World Vision Zambia (WVZ) Limited is a Christian Relief, Development and Advocacy organisation dedicated to working with children, families and communities to overcome poverty and injustice. WVZ serves all people regardless of religion, race, tribe or gender. We are currently working in 39 large scale programmes in 29 districts in Zambia.
WVZ implements interventions in Education, Food security and Economic Development, Health, Nutrition and HIV and AIDS, Water, Sanitation and Hygiene, and cutting themes such as Christian Commitment, Gender, and Child Protection.
Position: Advocacy and Communications Director
Position reports to the National Director
Location: National Office
Purpose of the Position
To provide overall leadership to the Advocacy & Communications department in support of WV Zambia’s National Office strategy, objectives and aspirations. Develop an integrated Advocacy & Communications implementation plan that strongly positions WV Zambia’s “voice,” policy positions, reputation, and influence to internal and external stakeholders (government, media, private sector, academia, health/water/education/livelihoods sectors, non-governmental organizations and the WVI Partnership). Communicate World Vision’s Christian ethos and demonstrate a quality spiritual life that is an example to others.
Advocacy and External Engagement
Lead Advocacy campaigns on behalf of World Vision, with particular focus on “It Takes a World to End Violence Against Children,” including the continued roll out of WV Zambia’s campaign theme of “Ending Child Marriage.” These should be in alignment with World Vision’s global campaign, zonal themes as well as be integrated with other sectoral and programme activities and should be especially integrated and aligned with local fundraising (Resource Acquisition department).
Lead World Vision Zambia’s national government engagement, representing WV Zambia in key internal and external forums, with a particular focus on Ministry of Gender, Ministry of Education, and key UN agencies as well as national and international NGOs. This engagement should be done with analysis of current government policies, spending, partner engagement with a plan/strategy to change some of the policies, resourcing, and/or implementation.
Ensure successful implementation of Social Accountability programming, using World Vision’s Citizen Voice and Action (CVA) methodology. This must be co-owned with the Integrated Programs department. Enhance local-to-national links for evidence-based advocacy by drawing upon evidence from data generated through Citizen Voice and Action methodology.
Ensure that Zambia influence and participate effectively in cross-sector regional, partnerships and multi-stakeholder platforms for child well-being in line with the new opportunities of the SDGs.
Provide oversight and support to the development and implementation of external engagement plans at zonal levels to ensure consistency and coordination. These should be included in the annual operational plans of programs and thus should be coordinated with Integrated Programs departmental leadership.
Ensure humanitarian advocacy is supported, activity is integrated at all levels, and includes appropriate focus on child protection, protection of civilians, protection of humanitarian access, etc.
Communications and Branding
Develop and implement a communications and branding plan which supports World Vision Zambia’s national strategy.
Develop branding framework and implementation plan that raises awareness of WV Zambia’s work, concurrently strengthening the organization’s advocacy capability.
External Communications – Increase WV Zambia’s reputation and coverage with Zambian and international media. This should be done through engagement with print, TV and radio media outlets, social media, the webpage and other capacity statements targeted toward specific audience.
Internal Communications – Working with the People & Culture (HR) department develop robust internal communications that engage all WV Zambia staff to support the desired organizational culture.
Create and coordinate mechanisms to engage supporters through the development of communication, online engagement, reports, research, field visits, etc. that address our donors’ drivers for supporting Zambian children.
Lead the development of high quality communication materials (e.g. annual report, capacity statements, brochures, maps, PowerPoints, etc.) to engage a broad range of stakeholders.
Implement both internal and external crises communication mechanisms to protect WV Zambia’s reputation. This should be done as part of, and in coordination with the rest of, the organization’s Crisis Management Team
Work with the Resource Acquisition department to develop advocacy-related capacity statements, funding proposals, and other external facing statements with a particular focus on corporate entities.
Develop advocacy and communications resources to strengthen child-focused and issue-based advocacy aligned with identified priorities and public messaging.
Donor Liaison Team
Lead Donor Liaison staff – Work closely with key Support Offices, and internally, to create unique experiences for donors who visit the organization’s program that convey the development issues affecting children and lead to resource development.
Lead, manage, mentor staff of the Advocacy & Communications department, ensuring goals and objectives are implemented effectively.
Lead the team to implement innovative advocacy & communication approaches while learning from existing programs.
Support the organizational governance (i.e. Board) and Senior Leadership Team with clear communication materials. Support the National Director to serve as a key spokesperson to externally promote justice for children on WV’s key priority issues.
Facilitate a process of continuous learning on appropriate communication systems, processes and tools as appropriate for WV Zambia.
Identify capacity gaps in the National Office’s advocacy and communications work and then address these gaps with the Senior Leadership Team and Regional Office.
Champion/facilitate advocacy and communications training within the National and Project Offices.
Perform other duties as required by the National Director.
Qualifications: Education/Knowledge/Technical Skills and Experience
Master’s Degree or higher in Advocacy, Communications, Public Relations or related field preferred.
Minimum of 10 years of experience in advocacy or international communications in a leadership role; with experience in leading and managing teams.
Strategy development, business plan execution, and project implementation.
Government engagement leading to change or improved execution of government policies.
Experience in leading the development of a wide array of communication materials such as publications, video segments, web and other modern media.
Expert level understanding of Child Rights Policy, Sustainable Development Goals and Convention on the rights of the Child.
Significant field experience and understanding in International Development and /or Humanitarian context.
Fully member of the Public Relations/Journalism/media coordinating body in Zambia, as required.
Other skills, Competencies/Attributes:
Excellent experience in managing people in a diverse cross-cultural environment
Strong stakeholder engagement and networking skills
Demonstration of well- developed interpersonal skills, excellent communication skills both verbal and written.
Substantive experience working in the INGO and Government sector dealing with multiple advocacy and communication requirements.
Proven record of publications and research papers.
Strong understanding of WV mission and vision including partnership standards.
Working with technical staff to publish research papers.
Capacity building of a range of stakeholders in advocacy and communication approaches and methodologies.
Working Environment / Conditions:
Office-based with frequent travel to the field
70% at the office
30% travel required
“World Vision Zambia is committed to the protection of children and adult beneficiaries from all forms of abuse and sexual exploitation. All employment is conditional upon the successful completion of all applicable background checks, including criminal record checks".
Women are strongly encouraged to apply, ONLY shortlisted candidates will be contacted!
*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.
PURPOSE OF POSITION:
Reporting to the Senior Director, Public Engagement, the Reputation Communications Director is a senior role proactively and reactively directing the development of reputation protection and building activities. They will lead two teams with distinct areas of communitions skills and responsibilities.
This director is responsible for maintaining World Vision’s reputation during crises and faced with risks. They will lead the risk communications team that handles emerging incidents and reputational crises in the partnership and ensures there are strong policies, procedures and protocols for these responses offices across the partnership and globally. This Director will work directly with global media and other influential external partners and stakeholders to shape their understanding of and trust in WV.
They will also direct a creative and technical digital properties team that develops and control all of the digital channels of World Vision Internationsl (WVI) (WVI.org, fb, Instagram, twitter etc.).
The postholder will fully understand the relationship between trust drivers, the impact of crises, and the increase in positive reputation and will use this knowledge to significantly build trust in the organisation in order to grow influence, impact and income.
This role will work closely with the Senior Director, Public Engagement and the Senior Director, Communications and others in the global marketing and communications core team to identify and promote opportunities for building trust and reputation in line with the global partnership strategy. Able to act on their own, the postholder will work closely in partnership with others, including members of the Executive Leadership Team, Regional Leaders and Support Office (SO) and regional executives, Evidence & Learning, Global Resource Development (GRD), External Engagement & Advocacy and Faith & Development, providing advice and guidance to ensure reputation is managed and maintained through change and operational actions.
Working closely with the Brand Director, this postholder will ensure all reputation building activities are on brand and build and support the partnership and Global Communications strategies.
The position will be responsible for directing a team of communications experts in crisis management and digital communications, ensuring partnership capacity is in place for strong responsive comms for global issues and crises, developing evidence based communications that convey who we are, our core values, demonstrate our Christian Identity and build our reputation with powerholders, supports and the humanitarian sector and maintaining best in class digital properties for WVI.
Set the strategic directions and lead a team of communications experts in crisis management and digital communications, ensuring partnership capacity is in place for strong responsive comms for global issues and crises, developing evidence based communications that convey who we are, our core values, demonstrate our Christian Identity and build our reputation with powerholders, supports and the humanitarian sector and maintaining best in class digital properties for WVI.
Provide leadership to Risk Advisors team to ensure global capacity for incident responses and ensure policies, protocols and training are consistently reflecting best practice. Advise and guide senior leadership in the partnership on Tier 1 and 2 responses to issues that threaten to harm the WV brand and reputation, and deal directly with global media and other partners during these incidents.
Strategically lead the digital properties team in developing and maintaining best-in-class digital channels for WVI, including WVI.org and all affiliated National Office, campaign and functional websites and microsites, fb, twitter, Instagram and youtube channels and any emerging digital channels.
Engage with executives in WVI and across the partnership to create and ensure alignment and that executives are champions of the digital strategy.
Work closely with the Senior Director, Public Engagement and the Senior Director, Communications and others in the global marketing and communications core team to identify and promote opportunities for building trust and reputation in line with the global partnership strategy. Work closely in partnership with others, including members of the Executive Leadership Team, Regional Leaders and SO and regional executives, Evidence & Learning, GRD, External Engagement &
Advocacy and Faith & Development, providing advice and guidance to ensure reputation is managed and maintained through change and operational actions.
Identify, develop and champion reputation building activities that take account of trust drivers and build positive organisational reputation and ensure these are used in WVI channels, and in offices across the partnership. Use organisational and communications strategies as a springboard to develop and maintain improvements to global reputation and engage the voices of leaders in the org as well as children, communities and partners.
Work closely with the Brand Director to ensure all reputation building activities are on brand and build and support the partnership and Global Communications strategies.
Lead the development of corporate materials that will grow trust in the organization eg, World Vision Guide, Global Annual Reviews in line with the organizational brand and strategy.
Play an active senior role and provide strategic crisis management and branding approach in the Operations Management Team and lead digital comms networks for the partnership. In this strategic approach and the active role in the digital comms networks is considering the relationship between trust drivers, the impact of crises, and the increase in positive reputation and will use this knowledge to significantly build trust in the organisation in order to grow influence, impact and income.
KNOWLEDGE, SKILLS & ABILITIES:
Post Graduate degree or equivalent in Communications, Public Relations, Journalism or a related field.
10+ years working in a communications role, preferably within World Vision.
10+ Experience with successful crisis management.
Experience developing high-level communications strategies based on insights and research, and gaining senior stakeholders’ ownership and buy-in for the strategies.
Thorough understanding of World Vision’s ministry and issues including children, poverty, relief, sustainable development, donor engagement and food aid.
Strong communication and interpersonal skills; able to win the confidence of a broad range of different stakeholders.
Thorough understanding of media, its likely interests, demands and expectations.
Thorough understanding of crisis and issues management.
Good understanding of private, public and institutional donors, as well as other partners, and their expectations and needs for information during a crisis.
Experience of working in cross-cultural environments, sensitivity to multicultural social, religious and gender issues.
Strong analytical skills, able to clearly assess and evaluate issues and alternative strategies.
A self-starter, able to identify the key issues and mobilise senior stakeholder support.
Excellent writing skills.
Familiarity with general legal concepts such as confidentiality, liability, contractual obligations etc.
Experience working with lawyers for legal advice and counsel.
Understand transparency and accountability trends and issues in the humanitarian sector.
Understanding of internal communications and of ways in which staff can help build and maintain reputation.
Preferred Skills, Knowledge and Experience:
Understanding of what builds and detracts from trust and reputation.
Multi-lingual ability an advantage.
Crisis communications experience.
The position requires ability and willingness to travel domestically and internationally up to 25% of the time.
*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.
PURPOSE OF POSITION:
The Senior Director, External Engagement provides overall leadership, coordination and alignment of global level external engagement, seeking to achieve influence, support income and ultimately to impact external targets in support of WV objectives for children as articulated in Our Promise. The Senior Director will develop and deliver annual plans that maximize the external engagement of Senior leaders, sector and thematic experts, policy advisors and children. The Senior Leader leads and facilitates the External Engagement (EE) Advisory Group for aligned and impactful external engagement across the Global Centre, including through analysis and prioritization of external stakeholders and partnerships, and through regular reporting, innovation and excellence. The Senior Director leads the alignment of EE in WV Global Capitals, leads a team of EE advisors (including in the Global Capitals) and ensures that WV voices are addressing the most important and impactful stakeholders, forums and processes in support of the rights and well being of children, especially the most vulnerable. The Senior Leader will support strong external engagement across all entities of the Partnership, including support to Regional Advocacy Directors in their EE planning. S/he will support Senior WV leaders, including the President, in their participation in major multilateral events and dialogue with external bodies.
Develop and deliver a global External Engagement agenda focused on the rights of children and the achievement of priority Sustainable Development Goals (SDGs) External Engagement agenda provides the best opportunities for WV to advance its external objectives and positively impact the lives of most vulnerable children.
Work with Global Capital leads to represent or position WV within the UN, diplomatic, and NGO communities.
Coordinate and facilitate external relationships that enable WV to articulate its concerns to NGO, UN, Governmental, and other multilateral bodies.
Strategic briefings to inform organizations of WV's work and policy positioning.
Direct meetings with key individuals and active participation in meetings of multilateral bodies.
Support, coordinate and facilitate representation at agreed global events on behalf of the wider A&EE.
Translate in-depth policy work in A&EE priority thematic areas into messaging for use in external relationships.
Maintain good relations and work effectively with other members of the GC, SOs and GFO teams to ensure that World Vision presents a professional and efficient point of contact to global institutions.
Including maintaining awareness of the activities of other members of the team to enable mutual support during times of high pressure activity.
Management of the EE team, including across Global Capitals in New York, Geneva and Brussels. Support regional capitals in other locations (Africa, Asia and LAC).
Aligned, well functioning team supporting overall EE objectives of the A&EE team and Global Centre.
Develop team culture in line with agreed A&EE behaviours and mindsets.
Contribute to the overall leadership of the A&EE team.
Set and monitor the team’s annual workplans and the individual workplans of the team.
Represent World Vision, and/or support representation of World Vision leaders at priority external forums, events, networks and other processes to promote agreed policy positions.
Strong and effective World Vision representation at priority global forums and processes, through:
Consistent use of strategic planning processes and tools. This includes working with Global Communications to develop communications plans for all priority engagements, and working with the President’s communications team when he is participating.
Support for participation in international meetings, and provision of direction re: networking with multilateral leaders. Briefing key World Vision leaders before key events and debriefing afterwards.
Act as the organisational representative, the representative of the President, or the representative of the Advocacy & External Engagement Partnership Leader at external forums.
Advise WV leadership on industry thinking and new developments.
Provide overall leadership to EE Advisory Group.
Aligned, coherent and bold World Vision EE across the Global Centre, directed at the most important and prioritized external stakeholders, leading to influence, income and impact for children.
Provide guidance for the development of strategic global partnerships.
WV’s highest priority global partnerships are performing and delivering at their optimal level and, thereby, making substantive contributions to WV’s impact.
KNOWLEDGE, SKILLS & ABILITIES:
Masters degree in International Affairs, Public Policy, International Development, Human Rights, Law or other relevant field.
Minimum 7 year leadership experience working in child rights focused External Engagement in CSO context and/or government or multilateral context.
Expert level understanding of child rights policy debates and dialogues, including regarding the Sustainable Development Goals, ODA, and the Convention on the Rights of the Child.
Significant field experience and/or understanding in international development or humanitarian contexts.
English language fluency.
Preferred Skills, Knowledge and Experience:
Excellent communications skills, verbally and written.
Excellent trends and political analysis skills.
Excellent team leadership and management skills.
Strong understanding of World Vision Partnership and Our Promise.
Strong understanding of global trends, debates and agendas related to development and humanitarian issues.
The position requires ability and willingness to travel domestically and internationally up to 30% of the time.
*We have consolidated World Vision's Emergency Response Roster. If you have previously applied your information has been retained and is in our database; do not reapply.
*Answer all questions on the application to be considered for the Emergency Response Roster; country location to be determined based on response.
*If you do not meet minimum eligibility requirements, we invite you to support and help through prayer and donations.
World Vision’s Emergency Response Roster is comprised of highly experienced and vetted humanitarian aid professionals available for short term, medium term, and long term emergency response assignments with World Vision. This roster allows World Vision to more rapidly identify and hire for key positions in its humanitarian response offices.
If selected, eligible applicants will first be fully vetted and then approved for the Emergency Response Roster. As vacancies arise in our humanitarian offices, roster members will be considered for employment opportunities.
If you have the required experience and would like to work with us helping protect lives, restore dignity, and renew hope, we’d love to hear from you.
Minimum Eligibility Requirements for all Emergency Response Roster Positions:
5+ years of cross cultural humanitarian emergency experience outside of your home country.
Minimum 2 years experience serving successfully in fragile or unstable environments.
Experience directly managing staff during humanitarian emergency responses.
Ability to work long hours in stressful environments with a variety of skilled professionals.
Demonstrated management of budgets in emergency response settings.
Willing to serve unaccompanied; most likely in a team house setting.
English proficiency; written and verbal.
Grant Acquisition Management experience in your personalized expertise.
Strong track record in developing good working relationships with governmental institutions and multilateral agencies.
Below are the World Vision Emergency Response Roster positions that are currently open and accepting applications. If a position matching your background and interests is not listed, we encourage you to check back often as a more appropriate roster position may be listed and accepting applications at that time.
When submitting your application to World Vision’s Emergency Response Roster, please indicate in your cover letter / application which roster position you would like to be considered for.
Director positions currently accepting applications (must have 5-7+ years’ in response leadership role):
Programmes Strategy & Development Director
Manager/Specialist positions currently accepting applications (must have 5+ years’ related experience):
Communication and External Engagement Manager
Human Resources Manager
Support Services Manager
Information Management Manager
Monitoring, Evaluation, Humanitarian Accountability & Learning (MEAL) Manager
Grant Acquisition and Management Manager
Cash Programming Manager/Specialist
Water, Sanitation and Hygiene (WASH) Manager/Specialist
Mental Health and Psychosocial Support Manager/Specialist
Education in Emergencies Manager/Specialist
Child Protection ManManager/Specialist