World Vision International

Job Opportunities in Jordan

World Vision was officially registered in Jordan in 2008, with a history of responding to the Iraqi refugees crisis along with its local partners and sponsors. The organization started responding to the Syrian crisis in March 2013 by implementing programs in different sectors such as NFI, WASH, education, protection… etc, in both the camps and host communities benefiting Syrian refugees and vulnerable Jordanian families affected by the Syrian crisis.


  • 83,114 vulnerable Jordanians received rice distribution in partnership with Tkiyet Um Ali as a local partner
     



  • 12 Child-Friendly Spaces were established providing safe places for children to play, learn and process their experiences in host communities in Irbid, Zarqa, Mafraq and Amman, in collaboration with partners including the Jordan River Foundation, Princess Salma Centre and Princess Basma Centre (PBC).


     
  • Food & Cash Manager, WV Jordan

    PURPOSE OF POSITION:

    The purpose of the Food and Cash Manager is to oversee the management of several commodities-focused projects, including:

    • WFP Healthy Kitchens Phase 3

    • Taiwan Rice Phase 3

    • Winterization activities (WV Korea, etc.)

    • Cash-focused programme support

    • Future food assistance, cash, and winterization project management

    All with the objective to ensure high quality programme management of commodities interventions. He/she will be responsible for the overall management of the Commodities team, including set-up and implementation of the all projects.

    She/he will ensure that quality activities are created to meet beneficiary needs, monitored to capture impact, and delivered to a high quality. The post holder will also ensure that all programme interventions are highly valued by the community and acknowledged as addressing the needs of beneficiaries.

    KEY RESPONSIBILITIES:

    Programme Management:

    Team Management:

    • Supervise project staff, organize training and provide operational leadership.

    • Manage the operations of the assigned projects.

    • Prepare detailed planning and reporting of project activities.

    • Evaluate and mentor the staff.

    • Assess staff training needs.

    • Coordinate with the WV Jordan team.

    Networking:

    • Ensure coordination with all other local and international actors.

    • Coordinate and supervise local partner activities.

    • Represent WV activities regarding the project as requested, and delegate as required.

    • Network with other projects, NGOs and key agencies in the project area to prevent duplication and to enhance project quality, innovation and sustainability.

    • Attend periodic operational, staff and other meetings at district and national level, representing the organization.

    Programme Quality:

    • Create and maintain comprehensive project documentation.

    • Ensure that all project goals and activities are delivered on-time, within scope and within budget.

    • Create and enforce a commodity strategy which positions WV Jordan as an industry lead for food and cash programming.

    • Monitor/evaluate ongoing activities and report on unmet needs and gaps.

    • Perform regular monitoring site visits.

    • articipate in the evaluation of the impact of project interventions.

    • Ensure quality communications planning is in place to capture project quality and impact.

    Activities Implementation:

    • Coordinate/supervise all project activities in close collaboration with the Operations Manager and Commodities Team.

    • Conduct monthly coordination meetings with staff.

    • Evaluate and propose new activities.

    • Promoting good practices and incorporate lessons learnt in to project implementation.

    • Prepare / update activity timetable and work plan under the project.

    • Actively participate to coordination meetings as needed.

    Finance/Administration:

    • Organize administrative and financial matters related to the project activities.

    • Assess procurement needs, coordinate and supervise the correctness of WV finance/admin procedures in line with the donor and in close collaboration with Finance and Logistic/Procurement Manager.

    • Ensure that soft and hard records are kept for all procurement contracts (services, goods, works).

    • Ensure timely and supervise project payments.

    • Monitor expenditure, budgets and expenses tracking activities for the project, address under/over expenditure as necessary.

    • Coordinate for payment of regular expenses, payment schedule and installments to contractors related to the project.

    • Prepare monthly financial planning related to the project.

    Reporting:

    • Lead team to produce timely and quality written weekly and monthly reporting.

    • Prepare and/or oversee project narrative and financial reports.

    • Propose new activities according to identified needs and suggest solutions for problems encountered with activities, budget/work plan/human resources, discuss them with Jordan team and participate to the decision making process.

    Others:

    • Any other duties relating to the nature of the job as directed by the Operations Manager.

    KNOWLEDGE, SKILLS & ABILITIES:

    • 2-3 years’ experience in the sector of relief or development, education, with some expertise in logistics / procurement.

    • Experience in field work and working with communities to achieve development initiatives.

    • Experience in registering beneficiaries and commodities distribution.

    • Experience in leading project implementation, monitoring, evaluation and report writing useful.

    • Experienced in the development of community awareness campaigns and the ability to manage meetings with community leaders, spiritual leaders, government officials, NGOs and other stakeholders (ensuring gender balance in participation).

    • Good in communication, interpersonal skills and cross-cultural sensitivity.

    • Effective in written and oral communication; able to speak and write with a high standard of English and Local Language (preferable).

    • Experience working in an office environment and able to use a computer (word for windows, excel software) and email is essential.

    • Bachelor's degree in logistics or educational field such as teaching, business skills or public health or a development-related field with experience in community development.

    • Experience in cash-based programming.

    Preferred Skills, Knowledge and Experience:

    • One year exposure to secretarial work and child protection issues

    Work Environment/Travel:

    • 30% field work

    • 70% office based

    Sponsor Engagement Special Projects Leader

    *Preferred location: Asia Pacific Region. Other locations to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

    PURPOSE OF POSITION:

    World Vision is looking for a strong, energetic and inspiring project leader to take forward an innovation process aimed at improving our ability to engage sponsors globally, and connect them with 3.2 million children and their communities.

    As World Vision’s Sponsor Engagement Special Projects Leader, you will facilitate successful outcomes that improve business function. You will lead the delivery and management of innovation projects, collaborate with diverse sets of stakeholders, and continually assess and adapt work to make projects more effective – all with aim of making the World Vision sponsors’ Experience rewarding and fulfilling.

    The key responsibilities for which you will take ownership in this role are:

    • Collaborating extensively across the World Vision Partnership to influence change processes.

    • Leading the development, testing, implementation and mainstreaming of innovations to the World Vision sponsors’ experience.

    • Providing leadership and support within the Sponsorship Engagement Team and its internal and external stakeholders to continually improve sponsor’s experiences with World Vision.

    In this role, you will report to the Director, Sponsor Engagement, and work closely with the Senior Advisor of Sponsor Engagement Improvement to identify projects necessary to continuously improve the Sponsor Engagement feature set. You collaborate regularly with partner offices to draft and agree on scope, and with Senior Manager Business Systems Capabilities & Support, WVIT, Operations, Field Engagement team, and Support Offices to drive the project to completion.

    KEY RESPONSIBILITIES:

    Lead innovative continuous quality improvement of Sponsor Engagement features:

    • Facilitate development of improvement concepts with input / validation on ideas, proof of concepts and tests, working closely with SOs/NRDs to ensure target market personalisation needs are met.

    • Working with multiple marketing/experience/product/consumer facing projects, define the scope necessary to realise the global multi-year roadmap of Sponsor Engagement feature improvement roadmap defined by the Senior

    • Advisor, Sponsor Engagement Improvement. Work with the Director, Sponsor Engagement to ensure Go-To Field/Market sign-off to effectively deliver end to end.

    • Collaborate with and contribute to bilateral / multi-lateral continuous improvement development and testing plans, including orchestrating cross-functional input, and ensuring alignment with the broader stabilising of sponsorship.

    • Lead the processes and activities needed to identify, define, combine, unify, and coordinate the various processes and project management activities within the project management process groups.

    • Conduct risk management planning, identification, analysis, response planning, and controlling risk on projects.

    • Design and deliver proof of concepts, pilot winning efforts, scale out efforts to the partnership.

    • Organise, manage, and lead project teams. This may or may not include the direct management of resources, but does include the coordination of project related activities to maintain the timeline, and scope of the project.

    • Negotiate successful alternative plans as appropriate to keep the overall goals and deliverables on course.

    • Ensure systematic programme and project tracking and reporting.

    • Consult on the implementation of all Sponsor Engagement features improvements and its effective monitoring towards enabling an ongoing conversation on the reality of quality and the opportunity for improvements year on year.

    • Contribute to the ongoing definition, scope and design of the Sponsor Engagement coherent story, which enables compelling, tangible progress and impact communications to sponsors globally.

    • Incorporate the large and complex efforts resulting from the above into World Vision’s business as usual process.

    Lead and influence Partnership-wide adoption of innovation processes:

    • Manage the processes and activities of the performing organisation that determine quality policies, objectives, and responsibilities so that the project will satisfy the needs for which it was undertaken.

    • Identify all people or organisations impacted by the project, analysing stakeholder expectations and impact on the project, and developing appropriate management strategies for effectively engaging stakeholders in project decisions and execution.

    • Engage and communicate with Marketing stakeholders at World Vision Support Offices (funding offices) to provide ongoing visibility and transparency into the timeline, deliverables, dependencies and status of all efforts led by this role.

    • Represent and support Director, Sponsor Engagement where required in leadership team meetings and stakeholder engagements and communications.

    • Contribute to the development of a culture of constant improvement through the implementation innovation and coaching of team members. Be a contributing part of the broader community of innovation change leaders in the World Vision partnership.

    Direct Project Management and other responsibilities:

    • Monitor timeliness, performance and budgets of both lines of business programmes and projects, along with executive reporting for consistent accountability of key milestones and interdependencies.

    • Ensure timely and appropriate planning, collection, creation, distribution, storage, retrieval, management, control, monitoring, and the ultimate disposition of project information.

    • Manage the processes necessary to purchase or acquire products, services, or results needed from outside the project team. Processes in this area include Procurement Planning, Solicitation Planning, Solicitation, Source Selection,

    • Contract Administration, and Contract Closeout.

    • Plan, estimate, budget, finance, fund, manage, and control costs so that the project can be completed within the approved budget.

    • Ensure that the project includes all the work required, and only the work required, to complete the project successfully.

    • Manage the timely completion of the project.

    KNOWLEDGE, SKILLS & ABILITIES:

    • Master’s degree in marketing, project management, business administration or related field (or bachelor’s degree with extensive equivalent experience).

    • Minimum 10 years project management or marketing roles working with multiple projects in international organisations.

    • Demonstrated success in leading innovative process and/or product improvement in a global organisation with complex organisational structure/relationships.

    • Excellent analytical, creative, and innovative approach to solving problems. Critical thinking and capability of generating consistently accurate and useful information to inform strategic planning and decisions.

    • Proven ability to work proactively, identifying problems and need for change, and adapt plans throughout the project lifecycle.

    • Well-developed abilities in solving complex project issues.

    • Proved ability to think critically, evaluate effectively, adapt to relevant new information or changing priorities, and negotiate when faced with conflicting expectations.

    • Strong interpersonal skills, ability to work across cultures, demonstrated experience of influence of non-reporting relationships and authority.

    • Ability to effectively communicate with many different functions, cultures and levels in the organisation (orally and in writing).

    • A minimum of 5 years experience in product or customer experience development, being able to clearly net out conclusions from customer insight and define a hypothesised improvement agenda.

    • Extensive international experience in working across cultures and within complex organisational structures.

    • Experience in managing geographically distributed project team to achieve results.

    • Leading complex planning workgroups internationally.

    • Project Management.

    • Marketing.

    • Team leadership.

    • Effective in written and verbal communication in English.

    Preferred Skills, Knowledge and Experience:

    Marketing:

    • Experience in driving marketing efforts focused on acquiring new customers/donors and retaining existing customers/donors.

    • Experience in the not for profit sector.

    • Experience in running split marketing tests that drive long term strategy based on data outcomes.

    Leadership and Management:

    • Proven leadership skills.

    • Support Office marketing/supporter experience in a leadership role that needed to clearly weigh up and negotiate revenue raising/protecting opportunities versus costs/efforts.

    • Experience in managing geographically distributed project team to achieve results.

    • Well-developed abilities in solving complex project issues.

    • Ability to consult/collaborate widely, bring together diverse views, and facilitate agreement on critical issues.

    • Good facilitation, mentoring and coaching skills.

    • Ability to see the larger picture and analyse details.

    • Ability and commitment to lead and motivate a team of people from various cultural, linguistic, religious and educational backgrounds.

    • Committed to continuous learning and innovation.

    Technical Knowledge, Abilities and Skills:

    • Strong project management skills and ability to work effectively with a diverse team of IT professionals.

    • Experience and skills in change management.

    • Experience and skills in risk management.

    • Ability to work effectively in a complex environment and under pressure.

    • Ability to work effectively in a complex, global organisation.

    • Knowledge of and skills in project management tools (Microsoft Project or Smartsheets required).

    Relationship Abilities and Skills:

    • Ability and commitment to work with a broad variety of people from various cultural, linguistic, religious and educational backgrounds as well as virtual teams where members are located in multiple countries and time zones.

    • Significant experience, ability and skills to build effective communication with peers and customers, overcome resistance and influence decisions.

    • Ability to communicate clearly and present effectively to diverse groups of people in various settings and by various means (verbal and written).

    • Good facilitation skills.

    Christian Commitment:

    • Understanding of, or willingness to learn, World Vision ministry.

    • Strong Christian commitment as evidenced by life and character and acceptance of World Vision’s Christian ethos as encapsulated in the organisation’s Core Values. This will be manifested by regular participation in devotions, as well

    • as regular attendance in chapel services.

    Work Environment/Travel:

    • The position requires ability and willingness to travel domestically and internationally up to 20% of the time.

    Monitoring, Evaluation, Accountability & Learning Manager

    WORK CONTEXT / BACKGROUND:

    In keeping with changes in the conflict and commensurate shifts in humanitarian access, WV’s presence inside Syria has been evolving since 2011 and now incorporates a whole o Syria approach from multiple hubs. World Vision’s expansion has also shaped the need for effective monitoring of operations, mainstreaming and complying with humanitarian standards, assessing the impact of programs and efficient management and use of information.

    PURPOSE OF POSITION:

    World Vision Syria Response is recruiting a Monitoring, Evaluation Accountability & Learning (MEAL) Manager to provide technical leadership and support the development and improvement of cross border programs and service delivery in Syria. Under the supervision of the Head of Programmes, the MEAL Manager will lead the development and maintenance of a results based MEAL system throughout the Syria portfolio, leads the development of the accountability system and ensures the high standard of the centralized IM system for internal/external learning & reporting purposes. The position is a management position and will directly manage a small team with downstream staff present remotely. will be

    required to establish & mainstream MEAL systems for direct and partner implementation inside Coordinate all MEAL tasks & communication with internal & external entities under the leadership and guidance of the Head of Programmes – Syria Response.

    KEY RESPONSIBILITIES:

    Technical Leadership and Systems Development:

    • Ensure that Syria Response Strategy have M&E plans & measurement processes established, with clearly outlines KPI’s and methodologies aligned to the overall Syria response strategy.

    • Establish and maintain (up to date) country level macro assessments / context assessments.

    • Take leadership on the overall MEAL system and ensure synergy between the different M&E, humanitarian accountability & learning processes.

    • Ensure that the overall MEAL system is developed based on local capacity, cost-effective approaches and sustainable processes.

    Monitoring, Implementation & Reporting:

    • Ensure all approved projects have M&E, Humanitarian accountability & Information management processes that are aligned to the country level MEAL System and meets the required standards.

    • Ensure clear partnering agreements, policies and processes are in place to assess and supporting partners to comply to M&E, reporting, and core humanitarian standards.

    • Ensure WV’s frontline and technical staff are equipped with knowledge, tools and resources to support MEAL functions.

    • Ensure monitoring processes are systemized, in ways that meet donor requirements, and are cost-effective, avoids duplicative processes, and less beneficiary fatigue.

    • Ensure partner & direct implementation is monitored on a regular basis for quality standards, and humanitarian principles through schedule visits, data quality audits, spot check/verification visits against reports, and reports reviews (as per agreed schedule with donors and partners).

    • Ensure the effective functioning of the MEAL system and that the outputs of this system reach WV management and other stakeholder accurately and in a timely manner, and prompts critical thinking and influences program & strategic direction.

    • Ensure MEAL findings are presented at the program review meetings on a monthly basis, and prompt critical thinking at project management & senior management level.

    • Ensure the establishment of a Country Monitoring Dashboard that will integrate critical indicators for Syria Strategy.

    • Oversee the development, on-going modifications, strengthening and functioning of the country-level data management.

    • Help identify and design innovative practices to improve organizational efficiency and effectiveness in M&E, Humanitarian accountability, Information management and general project management.

    • Ensure all MEAL related data, reports, and records are clearly organized archived in a central location for future reference.

    Project Closeout, Evaluations, & Learning:

    • Ensure a learning cultures is established within the organization and among implementing partners in order to document learnings and best practice for ongoing and future programing.

    • Ensure all country level & thematic researches are reviewed for the methodological thoroughness, and output quality.

    • Lead and coordinate program level Evaluations on a periodic basis, (should be100% funded by grants).

    • Ensure appropriate dissemination of project and program level Evaluation findings.

    Humanitarian Accountability:

    • Ensure the humanitarian accountability system across the Turkey and Syria programs uphold and mainstream i. information sharing, ii. Consultation, iii. Participation & iv. Complaints and response of affected people.

    • All ways ensure World Vision, and Core Humanitarian principles are upheld in all aspects of the MEAL functions and general project management.

    • Ensure beneficiaries and partners have constant access to information about WV’s programs and to channels that can process complaints & feedback with confidentiality & respond appropriately within predefined standards.

    Management, Capacity Building & Coordination:

    • Ensure all M&E staff supervised by this position are guided, mentored and their capacities built in order to deliver high quality outputs.

    • Support the MEAL team members and the WV management team in prompting critical thinking.

    • Ensure that plans are in place and intentional efforts are made to establish capable and committed national staff based teams.

    • Ensure all relevant WV frontline & technical staff are assisted in strengthening their understanding of MEAL concepts & competencies as a part of the MEAL system establishment.

    • Ensure partner capacity is built to comply and produce high quality M&E products in-line with WV & donor standards & requirements.

    • Ensure management of day-to-day M&E tasks are completed with appropriate resources, proper planning and to the highest standard required.

    • Ensure the MEAL unit (staff & functions) are sufficiently funded to operate effectively.

    • Establish a surge capacity with internal (staff & funding) & external resources (consultants) deal with emergency requirements / situations.

    • Sign off on all Surveys (Impact assessment, Post implementation monitoring studies, baselines, evaluations) for sharing with within and outside the organization.

    • Ensure WV is well represented in MEAL related working groups and forums at local & national levels.

    • Support other tasks as required by Head of Programmes -Syria Response.

    KNOWLEDGE, SKILLS AND ABILITIES:

    • Master’s degree preferably in the field of social sciences, public health, nutrition, statistics or development studies.

    • Minimum of 2 years national & 3 years international (total of 5 years) experience in the field of MEAL, especially in emergency context and grant funding is critical.

    • Proven experience in establishing a fully functional MEAL system for an organization that’s supported by bilateral & multilateral international donors serving more than 100,000 beneficiaries within a period of 12 months.

    • Proven experience in leading Surveys (mix methodologies) from designing to report writing.

    • Proven experience in local staff capacity building.

    • Proven experience in establishing MEAL systems for sub grantees and local partners.

    • Proven experience in managing accountability systems.

    • Experience in coordinating MEAL functions at a national level for an INGO covering some of the following sectors / thematic areas is critical: Health, Cash, Food, WASH, shelter, Education, Child protection and livelihood’s.

    • Fluency in written and spoken English is required.

    • Fluency in the local language (Arabic) will be an advantage. (preferable)

    Preferred Skills, Knowledge and Experience:

    • Thorough knowledge in quantitative and qualitative data collection methods, and analysis is essential, Especially the use of SPSS / “R” software’s for quantitative analysis.

    • Thorough knowledge in writing technical MEAL reports is essential.

    • Thorough knowledge on Sphere, Core humanitarian standards, child rights, human rights, DNH, HAP & DAC evaluation criteria are essential.

    • Thorough knowledge on the humanitarian operations coordination, cluster operations, and major donor M&E requirements is essentials.

    • Good understanding on database management and data structures.

    • Thorough knowledge of World Vision processes such as Child-Wellbeing, Syria response M&E framework would be an advantage.

    • Minimum of 2 years national & 3 years international (total of 5 years) experience in the field of MEAL, especially in emergency context and grant funding is critical.

    • Proven experience in establishing a fully functional MEAL system for an organization that’s supported by bilateral & multilateral international donors serving more than 100,000 beneficiaries within a period of 12 months.

    • Proven experience in leading Surveys (mix methodologies) from designing to report writing.

    • Proven experience in local staff capacity building.

    • Proven experience in establishing MEAL systems for sub grantees and local partners.

    • Proven experience in managing accountability systems.

    • Experience in coordinating MEAL functions at a national level for an INGO covering some of the following sectors / thematic areas is critical : Health, Cash, Food, WASH, shelter, Education, Child protection and livelihood’s.

    • Previous working experience of remote management and monitoring.

    • Previous engagement with the Syria Crisis response in Turkey, inside Syria, Lebanon, Jordan & Iraq can be an advantage.

    Work Environment/Travel:

    • Ability to work and produce high quality outputs in an intense & dynamic working environment, with local and international staff having different working styles and different levels of competencies is essential.

    • Ability to perform well under pressure and comply with donors & partnership deadlines is essential.

    Area Manager, North West Syria

    PURPOSE OF POSITION:

    Under the supervision of the Head of Operations, the Area Manager is responsible for overseeing the implementation of WVs humanitarian operations in various Syria offices with a focus on high quality implementation of humanitarian assistance, resilience and recovery programming, quality and design, risk-sensitive operations, Security management, strategic partnerships, staff management, grants acquisition and operational security for World Visons programs. World Visions Syria Country Office is seeking an experienced Area Manager to play an integral role in the implementation of World Visions programs in Syria. S/he is an innovative leader with the capacity to oversee, direct, strategise, plan and implement a multi-sector response in Syria including in the health, WASH, shelter, protection, livelihood and food sectors, both through direct implementing modalities, and with partners.

    KEY RESPONSIBILITIES:

    Leadership:

    • Demonstrates World Vision’s core values, vision, mission and Transformational Development/Program integrated ministry model by all staff in the assigned Area.

    • Build a team of highly committed and competent staff, ensuring cooperation and coordination among relevant staff within the Area.

    • Mentor, coach and provide opportunities for the professional growth of direct reports.

    • Create a learning environment in which staff within the assigned area regularly reflect, learn from mistakes and use lessons for personal growth and to revise work plans to improve ministry impact.

    • Ensure that staff understand and follow the WV child protection policy and that awareness-raising on child protection, response and incident reporting is occurring.

    Security:

    • Closely coordinate with the Field Security Officer (FSO) to ensure that WV security policies are being adhered to.

    • Conduct daily meetings with the FSO in order to be updated with the security situation throughout respective province.

    • Decide if security issues will impact upon WV project activity and act accordingly.

    • Perform daily assessments, evaluate current procedures, coordinate with project managers and field coordinators and alter current activities as necessary.

    • Actively support the FSO in his/her role.

    • Along with the FSO, the Area Manager will act as general liaison to the local military and police, and attend security coordination meetings with other organizations.

    • A primary task is to establish and maintain a strong link with the PRT. Along with the FSO and the Security Manager in Amman develop a realistic evacuation plan which involves the PRT.

    • Supervise the activities of the Field Coordinators in conjunction with the FSO.

    Project Management (Quality Implementation):

    • Coordinate with program, finance and administration staff to ensure operational systems are in place to support field activities.

    • Ensure that the program systems and staff are working to achieve the project goals and objectives and that the project is maintaining World Vision and donor. accountability standards.

    • Ensuring appropriate structures, internal and external standards, staffing, resources and policies as well as all grant requirements are adhered to.

    • Ensure that day-to-day administrative support for the program is in place.

    • Ensure clear understanding of project assumptions by all partners to aim at effective and timely achievement of project goals, outcomes and outputs.

    • Ensure quality of implementation including appropriate structures, internal and external standards, staffing, resources and policies.

    • Ensure high standards of stewardship and accountability for all resources. Work with the Finance Officers, Administration Officer and other departments to build a strong internal control environment, ensuring compliance with WV financial policies and procedures and promoting a culture of transparency and accountability. Review and approve expenditures and contract according to assigned levels of authority.

    • Manage and monitor all funding commitments, spending against budget and financial reporting on the program.

    • Provide strategic direction and support to Project officers/ Managers and other staff under the position.

    • Manage and mitigate any risks within the Program that could have financial, HR or Legal consequences or negatively impact ministry or World Vision reputation.

    Liaison and Networking:

    • Establish and maintain liaison with local counterparts and partner agents (including steps to build open and working relationship with partners who represent the beneficiaries whom WV is serving).

    • Create an enabling environment for dialogue, information sharing, partnerships and, and cooperation between Community Based Organizations (CBO)s, Government structures and target communities when delivering project interventions.

    • Represent World Vision in the local coordination forums and liaise with Government officials and donors, UN-bodies and other partners wherever appropriate and required.

    • In conjunction with other stake holders, effectively advocate for changes standards, policies and legislations based on insights and demands from targeted communities.

    • Effectively represent Syria Country Office operations and mission when accompanying visitors, e.g. donor and/or Government representatives, journalists and other delegations to project sites.

    Coordination:

    • Conduct daily coordination meetings with the heads of departments. This can be done individually or collectively and will be held in the Area Manager office. This will be conducted remotely, as necessary.

    • Act as the point of contact for all liaisons to the relevant local governmental offices and local officials and ensure their agreement and cooperation in the completion of our program goals. Notes of each meeting will be maintained.

    • Maintain close coordination with the Head of Operations, relevant Program Officers and Project Managers. Engage in coordination meetings with the Operations and Programs, and support departments.

    • Maintain bi-weekly/monthly operational reports to the Head of Operations.

    Reporting:

    • Ensure accurate quality narrative and financial reports are submitted in a timely manner and according to donor requirements.

    • Work closely with GAM unit to ensure high quality reporting.

    • Reports directly to Operations Manager to remain accountable for the program’s success.

    Finance Management:

    • Responsible for area budget.

    • Ensure that financial policies and procedures handed down from the main office are implemented and followed.

    • Liaising with the finance department to create budgets and spending projections for the area office.

    • Signing authority for purchase requisitions as per WV Syria Response LoA.

    Monitoring and Evaluation:

    • Track the performance of the project activities and outputs against expected results and adjust implementation processes to ensure the project is progressing towards the intended outcomes.

    • Analyze the impact of program and promote learning by documentation of best-practices. Use this information to support decision-making processes.

    • Track program progress, programs’ expenditure against approved budgets, anticipate any deviations and recommend and take action on relevant and required adjustments.

    Administration:

    Closely supervise the administration assistants paying special attention to:

    • The coordination of field travel for Area staff.

    • Capacity building of the admin assistants specifically in record keeping.

    • Perform space and needs assessments on a regular basis, and requisition or construct new office space as necessary.

    • Oversee the day-today functions of offices of national and international staff members.

    • Oversee the running of the national and international team houses.

    • Create and disseminate programmatic and local office policies to all staff and ensure that such policies and procedures are followed.

    • Create and maintain detailed records as to the use of WV generators.

    • Decide on the daily timings that the generators will be used both in the office and the team house. Ensure that good maintenance of these assets are regular and of a high standard.

    Logistics:

    Closely supervise the logistics team paying special attention to:

    • The procurement process.

    • Managing the record keeping of the logistics cell.

    • Ensure that close coordination is kept with the procurement focal point in Erbil.

    • Regularly liaise with the SCM on logistic needs for the zonal offices.

    • Coordinate with SCM about special requirements for storage and transportation of sensitive project items such as seeds and medicines.

    • Negotiate all relevant contracts with local providers and communities

    • Coordinate the distribution of WV assets; especially the transportation pool.

    • Negotiate and efficiently manage vehicle rental contracts with providers in the area.

    KNOWLEDGE,SKILLS & ABILITIES:

    Required:

    • Bachelor's degree in Humanitarian Studies, Food security, Public Health, social sciences, international affairs, Program management or related field.

    • At least 5 years managing and implementing large multi-year international Projects (assessment, proposal development, report writing and evaluation, etc).

    • Significant experience managing programming in challenging security contexts.

    • Relative knowledge in Grant acquisition and management.

    • Excellent analytical/problem-solving skills and detail-orientation.

    • Excellent English communication skills (oral and written).

    • Proven organizational skills and time management.

    • Excellent computer skills, familiarity with MS Word, Lotus Notes, MS Excel and Power Point would be an added advantage.

    • Effective in written and verbal communication in English.

    • Arabic/Kurdish is preferred.

    • Experience in project management and programming knowledge in any of the following – humanitarian assistance including health and nutrition, shelter, WASH, Protection. Experience managing education and livelihoods programming also an asset.

    • Ability to work in high tension and high security risk situations and be able to adapt to rapidly changing contexts.

    • Ability to maintain performance expectations in diverse cultural contexts, psychologically stressful environments, and physical hardship conditions with limited resources.

    Preferred:

    • Good understanding of the work of major donors (UNICEF, EU, UNHCR, etc.)

    • Proven good knowledge of the Convention on Child Rights.

    • Demonstrated experience and success managing USAID/OFDA grants.

    • Master Degree in Social Sciences is a plus.

    • Knowledge of and adherence to the Red Cross and NGO Code of Conduct and capability of incorporating standards in design, implementation and evaluation of relevant projects.

    Work Environment:

    • This role involves facilitation and coordination of a large team and different projects.

    • Percentage travel TBD. Some travel to Turley may be required.

    Response Programmes Director

    *Country location to be determined based on response.

    PURPOSE OF POSITION:

    The Response Programmes Director oversees/leads the Sector Programming Team, including Program Officer(s), Design Monitor Evaluation (DME), Humanitarian Accountability and Information Management. The Programme Director supports the Response Director (RD) and Operations Director (OD) in designing the response strategy and operations plan and works in close coordination with both.

    The Response Programmes Director is responsible to manage grant acquisition, assessments, monitor and humanitarian accountability and liaises with Support Offices (SOs), and international donors.

    Response Programmes Director is part of the Response Senior Leadership Team. Response Programmes Director will coordinate/advise with Response Director (RD)/Senior Leadership Team (SLT) go or no go for proposals.

    KEY RESPONSIBILITIES:

    Establish, lead, resource and staff the programmes unit to meet response needs:

    • Lead team/individual development and provide direction and support as needed to enable effective performance.

    • Contribute to National Office (NO) capacity building in the area of emergency response in coordination with NO leadership and Human Resources (HR).

    • Determine Programmes organisational structure and staffing plan with HR.

    • Work with HR to recruit and deploy Programmes staff and plan for capacity development.

    • Ensure Programmes staff handovers are conducted.

    • Develop Programmes budget in coordination with Finance.

    • Support RD and Finance in developing Response Budget, ensuring strong alignment and coordination with Operations team during budgeting and budget management process.

    • Plan for Programmes Unit transition/integration with NO, where applicable.

    Lead the programme planning process to ensure alignment with context, humanitarian needs, response strategy as well as operational feasibility and technical quality:

    • Support development of operational intent plan to align with funding allocations ensuring operational feasibility and

    • technical quality.

    • Support Sectors and Operations Director to draft response plan.

    • Work with Grants, Acquisition and Management (GAM) to coordinate grant acquisition.

    • Write Operational Intent inclusive of targets.

    • Prepare project RACIs (responsible, accountable, consulted, informed) for new grants.

    Oversee donor liaison and advocacy is undertaken to resource operations plan to address humanitarian needs. The Response Programmes Director will ensure that the GAM team undertake the following activities:

    • Monitor and analyse donor opportunities to ensure they align with operational intent.

    • Communicate humanitarian needs identified through assessments, monitoring data and community feedback to in-country donors and Support Offices International Programmes Groups.

    • Represent World Vision with potential donors (ECHO, DFID, EU, OFDA, etc.) including bilateral, multilateral and corporate.

    • Collaborate with Advocacy to influence donor funding strategies when appropriate.

    • Liaises with SOs regarding donor priorities and opportunities for funding.

    • Support Finance in the allocation and tracking of response funding to ensure response strategic priorities are funded and effective leveraging of available funding.

    • Support mapping of all funding sources with Finance.

    • Support funding allocation process (Private Non Sponsorship & grant opportunities) in coordination with Finance, Response Director and Operations to reflect response strategic priorities, operational realities and ensure compliance with relevant funding regulations.

    • Support Finance to track donor funding allocation and commitments to ensure response strategic priorities are funded.

    • Oversee development and submission of project proposals to donors to resource operations plan.

    • Develop project proposals with Operations, Advocacy, Finance and relevant Support functions and ensure stakeholders have the opportunity to review proposals and raise issues prior to submission to donors.

    • Ensure proposals are aligned with the operational plan, sector DADDs and standards.

    • Ensure proposals are aligned with accountability standards and basic DME requirements.

    • Maintain donor and SOs communications to facilitate funding acquisition.

    • Support Finance to ensure an up-to-date funding matrix.

    Ensure support for Finance to establish grant management system to guarantee fulfillment of donor requirements:

    • Support Finance to conduct grant orientation or grant start-up workshops for relevant staff.

    • Plan and manage donor reporting to ensure that all donor requirements are met.

    • Support Finance with monitoring of grants for compliance with grant requirements.

    • Oversee planning, implementation, analysis and sharing of findings from assessments and program monitoring.

    The Response Programmes Director will ensure that the DME team undertake the following activities:

    • Design and implement community consultation processes to ensure understanding of World Visions role, planned interventions and provide opportunities for input and feedback into programme and project designs.

    • Design and implement Information Provision plan to ensure that accurate and reliable information about the programme is made available and shared with communities in a timely and accessible manner.

    Establish and support implementation of complaint and feedback mechanisms:

    • Document, implement and monitor complaint and feedback systems to ensure timely responses to communities.

    • Consolidate and analyse community complaint information to inform Operations and response management of key issues raised by beneficiaries.

    • Coordinate Humanitarian Accountability planning and learning with other accountability focused INGOs and LNGOs.

    KNOWLEDGE,SKILLS & ABILITIES:

    Required:

    • A minimum of 3-5 years in leadership role in the humanitarian assistance and development sector, with a significant portion of this in INGOs.

    • 5 years experience in humanitarian assistance work.

    • Demonstrated understanding of key humanitarian principles, standards and best practices.

    • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

    • Experience in program management and implementation of multi-sectoral emergency response projects.

    • Intensive experience in leading a multi-cultural team of professionals.

    • Experience working in a cross-cultural environment.

    • Experience working in war zones / fragile contexts.

    • Experience in engaging with governmental institutions and multilateral agencies.

    • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

    • Work experience as Program Officer at least for 1-3 years in a country other than the home country.

    • Strong team leadership skills.

    • Emotional Intelligence (self awareness, managing emotions and those of others, remaining calm/composed, dealing with ambiguity and change).

    • Understand Humanitarian Industry and have proven experience within a relief setting.

    • Effective in written and verbal communication in English.

    • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders.

    Preferred:

    • Previous experience working in complex emergency/rehabilitation settings.

    • Experience coordination with INGOs and other key stakeholders-High degree of negotiation and persuasion skills.

    • Ability to work with a reasonable level of comfort in high tension and high security risk situations.

    • Ability to maintain performance expectations in diverse cultural contexts psychologically stressful environs and physical hardships.

    • Ability to facilitate the creation of cross-functional project teams and the development of national strategies.

    • Excellent time-management and prioritization.

    • Demonstrates openness and transparency.

    Response Director

    *Country location to be determined based on response.

    PURPOSE OF POSITION:

    The Response Director (RD) has primary responsibility for directing the response from strategy to implementation, inclusive of performance and oversight of all aspects of the response. She/he should develop and maintain an efficient, cohesive team, while ensuring effective coordination and relationships with the other agencies, officials, beneficiaries, donors and all areas of the Partnership.

    KEY RESPONSIBILITIES:

    Develop and monitor implementation of response strategy that addresses WV strategic goals to meet humanitarian needs:

    • Lead response strategy development with National Director (ND), Regional Leader (RL), Partnership Executive Team

    • (PET) and other senior stakeholders.

    • Ensure primary and secondary information on needs inform strategy formulation.

    • Ensure context analysis informs strategy development.

    • Consult with ND and RL to ensure National Office (NO) strategy and plans (including Child Wellbeing targets) are taken into account in

    • response strategy formulation.

    • Ensure strategy aligns with anticipated capacity.

    • Monitor appropriateness of strategy in addition to implementation of strategy and transition plans.

    Ensure response is staffed to meet response needs:

    • Lead team/individual development and provide direction and support as needed to enable effective performance.

    • Contribute to NO capacity building in the area of emergency response in coordination with NO leadership and Human Resources (HR).

    • Determine response organization structure with ND and HR.

    • Conduct high-level workforce planning with HR and mobilise surge functions as required.

    • Oversee the recruitment of the RDs direct reports.

    • Ensure defined accountabilities under the Emergency Management System (EMS) are clear for each function including Term of Reference (TOR) objectives and qualitycriteria.

    • Ensure HR works with EMS functions to identify workforce requirements.

    • Ensure HR plans for capacity building with EMS functions.

    • Ensure HR develops performance planning and review processes that include quality criteria.

    • Ensure HR establishes a staff care function and mechanisms that support staff well-being.

    • Consult ND to plan Response team transition/integration.

    • Ensure adequate internal communications mechanisms are in place to ensure policies, information and decisions are shared with staff as appropriate.

    Establish and maintain effective working relationships with humanitarian actors, government representatives, World Vision stakeholders, the media and general public:

    • Represent the response in Partnership Executive Team and Partnership Coordination Team (PCT) (where activated).

    • Identify and highlight areas of conflict to Response Senior Management Team (SMT), ND, RL and Partnership

    • Executive Committee (where activated).

    • Create and maintain collaborative relations and where appropriate partnerships with government, other NGOs, UN

    • agencies, civil society, churches, bi-lateral missions and donors.

    • Participate in consortium meetings and Response related national coordination meetings.

    • Ensure World Vision is represented at relevant technical and coordination mechanisms in-country.

    • Serve as an organizational spokesperson for media interviews, advocacy initiatives and other public events.

    Develop and plan response to achieve response strategy goal and objectives:

    • Provide oversight to funding allocation (i.e. Private Non-sponsorship or PNS, grants, etc) to ensure alignment with

    • strategy and humanitarian needs.

    • Ensure response programme development meets World Vision and international standards.

    • Ensure that adequate funding to address humanitarian needs is acquired.

    • Ensure Advocacy staff are empowered to integrate advocacy across sectors and to develop child-focused advocacy positions which are aligned with strategy and organisational priorities, in strong alignment with NO and Response

    • Operations teams.

    • Facilitate the signing of MOUs and contracts, with donors, Support Offices (SOs) and other relevant stakeholders.

    • Ensure appropriate waivers are in place to facilitate timely response implementation.

    Implement response programme in accordance with commitments to meet international and WV standards:

    • Ensure that accessible beneficiary feedback mechanisms are established and functioning.

    • Ensure staff establish community accountability methods across all of the response program.

    • Monitor and identify risks to programme quality and coordinate resources to address them.

    • Ensure that all programmes are implemented, monitored and evaluated according to set plans and that agreements

    • with donors, SOs and other stakeholders are adhered to.

    • Ensure management meetings address quality risks, relevant monitoring data and community feedback.

    • Initiate resourcing mechanisms and ensure financial and material (in-kind) resources are managed according to WV

    • standards, donor and SO agreements.

    Initiate response funding mechanisms with support of ND, RL & Regional HEA Director (RHEAD):

    • Ensure that funding is managed and accounted for in compliance with donors and Support Offices agreements and WV standards.

    • Ensure that programme and projects audits are planned and conducted as per WV audit regulations and donor government requirements.

    • Ensure that audit reports are responded to and recommendations implemented.

    Ensure that response meets World Vision minimum quality standards and supports program improvement, reflection, learning and innovation:

    • Ensure previous response learnings from Global learning facilitator are reviewed in program design.

    • Encourage the incorporation of best practice and innovation in program design.

    • Ensure all functions have quality planning sessions to meet quality objectives of their TOR.

    • Ensure achievement level of all function quality objectives is monitored monthly and reported.

    • Ensure risks that prevent the achievement of quality objectives are reported and rapidly addressed.

    • Ensure mechanisms are established to identify, document, and share lessons learned with Partnership.

    Oversee Security function, planning and implementation to ensure response staff and organisational safety and security:

    • Ensure staffing of Security function.

    • Provide oversight to implementation of security protocols as per CSR.

    • Facilitate inter-agency coordination for information sharing and intelligence sharing.

    Ensure response internal and external reporting requirements are met:

    • Liaise with Programmes and Info Management to ensure internal and external reporting requirements are planned for

    • and reports are prepared.

    • Review and submit partnership programme reports.

    • Prepare and submit monthly management reports.

    • Ensure internal response coordination & information sharing mechanisms are functioning.

    Ensure that response staff have appropriate housing, offices and information/communication systems:

    • Ensure that staff have access to appropriate office space/equipment, information/communication systems/equipment

    • and other facilities which enable them to carry out their responsibilities.

    • Ensure that all response vehicles and other equipment are well managed and maintained.

    • Where necessary, ensure that relevant staff have access to appropriate housing.

    KNOWLEDGE,SKILLS & ABILITIES:

    Required:

    • A minimum of 5-7 years in leadership role in the humanitarian assistance and development sector, with a significant

    • portion of this in INGOs.

    • 5 years experience in humanitarian assistance work.

    • Demonstrated understanding of key humanitarian principles, standards and best practices.

    • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

    • Intensive experience in leading a multi-cultural team of professionals.

    • Experience working in a cross-cultural environment.

    • Experience working in war zones / fragile contexts.

    • Experience in engaging with governmental institutions and multilateral agencies.

    • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

    • Experience in serving as an organizational spokesperson to media and other external audiences.

    • Effective in written and verbal communication in English.

    Preferred:

    • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders as well

    • as staff.

    • Ability to work in coordination with other humanitarian organizations.

    • Ability to analyse and make decisions in challenging situations in the absence of specific guidance and/or full

    • information.

    • Ability to communicate and model to staff positive behaviours which help them remain resilient and effective in dynamic and high pressure environments.

    Work Environment:

    • Work hours are often in excess of 12 hours per day during difficult periods of the response.

    • Responses are often mounted in insecure or natural disaster-prone contexts, which may disrupt normal work patterns

    • and generate staff safety issues.

    • Work and housing environments may at times be well below normal standards in terms of facilities, equipment, food availability and hygiene.

    Response Operations Director

    *Country location to be determined based on response.

    PURPOSE OF POSITION:

    Response Operations Director leads the Operations team and oversees the implementation of the response activities. He/she transforms the response strategy into implemented reality, managing day-to-day sector activities and providing technical guidance to the Programmes team for design and programme quality.

    KEY RESPONSIBILITIES:

    Ensure program planning is informed by technical standards and operational viability:

    • Contribute to planning of sector requirements for people, funding and supplies.

    • Ensure all program designs are based on needs assessment findings (primary & secondary data) and analysis,

    • targets the most vulnerable/chronically and is operationally viable.

    • Ensure all programs refer to technical standards, consider government standards and are aligned with Strategic

    • Guidance and Do-Assure Dont Do (DADDs) for the First Phase of Emergency Responses and Sector Packages.

    • Ensure inclusion of advocacy issues and cross cutting themes are considered in design.

    • Ensure programs and projects are measured according to technical standards and Child Well-being targets.

    • Ensure Operations Plans are developed and implemented with community engagement, taking into account local capacities and utilising Do No Harm/Local Capacities for Peace (DNH/LCP).

    Establish, lead, resource and staff Operations unit to meet response needs:

    • Lead team/individual development and provide direction and support as needed to enable effective performance.

    • Contribute to National Office (NO) capacity building in the area of emergency response in coordination with NO

    • leadership and Human Resources (HR).

    • Determine Operations organisational structure and staffing plan with HR.

    • Monitor recruitment and deployment of Operations staff and plan for capacity development.

    • Ensure Operations staff handovers are conducted.

    • Develop Operations budget in coordination with Finance, ensuring strong alignment and coordination with

    • Programming team during budgeting and budget management process.

    • Plan for Operations transition/integration.

    Conduct response operational planning to ensure effective coordination and timely delivery of response activities:

    • Plan and facilitate detailed operational plan and delegate responsibilities to carry out plan.

    • Ensure Accountability mechanisms are in place for Community and stakeholder feedback.

    • Planning process considers community requirements (i.e. timelines) and progress is monitored by Design, Monitoring & Evaluation (DME).

    • Facilitate planning between sectors to meet overall program goals.

    • Facilitate requirements planning with Support Services.

    • Ensure collaborative planning with external stakeholders such as UN Agencies, other NGOs and Government ministries where possible through coordination mechanisms.

    Oversee implementation and monitoring of operations to ensure achievement of response goals and objectives and inform operational improvement:

    • Monitor results against sector plans and address identified issues.

    • Monitor expenditure reports and take corrective action with Finance and Programs.

    • Review Monitoring & Evaluation (M&E) and Accountability data with Sectors and Programs to identify and address any issues for operational improvement.

    • Review context analysis with Programs and Liaison for Operational Intent adaptation.

    • Review findings of learning events and evaluations with Programs to make operational improvements.

    • All evaluations of sector interventions are planned with DME to assess effectiveness and timeliness.

    Oversee development and implementation of operations reporting systems to support timely and accurate reporting:

    • Establish and implement internal reporting system in coordination with DME.

    • Ensure Operations provide input for grant/donor and program milestone and reports to Programs.

    • Write report on quality risks and their resolution and submit to Response Director on regular basis.

    • Ensure that Operations meets reporting requirements for Clusters, Ministries and/or in-country stakeholders.

    Ensure implementation of response operations according to safety standards with support from the Security function:

    • Organise security assessments for all field operations that inform a security plan.

    • Implement the recommendations of the security plan for all field operations.

    • Ensure security incident reporting protocols are complied with by operations staff.

    • Ensure Operations staff adhere to security standards for staff movement and communications.

    • Work with Security to ensure safe and effective Civil/Military relationships with armed actors.

    Ensure operations meet WV minimum quality standards and support improvement, reflection, learning and innovation in sectors:

    • Ensure previous sectors learning from Global Learning Facilitator are reviewed.

    • Encourage the incorporation of sector best practice and innovation.

    • Ensure sector have a quality plan to meet quality criteria and minimum sector standards.

    • Ensure achievement of all function quality criteria is monitored and reported regularly.

    • Ensure risks limiting achievement of objective to quality criteria are reported & rapidly addressed.

    • Ensure mechanisms are established to identify, document, and share function lessons learned.

    Coordinate with Support Services function for ongoing provision of funds, staff, equipment, vehicles and supplies to ensure timely implementation of operations:

    • Ensure Ops submit clear and timely budgets and funds requests to Finance.

    • Ensure Ops submit clear and timely staff plans to HR and immediately advises on changes.

    • Ensure Ops follow Finance procedures to rapidly process payments to suppliers.

    • Ensure Ops submit vehicle requirements to logistics and follow vehicles management guidelines.

    • Ensure Ops submit communications requirements to ICT and follow ICT procedures.

    • Address delays in Support Services to Response Manager for rapid resolution and waivers.

    Identify, report and refer operational blockages caused by external actors to Liaison to be addressed through external advocacy:

    • Establish operation team protocols where sector and geographic leads identify and report where external actors are

    • delaying/preventing implementation.

    • Refer issues delaying implementation to Liaison to resolve through inter-agency coordination and/or government

    • relations.

    • Ensure protection issues are reported and addressed in coordination with Advocacy.

    KNOWLEDGE,SKILLS & ABILITIES:

    Required:

    • A minimum of 5-7 years in leadership role in the humanitarian assistance and development sector, with a significant

    • portion of this in INGOs.

    • 5 years experience in humanitarian assistance work.

    • Demonstrated understanding of key humanitarian principles, standards and best practices.

    • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

    • Experience in program management and implementation of multi-sectoral emergency response projects.

    • Intensive experience in leading a multi-cultural team of professionals.

    • Experience working in a cross-cultural environment.

    • Experience working in war zones / fragile contexts.

    • Experience in engaging with governmental institutions and multilateral agencies.

    • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

    • Strong team leadership skills.

    • Emotional intelligence (self awareness, managing emotions and those of others, remaining calm/composed, dealing

    • with ambiguity and change).

    • Effective in written and verbal communication in English.

    • Academic and on-the-job training in at least one of the support services or response-sector relevant areas.

    Preferred:

    • Understanding of the international humanitarian system, particularly the systems, structures and key actors.

    • Understanding of the key accountabilities that must be maintained in a response (beneficiaries, donors, peers).

    • Ability to lead operational planning processes.

    • Strong communication skills (oral and written) with ability to express ideas and concepts clearly and persuasively with

    • senior internal and external stakeholders.

    • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders as well

    • as staff.

    • Ability to work in coordination with other humanitarian organizations.

    • Ability to analyse and make decisions in challenging situations in the absence of specific guidance and/or full information.

    • Ability to communicate and model to staff positive behaviors which help them remain resilient and effective in

    • dynamic and high pressure environments.