World Vision International

Job Opportunities in Ghana

World Vision started working in Ghana in 1979. It currently implements 34 Area Development Programmes (ADPs) in all the 10 administrative regions in Ghana and seven major special projects. These directly benefit about two million people through health and nutrition, water and sanitation, education, food security, micro-enterprise development and Christian Commitments programmes.

World Vision Ghana wishes to invite applications from highly competent, dynamic, self-driven and results oriented candidates to fill the following vacancies in the organization.

Current Opportunities:

Accounts Payable Clerk

*For World Vision internal applicants only.

PURPOSE OF POSITION:

The Accounts Payable Clerk is responsible for reporting to the accounts payable team lead for processing invoices and verification of invoices while delivering a high level of service that meets or exceeds the Service Level Agreement on behalf of World Vision (WV) SSC- Ghana.

MAJOR RESPONSIBILITIES:

Invoice Processing:

  • Responsible for processing of supplier invoices in accordance with global standards and procedures and “Follow-the-Sun Strategy”.

  • Ensure that retentions, down payments, taxes are recorded ( if applicable).

  • Submit invoice for “by-pass” on a timely manner.

  • Ensure invoice log sheets are constantly updated to keep track of balance sheet accounts.

Communications:

  • Inform customers for rejected/deleted invoices immediately via email after processing.

  • Assist internal and external Customers in P2P AP related concerns.

Internal Control:

  • Check down payment (170 Accounts) if applicable before creating an invoice.

  • Support in the execution of internal control procedures Per FFM.

  • Assist during audit ( if required).

Others:

  • Comply with Organizational policies and procedures.

  • Prepare report.

  • Support in providing data to AP Analysts for the preparation of weekly report.

  • Perform other tasks as assigned by immediate Supervisor.

KNOWLEDGE, SKILLS & ABILITIES:

  • Bachelor´s Degree, preferably in Accounting or Finance.

  • At least one year work experience.

Preferred Skills, Knowledge and Experience:

  • Experienced in interfacing with business customers in defining procurement service requirements or procurement/accounting information.

  • Broad based experience in accounting and financial systems.

  • Ability to work in a time sensitive environment.

  • Experience in interfacing with business customers in resolving payment issues.

  • Knowledge of WV’s policy and procedure in the area of finance, systems and products.

Global Customer Relationship Mgmt. Assistant (CRM Assistant)

*Preferred position location: Accra, Ghana. Other possible locations Costa Rica, the Philippines or any other Shared Service location where WVI is registered to operate.

*3 positions available.

PURPOSE OF POSITION:

This position will be responsible for supporting Level 2 (and Level I, and any other level, if needed) and out of scope request attending internal and external clients and securing optimal services are provided. To do so she/he will monitor Service Level Agreement (SLA) performance and will follow up on internal indicators. She/he will create reports and coordinate with lead process review and changes to ensure services are provided as requested. He/she will as well support excellence in customer service. The Customer Relationship Managment (CRM) Assistant will report to the Global Business Support Desk (BSD) Lead for Shared Services Centre (SSC), working closely with him/her and the BSD team

members to achieve group and individual objectives.

The CRM Assistant will perform functions related to Master Data Management (MDM), general business support to customers, Coding, Global Expense Management System (GEMS), GS support, and any other service that is assigned to the BSD unit, plus any special project requested, regardless of the location of the customers. The CRM Assistant will show basic level expertise (technical SME) in at least two of the above mentioned functions, but must support all of them in different levels and times based on work distribution by the BSD Lead and the requirements of the customer, the day-to-day process, and the follow-the-sun model. The CRM Assistant is a cross trained, multitasking person, willing to help

the customer in any possible way. He/she, must be a hands-on basic level expert for his/her team and the internal and external customers. BSD internal Level 1 support.

Responsible for supporting all of the services with basic level of expertise (either Global Centre (GC)/Global Procurement Office (GPO), GEMS, General Customer Support, MDM (including coding), or any new service assigned to the BSD team).

To accomplish the job purpose, the person will be the responsible for complying with the Customer Service protocols and all its components.

Responsible for any other duties or projects assigned in relation with customer relationship management, or new processes transitioned to the SS. Training, Projects, and AD-hoc Duties.

MAJOR RESPONSIBILITIES:

Technical CRM Support (Level 1):

  • Responsible for supporting all of the services with basic level of expertise (either GC/GPO, GEMS, General Customer Support, MDM (including coding), or any new service assigned to the BSD team)

  • BSD internal Level 1 support—

  • Responsible for supporting external Level I, and out of scope request attending internal and external clients and securing optimal services are provided.

General Support of BSD Processes and Services:

  • Support all other BSD services (current or new) with basic (Level 2) and/or CRM Assistant level (Level 1) expertise support. That is all other services that the BSD provides to the customers, besides the process or process where basic

  • level of expertise is performed. E.g. GC/GP, GEMS, General Customer Support, MDM (included coding), or any new service assigned to the BSD team.

Operational SLA Compliance, Reporting and Metrics:

  • Comply with the operational SLA s agreed with the customer to achieve: process, team and individual performance. Achieving and/or exceeding the KPIs defined via SLA.

  • Metrics and Indicators - Ensure that customer expectations in regards to performance, meeting defined metrics/benchmarks, standards and processes are followed to provide effective customer service and meet requirements.

C-SAT (Customer Satisfaction )and NPS (Net Promoter Score):

  • Comply with the goal agreed within the SS to achieve, the process, team and individual performance on customer satisfaction and net promoter score.

Project Support and AD-hoc Duties:

  • Provide support for out of scope services - Project manage and develop solutions and recommendations for out of services like new projects assigned, new processes transitioned that require BSD service, non-recurrent customers’ requests, specific data uploads, requested by a third party, and others that may arise and not limited to the examples mentioned here.

KNOWLEDGE, SKILLS & ABILITIES:

  • Bachelor’s/College Degree or Technical or University qualification in administration, customer service, industrial engineering, operations, project management, or related field.

  • 2 years’ experience or equivalent work experience. College degree preferred.

  • Technologically savvy.

  • Good analytical thinking.

  • Good relationship building skill set, both internal and with internal customers.

  • Experience with ERPs and CRMs or related tools.

  • Experience with specific processes relevant to WV Operations and NGOs recommended.

  • Strong presentation abilities and impact while addressing the customers with service information, reports, and other relevant data.

  • Yellow belt certification desired.

  • Customer Service techniques and protocols.

  • Full command of English language (written and spoken).

  • Desirable: Spanish, French, or Portuguese (written and spoken).

Preferred Skills, Knowledge and Experience:

  • Listening skills and service orientation.

  • Decision making skills.

  • Communication skills.

  • Negotiation techniques.

  • Conflict resolution.

  • Time management and organizational skills, deadline focused with strong attention to detail and accuracy.

  • Self-directed with the ability to work independently, but also to coordinate and consult effectively as part of a team, and escalate when needed.

  • Ability to work remotely.

  • Customer Service

  • WV processes

  • P2P Process

  • Knowledge of WVI desirable

  • Policy and procedure

  • Finance knowledge

  • System knowledge

  • Product knowledge

  • Cross-cultural sensitivity

  • Data management

  • Contact centres, customer relationship management, business analytics, shared services centres, training, procurement, customer service.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 10% of the time.

Senior Director – Water, Sanitation and Hygiene (WASH)

*Position Location: Any country within Africa where WVI is registered to operate; preference given to countries where WVI is currently conducting WASH projects.

PURPOSE OF POSITION:

World Vision (WV) believes that every child deserves clean water, proper sanitation and dignified hygiene. In fact, in 2015 WV formalized this by making a bold commitment: to reach everyone, everywhere we work with clean, safe water, dignified sanitation and appropriate hygiene behavior by 2030. With teams in more than 50 countries, this year WV has made great strides towards that audacious goal: 1.6 million people reached with sanitation, 3.2 million people benefiting from programming that improved their hygiene and 4.7 million people provided with access to clean drinking water.

The Senior Director of WASH provides strategic leadership and direction for the WASH field operations to maximize the WASH contribution to child well-being, the Sustainable Development Goals and to ensure operational performance that meets the sector standards and donor expectations. This position ensures effective partnership with WV field teams, the donors and other partners. The role strengthens WV operational effectiveness and reputation, creates and strengthens strategic partnerships, networking, and innovative approaches and strengthens and mobilizes the community of practice to execute programming that demonstrates evidence of efficiency and impact, enhance global WASH reputation, influence, and thought leadership. The role will collaborate with the WVUS Director of WASH and WVI Global Sector Lead for WASH. The location of this position is continental Africa. The specific location in Africa is negotiable.

KEY RESPONSIBILITIES:

Set Strategic Priorities:

  • Ensures quality WASH programming that is equitable and sustainable.

  • Develops annual WASH Business Plans with the Regional WASH Directors, Support Offices and National teams.

  • Ensures integration of WV distinctives and ethos in WASH implementation.

  • Ensures alignment of WASH programming with global sector approaches and project models.

  • Ensures overall compliance with WVI Partnership standards and industry standards.

  • Oversees the quality and coverage of WASH programming.

  • Champions cross-sector collaboration for integration of WASH programming with other sectors.

  • Provides leadership and mentoring for WASH field teams, and supports the WASH Capacity Building Plan.

Provide Operational Accountability:

  • Ensure accountability of national and regional portfolios to deliver WASH outcomes as defined in Business Plans.

  • Ensure donor promises are met or exceeded.

  • Measure extent to which resourcing opportunities meet WASH operations needs and impact child well-being.

  • Ensure high quality technical support is provided to National Offices on the development of Technical Approach and Technical Programs to address WASH needs.

  • Ensure effective implementation of 14-Country Response Plan recommendations in WASH programming.

  • Ensure effective monitoring and evaluation of WASH programming, evidence-building for new initiatives where needed, and learning and sharing for quality improvement.

Internal and External Engagement:

  • Maintains effective and strategic relationships with Regional Office WASH Managers, WASH Sector Lead, and major WASH Support Offices to assure WASH service quality and meet donor expectations.

  • Assures quality programming and evidence of impact in WASH field operations to position WV as the NGO of choice with potential and key partners, donors and stakeholders.

  • Championing WASH campaigns and resource acquisition in the field.

  • Champion the annual/biannual WASH Forum to celebrate impact and innovation in WASH and to leverage funding opportunities with donors and partners.

  • Participates in high level international and regional meetings, forums and conferences as required.

  • Collaborates with Faith and Development actors internally and externally as we seek to integrate faith into all our programming.

Build Capacities:

  • Determines the technical capacity needs for the Field WASH teams.

  • Builds capability of the Field WASH professionals and community of practice.

  • Builds understanding of current footprint and identify opportunities for further growth and impact.

  • Promotes a culture of innovation, collaboration and continuous improvement.

  • Collaborate with WVI Partnership sector leads to ensure WASH lessons are documented and disseminated.

  • Collaborate with Partnership sector leaders on the development and implementation of Project Models.

KNOWLEDGE, SKILLS & ABILITIES:

Required:

  • Master’s degree required in international relief and development, behavior change, engineering or business, plus related professional work experience.

  • Excellent in written reporting and in verbal communication in English.

  • Strong experience and proven skills in leading a team of technical professionals.

  • Leader with minimum 10 years’ experience designing and leading WASH programming in the developing world.

  • In-depth knowledge/expertise in WASH programming including evidence based best practices.

  • Strong relational and networking skills, demonstrated ability to supervise teams, and significant experience engaging with donors and fundraisers.

Preferred:

  • Strong experience working with and managing large grant portfolios for foundations, bilateral and multilateral donors.

  • Strong experience and proven skills in working effectively across cultures to advance priorities and achieve change, in situations without direct authority.

  • Strong experience and proven skills in external engagement that contributes to change in policy and practice and builds WVs reputation as a leader in the industry.

  • Strong experience developing strategy and policy in large organization.

  • Experience in working with faith, faith actors and faith related issues in development.

  • Fluency in a relevant second language (Spanish or French) is desirable.

Global Director, Humanitarian Operations

*Position to be located within a jurisidiction (country or U.S.State) where WVI is registered to operate.

PURPOSE OF POSITION:

The Global Director of Humanitarian Operations plays a critical leadership role to ensure that the World Vision international Partnership is equipped to prepare for and respond to humanitarian emergencies and to oversee & support WV’s portfolio of major humanitarian responses, which in FY18 enabled WV to reached 14 million people with humanitarian assistance in response to 140 disasters in over 40 countries, and totaled $692 million, over a third of WV’s total ministry spend.

The role set’s WV’s disaster management standard, leads WV’s global surge capacity and capability development, matrix manages Regional Humanitarian Directors & national Emergency Response Directors and oversees $2 million of pre-positioned emergency supplies and our $7 million emergency preparedness & response fund.

BACKGROUND/CONTEXT:

  • Humanitarian crises are affecting more people and for longer. Driven by conflict, climate change and disaster over 130 million people worldwide need humanitarian assistance and protection just to survive. The number of active emergencies with an international response has doubled in a decade. Conflict related crises are increasingly protracted, with average emergency responses lasting 7 years and 60% of people receiving humanitarian assistance doing so for 5 years or more.

  • For children facing emergencies these large scale, protracted humanitarian crises means that much of their childhoods are too often scarred by violence, long term displacement and disrupted education with their psychosocial needs increasingly recognized. After years of decline global hunger is growing again. From 2015-17 the number of people experiencing crisis-level food insecurity or worse increased from 80 to 124 million.

  • Humanitarian principles are under attack and the international humanitarian system is changing. Aid work should be protected under international law, yet hospitals are bombed, aid workers targeted and civilians starved by armed groups. Despite growing humanitarian funding (from US$4 billion in 2005 to $15 billion in 2018) a huge funding gap remains, of around 40% in most emergencies. New ways of working are bringing greater effectiveness & efficiency through cash based assistance, digital innovation and more local, durable and preventive solutions.

  • Responding to the needs of vulnerable children in humanitarian emergencies has been central to World Vision’s identity and ministry since our founding. WV’s core values, mission statement, Board policy on ‘Disaster Management and Conflict Response’ and Our Promise’s strategic imperative to ‘deepen our commitment to the most vulnerable children’ all reinforce our commitment to principled humanitarian action framed by our Christian identity and child focus.

  • In FY18 World Vision reached 14 million people (incl. 10 million children) with humanitarian assistance in response to 140 disasters in over 40 countries. Disaster Management ministry totaled $692 million, over a third of WV’s total ministry spend.

KEY RESPONSIBILITIES:

  • Monitor and support new and evolving humanitarian emergencies and WV responses. Participate in emergency declarations, advising on strategy & identifying where global capacity is needed to supplement local, national and/or regional capacity.

  • Lead and manage WV’s global Humanitarian Operations (HOps) Team and matrix management to Regional Humanitarian Directors & national/local Emergency Response Directors.

  • Setting and upholding World Vision’s standards for disaster management.

  • Build and monitor WV’s Disaster Management capabilities at national, regional and global level.

  • Develop, maintain and deploy WV’s global rapid response and pre-positioning capacity: leading WV’s Global Rapid Response Team & overseeing WV’s pre-positioned emergency supplies and emergency preparedness & response fund.

  • Position World Vision as a leading humanitarian agency, overseeing WV’s relations and engagement with UN OCHA and engaging regularly with sector peers.

  • As a member of WV’s global Disaster Management executive team, contribute to the strategic direction and effective functioning of the Disaster Management team.

KNOWLEDGE, SKILLS & ABILITIES:

Required:

  • Bachelors-level degree in International Studies.

  • Leadership and senior management experience in a complex global organisation.

  • Minimum of 10 years operational and management experience in the humanitarian sector, including at field level in major emergency responses.

  • Extensive knowledge of the international humanitarian sector (including standards, systems and actors) and strong track record of relationships and external engagement in the sector.

  • Verbal and written fluency in the English language.

Preferred:

  • Master’s Degree in International Studies with focus on humanitarian action.

  • Leadership and management development studies.

  • Humanitarian studies and/or humanitarian leadership development.

  • Effective communications – written and spoken with media, public presentations etc.

  • Technical skills and experience in relevant area (e.g., programmes, logistics, security. management, humanitarian protection, accountability, technical sectors [e.g., WASH]).

  • Some proficiency in other languages (e.g., French, Spanish, Arabic, Portuguese).

  • Experience working in a range of international and cultural settings and at global capital level.

  • Management of a dispersed geographic team.

  • Financial and budget management.

  • Risk management in humanitarian settings.

Work Environment:

  • The position requires ability and willingness to travel internationally up to 40% of the time. This will include insecure areas and locations where basic services are damaged or limited as well as high level external representation in global humanitarian capitals such as Geneva and New York. Some travel may be at short notice if needed in response to humanitarian emergencies and on rare occasions may need to be prolonged for up to several weeks. A day-to-day working base could be from a WV office and/or home office environment, preferably from a well-connected international travel hub location. During home/office working times, extensive virtual/online interaction across several international time zones would be common so flexibility in daily working hours and routine is both possible and necessary.

EMERGENCY RESPONSE ROSTER

*We have consolidated World Vision's Emergency Response Roster. If you have previously applied your information has been retained and is in our database; do not reapply.

*Answer all questions on the application to be considered for the Emergency Response Roster; country location to be determined based on response.

*If you do not meet minimum eligibility requirements, we invite you to support and help through prayer and donations.

World Vision’s Emergency Response Roster is comprised of highly experienced and vetted humanitarian aid professionals available for short term, medium term, and long term emergency response assignments with World Vision.

Eligible, selected, and fully vetted applicants will be approved on the Emergency Response Roster and may be considered for future humanitarian opportunities with World Vision. If you have the required experience and would like to partner with us helping protect lives, restore dignity, and renew hope, we’d love to hear from you.

Minimum Eligibility Requirements for all Emergency Response Roster Positions:

  • 5+ years of cross cultural humanitarian emergency affairs experience outside of your home country.

  • Minimum 2 years’ experience serving successfully in fragile or unstable environments.

  • Experience directly managing staff during humanitarian emergency responses.

  • Demonstrated management of budgets in emergency response settings.

  • Grant Acquisition Management experience in your personalized expertise.

  • Strong track record in developing good working relationships with governmental institutions and multilateral agencies.

  • Willing to serve unaccompanied; most likely in a team house setting.

  • English proficiency; written and verbal.

Below are the World Vision Emergency Response Roster positions that are currently open and accepting applications. If a position matching your background and interests is not listed, we encourage you to check back often as a more appropriate roster position may be listed and accepting applications at that time.

When submitting your application to World Vision’s Emergency Response Roster, please indicate in your cover letter / application which roster position you would like to be considered for.

Director positions currently accepting applications (must have 5-7+ years’ in response leadership role):

  • Response Director

  • Operations Director

  • Programmes Director

Manager/Specialist positions currently accepting applications (must have 5+ years’ related experience):

  • Communication and Engagement Manager

  • Human Resources Manager

  • Support Services Manager

  • Finance Manager

  • Information Management Manager

  • Monitoring, Evaluation Accountability & Learning (MEAL) Manager

  • Grant Acquisition and Management Manager

  • Cash Programming Manager

  • Water, Sanitation and Hygiene (WASH) Manager

  • Health Manager

  • Mental Health and Psychosocial Support Manager

  • Nutrition Manager

  • Education Manager

  • Livelihoods Manager

  • Protection Manager

  • Child Protection Manager