Director, IT Project and Portfolio Management

*Position location to be determined by home country of successful candidate in California, USA; Manila, Philippines; San Jose, Costa Rica; London, UK or Accra, Ghana where WVI is registered to operate.

PURPOSE OF POSITION:

The Director, IT Project and Portfolio Management role is responsible for the management of one or more highly complex or enterprise-wide programs and Tier 4-5 project budgets. He / She facilitates the initiation of complex technical programs to ensure the development of detailed work plans, schedules, project estimates, resource plans, and status reports for each project within a program. He / She manages the tranches of work within a program, ensuring that the program remains aligned with and is coherent in achieving its objectives. In addition to directly supervising a team of project managers, He / She is also accountable for working with business and IT leaders in order to successfully deliver on the initiatives for OurPromise2030.

The IT Director II role is responsible for managing and maintaining global IT processes and standards relevant to their area. This position manages multiple IT processes within one functional area and provides IT services to one or more regions globally.

Individuals within the IT leadership job family have responsibility for activities that contribute to planning, creating and implementing an IT vision and strategy aligned with the company’s strategic business plan. They oversee the development of corporate standards, technology architecture, technology evaluation and transfer. They manage small to large teams of people responsible for developing and delivering IT solutions for the business and customers. Each role within this job family provides technical and business leadership to their organizations as well as to the business.

IT Leaders are also responsible for analyzing trends in technology, assessing the impact of emerging technologies on the business, providing solutions to address technology and business issues, and managing financial resources while ensuring the development of high-quality technology solutions. These solutions must be developed at the best possible cost and be aligned with customer and business needs while establishing relationships with employees and key internal and external stakeholders. They are also responsible for participating and leading the development of an IT governance framework that defines the working relationships and sharing of IT components among various IT groups within the organization.

To be successful, individuals must possess a combination of business, technical and leadership skills and competencies. This requires an understanding of client’s business needs, processes and functions. They also need a solid knowledge of IT infrastructure, architecture, applications development and support, networks, and computer operations. In addition, individuals working in this job family must have excellent communication skills and the ability to influence others.

KEY RESPONSIBILITIES:

Business and IT Strategy:

  • Develops the tactical components and strategies to achieve goals.

  • Works with business partners to understand business needs.

  • Manages the development and implementation of IT initiatives to support business strategy.

Change Management:

  • Articulates change.

  • Is active and visible throughout the change process.

  • Provides frequent, communication to department/organization and clients about the change (i.e., rationale, expected outcomes, the "big” picture) and the impact of the change (individual and business).

  • Builds a coalition of sponsorship (managers, staff and clients) and manages resistance to the change.

  • Identifies and removes obstacles to change.

Governance:

  • Leads or participates in a customer advisory board to manage IT services demand.

  • Communicates client’s needs and priorities and provides feedback on pricing and investment.

Architecture:

  • Provides input to technology planning within multiple functional areas.

  • Implements solutions consistent with current and future architecture.

Process Improvements:

  • Participates in the initiation of, and manages the improvement processes that impact customer satisfaction and relationships.

  • Owns the designated processes and is accountable for ensuring that established processes are followed.

Finance:

  • Participates in the development of IT budgets.

  • Tracks and takes appropriate steps to stay within budget.

  • Provides high-quality services at optimal cost to customers.

  • Measures service performance and implements improvements

IT Technology Development:

  • Directs the development and implementation of technology solutions required to increase business efficiency and effectiveness.

Service Level Agreements (SLAs):

  • Participates and provides input to the SLA development process.

  • Ensures internal SLAs are met.

Vendor Management:

  • Provides advice and counsel to the vendor relationship decision-making and contract development processes.

  • Assists to ensure contracts are in place

  • Reviews service provider performance.

  • Identifies and confirms performance problems and notifies contract managers.

Resource Management:

  • Meets regularly with team to gather work statuses.

  • Discusses work progress and obstacles.

  • Provides advice, guidance, encouragement and constructive feedback.

  • Ensures work, information, ideas, and technology flow freely across teams.

  • Establishes measurable individual and team objectives that are aligned with business and organizational goals.

  • Documents and presents performance assessments.

  • Recognizes and rewards associates commensurate with performance.

  • Implements organizational practices for staffing, EEO, diversity, performance management, development, reward and recognition, and retention.

Workforce Planning:

  • Identifies the roles, skills and knowledge required to achieve goals.

  • Ensures staff has the resources and skills needed to support all work initiatives within multiple COCs or functions.

  • Participates in IT workforce deployment activities.

KNOWLEDGE, SKILLS & ABILITIES:

  • Bachelor’s or Master’s Degree in Computer Science, Information Systems, Business Administration, or other related field. Or equivalent work experience.

  • Requires experience in managing teams and building relationships with people at a variety of levels.

  • Strong leadership skills, and experience in managing virtual teams.

  • Typically requires 10+ years of IT and business/industry work experience, with at least 3 years of leadership experience and 5 years in managing projects.

  • Willingness and ability to travel domestically and internationally, as necessary.

  • Effective in written and verbal communication in English.

  • Other languages and advantage.

Preferred Skills, Knowledge and Experience:

  • Strong familiarity with project management software.

  • Strong familiarity with budgeting, estimating and assessing project risk.

  • Experience in developing and deploying project best practices, policies, procedures and processes.

  • PMP Certification or Prince2 Certification.

  • Experience working for a Big 5 Consulting firms with a focus on Portfolio Management and Outsourcing.

  • International Experience; managing projects in EMEA, APAC and Americas.

  • NGO experience.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally often at short notice and up to 30% of the time.

Junior Program Officer, Bangladesh Refugee Response

PURPOSE OF POSITION:

The Junior Program Officer (Grant Acquisition) is responsible for writing proposals, editing of reports, and close support to sector leads and key operational staff. The role provides close coordination between World Vision (WV) Bangladesh Refugee Response stakeholders and donors or WV HQ offices (Support Office) colleagues and will work closely with the Program Manager, program Director and MEAL manager. This position will focus more on the project design and development in of the response rather than in grant management

KEY RESPONSIBILITIES:

Key Objectives of the position:

  • Support the grants acquisition process of analyzing opportunities as part of Go-No Go decision process, connecting with in-country UN donor representatives, ensuring calls’ guidelines are followed, maintaining close coordination with

  • World Vision Support Office (SO) contacts, and maintaining contact with World Vision Bangladesh’s resource acquisition unit in Dhaka as required.

  • Search for and identify donor/funding sources beyond and in addition to the “typical” mix of donors that the response currently engages.

  • Provide expertise in facilitating project design, proposal development in a manner that ensures quality advantage in a highly competitive market.

  • Provide guidance and support to ensure the adoption, implementation and strategic reporting of rights based programing, Targets, and Indicators are reflected in grant designs as far as possible.

Grant Acquisition:

  • In close cooperation with Program Manager, Program Director and other team members, identify and seek out and respond to grant application opportunities that are in line with response strategic objectives.

  • Facilitate in-country proposal development, confirming proposed project ideas follow the opportunities’ guidelines.

  • Ensure high-quality concept papers and proposals are developed which meet World Vision and donor requirements.

  • Ensure compliance with WVI’s GAM system and other Response related grant acquisition related policies, and procedures.

  • Ensure WVB response’s grant tracking system is constantly updated with correct information, reported to others in a timely fashion and that such information is securely stored for future reference.

  • Liaise closely with the response Grants and Finance Departments throughout the grant acquisition process, ensuring all proposal and grant sections are completed on time and are of the highest quality.

  • Work closely response MEAL team to ensure all designs have M&E frameworks that will result in the collection and reporting of evidence based information.

Project/Program Design:

  • Ensure project proposals address community needs / include community participation, and are in alignment with the response strategic objectives and the WVI Child Well-being Outcomes and Targets.

  • Ensure log frames, budgets and other project proposal documentation are in accordance with WVI and Donor formats and standards and submit them to the Program Director, Finance Director, and other support departments for review and

  • approval prior to submission.

Grant Management & Compliance:

  • Work closely with the Program Manager to ensure thorough understanding by Program Officers and Project Managers of new grant requirements/compliance issues.

  • Assist in the organizing of and content delivery for new grant inception workshops.

  • Assist the Program Manager in coordinating the overall reporting of donor funded projects, ensuring that reporting requirements are met and reports are submitted to WV Support Offices and donors on time and in high quality English.

Representation and Networking:

  • Under the guidance of the Program Director and Program manager, represent MBRR at appropriate UN and NGO meetings and workshops; joint-agency assessments; and task force teams.

  • Facilitate collaborative working relationships with World Vision Support Offices.

  • Assist Program Director in pursuing and coordinating opportunities for pre-positioning engagement with donors and other funding source entities and alert the Program Director when there is significant advantage for their direct involvement.

KNOWLEDGE, SKILLS & ABILITIES:

  • Bachelor’s Degree in relevant field is essential.

  • Post-graduate university degree (Master’s) in international development or relevant field -preferred.

  • Advanced written and oral English skills. (Ability to express ideas clearly and effectively, both in spoken and written English).

  • Strong understanding of the grants cycle.

  • Excellent analytical and problem-solving skills.

  • Familiarity with major donor funding requirements such as – UN Donors, USAID, Canadian Government, EU, ECHO, DFID, DFAT, etc.

  • Knowledge of project design, proposal development, M&E systems design.

  • Understanding of integrated response programming, particularly in protracted crisis and processes.

  • Thorough knowledge of MS Office, Lotus Notes and Microsoft Teams.

  • Strong capacity building and facilitation skills.

  • Cross-cultural sensitivity, flexible world view, emotional maturity and physical stamina.

  • Self-starter who can work independently under pressure and who has ability to manage work tasks without direct supervision.

  • Strong ability to work with and relate to diverse personality types, to practice relational and ideological tolerance, and to contribute to a positive organizational culture.

  • Ability to maintain performance expectations and healthy social interactions in stressful working environment.

Preferred Skills, Knowledge and Experience:

  • Demonstrated experience in designing and delivering training.

  • Demonstrated project management stills and the ability to work effectively under pressure (particularly in a crisis situation).

  • Ability to communicate well in English (verbal and written) – particularly in a crisis situation.

  • Computer literate (Word, Excel, PowerPoint).

  • Professional - behave in professional manner at all times and demonstrate ability to represent the organization well at interagency meetings.

  • Demonstrated personal values, attitudes and behaviors that are consistent with World Vision Core Values.

  • Minimum of 2-3 years working experiences in the humanitarian field and preferably working in programs.

Work Environment/Travel:

  • This position requires regular travel between the field-based offices and programming areas.

  • International travel may also be required.

  • Non-standard work hours due to the nature of the security occurrences – may be asked outside of normal office hours.

Deputy Chief of Party, Bandgladesh

PURPOSE OF POSITION:

The Deputy Chief of Party is responsible for the management of the project, including grant implementation, financial accountability, staffing, planning and reporting as assigned by Chief of Party.

The Deputy CoP has responsibility for overall project operations. S/he should be familiar with the technical components of the project and the required support services. The Deputy CoP ensures that grants operations and sub-grantee management activities are in full compliance with USAID regulations and aligned to NO operations. Upon CoP request, the Deputy CoP would represent the grant to donors and other stakeholders.

KEY RESPONSIBILITIES:

  • Direct and oversee World Vision and consortia member’s work in the DFAP program, ensuring that all program goals are met.

  • Organize and direct the work of grant staff, short-term advisors and consortia partners.

  • Provide supervision, training and performance management to project staff.

  • Ensure consortia functions as one team with one vision and goal.

  • Establish and maintain effective reporting, evaluation, and internal communication.

  • Ensure timely and accurate reports that meet donor requirements.

  • Supervise a team of senior level international and national staff with skills across a diverse set of technical areas including those of partner organizations.

  • Develop and update workforce planning.

  • Demonstrate strong staff management practices, consistent with WV policies, donor requirements and local laws.

  • Ensure proper technical capacity of staff is available.

  • Manage grant budget within approved spending levels and ensure accurate and timely financial reports to donors and SO IPGs.

  • Ensure timely and effective start-up of activities and implementation plans in place to burn as per budget and detailed implementation plan.

  • Ensure grant/project expenses are reasonable, allocable, prudent and spent in accordance with donor rules and regulations to ensure clean audits.

  • Oversee supply and equipment acquisition, disposition, and management in compliance with WV internal and donor requirements.

  • Liaise with host government officials, local communities, farmers, partners and other organizations as appropriate.

  • Carry out additional responsibilities and projects as assigned, including administrative and planning functions.

  • Act as CoP in his/her absence.

KNOWLEDGE, SKILLS & ABILITIES:

  • Master degree in one of core DFAP competencies or relevant degree, or equivalent experience in program management in developing countries.

  • Familiarity with USAID requirements, their history and their development.

  • At least 5 years of international development experience as either the Director or Deputy Director (or of each); must involve implementation and management of large-scale grant/ programme activities. Previous experience as DCoP with

  • USAID grants is a plus.

  • Knowledge of and familiarity with USAID international assistance program requirements, preferably Food for Peace (FFP) and/or other bilateral funding agencies.

  • Ability to integrate, lead and motivate teams of professionals around common goals.

  • Demonstrated accomplishment in working with host-country professionals, ministries and with donor colleagues in country.

  • Ability to integrate teams of professionals around common goals.

  • Strong skills in financial, personnel, and process management.

  • Diplomacy, strong presentation skills--oral and written.

  • Excellent computer and internet skills are required.

  • Sound abilities in short and long-term planning (including strategic planning).

  • Expertise in one of the DFAP main sectors.

  • Complementarity skills to the CoP skills.

  • Experience in managing food security grants.

  • Experience managing sub grants and contracts under grants for complex projects.

  • Fluency in written and spoken English.

  • Speaking Bangla is a plus.

Preferred Skills, Knowledge and Experience:

  • Previous experience with Development Food Assistance Programs (DFAP)s, Multi Year Assistance Programs (MYAP)s, and/or Development Assistance Programs (DAP)s is preferred.

  • Previous experience working in Bangladesh preferred.

  • Experience in managing inter-agency consortiums is preferred.

  • Ideal candidates would have an additional expertise (five years or more) in one or more of the following areas: food security programming, maternal/child health & nutrition, USG grants/compliance, food commodities/logistics, disaster

  • risk management, resilience and/or gender.

Work Environment/Travel:

  • Be prepared to be located remotely in the implementation area of the programme, travel to the capital city frequently, and travel regionally and internationally as required.

People & Culture (HR) Director, WV Bangladesh

PURPOSE OF POSITION:

Provide leadership and strategic management for all aspects of People & Culture (HR) and organizational development functions. It provides strategic input and support to the National and Response Director, CoPs and Senior Leadership Teams in order to achieve the Global strategy and World Vision Internationals (WVI’s) mission.

Lead and facilitate the development of a highly effective and strategic P&C function to ensure the organization has the right structure, culture and talent needed to deliver on its objectives. play a key role in assessing internal and external environment in the workplace demands to ensure a proper change management and organizational culture approach, that considers national socio-political context, disasters, and lead actions on attracting and retaining qualified work force, new organizational initiatives towards efficiency and effectiveness and increasing need for higher levels of accountabilities to support new funding streams and diverse programs.

The P&C Director position will lead strategic thinking and implementation of World Vision Bangladesh’s P&C plans consistent with the Country strategy and Partnership’s LEADER P&C strategy. This position will support the Senior Management Team and the Governance leadership of the organization to execute organizational strategies, goals and priorities with World Vision’s vision, mission and values with excellence.

KEY RESPONSIBILITIES:

Leadership and Strategy:

  • Advice and support National Office (NO) People and Culture in their leadership and engagement on matters related to Human Resource Management and Organizational Development.

  • Strategic business partnering with the Leadership at all levels in creating a culture of transformational leadership.

  • Advise and support the Leadership on all aspects relating to Human Resource Management, Leadership & Development and Organizational Development to create an enabling environment and increase people’s productivity.

  • Collaborate with NO Senior Management Team (SMT) in setting up and management of performance accountability systems and HR balance scorecard in consultation with all relevant stakeholders.

  • Practice servant hood and provide spiritual leadership to the team & beyond being a role model.

  • Provide leadership in recruitment of senior leadership positions by working closely with the region and board as and when needed.

  • Responsible to develop WV Bangladesh P&C priorities and plans ensuring that regional & national priorities are integrated and prioritized.

  • Lead the development and implementation of P&C secondary strategy and business plan in support of and in alignment with Country, Regional (including sub strategies) and LEADER strategy and priorities.

  • Provide leadership to development and implementation of organization wide communication and change management plan during transition.

  • Develop strategic work force plan for the organization to deliver the country strategy.

Quality Assurance/Risk Management:

  • Leads NO People & Culture review and assist NO in creating risk mitigation implementation plan related to P&C based on GC Internal Audit recommendations related to P&C.

  • Leads, monitor and evaluate the progress of human resources management practices ensuring compliance with WVI partnership standards, policies and procedures. Advises and supports in addressing gaps/issues in P&C practices as necessary

  • and appropriate.

  • Contribute and support the organizational culture climate audits and engage NO leaders in mitigating risks in people management.

  • Support the development, implementation and compliance of LEADER Scorecard in alignment with Country goals and priorities.

Organization Culture and Change:

  • Leadership development programs are in place that produce cultural alignment, build leadership skills and develop behaviors consistent with WVB values and expectations of leaders.

  • Culture Management plans are in place across divisions and are focused on strategic behaviors and capabilities.

  • Organization Development initiatives reflect excellent changes management principles to gain traction and make lasting organization wide change.

Employee Engagement:

  • Facilitate the development of contextualized orientation materials and programs for new hires that create an enhanced understanding of WV mission, culture, policies, procedures and protocol.

  • Open and productive relationships exist between management and employees. Processes are provided to effectively assist in equitably addressing workplace issues.

  • Compensation and benefits are targeted at the level necessary to attract, retain and motivate quality people within the relevant comparator market by implementing Partnership Total Rewards philosophy.

  • Review and facilitate staff care programs that relate to stress and support managers in their plans to ensure minimum stress within WV Bangladesh.

Team Development:

  • Individual learning plans are established.

  • Established clear performance indicators.

  • Regular P&C individual performance feedback.

  • Ensure positive feedback from clients (staff).

  • Meet P&C department work goals.

Integration of P&C to other Department:

  • Good working relationships with senior managers and ND, P&C regional office, WVI P&C.

  • Established relationship with key P&C vendors outside WV Bangladesh.

  • P&C audits/culture climate survey conducted.

Professional & Personal Development:

  • Demonstrating an understanding of and commitment to World Vision’s Core Values in the approach to work and relationships.

  • Collaboration with different key working relationships.

  • Work and Life balance.

  • Personal and professional development goals consistent with World Vision’s strategic goal.

KNOWLEDGE, SKILLS & ABILITIES:

  • Graduate degree qualification and/or professional qualification in Organizational Development, Psychology, Development Studies, Leadership or HRD.

  • Post graduate / MBA.

  • At least 5 -7 years’ experience in Organizational Development and HR development or related fields, in a complex, international organization preferably in INGO context.

  • Significant senior level leadership experience in an international environment, preferably in Bangladesh / South Asia.

  • Developed people in a cross-cultural setting and initiated and implemented organizational change at leadership level.

  • Proven leadership ability and executive presence and ability to build strong relationships with senior leaders.

  • Proven experience in Change Management and OD processes.

  • Experience in Operations with Grant Funding.

  • A thorough understanding of all areas of HR management and staff development, and knowledge of HR, group processes and dynamics and able to apply it in Asian context.

  • Demonstrated ability to assess, analyze and diagnose organizational realities and to use appropriate OD and performance improvement.

  • Demonstrated collaboration skills.

Preferred Skills, Knowledge and Experience:

  • Understand the vision, mission of World Vision.

  • Understand the Humanitarian industry.

  • Results orientation and ability to demonstrate bottom line impact.

  • Extensive experience in leading HR processes in a Grant funded Office.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 15% of the time.

Response Programmes Director

*Country location to be determined based on response.

*Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

PURPOSE OF POSITION:

The Response Programmes Director oversees/leads the Sector Programming Team, including Program Officer(s), Design Monitor Evaluation (DME), Humanitarian Accountability and Information Management. The Programme Director supports the Response Director (RD) and Operations Director (OD) in designing the response strategy and operations plan and works in close coordination with both.

The Response Programmes Director is responsible to manage grant acquisition, assessments, monitor and humanitarian accountability and liaises with Support Offices (SOs), and international donors.

Response Programmes Director is part of the Response Senior Leadership Team. Response Programmes Director will coordinate/advise with Response Director (RD)/Senior Leadership Team (SLT) go or no go for proposals.

KEY RESPONSIBILITIES:

Establish, lead, resource and staff the programmes unit to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to National Office (NO) capacity building in the area of emergency response in coordination with NO leadership and Human Resources (HR).

  • Determine Programmes organisational structure and staffing plan with HR.

  • Work with HR to recruit and deploy Programmes staff and plan for capacity development.

  • Ensure Programmes staff handovers are conducted.

  • Develop Programmes budget in coordination with Finance.

  • Support RD and Finance in developing Response Budget, ensuring strong alignment and coordination with Operations team during budgeting and budget management process.

  • Plan for Programmes Unit transition/integration with NO, where applicable.

Lead the programme planning process to ensure alignment with context, humanitarian needs, response strategy as well as operational feasibility and technical quality:

  • Support development of operational intent plan to align with funding allocations ensuring operational feasibility and

  • technical quality.

  • Support Sectors and Operations Director to draft response plan.

  • Work with Grants, Acquisition and Management (GAM) to coordinate grant acquisition.

  • Write Operational Intent inclusive of targets.

  • Prepare project RACIs (responsible, accountable, consulted, informed) for new grants.

Oversee donor liaison and advocacy is undertaken to resource operations plan to address humanitarian needs. The Response Programmes Director will ensure that the GAM team undertake the following activities:

  • Monitor and analyse donor opportunities to ensure they align with operational intent.

  • Communicate humanitarian needs identified through assessments, monitoring data and community feedback to in-country donors and Support Offices International Programmes Groups.

  • Represent World Vision with potential donors (ECHO, DFID, EU, OFDA, etc.) including bilateral, multilateral and corporate.

  • Collaborate with Advocacy to influence donor funding strategies when appropriate.

  • Liaises with SOs regarding donor priorities and opportunities for funding.

  • Support Finance in the allocation and tracking of response funding to ensure response strategic priorities are funded and effective leveraging of available funding.

  • Support mapping of all funding sources with Finance.

  • Support funding allocation process (Private Non Sponsorship & grant opportunities) in coordination with Finance, Response Director and Operations to reflect response strategic priorities, operational realities and ensure compliance with relevant funding regulations.

  • Support Finance to track donor funding allocation and commitments to ensure response strategic priorities are funded.

  • Oversee development and submission of project proposals to donors to resource operations plan.

  • Develop project proposals with Operations, Advocacy, Finance and relevant Support functions and ensure stakeholders have the opportunity to review proposals and raise issues prior to submission to donors.

  • Ensure proposals are aligned with the operational plan, sector DADDs and standards.

  • Ensure proposals are aligned with accountability standards and basic DME requirements.

  • Maintain donor and SOs communications to facilitate funding acquisition.

  • Support Finance to ensure an up-to-date funding matrix.

Ensure support for Finance to establish grant management system to guarantee fulfillment of donor requirements:

  • Support Finance to conduct grant orientation or grant start-up workshops for relevant staff.

  • Plan and manage donor reporting to ensure that all donor requirements are met.

  • Support Finance with monitoring of grants for compliance with grant requirements.

  • Oversee planning, implementation, analysis and sharing of findings from assessments and program monitoring.

The Response Programmes Director will ensure that the DME team undertake the following activities:

  • Design and implement community consultation processes to ensure understanding of World Visions role, planned interventions and provide opportunities for input and feedback into programme and project designs.

  • Design and implement Information Provision plan to ensure that accurate and reliable information about the programme is made available and shared with communities in a timely and accessible manner.

Establish and support implementation of complaint and feedback mechanisms:

  • Document, implement and monitor complaint and feedback systems to ensure timely responses to communities.

  • Consolidate and analyse community complaint information to inform Operations and response management of key issues raised by beneficiaries.

  • Coordinate Humanitarian Accountability planning and learning with other accountability focused INGOs and LNGOs.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 3-5 years in leadership role in the humanitarian assistance and development sector, with a significant portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Experience in program management and implementation of multi-sectoral emergency response projects.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Work experience as Program Officer at least for 1-3 years in a country other than the home country.

  • Strong team leadership skills.

  • Emotional Intelligence (self awareness, managing emotions and those of others, remaining calm/composed, dealing with ambiguity and change).

  • Understand Humanitarian Industry and have proven experience within a relief setting.

  • Effective in written and verbal communication in English.

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders.

Preferred:

  • Previous experience working in complex emergency/rehabilitation settings.

  • Experience coordination with INGOs and other key stakeholders-High degree of negotiation and persuasion skills.

  • Ability to work with a reasonable level of comfort in high tension and high security risk situations.

  • Ability to maintain performance expectations in diverse cultural contexts psychologically stressful environs and physical hardships.

  • Ability to facilitate the creation of cross-functional project teams and the development of national strategies.

  • Excellent time-management and prioritization.

  • Demonstrates openness and transparency.

Response Operations Director

*Country location to be determined based on response.

*Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

PURPOSE OF POSITION:

Response Operations Director leads the Operations team and oversees the implementation of the response activities. He/she transforms the response strategy into implemented reality, managing day-to-day sector activities and providing technical guidance to the Programmes team for design and programme quality.

KEY RESPONSIBILITIES:

Ensure program planning is informed by technical standards and operational viability:

  • Contribute to planning of sector requirements for people, funding and supplies.

  • Ensure all program designs are based on needs assessment findings (primary & secondary data) and analysis,

  • targets the most vulnerable/chronically and is operationally viable.

  • Ensure all programs refer to technical standards, consider government standards and are aligned with Strategic

  • Guidance and Do-Assure Dont Do (DADDs) for the First Phase of Emergency Responses and Sector Packages.

  • Ensure inclusion of advocacy issues and cross cutting themes are considered in design.

  • Ensure programs and projects are measured according to technical standards and Child Well-being targets.

  • Ensure Operations Plans are developed and implemented with community engagement, taking into account local capacities and utilising Do No Harm/Local Capacities for Peace (DNH/LCP).

Establish, lead, resource and staff Operations unit to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to National Office (NO) capacity building in the area of emergency response in coordination with NO

  • leadership and Human Resources (HR).

  • Determine Operations organisational structure and staffing plan with HR.

  • Monitor recruitment and deployment of Operations staff and plan for capacity development.

  • Ensure Operations staff handovers are conducted.

  • Develop Operations budget in coordination with Finance, ensuring strong alignment and coordination with

  • Programming team during budgeting and budget management process.

  • Plan for Operations transition/integration.

Conduct response operational planning to ensure effective coordination and timely delivery of response activities:

  • Plan and facilitate detailed operational plan and delegate responsibilities to carry out plan.

  • Ensure Accountability mechanisms are in place for Community and stakeholder feedback.

  • Planning process considers community requirements (i.e. timelines) and progress is monitored by Design, Monitoring & Evaluation (DME).

  • Facilitate planning between sectors to meet overall program goals.

  • Facilitate requirements planning with Support Services.

  • Ensure collaborative planning with external stakeholders such as UN Agencies, other NGOs and Government ministries where possible through coordination mechanisms.

Oversee implementation and monitoring of operations to ensure achievement of response goals and objectives and inform operational improvement:

  • Monitor results against sector plans and address identified issues.

  • Monitor expenditure reports and take corrective action with Finance and Programs.

  • Review Monitoring & Evaluation (M&E) and Accountability data with Sectors and Programs to identify and address any issues for operational improvement.

  • Review context analysis with Programs and Liaison for Operational Intent adaptation.

  • Review findings of learning events and evaluations with Programs to make operational improvements.

  • All evaluations of sector interventions are planned with DME to assess effectiveness and timeliness.

Oversee development and implementation of operations reporting systems to support timely and accurate reporting:

  • Establish and implement internal reporting system in coordination with DME.

  • Ensure Operations provide input for grant/donor and program milestone and reports to Programs.

  • Write report on quality risks and their resolution and submit to Response Director on regular basis.

  • Ensure that Operations meets reporting requirements for Clusters, Ministries and/or in-country stakeholders.

Ensure implementation of response operations according to safety standards with support from the Security function:

  • Organise security assessments for all field operations that inform a security plan.

  • Implement the recommendations of the security plan for all field operations.

  • Ensure security incident reporting protocols are complied with by operations staff.

  • Ensure Operations staff adhere to security standards for staff movement and communications.

  • Work with Security to ensure safe and effective Civil/Military relationships with armed actors.

Ensure operations meet WV minimum quality standards and support improvement, reflection, learning and innovation in sectors:

  • Ensure previous sectors learning from Global Learning Facilitator are reviewed.

  • Encourage the incorporation of sector best practice and innovation.

  • Ensure sector have a quality plan to meet quality criteria and minimum sector standards.

  • Ensure achievement of all function quality criteria is monitored and reported regularly.

  • Ensure risks limiting achievement of objective to quality criteria are reported & rapidly addressed.

  • Ensure mechanisms are established to identify, document, and share function lessons learned.

Coordinate with Support Services function for ongoing provision of funds, staff, equipment, vehicles and supplies to ensure timely implementation of operations:

  • Ensure Ops submit clear and timely budgets and funds requests to Finance.

  • Ensure Ops submit clear and timely staff plans to HR and immediately advises on changes.

  • Ensure Ops follow Finance procedures to rapidly process payments to suppliers.

  • Ensure Ops submit vehicle requirements to logistics and follow vehicles management guidelines.

  • Ensure Ops submit communications requirements to ICT and follow ICT procedures.

  • Address delays in Support Services to Response Manager for rapid resolution and waivers.

Identify, report and refer operational blockages caused by external actors to Liaison to be addressed through external advocacy:

  • Establish operation team protocols where sector and geographic leads identify and report where external actors are

  • delaying/preventing implementation.

  • Refer issues delaying implementation to Liaison to resolve through inter-agency coordination and/or government

  • relations.

  • Ensure protection issues are reported and addressed in coordination with Advocacy.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 5-7 years in leadership role in the humanitarian assistance and development sector, with a significant

  • portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Experience in program management and implementation of multi-sectoral emergency response projects.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Strong team leadership skills.

  • Emotional intelligence (self awareness, managing emotions and those of others, remaining calm/composed, dealing

  • with ambiguity and change).

  • Effective in written and verbal communication in English.

  • Academic and on-the-job training in at least one of the support services or response-sector relevant areas.

Preferred:

  • Understanding of the international humanitarian system, particularly the systems, structures and key actors.

  • Understanding of the key accountabilities that must be maintained in a response (beneficiaries, donors, peers).

  • Ability to lead operational planning processes.

  • Strong communication skills (oral and written) with ability to express ideas and concepts clearly and persuasively with

  • senior internal and external stakeholders.

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders as well

  • as staff.

  • Ability to work in coordination with other humanitarian organizations.

  • Ability to analyse and make decisions in challenging situations in the absence of specific guidance and/or full information.

  • Ability to communicate and model to staff positive behaviors which help them remain resilient and effective in

  • dynamic and high pressure environments.

Response Director

*Country location to be determined based on response.

*Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

PURPOSE OF POSITION:

The Response Director (RD) has primary responsibility for directing the response from strategy to implementation, inclusive of performance and oversight of all aspects of the response. She/he should develop and maintain an efficient, cohesive team, while ensuring effective coordination and relationships with the other agencies, officials, beneficiaries, donors and all areas of the Partnership.

KEY RESPONSIBILITIES:

Develop and monitor implementation of response strategy that addresses WV strategic goals to meet humanitarian needs:

  • Lead response strategy development with National Director (ND), Regional Leader (RL), Partnership Executive Team

  • (PET) and other senior stakeholders.

  • Ensure primary and secondary information on needs inform strategy formulation.

  • Ensure context analysis informs strategy development.

  • Consult with ND and RL to ensure National Office (NO) strategy and plans (including Child Wellbeing targets) are taken into account in

  • response strategy formulation.

  • Ensure strategy aligns with anticipated capacity.

  • Monitor appropriateness of strategy in addition to implementation of strategy and transition plans.

Ensure response is staffed to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to NO capacity building in the area of emergency response in coordination with NO leadership and Human Resources (HR).

  • Determine response organization structure with ND and HR.

  • Conduct high-level workforce planning with HR and mobilise surge functions as required.

  • Oversee the recruitment of the RDs direct reports.

  • Ensure defined accountabilities under the Emergency Management System (EMS) are clear for each function including Term of Reference (TOR) objectives and qualitycriteria.

  • Ensure HR works with EMS functions to identify workforce requirements.

  • Ensure HR plans for capacity building with EMS functions.

  • Ensure HR develops performance planning and review processes that include quality criteria.

  • Ensure HR establishes a staff care function and mechanisms that support staff well-being.

  • Consult ND to plan Response team transition/integration.

  • Ensure adequate internal communications mechanisms are in place to ensure policies, information and decisions are shared with staff as appropriate.

Establish and maintain effective working relationships with humanitarian actors, government representatives, World Vision stakeholders, the media and general public:

  • Represent the response in Partnership Executive Team and Partnership Coordination Team (PCT) (where activated).

  • Identify and highlight areas of conflict to Response Senior Management Team (SMT), ND, RL and Partnership

  • Executive Committee (where activated).

  • Create and maintain collaborative relations and where appropriate partnerships with government, other NGOs, UN

  • agencies, civil society, churches, bi-lateral missions and donors.

  • Participate in consortium meetings and Response related national coordination meetings.

  • Ensure World Vision is represented at relevant technical and coordination mechanisms in-country.

  • Serve as an organizational spokesperson for media interviews, advocacy initiatives and other public events.

Develop and plan response to achieve response strategy goal and objectives:

  • Provide oversight to funding allocation (i.e. Private Non-sponsorship or PNS, grants, etc) to ensure alignment with

  • strategy and humanitarian needs.

  • Ensure response programme development meets World Vision and international standards.

  • Ensure that adequate funding to address humanitarian needs is acquired.

  • Ensure Advocacy staff are empowered to integrate advocacy across sectors and to develop child-focused advocacy positions which are aligned with strategy and organisational priorities, in strong alignment with NO and Response

  • Operations teams.

  • Facilitate the signing of MOUs and contracts, with donors, Support Offices (SOs) and other relevant stakeholders.

  • Ensure appropriate waivers are in place to facilitate timely response implementation.

Implement response programme in accordance with commitments to meet international and WV standards:

  • Ensure that accessible beneficiary feedback mechanisms are established and functioning.

  • Ensure staff establish community accountability methods across all of the response program.

  • Monitor and identify risks to programme quality and coordinate resources to address them.

  • Ensure that all programmes are implemented, monitored and evaluated according to set plans and that agreements

  • with donors, SOs and other stakeholders are adhered to.

  • Ensure management meetings address quality risks, relevant monitoring data and community feedback.

  • Initiate resourcing mechanisms and ensure financial and material (in-kind) resources are managed according to WV

  • standards, donor and SO agreements.

Initiate response funding mechanisms with support of ND, RL & Regional HEA Director (RHEAD):

  • Ensure that funding is managed and accounted for in compliance with donors and Support Offices agreements and WV standards.

  • Ensure that programme and projects audits are planned and conducted as per WV audit regulations and donor government requirements.

  • Ensure that audit reports are responded to and recommendations implemented.

Ensure that response meets World Vision minimum quality standards and supports program improvement, reflection, learning and innovation:

  • Ensure previous response learnings from Global learning facilitator are reviewed in program design.

  • Encourage the incorporation of best practice and innovation in program design.

  • Ensure all functions have quality planning sessions to meet quality objectives of their TOR.

  • Ensure achievement level of all function quality objectives is monitored monthly and reported.

  • Ensure risks that prevent the achievement of quality objectives are reported and rapidly addressed.

  • Ensure mechanisms are established to identify, document, and share lessons learned with Partnership.

Oversee Security function, planning and implementation to ensure response staff and organisational safety and security:

  • Ensure staffing of Security function.

  • Provide oversight to implementation of security protocols as per CSR.

  • Facilitate inter-agency coordination for information sharing and intelligence sharing.

Ensure response internal and external reporting requirements are met:

  • Liaise with Programmes and Info Management to ensure internal and external reporting requirements are planned for

  • and reports are prepared.

  • Review and submit partnership programme reports.

  • Prepare and submit monthly management reports.

  • Ensure internal response coordination & information sharing mechanisms are functioning.

Ensure that response staff have appropriate housing, offices and information/communication systems:

  • Ensure that staff have access to appropriate office space/equipment, information/communication systems/equipment

  • and other facilities which enable them to carry out their responsibilities.

  • Ensure that all response vehicles and other equipment are well managed and maintained.

  • Where necessary, ensure that relevant staff have access to appropriate housing.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 5-7 years in leadership role in the humanitarian assistance and development sector, with a significant

  • portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Experience in serving as an organizational spokesperson to media and other external audiences.

  • Effective in written and verbal communication in English.

Preferred:

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders as well

  • as staff.

  • Ability to work in coordination with other humanitarian organizations.

  • Ability to analyse and make decisions in challenging situations in the absence of specific guidance and/or full

  • information.

  • Ability to communicate and model to staff positive behaviours which help them remain resilient and effective in dynamic and high pressure environments.

Work Environment:

  • Work hours are often in excess of 12 hours per day during difficult periods of the response.

  • Responses are often mounted in insecure or natural disaster-prone contexts, which may disrupt normal work patterns

  • and generate staff safety issues.

  • Work and housing environments may at times be well below normal standards in terms of facilities, equipment, food availability and hygiene.

 
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