World Vision International

Job Opportunities in Democratic Republic of the Congo

World Vision operates in four regions of the Democratic Republic of Congo (DRC), focusing on transformational development programmes in the south and the west, and humanitarian and emergency response in the eastern region.

World Vision began its work in DRC in 1984 with a food program funded by USAID in conjunction with local Christian churches in the Katanga province. Today there are 93,700 sponsored children in 30 projects across the country, and more than two million people benefit from transformational development programmes including education, health care, water and sanitation, nutrition, food security and Christian Commitments.

Additionally, due to widespread natural disasters and ongoing armed conflicts, World Vision is actively engaged in humanitarian and emergency response particularly in the eastern part of the country, focused on food aid, humanitarian protection, nutrition, health care, child friendly spaces (CFS), and reintegration of internal displaced people (IDPs).

Current Opportunities

VisionFund International, Investigations Director

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI/VF is registered to operate.

PURPOSE OF POSITION:

The VisionFund International (VFI) Investigations Director (ID) will implement a Global investigation strategy, an annual fraud risk assessment, and lead and direct investigations across the VFI network.

The ID will plan, organize, and manage, as required, all investigations of alleged and actual fraud (i.e. misappropriation, embezzlement, corruption, severe misconduct, mismanagement, misuse of resources, or abuse of authority) through careful collaboration with key stakeholders such as GC and Regional Legal Counsels, People & Culture (HR), Regional Management and the VFI Senior Leadership Team (SLT), on a need to know and do basis.

This position works to mitigate risks to the successful implementation of VFI’s 2030 Strategy through careful analysis of ongoing trends in fraud and corruption, and proactive assessment of VFI policies and procedures that combat these issues.

The incumbent will provide technical support, oversight and direction of investigations of fraud against VFI while sharing results with key stakeholders, including Senior Management Teams, and will ensure the growth and development of staff under his or her direction.

MAJOR RESPONSIBILITIES:

Investigations and Communication:

  • Oversee and/or conduct fraud investigations in accordance with ACFE and internal policy standards.

  • Prepare and present timely, factual, and complete reports on fraud allegations and trends as well as pending and completed investigations and follow up actions to the Global Director Internal Audit.

  • Ensure that all reported fraud allegations are shared with GC Legal, entered into the Integrity Protection Hotline (IPH) or Integrated Incident Management (IIM) system, and investigated according to the VFI Operations Policy.

  • Provide in-depth analysis on key fraud statistics, recurring trends, emerging risks, and other elements that will allow proactive mitigation of future fraud risks to VFI.

  • Where appropriate and necessary, this position will identify, engage and manage internal and external experts and ensure that investigation services are rendered in accordance with the Association of Certified Fraud Examiners (ACFE) Standards, WVI’s Ant-corruption Policy and WV Investigation protocols.

  • Maintain regular liaison with the WV Director of Global Investigations to provide updates on VFI investigations status.

Policy Development and Strategic Vision:

  • Develops global investigation strategy and fraud risk assessment dashboard to assist in the timely deterrence, detection, prevention, investigation and reporting of fraud, aligned to the WV GIU approach.

  • Leads and continues to build the capacity of VFI Investigations by establishing a credible system for ensuring independent and objective investigations of fraud allegations across the VFI Network.

  • Enforces investigations protocols and procedures, including policies, timelines, roles and responsibilities for initiating and conducting investigations of alleged fraud while forwarding allegations of misconduct, mismanagement, waste of resources and abuse of authority to business owners with respect to the principles of confidentiality, objectivity, and impartiality.

  • Responsible for providing and supporting ongoing fraud detection and awareness training to VFI entities to combat fraud and capitalize on lessons learned.

Staff Development and Training:

  • Establish succession and career advancement plans, including Christian commitment and spiritual development for direct reports and ensure that the same is done for their direct reports; guarantee that all staff in the reporting line obtains at least the annual minimum amount of continuing professional education (CPE) credits to maintain their professional certification(s).

  • Ensure that an effective training and capacity development strategy exists for all VFI Investigation staff (including Internal Audit staff in MFIs, who will be conducting the majority of investigations) through effective capacity building and training programs that address soft and leadership skills and technical competencies.

  • Ensure work-life balance is achieved through appropriate allocation of workload for investigations staff and having a sound analysis of productivity.

KNOWLEDGE, SKILLS & ABILITIES:

  • Bachelor's degree in accounting, finance, criminal justice, or related field or law degree.

  • Must be a Certified Fraud Examiner (CFE) and ideally also have either a Certified Information System Auditor (CISA) Certified Public Accountant (CPA) or Chartered Accountant (CA) or Certified Internal Auditor certification.

  • Willing and able to travel up to 50% of the time.

  • Excellent interpersonal and communication skills.

  • Efficient in computer skills and data mining tools and digital technology.

  • Critical thinking and analytical skills.

  • Ability to work under a high level of stress and pressure.

  • 10-15 years relevant experience.

  • At least 5 years working in an internal or external investigation function for a global organization.

  • Experience managing staff on multiple projects and providing direction to team members.

  • Cross cultural experience working in sensitive and challenging environments and ones that may not embrace the need for change, and leading a virtual and cross cultural team.

  • Demonstrated ability to teach and train in both formal and informal processes.

  • CFE (Certified Fraud Examiner).

  • Fluency in English is essential. French or Spanish would also be advantageous.

Preferred Skills, Knowledge and Experience:

  • Excellent verbal and written communication skills.

  • Solid interpersonal skills, including listening and relationship building.

  • Data mining and analytics, including financial analysis.

  • Proficient Word, PowerPoint, Excel and Access skills.

  • Proven record of leading and advising around fraud investigations in a corporate environment.

  • Proven experience in developing and advising on policies focused on risk.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 50% of the time.

Regional Operations Director, VisionFund LAC

*Position location to be determined by home country of successful candidate in jurisdiction (US state or country) where WVI/VF is registered to operate.

Context of Position:

World Vision (WV) operates a number of different ministries to empower the poor in nearly 100 countries worldwide, and VisionFund International (VFI) is a subsidiary of WV responsible for running the network of microfinance institutions (MFIs). Microfinance is one of the ministries supporting economic development. It gives the ability to families who would otherwise not have access to financial services, loans to start businesses which in turn generate income to provide for their children’s education and family well being. Micro finance lending to the entrepreneurial poor is performed through over 30 Microfinance Institutions (MFI’s) globally and the VF network has outstanding loans of nearly $500m to over 1,000,000 clients impacting around 4 million children annually. At the heart of VFI’s work is ensuring that children are impacted positively and sustainably through microfinance.

PURPOSE OF POSITION:

VisionFund is seeking a Regional Operations Director (“ROD”) to support and manage the execution of VisionFund’s strategy in the region. The Regional Head is responsible for ensuring the delivery of the ‘double bottom line’ of financial and social performance / impact in the region and delegates certain aspects to the Regional Operations Director who is more directly involved in supporting individual MFIs with achieving their financial and social impact targets.

MAJOR RESPONSIBILITIES:

Building Capacity in the MFI:

  • Supervise MFI CEOs under the Regional Operations Directors remit and manage performance expectations in support to local MFI and global VFI priorities, ensuring balanced achievement of MFI double bottom lines of social and financial performance.

  • Lead the delivery of business plans of individual MFIs. This includes monitoring, analysis, problem identification and recommendations that will ensure improved quality of delivery of financial services, improved control environment and increased alignment of strategy.

  • Lead the regional roll out of regional initiatives including how central services and regional banking software can be deployed to improve service to the MFI’s and their clients and to reduce costs and improve sustainability.

  • Provide timely, and responsive but prioritized consulting services for MFI issues and concerns, based upon an agreed terms of reference.

  • Provide clear and thorough analysis and subsequent recommendations for both the MFI management and VFI regional teams.

  • Work with the WV regional teams to ensure integration and alignment of VFI, MFI and WVNO strategies at the regional and national levels.

  • Ensure effective communication with the Regional Head and with relevent CEO’s when undertaking technical reviews and assessments.

  • Ensure that effective controls and the focus on the “double bottom line” are always assessed (even when not part of a particular terms of reference) and that issues are immediately raised.

Governance and Management:

  • As Regional Operations Director will require to take on a board role within an MFI.

  • The person is expected in their duties as a board member of an MFI to reflect the best interests of VFI and to make, where needed, decisions that support such a position.

  • Responsible for ensuring MFIs have well-operating boards and are in compliance with local laws, regulatory requirements and WV/VFI policies, procedures and directives.

Acting in a Management capacity within an MFI during staffing gaps:

  • If gaps are identified in the CEO, COO or CFO position that are likely to significantly impact the performance of the MFI and in particular put the MFI at risk then the Regional Operations Director will be required under the direction of the Regional Head to take on a management role in the MFI.

  • This can be up to 3 or 6 months while a suitable replacement is being recruited. During this period the ROD will take on the roles of the required position and will continue to report to the Regional Head, but may have an added reporting line into the MFI depending on the position.

Personal and Staff Development:

  • As a Christian VisionFund leader, facilitate the spiritual and professional development of MFI CEOs and direct reports.

  • Develop clear individual goals, manageable and measurable targets and ongoing feedback and support to achieve them.

  • Provide timely and regular staff performance coaching & feedback as well as an annual review of performance and individual development plans.

  • Attend weekly virtual operations meetings and other meetings as required by the regional director.

  • Participation in chapel and devotions

In some cases, the ROD may have responsibility for Security as Focal Point for the region.

ROD will carry out additional responsibilities and projects as assigned, including administrative and planning functions both within and outside the region.

KNOWLEDGE, SKILLS & ABILITIES:

  • Bachelor’s degree in Finance, Business or Economics, or equivalent level of knowledge gained through work experience.

  • Understanding of balance sheet risk management including interest rate risk, liquidity risk and foreign exchange risk as well as bank funding processes and contracting.

  • Solid understanding of financial reporting and performance measurements and planning/forecasting.

  • 10+ of experience in leadership roles in Microfinance/Financial Inclusion. At least 5 of which as CEO or General Manager of an MFI.

  • Thorough knowledge and extensive experience or exposure working directly with governance entities /Board of Directors and compliance.

  • Proven record of process optimization and strengthening for operational effectiveness in MFIs.

  • Cross-cultural working experience in at least two countries in the region.

  • Fluency in written and spoken English and Spanish is essential.

Preferred Skills, Knowledge and Experience:

  • MBA or similar Masters degree.

  • Project Management.

  • Credit Risk Management.

  • Project Management experience.

  • Board member experience is preferred.

  • Marketing and Financial Services development experience.

  • Training experience desirable.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 60% of the time. Most travel will be within the specific region, with periods of up to six months in a leadership role in an MFI. Occasional travel to other regions / global conferences or meetings.

Digital Transformation Leader

*Position location open. To be based within a jurisdiction (country or US State) where WVI is registered to operate.

PURPOSE OF POSITION:

World Vision’s global strategy ‘Our Promise’ sets a bold agenda for change to deepen our commitment to the world’s most vulnerable children. Over the past 3 years we have made strong progress towards this goal however we now recognise the need to accelerate efforts to build digital capability across the organisation.

In order to bring about the global changes necessary, the WVI President and CEO recently established a new Digital Innovation Team (DIGIT) to define a vision for World Vision’s future digital state, find and accelerate projects that take us towards that future state; and create new capabilities addressing opportunities which fall outside the scope of other World Vision entities and teams. To support DIGIT in its mission, a new Initiative Leader for Digital Transformation Leader role has been created to partner with the best digital minds from across the organization, align the organisation to a single vision of a digital future and oversee a portfolio of projects that will help us achieve break through solutions in the following areas:

  • Digital for Field Impact – Leveraging disruptive opportunities to solve problems in new ways, achieving greater reach or deeper impact and using human-centered design approaches to enrich beneficiary/partner interactions with World Vision empowering them to be active participants in their development journey.

  • Digital for In Market Delivery – Applying digital-first disciplines to ensure supporter-centric data/services are analyzed and provided in ways that are relevant to specific market segments, resonate with supporter needs and are relevant in a digital marketplace.

  • Digital for Demonstrating Impact – Building end-to-end capacity to adopt digital-first approaches to organizational problem solving, standardizing data architecture, simplifying data collection at all levels, harnessing AI and automation, and analysing outputs to identify and prioritize additional efforts only where they generate value in the field or market.

DIGIT’s program of work is highly visible within all ranks of World Vision as it has potential to radically transform the way it operates at a global scale. The Digital Transformation Leader represents the operational execution of DIGIT and its initiatives, influencing leaders across the Partnership to align to a single vision of our digital future, modelling new ways to execute with excellence, at pace, and drive outcomes that enable DIGIT to fulfil its vision.

KEY RESPONSIBILITIES:

Define and provide leadership to the Partnership’s vision of a digital future:

  • Clearly articulate a vision for World Vision’s digital future that harnesses current and near term digital innovations to transform field impact, donor experience and operational effectiveness.

  • Align the organization to the vision for the Digital Future, acting as a champion, credible expert and influencing senior leaders to gain buy in and support to enact difficult changes required in order to harness digital solutions in support of the Partnership’s global strategy Our Promise.

  • Build effective, trusting relationships with critical partners within and without the Partnership to enable digital transformation.

  • Provide strategic advice and guidance to the Partnership of digital possibilities, choices, trade-offs and risks.

  • Lead the Partnership strategy for data working closely with WV IT and other business owners to establish roles and responsibilities for best practice data management.

  • Provide oversight to a broad and emergent body of work required to move the Partnership closer to its digital future.

  • Work in Partnership with Global Marketing & Communications, the Strategy Realisation & Innovation team, Support Office partners, relevant Global teams and Field Offices to understand current use and adoption of digital approaches and identify latent capacity that is globally distributed across the Partnership.

  • Establish effective external relationships required to help World Vision achieve its digital future.

  • Establish and oversee numerous high performing, transient teams leveraging existing latent skills, dedicated staffing where possible and external partners as required.

Assure high quality outcomes from the newly formed Digital Innovation Team (DIGIT):

  • Ensure the DIGIT has a clearly defined working agenda and governance processes in place to delivery high quality decisions at pace that maximise the resources available.

  • Collaborate with internal partners to determine how DIGIT’s global reach and resources can be best used to accelerate Our Promise.

  • Develop a shared strategy, architecture, and roadmap to help manage key milestones in the evolution of DIGIT’s portfolio.

  • Track, analyze, report and assure delivery of all DIGIT portfolio outcomes.

  • Manage priorities of all DIGIT projects and initiatives, overseeing various operational models from dedicated scrum teams / squads through to more distributed delivery teams embedded within existing structures.

  • Act as the main point of contact for all business partners, stakeholders as well as the primary driver of communication regarding DIGIT activities.

  • Oversee the delivery of business value through various program increments.

  • Report back to DIGIT and other World Vision stakeholders on the overall status and heath of portfolio projects.

Responsible for the delivery of DIGIT projects:

  • Facilitate key decision making, prioritization and initiation of projects.

  • Support internal partners with business case development and project proposals.

  • Define and handle project delivery criteria and report on the realization of project success.

  • Identify and help remove blockers escalating quickly to maintain momentum.

  • Identify and communicate potential risks.

  • Drive cross capability coordination & planning with other project managers and leads.

  • Ensure the creation of project related artifacts and other relevant documentation such as delivery plans, technical documentation and reporting.

  • Partner with fellow DIGIT members, Program Managers, Project Managers, and Vendor(s) to progress the organizational digital agenda.

  • Demonstrate progress towards reducing the $100m cost of data collection in the field.

Develop and introduce a data strategy that supports the Partnership’s digital future:

  • Work with WVIT and other critical partners to establish best in class systems and processes for effective data management.

  • Build organizational capability required to harness data across all parts of the organization.

  • Working with WVIT, establish effective data architecture, infrastructure and governance to ensure Partnership data is fit for purpose and enables us to get the most value from our end-to-end data – from field impact, operational, organizational effectiveness and market analytics.

  • Work with the Global Impact team to accelerate the adoption and use of standard field indicators as a critical dependency for the Digital Future as defined by the DIGIT.

  • Identify opportunities to leverage existing datasets to develop minimum viable products in support of the broad DIGIT agenda and specific desire to transform field data collection and create new market focused fundraising / user experience products.

Drive the adoption of innovative and disruptive technologies to support World Vision’s transformation into a digital first organisation and culture:

  • Keep up to date with the latest digital and technology trends and understands how they can be used to further World Vision’s mission and drive organizational growth.

  • Build support for digital adoption by articulating and demonstrating the experiences, efficiencies, and potential benefits that digital solutions enable.

  • Working with the Strategy Realisation and Innovation team, harness innovation best practice from across the Partnership in support of the DIGIT agenda and desire to accelerate Our Promise by scaling high potential digital solutions.

  • Actively promote and drive the use of disruptive digital technologies to uplift and accelerate World Vision’s digital capability.

  • Advance existing technologies by innovating on their use cases, extending existing capabilities, and adapting new best practices to create increasing value.

  • Understand the value of technology and its capability to transform legacy processes and operating models.

Promote Agile ways of working to accelerate speed to market and drive operational efficiencies:

  • Actively demonstrate agile working approaches, modelling potential benefits of adopting these approaches and creating organizational demand through high quality results.

  • Live out new ways of working to rapidly deliver value without being held back by legacy processes or operating models.

  • Provide guidance and direction on the use of Agile practices to deliver and support in an effective way for all DIGIT initiatives.

  • Iterate on processes, leading continuous improvement and adoption across the organization.

  • Actively work towards a culture that fosters digital innovation by championing, promoting, and adopting grassroots innovation within day-to-day work, team activities, and the organization as a whole.

  • Partner with People & Culture to embed digital mindsets and behaviours within routine operations and existing capability tools / frameworks.

KNOWLEDGE, SKILLS & ABILITIES:

Education/Experience:

  • Proven experience in a Digital Portfolio, Digital Programme or Digital Transformation role with hands on technical delivery skills.

  • Strategic leader with successful track record of leading digital transformation within a complex international context.

  • 10+ years of professional experience working within digital agency/consultancy, ecommerce or IT environment.

  • 5+ years hands-on Agile experience in advanced, large-scale agile settings applying Agile principles, practices and theory.

  • Experience preparing and developing executive level communications.

  • Knowledge of agile software development processes i.e., rapid prototyping, A/B testing, MVP development, test automation, API development, DevOps and CD/CI.

  • Shown ability to connect diverse individuals with different goals, facilitate productive discussion and action.

  • Past success in creating high performance teams, inspiring and empowering them to achieve results.

  • Strong working knowledge of program software (MS project, Jira).

  • Bachelors’ degree in Business, Computer Science or a related field.

  • Change management experience.

  • Ability to achieve results despite high levels of ambiguity.

  • Highly developed influencing skills and demonstrated ability to align stakeholders to an emergent plan.

Competencies/Capabilities:

  • Strong collaboration, listening, written and verbal communication skills, including an ability to clearly influence with key stakeholders.

  • Ability to work with multiple projects/product teams with challenging priorities.

  • Solid understanding of strategic technology-based solutions, particularly those that support wide scale digital transformation and other customer centric applications.

  • Can work autonomously across challenging geographical circumstances.

  • Ability to discern what of the vast universe of digital capability will deliver the best organisational value and outcomes.

  • Ability to influence organisational shifts and change at the highest level, modelling desired behaviour and achieving high quality results.

Work Environment:

  • The position requires ability and willingness to travel internationally up to 50% of the time.

Sr. Director, Program Quality and Resource

*Preferred position location: Washington D.C. or Geneva, Switzerland. Other locations to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*No Relocation Assistance available"

PURPOSE OF POSITION:

Grant Acquisition & Portfolio Management:

  • Relationship management of multi-lateral donors, strategic planning and portfolio management of approximately $184 million USD Global Fund grants portfolio. Manages risk, increases donor satisfaction and builds capacity and interest with Field Offices to successfully grow and win identified WV health grant opportunities.

Sector Management:

  • Supervises technical specialists for WVI Health and Nutrition programme quality, innovation, multilateral grant resource acquisition and portfolio management. Helps ensure that sector strategy is aligned to WVI strategy and informed by internal and external best practice, and that quality of programming is consistent and high. Advises the Global Sector Leader broadly on sector business functions.

MAJOR RESPONSIBILITIES:

Strategy:

  • Directs a multi-year resource development strategy and business process for multilateral health grants acquisition and management that aligns with WV Partnership Strategy and policy, and with donor, coordinating across multiple entities of the World Vision Partnership.

Sector Management:

  • In collaboration with the Global Sector Lead for Health and Nutrition, ensure that the (1) latest Health & Nutrition Sector Approach and 2) Global Fund portfolio business plans are fully reflective of internal and external strategic priority.

  • Advise the H&N GSL (Partnership Leader) broadly on strategic and operational direction of the health and nutrition team.

  • Provide oversight, supervision and coaching for the Global Fund Coordinator and GC Senior Advisor for Quality and Innovation.

Quality and Innovation:

  • Provides leadership for the sector in improved organizational culture of programmatic quality improvement and innovation in the Health and Nutrition sector.

  • Ensures WV’s technical resources and standards in Health, Nutrition align with and/or exceed industry norms.

  • Ensures that iterative programme design and implementation learning is conducted across prioritized programmes.

  • Ensures the regular and systematic identification, documentation and dissemination of evidence-based programme innovations from the scientific literature, WV’s sector programme portfolio, and other INGO’s and partners’ reports, especially those that are scalable in the WV context.

  • Identifies and provides resources to assist implementation of new, revised/improved mechanisms for monitoring, assuring and improving program quality.

Global Fund Grant Acquisition and Portfolio Management:

  • Provides leadership in the donor engagement and portfolio management, with the Global Fund with portfolio value of $184 million USD.

  • Lead regular review, update and implementation of the Global Fund grant portfolio operational plan, business process and WVI Partnership policies for the Global Fund.

  • Provide regular technical assistance (acquisition, Legal, compliance, risk management) to WVI Partnership entities (SOs and NOs) on Global Fund strategy, policies, and grant acquisition and management processes.

  • Ensure broad capacity building, knowledge sharing and learning across the Global Fund and other multilateral grants portfolio for continual quality improvement.

  • Provide direction, oversight and WVI Partnership coordination for performance monitoring, quality assurance, knowledge management, and reporting of the Global Fund grant portfolio.

  • With Evidence and Learning, ensure increased analysis and reporting (monitoring, evaluations, case studies) of evidence of WV contribution to global health SDG through the grants portfolio.

WVI Health Grant Portfolio External Representation:

  • Establish and maintain productive relationships with major donor representatives and institutions.

  • Represents WVI’s interests to multilateral donors such as the Global Fund, WHO, and World Bank.

Stewardship and Administration:

  • Maintain a global view of revenue streams to support Health and Nutrition programming and opportunity. Measure extent to which resourcing opportunities meet ministry needs and impact child wellbeing.

  • Support the Global Sector Lead and Senior Director of Health and Nutrition on budget planning and monitoring for Health and Resource Development cost centers.

KNOWLEDGE, SKILLS & ABILITIES:

  • Master of Public Health, Public Administration or similar.

  • 15 years of experience in operational programming for health, nutrition, and related sectors.

  • Strong knowledge and experience (10 years) in public health including maternal, child and adolescent health and infectious disease (HIV, TB, malaria).

  • Significant experience supervising people and leading high performing teams.

  • Strong experience in external engagement and grant acquisition with major institutions and donors in health and nutrition, (experience with the Global Fund, preferred).

  • Significant experience in grant acquisition and management including proposal preparation, donor and partner negotiations, programme design, budgeting, implementation planning, monitoring, audit, start-up and close-out.

  • Familiar with major institutional donors, their regulations and guidelines.

  • Demonstrated leadership experience and ability to develop and implement strategy, supervise and develop staff and direct and influence diverse stakeholders in goal achievement.

  • Excellent networking skills and experience with established networks in the public health, relief and development communities.

  • Some experience with evaluation and research in public health (e.g., MNCAH, TB, HIV, malaria).

  • Strong verbal and representational skills with particular facility in interacting with UN offices, high-level governmental institutional representatives and professionals in global health.

  • Effective in written and verbal communication in English.

Preferred Skills, Knowledge and Experience:

  • Fluency in French or Spanish preferred.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 25% of the time.

Director East Zone, WV Democratic Republic of Congo

PURPOSE OF POSITION:

To provide overall strategic leadership to World Vision’s emergency, resilience & development and advocacy programming in Eastern DRC for the sustained well-being of children, particularly the most vulnerable. Key areas of focus are strategy implementation, external engagement, including positioning and resource acquisition, and staff safety and security. Zonal office 200 staff and Annual budget turnover of $10 million and total portfolio value of $57 million in fiscal year 2019/2020.

MAJOR RESPONSIBILITIES:

Leadership:

  • Promote WV’s Vision, Mission, Core Values and key Partnership Standards and Practices among WV staff and partners.

  • Build a strong Zonal Senior Management Team, providing strategic guidance and building management capacity, synergy, and depth of leadership.

  • Lead and manage the Zonal team in a way that facilitates a high performance culture, open trustworthy relationships and integrity, promote a culture of learning and development, employee engagement and good stewardship of human capital.

  • As member of WVDRC Senior Leadership Team (SLT), actively participate in SLT for decision making, solutions and innovation.

  • Promote leadership style that respects & values diversity in gender & ethnicity in DRC.

  • Ensure excellent standards in the management of the human, financial, capital and technical resources of the organization, which includes inspiring and setting high standards of work and clear performance indicators and accountability to stakeholders.

Strategy Development and Implementation:

  • Lead Zonal implementation of the National Office FY16-20 Strategy.

  • Participate in development of WVDRC FY21-25 Strategy, with focus on ensuring Fragile Context perspectives included.

  • Lead implementation of the Zonal Operational Plan that clearly prioritizes advocacy, recovery and development issues within the Zone while ensuring alignment with the National, SAR Regional and International strategic direction of WVI.

  • Lead in negotiation with donors and Support Offices (SOs) regarding ministry growth within the Zone in coordination and consultation with the National Director.

  • Improve capacity to respond to natural and man-made emergencies, including population movements.

Program Development, Implementation, Monitoring & Reporting:

  • Provide leadership & guidance in annual planning & budgeting for all projects within the Zone.

  • Coordinate development of new project proposals and concept notes in response to funding opportunities as well as ministry priorities within the Zone.

  • Ensure use of best practice and relevant programming approaches in all projects – especially use of Fragile Context Program Approach (FCPA).

  • Oversee development of design document and approval of new program/project start-ups from assessments, designing, implementation and evaluation.

  • Ensure that community members and beneficiaries, especially children, are adequately consulted and involved in program development, implementation and evaluation.

  • Coordinate regular reviews on implementation of all projects within the Zone through monthly, quarterly and annual review meetings to ensure implementation as per approved plans and budgets.

  • Facilitate the signing of MOUs, Field Level and Grant agreements with donors and support offices with WVDRC before any implementation.

  • Ensure that all programs/projects within the Zone are monitored and evaluated in accordance with the LEAP standards or donor-agreed M&E plans.

  • Ensure all agreements with donors and support offices and other stakeholders are adhered to.

  • Coordinate development, review and submission of timely and accurate project and financial reports.

  • Prepare and submit monthly management reports (MMR) to the ND by the 1rst day of the month.

  • Ensure that partnership initiatives such as LEAP 3, CWBO, Horizon, CONCUR and Provision are appropriately implemented within the Zone.

Financial Management:

  • In coordination with the Finance department oversee Zonal compliance with all relevant sections of the Field Financial Manual – FFM (inventory, finances, capital assets and administrative procedures of the Zone to conform to WV standards).

  • Ensure that all projects’ finances in Zone are managed and accounted for in ways that have been agreed upon with the donors and support offices.

  • Ensure that appropriate approval limits are adhered to;

  • Provide overall strategic leadership and initiative for identifying and securing financial resources to support the program work in the Zone.

People Management:

  • Lead in identifying staffing needs, determine skills and qualifications and ensure fast track recruitment and appointment in coordination with P&C for timely program implementation.

  • Define work responsibilities (clear JDs fully signed by all staff) and reporting relationship for staff in the Zone.

  • Ensure implementation and compliance to Partnership Performance Management Standards and Principles, while seeking to implement Performance Management guidelines in the Zone.

  • Identify the capacity gaps in the Zone and develop plans for building the capacity in collaboration with P&C at the Zone and at National level for effective programming.

  • Work with P&C to identify future potential leaders of WVDRC and support the implementation of capacity building plans including leadership development initiatives, coaching and mentoring.

  • Support initiatives for staff care and well-being for both international and local employees.

  • Ensure that all staff in the Zone and project areas attends daily devotions, annual Days of Prayer and Spiritual Retreats as part of staff spiritual nurture.

Risk Mitigation & Management:

  • Ensure that all Zonal projects have MWRAP and coordinate risk based audits with Internal and External auditors as per the WV audit schedule and regulations or as per donor requirements.

  • Coordinate timely management responses to audit reports by respective project managers within the Zone as per audit standards.

  • Follow up with all audited programs and projects to ensure they have developed implementation plan of all audit recommendations that will guarantee implementation of 100% of all the audit recommendations.

  • Lead in identification of risks within the Zone and ways of mitigating against the same.

  • Ensure compliance with WV policies and procedures as well as National and Provincial government regulations.

Networking and Collaboration:

  • Ensure that productive and effective relationships are maintained with relevant Partnership offices including the WV Regional Office, and Support Office entities, as well as relevant stakeholders.

  • Create and maintain relationships with UN agencies, particularly OCHA, UNICEF and HCR + East based bi-lateral Missions (with particular focus on DFID, ECHO.

  • Develop and deepen relationships with FBO and Churches, Government, other INGOs and LNGO.

  • Actively attend UN and INGO forums such as the Heads of Mission meetings and other relevant forums.

  • Ensure WVDRC’s work in the Zone is appropriately highlighted through media, internal WV communications.

  • Work with the Zonal and National Office Advocacy Manager and Director in order to develop and implement appropriate advocacy strategies to raise awareness of and advocate for change in key issues within the Zonal context.

  • Further WV’s position as a key advocate for the well-being and rights of children.

Safety and Security:

  • Maintain, and regularly review security and safety plans and protocols (evacuation plans, SRA etc) and ensure understanding and compliance by all staff and visitors within the Zone.

  • Ensure all new programming and expansion plans are accompanied by a Security Risk assessment.

  • Ensure staff safety by overseeing implementation of all security protocols, orient staff to the management of potential risks related to operation especially in insecure operational areas.

  • Liaise with other international organizations to collect information about the security environment and, where appropriate, discuss joint responses to security threats.

KNOWLEDGE, SKILLS & ABILITIES:

  • Master’s Degree in International Development, Conflict Studies or other relevant degree required.

  • Proficiency in French and English required (essential to have at minimum working level of French language with a willingness to improve). Swahili is an advantage.

  • Minimum of 5 years of progressive leadership experience in an INGO in a Humanitarian or Fragile Context.

Preferred Skills, Knowledge and Experience:

  • An understanding and experience in working within the WV Partnership.

  • Strong commitment to WV’s vision, mission and core values.

  • Mature Christian who models Christian Leadership in dealings with others.

  • Understands and values diversity and maximizes diversity to achieve organizational goals – has the right attitude to value, listen to and build on local capacities.

  • Must be a coach, mentor and team builder committed to talent identification and development.

  • Ability to work effectively under pressure, under extreme conditions and travel at least 40%.

  • Able to promote a Zonal work environment for self and others whereby a balance is maintained between work and life.

  • Excellent collaborator, partnership builder and networker.

  • Excellent communication skills, both verbal and written, as well as negotiation abilities.

  • Well-developed interpersonal skills with the ability to build personal relationships with a wide variety of internal and external stakeholders.

  • Ability to demonstrate strategically thinking.

  • Ability to work well with a team and to build and promote team cohesion.

  • Demonstrated well-developed knowledge and sensitivity of cross-cultural communication and dynamics.

  • Ability to travel and work in remote or hardship areas.

  • Interpersonal relationship skills and willingness to learn.

  • Knowledge of MS Office packages (Ms Word, Power point and Ms Excel).

  • Strong experience in setting up or scaling up multi sectoral relief programmes.

  • Knowledge of SPHERE, LCP and other programming tools.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 40% of the time.

  • Goma is a non-family posting. Exception for family can be granted, to be based in Gisenyi, Rwanda.

Finance & Support Services Manager- Goma, DRC

PURPOSE OF POSITION:

This position description is for the lead Finance role in a Zonal Office. While this position description represents the core of this role, each office will be required to contextualise to a certain extent, adjust the title and % time.

spent if this position oversees more than just the finance department, and determine the appropriate grade level for this position, per National Office structure and Hay grading scale. For Fragile Context offices, you will need to consider the higher risk elements inherent in the location and local context.

Provide overall leadership, oversight, and management support for all aspects of financial management in the Zonal Office. This position is seen as a strategic partner; member of the Senior Management Team, with a focus on ensuring accountability, stewardship, coordinating planning and budgeting processes, providing accurate financial data, analysis, and advice; as well as developing financial strategy that best serves the strategic and programme objectives.

Responsible for the finance staff capacity strengthening, the development and implementation of good internal controls, risk management, and utilisation and safe guarding of assets according to WV approved policies and procedures.

Provide leadership to the Supply Chain team ensuring that the procurement of organisational resources is executed effectively, efficiently, and economically. Ensure the national office is optimally staffed to timely procure & deliver project supplies per grants donor guidelines and WV policies.

Provide overall leadership to the ICT staff and ensure that the office has reliable, sufficient connectivity and the organisation’s information systems and resources are adequately protected.

Provide overall leadership to the Administration function ensuring that the office is effectively supported and staff have a clean, secure, and hospitable place to work.

MAJOR RESPONSIBILITIES:

Leadership, Capacity Development, and Strategic Partnering:

  • Provide strong and positive leadership to the zonal finance department ensuring competent and motivated staff are hired and retained, providing efficient delivery of services.

  • Coordinate professional and personal development of zonal and response finance staff through adequate orientation, on-the-job coaching, identification of learning, training needs and opportunities (e.g. in accounting, SunSystems, grant management, risk management, leadership, etc.); and succession planning.

  • Model Christ-centered servant leadership and support spiritual development of his/her team.

  • Actively participate in the Senior Management team meetings.

  • Ensure partnership finance policies and procedures are understood by Senior Management, Operations/Technical staff, Communities, Local Partners as appropriate.

  • Develop strong networks internally (SOs and partnership entities) and externally (other NGOs, banking entities, communities, etc.) through effective communication, relationships and twin citizenship.

  • Promote shared resource networks within the region, and the partnership.

  • Adhere to WVI key policy documents – mission, core values, and covenant of partnership.

Stewardship:

  • Ensure adequate cost efficiency and effectiveness measures are in place and are being followed through:

  • Providing cost analysis, promoting benchmarks and making recommendations for determining effective resource utilization at all levels.

  • Contributing to the development of appropriate policies and procedures for procurement of goods and services, in collaboration with the Supply Chain team.

Financial Planning and Budgeting:

  • Coordinate the zonal planning and budgeting process and provide technical support, to ensure guidelines are met.

  • Review alignment of budgets between projects, grants, MyPBAS, and Support Offices and ensure effective and efficient cost recovery practices are followed.

  • Control of zonal and response budget, cash flow and project funding, by providing timely and relevant information to budget managers, in collaboration with the Operations Manager and Response Manager(s).

Fiscal Accounting, Compliance, Monitoring, and Reporting:

  • Manages systems, policies and procedures that provide appropriate levels of security and control of WV assets, resources and operations.

  • Coordinate the submission of timely, accurate and complete relevant reporting to the donors and to internal users.

  • Define and implement efficient and effective internal control systems.

  • Adhere to partnership policies, procedures and guidelines as stipulated in the WVI Financial Manual and other documents, including – but not limited to: grant compliance, planning & budgeting, year-end closing, carryforward, accounting and reporting.

  • Coordinate the timely and accurate submission of financial reports in Notes FFR (Field Financial Reporting) database.

  • Review the reconciliation of MyPBAS to FFR monthly with action plan for addressing outstanding items.

  • Provide regular analysis of Grant financial reports and timely feedback to Grant managers for decision making.

  • Ensure Finance staff visit Programs/Projects to monitor accountability issues, follow up on implementation of audit findings and provide support as needed.

Financial Risk Management and Controls:

  • Manage appropriate financial systems and controls and ensure they are in place to avoid significant finance audit risk ratings.

  • Coordinate management responses to finance audits performed for projects; ensure they are sent on time to the Audit Department; and that finance related audit recommendations are implemented timely at all levels.

  • Coordinate adequate preparation for GC and external audits.

  • Manage Financial Risk.

  • Implement anti-corruption and fraud strategies.

Supply Chain Management:

  • Coordinate and ensure an optimal interface between the supply chain and business units for efficient customer service delivery.

Improve IT Infrastructure and Provide Quality Service:

  • Ensure improved office/programs connectivity.

  • Facilitate and ensure preparation of and adherence to computer usage policies.

IT Security and Integrity:

  • Ensure office disaster preparedness and policies are updated to include new technologies, trends, and threats.

Ensure that WV staff and assets are secured, safe, and well maintained; oversee logistics coordination.

Ensure that WV provides quality hospitality services to staff and visitors.

Transportation/Logistics.

Responsible for vehicle procurement.

Manage financial risk and fiscal integrity.

Manage complex funding arrangements across multiple funding streams.

Establish financial operations.

Ensure a safe workplace.

KNOWLEDGE, SKILLS & ABILITIES:

  • Bachelor’s degree in Accounting, Finance, or Business Administration, or a related field.

  • Solid knowledge of accounting principles, financial systems, budget/cash flow monitoring and internal accounting controls.

  • Highly flexible and agile in style with the ability to produce creative and pragmatic solutions to complex problems.

  • Demonstrates systems thinking.

  • Champions and Manages Innovation.

  • Must be able to lead and manage a team.

  • Good working knowledge of computerized accounting systems, preferably Sun Systems & ProVision.

  • Must be computer literate in Microsoft Office programs.

  • Minimum 5 years of experience in finance position with medium business/medium NGO/government agency.

  • Minimum 2 years of experience in finance management position.

  • Experience with planning and forecasting.

  • HEAT training is mandatory.

  • Able to work in a cross-cultural environment with a multi-national staff.

  • Ability to travel within country, regional and internationally.

  • Proficiency in written and spoken French & English.

  • Good oral / written and interpersonal skills.

Preferred Skills, Knowledge and Experience:

  • ACCA, CIMA, CPA or equivalent preferred.

  • Knowledge of government grant regulations and financial reporting requirements preferred.

  • Knowledge of local accounting system preferred.

  • Experience of treasury activities, establishment and monitoring of budgets and an understanding of data processing concepts and systems is preferred.

  • Experience with humanitarian aid in-country is a plus.

  • Experience working in a challenging environment (either in a fragile context or a relief environment is preferred).

Work Environment/Travel:

  • The position requires the ability and willingness to travel domestically and internationally up to 25% of the time.

EMERGENCY RESPONSE ROSTER

*We have consolidated World Vision's Emergency Response Roster. If you have previously applied your information has been retained and is in our database; do not reapply.

*Answer all questions on the application to be considered for the Emergency Response Roster; country location to be determined based on response.

*If you do not meet minimum eligibility requirements, we invite you to support and help through prayer and donations.

World Vision’s Emergency Response Roster is comprised of highly experienced and vetted humanitarian aid professionals available for short term, medium term, and long term emergency response assignments with World Vision. This roster allows World Vision to more rapidly identify and hire for key positions in its humanitarian response offices.

If selected, eligible applicants will first be fully vetted and then approved for the Emergency Response Roster. As vacancies arise in our humanitarian offices, roster members will be considered for employment opportunities.

If you have the required experience and would like to work with us helping protect lives, restore dignity, and renew hope, we’d love to hear from you.

Minimum Eligibility Requirements for all Emergency Response Roster Positions:

  • 5+ years of cross cultural humanitarian emergency experience outside of your home country.

  • Minimum 2 years experience serving successfully in fragile or unstable environments.

  • Experience directly managing staff during humanitarian emergency responses.

  • Ability to work long hours in stressful environments with a variety of skilled professionals.

  • Demonstrated management of budgets in emergency response settings.

  • Willing to serve unaccompanied; most likely in a team house setting.

  • English proficiency; written and verbal.

  • Grant Acquisition Management experience in your personalized expertise.

  • Strong track record in developing good working relationships with governmental institutions and multilateral agencies.

Below are the World Vision Emergency Response Roster positions that are currently open and accepting applications. If a position matching your background and interests is not listed, we encourage you to check back often as a more appropriate roster position may be listed and accepting applications at that time.

When submitting your application to World Vision’s Emergency Response Roster, please indicate in your cover letter / application which roster position you would like to be considered for.

Director positions currently accepting applications (must have 5-7+ years’ in response leadership role):

  • Response Director

  • Operations Director

  • Programmes Strategy & Development Director

Manager/Specialist positions currently accepting applications (must have 5+ years’ related experience):

  • Communication and External Engagement Manager

  • Human Resources Manager

  • Support Services Manager

  • Finance Manager

  • Information Management Manager

  • Monitoring, Evaluation, Humanitarian Accountability & Learning (MEAL) Manager

  • Grant Acquisition and Management Manager

  • Cash Programming Manager/Specialist

  • Water, Sanitation and Hygiene (WASH) Manager/Specialist

  • Health Manager/Specialist

  • Mental Health and Psychosocial Support Manager/Specialist

  • Nutrition Manager/Specialist

  • Education in Emergencies Manager/Specialist

  • Livelihoods Manager/Specialist

  • Protection Manager/Specialist

  • Child Protection ManManager/Specialist