Senior Business Analyst

*Position location: South Korea, Hong Kong or Taiwan where WVI is registered to operate.

PURPOSE OF POSITION:

The Sponsorship Senior Business Analyst provides technical and business leadership to the Sponsorship Marketing Business Systems Capability and Support team in the design, development, and implementation of capability, feature enhancements, and support for World Vision sponsorship business systems, and technical guidance to related systems such as Support Office sponsorship systems and global service platforms, as well as other applications available.

The position is responsible to interact with business customers and to lead the detailed technical formulation and successful implementation of the market-facing business capability roadmap. This will involve establishing business process requirements, articulation and interpretation of marketing user business requirements into technical business requirements, transforming functional support/delivery requirements into analysis models (for example gap analysis, usability etc), partnering with IT solutions concept design to champion best in class solution-design that is both cost effective and technically future-proof (considering roadmap initiatives and future state), supporting systems development as well as develop test strategy, user testing and business implementation to ensure that solutions deliver on core marketing business user needs. As a senior member of the team, the person would also be expected to provide coaching and mentoring to analysts and participate in strategic analyst competency development. The position is also responsible for ongoing leadership in global business support as part of partnership integrated support. The position will work with a range of stakeholders including subject matter experts, solutions architects, IT platform leads, field practitioners, organisational partners and vendors.

The position requires a business and strategic minded analyst, who can observe the organization objectives and strategically translate business needs. This leader is creative, analytical, curious and diligent. The ideal Sponsorship Senior Business Analyst candidate is someone who has extensive experience of delivering business value through effective technical analysis, problem solving and delivery of efficient and sustainable solutions.

Reporting to the Senior Manager, Sponsorship Marketing Business Systems Capability and Support, or his/her designee, the position will work closely with Sponsorship Business Analysts, Snr Business Process Advisor, and IT Platform leads as well as business customers. This position is an important role in driving the business agenda and supporting the technical articulation of needs to IT and delivering best-in-class solutions, affording the organisation the opportunity to pursue a progressive ongoing innovation agenda within the sponsorship experience going forward. The Sponsorship Senior Business Analyst provides strategic analytical business leadership to the Sponsorship Marketing Business Systems

Capability and Support team in the design, development, and implementation of capability, feature enhancements, and support for World Vision sponsorship business systems including, (but not limited to) Horizon, SingleSTEP, RMT, and technical guidance to related systems such as Support Office sponsorship systems (iVision, CRMs), global service platforms (WorkFusion), etc.

The Sponsorship Senior Business Analyst serves as the link between the field, support offices, IT, and sponsorship operations. A key quality of this function is not only to be able to translate and interpret operations practices into technical requirements for the IT stakeholders but also translate and interpret technical requirements into simple and 'friendly' information for the end-users' understanding.

KEY RESPONSIBILITIES:

Planning:

  • Conducts data gathering and analysis, (understanding business strategy and direction) to articulate business requirements.

  • Participates in short and long-term planning to improve processes.

  • Assess potential technology and projects for strategic fit across business needs.

Business Process Improvement:

  • Collaborates across the partnership on issues and best practices to identify opportunities for process improvement.

  • Develops business cases.

Business Requirements:

  • Reviews, defines, develops, and documents detailed business requirements (system and process change/development requests, bug-fixes, etc.) based on ministry and end-user needs with focus on cross platform dependencies.

  • Designs and translates requirements into functional specifications for handover to the technical and/or business implementation teams.  

  • Provides review and sign off on completed stories.

  • Develops and signs off test plan and strategy.

Implementation:

  • Assists or leads components of implementation, including training (e.g. training of trainers) and the development and sign off of training materials.

  • Ensures proper, efficient, and common application of updated or new Sponsorship business processes and standards.

Problem Solving/Testing:

  • Investigates, analyzes, and troubleshoots issues related to current and proposed Sponsorship business operations.

  • Provides leadership on escalation procedures and recommends appropriate resolution and action.

  • Lead issue management (across incident escalation).

Communication/Liaison:

  • Promotes an understanding of Sponsorship roles, processes, and activities.

  • Supports formal reporting of project status to senior management.

  • Negotiates agreements between business units.

  • Serves as a link between Sponsorship and the partnership.

Training & Coaching:

  • Provide coaching in analyst and technical methodologies and discipline to BAs within the team.

KNOWLEDGE, SKILLS & ABILITIES:

  • College degree in business, computer science, or related field.

  • Good English communication skills (oral and written).

  • At least eight to ten years of relevant business and technical process improvement experience (including at least 2 years as Snr Business / Analyst).

  • Extensive experience in gathering business requirements, designing workflow diagrams, designing solutions, user testing, and implementing refined or new processes in an operational environment.

  • Experience in relating with different levels of staff and collaborating with cross-functional and cross-cultural teams.

  • Willingness and ability to travel domestically and internationally, as necessary.

  • Effective in written and verbal communication in English.

  • Certification in process improvement and/or project management an advantage.

Preferred Skills, Knowledge and Experience:

  • Training or certification in Lean Six Sigma principles preferred.

  • Preference for experience in a development, advocacy and/or relief agency.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 25% of the time.

Senior Food & Cash Resources Officer - Bambari, CAR

PURPOSE OF POSITION:

To provide District Level leadership, management and technical oversight for WV/WFP Food and Cash Assistance Program. The Senior Food & Cash Resources Officer is primarily responsible for ensuring the full implementation of program activities within designated geographical location (region/district). These include adherence to the World Vision Food and Cash guidelines; program & staff management; capacity building and training of project and partner staff; and the building and strengthening of region/district level relationships with local government, donors, communities, and partners as shall be appropriate.

KEY RESPONSIBILITIES:

Leadership:

  • Provide leadership and management oversight to the Food and Cash Program in accordance with agreed operational plan, budget and objectives outlined in the proposal.

  • Provide effective leadership to all project staff and consolidate a working culture - based upon results based management principals - that consistently achieves and/or surpasses established targets and standards.

  • Demonstrates World Vision’s core values, vision, mission and Transformational Development/Program integrated ministry model by all staff in the assigned Area.

  • Build a team of highly committed and competent staff, ensuring cooperation and coordination among relevant staff within the Program. Mentor, coach and provide opportunities for the professional growth of Project Officers/Managers and all other staff that directly report to this position.

  • Ensure that staff understand and follow the WV Safeguarding policy and that awareness raising on child protection, response and incident reporting is occurring.

Program Management (Quality Implementation):

  • Responsible for overall program technical implementations standards and outputs quality in alignment with WV ministry standards and donor regulations.

  • Establish and integrate a functional humanitarian accountability system/structure within the food assistance program to ensure project accountability to communities, donors and other stakeholders.

  • Undertake regular reviews of project reports and conduct field visits to project sites to verify adherence to set standards and processes, project reporting is accurate, timely and within agreed formats of donors and World Vision.

  • Ensure the timely and effective implementation of an integrated food assistance operation as well as the successful achievement of proposed outcomes and intended impacts.

  • Lead the development of project risks management and mitigation plan, and streamline into ongoing operational planning to ensure the attainment of project objectives.

  • Ensure the timely and appropriate utilization of budgeted project resource by executing interventions in accordance with established norms and policies; with a keen eye to ensuring the operation achieves acceptable financial and operational audit results.

  • Coordinate with program, finance and administration staff to ensure operational systems are in place to support field activities.

  • Ensure that day-to-day administrative support for the program is in place.

  • Ensure quality of implementation including appropriate structures, internal and external standards, staffing, resources and policies.

  • Supervise staff that report directly to this position. Conduct regular coaching and implement the Performance Development Management (PDM) system.

  • Ensure high standards of stewardship and accountability for all resources.

  • Work with the Food & Cash Program Manager, Grant Finance Manager, Administration and other departments to build a strong internal control environment. Review and approve expenditures and contract according to assigned levels of authority.

  • Provide strategic direction and support to project staff under the position.

Capacity Building:

  • Impart appropriate mentoring, coaching and supervision in order to equip, motivate and empower the next generation of Food Assistance practitioners within WVCAR through staff development and performance management activities including appraisals, performance agreements, monitoring and needed training.

  • Undertake pro-active on the job training and staff development. Train and Mentor project staff on effective project planning and management methodologies.

Liaison and Networking:

  • Build and maintain effective/cordial working relationship with WFP Head of Sub Office and team within the operational area for smoother program implementation.

  • Work at building strong relationships with WVCAR Support sectors (operations, Finance &Administration, SCM & P&C among others), as well as communities, local government, and faith-based groups, civil society in order to adequately.

  • Represent the organization and maximize the impact of WVCAR efforts in the areas of operation.

  • Create an enabling environment for dialogue, information sharing, partnerships and, and cooperation between Community Based Organizations (CBO)s, Government structures and target communities when delivering project interventions.

  • Represent World vision in the local coordination forums, liaise with Government officials, other donors, UN-bodies and other partners wherever appropriate, and required within your operational area.

  • Effectively represent WVCAR Food & Cash Assistance Team when accompanying visitors, e.g. donor and/or Government representatives, journalists and other delegations to project sites.

Reporting:

  • Review and Approve all program official reports for both internal and external audiences, including WFP Sub Offices.

  • Establish strong systems and oversight that ensure all required project reports use the appropriate templates and that hey are accurate and timely submitted.

  • Establish and maintain an effective food and cash accounting and reporting system in alignment with World Vision latest technology.

  • Ensure an effective and good filing system for project files within the district.

Accountability, Monitoring and Evaluation:

  • Track the performance of the project activities and outputs against expected results and adjust implementation processes to ensure the project is progressing towards the intended outcomes.

  • Analyse the impact of program and promote learning by documentation of best practices. Use this information to support decision-making processes.

  • Assure sure program within your operational area has a well-integrated Accountability Mechanism that is functional and addresses the four HAP pillars.

KNOWLEDGE, SKILLS & ABILITIES:

  • A Bachelor’s degree in project management, social science, agriculture or other relevant field; Master’s degree will have added advantage.

  • Strong knowledge of Cash/Food/Voucher programming and good working experience with UN WFP, FAO, and USAID.

  • Five years minimum experience in humanitarian or development work, preferably in developing and fragile contexts and at least 2 of those years in a management/supervisory role

  • Excellent written and verbal in French and knowledge in English.

  • Program Design/Proposal Development experience. Demonstrated ability to mobilize cross-functional proposal team with the right staff and right time to meet deadlines.

  • Effective in written and verbal communication in English and French.

Preferred Skills, Knowledge and Experience:

  • Proven experience in networking with donors and partners to bring about funding opportunities. Persuasive presentation skills: face-to-face and in public settings.

  • Demonstrates well-developed interpersonal skills, excellent communication skills, both verbal and written, as well as negotiation skills.

  • Ability to influence others who are not necessarily part of their team.

  • Culturally sensitive in professional and personal life.

  • Team player; the ability to mobilize and work as part of a diverse team to achieve the overall goal.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 30% of the time.

  • Hostile environment

  • Based at the field: Bambari/Bangui

  • Permanent at the Field :70%

  • Travel at the National Office: 20%

  • On call: 10%

Senior Food & Cash Resources Officer - Paoua, CAR

PURPOSE OF POSITION:

To provide District Level leadership, management and technical oversight for WV/WFP Food and Cash Assistance Program. The Senior Food & Cash Resources Officer is primarily responsible for ensuring the full implementation of program activities within designated geographical location (region/district). These include adherence to the World Vision Food and Cash guidelines; program & staff management; capacity building and training of project and partner staff; and the building and strengthening of region/district level relationships with local government, donors, communities, and partners as shall be appropriate.

KEY RESPONSIBILITIES:

Leadership:

  • Provide leadership and management oversight to the Food and Cash Program in accordance with agreed operational plan, budget and objectives outlined in the proposal.

  • Provide effective leadership to all project staff and consolidate a working culture - based upon results based management principals - that consistently achieves and/or surpasses established targets and standards.

  • Demonstrates World Vision’s core values, vision, mission and Transformational Development/Program integrated ministry model by all staff in the assigned Area.

  • Build a team of highly committed and competent staff, ensuring cooperation and coordination among relevant staff within the Program. Mentor, coach and provide opportunities for the professional growth of Project Officers/Managers and all other staff that directly report to this position.

  • Ensure that staff understand and follow the WV Safeguarding policy and that awareness raising on child protection, response and incident reporting is occurring.

Program Management (Quality Implementation):

  • Responsible for overall program technical implementations standards and outputs quality in alignment with WV ministry standards and donor regulations.

  • Establish and integrate a functional humanitarian accountability system/structure within the food assistance program to ensure project accountability to communities, donors and other stakeholders.

  • Undertake regular reviews of project reports and conduct field visits to project sites to verify adherence to set standards and processes, project reporting is accurate, timely and within agreed formats of donors and World Vision.

  • Ensure the timely and effective implementation of an integrated food assistance operation as well as the successful achievement of proposed outcomes and intended impacts.

  • Lead the development of project risks management and mitigation plan, and streamline into ongoing operational planning to ensure the attainment of project objectives.

  • Ensure the timely and appropriate utilization of budgeted project resource by executing interventions in accordance with established norms and policies; with a keen eye to ensuring the operation achieves acceptable financial and operational audit results.

  • Coordinate with program, finance and administration staff to ensure operational systems are in place to support field activities.

  • Ensure that day-to-day administrative support for the program is in place.

  • Ensure quality of implementation including appropriate structures, internal and external standards, staffing, resources and policies.

  • Supervise staff that report directly to this position. Conduct regular coaching and implement the Performance Development Management (PDM) system.

  • Ensure high standards of stewardship and accountability for all resources.

  • Work with the Food & Cash Program Manager, Grant Finance Manager, Administration and other departments to build a strong internal control environment. Review and approve expenditures and contract according to assigned levels of authority.

  • Provide strategic direction and support to project staff under the position.

Capacity Building:

  • Impart appropriate mentoring, coaching and supervision in order to equip, motivate and empower the next generation of Food Assistance practitioners within WVCAR through staff development and performance management activities including appraisals, performance agreements, monitoring and needed training.

  • Undertake pro-active on the job training and staff development. Train and Mentor project staff on effective project planning and management methodologies.

Liaison and Networking:

  • Build and maintain effective/cordial working relationship with WFP Head of Sub Office and team within the operational area for smoother program implementation.

  • Work at building strong relationships with WVCAR Support sectors (operations, Finance &Administration, SCM & P&C among others), as well as communities, local government, and faith-based groups, civil society in order to adequately.

  • Represent the organization and maximize the impact of WVCAR efforts in the areas of operation.

  • Create an enabling environment for dialogue, information sharing, partnerships and, and cooperation between Community Based Organizations (CBO)s, Government structures and target communities when delivering project interventions.

  • Represent World vision in the local coordination forums, liaise with Government officials, other donors, UN-bodies and other partners wherever appropriate, and required within your operational area.

  • Effectively represent WVCAR Food & Cash Assistance Team when accompanying visitors, e.g. donor and/or Government representatives, journalists and other delegations to project sites.

Reporting:

  • Review and Approve all program official reports for both internal and external audiences, including WFP Sub Offices.

  • Establish strong systems and oversight that ensure all required project reports use the appropriate templates and that hey are accurate and timely submitted.

  • Establish and maintain an effective food and cash accounting and reporting system in alignment with World Vision latest technology.

  • Ensure an effective and good filing system for project files within the district.

Accountability, Monitoring and Evaluation:

  • Track the performance of the project activities and outputs against expected results and adjust implementation processes to ensure the project is progressing towards the intended outcomes.

  • Analyse the impact of program and promote learning by documentation of best practices. Use this information to support decision-making processes.

  • Assure sure program within your operational area has a well-integrated Accountability Mechanism that is functional and addresses the four HAP pillars.

KNOWLEDGE, SKILLS & ABILITIES:

  • A Bachelor’s degree in project management, social science, agriculture or other relevant field; Master’s degree will have added advantage.

  • Strong knowledge of Cash/Food/Voucher programming and good working experience with UN WFP, FAO, and USAID.

  • Five years minimum experience in humanitarian or development work, preferably in developing and fragile contexts and at least 2 of those years in a management/supervisory role

  • Excellent written and verbal in French and knowledge in English.

  • Program Design/Proposal Development experience. Demonstrated ability to mobilize cross-functional proposal team with the right staff and right time to meet deadlines.

  • Effective in written and verbal communication in English and French.

Preferred Skills, Knowledge and Experience:

  • Proven experience in networking with donors and partners to bring about funding opportunities. Persuasive presentation skills: face-to-face and in public settings.

  • Demonstrates well-developed interpersonal skills, excellent communication skills, both verbal and written, as well as negotiation skills.

  • Ability to influence others who are not necessarily part of their team.

  • Culturally sensitive in professional and personal life.

  • Team player; the ability to mobilize and work as part of a diverse team to achieve the overall goal.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 30% of the time.

  • Hostile environment

  • Based at the field: Bambari/Bangui

  • Permanent at the Field :70%

  • Travel at the National Office: 20%

  • On call: 10%

Customer Support Team Lead

PURPOSE OF POSITION:

Customer Support Team Leads are responsible for leading and coordinating the activities of the client technology services and support area of IT. They provide Level 2 support and work with vendors on Level 3 support. They resolve complex and/or non-routine problems for internal and external customers. They provide technical leadership of the maintenance and support for all client products.

Customer Support members respond to requests for IT support, logging problems, generating trouble tickets, attempting to diagnose and resolve problems, and if necessary, escalating the problem to the appropriate level of expertise.

They are responsible for documenting solutions to problems and developing end-user guidelines. On an ongoing basis, they work to improve customer support processes and practices. In addition, they evaluate and recommend client software and hardware and write proposals for purchasing new or upgraded products.

Individuals in the Customer Support job family require an understanding of the foundation architecture, hardware and software used by the organization. They demonstrate skill in various custom or packaged hardware and software. They have the ability to gather information on issues and have diagnostic capabilities to enable them to describe or resolve problems. These individuals ensure that client needs are addressed and resolved in accordance with service level agreements.

KEY RESPONSIBILITIES:

Project Planning:

  • Leads the project planning and requirements phase.

  • Assists management with monitoring expenses.

Service Desk:

  • Responds to Level 2 support and works with vendors on Level 3 support.

  • Oversees updates on issues to ensure client satisfaction and productivity.

  • Researches trouble issues which affect multiple clients.

  • Generates activity and status reports.

  • Reviews and approves checklists and scripts.

  • Works with vendor technical support personnel on solutions for clients.

Client Technology Support:

  • Assess/analyzes the need for and implements performance upgrades to PCs including installation of new hardware or software on an individual or large-scale basis.

  • Designs and deploys client support processes.

  • Plans and schedules the installation and deployment projects.

  • Leads the planning, building, upgrading, and maintenance of client technologies.

  • Makes decisions on configuration options.

  • Participates in the design and implements equipment replacement plan.

Technical Support:

  • Diagnoses and resolves client workstation and mobile device hardware and software issues.

  • Initiates and completes outcome investigations for problems.

  • Creates temporary solutions until permanent solutions can be implemented.

  • Assists systems, programming and vendor professionals as needed to resolve problems.

  • Coordinates the resolution of escalated application, hardware and software problems.

  • Partners with Network and Systems Administration teams to ensure efficient operations of the desktop computing environment.

Security:

  • Ensures adherence to the integrity controls, regulations, and guidelines.

  • Reports exceptions and escalate as appropriate.

  • Makes recommendations and changes as appropriate.

Inventory Management:

  • Oversees IT inventory for all IT equipment and/or software in accordance with company policy and procedures.

Service Level Management:

  • Collaborates in the development of service-level objectives.

  • Monitors service-level objectives to ensure that requirements are met or exceeded.

  • Develops client satisfaction metrics and service procedures.

  • Makes recommendations to approve performance and client satisfaction metrics.

  • Follows up in a timely manner to ensure customer satisfaction.

Service Improvements:

  • Monitors key section metrics (quality measures, customer satisfaction ratings, service level objectives, etc.) against plan and adjust processes as appropriate.

  • Reviews tracking log to identify recurring problems, or problems affecting a large number of clients.

  • Develops procedures and controls for service improvements.

  • Recommends solutions to common problems and updates frequently asked questions documentation.

Testing:

  • Coordinates testing with IT groups.

Training:

  • Identifies customer training needs based on common problems.

  • Provides training to less experienced technical support staff and end users on usage of software and equipment.

Documentation:

  • Develops the documentation for processes and ensures the overall scope, quality and effectiveness of the documentation continues to grow.

  • Oversees the creation and modification of documentation of issue resolutions within the Knowledge Base.

  • Updates manuals/guides to incorporate new recommended products.

Communications/Consulting:

  • Alerts IT groups and management about recurring problems.

  • Communicate technical information to both technical and non-technical personnel.

  • Serves as liaison to IT Departments to complete corporate wide projects, communicate issues, concerns, and questions, and understands changing IT system requirements, changing technology, and best practices.

Business Continuity:

  • Provides input to the design of backup and recovery procedures.

Research/Evaluations:

  • Designs standard image and designs alternate images, as needed.

  • Evaluates and recommends new standard products for corporate standards list.

  • Participates in working groups related to standards.

Coaching/Mentoring:

  • Mentors less experienced staff in multiple areas of expertise.

KNOWLEDGE, SKILLS & ABILITIES:

  • Bachelor’s Degree, or technical institute degree/certificate in Computer Science, Information Systems, or other related field. Or equivalent work experience.

  • Excellent computer skills including client services technologies and products to include workstations and mobile devices hardware and software.

  • Strong diagnostic skills and a working knowledge of current technologies.

  • Typically has 1 to 3 years of IT work experience in computer systems or support.

  • Typically requires 7 or more years of relevant technical and business work experience.

  • Willingness and ability to travel domestically and internationally, as necessary.

  • Effective in written and verbal communication in English.

Technical Director – Market Systems Development

JOB ANNOUNCEMENT

Technical Director – Market Systems Development

World Vision is an international Christian Humanitarian Organization working with the poor and oppressed to promote human transformation and seek justice. Our Cambodia Office is seeking for one (01) qualified candidate(s) to fill the vacant position of:

Position: Technical Director – Market Systems Development

Location: Phnom Penh, Cambodia

Salary & Benefit Package: International accompanied package available dependent on professional experience and qualifications

I. THE PURPOSE OF THE POSITION

Purpose of position

The Technical Director - Market Systems Development will have overall responsibility for management and leadership of all USDA funded aquaculture project activities and staff related to World Visions role as partner lead for Expanded Trade of Agricultural Products. S/he will be responsible for technical leadership and administrative oversight of World Visions program, overseeing a $5M budget and 14 staff and will serve as the principal liaison for coordination of implementation with the award manager (ASA/WISH) and World Vision.

S/he will manage a team of World Vision project staff and engagement with stakeholders and ensure quality, timeliness, and efficiency of all products and activities generated under the grant related to World Visions role. The Technical Director is expected to have strong leadership qualities and depth and breadth of technical and management expertise.

ROLE RESPONSIBILITIES

  1. Manage proactive and responsive relationship with project Chief of Party and Deputy Chief of Party in close collaboration with World Vision US and National Office staff

  2. Directly oversee grant implementation of a highly technically rigorous aquaculture national market system development project, ensuring that all strategic objectives are met through proper design, staffing, implementation and quality assurance

  3. Manage a diverse team of 14 project staff and 10 short term technical assistance consultants in the technical areas of Sanitary and Phytosanitary Standards, SME Business Development, National Marketing and Branding, Aquaculture Traceability and SME Financial Services to develop the aquaculture market system. Ensure proper technical capacity of staff to manage project activities. Lead short-term consultants and World Vision support staff.

  4. Establish and maintain effective project reporting, evaluation, and communication systems. Submit timely accurate and professional reports that meet donor requirements.

  5. Manage grant/project budget within approved spending levels and ensure accurate and timely financial reports to award manager and World Vision US staff.

  6. Ensure grant/project expenses are reasonable, allocated as per assigned budget, prudent and spent in accordance with donor rules and regulations to ensure low risk audits

  7. Liaise with local government officials, local communities, donor representatives, private sector, and other stakeholders as appropriate

  8. Consistently look for more effective and efficient implementation methods and opportunities to increase impact

    Participate and conduct on-going project research, review and lessons learned events with key staff and partners/sub-grantees

  9. Participate in appropriate forums to represent World Vision, the project, and seek cooperation for joint communication and advocacy opportunities

  10. Escalate grant management issues early and openly; resolve grant management issues quickly and fully.

  11. Provide vision and strategic technical leadership for the project.

  12. Close cooperation with National Office Grants lead for implementation of the Grants objectives as well as close collaboration within the National Office Grants Unit on donor positioning, lessons learned, grant health and quality improvements

  13. Establish clear and frequent communication regarding program progress and oversight management with the donor.

III. REQUIREMENTS

  • A Master's degree in related field or equivalent qualifications in grant management and a technical field in developing countries

  • 7+ years of international development experience managing grant-funded projects

  • Proven ability to manage technical assistance teams

  • Knowledge of and familiarity with international assistance program requirements, preferably USDA and including other funding agencies (USAID, EU, DFID, etc.); their policies and regulations

  • Understanding of aquaculture market systems development approach and experience implementing market systems development related activities.

  • Ability to build and integrate teams of professionals around common goals

  • Demonstrated accomplishment in working with host-country professionals, ministries and with donor colleagues in country

  • Strong communication, presentation and report writing skills

PREFERRED

  • Experience in implementing aquaculture related projects and knowledge of fish market systems

  • Keen understanding of the unique political dynamics of the country and ability to work carefully and collaboratively to maintain productive relationships with the various government entities in (country of the grant)

  • Familiarity with USDA Food for Progress programs, their history and their development.

Work Environment

Be prepared to travel to implementation sites and regional, global meetings as May 1, 2019

INSTRUCTIONS

To apply for this position, visit our website www.worldvision.org.kh and APPLY ONLINE.

GO GREEN! SAVE THE TREES!

World Vision International is committed to the principles of workplace diversity. Qualified women and disabled people are encouraged to apply. Only short listed candidates will be notified. Applications and CVs will not be returned.

WVI is committed to the protection of children. We do not employ staff whose background is not aligned to our child protection practices. Hence employment is conditional upon successful completion of all applicable background checks, including criminal record checks where possible.

Successful candidate shall include the following assurances for child protection in the course of the consultancy: a) submit a police check b) act in the best interest of children and uphold WVI-C Child Protection Policy and Behavior Protocols c) inform WVI-C immediately if he/she becomes aware of any harm or risk to children.

Closing date is <15 February 2019>, at 17:00

Cash and Market Based Programming Advisor

*Position location to be determined by home country of successful candidate in the United Arab Emirates, Iraq, Jordan, Europe or Latin America & Carribean Region where WVI is registered to operate.

PURPOSE OF POSITION:

The Advisor for Cash Based Programming (CBP) will have responsibility for the coordination and tracking of Disaster Management (DM) CoP cash and market based programming projects. As a member of the DM/ Technical Resources Team, s/he will be responsible for technical leadership, business intelligence, branding and administrative oversight of this emerging project portfolio. S/he will serve as the principal institutional point of contact for DM cash and market activities, technical support to Regional Office (RO) and National Offices (NOs), including resource development and will ensure that this new way of working is communicated effectively. The post holder will also help NO’s to develop

partnerships and agreements with financial service providers and mobile network operators in various contexts.

The advisor shall have a very good understanding of aid organization (including UN) and private sector dynamics related to cash and market based programming and work carefully and collaboratively to support stakeholders as appropriate.

The position holder will deploy to the field up to 30%-40% of his/ her time to assist and promote CBP in emergency or recovery operations, s/he may have to liaise with or manage a team of technical staff and will engage with the response leadership to ensure quality, timeliness and efficiency of all cash and market related activities. Such work will include pre-positioning of CBP capacity and technical guidance, including oversight for market assessments and market strengthening activities as well as related procurement functions, context-specific approaches for cash transfers and the use of digital technology as appropriate. The advisor is therefore expected to have strong experience in cash based programming, guiding operational implementation, as well as support for resource acquisition, external engagement and facilitate reporting/ tracking of CBP with designated geographies. Experience in the financial and IT industries is helpful but not mandatory. Strong inter-cultural skills, listening as well as influencing, coordination and management skills will ensure the security, feasibility, and sustainability of multi-sector projects and contributions to child wellbeing outcomes. This role will work as integral part of the CBP and humanitarian partnering team, linking with technical specialist resource staff (CP, WASH, food etc.) for multipurpose as well as multi-sector CBP, collaborate with the Systems and Capabilities’ teams to ensure technical input into systems’ and process development and strategic organizational capacity building and training of field cash capacities, as well as with the External Engagement & Resource Development Team for joint identification of and successful acquisition of resources.

KEY RESPONSIBILITIES:

Cash Programming Strategic Guidance to Field:

  • Provide leadership, influence and coordination in the development, dissemination and promotion of humanitarian cash transfer programming roadmap, standards and tools.

  • Work with relevant stakeholders to contribute in development and implementation of DM partnering strategic roadmap as it refers to collaboration with financial service providers (FSPs) for scaling the delivery of cash and expanding cash capability across WVI.

  • Incorporate feedback into cash roadmap, delivery processes, preparedness plans for scaling the use of cash in response and recovery programmes.

  • Ensure that finalized cash roadmap is communicated appropriately when providing remote technical advice and expertise to stakeholders in target NOs for market assessments, project design, start-up, phase-in, phase-out, communications, reporting, monitoring and evaluation of DM cash programming related activities.

Cash Preparedness & Capacity Building:

  • Collaborate with SO IPG teams and Regional (RO) and target National Offices (NO) to implement global CBP roadmap and develop and conduct training in cash programming methodologies and concepts, including market analysis, programme design, monitoring and evaluation, if required.

  • Contribute to design and development and review processes for delivering / testing global cash delivery application that takes users through a stepped process for preparing, designing and delivering cash transfers across sectors and countries.

  • Support other units at global and regional levels (Reporting, Finance, GAM, etc.) to develop / pilot internal operating and financial procedures, tools and guidelines for supporting cash programmes.

  • Mentor other global surge capacity staff members engaged in cash. Support capacity building and training activities for cash transfers and market based programming. Help to develop training tools as necessary.

Support to Emergency Response & Recovery Operations:

Deploy on-site in priority disaster preparedness and responses contexts as required (including special projects – e.g. BeCashReady):

  • Conduct market assessment for CBP intervention.

  • Provide technical support in cash delivery operations (cash transfers and vouchers).

  • Engage with external partners on CBP research, policy, guidance and initiatives and ensure dissemination to internal stakeholders (including leveraging social safety nets).

  • Set up systems and tools, conduct assessment, develop proposals, hire key staff during Cat III emergency response and support other responses.

  • Lead or facilitate CBP project design, implementation and review based on context and market analysis and advise on use of tools and systems in coordination with NO & response management in emergency responses and designated geographies.

  • Help to negotiate service and supply contracts, for example with local vendors, mobile network operators (MNOs), financial service providers (FSPs), construction companies, transport companies (air, land, sea), logistics service providers and landlords etc.

  • Remotely support other response operations as necessary.

Liaison and Coordination (internal & external) & Learning:

  • Work with GC DM capacity & capability staff, as well as sector specialists in GC DM TRT to support RO, NO staff in allocated geographies to ensure that cash programming capabilities are integrated into project design work, sector specific technical guidance.

  • Support donor and technical partner engagements with NO & RO cash focal points and inter-agency working group mechanisms to enhance overall pre crises market analysis and cash coordination, and WV’s positioning with external stakeholders (UN, Governments, bi-lateral donors, (I)NGOs, private sector).

  • Engage externally, serve as subject-matter-expert in discussion fora, conferences as feasible.

  • Contribute to organisational learning to help build World Vision’s credibility and influence in the area of cash and market based programming.

  • Network internally and externally in order to remain abreast of the latest cash and market programming trends. Participate and actively contribute in partnership forums, working groups, cluster meetings and inter agency networks related to supply chain and CBP to position WV as a key player in the space.

  • Encourage and facilitate the documentation of best practices and lessons learned, directed toward multiple audiences, to influence policy formation, develop capacity and foster professionalism.

KNOWLEDGE, SKILLS & ABILITIES:

  • Degree or post graduate qualification and / or professional background in CBP design, implementation, humanitarian work, finance, economics, international development, or other relevant field.

  • 5 to 7 years of international humanitarian experience managing grant-funded projects.

  • Knowledge of, and expertise in, cash transfer technologies and methodologies, contracting and procurement.

  • Extensive understanding of payment systems, procedures and financial compliance issues.

  • Excellent written and verbal communication skills plus strong presentation and report writing skills in English and Arabic, Spanish language skills desirable.

  • Proficiency in computer & online tools including Microsoft Office, Lotus Notes (or similar software), email, internet.

  • Demonstrated excellent inter-personal and negotiation skills.

  • Demonstrated problem-solving and analytical skills relevant to development of cash programming strategy.

  • Demonstrated accomplishment in working in challenging humanitarian contexts, with sound inter-cultural skills, with various host-country professionals, ministries and with donor colleagues.

  • Knowledge of and familiarity with international assistance programme requirements.

  • Experience working in international humanitarian operations.

  • Experience in an advisory, management / project management position.

  • Experience with procurement / contracting and supply chain management implementation processes.

  • Required: Effective in written and verbal communication in English and Arabic. Proficiency in other languages such as Spanish are highly desirable.

Preferred Skills, Knowledge and Experience:

General:

  • Experience in organizational development, change management, program design, budgeting, financial analysis and project planning and management.

  • Ability to influence, coordinate and build strategies, tools and a cohesive CBP specialist field teams during on and off-deployment time), with clear deliverables and outputs that can be replicated and scaled up in the future.

  • Experience in resource acquisition / funding.

  • Excellent interpersonal skills and great communicator.

Technical:

  • Demonstrated experience with implementing cash and market based strategies for humanitarian and/or development programming (e.g. multipurpose cash or in sectors such as child protection, WASH, Financial Services, Enterprise Development and Community Development).

  • Understanding and experience of global trends and existing payment solutions (e.g. mobile money, mobile banking, e-vouchers, prepaid cards, point of sale devices or other alternative delivery channels as well as mobile capture of survey data or delivery of marketing and/or extension information, strategic alliances with private sector or social venture capital businesses.

  • Good knowledge in social safety net, social protection programming and policy support.

  • Understanding of the benefits of as well as organizational barriers to using mobile and other approaches for the successful implementation of cash and voucher based assistance.

  • Experience researching, designing and implementing mobile strategies that connect the economic base of the pyramid with formal and/or semi-formal economic activity (i.e. financial inclusion models).

  • Understanding of key challenges for MNOs and/or financial institutions in rolling out mobile and other finance platforms in rural areas, and ability to negotiate with these stakeholders effectively.

  • Experience at training upper and middle management on such topics as action planning, business development, business planning, financial performance and business valuation.

  • Good understanding of micro lending and business planning as well as a comparison of national level electronic-readiness and policy performances in developing countries. Knowledge of programming resources and tools leading to project model development.

Work Environment/Travel:

  • Frequent international travel. Deployment to emergency operations for up to 30% of time.

  • This role involves contributing to the facilitation and coordination of a virtual, geographically-dispersed cash programming and humanitarian operations network.

DRR Officer

Titre du poste

DRR Officer (2 postes)

Niveau HAY

13

Région

1 dans le Nord’Ouest et 1 dans l'Artibonite

OBJECTIF DU POSTE:

Le DRR Officer travaillera sous la supervision du DRR Coordinator. Il/Elle est chargé(e) de Supporter la planification et la coordination de la mise en œuvre du projet : Renforcement des capacités locales pour des réponses rapides aux situations d’urgence, en y apportant le support technique et la coordination nécessaires afin d’augmenter la capacité des organisations communautaires de base.

PRINCIPALES RESPONSABILITES :

1.- Supporter activement la planification et la mise en œuvre des activités DRR dans les communes du département concerné

  • Développer un plan efficace de mise en œuvre du projet dans le département

  • Collaborer avec les intervenants en réponse aux situations d'urgence, comme le DPC, le PAM et l'OIM et élaborer une liste d’organisations communautaires réparties uniformément dans tout le département ayant des expériences en réponse d’urgence

  • S’assurer que le projet s’exécute dans les conditions optimales impliquant le respect des délais et une meilleure affectation des allocations et ressources

  • Répondre aux différents indicateurs d’activités programmées pour le projet

  • Développer un plan efficace de mise en œuvre du projet dans le département

  • Collaborer avec les intervenants en réponse aux situations d'urgence, comme le DPC, le PAM et l'OIM et élaborer une liste d’organisations communautaires réparties uniformément dans tout le département ayant des expériences en réponse d’urgence

  • S’assurer que le projet s’exécute dans les conditions optimales impliquant le respect des délais et une meilleure affectation des allocations et ressources

  • Répondre aux différents indicateurs d’activités programmées pour le projet

2.- Contribuer à la gestion technique et administrative des activités du projet

  • Aider les OBC / FBO à effectuer des auto-évaluations afin de déterminer leurs forces et leurs faiblesses.

  • Fournir une formation administrative et de gestion et un mentorat en fonction des résultats des autoévaluations.

  • Soumettre, sur une base mensuelle un rapport narratif sur le progrès du projet

  • Soumettre au Bureau Régional de WVH un rapport après chaque visite de terrain relative aux activités de renforcement des CLPC

  • Tient à jour la comptabilité du projet en fonction du budget accordé;

  • Assister toute éventuelle réponse humanitaire de WV

3.- S’assurer que les activités du projet sont exécutées en conformité avec les principes et normes de qualité de World Vision

  • Développer des actions pour garantir la qualité et la conformité des activités avec les procédures et normes de WV.

  • Développer un calendrier de rapports d'activité pour toutes les organisations communautaires de base.

  • Faciliter les visites de suivi du spécialiste GRD de World et/ou du coordonnateur Régional de World Vision

  • S’assurer que les dépenses sont effectuées dans les limites du budget approuvé et que les rapports financiers respectent les standards de l’organisation

  • Systématiser les expériences dans les domaines du GRD et gérer une banque de données à cet effet

CONNAISSANCES, COMPETENCES

Éducation:

Diplôme universitaire dans le domaine des sciences du développement ou des sciences sociales en général.

Connaissances et compétences:

  1. Excellentes capacités d'animation et de facilitation

  2. Posséder des aptitudes en planification et en organisation.

  3. Excellente capacité orale et écrite du français et du créole ;

  4. Connaissance des mécanismes institutionnels de la gestion des risques et des désastres en Haïti

  5. Sens de responsabilité, rigueur, autonomie et aptitude à travailler sous pression, en équipe et de manière indépendante

  6. Disponibilité à être basé 100% sur le terrain

Expérience:

  1. Au moins 3 ans d'expérience éprouvée dans le domaine de gestion des risques et des désastres

  2. Au moins 2 ans d’expérience en gestion de projets

Senior Business Analyst

*Preferred location: Hong Kong, China. Other locations to be determined by home country of successful candidate in Taiwan or South Korea where WVI is registered to operate.

PURPOSE OF POSITION:

The Sponsorship Senior Business Analyst provides technical and business leadership to the Sponsorship Marketing Business Systems Capability and Support team in the design, development, and implementation of capability, feature enhancements, and support for World Vision sponsorship business systems, and technical guidance to related systems such as Support Office sponsorship systems and global service platforms, as well as other applications available.

The position is responsible to interact with business customers and to lead the detailed technical formulation and successful implementation of the market-facing business capability roadmap. This will involve establishing business process requirements, articulation and interpretation of marketing user business requirements into technical business requirements, transforming functional support/delivery requirements into analysis models (for example gap analysis, usability etc), partnering with IT solutions concept design to champion best in class solution-design that is both cost effective and technically future-proof (considering roadmap initiatives and future state), supporting systems development as well as develop test strategy, user testing and business implementation to ensure that solutions deliver on core marketing business user needs. As a senior member of the team, the person would also be expected to provide coaching and mentoring to analysts and participate in strategic analyst competency development. The position is also responsible for ongoing leadership in global business support as part of partnership integrated support. The position will work with a range of stakeholders including subject matter experts, solutions architects, IT platform leads, field practitioners, organisational partners and vendors.

The position requires a business and strategic minded analyst, who can observe the organization objectives and strategically translate business needs. This leader is creative, analytical, curious and diligent. The ideal Sponsorship Senior Business Analyst candidate is someone who has extensive experience of delivering business value through effective technical analysis, problem solving and delivery of efficient and sustainable solutions.

Reporting to the Senior Manager, Sponsorship Marketing Business Systems Capability and Support, or his/her designee, the position will work closely with Sponsorship Business Analysts, Snr Business Process Advisor, and IT Platform leads as well as business customers. This position is an important role in driving the business agenda and supporting the technical articulation of needs to IT and delivering best-in-class solutions, affording the organisation the opportunity to pursue a progressive ongoing innovation agenda within the sponsorship experience going forward. The Sponsorship Senior Business Analyst provides strategic analytical business leadership to the Sponsorship Marketing Business Systems Capability and Support team in the design, development, and implementation of capability, feature enhancements, and support for World Vision sponsorship business systems including, (but not limited to) Horizon, SingleSTEP, RMT, and technical guidance to related systems such as Support Office sponsorship systems (iVision, CRMs), global service platforms (WorkFusion), etc.

The Sponsorship Senior Business Analyst serves as the link between the field, support offices, IT, and sponsorship operations. A key quality of this function is not only to be able to translate and interpret operations practices into technical requirements for the IT stakeholders but also translate and interpret technical requirements into simple and 'friendly' information for the end-users' understanding.

KEY RESPONSIBILITIES:

Planning:

  • Conducts data gathering and analysis, (understanding business strategy and direction) to articulate business requirements.

  • Participates in short and long-term planning to improve processes.

  • Assess potential technology and projects for strategic fit across business needs.

Business Process Improvement:

  • Collaborates across the partnership on issues and best practices to identify opportunities for process improvement.

  • Develops business cases.

Business Requirements:

  • Reviews, defines, develops, and documents detailed business requirements (system and process change/development requests, bug-fixes, etc.) based on ministry and end-user needs with focus on cross platform dependencies.

  • Designs and translates requirements into functional specifications for handover to the technical and/or business implementation teams.  

  • Provides review and sign off on completed stories.

  • Develops and signs off test plan and strategy.

Implementation:

  • Assists or leads components of implementation, including training (e.g. training of trainers) and the development and sign off of training materials.

  • Ensures proper, efficient, and common application of updated or new Sponsorship business processes and standards.

Problem Solving/Testing:

  • Investigates, analyzes, and troubleshoots issues related to current and proposed Sponsorship business operations.

  • Provides leadership on escalation procedures and recommends appropriate resolution and action.

  • Lead issue management (across incident escalation).

Communication/Liaison:

  • Promotes an understanding of Sponsorship roles, processes, and activities.

  • Supports formal reporting of project status to senior management.

  • Negotiates agreements between business units.

  • Serves as a link between Sponsorship and the partnership.

Training & Coaching:

  • Provide coaching in analyst and technical methodologies and discipline to BAs within the team.

KNOWLEDGE, SKILLS & ABILITIES:

  • College degree in business, computer science, or related field.

  • Good English communication skills (oral and written).

  • At least eight to ten years of relevant business and technical process improvement experience (including at least 2 years as Snr Business / Analyst).

  • Extensive experience in gathering business requirements, designing workflow diagrams, designing solutions, user testing, and implementing refined or new processes in an operational environment.

  • Experience in relating with different levels of staff and collaborating with cross-functional and cross-cultural teams.

  • Willingness and ability to travel domestically and internationally, as necessary.

  • Effective in written and verbal communication in English.

  • Certification in process improvement and/or project management an advantage.

Preferred Skills, Knowledge and Experience:

  • Training or certification in Lean Six Sigma principles preferred.

  • Preference for experience in a development, advocacy and/or relief agency.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to Certification in process improvement and/or project management an advantage.25% of the time.

WVV AP Development Facilitator - Da Bac, Hoa Binh

World Vision is a Christian relief and development organisation working to create lasting change in the lives of children, families and communities living in poverty. World Vision serves all people regardless of religion, race, ethnicity or gender. As a child-focused organization, World Vision’s (WV) work focuses on children, ensuring they are protected and their basic needs are met. WVV has a total income of around US$ 19,000,000 (FY17) with funding from 16 support countries in Europe, Asia, the Americas and Australia. Funding of WVV consists of sponsorship program funding (70%) and Private Non Sponsorship (PNS)/Grants (30%). World Vision International-Vietnam employs about 430 staff, of which 99% are Vietnamese nationals.

In 2018, World Vision Vietnam is implementing 37 Area Programmes (APs) which operate in 5 zones: North 1 (Hoa Binh, Dien Bien), North 2 (Yen Bai, Tuyen Quang), North 3 (Hung Yên, Thanh Hoa, Hai Phong), Central (Quang Tri, Quang Nam, Danang) and South (Quang Ngai, Binh Thuan, Ho Chi Minh, DakNong). WVV’s APs focus within one administrative district of a province which usually populated by ethnic minority people with very high rates of poverty. A uniqueness of WVV’s AP approach and structure is that team members are based at district level where the AP is located, which enables them to work closely with government partners and communities on a daily basis. Beside the APs, WVV is also implementing different Special and Grant Projects to meet the specific needs of vulnerable children in both AP and non-AP areas.

PURPOSE OF POSITION:

To serve as a catalyst, partnership broker, and builder of the capacity of local partners, facilitating the development process toward the improved and sustained well-being of children within their families and community, especially the most vulnerable children.

To manage the technical projects in assigned communes

ROLE DIMENSIONS:

1.Community Engagement and Sponsorship: (Time spent: 50%)

Planning:

Facilitate partnering/ networking with and connections among different local stakeholders (formal and informal community groups, businesses, NGOs and

local government agencies, etc.) to mobilize resources for the well-being of children

Raise awareness of local partners and community in assigned commune on WV’s Christian identity and values, child focused and community based

development approach

Facilitate capacity building for communities and local partners in AP planning and annual community review and planning

Facilitate AP planning activities at the assigned communes

Facilitate annual community review and planning at the assigned communes

Support communities and partners to develop and implement the community-based disaster preparedness plans

Monitoring:

Facilitate capacity building for communities and local partners in the assigned communes in shared monitoring

Facilitate shared monitoring activities and reports

Facilitate refection meetings with participation of communities

Facilitate annual program effectiveness/ PAF self-review and community based groups self-review

Child participation and protection:

Strengthen child clubs and children led community initiatives

Promote the use of child friendly tools such as photo voice, body map, river of life to increase child participation and voice in the

community

Strengthen child protection committees in the assigned communes

MVC inclusion:

Facilitate capacity building for communities and local partners in MVC mapping

Facilitate the process of MVC mapping and updates

Utilize MVC mapping results for program planning and support – to make sure MVC are included and best benefiting from technical

project interventions/ models

Document best practices, lesion learnt and MSC (Most Significant Change) stories of MVC and their families

Micro projects:

Strengthen community based groups the assigned communes and build capacity for them in micro projects planning

Identify and engage communities and partners in micro projects

Facilitate the community based groups in development and implementation of micro projects

Facilitate community based groups in monitoring and reporting of micro projects.

Sponsorship integration:

Include RC in project activities and monitor participation and benefits of RC and their families

Coordinate the child registration and well-being monitoring of children, including RC in assigned communes as per sponsorship standards

through the SR volunteer network

2. Program Management in assigned communes: (Time spent: 50%)

Implementation of Technical Models

  • Work closely with TPOs to introduce and build capacity for local partners on technical project models, guidelines, tools

  • Facilitate the implementation of technical models in alignment with the standard guidelines (cost norms..) and tools

  • Work closely with TPO and technical local partners to facilitate the supportive supervision process in assigned communes to ensure technical quality of the project models

  • Mainstream CCT (CPPa, gender, environment, disability) in all project activities whenever appropriate

  • Document best practices and advocate for the replication of technical project models to larger scale

  • Monitor and report (ITT and narrative) on the progress of Technical Projects (monthly, semi-annually, annually)

  • Facilitate communities and partners to participate in the baseline survey and evaluation in assigned communes

Financial Management

  • Manage resources with integrity and stewardship, in compliance with WVV’s financial policies and procedures.

  • Coordinate procurement and strategic sourcing in assigned commune

KNOWLEDGE – SKILL – ABILITIES

1.Education

Bachelor degree, preferably in education, public health, community development, social work.

2. Knowledge & Skills

  • Conceptual understanding of and commitment to development work, especially Christian, child-focused, community-based development concepts, approaches and processes.

  • Basic knowledge and understanding of key aspects of development work; including child protection, nutrition /health, livelihoods, resilience, advocacy, cross-cutting themes (e.g. gender, environment, disability, child participation).

  • Skills in facilitation of development processes, including organisation, mobilisation and influence of partners (especially at commune level) and partnering among different development partners.

  • Demonstrated capacity in project management, with conceptual understanding and required competency in DME functions (e.g. Facilitate monitoring processes with partners and community, analyze and interpret monitoring data).

  • Strong interpersonal skills and well-developed written and oral communications skills in Vietnamese.

  • Good English skill.

  • Solid computer skills in Word, Excel, PowerPoint and email.

  • Ability to think critically and reflect.

  • Ability to lead own learning and development

3. Experience

  • At least 2 years work experience in community development.

  • Experience in program implementation, community mobilization and participatory approach would be an advantage.

  • Experience in capacity building for local stakeholders/partners.

  • Experience of working with children and ethnic minorities

4. Work Environment

  • Based at district level

  • Working in team environment and under minimum supervision

World Vision Vietnam is a Christian non-government organization. Applicants having working experience in a similar kind of organization will be an advantage.

Our contact details are:

People and Culture Department – Ms. Nguyen Thanh Hue

World Vision International - Vietnam

Address: 9th floor, Mecury Building, 444 Hoang Hoa Tham, Ba Dinh, HN

Tel: (84)39439920

We give equal opportunity to every candidate, regardless of religion, race and gender.

A competitive salary, benefits and career development opportunity will be offered and commensurate with the experience, qualifications and responsibilities.

WVV Area Program Bookkeeper - Da Bac - Hoa Binh

WORK CONTEXT / BACKGROUND:

World Vision is a Christian relief and development organisation working to create lasting change in the lives of children, families and communities living in poverty. World Vision serves all people regardless of religion, race, ethnicity or gender. As a child-focused organization, World Vision’s (WV) work focuses on children, ensuring they are protected and their basic needs are met. WVV has a total income of around US$ 19,000,000 (FY17) with funding from 16 support countries in Europe, Asia, the Americas and Australia. Funding of WVV consists of sponsorship program funding (70%) and Private Non Sponsorship (PNS)/Grants (30%). World Vision International-Vietnam employs about 430 staff, of which 99% are Vietnamese nationals.

In 2018, World Vision Vietnam is implementing 37 Area Programmes (APs) which operate in 5 zones: North 1 (Hoa Binh, Dien Bien), North 2 (Yen Bai, Tuyen Quang), North 3 (Hung Yên, Thanh Hoa, Hai Phong), Central (Quang Tri, Quang Nam, Danang) and South (Quang Ngai, Binh Thuan, Ho Chi Minh, DakNong). WVV’s APs focus within one administrative district of a province which usually populated by ethnic minority people with very high rates of poverty. A uniqueness of WVV’s AP approach and structure is that team members are based at district level where the AP is located, which enables them to work closely with government partners and communities on a daily basis. Beside the APs, WVV is also implementing different Special and Grant Projects to meet the specific needs of vulnerable children in both AP and non-AP areas.

 

PURPOSE OF POSITION:

The position supports WV Vietnam to maintain high standards of financial stewardship and assist the AP Manager in maintaining the books of accounts and other financial records of AP & adhering to the financial standards of World Vision financial system to ensure accountability.

 

ROLE DIMENSIONS:

 

FINANCIAL POLICY COMPLIANCE:

  • Administrative financial services are provided to the project to ensure compliance, quality, accuracy and consistency of work in project implementation.

  • Consistent service delivery is ensured by collaborating and working closely with all of the team members of the Project.

  • All the day to day operational procedures in planning, implementation, monitoring and evaluation, closure, audit, etc. are conducted in timely manner and in line with WV Policy and Procedure as well as Field Financial Manual (FFM).

  • The Project staffs are provided the necessary account analysis codes and assistance to correctly filled in and prepare cash advance, EER, payment request.

  • The project team is assisted in verifying quotations, procurement, service supply contracts for project- related activity.

  • Adequacy and correctness of the supporting documents ensured for payments and/or voucher preparation (using Voucher Interface) to ensure consistency with WV’s Policy and donor requirements.

  • The financial transactions are monitored regularly to maintain project financial account in place and in order.

  • The suppliers of the quotes/bids submitted for major purchases are randomly selected to verify the existence, nature of business (whether it’s related to the goods or services being asked to quote or bid), relationship of the supplier with the staff of the project and reasonability of amount quoted.

  • The quality of the goods and services delivered to the beneficiaries is verified by conducting random visit to the project sites.

  • WV accounting policies and procedures are communicated to all staff and relevant partners.

     

BUDGET MANAGEMENT & FINANCIAL REPORTS

  • The Project Manager is assisted in planning and developing project budget in line with the Plan of Action and log frame.

  • The financial reports cover memo prepared with variance explanations, Advances & Payables Aging Analysis (IA 264 & IA 269), the asset register updated, the bank reconciliation performed and sent on time to the Cluster Finance Officer for posting.

  • The Sunsystem generated financial reports are reviewed with assistance of Cluster FO and NO FO for any non-project related expenses, discrepancies and irregularities from the project finance manual.

  • The Manager is provided with the necessary management financial report as and when required and adhering to the standards/templates required by donor.

     

FILING

  • Filing system of key documents is established and maintained (in hard copy and soft copy) and in line with audit requirements.

  • All financial and other records required for audit purposes are maintained, and assistance provided in regular auditing of the Project.

     

KNOWLEDGE – SKILL – ABILITIES

 

Bachelor Degree;

Majored in finance/ accounting.

Conceptual understanding of and commitment to development work, especially Christian, child-focused, community-based development concepts, approaches and processes;

Good time management and organizational skills;

Good interpersonal and communications skills;

Fair English, especially report writing skills;

Good computer skills in Word, Excel, PowerPoint and email;

Ability and passion to learn about accounting

Experience in bookkeeping.

Work in a team environment

25% field visits are expected

 

World Vision Vietnam is a Christian non-government organization. Applicants having working experience in a similar kind of organization will be an advantage.

 

Our contact details are:

Our contact details are:

People and Culture Department – Ms. Nguyen Thanh Hue

World Vision International - Vietnam

Address: 9th floor, Mecury Building, 444 Hoang Hoa Tham, Ba Dinh, HN

Tel: (84)39439920

 

We give equal opportunity to every candidate, regardless of religion, race and gender.

A competitive salary, benefits and career development opportunity will be offered and commensurate with the experience, qualifications and responsibilities.

WVV Area Program Coordinator - Da Bac, Hoa Binh

WORK CONTEXT / BACKGROUND:

World Vision is a Christian relief and development organisation working to create lasting change in the lives of children, families and communities living in poverty. World Vision serves all people regardless of religion, race, ethnicity or gender. As a child-focused organization, World Vision’s (WV) work focuses on children, ensuring they are protected and their basic needs are met. WVV has a total income of around US$ 19,000,000 (FY17) with funding from 16 support countries in Europe, Asia, the Americas and Australia. Funding of WVV consists of sponsorship program funding (70%) and Private Non Sponsorship (PNS)/Grants (30%). World Vision International-Vietnam employs about 430 staff, of which 99% are Vietnamese nationals.


In 2018, World Vision Vietnam is implementing 37 Area Programmes (APs) which operate in 5 zones: North 1 (Hoa Binh, Dien Bien), North 2 (Yen Bai, Tuyen Quang), North 3 (Hung Yên, Thanh Hoa, Hai Phong), Central (Quang Tri, Quang Nam, Danang) and South (Quang Ngai, Binh Thuan, Ho Chi Minh, DakNong). WVV’s APs focus within one administrative district of a province which usually populated by ethnic minority people with very high rates of poverty. A uniqueness of WVV’s AP approach and structure is that team members are based at district level where the AP is located, which enables them to work closely with government partners and communities on a daily basis. Beside the APs, WVV is also implementing different Special and Grant Projects to meet the specific needs of vulnerable children in both AP and non-AP areas.


PURPOSE OF POSITION:

With the new AP structure, this position is to provide support to Development Facilitators (DFs), Sponsorship Facilitator and AP Manager in compiling the AP reports, accompanying visitors, maintaining a routine DME system of the AP. This position is also to work with technical departments to coordinate training courses or events which are held at the district level and help with other administrative tasks of the AP.


ROLE DIMENSION / DESCRIPTION:


1. COORDINATION

-Effective partnership with relevant sectoral district officers is ensured. Good assistance is to AP Manager in building effective partnership and networks with various development partners at the district level

Good collaboration with DFs and other staff is maintained to ensure good integration of other AP projects at the district level or activities which are carried out a crossed all communes take place in one event.

-Effective assistance is provided to AP Manager in coordinating and receiving visit from Donors, sponsors, WV staff from other APs /National Office and interested parties.

-Good assistance is provided to AP Manager in raising awareness of WVV’s Christian, child-focused and community-based philosophy and approach to development among local district partners.

-Good cooperation with NCs/sectoral clusters is maintained in order to ensure the sufficient technical inputs for project implementation at the district level.

-Good collaboration with local partners is maintained to ensure good training courses and other programme events which are held at the district level.


2. ADMINISTRATION

-Accompany visitors to the project sites, acting as a guide and translator as necessary.

-Negotiate and purchase items (where necessary), organize timely delivery and appropriate distribution of the purchased items

-Maintain a filing system of all documents pertaining to the AP, including the filling of program document such as: project design, report, minutes agreed between AP and partners, survey, evaluation and MIS data, Horizon 3.0.

-Prepare and coordinate PMB meeting events.


3. PROGRAM DESIGN, MONITORING & EVALUATION (DME)

-Support the AP manager in making logistic arrangements for baseline surveys

-Support the AP manager to complete the PDD and log-frame

-Assist AP team in designing and establishing program and project M&E plan and Monitoring System (monitoring tools) in alignment with LEAP/CWBO;

-Assist AP manager to organize trainings/workshops for staff and Program stakeholders to introduce the DIME system and management information system

-Assist DFs, VDBs, HFs, and local partners to collect and analyze monitoring data using the logframe and WVV’s standardized monitoring tools

-Assist the AP manager in preparing and ensuring AP monthly, semi-annual, and annual reports are used by the AP team for decision making and for meeting the partnership reporting standards (LEAP)

-Assist AP manager in managing/updating Monitoring Information System for all projects of the AP.

-Assist the AP manager and DFs to establish a feedback loop with the community for the application of monitoring results for decision-making;

-Document monitoring information and share with other staff/other APs when appropriate.

-Visit community and project site frequently for monitoring purpose.

-Coordinate learning and reflection at AP.


KNOWLEDGE – SKILL – ABILITIES:

 

1. Education

Bachelor degree in education, public health, community development, social work or business administration.


2. Knowledge & Skills:

-Conceptual understanding of and commitment to development work, especially Christian, child-focused, community-based development concepts, approaches and processes.

-Basic knowledge and understanding of key aspects of development work; including health, education, economic development, HIV and AIDS programming, food security, cross-cutting themes (e.g. gender, child protection, environment, disability), and integration of advocacy and disaster management in development programming.

-Knowledge in capacity building for local stakeholders/partners.

-Skills in facilitation of development processes, including organisation, mobilisation and influence of partners (especially at district level) and networking among different development partners.

-Demonstrated capacity in project management, with conceptual understanding and required competency in DME functions.

-Strong interpersonal skills and well-developed written and oral communications skills in Vietnamese.

-Good English skill.

-Solid computer skills in Word, Excel, PowerPoint and email.

-Ability to think critically and reflect.


3. Experience

-At least 2 years work experience in community development.

-Experience in program implementation, community mobilization and participatory approach would be an advantage.

-Experience in capacity building for local stakeholders/partners.

-Experience of working with ethnic minorities.


4. Work Environment

-Work with a medium of supervision

-Frequent interaction with the government officials of the technical departments.


World Vision Vietnam is a Christian non-government organization. Applicants having working experience in a similar kind of organization will be an advantage.

Our contact details are:

People and Culture Department – Ms. Nguyen Thanh Hue

World Vision International - Vietnam

Address: 9th floor, Mecury Building, 444 Hoang Hoa Tham, Ba Dinh, HN

Tel: (84)39439920

We give equal opportunity to every candidate, regardless of religion, race and gender.

A competitive salary, benefits and career development opportunity will be offered and commensurate with the experience, qualifications and responsibilities.


Vision Fund International Communications Manager

ORGANISATIONAL BACKGROUND:

VisionFund International (VFI) is the world’s largest Christian microfinance network. For more than a decade we have been improving the lives of children across the developing world, as we provide small loans and other financial services to families struggling in poverty.

As the microfinance subsidiary of World Vision, the world’s largest Christian relief, development and advocacy organisation, VisionFund works in 29 countries through our network of affiliated microfinance institutions (MFIs) located across the globe in Africa, Asia, Latin America and Eastern Europe. We have an outstanding loan portfolio of nearly US$ 535 million, serve over 1.2 million active borrowers and impact the lives of over 4 million children each year.

Sharing the same vision as World Vision, VisionFund seeks to provide life in all its fullness to children as their parents receive small loans, improve their businesses and increase their ability to care for their children as family incomes multiply.

PURPOSE OF POSITION:

  • We are looking for a creative and excellent writer and a content manager to support VisionFund in the development of marketing materials and internal and external communications. Writing needs range from Board communiques to storytelling to web content to emails from the President and other senior leaders.

  • Your role is to source, create, write and provide communications content that engages and educates a variety of audiences about the impact of VisionFund's livelihoods work across its global network. This role has accountability for the quality and timeliness of content and ultimately success will be seen through VFI’s outcomes in fundraising and change management.

  • You will support the VFI President’s office and other senior VisionFund leaders in developing powerful communication pieces and you will use internal communication channels to foster and maintain a culture of knowledge sharing and engagement across VisionFund International. The role is critical to strengthen internal communication, by championing the voice of the field through client stories and frontline focus; and enabling communication of progress by reporting to our network of MFIs on a regular basis.

  • Working with the Director of Marketing and Engagement, you will provide high quality and effective external communication content to support marketing and fundraising, website, branding and also meet internal communication objectives and projects such as the Annual Report, donor reporting, among others. Communications will reflect VFI’s Christian ethos and values, will effectively articulate concepts, strategies, donor messaging and client stories to a faith-based audience, and will be memorable, engaging and impactful.

KEY RESPONSIBILITIES:

Develop Strategic Global Internal and External Communications:

  • Contribute to the Annual Delivery Plan of the Marketing & Engagement department, and devise and communicate a Content Plan at least quarterly.

  • Position VFI as a leading global MFI organization by communicating best practice, unique selling propositions and achievements, to change perceptions of microfinance and influence behaviours of key audiences.

  • Resource and manage communication content, guidance and review for all collateral and messaging for internal and external audiences including writing the annual report and other ongoing communiques to staff and board members.

  • Account manage external agencies/printers and freelancers to produce creative communication projects together with Marketing staff.

  • Accountable for the overall distribution of content through various channels including media, website, social media and various internal communication channels.

  • Manage and ensure quality is retained on platforms holding VisionFund content, e.g. casual content library, WV media library, WV Central, TheNet and any other chosen platform.

  • Advise, maintain and write content for the VisionFund website and intranets, as well as social media platforms.

  • Work with and support the Marketing and Engagement Director to strategize and implement crises and issues engagement plans.

  • Implement best practice measurement and evaluation tools to monitor communications projects and strategy.

  • Monitor and evaluating effectiveness of communication channels & content. Measuring impact and using insights to improve communication at VFI.

Manage Content Including Creation and Distribution:

  • Accountable for the overall acquisition and distribution of content through various channels, including media, website, social media and various internal communication channels.

  • Resource and manage communication content, guidance and review for all collateral and messaging for a mix of internal and external audiences.

  • Manage and ensure quality is retained on platforms for holding VisionFund content, e.g. casual content library, WV media library, WV Central, TheNet and any other chosen platform.

Manage Internal Communication Channels to Foster and Maintain Staff Engagement:

  • Work with the VFI President’s office and VisionFund leaders to write and create dynamic, brand appropriate pieces/presentations and messaging for staff, board and external audiences.

  • Develop, implement, review and evaluate new and innovative ways to engage staff in VisionFund International and MFIs as well as to communicate across the Partnership.

  • Working with the Communications Network Officer, identify, research and edit news, updates and stories from around the network and share content through internal communications channels.

  • Work with Marketing and Engagement Director to provide support to senior leadership team by sourcing or creating resources and communication guidance on presentations and other collateral and messaging.

Support Fundraising /Sales Focus:

  • Support the Marketing and Engagement Director to implement marketing strategy for VFI and for fundraising by managing creation and flow of content.

  • Align communications strategy with engagement objectives.

Other:

  • Contribute to team goals and collaborative teamworking environment.

  • Participate in professional and spiritual development of self and others including weekly devotions and promote a culture of knowledge-sharing among staff.

  • Any other tasks as needed.

KNOWLEDGE, SKILLS & ABILITIES:

Required:

  • Undergraduate degree (preferably in communications or equivalent).

  • Proven excellent written and verbal communication skills, in English, with journalistic experience desirable.

  • At least five years working in communications.

  • Excellent interpersonal and influencing skills (specifically working with CEOs and people from a variety of cultures).

  • Ability to design and use best practice measurement and evaluation tools to monitor effectiveness of communication channels & content.

  • Experience writing content for various platforms, including websites, press releases, newsletters, magazine, marketing or story-telling writing. Effective using different styles of writing depending on the audience and channel. Understanding and awareness of cross-cultural communications.

  • Proven ability to write compelling copy suitable for donors, board members and staff and ability to tailor content to different audiences and touch the hearts of donors through the written word. Experience in creating impactful presentations.

  • Experience managing creative projects, including managing external relationships with agencies, freelancers and translators.

  • Excellent working knowledge of Word, Excel, PowerPoint, Photoshop and Indesign. Confident working with digital content, including working in back-end systems and databases, creating different file types and uploading to online platforms. Ability to shoot and edit basic video and take well-framed, appropriately exposed photos.

  • Organized, with ability to create and maintain a content platform.

  • Clear thinking and outcomes driven, with ability to create a content plan, identify relevant audiences and project manage the delivery of the content to planned deadlines.

  • Proven ability to manage competing demands, prioritize and manage stakeholders.

Preferred:

  • Working knowledge of design tools such as Photoshop, InDesign.

  • Knowledge of development issues and in particular microfinance would be an advantage.

  • Fluency in other languages, in particular Spanish or French, would be desirable.

  • Experience in teaching and/or mentoring individuals or groups, and creating support materials.

  • Experience in internal communications and change management.

  • Experience in external communications or PR.

  • Experience working with other cultures, preferably overseas and in a development context.

  • Experience working as part of fundraising team and knowledge of its necessary resources.

  • Experience in content management, such as uploading and inputting metadata into content databases.

  • Experience in the delivery of high-end, broadcast quality promotional audio / visual products that are on brand and on message.

Work Environment:

  • The position requires ability and willingness to travel domestically and internationally up to 20% of the time.

  • The position requires being based in the central London office at least two work days per week.

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