World Vision International

Job Opportunities in Tanzania

World Vision Tanzania (WVT) is a Christian, relief, development and advocacy Non-Governmental Organization (NGO) which started in 1981.

WVT works with all people regardless of tribe, religion and ethnicity to help improve and sustain the well-being of children within families and communities, especially the most vulnerable.

By 2020 WVT will be contributing to the measurable improvement in the sustained well-being of 22 million boys and girls – especially the most vulnerable.

Current Opportunities

Regional Senior IT Auditor - East Africa Region

*Preferred location: Tanzania. Other locations to be determined by home country of successful candidate within East Africa where WVI is registered to operate.

PURPOSE OF POSITION:

This position will provide leadership in the review and advisory on all key information systems and infrastructure within the region either independently or jointly with other teams. The person in this position is responsible for leading, conducting and advising on all information systems audit work within the region including audits of computer applications, information security and technological solutions at the region and within national offices. The person in this position will also champion Information Technology (IT) use within the regional internal audit team through capacity building in line with Global Internal Audit (GIA) strategic direction.

The position is expected to operate with considerable independence within the scope of their assignments. This role interacts regularly with IT and non-IT personnel and management at the national office and regional level, necessitating a wide degree of creativity and latitude, in addition to well-developed interpersonal and leadership skills.

KEY RESPONSIBILITIES:

IT Audit Engagement:

  • Audit planning, execution and reporting

  • Develop detailed IT audit work plans, information system and application audit programs for specific engagements, audit schedules, risk assessments and IT audit status reports within the region.

  • Engage with management at the local and regional level to obtain better understanding of business processes and key areas of risk affecting strategic goals.

  • Lead or function as a team member to plan and implement IT audits based upon an understanding of the critical IT controls within the core process/area under review in accordance with the IIA and ISACA related Standards; and use the

  • Governance, Risk and Control system and the designed templates for assessing and evaluating the IT risk universe.

  • Analyze evidence gathered and accurately communicate findings and recommendations to appropriate management and directors both orally during the exit conference and written reports.

  • Follow-up on remediation of identified deficiencies.

Collaboration, Advisory Services and Networking:

  • Collaborate with IT project teams within the region and participate (advisory role) in live (ongoing) IT initiatives as a subject matter expert in matters relating to controls and compliance.

  • Provide consultative advice to stakeholders by identifying key IT control gaps and risks related to key processes within the region.

  • Assist in the evaluation of potential occurrence of fraud in IT systems and how management mitigates the risk within the region.

Capacity Building:

  • Provide training and guidance to the EAR internal audit team on evaluation of general and application controls of systems, use of computer assisted audit techniques (CAATs) to facilitate the testing of controls and application of data analytics and business intelligence to detect possibility of frauds and non-compliance to existing standards and expected controls.

Special Assignments:

  • Perform special projects as assigned by the GC IT Audit Director including assisting in regulatory audits related to information security, IT fraud investigation, design specialized audit tools using technology, conducting training and other tasks as assigned.

  • Participate in the global roadmap for GIA Information Technology initiatives, innovations, automation and training as may be requested by supervisor or GIA leadership.

Professional Development:

  • Maintain Continuing Education (CPE) by attending online courses or professional seminars and trainings. The incumbent should maintain a minimum of 40 CPE credits per year.

KNOWLEDGE, SKILLS & ABILITIES:

  • Bachelor's degree or higher in computer science, information technology, management information systems, information security, accounting, or a related discipline, or equivalent work experience.

  • At least five (5) years’ experience in information technology (IT) or information systems audit and advisory.

  • Technical professional certification required (CISA, CISSP, CISM or CRISC). CPA (Certified Public Accountant) or CIA (Certified Internal Auditor) or CA (Chartered Accountant) a plus.

  • Knowledge of COBIT and best IT industry practices.

  • Extensive engagement experience with management at middle and senior level.

  • The ability to design and execute data analytics tests to support business process audits.

  • Exposure to various audit management and /or accounting systems.

  • Notable level familiarity with various IT platforms, operating systems and information security.

  • Experience in terms of assisting with the development and/or improvement of IT audit methodologies.

  • Ability to plan, perform, document and report on audits.

  • Experience in dealing with people from diverse cultures and backgrounds.

  • Fluent in English.

  • Knowledge of French.

  • CISA - Certified Information Systems Auditor.

Preferred Skills, Knowledge and Experience:

  • Computer skills (office applications, accounting systems and IT audit tools like Nessus, Solar winds, etc. is a plus).

  • Excellent communication skills - written, oral and presentation - in fluent English.

  • Outstanding quantitative, analytical, problem solving and organizational skills.

  • Strong project management skills.

  • Demonstrated ability to successfully communicate with people at all levels of the organization.

  • Good time management and proven interpersonal skills.

  • Demonstrated ability to execute and deliver under challenging circumstances.

  • Self-motivated, and ability to work independently.

  • Well-travelled and experience in dealing with cross cultures.

  • Working knowledge in the areas of: IT systems, information security, financial applications, Windows operating systems, software development lifecycle, network security, internet and related technologies, ERP Systems and databases.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 40% of the time.

  • This role involves working in a virtual /geographically dispersed / multi-cultural team.

Donor Liaison Officer

Purpose of the position:

Manage the NO strategic partnership with Support Office major donors, sponsors and supporters, namely World Vision Korea major visits (including filming, churches, major donors) by providing timely and accurate reporting and updates on programming to meet ministry priorities and mutual transformation to achieve child wellbeing.

Promote deeper engagements with (potential) supporters and higher fundraising opportunities, especially through filming.

Major Responsibilities:

  1. Guests relations and coordination

  • Ensure guests comply with WV Tanzania guest relations guidelines, policies and procedures

  • Develop a task schedule and master calendar for all key operations or activities to be carried out by all WV Korea visitors.

  • Coordinate and plan logistics needs for all visitors to World Vision Tanzania

  • Coordinate with SO to host donor, sponsor trips in WV Tanzania by mobilizing key stakeholders and carrying out ADP pre-visit before donors come.

  • Manage and coordinate SO (donors, sponsors and church partners) field visits, to ensure positive and predictable trip experiences.

  • Ensure that tickets for WV Tanzania visitors are bought or re-confirmed on time and flight arrangements are made as per schedule

  • Develop a profile/ Brochure on WV Tanzania’s visitors (Maintain a visitor’s profile book which should be signed by them before living the country)

  • Provide visitors with WV Tanzania operational and country profile, child protection forms and security brief upon arrival or during their stay in the country as the case may be.

  • Provide training of NO and ADP staff in donor relations to build capacity of NO and ADP staff to ensure that donor expectations are met

  1. Supporting filming visit and post-filming follow up

  • Ensure government film licenses and necessary permits for media and marketing visits are obtained prior to the visit

  • Take responsibility to coordinate with field staffs to identify and document child case stories for filming and submit to WV Korea

  • Support all WV Korea filming visits as necessary

  • Conduct post-filming support – work with field staffs to draft a proposal on support for filmed child/family

  • Follow-up with the support to the filmed child/family and submit final report to WV Korea

  • Keep track of filmed child cases, in case of any sponsors queries after the video is aired

Qualifications: Education/Knowledge/Technical Skills and Experience

The following may be acquired through a combination of formal or self-education, prior experience or on-the-job training:

  • Master’s / Bachelor degree required with preference in communications, or related field of study

  • Experience with non-government organization and understanding of transformational development preferred

Technical Skills & Abilities:

  • Excellent communication and public relations skills with strong English language capability (written and oral) and ability to clearly communicate complex ideas and principles required

  • English writing experience with either a news or marketing organization preferred

  • Technical experience with video and still photography preferred

  • Experience with personal computing, email and general office productivity software (e.g. Microsoft Office Suite) required

  • High level of cross-cultural interpersonal skill, personal maturity, and proven ability to influence multiple stakeholders towards a common purpose

  • Must be available for significant travel time to projects

Working Environment / Conditions:

  • Work environment: Office-based with travel to the field

  • Travel: 25% Domestic travel is required.

  • On call: 15%

Director, IT Project and Portfolio Management

*Position location to be determined by home country of successful candidate in California, USA; Manila, Philippines; San Jose, Costa Rica; London, UK or Accra, Ghana where WVI is registered to operate.

PURPOSE OF POSITION:

The Director, IT Project and Portfolio Management role is responsible for the management of one or more highly complex or enterprise-wide programs and Tier 4-5 project budgets. He / She facilitates the initiation of complex technical programs to ensure the development of detailed work plans, schedules, project estimates, resource plans, and status reports for each project within a program. He / She manages the tranches of work within a program, ensuring that the program remains aligned with and is coherent in achieving its objectives. In addition to directly supervising a team of project managers, He / She is also accountable for working with business and IT leaders in order to successfully deliver on the initiatives for OurPromise2030.

The IT Director II role is responsible for managing and maintaining global IT processes and standards relevant to their area. This position manages multiple IT processes within one functional area and provides IT services to one or more regions globally.

Individuals within the IT leadership job family have responsibility for activities that contribute to planning, creating and implementing an IT vision and strategy aligned with the company’s strategic business plan. They oversee the development of corporate standards, technology architecture, technology evaluation and transfer. They manage small to large teams of people responsible for developing and delivering IT solutions for the business and customers. Each role within this job family provides technical and business leadership to their organizations as well as to the business.

IT Leaders are also responsible for analyzing trends in technology, assessing the impact of emerging technologies on the business, providing solutions to address technology and business issues, and managing financial resources while ensuring the development of high-quality technology solutions. These solutions must be developed at the best possible cost and be aligned with customer and business needs while establishing relationships with employees and key internal and external stakeholders. They are also responsible for participating and leading the development of an IT governance framework that defines the working relationships and sharing of IT components among various IT groups within the organization.

To be successful, individuals must possess a combination of business, technical and leadership skills and competencies. This requires an understanding of client’s business needs, processes and functions. They also need a solid knowledge of IT infrastructure, architecture, applications development and support, networks, and computer operations. In addition, individuals working in this job family must have excellent communication skills and the ability to influence others.

KEY RESPONSIBILITIES:

Business and IT Strategy:

  • Develops the tactical components and strategies to achieve goals.

  • Works with business partners to understand business needs.

  • Manages the development and implementation of IT initiatives to support business strategy.

Change Management:

  • Articulates change.

  • Is active and visible throughout the change process.

  • Provides frequent, communication to department/organization and clients about the change (i.e., rationale, expected outcomes, the "big” picture) and the impact of the change (individual and business).

  • Builds a coalition of sponsorship (managers, staff and clients) and manages resistance to the change.

  • Identifies and removes obstacles to change.

Governance:

  • Leads or participates in a customer advisory board to manage IT services demand.

  • Communicates client’s needs and priorities and provides feedback on pricing and investment.

Architecture:

  • Provides input to technology planning within multiple functional areas.

  • Implements solutions consistent with current and future architecture.

Process Improvements:

  • Participates in the initiation of, and manages the improvement processes that impact customer satisfaction and relationships.

  • Owns the designated processes and is accountable for ensuring that established processes are followed.

Finance:

  • Participates in the development of IT budgets.

  • Tracks and takes appropriate steps to stay within budget.

  • Provides high-quality services at optimal cost to customers.

  • Measures service performance and implements improvements

IT Technology Development:

  • Directs the development and implementation of technology solutions required to increase business efficiency and effectiveness.

Service Level Agreements (SLAs):

  • Participates and provides input to the SLA development process.

  • Ensures internal SLAs are met.

Vendor Management:

  • Provides advice and counsel to the vendor relationship decision-making and contract development processes.

  • Assists to ensure contracts are in place

  • Reviews service provider performance.

  • Identifies and confirms performance problems and notifies contract managers.

Resource Management:

  • Meets regularly with team to gather work statuses.

  • Discusses work progress and obstacles.

  • Provides advice, guidance, encouragement and constructive feedback.

  • Ensures work, information, ideas, and technology flow freely across teams.

  • Establishes measurable individual and team objectives that are aligned with business and organizational goals.

  • Documents and presents performance assessments.

  • Recognizes and rewards associates commensurate with performance.

  • Implements organizational practices for staffing, EEO, diversity, performance management, development, reward and recognition, and retention.

Workforce Planning:

  • Identifies the roles, skills and knowledge required to achieve goals.

  • Ensures staff has the resources and skills needed to support all work initiatives within multiple COCs or functions.

  • Participates in IT workforce deployment activities.

KNOWLEDGE, SKILLS & ABILITIES:

  • Bachelor’s or Master’s Degree in Computer Science, Information Systems, Business Administration, or other related field. Or equivalent work experience.

  • Requires experience in managing teams and building relationships with people at a variety of levels.

  • Strong leadership skills, and experience in managing virtual teams.

  • Typically requires 10+ years of IT and business/industry work experience, with at least 3 years of leadership experience and 5 years in managing projects.

  • Willingness and ability to travel domestically and internationally, as necessary.

  • Effective in written and verbal communication in English.

  • Other languages and advantage.

Preferred Skills, Knowledge and Experience:

  • Strong familiarity with project management software.

  • Strong familiarity with budgeting, estimating and assessing project risk.

  • Experience in developing and deploying project best practices, policies, procedures and processes.

  • PMP Certification or Prince2 Certification.

  • Experience working for a Big 5 Consulting firms with a focus on Portfolio Management and Outsourcing.

  • International Experience; managing projects in EMEA, APAC and Americas.

  • NGO experience.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally often at short notice and up to 30% of the time.

Finance & Support Services Director, WV Tanzania

PURPOSE OF POSITION:

Provide overall leadership, oversight and management for all aspects of Financial Management and Support Services in World Vision Tanzania.

This position is part of the Senior Leadership Team of the National Office, with a focus on ensuring accountability, stewardship, coordinating planning and budgeting processes, providing accurate financial data and developing financial strategy that best serves the National Office strategic and program objectives.

Under Support Services, this position provides strategic leadership for Supply Chain, fleet management, ICT and Administration.

KEY RESPONSIBILITIES:

Leadership, Capacity Building and Strategic Partnering:

  • Provide strong and positive leadership to the Finance and Support Services Departments ensuring competent and motivated staff are hired and retained, providing efficient delivery of services.

  • Coordinate professional and personal development of Finance and Support Services staff through adequate orientation, on-the-job coaching, identification of learning, training needs and opportunities (e.g. in accounting, Sun Systems, procurement systems, ICT systems, grant management, risk management, leadership) and succession planning.

  • Model Christ – centered servant leadership and support spiritual development of his/her team.

  • Actively participate in the National Office Senior Leadership Team meetings.

  • Attend and actively participate in strategic regional meetings.

  • Facilitate National Director, Operations, Board and other non-finance staff in understanding and interpretation of financial statements.

  • Ensure partnership finance policies and procedures are understood by Senior Management, Operations/Technical staff, Communities, Local Partners and Board as appropriate.

  • Develop strong networks internally (other National Offices, Support Offices and partnership entities) and externally (other NGOs, banking entities, communities, etc.) through effective communication, relationships and twin citizenship.

  • Promote shared resource networks within the region, and the partnership.

  • Adhere to WVI key policy documents – mission, core values, and covenant of partnership.

Stewardship:

  • Ensure adequate cost efficiency and effectiveness measures are in place and are being followed through.

  • Providing cost analysis, promoting benchmarks and making recommendations for determining effective resource utilization at all levels.

  • Contributing to the development of appropriate policies and procedures for procurement of goods and services.

Financial Planning and Budgeting:

  • In collaboration with other National Office Directors, advise the National Director on strategic resource acquisition and allocation in line with Regional Working Group /Virtual Investment Review recommendations approved by the Regional Leader.

  • Coordinate the planning and budgeting process and provide technical support, to ensure global and regional guidelines are met.

  • Review alignment of budgets between National Office, projects, grants, MyPBAS and Support Offices.

  • Control of National Office budget, cash flow and project funding, by providing timely information to budget managers, in collaboration with the Operations Leader.

  • Contribute to the development of WV Tanzania National Office strategic direction and priorities.

Fiscal Accounting, Compliance, Monitoring and Reporting:

  • Design and manage systems, policies and procedures that provide appropriate levels of security and control of WV assets, resources and operations.

  • Coordinate the submission of timely, accurate and complete relevant reporting to the Partnership and to internal users.

  • Define and implement efficient and effective internal control systems.

  • Adhere to partnership policies, procedures and guidelines as stipulated in the International Financial Manual and other documents, including – but not limited to: grant compliance, year-end closing, carryforward, accounting and reporting.

  • Coordinate the timely and accurate submission of financial reports in Notes FFR (Field Financial Reporting) database.

  • Review the reconciliation of MyPBAS to FFR monthly with action plan for addressing outstanding items.

  • Provide regular analysis of Area Development Program (ADP)/Grant financial reports and timely feedback to ADP/Grant managers for decision making.

  • Ensure National Office Finance staff visit Programs/Projects to monitor accountability issues, follow up on implementation of audit findings and provide support as needed.

Financial Risk Management and Controls:

  • Manage appropriate financial systems and controls and ensure they are in place to avoid significant finance audit risk ratings, both at the National Office and project levels.

  • Coordinate management responses to finance audits performed to the National Office and projects are ensure they are sent on time to the Audit Department, and that finance related audit recommendations are implemented timely at all levels.

  • Coordinate adequate preparation for Global Centre and external audits.

  • Manage Financial Risk.

  • Implement anti-corruption and fraud strategies.

Supply Chain and Administration Management:

  • Coordinate and ensure an optimal interface between the supply chain and business units for efficient customer service delivery.

  • Ensure WV staff and assets are secured, safe well maintained, oversee logistics coordination.

  • Ensure that WV provides quality hospitality services to staff and visitors.

  • Fleet Management; Responsible for vehicle procurement, management and maintenance.

  • Property Management; Ensure that staff have a clean, secure and hospitable workplace.

Improve IT Infrastructure and provide Quality Service:

  • Ensure improved office/programs connectivity.

  • Facilitate and ensure preparation of and adherence to computer usage policies.

  • Ensure office disaster preparedness and policies updated to include new technologies, trends and threats.

KNOWLEDGE, SKILLS & ABILITIES:

  • Bachelor’s degree in Accounting, Finance or Business Administration, or a related field.

  • MBA Accounting and Finance, MSC Finance \ Accounting or Auditing preferred.

  • Has to be ACCA, CPA certified.

  • At least 10 years proficiency in managing Finance & Support Service, 5 years being based in Senior Finance Management.

Preferred Technical Skills and Experience:

  • Solid knowledge of accounting principles, financial systems, budget/cash flow monitoring and internal accounting controls.

  • Ability to solve complex problems and to exercise independent judgment.

  • Must be able to lead and manage a team.

  • Good working knowledge of computerized accounting systems, preferable Sun Systems & Vision. Must be computer literate in Microsoft Office programs.

  • Knowledge of government grant regulations and financial reporting requirements preferred.

  • Good oral/written and interpersonal skills. Able to work on a cross-cultural environment with a multi-national staff.

Working Environment/Travel:

  • Work environment: Office-based with travel to the field.

  • Travel: 25 % Domestic/international travel is required.

  • On call: 25%

Procurement and Administration Manager

Purpose of the position:

Reporting to the Finance and Support Services Director the position will have overall responsibility for Supply Chain Management, Fleet Management, and Administration Services at WV Tanzania. The position will work closely with Procurement, Support Services and Finance teams at Head Office and Cluster Levels to ensure that sourcing and procurement of Goods, Works and Services is done in the most cost effective manner. She or He will also be responsible for People Management, Performance monitoring, and efficient Management of support service Operations in line with the organization strategy.

Major Responsibilities:

Strategic Procurement Management

  • Conduct source audit exercises through supplier selection, evaluation, and assessment.

  • Oversee the preparation of Consolidated NO Annual Procurement Plan

  • Development of Supply Chain Management Strategy for overall quality improvement

  • Oversee Management of procurement and other logistics to ensure Goods, Works and services are procured timely to facilitate project implementation and at the same time receiving value for money.

  • Provide secretariat support and professional advice to the tender committee by providing all the relevant information.

  • Responsible for ensuring vendors follow all the tendering regulations, procedures and instructions

  • Ensure orders are accurately drawn with the correct specification, quantity, qualities and delivery requirements

  • Review all request and purchase orders for completeness and conformance to user requirements.

  • Promote Standardization and integration of Procurement activities across WV Tanzania.

Strategic Sourcing

  • Lead development of Category strategies and approaches.

  • Manage Consistent and effective sourcing strategic sourcing process.

  • Lead Negotiations for large \Strategic Contracts.

  • Communicate sourcing approaches to all relevant stakeholders.

  • Oversee annual pre-qualification of suppliers and ensure that the supplier’s database is regularly updated.

Contracts Negotiation and Management

  • Direct content for key supplier contracts including terms and conditions to mitigate risk for WV Tanzania.

  • Preparation of standard bidding documents, with terms and conditions of the tender.

  • Monitoring performance and delivery of the terms of reference of the contractors and recommendation for contract termination incases of non-compliance to the TOR.

  • Frame contractual agreements for supply of consumables at the same prices for a period of one year.

  • Ensure that negotiations are carried out on contracts and Orders to realize possible savings for the organization.

Performance Measurement and Management :

  • Lead Coordination and performance metrics with SMT and developing a framework to capture them eg Monthly Provision analysis Report, internal procurement and supplier performance and benefits tracking.

  • Manage Relationships with Key Suppliers.

  • Preparation of monthly and annual reports on procurement KPI’s

Fleet Management :

  • Ensure effective Fleet Management reporting at all levels i.e HO, Cluster and ADP’s on a monthly basis and set reporting standards to be followed to promote efficiency.

  • Oversee the servicing of WV Tanzania Vehicles at the outsourced garages all over the country to ensure quality, monitor costs and minimize delays in service lead time.

  • Ensure review and monitoring of monthly vehicle reports from the field.

  • Co-ordinate vehicle disposal and advice management per policy

  • Ensure adequate controls exist to avoid misuse of organization vehicles and adherence to vehicle policy.

  • Initiate, Develop and implement fleet Management standards and systems to ensure efficient use of vehicles and transportation services in support of program objectives.

Oversee Administration Function at HO and Clusters to ensure efficient use of WV Tanzania Assets.

  • Office Administration and Facilities Mgt.

  • Management of Outsourced Services to ensure quality and value for money like Staff Transport and Catering Services.

  • Oversee the provision of general administrative services at WV Tanzania.

  • Working closely with Finance coordinate WVT Global Insurance survey

  • Coordinate administrative functions, harmonizing with other departments as much as possible.

  • Ensure safe and secure working environment for WV Tanzania staff at HO and Cluster levels in compliance with OSHA Requirements.

7.

Leadership, Relational Management and Strategic Networks :

  • Provide overall leadership to the supply chain management and Administration Team

  • Monitoring and managing Supplier Relationships and Performance (SRM)

  • Providing staff with timely guidance on following the procurement processes, procedures and policies.

  • Coordination of all imports, Clearing and GIK.

  • Manage, motivate, develop and oversee the performance of staff.

  • Represent World Vision positively and professionally in both internal and external relations and situations

  • Participate in management activities including meetings, training activities and others.

  • Perform other work, related duties and responsibilities as may be assigned by the supervisor.

Qualifications: Education/Knowledge/Technical Skills and Experience

The following may be acquired through a combination of formal or self-education, prior experience or on-the-job training: Qualification required:

  • Business Degree ( Degree in Procurement and Supply Chain Mgt preferred)

  • Experience: 6-9 yrs/3 yrs in Manager level

  • MBA, MSC ( Supply Chain Mgt ) will be added advantage

  • Professional : Certified Procurement and Supply Chain Profession( CPSCP), CIPS

Working Environment / Conditions:

  • Work environment: Office-based with frequent travel to the field

  • Travel: 25% Domestic/international travel is required.

  • On call: 20%

Response Programmes Director

*Country location to be determined based on response.

*Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

PURPOSE OF POSITION:

The Response Programmes Director oversees/leads the Sector Programming Team, including Program Officer(s), Design Monitor Evaluation (DME), Humanitarian Accountability and Information Management. The Programme Director supports the Response Director (RD) and Operations Director (OD) in designing the response strategy and operations plan and works in close coordination with both.

The Response Programmes Director is responsible to manage grant acquisition, assessments, monitor and humanitarian accountability and liaises with Support Offices (SOs), and international donors.

Response Programmes Director is part of the Response Senior Leadership Team. Response Programmes Director will coordinate/advise with Response Director (RD)/Senior Leadership Team (SLT) go or no go for proposals.

KEY RESPONSIBILITIES:

Establish, lead, resource and staff the programmes unit to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to National Office (NO) capacity building in the area of emergency response in coordination with NO leadership and Human Resources (HR).

  • Determine Programmes organisational structure and staffing plan with HR.

  • Work with HR to recruit and deploy Programmes staff and plan for capacity development.

  • Ensure Programmes staff handovers are conducted.

  • Develop Programmes budget in coordination with Finance.

  • Support RD and Finance in developing Response Budget, ensuring strong alignment and coordination with Operations team during budgeting and budget management process.

  • Plan for Programmes Unit transition/integration with NO, where applicable.

Lead the programme planning process to ensure alignment with context, humanitarian needs, response strategy as well as operational feasibility and technical quality:

  • Support development of operational intent plan to align with funding allocations ensuring operational feasibility and

  • technical quality.

  • Support Sectors and Operations Director to draft response plan.

  • Work with Grants, Acquisition and Management (GAM) to coordinate grant acquisition.

  • Write Operational Intent inclusive of targets.

  • Prepare project RACIs (responsible, accountable, consulted, informed) for new grants.

Oversee donor liaison and advocacy is undertaken to resource operations plan to address humanitarian needs. The Response Programmes Director will ensure that the GAM team undertake the following activities:

  • Monitor and analyse donor opportunities to ensure they align with operational intent.

  • Communicate humanitarian needs identified through assessments, monitoring data and community feedback to in-country donors and Support Offices International Programmes Groups.

  • Represent World Vision with potential donors (ECHO, DFID, EU, OFDA, etc.) including bilateral, multilateral and corporate.

  • Collaborate with Advocacy to influence donor funding strategies when appropriate.

  • Liaises with SOs regarding donor priorities and opportunities for funding.

  • Support Finance in the allocation and tracking of response funding to ensure response strategic priorities are funded and effective leveraging of available funding.

  • Support mapping of all funding sources with Finance.

  • Support funding allocation process (Private Non Sponsorship & grant opportunities) in coordination with Finance, Response Director and Operations to reflect response strategic priorities, operational realities and ensure compliance with relevant funding regulations.

  • Support Finance to track donor funding allocation and commitments to ensure response strategic priorities are funded.

  • Oversee development and submission of project proposals to donors to resource operations plan.

  • Develop project proposals with Operations, Advocacy, Finance and relevant Support functions and ensure stakeholders have the opportunity to review proposals and raise issues prior to submission to donors.

  • Ensure proposals are aligned with the operational plan, sector DADDs and standards.

  • Ensure proposals are aligned with accountability standards and basic DME requirements.

  • Maintain donor and SOs communications to facilitate funding acquisition.

  • Support Finance to ensure an up-to-date funding matrix.

Ensure support for Finance to establish grant management system to guarantee fulfillment of donor requirements:

  • Support Finance to conduct grant orientation or grant start-up workshops for relevant staff.

  • Plan and manage donor reporting to ensure that all donor requirements are met.

  • Support Finance with monitoring of grants for compliance with grant requirements.

  • Oversee planning, implementation, analysis and sharing of findings from assessments and program monitoring.

The Response Programmes Director will ensure that the DME team undertake the following activities:

  • Design and implement community consultation processes to ensure understanding of World Visions role, planned interventions and provide opportunities for input and feedback into programme and project designs.

  • Design and implement Information Provision plan to ensure that accurate and reliable information about the programme is made available and shared with communities in a timely and accessible manner.

Establish and support implementation of complaint and feedback mechanisms:

  • Document, implement and monitor complaint and feedback systems to ensure timely responses to communities.

  • Consolidate and analyse community complaint information to inform Operations and response management of key issues raised by beneficiaries.

  • Coordinate Humanitarian Accountability planning and learning with other accountability focused INGOs and LNGOs.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 3-5 years in leadership role in the humanitarian assistance and development sector, with a significant portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Experience in program management and implementation of multi-sectoral emergency response projects.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Work experience as Program Officer at least for 1-3 years in a country other than the home country.

  • Strong team leadership skills.

  • Emotional Intelligence (self awareness, managing emotions and those of others, remaining calm/composed, dealing with ambiguity and change).

  • Understand Humanitarian Industry and have proven experience within a relief setting.

  • Effective in written and verbal communication in English.

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders.

Preferred:

  • Previous experience working in complex emergency/rehabilitation settings.

  • Experience coordination with INGOs and other key stakeholders-High degree of negotiation and persuasion skills.

  • Ability to work with a reasonable level of comfort in high tension and high security risk situations.

  • Ability to maintain performance expectations in diverse cultural contexts psychologically stressful environs and physical hardships.

  • Ability to facilitate the creation of cross-functional project teams and the development of national strategies.

  • Excellent time-management and prioritization.

  • Demonstrates openness and transparency.

Response Director

*Country location to be determined based on response.

*Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

PURPOSE OF POSITION:

The Response Director (RD) has primary responsibility for directing the response from strategy to implementation, inclusive of performance and oversight of all aspects of the response. She/he should develop and maintain an efficient, cohesive team, while ensuring effective coordination and relationships with the other agencies, officials, beneficiaries, donors and all areas of the Partnership.

KEY RESPONSIBILITIES:

Develop and monitor implementation of response strategy that addresses WV strategic goals to meet humanitarian needs:

  • Lead response strategy development with National Director (ND), Regional Leader (RL), Partnership Executive Team

  • (PET) and other senior stakeholders.

  • Ensure primary and secondary information on needs inform strategy formulation.

  • Ensure context analysis informs strategy development.

  • Consult with ND and RL to ensure National Office (NO) strategy and plans (including Child Wellbeing targets) are taken into account in

  • response strategy formulation.

  • Ensure strategy aligns with anticipated capacity.

  • Monitor appropriateness of strategy in addition to implementation of strategy and transition plans.

Ensure response is staffed to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to NO capacity building in the area of emergency response in coordination with NO leadership and Human Resources (HR).

  • Determine response organization structure with ND and HR.

  • Conduct high-level workforce planning with HR and mobilise surge functions as required.

  • Oversee the recruitment of the RDs direct reports.

  • Ensure defined accountabilities under the Emergency Management System (EMS) are clear for each function including Term of Reference (TOR) objectives and qualitycriteria.

  • Ensure HR works with EMS functions to identify workforce requirements.

  • Ensure HR plans for capacity building with EMS functions.

  • Ensure HR develops performance planning and review processes that include quality criteria.

  • Ensure HR establishes a staff care function and mechanisms that support staff well-being.

  • Consult ND to plan Response team transition/integration.

  • Ensure adequate internal communications mechanisms are in place to ensure policies, information and decisions are shared with staff as appropriate.

Establish and maintain effective working relationships with humanitarian actors, government representatives, World Vision stakeholders, the media and general public:

  • Represent the response in Partnership Executive Team and Partnership Coordination Team (PCT) (where activated).

  • Identify and highlight areas of conflict to Response Senior Management Team (SMT), ND, RL and Partnership

  • Executive Committee (where activated).

  • Create and maintain collaborative relations and where appropriate partnerships with government, other NGOs, UN

  • agencies, civil society, churches, bi-lateral missions and donors.

  • Participate in consortium meetings and Response related national coordination meetings.

  • Ensure World Vision is represented at relevant technical and coordination mechanisms in-country.

  • Serve as an organizational spokesperson for media interviews, advocacy initiatives and other public events.

Develop and plan response to achieve response strategy goal and objectives:

  • Provide oversight to funding allocation (i.e. Private Non-sponsorship or PNS, grants, etc) to ensure alignment with

  • strategy and humanitarian needs.

  • Ensure response programme development meets World Vision and international standards.

  • Ensure that adequate funding to address humanitarian needs is acquired.

  • Ensure Advocacy staff are empowered to integrate advocacy across sectors and to develop child-focused advocacy positions which are aligned with strategy and organisational priorities, in strong alignment with NO and Response

  • Operations teams.

  • Facilitate the signing of MOUs and contracts, with donors, Support Offices (SOs) and other relevant stakeholders.

  • Ensure appropriate waivers are in place to facilitate timely response implementation.

Implement response programme in accordance with commitments to meet international and WV standards:

  • Ensure that accessible beneficiary feedback mechanisms are established and functioning.

  • Ensure staff establish community accountability methods across all of the response program.

  • Monitor and identify risks to programme quality and coordinate resources to address them.

  • Ensure that all programmes are implemented, monitored and evaluated according to set plans and that agreements

  • with donors, SOs and other stakeholders are adhered to.

  • Ensure management meetings address quality risks, relevant monitoring data and community feedback.

  • Initiate resourcing mechanisms and ensure financial and material (in-kind) resources are managed according to WV

  • standards, donor and SO agreements.

Initiate response funding mechanisms with support of ND, RL & Regional HEA Director (RHEAD):

  • Ensure that funding is managed and accounted for in compliance with donors and Support Offices agreements and WV standards.

  • Ensure that programme and projects audits are planned and conducted as per WV audit regulations and donor government requirements.

  • Ensure that audit reports are responded to and recommendations implemented.

Ensure that response meets World Vision minimum quality standards and supports program improvement, reflection, learning and innovation:

  • Ensure previous response learnings from Global learning facilitator are reviewed in program design.

  • Encourage the incorporation of best practice and innovation in program design.

  • Ensure all functions have quality planning sessions to meet quality objectives of their TOR.

  • Ensure achievement level of all function quality objectives is monitored monthly and reported.

  • Ensure risks that prevent the achievement of quality objectives are reported and rapidly addressed.

  • Ensure mechanisms are established to identify, document, and share lessons learned with Partnership.

Oversee Security function, planning and implementation to ensure response staff and organisational safety and security:

  • Ensure staffing of Security function.

  • Provide oversight to implementation of security protocols as per CSR.

  • Facilitate inter-agency coordination for information sharing and intelligence sharing.

Ensure response internal and external reporting requirements are met:

  • Liaise with Programmes and Info Management to ensure internal and external reporting requirements are planned for

  • and reports are prepared.

  • Review and submit partnership programme reports.

  • Prepare and submit monthly management reports.

  • Ensure internal response coordination & information sharing mechanisms are functioning.

Ensure that response staff have appropriate housing, offices and information/communication systems:

  • Ensure that staff have access to appropriate office space/equipment, information/communication systems/equipment

  • and other facilities which enable them to carry out their responsibilities.

  • Ensure that all response vehicles and other equipment are well managed and maintained.

  • Where necessary, ensure that relevant staff have access to appropriate housing.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 5-7 years in leadership role in the humanitarian assistance and development sector, with a significant

  • portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Experience in serving as an organizational spokesperson to media and other external audiences.

  • Effective in written and verbal communication in English.

Preferred:

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders as well

  • as staff.

  • Ability to work in coordination with other humanitarian organizations.

  • Ability to analyse and make decisions in challenging situations in the absence of specific guidance and/or full

  • information.

  • Ability to communicate and model to staff positive behaviours which help them remain resilient and effective in dynamic and high pressure environments.

Work Environment:

  • Work hours are often in excess of 12 hours per day during difficult periods of the response.

  • Responses are often mounted in insecure or natural disaster-prone contexts, which may disrupt normal work patterns

  • and generate staff safety issues.

  • Work and housing environments may at times be well below normal standards in terms of facilities, equipment, food availability and hygiene.

Response Operations Director

*Country location to be determined based on response.

*Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

PURPOSE OF POSITION:

Response Operations Director leads the Operations team and oversees the implementation of the response activities. He/she transforms the response strategy into implemented reality, managing day-to-day sector activities and providing technical guidance to the Programmes team for design and programme quality.

KEY RESPONSIBILITIES:

Ensure program planning is informed by technical standards and operational viability:

  • Contribute to planning of sector requirements for people, funding and supplies.

  • Ensure all program designs are based on needs assessment findings (primary & secondary data) and analysis,

  • targets the most vulnerable/chronically and is operationally viable.

  • Ensure all programs refer to technical standards, consider government standards and are aligned with Strategic

  • Guidance and Do-Assure Dont Do (DADDs) for the First Phase of Emergency Responses and Sector Packages.

  • Ensure inclusion of advocacy issues and cross cutting themes are considered in design.

  • Ensure programs and projects are measured according to technical standards and Child Well-being targets.

  • Ensure Operations Plans are developed and implemented with community engagement, taking into account local capacities and utilising Do No Harm/Local Capacities for Peace (DNH/LCP).

Establish, lead, resource and staff Operations unit to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to National Office (NO) capacity building in the area of emergency response in coordination with NO

  • leadership and Human Resources (HR).

  • Determine Operations organisational structure and staffing plan with HR.

  • Monitor recruitment and deployment of Operations staff and plan for capacity development.

  • Ensure Operations staff handovers are conducted.

  • Develop Operations budget in coordination with Finance, ensuring strong alignment and coordination with

  • Programming team during budgeting and budget management process.

  • Plan for Operations transition/integration.

Conduct response operational planning to ensure effective coordination and timely delivery of response activities:

  • Plan and facilitate detailed operational plan and delegate responsibilities to carry out plan.

  • Ensure Accountability mechanisms are in place for Community and stakeholder feedback.

  • Planning process considers community requirements (i.e. timelines) and progress is monitored by Design, Monitoring & Evaluation (DME).

  • Facilitate planning between sectors to meet overall program goals.

  • Facilitate requirements planning with Support Services.

  • Ensure collaborative planning with external stakeholders such as UN Agencies, other NGOs and Government ministries where possible through coordination mechanisms.

Oversee implementation and monitoring of operations to ensure achievement of response goals and objectives and inform operational improvement:

  • Monitor results against sector plans and address identified issues.

  • Monitor expenditure reports and take corrective action with Finance and Programs.

  • Review Monitoring & Evaluation (M&E) and Accountability data with Sectors and Programs to identify and address any issues for operational improvement.

  • Review context analysis with Programs and Liaison for Operational Intent adaptation.

  • Review findings of learning events and evaluations with Programs to make operational improvements.

  • All evaluations of sector interventions are planned with DME to assess effectiveness and timeliness.

Oversee development and implementation of operations reporting systems to support timely and accurate reporting:

  • Establish and implement internal reporting system in coordination with DME.

  • Ensure Operations provide input for grant/donor and program milestone and reports to Programs.

  • Write report on quality risks and their resolution and submit to Response Director on regular basis.

  • Ensure that Operations meets reporting requirements for Clusters, Ministries and/or in-country stakeholders.

Ensure implementation of response operations according to safety standards with support from the Security function:

  • Organise security assessments for all field operations that inform a security plan.

  • Implement the recommendations of the security plan for all field operations.

  • Ensure security incident reporting protocols are complied with by operations staff.

  • Ensure Operations staff adhere to security standards for staff movement and communications.

  • Work with Security to ensure safe and effective Civil/Military relationships with armed actors.

Ensure operations meet WV minimum quality standards and support improvement, reflection, learning and innovation in sectors:

  • Ensure previous sectors learning from Global Learning Facilitator are reviewed.

  • Encourage the incorporation of sector best practice and innovation.

  • Ensure sector have a quality plan to meet quality criteria and minimum sector standards.

  • Ensure achievement of all function quality criteria is monitored and reported regularly.

  • Ensure risks limiting achievement of objective to quality criteria are reported & rapidly addressed.

  • Ensure mechanisms are established to identify, document, and share function lessons learned.

Coordinate with Support Services function for ongoing provision of funds, staff, equipment, vehicles and supplies to ensure timely implementation of operations:

  • Ensure Ops submit clear and timely budgets and funds requests to Finance.

  • Ensure Ops submit clear and timely staff plans to HR and immediately advises on changes.

  • Ensure Ops follow Finance procedures to rapidly process payments to suppliers.

  • Ensure Ops submit vehicle requirements to logistics and follow vehicles management guidelines.

  • Ensure Ops submit communications requirements to ICT and follow ICT procedures.

  • Address delays in Support Services to Response Manager for rapid resolution and waivers.

Identify, report and refer operational blockages caused by external actors to Liaison to be addressed through external advocacy:

  • Establish operation team protocols where sector and geographic leads identify and report where external actors are

  • delaying/preventing implementation.

  • Refer issues delaying implementation to Liaison to resolve through inter-agency coordination and/or government

  • relations.

  • Ensure protection issues are reported and addressed in coordination with Advocacy.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 5-7 years in leadership role in the humanitarian assistance and development sector, with a significant

  • portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Experience in program management and implementation of multi-sectoral emergency response projects.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Strong team leadership skills.

  • Emotional intelligence (self awareness, managing emotions and those of others, remaining calm/composed, dealing

  • with ambiguity and change).

  • Effective in written and verbal communication in English.

  • Academic and on-the-job training in at least one of the support services or response-sector relevant areas.

Preferred:

  • Understanding of the international humanitarian system, particularly the systems, structures and key actors.

  • Understanding of the key accountabilities that must be maintained in a response (beneficiaries, donors, peers).

  • Ability to lead operational planning processes.

  • Strong communication skills (oral and written) with ability to express ideas and concepts clearly and persuasively with

  • senior internal and external stakeholders.

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders as well

  • as staff.

  • Ability to work in coordination with other humanitarian organizations.

  • Ability to analyse and make decisions in challenging situations in the absence of specific guidance and/or full information.

  • Ability to communicate and model to staff positive behaviors which help them remain resilient and effective in

  • dynamic and high pressure environments.