World Vision International

Job Opportunities in Ghana

World Vision started working in Ghana in 1979. It currently implements 34 Area Development Programmes (ADPs) in all the 10 administrative regions in Ghana and seven major special projects. These directly benefit about two million people through health and nutrition, water and sanitation, education, food security, micro-enterprise development and Christian Commitments programmes.

World Vision Ghana wishes to invite applications from highly competent, dynamic, self-driven and results oriented candidates to fill the following vacancies in the organization.

Current Opportunities:

Account Payable Analyst (French)

PURPOSE OF POSITION:

The accounts payable Analyst is responsible for reporting to the accounts payable team lead for processing invoices and verification of invoices while delivering a high level of service that meets or exceeds the Service Level Agreement on behalf of World Vision (WV) Shared Services Center (SSC) Ghana.

KEY RESPONSIBILITIES:

Daily Integration Report:

  • Reconcile Invoices from COUPA and Sunsystem6.

  • Prepare and submit Daily Integration Report to the National Office.

  • Re-export invoices not integrated.

Month-End Accruals:

  • Submit Accrual Lists to NO for confirmation.

  • Record month-end accruals.

Pre-Payments ( 170 Accounts):

  • Monitor balances of 170 accounts.

  • Submit 170 Account Balances to NO on a monthly basis for confirmation.

Payment Runs:

  • Check details of Invoices for payment before generating payment run to ensure no double payment.

Communication:

  • Respond to queries of National Offices on a timely basis both in French and English.

  • Participate/Lead in Meetings with NO’s.

  • Manage records, including retention, tracking and reporting for tax purposes.

  • Deal with supplier account queries via telephone, email and fax and resolve queries promptly.

Leadership:

  • Provide coaching/training to staff

  • Assist Immediate Manager in developing plans and strategies that are aligned with organizational strategic directions.

  • Assist in the review of current processes and initiate improvements.

  • Ensures that staff under supervision adheres to organizational policies, standards and procedures.

Others:

  • Compliance to organizational polices, standards and processes.

  • Perform other tasks assigned by Immediate Supervisor.

KNOWLEDGE, SKILLS & ABILITIES:

  • Bachelor´s Degree, preferably in Accounting or Finance.

  • French Certificate (Requirement).

  • At least 3 years of related professional experience, or equivalent combination of education and experience.

  • Communicate, write and understand French.

  • Reasonable knowledge of bookkeeping principles.

  • French is a language requirement.

Preferred Skills, Knowledge and Experience:

  • Experienced in interfacing with business customers in defining procurement service requirements or procurement/accounting information.

  • Broad based experience in accounting and financial systems.

  • Ability to work in a time sensitive environment.

  • Experience in interfacing with business customers in resolving payment issues.

  • Knowledge of WV’s policy and procedure in the area of finance, systems and products.

Cluster Operations Manager

Purpose of the position:

To provide leadership and management to cluster staff (of 2 to 3 ADPs) and partners by ensuring that sponship, grant and other allocated resources are used as per WV Ghana and WVI policies, procedures and standards to deliver quality programmes and achieve objectives in National Office strategic Plan.

Observe mission and core values of World Vision and demonstrate a quality of spiritual life that is an example to others.

Major Responsibilities

  • Ensure that ADPs yearly planning and budgeting processes are done in a participative and inclusive manner with all partners (Government, Churches, children, local NGO, CBO) for the attainment of child well-being targets.

  • Coordinate proper and timely implementation and monitoring of development and grants programmes/projects within the cluster as per indicated in DIPs, LEAP budgets and other planning documents.

  • Oversee evaluation and baseline processes of the cluster programmes following WV Ghana and WVI standards, tools and guidance.

  • Enforce stewardship and accountability by ensuring that financial and material resources are efficiently and effectively utilized following WV Ghana related policies and procedures within the cluster programmes for the intended purpose.

  • Facilitate integration and implementation of transition plans, disaster preparedness plans and development of local institutions (CBOs, FBOs, District Assembly, Municipal Council, State Services….) for the attainment of child well-being targets.

  • Ensure that sponsorship and child protection standards are adhered to and they are adequately integrated into programming for community transformation.

  • Ensure staff capacity & skills development and performance management (including timely review and performance appraisal) in the cluster.

  • Facilitate and strengthen networking relationships with government, church, faith based organization leaders and other key partners.

  • Prepare and submit quality and timely monthly, quarterly, bi –annual and annual ADPs narrative and financial reports.

  • Ensure that audit recommendations are timely responded to, fully implemented and progress is reported quarterly to Head Office Audit Manager and Regional Operations Manager

Other Competencies/Attributes:

  • Must be a committed Christian, able to stand above denominational diversities.

  • Attend and participate/lead in daily devotions and weekly Chapel services.

  • Perform other duties as required.

Qualifications: Education/Knowledge/Technical Skills and Experience

The following may be acquired through a combination of formal or self-education, prior experience or on-the-job training:

  • Educational level required: BA/Bsc Degree in Economics, Agriculture, Business Administration, Development studies/planning, Social Science or other related field Masters Degree in one of the above preferred.

  • Technical Training qualifications required: Professional technical skill desired (certification?)

  • Experience: 3 years in programme/project

  • Other: Working experience in community development is preferred.

Working Environment / Conditions:

  • Work environment: Office-based with frequent travel to the field

  • Travel: 10% Domestic/international travel is required.

  • On call: 10%

Finance Officer

Purpose of the position:

To manage all day-to-day financial transactions of the Programmes/projects to ensure effective programme implementation within World Vision International Financial policies and procedures and donor requirements

To assist the Base Accountant in providing efficient financial management for improved ministry quality and achievement of overall organizational objective.

Planning and Budgeting

  1. Assist Team Leader to ensure project planning and budgeting work is scheduled to meet the requirements/deadlines by the NO and other relevant stakeholders and into Horizon.

  1. Assist programme/project team to ensure programme/project budgets are clear and aligned with project goals and outcomes, by giving due consideration to WVI Finance Policies and donor regulations.

  1. Assist Team Leader for budget-related- communication with relevant stakeholders.

  1. Determine cash requirements of the programme/project and assist Team Leader for funding request to NO.

  1. Financial partnering–Participate in the financial capacity assessment of potential partners and the partner selection process; assist the partners’ project planning and budgeting; engage in the development of agreements with the partners; and consolidate partners’ budget to WV project budget.

Accounting

  1. Prepare and process bank deposits/withdrawals and petty cash payments.

  1. Prepare vouchers and process invoices for payment.

  1. Post transactions to general ledger/voucher interface.

  1. File accounting related documents for easy retrieval.

  1. Financial Partnering –Verify the fund transfer to partners and documentation as per agreements

Reporting and Compliance

  1. Produce financial reports in response to FFM, local government and donor regulations.

  1. Assist programme/project team in preparing budget versus actual variance explanations report.

  1. Develop a financial monitoring system, analyzing and share financial reports/ information with the various stakeholders.

  1. Identify key donor requirements and communicate to programme/project team.

  1. Financial Partnering –Participate in the monitoring of partners’ financial and accounting operations as per agreements, local government, WV requirements and donor regulations; review and analyze partners’ financial reports; and assist necessary amendments on partners’ financial reports.

Risk Management and Internal Controls

  1. Assist to set up proper internal control system in programme/project team.

  1. Promote and practice transparency and integrity for good stewardship of resources.

  1. Communicate to appropriate people potential risk observed in the program implementation.

  1. Take corrective actions/measures on audit recommendations and regularly monitor progress, in partnership with NO and partner finance departments.

  1. Financial Partnering –Work with partners to identify the areas for improvements on internal control systems to carry out the activities as per agreements; and support to develop internal control system/manual as required.

  1. Ensure that Partners adhere to financial WV and donor policies, procedures requirements

Staff Capacity Building

  1. Conduct orientation on finance policies and procedures to newly hired staff.

  2. Assess staff financial training needs and deploy a capacity building plan.

  3. Work with partners to identify their financial learning needs referring partner financial capacity assessment results.

  4. Support financial training and mentorship with partners.

Other Competencies/Attributes:

  • Must be a committed Christian, able to stand above denominational diversities.

  • Attend and participate/lead in daily devotions and monthly Chapel services.

  • Perform other duties as required.

Qualifications: Education/Knowledge/Technical Skills and Experience

  • Minimum Educational level required: Bachelors Degree Accounting/Finance preferred / Business Administration -Accounting/Finance or Part 11 of ACCA, CA/CIMA.

  • Experience: Minimum of three years in similar position.

  • HND Accounting/Finance with 5 years experience

  • Technical Training qualifications required: Good working knowledge in accounting software. Advanced knowledge in MS Excel/Word/PowerPoint.

Other: Good analytical skills.

Working Environment / Conditions:

  • Work environment: Office-based with frequent travel to the field

  • Travel: 10% Domestic travel is required.

  • On call:

Communications Officer

Purpose of the position:

To take the lead, under the supervision of the Communications Manager, in preparing materials for informing donors, the government, communities and the general public of World Vision’s work in Ghana through the production of a range of written, audio-visual and photographic communications resources/ materials, and contribute to informing staff of internal developments and policy change/development in World Vision.

Communicate World Vision's Christian ethos and demonstrate a quality of spiritual life that is an example to others.

Major Responsibilities

  • Engage in the development and implementation of a quarterly communications plan for meeting the strategic donor and pubic engagement objectives of WV Ghana.

  • Produce written, photography, feature stories, documentaries and issues-oriented reports highlighting the impact of World Vision’s work in the lives of children and their families

  • Be deployed to disaster zones (when required) to produce quality stories and photos for WV Ghana and the WV Partnership.

  • Contribute stories, photos and information to the production of an electronic newsletter that details organizational changes, activities, staffing and social news of WV Ghana.

  • Prepare and submit monthly, quarterly, semi-annual and annual reports to the Communications Manager.

  • Contribute to advocacy-oriented communications products and campaigns including web-based and print materials, posters, briefing papers, reports, stories and photo essays, and organizing events that raise the profile of World Vision Ghana, for example, commissioning of projects, and launching of reports.

  • Develop and maintain key in-country media contacts.

  • Work in collaboration with Supply Chain unit among others to acquire filming permits and equipment clearance for Support Office/GC filming crews and facilitate field trips as required.

  • Liaise with national and local press to support AP programmes media coverage.

Other Competencies/Attributes:

  • English-language fluency (written and verbal), with excellent writing skills

  • Excellent photographic skills.

  • Additional skills in word processing excel and desktop publishing is advantageous.

  • Excellent interpersonal and cross-cultural communication skills

  • Ability to work harmoniously within teams, often while under pressure

  • Ability to travel and work in the field as an essential and frequent function of the position. Ability to work under pressure in order to meet deadlines.

  • Must be a committed Christian, able to stand above denominational diversities.

  • Attend and participate/lead in daily devotions and weekly Chapel services.

  • Perform other duties as required.

Qualifications: Education/Knowledge/Technical Skills and Experience

The following may be acquired through a combination of formal or self-education, prior experience or on-the-job training:

  • Educational level required: Bachelor Degree in Communications, journalism, the Social Sciences or other related field.

  • Technical Training qualifications required: Professional technical skill desired (certification?)

Experience: 3 years of experience in areas of development communications international communications, media, photography and journalism.

Working Environment / Conditions:

  • Work environment: Office-based with frequent travel to the field

  • Travel: 25% travel to the field required.

  • On call: 5%

Junior Business Analyst

PURPOSE OF POSITION:

The Jr Business Analyst provides support for the global SS partners including process directors, managers and team leads of all supported departments within the organization. The Jr Business Analyst can be focused in three main scopes:

  • Design and maintenance of performance dashboards, reports, metrics analysis and key indicators.

  • Lead Six Sigma improvement projects and collaborate on global SS initiatives’ implementation.

  • Drive automation initiatives and design the RPA solutions to solve for repetitive processes.

Usually majored or advance studies in Industrial Engineering, Systems Engineering or Business Administration, with at least 1-2 years of working experience in related fields.

Individuals within the Business Analyst (BA) job family work closely with customers, other business analysts, to turn data into critical information and knowledge that can be used to make sound business decisions. They provide data and analysis that is congruent and reliable, and the information must be easily accessible by the user. BA professionals educate and train customers to use the data as an analytical tool, displaying the information in new form and content for the purpose of analysis and exploring options.

Individuals working in the Business Analyst job family understand that they must have an in-depth understanding of the business environment and an interest in going beyond the obvious, delving into the source, the definition, philosophy and foundational roots of customer services element and be analyst for all the clients. They must work well within a team environment and learn at a fast pace to develop efficient and effective solutions.

KEY RESPONSIBILITIES:

Business Intelligence:

  • Design & maintain performance dashboards and scorecards in PowerBI, Excel, and other BI tools/systems.

  • Create databases and queries for KPI results and analysis.

  • Develop and design performance indicators and tracking.

  • Design & maintain performance visual management tools.

  • Extensive use of SharePoint and its capabilities.

  • Basic statistical data analysis.

  • Design & implement RPA solutions.

  • Create process documentation.

  • Facilitate workshops to identify RPA opportunities.

Business Acumen:

  • SME for assigned business processes.

  • Direct support for process director to deliver performance management by using dashboards, KPIs, performance measurements, statistical analysis and improvement projects.

  • Support process mapping initiatives and needs.

  • Broad understanding of end-to-end processes.

  • General understanding of global WV operations.

Continuous Improvement:

  • Research and analyze quality standards for Six Sigma improvement projects.

  • Collaborate on global improvement initiatives.

  • Implement best practices.

  • Lead small and medium impact projects to automate processes.

KNOWLEDGE, SKILLS & ABILITIES:

  • Bachelors’ degree in Industrial Engineering, Systems Engineering or other simlar field.

  • Experience developing & supporting business intelligence tools and systems required.

  • Experience implementing processes and systems, especially BI and RPA.

  • 1-2 years of working experience in similar influential positions.

  • Six Sigma, Green Belt.

Preferred Skills, Knowledge and Experience:

  • Data modeling

  • Metric/KPI development

  • ETL

  • Advanced Excel

  • Intermediate Access

  • Intermediate PowerBI

  • SQL code development

  • SharePoint

  • InfoPath

  • UI Path

  • English

  • Lean Six Sigma certification

  • Customer Service

  • Shared Services

  • Metrics & Reporting

  • Business Intelligence

Response Programmes Director

*Country location to be determined based on response.

*Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

PURPOSE OF POSITION:

The Response Programmes Director oversees/leads the Sector Programming Team, including Program Officer(s), Design Monitor Evaluation (DME), Humanitarian Accountability and Information Management. The Programme Director supports the Response Director (RD) and Operations Director (OD) in designing the response strategy and operations plan and works in close coordination with both.

The Response Programmes Director is responsible to manage grant acquisition, assessments, monitor and humanitarian accountability and liaises with Support Offices (SOs), and international donors.

Response Programmes Director is part of the Response Senior Leadership Team. Response Programmes Director will coordinate/advise with Response Director (RD)/Senior Leadership Team (SLT) go or no go for proposals.

KEY RESPONSIBILITIES:

Establish, lead, resource and staff the programmes unit to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to National Office (NO) capacity building in the area of emergency response in coordination with NO leadership and Human Resources (HR).

  • Determine Programmes organisational structure and staffing plan with HR.

  • Work with HR to recruit and deploy Programmes staff and plan for capacity development.

  • Ensure Programmes staff handovers are conducted.

  • Develop Programmes budget in coordination with Finance.

  • Support RD and Finance in developing Response Budget, ensuring strong alignment and coordination with Operations team during budgeting and budget management process.

  • Plan for Programmes Unit transition/integration with NO, where applicable.

Lead the programme planning process to ensure alignment with context, humanitarian needs, response strategy as well as operational feasibility and technical quality:

  • Support development of operational intent plan to align with funding allocations ensuring operational feasibility and

  • technical quality.

  • Support Sectors and Operations Director to draft response plan.

  • Work with Grants, Acquisition and Management (GAM) to coordinate grant acquisition.

  • Write Operational Intent inclusive of targets.

  • Prepare project RACIs (responsible, accountable, consulted, informed) for new grants.

Oversee donor liaison and advocacy is undertaken to resource operations plan to address humanitarian needs. The Response Programmes Director will ensure that the GAM team undertake the following activities:

  • Monitor and analyse donor opportunities to ensure they align with operational intent.

  • Communicate humanitarian needs identified through assessments, monitoring data and community feedback to in-country donors and Support Offices International Programmes Groups.

  • Represent World Vision with potential donors (ECHO, DFID, EU, OFDA, etc.) including bilateral, multilateral and corporate.

  • Collaborate with Advocacy to influence donor funding strategies when appropriate.

  • Liaises with SOs regarding donor priorities and opportunities for funding.

  • Support Finance in the allocation and tracking of response funding to ensure response strategic priorities are funded and effective leveraging of available funding.

  • Support mapping of all funding sources with Finance.

  • Support funding allocation process (Private Non Sponsorship & grant opportunities) in coordination with Finance, Response Director and Operations to reflect response strategic priorities, operational realities and ensure compliance with relevant funding regulations.

  • Support Finance to track donor funding allocation and commitments to ensure response strategic priorities are funded.

  • Oversee development and submission of project proposals to donors to resource operations plan.

  • Develop project proposals with Operations, Advocacy, Finance and relevant Support functions and ensure stakeholders have the opportunity to review proposals and raise issues prior to submission to donors.

  • Ensure proposals are aligned with the operational plan, sector DADDs and standards.

  • Ensure proposals are aligned with accountability standards and basic DME requirements.

  • Maintain donor and SOs communications to facilitate funding acquisition.

  • Support Finance to ensure an up-to-date funding matrix.

Ensure support for Finance to establish grant management system to guarantee fulfillment of donor requirements:

  • Support Finance to conduct grant orientation or grant start-up workshops for relevant staff.

  • Plan and manage donor reporting to ensure that all donor requirements are met.

  • Support Finance with monitoring of grants for compliance with grant requirements.

  • Oversee planning, implementation, analysis and sharing of findings from assessments and program monitoring.

The Response Programmes Director will ensure that the DME team undertake the following activities:

  • Design and implement community consultation processes to ensure understanding of World Visions role, planned interventions and provide opportunities for input and feedback into programme and project designs.

  • Design and implement Information Provision plan to ensure that accurate and reliable information about the programme is made available and shared with communities in a timely and accessible manner.

Establish and support implementation of complaint and feedback mechanisms:

  • Document, implement and monitor complaint and feedback systems to ensure timely responses to communities.

  • Consolidate and analyse community complaint information to inform Operations and response management of key issues raised by beneficiaries.

  • Coordinate Humanitarian Accountability planning and learning with other accountability focused INGOs and LNGOs.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 3-5 years in leadership role in the humanitarian assistance and development sector, with a significant portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Experience in program management and implementation of multi-sectoral emergency response projects.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Work experience as Program Officer at least for 1-3 years in a country other than the home country.

  • Strong team leadership skills.

  • Emotional Intelligence (self awareness, managing emotions and those of others, remaining calm/composed, dealing with ambiguity and change).

  • Understand Humanitarian Industry and have proven experience within a relief setting.

  • Effective in written and verbal communication in English.

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders.

Preferred:

  • Previous experience working in complex emergency/rehabilitation settings.

  • Experience coordination with INGOs and other key stakeholders-High degree of negotiation and persuasion skills.

  • Ability to work with a reasonable level of comfort in high tension and high security risk situations.

  • Ability to maintain performance expectations in diverse cultural contexts psychologically stressful environs and physical hardships.

  • Ability to facilitate the creation of cross-functional project teams and the development of national strategies.

  • Excellent time-management and prioritization.

  • Demonstrates openness and transparency.

Response Director

*Country location to be determined based on response.

*Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

PURPOSE OF POSITION:

The Response Director (RD) has primary responsibility for directing the response from strategy to implementation, inclusive of performance and oversight of all aspects of the response. She/he should develop and maintain an efficient, cohesive team, while ensuring effective coordination and relationships with the other agencies, officials, beneficiaries, donors and all areas of the Partnership.

KEY RESPONSIBILITIES:

Develop and monitor implementation of response strategy that addresses WV strategic goals to meet humanitarian needs:

  • Lead response strategy development with National Director (ND), Regional Leader (RL), Partnership Executive Team

  • (PET) and other senior stakeholders.

  • Ensure primary and secondary information on needs inform strategy formulation.

  • Ensure context analysis informs strategy development.

  • Consult with ND and RL to ensure National Office (NO) strategy and plans (including Child Wellbeing targets) are taken into account in

  • response strategy formulation.

  • Ensure strategy aligns with anticipated capacity.

  • Monitor appropriateness of strategy in addition to implementation of strategy and transition plans.

Ensure response is staffed to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to NO capacity building in the area of emergency response in coordination with NO leadership and Human Resources (HR).

  • Determine response organization structure with ND and HR.

  • Conduct high-level workforce planning with HR and mobilise surge functions as required.

  • Oversee the recruitment of the RDs direct reports.

  • Ensure defined accountabilities under the Emergency Management System (EMS) are clear for each function including Term of Reference (TOR) objectives and qualitycriteria.

  • Ensure HR works with EMS functions to identify workforce requirements.

  • Ensure HR plans for capacity building with EMS functions.

  • Ensure HR develops performance planning and review processes that include quality criteria.

  • Ensure HR establishes a staff care function and mechanisms that support staff well-being.

  • Consult ND to plan Response team transition/integration.

  • Ensure adequate internal communications mechanisms are in place to ensure policies, information and decisions are shared with staff as appropriate.

Establish and maintain effective working relationships with humanitarian actors, government representatives, World Vision stakeholders, the media and general public:

  • Represent the response in Partnership Executive Team and Partnership Coordination Team (PCT) (where activated).

  • Identify and highlight areas of conflict to Response Senior Management Team (SMT), ND, RL and Partnership

  • Executive Committee (where activated).

  • Create and maintain collaborative relations and where appropriate partnerships with government, other NGOs, UN

  • agencies, civil society, churches, bi-lateral missions and donors.

  • Participate in consortium meetings and Response related national coordination meetings.

  • Ensure World Vision is represented at relevant technical and coordination mechanisms in-country.

  • Serve as an organizational spokesperson for media interviews, advocacy initiatives and other public events.

Develop and plan response to achieve response strategy goal and objectives:

  • Provide oversight to funding allocation (i.e. Private Non-sponsorship or PNS, grants, etc) to ensure alignment with

  • strategy and humanitarian needs.

  • Ensure response programme development meets World Vision and international standards.

  • Ensure that adequate funding to address humanitarian needs is acquired.

  • Ensure Advocacy staff are empowered to integrate advocacy across sectors and to develop child-focused advocacy positions which are aligned with strategy and organisational priorities, in strong alignment with NO and Response

  • Operations teams.

  • Facilitate the signing of MOUs and contracts, with donors, Support Offices (SOs) and other relevant stakeholders.

  • Ensure appropriate waivers are in place to facilitate timely response implementation.

Implement response programme in accordance with commitments to meet international and WV standards:

  • Ensure that accessible beneficiary feedback mechanisms are established and functioning.

  • Ensure staff establish community accountability methods across all of the response program.

  • Monitor and identify risks to programme quality and coordinate resources to address them.

  • Ensure that all programmes are implemented, monitored and evaluated according to set plans and that agreements

  • with donors, SOs and other stakeholders are adhered to.

  • Ensure management meetings address quality risks, relevant monitoring data and community feedback.

  • Initiate resourcing mechanisms and ensure financial and material (in-kind) resources are managed according to WV

  • standards, donor and SO agreements.

Initiate response funding mechanisms with support of ND, RL & Regional HEA Director (RHEAD):

  • Ensure that funding is managed and accounted for in compliance with donors and Support Offices agreements and WV standards.

  • Ensure that programme and projects audits are planned and conducted as per WV audit regulations and donor government requirements.

  • Ensure that audit reports are responded to and recommendations implemented.

Ensure that response meets World Vision minimum quality standards and supports program improvement, reflection, learning and innovation:

  • Ensure previous response learnings from Global learning facilitator are reviewed in program design.

  • Encourage the incorporation of best practice and innovation in program design.

  • Ensure all functions have quality planning sessions to meet quality objectives of their TOR.

  • Ensure achievement level of all function quality objectives is monitored monthly and reported.

  • Ensure risks that prevent the achievement of quality objectives are reported and rapidly addressed.

  • Ensure mechanisms are established to identify, document, and share lessons learned with Partnership.

Oversee Security function, planning and implementation to ensure response staff and organisational safety and security:

  • Ensure staffing of Security function.

  • Provide oversight to implementation of security protocols as per CSR.

  • Facilitate inter-agency coordination for information sharing and intelligence sharing.

Ensure response internal and external reporting requirements are met:

  • Liaise with Programmes and Info Management to ensure internal and external reporting requirements are planned for

  • and reports are prepared.

  • Review and submit partnership programme reports.

  • Prepare and submit monthly management reports.

  • Ensure internal response coordination & information sharing mechanisms are functioning.

Ensure that response staff have appropriate housing, offices and information/communication systems:

  • Ensure that staff have access to appropriate office space/equipment, information/communication systems/equipment

  • and other facilities which enable them to carry out their responsibilities.

  • Ensure that all response vehicles and other equipment are well managed and maintained.

  • Where necessary, ensure that relevant staff have access to appropriate housing.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 5-7 years in leadership role in the humanitarian assistance and development sector, with a significant

  • portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Experience in serving as an organizational spokesperson to media and other external audiences.

  • Effective in written and verbal communication in English.

Preferred:

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders as well

  • as staff.

  • Ability to work in coordination with other humanitarian organizations.

  • Ability to analyse and make decisions in challenging situations in the absence of specific guidance and/or full

  • information.

  • Ability to communicate and model to staff positive behaviours which help them remain resilient and effective in dynamic and high pressure environments.

Work Environment:

  • Work hours are often in excess of 12 hours per day during difficult periods of the response.

  • Responses are often mounted in insecure or natural disaster-prone contexts, which may disrupt normal work patterns

  • and generate staff safety issues.

  • Work and housing environments may at times be well below normal standards in terms of facilities, equipment, food availability and hygiene.

Response Operations Director

*Country location to be determined based on response.

*Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

PURPOSE OF POSITION:

Response Operations Director leads the Operations team and oversees the implementation of the response activities. He/she transforms the response strategy into implemented reality, managing day-to-day sector activities and providing technical guidance to the Programmes team for design and programme quality.

KEY RESPONSIBILITIES:

Ensure program planning is informed by technical standards and operational viability:

  • Contribute to planning of sector requirements for people, funding and supplies.

  • Ensure all program designs are based on needs assessment findings (primary & secondary data) and analysis,

  • targets the most vulnerable/chronically and is operationally viable.

  • Ensure all programs refer to technical standards, consider government standards and are aligned with Strategic

  • Guidance and Do-Assure Dont Do (DADDs) for the First Phase of Emergency Responses and Sector Packages.

  • Ensure inclusion of advocacy issues and cross cutting themes are considered in design.

  • Ensure programs and projects are measured according to technical standards and Child Well-being targets.

  • Ensure Operations Plans are developed and implemented with community engagement, taking into account local capacities and utilising Do No Harm/Local Capacities for Peace (DNH/LCP).

Establish, lead, resource and staff Operations unit to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to National Office (NO) capacity building in the area of emergency response in coordination with NO

  • leadership and Human Resources (HR).

  • Determine Operations organisational structure and staffing plan with HR.

  • Monitor recruitment and deployment of Operations staff and plan for capacity development.

  • Ensure Operations staff handovers are conducted.

  • Develop Operations budget in coordination with Finance, ensuring strong alignment and coordination with

  • Programming team during budgeting and budget management process.

  • Plan for Operations transition/integration.

Conduct response operational planning to ensure effective coordination and timely delivery of response activities:

  • Plan and facilitate detailed operational plan and delegate responsibilities to carry out plan.

  • Ensure Accountability mechanisms are in place for Community and stakeholder feedback.

  • Planning process considers community requirements (i.e. timelines) and progress is monitored by Design, Monitoring & Evaluation (DME).

  • Facilitate planning between sectors to meet overall program goals.

  • Facilitate requirements planning with Support Services.

  • Ensure collaborative planning with external stakeholders such as UN Agencies, other NGOs and Government ministries where possible through coordination mechanisms.

Oversee implementation and monitoring of operations to ensure achievement of response goals and objectives and inform operational improvement:

  • Monitor results against sector plans and address identified issues.

  • Monitor expenditure reports and take corrective action with Finance and Programs.

  • Review Monitoring & Evaluation (M&E) and Accountability data with Sectors and Programs to identify and address any issues for operational improvement.

  • Review context analysis with Programs and Liaison for Operational Intent adaptation.

  • Review findings of learning events and evaluations with Programs to make operational improvements.

  • All evaluations of sector interventions are planned with DME to assess effectiveness and timeliness.

Oversee development and implementation of operations reporting systems to support timely and accurate reporting:

  • Establish and implement internal reporting system in coordination with DME.

  • Ensure Operations provide input for grant/donor and program milestone and reports to Programs.

  • Write report on quality risks and their resolution and submit to Response Director on regular basis.

  • Ensure that Operations meets reporting requirements for Clusters, Ministries and/or in-country stakeholders.

Ensure implementation of response operations according to safety standards with support from the Security function:

  • Organise security assessments for all field operations that inform a security plan.

  • Implement the recommendations of the security plan for all field operations.

  • Ensure security incident reporting protocols are complied with by operations staff.

  • Ensure Operations staff adhere to security standards for staff movement and communications.

  • Work with Security to ensure safe and effective Civil/Military relationships with armed actors.

Ensure operations meet WV minimum quality standards and support improvement, reflection, learning and innovation in sectors:

  • Ensure previous sectors learning from Global Learning Facilitator are reviewed.

  • Encourage the incorporation of sector best practice and innovation.

  • Ensure sector have a quality plan to meet quality criteria and minimum sector standards.

  • Ensure achievement of all function quality criteria is monitored and reported regularly.

  • Ensure risks limiting achievement of objective to quality criteria are reported & rapidly addressed.

  • Ensure mechanisms are established to identify, document, and share function lessons learned.

Coordinate with Support Services function for ongoing provision of funds, staff, equipment, vehicles and supplies to ensure timely implementation of operations:

  • Ensure Ops submit clear and timely budgets and funds requests to Finance.

  • Ensure Ops submit clear and timely staff plans to HR and immediately advises on changes.

  • Ensure Ops follow Finance procedures to rapidly process payments to suppliers.

  • Ensure Ops submit vehicle requirements to logistics and follow vehicles management guidelines.

  • Ensure Ops submit communications requirements to ICT and follow ICT procedures.

  • Address delays in Support Services to Response Manager for rapid resolution and waivers.

Identify, report and refer operational blockages caused by external actors to Liaison to be addressed through external advocacy:

  • Establish operation team protocols where sector and geographic leads identify and report where external actors are

  • delaying/preventing implementation.

  • Refer issues delaying implementation to Liaison to resolve through inter-agency coordination and/or government

  • relations.

  • Ensure protection issues are reported and addressed in coordination with Advocacy.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 5-7 years in leadership role in the humanitarian assistance and development sector, with a significant

  • portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Experience in program management and implementation of multi-sectoral emergency response projects.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Strong team leadership skills.

  • Emotional intelligence (self awareness, managing emotions and those of others, remaining calm/composed, dealing

  • with ambiguity and change).

  • Effective in written and verbal communication in English.

  • Academic and on-the-job training in at least one of the support services or response-sector relevant areas.

Preferred:

  • Understanding of the international humanitarian system, particularly the systems, structures and key actors.

  • Understanding of the key accountabilities that must be maintained in a response (beneficiaries, donors, peers).

  • Ability to lead operational planning processes.

  • Strong communication skills (oral and written) with ability to express ideas and concepts clearly and persuasively with

  • senior internal and external stakeholders.

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders as well

  • as staff.

  • Ability to work in coordination with other humanitarian organizations.

  • Ability to analyse and make decisions in challenging situations in the absence of specific guidance and/or full information.

  • Ability to communicate and model to staff positive behaviors which help them remain resilient and effective in

  • dynamic and high pressure environments.