World Vision International

Job Opportunities in Ghana

World Vision started working in Ghana in 1979. It currently implements 34 Area Development Programmes (ADPs) in all the 10 administrative regions in Ghana and seven major special projects. These directly benefit about two million people through health and nutrition, water and sanitation, education, food security, micro-enterprise development and Christian Commitments programmes.

World Vision Ghana wishes to invite applications from highly competent, dynamic, self-driven and results oriented candidates to fill the following vacancies in the organization.

Current Opportunities:

Global Change Management and Communications Officer

PURPOSE OF POSITION:

This role is about providing operational technical expertise in communicating important changes to everyone in the Shared Service (SS), Supply Chain Management (SCM), ProVision (PV) & their clients. This will include – equipping them with crucial, up-to-date information and advice in change initiatives. It will ensure peer officers, change lead advisor, global process directors, customers and staff are kept in the loop, and fully understand how new developments/initiatives affect their ways of working.

This role supports all the internal/external communications, related to the core business and support areas within SS, SC, and PV. This role must ensure that all information, global communications, campaigns, and projects roll out on time. This person will create and execute communications, engagement and coordinate certain events upon request. (e.g. town halls).

The post holder is expected to be able to use a variety of communication channels, and always choose the most effective ones for the task in hand. He/She will take pride in being on the pulse of emerging communication disciplines, and relish learning new skills.

Proactive and conscientious, the position holder would be quick to spot opportunities to develop platforms and content. Not only that, but it would be expected to swiftly identify potential issues or risks, and find innovative solutions.

You will collaborate with process leads and project teams in providing change management and communications technical expertise on operational SS, SC, and PV projects globally. The post holder must be able to explain complex issues in a clear, engaging way and collaborate closely with all stakeholders.

The Change Management and Communications CMC) Officer will keep close cooperation with the SS/SC/PV Customer Service area, which will support in all its efforts and training when needed and or requested.

KEY RESPONSIBILITIES:

  • Supports the SS, SC, and PV areas with timely, complete, accurate, and detailed communications through different channels and techniques to keep internal and external stakeholders informed to minimize organizational, service, and

  • compliance risks.

  • Implements measurement and monitoring approaches to ensure appropriate management information on communication risks related to service transformation & delivery.

  • Supports impacted processes within the SS, SC, and PV areas, complying with the need of the users for change management.

  • Measures effectiveness of operational change management and communications plans, make recommendations and adjustments where necessary.

  • Advocacy of customer service at the areas of SS, SC, and PV.

  • Generates and maintains advocacy at mid manager level of the respective teams and stakeholder buy-in for the implementation and sustenance of all SS, SCM & PV projects.

  • Develops clear operational communication plans for transformation projects and work with various SS, SCM & PV project teams to ensure they are delivered effectively.

  • Support impacted teams with information and detailed frameworks, to ensure they can conduct the necessary activities to minimize organizational risks.

  • Helps build tools and processes for the leaders.

  • Manages and promote realistic expectations of the organization with regard to new systems, tools and processes, e.g. capabilities, features, upgrades, etc.

  • Drives specific change tasks and deliverables, and facilitate organizational change events when required (i.e. refresher workshops. seminars, town hall).

  • Training, Projects, and AD-hoc Duties.

  • Manages and facilitates the delivery of change management and communications training and subsequent follow-up activities, including effectiveness assessment.

  • KNOWLEDGE, SKILLS & ABILITIES:

  • Bachelor’s degree in Business Administration, Journalism, Communications, Public Relations, Advertisement, Graphic/Web Design, Customer Relationship Management, Copy Writing or related field or its equivalent. Or relevant experience in

  • lieu of a formal degree or proven adoption of new skills.

  • Up to 5 years of experience.

  • Change management or communications support, ideally in a NGO environment.

  • Experience supporting the development and delivery of comprehensive, actionable change management and engagement plans/activities for change, including impact assessments, stakeholder analysis, engagement strategies, change agent

  • networks, communication plans and change adoption measurement activities.

  • Experience in large and complex organizational, working with cross-functional team comprised of members with diverse skill sets

  • Knowledge of change management methodologies.

  • Rich media experience. Good knowledge and understanding of change management and communications tools and best practices.

  • Website administration/maintenance experience.

  • Excellent writing and editing skill in English and Spanish. Other languages a plus.

  • Master’s degree a plus.

  • Experience working as part of virtual teams.

  • High level of English language proficiency (advanced level).

  • WV Change Management Approach certification or equivalent.

  • Green Belt certification a plus.

Preferred Skills, Knowledge and Experience:

  • Spanish (intermediate to advance). At least writing and reading proficiency.

  • Other languages a plus (e.g., French. Portuguese).

  • Ability in creating and implementing change management programs to drive faster adoption, higher utilization and greater proficiency of the changes that impact our teams.

  • Knowledgeable in a variety of change management resources and methodology, including presentations, implementation tools and communications.

  • Strong customer service, organizational, prioritization, risk management, communication and people-orientation skills.

  • Focus on excellence of the tools and solutions to increase the operational efficiency of the change management process.

  • Excellent organizational and written/verbal communication skills.

  • Strong communicator that is able to level up and down on topics with ease.

  • Comfortable presenting to different audiences.

  • Flexible, collaborative approach to problem solving, in which creative and quick thinking can lead to swift response.

  • Proven ability to manage multiple, time-sensitive products and competing priorities simultaneously with minimum guidance and high attention to detail.

  • Well versed in both online and offline environments.

  • Promote cross-functional collaboration.

  • Demonstrated experience change management and communications support, problem solving, customer-centric service, and continuous improvement.

  • Support organizational change ensuring the appropriate levels of change are in place.

  • Effectively demonstrates use of emotional intelligence in interactions with SS/SC/PV team and internal/external customers and stakeholders.

  • Develop a partnering/collaborative model with internal customers with the ability to work with flexibility to achieve the outcomes of SS/SC/PV. (National Office, Regional Office and Global leadership).

  • Work in virtual and non-virtual environments.

  • Project management

  • Training

  • Writing

  • Marketing

  • Strategy

Work Environment/Travel:

The position requires ability and willingness to travel domestically and internationally up to 10% of the time.

Sponsorship Systems Administrator

Purpose of the position:

To manage information in Sponsorship Systems related to RCs on health, education, livelihoods or other projects of the Cluster and ensure compliance to the standards and the partnership requirements to contribute to the well being of children and their communities.

Major Responsibilities

Data management

  • Capture on daily basis child monitoring and participation information in Singlestep system so that all registered child information is electronically stored and accessible to stakeholders.

Use systems and mechanisms to check, and verify the accuracy and completeness of the data and information received from the Volunteers and securely held in the database so that a functional Quality control assurance is existing at ADP level

Management of Sponsorship KPIs

  • Ensure proper RC management through monitoring of the sponsorship systems (RC growths, RC (Annual and Semi Annual Monitoring, Reactivations, Drops, Replacements etc.) and communications items (APR and greetingcards, ILs, SLs, sponsor Queries, gifts notification (GN), farewel letters,) for good coordination with Support offices, sponsors and the GC.

  • Timely communication of RCs deaths through the Sponsorship Death Report database for better accountability to sponsors

  • Ensure that all Support Office Queries are processed within the standards and time required

  • Ensure processing of RC photos for sending to SOs and print the ID card Scanner

Ensure that all partnership initiatives, the Audit recommendations and evaluation activities are implemented on time as required.

Reporting;

  • Generate, Analyze and regularly make reports from Singlestep concerning the management of the child sponsorship program available to different stakeholders

Data and system security;

  • Ensure the security of the sponsorship systems, privacy and transmission of system data according to the standards and procedures in coordination with the ICT and sponsorship Systems Coordinator as well as

  • Perform a back up of all sponsorship databases and electronic files so that the AP complies with World Vision IT policies and databases and sponsorship equipment are available, securely kept and maintained

  • Performing periodic maintenance and sponsorship system upgrades and perform basic IT technical functions including but not limited to Scanning drive before using it on system so that service is reliable and hard disk are virus free.

Management of RC files at the Cluster

Capacity building in Sponsorship; Participate in orientation, basic training and share updates on Singlestep processes to staff and as permitted and necessary, with community volunteers so that all are familiar with changes and with requirements that are compatible with the system.

Qualifications: Education/Knowledge/Technical Skills and Experience

The following may be acquired through a combination of formal or self-education, prior experience or on-the-job training:

  • Bachelors degree

  • Proficiency in ICT

  • Two years experience working in an environment of data capture, analysis and management

Working Environment / Conditions:

  • Work environment: ADP Based 100%

  • Travel: 5% Domestic/international travel is required.

  • On call: 15%

Director, IT Project and Portfolio Management

*Position location to be determined by home country of successful candidate in California, USA; Manila, Philippines; San Jose, Costa Rica; London, UK or Accra, Ghana where WVI is registered to operate.

PURPOSE OF POSITION:

The Director, IT Project and Portfolio Management role is responsible for the management of one or more highly complex or enterprise-wide programs and Tier 4-5 project budgets. He / She facilitates the initiation of complex technical programs to ensure the development of detailed work plans, schedules, project estimates, resource plans, and status reports for each project within a program. He / She manages the tranches of work within a program, ensuring that the program remains aligned with and is coherent in achieving its objectives. In addition to directly supervising a team of project managers, He / She is also accountable for working with business and IT leaders in order to successfully deliver on the initiatives for OurPromise2030.

The IT Director II role is responsible for managing and maintaining global IT processes and standards relevant to their area. This position manages multiple IT processes within one functional area and provides IT services to one or more regions globally.

Individuals within the IT leadership job family have responsibility for activities that contribute to planning, creating and implementing an IT vision and strategy aligned with the company’s strategic business plan. They oversee the development of corporate standards, technology architecture, technology evaluation and transfer. They manage small to large teams of people responsible for developing and delivering IT solutions for the business and customers. Each role within this job family provides technical and business leadership to their organizations as well as to the business.

IT Leaders are also responsible for analyzing trends in technology, assessing the impact of emerging technologies on the business, providing solutions to address technology and business issues, and managing financial resources while ensuring the development of high-quality technology solutions. These solutions must be developed at the best possible cost and be aligned with customer and business needs while establishing relationships with employees and key internal and external stakeholders. They are also responsible for participating and leading the development of an IT governance framework that defines the working relationships and sharing of IT components among various IT groups within the organization.

To be successful, individuals must possess a combination of business, technical and leadership skills and competencies. This requires an understanding of client’s business needs, processes and functions. They also need a solid knowledge of IT infrastructure, architecture, applications development and support, networks, and computer operations. In addition, individuals working in this job family must have excellent communication skills and the ability to influence others.

KEY RESPONSIBILITIES:

Business and IT Strategy:

  • Develops the tactical components and strategies to achieve goals.

  • Works with business partners to understand business needs.

  • Manages the development and implementation of IT initiatives to support business strategy.

Change Management:

  • Articulates change.

  • Is active and visible throughout the change process.

  • Provides frequent, communication to department/organization and clients about the change (i.e., rationale, expected outcomes, the "big” picture) and the impact of the change (individual and business).

  • Builds a coalition of sponsorship (managers, staff and clients) and manages resistance to the change.

  • Identifies and removes obstacles to change.

Governance:

  • Leads or participates in a customer advisory board to manage IT services demand.

  • Communicates client’s needs and priorities and provides feedback on pricing and investment.

Architecture:

  • Provides input to technology planning within multiple functional areas.

  • Implements solutions consistent with current and future architecture.

Process Improvements:

  • Participates in the initiation of, and manages the improvement processes that impact customer satisfaction and relationships.

  • Owns the designated processes and is accountable for ensuring that established processes are followed.

Finance:

  • Participates in the development of IT budgets.

  • Tracks and takes appropriate steps to stay within budget.

  • Provides high-quality services at optimal cost to customers.

  • Measures service performance and implements improvements

IT Technology Development:

  • Directs the development and implementation of technology solutions required to increase business efficiency and effectiveness.

Service Level Agreements (SLAs):

  • Participates and provides input to the SLA development process.

  • Ensures internal SLAs are met.

Vendor Management:

  • Provides advice and counsel to the vendor relationship decision-making and contract development processes.

  • Assists to ensure contracts are in place

  • Reviews service provider performance.

  • Identifies and confirms performance problems and notifies contract managers.

Resource Management:

  • Meets regularly with team to gather work statuses.

  • Discusses work progress and obstacles.

  • Provides advice, guidance, encouragement and constructive feedback.

  • Ensures work, information, ideas, and technology flow freely across teams.

  • Establishes measurable individual and team objectives that are aligned with business and organizational goals.

  • Documents and presents performance assessments.

  • Recognizes and rewards associates commensurate with performance.

  • Implements organizational practices for staffing, EEO, diversity, performance management, development, reward and recognition, and retention.

Workforce Planning:

  • Identifies the roles, skills and knowledge required to achieve goals.

  • Ensures staff has the resources and skills needed to support all work initiatives within multiple COCs or functions.

  • Participates in IT workforce deployment activities.

KNOWLEDGE, SKILLS & ABILITIES:

  • Bachelor’s or Master’s Degree in Computer Science, Information Systems, Business Administration, or other related field. Or equivalent work experience.

  • Requires experience in managing teams and building relationships with people at a variety of levels.

  • Strong leadership skills, and experience in managing virtual teams.

  • Typically requires 10+ years of IT and business/industry work experience, with at least 3 years of leadership experience and 5 years in managing projects.

  • Willingness and ability to travel domestically and internationally, as necessary.

  • Effective in written and verbal communication in English.

  • Other languages and advantage.

Preferred Skills, Knowledge and Experience:

  • Strong familiarity with project management software.

  • Strong familiarity with budgeting, estimating and assessing project risk.

  • Experience in developing and deploying project best practices, policies, procedures and processes.

  • PMP Certification or Prince2 Certification.

  • Experience working for a Big 5 Consulting firms with a focus on Portfolio Management and Outsourcing.

  • International Experience; managing projects in EMEA, APAC and Americas.

  • NGO experience.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally often at short notice and up to 30% of the time.

Technical Programmes Manager- Health,Nutrtion & HIV/AIDS

Health, Nutrition & HIV/AIDS Technical Programme Manager

World Vision International in Ghana is seeking a Health, Nutrition & HIV/AIDS Technical Programme Manager to be based at the National Office in Accra- Ghana.

Purpose of the position:

The Health, Nutrition & HIV/AIDS TPM is a key position in the organizational Strategy and also contributing towards the achievement of World Vision’s partnership strategy dubbed “ Our Promise 2030”. The program manager will lead efforts to update and implement the Health unit Technical Approaches and Programme. S/he will further support coordination efforts between relevant ministries and departments as well as supervise the full implementation of special grants projects including Improved Nutrition for 1st 1000 days, Neglected Tropical Diseases and the KIA green light Health project.

The Health and Nutrition Program Manager is expected to spend up to 30% of his or her time on both mainstream projects and special grants project in the field. He/she will also work with the Program Effectiveness and Resource Acquisition & Management (RAM) unit to ensure timely delivery of program reports, assessments, and resource/proposal development.

Communicate World Vision's Christian ethos and demonstrate a quality of spiritual life that is an example to others.

Major Responsibilities:

Mainstreaming/Integration:

  • Promote the incorporation of health, nutrition, and HIV&AIDS into projects & programs implemented by WV Ghana as well as creating the intentionality for linking these areas when appropriate /applicable to agriculture, food security, Education, Campaigns and WASH sectors.

  • Work with the GIK, HEA and communications departments in the planning, acquisition and deployment of medical supplies for efficient and effective programming and for the enhancement of WV Ghana’s visibility in health care delivery in the country.

  • Work closely with the sponsorship department in developing and tracking the health status of sponsored children, and again facilitate a verbal autopsy process to ensure timely and accurate reporting for child deaths.

Capacity building:

Identify training needs arising from strategic and local agenda, develop and deliver appropriate health, nutrition, HIV&AIDS relevant trainings for WV staff and partners. Capacitate Health Projects Managers and Officers on WV partnership Core Project Models (CPM), including Community Health Committees- COMM, CoH- Maternal, Newborn and Child Health, etc.

Resource Acquisition:

Work with the RAM unit to identify grantS/PNS opportunities for health and nutrition and support the preparation of winnable concept papers and proposals for their acquisition. Lead in the development of all health and nutrition concept papers through the RAM unit

Partnerships, Networking and Organizational learning:

  • Network with other NGO, Universities and Government representatives to broaden public understanding and visibility of WVGhana high quality work and capacity while seeking to learn from information available and to share approaches with other NGO staff and donor representatives.

  • Ensure that WVG is represented in all key Health forums including health coalitions, alliances and CSO bodies the office is already actively involved

Advocacy:

Facilitate local and national level advocacy to ensure achievement of the WVG Health strategic objectives in collaboration with the Advocacy Lead.

Programme Management:

  • Overall responsibility for the design/update and the implementation of Health, Nutrition Technical Program and ensuring that activities are delivered on time, on budget and in compliance with standards

  • Support the field team in the development of regular revisions to, and in compliance with, community agreements for implementation of the Health projects

  • Ensure that projects/programs adhere to WV partnership, MOH, GHS and funding agencies reporting requirements.

  • Support Health and Nutrition Project Officers, Health Grants Project Managers, Cluster program managers in annual project planning and ensuring that interventions are addressing maternal and child health needs, towards improving child well-being.

Qualifications: Education/Knowledge/Technical Skills and Experience

The following may be acquired through a combination of formal or self-education, prior experience or on-the-job training:

  • Educational level required: Masters Degree in Community/Public Health or related field with a strong health background

  • Technical Training qualifications required: Public Health

  • Experience: 5 to 10 years experience with health programs in a comparable organization with field based experience will be an added advantage

  • Other: Medical degree is an added advantage.

Other Competencies/Attributes:

  • Strong management, and capacity building skills needed

  • Good facilitation skills

  • Excellent time management skills

  • Experience in project design, implementation, monitoring, evaluation and report writing

  • Enthusiastic and self-motivating. Must have an interest in health and well-being

  • Ability to work independently and work under pressure

  • Ability to use initiative and adopt a proactive approach

  • Ability to prioritize and manage workload

  • Must be a committed Christian, able to stand above denominational diversities.

  • Attend and participate/lead in daily devotions and weekly Chapel services.

  • Perform other duties as required.

Working Environment / Conditions:

  • Work environment: Office-based with travel to the field

  • Travel: 10 -30% Domestic/international travel is required.

  • On call: 10%

Response Programmes Director

*Country location to be determined based on response.

*Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

PURPOSE OF POSITION:

The Response Programmes Director oversees/leads the Sector Programming Team, including Program Officer(s), Design Monitor Evaluation (DME), Humanitarian Accountability and Information Management. The Programme Director supports the Response Director (RD) and Operations Director (OD) in designing the response strategy and operations plan and works in close coordination with both.

The Response Programmes Director is responsible to manage grant acquisition, assessments, monitor and humanitarian accountability and liaises with Support Offices (SOs), and international donors.

Response Programmes Director is part of the Response Senior Leadership Team. Response Programmes Director will coordinate/advise with Response Director (RD)/Senior Leadership Team (SLT) go or no go for proposals.

KEY RESPONSIBILITIES:

Establish, lead, resource and staff the programmes unit to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to National Office (NO) capacity building in the area of emergency response in coordination with NO leadership and Human Resources (HR).

  • Determine Programmes organisational structure and staffing plan with HR.

  • Work with HR to recruit and deploy Programmes staff and plan for capacity development.

  • Ensure Programmes staff handovers are conducted.

  • Develop Programmes budget in coordination with Finance.

  • Support RD and Finance in developing Response Budget, ensuring strong alignment and coordination with Operations team during budgeting and budget management process.

  • Plan for Programmes Unit transition/integration with NO, where applicable.

Lead the programme planning process to ensure alignment with context, humanitarian needs, response strategy as well as operational feasibility and technical quality:

  • Support development of operational intent plan to align with funding allocations ensuring operational feasibility and

  • technical quality.

  • Support Sectors and Operations Director to draft response plan.

  • Work with Grants, Acquisition and Management (GAM) to coordinate grant acquisition.

  • Write Operational Intent inclusive of targets.

  • Prepare project RACIs (responsible, accountable, consulted, informed) for new grants.

Oversee donor liaison and advocacy is undertaken to resource operations plan to address humanitarian needs. The Response Programmes Director will ensure that the GAM team undertake the following activities:

  • Monitor and analyse donor opportunities to ensure they align with operational intent.

  • Communicate humanitarian needs identified through assessments, monitoring data and community feedback to in-country donors and Support Offices International Programmes Groups.

  • Represent World Vision with potential donors (ECHO, DFID, EU, OFDA, etc.) including bilateral, multilateral and corporate.

  • Collaborate with Advocacy to influence donor funding strategies when appropriate.

  • Liaises with SOs regarding donor priorities and opportunities for funding.

  • Support Finance in the allocation and tracking of response funding to ensure response strategic priorities are funded and effective leveraging of available funding.

  • Support mapping of all funding sources with Finance.

  • Support funding allocation process (Private Non Sponsorship & grant opportunities) in coordination with Finance, Response Director and Operations to reflect response strategic priorities, operational realities and ensure compliance with relevant funding regulations.

  • Support Finance to track donor funding allocation and commitments to ensure response strategic priorities are funded.

  • Oversee development and submission of project proposals to donors to resource operations plan.

  • Develop project proposals with Operations, Advocacy, Finance and relevant Support functions and ensure stakeholders have the opportunity to review proposals and raise issues prior to submission to donors.

  • Ensure proposals are aligned with the operational plan, sector DADDs and standards.

  • Ensure proposals are aligned with accountability standards and basic DME requirements.

  • Maintain donor and SOs communications to facilitate funding acquisition.

  • Support Finance to ensure an up-to-date funding matrix.

Ensure support for Finance to establish grant management system to guarantee fulfillment of donor requirements:

  • Support Finance to conduct grant orientation or grant start-up workshops for relevant staff.

  • Plan and manage donor reporting to ensure that all donor requirements are met.

  • Support Finance with monitoring of grants for compliance with grant requirements.

  • Oversee planning, implementation, analysis and sharing of findings from assessments and program monitoring.

The Response Programmes Director will ensure that the DME team undertake the following activities:

  • Design and implement community consultation processes to ensure understanding of World Visions role, planned interventions and provide opportunities for input and feedback into programme and project designs.

  • Design and implement Information Provision plan to ensure that accurate and reliable information about the programme is made available and shared with communities in a timely and accessible manner.

Establish and support implementation of complaint and feedback mechanisms:

  • Document, implement and monitor complaint and feedback systems to ensure timely responses to communities.

  • Consolidate and analyse community complaint information to inform Operations and response management of key issues raised by beneficiaries.

  • Coordinate Humanitarian Accountability planning and learning with other accountability focused INGOs and LNGOs.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 3-5 years in leadership role in the humanitarian assistance and development sector, with a significant portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Experience in program management and implementation of multi-sectoral emergency response projects.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Work experience as Program Officer at least for 1-3 years in a country other than the home country.

  • Strong team leadership skills.

  • Emotional Intelligence (self awareness, managing emotions and those of others, remaining calm/composed, dealing with ambiguity and change).

  • Understand Humanitarian Industry and have proven experience within a relief setting.

  • Effective in written and verbal communication in English.

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders.

Preferred:

  • Previous experience working in complex emergency/rehabilitation settings.

  • Experience coordination with INGOs and other key stakeholders-High degree of negotiation and persuasion skills.

  • Ability to work with a reasonable level of comfort in high tension and high security risk situations.

  • Ability to maintain performance expectations in diverse cultural contexts psychologically stressful environs and physical hardships.

  • Ability to facilitate the creation of cross-functional project teams and the development of national strategies.

  • Excellent time-management and prioritization.

  • Demonstrates openness and transparency.

Response Director

*Country location to be determined based on response.

*Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

PURPOSE OF POSITION:

The Response Director (RD) has primary responsibility for directing the response from strategy to implementation, inclusive of performance and oversight of all aspects of the response. She/he should develop and maintain an efficient, cohesive team, while ensuring effective coordination and relationships with the other agencies, officials, beneficiaries, donors and all areas of the Partnership.

KEY RESPONSIBILITIES:

Develop and monitor implementation of response strategy that addresses WV strategic goals to meet humanitarian needs:

  • Lead response strategy development with National Director (ND), Regional Leader (RL), Partnership Executive Team

  • (PET) and other senior stakeholders.

  • Ensure primary and secondary information on needs inform strategy formulation.

  • Ensure context analysis informs strategy development.

  • Consult with ND and RL to ensure National Office (NO) strategy and plans (including Child Wellbeing targets) are taken into account in

  • response strategy formulation.

  • Ensure strategy aligns with anticipated capacity.

  • Monitor appropriateness of strategy in addition to implementation of strategy and transition plans.

Ensure response is staffed to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to NO capacity building in the area of emergency response in coordination with NO leadership and Human Resources (HR).

  • Determine response organization structure with ND and HR.

  • Conduct high-level workforce planning with HR and mobilise surge functions as required.

  • Oversee the recruitment of the RDs direct reports.

  • Ensure defined accountabilities under the Emergency Management System (EMS) are clear for each function including Term of Reference (TOR) objectives and qualitycriteria.

  • Ensure HR works with EMS functions to identify workforce requirements.

  • Ensure HR plans for capacity building with EMS functions.

  • Ensure HR develops performance planning and review processes that include quality criteria.

  • Ensure HR establishes a staff care function and mechanisms that support staff well-being.

  • Consult ND to plan Response team transition/integration.

  • Ensure adequate internal communications mechanisms are in place to ensure policies, information and decisions are shared with staff as appropriate.

Establish and maintain effective working relationships with humanitarian actors, government representatives, World Vision stakeholders, the media and general public:

  • Represent the response in Partnership Executive Team and Partnership Coordination Team (PCT) (where activated).

  • Identify and highlight areas of conflict to Response Senior Management Team (SMT), ND, RL and Partnership

  • Executive Committee (where activated).

  • Create and maintain collaborative relations and where appropriate partnerships with government, other NGOs, UN

  • agencies, civil society, churches, bi-lateral missions and donors.

  • Participate in consortium meetings and Response related national coordination meetings.

  • Ensure World Vision is represented at relevant technical and coordination mechanisms in-country.

  • Serve as an organizational spokesperson for media interviews, advocacy initiatives and other public events.

Develop and plan response to achieve response strategy goal and objectives:

  • Provide oversight to funding allocation (i.e. Private Non-sponsorship or PNS, grants, etc) to ensure alignment with

  • strategy and humanitarian needs.

  • Ensure response programme development meets World Vision and international standards.

  • Ensure that adequate funding to address humanitarian needs is acquired.

  • Ensure Advocacy staff are empowered to integrate advocacy across sectors and to develop child-focused advocacy positions which are aligned with strategy and organisational priorities, in strong alignment with NO and Response

  • Operations teams.

  • Facilitate the signing of MOUs and contracts, with donors, Support Offices (SOs) and other relevant stakeholders.

  • Ensure appropriate waivers are in place to facilitate timely response implementation.

Implement response programme in accordance with commitments to meet international and WV standards:

  • Ensure that accessible beneficiary feedback mechanisms are established and functioning.

  • Ensure staff establish community accountability methods across all of the response program.

  • Monitor and identify risks to programme quality and coordinate resources to address them.

  • Ensure that all programmes are implemented, monitored and evaluated according to set plans and that agreements

  • with donors, SOs and other stakeholders are adhered to.

  • Ensure management meetings address quality risks, relevant monitoring data and community feedback.

  • Initiate resourcing mechanisms and ensure financial and material (in-kind) resources are managed according to WV

  • standards, donor and SO agreements.

Initiate response funding mechanisms with support of ND, RL & Regional HEA Director (RHEAD):

  • Ensure that funding is managed and accounted for in compliance with donors and Support Offices agreements and WV standards.

  • Ensure that programme and projects audits are planned and conducted as per WV audit regulations and donor government requirements.

  • Ensure that audit reports are responded to and recommendations implemented.

Ensure that response meets World Vision minimum quality standards and supports program improvement, reflection, learning and innovation:

  • Ensure previous response learnings from Global learning facilitator are reviewed in program design.

  • Encourage the incorporation of best practice and innovation in program design.

  • Ensure all functions have quality planning sessions to meet quality objectives of their TOR.

  • Ensure achievement level of all function quality objectives is monitored monthly and reported.

  • Ensure risks that prevent the achievement of quality objectives are reported and rapidly addressed.

  • Ensure mechanisms are established to identify, document, and share lessons learned with Partnership.

Oversee Security function, planning and implementation to ensure response staff and organisational safety and security:

  • Ensure staffing of Security function.

  • Provide oversight to implementation of security protocols as per CSR.

  • Facilitate inter-agency coordination for information sharing and intelligence sharing.

Ensure response internal and external reporting requirements are met:

  • Liaise with Programmes and Info Management to ensure internal and external reporting requirements are planned for

  • and reports are prepared.

  • Review and submit partnership programme reports.

  • Prepare and submit monthly management reports.

  • Ensure internal response coordination & information sharing mechanisms are functioning.

Ensure that response staff have appropriate housing, offices and information/communication systems:

  • Ensure that staff have access to appropriate office space/equipment, information/communication systems/equipment

  • and other facilities which enable them to carry out their responsibilities.

  • Ensure that all response vehicles and other equipment are well managed and maintained.

  • Where necessary, ensure that relevant staff have access to appropriate housing.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 5-7 years in leadership role in the humanitarian assistance and development sector, with a significant

  • portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Experience in serving as an organizational spokesperson to media and other external audiences.

  • Effective in written and verbal communication in English.

Preferred:

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders as well

  • as staff.

  • Ability to work in coordination with other humanitarian organizations.

  • Ability to analyse and make decisions in challenging situations in the absence of specific guidance and/or full

  • information.

  • Ability to communicate and model to staff positive behaviours which help them remain resilient and effective in dynamic and high pressure environments.

Work Environment:

  • Work hours are often in excess of 12 hours per day during difficult periods of the response.

  • Responses are often mounted in insecure or natural disaster-prone contexts, which may disrupt normal work patterns

  • and generate staff safety issues.

  • Work and housing environments may at times be well below normal standards in terms of facilities, equipment, food availability and hygiene.

Response Operations Director

*Country location to be determined based on response.

*Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

PURPOSE OF POSITION:

Response Operations Director leads the Operations team and oversees the implementation of the response activities. He/she transforms the response strategy into implemented reality, managing day-to-day sector activities and providing technical guidance to the Programmes team for design and programme quality.

KEY RESPONSIBILITIES:

Ensure program planning is informed by technical standards and operational viability:

  • Contribute to planning of sector requirements for people, funding and supplies.

  • Ensure all program designs are based on needs assessment findings (primary & secondary data) and analysis,

  • targets the most vulnerable/chronically and is operationally viable.

  • Ensure all programs refer to technical standards, consider government standards and are aligned with Strategic

  • Guidance and Do-Assure Dont Do (DADDs) for the First Phase of Emergency Responses and Sector Packages.

  • Ensure inclusion of advocacy issues and cross cutting themes are considered in design.

  • Ensure programs and projects are measured according to technical standards and Child Well-being targets.

  • Ensure Operations Plans are developed and implemented with community engagement, taking into account local capacities and utilising Do No Harm/Local Capacities for Peace (DNH/LCP).

Establish, lead, resource and staff Operations unit to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to National Office (NO) capacity building in the area of emergency response in coordination with NO

  • leadership and Human Resources (HR).

  • Determine Operations organisational structure and staffing plan with HR.

  • Monitor recruitment and deployment of Operations staff and plan for capacity development.

  • Ensure Operations staff handovers are conducted.

  • Develop Operations budget in coordination with Finance, ensuring strong alignment and coordination with

  • Programming team during budgeting and budget management process.

  • Plan for Operations transition/integration.

Conduct response operational planning to ensure effective coordination and timely delivery of response activities:

  • Plan and facilitate detailed operational plan and delegate responsibilities to carry out plan.

  • Ensure Accountability mechanisms are in place for Community and stakeholder feedback.

  • Planning process considers community requirements (i.e. timelines) and progress is monitored by Design, Monitoring & Evaluation (DME).

  • Facilitate planning between sectors to meet overall program goals.

  • Facilitate requirements planning with Support Services.

  • Ensure collaborative planning with external stakeholders such as UN Agencies, other NGOs and Government ministries where possible through coordination mechanisms.

Oversee implementation and monitoring of operations to ensure achievement of response goals and objectives and inform operational improvement:

  • Monitor results against sector plans and address identified issues.

  • Monitor expenditure reports and take corrective action with Finance and Programs.

  • Review Monitoring & Evaluation (M&E) and Accountability data with Sectors and Programs to identify and address any issues for operational improvement.

  • Review context analysis with Programs and Liaison for Operational Intent adaptation.

  • Review findings of learning events and evaluations with Programs to make operational improvements.

  • All evaluations of sector interventions are planned with DME to assess effectiveness and timeliness.

Oversee development and implementation of operations reporting systems to support timely and accurate reporting:

  • Establish and implement internal reporting system in coordination with DME.

  • Ensure Operations provide input for grant/donor and program milestone and reports to Programs.

  • Write report on quality risks and their resolution and submit to Response Director on regular basis.

  • Ensure that Operations meets reporting requirements for Clusters, Ministries and/or in-country stakeholders.

Ensure implementation of response operations according to safety standards with support from the Security function:

  • Organise security assessments for all field operations that inform a security plan.

  • Implement the recommendations of the security plan for all field operations.

  • Ensure security incident reporting protocols are complied with by operations staff.

  • Ensure Operations staff adhere to security standards for staff movement and communications.

  • Work with Security to ensure safe and effective Civil/Military relationships with armed actors.

Ensure operations meet WV minimum quality standards and support improvement, reflection, learning and innovation in sectors:

  • Ensure previous sectors learning from Global Learning Facilitator are reviewed.

  • Encourage the incorporation of sector best practice and innovation.

  • Ensure sector have a quality plan to meet quality criteria and minimum sector standards.

  • Ensure achievement of all function quality criteria is monitored and reported regularly.

  • Ensure risks limiting achievement of objective to quality criteria are reported & rapidly addressed.

  • Ensure mechanisms are established to identify, document, and share function lessons learned.

Coordinate with Support Services function for ongoing provision of funds, staff, equipment, vehicles and supplies to ensure timely implementation of operations:

  • Ensure Ops submit clear and timely budgets and funds requests to Finance.

  • Ensure Ops submit clear and timely staff plans to HR and immediately advises on changes.

  • Ensure Ops follow Finance procedures to rapidly process payments to suppliers.

  • Ensure Ops submit vehicle requirements to logistics and follow vehicles management guidelines.

  • Ensure Ops submit communications requirements to ICT and follow ICT procedures.

  • Address delays in Support Services to Response Manager for rapid resolution and waivers.

Identify, report and refer operational blockages caused by external actors to Liaison to be addressed through external advocacy:

  • Establish operation team protocols where sector and geographic leads identify and report where external actors are

  • delaying/preventing implementation.

  • Refer issues delaying implementation to Liaison to resolve through inter-agency coordination and/or government

  • relations.

  • Ensure protection issues are reported and addressed in coordination with Advocacy.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 5-7 years in leadership role in the humanitarian assistance and development sector, with a significant

  • portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Experience in program management and implementation of multi-sectoral emergency response projects.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Strong team leadership skills.

  • Emotional intelligence (self awareness, managing emotions and those of others, remaining calm/composed, dealing

  • with ambiguity and change).

  • Effective in written and verbal communication in English.

  • Academic and on-the-job training in at least one of the support services or response-sector relevant areas.

Preferred:

  • Understanding of the international humanitarian system, particularly the systems, structures and key actors.

  • Understanding of the key accountabilities that must be maintained in a response (beneficiaries, donors, peers).

  • Ability to lead operational planning processes.

  • Strong communication skills (oral and written) with ability to express ideas and concepts clearly and persuasively with

  • senior internal and external stakeholders.

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders as well

  • as staff.

  • Ability to work in coordination with other humanitarian organizations.

  • Ability to analyse and make decisions in challenging situations in the absence of specific guidance and/or full information.

  • Ability to communicate and model to staff positive behaviors which help them remain resilient and effective in

  • dynamic and high pressure environments.