Senior Business Analyst

*Position location: South Korea, Hong Kong or Taiwan where WVI is registered to operate.

PURPOSE OF POSITION:

The Sponsorship Senior Business Analyst provides technical and business leadership to the Sponsorship Marketing Business Systems Capability and Support team in the design, development, and implementation of capability, feature enhancements, and support for World Vision sponsorship business systems, and technical guidance to related systems such as Support Office sponsorship systems and global service platforms, as well as other applications available.

The position is responsible to interact with business customers and to lead the detailed technical formulation and successful implementation of the market-facing business capability roadmap. This will involve establishing business process requirements, articulation and interpretation of marketing user business requirements into technical business requirements, transforming functional support/delivery requirements into analysis models (for example gap analysis, usability etc), partnering with IT solutions concept design to champion best in class solution-design that is both cost effective and technically future-proof (considering roadmap initiatives and future state), supporting systems development as well as develop test strategy, user testing and business implementation to ensure that solutions deliver on core marketing business user needs. As a senior member of the team, the person would also be expected to provide coaching and mentoring to analysts and participate in strategic analyst competency development. The position is also responsible for ongoing leadership in global business support as part of partnership integrated support. The position will work with a range of stakeholders including subject matter experts, solutions architects, IT platform leads, field practitioners, organisational partners and vendors.

The position requires a business and strategic minded analyst, who can observe the organization objectives and strategically translate business needs. This leader is creative, analytical, curious and diligent. The ideal Sponsorship Senior Business Analyst candidate is someone who has extensive experience of delivering business value through effective technical analysis, problem solving and delivery of efficient and sustainable solutions.

Reporting to the Senior Manager, Sponsorship Marketing Business Systems Capability and Support, or his/her designee, the position will work closely with Sponsorship Business Analysts, Snr Business Process Advisor, and IT Platform leads as well as business customers. This position is an important role in driving the business agenda and supporting the technical articulation of needs to IT and delivering best-in-class solutions, affording the organisation the opportunity to pursue a progressive ongoing innovation agenda within the sponsorship experience going forward. The Sponsorship Senior Business Analyst provides strategic analytical business leadership to the Sponsorship Marketing Business Systems

Capability and Support team in the design, development, and implementation of capability, feature enhancements, and support for World Vision sponsorship business systems including, (but not limited to) Horizon, SingleSTEP, RMT, and technical guidance to related systems such as Support Office sponsorship systems (iVision, CRMs), global service platforms (WorkFusion), etc.

The Sponsorship Senior Business Analyst serves as the link between the field, support offices, IT, and sponsorship operations. A key quality of this function is not only to be able to translate and interpret operations practices into technical requirements for the IT stakeholders but also translate and interpret technical requirements into simple and 'friendly' information for the end-users' understanding.

KEY RESPONSIBILITIES:

Planning:

  • Conducts data gathering and analysis, (understanding business strategy and direction) to articulate business requirements.

  • Participates in short and long-term planning to improve processes.

  • Assess potential technology and projects for strategic fit across business needs.

Business Process Improvement:

  • Collaborates across the partnership on issues and best practices to identify opportunities for process improvement.

  • Develops business cases.

Business Requirements:

  • Reviews, defines, develops, and documents detailed business requirements (system and process change/development requests, bug-fixes, etc.) based on ministry and end-user needs with focus on cross platform dependencies.

  • Designs and translates requirements into functional specifications for handover to the technical and/or business implementation teams.  

  • Provides review and sign off on completed stories.

  • Develops and signs off test plan and strategy.

Implementation:

  • Assists or leads components of implementation, including training (e.g. training of trainers) and the development and sign off of training materials.

  • Ensures proper, efficient, and common application of updated or new Sponsorship business processes and standards.

Problem Solving/Testing:

  • Investigates, analyzes, and troubleshoots issues related to current and proposed Sponsorship business operations.

  • Provides leadership on escalation procedures and recommends appropriate resolution and action.

  • Lead issue management (across incident escalation).

Communication/Liaison:

  • Promotes an understanding of Sponsorship roles, processes, and activities.

  • Supports formal reporting of project status to senior management.

  • Negotiates agreements between business units.

  • Serves as a link between Sponsorship and the partnership.

Training & Coaching:

  • Provide coaching in analyst and technical methodologies and discipline to BAs within the team.

KNOWLEDGE, SKILLS & ABILITIES:

  • College degree in business, computer science, or related field.

  • Good English communication skills (oral and written).

  • At least eight to ten years of relevant business and technical process improvement experience (including at least 2 years as Snr Business / Analyst).

  • Extensive experience in gathering business requirements, designing workflow diagrams, designing solutions, user testing, and implementing refined or new processes in an operational environment.

  • Experience in relating with different levels of staff and collaborating with cross-functional and cross-cultural teams.

  • Willingness and ability to travel domestically and internationally, as necessary.

  • Effective in written and verbal communication in English.

  • Certification in process improvement and/or project management an advantage.

Preferred Skills, Knowledge and Experience:

  • Training or certification in Lean Six Sigma principles preferred.

  • Preference for experience in a development, advocacy and/or relief agency.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 25% of the time.

VisionFund - Regional Insurance Lead, Asia

*Preferred position location: Myanmar. Other locations to be determined by home country of successful candidate in Asia where WVI is registered to operate.

PURPOSE OF POSITION:

VisionFund commenced a strategic initiative to use insurance tools and techniques to help create financial safety nets for the poor. This then prevents them from falling back into poverty when shocks occur. This initiative will also help us reach more poor clients in rural and higher risk environments by creating the confidence to lend in these areas to improve their livelihoods.

This role will be the pivot point for the development of practical financial safety nets across Asia and connecting with the wider global initiatives. Therefore this the role will involve interaction with climatologists, economists, donors, insurance, IT specialists at technical and senior management levels within VisionFund and as well as outside ; but far more importantly it requires the cultural sensitivity and practical mindset to help develop solutions for the poor that work for them in their context.

The work will involve strong project management and co-ordination of many stakeholders as well as highly technical design of insurance solutions. The successful candidate will drive pragmatic implementation of insurance solutions into VisionFunds operations to create affordable financial safety nets for the borrowers. The role involves facilitation of experts towards practical conclusions, making the case for change to senior colleagues and developing persuasive approaches to bring staff and clients along.

This role will also be responsible for proposing designs of insurance projects. The job will be responsible for expanding innovative approaches to insurance services for VisionFund Micro Finance Institutions (MFIs) in the region.

The role reports to the Regional Head of Asia and the Global Insurance Director. There will also be extensive reporting required to other stakeholders such as Partners.

KEY RESPONSIBILITIES:

Integration of insurance within MFIs:

  • Enhance awareness of potential for all insurance products within Asia MFI leadership.

  • Develop and then ensure a smooth implementation and integration of the insurance activities into VisionFund’s existing operations.

  • Advise and specify teams’ skills for all kinds of insurance business management.

  • Make the case for change to senior stakeholders and take staff and clients along the implementation journey to make the offering of insurance products cost effective and efficient, leveraging the existing administrative processes in the MFIs.

Insurance business growth and product development in Asia/Lacro:

  • Put together measures that would coordinate the analysis of the insurance client needs in the rural branches.

  • Drive business case analysis for different insurance product types within MFI.

  • Ensure quality product design of insurance products within the MFI.

  • 1st Approver of all insurance related service providers/provisions and insurance products in all MFIs in Asia. 2nd Approver is Global Insurance Director.

  • Ensure insurance product design activities within VFI bring to a practical and cost effective conclusion by gathering qualitative and quantitative data.

  • Through MFIs gather intelligence and ensure circulation of briefs on Asia insurance developments for clients to VFI global region and MFIs.

  • Interact effectively with a very diverse range of stakeholders serving to deliver insurance products.

  • Record and keep custody of input from highly technical specialists e.g. Professors of climatology & agricultural economics, senior insurance specialists and senior development & resilience specialists to develop solution options for MFIs.

  • Ensure inputs from other specialists is driven towards practical solutions that will work for VisionFund and for the poor.

Advocacy:

Build high net worth corporate relationships that enable:

  • advocating in the Asia region for the benefits that insurance products for VisionFund would bring to the clients of the MFIs, effective underwriting of the insurance products e.g. reinsurance relationships or agro-related companies.

  • Be responsible for ensuring insurance project design and scope is meeting the needs of the donors for project control, reporting and evidencing.

  • Be the 1st Approver of all insurance components for donor requests and project designs for insurance related projects to donors that support the VisionFund insurance program development.

Reporting:

  • Reports for VisionFund global, regional.

  • Assist local management to report to their boards on key insurance projects.

  • Be responsible for quality reports for Insurance program/project implementation within MFI and VFI Responsible for Calculation, verification and quality of Insurance claims submitted to insurance partners in region.

  • Responsible for quality of data and documents used in insurance process used in region.

Training

  • To contribute and provide imputs for training curriculum for MFI staff in charge of Insurance.

  • To conduct and deliver trainings for MFIs Staff who deal with Insurance.

  • To identify talent and potential successors for this role, among MFI staff. Coach them and identify right trainings and stretch assignments for their development.

  • To provide imputs for developing trainings to raise awareness of insurance among clients in Asia.

  • To conduct and deliver various types of insurance trainings to insurance clients.

  • To develop required training about characteristics of insurance products in accordance with regulators’ requirements and deliver it to clients.

KNOWLEDGE, SKILLS & ABILITIES:

  • A minimum of under-graduate level education in mathematics or business or finance or international development.

  • Trained in project/program management (preferably in a grant funded context) or experienced manager with a proven track record in project delivery in developing countries.

  • Significant professional knowledge of microfinance and micro insurance.

  • Knowledge of personal lines insurance such as life and health.

  • Excellent understanding of core banking systems.

  • Strong report writing skills.

  • Highly numerate, proficient in the use of spreadsheet models.

  • Good inter-personal and cross-cultural skills to cope with a very diverse stakeholder group9.

  • The role requires hands on experience in microfinance and ideally in microinsurance specialized in personal lines (health, life, personal accident).

  • Proven ability to influence senior leaders regarding products and business plans.

  • Experience of microinsurance products in both development and operation.

  • Experience of the implementation of new microfinance products.

  • Hands on experience of dealing with microfinance clients.

  • Track record of successful project implementations.

  • Effective in written and verbal communication in English.

Preferred Skills, Knowledge and Experience:

  • Membership of an insurance based professional body would be an advantage.

  • Postgraduate qualification in a relevant subject is preferred, or equivalent experience/knowledge gained in a work situation e.g. as an Economic development specialist or Microfinance professional.

  • Matrix management experience.

  • An insurance specialist with experience of running grant financed development projects.

  • Track record of donor-funded project implementation.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 30% of the time.

  • The position is based in Asia.

Customer Support Team Lead

PURPOSE OF POSITION:

Customer Support Team Leads are responsible for leading and coordinating the activities of the client technology services and support area of IT. They provide Level 2 support and work with vendors on Level 3 support. They resolve complex and/or non-routine problems for internal and external customers. They provide technical leadership of the maintenance and support for all client products.

Customer Support members respond to requests for IT support, logging problems, generating trouble tickets, attempting to diagnose and resolve problems, and if necessary, escalating the problem to the appropriate level of expertise.

They are responsible for documenting solutions to problems and developing end-user guidelines. On an ongoing basis, they work to improve customer support processes and practices. In addition, they evaluate and recommend client software and hardware and write proposals for purchasing new or upgraded products.

Individuals in the Customer Support job family require an understanding of the foundation architecture, hardware and software used by the organization. They demonstrate skill in various custom or packaged hardware and software. They have the ability to gather information on issues and have diagnostic capabilities to enable them to describe or resolve problems. These individuals ensure that client needs are addressed and resolved in accordance with service level agreements.

KEY RESPONSIBILITIES:

Project Planning:

  • Leads the project planning and requirements phase.

  • Assists management with monitoring expenses.

Service Desk:

  • Responds to Level 2 support and works with vendors on Level 3 support.

  • Oversees updates on issues to ensure client satisfaction and productivity.

  • Researches trouble issues which affect multiple clients.

  • Generates activity and status reports.

  • Reviews and approves checklists and scripts.

  • Works with vendor technical support personnel on solutions for clients.

Client Technology Support:

  • Assess/analyzes the need for and implements performance upgrades to PCs including installation of new hardware or software on an individual or large-scale basis.

  • Designs and deploys client support processes.

  • Plans and schedules the installation and deployment projects.

  • Leads the planning, building, upgrading, and maintenance of client technologies.

  • Makes decisions on configuration options.

  • Participates in the design and implements equipment replacement plan.

Technical Support:

  • Diagnoses and resolves client workstation and mobile device hardware and software issues.

  • Initiates and completes outcome investigations for problems.

  • Creates temporary solutions until permanent solutions can be implemented.

  • Assists systems, programming and vendor professionals as needed to resolve problems.

  • Coordinates the resolution of escalated application, hardware and software problems.

  • Partners with Network and Systems Administration teams to ensure efficient operations of the desktop computing environment.

Security:

  • Ensures adherence to the integrity controls, regulations, and guidelines.

  • Reports exceptions and escalate as appropriate.

  • Makes recommendations and changes as appropriate.

Inventory Management:

  • Oversees IT inventory for all IT equipment and/or software in accordance with company policy and procedures.

Service Level Management:

  • Collaborates in the development of service-level objectives.

  • Monitors service-level objectives to ensure that requirements are met or exceeded.

  • Develops client satisfaction metrics and service procedures.

  • Makes recommendations to approve performance and client satisfaction metrics.

  • Follows up in a timely manner to ensure customer satisfaction.

Service Improvements:

  • Monitors key section metrics (quality measures, customer satisfaction ratings, service level objectives, etc.) against plan and adjust processes as appropriate.

  • Reviews tracking log to identify recurring problems, or problems affecting a large number of clients.

  • Develops procedures and controls for service improvements.

  • Recommends solutions to common problems and updates frequently asked questions documentation.

Testing:

  • Coordinates testing with IT groups.

Training:

  • Identifies customer training needs based on common problems.

  • Provides training to less experienced technical support staff and end users on usage of software and equipment.

Documentation:

  • Develops the documentation for processes and ensures the overall scope, quality and effectiveness of the documentation continues to grow.

  • Oversees the creation and modification of documentation of issue resolutions within the Knowledge Base.

  • Updates manuals/guides to incorporate new recommended products.

Communications/Consulting:

  • Alerts IT groups and management about recurring problems.

  • Communicate technical information to both technical and non-technical personnel.

  • Serves as liaison to IT Departments to complete corporate wide projects, communicate issues, concerns, and questions, and understands changing IT system requirements, changing technology, and best practices.

Business Continuity:

  • Provides input to the design of backup and recovery procedures.

Research/Evaluations:

  • Designs standard image and designs alternate images, as needed.

  • Evaluates and recommends new standard products for corporate standards list.

  • Participates in working groups related to standards.

Coaching/Mentoring:

  • Mentors less experienced staff in multiple areas of expertise.

KNOWLEDGE, SKILLS & ABILITIES:

  • Bachelor’s Degree, or technical institute degree/certificate in Computer Science, Information Systems, or other related field. Or equivalent work experience.

  • Excellent computer skills including client services technologies and products to include workstations and mobile devices hardware and software.

  • Strong diagnostic skills and a working knowledge of current technologies.

  • Typically has 1 to 3 years of IT work experience in computer systems or support.

  • Typically requires 7 or more years of relevant technical and business work experience.

  • Willingness and ability to travel domestically and internationally, as necessary.

  • Effective in written and verbal communication in English.

Senior Business Analyst

*Preferred location: Kuala Lumpur, Malaysia or Hong Kong, China. Other locations to be determined by home country of successful candidate in Taiwan or South Korea where WVI is registered to operate.

PURPOSE OF POSITION:

The Sponsorship Senior Business Analyst provides technical and business leadership to the Sponsorship Marketing Business Systems Capability and Support team in the design, development, and implementation of capability, feature enhancements, and support for World Vision sponsorship business systems, and technical guidance to related systems such as Support Office sponsorship systems and global service platforms, as well as other applications available.

The position is responsible to interact with business customers and to lead the detailed technical formulation and successful implementation of the market-facing business capability roadmap. This will involve establishing business process requirements, articulation and interpretation of marketing user business requirements into technical business requirements, transforming functional support/delivery requirements into analysis models (for example gap analysis, usability etc), partnering with IT solutions concept design to champion best in class solution-design that is both cost effective and technically future-proof (considering roadmap initiatives and future state), supporting systems development as well as develop test strategy, user testing and business implementation to ensure that solutions deliver on core marketing business user needs. As a senior member of the team, the person would also be expected to provide coaching and mentoring to analysts and participate in strategic analyst competency development. The position is also responsible for ongoing leadership in global business support as part of partnership integrated support. The position will work with a range of stakeholders including subject matter experts, solutions architects, IT platform leads, field practitioners, organisational partners and vendors.

The position requires a business and strategic minded analyst, who can observe the organization objectives and strategically translate business needs. This leader is creative, analytical, curious and diligent. The ideal Sponsorship Senior Business Analyst candidate is someone who has extensive experience of delivering business value through effective technical analysis, problem solving and delivery of efficient and sustainable solutions.

Reporting to the Senior Manager, Sponsorship Marketing Business Systems Capability and Support, or his/her designee, the position will work closely with Sponsorship Business Analysts, Snr Business Process Advisor, and IT Platform leads as well as business customers. This position is an important role in driving the business agenda and supporting the technical articulation of needs to IT and delivering best-in-class solutions, affording the organisation the opportunity to pursue a progressive ongoing innovation agenda within the sponsorship experience going forward. The Sponsorship Senior Business Analyst provides strategic analytical business leadership to the Sponsorship Marketing Business Systems Capability and Support team in the design, development, and implementation of capability, feature enhancements, and support for World Vision sponsorship business systems including, (but not limited to) Horizon, SingleSTEP, RMT, and technical guidance to related systems such as Support Office sponsorship systems (iVision, CRMs), global service platforms (WorkFusion), etc.

The Sponsorship Senior Business Analyst serves as the link between the field, support offices, IT, and sponsorship operations. A key quality of this function is not only to be able to translate and interpret operations practices into technical requirements for the IT stakeholders but also translate and interpret technical requirements into simple and 'friendly' information for the end-users' understanding.

KEY RESPONSIBILITIES:

Planning:

  • Conducts data gathering and analysis, (understanding business strategy and direction) to articulate business requirements.

  • Participates in short and long-term planning to improve processes.

  • Assess potential technology and projects for strategic fit across business needs.

Business Process Improvement:

  • Collaborates across the partnership on issues and best practices to identify opportunities for process improvement.

  • Develops business cases.

Business Requirements:

  • Reviews, defines, develops, and documents detailed business requirements (system and process change/development requests, bug-fixes, etc.) based on ministry and end-user needs with focus on cross platform dependencies.

  • Designs and translates requirements into functional specifications for handover to the technical and/or business implementation teams.  

  • Provides review and sign off on completed stories.

  • Develops and signs off test plan and strategy.

Implementation:

  • Assists or leads components of implementation, including training (e.g. training of trainers) and the development and sign off of training materials.

  • Ensures proper, efficient, and common application of updated or new Sponsorship business processes and standards.

Problem Solving/Testing:

  • Investigates, analyzes, and troubleshoots issues related to current and proposed Sponsorship business operations.

  • Provides leadership on escalation procedures and recommends appropriate resolution and action.

  • Lead issue management (across incident escalation).

Communication/Liaison:

  • Promotes an understanding of Sponsorship roles, processes, and activities.

  • Supports formal reporting of project status to senior management.

  • Negotiates agreements between business units.

  • Serves as a link between Sponsorship and the partnership.

Training & Coaching:

  • Provide coaching in analyst and technical methodologies and discipline to BAs within the team.

KNOWLEDGE, SKILLS & ABILITIES:

  • College degree in business, computer science, or related field.

  • Good English communication skills (oral and written).

  • At least eight to ten years of relevant business and technical process improvement experience (including at least 2 years as Snr Business / Analyst).

  • Extensive experience in gathering business requirements, designing workflow diagrams, designing solutions, user testing, and implementing refined or new processes in an operational environment.

  • Experience in relating with different levels of staff and collaborating with cross-functional and cross-cultural teams.

  • Willingness and ability to travel domestically and internationally, as necessary.

  • Effective in written and verbal communication in English.

  • Certification in process improvement and/or project management an advantage.

Preferred Skills, Knowledge and Experience:

  • Training or certification in Lean Six Sigma principles preferred.

  • Preference for experience in a development, advocacy and/or relief agency.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to Certification in process improvement and/or project management an advantage.25% of the time.

Interim People & Culture Manager - Romania

PURPOSE OF POSITION

Manage and assist in implementing a variety of functions and activities of the local P&C unit focusing mainly on local level staffing services & orientation, performance management, staff care, compensation and benefits, P&C policies and systems. To provide continuous support for the Hub P&C Director in areas related to strategic planning and implementation, organizational development and learning & development, P&C interventions and Program implementation at the local level.

MAJOR RESPONSIBILITIES

P&C Policies, systems and procedures

  1. Support in standardization of policies and ensure alignment with country office local law regulations through contextualization, annual review of P&C related policies, procedures, forms, systems through consultancy with Hub P&C Director and local legal advisor;

  2. Ensure proper and regular awareness raising of all country level staff on available P&C policies, systems and procedures and any changes and updates;

  3. Provide advice and necessary support and coaching to the managers and staff in relation to the P&C policies, procedures and systems;

  4. Monitor the implementation of all policies and ensure that any breach or inconsistency is reported and followed up on;

  5. Support the Regional P&C Director in development and revision of support systems and mechanisms for smooth implementation of P&C activities at country level;

Staffing, Orientation and Exit

  1. In collaboration with the local management team and in consultation with the Regional P&C Director, carry out the local workforce planning process as per the overall Hub workforce planning timelines and guidelines;

  2. In cooperation with the Regional P&C Director and the Regional Business Partner Coordinate the country office local recruitment by providing end-to-end process support to hiring managers to fill the vacancies in a timely manner;

  3. Ensure that all recruitment and contracting steps are followed per the organizational requirements and standards and local laws and in consideration of the emerging and innovative recruiting trends;

  4. Facilitate the local level orientation and induction process and ensure all new hires are adequately oriented as well as all staff receive regular re-orientation sessions;

  5. In consultation with the Regional P&C Director, facilitate the local exit processes per the organizational requirements and local laws;

  6. Provide regular staffing updates to the Regional P&C Director, including any challenges linked with the recruitment or separation;

Total Rewards

  1. Support the Regional P&C Director in managing the local job analyses process, ensuring that proper Job Descriptions are in place for all staff, graded and validated;

  2. Support the Regional P&C Director in undertaking the local market salary and benefits surveys and developing the adequate compensation and benefits packages per the WV’s global policy on Total Rewards, HWMS and standardised approaches taking into consideration local law regulations;

  3. Facilitate the exchange of information with the local benefits providers (health insurance, pension fund, etc);

  4. Ensure that staff payroll system is running smoothly and efficiently on a monthly bases with zero errors and delays;

  5. In consultation with the Regional P&C Director, monitor the leave utilization of all local staff and ensure the maximum amount of leaves are utilized as an employee well-being measure;

Performance Management & Employee Relations

  1. Implement the Performance Management system per the standard approaches, including the learning and development;

  2. Provide comprehensive reporting and analyses, including the L&D needs analyses, to MEER Leadership on the progress per the key milestones;

  3. In consultation with MEER P&C, provide local staff awareness raising on PM system; as well as advise and coach the managers and staff on addressing poor performance and rewarding high performance;

  4. Support reporting any ER cases per reporting protocols as necessary, carrying out the local investigations and reviews as needed, maintaining of the ethics point database with all necessary documentation;

Staff Engagement

  1. Identify the staff care needs through regular meetings with the staff at head office and field offices;

  2. Advise the Regional P&C Director of potential problem areas in relation to the staff well-being and recommend/implement solutions as appropriate;

  3. In consultation with the MEER P&C team, provide staff care support when needed;

  4. Support in the implementation of the staff care action plan;

  5. Support in carrying out the Our Voice survey and in developing and implementation of the OV Action plan;

P&C Strategy, Reporting & Organizational Development

  1. Support the Regional P&C Director in developing the local country level P&C work plan in alignment with the overall P&C Strategy;

  2. Provide necessary reporting information to the Regional P&C Director for all required WV P&C reports within the established timelines (dashboard, employee census, PM, OV, HWMS, etc);

  3. Provide monthly P&C reports to the Regional P&C Director per established format;

  4. As required, support the Regional P&C Director in developing and implementing any Organizational Development initiatives and change processes at the local country level;

P&C Administration

  1. Maintain employee files and ensure they are up-to date with minimum/no missing required files at all times;

  2. Carry out regular internal audit checks for the local filing system;

  3. Ensure that any and all local documentation is processed timely, accurately and in accordance with the policies, standards and local laws;

  4. Maintain Our People system all modules (Core, Recruitment, etc) for the country office and ensure the information on it is accurate and updated at all times;

  5. Support the SLT team during internal and external audit processes by providing necessary information and paperwork and follow up on audit reports;

  6. Represent WV and actively participate in local HR working groups and relevant communities;

Local P&C Team Supervision

  1. Provide day-to-day management and supervision to the local P&C team;

  2. In consultation with the MEER P&C Director, facilitate the recruitment, performance management L&D (including support the learning, growth and development), and separation of the local P&C team;

  3. Support all P&C related task with regards to Local grants (planning, budgeting and recruitment processes). Ensure that all HR activities are implemented for all ESF programs.

  4. Coordinating the P&C procedures and payroll outsourcing provider

Other

  1. Manage the Administrative Department of Word Vision Romania

  2. Advise the Senior Leadership Team and Executive Director on all strategic local P&C issues and initiatives.

  3. Part of the World Vision Romania People Committee of Board of Directors and Senior Leadership Team;

  4. Follow security policies, rules, procedures and instructions;

  5. Represent WV in an appropriate and professional manner

  6. Contribute to a healthy team spirit and team work

  7. Adhere to WV Child Protection policy and standards and stay committed to WV vision statement and core values;

KNOWLEDGE, SKILLS AND ABILITIES

  1. University degree in Business Administration, Social Sciences, Psychology or a related field;

  2. Ability to work under pressure, being self-motivated and detail-oriented;

  3. Good communications skills;

  4. Thorough working knowledge of office systems. Computer aptitude and experience with word processing, database management, and spreadsheet software

  5. Ability to maintain positive relationships with colleagues,

  6. Emotional maturity and ability to deal with matters of strict confidentiality;

  7. Excellent organizational and planning skills;

  8. Basic payroll calculation – is required

  9. Fluent in English, spoken and written;

  10. Excellent knowledge of local labor law and related legislations;

  11. Cross-cultural sensitivity.

Additional work experience required as a minimum qualification for this position

  1. Minimum 10 years of experience in Human Resources with medium business/medium NGO/government agency out of which, minimum of 5 years in a supervisory/management role;

  2. Professional certification in HR in locally or internationally recognized HR institutions is a plus;

Preferred Skills, Knowledge and Experience

  1. Quick learner, agile, flexible and adaptable;

  2. Ability to demonstrate sound judgment and work with little supervision under the virtual working relationships;

  3. Ability to contribute to the healthy team spirit within the virtual teams;

  4. Experience of work in an INGO setting and past exposure with the international working culture and practices is a huge advantage;

The position requires ability and willingness to travel domestically to 10% of the time.

Regional Programme Funding Manager, VisionFund

*Position location: Washington, D.C. or Dakar Senegal where V.F.I. is registered to operate. No relocation assistance available.

PURPOSE OF POSITION:

The VisionFund International (VFI) Regional Programme Funding Manager will develop and manage funding opportunities through grants, major donors and through National office programmes that support VFI’s network of microfinance institutions (MFIs) in keeping with VFI global strategy and funding priorities. This position will manage third party regional grant and major donor acquisition and compliance. The role will focus on largely on East Africa and Latin America but may need to support other regions as required. This includes contributing to and managing grant and donor funding opportunity pipeline, providing technical support, capacity building, project monitoring, and donor impact reporting. This role will ensure successful performance in identifying funding opportunities and building relationships with funders and World Vision Support and National offices, writing proposals, acquiring funding, monitoring donor funded projects and maintaining close relationships with MFI project staff, and managing projects for VFI’s ministry.

KEY RESPONSIBILITIES:

Funding Acquisition:

  • Manage all components of RFP response process -- review RFPs, profile opportunities, and ensure alignment with MFI funding priorities; vet with senior leadership and obtain approval.

  • Research and assess funding organizations.

  • Develop opportunity pipeline aligned with VFI strategic funding priorities.

  • Set up and support proposal development teams; create project workplan and ensure proposals and supporting documents are prepared to technical specifications and submitted on time.

  • Provide technical support and capacity building to field staff, Support Office staff and other members of the Fundraising team on proposal development, monitoring, reporting, and project management.

  • Support Programme Funding Director in identifying and achieving annual funding targets.

  • Within strategy, develop and manage key regional funder relationships with new and existing funders and World Vision Offices to achieve long-lasting global fundraising support.

Project Monitoring, and Management:

  • Monitor project compliance and implementation to ensure projects are delivered to specifications.

  • Support MFIs and ensure project impact reports are of high quality and submitted on time.

  • Build capacity of MFIs for managing projects.

  • Ensure contracts are reviewed and risks managed and funds flow effectively to MFIs.

Relationship Development and Networking:

  • Network with major regional third party funders to establish collaborative relationships, learn of opportunities, and enhance VFI's ability to gain donor funding and enhance VFI's reputation in the marketplace.

  • Develop and maintain relationships with key World Vision support and national office funding staff ensuring that the microfinance project model is understood and fundraising opportunities are maximized.

  • Attend sector seminars, training, communities of practice and forums where industry staff and/or funders meet with the objective of leveraging funding and partnerships for the VFI network.

  • Maintain knowledge of microfinance industry and trends including focus of targeted donors.

Systems, Processes, and Capacity Development:

  • Ensure outcomes of projects are high-quality and high-impact through ongoing monitoring and the execution of mid-term and final evaluations, operations research, etc.

  • Review field reports and findings/recommendations to determine and replicate best practices and apply lessons learned.

  • Support Programme Funding Director in developing fundraising processes, tools, and templates.

  • Contribute to proposal content libraries.

  • Contribute to streamlining Funding processes and documenting protocols and policies.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • University degree in international development, economics, or related field.

  • 5-8 years experience in grant making field, fundraising or corporate management setting dealing with senior management.

  • This role requires 5-8 years in Grants, major donor fundraising, or corporate management setting dealing with senior management. Preferably experience in humanitarian, international development, microfinance or financial institutions. Able to work in complex corporate culture and financial systems and ensure procedures internally and with third parties are well documented, monitored and executed. Creative and helpful at problem solving for both VFI and MFI’s. Able to work well with granting agencies, Support Offices, MFIs, and other VFI groups.

  • Excellent research skills and experience in developing funding opportunities.

  • Strong proposal-writing skills, persuasive writing, and complex document creation.

  • Knowledge of French (in addition to the requirement for English) would be an advantage.

  • MS Office competency.

Preferred:

  • Excellent management, communication, and relationship-building skills; must lead through influence and establish effective working relationships within MFIs in the region, with external partners, agencies and leaders in the microenterprise development field.

  • International experience is an important asset, particularly in emerging/developing countries.

  • Demonstrated good judgment and diplomacy, particularly in different cultures.

  • Creates processes with greater efficiency in mind, eliminating bureaucracy wherever possible.

  • Able to travel to remote areas where MFI’s work.

  • Effective coach, able to train people in VisionFund policies and procedures formally and informally.

  • Must be able to simultaneously manage multiple priorities and projects; ability to navigate complex stakeholder relationships effectively.

  • Must be cross-culturally sensitive as will work with associates from every area of the world.

  • Flexibility on hours to contact people within wide time zone differences is required.

  • Experience within the World Vision Partnership.

Work Environment:

  • The position requires ability and willingness to travel domestically and internationally up to 30% of the time.

Evidence, Learning &Accountability Director - Local applicants

The purpose of the Evidence, Learning, & Accountability Director is to:

  1. Direct the Evidence, Learning & Accountability team to ensure the rigorous building of evidence and high quality monitoring and evaluation (M&E) processes in World Vision Jerusalem – West Bank – Gaza’s programming in order to ensure evidence of impact for accountability, effectiveness, efficiency and learning during the life of programs and projects. (60%)

  2. Provide leaders with reliable and accurate information to enable informed decision making. (20%)

  3. Provide technical direction and supervision to the Monitoring and Communications Officers, including building staff capacity through on the job training. (20%)

MAJOR RESPONSIBILITIES

% Time

Major Activities

60%

Evidence Building and High Quality M&E

  1. Design and implement the overall strategy and programme-level M&E framework for World Vision JWG.

  2. Direct the work of M&E to ensure the M&E framework measures Word Vision’s contribution to change using Theory of Change and Theory of Action methodologies and in alignment with all donor and World Vision International standards and business processes (e.g., Learning with Evaluation, Accountability and Planning or LEAP 3 and Child Well-Being Objectives).

  3. Employ rigorous approaches, using both quantitative and qualitative methodologies, including using quasi-experimental studies when appropriate and other approaches that lead to greater impact than merely focus group discussion or qualitative approaches.

  4. Provide technical input into design processes to ensure high quality M&E in both private and public funding.

  5. Direct all baselines and assessments, ensuring they are designed with rigour while balancing budgets. Ensure data is collected and reported with high quality and in a timely manner.

  6. Partner with Sponsorship and Operations to provide strategic direction in designs, ensuring methodologies to identify, verify and reach the most vulnerable children in programme areas according to World Vision International standards and Our Promise global strategy.

  7. Design and implement an effective monitoring system that ensures collection of data in the field and regular provision of information to leadership and Operations to ensure timely course correction.

  8. Ensure monitoring information is provided to Operations in a timely manner to be used for both community consultations and community engagement as part of World Vision JWG’s programme approach as well as for high quality and timely report writing according to donor and World Vision International timeline and standards.

  9. Lead evaluations, designing and ensuring they are conducted on time according to World Vision International and donor standards, able to report on impact, effectiveness, accountability, and contribution.

  10. Ensure appropriate, timely assistance and guidance are provided to grants on: (1) development and finalization of Evaluation Terms of Reference -ToR; (2) identification of evaluation team leader and establishment of evaluation team; and (3) development and finalization of evaluation reports.

  11. Partner with Communication Specialist to create well designed communication products that tell the story of World Vision’s impact and lessons-learned to be used for decision-making and positioning.

  12. Ensure all data is recorded in Horizon, World Vision’s database, and that information is being added in a way that Horizon is useful for leadership and decision making.

  13. Provide regular updates on strategy implementation and associated recommendations.

  14. Identify, recommend, and lead research processes that would add value to World Vision JWG’s overall understanding of the context and strategic levers for change in society as well as World Vision’s effectiveness on targeting particular vulnerabilities.

  15. As a child-focused agency, use child-led and participatory processes where appropriate.

20%

Strategic Leadership, Learning and Accountability

  1. Serve as a member of the Senior Leadership Team, providing timely information and insights that can be used for decision-making and other organisational purposes.

  2. Maintain objectivity, giving data driven evidence of effectiveness to leaders and serving as a fact checker or voice of reality.

  3. Work closely with the External Engagement & Governance Manager and the Grant Acquisition and Compliance Manager to share evidence of impact through all external engagement and positioning with donors.

  4. Analyse trends in semi-annual and annual reports and provide timely feedback to Operations on learning and discovery.

  5. Co-lead with the Operations Director regular Operations Forums where trends, lessons-learned and data can be regularly discussed and analyzed to improve overall programming. Foster a learning culture.

  6. Maintain a clear calendar to guide the organization on overall processes.

  7. Provide regular reporting on World Vision JWG’s effectiveness at reaching the most vulnerable.

  8. Manage all reporting to Global Centre inquiries on relevant, functional areas (e.g., strategy, M&E).

  9. Attend and participate in capacity building trainings locally and internationally.

  10. Attend and participate in WV’s spiritual nurture and other organizational activities and events.

  11. Be responsible for own security and actively contribute to a positive security culture.

  12. Abide by the security policies and procedures and report any incidents or breaches to line manager and / or security manager.

  13. Perform other duties as assigned by the Line Manager

20%

Team Management

  1. Supervise all Monitoring & Communication Officers, ensuring their timely performance according to all standards and their active participation in the team life of the zones.

  2. Provide technical leadership, build capacity and provide active, hands on coaching and learning with zonal-based Monitoring & Communications Officers.

  3. Ensure the team is well trained in Horizon.

  4. Direct the team to ensure it enters timely, quality entries for all programme data into Horizon in collaboration with Operations, including all required LEAP 3 documents and budgets (in collaboration with Finance)

  5. Ensure accurate, programme lifecycle data is managed in consultation with Operations.

  6. Work closely with the Communications Specialist to ensure that each Monitoring & Communications Officer balances both monitoring and communications responsibilities, ensuring one set of responsibilities is not favoured over the other.

  7. Ensure a culture of collaboration with the zonal offices.

KNOWLEDGE, SKILLS AND ABILITIES

Minimum education, training and experience requirements to qualify for the position:

  • Master degree in a development related field

  • Experience with SPSS or other quantitative analysis software equivalent

  • Past experience directing the work of M&E

  • A minimum of 7 years’ related experience, including a minimum of 3 years’ experience in a supervisory role

  • Able to manage change effectively.

  • Strong budgetary and financial management skills.

  • Proven ability to think strategically and to translate strategy into effective implementation

  • An effective communicator, speaking, listening and facilitating as appropriate.

  • Able to influence at a senior level adopting different styles where needed.

  • Culturally sensitive, able to empathize, seeking to understand.

  • In depth local knowledge and cultural understanding.

  • Fluency in oral and written English. Arabic preferred

  • Training and experience in capacity building.

  • Competence in media management and presentation skills.

  • Substantial experience in development field

  • Position is based in Jerusalem

CORE CAPABILITIES

While all 13 core capabilities are expected of the role, to help the recruiters conduct more effective screening and interviewing of prospective candidates, please select the level for which they will interview. Then, identify a maximum of 3-4 priority core capabilities that are the most critical for this position.

  1. Select one level. For older versions of Microsoft Word, double-click the checkbox, and then click “Checked” in order to select the checkbox.

    Individual Level

    Leadership Level

    Organisational Level

  2. Select 3-4 priority core capabilities that are the most critical for this position.

Achieving quality results & service.

Practising accountability & integrity.

Communicating information effectively.

Thinking clearly, deeply & broadly.

Understanding the Humanitarian Industry.

Practising innovation & change.

Demonstrating Christ-centred life & work.

Learning for growth & development.

Maintaining work/life balance & effectiveness.

Building collaborative relationships.

Practising gender & cultural diversity.

Influencing individuals & groups.

Understanding World Vision’s mission & operations.

WORKING RELATIONSHIPS

Contact

(within WV or outside WV)

Reason for Contact

Frequency of Contact

(Daily, Weekly, Monthly)

Monitoring & Communications Officer

Guidance and supervision

Daily

Operations

Collaboration in processes, partnering and information sharing

Daily

External Engagement Manager, Communications Specialist and Grant Acquisition & Compliance

Sharing evidence of impact

Weekly

Senior Leadership Team

Providing information, sharing in leadership

Daily - Weekly

GC and Regional Office partners

Information sharing and reporting

Monthly

FREEDOM TO ACT D

Decision-making responsibilities this position may have that do not require prior approval.

Design of systems, supervision of staff, use of methodologies

Decisions making referred to higher authority or that are controlled by policy.

Budget spent on assessments, baselines and evaluations

The most common way in which this position assign work and how it is reviewed.

JD, performance agreements, WVI standards, donor agreements and senior leadership team decision making

World Vision is committed to the protection of children and vulnerable adults and does not employ staff whose background is not suitable for working with children or vulnerable adults.

Emergency Logistics Advisor

PURPOSE OF POSITION:

Provide emergency logistical services that ensure a rapid and effective response delivery. Deliver high level management support to response activities, reducing risk, increasing compliance and quality of delivery.

KEY RESPONSIBILITIES:

  • Logistics and Supply Chain Strategic Planning with key stakeholders in a response context.

  • Staff and resource Logistics and Supply Chain activities to meet response requirements.

  • Establish, implement and manage ProVision Emergency Response platform in rapid response and emerging contexts.

  • Manage global pre-positioned stock through partner relationships as necessary to support rapid onset disasters and the needs of the organisation.

  • Provide technical management support to the partnership with an aim to reduce risk and increase compliance with relevant policies and procedures.

  • Manage and maintain key relationships with external CoP stakeholders.

  • Provide mentoring to suitable candidates to build individual technical capacity, with an aim of strengthening the Disaster Management system.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • Bachelor’s degree in Business or Logistics or Law or Commerce, or equivalent experience.

  • Minimum 5 years’ experience in an emergency or fragile context environment.

  • Minimum 5 years’ line management experience with procurement and logistics activities – preferably in a FMCG, military or INGO context.

  • Experience in managing multicultural teams.

  • Experience managing and interacting at all levels of the organisation from field workers to the C suite level.

  • Must demonstrate a high level of Information Technology and Systems literacy. (Procure to Pay Systems, Inventory Management Systems).

  • Must demonstrate a high level of personal resilience, capacity and interpersonal skills.

  • A high level of written and spoken English is necessary.

  • French, Arabic or Spanish language regarded highly.

  • Valid driver’s license.

  • Valid Working with Children Check (or similar).

  • HEAT Training.

Preferred:

  • Knowledge of ProVision.

Work Environment:

  • This role is part of the GRRT and the candidate will be expected to perform in hash and difficult conditions, such as a Cat III global response.

  • A high level of travel is required – 50% minimum per year.

Education in Emergency Specialist

*Preferred position location: Dubai, United Emirates. Other locations to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

PURPOSE OF POSITION:

This position will contribute to lead partnership-wide thinking around Education in Emergencies (EiE), this includes strategy development and dissemination, quality program design and development and testing of tools that can be used in the field, improving operational systems, internal capacity building (including mentoring staff trained in EiE) and research on Education in Emergencies and strengthen integration within Disaster Management around our Education and life skills (EdLS) and child focus programming. This position will enable World Vision to work towards better programming for most vulnerable children especially some of the worlds out of school children, many who are found in countries affected by conflict, natural disaster or adversity or in fragile contexts.

The position holder will be along with the CP/EiE Director WVI’s focal point for EiE at a global level and will engage in networking with other agencies (NGO and INGO), UN, Donors, institutions and foundations academic institutions, government and peak bodies in the industry. (e.g. representation of WVI at Interagency network on Education in Emergencies (INEE) working groups, Global Education Cluster Task Teams). Areas of mutual interest include policy development, operational standards, competencies, funding, resource acquisition etc.

It will also provide technical leadership to national offices and regions on education response and recovery. Particular attention will be given to the development and refinement to program models such as WV temporary Learning Spaces and other Education Core Project models to be adapted to emergency or fragile contexts. Further support should be given to promote psychosocial support and socio-emotional learning, improved teacher training, learning materials development and mainstreaming of vulnerable child populations into the emergency response.

This position requires extensive travel and will require deployment into Category 3 disasters to design, lead and manage the Education in Emergencies response, and networking at a field level. As well as attending meetings internally in WVI for Education and Disaster Management issues. The position holder will work closely with other children in emergencies staff including Child Protection in Humanitarian Action (CPHA), Children and Conflict (CaC), MHPSS, health and nutrition and protection staff.

KEY RESPONSIBILITIES:

Lead and Support Global Responses in appropriate Technical Area:

  • Managing Global Emergency Response and be available for deployment within 48 hours of call for up to 3 months (per deployment). Deployment can include the following tasks depending on ToR: needs assessment, data collection, program design and budgeting, recruitment and capacity building, fundraising/proposal writing, plan procurement, program implementation, meeting inter-agency standards especially INEE guidelines and CP Minimum Standards), documentation and reporting, monitoring & evaluation, representation in coordination meetings, ensuring policy adherence in the response and technical support for EiE advocacy.

  • Provide strategic coaching and remote support to National, Regional and Global response staff.

  • Coach/ Mentor EiE manager/ staff as requested.

  • Provide EiE technical advice, training materials, information, tools and guidelines, applied lessons learned and best practices.

Strengthen internal EiE Systems and Capacity to respond to Emergencies:

  • Contribute to EiE competency framework development.

  • Promote registration in WVIs internal roster, Global Technical Resource Network and validate/ maintain the EiE roster and coordinate the pool of experts trained in the EiE BLP.

  • Mentor/ coach selected EiE staff to develop their capacity (particularly those on GTRN EiE roster).

  • Facilitate access to internal and external EiE capacity building opportunities based on internationally recognized sector competencies and provide internal EiE capacity development through EIE BLP.

  • Identify funding for EiE capacity building.

  • Integrate EiE in existing/ planned WVI Global/ Regional Emergency capacity building initiatives.

  • Identify strategic partners develop ToR/ business case where necessary.

Strengthen EiE Operation Management, Systems and Tools within Sector and across Sectors:

  • Support Technical Approach and Technical Program development to ensure EiE is addressed properly for high risk countries and in fragile contexts.

  • Promote the global EiE theory of change, the EiE framework and its adaptation for fragile contexts, compile feedback, and revise when necessary.

  • Promote inter-agency tools / guide for EiE response, including INEE standards and guidance notes.

  • Contribute to or develop new EiE tools/ guide as appropriate.

  • Provide technical guidance for the Fragile Context approach and its scale up.

Contributing to Quality Thinking and Research in the Humanitarian Sector:

  • Support initiatives that explore, document and disseminate key findings related to program impact and best practice.

  • Contribute to sector integration guidelines from EiE.

  • Contribute to field testing, ongoing learning and documentation of existing Education project models in emergency settings to build evidence base.

Support EdLS or Disaster Management Communities of Practice in the Development and Implementation of Operational Research:

  • Guide the development of the research agenda in alignment with international trends and assure the documentation of lessons learned and research outcomes are disseminated within the partnership.

KNOWLEDGE, SKILLS & ABILITIES:

  • Master's degree or equivalent in an education or relevant social sciences field or substantial field/practical experience working in education in emergency situations.

  • 5 years’ experience working in the area of Education in emergencies or with children at risk.

  • 3 years international experience working in humanitarian settings or fragile contexts.

  • Effective in written and verbal communication in English.

  • Understanding of humanitarian system including coordination mechanisms, humanitarian competencies and standards (Sphere, Child Protection guidelines, INEE standards, HAP etc).

  • International development, Humanitarian Law or Conflict studies and advantage.

  • Proven capacity to establish education in emergencies programs in all stages of the emergency.

  • Registered to practice in country of residence (if have a practitioner degree e.g. Social work, Psychology etc) or a member of appropriate network.

Preferred Skills, Knowledge and Experience:

  • Proven ability in programme design and management.

  • Strong interpersonal and cross-cultural skill.

  • Excellent analytical, interpersonal, and negotiation skills and ability to think strategically.

  • Familiarity with child exploitation issues, emergency relief, the UN CRC and the field of child protection.

  • Research and analysis skills.

  • Proven ability in capacity building including training.

  • Management of large teams.

  • Capacity building.

  • Security training.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 50% of the time.

  • Ability to work and live in harsh situations with limited support and facilities and possible hostile environments.

SunSystems Specialist-Africa (French)

PURPOSE OF POSITION:

SunSystems is a Partnership Financial Solution for all Offices (National Office, Regional Office and Global Centre). It is fully integrated software application including financial and business management modules. Designed for international organizations and is capable to integrate with different systems (ie Horizon, Coupa).

Under the guidance of the SunSystems Team Manager and or Project and Finance Systems Manager, the Africa SunSystems Specialist, has the experience and skills to support the rollout and implementation of Sun6 in Africa. Has the skills to perform different functions such as identifying the functional requirements, application configuration, do procedures and create different financial templates. Coach finance users to migrate to new version in the cloud and continue to support after go-live. Identify solutions for issues raised by Sun6 users in the region.

This position must be able to work independently as part of a geographically dispersed team. He/she must act as a bridge between the SunSystems team in Manila and the users in the Africa region. Thus this positon must be fluent in French and functional in English. The position will perform a major role in engaging with Africa stakeholders to fully implement Sun6 in all Africa Offices.

To be successful, individuals must possess a combination of business, technical and leadership skills and competencies. This requires an understanding of client’s business needs, processes and functions. In addition, individual in this position must have excellent communication skills and the ability to influence others.

KEY RESPONSIBILITIES:

  • Manage and provide business and technical support to Africa SunSystems project implementation. Ensures to troubleshoot reported issues/errors, provide appropriate workaround. Thoroughly guide users on proper handling and implementation of provided workaround. Support may either be through telephone, chat, email and/or remote session.

  • Collaborate with SunSystems Team Manager on SunSystems global initiatives.

  • Engage with Africa stakeholders to fully implement Sun6 to all Africa offices within target period.

  • Initiate discussions, set targets and encourage prompt deployment.

  • Responsible in the development of standard financial templates and reports. It includes sorting of requirement/s, data gathering and analysis, close coordination with stakeholders and all the way through testing, implementation and deployment. This is to ensure maximum utilization of tools where business processes are expedited and provide accurate and complete data.

  • Empower Finance users in designing and preparing financial reports.

  • Train users on SunSystem functions, and their use. This will be done in individual or group settings. This will be done face to face or on-line.

  • Sets expectations to Africa Finance team on the relevance of the training and learning sessions to daily finance operations.

  • Assess needs of finance users and department, evaluate new alternatives and make recommendations to streamline processes.

KNOWLEDGE, SKILLS & ABILITIES:

  • Bachelor's/University Degree specialized in IT (i.e. Computer Engineer & Computer Science).

  • 3-5yrs. Technical and Advanced SunSystems and PMQA skills.

  • 2-3yrs. Strong technical/IT training experience.

  • Expertise in MS Office Applications specifically in Excel and Access.

  • Ability to speak French and English.

  • 1 year experience in systems roll-out and data migration.

  • Exposure to Financial Systems like SunSystems.

  • Experience in Basic SQL Script.

  • Ability to act as the Subject Matter Expert on projects and exhibit leadership skills.

  • Effective written and verbal communication in French and English.

Preferred Skills, Knowledge and Experience:

  • Can effectively work remotely and with very minimal supervision.

  • Good customer service perspective.

  • Preferably located in West Africa or other Africa regions for get advantage of the timezone, ensuring that the person is French-speaking.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 10% of the time.

  • This position is part of a global team with members in Manila, Philippines and perhaps other countries as well.

Communication Officer (Part-Time)

Position: Communication Officer for “Returnees reintegrate and reinvest within country” - REINVEST Project funded by GIZ

Town/City: National Office, Tirana

Application deadline date: 23 June 2019

Type:Fixed term, PART - TIME

PURPOSE OF POSITION

The purpose of this position is to contribute to the overall visibility component in framework of “Returnees reintegrate and reinvest within country” - REINVEST Project funded by GIZ. The Communication Officer will develop, establish and abide to required communication standards established by BMZ/ GIZ. He/she is responsible for developing and implementing a project communication plan in accordance with the project implementation plan, and will work closely with the Public Relations & Communication Department of World Vision Albania. He/ she is responsible for producing high-quality communication and visibility products, including (but not limited to) TV documentaries, newsletters, success stories, leaflets, etc. He/ she is responsible for coordinating the necessary communication activities to successfully promote the project in 13 involved municipalities. This includes providing project support in the coordination, monitoring, reporting, and documentation of project activities as well as working with key people such as the Team Leaders and Project Manager. Acts as a communication focal point between all project parties.

MAJOR RESPONSIBILITIES

Public – Community Connections:

  • Evidence-based content for documenting returnee support in 13 municipalities in Albania.

  • Ensure outcome-focused quality production of visual and written content for defined donor segments and audiences reflecting program objectives and evidence of impact.

  • Support the communication with returnees (families, youth and children) through contributing to targeted materials. Support improving the dialogue between the returnee and local authorities/ stakeholders.

  • Contribute to quality and RE-IN-VEST project aligned website / online social media platforms updates posted regularly; find innovative methods to attract more visitors to online channels.

  • Ensure information on program activities is bilingual.

  • Provide communications support during the organization of public events undertaken by RE-IN-VEST project at the local and national level. Frequent visits to project sites to meet with beneficiaries, collect and document their stories.

  • Be trained on emergency communications. Ensure effective and rapid provision of disaster response content for effective internal communications and marketing appeals that mobilize support during emergencies.

Reputation & Influence:

  • Organizational positioning in mainstream and social media to mobilize the public for social and policy change

  • Contribute to Communications strategies and plans results in increased positive engagement of World Vision’s work in local and national media outlets.

  • Local and national campaigns have an integrated website/content plan that secures positive public engagement coverage and improves visibility of key returnee issues.

  • Ensure website content and engagement plan results are linked to World Vision, endorsing World Vision, and active in child well-being issues based discussion on World Vision - managed digital platforms.

  • Ensure the external communication resources use correct World Vision identity.

  • Ensure all the relevant information/content is archived and saved in the proper platforms/archives of World Vision Albania & Kosovo.

Staff Engagement:

  • Internal communications to mobilize staff for strategy, project execution and impact.

  • Contribute to internal communications plan development.

  • Ensure community voice content is used in internal communications platforms.

  • Together with the Communications Manager contribute to the capacity building annual plan and reflect it in the performance agreement.

KNOWLEDGE, SKILLS AND ABILITIES

  • Degree in journalism or communications.

  • Solid verbal and written communication skills in English and the local language;

  • Story writing, photography and videography skills.

  • Fluency in computer programs (Word, Power Point, and other editing programs).

  • Solid knowledge in traditional media relations and use of social media channels.

  • Knowledge of development work, understanding of reasons of poverty.

  • Video editing skills.

  • Previous experience in communications with international organizations, donor reporting and donor coordination would be considered an asset.

  • At least 4 years of experience in journalism/ communications/media.

  • Solid verbal and written communication skills in English and Albanian language.

  • Should be ready for internal and external travels for the minimum 30% of working time.

  • B category driving license (Three years of active driving).

***While we appreciate all applications received, only those selected for the next phase of recruitment process will be contacted.

WVV People & Culture Officer

WORK CONTEXT / BACKGROUND:

World Vision is a Christian relief and development organization working to create lasting change in the lives of children, families and communities living in poverty. World Vision serves all people regardless of religion, race, ethnicity or gender. As a child-focused organization, WV’s work focuses on children, ensuring they are protected and their basic needs are met. WVV has a total income of around US$ 19,000,000 (FY18) with funding from 14 support countries in Europe, Asia, the Americas and Australia. Funding of WVV consists of sponsorship program funding (70%) and PNS/grants (30%). WVV employs about 440 staff, of which 99% are Vietnamese nationals.

Currently, World Vision Vietnam is implementing 37 Area Programmes (APs) which operate in 5 zones: North 1 (Hoa Binh, Dien Bien), North 2 (Yen Bai, Tuyen Quang), North 3 (Hung Yên, Thanh Hoa, Hai Phong), Central (Quang Tri, Quang Nam, Danang) and South (Quang Ngai, Binh Thuan, Ho Chi Minh, DakNong). WVV’s APs focus within one administrative district of a province which usually populated by ethnic minority people with very high rates of poverty. A uniqueness of WVV’s AP approach and structure is that team members are based at district level where the AP is located, which enables them to work closely with government partners and communities on a daily basis. Beside the APs, WVV is also implementing different Special and Grant Projects to meet the specific needs of vulnerable children in both AP and non-AP areas.

There are 7 members in P&CD team, including P&C Director and six P&C Officers. Each P&C Officer is are charge of all P&C functions in their assigned regions and provide overall expertise in specific functions for P&C department.

PURPOSE OF POSITION:

To undertake all P&C functions in the assigned zone including Employment, Recruitment, Performance Management, Training and Development, Staff Engagement and P&C information management with minimum supervision and support from P&C director;

To provide overall expertise in the functions of Compensation and Benefits, Performance Management, Employee Relations to ensure compliance with Partnership P&C standards and undertake continuous improvement in quality and effectiveness;

To support the P&C Director in various aspect of day-to-day operations of PnC department, ensuring continuous improvement in quality and effectiveness of people management strategies;

KEY RESPONSIBILITIES:

1. Recruitment

Facilitate the multi-year and annual workforce planning to understand current and future staffing needs in alignment with strategic directions and operating plans, then define appropriate recruitment, retention and downsizing strategies.

Facilitate the standard recruitment processes (including reviewing JDs/TOR; advertising vacancies on different channels including social media and professional networks; screening; shortlisting; interviewing using competency based behavioral and situational interviewing techniques, preparing written test and organizing fieldtrip with job shadowing assignments; checking references; proposing job offer and preparing employment contracts) in an effective, timely, fair and transparent manner to select qualified candidate for the job.

2. Employment and Employee Relations

Coordinate onboarding/ orientation process for new hires and ensure all the new hires have good understanding of and subscribe to WVV’s ethos, core values; understand WV’s approaches, policies, procedures, strategies and operations to perform their job.

Facilitate separation process in compliance with WV’s Policies, procedures and labor law.

Facilitate staffing changes (promotion, new appointment, relocation, additional responsibility, secondment, etc.) in consultation with relevant line manager and technical staff.

Update all staff changes in the assigned zone to relevant partners including Social Insurance Department, Personal Health and Accident Insurance Provider and Labor Management Agency in an accurate and timely manner.

Administer Personal Income Tax, insurance claims and other benefits (absences, health check-up, etc.) for staff in the assigned zone in compliance with relevant laws, regulations and HR policies

Handle staff grievances and disciplinary action processes in consultation with the P&C Director and line managers following Vietnam Labor Law, HR policy of WVV and WV principles on Employee Relations.

3. Performance Management

Provide ongoing support to line managers and individual staff to implement the Partnering for Performance (WV’s performance management approach and process) for all staff.

This includes providing ongoing coaching and support to line managers and individual staff to ensure that performance and development goals are SMART, contributing to team objectives and WVV’s Strategic Implementation Plans.

Support the development of individual development plans in collaboration with line managers and employees.

Equip line managers with relevant skills to inspire high performance, support career development and address poor performance in a timely and professional manners.

Recognize staff for their additional efforts/ contribution and outstanding performance in a timely and appropriate manner.

4. Staff Care and Employee Engagement

In collaboration with line managers, create and maintain a conducive working environment where staff enjoy wellbeing as well as are highly motivated to make valuable contribution to the organization.

Administer the engagement survey (Our Voice Survey) to get feedback from staff on the organizational and staff well-being and implement and/or coordinate follow-up actions to improve the result for the assigned zone

Support line managers in change communication, identification of Innovators and Early adaptors for change, and in motivating and implementing the change.

Coordinate spiritual nurture activities for the assigned zone as appropriate to the context of Vietnam.

5. PnC Information Management

Record all employee information and recruitment processes on Our People in a timely and accurate manner.

Generate queries, analyses and use data on Our People to inform PnC related recommendations/ decisions.

Record all employee information properly in hard and soft copies, including personal documents, contracts and appendices, policies sign-off, performance and training records, etc.

Prepare P&C monthly reports, payroll and other updates in a timely and accurate manner.

Provide statistics of the assigned zone as required

6. Leadership Development and Succession Planning

Assess and identify competency gaps against competency frameworks for key roles.

Provide coaching/ support and tools to line managers to conduct talent review, identify second liners for key roles, develop/ update their talent profiles, conduct career conversations and facilitate their career development

Support the PnC Director in developing and delivering learning and development activities that help close employees competency and skill gaps as identified in IDP and talent profiles.

Use all available resources (in house trainers, WVI regional office’s programs, WVI online learning, consultancy, etc.) using blended learning approach including Webinar, simulation, coaching, mentoring, etc. to support the development of leaders and potential successors.

Track learning application and evaluate the effectiveness and impact of learning and development activities/ activities to justify the ROI.

Knowledge, Skills, Abilities:

(The following knowledge, skills, and abilities may be acquired through a combination of formal schooling, self-education, prior experience, or on-the-job training.)

Education

- A bachelor degree in a relevant field.

- Degree in Human Resource Management

Knowledge & Skills

- Good knowledge and understanding of HR functions such as recruitment, employee employment/relations, performance management, employee engagement, learning and development, etc.

- Thorough understanding of Vietnamese labour law and practices, especially Insurance

- Good understanding about humanitarian industry, WVV’s operation and its programs.

- Ability and skills to support the development of staff and leaders to meet and exceed the competencies required to achieve organizational goals and objectives.

- Good interpersonal skills.

- Good written and spoken communications skills in English and Vietnamese.

- Well-organized work style including sound process management skills.

- Demonstrated judgment and discernment skills, maturity and the ability to maintain strict confidentiality of staff and organizational records.

- Ability to coach, mentor and manage staff’s performance

- Willing to support the philosophy, purpose and values of WV in its work with the poor in Vietnam.

Experience

- A minimum of 3 year relevant working experience.

World Vision Vietnam is a Christian non-government organization. Applicants having working experience in a similar kind of organization will be an advantage.

Our contact details are: People and Culture Department- World Vision International Vietnam- Address: 9th floor, Mercury building, 444 Hoang Hoa Tham street, Hanoi, Tel: 024. 39439920

We give equal opportunity to every candidate, regardless of religion, race and gender.

A competitive salary, benefits and career development opportunity will be offered and commensurate with the experience, qualifications and responsibilities.

World Vision is a Christian humanitarian organization which works to improve the quality of life of people, especially children, who are marginalized and living in poverty regardless of religion, race and gender.

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