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WASH Project Field Officer - Salah al-Din


WASH Project Field Officer - Salah al-Din


Provide support in the development, planning, implementation and monitoring of WASH projects in Iraq –Salahaddin and to contribute to World Vision objective of improving health and wellbeing of beneficiary community through improving access to safe water and sanitation, and impacting good behavior change in hygiene practices in Salahaddin (Tooz). And to supervise construction works and help facilitate in formation and training of water committees with a view of improving accessibility to safe and sustainable water, and enhancing hygiene and sanitation practices in the project area.


WASH field activities supervision

  • Supervision, implementing and monitoring of the field activities.

  • Ensure the supply and availability of materials in the stocks and sites. And follow up, inspect and ensure project material are delivered as per specified measurements at field level in timely way, and make follow with the supervisor those not delivered as per requisition.

  • Support the Project Engineer and Project Coordinator in the Procurement Request process.

  • Support the Project Engineer and Project Coordinator in the follow-up of HR, financial and logistics aspects of the project.

  • Ensure the collaboration with the local authorities in the intervention areas.

  • Coordinate community mobilization and sensitization of community on WASH activities under the project.

  • Liaise with beneficiary community and local authorities in the selection of project sites as per requirement of the project design.

  • Monitor the site activities on daily basis and ensure that all the activities are implemented as per the project papers and requirements.

  • Monitor progress of activities report all milestones and flag issues as soon as they arise.

  • Participate in the regular meetings to review the quality and progress of the work. Prepare the required reports to the line manager (WASH Project Coordinator) and feedback with accurate information.

  • Assist in raising PRFs and tendering process for supplies and purchases

  • Manage community outreach activities, hygiene promotion at the community, water quality monitoring, and distribution of water treatment products.

  • Prepare project reports and assist coordinator in periodic reports.

  • Facilitate the promotion of WASH program impact on water conservation activities and safe water handling

  • Ensure the close liaison and consultation with Communities leaders during implementation of the WASH services as per project document requirement.

  • Undertake capacity building of the various groups involved in projects, including Household Sanitation Committees, Water Committees, Community Hygiene Promoters, in aspects of Water Sanitation and Hygiene in an emergency humanitarian situation.

Work quality outputs and budget controls

  • Assist in establishing and oversight of implementation of systems for efficiently controlling the quality of technical works; closely tracking works progress against payment and work plans, and controlling the quality of the final construction outputs as per donor and user community expectations.

Coordination with local community groups/ Government Departments/ Other stake holders (Internal and External)

  • Coordination with Directorate of Education (DoE) and Directorate of Water (DoW) as well as the school’s headmasters and teachers to implement the awareness program (Water and Purity/Cleanliness) in the selected schools in Salahaddin Governorate- Tooz district.

  • Coordination with local community groups/government departments.

  • When required, in collaboration with WASH Project Coordinator, Represent World Vision at DoE and DoW.

Reporting and communication

  • Ensure that project documentation is prepared, including weekly and monthly project reports on implementation/ construction status.


  • Other tasks as requested by the Line Manager and/or Response Manager

Safety and Security responsibilities

  • Responsible of own security and actively contribute to a positive security culture

  • Abide by the security policies and procedures and report any incidents or breaches to line manager and / or security manager.


  1. Bachelor’s degree

  2. Experience in school and Household Mobilization and related fields are preferred.

  3. Experience of working with cross-functional teams.

  4. Experience in coalition building and ability to rally coalitions and networks to take positions on specific policy issues.

  5. Past experience in working with the education sector

  6. Fluency in Arabic and Kurdish.

  7. Working knowledge of English and ability to write reports in English.

  8. Successful track record in project coordination.

  9. Ability to manage a wide range of work assignments and changing priorities in high pressure and demanding environment

  10. Strategic, creative and innovative thinking.

  11. Demonstrated understanding of the NGO sector, public sector planning in MEER countries.

  12. Ability to work in high tension and high security risk situations and be able to adapt to rapidly changing contexts

  13. Knowledge of and adherence to the Red Cross and NGO Code of Conduct and capability of incorporating standards in design, implementation and evaluation of relevant projects

  14. Ability to maintain performance expectations in diverse cultural contexts, psychologically stressful environments, and physical hardship conditions with limited resources

  15. Ability to respect and relate appropriately to people of other faiths.

  16. Understands work from a process point of view and uses measurement and accountability systems effectively.

  17. Excellent time-management and prioritization

  18. 1-3 years of experience focused in the management of humanitarian programs involving rural communities to promote humanitarian response.

  19. Experience in project management and programming knowledge in WASH in addition to Livelihoods.

Work Environment

Complete Travel and/or Work Environment statements if applicable.

Up to 60 Per Cent domestic travel.

Sponsorship and Program Facilitator (SPF)

Purpose of the position:

Effectively and efficiently facilitate Implementation of program development and sponsorship at the project level to ensure that communities are empowered for sustainable development and they contribute to child well being outcome as per World Vision standards

Communicate World Vision's Christian ethos and demonstrate a quality of spiritual life that is an example to others.

Major Responsibilities: (please define in output format – 1--6 things of what you expect to see as a result of this position)

Key Outputs/Responsibilities

(Accountabilities and results)

Weight (%)

Implementation and reporting of planned activities

  • Participate in planning and budgeting, preparation of work plans, implementation of planned activities and monitoring/ reporting of progress.

  • Facilitate and monitor the implementation of planned activities and community level engagements.

  • Mobilize and facilitate the engagements of stakeholders during planning and development meetings, workshops and Seminars.

  • Identify local level partners, support and facilitate the partnership in the implementation of planned activities.

  • Facilitate stakeholders and partners in supervision and monitoring of programmatic activities.

  • Support the collection and documentation of impact and success stories on monthly, quarterly, semiannual and annually.


Community engagement and advocacy

  • Sensitize community empowerment through TEAM approach by organizing commercial producer groups (CPG) and formation of commercial villages.

  • Mobilize and facilitate integration of Vision Fund Tanzania(VFT) and Resilience Project Models such as Market Led Agriculture, Local Value Chain Development (LVCD), Standardized Saving Groups (eg Village loan saving Association (VSLA) and other Economic development initiatives

  • Innovatively support communities including RC households to participate and benefit from the programme development and make intentional inclusion of RC families in CPG, VSLA, Village Community Bank (VICOBA) and other program economic activities

  • Sensitize community on sponsorship (RC parents/ guardians, community leaders and other community members) and facilitate participation in the sponsorship management project activities

  • Mobilize and facilitate active participation of children and their communities to participate in planning, monitoring and implementation and evaluation of community development initiatives.

  • Build the capacity of children, families and community to collectively engage local leaders on identified issues.

  • Follow-up on commitments by leaders on improvement of the wellbeing of children.

  • Mobilize communities to participate in annual children care and protection days – such as the Day of African child.


Management of sponsorship performance

  • Monitoring of RC in line with partnership standards.

  • RC records and files well managed and stored securely.

  • Support RCs to correspond with sponsors in a timely manner.

  • Facilitate processing of all special mails; Christmas cards, Spontaneous letters, APR, introductory letters within partnership standard.

  • Support children to respond to sponsor correspondences- Sponsor letters and introductory letters.

  • Support management of Support Office Queries, Gift Notifications, mails, and file copies of correspondences in children’s files.

  • Conduct and produce quality periodic mailings Annual Progress Report – (APR) and Christmas Cards.

  • Take quality pictures according to the required standards.

  • Mobilize and support RC families to adequately prepare for and manage sponsor visits.


Monitoring of Registered Children

  • Support development of integrated monitoring plan in assigned area with ADP stakeholder

  • Analyze STEP management report and follow up critical RCs findings by using case management tool

  • Analyze Child well being (CWB) RC visits and Service Operation Indicator (SOI) reports from STEP and share them with ADP stakeholders

  • Compile monitoring reports for management action.

  • Hold monthly / quarterly meetings with Child Monitors and guardians/parents and child protection committees to address findings from monitoring.

  • Identify, train volunteers/monitor, partners and train on sponsorship philosophy and partnership standard.

  • Provide quality and accurate information on presence, support and benefit to enable entry in STEP database.


Child Protection and Wellbeing

  • Monitor the wellbeing and child abuse cases and report any accordance in line with child protection policy and guidelines.

  • Work with local leaders to protection children from child violations and abuses on child protection.

  • Sensitization of children including all RC on child protection.

  • Sensitize children, guardians/parents and other stakeholders about children’s rights and responsibilities with a view to identify child violations.

  • Facilitate spiritual nurture of children.



  • Facilitate networking relationships and participation with wide stakeholders such as government, church, faith based organization leaders and other key partners at local level such as NGOs, CBOs, IGA groups

  • Facilitate WVT/VFT integration for profitable agriculture, livestock production and enterprise development (high value agriculture crops and livestock breeds).

  • Foster partnership with local institution in RC monitoring


PROFILE: Core Capabilities: (proficiency levels; 1=developing 2 =proficient 3=advanced)

Core Capability

Proficiency level

(1, 2, 3)

Examples of advanced proficiencies

(A full list of indicators available in Core Capabilities into Job Descriptions – Facilitator’s Guide)



Achieving Capabilities

Achieving quality results and service




  • Clarifies goal and purpose of work tasks

  • Completes tasks in a timely, cost effective manner

  • Responds promptly in a professional manner

  • Solves routine workplace problems quickly and efficiently

  • Achieves predefined results and outcomes using ethical, efficient methods

  • Clarifies the standards that need to be followed

  • Demonstrates personal integrity and trustworthiness

  • Pursues thoroughness and appropriate detail

  • Communicates with integrity to different stakeholders

  • Takes initiative to focus on quality outcomes and services to beneficiaries and customers

  • Effectively communicate with others to create shared meaning and understanding

Practicing accountability and integrity



Communicating information effectively



Thinking Capabilities

Thinking clearly, deeply and broadly




  • Identifies gaps, trends, priorities and key issues Understanding various sectors of the humanitarian industry, key stakeholders and operational context

  • Identifies some historical changes in Humanitarian industry and stays aware of changing trends

  • Lists key information sources that keep knowledge current

  • Understands WV core documents (vision, mission, core values, covenant of partnership and ministry policies)

  • Represents World Vision as a child focussed organisation

  • Supports new approaches to work

  • Finds fulfilment in work through creativity

Understanding the Humanitarian industry



Understanding WV’s mission & operations



Practicing innovation & change



Self-managing Capabilities

Demonstrating Christ-centered life and work




  • Models a life style of Christ centred witness and service

  • Respects WV’s core values in work and life

  • Understands why work with the poor and disadvantaged children is important for followers of Christ

  • Understands the basic beliefs of the Christian faith

  • Respects and relates appropriately to people of other faiths

  • Accepts and supports corporate spirituality

  • Sets development goals and pursues learning both formally and informally

  • Commits personal time to growth and development

  • Receives feedback on performance and acts on it to improve performance

  • Routinely look for opportunities to learn, improve, change and grow

  • Maintains balance in work, life and relationships (especially family and friendship relationships and support networks)

  • Prioritises many demands without losing focus

  • Has realistic self awareness of abilities and development needs

  • Manages personal emotions and their effects

Learning for growth and development



Maintaining work/life balance



Relational Capabilities

Building collaborative relationships




  • Treats others with honour and respect

  • Builds and maintains strong relationships

  • Cooperates well with other team members

  • Develops personal networks of effective relationships within World Vision

  • Respects and is sensitive to different groups

  • Adapts personal style to new environments and cultures

  • Appreciates and embraces differences

  • Understands own preferences, culture and perspective

  • Expresses own beliefs in culturally appropriate manner

  • Interprets and presents information with influence and impact

  • Uses different styles to impact different individuals or groups

Other Competencies/Attributes:

  • Must be a committed Christian, able to stand above denominational diversities.

  • Perform other duties as required.

Qualifications: Education/Knowledge/Technical Skills and Experience

The following may be acquired through a combination of formal or self-education, prior experience or on-the-job training:

  • Minimum Qualification required: Diploma in Social Science from accredited College/University in Agric. Economics., Sociology, Community Development, Psychology & related field.

  • Preferred: Degree /Advanced Diploma in Agric. Economics, Sociology, Community Development, Psychology & related field.

  • Experience: 1 - 2 years in programming

Knowledge, Skills and Abilities

  • High integrity.

  • Partnering and engaging with stakeholders

  • Ability to work with minimal supervision.

  • Report writing skills

  • Networking and influencing skills.

  • Highly reliable and dependable.

  • Passion for children.

  • Skills in Programming.

  • Ability to maintain effective working relationships with all levels of staff and donors

  • Computer skills

  • Community Facilitation skills

Working Environment / Conditions:

  • Work environment: Few office work with frequent visits to the field

  • Travel: 02% Domestic travel is required and On call: 05%

WVV Senior People & Culture Officer


World Vision is a Christian relief and development organisation working to create lasting change in the lives of children, families and communities living in poverty. World Vision serves all people regardless of religion, race, ethnicity or gender. As a child-focused organization, WV’s work focuses on children, ensuring they are protected and their basic needs are met. WVV has a total income of around US$ 18,500,000 (FY19) with funding from 13 support countries in Europe, Asia, the Americas and Australia. Funding of WVV consists of sponsorship program funding (70%) and PNS/grants (30%). WVV employs about 430 staff, of which 99% are Vietnamese nationals.

The strategic focuses of WVV include: children protection from all forms of abuse, exploitation, violence and injury; reduction of malnutrition rate of children under 5 through integrated approach; sustainable livelihood for poor households to support sustainable well-being of children.

Currently, World Vision Vietnam is implementing 37 Area Programmes (APs) which operate in 5 zones: North 1 (Hoa Binh - Dien Bien), North 2 (Yen Bai – Tuyen Quang), North 3 (Thanh Hoa - Hung Yen - Hai Phong), Central (Quang Tri - Quang Nam – Danang) and South (Quang Ngai - Binh Thuan – DakNong - Ho Chi Minh). WVV’s APs work with government partners and communities on a daily basis. Beside the APs, WVV is also implementing Grant Projects to meet the specific needs of vulnerable children in both AP and non-AP areas.


  • To undertake all P&C functions including Recruitment, Employment/ Employee Relations, Performance Management, Learning and Development, Staff Care and Employee Engagement and P&C Information Management with minimum supervision and support from P&C Director

  • To support PnC Director in improving the organizational well-being as well as staff well being; identifying and implementing innovative ways to attract competent and committed candidates, develop bench strength at the both National Office and AP level.

  • To support PnC Director in building capacity and competencies of PnC Officers.


I. Recruitment

  • Facilitate the multi-year and annual workforce planning in alignment with strategic directions and business plans, and implement the multi-year plans.

  • Facilitate the recruitment processes (including reviewing JDs/TOR; advertising vacancies on different channels including social media and professional networks; screening; shortlisting; interviewing using competency based behavioral and situational interviewing techniques, preparing written test and organizing fieldtrip with job shadowing assignments; checking references; proposing job offer and preparing employment contracts) in an effective, timely, fair and transparent manner to select qualified candidate for the job.

II. Employment and Employee Relations

  • Coordinate onboarding/orientation process for new hires and ensure all the new hires have good understanding of and subscribe to WVV’s ethos, core values; understand WV’s approaches, policies, procedures, strategies and operations to perform their job.

  • Facilitate separation process in compliance with WV’s Policies, procedures and labor law.

  • Facilitate staffing changes (promotion, new appointment, relocation, additional responsibility, secondment, etc.) in consultation with relevant line manager and technical staff.

  • Update all staff changes in the assigned zone/s to relevant partners including Social Insurance Department, Personal Health and Accident Insurance Provider and Labor Management Agency in an accurate and timely manner.

  • Administer Personal Income Tax, insurance claims and other benefits (absences, health check-up, etc.) for staff in the assigned zone/s in compliance with relevant laws, regulations and HR policies

  • Handle staff grievances and disciplinary action processes in consultation with the P&C Director and line managers following Vietnam Labor Law, HR policy of WVV and WV principles on Employee Relations. This includes support in handling grievance and disciplinary action processes of other zones.

  • Regularly track the legal changes including Labor Law and related laws (Insurance, PIT etc.) to propose appropriate revision for the HR policy for National Staff/ Micro Finance Branches and expatriate staff.

III. Partnering for Performance (Performance Management)

  • Provide ongoing support and coaching to line managers and individual staff in the implementation of the Partnering for Performance (WV’s performance management approach and process). This is to ensure that the staff’s performance and development goals are SMART, contributing to team objectives and WVV’s Strategic Implementation Plans.

  • Equip line managers with relevant skills to inspire high performance, support career development and address poor performance in a timely and professional manner.

  • Facilitate recognition of staff for their additional efforts/contribution and outstanding performance in a timely and appropriate manner.

IV. Staff Care and Employee Engagement

  • In collaboration with line managers, create and maintain a conducive working environment where staff enjoy wellbeing as well as are highly motivated to make valuable contribution to the organization.

  • Administer the staff engagement survey (Our Voice Survey) to get feedback from staff on the organizational and staff wellbeing.

  • Support the PnC Director in developing WVV’s Our Voice follow up action plan in consultation with Senior Leadership Team and implement and/or coordinate follow-up actions to improve the results.

  • Support in strengthening WV’s Christian identity and values and improving employee engagement.

  • Coordinate spiritual nurture activities for Hanoi office as appropriate to the context of Vietnam.

  • Support line managers in change communication, identification of Innovators and Early adaptors for change, and in motivating and implementing the change.

IV. PnC Information Management

  • Ensure all employee information and recruitment processes are recorded on Our People in a timely and accurate manner.

  • Generate queries, analyses and use data on Our People to inform PnC related recommendations/ decisions.

  • Ensure all employee information properly in hard and soft copies, including personal documents, contracts and appendices, policies sign-off, performance and training records, etc are filed properly.

  • Prepare P&C reports, payroll and other updates in a timely and accurate manner.

IV. Learning & Development/Succession Planning

  • Assess and identify competency gaps against competency framework for key roles.

  • Provide coaching/ support and tools to line managers to conduct talent review, identify second liners for key roles, develop/ update their talent profiles, conduct career conversations and facilitate their career development

  • Support the PnC Director in developing and delivering learning and development activities that help close employees competency and skill gaps as identified in IDP and talent profiles.

  • Use all available resources (in house trainers, WVI regional office’s programs, WVI online learning, consultancy, etc.) using blended learning approach including Webinar, simulation, coaching, mentoring, etc. to support the development of leaders and potential successors.

  • Track learning application and evaluate the effectiveness and impact of learning and development activities/ activities to justify the ROI.

Knowledge, Skills, Abilities:

(The following knowledge, skills, and abilities may be acquired through a combination of formal schooling, self-education, prior experience, or on-the-job training.)


  • A bachelor degree in a relevant field.

Knowledge & Skills

  • Good knowledge and understanding of HR functions such as recruitment, employment, employee relations, performance management, employee engagement, learning and development, succession planning, talent management and development.

  • Thorough understanding of Vietnamese labour law and practices

  • Good understanding about humanitarian industry, WVV’s operation and its programs.

  • Ability and skills to support the development of staff and leaders to meet and exceed the competencies required to achieve organizational goals and objectives.

  • Good interpersonal skills.

  • Good written and spoken communications skills in English and Vietnamese.

  • Well-organized work style including sound process management skills.

  • Demonstrated judgment and discernment skills, maturity and the ability to maintain strict confidentiality of staff and organizational records.

  • Ability to coach, mentor and manage staff’s performance

  • Willing to support the philosophy, purpose and values of WV in its work with the poor in Vietnam.


  • A minimum of 5-year relevant working experience.

World Vision Vietnam is a Christian non-government organization. Applicants having working experience in a similar kind of organization will be an advantage.

Our contact details are: People and Culture Department -World Vision International – Vietnam Address: 9th floor, the Mercury building, 444 Hoang Hoa Tham, Hanoi, Tel: 024. 39439920 (ext.118)

We give equal opportunity to every candidate, regardless of religion, race and gender.

A competitive salary, benefits and career development opportunity will be offered and commensurate with the experience, qualifications and respons