Sharing Stories of Joy

We seek to increase trust and strengthen World Vision's reputation through powerful content, campaigns, and messaging that help effect change in the lives of the world’s most vulnerable children. Is your vision our vision?

Analista de cobranzas y fidelización al ciente

World Visión es una organización cristiana internacional de desarrollo, dedicada a trabajar con la niñez, sus familias y comunidades para reducir la pobreza y la injusticia. Buscamos que las niñas y niños estén protegidos, que desarrollen su potencial y participen como agentes de cambio para su comunidad. Estamos presente en el Perú hace más de 20 años, sirviendo a la niñez peruana a través de programas de salud, nutrición, educación temprana, animación a la lectura y participación infantil y adolescente, entre otros.

Buscamos un(a) profesional que comparta nuestros valores institucionales, con alto nivel de liderazgo personal y habilidades para gestionar el cambio de forma innovadora y eficiente, de esta forma pueda ocupar el puesto de Analista de Cobranzas y Fidelización al cliente para nuestra sede en Lima.

Objetivo del puesto:

Garantizar el seguimiento del proceso de cobranza de los donantes individuales, así como coordinar y proponer las estrategias de activación de donantes e implementar el plan de fidelización, a fin de lograr la permanencia de donantes en la red de Amigos Solidarios.

Funciones del puesto:

Asegurar el análisis, seguimiento y control de cobranza de la cartera de donantes individuales a fin de cumplir las metas fijadas.

Asegurar la actualización de base de datos y reporte semanal de los compromisos de cobro e iniciativas realizadas para mantener la tasa de afiliación y retención.

Responsable de la tasa de desafiliación así como la gestión de la misma en el sistema VISA, a fin de mantener la desafiliación en un ratio de 5% o menos.

Coordinar con la coordinadora de recaudación la correcta implementación del Plan de Fidelización para los buyer persona

Coordinar con el área de Marketing Digital el envío del boletín informativo y mailings semanales:

Activación de donación

Envío de Certificado de Donación y agradecimiento

Llamada de Bienvenida

Atención al donante

Canaliza requerimientos de donantes

Organizar la documentación de los registros de los donantes individuales para garantizar el control de la base de datos de donantes individuales

Requisitos del puesto:

Al menos 2 años de experiencia en implementación de procesos de atención y fidelización al donante.

Experiencia manejando base de datos

Experiencia manejando campañas segmentadas por Cliente.

Educación:

Profesional Universitario de las especialidades de Administración o Marketing.

Conocimientos y calificaciones preferidos:

Conocimiento de CRM idealmente HUBSPOT

Manejo de Base de Datos y habilidad numérica

Ingles intermedio deseable.

Ofimática nivel avanzado

Requisito de viaje y / o entorno laboral

Ninguno

Requisitos de idioma

Ingles intermedio deseable.

WVV Comunications officer

WORK CONTEXT / BACKGROUND:

World Vision (WV) is a Christian relief and development organisation working to create lasting change in the lives of children, families and communities living in poverty. WV serves all people regardless of religion, race, ethnicity or gender. As a child-focused organization, WV’s work focuses on children, ensuring they are protected and their basic needs are met. WV Vietnam has an annual operating budget of more than USD 19M (FY20). WV Vietnam employs roughly 400 staff, of which 99% are Vietnamese nationals.

In FY21, WV Vietnam has 37 long-term Area Programs (APs) and at least 8 active Special Projects to address the macro and micro causes of poverty while strengthening community participation, ownership and sustainability. Each Support Office (funding APs) and donors (funding Special Projects) has their own resource requirements for stories of children and communities which are to be used for marketing, fundraising and advocacy purposes. The Communications Officer will support the Communications team in tending to these requests and re-purposing content for appropriate targeted audience.

WV Vietnam also has a variety of external communication channels including website, social media, and press engagement to publicize its contribution to Vietnamese childrens well-being and thus strengthen WV Vietnams image and credibility to Vietnamese audiences. The Communications Officer is expected to develop contents in a variety of formats (written, visual, audio-visual) as per the Communications & Public Engagement Managers assignments.

WV Vietnams Communications team is highly regarded by Regional Communications for its heavy integration into core functions within the organization, co-leading on most initiatives of Child Protection, Advocacy, Grant Acquisition & Management (GAM), Sponsorship, and Operations. The Communications Officer will have the opportunity to learn about these functions in order to make strategic and meaningful contributions to the joint initiatives.

When needed, the Communications Officer provides support to other Communications team members in emergency communication; communication training for children, communities and non-communications staff; internal communications; and donor visits as per the Communications & Public Engagement Managers assignments.

PURPOSE OF POSITION:

To raise internal and external awareness of World Vision’s work in Vietnam by supporting the Communications & Public Engagement Manager in these core functions:

  1. Creative Content: Assist Communications & Public Engagement Manager in developing and, if necessary, design materials that showcase WV Vietnam’s intervention, achievements and impact, including Annual Review, Program Profiles, Policy Briefs, Fact Sheets along with other written, visual, and audio-visual resources that accommodate the work of GAM, Advocacy, Sponsorship and Operations. Provide feedback and input on visual aspects for materials produced by other non-communications teams.

    Write fact- and evidence-based human interest and child-focused stories from WV Vietnam’s working areas to share with Support Offices, donors, media partners, and relevant internal and external audiences. Uphold Safeguarding Policy when carrying out communications-related tasks, and advocate for consistent compliance by other functions and teams.

  2. Public Engagement: Provide assistance in the implementation of Communications team’s own and joint initiatives to increase the engagement of targeted audiences. This includes, but is not limited to, following up with concerned functions and teams to keep up with the initiatives’ timelines.

    Support Communications team in maintaining the operation of WV Vietnam’s owned channels (website and social media pages).

  3. HEA (Humanitarian & Emergency Affairs) Communication: Curate communication assets from disaster-stricken APs and Special Projects and use them in HEA-related contents.

  4. Corporate Communication: Provide assistance in the development of Internal Communication products, including consolidation of information from program teams, writing scripts, and other tasks as assigned by the Communications & Public Engagement Manager.

KEY RESPONSIBILITIES:

Creative Content (50%)

  • Informative and decent-looking communication products are developed and fed into WV Vietnam’s engagement with Support Offices, donors, media partners, and other internal and external audiences.

  • Compelling and inspiring human interest and child-focused stories are written as testimonies of WV Vietnam’s work and impact in country.

Public Engagement (20%)

  • Communication resources are produced and delivered, contributing to national public engagement initiatives and/or global movements.

  • WV Vietnam’s owned channels is kept up-to-date with the organization’s updates, highlights and impact evidence.

HEA Communication (15%)

  • Communication assets are curated for usage at National Office and sharing with concerned Support Office.

  • HEA-related content is created to support efforts in documentation, resource acquisition and reporting.

Corporate Communication (10%)

  • Internal communication is innovative, concise, equally representing WV Vietnam’s working areas and delivered regularly.

Other (5%)

  • As assigned by the Communications & Public Engagement Manager

Education

  • Bachelor’s degree

  • Degree in public relations, journalism, communication or equivalent

  • Social and economic development studies

Knowledge & Skills

  • Fluent in oral communication and written skills in Vietnamese and English

  • Working independently and as an active team player

  • Strong interpersonal skills with ability to interact effectively with a wide range of internal and external contacts.

  • Familiarity with or knowledge about development in rural context

Experience

  • At least one year of experience in communications or media-related field

  • Experience working in development context, a fast-paced, multi-cultural working environment

Work Environment

  • Work with various stakeholders: Support Offices; foreign visitors; staff of APs, Special Projects and other functions; community people and children.

World Vision Vietnam is a Christian non-government organization. Applicants having working experience in a similar kind of organization will be an advantage.

Please send us your CV if you are interested in this position. Our contact details: People and Culture Department (HR Department)

Tel: 024. 39439920 (ext.123)

Email: [email protected]

We give equal opportunity to every candidate, regardless of religion, race and gender.

A competitive salary, benefits and career development opportunity will be offered and commensurate with the experience, qualifications and responsibilities.

Senior Digital Media and Communications Lead

JOB ANNOUNCEMENT

Senior Digital Media and Communications Lead

NOTE: ONLY CAMBODIAN NATIONALS MAY APPLY FOR THIS POSITION

World Vision International is an international Christian Humanitarian Organization working with the poor and oppressed to promote human transformation and seek justice. We are global community with a purpose – to bring about positive change in the lives of the world’s most vulnerable children. People are inspired to work for us because they want to contribute to making a difference. We are part of an international team, using our talent, determination and influence to invest in a better tomorrow.

Are you ready to be a change maker?

Our Cambodia Office is seeking for one (01) qualified local candidate to fill in the position below:

Position: Senior Digital Media and Communications Lead

Location: National Office , Phnom Penh

Salary: Negotiable

I. THE PURPOSE OF THE POSITION

The Senior Digital Media and Communications Lead contributes to promote brand, trust and reputation of World Vision in Cambodia through digital communications and implement strategic initiatives, coordination, management and delivery of the World Vision Cambodia integrated marketing and strategic communications efforts. The Senior Digital Media and Communications Lead provides quality assurance of all external World Vision Cambodia communications including articles, blogs, appeals, digital platforms including the WV website and on social media, and ensures compliance with World Vision’s brand guidelines.

II. MAJOR RESPONSIBILITIES

  • Supervise the Digital Media Officer and Creative Communications Officer to deliver high quality creative solutions, on time.

  • Lead in creating Digital Strategy and Creative Content Plan and ensure that the plans are realistic

  • Leading the team to produce compelling marketing materials showcasing WVI-C’s expertise and organisational impacts, partnering with advocacy team for digital campaign and prepositioning WVI-C as the leading child-focused organisation.

  • Works closely with the World Vision Partnership, advocacy team, local fundraising team, Grant Acquisition Management team to launch the campaigns, global events through digital media.

  • Manage digital branding and ensure high quality and creation of all digital media contents and communications products that addresses agreed upon project goals

  • Monitor key metrics to measure the success of digital platforms

  • Review the quality of all communications products which are produced by external and internal stakeholders and partners and ensure that they follow organisation’s branding

  • Coordinate the digital media and digital communications team to operationalise the annual strategic business plan as directed by the Communications and Public Engagement Manager. Cascade the plan into clear team member responsibilities and KPI’s (Key performance Indicators), guiding and monitoring the groups capacity.

  • Review the communications Term of Reference of all customers, ensuring that the stakeholders understand the goals, objectives, target audience and able to deliver communications quality to World Vison.

  • Monitor social media creative content calendar across all channels to connect with audience goals and desired customer outcomes and to call audience for actions.

  • Perform well organization position, key messages and proof points.

  • Manage HEA communications according to the needs of the organisation.

  • Develop staff communications skills to enable staff to show our impact, enabling donors to have a clearer understanding of the impact and share our mission

III. REQUIREMENTS:

As part of the World Vision International-Cambodia mandate requirements for new staff, all candidates who are offered job are required to produce Local Police Clearance Certificate prior to date of joining in the organization.

  • University Degree in Communications, Social Sciences, Journalism, Humanities, International Relations, Development Studies, or its equivalent

  • Have at least 2-3 of most recent years of significant digital experience managing digital platforms (website, social media)

  • Knowledge of World Visons field ministry, organisational structure, partnership dynamics and communications requirements.

  • Excellent written, verbal and interpersonal communication skills (Khmer and English)

  • Demonstrated high ability in creative technical discipline (Video, photography, design, writing, etc.)

  • Demonstrated skill in creative thinking and producing creative solutions of a high standard.

  • A demonstrated commitment to serving others and alignment to WV values

  • Minimum 5 years’ experience working with communications

  • Demonstrated ability to supervise people and lead a team

  • Ability to develop video, compelling story telling and written content

  • Demonstrated ability to coordinate team capacity and manage a diverse range of customers with often competing requests

  • Advanced level of computer proficiency, Mac and PC, including editing skills across Adobe and Apple software for video, photo, media, design

  • Experience working with children and youth is preferred

GO GREEN! SAVE THE TREES!

All applications should be sent in soft copy (word document or PDF)

World Vision Cambodia is committed to the principles of workplace diversity. Qualified womenand disabled people are encouraged to apply. Only short listed candidates will be notified. Applications and CVs will not be returned.

WVI is committed to the protection of children. We do not employ staff whose background is not aligned to our child protection practices. Hence employment is conditional upon successful completion of all applicable background checks, including criminal record checks where possible.

Grant Acquisition Management/ Donor Relations Coordinator

Grant Acquisition Management (GAM)/ Donor Relations Coordinator

“World Vision Armenia” Child Protection Foundation

LOCATION

Yerevan, Armenia

DURATION

Fixed-term

PURPOSE OF THE POSITION

Coordinate the development of the World Vision Armenia Branch and Foundation (WVA) Strategy and business plan for GAM, coordinate the implementation of GAM processes, proposal formulation, donor/embassy liaison, tracking of GAM performance metrics and building the staff capacity in the area of resource acquisitions, grant management (with the focus on programming) and providing support to projects/programs that ensures quality, and adherence to WV and donor requirements. Liaise and lead the donor engagement and promotion of WVA recognition and donor relations.

MAJOR RESPONSIBILITIES

WVA Donor engagement and Relation Building

  • Grow current institutional and local Govertnment grant portfolio for WVA,

  • Set and achieve new grant growth targets set by WVA and regional office,

  • Liase with donors to build strong reputation,

  • Ensure that WVA has diverse group of current and/or potential donors based on WVA transition strategy,

  • Represent WVA in both internal/ external resource mobilization activities, such as donor meetings, Zoom, MS teams calls, meetings etc. Work with technical managers. Work towards building and deepening the programmatic evidence base for prepositioning and grant acquisition.

Develop/update Grant Acquisition and Management Strategy and Business Plan

  • Ensure that WVA has a GAM Strategy and Business Plan, which include donor landscape mapping, prepositioning and donor engagement plan, and analysis of WVA capacity advantages,

  • Map potential partners and established strategic partnerships including teaming agreements with them prior to the release of applications,

  • Research and develop concepts consisting of sector best practice ready for proposal development within the parameters of the WVA transition strategy,

  • Ensure GAM business plan is in alignment with WVA needs, strategic initiatives and contribution to WVA Child Well-being Targets,

  • Establish efficient grant proposal tracking system that is accurate and up to date,

  • Ensure that WVA has identified key partners and is a member of key grant networks in the country and the region,

  • Prepare monthly management reports and grant acquisition pipeline to the Program Director and Senior Leadership Team each month on time and to a high level of accuracy.

Research and develop quality proposals

  • Review and research possible proposals and recommend whether WVA should pursue these opportunities within the parameters of the growth targets and strategy,

  • Manage preparation of project concept notes and proposals for submission oversee and manage all components of the process. Serve as proposal manager / and or writer and coordinate the proposal development bid team, including technical, Finance, People & Culture, Supply Chain Management, etc.,

  • Lead grant applications development and review donor proposal requirements to ensure compliance with donor regulations and organisational guidelines,

  • Laise with donors to clarify proposal requirements and follow up after proposal submission with donors and partner (s) as necessary to any requests for additional information. If proposal is approved ensure complete, smooth transition to Grant project Manager/Coordinator which includes the grant start up process. If proposal is denied, ensure debrief happens with the donor and partner (s). Document and disseminate findings and lessons learned to all parties,

  • Participate in Grant project Managers/ Coordinators recruitment, network with other NGOs to help identify strong candidates in the field,

  • Pay field visits to collect data from Area Program Coordinators for inclusion in proposals,

  • Build cross functional team support with other National Offices for proposals development,

  • Monitor the donor competitive landscape, and organize prepositioning meetings with donors and strategic partners for consortium bids,

  • Convene WVA go/no-go decisions and ensure grants are within WVA transition and country programme strategy,

  • Maintain up-to-date records of the requirements of current potential regional donors and be proactive in the lookout for opportunities for new donors etc.,

  • Research, analyze, develop, and track relationships with new and current donors at regional level and share information with other National Offices.

Grant Management and Compliance

  • Ensure all aspects of grant compliance and management (e.g. reporting, procurement, visibility, transfer of assets, audit, etc) are understood and applied,

  • Ensure that grant and WVA operations are coordinated,

  • Ensure regular monitoring visits to verify grant compliance and financial management,

  • Together with Grant project Manager/Coordinator manage grant contract amendments, liaise with donors, and M&E to ensure alignment between project implementation plans and budget,

  • Work with teams and Grant Project Manager/Coordinatr to ensure and maintain up-to-date WVA grant portfolio on grants financial and risk monitoring data,

  • Manage grant contract amendments, including donor liaison, working with colleagues to ensure alignment between revised project implementation plans and budgets,

  • Manage WVA grant portfolio reporting, proactively engage with WVA colleagues to ensure reports comply with WV and donor requirements in terms of their presentation and timeliness,

  • Track monitoring grant implementation and ensuring grant project burn rate is at least 90%, and ensure that there are no disallowable costs in all grant funded projects,

  • Work with Support Offices and Regional Office to ensure timely submission of key grant document as per the signed grant agreement (semi & annual reports, mid-term and final evaluation reports, quarterly financial report etc.) and a successful close out of large scale grants,

  • Liaise with externtal vendors/partners for program monitoring and evaluation.

Leadership and Staff Capacity Building

  • Assist with building the capacity of WVA staff in grant acquisition, management and compliance,

  • Develop a strong successor to be able to take up increasing grant management responsibility,

  • Ensure GAM Officers performance and development needs are met, and employee is high performing and engaged,

  • Engage in Grant staff hiring processes. Depending on size of grant, profile and donor requirement, work with People & Culture to hire high performing staff for key roles,

  • Identify capacity gaps at WVA in grants acquisition and management and other factors leading to poor win rates and grants implementation and work with Regional Office, Support Office to address them.

  • Liaise with Regional Office, the roll out of the partnership grants acquisition software (i.e. Proposal Pro).

REQUIRED QUALIFICATIONS

The following knowledge, skills, and abilities may be acquired through a combination of formal schooling, self-education, prior experience, or on-the-job training:

  • MBA (or equivalent) preferably with experience of working in financial risk management, audit or compliance-related work a plus,     

  • Strong financial and project management skills, with the ability to not only collate and report on program and financial data, but to identify potential risks and opportunities for improvement,

  • Proven proposal development capacity,

  • Must have a demonstrated track record in proposal development, funding acquisition grant management for major government donors preferred; high performance and quality standards; negotiation skills; ability to motivate and inspire teams,

  • Strong project management skills with the ability to manage compliance for complex grants in multiple locations and from different donors, while liaising with a wide variety of stakeholders,

  • Ability to provide support and training to staff and partners and to “translate” donor language related to guidelines and different requirements to ensure that both concept notes/proposals and project implementation are compliant with donor requirements,

  • Adopt a determined and thorough approach to grant acquisition and management and can apply analytical skills and a proactive approach to understand issues and find solutions,

  • Strong influencing and networking skills; consortia/network development experience,

  • Knowledge of the workings of major donors.

Marketing Officer

Marketing Officer

“World Vision Armenia” Child Protection Foundation

LOCATION

Yerevan, Armenia

DURATION

Fixed-term

PURPOSE OF THE POSITION

To support the development, implementation and coordination of efforts for exploring and accessing new avenues for funding (with a focus on local funding opportunities) for future growth and financial sustainability of WV Armenia.

MAJOR RESPONSIBILITIES

1. Marketing and Business Development (Building relationships for growth)

  • Support in building relationships with potential donors at different levels,

  • Nurture the relations with potential and existing donors,

  • Support to building on marketing and business development experience existing in WV,

  • Assist in raising WV Armenia’s profile in the in-country and international corporate environment.

2. Product Development

  • Map existing opportunities and causes for tailored/generic product development,

  • Support consolidated effort of development of marketing products,

  • Coordinate the implementation of product promotion plans,

3. Fundraising and External Engagement

  • Support development and implementation of Brand Awareness and Reputation strategy of Country Office,

  • Support development and lead implementation of short term and long term local fundraising strategies,

  • Coordinate and implement fundraising strategies,

  • Include quick-win fundraising means in the fundraising strategy and implement them effectively,

  • Support to ensure the cost-efficiency of the fundraising strategy.

4. Internal Engagement

  • Engage with Country Office (operations, OSD, sponsorship, finance) departments in frames of product development and donor nurturing,

  • Support to capacitate WV staff members to become agents of fundraising for the organization.

REQUIRED QUALIFICATIONS

The following knowledge, skills, and abilities may be acquired through a combination of formal schooling, self-education, prior experience, or on-the-job training:

  • University degree in Business & Administration and Marketing,

  • Strategic planning and business plan development skills,

  • Strong inter-personal communication skills,

  • Strong presentation and negotiation skills,

  • Good understanding of general business environment and its local context,

  • Good knowledge of Corporate Social Responsibility Mechanisms,

  • At least 3 years of experience in Strategic Fundraising, Marketing, Business Plan Development, and/or Program Management,

  • Excellent marketing, communication and public relations skills with strong English, Armenian, and Russian language capability (written and oral) and ability to clearly communicate complex ideas and principles required,

  • Ability & willingness to travel domestically and internationally of up to 30% of the time.

Marketing Officer

Marketing Officer

“World Vision Armenia” Child Protection Foundation

LOCATION

Yerevan, Armenia

DURATION

Fixed-term

PURPOSE OF THE POSITION

To support the development, implementation and coordination of efforts for exploring and accessing new avenues for funding (with a focus on local funding opportunities) for future growth and financial sustainability of WV Armenia.

MAJOR RESPONSIBILITIES

1. Marketing and Business Development (Building relationships for growth)

  • Support in building relationships with potential donors at different levels,

  • Nurture the relations with potential and existing donors,

  • Support to building on marketing and business development experience existing in WV,

  • Assist in raising WV Armenia’s profile in the in-country and international corporate environment.

2. Product Development

  • Map existing opportunities and causes for tailored/generic product development,

  • Support consolidated effort of development of marketing products,

  • Coordinate the implementation of product promotion plans,

3. Fundraising and External Engagement

  • Support development and implementation of Brand Awareness and Reputation strategy of Country Office,

  • Support development and lead implementation of short term and long term local fundraising strategies,

  • Coordinate and implement fundraising strategies,

  • Include quick-win fundraising means in the fundraising strategy and implement them effectively,

  • Support to ensure the cost-efficiency of the fundraising strategy.

4. Internal Engagement

  • Engage with Country Office (operations, OSD, sponsorship, finance) departments in frames of product development and donor nurturing,

  • Support to capacitate WV staff members to become agents of fundraising for the organization.

REQUIRED QUALIFICATIONS

The following knowledge, skills, and abilities may be acquired through a combination of formal schooling, self-education, prior experience, or on-the-job training:

  • University degree in Business & Administration and Marketing,

  • Strategic planning and business plan development skills,

  • Strong inter-personal communication skills,

  • Strong presentation and negotiation skills,

  • Good understanding of general business environment and its local context,

  • Good knowledge of Corporate Social Responsibility Mechanisms,

  • At least 3 years of experience in Strategic Fundraising, Marketing, Business Plan Development, and/or Program Management,

  • Excellent marketing, communication and public relations skills with strong English, Armenian, and Russian language capability (written and oral) and ability to clearly communicate complex ideas and principles required,

  • Ability & willingness to travel domestically and internationally of up to 30% of the time.

Director of Digital Acquisition Marketing

*Preferred position location: London, UK. Other locations to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

The role is responsible for ongoing development, global scaling and optimisation of World Vision International's globally aligned digital marketing and sales acquisition funnel capabilities across all fundraising markets.

Special focus areas are scaling digital revenue conversion optimisation to grow revenue, and scaling a lead generation/cultivation/conversion capability to deliver incremental acquisition growth. Strong strategic leadership, influence and interpersonal engagement are critical to success as well as assumed digital, tech and data excellence at a global level.

This role is accountable for:

Increasing global digital acquisition and revenue conversion by at least 40% in the next 2 years.

MAJOR RESPONSIBILITIES:

Your proven success in the following areas of responsibility will mean you can truly be a change-maker in the world each and every day!

  • Lead ongoing development of Partnership-wide digital marketing funnel capabilities through collaboration, identification, development, testing and proving.

  • Identify, develop, frame,champion, and scale new globally B2C digital funnel and ecommerce capabilities inc. effective performance metrics, that enable World Vision to own the cost structure and audience reach.

  • Develop strategic frameworks that effectively communicate and enable adoption and scaling of proven capability best practices.

  • Lead Partnership-wide digital marketing funnel optimisation and scaling of best practices to increase long term revenue conversion growth by 20% over the next 2 yrs.

  • Paid and earned top of funnel reach, awareness, social interaction, digital lead capture and direct response conversion.

  • Below-the-line marketing a customer engagement, especially using customer data, segmentation, and marketing automation.

  • eCommerce optimisation through comparative performance measurement.

  • Lead development of a Partnership-wide benchmark B2C multi-channel lead generation, capture, cultivation and conversion capability to increase acquisitions by 20% over the next 2yrs.

  • Lead a cultural change towards investing into a longer tail of prospects to cultivate.

  • Partner with offline channel leaders to develop multi-channel multi-touch lead experience strategy.

  • Partner with fundraising offices to setup, test, learn, optimise and scale proven lead capability practices.

  • Lead and manage Partnership-wide cross-functional virtual stakeholder teams to foster and enable collaborative success across regions and geographies.

  • Lead, influence and support digital marketing staff across multiple markets and cultures.

  • Lead Partnership-wide working groups on digital acquisition marketing capabilities and performance improvement.

  • Lead the selection and management of vendors to enable outputs and outcomes.

KNOWLEDGE, SKILLS & ABILITIES:

  • Master’s degree or equivalent in Marketing, Digital Marketing, Marketing Strategy or closely related field.

  • 10-15 years in marketing, fundraising or related role, including 5-7 years at a senior management level with demonstrable success in achieving growth in digital channel acquisition/fundraising and developing mutually value-added partnerships.

  • Experience creating and leading digital strategies, especially in global contexts with multiple payment providers, customer types, and product types.

  • Strategic marketing thinker, able to guide, edit and develop clear, brief and compelling written and visual communications. Able to synthesize complex concepts for a wide variety of audiences.

  • Exceptional relationship and influencing skills, able to win the confidence of a broad range of different stakeholders including leaders from a variety of cultural and professional backgrounds, and developing high-performing virtual global teams.

  • Significant experience leading change in a complex environment.

  • Native level or highly proficient professional level English.

Preferred Skills, Knowledge and Experience:

  • Minimum 5 years of experience leading a marketing function within one of the largest World Vision Support offices and / or Minimum 7 years of experience leading a marketing function within a global organization.

  • Strong success record developing strategic and tactical communications plans and the resources required to implement them.

  • Strong understanding of international development and empathy for people dealing with poverty or oppression.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 30% of the time.

  • As appropriate to a standard office environment. Must be able to travel at least 30% of the time.

World Vision is the largest child-focused private charity in the world. Together with our supporters, we’ve impacted the lives of over 200 million vulnerable children by tackling the root causes of poverty.

Engaged in the most relevant critical issues of our day, in the time it takes to read this sentence, World Vision will have reached 50 new people with needed knowledge, supplies or resources to help them protect themselves and their families from the devastating effects of the coronavirus pandemic.

Through World Vision every 60 seconds…a family gets water…a hungry child is fed…a family receives the tools to overcome poverty.

Resource Development Director

PURPOSE OF POSITION

To lead the development and implementation of resource development strategies to grow, optimize and build a diversified and sustainable funding base to ensure effective implementation of the Country Strategy, and establish WVFT as the NGO of choice for individuals, churches, institutions, government and corporations in giving to improve child wellbeing.

As part of the SLT this position will play a critical role in enabling WVFT to reach more MVC by strengthening WVFT brand, credibility and resource acquisition through enhancing WVFT's marketing, communications and strategic partnering capability and quality of grants implementation. This role will drive innovation, digital approaches and inspire a culture of continuous improvement.

MAJOR RESPONSIBILITIES

1. Strategy

Provide strategic leadership for the development and implementation of a three-year Ministry Funding strategy, and public engagement, resource acquisition and communications strategies aligned with WVFT country strategy and targets. This will require:

- strong collaboration with senior leaders and contribution to SLT effectiveness

- Board contribution

- aligning and engaging with Partnership and Regional strategies/colleagues

- building strong external partnerships

2. External engagement and networking

Seek and engage in strategic opportunities to build relationships, grow brand awareness and credibility to position WVFT as a preferred partner. This will involve:

- representing WVFT in key events and activities, in close partnership with ND and Strategic Management Office

- building and managing strategic partnerships with a range of key stakeholders and donors, in particular churches and instititions

3. Resource Development function performance

Provide expertise, direction and support for RD teams to ensure focus on key strategic priorities/goals, assure quality and grow capability. This will involve:

- facilitating strategic and annual planning, monitoring and learning

- ensuring adherance to relevant WVI policies and guidance

- creating environment that promotes accountability, collaboration, continous improvement, innovation

- ensuring appropriate levels of staff and mix of skills

4. RD capability development

Instigate, drive and support initiatives and activities to improve systems, processes, tools, mindsets and skills which enable and contribute to strengthening RD capability:

- developing and implementing an RD capability building plan in partnership with P&C

- collaborating with Program and Support Services Director on ongoing process improvements

- seeking, documenting and sharing learning with RD leaders within WV and externally with focus on continuous improvement

5. Team and individual performance and development

Model mindsets and behaviours which enable staff to live-out WVFT core values, continuously learn, develop and effectively perform:

- ongoing individual performance and development planning, facilitation and review

- team building and development: personal, professional

- identifying and nurturing talent and potential successors

- support staff care and wellbeing

KNOWLEDGE, SKILLS AND ABILITIES

1. Bachelor and/or Masters in Marketing/Business/Economics/Public Administration or related field

2. Minimum of 5 years of broad and deep experience in leading and managing in a resource development, marketing/business management role/context, preferably with a focus on community developmentm and exposure to communications and branding activities

3. Experienced networker with track record of success building partnerships, donor relations, negotiations and partnering

4. Demonstated success in maintaininin up to date knowledge of the donor landscape and trends in the humanitarian sector

5. Proven track record in pursuing and imlplementing new product and process ideas and innovations to improve efficiency and results

6. Demonstrated success as an effective and collaborative member of a senior leadership group

7. Evidence of effective professional technical skills in project cycle management, proposal and report writing, monitoring

8. A proven record of developing teams, people and facilitating organisational change

Branding and Communication Division Manager

PURPOSE OF POSITION

As part of the senior leadership team, reporting into the Resource Development Director with matrix to the National Director, this role will lead and manage the Branding and Communications (B&C) division to strengthen and protect WVFT's brand and enhance its reputation as a trusted partner for child wellbeing in Thailand. The position will ensure stories about WVFT's work with vulnerable children and communities and its impact are well told and understood by both external and internal stakeholders, and leaders and staff are recognised and trusted as ambassadors for WVFT and child wellbeing.

MAJOR RESPONSIBILITIES

1. Strategy and planning

- Lead the development of WVFT integrated B&C strategy and planning in support of strategic objectives. This will involve:

- aligning with relevant global and regional strategies

- ensuring application of relevant branding, messaging and quality standards & guidelines

- driving communications quality, innovation and digital capability

- setting a social media strategy to guide staff on use for public engagement

- partner with media agencies to scale-up media engagement

2. Strategy implementation - communications management

Lead the effective performance of the B&C division in providing direct, support and quality assurance to ensure effective communications management for: Donor/public engagement & resource acquisition, Emergency communications & Media relations, High-level advocacy, Internal communications

This includes content design, production, positioning, use of social media platforms, WVFT website, major events, campaigns, montoring external environment

3. Strategy implementation - employees

Ensure leaders and staff are inspired and engaged by stories of WVFT work and its impact and are equipped to act as trusted spokespeople. This involves:

- close collaboration with Advocacy team to ensure compelling content development and its use in support of Public Affairs and Advocacy activities

- preparing leaders as required for major events, activities

- equipping staff with the required knowledge and skills to act as WVFT ambassadors

4. B&C Division effectiveness

Provide direction and support to build B&C division capability and performance:

- Facilitate planning, reviews, learning, risk management

- Ensure division staff with right mix of skills

- Model behaviours thar enable staff to live-out WVFT core values

- Partner with staff to ensure ongoing learning and effective performance

- Identify and nurturing talent and potential successors

- Support staff wellbeingKNOWLEDGE, SKILLS AND ABILITIES

1. A Bachelor degree or equivalent in communications/ creative management/ public relations/ journalism.

2. At least 7 years experience in leading and managing communications and production teams in international NGOs or Creative Industries

3. Demonstrated ability to provide strategic communications direction and support for leaders to manage and enhance organisational reputation and brand

4. Advanced communications technical skills such as story-telling, photo and video production, editorial, graphic design, and media relations

5. Proven experience in managing and developing others

6. Experience working with children and youth

7. General experience in project management, with specific experience in the production of diverse and creative communications projects, including publications, multimedia, websites/pages, photos and video reports, etc.

Digital Marketing & Innovation Division Manager

PURPOSE OF POSITION

This role will manage and lead the Digital Marketing and Innovation (DMI) division within the Resource Development Office. The position will lead the development and implementation of a DMI strategy in alignment with the Resource Development Strategy and drive and support more effective use of data and digital capability to improve resource acquisition. This role will champion and facilitate growth in mindsets and skills to innovate and embrace digital technology for more effective resource development performance and outcomes.

MAJOR RESPONSIBILITIES

1. Digital Marketing, Fundraising & Innovation (DMI) strategy

Lead and manage the DMI division and facilitate design and implementation of a DMI strategy to support WVFT Resource Development strategy: This will involve:

- Defining business opportunities for growth based on market analysis, digital channel analysis, and donor insights

- Aligning with and applying global & regional strategies and platforms

- Ensure the effective staffing, resourcing and performance of the DMI department

2. Data management & analysis

Facilitate design and implement infrastructure, processes and tools, and professional development that enable:

- collection and analysis analysis of data and provide insights to help teams make informed decisions and plans

- provision of clear and actional insights, and relevant reports based on donor insights, competitive innovation activities to support RD function planning and performance

3. Digital products & services

Provide expertise and support to improve existing and new product design and management across RD through enhanced digital capability:

- Challenge teams on current approaches, help them identify improvements, innovations and new segments for growth

- Manage & support design of new products, aunches & digital campaigns working closely with all relevant divisions

- Ensure evaluation of digtial marketing activities and learning informs future activities

4. Digital capability

Ensure the department provides tailored 'technical digital' competency development support for individuals and teams based on idendtified needs and contribute to wider digital capability building:

- working closely with IT and other RD departments

- targeted training, mentoring and coaching

- training and access to learning resources

- seeking and sharing ideas, research and learning across the region with colleagues in similar roles

5. Individual and team management and development

Model mindsets and behaviours that enable individuals and teams to continously learn, develop, live-out WVFT core values and perform effectively:

- ongoing individual performance and development planning, facilitation and review

- team building and development: personal, professional

- identifying and nurturing talent and potential successors

- providing or ensuring access to relevant staff care supportKNOWLEDGE, SKILLS AND ABILITIES

1. Bachelors degree in Marketing, Business Administration, Management or other related courses

2. +5 years (or equivalent) experience in Marketing Innovation Projects and Business Development

3. Demonstrated success in roles involving planning and implementing marketing research, design and/or use of digital marketing and analysis tools and complex data management and analytics

4. Proven track record in concept writing and testing methodology

5. Managing innovation projects with a successful track record of bringing in a high % of projects at above target profitability.

6. Demonstrated ability to facilitate idea generation and turning ideas into design, action and final products

7. Sucessful record in facilitating change in mindsets and developing skills of others to embrace digtial technology

8. Leading and developing others