Sharing Stories of Joy

We seek to increase trust and strengthen World Vision's reputation through powerful content, campaigns, and messaging that help effect change in the lives of the world’s most vulnerable children. Is your vision our vision?

Donor Liaison Coordinator

Donor Liaison Coordinator

World Vision International (Rwanda) is a child focused Christian humanitarian organization implementing development programs in 24 Districts of Rwanda.

World Vision Rwanda seeks to hire a highly qualified, dedicated and experienced national for the position of Donor Liaison Coordinator. The position will be based at the Head Office in Kigali and reporting to the Communications and Public Engagement Manager.

Purpose of the position:

The purpose of this position is to lead the National Office servicing of World Vision United States (US) mega and major donors who primarily support major fundraising campaigns. The Donor Liaison Coordinator will collaborate with appropriate World Vision US Departments and the appropriate National Office Departments to enhance the mega and major donor experience. The expected results will be increased financial support of National Office programmes; increased awareness of, and advocacy for the National Office programmes and strategy by World Vision US mega and major donors; as well as mutual transformation, all in order to deepen our commitment to the most vulnerable children.

The major responsibilities include:

% Time

Major Activities

End Results Expected


Coordination of US donor/sponsor/supporter/funding partnersvisits, from the technical (understanding and communicating the full extent of a need to donors, pre-visits, etc.), to executional considerations (logistics, accommodation, communication between visitors and local community members, etc.)

  • Visiting guests comply with World Vision Rwanda guest relations guidelines, policies and procedures; they are briefed on our child protection policy, given a security brief, and provided enough updated information on World Vision Rwandas work

  • A task schedule and master calendar for all key operations or activities to be carried out by all World Vision US visitors is developed and always updated in good time

  • Trip experiences by donors and potential donors are positive and memorable.

  • Tickets for World Vision Rwanda visitors are bought or re-confirmed on time and flight arrangements are made as per schedule.


Support World Vision Rwandas fundraising efforts through sharing and submission of solid stories on beneficiarieslives (success and need stories), which will contribute to profiling our work as a leading NGO in Rwanda to donors and potential donors

  • Success stories shared for use and reference by World Vision Rwanda senior staff potentially travelling to the US / engaging partners from the US.

  • Increased awareness of, and advocacy for World Vision Rwandas work in Rwanda; support to World Vision Rwandas strategy objectives by and among donors/potential donors/supporters/church partners affiliated to World Vision US.


Cultivate and maintain strong relationships between World Vision Rwanda, and Major and Mid-Level donors from/affiliated to World Vision US

  • Key sites for future visits by donors/supporters/church partner/filming crew visits to Rwanda are identified by carefully understanding the unique needs for each audience.


Develop and lead in the implementation of onboarding World Vision Rwanda field staff about the critical components of a Vision Trip so all participants are involved in engagements with Major and Mid-Level Donors and Churches from the US as required

  • Selected technical and field teams understand how to develop and identify high-impact stories and materials, and how to communicate and handle donors/supporters/visitors affiliated to World Vision US.

  • World Vision staff speak with one voice about ending violence against children, our technical expertise, evidence of impact, emergency responses and policy positions when it pertains to US donors and Vision Trips.

  • Field staff understand our organizational narrative and can communicate this to donors and filming partners from/affiliated to World Vision US, when speaking about our work


Collaborate and support the Communications & Public Engagement team with documentation / gathering significant change stories, photography, videos and media visibility

  • Significant change stories, photos, videos, and potential media pieces from World Vision US-funded projects and Area Programmes in Rwanda are available.

  • Visibility across field offices is promoted.

Qualifications: Education/Knowledge/Technical Skills and Experience

The following knowledge, skills and abilities may be acquired through a combination of formal schooling, self-education, prior experience or on-the-job training.

Minimum education and experience required:

  • Bachelors Degree in International Relations, Marketing, Communications, Community Development, or any other related field.

  • 5 yearsexperience working with high-level donors within the context of an International NGO.

Preferred experience, technical Skills & Abilities:

  • Experience with still photography, story-writing, case study writing, and videography acquired from either formal or on-the-job training.

  • Sound understanding of transformational and community development, with the ability to translate technical information to a language easily understood by donors and partners

  • Skilled in personal computing, email, and general office productivity software (e.g. Microsoft Office Suite) and other programmes for uploading and downloading information.

  • Cross cultural interpersonal skills and experience

  • Knowledge of written and spoken English and Kinyarwanda, and ability to engage community members comfortably and interpret their thoughts to visiting donors/supporters/filming crews/church partners, etc.

  • Excellent communication and public relations skills

How to apply:

Should you wish to apply for this position, please go to

If this is your first time applying online via the World Vision International careers website, you will need to register an account along with your application details. This site will provide you with additional functionality, such as saved searches and email alerts. Registration requires minimal information to create your account. Further details will be collected during the application process

All applicants must apply using our online application system, CVs received via email or standard post will NOT be considered.

In case you face any challenges in applying, please let us know on [email protected](no applications will be accepted through this email)

The closing date for submission of applications is 28th May 2019; no late applications will be accepted

As a child focused organization, World Vision is committed to the protection of children and does not employ staff whose background is not suitable for working with children. All employment is conditional upon successful completion of all applicable background checks, including criminal record checks

Communications Officer


The purpose of the position is to support in fulfilling the strategic priorities of Communications within WVL in line with WVL strategic priorities and plans.

The Communications Officer will support in:

  • Producing communications material about World Vision Lebanon programmes in line with WV strategic priorities and plans in coordination with communications Coordinator, the regional Communications Team and the World Vision partnership.

  • Manage WVL digital platforms ensuring effective use of social media channels and WV Lebanon page to outreach to the general public and specific audience while ensuring proper monitoring and analysis of these efforts.

  • Support in the planning, implementation and documentation of community local initiatives and campaigns

  • Assist in implementing World Vision Lebanon’s visibility, branding, and child protection and communications policies.


% Time

Major Activities

End Results Expected

65 %

Handle Development of communications resources

  • In response to local, regional, support office and/or global centre requests and It Takes a World campaign, develop or support in the production of stories and videos about successes and needs in World Vision projects .

  • Support in the documentation of events organized by different WVL area development programmes.

  • Ensure these resources are published and archived on the World Vision online platforms- as appropriate and other WV and non-WV portals

  • Review WVL’s online platforms to ensure information such as captions, resources and other items are accurate and up-to-date. Remove outdated items and post new items.

  • Ensure all written, photographic, video, web and other resources produced are done so in alignment with World Vision child protection standards.

  • Support in WV’s compliance with global branding and corporate identity.

  • Facilitate and train children/ youth/ community people based on programmatic needs utilizing the concept of the C4D and Communications for advocacy.

  • Quality resources are developed as per the communications plans for projects and through Content Flow and responded to by the deadline

  • Photo essays, feature stories and videos are pitched and produced every month.

  • Local initiatives and campaigns are well planned for with appropriate communication material and with appropriate visibility

  • Online platforms and portals content is up-to-date and accurate, and regularly refreshed.

  • Staff and Children engaged in WV programmes are well trained on the communications for development and communications for advocacy


Ensure Organisational positioning in mainstream and social media to mobilise publics for social and policy change

  • Ensure relevant content is developed for all digital platforms and social media channels

  • Support in the management of digital platforms ensuring proper monitoring and analysis on a monthly basis.

  • Ensure that the external communication resources reflect WV’s identity.

  • Provide communications support for local, regional and global advocacy campaigns.

  • Host international and local media and press outlets representatives as per WVL communications protocol.

  • Engaging content is developed and posted on social media channels.

  • Reach target in percentage increase in followers/fans on channels and number of endorsements posted via channel amongst target audiences.

  • Proper representation of World Vision’s identity.

  • All communications resource are aligned with the advocacy objectives and messages.

  • Host support office resource gathering, media, and donor visits with evidence of resource sharing.


Lead the Internal communications to mobilise staff for strategy, ministry execution and impact

  • Support in the development of internal communication tools and material as required

  • Represent WVL in regional calls /webex.

  • Internal communications channels (ie monthly newsletters, …) are monitored for staff effectiveness and engagement.

  • Active engagement in communications- related global and regional calls are attended.


Perform other duties as required

  • Attend and participate in capacity building trainings locally and internationally.

  • Attend and participate in WVL’s spiritual nurture and other organizational events.

  • Responsible of own security and actively contribute to a positive security culture.

  • Abide by the security policies and procedures and report any incidents or breaches to line manager and / or security manager.

  • Perform other duties as assigned by the Line Manager


  • Bachelor's degree in communications, journalism, or RadioTV

  • 2 to 3 years of experience working in communications or journalism or a related field

  • Very strong ability to write, edit, and speak English (Previous experience in writing, editing and/or publishing articles and taking photos)

  • Strong photography skills

  • Previous experience of developing quality content and leading social media campaigns

  • Strong computer literacy, including ability to work with Microsoft Office and web-based software

  • Cross-cultural sensitivity and understanding of social and political environment.

  • Ability to work with minimal direction, with team members as well as alone.

  • Experience of coordinating work between different stakeholders

  • Ability to cope with working in a dynamic and changing environment.

  • Ability to exhibit exemplary lifestyle as interpreted in specific local cultural context.

  • Experience in the production of communications resources (stories, videos, photo essays, etc..)

  • Experience in planning and implementation of media and social media campaigns

  • Familiarity with web-based portals and content-management systems

  • Position requires in-country travel for up to 70 per cent of working hours.

  • Position requires availability and willingness to work outside regular office hours occasionally.

  • Position requires willingness and ability to continue to function during a crisis situation, including during a World Vision response to a manmade or natural disaster. Also requires willingness to undergo World Vision and external training on how to respond to such emergencies, including first aid training.

  • Willingness to develop survival and security skills for various risks and challenges encountered in emergency situations.

Communications Manager - SAFCER, Mozambique


On 14 March 2019, Tropical Cyclone Idai made landfall near Mozambique Beira City, leaving devastating loss of life and large-scale destruction of assets and infrastructure in its wake. In the following days, some entire villages were submerged as flood waters rose across the central region of the country in the provinces of Sofala, Zambezia, and Manica. An estimated 1.85 million people have been affected by the cyclone and the subsequent floods within the three provinces.

The Communications Manager - Southern Africa Floods and Cyclone Emergency Response (SAFCER):

  • To create, contribute to and drive communications that positions World Vision effectively with external and internal stakeholders in support of income and influence goals and that demonstrates the impact of a successful emergency response.

  • To work with the response leadership, funding offices and other key internal audiences to identify and oversee the production and facilitation of compelling multi-media and story-telling content that conveys the need, vulnerabilities and issues facing children and their communities, enables their voice, and demonstrates World Vision’s response.

  • To enhance and protect World Vision’s brand and response operations by scanning for reputation risk issues that need managing through proactive communications during the response.


Strategic Planning and Coordination, including Reputation Risk Management:

  • Response objectives that require communications planning and support are clear and delivered.

  • Key World Vision stakeholders (response, regional, national, Global Centre and others) are in agreement as to the audiences prioritised by the response.

  • Oversee the coordination, crafting and updating of the response’s core narrative and key messages.

  • Sign offs secured on communications messaging and products in order to proactively and effectively position the humanitarian crisis and World Vision’s response.

  • Organisational risk and reputation issues related to the response are managed and addressed.

  • Communications advice provided to the response director and other response functions around public engagement, positioning, opportunities, risks, brand and reputation, or emerging issues related to the response.

  • Coordination with regional communications lead to enable positioning goals and support for response communications.

  • World Vision partner organisations are satisfied with proper branding and visibility in any collaborations.

  • Support response leadership in communicating with the Partnership.

  • Manage communications staffing and support, as needed.

Content Production, Positioning and Oversight:

  • Production of digital communications content (text, photographs, video) for funding, positioning, advocacy and reporting purposes ensuring quality and brand alignment.

  • World Vision stakeholders and commission parties are engaged with and receive content on deadline.

  • Use WV systems for content delivery and coordination.

  • Coordination (with assessment team, region, SOs, response, non-communicator field staff, technical and global stakeholders) to enable the production of content to share response programming, results and challenges to promote accountability and impact.

  • Content complies with child protection and informed consent protocols and treats subjects with dignity.

Media and VIP Engagement and Support:

  • Media/ VIP trips are coordinated and hosted to effectively position World Vision and its response, minimising reputational damage through careful trip planning, coordination with media/ VIP and security, expectation setting and briefing.

  • Press releases, Q&As, facts, guidance and key messages are created, signed off and shared via wvrelief / WV digital asset systems.

  • Spokespeople/ VIPs identified and briefed on cultural and contextual issues and key messages to promote with the media World Vision’s response operations, approach, expertise and humanitarian asks/positions.

  • Serve as a spokesperson and representing World Vision at interagency media coordination.

  • Coordinate with coalitions and partners to engage media, as needed.


  • Masters in the field of journalism or public relations or other relevant field.

  • Strong journalistic and technical photo, video, story and social media skills. Ability to facilitate the collections of image and story resources.

  • Strong technical knowledge of new technologies such as satellite communications, photos and video editing and relevant computer programmes.

  • Management of online and social media communications.

  • At least five years of progressive work experience with international exposure/external engagement on humanitarian emergencies or fragile country contexts.

  • Experience in media relations, public speaking or serving as a spokesperson.

  • Ability to work in difficult, insecure and stressful conditions.

  • Demonstrated ability to think and plan strategically, project manage, and meet deadlines.

  • Proven field communications experience in emergency settings and/or fragile contexts.

  • Understanding of humanitarian law, principles, codes and guidance and international humanitarian system.

  • Proven ability to manage reputational risk.

  • Full adherence to World Vision Child Protection, Code of Conduct and Conflict of Interest policies.

  • Strong interpersonal, cross cultural and communication skills.

  • Excellent command of English both written and spoken.

  • Experiences in networking, building coalitions and campaigning on an issue.

  • Working in international development and humanitarian ecosystem.

  • Hostile Environment Awareness Training certification.

  • Masters in the field of journalism or public relations or other relevant field.

  • Speaking and writing Portuguese is an advantage.

Preferred Skills, Knowledge and Experience:

  • Cross-cultural sensitivity and understanding of social and political environment.

  • Ability to cope with working in a dynamic and changing environment.

  • Understanding of humanitarian grant funding mechanisms.

  • Public speaking

  • Marketing and brand

  • Reputation risk management

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and work in a work intense context.

Emergency Communications Specialist


The purpose of this position is to strategic support for the Central and Northern Mali Emergency Response and produce a wide range of written and photographic communications resources/materials and manage platforms linked to the five focus areas of WV Communications that helps profile and market World Vision Mali’s humanitarian and emergency response work, both local and international.


Donor/Public Engagement Communications:

  • Works, partners and coordinates with leaders and communications stakeholders to identify key audiences (funding, advocacy, partnering, influence, community) and crafts a focused communications (or external engagement) strategy, objectives, activities and plans to deliver and evaluate them.

  • Delivers on a documented communications strategy and its activities / outputs.

  • Responds to fluid situations adapting the communications strategy / plans to meet the desired outcome of response / context stakeholders.

  • Effectively engages and communicates with leadership and key stakeholders instilling confidence in response communications and its strategic goals.

  • Explores communications opportunities to partner externally, and effectively collaborates to drive and support response / context objectives.

  • Provides communications support to promote grant, technical and sector function positioning and visibility.

  • Provides leaders with communications support through content creation and dissemination, ensuring information is shared among staff and key internal audiences / partners, using appropriate platforms and processes.

Advocacy Communications:

  • Collect advocacy stories, write and publish over web or blog site.

  • Develop and produce IEC Materials for different advocacy campaign undertaken by the World Vision Mali (WVM) Response.

  • Provide support to other emergency functions engaged in any form of campaign / project which promotes behavioral change.

  • Execute communications strategies for advocacy campaigns in a support or lead capacity.

Internal Communications:

  • Support in the production of SitReps for the benefit of the partnership.

  • Work with Response Director and other emergency functions to provide regular updates to partnership.

  • With the regional/National Office (NO) support and guidance, execute required Communications Policies and Communications Strategy, ensure staff understanding and monitor for compliance.

Media Communications:

  • Develop and maintain key media contacts and facilitate visits from other World Vision/external partners.

  • Promote and protect the image of WV Mali and build relationships with different media houses.

  • Facilitate local and international media visits to market & profile WVM’s response.

  • Liaise with various print and electronic media to market WVM’s response.

  • Support the handling and management of all media crisis communications within the guidelines of the NO, Regional Office (RO) and World Vision International (WVI).


  • Analyses the humanitarian, media, political, security and response landscape for positioning opportunities and risk management in order to advise leadership (WV risk specialists) and effectively position World Vision, the response and humanitarian issues.

  • Understands World Vision’s brand - ensures conformity.

  • Ensures the response effectively positions itself with a clear narrative, key messages and Q&As, in alignment with the response communications strategy.


  • Bachelor degree in Mass Communication, Journalism or related Field.

  • Excellent writing, photographic and video skills is required.

  • At least 5 years relevant working experience in related field.

  • At least 3 years working in emergency situations.

  • Hostile Environments and Awareness Trained (WV or other equilavent).

  • Effective in written and verbal communication in English and French.

Preferred Skills, Knowledge and Experience:

  • Excellent interpersonal and cross-cultural communication skills.

  • Team player with good organizational skills.

  • Due to security concerns, of black or Arabian descent.

  • An energetic, analytical and self-starting approach to projects that involve significant responsibility.

  • Demonstrated ability to think and manage strategically, plan and meet deadlines.

  • Work experience in sub-Saharan Africa.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 60% of the time.

Communication Officer (Part-Time)

Position: Communication Officer for “Returnees reintegrate and reinvest within country” - REINVEST Project funded by GIZ

Town/City: National Office, Tirana

Application deadline date: May 26, 2019

Type:Fixed term, PART - TIME


The purpose of this position is to contribute to the overall visibility component in framework of “Returnees reintegrate and reinvest within country” - REINVEST Project funded by GIZ. The Communication Officer will develop, establish and abide to required communication standards established by BMZ/ GIZ. He/she is responsible for developing and implementing a project communication plan in accordance with the project implementation plan, and will work closely with the Public Relations & Communication Department of World Vision Albania. He/ she is responsible for producing high-quality communication and visibility products, including (but not limited to) TV documentaries, newsletters, success stories, leaflets, etc. He/ she is responsible for coordinating the necessary communication activities to successfully promote the project in 13 involved municipalities. This includes providing project support in the coordination, monitoring, reporting, and documentation of project activities as well as working with key people such as the Team Leaders and Project Manager. Acts as a communication focal point between all project parties.


Public – Community Connections:

  • Evidence-based content for documenting returnee support in 13 municipalities in Albania.

  • Ensure outcome-focused quality production of visual and written content for defined donor segments and audiences reflecting program objectives and evidence of impact.

  • Support the communication with returnees (families, youth and children) through contributing to targeted materials. Support improving the dialogue between the returnee and local authorities/ stakeholders.

  • Contribute to quality and RE-IN-VEST project aligned website / online social media platforms updates posted regularly; find innovative methods to attract more visitors to online channels.

  • Ensure information on program activities is bilingual.

  • Provide communications support during the organization of public events undertaken by RE-IN-VEST project at the local and national level. Frequent visits to project sites to meet with beneficiaries, collect and document their stories.

  • Be trained on emergency communications. Ensure effective and rapid provision of disaster response content for effective internal communications and marketing appeals that mobilize support during emergencies.

Reputation & Influence:

  • Organizational positioning in mainstream and social media to mobilize the public for social and policy change

  • Contribute to Communications strategies and plans results in increased positive engagement of World Vision’s work in local and national media outlets.

  • Local and national campaigns have an integrated website/content plan that secures positive public engagement coverage and improves visibility of key returnee issues.

  • Ensure website content and engagement plan results are linked to World Vision, endorsing World Vision, and active in child well-being issues based discussion on World Vision - managed digital platforms.

  • Ensure the external communication resources use correct World Vision identity.

  • Ensure all the relevant information/content is archived and saved in the proper platforms/archives of World Vision Albania & Kosovo.

Staff Engagement:

  • Internal communications to mobilize staff for strategy, project execution and impact.

  • Contribute to internal communications plan development.

  • Ensure community voice content is used in internal communications platforms.

  • Together with the Communications Manager contribute to the capacity building annual plan and reflect it in the performance agreement.


  • Degree in journalism or communications.

  • Solid verbal and written communication skills in English and the local language;

  • Story writing, photography and videography skills.

  • Fluency in computer programs (Word, Power Point, and other editing programs).

  • Solid knowledge in traditional media relations and use of social media channels.

  • Knowledge of development work, understanding of reasons of poverty.

  • Video editing skills.

  • Previous experience in communications with international organizations, donor reporting and donor coordination would be considered an asset.

  • At least 4 years of experience in journalism/ communications/media.

  • Solid verbal and written communication skills in English and Albanian language.

  • Should be ready for internal and external travels for the minimum 30% of working time.

***While we appreciate all applications received, only those selected for the next phase of recruitment process will be contacted.

Director, Digital Donor Experience

*Preferred locations: London, Seattle, Toronto or Melbourne. Position location to be within a jurisdiction (country or US State) where WVI is registered to operate.


As an organisation we need to make a significant transition from being an extremely effective direct marketing organisation to being one led by a focus on donor engagement and transformation that creates vibrant and passionate communities of supporters globally who are strong advocates of World Vision and our mission. The Donor Experience Director will focus on this transition and specifically how we can create amazing experiences digitally that will transform our donor’s engagement with us and make them passionate advocates for our cause.


Global influence at a senior level:

  • Work with Support Office Marketing Leaders and other Marketing & Resource Development leaders to develop compelling donor engagement strategies digitally.

Global platforms and architecture:

  • Ensure that our global digital investments and platforms are giving strong investment returns.

Capability Development:

  • Work with smaller offices to improve basic digital capabilities and donor analytics to improve fundraising.


  • Significant experience in leading change in a complex environment.

  • Strong digital background and experience of implementing winning consumer-facing digital solutions.

  • 10-15 years in marketing, fundraising or related role, including 5-7 years at a senior management level with demonstrable success in achieving growth.

  • Ideally minimum 5 years of experience leading a marketing function within one of the largest World Vision Support offices and / or Minimum 7 years of experience leading a marketing function within a global organisation.

  • Bachelor’s degree or equivalent in strategy or marketing.

  • The post-holder must have an active Christian faith.

  • An understanding of international development and an empathy for people living amid poverty or oppression.

  • The post-holder must have an active Christian faith.

  • Strong marketing and strategy skills with working knowledge of change management principles.

  • Exceptional interpersonal skills and able to win the confidence of a broad range of different stakeholders including leaders from a variety of cultural and professional backgrounds.

  • Demonstrated ability to guide, edit and assure clear, brief and compelling written and visual communications. Ability to synthesize complex concepts for a wide variety of audiences.

  • Experience of working in a global and multi-cultural environment.

  • Supportive and influential engagement with senior partners internally and externally, including leadership groups and peer directors.

  • Experience in a marketing agency setting, providing project management support and leadership to complex projects.

  • Effective in written and verbal communication in English.

Preferred Skills, Knowledge and Experience:

  • Marketing strategy

  • Digital strategy

  • Understanding of marketing strategies, with the ability to develop strategic and tactical communications plans and outline the resources required to implement them.

  • Demonstrable experience of managing teams, and managing freelance and agency staff.

  • Experience of setting, implementing, monitoring and measuring marketing plans and ensuring delivery against agreed targets.

  • An understanding of international development and an empathy for people living amid poverty or oppression.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 25% of the time.

Communications and Public Relations Manager

Purpose of the position:

To provide technical support to World Vision Tanzania’s (WVT) image building initiatives in developing, managing and maintaining partner relations and development. This also involves developing and disseminating key communications resources for marketing, grant acquisition, public awareness and management of emergencies.

Under the overall guidance of the National Director with matrix supervision of the Regional Communications Director, the Communications Manager supervises the communications team as well as composes, edits, and manages the production of a full range of material to effectively support the advancement goals of the Business Development and Quality Assurance Unit to market WVT’s mission and achievements to diverse publics for the aim of seeking grants.

The incumbent will lead and supervise remotely the work of WVT Senior Communications Officers. He/she will also be expected to collaborate with WVT at the clusters level, WV Support Offices and media to communicate development results of the grants and non-grant portfolios.

The incumbent will also observe the mission and core values of World Vision and demonstrate a quality of spiritual life that is an example to others.

Major Responsibilities:

  1. Build and generate high-quality evidence-based documentation

  • Collaborate with relevant colleagues to plan, coordinate and develop original communications materials and publications for grant-acquisition, for special initiatives and events, to showcase best practices and programs

  • Develop content and review and edit drafts of diverse publications, prepare information brochures and factsheets; draft articles and re-package reports to communicate the achievements of major initiatives for distribution to partners, donors, prospects, and the general public. Also draft speeches, position papers and the flagship annual reports

  • Produce transformational stories of project activities as per SO request and for use for internal and external platforms such as, newsletter, intranet and where appropriate social media, blogs, twitter in addition, take photos of project activities.

  1. Communications strategy planning and execution

  • Develop a communications and marketing strategy that will guide World Vision Tanzania in its external relations and internal communications

  • Develop and deliver the communications department annual operating plan

  1. Organizational visibility, media relations

  • Develop and sustain effective relationships with media at all levels to engage more effectively on issues of children and their development

  • Ensure development of advocacy oriented communications to support advocacy campaigns, increase public discussion and fund-raising initiatives

  1. Capacity building of non-communicators

  • Build capacity on communications of WVT grant projects non-communicators (on documentation and success story telling of the projects)

  • Provide orientation on child protection communications standards

  1. Emergency communications

  • Plan and manage communications response to both slow and rapid-onset emergency disaster/relief situations ensuring that the region is provided with quality stories, photos and media interviews from the field

  1. Manage staff and the Communications department

  • Manage team members, facilitate their optimum performance and provide a motivating and supportive environment to the team

  • Be responsible for planning, budgeting, and reporting around communications

  1. Ensure brand visibility and enforce quality and standards

  • Work with communications department to ensure consistency and compliance with WVT branding guidelines for all project related communication materials and products

  • Respond to any other requests from National Director, Business Development Director

Qualifications: Education/Knowledge/Technical Skills and Experience

The following may be acquired through a combination of formal or self-education, prior experience or on-the-job training:

  • Minimum Qualification required: Masters in marketing, journalism, development or corporate communication/public relations.

  • Experience: 5 to 7 years working experience. Proven track record in the effective use of marketing and communications for fund-raising

  • Preferred Qualification:

  • Technical skills/Abilities

  • Extensive knowledge of the principles, practices and techniques of oral and written communications and

  • interpersonal relations skills in order to determine the most effective communications and presentation materials

  • Professional level skills in publications development with writing and editing experience preferably with a non-profit organization

  • Skill in writing for a variety of audiences. Skill in writing and editing news and feature articles. Ability to

  • write/edit in a variety of writing styles, ability to draft materials on a wide range of topics. Strong editing

  • and proofreading skills

  • Familiarity of fund-raising techniques including, proposal writing and public relations

  • The ability to translate complex technical language and ideas into language easily comprehensible to

  • non-specialists

  • Photographic and video skills also preferred

  • High level of confidence and confidentiality

  • Ability to use a variety of personal computer software applications, including desktop publishing

Working Environment / Conditions:

  • Work environment: Office-based in Dar Es Salaam with frequent travel

  • Travel: 20% local travel is required

  • On call: 5%

Global Customer Relationship Officer


This role is about providing operational technical expertise in communicating important changes to everyone in the Shared Services (SS), Supply Chain Management (SCM), ProVision (PV) & their clients. This will include – equipping them with crucial, up-to-date information and advice in change initiatives. It will ensure peer officers, change lead advisor, global process directors, customers and staff are kept in the loop, and fully understand how new developments/initiatives affect their ways of working.

This role supports all the internal/external communications, related to the core business and support areas within SS, Supply Chain (SC), and PV. This role must ensure that all information, global communications, campaigns, and projects roll out on time. This person will create and execute communications, engagement and coordinate certain events upon request. (e.g. town halls).

The post holder is expected to be able to use a variety of communication channels, and always choose the most effective ones for the task in hand. He/She will take pride in being on the pulse of emerging communication disciplines, and relish learning new skills.

Proactive and conscientious, the position holder would be quick to spot opportunities to develop platforms and content. Not only that, but it would be expected to swiftly identify potential issues or risks, and find innovative solutions.

You will collaborate with process leads and project teams in providing change management and communications technical expertise on operational SS, SC, and PV projects globally. The post holder must be able to explain complex issues in a clear, engaging way and collaborate closely with all stakeholders.

The Global Customer Relationship Officer will keep close cooperation with the SS/SC/PV Customer Service area, which will support in all its efforts and training when needed and or requested.


  • Supports the SS, SC, and PV areas with timely, complete, accurate, and detailed communications through different channels and techniques to keep internal and external stakeholders informed to minimize organizational, service, and compliance risks.

  • Implements measurement and monitoring approaches to ensure appropriate management information on communication risks related to service transformation & delivery.

  • Advocacy of customer service at the areas of SS, SC, and PV.

  • Generates and maintains advocacy at mid manager level of the respective teams and stakeholder buy-in for the implementation and sustenance of all SS, SCM & PV projects.

  • Develops clear operational communication plans for transformation projects and work with various SS, SCM & PV project teams to ensure they are delivered effectively.

  • Support impacted teams with information and detailed frameworks, to ensure they can conduct the necessary activities to minimize organizational risks.

  • Supports impacted processes within the SS, SC, and PV areas, complying with the need of the users for change management.

  • Measures effectiveness of operational change management and communications plans, make recommendations and adjustments where necessary.

  • Helps build tools and processes for the leaders.

  • Manages and promote realistic expectations of the organization with regard to new systems, tools and processes, e.g. capabilities, features, upgrades, etc.

  • Drives specific change tasks and deliverables, and facilitate organizational change events when required (i.e. refresher workshops. seminars, town hall).

  • Training, Projects, and AD-hoc Duties

  • Manages and facilitates the delivery of change management and communications training and subsequent follow-up activities, including effectiveness assessment.


  • Bachelor’s degree in Business Administration, Journalism, Communications, Public Relations, Advertisement, Graphic/Web Design, Customer Relationship Management, Copy Writing or related field or its equivalent. Or relevant experience in lieu of a formal degree or proven adoption of new skills.

  • Up to 5 years of experience.

  • Change management or communications support, ideally in a NGO environment.

  • Experience supporting the development and delivery of comprehensive, actionable change management and engagement plans/activities for change, including impact assessments, stakeholder analysis, engagement strategies, change agent networks, communication plans and change adoption measurement activities.

  • Experience in large and complex organizational, working with cross-functional team comprised of members with diverse skill sets.

  • Knowledge of change management methodologies.

  • Rich media experience. Good knowledge and understanding of change management and communications tools and best practices.

  • Website administration/maintenance experience.

  • Excellent writing and editing skill in English and Spanish. Other languages a plus.

  • Master’s degree a plus.

  • Experience working as part of virtual teams.

  • High level of English language proficiency (advanced level)

  • WV Change Management Approach certification or equivalent

  • Green Belt certification a plus.

Preferred Skills, Knowledge and Experience:

  • Spanish (intermediate to advance). At least writing and reading proficiency.

  • Other languages a plus (e.g., French. Portuguese).

  • Ability in creating and implementing change management programs to drive faster adoption, higher utilization and greater proficiency of the changes that impact our teams.

  • Knowledgeable in a variety of change management resources and methodology, including presentations, implementation tools and communications.

  • Strong customer service, organizational, prioritization, risk management, communication and people-orientation skills.

  • Focus on excellence of the tools and solutions to increase the operational efficiency of the change management process.

  • Excellent organizational and written/verbal communication skills.

  • Strong communicator that is able to level up and down on topics with ease.

  • Comfortable presenting to different audiences.

  • Flexible, collaborative approach to problem solving, in which creative and quick thinking can lead to swift response.

  • Proven ability to manage multiple, time-sensitive products and competing priorities simultaneously with minimum guidance and high attention to detail.

  • Well versed in both online and offline environments.

  • Promote cross-functional collaboration.

  • Demonstrated experience change management and communications support, problem solving, customer-centric service, and continuous improvement.

  • Support organizational change ensuring the appropriate levels of change are in place.

  • Effectively demonstrates use of emotional intelligence in interactions with SS/SC/PV team and internal/external customers and stakeholders.

  • Develop a partnering/collaborative model with internal customers with the ability to work with flexibility to achieve the outcomes of SS/SC/PV. (National Office, Regional Office and Global leadership).

  • Work in virtual and non-virtual environments.

  • Project management

  • Training

  • Writing

  • Marketing

  • Strategy

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 10% of the time.

Development and Marketing Advisor, Response Innovation Lab

*Preferred location: United States of America (where registered). Other locations to be determined by home country of successful candidate where WVI is registered to operate.


This position will play a critical role in helping the Response Innovation Lab ( develop a diverse and comprehensive revenue stream.

The Development and Marketing Advisor will be responsible for developing, innovating and building high potential fundraising and marketing strategies to meet the funding needs of the initiative. Because RIL is a partnership between multiple partners, including three leading international NGOs (WorldVision International which acts as global host, Oxfam Great Britain and Save the Children International), who each operate country labs adhering to the RIL model, fundraising responsibilities are shared among a number of entities. The primary role of the Development and Marketing Advisor is therefore to develop and implement a strategy that will mobilize and assist these various external fundraisers in articulating and prioritizing the RIL offer. This will require developing marketing content adapted to various donor profiles (Government aid agencies, foundations, corporate CSR units, high net worth individuals) and fundraising needs (local lab operations, global project support), ensuring public access to relevant RIL content (website, social media, press releases), and developing an appropriate business case for the initiative as a whole.

This is a unique opportunity to apply a range of marketing, fundraising and advocacy skills to an exciting endeavor and unique experiment in global collaboration.


Fundraising support:

  • In collaboration with the Global Director, the Program Director and the country lab staff and the global RIL partners, identify, track and capitalize on funding opportunities from a broad range of donors through compelling, customized business cases for RIL and its proposed programming.

Content development:

  • Based on the fundraising strategies, business case, needs of fundraisers and work of the labs, develop high quality content tailored to appropriate internal and external audiences and to a wide range of media.

Internal and external marketing:

  • Working with global Executive Committee Members and other agency focal points, develop and mobilize a network of fundraisers who will actively support and prioritize resource mobilization for RIL among their agency’s donor base.

  • Marketing RIL externally as an attractive partner, funding/investment recipient and thought leader in the humanitarian innovation field via strategic positioning.


  • 6+ years as a Marketing/New Business/Product Development Senior-level Manager, with demonstrated results in helping projects or organizations mobilize significant funding from external sources.

  • At least 3 years of experience supporting projects in the field of emergency relief, humanitarian affairs, international development, disaster risk reduction, foreign aid advocacy or similar.

  • Degree in Marketing, CommunBusiness or Social Sciences.

  • Ability to work effectively in collaboration with diverse groups of people internationally particularly those in funding and fundraising roles, and across sectors (public, private, academic, government).

  • Proven success in creating and launching consumer-focused new product development and innovations (more than one) that demonstrated clear sustainable business models.

  • Significant experience in content development.

  • Experience in competitive proposal capture and writing.

  • Effective in written and verbal communication in English.

Preferred Skills, Knowledge and Experience:

  • Superior Marketing acumen and creativity.

  • Negotiation and relationship building and successful record of achieving collaborative relationships.

  • Marketing analytic skills.

  • Experience and demonstrated mastery of direct response marketing such as customer relationship management, branding, digital media, major donor and corporate marketing, and donor retention and loyalty.

  • Demonstrated success leading a business unit that delivered revenue and profit growth.

  • Experience working in complex organizations.

  • Demonstrated global management experience and cross-cultural understanding.

Work Environment / Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 20% of the time.

Communications Systems Specialist

*Position location: Manila, Philippines or San Jose, Costa Rica.


Are you someone who likes creating solutions to make organisations more efficient and staff more capable at doing their job? Do you wish to contribute to bringing hope and a better life for the most vulnerable? If yes, then this position might be for you.

World Vision International is looking for a Content Systems Coordinator to manage the global communications supporting systems so that they are adapting to organizational needs for colleagues in marketing, resource development, advocacy, media and social media, among others. World Vision is deepening its commitment to the most vulnerable children in the world and Global Communications and Public Engagement wants to ensure that all global communications systems are ready for the challenge.

This position will help meet World Vision’s global content needs through enabling the system’s management of thematic, high-value collections of photos, videos, and stories; surfacing skilled resources for surge capacity needs; and reporting on field trips for collaborative planning.

This role will work in collaboration with the Marketing Content Systems Lead and Content Librarian to ensure appropriate intake, editorial and other requirements for the Digital Asset Management System are considered.

This role is a global position. The position holder will work closely with colleagues in all World Vision offices across the world, on future systems changes, training and capacity, and troubleshooting. During rapid-onset emergencies, this role will activate as surge capacity to ensure content moves as quickly as possible from the field to users. Oversight of child protection and communications policies are also a part of this role.

The role sits within the Strategy and Operations team in Global Communications and Public Engagement. The overarching purpose of the team is to unite and enable an industry-leading, agile communications network across the World Vision Partnership.


  • Provide user support and complete tasks in a timely manner to maintain consistent flow through all work processes.

  • Define and apply quality assurance reviews of system functionality and user friendliness, providing enhancements as needed. Provide reports on system performance in content, surge capacity resources, trips and other communications needs as required.

  • Connect across Partnership stakeholders to understand annual content, field trip and surge capacity priorities for continued optimisation.

  • Collaborate with user community and stakeholders to refine, clarify and document protocols and processes; support users on system access, advanced feature use, etc.

  • During emergencies, act as surge capacity (24/7 roster) to ensure content moves quickly with appropriate tagging from field to users.


  • Associate degree or equivalent in information science, computer sciences, library science, multi media studies or other relevant discipline.

  • Two to three years experience in an administrative role.

  • Basic knowledge of SAAS (software as a service) use and administration (particularly KissFlow).

  • Excellent computer skills, including MS Office suite, intranet and internet, and database applications.

  • Strong oral and written communication skills.

  • Keen cross-cultural understanding; ability to collaborate across teams and time zones.

  • Excellent critical thinking and problem solving skills.

  • Ability to show initiative and work well in a team environment.

  • Experience in working with all types of multimedia formats (i.e. images, videos, digital and offline written materials).

  • Fluency in written and verbal English.

Preferred Skills, Knowledge and Experience:

  • Knowledge of intellectual property and copyright issues.

  • Excellent understanding of the processing of photos and videos.

  • One - two years of business experience as application support engineer (or equivalent), preferably in non-profit organization.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 10% of the time.