Product Operations & Customer Service Manager – LMMS

*Position location to be determined by home country of successful candidate within a jurisdiction (country or US State) where WVI is registered to operate.

PURPOSE OF POSITION:

The Last Mile Mobile Solutions (LMMS) is a suite of innovative digital solutions for digital beneficiary registration/digital identity, distribution planning, reporting and management of both in-kind and cash distributions, and a growing set of solutions providing digital project monitoring, data analysis, and data visualisation. The LMMS programme is operated as a semi-autonomous, self-funded business unit within WVI’s Disaster Management Team. While managing the rollout and deployments of all the different LMMS solutions, this role is to also re-imagine the ‘customer support’ so customers are delighted, customer support is scalable, and customer support is broadened to focus on the people, processes, and organisational culture required for robust, predicative, and dynamic information management, not just technology. Annually, the projects using LMMS have a combined financial value of between $200-500 million USD and approximately 10 million beneficiaries.

KEY RESPONSIBILITIES:

Create and implement the Strategic Customer Support Experience:

Lead the reimagining and reorganisation of the LMMS client support department so that it is fit for the future. This includes:

  • Research ‘best in class’ customer service organisations in other industries to gather insights with can be applied in LMMS.

  • Reimagining ‘client support’ so that it is less dependent on people and therefore scalable.

  • Broadening customer support from a focus on technology to a focus on the people, processes, and organisational culture required for robust, predicative, and dynamic information management.

  • Leading change management processes at a ‘field’ level to influence how organisations responses are staffed and structured.

  • Influencing organisational design and changing mind-sets to ensure robust support of information management and cash based programming at scale.

  • Determine what metrics LMMS should be tracking and implement them (satisfaction, churn rate, efficiency, activity, etc.)

Managing the rollout and deployments of LMMS system:

  • Engage with Business Development team to transition software sale and pre-sales support into production deployment of the systems (ensure License, Maintenance and Service Level Agreements are in effect and valid).

  • Manager ID and server license assignment to clients to unlock software functionality

  • Manage and grow responsible staff assigned for deployment. This includes overseeing and ensuring the following is completed:

  • Liaising with technical deployment teams before, during and after deployment installations to ensure that the deployment practices have been completed correctly.

  • Ensure deployment team is adequately trained with all necessary skills and qualifications.

  • Creatively grow the roster of deployable LMMS technical specialists.

  • Organising and facilitating user trainings (user and technical trainings and/or Training of Trainers) for critical HEA operations including GRRT and RRRTs.

  • Coordinating and maximising the utilisation of LMMS resources, national office staff and LMMS technicians to support emergency deployment and external client deployment needs.

Fundraising and Sales:

  • Grow ‘repeat’ sales of LMMS - Ensure customer retention is a key result of the LMMS customer service experience.

  • Customers ‘promote/sell’ LMMS to other organisations.

  • Lead on proposal designs and content writing.

  • Lead on proposal development which secures new clients and significant growth.

  • Lead the design of innovative applications for LMMS based on user engagement and market knowledge with the aim of securing new clients.

High Level Technical Support (Level 3):

  • On call for Level 3 technical specialists emergency support needs for WVI and Partner LMMS user Agencies (Oxfam, Medair, etc).

  • Troubleshoots higher-level technical issues – verifying deficiencies in code and assisting in priority setting of discovered issues.

  • Supports WVI and external clients’ highest-level technical support personnel to redress issues and to ensure quality deployments of code and/or patches.

  • Provides documentation and training on new software releases as required.

  • Works with WVI Help Desk team to understand the application and to develop adequate procedures for triaging reported issues.

Manage & Oversee Database Configuration and Support for Clients:

  • Ad hoc requests from clients for database access and updates. (Write native SQL scripts and create binary files for their execution).

  • The creation of baseline database for clients.

  • Inspects client databases for integrity at Roaming Server and National levels as required.

  • Leverages Report Writer and scripting tools for ad-hoc report or query generation.

  • Supports amalgamated data storage facilities by working with IT on design of physical SQL databases and on implementing design plans.

KNOWLEDGE, SKILLS & ABILITIES:

Required:

  • Masters degree in User Design, Customer Support, Information Technology or Computer Science supplemented with an MBA is highly preferred. Or 5-7 years of a mixture of software exposure, customer support experience, and humanitarian/development design, monitoring, and/or accountability.

  • High ability to quickly ‘learn on the fly’ while having fun is mandatory.

  • Over 7 years of customer support experience in software, DME, or other forms preferred.

  • Software testing experience of mobile and web based software platforms and use of and experience with configuration of Application Servers in particular Apache TomCat preferred.

  • Direct experience with MySQL. Exposure to third-party SQL tools and/or alternative SQL databases preferred.

  • Previous use of the LMMS portfolio of solutions is preferred.

  • Humanitarian field experience with substantial exposure (3-5 years) to aid agencies’ beneficiary, commodity, cash and aid assistance business processes under chronic and rapid emergency contexts. Must have field emergency deployment experience.

  • Substantial experience (5+ years) in capacity building pertaining to software systems and in provision of technical support to software system users.

  • Must have experience that indicates strong client-service focus in capacity development and issue resolution (responsive to requests, professional interactions, troubleshooting).

  • Experience in requirements analysis and gathering from humanitarian agencies.

  • Comfortable with computer network administration (CISCO certifications preferred).

  • Use of SQL scripting.

  • Familiar with Java based applications and the Java development environment.

  • Additional exposure to different databases and their management (such as PostGres).

  • Project management certificate preferred.

  • Evidence of networking certificates (such as CISCO certifications) preferred.

Preferred:

  • Experience with Human Centred Design processes.

  • Customer service experience with a track record of delighting customers.

  • Ability to define problems, review data and draw valid conclusions.

  • Significant DME experience in humanitarian, especially fragile, contexts.

  • Attention to detail and capable of narrowing down technical issues by working with clients to isolate and confirm issues.

  • Ability to influence stakeholders.

  • Excellent interpersonal skills and great communicator.

  • Focus on quality of processes, methods and products.

  • Self-driven learning: Seeks out new architectures, techniques or tools for application development.

  • Demonstrates personal integrity and trustworthiness.

  • Understanding of key challenges for aid agencies in rolling out mobile and other digital platforms in remote areas.

Sr. Director, Faith & Development Field Support & Initiatives

*Position location to be determined by home country of successful candidate within a jurisdiction (country or U.S. State) where WVI is registered to operate.

PURPOSE OF POSITION:

The position ensures F&D support for programs across all contexts to deliver on OP2030. Specifically, the position provides overall strategic and management leadership in all F&D field facing support and initiatives in the areas of fragile context and disaster management, church partnerships and faith engagement, innovation and impact, and spiritual nurture of children ensuring pivotal and critical contribution to the well-being of children within the OP2030. Working together with the field facing team leads, ensure that well thought out strategies and plans in the field facing areas are delivered with the highest standard of excellence and contribution to the partnership. Provides thought leadership for learning, reflection, and innovation in the field facing areas for documentation, dissemination and use across the partnership.

KEY RESPONSIBILITIES:

Set F&D Strategic Direction and Priorities for Field Facing Support and Initiatives:

  • Within the context of the Partnership strategy drive role of F&D as a key contributor to holistic CWB in the areas of fragile context and disaster management initiative, church partnerships and faith engagement, innovation and impact, and spiritual nurture of children.

  • Work with relevant SDOs, NDs, , GC sector leads as well as F&D regional and national staff to implement GFOs OP2030 implementation plans, especially SI5Reflection action plans.

  • Support realisation of Partnership F&D projects (fragile context strategic initiative etc).

  • Support strategic church partnerships and faith engagement for CWB at local, national and regional level, innovation and impact, and spiritual nurture of children.

  • Work with and provide inputs to global technical sectors to ensure F&D integration in the development, mainstreaming, and strengthening of approaches, project models, policy and guidance, capacity building and learning resources related to fragile context and DM initiatives, church partnerships and faith engagement, innovation and impact, and spiritual nurture of children.

  • Lead in the discernment and development of biblical narrative, insights, and guidance related to fragile context and DM initiatives, church partnerships and faith engagement, innovation and impact, and spiritual nurture of children.

  • Support Programs across contexts to apply Partnership guidance related F&D (Spiritual root cause analysis in assessments, partnership with churches/FBOs in implementing Core Project Models, ensuring holistic ministry in grants, SNC in Sponsorship’s community engagement etc).

  • Develop and/or adapt policy and practical and actionable guidance for F&D in fragile context and DM, church partnerships and faith engagement, innovation and impact, and spiritual nurture of children (including collaboration to develop global minimum standards and M&E tools on these areas).

  • Ensures F&D learning and innovation in fragile context and DM, church partnerships and faith engagement, innovation and impact, and spiritual nurture of children. are documented and communicated.

Cross-sector F&D Integration:

  • Champion cross-sector collaboration for F&D integration in fragile context and DM, church partnerships and faith engagement, innovation and impact, and spiritual nurture of children.

  • Ensure F&D in fragile context and DM, church partnerships and faith engagement, innovation and impact, and spiritual nurture of children contexts is effective, agile, and fit for purpose, incorporating the best and innovative practices from internal and external to the organization.

  • Identifies, explores and acts on improvement opportunities in the above areas.

  • Support for Management, Coaching and Leadership Development:

  • Provide support to team members for continuous capacity building and leadership development.

Support for Overall F&D Direction, Policy, and Leadership Development:

  • Provide support to PL and other key stakeholders in partnership wide initiatives related to F&D policy, guidance, and protocols.

  • Provide support to PL in identifying potential staff for succession planning and set up a leadership development plan.

  • Provide support in reflection and learning on F&D issues both internally and externally.

KNOWLEDGE, SKILLS & ABILITIES:

Required:

  • Post graduate degree in a relevant field and/or 10 years work experience in a leadership role in humanitarian development industry.

  • In-depth understanding and work on children especially the most vulnerable in developing and preferably, fragile contexts.

  • In depth understanding and work with churches, faith based organizations and other faith groups.

  • Minimum 10 year experience in a leadership role in the humanitarian and development industry.

  • Broad experience and commitment in working with children.

  • Broad experience in relationship building and working with churches, faith based organizations and other faith groups.

  • Exposure to fragile context work.

Work Environment:

  • The position requires ability and willingness to travel domestically and internationally up to 30% of the time.

Business Development and Grant Management Director

PURPOSE OF POSITION:

The Business Development and Grant Management (BD&GM) Director is a senior leader within World Vision Malawi and is responsible for leading and coordinating business development and grants acquisition. The BD&GM Director will build the profile of the Malawi National Office via pre-positioning, donor engagement and strengthening National Office business development capacity with the aim of maximizing acquisitions and diversifying the funding base. The BD&GM Director will lead the development and implementation of the Grants Acquisition and Management (GAM) strategy. The BD&GM Director will oversee up to $70 grants portfolio per year and ensure strong grants management capacity to engage and retain government, multi-lateral and private sector donors through successful grants implementation and strong donor relations.

KEY RESPONSIBILITIES:

Leadership and Strategic Management:

  • Lead in Identifying new funding opportunities and coordinating proposal development processes.

  • Lead and manage the WV Malawi Business Development Unit (X # of staff).

  • Develop and implement the WV Malawi Business Development / Grant Acquisition Strategy in alignment with the National Strategy and Child Well Being (CWB) targets.

  • Provide strategic direction for business development to pursue non-traditional funding sources, identifying emerging or untapped high potential donors (contracts and tendering, Payment by Results).

  • Define and review NO fundraising targets.

  • Assess BD/GAM Capacity and development appropriate capacity building plans.

  • Build cross functional team within WV Malawi for proposals development.

Pre-positioning & Donor Engagement:

  • Lead WV Malawi donor and partner engagement including developing donor engagement plan, representing WV Malawi in key internal and external forums.

  • In conjunction with Communications department, develop key fundraising and marketing material.

  • Work with Integrated Programs Team in the development of capacity statements to be utilized during prepositioning meetings with donors.

Grants Management, Compliance and Donor Liaison:

  • Act as focal person for strategic links with donors and Support office on non-sponsorship funding and contract issues.

  • Mobilize Cross-Functional Team for GAM performance (finance, operations, HR, strategy, technical, M&E) in ensuring appropriate start-up, implementation and close-out as well as resolving grants implementation and audit issues.

  • Coordinate with Cross-Functional Team for GAM to ensure on-time submission of key grant documents as per donor agreements (semi & annual reports, mid-term and final evaluation reports, quarterly financial report etc.) and a successful close out of large scale grants.

  • Track, monitor and ensure successful grant and contract management and fulfillment, in accordance with donor requirements.

  • Produce systematic performance indicator reporting to inform management as to progress, roadblocks, and other relevant performance details.

  • Facilitate/Lead start-up workshops for new grants according to the grants minimum standards.

Collaborations, Networks and Learning:

  • Profile WV NO with different SOs and non sponsorship donors.

  • Promote continuous learning in the field of business development within WV Malawi and ensure that staff in the NO take up good practices.

  • Share learning, innovations and best practices internally, within WV Regionally and in the Malawi Business Development Community.

  • Ensure BD/GAM is contributing to Child Well-Being Outcomes and support lead engagement between BD and long-term funding (sponsorship).

  • Active engagement in WVI GAM Community of Practice.

Mentoring and Coaching (Capacity Building):

  • Lead, manage and provide capacity building support to employees in the BD/GAM Unit by ensuring clear goals and accountabilities are established and achieved.

  • Ensure individuals’ performance and development needs are met, and employees are high performing and engaged.

  • Identify capacity gaps in NOs in grants acquisition and management and other factors leading to poor win rates and grants implementation and work with SLT to address them.

  • Champion/Facilitate grants management training in various government and multilateral donors’ regulations.

KNOWLEDGE, SKILLS & ABILITIES:

  • Bachelor's Degree in Social Sciences, Humanities, development studies, International Relations or its equivalent.

  • 3-5 years of senior leadership experience in grant acquisition (with a strong track record of winning grants).

  • Demonstrated experience in project management with government and multilateral agencies grant funded projects.

  • Advanced knowledge/practice of design, monitoring, and evaluation approaches.

  • Excellent knowledge of grant compliance procedures for major bilateral and multilateral donors and ability to pay attention to detail.

  • Demonstrated team management experience that includes coaching staff to high levels of performance.

  • Demonstrated abilities to engage effectively with diverse teams (cross cultural & cross functional) to achieve shared goals.

  • Ability to engage at a strategic level and build collaborative relationships with donors and other NGOs.

  • Excellent written and oral communication skills in English with strong competency in proposal writing.

  • Must be a committed Christian, able to stand above denominational diversities.

Preferred Skills, Knowledge and Experience:

  • Master’s Degree in Development, Social Science, Management or other field applicable to developing country context preferred.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 40% of the time.

Grants Finance Manager, WV Malawi

PURPOSE OF POSITION:

To provide financial management and oversight over grant funded activities, in terms of budget monitoring and control, production and analysis of donor financial reports, ensuring compliance to World Vision Field Financial Manual, donor regulations and procedures, perform constant review of policies, systems and internal control measures including capacity building of grant staff in-order to effectively and efficiently utilize donor resources.

Communicate World Vision's Christian ethos and demonstrate a quality of spiritual life that is an example to others.

KEY RESPONSIBILITIES:

  • Promote financial accountability for grants to ensure compliance to both World Vision policies and Donor Regulations.

  • Monitor actual grant expenditures against approved donor line items on a monthly basis to display rapid decision making and proper planning.

  • Liaise with support office and grant donors as regards to grant/budgetary issues for timely funding.

  • Ensure timely financial reporting as per approved grant agreements.

  • Ensure that bank reconciliation statements are prepared and reviewed on time and outstanding issues are followed up and cleared on a timely basis to comply with World Vision Field Financial manual.

  • Build capacity of Grant Finance staff by establishing and supervising of all work practices including the provision of opportunities for orientation, training development and succession planning to achieve high levels of implementation and smooth succession planning.

  • Strategic planning and management through the provision of technical support in grant acquisition and proposal budget preparations.

  • Review all field and National office staff LDR and reconcile with payroll and ensure LDR summary are prepared to comply with LDR policy.

  • Ensure Audit recommendation for grants funded project are adhered to.

  • Ensure that Cost Allocation Methodology allocation is done in compliance with World Vision CAL policy to ensure fair allocation of charges to various projects.

  • Design report in sun system and vision excel and /Executive Design.

KNOWLEDGE, SKILLS & ABILITIES:

  • University Degree in Accounting and Finance.

  • Technical Training qualifications required: Knowledge in Sun systems and Vision XL and Executive. Be familiar with USAID Grant Regulations.

  • At least five years related experience preferably in NGO with 3 years on Supervisory role.

  • Previous grant accounting knowledge and experience is preferred.

  • Requires good communication skills (oral and written).

  • Must be a committed Christian, able to stand above denominational diversities.

  • Attend and participate/lead in daily devotions and weekly Chapel services.

  • Perform other duties as required.

Working Environment/Travel:

  • Work environment: Office-based with frequent travel to the field.

  • Travel: 10% Domestic/international travel is required.

SUPPLY CHAIN OFFICER

WORLD VISION INTERNATIONAL – MALAWI OFFICE – VACANT POSITION

World Vision International is a Christian and Humanitarian Organization, which is operating in about 100 countries in the world. The organization is looking for dedicated professional Christians to fill the below vacant positions. World Vision Malawi (WVM) is committed to demonstrate professional, moral and spiritual responsibility, to pursue excellence in its operations and to be good stewards and to conduct the functions of World Vision in an ethical manner. As a Child focused organization, World Vision is committed to the protection of children and does not employ staff whose background is not suitable for working with children. All employment is conditioned upon the successful completion of all applicable background checks, including criminal record checks where possible.

World Vision International Malawi is currently looking for a dedicated professional Christians to fill the vacant position of Supply Chain Officers (2), Based at National Office and Central Zone Office in Lilongwe Malawi. If you are passionate about child wellbeing and you are considering a career with a calling, we would love to talk to you.

SUPPLY CHAIN MANAGEMENT OFFICER - 2 POSITIONS

PURPOSE OF THE POSITION: The purpose of the position is to carry out the procurement activities efficiently and effectively so as to get best value for money from all procurements.

Key Responsibilities

  • Support in preparation and submission of procurement plans

  • Reviewing, consolidating and submitting all requisitions for planned procurements for Programs and Departments before the beginning of FY for strategic sourcing

  • Carrying out bidding process for procurements within the approved threshold

  • Invitation of tender committee

  • Provide necessary information and documents for evaluation processes

  • Seek necessary waivers where need be

  • Negotiating with suppliers and service providers for discounts/better prices

  • Carry out block-party screening process on all suppliers at procurement stage

  • Provide assessment report on supplier performance

  • Draft contracts for review

  • Following up and obtaining signature

  • Communicating to the contract awardees

  • Monitor the performance on the contracts

  • Initiate payment process for delivered goods, services and works

  • Communicate with suppliers and service providers for any outstanding issues

  • Monitoring of supply chain management activities and submitting their reports

  • Filing of Procurement documents

  • To collaborate with all supply chain management stakeholders

  • Meetings with stakeholders on procurement activities

  • Training supply chain management stakeholders in procurement

  • Support the organization of supplier symposiums

  • Keeping abreast with developments in supply chain management

  • Implement innovations to improve supply chain management processes

Minimum Qualifications and experience

  1. Professionals holding a Bachelor’s Degree in Supply Chain Management.

  2. Computer skills – excel, word, power-point, access

  3. Minimum of 3 years of experience in supply chain management function in a very busy NGOs that uses multiple donor procurement guidelines

Required knowledge, Skill and competencies:

  1. The position requires ability and willingness to travel domestically and internationally up to 20% of the time.

  2. High level of integrity

  3. Excellent Communication, negotiation and Interpersonal skills

  4. Membership with Malawi Institute of Purchasing and Supply

  5. Membership with Chartered Institute of Purchasing and Supply

Technical Programme Manager Education

WORLD VISION INTERNATIONAL – MALAWI OFFICE – VACANT POSITION

World Vision International is a Christian and Humanitarian Organization, which is operating in about 100 countries in the world. The organization is looking for dedicated professional Christians to fill the below vacant positions. World Vision Malawi (WVM) is committed to demonstrate professional, moral and spiritual responsibility, to pursue excellence in its operations and to be good stewards and to conduct the functions of World Vision in an ethical manner. As a Child focused organization, World Vision is committed to the protection of children and does not employ staff whose background is not suitable for working with children. All employment is conditioned upon the successful completion of all applicable background checks, including criminal record checks where possible.

MATERNAL, NEW BORN AND CHILD HEALTH AND NUTRITION (MNeCHN) NATIONAL TECHNICAL CORDINATOR

Purpose of the position

The MNeCHN National Technical Coordinator will assist the Technical Manager for MNeCHN for World Vision Malawi in both technical and managerial responsibilities. The incumbent works under the leadership of the MNeCHN Manager who is the primary contact for the organization in matters relating to the Health, HIV and Nutrition sector.

Minimum qualification and experience required

  1. Masters Degree in Community/Public Health with 2 years International Non-Governmental Organization work experience; or

  2. Bachelors Degree in Health with 5 years work experience in similar position;

Knowledge and Skills:

  • Proven experience in managing community health and nutrition projects

  • Project management and design experience, as well as project implementation and monitoring & evaluation

  • Excellent interpersonal, organizational, time management, demonstrated leadership and good management ability

  • English communication skills (oral and written)

  • Strong detail orientation and negotiation skills

  • Computer literate in Word, Excel, PowerPoint

  • Experience in working with major donors and government

  • Cross-cultural sensitivity, flexible worldview emotional maturity

  • Capacity to function well in a team and contribute effectively to team efforts

  • Proven networking abilities at local levels

  • Ability to maintain performance expectations in diverse cultural contexts, psycho-logically stressful environments and physical hardship conditions with limited resources

  • Commitment and ability to inspire others to World Vision Core Values, Vision and Mission Statement.

All interested applicants for the above position are requested to submit their application, CV, educational qualifications, names and contact telephone numbers of at least three referees, preferably one of whom you have reported to

Technical Programme MANAGER Nutrition

Purpose of the position: Is to provide high level technical support to the Health, HIV/AIDS and Nutrition Sector with a focus on Maternal, New born and Child Health. The position is responsible for profiling World Vision Malawi in all relevant sector networks and technical working groups. The incumbent is the primary contact for the organization in matters relating to the Health, HIV and Nutrition sector.

Major Responsibilities:

Weight

Program Management and Reporting

  1. The position is responsible for defining the Technical Approach and Technical Program to be implemented in the Country to realize the National Office Strategy.

  2. Responsible for setting and enforcing sector standards to be adhered to by implementing staff and partners.

  3. Approve capacity development plans and products developed by the Zonal MMNeCH Coordinators as part of program implementation in the Zones and Area Programs.

  4. Responsible for developing easy to use tools, models and protocols to aid in program implementation by the sector staff

  5. The position will be responsible for producing the consolidated annual/semi-annual National Report for the Technical Program.

  6. The position is responsible for working with the Strategy & Governance Associate, the D,M&E Manager and other Technical Specialists, the HHN Technical Specialist in compiling the Annual Child Wellbeing report for review and approval by the Senior Leadership Team (SLT)

    Program Development and Grants Acquisition

  7. Responsible for ensuring that the MMNeCH Program is adequately funded and supported with the appropriate technical capacity.

  8. Responsible for working with the Area Program Managers to determine the funding deficit and needs of the various locations.

  9. Work with the Grants Acquisition Director to establish donor linkages, develop and market fundraising products (concept notes, Proposals etc) and acquire extra (Non Sponsorship) financial support for the Program.

    Networking, Liaison and Advocacy

  10. Lead in strategic networking with donors, the government and Non State Actors in the literacy/Education sector with a view to profiling WVM's work in the sector.

  11. Establish mutually beneficial working relationships with strategic partners at the National level.

  12. Work with the Advocacy and Justice for Children Director to advocate for enactment or repeal/review of policies necessary for Maternal and Child Health in the country.

    People management

  13. Provide Coaching and mentoring of Technical Staff in the MMNeCH Technical Program (Zonal MNeCH Coordinators) including reviewing their annual Performance Agreements and Annual Appraisals in collaboration with their respective supervisors.

  14. Conduct periodic field monitoring to ensure planned activities are being implemented on budget, time and at recommended industry standards.

    Learning and Innovation

  15. Lead in the sector specific and/or integrated research and learning initiatives by developing research concepts for approval by the Quality Assurance Director, and undertake the proposed research with a view to generating lessons and knowledge for program effectiveness.

  16. Responsible for generating innovations by working with the Knowledge Management Coordinator.

  17. The position will investigate, document and disseminate promising practices coming from the implementation of the Malawi Maternal, Newborn and Child Health (MMNeCH) Program.

20%

25%

20%

25%

10%

Director, Digital Donor Experience

*Preferred locations: London, Seattle, Toronto or Melbourne. Position location to be within a jurisdiction (country or US State) where WVI is registered to operate.

PURPOSE OF POSITION:

As an organisation we need to make a significant transition from being an extremely effective direct marketing organisation to being one led by a focus on donor engagement and transformation that creates vibrant and passionate communities of supporters globally who are strong advocates of World Vision and our mission. The Donor Experience Director will focus on this transition and specifically how we can create amazing experiences digitally that will transform our donor’s engagement with us and make them passionate advocates for our cause.

KEY RESPONSIBILITIES:

Global Influence at a Senior Level:

  • Work with Support Office Marketing Leaders and other Marketing & Resource Development leaders to develop compelling donor engagement strategies digitally.

Global Platforms and Architecture:

  • Ensure that our global digital investments and platforms are giving strong investment returns.

Capability Development:

  • Work with smaller offices to improve basic digital capabilities and donor analytics to improve fundraising.

Team Leadership:

  • Leadership across all Strategic Marketing initiatives.

KNOWLEDGE, SKILLS & ABILITIES:

Required:

  • Significant experience in leading change in a complex environment.

  • Strong digital background and experience of implementing winning consumer-facing digital solutions.

  • 10-15 years in marketing, fundraising or related role, including 5-7 years at a senior management level with demonstrable success in achieving growth.

  • Ideally minimum 5 years of experience leading a marketing function within one of the largest World Vision Support offices and / or Minimum 7 years of experience leading a marketing function within a global organization.

  • Master’s degree or equivalent in strategy or marketing.

  • The post-holder must have an active Christian faith.

  • An understanding of international development and an empathy for people living amid poverty or oppression.

  • The post-holder must have an active Christian faith.

  • Strong marketing and strategy skills with working knowledge of change management principles.

  • Exceptional interpersonal skills and able to win the confidence of a broad range of different stakeholders including leaders from a variety of cultural and professional backgrounds.

  • Demonstrated ability to guide, edit and assure clear, brief and compelling written and visual communications. Ability to synthesize complex concepts for a wide variety of audiences.

  • Experience of working in a global and multi-cultural environment.

  • Supportive and influential engagement with senior partners internally and externally, including leadership groups and peer directors.

Preferred:

  • Marketing strategy

  • Digital strategy

  • Understanding of marketing strategies, with the ability to develop strategic and tactical communications plans and outline the resources required to implement them.

  • Demonstrable experience of managing teams, and managing freelance and agency staff.

  • Experience of setting, implementing, monitoring and measuring marketing plans and ensuring delivery against agreed targets.

  • An understanding of international development and an empathy for people living amid poverty or oppression.

Work Environment:

  • The position requires ability and willingness to travel domestically and internationally up to 50% of the time.

Response Director

*Country location to be determined based on response.

*Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

PURPOSE OF POSITION:

The Response Director (RD) has primary responsibility for directing the response from strategy to implementation, inclusive of performance and oversight of all aspects of the response. She/he should develop and maintain an efficient, cohesive team, while ensuring effective coordination and relationships with the other agencies, officials, beneficiaries, donors and all areas of the Partnership.

KEY RESPONSIBILITIES:

Develop and monitor implementation of response strategy that addresses WV strategic goals to meet humanitarian needs:

  • Lead response strategy development with National Director (ND), Regional Leader (RL), Partnership Executive Team

  • (PET) and other senior stakeholders.

  • Ensure primary and secondary information on needs inform strategy formulation.

  • Ensure context analysis informs strategy development.

  • Consult with ND and RL to ensure National Office (NO) strategy and plans (including Child Wellbeing targets) are taken into account in

  • response strategy formulation.

  • Ensure strategy aligns with anticipated capacity.

  • Monitor appropriateness of strategy in addition to implementation of strategy and transition plans.

Ensure response is staffed to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to NO capacity building in the area of emergency response in coordination with NO leadership and Human Resources (HR).

  • Determine response organization structure with ND and HR.

  • Conduct high-level workforce planning with HR and mobilise surge functions as required.

  • Oversee the recruitment of the RDs direct reports.

  • Ensure defined accountabilities under the Emergency Management System (EMS) are clear for each function including Term of Reference (TOR) objectives and qualitycriteria.

  • Ensure HR works with EMS functions to identify workforce requirements.

  • Ensure HR plans for capacity building with EMS functions.

  • Ensure HR develops performance planning and review processes that include quality criteria.

  • Ensure HR establishes a staff care function and mechanisms that support staff well-being.

  • Consult ND to plan Response team transition/integration.

  • Ensure adequate internal communications mechanisms are in place to ensure policies, information and decisions are shared with staff as appropriate.

Establish and maintain effective working relationships with humanitarian actors, government representatives, World Vision stakeholders, the media and general public:

  • Represent the response in Partnership Executive Team and Partnership Coordination Team (PCT) (where activated).

  • Identify and highlight areas of conflict to Response Senior Management Team (SMT), ND, RL and Partnership

  • Executive Committee (where activated).

  • Create and maintain collaborative relations and where appropriate partnerships with government, other NGOs, UN

  • agencies, civil society, churches, bi-lateral missions and donors.

  • Participate in consortium meetings and Response related national coordination meetings.

  • Ensure World Vision is represented at relevant technical and coordination mechanisms in-country.

  • Serve as an organizational spokesperson for media interviews, advocacy initiatives and other public events.

Develop and plan response to achieve response strategy goal and objectives:

  • Provide oversight to funding allocation (i.e. Private Non-sponsorship or PNS, grants, etc) to ensure alignment with

  • strategy and humanitarian needs.

  • Ensure response programme development meets World Vision and international standards.

  • Ensure that adequate funding to address humanitarian needs is acquired.

  • Ensure Advocacy staff are empowered to integrate advocacy across sectors and to develop child-focused advocacy positions which are aligned with strategy and organisational priorities, in strong alignment with NO and Response

  • Operations teams.

  • Facilitate the signing of MOUs and contracts, with donors, Support Offices (SOs) and other relevant stakeholders.

  • Ensure appropriate waivers are in place to facilitate timely response implementation.

Implement response programme in accordance with commitments to meet international and WV standards:

  • Ensure that accessible beneficiary feedback mechanisms are established and functioning.

  • Ensure staff establish community accountability methods across all of the response program.

  • Monitor and identify risks to programme quality and coordinate resources to address them.

  • Ensure that all programmes are implemented, monitored and evaluated according to set plans and that agreements

  • with donors, SOs and other stakeholders are adhered to.

  • Ensure management meetings address quality risks, relevant monitoring data and community feedback.

  • Initiate resourcing mechanisms and ensure financial and material (in-kind) resources are managed according to WV

  • standards, donor and SO agreements.

Initiate response funding mechanisms with support of ND, RL & Regional HEA Director (RHEAD):

  • Ensure that funding is managed and accounted for in compliance with donors and Support Offices agreements and WV standards.

  • Ensure that programme and projects audits are planned and conducted as per WV audit regulations and donor government requirements.

  • Ensure that audit reports are responded to and recommendations implemented.

Ensure that response meets World Vision minimum quality standards and supports program improvement, reflection, learning and innovation:

  • Ensure previous response learnings from Global learning facilitator are reviewed in program design.

  • Encourage the incorporation of best practice and innovation in program design.

  • Ensure all functions have quality planning sessions to meet quality objectives of their TOR.

  • Ensure achievement level of all function quality objectives is monitored monthly and reported.

  • Ensure risks that prevent the achievement of quality objectives are reported and rapidly addressed.

  • Ensure mechanisms are established to identify, document, and share lessons learned with Partnership.

Oversee Security function, planning and implementation to ensure response staff and organisational safety and security:

  • Ensure staffing of Security function.

  • Provide oversight to implementation of security protocols as per CSR.

  • Facilitate inter-agency coordination for information sharing and intelligence sharing.

Ensure response internal and external reporting requirements are met:

  • Liaise with Programmes and Info Management to ensure internal and external reporting requirements are planned for

  • and reports are prepared.

  • Review and submit partnership programme reports.

  • Prepare and submit monthly management reports.

  • Ensure internal response coordination & information sharing mechanisms are functioning.

Ensure that response staff have appropriate housing, offices and information/communication systems:

  • Ensure that staff have access to appropriate office space/equipment, information/communication systems/equipment

  • and other facilities which enable them to carry out their responsibilities.

  • Ensure that all response vehicles and other equipment are well managed and maintained.

  • Where necessary, ensure that relevant staff have access to appropriate housing.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 5-7 years in leadership role in the humanitarian assistance and development sector, with a significant

  • portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Experience in serving as an organizational spokesperson to media and other external audiences.

  • Effective in written and verbal communication in English.

Preferred:

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders as well

  • as staff.

  • Ability to work in coordination with other humanitarian organizations.

  • Ability to analyse and make decisions in challenging situations in the absence of specific guidance and/or full

  • information.

  • Ability to communicate and model to staff positive behaviours which help them remain resilient and effective in dynamic and high pressure environments.

Work Environment:

  • Work hours are often in excess of 12 hours per day during difficult periods of the response.

  • Responses are often mounted in insecure or natural disaster-prone contexts, which may disrupt normal work patterns

  • and generate staff safety issues.

  • Work and housing environments may at times be well below normal standards in terms of facilities, equipment, food availability and hygiene.

Response Operations Director

*Country location to be determined based on response.

*Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

PURPOSE OF POSITION:

Response Operations Director leads the Operations team and oversees the implementation of the response activities. He/she transforms the response strategy into implemented reality, managing day-to-day sector activities and providing technical guidance to the Programmes team for design and programme quality.

KEY RESPONSIBILITIES:

Ensure program planning is informed by technical standards and operational viability:

  • Contribute to planning of sector requirements for people, funding and supplies.

  • Ensure all program designs are based on needs assessment findings (primary & secondary data) and analysis,

  • targets the most vulnerable/chronically and is operationally viable.

  • Ensure all programs refer to technical standards, consider government standards and are aligned with Strategic

  • Guidance and Do-Assure Dont Do (DADDs) for the First Phase of Emergency Responses and Sector Packages.

  • Ensure inclusion of advocacy issues and cross cutting themes are considered in design.

  • Ensure programs and projects are measured according to technical standards and Child Well-being targets.

  • Ensure Operations Plans are developed and implemented with community engagement, taking into account local capacities and utilising Do No Harm/Local Capacities for Peace (DNH/LCP).

Establish, lead, resource and staff Operations unit to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to National Office (NO) capacity building in the area of emergency response in coordination with NO

  • leadership and Human Resources (HR).

  • Determine Operations organisational structure and staffing plan with HR.

  • Monitor recruitment and deployment of Operations staff and plan for capacity development.

  • Ensure Operations staff handovers are conducted.

  • Develop Operations budget in coordination with Finance, ensuring strong alignment and coordination with

  • Programming team during budgeting and budget management process.

  • Plan for Operations transition/integration.

Conduct response operational planning to ensure effective coordination and timely delivery of response activities:

  • Plan and facilitate detailed operational plan and delegate responsibilities to carry out plan.

  • Ensure Accountability mechanisms are in place for Community and stakeholder feedback.

  • Planning process considers community requirements (i.e. timelines) and progress is monitored by Design, Monitoring & Evaluation (DME).

  • Facilitate planning between sectors to meet overall program goals.

  • Facilitate requirements planning with Support Services.

  • Ensure collaborative planning with external stakeholders such as UN Agencies, other NGOs and Government ministries where possible through coordination mechanisms.

Oversee implementation and monitoring of operations to ensure achievement of response goals and objectives and inform operational improvement:

  • Monitor results against sector plans and address identified issues.

  • Monitor expenditure reports and take corrective action with Finance and Programs.

  • Review Monitoring & Evaluation (M&E) and Accountability data with Sectors and Programs to identify and address any issues for operational improvement.

  • Review context analysis with Programs and Liaison for Operational Intent adaptation.

  • Review findings of learning events and evaluations with Programs to make operational improvements.

  • All evaluations of sector interventions are planned with DME to assess effectiveness and timeliness.

Oversee development and implementation of operations reporting systems to support timely and accurate reporting:

  • Establish and implement internal reporting system in coordination with DME.

  • Ensure Operations provide input for grant/donor and program milestone and reports to Programs.

  • Write report on quality risks and their resolution and submit to Response Director on regular basis.

  • Ensure that Operations meets reporting requirements for Clusters, Ministries and/or in-country stakeholders.

Ensure implementation of response operations according to safety standards with support from the Security function:

  • Organise security assessments for all field operations that inform a security plan.

  • Implement the recommendations of the security plan for all field operations.

  • Ensure security incident reporting protocols are complied with by operations staff.

  • Ensure Operations staff adhere to security standards for staff movement and communications.

  • Work with Security to ensure safe and effective Civil/Military relationships with armed actors.

Ensure operations meet WV minimum quality standards and support improvement, reflection, learning and innovation in sectors:

  • Ensure previous sectors learning from Global Learning Facilitator are reviewed.

  • Encourage the incorporation of sector best practice and innovation.

  • Ensure sector have a quality plan to meet quality criteria and minimum sector standards.

  • Ensure achievement of all function quality criteria is monitored and reported regularly.

  • Ensure risks limiting achievement of objective to quality criteria are reported & rapidly addressed.

  • Ensure mechanisms are established to identify, document, and share function lessons learned.

Coordinate with Support Services function for ongoing provision of funds, staff, equipment, vehicles and supplies to ensure timely implementation of operations:

  • Ensure Ops submit clear and timely budgets and funds requests to Finance.

  • Ensure Ops submit clear and timely staff plans to HR and immediately advises on changes.

  • Ensure Ops follow Finance procedures to rapidly process payments to suppliers.

  • Ensure Ops submit vehicle requirements to logistics and follow vehicles management guidelines.

  • Ensure Ops submit communications requirements to ICT and follow ICT procedures.

  • Address delays in Support Services to Response Manager for rapid resolution and waivers.

Identify, report and refer operational blockages caused by external actors to Liaison to be addressed through external advocacy:

  • Establish operation team protocols where sector and geographic leads identify and report where external actors are

  • delaying/preventing implementation.

  • Refer issues delaying implementation to Liaison to resolve through inter-agency coordination and/or government

  • relations.

  • Ensure protection issues are reported and addressed in coordination with Advocacy.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 5-7 years in leadership role in the humanitarian assistance and development sector, with a significant

  • portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Experience in program management and implementation of multi-sectoral emergency response projects.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Strong team leadership skills.

  • Emotional intelligence (self awareness, managing emotions and those of others, remaining calm/composed, dealing

  • with ambiguity and change).

  • Effective in written and verbal communication in English.

  • Academic and on-the-job training in at least one of the support services or response-sector relevant areas.

Preferred:

  • Understanding of the international humanitarian system, particularly the systems, structures and key actors.

  • Understanding of the key accountabilities that must be maintained in a response (beneficiaries, donors, peers).

  • Ability to lead operational planning processes.

  • Strong communication skills (oral and written) with ability to express ideas and concepts clearly and persuasively with

  • senior internal and external stakeholders.

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders as well

  • as staff.

  • Ability to work in coordination with other humanitarian organizations.

  • Ability to analyse and make decisions in challenging situations in the absence of specific guidance and/or full information.

  • Ability to communicate and model to staff positive behaviors which help them remain resilient and effective in

  • dynamic and high pressure environments.

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