World Vision International

Job Opportunities in Laos

Since 2004, World Vision has been implementing multi-sector development programs called Area Development Programs (ADPs). These ADPs are district level partnerships with the Government of Laos, targeting villages in districts where children are suffering from the impacts of poverty.

In FY17 World Vision Laos has around 170 staff and operates ADPs in 17 districts spread over five provinces. These programs target 10-15 of the poorest villages per district depending on the program focus agreed with the government.

These ADPs are funded through World Vision offices in other countries including Australia, Korea, Hong Kong, Japan, Canada and Taiwan. Examples of ADP activities include support the improvement of education program through teacher training and improvement of education facilities; support the local farmers with improved farming and animal raising technique; behavior change programs focus in sanitation and access to clean water; ensure children and mother have access health services and well nourished. All programs are designed to ensure the improvement of child well being in the target areas.

World Vision also has other important programs focused on specific threats or hazards to the well being of Lao children, such as combating trafficking of children, disaster and emergency preparedness and relief.
The focus of all World Vision programs is improving child well being carried out through participatory partnerships with children, caregivers, communities, government, donor, and other organizations.

Current Opportunities

VisionFund International, Investigations Director

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI/VF is registered to operate.


The VisionFund International (VFI) Investigations Director (ID) will implement a Global investigation strategy, an annual fraud risk assessment, and lead and direct investigations across the VFI network.

The ID will plan, organize, and manage, as required, all investigations of alleged and actual fraud (i.e. misappropriation, embezzlement, corruption, severe misconduct, mismanagement, misuse of resources, or abuse of authority) through careful collaboration with key stakeholders such as GC and Regional Legal Counsels, People & Culture (HR), Regional Management and the VFI Senior Leadership Team (SLT), on a need to know and do basis.

This position works to mitigate risks to the successful implementation of VFI’s 2030 Strategy through careful analysis of ongoing trends in fraud and corruption, and proactive assessment of VFI policies and procedures that combat these issues.

The incumbent will provide technical support, oversight and direction of investigations of fraud against VFI while sharing results with key stakeholders, including Senior Management Teams, and will ensure the growth and development of staff under his or her direction.


Investigations and Communication:

  • Oversee and/or conduct fraud investigations in accordance with ACFE and internal policy standards.

  • Prepare and present timely, factual, and complete reports on fraud allegations and trends as well as pending and completed investigations and follow up actions to the Global Director Internal Audit.

  • Ensure that all reported fraud allegations are shared with GC Legal, entered into the Integrity Protection Hotline (IPH) or Integrated Incident Management (IIM) system, and investigated according to the VFI Operations Policy.

  • Provide in-depth analysis on key fraud statistics, recurring trends, emerging risks, and other elements that will allow proactive mitigation of future fraud risks to VFI.

  • Where appropriate and necessary, this position will identify, engage and manage internal and external experts and ensure that investigation services are rendered in accordance with the Association of Certified Fraud Examiners (ACFE) Standards, WVI’s Ant-corruption Policy and WV Investigation protocols.

  • Maintain regular liaison with the WV Director of Global Investigations to provide updates on VFI investigations status.

Policy Development and Strategic Vision:

  • Develops global investigation strategy and fraud risk assessment dashboard to assist in the timely deterrence, detection, prevention, investigation and reporting of fraud, aligned to the WV GIU approach.

  • Leads and continues to build the capacity of VFI Investigations by establishing a credible system for ensuring independent and objective investigations of fraud allegations across the VFI Network.

  • Enforces investigations protocols and procedures, including policies, timelines, roles and responsibilities for initiating and conducting investigations of alleged fraud while forwarding allegations of misconduct, mismanagement, waste of resources and abuse of authority to business owners with respect to the principles of confidentiality, objectivity, and impartiality.

  • Responsible for providing and supporting ongoing fraud detection and awareness training to VFI entities to combat fraud and capitalize on lessons learned.

Staff Development and Training:

  • Establish succession and career advancement plans, including Christian commitment and spiritual development for direct reports and ensure that the same is done for their direct reports; guarantee that all staff in the reporting line obtains at least the annual minimum amount of continuing professional education (CPE) credits to maintain their professional certification(s).

  • Ensure that an effective training and capacity development strategy exists for all VFI Investigation staff (including Internal Audit staff in MFIs, who will be conducting the majority of investigations) through effective capacity building and training programs that address soft and leadership skills and technical competencies.

  • Ensure work-life balance is achieved through appropriate allocation of workload for investigations staff and having a sound analysis of productivity.


  • Bachelor's degree in accounting, finance, criminal justice, or related field or law degree.

  • Must be a Certified Fraud Examiner (CFE) and ideally also have either a Certified Information System Auditor (CISA) Certified Public Accountant (CPA) or Chartered Accountant (CA) or Certified Internal Auditor certification.

  • Willing and able to travel up to 50% of the time.

  • Excellent interpersonal and communication skills.

  • Efficient in computer skills and data mining tools and digital technology.

  • Critical thinking and analytical skills.

  • Ability to work under a high level of stress and pressure.

  • 10-15 years relevant experience.

  • At least 5 years working in an internal or external investigation function for a global organization.

  • Experience managing staff on multiple projects and providing direction to team members.

  • Cross cultural experience working in sensitive and challenging environments and ones that may not embrace the need for change, and leading a virtual and cross cultural team.

  • Demonstrated ability to teach and train in both formal and informal processes.

  • CFE (Certified Fraud Examiner).

  • Fluency in English is essential. French or Spanish would also be advantageous.

Preferred Skills, Knowledge and Experience:

  • Excellent verbal and written communication skills.

  • Solid interpersonal skills, including listening and relationship building.

  • Data mining and analytics, including financial analysis.

  • Proficient Word, PowerPoint, Excel and Access skills.

  • Proven record of leading and advising around fraud investigations in a corporate environment.

  • Proven experience in developing and advising on policies focused on risk.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 50% of the time.

AHAN Project Officer



World Vision (WV) has been awarded a multi-million EUR grant from the European Union (EU) to lead a consortium of partners to implement their Accelerating Health Agriculture and Nutrition (AHAN) project under pillar three of the EU’s Partnership for Improved Nutrition in Lao People’s Democratic Republic (PDR). Consortium partners include World Vision Australia (lead) with 4 implementing partners: World Vision Laos, Agronomes et Vétérinaires Sans Frontière (AVSF), Green Community Development Association (GCDA) and the Burnet Institute.

The AHAN project has the overall objective of creating supportive conditions for enhanced household (HH) nutrition through the following specific objectives:

1) Improved access to and availability of sufficient and/or diverse foods year round; 2) Improved dietary and care practices among Women of Reproductive Age and children under 5; 3) Reduced incidence of selected Water, Sanitation and Hygiene (coordination) related diseases/illnesses linked to under nutrition; 4) Improved gender equitable relations at the HH level, particularly in decision-making and distribution of workload; and 5) Strengthened multi-sector coordination and support for nutrition. The project will be implemented across three provinces and 12 districts of Lao PDR.

The Project Officer will work closely with the District Coordinator to facilitate and maintain strong government and community relationships in their assigned district. They will facilitate participation, ownership and empowerment of community processes, and represent World Vision as an organization that walks alongside children, families and communities in a journey of transformational development.

Key activities the Project Officer will be responsible for include

  • Facilitate Community Change Workshops/meetings for Gender and Nutrition, in partnership with LWU

  • Establish and support village level Nutrition Groups

  • Facilitate trainings and support LWU and VHV on community sexual and reproductive health and identification, management and referral of childhood illnesses and malnutrition.

  • Coordinate with Government Health staff to support quarterly Village Health Outreach services

  • Support CLTS and WASH campaigns at village level

  • Establish and support Village Savings Groups

  • Train HH on gender and nutrition-sensitive financial literacy and management

  • Identify and distribute women’s labour saving technologies

  • Support Agricultural Activities implemented by AVSF

  • Monitoring of activities and collection of data

  • Support other project activities and needs as required/requested

Major Responsibilities

A. Building relationships within communities

1. Build close relationships and actively learn within partner communities, through home visits, staying overnight with host families, community events, etc.

2. Build good relationships that communicate World Vision’s mission, values and identity to all appropriate stakeholders, including community groups, local authorities and other NGOs.

3. Manage proactive and responsive relationship with Project Partners, Government stakeholders, and other partners in the field.

B. Building capacities

1. Plan and implement all aspects of project activities in target district, ensuring that all Partners meet their obligations under the project, and meet WV and EU compliance standards

2. Develop clear work plans and ensure quality and timeliness of all program interventions. Develop yearly district work plan and budget, in keeping with the project proposal and activity plans

3. Facilitate formation and ongoing capacity building of communities for holistic sustainable development, ensuring ownership of outcomes by communities.

4. Train partner community groups on appropriate skills and self-assessment methods to build their capacity for management of local initiatives.

C. Learning within community

1. Facilitate community (including children and the marginalized) to participate in the gathering of, reflection upon and learning from local information.

2. Participate in and support the implementation of project measurement and program/project evaluation and facilitate community learning from results.

3. Promote communities to share and learn from their own experiences as part of confidence and capacity building.

4. Consistently look for more effective and efficient implementation methods and opportunities to increase impact.

D. Planning and implementation with community

1. Actively support the Operations Team Lead and District Coordinator in assessment and work plan design processesand collaborate with community nd partners in project planning, implementation, monitoring and reporting processes relevant to assigned area.

2. Ensure that gender analysis and child protection are mainstreamed within WV initiatives in their assigned communities.

3. Raise awareness and facilitate critical analysis of community issues and opportunities.

5. Mobilize local resources, community planning, participation and ownership for development initiatives.

E. Monitoring, Evaluation, Reporting and Communication

1. Establish and maintain effective project reporting, monitoring, evaluation, and communication systems.

2. Submit timely, accurate data, ensuring quality data collection and analysis.

3. Prepare and submit all reporting requirements ensuring they are on time and meet minimum standards. Ensure any problems or challenges are effectively communicated so that delays can be overcome and the project goals achieved.

Degree, Knowledge, Skills and Abilities

  • At least diploma qualification, bachelor preferred

  • At least 3-5 years’ experience in working with the rural community on Nutrition, Health, Gender or WASH activities

  • 3-5 years’ experience on community mobilization, with demonstrable skills resulting in community behavior change

  • Must understand and agree with WV’s vision, mission and Core Values

  • Fluent in local ethnic language and Lao (dependent on target District)

  • Must be willing to work and stay overnight at the target village areas

  • Must be willing to work within a team

  • Must be willing to learn new things

  • Must know how to drive and have a license to drive motorcycle

  • Expected to travel 80% of the time in the target village areas

Interested candidates are invited to submit a COVER LETTERand CV to the address below. Please indicate the POSITION TITLE. Deadline for application is 15 December 2019position will close early if a suitable candidate is found.

Mail: People and Culture Department

P.O. Box 312 Vientiane 01005

Email: [email protected]


Technical Project Coordinator - Unlock Literacy and WASH



World Vision International – LAO country strategy FY2019-2021focuses on key ministry priorities for child well-being namely Nutrition, Education. The Technical Specials and Provincial TP manager aim to ensure that technical support is brought closer to the field operations implementing programmes.

Technical Programmes are national or sub-regional level programmes implemented by World Vision in multiple geographic locations within a country. TPs are comprised of evidence-based practices and models previously identified, defined and prioritised through a strategic process and documented in a Technical Program (TP). TPs are designed to ensure National Offices (NOs) achieve World Vision’s mission, and the NO strategy, which includes the highest impact for the well-being of children, in accordance with relevant TP and NO strategic objectives and integration of relevant supporting approaches (SA).

The Technical Project Coordinator (TPC) is responsible for the implementation of the Technical Programme Models. H/She will be working with Provincial TP Manager to establish and maintain the programme quality. This person will be representing WVI-LAO to technical networks at district level and engaging in advocacy relevant to TP objectives, using credible M&E and evidence from TP implementation, and providing capacity building of TDF and partners.

Key Objectives of Job: The position is accountable for the following:

  1. Plan and implement the technical project model log-frame and LEAP budget following the TP quality standards and requirements.

  2. Provide technical capacity building and coaching/mentoring to project partners and relevant stakeholders.

  3. Represent of WVI-L in advocacy and external engagement as leading organization technical programs at district level.

Major Responsibilities of Job:

  1. Technical Project Model Adaptation & Implementation

  • Work with Provincial Team and Project Partners to adapt the technical project implementation to community context.

  • Implement the technical project log-frame within the agreed design and budget.

  • Develop, review and update annual, semi-annual and monthly budget and detail implementation plan.

  • Work with CE Coordinator and TDF to identify and mitigate risks/issues to ensure quality implementation of technical project models.

  • Work with TDF to organize training and ongoing coaching/mentoring on technical project model/curriculum to project partners.

Lead reflection and learning of technical project models implementation for ongoing feedback and improvement.Coordinate and participate in WVI-L technical program/project learning networks to share experiences and lessons learnt with the evidence.

  1. Monitoring, Evaluation and Reporting

  • Work with DME team and TDF team to develop a monitoring plan; conduct spot-checks, reflect the project models implementation and carrying out the plan.

  • Organize TP baseline

  • Use standardized TP monitoring tool and its appropriate assurance.

  • Analyse and disaggregate data in order to track the progresses on working with MVC.

  • Train and engage project partners and key stakeholders in project monitoring and learning.

  • Track technical project model spending and variance explanation against budget plan.

  • Provide monthly, semi and annual progresses report to Provincial TP manager, Technical Specialist and CE Coordinator.

  • Prepare and compile project model data for child well-being report.

Prepare documentation of relevant technical project model as requested.

  1. Advocacy and External Representation

  • Represent WVI-L at District/village levels to promote technical model and strengthen collaborative relationship.

  • Implement TP’s advocacy components to influence local policy implementers/decision makers at district and/or village levels through use of the evidence-based.

  • Participate in implementing TP Advocacy components at provincial/District level

  1. Team Work and Integration

  • Actively participate as a member in learning, training and spiritual nurture.

  • Orient/train TDF’s on technical project model.

Share plan and integrate/synergize technical project activities.


  • Bachelors degree (Masters preferred) Education.

  • At least 2 years of experience working with education programming (eg. literacy, early childhood education, teacher training, etc.).

  • Experience with M&E for education programming (learning outcomes as well as tracking process indicators).

  • Experience dealing with Provincial and District-level government, especially the MoES offices.

  • Experience with organizing trainings, providing coaching and mentoring.

  • Certification in 1-2 core competency areas.

  • Understanding of the Education Sector in Laos policies, challenges, issues, reform agenda, MoES Action Plan/s, etc.

  • Understanding of School WASH.

  • Particular understanding of issues around literacy and learning outcomes in Laos.

  • For the EdLS sector this includes becoming certified as a “Master Trainer” in 1-2 of the EdLS subject areas.

  • List of competencies

  • M&E: Support literacy assessments

  • Literacy: Lead programming for literacy

  • Literacy: Provide teacher education and support .

  • Literacy: Community Action parents

  • Literacy: Community Action community literacy volunteers .

  • Literacy: Support the development of teaching & learning materials (TLM)

  • School WASH.


  • Willingness to learn and be pro-active about personal professional development

  • Good organizational and coordinating skills

  • Ability to pro-actively influence, network, and collaborate with local level government and NGOs

  • Good communication skills in Lao and English (written and verbal)

  • Ability to demonstrate problem solving, interpersonal and communication skills (including facilitation)

  • Thorough knowledge and ability of MS Office

  • Ability to demonstrate project management and foster a collaborative, team oriented atmosphere

  • Integrity, honesty, and accountability to both the team and the community

Work Environment: Willingness to stay in the communities.

Interested candidates are invited to submit a COVER LETTER and CV to the address below. Please indicate the POSITION TITLE. Deadline for application is 15 December 2019and the position will close early if a suitable candidate is found.

Women are strongly encouraged to apply.

Mail: People and Culture Department

P.O. Box 312 Vientiane 01005

Email: [email protected]


Regional Operations Director, VisionFund LAC

*Position location to be determined by home country of successful candidate in jurisdiction (US state or country) where WVI/VF is registered to operate.

Context of Position:

World Vision (WV) operates a number of different ministries to empower the poor in nearly 100 countries worldwide, and VisionFund International (VFI) is a subsidiary of WV responsible for running the network of microfinance institutions (MFIs). Microfinance is one of the ministries supporting economic development. It gives the ability to families who would otherwise not have access to financial services, loans to start businesses which in turn generate income to provide for their children’s education and family well being. Micro finance lending to the entrepreneurial poor is performed through over 30 Microfinance Institutions (MFI’s) globally and the VF network has outstanding loans of nearly $500m to over 1,000,000 clients impacting around 4 million children annually. At the heart of VFI’s work is ensuring that children are impacted positively and sustainably through microfinance.


VisionFund is seeking a Regional Operations Director (“ROD”) to support and manage the execution of VisionFund’s strategy in the region. The Regional Head is responsible for ensuring the delivery of the ‘double bottom line’ of financial and social performance / impact in the region and delegates certain aspects to the Regional Operations Director who is more directly involved in supporting individual MFIs with achieving their financial and social impact targets.


Building Capacity in the MFI:

  • Supervise MFI CEOs under the Regional Operations Directors remit and manage performance expectations in support to local MFI and global VFI priorities, ensuring balanced achievement of MFI double bottom lines of social and financial performance.

  • Lead the delivery of business plans of individual MFIs. This includes monitoring, analysis, problem identification and recommendations that will ensure improved quality of delivery of financial services, improved control environment and increased alignment of strategy.

  • Lead the regional roll out of regional initiatives including how central services and regional banking software can be deployed to improve service to the MFI’s and their clients and to reduce costs and improve sustainability.

  • Provide timely, and responsive but prioritized consulting services for MFI issues and concerns, based upon an agreed terms of reference.

  • Provide clear and thorough analysis and subsequent recommendations for both the MFI management and VFI regional teams.

  • Work with the WV regional teams to ensure integration and alignment of VFI, MFI and WVNO strategies at the regional and national levels.

  • Ensure effective communication with the Regional Head and with relevent CEO’s when undertaking technical reviews and assessments.

  • Ensure that effective controls and the focus on the “double bottom line” are always assessed (even when not part of a particular terms of reference) and that issues are immediately raised.

Governance and Management:

  • As Regional Operations Director will require to take on a board role within an MFI.

  • The person is expected in their duties as a board member of an MFI to reflect the best interests of VFI and to make, where needed, decisions that support such a position.

  • Responsible for ensuring MFIs have well-operating boards and are in compliance with local laws, regulatory requirements and WV/VFI policies, procedures and directives.

Acting in a Management capacity within an MFI during staffing gaps:

  • If gaps are identified in the CEO, COO or CFO position that are likely to significantly impact the performance of the MFI and in particular put the MFI at risk then the Regional Operations Director will be required under the direction of the Regional Head to take on a management role in the MFI.

  • This can be up to 3 or 6 months while a suitable replacement is being recruited. During this period the ROD will take on the roles of the required position and will continue to report to the Regional Head, but may have an added reporting line into the MFI depending on the position.

Personal and Staff Development:

  • As a Christian VisionFund leader, facilitate the spiritual and professional development of MFI CEOs and direct reports.

  • Develop clear individual goals, manageable and measurable targets and ongoing feedback and support to achieve them.

  • Provide timely and regular staff performance coaching & feedback as well as an annual review of performance and individual development plans.

  • Attend weekly virtual operations meetings and other meetings as required by the regional director.

  • Participation in chapel and devotions

In some cases, the ROD may have responsibility for Security as Focal Point for the region.

ROD will carry out additional responsibilities and projects as assigned, including administrative and planning functions both within and outside the region.


  • Bachelor’s degree in Finance, Business or Economics, or equivalent level of knowledge gained through work experience.

  • Understanding of balance sheet risk management including interest rate risk, liquidity risk and foreign exchange risk as well as bank funding processes and contracting.

  • Solid understanding of financial reporting and performance measurements and planning/forecasting.

  • 10+ of experience in leadership roles in Microfinance/Financial Inclusion. At least 5 of which as CEO or General Manager of an MFI.

  • Thorough knowledge and extensive experience or exposure working directly with governance entities /Board of Directors and compliance.

  • Proven record of process optimization and strengthening for operational effectiveness in MFIs.

  • Cross-cultural working experience in at least two countries in the region.

  • Fluency in written and spoken English and Spanish is essential.

Preferred Skills, Knowledge and Experience:

  • MBA or similar Masters degree.

  • Project Management.

  • Credit Risk Management.

  • Project Management experience.

  • Board member experience is preferred.

  • Marketing and Financial Services development experience.

  • Training experience desirable.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 60% of the time. Most travel will be within the specific region, with periods of up to six months in a leadership role in an MFI. Occasional travel to other regions / global conferences or meetings.

Digital Transformation Leader

*Position location open. To be based within a jurisdiction (country or US State) where WVI is registered to operate.


World Vision’s global strategy ‘Our Promise’ sets a bold agenda for change to deepen our commitment to the world’s most vulnerable children. Over the past 3 years we have made strong progress towards this goal however we now recognise the need to accelerate efforts to build digital capability across the organisation.

In order to bring about the global changes necessary, the WVI President and CEO recently established a new Digital Innovation Team (DIGIT) to define a vision for World Vision’s future digital state, find and accelerate projects that take us towards that future state; and create new capabilities addressing opportunities which fall outside the scope of other World Vision entities and teams. To support DIGIT in its mission, a new Initiative Leader for Digital Transformation Leader role has been created to partner with the best digital minds from across the organization, align the organisation to a single vision of a digital future and oversee a portfolio of projects that will help us achieve break through solutions in the following areas:

  • Digital for Field Impact – Leveraging disruptive opportunities to solve problems in new ways, achieving greater reach or deeper impact and using human-centered design approaches to enrich beneficiary/partner interactions with World Vision empowering them to be active participants in their development journey.

  • Digital for In Market Delivery – Applying digital-first disciplines to ensure supporter-centric data/services are analyzed and provided in ways that are relevant to specific market segments, resonate with supporter needs and are relevant in a digital marketplace.

  • Digital for Demonstrating Impact – Building end-to-end capacity to adopt digital-first approaches to organizational problem solving, standardizing data architecture, simplifying data collection at all levels, harnessing AI and automation, and analysing outputs to identify and prioritize additional efforts only where they generate value in the field or market.

DIGIT’s program of work is highly visible within all ranks of World Vision as it has potential to radically transform the way it operates at a global scale. The Digital Transformation Leader represents the operational execution of DIGIT and its initiatives, influencing leaders across the Partnership to align to a single vision of our digital future, modelling new ways to execute with excellence, at pace, and drive outcomes that enable DIGIT to fulfil its vision.


Define and provide leadership to the Partnership’s vision of a digital future:

  • Clearly articulate a vision for World Vision’s digital future that harnesses current and near term digital innovations to transform field impact, donor experience and operational effectiveness.

  • Align the organization to the vision for the Digital Future, acting as a champion, credible expert and influencing senior leaders to gain buy in and support to enact difficult changes required in order to harness digital solutions in support of the Partnership’s global strategy Our Promise.

  • Build effective, trusting relationships with critical partners within and without the Partnership to enable digital transformation.

  • Provide strategic advice and guidance to the Partnership of digital possibilities, choices, trade-offs and risks.

  • Lead the Partnership strategy for data working closely with WV IT and other business owners to establish roles and responsibilities for best practice data management.

  • Provide oversight to a broad and emergent body of work required to move the Partnership closer to its digital future.

  • Work in Partnership with Global Marketing & Communications, the Strategy Realisation & Innovation team, Support Office partners, relevant Global teams and Field Offices to understand current use and adoption of digital approaches and identify latent capacity that is globally distributed across the Partnership.

  • Establish effective external relationships required to help World Vision achieve its digital future.

  • Establish and oversee numerous high performing, transient teams leveraging existing latent skills, dedicated staffing where possible and external partners as required.

Assure high quality outcomes from the newly formed Digital Innovation Team (DIGIT):

  • Ensure the DIGIT has a clearly defined working agenda and governance processes in place to delivery high quality decisions at pace that maximise the resources available.

  • Collaborate with internal partners to determine how DIGIT’s global reach and resources can be best used to accelerate Our Promise.

  • Develop a shared strategy, architecture, and roadmap to help manage key milestones in the evolution of DIGIT’s portfolio.

  • Track, analyze, report and assure delivery of all DIGIT portfolio outcomes.

  • Manage priorities of all DIGIT projects and initiatives, overseeing various operational models from dedicated scrum teams / squads through to more distributed delivery teams embedded within existing structures.

  • Act as the main point of contact for all business partners, stakeholders as well as the primary driver of communication regarding DIGIT activities.

  • Oversee the delivery of business value through various program increments.

  • Report back to DIGIT and other World Vision stakeholders on the overall status and heath of portfolio projects.

Responsible for the delivery of DIGIT projects:

  • Facilitate key decision making, prioritization and initiation of projects.

  • Support internal partners with business case development and project proposals.

  • Define and handle project delivery criteria and report on the realization of project success.

  • Identify and help remove blockers escalating quickly to maintain momentum.

  • Identify and communicate potential risks.

  • Drive cross capability coordination & planning with other project managers and leads.

  • Ensure the creation of project related artifacts and other relevant documentation such as delivery plans, technical documentation and reporting.

  • Partner with fellow DIGIT members, Program Managers, Project Managers, and Vendor(s) to progress the organizational digital agenda.

  • Demonstrate progress towards reducing the $100m cost of data collection in the field.

Develop and introduce a data strategy that supports the Partnership’s digital future:

  • Work with WVIT and other critical partners to establish best in class systems and processes for effective data management.

  • Build organizational capability required to harness data across all parts of the organization.

  • Working with WVIT, establish effective data architecture, infrastructure and governance to ensure Partnership data is fit for purpose and enables us to get the most value from our end-to-end data – from field impact, operational, organizational effectiveness and market analytics.

  • Work with the Global Impact team to accelerate the adoption and use of standard field indicators as a critical dependency for the Digital Future as defined by the DIGIT.

  • Identify opportunities to leverage existing datasets to develop minimum viable products in support of the broad DIGIT agenda and specific desire to transform field data collection and create new market focused fundraising / user experience products.

Drive the adoption of innovative and disruptive technologies to support World Vision’s transformation into a digital first organisation and culture:

  • Keep up to date with the latest digital and technology trends and understands how they can be used to further World Vision’s mission and drive organizational growth.

  • Build support for digital adoption by articulating and demonstrating the experiences, efficiencies, and potential benefits that digital solutions enable.

  • Working with the Strategy Realisation and Innovation team, harness innovation best practice from across the Partnership in support of the DIGIT agenda and desire to accelerate Our Promise by scaling high potential digital solutions.

  • Actively promote and drive the use of disruptive digital technologies to uplift and accelerate World Vision’s digital capability.

  • Advance existing technologies by innovating on their use cases, extending existing capabilities, and adapting new best practices to create increasing value.

  • Understand the value of technology and its capability to transform legacy processes and operating models.

Promote Agile ways of working to accelerate speed to market and drive operational efficiencies:

  • Actively demonstrate agile working approaches, modelling potential benefits of adopting these approaches and creating organizational demand through high quality results.

  • Live out new ways of working to rapidly deliver value without being held back by legacy processes or operating models.

  • Provide guidance and direction on the use of Agile practices to deliver and support in an effective way for all DIGIT initiatives.

  • Iterate on processes, leading continuous improvement and adoption across the organization.

  • Actively work towards a culture that fosters digital innovation by championing, promoting, and adopting grassroots innovation within day-to-day work, team activities, and the organization as a whole.

  • Partner with People & Culture to embed digital mindsets and behaviours within routine operations and existing capability tools / frameworks.



  • Proven experience in a Digital Portfolio, Digital Programme or Digital Transformation role with hands on technical delivery skills.

  • Strategic leader with successful track record of leading digital transformation within a complex international context.

  • 10+ years of professional experience working within digital agency/consultancy, ecommerce or IT environment.

  • 5+ years hands-on Agile experience in advanced, large-scale agile settings applying Agile principles, practices and theory.

  • Experience preparing and developing executive level communications.

  • Knowledge of agile software development processes i.e., rapid prototyping, A/B testing, MVP development, test automation, API development, DevOps and CD/CI.

  • Shown ability to connect diverse individuals with different goals, facilitate productive discussion and action.

  • Past success in creating high performance teams, inspiring and empowering them to achieve results.

  • Strong working knowledge of program software (MS project, Jira).

  • Bachelors’ degree in Business, Computer Science or a related field.

  • Change management experience.

  • Ability to achieve results despite high levels of ambiguity.

  • Highly developed influencing skills and demonstrated ability to align stakeholders to an emergent plan.


  • Strong collaboration, listening, written and verbal communication skills, including an ability to clearly influence with key stakeholders.

  • Ability to work with multiple projects/product teams with challenging priorities.

  • Solid understanding of strategic technology-based solutions, particularly those that support wide scale digital transformation and other customer centric applications.

  • Can work autonomously across challenging geographical circumstances.

  • Ability to discern what of the vast universe of digital capability will deliver the best organisational value and outcomes.

  • Ability to influence organisational shifts and change at the highest level, modelling desired behaviour and achieving high quality results.

Work Environment:

  • The position requires ability and willingness to travel internationally up to 50% of the time.

Sr. Director, Program Quality and Resource

*Preferred position location: Washington D.C. or Geneva, Switzerland. Other locations to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*No Relocation Assistance available"


Grant Acquisition & Portfolio Management:

  • Relationship management of multi-lateral donors, strategic planning and portfolio management of approximately $184 million USD Global Fund grants portfolio. Manages risk, increases donor satisfaction and builds capacity and interest with Field Offices to successfully grow and win identified WV health grant opportunities.

Sector Management:

  • Supervises technical specialists for WVI Health and Nutrition programme quality, innovation, multilateral grant resource acquisition and portfolio management. Helps ensure that sector strategy is aligned to WVI strategy and informed by internal and external best practice, and that quality of programming is consistent and high. Advises the Global Sector Leader broadly on sector business functions.



  • Directs a multi-year resource development strategy and business process for multilateral health grants acquisition and management that aligns with WV Partnership Strategy and policy, and with donor, coordinating across multiple entities of the World Vision Partnership.

Sector Management:

  • In collaboration with the Global Sector Lead for Health and Nutrition, ensure that the (1) latest Health & Nutrition Sector Approach and 2) Global Fund portfolio business plans are fully reflective of internal and external strategic priority.

  • Advise the H&N GSL (Partnership Leader) broadly on strategic and operational direction of the health and nutrition team.

  • Provide oversight, supervision and coaching for the Global Fund Coordinator and GC Senior Advisor for Quality and Innovation.

Quality and Innovation:

  • Provides leadership for the sector in improved organizational culture of programmatic quality improvement and innovation in the Health and Nutrition sector.

  • Ensures WV’s technical resources and standards in Health, Nutrition align with and/or exceed industry norms.

  • Ensures that iterative programme design and implementation learning is conducted across prioritized programmes.

  • Ensures the regular and systematic identification, documentation and dissemination of evidence-based programme innovations from the scientific literature, WV’s sector programme portfolio, and other INGO’s and partners’ reports, especially those that are scalable in the WV context.

  • Identifies and provides resources to assist implementation of new, revised/improved mechanisms for monitoring, assuring and improving program quality.

Global Fund Grant Acquisition and Portfolio Management:

  • Provides leadership in the donor engagement and portfolio management, with the Global Fund with portfolio value of $184 million USD.

  • Lead regular review, update and implementation of the Global Fund grant portfolio operational plan, business process and WVI Partnership policies for the Global Fund.

  • Provide regular technical assistance (acquisition, Legal, compliance, risk management) to WVI Partnership entities (SOs and NOs) on Global Fund strategy, policies, and grant acquisition and management processes.

  • Ensure broad capacity building, knowledge sharing and learning across the Global Fund and other multilateral grants portfolio for continual quality improvement.

  • Provide direction, oversight and WVI Partnership coordination for performance monitoring, quality assurance, knowledge management, and reporting of the Global Fund grant portfolio.

  • With Evidence and Learning, ensure increased analysis and reporting (monitoring, evaluations, case studies) of evidence of WV contribution to global health SDG through the grants portfolio.

WVI Health Grant Portfolio External Representation:

  • Establish and maintain productive relationships with major donor representatives and institutions.

  • Represents WVI’s interests to multilateral donors such as the Global Fund, WHO, and World Bank.

Stewardship and Administration:

  • Maintain a global view of revenue streams to support Health and Nutrition programming and opportunity. Measure extent to which resourcing opportunities meet ministry needs and impact child wellbeing.

  • Support the Global Sector Lead and Senior Director of Health and Nutrition on budget planning and monitoring for Health and Resource Development cost centers.


  • Master of Public Health, Public Administration or similar.

  • 15 years of experience in operational programming for health, nutrition, and related sectors.

  • Strong knowledge and experience (10 years) in public health including maternal, child and adolescent health and infectious disease (HIV, TB, malaria).

  • Significant experience supervising people and leading high performing teams.

  • Strong experience in external engagement and grant acquisition with major institutions and donors in health and nutrition, (experience with the Global Fund, preferred).

  • Significant experience in grant acquisition and management including proposal preparation, donor and partner negotiations, programme design, budgeting, implementation planning, monitoring, audit, start-up and close-out.

  • Familiar with major institutional donors, their regulations and guidelines.

  • Demonstrated leadership experience and ability to develop and implement strategy, supervise and develop staff and direct and influence diverse stakeholders in goal achievement.

  • Excellent networking skills and experience with established networks in the public health, relief and development communities.

  • Some experience with evaluation and research in public health (e.g., MNCAH, TB, HIV, malaria).

  • Strong verbal and representational skills with particular facility in interacting with UN offices, high-level governmental institutional representatives and professionals in global health.

  • Effective in written and verbal communication in English.

Preferred Skills, Knowledge and Experience:

  • Fluency in French or Spanish preferred.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 25% of the time.

Grants and Operations Manager


To provide overall management of the implementation of WVL Technical Programs, Grants (< 1 Million USD annual budget) and PNS funded projects, ensuring all projects comply with Partnership standards. Establish excellent operations planning and guidelines, and provide strategic management advice and assistance on all aspects of operation decisions making. Contribute to new project design and proposal development, ensuring new project designs cover all implementation requirements.

Key responsibilities of this position are:

  • To provide management, support and coordination to all projects/programs in WVL to ensure efficient and effective implementation and technical supports to programs so as to meet the goals and objectives of World Vision and community partners, in alignment with the National Strategy.

  • To develop and lead a team of competent operations staff, with strong commitment, and excellent professional and team leadership skills to manage projects/programs funded by various Support offices, and Donors of WV Laos.

  • To support the Country Program Director (CPD) in ensuring that the standards of representation, design quality, implementation, grants & field operations management, monitoring and reporting, are such that World Vision Laos is seen as a partner of choice for Support Offices and Donor Agencies in chosen sectors of intervention.

Major Responsibilities of Job:

1. Grants & Operations Management

  1. Provide management and support to Program and Field Teams in the development of project designs, situation analysis, baselines, design framework, concept paper and proposal writing, multi-year and annual planning, monitoring and evaluation, and budgeting, ensuring a clear focus on MVC and alignment with WVI Lao PDR Strategy.

  2. Work together with Program Quality Department (PDQ) to develop funding diversification strategy and support proactive resource acquisition to ensure program commitments are fulfilled. Support provision of basic information from field staff to acquisition team during proposal development.

  3. Support all programs/grants to have legal operation (MOU) with Government of Laos, and meet Government reporting requirements and are processed timely in order not to delay project implementation.

  4. Ensure all projects have sound execution plans from start-up until closure, and adequate resources to deliver the expected outcomes as agreed in the project proposal and in accordance to donors and WVLs guidelines / policies

  5. Coordinate grant/operations start-up with the SO, NO, partners, and other key stakeholders. Ensure all grant/operations staffs are equipped with Grant/Operations Minimum Standards and related policies before implementing the project

  6. Conduct appropriate and useful field visits to monitor and assist grant/program implementation, ensuring coordination and communication with the CPD. Support SO/donor visits with aim of building donor confidence in WVI Lao PDR

  7. Ensure that Grant/programs are tracked against detailed implementation plans, budget expenditure and are in compliance with WVL and donor requirements/standards, ensure any alteration has documented donors approval.

  8. Monitor budgets and ensure that burn rates are aligned with the quality program implementation. Ensure reporting for all Grant and PNS are align with donors/SO requirements and are submitted on time, and ensure timely follow-up on Audit recommendations.

  9. Support CPD in representing WVL on operations related matters to key stakeholders and the Government of Lao

II. Program Quality & Integration

  1. Develop mutually supportive relationships with other departments and staff in WVL and actively work with them in order to facilitate effective management, administration and good teamwork culture. Ensure strong effective collaboration between the programs, PQD and DME.

  2. Support and manage innovations and new initiatives to improve program quality and impact; enable organizational learning and reflection

  3. Ensure effective implementation of all programming models and designs working closely with Program Quality department to ensure WVL is aligned to WV partnership standards in line with our promise 2030.

  4. Ensure that Grant and PNS, are well integrated with APs program to maximize the impact to community and children especially to the MVC.

  5. Spend at least 25% at the field to visit field Program and Project offices, communities and target villages for the purposes of: regular interaction with children, women and men within families and communities that are the primary stakeholders of WV’s transformational development ministry.

  6. Maintain a good understanding of poverty and development in Lao; strengthen Operations team to seek emerging successes, learning of best practices and building relationships to reinforce WV’s vision, mission, and core values.

III. Team building & Human Resources Development

  1. Support cooperation, team spirit and a supportive, learning environment in Operations and within WVL in general. Encourage full and appropriate expression of WV’s identity. Participate in and lead in WV events related to this.

  2. Build capacity of the direct report staff, Project Managers and TP Managers through on-the-job coaching, honest and timely feedback, field monitoring, and identification of learning/training needs and opportunities

  3. Facilitate a supportive environment for the capacity development of staff, the internalization of WV’s Vision, Mission, and Core Values. Ensure your direct report staff, are equipped to coach their team members in honest, respectful and timely manner.

  4. In coordination with Finance department, ensure TP and Project Managers have basic financial literacy relevant to their scope of work.

  5. In coordination with PQD team, build Operations team capacity in monitoring and report writing

  6. In coordination with People and Culture department, develop workforce plan to ensure the Operations department has the right number of staff and skill to meet the operation demands

IV. External Representation and Relations

  1. Support the Country Program Director in representing WV to donors/support office representative, line ministries and partner organizations thru active engagement with key stakeholders, including policy makers, government ministries, NGOs, UN agencies to raise the profile of WVL.

  2. Ensure that the communication, reporting and representation of WVL with WV Support Offices, international donor organizations, and major donors is of the highest quality and transparency (from self and other key WVL staff)

  3. Carry out additional responsibilities as assigned by Country Program Director.


  • Bachelor’s degree in a relevant field or equivalent experience, required, especially in Project Management related, relevant Master’s degree desirable.

  • 7 yearsexperience in international humanitarian development, including at least 5 years in project management positions preferred.

  • Previous Experience in project management skills

  • Previous experience managing medium to large scale grant funded projects

  • Previous experience working in multi-project management

  • Previous experience in project planning and implementation

  • Good communication and problem solving skill

  • Demonstrated ability to manage international development projects in complex political/ cultural environments

  • Proven ability to manage and lead large, multi-disciplinary teams

  • Knowledge of donor requirements for grant funded projects, including policies and regulations

  • Proven experience in stakeholder management including working with host-country professionals, government ministries and donors

  • Strong financial management skills

  • Strong oral presentation and report writing skills

  • Proven of coaching and team leading skills

  • Fluency in English

  • Good computer skills and email

Work Environment: The position requires ability and willingness to travel domestically and internationally up to 40%of the time.

Interested candidates are invited to submit a COVER LETTER and CV to the address below. Please indicate the POSITION TITLE. Deadline for application is 25 November 2019, however applicants are encouraged to apply early as applications will be reviewed on an ongoing basis and the position will close early if a suitable candidate is found.

Women are strongly encouraged to apply.

Mail: People and Culture Department

P.O. Box 312 Vientiane 01005

Email: [email protected]



*We have consolidated World Vision's Emergency Response Roster. If you have previously applied your information has been retained and is in our database; do not reapply.

*Answer all questions on the application to be considered for the Emergency Response Roster; country location to be determined based on response.

*If you do not meet minimum eligibility requirements, we invite you to support and help through prayer and donations.

World Vision’s Emergency Response Roster is comprised of highly experienced and vetted humanitarian aid professionals available for short term, medium term, and long term emergency response assignments with World Vision. This roster allows World Vision to more rapidly identify and hire for key positions in its humanitarian response offices.

If selected, eligible applicants will first be fully vetted and then approved for the Emergency Response Roster. As vacancies arise in our humanitarian offices, roster members will be considered for employment opportunities.

If you have the required experience and would like to work with us helping protect lives, restore dignity, and renew hope, we’d love to hear from you.

Minimum Eligibility Requirements for all Emergency Response Roster Positions:

  • 5+ years of cross cultural humanitarian emergency experience outside of your home country.

  • Minimum 2 years experience serving successfully in fragile or unstable environments.

  • Experience directly managing staff during humanitarian emergency responses.

  • Ability to work long hours in stressful environments with a variety of skilled professionals.

  • Demonstrated management of budgets in emergency response settings.

  • Willing to serve unaccompanied; most likely in a team house setting.

  • English proficiency; written and verbal.

  • Grant Acquisition Management experience in your personalized expertise.

  • Strong track record in developing good working relationships with governmental institutions and multilateral agencies.

Below are the World Vision Emergency Response Roster positions that are currently open and accepting applications. If a position matching your background and interests is not listed, we encourage you to check back often as a more appropriate roster position may be listed and accepting applications at that time.

When submitting your application to World Vision’s Emergency Response Roster, please indicate in your cover letter / application which roster position you would like to be considered for.

Director positions currently accepting applications (must have 5-7+ years’ in response leadership role):

  • Response Director

  • Operations Director

  • Programmes Strategy & Development Director

Manager/Specialist positions currently accepting applications (must have 5+ years’ related experience):

  • Communication and External Engagement Manager

  • Human Resources Manager

  • Support Services Manager

  • Finance Manager

  • Information Management Manager

  • Monitoring, Evaluation, Humanitarian Accountability & Learning (MEAL) Manager

  • Grant Acquisition and Management Manager

  • Cash Programming Manager/Specialist

  • Water, Sanitation and Hygiene (WASH) Manager/Specialist

  • Health Manager/Specialist

  • Mental Health and Psychosocial Support Manager/Specialist

  • Nutrition Manager/Specialist

  • Education in Emergencies Manager/Specialist

  • Livelihoods Manager/Specialist

  • Protection Manager/Specialist

  • Child Protection ManManager/Specialist