Sharing Stories of Joy

We seek to increase trust and strengthen World Vision's reputation through powerful content, campaigns, and messaging that help effect change in the lives of the world’s most vulnerable children. Is your vision our vision?

Senior Program Officer - IRDM

World Vision is a Christian relief, development and advocacy organization working with children, families and communities to overcome poverty and injustice. World Vision is dedicated to working with the worlds most vulnerable people regardless of their religion, caste, gender or ethnicity. World Vision has been in Sri Lanka since 1977 and currently works through 34 development and relief programmes in 15 Districts across the country.

At World Vision we are passionate about children and committed to bringing fullness of life to the most vulnerable and disadvantaged. Every day for forty years, that is what our team at World Vision has been doing.

We are looking for dynamic individuals to join us on our journey of caring.

Senior Program Officer - IRDM

Location: Colombo

Job Profile

The Program Officer is responsible for managing new funding acquisition and contract management and reporting for a portfolio of multi/bi-lateral institutional and private non-sponsorship (from WVI Support Offices and private entities, such as foundations) donors to enable World Vision Lanka’s strategic objective to develop diversified and sustainable funding. Under the overall guidance of the Director – Grants Acquisition and Management, the Program Officer will be responsible for proactively managing four key areas within their assigned donor portfolio.

In order to be successful in this role, the ideal candidate would have demonstrated experience leading proposal development and PCM processes. The position follows the overall fund acquisition strategy of the GAM department and is embedded in the World Vision Lanka strategy. The Program Officer is expected to confidently communicate and represent the WVL grants strategy and may be required to take on additional tasks to ensure the smooth functioning of the Department.

Major Responsibilities

  • Develop and acquire new funding opportunities (50%). The Program Officer will proactively identify new, relevant funding opportunities for WVL, and will provide a clear ‘win strategy’ for WVL to compete for the funding. S/he will lead the internal Bid Team, SO and partners (where relevant) throughout the proposal development process, ensuring the delivery of a high quality and timely submission to the donor.

  • Effective Project Cycle Management (PCM) (30%). The Program Officer is responsible for deepening and strengthening a sustainable and impactful grant-funding base; as such, s/he will be the organizational focal point for coordinating PCM processes, from inception to final reporting, providing tailored advice to guide effective operationalization/implementation, monitoring the health and performance of projects through the development and utilization of appropriate grant management systems and close liaison with program teams.

  • Build and maintain effective professional relationships (10%). To be effective in this role, the Program Officer will be required to develop and maintain effective working relationships, both internal and external, including within other departments, with key SO focal points, donors, and partner organisations. The Program Officer will represent WVL and the GAM department professionally in all interactions.

  • Develop and strengthen internal processes for effective grant acquisition and management (10%). The Program Officer will have good working knowledge of WVL business systems and processes so as to work efficiently and effectively with other departments. S/he will proactively identify opportunities for improving GAM systems, tools and processes so as to contribute to overall department and organizational efficiencies and effectiveness and will provide periodic input into developing work flows, tools and processes for other departments where there is intersectionality with GAM.

Required Qualifications, Experience & Competencies

  • Bachelor’s degree in a relevant field (e.g. international or development studies; economics; social science disciplines; etc)

  • Demonstrable at least 1- 2 years of experience in developing and designing successful proposals for institutional funding

  • Demonstrated understanding of project logic development

  • Excellent English communication skills (oral and written). Working knowledge of Tamil and/or Sinhalese will be an asset

  • Experience in successfully managing communications and relationships with institutional donors

  • Demonstrable prior successes in Project Cycle Management (PCM) and overseeing grant processes through log frame, budget, progress monitoring

  • Demonstrable understanding of community development processes, inter/national frameworks and principles

  • Project planning and project team leadership

  • Management of complex government/institutionally funded programs/projects

  • PCM training or certification

  • Understanding of monitoring/evaluation frameworks

  • The position requires ability and willingness to travel domestically and internationally up to 20% of the time.

  • Commitment to World Vision Core Values and Mission Statement

World Vision Lanka offers a competitive remuneration package based on individual competence and skills. If you meet the required criteria and wish to apply for this or any of the available vacancies, select the position you wish to apply for & submit your on-line applicationwith your CV and details of three non-related referees.

Only short listed candidates will be notified.

World Vision is a Christian relief, development and advocacy organisation working with children, families and communities to overcome poverty and injustice.

Project Coordinator - Enterprise Development - Ja Ela

World Vision is a Christian relief, development and advocacy organisation working with children, families and communities to overcome poverty and injustice. World Vision is dedicated to working with the worlds most vulnerable people regardless of their religion, caste, gender or ethnicity. World Vision has been in Sri Lanka since 1977 and currently works through 34 development and relief programmes in 15 Districts across the country.

At World Vision we are passionate about children and committed to bringing fullness of life to the most vulnerable and disadvantaged. Every day for forty years, that is what our team at World Vision has been doing.

We are currently looking for dynamic & creative individuals to join us in our journey of caring.

Project Coordinator - Enterprise Development - WVL

Base Location– Ja Ela

Job Profile

The Project Coordinator – Enterprise Development is responsible for the direct management of WVL staff and the overall implementation of the livelihood-generating components of the ‘Global Program to develop livelihood for poverty affected population though a mulita-sectoral established and monitored waste management system (PHINLA)’ project.

S/he will work closely with the Project Coordinator – Waste Management (of the Project’s main partner in implementation) to identify and maximize opportunities for livelihoods and enterprise development. The project shall be implemented in the agreed locations in accordance with Grant contract and compliance to achieve the overall project goal.

Responsibilities

  • Leadership and People Management - Ability to Lead and Manage people efficiently and effectively.

  • Networking and Liaison – Maintain high quality relationships and networks between Project operations and relevant Government agencies, WVL Area Programmes, local and international NGOs, other civil society groups and international consultancy agencies, Support to be made available for program goals and implementation by key stakeholders.

  • Quality Assurance - Effective and efficient project management and implementation. Project progress, lessons learnt, best practices, etc. are captured and disseminated as necessary.

  • Grant Compliance - Adequate knowledge on policies, procedures and standards of the grant and systematic information management.

  • Financial Accountability - Grant is delivered on time and within allocated budget. Financial reporting is accurate and delivered on time. Audit reports indicate low risk findings. All program expenses are compliant with WV and donor requirements.

  • Reporting - All reports are prepared/reviewed in a timely manner with quality assurance. Strong working relationships with relevant internal key stakeholders.

Required Qualifications, Experience & Competencies

  • A Bachelor's degree in Economic Development, Social Sciences, International Development Studies or Community development.

  • Knowledge and experience in capacity building for local stakeholders/partners.

  • Knowledge of and familiarity with international assistance program requirements, preferably [BMZ] and/or other funding agencies (Global Fund and other multilateral agencies); their policies and regulations.

  • Experience in program implementation, community mobilization and participatory approach would be an advantage and experience of working with ethnic minorities is preferred.

  • Experience in training and facilitation

  • Ability to provide management and technical support to enhance the marketing component of the project.

  • Experience in enterprise development specially targeting the beneficiaries from the vulnerable population.

  • Basic knowledge and understanding on gender and disability and other vulnerability factors in community.

  • Demonstrated leadership skills, including leading, building, and supporting a team with diverse roles and capacities.

  • Skills in facilitation of development processes, and networking among different development partners.

  • Demonstrated capacity in program management, with conceptual understanding and required competency in DME functions.

  • Solid computer skills in Word, Excel, PowerPoint and Lotus Notes

  • Project management experience with Grant projects is (including staffing and financial management) preferred.

  • Experience in project design, implementation, monitoring, evaluation and reporting writing.

  • Written and oral communications skills in Tamil and English.

  • Excellent analytical and problem-solving skills.

  • Attention to detail and high level of accuracy, work methodically and neatness.

  • Time management skills and ability to multi-task and prioritize work

  • Willing to travel frequently to project operation areas and to Colombo Office on need basis.

World Vision Lanka offers a competitive remuneration package based on individual competence and skills. If you meet the required criteria and wish to apply for this or any of the available vacancies, select the position you wish to apply for & submit your on-line applicationwith your CV and details of three non-related referees.

Only short listed candidates will be notified.

World Vision is a Christian relief, development and advocacy organisation working with children, families and communities to overcome poverty and injustice.

Communications & Marketing Director

Back ground

World Vision Uganda is a Christian relief, development and advocacy non-government organization dedicated to working with children, families and communities to overcome poverty and injustice. We currently work in over 82 districts in Uganda implementing projects in health & nutrition, water, sanitation & hygiene (WASH), livelihoods & community resilience, education and child protection. World Vision (WV) is committed to the protection of children and adult beneficiaries from exploitation and abuse and will not employ people whose background is not suitable for working with the beneficiaries above. All employment is conditioned upon the successful completion of all applicable background checks, including criminal record checks where possible.

Due to expansion in scope of our programmes, we are now seeking for qualified and passionate individuals willing to share in our vision and join our team in the position below.

Position: Communications & Marketing Director

Report to: National Director

Location: Kampala - National Office

Purpose of the position:

Lead World Vision’s efforts to increase the overall influence, income and impact of the ministry in Uganda. As a member of the Senior Leadership Team, provide strong strategic communications and marketing direction for the organization, positioning it and building on its established reputation and trust.

Lead in the development and implementation of an integrated strategy for the building of a high-performance communications & marketing function that is managed, structured, focused and staffed for productive and quality work. This strategy will identify the key communications and marketing needs of World Vision Uganda, while setting and steering strategic communications and marketing goals and processes that are contextualized to and in alignment with its core ministry functions and goals and to that of Our Promise.

Key Outputs/Responsibilities.

Communications and Marketing strategy

  • Develop and implement Context-driven communications strategy and associated business planning that supports organizational strategy (at national and Partnership levels) execution is developed and implemented, including strong monitoring and evaluation

  • Provide advice , guidance and support to the National Director as a communications and organizational leader

  • Ensure senior and cross-functional teams have broad understanding of how communications integrates with and strengthens organizational strategy, programming, operations, resource acquisition, and support functions.

  • Provide spiritual leadership and input to the organization and guidance to the communications and marketing department

Reputation and Influence management

  • Strategically position World Vision in mainstream and social media to mobilise public support for social and policy change

  • Ensure reputational risks are managed in an agile and proactive way, in line with WVI global standards

External engagement

  • Develop Evidence-based content for resource generation, sponsorship transformation and ministry

  • Ensure that external engagement business planning is mapped, developed and implemented in partnership with advocacy team

Internal Communications

  • Develop a strong internal communications function that mobilizes staff for strategy, ministry execution and impact

Team management

  • Build a high performance through the leading of; goal setting, prioritization, process management, and relationship management

Marketing and fundraising

  • Develop a high performing marketing function is to build organizational capacity to raise local sources of funding to better and more sustainably support the ministry World Vision

Qualifications: Education/Knowledge/Technical Skills and Experience

  • Master’s Degree in Communications, Media, Journalism, Arts or similar

  • Minimum of 5 years’ experience leading and managing communications and production teams in international NGOs or Creative Industries

  • Excellent written, verbal and interpersonal communication skills

  • Thorough knowledge of international development and the communication and media industry

  • Advanced Photo and Video production, editorial, graphic design and media skills

  • Proven experience of training and capacity building of others

  • Advanced level of computer proficiency, Mac and PC, including editing skills across Adobe and Apple software for video, photo, media, design

  • Experience working with children and youth

  • Spiritual maturity, interfaith knowledge and a biblical worldview – Ability to articulate and model WV’s Christian identity and mission in an inclusive way.

  • Demonstration of well-developed interpersonal skills, excellent communication skills, both verbal and written.

  • Self-management/resilience and emotional maturity.

  • Team player

Vacante Grants

Oportunidad de Contribuir a la protección de la niñez en República Dominicana!!

tulo del puesto:

Especialista de Formulación de Proyectos Grants

Fecha límite de aplicación:

-

Localidad del puesto: Santo Domingo, República Dominicana.

Tipo de contrato: Presencial, debe residirContrato temporal-6 meses, jornada completa.

Descripción General de la posición

Responsable de coordinar y formular propuestas de proyectos para la cooperación internacional, a través del mapeo de convocatorias internacionales, nacionales, gubernamentales y privadas, apoyándose de las diferentes áreas dela organización para elaborar propuestas con calidad técnica, excelente redacción aplicando la herramienta de marco lógico.

Responsabilidades principales:

  • Formular de propuestas dirigidas a la cooperación internacional y agencias de gobierno.

  • Redactar las propuestas utilizando la herramienta de marco lógico.

  • Construir e incrementar la base de datos de donante de la cooperación internacional y fundaciones.

  • Construir mapeo de fondos de cooperación internacional y licitaciones públicas nacionales.

  • Crear los lineamientos de trabajo del equipo de formulación de propuestas.

  • Diseñar y ejecutar una estrategia de pre-posicionamiento de la organización ante agencias de cooperación internacional.

  • Actualizar anualmente la base de datos de consultores independientes para la redacción de propuestas.

  • Implementar visitas trimestrales a los donantes para posicionar a la Organización previo a las llamadas de aplicación de propuestas.

  • Al cierre del ciclo de elaboración de propuestas documentar los resultados y establecer comunicación con el donante para evaluar el resultado y retroalimentación.

  • Buscar permanente de oportunidades de propuestas con las oficinas representativas de la cooperación internacional presentes en el país.

Perfil del Ocupante

  • Profesional en Ciencias Sociales, Humanidades, Negocios/Relaciones Internacionales, o Afines

  • Estudios especializados en diseño, formulación de proyectos (certificación, postgrados o maestrías, otros).

  • Dominio fluido del idioma inglés (oral y escrito)

  • Experiencia en redacción de propuesta de proyectos en español e inglés para agencias de cooperación internacional y gobierno.

  • Experiencia en elaboración de marco lógico.

  • Habilidad y experiencia para relacionamiento con cooperantes internacionales y agencias de gobierno

  • Capacidad de análisis y síntesis.

  • Alta de capacidad de relacionamiento con diferentes sectores y públicos.

  • nimo de 3 os de experiencia en puestos similares.

Cómo aplicar??

Los (as) interesados (as) deben enviar su curriculum vitae a

[email protected] con el título “Vacante Grants”.

Agradecemos su interés para poner sus talentos a favor de la tierna protección de la niñez!!

Advocacy, Communications and Public Engagement Manager

BACKGROUND

World Vision is a global Christian relief, development and advocacy organization dedicated to working with children, families and communities to overcome poverty and injustice. We are a community of close to 40,000 staff working across the world to help change the lives of vulnerable children. Our supporters, partners and staff join forces with communities on the ground to help children enjoy good health, be educated for life, experience the love of God and their neighbors and be cared for, protected and participating in addressing issues that affect their lives. World Vision has been active in Zimbabwe since 1973. Our operations are spread across 9 out of 10 provinces, with a majority of over 1.75 million beneficiaries in rural areas. Our current programs focus on improving the well-being of boys and girls in three priority sectors: health and nutrition, livelihoods and education. We also focus on child protection, gender and disabilities, emergency assistance and resilience building as cross cutting priorities across our programs. If you share the same vision, JOIN US and contribute to life in all its fullness for the children and communities we serve.

Job Title: Advocacy, Communications and Public Engagement Manager

Work Location: Zimbabwe National Office Harare

Reports To: National (Country) Director

Direct Reports: Communications Officer, Advocacy Officer, Faith & Development Coordinator

PURPOSE OF POSITION

The Advocacy, Communications and Public Engagement (ACP) Manager is a leader within World Vision Zimbabwe. The role is responsible for leading and coordinating the organization’s work in advocacy, communications and public engagement. The ACP Manager will oversee strategic and policy engagement in advocacy, including the current global campaign, while ensuring advocacy activities remain focused on established priorities and contribute to concrete deliverables. The ACE Manager will further position, build the profile and manage the reputation of the National Office (NO) via government, UN, peer agency engagement and media, with a particular focus on expanding our digital and social media footprint. The ACE Manager will also oversee key national level public engagements as they pertain to advocacy, faith & development (F&D) and communications. The ACP Manager will supervise the F&D Coordinator, Advocacy Officer and Communications Officer. This position will support the NO in responding to the development challenges and needs of children and communities to contribute to long term impact. The role will lead on enhancing World Vision’s influence and position as a leading child-focused organization across the country. This function will provide leadership and technical support to the National Office, guided by the NO strategy and Our Promise

MAJOR RESPONSIBILITIES

% Time

Major Activities

End Results Expected

30

Strategic leadership

  1. Lead and manage the WV Zimbabwe (WVZ) Advocacy, Communications and Public Engagement Department;

  2. Lead Advocacy & Policy engagement based on strategic priorities and Campaigns on behalf of World Vision, with a particular focus on the “It Takes a World to End Violence Against Children”;

  3. Ensure WVZ’s communication strategy and plan are aligned to WV’s broader communication strategy (Africa and Global), with a particular focus on impact based initiatives and further leveraging our digital and social media footprint

  4. Review, align and implement WVZs national advocacy, communication and public engagement strategy as needed;

  5. Ensure that our advocacy, communication and public engagement interventions can contribute to our overall resource development strategy and revenue generation.

  • High caliber Advocacy, Communications and Public Engagement team in place;

  • WVZ develops and executes the ‘It Takes a World’ Campaign with clear interventions and deliverables;

  • Policy level engagement contribute to effective review of policies and are implemented, contributing to the well-being of children

  • Through various communication channels, the work and impact of WVZ are effectively profiled and contribute to an improved understanding, support and engagement from individuals, partners and stakeholders

20

Advocacy

Strategic leadership

  1. Develop an advocacy and campaigns strategy and policy agenda for the country focusing on the National Office strategy

Campaign Management

  1. Coordinate documentation of best practices and evidence related to WVs advocacy work and campaign

  2. Ensure that children’s voices are represented through local level advocacy efforts and local-national-global linkages

External Engagement

  1. Build strategic partnerships with civil society, donors, Governments and corporations, UN entities and other organizations to enhance collective response to child well-being

  2. Strengthen partnership and collaboration with faith based organizations at National level in order to influence and monitor policy implementation to enhance child well-being.

Resource Development and cross-sector collaboration

  1. Explore potential funding sources for advocacy work and It takes a world campaign

  2. Work with Support Office, Regional advocacy & campaigns , and other regional ministry functions to ensure that grants and other specially funded initiatives incorporate advocacy and EVAC campaign elements

  3. Provide support in development of multi-country proposals.

  4. Act as a focal point person for external and media engagement on child protection and gender issues which may require profiling and advocacy interventions

  5. In times of emergency responses, support messaging and policy briefs in collaboration with the region

Research and Analysis

  1. Support assessment and research activities to gather information and analysis that would inform policy and advocacy briefing documents, assessment reports, and research papers;

  2. Support the process of gathering information on the key National advocacy themes – from WV Zim’s programs, other humanitarian actors, communities in the province, and other primary and secondary sources -- in order to inform advocacy products and tools;

  • WVZ policy engagement at national level contributes to improved child and youth friendly government legislation and implementation

  • WVZ focus on advocacy priorities contribute to tangible solutions and changes

  • It takes a world campaign effectively contributes to attitude and behavior changes pertaining to sexual abuse against children, and a reduction in such incidences over time

  • Advocacy becomes more imbedded across our programs and interventions

20

Communications

  1. Ensure there is a yearly communication and digital platform action plan with deliverables in place

  2. Ensure increased communications focus on stories and publications that effectively communicate “evidence of impact”, in alignment with the national strategy and resource development plan and priorities

  3. Engage local and international media around stories and issues that pertain to WV’s core focus on children and their well-being

  4. Ensure there is an effective and coordinated use of relevant social media platforms by WVZ based on a plan

  5. Ensure more field based staff receive basic training and support so they can more effectively capture information and visuals that can be used across our various communications platforms – focus more on “telling the story from the field” and ensure the voices of children are heard

  6. Review and enhance internal communications using relevant internal platforms (with a primary focus on staff, AC, SO and Regional partners and other key stakeholders)

  7. Build an executive communications plan for the National Director, to ensure the ND is known, heard and engaged in two-way dialogue with staff

  8. Coordinate, monitor and manage reputational risk narrative and brand issues associated with the organization;

  9. Facilitate a process of continuous learning on appropriate communication systems, processes and tools as appropriate for WVZ

  10. Support the National Director and other senior staff to serve as a key spokespersons and can be positioned as opinion leaders on relevant topics and issues

  • Pro-active engagement based on a clear plan

  • The right information is generated and effectively shared across our various internal and external stakeholders

  • Reputational and other risks are understood, mitigated and responded to in accordance with the global standards

  • Communications play a key role in enhancing our public’s understanding, and the positioning and engagement of WVZ on issues critical to children, and demonstrating evidence of impact across our programs

  • Enhanced use of digital / social media platforms further support communication deliverables for WVZ

  • Voice of children are more clearly heard and contribute to positive changes in understanding and attitudes toward the work undertaken by WVZ and its partners

  • Communication plan is monitored and evaluated to ensure impact is captured and aligns with NO strategy and Our Promise

20

Public and External Stakeholder Engagement

  1. Lead WVZ, national government and partner engagement, representing WVZ in key internal and external forums – relevant government entities, partners and other stakeholders. This will be done in coordination with the Resource Development Department (RDD)

  2. Provide strategic direction for business development to pursue advocacy funding, through support in the development and implementation of the external engagement plan as well as via identification of resources, key stakeholders and relationship building and management;

  3. Work with Business Development Unit to develop advocacy related capacity statements, funding proposals, with particular focus on Extractives, Peace-Building.

  • Enhanced ability for WVZ to leverage public engagement and support for its work at a national and local level

  • WVZ prepositioned and profiled for strategic donor engagements, including corporates

  • WVZ positioned as leading child focused organization in Zimbabwe

10

Mentoring and Coaching

  1. Lead, manage and provide capacity building support to staff in the ACP Department by ensuring clear goals and accountabilities are established and achieved;

  2. Ensure individuals’ performance and development needs are met, and staff are high performing and engaged;

  3. Identify capacity gaps in NO in advocacy communications and public engagement with SLT and Region to address them.

  4. Champion/Facilitate advocacy and communications training within field level programs

  • Effective processes in place to successfully manage talent.

  • Accountability and high performance culture maintained.

KNOWLEDGE, SKILLS AND ABILITIES

Minimum education, training and experience requirements to qualify for the position:

  • University Degree in Social Sciences, Humanities, development studies, International Relations, Communications or its equivalent

  • A post graduate qualification is a plus

  • 3- 5 years’ experience in advocacy, campaigns, communications and government and stakeholder engagement

  • Experience of working in an NGO, UN or other relevant organization in the same or related capacity

  • Must have ability to manage a multi-disciplinary portfolio

  • Advanced understanding of social accountability methodologies

  • Demonstrated team management and leadership experience

  • Demonstrated ability to engage effectively with diverse teams (cross cultural & cross functional) to achieve shared goals

  • Ability to engage at a strategic level and build collaborative relationships with government, donors, media and peer agencies

  • Experience in developing an array of communication materials such as publications, video segments, web and other modern media

  • Excellent written and oral communication skills in English

  • Able to work within a faith based organizational environment

Preferred Skills, Knowledge and Experience:

  • Understanding and experience in Grant Acquisition and Management, especially in terms of the grant cycle, humanitarian and development donors, and proposal development.

  • Demonstrated experience in developing and leading advocacy and communications strategies within the humanitarian and development sector.

  • Advanced understanding of policy analysis and engagement processes.

Work Environment

Complete Travel and/or Work Environment statements if applicable.

  1. The position requires ability and willingness to travel domestically and internationally up to 20% of the time.

Global Customer Relationship Management Officer and Designer

PURPOSE OF POSITION:

Manages and takes ownership of design projects mainly for the Shared Services, but also for the Supply Change Management area, providing advice on a variety of elements including creative design, concept development, and corporate vision/brand adherence. These roles demonstrate an understanding of marketing and communication strategies and how targeted design can fulfill organisational needs.

Coordinates the Voice of the Customer (VoC) collection via surveys, complaint system, and all current or future efforts related to the CRM-VoC.

Duties include administrative and logistical support (handling all logistics related to training sessions and or events assigned: meeting room reservation, room preparation, material preparation, attendance coordination, printing of materials for training, follow up) , co-coordinating special projects, branding & corporate identity of the Shared Services and Supply Chain Management groups, research, training and report preparation and assisting with the flow of information within the Customer Service team.

KEY RESPONSIBILITIES:

Graphic Designing & Branding (SS/SCM):

  • Provides graphic design support to Customer Service area and CRM, or other teams within SS. Collaborate with the proposals and changes of graphic products for Shared Services and Supply Chain Management. Keeps the look and feel branding of the team (s) under SC and SS areas respecting the WV branding guidelines.

  • Manage and take ownership of design projects, providing strategic advice on a variety of elements including creative design, concept development, and corporate vision/brand adherence.

  • Supports CRM’s Marketing & Comms. strategic efforts like logo design, template creation, illustration, ppt formatting, infographics, newsletters format, etc.

CRM Voice of Customer Coordination:

  • Coordinates the Voice of the Customer (VoC) collection via surveys, complaint system, and all efforts related to the CRM-VoC.

  • Analyses and administer the Voice of customer translation matrix and support the CRM Director in implementation improvement plans.

  • Support CRM’s use of statistical Information to create collaboration to improve customer satisfaction & loyalty.

  • Running campaigns on customer service subjects to re-inforce customer service culture development.

KPI Facilitation, Continuous Improvement & Supports overall SS Customer Service efforts:

  • Keeps monitoring of KPI dashboard for the leadership decision making process.

  • Actively Contribute to continuous Improvement Projects for CS area, such as: documentation reservoir for scripts, documenting processes, procedures, protocols, etc., creating.

  • Collaborate effectively with the Business Intelligence team in administering customer service dashboards and establish a systematized tool for action plan execution after the survey results.

Executing Administrative Services:

  • Provides general administrative support primarily to the customer service area, but also could provide support to CMC and SCM areas. Also supports environmental efforts of the Occupational Health Committee.

  • Provides some executive administrative services, but not limited to presentations, coordination of events (for example Customer Service Week, Annual CMC & CS F2F meeting, Customer Service activities to promote customer-centric behaviours, and any event where the Global CRM Director has participation; CMC and BSD meetings; SLT meetings when), general support to the Director as Senior PoC for the SS in the Costa Rica location.

  • Manages Dept. Meeting –agenda & logistics.

  • Coordinates training logistics.

  • Prepares and give training to personnel in customer service subjects, continuous improvement, branding, communications and any other assigned.

Other:

  • Projects & adhoc duties for SS & SCM or other areas that may fall under the Partnership Leader for Supply Change Management, Logistics and Shared services; and the Global CRM Direction.

KNOWLEDGE, SKILLS AND ABILITIES:

  • BS degree or college studies.

  • Marketing or related field studies.

  • Interpersonal communication skills.

  • Highly organized person, able to establish his/her priorities and get things done.

  • Training skills 6. Computer skills.

  • Marketing skills 8. Excel skills.

  • Statistics skills a plus.

  • Knowledge and experience in design.

  • Customer Service experience.

  • At least 3 years work experience.

  • English language, full proficiency

  • Understand how to work with a company’s branding guidelines/identity.

Preferred:

  • Marketing or Presentation’s Specialist.

  • The position requires ability and willingness to travel domestically and internationally up to 20% of the time.

Resource Acquisition and Management (RAM) Manager, WV Chad

PURPOSE OF POSITION:

The Resources Acquisition and Management Manager position will significantly contributes to information management and collection related to new and existing opportunities, grant writing and revising and reviewing documents.

KEY RESPONSIBILITIES:

Resource Acquisition Strategy Development, Planning & Implementation:

  • Lead in consultation and close coordination with the Integrated Program Director and Regional Resource Acquisition and Management Director the continuous identification of funding opportunities and donor landscaping and building networks across potential partners

Support Proposal Development and Project Design:

  • Proposal writing, Review of documents, Packaging.

Resource Mobilization and Management:

  • Support Narrative, financial and Evaluation proposal writing, revision and submission

  • Support the coordination of capacity building for Resources Acquisition and Management including project design, Compliance, M&E, Gender, and Project management.

  • Support special resource mobilization initiatives including Livelihoods and resilience; Water, Sanitation and Hygiene Business Plan; Advocacy and education; Christian Commitment; Special training and innovation initiatives and Health

KNOWLEDGE, SKILLS & ABILITIES:

  • BA/BSC Degree in any development field: social sciences, development studies, management, education, agriculture or public health.

  • Proposal and reporting writing experience would be an asset.

  • Knowledge of Bilateral, multilateral and foundation donors high preferred.

  • Strong analytical training and data analysis capacity, training in Excel and SPSS or Statistics preferred.

  • Strong commitment to WV’s vision, mission and core values.

  • Knowledge of child rights and community development.

  • Must be a creative individual with strong sense of vision, discipline and rigor.

  • Excellent communication skills (written and oral) and strong interpersonal skills in English and French (Fully Bilingual).

  • Strong desire to build coordination, presentation, facilitation, coordination and networking skills.

  • Strong desire to learn, live and work in Chad.

  • Effective in written and verbal communication in English.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally.

  • Work environment: Office-based with frequent travel to the field 50%.

  • Travel: 20% Domestic/international travel is required.

  • On call: 30%