VisionFund International - Fundraising Coordinator

*Preferred location: Monrovia, United States. Other locations to be determined by home country of successful candidate in a jurisdiction (US state or country) where VFI/WVI is registered to operate.

PURPOSE OF POSITION:

Are you organized, highly numerate, an analytical thinker, a flexible team player and passionate about serving the world’s most vulnerable children?

The Fundraising Coordinator role is a part-time position (20 hours per week) at VisionFund International (VFI), the microfinance arm of World Vision International the Christian relief, development and advocacy organisation.

VisionFund is seeking a part-time Fundraising Coordinator to provide administrative, financial and KPI reporting support to its Fundraising team. The role will be responsible for providing clear financial and performance information, to enable the team to maximize fundraising effectiveness, in support of VisionFund's financial inclusion work in 29 countries across four regions.

The position will focus on team administration, team planning, process improvement and providing financial tracking and reporting on fundraising activities. The role is a key link between the fundraising team and the finance department and will help the team acquire and manage funding for VisionFund’s microfinance work which helps build brighter futures for our clients, their children and their communities.

The role will help with forecasting, and will track and report on project and donor spending, the fundraising team’s performance against targets, and on specific products to enable the team to analyse, adjust and improve performance.

The role is ideal for someone who brings financial expertise, communication and organizing skills, and an interest in fundraising.

KEY RESPONSIBILITIES:

Global Fundraising Team Coordination: Finances and Performance Stats:

Ongoing:

  • Be the key liaison point between the Fundraising team and the Finance team on funding acquisition and financial management of projects, to ensure smooth flow of data.

  • Support team on gathering financial data and drafting financial reports for donor funded projects for both ongoing management and submission to donors (doing data consolidation and standardization of MFI and Global Centre data, for inclusion in donor reports).

  • Logistics and organisation for the department’s F2F and virtual meetings.

  • Be the Fundraising team point of contact for key strategic stakeholders as delegated by manager (including Support Offices, Key Relationship Managers, Finance dept, Engagement&Comms dept, MFIs).

  • Provide administrative support to Engagement and Comms team.

  • Represent Fundraising at weekly Engagement&Comms team meetings within VFI and provide a link between teams, keeping colleagues informed of relevant information.

  • Mailbox management for [email protected]

  • Team support + Ad hoc Fundraising tasks such as event coordination, volunteer engagement and donor visit logistics.

  • General administrative support for Fundraising team leadership.

Monthly:

  • Oversight of VFTS/horizon and Support Office funds tracking.

  • Financial reporting (monthly) – data collection and analysis and cross checking financials for the fundraising department.

  • Production of financial tracking reports for key donor funded projects (grant and major donor) – including the use of a variety of data sources (varied systems) and standardizing the format.

  • Production of annual schedule for the donor touchpoints (coordinate the adaptation of materials and distribution of them to Fundraising staff within VF and WV and key WV stakeholders). Leverage content from Engagement&Comms and adapt it for use with donors.

  • Fundraising team meeting set up, agenda input and minutes coordination.

Quarterly:

  • Coordination of Quarterly investors report (data gathering and report design) – supported by the Engagement&Comms team.

  • Team activity reporting (quarterly) – tracking of Fundraising Implementation plan and preparing reporting to management on fundraising activities and the global reporting scorecard.

  • Coordinating financial tracking for program reporting (e.g. Tech & Women’s Empowerment Funds).

  • Fundraising budget coordination and financial tracking for the department.

Annual:

  • Support the director on annual forecasting process for MFI funding needs and ensure this matches team expectations.

  • Support team on forecasting overall funding targets (breaking down the project budgets to achieve a month-by-month forecast).

KNOWLEDGE, SKILLS & ABILITIES:

  • Excellent organisational skills and attention to detail.

  • Excellent computer skills – MS Word, Excel, Powerpoint, databases, and scheduling.

  • Solid written and verbal communication skills are required at bachelor degree level (could have been gained through study or work experience) e.g. for report writing.

  • Financially numerate and able to work on budgets, scorecards and data analysis – numeracy at bachelor degree level is required (could have been gained through study or work experience).

  • Understanding of forecasting methods and the ability to break down multi-year funding into a month-by-month forecast.

  • Intercultural awareness.

  • Experience providing financial and administrative support in a fundraising, development or corporate sales environment including budget monitoring.

  • Experience of using a variety of information systems and consolidating financial data into user-friendly formats.

  • Proven diplomatic skills – ability to work with senior staff, ability to influence and negotiate, ability to manage expectations of stakeholders including donors and potential donors.

  • Experience of tracking financial performance (e.g. income against targets) and reporting on KPIs.

  • Commitment to teamworking.

  • Proven proactivity e.g. in spotting trends in data or suggesting improvements to processes.

  • Fluency in the English language.

Preferred Skills, Knowledge and Experience:

  • Writing skills, creativity and flexibility to tailor communications to individual donors/ different markets.

  • Fundraising knowledge and cultural awareness, ideally gained through experience in an international fundraising context.

  • Understanding of microfinance and technical products for communicating with the public.

  • Management accounting knowledge and experience of grant or project accounting.

  • Ability to act on own initiative and deliver against plan.

  • Ability to think innovatively.

  • Experience managing relationships with senior professionals who are volunteering in the charity sector.

  • Work experience in an international organization with colleagues in multiple countries.

  • Experience of the organization of field visits in developing countries.

  • Work experience in international development / marketing / fundraising / project management.

  • Experience of fundraising, finance or administration in a Christian non-profit organization.

  • Experience of training others, including across language barriers and different cultures.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 5% of the time.

Product Operations & Customer Service Manager – LMMS

*Position location to be determined by home country of successful candidate within a jurisdiction (country or US State) where WVI is registered to operate.

PURPOSE OF POSITION:

The Last Mile Mobile Solutions (LMMS) is a suite of innovative digital solutions for digital beneficiary registration/digital identity, distribution planning, reporting and management of both in-kind and cash distributions, and a growing set of solutions providing digital project monitoring, data analysis, and data visualisation. The LMMS programme is operated as a semi-autonomous, self-funded business unit within WVI’s Disaster Management Team. While managing the rollout and deployments of all the different LMMS solutions, this role is to also re-imagine the ‘customer support’ so customers are delighted, customer support is scalable, and customer support is broadened to focus on the people, processes, and organisational culture required for robust, predicative, and dynamic information management, not just technology. Annually, the projects using LMMS have a combined financial value of between $200-500 million USD and approximately 10 million beneficiaries.

KEY RESPONSIBILITIES:

Create and implement the Strategic Customer Support Experience:

Lead the reimagining and reorganisation of the LMMS client support department so that it is fit for the future. This includes:

  • Research ‘best in class’ customer service organisations in other industries to gather insights with can be applied in LMMS.

  • Reimagining ‘client support’ so that it is less dependent on people and therefore scalable.

  • Broadening customer support from a focus on technology to a focus on the people, processes, and organisational culture required for robust, predicative, and dynamic information management.

  • Leading change management processes at a ‘field’ level to influence how organisations responses are staffed and structured.

  • Influencing organisational design and changing mind-sets to ensure robust support of information management and cash based programming at scale.

  • Determine what metrics LMMS should be tracking and implement them (satisfaction, churn rate, efficiency, activity, etc.)

Managing the rollout and deployments of LMMS system:

  • Engage with Business Development team to transition software sale and pre-sales support into production deployment of the systems (ensure License, Maintenance and Service Level Agreements are in effect and valid).

  • Manager ID and server license assignment to clients to unlock software functionality

  • Manage and grow responsible staff assigned for deployment. This includes overseeing and ensuring the following is completed:

  • Liaising with technical deployment teams before, during and after deployment installations to ensure that the deployment practices have been completed correctly.

  • Ensure deployment team is adequately trained with all necessary skills and qualifications.

  • Creatively grow the roster of deployable LMMS technical specialists.

  • Organising and facilitating user trainings (user and technical trainings and/or Training of Trainers) for critical HEA operations including GRRT and RRRTs.

  • Coordinating and maximising the utilisation of LMMS resources, national office staff and LMMS technicians to support emergency deployment and external client deployment needs.

Fundraising and Sales:

  • Grow ‘repeat’ sales of LMMS - Ensure customer retention is a key result of the LMMS customer service experience.

  • Customers ‘promote/sell’ LMMS to other organisations.

  • Lead on proposal designs and content writing.

  • Lead on proposal development which secures new clients and significant growth.

  • Lead the design of innovative applications for LMMS based on user engagement and market knowledge with the aim of securing new clients.

High Level Technical Support (Level 3):

  • On call for Level 3 technical specialists emergency support needs for WVI and Partner LMMS user Agencies (Oxfam, Medair, etc).

  • Troubleshoots higher-level technical issues – verifying deficiencies in code and assisting in priority setting of discovered issues.

  • Supports WVI and external clients’ highest-level technical support personnel to redress issues and to ensure quality deployments of code and/or patches.

  • Provides documentation and training on new software releases as required.

  • Works with WVI Help Desk team to understand the application and to develop adequate procedures for triaging reported issues.

Manage & Oversee Database Configuration and Support for Clients:

  • Ad hoc requests from clients for database access and updates. (Write native SQL scripts and create binary files for their execution).

  • The creation of baseline database for clients.

  • Inspects client databases for integrity at Roaming Server and National levels as required.

  • Leverages Report Writer and scripting tools for ad-hoc report or query generation.

  • Supports amalgamated data storage facilities by working with IT on design of physical SQL databases and on implementing design plans.

KNOWLEDGE, SKILLS & ABILITIES:

Required:

  • Masters degree in User Design, Customer Support, Information Technology or Computer Science supplemented with an MBA is highly preferred. Or 5-7 years of a mixture of software exposure, customer support experience, and humanitarian/development design, monitoring, and/or accountability.

  • High ability to quickly ‘learn on the fly’ while having fun is mandatory.

  • Over 7 years of customer support experience in software, DME, or other forms preferred.

  • Software testing experience of mobile and web based software platforms and use of and experience with configuration of Application Servers in particular Apache TomCat preferred.

  • Direct experience with MySQL. Exposure to third-party SQL tools and/or alternative SQL databases preferred.

  • Previous use of the LMMS portfolio of solutions is preferred.

  • Humanitarian field experience with substantial exposure (3-5 years) to aid agencies’ beneficiary, commodity, cash and aid assistance business processes under chronic and rapid emergency contexts. Must have field emergency deployment experience.

  • Substantial experience (5+ years) in capacity building pertaining to software systems and in provision of technical support to software system users.

  • Must have experience that indicates strong client-service focus in capacity development and issue resolution (responsive to requests, professional interactions, troubleshooting).

  • Experience in requirements analysis and gathering from humanitarian agencies.

  • Comfortable with computer network administration (CISCO certifications preferred).

  • Use of SQL scripting.

  • Familiar with Java based applications and the Java development environment.

  • Additional exposure to different databases and their management (such as PostGres).

  • Project management certificate preferred.

  • Evidence of networking certificates (such as CISCO certifications) preferred.

Preferred:

  • Experience with Human Centred Design processes.

  • Customer service experience with a track record of delighting customers.

  • Ability to define problems, review data and draw valid conclusions.

  • Significant DME experience in humanitarian, especially fragile, contexts.

  • Attention to detail and capable of narrowing down technical issues by working with clients to isolate and confirm issues.

  • Ability to influence stakeholders.

  • Excellent interpersonal skills and great communicator.

  • Focus on quality of processes, methods and products.

  • Self-driven learning: Seeks out new architectures, techniques or tools for application development.

  • Demonstrates personal integrity and trustworthiness.

  • Understanding of key challenges for aid agencies in rolling out mobile and other digital platforms in remote areas.

Accountant

PURPOSE OF POSITION:

Perform a wide variety of regular and recurring moderately complex to complex accounting functions including establishing accounting records, maintaining the general accounting system, and recommending modifications based on new regulations or policies.

Help carry out our Christian organization’s mission, vision, and strategies. Personify the ministry of World Vision by witnessing to Christ and ministering to others through life, deed, word and sign.

KEY RESPONSIBILITIES:

  • Assess coding on all vouchers daily and recommend adjustments to originators.

  • Prepare regular journal entries to the general ledger; post deposits and disbursements to the cash journal.

  • Provide input for financial statements and prepare, run, review, and analyze accounting reports.

  • Reconcile moderately complex subsidiary ledger accounts and checking accounts.

  • Analyze, document, and review accounts.

  • Communicate with customers on reconciling issues and articulate solutions.

  • Train customers in Accounting Standard Operating Procedures, as appropriate. Prepare aging schedules and more complex audit schedules requiring some research and analysis.

  • Prepare regular internal accounting reports for Finance department management.

  • Evaluate the adequacy and effectiveness of processes and make recommendations to leadership regarding internal controls, regulatory compliance, and workplace efficiencies.

  • Develop appropriate understanding of the international World Vision partnership and use this context to inform communications, actions, decisions, recommendations and solutions.

  • Remain current and increase knowledge in related areas utilizing self-study and/or continuing professional education efforts.

  • Keep informed of organizational announcements, activities and changes via regular reading of the WVI/WVUS Intranet and other corporate communication tools.

  • Perform other duties as assigned.

  • Keep Christ central in our individual and corporate lives. Attend and participate in the leadership of devotions, weekly Chapel services, and regular prayer.

KNOWLEDGE, SKILLS & ABILITIES:

  • Bachelor's degree in Accounting or the equivalent

  • Has sufficient knowledge and experience in finance and accounting

  • Demonstrates effective computer skills, including use of Microsoft Office Suite, Lotus Notes, intranet and Internet, and various software applications and databases used in work efforts.

  • A minimum of two years private/corporate accounting work experience; or if work experience is in public accounting, a minimum of one year.

Preferred Skills, Knowledge and Experience:

  • Demonstrates and maintains a current working knowledge of Generally Accepted Accounting Principles (GAAP), as determined by the Financial Accounting Standards Board (FASB), knowledge of nonprofit accounting, gift-in-kind accounting, auditing standards, financial reporting and cash management.

  • Effectively and efficiently assesses business controls and risk using appropriate tools and techniques. Demonstrates an understanding of the business implications of decisions and consistently strives to mitigate risk and improve organizational performance.

  • Experience in Fixed Asset and Cash management.

  • Experience in audit is optional but advantageous.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 5% of the time.

Faith & Development Director - VisionFund International

Preferred location: Monrovia, USA. Other locations to be determined by home country of successful candidate within a jurisdiction (US state or country) where VFI/WVI is registered to operate.

PURPOSE OF POSITION:

The VisionFund network of microfinance institutions is part of World Vision. The position of Faith & Development (F&D) Director must “promote the World Vision Way”. This will be achieved by seeking to integrate our Christian faith and identity throughout VisionFund’s work with boldness and humility by:

  • Setting strategic knowledge management priorities in faith & development to ensure that faith & development knowledge is leveraged as a strategic asset to enhance impact.

  • Lead in the creation of resources (reflecting global branding, communication and F&D priorities) that will influence and deepen all staffs understanding of WV’s Christian identity and how it informs our approach to work and delivery of financial services.

  • Championing, modelling and supporting the living out of WV’s faith and calling through equipping of leaders and staff including staff of different faiths; reflect denominational diversity and other-faith sensitivities, where appropriate.

  • Ensuring VF members of staff live out our Christian faith in all we do as reflected in strategy, ministry and organisational practices.

  • Ensuring our Christian faith informs and supports the delivery of quality financial services and non-financial services (e.g. training of clients), and external engagement in delivering VisionFund’s mission mandates and impact of faith.

The role requires influence and must lead, guide and initiate processes for positioning VisionFund as a leading Christian network of MFIs through, firstly, working with World Vision and then other partners.

The role must develop staff capacity for faith and development through the creation of a pool of F&D talent and promote their continuous development in all areas related to F&D.

The role must create spiritually nurturing environments that enable staff and leaders to successfully live out their vocational call and WV’s mission through providing guidance, pastoral support and fostering an environment of prayer.

The role will keep VisionFund’s commitment to wise stewardship in the forefront of the organisation’s decision-making.

Some of the key measures of success in this role will be:

  • Greater alignment and capacity to live out our faith in alignment to the Partnership’s Global Strategy 2030 contextualised to various ministry and organisational practices in the network.

  • Evidence of integration of our Christian faith and its impact in the way we deliver financial and non-financial services in the MFIs. Non-financial services extends to the way in which we work with clients, their families and communities.

  • That VisionFund is recognised as a distinctive Christian microfinance network within the microfinance sector.

KEY RESPONSIBILITIES:

Promote our Christian identity and encourage staff to live out our faith with boldness and humility:

  • Guiding the network in the process of affirming and communicating our Christian identity, vision, mission and core values with appropriate boldness and sensitivity in various faith/cultural contexts, staff life and operational processes institutions (MFI) country offices.

  • Provide guidance to the network on issues related to faith and development contributing to realisation of VisionFund International strategies and the operational plans of the MFIs.

  • Develop a VisionFund Community of Practice (CoP) or network of practitioners/coordinators among the MFIs in order to provide learning and exchange of information that empowers MFI Faith & Development Coordinators for achieving impact.

  • Support MFI Faith & Development Coordinators in developing assessment and monitoring indicators and tools that ensure F&D alignment and impact, and also draw on lessons learned for sharing in the network.

  • Provide guidance to MFI leadership to effectively represent VisionFund as the largest Christian network of microfinance institutions.

Lead, guide and initiate processes for positioning VisionFund as a distinctive Christian network of MFIs through working with World Vision and other partners:

  • Firstly, align VisionFund to World Vision’s church partnership strategy and provide guidance and opportunities for the development, strengthening and implementation of church partnerships strategies/action plans.

  • Initiate and develop new church partnerships in those countries where VF works but WV does not have a presence and also in places where the MFI is working outside of WV areas of operations.

  • Lead the formulation of a VisionFund strategy/action plan for collaboration with different faith-based organisations and provide guidance and opportunities for the development, strengthening and implementation of faith-based collaborations.

Develop staff capacity for F&D:

  • Create space for developing, sharing, celebrating and learning from successful/emerging F&D models/innovations internationally, regionally and at a country level.

  • Work with Global Centre and MFIs to create a pool of F&D talent and promote their continuous development in all areas related to F&D.

  • Provide advice for identifying and developing resources that help GC/MFIs strengthen their staff and leadership’s understanding and integration of WV’s Christian identity in their work.

Driving the culture of wise stewardship and ensuring the network is aligned to WV’s Faith & Development strategy:

  • Coordinate relevant faith and development projects/programs ensuring good stewardship of financial and staff resources; guide and train the VisionFund network (Global Centre and MFIs) on the same.

  • Lead the formulation, execution and evaluation process of the faith and development strategy/plans, ensuring continued alignment to the WV Global strategies and global trends.

  • Ensure MFI faith and development strategies/plans are continuously aligned to WV Global strategies and global trends.

  • Ensure that the legal context, security context and People & Culture practices are taken into consideration when designing F&D approaches and activities.

  • Manage and oversee budget for F&D.

KNOWLEDGE, SKILLS & ABILITIES:

  • Education at a minimum of Bachelor degree level (ideally in Theology or Development Studies).

  • A proven strategic thinker who has demonstrated management capabilities.

  • Computer literacy; strong computer skills including Word, Excel, PowerPoint.

  • Excellent interpersonal skills and cross-cultural sensitivity.

  • Commitment and ability to develop others.

  • More than 10 years’ work experience including experience in a management role.

  • More than 5 years’ experience working in a church or other Christian faith community, demonstrating spiritual leadership to others, a prayerful approach to work and a commitment to own spiritual development and discernment.

  • Experience working in the development sector (e.g. NGO or missionary work) – with microfinance, banking or other business experience as an added advantage.

  • Demonstrates Christ-centred life and work attitude/approach that speaks to a deep and personal commitment to Christ.

  • Demonstrated ability to work sensitively and effectively with people from different church backgrounds and cultural contexts and nationalities, and also with people of different faiths or those who may profess to have no belief system.

  • Understanding and being sensitive to the legal frameworks in contexts where we operate.

  • Excellent training and coaching skills and ability to develop own training methods and materials.

  • Strong interpersonal, diplomatic and negotiating skills, ability to influence and exercise discretion.

  • A proven track record of building external relationships and negotiating mutually beneficial partnerships.

  • Fluency and excellent communications skills in both English and Spanish. Must be able to deliver training and develop training materials in both languages.

Preferred Skills, Knowledge and Experience:

  • Experience working as a Pastor or church leader in an international set up or interdenominational church, or in business but carrying on doing pastoral duties, will be an added advantage.

  • Strong understanding and application of theology, missiology and diversity of church and faith traditions.

  • Capacity to work with diversity of theological beliefs and proven ability to influence for a transformational change.

  • Advanced skills in adult learning styles, and instructional and curriculum design.

  • A masters degree (e.g. MBA) will be an added advantage for proven strategic thinking.

  • Ability to work in French will be an added advantage (in addition to the requirement for fluency in English and Spanish).

  • Ecumenical vision and proven ability to work respectfully with various Christians traditions.

  • Preferable to have proven ability to communicate, influence and train at a senior level with leaders of businesses including Boards of Directors.

  • Proven outstanding coordination skills, with ability to handle multiple activities concurrently, work under pressure, and meet tight deadlines.

  • Proven ability to participate effectively in a virtual team while ensuring achievement of team objectives.

  • Experience/knowledge of microfinance.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 30% of the time, including to insecure environments sometimes.

Talent Management Analyst Intern (Monrovia, CA)

SPRING 2019 WORLD VISION INTERNSHIPS (Monrovia, CA)

World Vision Internships provide a three-month opportunity for exceptional students and recent graduates ready to explore a career in the international relief and development sector. We are committed to providing interns with a meaningful learning experience where you are able to learn, grow and connect alongside other emerging professionals who are passionate about our mission.

Learn: Take on challenging and meaningful work assignments while developing your technical skills and gaining valuable hands-on experience.

Grow: Deepen your understanding of the sector, develop your leadership potential and grow your Christian faith during weekly professional development seminars and workshops.

Connect: Form connections with a diverse nationwide intern cohort and build your professional network at one of the largest international relief, development and advocacy organizations in the world.

DETAILS & ELIGIBILITY

Dates:

  • January 28, 2019-April 26, 2019

Stipend:

  • All US-based interns are paid a monthly stipend of $250

Hours:

  • Full-time and part-time opportunities are available (20-40 hours/week)

Location:

  • Internships will be based in Los Angeles (Monrovia, CA)

Eligibility:

All candidates must meet the following requirements:

  • At least 18 years of age

  • Able to commit to a minimum of 20 hours per week

  • Eligible to work in the United States (US Citizen/resident or F1-student visa)

  • Current student or recent graduate from an undergraduate/graduate program (within 2 years)

  • Adhere to the Christian Statement of Faith required by all World Vision International employees

SPRING 2019 INTERNSHIPS (Monrovia, CA)

Talent Management Analyst Intern:

Eligible Candidates: Graduate student or completed graduate program

Appropriate Field of Study/Majors: Psychology, Human Resources, Engineering, Business Analytics or related field

Talent Management is one of World Vision's highest priority. This internship directly supports the Global Talent Management initiative through ensuring complete and accurate records exist for all talents in the WV partnership, particularly from offices in the partnership that currently use different HR Information Systems.

The intern’s responsibilities will include:

  • Create records for talent in our internal HR Information System (OurPeople).

  • Ensure we have a current resume/CV on record for all talents.

  • Validate data held in OurPeople against data on the CV, and updating OurPeople where necessary.

  • Codify all CV data into a common format of education, languages, experience according to fields used in OurPeople.

  • Add unique identifier numbers to all talent lists (using Excel) where they don’t automatically appear to allow integration of talent data into a single source.

  • Maintain online talent nomination form (Google Forms) and feeding back nominees names to respective regions for validation by regional leadership.

  • Work with Leadership and Executive Development team to ensure nominations for global leadership programmes are already identified as talent prior to acceptance.

  • Support regional users in the 7 regions we operate to validate their talent data for uploading into OurPeople Talent & Succession module to support global implementation.

  • Track career progress of leadership development program alumni since they completed, to help us to work out potential career paths.

Sr. Director, Faith & Development Field Support & Initiatives

*Position location to be determined by home country of successful candidate within a jurisdiction (country or U.S. State) where WVI is registered to operate.

PURPOSE OF POSITION:

The position ensures F&D support for programs across all contexts to deliver on OP2030. Specifically, the position provides overall strategic and management leadership in all F&D field facing support and initiatives in the areas of fragile context and disaster management, church partnerships and faith engagement, innovation and impact, and spiritual nurture of children ensuring pivotal and critical contribution to the well-being of children within the OP2030. Working together with the field facing team leads, ensure that well thought out strategies and plans in the field facing areas are delivered with the highest standard of excellence and contribution to the partnership. Provides thought leadership for learning, reflection, and innovation in the field facing areas for documentation, dissemination and use across the partnership.

KEY RESPONSIBILITIES:

Set F&D Strategic Direction and Priorities for Field Facing Support and Initiatives:

  • Within the context of the Partnership strategy drive role of F&D as a key contributor to holistic CWB in the areas of fragile context and disaster management initiative, church partnerships and faith engagement, innovation and impact, and spiritual nurture of children.

  • Work with relevant SDOs, NDs, , GC sector leads as well as F&D regional and national staff to implement GFOs OP2030 implementation plans, especially SI5Reflection action plans.

  • Support realisation of Partnership F&D projects (fragile context strategic initiative etc).

  • Support strategic church partnerships and faith engagement for CWB at local, national and regional level, innovation and impact, and spiritual nurture of children.

  • Work with and provide inputs to global technical sectors to ensure F&D integration in the development, mainstreaming, and strengthening of approaches, project models, policy and guidance, capacity building and learning resources related to fragile context and DM initiatives, church partnerships and faith engagement, innovation and impact, and spiritual nurture of children.

  • Lead in the discernment and development of biblical narrative, insights, and guidance related to fragile context and DM initiatives, church partnerships and faith engagement, innovation and impact, and spiritual nurture of children.

  • Support Programs across contexts to apply Partnership guidance related F&D (Spiritual root cause analysis in assessments, partnership with churches/FBOs in implementing Core Project Models, ensuring holistic ministry in grants, SNC in Sponsorship’s community engagement etc).

  • Develop and/or adapt policy and practical and actionable guidance for F&D in fragile context and DM, church partnerships and faith engagement, innovation and impact, and spiritual nurture of children (including collaboration to develop global minimum standards and M&E tools on these areas).

  • Ensures F&D learning and innovation in fragile context and DM, church partnerships and faith engagement, innovation and impact, and spiritual nurture of children. are documented and communicated.

Cross-sector F&D Integration:

  • Champion cross-sector collaboration for F&D integration in fragile context and DM, church partnerships and faith engagement, innovation and impact, and spiritual nurture of children.

  • Ensure F&D in fragile context and DM, church partnerships and faith engagement, innovation and impact, and spiritual nurture of children contexts is effective, agile, and fit for purpose, incorporating the best and innovative practices from internal and external to the organization.

  • Identifies, explores and acts on improvement opportunities in the above areas.

  • Support for Management, Coaching and Leadership Development:

  • Provide support to team members for continuous capacity building and leadership development.

Support for Overall F&D Direction, Policy, and Leadership Development:

  • Provide support to PL and other key stakeholders in partnership wide initiatives related to F&D policy, guidance, and protocols.

  • Provide support to PL in identifying potential staff for succession planning and set up a leadership development plan.

  • Provide support in reflection and learning on F&D issues both internally and externally.

KNOWLEDGE, SKILLS & ABILITIES:

Required:

  • Post graduate degree in a relevant field and/or 10 years work experience in a leadership role in humanitarian development industry.

  • In-depth understanding and work on children especially the most vulnerable in developing and preferably, fragile contexts.

  • In depth understanding and work with churches, faith based organizations and other faith groups.

  • Minimum 10 year experience in a leadership role in the humanitarian and development industry.

  • Broad experience and commitment in working with children.

  • Broad experience in relationship building and working with churches, faith based organizations and other faith groups.

  • Exposure to fragile context work.

Work Environment:

  • The position requires ability and willingness to travel domestically and internationally up to 30% of the time.

Director, Digital Donor Experience

*Preferred locations: London, Seattle, Toronto or Melbourne. Position location to be within a jurisdiction (country or US State) where WVI is registered to operate.

PURPOSE OF POSITION:

As an organisation we need to make a significant transition from being an extremely effective direct marketing organisation to being one led by a focus on donor engagement and transformation that creates vibrant and passionate communities of supporters globally who are strong advocates of World Vision and our mission. The Donor Experience Director will focus on this transition and specifically how we can create amazing experiences digitally that will transform our donor’s engagement with us and make them passionate advocates for our cause.

KEY RESPONSIBILITIES:

Global Influence at a Senior Level:

  • Work with Support Office Marketing Leaders and other Marketing & Resource Development leaders to develop compelling donor engagement strategies digitally.

Global Platforms and Architecture:

  • Ensure that our global digital investments and platforms are giving strong investment returns.

Capability Development:

  • Work with smaller offices to improve basic digital capabilities and donor analytics to improve fundraising.

Team Leadership:

  • Leadership across all Strategic Marketing initiatives.

KNOWLEDGE, SKILLS & ABILITIES:

Required:

  • Significant experience in leading change in a complex environment.

  • Strong digital background and experience of implementing winning consumer-facing digital solutions.

  • 10-15 years in marketing, fundraising or related role, including 5-7 years at a senior management level with demonstrable success in achieving growth.

  • Ideally minimum 5 years of experience leading a marketing function within one of the largest World Vision Support offices and / or Minimum 7 years of experience leading a marketing function within a global organization.

  • Master’s degree or equivalent in strategy or marketing.

  • The post-holder must have an active Christian faith.

  • An understanding of international development and an empathy for people living amid poverty or oppression.

  • The post-holder must have an active Christian faith.

  • Strong marketing and strategy skills with working knowledge of change management principles.

  • Exceptional interpersonal skills and able to win the confidence of a broad range of different stakeholders including leaders from a variety of cultural and professional backgrounds.

  • Demonstrated ability to guide, edit and assure clear, brief and compelling written and visual communications. Ability to synthesize complex concepts for a wide variety of audiences.

  • Experience of working in a global and multi-cultural environment.

  • Supportive and influential engagement with senior partners internally and externally, including leadership groups and peer directors.

Preferred:

  • Marketing strategy

  • Digital strategy

  • Understanding of marketing strategies, with the ability to develop strategic and tactical communications plans and outline the resources required to implement them.

  • Demonstrable experience of managing teams, and managing freelance and agency staff.

  • Experience of setting, implementing, monitoring and measuring marketing plans and ensuring delivery against agreed targets.

  • An understanding of international development and an empathy for people living amid poverty or oppression.

Work Environment:

  • The position requires ability and willingness to travel domestically and internationally up to 50% of the time.

Senior Analyst, Global Treasury (2 positions available)

*Preferred location: Monrovia, California. Other locations to be determined by home country of successful candidate within the USA where WVI is registered to operate.

PURPOSE OF POSITION:

Coordinate with Partnership finance directors, FP&A, FRSC and other finance personnel to identify cash management needs and concerns. Distill key demands and requirements to identify changes to Partnership cash management strategy.

Implement and ensure success of key cash management strategic initiatives.

Identify and resolve critical issues that affect Partnership’s ongoing liquidity, including AML (Anti-Money Laundering) and KYC (Know Your Customer) concerns, credit quality issues, etc.

Monitor cash management processes to ensure key outcomes are achieved, and identify and resolve potential deficiencies.

KEY RESPONSIBILITIES:

  • Develop and refine World Vision’s diverse cash flow forecasts in collaboration with Partnership finance directors. Recommend to Global Treasury leadership improvements in Partnership’s cash management strategy to achieve liquidity objectives efficiently. Use critical thinking skills to improve quality of forecasts and adoption across Partnership.

  • Collaborate with Global Field Finance, FP&A, FRSC and other Partnership finance personnel to identify and resolve issues related to banks, including service or compliance issues, and cash management processes, such as forecasting, reconciliation, target balancing, sweeps, etc. Use critical thinking skills to determine potential remedies and recommend practical improvements to Field Office leadership and Global Treasury leadership given persistent resource constraints and other Partnership challenges.

  • Develop broad understanding of, and provide strategic support to, cash, financial risk and insurance functions.

  • Develop and implement treasury reports in coordination with FP&A and FRSC. Present to senior management as required, and review results to identify potential improvements. Oversee change management processes related to cash management reporting outcomes.

  • Implement and continually refine key cash management processes, including reconciliation, forecasting, and settlement, especially in light of strategic changes, including bank selection, account structures and services, etc.

  • Support Global Treasury’s shared service initiative, as required, by overseeing cash management implementations and projects.

KNOWLEDGE, SKILLS & ABILITIES:

  • Bachelor’s degree in finance or related field.

  • Proficiency with Microsoft Excel and Microsoft Word.

  • Strong interpersonal skills (both written and verbal), including the ability to listen, articulate concerns, and adapt to others’ personal and organizational styles as necessary.

  • Interest in developing professional relationships (both internal and external), for the purpose of advancing the global treasury function.

  • 1-3 years’ experience in treasury operations (cash forecasting, settlements, reconciliation and reporting).

  • Familiarity with treasury management and/or ERP systems.

  • Demonstrated ability to work with peers in a collaborative environment, and support senior management.

Preferred Skills, Knowledge and Experience:

  • CTP, CCM, or similar certification.

  • Fluency in languages other than English.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 8% of the time.

  • Ability to telecommute if required.

Response Programmes Director

*Country location to be determined based on response.

*Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

PURPOSE OF POSITION:

The Response Programmes Director oversees/leads the Sector Programming Team, including Program Officer(s), Design Monitor Evaluation (DME), Humanitarian Accountability and Information Management. The Programme Director supports the Response Director (RD) and Operations Director (OD) in designing the response strategy and operations plan and works in close coordination with both.

The Response Programmes Director is responsible to manage grant acquisition, assessments, monitor and humanitarian accountability and liaises with Support Offices (SOs), and international donors.

Response Programmes Director is part of the Response Senior Leadership Team. Response Programmes Director will coordinate/advise with Response Director (RD)/Senior Leadership Team (SLT) go or no go for proposals.

KEY RESPONSIBILITIES:

Establish, lead, resource and staff the programmes unit to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to National Office (NO) capacity building in the area of emergency response in coordination with NO leadership and Human Resources (HR).

  • Determine Programmes organisational structure and staffing plan with HR.

  • Work with HR to recruit and deploy Programmes staff and plan for capacity development.

  • Ensure Programmes staff handovers are conducted.

  • Develop Programmes budget in coordination with Finance.

  • Support RD and Finance in developing Response Budget, ensuring strong alignment and coordination with Operations team during budgeting and budget management process.

  • Plan for Programmes Unit transition/integration with NO, where applicable.

Lead the programme planning process to ensure alignment with context, humanitarian needs, response strategy as well as operational feasibility and technical quality:

  • Support development of operational intent plan to align with funding allocations ensuring operational feasibility and

  • technical quality.

  • Support Sectors and Operations Director to draft response plan.

  • Work with Grants, Acquisition and Management (GAM) to coordinate grant acquisition.

  • Write Operational Intent inclusive of targets.

  • Prepare project RACIs (responsible, accountable, consulted, informed) for new grants.

Oversee donor liaison and advocacy is undertaken to resource operations plan to address humanitarian needs. The Response Programmes Director will ensure that the GAM team undertake the following activities:

  • Monitor and analyse donor opportunities to ensure they align with operational intent.

  • Communicate humanitarian needs identified through assessments, monitoring data and community feedback to in-country donors and Support Offices International Programmes Groups.

  • Represent World Vision with potential donors (ECHO, DFID, EU, OFDA, etc.) including bilateral, multilateral and corporate.

  • Collaborate with Advocacy to influence donor funding strategies when appropriate.

  • Liaises with SOs regarding donor priorities and opportunities for funding.

  • Support Finance in the allocation and tracking of response funding to ensure response strategic priorities are funded and effective leveraging of available funding.

  • Support mapping of all funding sources with Finance.

  • Support funding allocation process (Private Non Sponsorship & grant opportunities) in coordination with Finance, Response Director and Operations to reflect response strategic priorities, operational realities and ensure compliance with relevant funding regulations.

  • Support Finance to track donor funding allocation and commitments to ensure response strategic priorities are funded.

  • Oversee development and submission of project proposals to donors to resource operations plan.

  • Develop project proposals with Operations, Advocacy, Finance and relevant Support functions and ensure stakeholders have the opportunity to review proposals and raise issues prior to submission to donors.

  • Ensure proposals are aligned with the operational plan, sector DADDs and standards.

  • Ensure proposals are aligned with accountability standards and basic DME requirements.

  • Maintain donor and SOs communications to facilitate funding acquisition.

  • Support Finance to ensure an up-to-date funding matrix.

Ensure support for Finance to establish grant management system to guarantee fulfillment of donor requirements:

  • Support Finance to conduct grant orientation or grant start-up workshops for relevant staff.

  • Plan and manage donor reporting to ensure that all donor requirements are met.

  • Support Finance with monitoring of grants for compliance with grant requirements.

  • Oversee planning, implementation, analysis and sharing of findings from assessments and program monitoring.

The Response Programmes Director will ensure that the DME team undertake the following activities:

  • Design and implement community consultation processes to ensure understanding of World Visions role, planned interventions and provide opportunities for input and feedback into programme and project designs.

  • Design and implement Information Provision plan to ensure that accurate and reliable information about the programme is made available and shared with communities in a timely and accessible manner.

Establish and support implementation of complaint and feedback mechanisms:

  • Document, implement and monitor complaint and feedback systems to ensure timely responses to communities.

  • Consolidate and analyse community complaint information to inform Operations and response management of key issues raised by beneficiaries.

  • Coordinate Humanitarian Accountability planning and learning with other accountability focused INGOs and LNGOs.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 3-5 years in leadership role in the humanitarian assistance and development sector, with a significant portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Experience in program management and implementation of multi-sectoral emergency response projects.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Work experience as Program Officer at least for 1-3 years in a country other than the home country.

  • Strong team leadership skills.

  • Emotional Intelligence (self awareness, managing emotions and those of others, remaining calm/composed, dealing with ambiguity and change).

  • Understand Humanitarian Industry and have proven experience within a relief setting.

  • Effective in written and verbal communication in English.

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders.

Preferred:

  • Previous experience working in complex emergency/rehabilitation settings.

  • Experience coordination with INGOs and other key stakeholders-High degree of negotiation and persuasion skills.

  • Ability to work with a reasonable level of comfort in high tension and high security risk situations.

  • Ability to maintain performance expectations in diverse cultural contexts psychologically stressful environs and physical hardships.

  • Ability to facilitate the creation of cross-functional project teams and the development of national strategies.

  • Excellent time-management and prioritization.

  • Demonstrates openness and transparency.

Response Operations Director

*Country location to be determined based on response.

*Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

PURPOSE OF POSITION:

Response Operations Director leads the Operations team and oversees the implementation of the response activities. He/she transforms the response strategy into implemented reality, managing day-to-day sector activities and providing technical guidance to the Programmes team for design and programme quality.

KEY RESPONSIBILITIES:

Ensure program planning is informed by technical standards and operational viability:

  • Contribute to planning of sector requirements for people, funding and supplies.

  • Ensure all program designs are based on needs assessment findings (primary & secondary data) and analysis,

  • targets the most vulnerable/chronically and is operationally viable.

  • Ensure all programs refer to technical standards, consider government standards and are aligned with Strategic

  • Guidance and Do-Assure Dont Do (DADDs) for the First Phase of Emergency Responses and Sector Packages.

  • Ensure inclusion of advocacy issues and cross cutting themes are considered in design.

  • Ensure programs and projects are measured according to technical standards and Child Well-being targets.

  • Ensure Operations Plans are developed and implemented with community engagement, taking into account local capacities and utilising Do No Harm/Local Capacities for Peace (DNH/LCP).

Establish, lead, resource and staff Operations unit to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to National Office (NO) capacity building in the area of emergency response in coordination with NO

  • leadership and Human Resources (HR).

  • Determine Operations organisational structure and staffing plan with HR.

  • Monitor recruitment and deployment of Operations staff and plan for capacity development.

  • Ensure Operations staff handovers are conducted.

  • Develop Operations budget in coordination with Finance, ensuring strong alignment and coordination with

  • Programming team during budgeting and budget management process.

  • Plan for Operations transition/integration.

Conduct response operational planning to ensure effective coordination and timely delivery of response activities:

  • Plan and facilitate detailed operational plan and delegate responsibilities to carry out plan.

  • Ensure Accountability mechanisms are in place for Community and stakeholder feedback.

  • Planning process considers community requirements (i.e. timelines) and progress is monitored by Design, Monitoring & Evaluation (DME).

  • Facilitate planning between sectors to meet overall program goals.

  • Facilitate requirements planning with Support Services.

  • Ensure collaborative planning with external stakeholders such as UN Agencies, other NGOs and Government ministries where possible through coordination mechanisms.

Oversee implementation and monitoring of operations to ensure achievement of response goals and objectives and inform operational improvement:

  • Monitor results against sector plans and address identified issues.

  • Monitor expenditure reports and take corrective action with Finance and Programs.

  • Review Monitoring & Evaluation (M&E) and Accountability data with Sectors and Programs to identify and address any issues for operational improvement.

  • Review context analysis with Programs and Liaison for Operational Intent adaptation.

  • Review findings of learning events and evaluations with Programs to make operational improvements.

  • All evaluations of sector interventions are planned with DME to assess effectiveness and timeliness.

Oversee development and implementation of operations reporting systems to support timely and accurate reporting:

  • Establish and implement internal reporting system in coordination with DME.

  • Ensure Operations provide input for grant/donor and program milestone and reports to Programs.

  • Write report on quality risks and their resolution and submit to Response Director on regular basis.

  • Ensure that Operations meets reporting requirements for Clusters, Ministries and/or in-country stakeholders.

Ensure implementation of response operations according to safety standards with support from the Security function:

  • Organise security assessments for all field operations that inform a security plan.

  • Implement the recommendations of the security plan for all field operations.

  • Ensure security incident reporting protocols are complied with by operations staff.

  • Ensure Operations staff adhere to security standards for staff movement and communications.

  • Work with Security to ensure safe and effective Civil/Military relationships with armed actors.

Ensure operations meet WV minimum quality standards and support improvement, reflection, learning and innovation in sectors:

  • Ensure previous sectors learning from Global Learning Facilitator are reviewed.

  • Encourage the incorporation of sector best practice and innovation.

  • Ensure sector have a quality plan to meet quality criteria and minimum sector standards.

  • Ensure achievement of all function quality criteria is monitored and reported regularly.

  • Ensure risks limiting achievement of objective to quality criteria are reported & rapidly addressed.

  • Ensure mechanisms are established to identify, document, and share function lessons learned.

Coordinate with Support Services function for ongoing provision of funds, staff, equipment, vehicles and supplies to ensure timely implementation of operations:

  • Ensure Ops submit clear and timely budgets and funds requests to Finance.

  • Ensure Ops submit clear and timely staff plans to HR and immediately advises on changes.

  • Ensure Ops follow Finance procedures to rapidly process payments to suppliers.

  • Ensure Ops submit vehicle requirements to logistics and follow vehicles management guidelines.

  • Ensure Ops submit communications requirements to ICT and follow ICT procedures.

  • Address delays in Support Services to Response Manager for rapid resolution and waivers.

Identify, report and refer operational blockages caused by external actors to Liaison to be addressed through external advocacy:

  • Establish operation team protocols where sector and geographic leads identify and report where external actors are

  • delaying/preventing implementation.

  • Refer issues delaying implementation to Liaison to resolve through inter-agency coordination and/or government

  • relations.

  • Ensure protection issues are reported and addressed in coordination with Advocacy.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 5-7 years in leadership role in the humanitarian assistance and development sector, with a significant

  • portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Experience in program management and implementation of multi-sectoral emergency response projects.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Strong team leadership skills.

  • Emotional intelligence (self awareness, managing emotions and those of others, remaining calm/composed, dealing

  • with ambiguity and change).

  • Effective in written and verbal communication in English.

  • Academic and on-the-job training in at least one of the support services or response-sector relevant areas.

Preferred:

  • Understanding of the international humanitarian system, particularly the systems, structures and key actors.

  • Understanding of the key accountabilities that must be maintained in a response (beneficiaries, donors, peers).

  • Ability to lead operational planning processes.

  • Strong communication skills (oral and written) with ability to express ideas and concepts clearly and persuasively with

  • senior internal and external stakeholders.

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders as well

  • as staff.

  • Ability to work in coordination with other humanitarian organizations.

  • Ability to analyse and make decisions in challenging situations in the absence of specific guidance and/or full information.

  • Ability to communicate and model to staff positive behaviors which help them remain resilient and effective in

  • dynamic and high pressure environments.

Displaying page 1 of 2
 
Rate our redesigned careers site!