Job Opportunities with World Vision Burundi

World Vision has been working in Burundi for more than five decades; supporting children, their families and communities.

Currently, World Vision Burundi has a commitment to bring hope and help to children and communities in the country through a range of holistic, integrated projects that promote change and improve well-being. Every year, children and adults benefit from long term Area Programmes supported by Sponsorship and private non Sponsorship funding. Additional funding comes from governments and multilateral agencies.

Thank you for your interest in working with World Vision Burundi!

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Chief of Party, WV Burundi

PURPOSE OF POSITION:

The Chief of Party (COP) will have overall responsibility for the management of all project activities and staff. S/he will lead the planning and implementation of the project, overseeing all aspects (programmatic, financial, administrative, procurement, personnel, risk management) and will ensure that all project interventions are of a high quality and lead to measurable impact. This includes, but is not limited to, overseeing the annual work-plans preparation, identifying external technical support needs, ensuring that appropriate management practices are being used in project implementation and the Monitoring and Evaluation systems are being used to provide timely management information. S/he is also responsible for ensuring the security, feasibility, and sustainability of the program under his/her supervision.

The COP will manage the Consortium with Christian Aid Burundi and partners and facilitate their cooperation in developing and completing shared vision and goals; recommending policies that maximize the project’s impact, providing information about the project within the organization and ensuring activities to contribute to deliverables being carried out within all partner organizations.

The COP ensures that all programming/operations processes comply with WV Mission, Vision, Core Values and donor’s standards. S/He will strengthen accountability, programmatic integration, and ensure that all the grant objectives achieve maximum impact in for Child Well-being. The position will report to the National Director and will be based in Bujumbura, World Vision Burundi Head Office with frequent field visits to support frontline staff.

The COP bears ultimate responsibility for ensuring that grantees and sub-grantees meet EU and program requirements.

KEY RESPONSIBILITIES:

Direct and Oversee the Project Implementation:

  • Promotes excellence in planning, executions and reporting of the EU funded Health Project.

  • Promotes excellence in planning, executions and reporting of all WVB Grant programs/projects. Direct and oversee grant implementation, ensuring that all strategic objectives are met through proper design, staffing, implementation and quality assurance.

  • Manage grant/project budget within approved spending levels and ensure accurate and timely financial reports to donors and SO staff.

  • Consistently look for more effective and efficient implementation methods and opportunities to increase impact.

Leads Donor Engagement, Relationship Building and Communication during Projects Implementation:

  • Manage proactive and responsive relationship with EU delegate, in close collaboration with World Vision and Christian Aid Burundi staffs.

  • Liaise with Christian Burundi, local government officials, local communities, donor representatives and other stakeholders as appropriate.

  • Participate, lead NGO – donor forum to represent WV, the project, and seek cooperation for joint advocacy opportunities.

  • Serve as primary liaison to donors, local and national governmental authorities, local NGOs, community organizations, Facilitate learning of best practices on program’s technical areas and other donor organizations.

Quality Assurance:

  • Establish and maintain effective project reporting, evaluation, and communication systems. Submit timely accurate and professional reports that meet EU and WV requirements.

  • Participate and conduct on-going lessons learned with key staff and partners/sub-grantees.

  • Establish clear and frequent communication regarding program progress and oversight management with the donor.

Human Resources:

  • Supervise staffs with skills across a diverse set of technical areas.

  • Ensure proper technical capacity of staff to manage complex donor-funded projects.

  • Lead grant staff and short-term consultants.

  • Provide spiritual leadership to the grants team. Attend and participate in weekly chapel services and daily devotional meetings.

Risk Management and Grant Close out:

  • Ensure grant/project expenses are reasonable, allocated as per assigned budget, prudent and spent in accordance with donor rules and regulations to ensure low risk audits.

  • Escalate grant management issues early and openly; resolve grant management issues quickly and fully.

KNOWLEDGE, SKILLS & ABILITIES:

  • Minimum 5 years of progressively responsible experience in providing management advisory services and or managing staff and operational systems, with a minimum of three years at the international level.

  • At least 3 years of experience managing EU- or other donor-funded programs.

  • Keen understanding of the unique political dynamics of the country and ability to work carefully and collaboratively to maintain productive relationships with the various government entities in (country of the grant).

  • Proven ability in the management of large integrated grant-funded projects in developing countries.

  • Familiarity with bilateral and multilateral donors programs, their history and their development; mastery of donors regulations governing such programs.

  • Ability to integrate teams of professionals around common goals.

  • Demonstrated accomplishment in working with host-country professionals, ministries and with donor colleagues in country.

  • Strong presentation and report writing skills.

  • Experience of leading large and diverse teams.

  • Experience in leading and managing large grants in a complex environment.

  • Experience as senior expert advisor required.

  • Experience managing sub grants and contracts under grants for complex projects.

  • Fluency in English and French.

Preferred Skills, Knowledge and Experience:

  • Experience in managing inter-agency consortiums is preferred.

  • Sound knowledge in monitoring and evaluation.

  • Project management skills.

  • Familiare with EU grants regulations.

Work Environment/Travel:

  • Work environment: Office-based with frequent travel to the field.

  • Be prepared to travel to implementation sites and regional, global meetings as required.

  • Travel: 30% Domestic/international travel is required.

  • On call: 10%

Grant Acquisition Officer, WV Burundi

PURPOSE OF POSITION:

Assist, IPSD develop and implement strategy for resource diversification and growth in World Vision Burundi (WVB) and; enhance the capacity of WVB to acquire and efficiently execute bilateral, multilateral grants.

This will be achieved by:

  • building relationships with key donors represented/ with interest in Burundi;

  • generating innovative solicited and unsolicited grant proposals;

  • and supporting startup to ensure a smooth transition from grant acquisition.

In order to successfully do so, the GAM Officer must be able to effectively communicate World Vision’s Christian ethos and demonstrate a quality of spiritual life that serves as an example to others.

KEY RESPONSIBILITIES:

Assist in the review and update of grant acquisition in alignment to National Office (NO) guidance:

  • Updated donor mapping for WVB.

  • A guidance for resource diversification in line with WVB’s national office strategy.

  • Review and strengthen Gift In Kind (GIK) integration guidance.

  • Regular updates to the Senior Leadership Team (SLT) on grant pipeline progress. Work with the SLT to agree on key priorities for future grant programs/projects.

  • Guidance to strengthen engagement with public sector.

Build strong relationships with donors and support offices:

  • Increased support offices interest and investment in Burundi.

  • Close collaboration with all key donors with presence/interest in Burundi (including bilateral, multilateral, embassies, etc.)

  • Up-to-date with funding priorities and call for proposal procedures of all major donors.

  • Regular dialogue with Global Centre (GC) and Support Offices (SO) and donors to build relationships, trust and strategically position WV Burundi as a priority partner for funding opportunities.

  • Strong networks with appropriate INGOs and local NGOs in a manner that increases WV’s influence and partnerships.

  • Initiate match discussions with SOs.

  • Facilitation of grant agreement negotiations and signing by SLT and local partners.

  • Coordination and reporting of all National Office Donor Engagements.

Develop Quality Proposals:

  • Review and research possible proposals and recommend whether WVB should pursue these opportunities.

  • Review donor proposals requirements.

  • Ensure WV Burundi minimum project design standards and documentation standards are met.

  • Meet with donors to clarify proposal requirements.

  • Lead the process of developing all grant proposals/including guidelines for PNS grants and coordinating proposal development processes for large grants.

  • Review grant funding opportunities and lead go-no-go decision making processes with proposal development team and SLT.

  • Foster integration of new grant opportunities with sponsorship/GIK funded projects (where possible).

  • Ensure all proposals submitted to donors exceed established WVI and donor standards (success will be measured by the % of proposals funded and $-value of new revenue raised).

  • Monitor, identify, review and pursue steady stream of grant funding opportunities.

  • Lead and coordinate cross-functional project teams to develop strong grant project designs.

  • Coordinate Design Workshops.

  • Implement WVB’s proposal development business plan.

  • Facilitate regular learning and reflection sessions and implement the lessons learned.

Foster efficient execution and accountability for all grants:

  • Map-out and ensure SLT and all key WVB staff understand donor requirements and standards for all important grants acquired.

  • Participate in grant startup workshops to ensure a smooth transition from acquisition to implementation.

  • Progressively monitor compliance issues related to grants (including tracking quality of implementation, reporting, learning processes).

  • Conduct regular field visits to generate evidence that supports learning, innovation, accountability and advocacy.

  • Build staff capacity in grant acquisition.

  • Work with communications, DME and other staff to develop quality resources such as bulletin, newsletter and other materials for meaningful donor engagement.

Other:

  • Coordinate and participate in local and international capacity building events as needed.

  • Attend and participate in spiritual nurture events and other organizational events.

  • Attend to other organizational duties as required by and agreed with supervisor.

KNOWLEDGE, SKILLS & ABILITIES:

  • Educational level required: First degree sociology, development studies or social sciences ( Masters Preferred).

  • Experience: 8 years of experience in community development including 4 years NGO management.

  • Ability to maintain donor relations through timely and adequate communications.

  • Cross cultural experience, understanding and sensitivity.

  • Excellent verbal and written communication skills.

  • Demonstrated leadership, supervisory and project management skills in working collaboratively with other donors, host country institutions, and international organizations in support of a project of similar size and scope.

  • Proven ability to develop and communicate a common vision among diverse partners.

  • Excellent organizational, analytical, and oral and written communication skills in English.

  • Strong interpersonal skills.

  • Proven ability to manage technical assistance teams in food programming

  • Knowledge of and familiarity with international assistance program requirements, (EU, AUSAID, WFP, USAID).

  • Ability to integrate teams of professionals around common goals.

  • Demonstrated accomplishment in working with host-country professionals, ministries and with donor colleagues in country.

  • Strong presentation skills.

  • Fluency in English.

  • Self-driven

  • Ability to work under stress.

  • Ability to work with minimum supervision.

  • Passionate about the ministry.

  • Compatible with WV mission, ethos and core values.

  • Must be a committed Christian, able to stand above denominational diversities.

Preferred Skills, Knowledge and Experience:

  • Computer skills especially Microsoft word and MS excel, training in DM&E, Facilitation skills and community development.

  • Demonstrated experience in leadership, strategic management, results based management, staff capacity building, networking, fundraising, design, monitoring and evaluation.

  • Demonstrated experience in food programming with FPMG.

Work Environment/Travel:

  • Office-based with frequent travel to the field.

Program Officer, WV Burundi

PURPOSE OF POSITION:

Provide quality assurance to a portfolio of grant and PNS projects, working closely with the project. This position will work closely with internal and external stakeholders to ensure programme quality and donor compliance throughout project start up, implementation and closeout/ transition. The position will deliver high quality reporting and communications to Support Offices and other key stakeholders.

KEY RESPONSIBILITIES:

Programme Management Support:

  • Work with resource development team, technical staff and other relevant staff to ensure smooth startup of projects, through timely and quality recruitment, staff orientation and capacity building, etc.

  • Coordinate with technical staff, project Managers/ Coordinators and other relevant staff to develop work breakdown structures, for all activities in the projects’ ‘Detailed Implementation Plan’.

  • Follow up on day-to-day project implementation based on the implementation, procurement and spending plans, providing timely trouble-shooting to projects.

In this:

  • Undertake regular projects health check, working collaboratively with project staff, Finance staff, Supply Chain teams, etc. and provide timely feedback to the supervisor and project staff.

  • Keep an undated issues log for each of the assigned projects and share it regularly with the manager and relevant project staff.

  • Follow up with the relevant staff and stakeholders to ensure issues raised from the health check/ issues log are timely addressed with quality, and in compliance to donor requirements.

  • Monitor the use of project resources/ inputs to ensure alignment with World Vision, donor and other relevant standards.

  • Timely communicate changes/modifications needed for projects, and work with project staff on necessary amendments.

  • Work with relevant staff for smooth and quality project close out, including staff transitions, assets disposal, etc. in accordance to donor requirements or World Vision policies.

Quality Assurance, Reporting and Information Management:

  • Engage with the projects Monitoring and Evaluation (M&E) staff to ensure timely monitoring of grant and PNS projects according to the project monitoring plan, ensuring the information is updated in the relevant monitoring/ tracking systems.

  • Provide support in projects reporting through quality review and input, ensuring compliance to donor requirements, to deliver high quality timely reports.

  • Follow up with relevant project staff to ensure all reports recommendations are implemented with quality in a timely manner.

  • Provide coordination support to DME staff for planned studies (baseline, midterm and endline surveys), review the terms of reference to ensure integration of international and WV standards, Accountability, Child Protection, and GESI

  • requirements; and review reports to ensure quality.

  • Work closely with project managers/ coordinators and Communications staff to document and share key project successes and lessons learned.

  • Keep an accurate and up-to-date repository/ database and backup of all projects documents for effective information and knowledge management.

  • Ensure WVI systems (Horizon, PBAS, etc.) are up to date with project information.

  • Develop and submit monthly management reports to the supervisor.

  • Participate in the development of Annual reports, Child Wellbeing report, etc. to show project contribution to Child Wellbeing.

Resource Development:

  • Assist Resource Development team in resource mobilization.

External Engagement, Partnership Building and Donor Liaison:

  • Work with communications, Projects and other relevant staff to develop strategic and high quality materials for donor and stakeholder engagement.

  • Effectively communicate development/humanitarian needs identified through assessments, monitoring data and community feedback to in-country donors and Support Offices, under the guidance of the supervisor.

  • Ensure that World Vision is represented at coordination and working group meetings.

  • Provide regular updates/ analysis on the progress of field operations and grants to key internal and external stakeholders.

  • Organize and facilitate SO, partner and donor visits (e.g. confirming dates, creating the itinerary, checking availability of sectorial managers, field staff, Finance, DME, ensuring donor and WV branding and visibility, and attending debrief meetings.

  • Engage with relevant staff to ensure actions emerging from external engagements are implemented.

Risk Management:

  • Work with project managers/ coordinators to ensure ongoing context monitoring and impact on programme quality; and communicate to the supervisor and relevant staff in a timely manner for timely decision and action.

  • Liaise with project staff to ensure each project keeps an updated Enterprise Wide Risk Assessment Project (MWRAP), in which risks related to project implementation and impact are identified.

  • Ensure appropriate action plans are put in place to mitigate risks.

  • Ensure each project reports the MWRAP including the mitigation actions on a quarterly basis.

  • Work with project staff to plan and prepare for projects audits.

Other:

  • Coordinate and participate in local and international capacity building events as needed.

  • Attend and participate in spiritual nurture events and other organizational events.

  • Attend to other organizational duties as required by and agreed with supervisor.

KNOWLEDGE, SKILLS & ABILITIES:

  • Bachelor’s Degree in development, social sciences or related field.

  • Three years in Community Development with an international NGO (or similar organization).

  • Planning and budgeting.

  • Project management.

Preferred Skills, Knowledge and Experience:

  • Strong organizational skills.

  • Strong report writing and communications skills.

  • Fluency in English. French is an added advantage.

  • Proficient Project management Skills.

  • Strong interpersonal skills.

  • Resource/ Grants Acquisition.

  • External Engagement.

  • Project design .

  • Project management.

Work Environment/Travel:

  • Work environment: National office based with frequent travel to projects.

  • Travel: 30% Domestic travel is required, 5% international travel as may be required.

  • On call: 10% in emergency and disaster situations, the position will be required to be on-call.

Response Programmes Director

*Country location to be determined based on response.

*Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

PURPOSE OF POSITION:

The Response Programmes Director oversees/leads the Sector Programming Team, including Program Officer(s), Design Monitor Evaluation (DME), Humanitarian Accountability and Information Management. The Programme Director supports the Response Director (RD) and Operations Director (OD) in designing the response strategy and operations plan and works in close coordination with both.

The Response Programmes Director is responsible to manage grant acquisition, assessments, monitor and humanitarian accountability and liaises with Support Offices (SOs), and international donors.

Response Programmes Director is part of the Response Senior Leadership Team. Response Programmes Director will coordinate/advise with Response Director (RD)/Senior Leadership Team (SLT) go or no go for proposals.

KEY RESPONSIBILITIES:

Establish, lead, resource and staff the programmes unit to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to National Office (NO) capacity building in the area of emergency response in coordination with NO leadership and Human Resources (HR).

  • Determine Programmes organisational structure and staffing plan with HR.

  • Work with HR to recruit and deploy Programmes staff and plan for capacity development.

  • Ensure Programmes staff handovers are conducted.

  • Develop Programmes budget in coordination with Finance.

  • Support RD and Finance in developing Response Budget, ensuring strong alignment and coordination with Operations team during budgeting and budget management process.

  • Plan for Programmes Unit transition/integration with NO, where applicable.

Lead the programme planning process to ensure alignment with context, humanitarian needs, response strategy as well as operational feasibility and technical quality:

  • Support development of operational intent plan to align with funding allocations ensuring operational feasibility and

  • technical quality.

  • Support Sectors and Operations Director to draft response plan.

  • Work with Grants, Acquisition and Management (GAM) to coordinate grant acquisition.

  • Write Operational Intent inclusive of targets.

  • Prepare project RACIs (responsible, accountable, consulted, informed) for new grants.

Oversee donor liaison and advocacy is undertaken to resource operations plan to address humanitarian needs. The Response Programmes Director will ensure that the GAM team undertake the following activities:

  • Monitor and analyse donor opportunities to ensure they align with operational intent.

  • Communicate humanitarian needs identified through assessments, monitoring data and community feedback to in-country donors and Support Offices International Programmes Groups.

  • Represent World Vision with potential donors (ECHO, DFID, EU, OFDA, etc.) including bilateral, multilateral and corporate.

  • Collaborate with Advocacy to influence donor funding strategies when appropriate.

  • Liaises with SOs regarding donor priorities and opportunities for funding.

  • Support Finance in the allocation and tracking of response funding to ensure response strategic priorities are funded and effective leveraging of available funding.

  • Support mapping of all funding sources with Finance.

  • Support funding allocation process (Private Non Sponsorship & grant opportunities) in coordination with Finance, Response Director and Operations to reflect response strategic priorities, operational realities and ensure compliance with relevant funding regulations.

  • Support Finance to track donor funding allocation and commitments to ensure response strategic priorities are funded.

  • Oversee development and submission of project proposals to donors to resource operations plan.

  • Develop project proposals with Operations, Advocacy, Finance and relevant Support functions and ensure stakeholders have the opportunity to review proposals and raise issues prior to submission to donors.

  • Ensure proposals are aligned with the operational plan, sector DADDs and standards.

  • Ensure proposals are aligned with accountability standards and basic DME requirements.

  • Maintain donor and SOs communications to facilitate funding acquisition.

  • Support Finance to ensure an up-to-date funding matrix.

Ensure support for Finance to establish grant management system to guarantee fulfillment of donor requirements:

  • Support Finance to conduct grant orientation or grant start-up workshops for relevant staff.

  • Plan and manage donor reporting to ensure that all donor requirements are met.

  • Support Finance with monitoring of grants for compliance with grant requirements.

  • Oversee planning, implementation, analysis and sharing of findings from assessments and program monitoring.

The Response Programmes Director will ensure that the DME team undertake the following activities:

  • Design and implement community consultation processes to ensure understanding of World Visions role, planned interventions and provide opportunities for input and feedback into programme and project designs.

  • Design and implement Information Provision plan to ensure that accurate and reliable information about the programme is made available and shared with communities in a timely and accessible manner.

Establish and support implementation of complaint and feedback mechanisms:

  • Document, implement and monitor complaint and feedback systems to ensure timely responses to communities.

  • Consolidate and analyse community complaint information to inform Operations and response management of key issues raised by beneficiaries.

  • Coordinate Humanitarian Accountability planning and learning with other accountability focused INGOs and LNGOs.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 3-5 years in leadership role in the humanitarian assistance and development sector, with a significant portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Experience in program management and implementation of multi-sectoral emergency response projects.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Work experience as Program Officer at least for 1-3 years in a country other than the home country.

  • Strong team leadership skills.

  • Emotional Intelligence (self awareness, managing emotions and those of others, remaining calm/composed, dealing with ambiguity and change).

  • Understand Humanitarian Industry and have proven experience within a relief setting.

  • Effective in written and verbal communication in English.

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders.

Preferred:

  • Previous experience working in complex emergency/rehabilitation settings.

  • Experience coordination with INGOs and other key stakeholders-High degree of negotiation and persuasion skills.

  • Ability to work with a reasonable level of comfort in high tension and high security risk situations.

  • Ability to maintain performance expectations in diverse cultural contexts psychologically stressful environs and physical hardships.

  • Ability to facilitate the creation of cross-functional project teams and the development of national strategies.

  • Excellent time-management and prioritization.

  • Demonstrates openness and transparency.

Response Director

*Country location to be determined based on response.

*Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

PURPOSE OF POSITION:

The Response Director (RD) has primary responsibility for directing the response from strategy to implementation, inclusive of performance and oversight of all aspects of the response. She/he should develop and maintain an efficient, cohesive team, while ensuring effective coordination and relationships with the other agencies, officials, beneficiaries, donors and all areas of the Partnership.

KEY RESPONSIBILITIES:

Develop and monitor implementation of response strategy that addresses WV strategic goals to meet humanitarian needs:

  • Lead response strategy development with National Director (ND), Regional Leader (RL), Partnership Executive Team

  • (PET) and other senior stakeholders.

  • Ensure primary and secondary information on needs inform strategy formulation.

  • Ensure context analysis informs strategy development.

  • Consult with ND and RL to ensure National Office (NO) strategy and plans (including Child Wellbeing targets) are taken into account in

  • response strategy formulation.

  • Ensure strategy aligns with anticipated capacity.

  • Monitor appropriateness of strategy in addition to implementation of strategy and transition plans.

Ensure response is staffed to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to NO capacity building in the area of emergency response in coordination with NO leadership and Human Resources (HR).

  • Determine response organization structure with ND and HR.

  • Conduct high-level workforce planning with HR and mobilise surge functions as required.

  • Oversee the recruitment of the RDs direct reports.

  • Ensure defined accountabilities under the Emergency Management System (EMS) are clear for each function including Term of Reference (TOR) objectives and qualitycriteria.

  • Ensure HR works with EMS functions to identify workforce requirements.

  • Ensure HR plans for capacity building with EMS functions.

  • Ensure HR develops performance planning and review processes that include quality criteria.

  • Ensure HR establishes a staff care function and mechanisms that support staff well-being.

  • Consult ND to plan Response team transition/integration.

  • Ensure adequate internal communications mechanisms are in place to ensure policies, information and decisions are shared with staff as appropriate.

Establish and maintain effective working relationships with humanitarian actors, government representatives, World Vision stakeholders, the media and general public:

  • Represent the response in Partnership Executive Team and Partnership Coordination Team (PCT) (where activated).

  • Identify and highlight areas of conflict to Response Senior Management Team (SMT), ND, RL and Partnership

  • Executive Committee (where activated).

  • Create and maintain collaborative relations and where appropriate partnerships with government, other NGOs, UN

  • agencies, civil society, churches, bi-lateral missions and donors.

  • Participate in consortium meetings and Response related national coordination meetings.

  • Ensure World Vision is represented at relevant technical and coordination mechanisms in-country.

  • Serve as an organizational spokesperson for media interviews, advocacy initiatives and other public events.

Develop and plan response to achieve response strategy goal and objectives:

  • Provide oversight to funding allocation (i.e. Private Non-sponsorship or PNS, grants, etc) to ensure alignment with

  • strategy and humanitarian needs.

  • Ensure response programme development meets World Vision and international standards.

  • Ensure that adequate funding to address humanitarian needs is acquired.

  • Ensure Advocacy staff are empowered to integrate advocacy across sectors and to develop child-focused advocacy positions which are aligned with strategy and organisational priorities, in strong alignment with NO and Response

  • Operations teams.

  • Facilitate the signing of MOUs and contracts, with donors, Support Offices (SOs) and other relevant stakeholders.

  • Ensure appropriate waivers are in place to facilitate timely response implementation.

Implement response programme in accordance with commitments to meet international and WV standards:

  • Ensure that accessible beneficiary feedback mechanisms are established and functioning.

  • Ensure staff establish community accountability methods across all of the response program.

  • Monitor and identify risks to programme quality and coordinate resources to address them.

  • Ensure that all programmes are implemented, monitored and evaluated according to set plans and that agreements

  • with donors, SOs and other stakeholders are adhered to.

  • Ensure management meetings address quality risks, relevant monitoring data and community feedback.

  • Initiate resourcing mechanisms and ensure financial and material (in-kind) resources are managed according to WV

  • standards, donor and SO agreements.

Initiate response funding mechanisms with support of ND, RL & Regional HEA Director (RHEAD):

  • Ensure that funding is managed and accounted for in compliance with donors and Support Offices agreements and WV standards.

  • Ensure that programme and projects audits are planned and conducted as per WV audit regulations and donor government requirements.

  • Ensure that audit reports are responded to and recommendations implemented.

Ensure that response meets World Vision minimum quality standards and supports program improvement, reflection, learning and innovation:

  • Ensure previous response learnings from Global learning facilitator are reviewed in program design.

  • Encourage the incorporation of best practice and innovation in program design.

  • Ensure all functions have quality planning sessions to meet quality objectives of their TOR.

  • Ensure achievement level of all function quality objectives is monitored monthly and reported.

  • Ensure risks that prevent the achievement of quality objectives are reported and rapidly addressed.

  • Ensure mechanisms are established to identify, document, and share lessons learned with Partnership.

Oversee Security function, planning and implementation to ensure response staff and organisational safety and security:

  • Ensure staffing of Security function.

  • Provide oversight to implementation of security protocols as per CSR.

  • Facilitate inter-agency coordination for information sharing and intelligence sharing.

Ensure response internal and external reporting requirements are met:

  • Liaise with Programmes and Info Management to ensure internal and external reporting requirements are planned for

  • and reports are prepared.

  • Review and submit partnership programme reports.

  • Prepare and submit monthly management reports.

  • Ensure internal response coordination & information sharing mechanisms are functioning.

Ensure that response staff have appropriate housing, offices and information/communication systems:

  • Ensure that staff have access to appropriate office space/equipment, information/communication systems/equipment

  • and other facilities which enable them to carry out their responsibilities.

  • Ensure that all response vehicles and other equipment are well managed and maintained.

  • Where necessary, ensure that relevant staff have access to appropriate housing.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 5-7 years in leadership role in the humanitarian assistance and development sector, with a significant

  • portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Experience in serving as an organizational spokesperson to media and other external audiences.

  • Effective in written and verbal communication in English.

Preferred:

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders as well

  • as staff.

  • Ability to work in coordination with other humanitarian organizations.

  • Ability to analyse and make decisions in challenging situations in the absence of specific guidance and/or full

  • information.

  • Ability to communicate and model to staff positive behaviours which help them remain resilient and effective in dynamic and high pressure environments.

Work Environment:

  • Work hours are often in excess of 12 hours per day during difficult periods of the response.

  • Responses are often mounted in insecure or natural disaster-prone contexts, which may disrupt normal work patterns

  • and generate staff safety issues.

  • Work and housing environments may at times be well below normal standards in terms of facilities, equipment, food availability and hygiene.

Response Operations Director

*Country location to be determined based on response.

*Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

PURPOSE OF POSITION:

Response Operations Director leads the Operations team and oversees the implementation of the response activities. He/she transforms the response strategy into implemented reality, managing day-to-day sector activities and providing technical guidance to the Programmes team for design and programme quality.

KEY RESPONSIBILITIES:

Ensure program planning is informed by technical standards and operational viability:

  • Contribute to planning of sector requirements for people, funding and supplies.

  • Ensure all program designs are based on needs assessment findings (primary & secondary data) and analysis,

  • targets the most vulnerable/chronically and is operationally viable.

  • Ensure all programs refer to technical standards, consider government standards and are aligned with Strategic

  • Guidance and Do-Assure Dont Do (DADDs) for the First Phase of Emergency Responses and Sector Packages.

  • Ensure inclusion of advocacy issues and cross cutting themes are considered in design.

  • Ensure programs and projects are measured according to technical standards and Child Well-being targets.

  • Ensure Operations Plans are developed and implemented with community engagement, taking into account local capacities and utilising Do No Harm/Local Capacities for Peace (DNH/LCP).

Establish, lead, resource and staff Operations unit to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to National Office (NO) capacity building in the area of emergency response in coordination with NO

  • leadership and Human Resources (HR).

  • Determine Operations organisational structure and staffing plan with HR.

  • Monitor recruitment and deployment of Operations staff and plan for capacity development.

  • Ensure Operations staff handovers are conducted.

  • Develop Operations budget in coordination with Finance, ensuring strong alignment and coordination with

  • Programming team during budgeting and budget management process.

  • Plan for Operations transition/integration.

Conduct response operational planning to ensure effective coordination and timely delivery of response activities:

  • Plan and facilitate detailed operational plan and delegate responsibilities to carry out plan.

  • Ensure Accountability mechanisms are in place for Community and stakeholder feedback.

  • Planning process considers community requirements (i.e. timelines) and progress is monitored by Design, Monitoring & Evaluation (DME).

  • Facilitate planning between sectors to meet overall program goals.

  • Facilitate requirements planning with Support Services.

  • Ensure collaborative planning with external stakeholders such as UN Agencies, other NGOs and Government ministries where possible through coordination mechanisms.

Oversee implementation and monitoring of operations to ensure achievement of response goals and objectives and inform operational improvement:

  • Monitor results against sector plans and address identified issues.

  • Monitor expenditure reports and take corrective action with Finance and Programs.

  • Review Monitoring & Evaluation (M&E) and Accountability data with Sectors and Programs to identify and address any issues for operational improvement.

  • Review context analysis with Programs and Liaison for Operational Intent adaptation.

  • Review findings of learning events and evaluations with Programs to make operational improvements.

  • All evaluations of sector interventions are planned with DME to assess effectiveness and timeliness.

Oversee development and implementation of operations reporting systems to support timely and accurate reporting:

  • Establish and implement internal reporting system in coordination with DME.

  • Ensure Operations provide input for grant/donor and program milestone and reports to Programs.

  • Write report on quality risks and their resolution and submit to Response Director on regular basis.

  • Ensure that Operations meets reporting requirements for Clusters, Ministries and/or in-country stakeholders.

Ensure implementation of response operations according to safety standards with support from the Security function:

  • Organise security assessments for all field operations that inform a security plan.

  • Implement the recommendations of the security plan for all field operations.

  • Ensure security incident reporting protocols are complied with by operations staff.

  • Ensure Operations staff adhere to security standards for staff movement and communications.

  • Work with Security to ensure safe and effective Civil/Military relationships with armed actors.

Ensure operations meet WV minimum quality standards and support improvement, reflection, learning and innovation in sectors:

  • Ensure previous sectors learning from Global Learning Facilitator are reviewed.

  • Encourage the incorporation of sector best practice and innovation.

  • Ensure sector have a quality plan to meet quality criteria and minimum sector standards.

  • Ensure achievement of all function quality criteria is monitored and reported regularly.

  • Ensure risks limiting achievement of objective to quality criteria are reported & rapidly addressed.

  • Ensure mechanisms are established to identify, document, and share function lessons learned.

Coordinate with Support Services function for ongoing provision of funds, staff, equipment, vehicles and supplies to ensure timely implementation of operations:

  • Ensure Ops submit clear and timely budgets and funds requests to Finance.

  • Ensure Ops submit clear and timely staff plans to HR and immediately advises on changes.

  • Ensure Ops follow Finance procedures to rapidly process payments to suppliers.

  • Ensure Ops submit vehicle requirements to logistics and follow vehicles management guidelines.

  • Ensure Ops submit communications requirements to ICT and follow ICT procedures.

  • Address delays in Support Services to Response Manager for rapid resolution and waivers.

Identify, report and refer operational blockages caused by external actors to Liaison to be addressed through external advocacy:

  • Establish operation team protocols where sector and geographic leads identify and report where external actors are

  • delaying/preventing implementation.

  • Refer issues delaying implementation to Liaison to resolve through inter-agency coordination and/or government

  • relations.

  • Ensure protection issues are reported and addressed in coordination with Advocacy.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 5-7 years in leadership role in the humanitarian assistance and development sector, with a significant

  • portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Experience in program management and implementation of multi-sectoral emergency response projects.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Strong team leadership skills.

  • Emotional intelligence (self awareness, managing emotions and those of others, remaining calm/composed, dealing

  • with ambiguity and change).

  • Effective in written and verbal communication in English.

  • Academic and on-the-job training in at least one of the support services or response-sector relevant areas.

Preferred:

  • Understanding of the international humanitarian system, particularly the systems, structures and key actors.

  • Understanding of the key accountabilities that must be maintained in a response (beneficiaries, donors, peers).

  • Ability to lead operational planning processes.

  • Strong communication skills (oral and written) with ability to express ideas and concepts clearly and persuasively with

  • senior internal and external stakeholders.

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders as well

  • as staff.

  • Ability to work in coordination with other humanitarian organizations.

  • Ability to analyse and make decisions in challenging situations in the absence of specific guidance and/or full information.

  • Ability to communicate and model to staff positive behaviors which help them remain resilient and effective in

  • dynamic and high pressure environments.