Construire des solutions innovantes

Nos équipes de technologie et d’innovation cherchent à enrichir et à transformer la vie des enfants les plus vulnérables du monde en soutenant le partenariat World Vision avec des solutions intégrées d’information, de communication et de technologie dans le monde entier. Votre vision, notre vision?

Coordinador de Tecnologías de Información

Coordinador de Tecnologías de Información

Ubicación: Managua

PROPÓSITO DEL PUESTO

El Coordinador de Tecnologías de la Información coordina y asegura la entrega de servicios de TI para la Oficina Nacional, Programas y Proyectos en cumplimiento con las directrices globales y regionales establecidas para el área de Tecnología de Información, con el fin de asegurar una óptima operación de los sistemas, soluciones, herramientas e infraestructura tecnológica requeridos en WV Nicaragua.

PRINCIPALES RESPONSABILIDADES

Asegurar que WVN cuenta con los servicios del área de tecnologías de información que garantizan la conectividad y funcionamiento óptimo de los sistemas organizacionales para el desarrollo de sus operaciones a nivel de país, cumpliendo con las políticas globales y regionales respectivas: Alcanzar el cumplimiento de la estrategia organizacional de tecnologías de información

Implementar planes, procesos e iniciativas de TI establecidos por el Centro Global y la Oficina Regional y asegurar el seguimiento a las recomendaciones de auditoria: Eficientizar y facilitar la implementación de la estrategia de país.

Velar por el cumplimiento de políticas y procedimientos de TI y la Seguridad en nuestros Sistemas de Información: Optimización de los procesos, disponibilidad inmediata de la información, aseguramiento de la continuidad del negocio y confidencialidad de la información.

Proveer soporte y el liderazgo respectivo desde el área de TI para las nuevas iniciativas o proyectos de mejora continua, digitalización y/o inteligencia de negocios: Soporte oportuno e involucramiento para el logro exitoso de nuevas iniciativas en las cuales se requiere el apoyo de TI.

Gestión eficiente y oportuna del staff que garantice el logro de objetivos del área, así como el clima laboral adecuado, de acuerdo a nuestras políticas organizacionales: Personal altamente motivado dentro de un clima laboral propicio para la creatividad, innovación y aseguramiento de los objetivos del área

Participar en actividades de enriquecimiento espiritual

Participar en acciones de emergencia que la Organización le designe

Leer, entender y aplicar las políticas institucionales con énfasis en las políticas TI

CONOCIMIENTOS, DESTREZAS Y HABILIDADES

Educación

Ingeniero en Computación o Sistemas de Información

Planeación Estratégica

Gerenciamiento del Cambio

Gerenciamiento de proyectos

Inglés hablado y escrito a nivel intermedio

Base de datos, redes y servidores

Análisis y desarrollo de software

Conocimientos y habilidades

Dominio de Redes (LAN, WAN y conmutada), Cable Estructurado, Protocolo TCP/IP, Enrutadores y Conmutadores (CISCO y Linksys), Sistemas Operativos Windows (2003 y 2000 Server, NT.4, Client 2000, XP), Lenguaje de programación Visual Basic, Motores de bases de datos SQL Server, Programas de Ofimáticas (Word, Excel, Power Point, Publisher, Project, Visio), Antivirus McAfee, Internet, Soporte Técnico.

Experiencia

Implementación de procesos ITIL y Cobit

Administración de SLA

Experiencia en Formulación, Administración y Evaluación de Proyectos de Desarrollo.

5 años de experiencia en puesto similares a nivel de Coordinación, Supervisión o Consultoría

Licencia o certificación requerida

Licencia de conducir vehículos livianos

Lead Business Intelligence Developer / DBA

PURPOSE OF POSITION:

This position has 2 primary responsibilities. One is that of a database administrator and the other as a database developer.

As developer, this position will help identify and translate all business requirements and specifications pre-defined by the project lead into strategic technical solutions. This will require in-depth technical experience in but not limited to SQL (2008 R2, 2012) as back-end, SSIS, SSRS, SSAS Azure and other BI tools (Excel, PowerPivot, PowerBI, Tabular) as front-end medium of reporting and analysis.

As a database administrator,this position will be responsible for database maintenance, MDM, datawarehouse design, end-user database support, database continuous improvements, database upgrades, and streamlining the SQL administration processes in collaboration with appropriate database administrators in Global Centre.

To accomplish the main responsibilities, this position will partner with project leaders, analysts and other key stakeholders to understand key business processes, data sources, reporting needs, and delivery solution options.

This position will perform quality assurance on the work of the junior developers and/or admin associates within the team, and will serve as advisor/consultant to the stakeholder groups on SQL development related work.

KEY RESPONSIBILITIES:

45% (Developer):

Managing data from multiple sources in an efficient data warehouse architecture and develop enterprise-level solutions for very large multidimensional databases.

This includes, but is not limited to the following:

  • Designing and planning business intelligence (BI) solutions.

  • Debugging, monitoring and troubleshooting BI solutions.

  • Creating and deploying reports.

  • Writing relational and multidimensional database queries.

  • Move data in and out of database and perform some transformation of data as required.

  • Oversee work done by junior developers for quality checking and quality assurance.

  • Provide support to stakeholders for advanced SQL development requirements.

  • Documentation.

35% (DBA)

Defines and enforces procedures and standards that meet the required quality, security measures and server capacity to be observe by the developers and end-users during the work with the DBMS.

This includes, but is not limited to the following:

  • Figure out the best way to integrate applications within the organization. This may include creating custom applications, Transact-SQL scripts or SSIS packages.

  • Coordinate with WVI database administrators and participate in the implementation and testing during back-up and recovery process to ensure that data can be restored quickly.

  • Create database designs by performing needs/requirement analysis, creating a logical mode, and implement the physical mode.

  • Perform Impact analysis before changes are made, implement changes, test changes and document changes.

  • Manage Test Environments (Manila & KL Test servers).

  • Provide support to the work done by the Datawarehouse Admin Associate in daily checking and monitoring Server capacity and performance through capacity planning, archiving data as needed.

  • Develop and Implement sound database best practices to better organize and manage database operations.

  • Documentation.

15% Performs all sorts of testing, all the time.

This includes, but is not limited to the following:

  • Perform series of tests, queries to validate views/tables against sources.

  • End-to-end test of new applications.

  • Quality checking for the business rules applied to each cubes, tabular models and queries.

  • Do a series of testing on the data to see if it produces the right data anaysis/reports using different BI Toolds.

Technical support as requested by the Datawarehouse System lead.

This includes but not limited to the following:

  • Project involvement.

  • Adhoc training requests from other groups on SQL.

KNOWLEDGE, SKILLS & ABILITIES:

  • Bachelor’s degree in one of the following subject areas: Computer Science, Computer Engineering, Information Technology or related field preferred.

  • Advanced skills in database administration including database maintenance, upgrades and administration.

  • Advanced skills in database development.

  • At least 7 years solid experience using SQL Server 2008 R2, SQL Server 2012, Visual Studio 2012 or lower, BIDS, T-SQL Querying.

  • Knowledgeable in Microsoft Azure, MDX, DAX, Tabular, Power BI, and Excel BI Tools.

  • Strong background in systems development life-cycle.

  • With at least 6 years experience in Business Intelligence tools.

  • Strong database administration experience.

  • Has experience working in a multi-cultural and global working environment.

  • Has experience working with and collaborating with various levels and departments in the organization.

Preferred:

  • System Development Life Cycle.

  • Project management experience.

  • Data Analysis and data management experience.

Programme Training Lead

*Please submit your CV in English.

PURPOSE OF POSITION:

The Programme Training Lead is responsible for planning, organising and implementing training for the United 4 platform. The role holders determine learning needs and deliver solutions that drive performance and continually improve digital marketing capabilities using the platform.

The objective of the training program is to:

  • enhance digital marketing capabilities across offices using United 4 within the World Vision Partnership.

  • ensure users adopt the latest training material on how to use the various modules and integrated tools of the platform.

  • enable offices to maximise the usability of the platform and successful deployment of features on their websites and emails.

KEY RESPONSIBILITIES:

Training Strategy:

  • Develop and enhance training strategy for the United Programme to increase digital marketing expertise among users of the platform, improve effectiveness of training materials and classroom sessions and grow engagement with offices and stakeholders.

E-Learning Training Materials and Classroom Sessions:

  • Responsible for developing and updating e-learning training material on the various modules of the United 4 platform, including the Content Management System, United 4 Admin, Integrated tools for emails and Performance Dashboards.

  • Develop and conduct classroom training sessions for beginners, advanced users and senior stakeholders on how to use the CMS and Performance Dashboards.

  • Development of United 4 Training Calendar and Certification, which enables users to enrol for online and classroom training and receive certifications.

  • Update Help Articles to incorporate best practice in self-help, use of video, internal links and surveys.

  • Measure effectiveness of training program through analytics and surveys to continuously learn and improve.

Build Best Practice:

  • Engage with Stakeholders across the Partnership as well as across digital marketing to explore and incorporate best practice in training.

KNOWLEDGE, SKILLS & ABILITIES:

  • Bachelor’s degree in Instructional Design, Organisational Behaviour, Educational fields, or equivalent work experience.

  • Typically requires 4–5 years of eLearning design and development experience and strong knowledge in multiple types of eLearning software.

  • Understands the principles of communications planning, audience and message identification. Able to work with technical specialists, cut through their jargon and simplify.

  • Excellent writing and verbal communication skills. Good interpersonal skills; able to work with people at all levels and across cultures.

  • May require knowledge of and experience with a range of knowledge management tools and techniques.

  • Strong knowledge in digital media, computer graphics and animation.

  • Demonstrated knowledge and use of a Learning Management System and/or other training tracking systems.

  • Fluency in English.

Global Continous Improvement Specialist

*Preferred position location: Accra, Ghana. Other possible locations Costa Rica or Philippines to be determined by home country of successful candidate.

*Please submit your CV in English.

PURPOSE OF POSITION:

Our Promise calls us to action for Continuous Improvement:

“Stewardship that results in a bias for action, Continuous Improvement and Innovation towards future challenges, clear value for money and every higher standards of efficiency.

We continually ask ourselves how we could make each task simpler, faster, better and cost effective”.

To achieve this, we must equip staff across the Partnership with the tools and understanding to systematically improve how they and their teams organize and implement their work. As Global Continuous Improvement Specialist, you will serve the entire organization, both teams and individual contributors, in fulfilling Our Promise by becoming a more agile and simpler organization. You will help teams and individual contributors to achieve higher levels of performance by increasing the value that they provide through helping them develop better products, processes and services. You will be a catalyst in releasing the latent potential to fulfill Our Promise.

KEY RESPONSIBILITIES:

Engage with Field Offices, Support Offices and Global Centre, working with leaders, teams and individual contributors to provide mentoring, guidance, coaching, consulting and training in the area of Continuous Improvement.

  • A lot of this engagement will take place within the scope of the specific Continuous Improvement programs we offer, or specific Kaizen Event session.

Manage, improve and expand the day-to-day services linked to the certification programs that we have in place. This includes White Belt, Yellow Belt, Green Belt and Black Belt programs. Manage and improve the end-to-end processes linked to these programs (admission to certification).

  • Finding better and more creative ways to sustain and expand our services. A good example could be exploring opportunities to bring volunteers to help us mentor some of the Yellow Belt candidates.

Create and develop the right reporting systems to measure and track the progress and effectiveness of the Continuous Improvement efforts and the progress made in the development of the capacities associated with Continuous Improvement across the Partnership.

  • Ensure that the information we report is accurate and continue to track and report this information on ongoing basis.

Manage, sustain, improve and expand the Continuous Improvement knowledge infrastructure available through multiple channels such as team sites, eCampus training content, wvcentral, etc., to ensure that the use of the tools, content, training courses, etc. is maximized by various users across the partnership.

  • Posting on some of those platforms, valuable information and increase the engagement of the members of those sites.

Project manage programs designed to foster a culture of Continuous Improvement to increase awareness and to help individuals and leaders develop and strengthened the organization core competencies for staff and leaders, e.g., agile organization and improve and innovate.

  • To facilitate Virtual Kaizen session with cross functional teams to help them better understand and apply the C.I. tools and resources available.

KNOWLEDGE, SKILLS & ABILITIES:

  • Experience with the application of Continuous Improvement tool in the context of a Christian Non-Profit organization.

  • Deep appreciation for strategic operations in complexity and proven track record in developing approaches that simplify and streamline business processes.

  • Identifies and analyses situations and/or issues, considers options, develops and decides on solutions, recommends and/or implements and monitors appropriate solutions.

  • Experience designing, and implementing effective learning resources (training, learning tools, learning programs, etc.)

  • Knowledgeable and comfortable with the use of technology. Reporting platforms, web applications, power bi, share point, media, learning platforms, virtual tools, zoom, teams, etc.

  • Written Communication: Expresses ideas, thoughts, and concepts clearly and effectively in writing, using correct and appropriate grammar, organization and structure.

  • English Language Proficiency: The ability to speak, understand and write fluently in English.

  • Bachelor’s degree in business administration, public administration, international development, engineering or related field. Proven record of the application of Continuous Improvement, principles, tools and methods (Lean Six Sigma), demonstrated by the implementation of Lean Six Sigma projects (DMAIC).

  • Minimum certified Green Belt (ideally, certified Black Belt, or able to attain certification within a few months.)

Preferred:

  • Experience mentoring, teaching, facilitating and mentoring others in the use and application of Continuous Improvement (Lean Six Sigma). Face to face and virtual settings.

  • Preferred master degree in Education, MBA, Technology or other related fields.

  • Agile methodologies.

  • Knowledge Management/Change Management.

Work Environment/Travel:

  • The position requires ability and willingness to travel up to 20%.

Senior Systems Administrator

*Preferred position location: Nicaragua. Other locations to be determined by home country of successful candidate within the PST (Pacific Standard Time) zone where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

Sr. Systems Administrators are responsible for maintaining, monitoring, and supporting systems in a global environment (both on-premise and on-cloud environments). They work on multiple projects as a team lead and provide technical leadership to Systems Administrators. They perform troubleshooting for complex hardware, operating system software and basic network problems.

Systems Administrators and Engineers are responsible for the development and operations of secure and highly available global computing platforms. They design, install, maintain and upgrade the enterprise’s systems operating environment.

They are also responsible for the ongoing reliability, performance and support of the infrastructure. This includes monitoring systems, responding to problems and planning for growth.

Individuals design and build the systems operating environment and infrastructure to meet business requirements. This includes servers, storage, and backup media. They monitor and optimize the performance of operating systems and applications such as Web, Windows, Linux, VMware, Active Directory, DNS and DHCP. They maintain a secure systems environment by installing/maintaining security applications, managing access control mechanisms, and assigning user ids and passwords to authorize systems access. They also monitor automated system backup activities and execute contingency plans in case of system outages. Other responsibilities include providing operations support 24 hours per day, 7 days

per week. They analyze console messages, diagnose system failures and take corrective action in order to ensure continuity of operations. This job family provides system backup processing, manages off-site storage and leads disaster recovery tests.

System Administrators and Engineers need good communication skills and must be able to work collaboratively with system users and other technical colleagues. Individuals work across all functional areas of the enterprise and use a strong customer service orientation to ensure that all requests and problems are resolved in a professional manner. They share their expertise and provide individual training and support to users. Systems Administrators and Engineers work with other technical staff and vendors to provide IT services to all customers.

KEY RESPONSIBILITIES:

Project Planning:

  • Leads or consults short- and long-term project planning efforts with team members, clients and other IT groups.

  • Develops cost/time estimates.

  • Documents discussion and agreements.

Technical Requirements:

  • Works with systems engineer and IT Operations Manager to understand technical requirements for both on-cloud and on-premise environments.

Design/Develop:

  • Integrates solutions with other applications and platforms outside the framework.

Maintenance:

  • Performs routine maintenance tasks for infrastructure systems such as backups, patch management and hot fixes.

  • Develops strategies to manage the frequency of appropriate support package/patch application.

  • Monitors health of systems and provides appropriate recommendations, when required.

Administration:

  • Coordinates and validates activities.

  • Manages user’s level of access to, systems, servers (on-premise & on-cloud) and files.

  • Administers the setup of new profiles, creates and updates access permissions and maintains user accounts.

  • Installs, configures and maintains system hardware and software components.

  • Maintains tracking and configuration documentation and plans.

  • Supervising the installation of system upgrades and service packs.

  • Determines if inactive accounts should be deleted.

Performance Monitoring:

  • Supervises the monitoring procedures and evaluates problems identified by team members.

  • Ensures that capacity workload modeling and availability analysis is performed.

  • Monitors system-operating capacity in terms of disk space, tape storage, memory and CPU utilization.

  • Reviews performance and control reports.

  • Recommends settings changes to the operating system to improve performance and reliability.

  • Develops, maintains, recommends, documents and supports tools and backend utilities to provide capacity planning management.

Testing:

  • Leads or provides technical direction for the planning, designing, and execution of testing efforts.

  • Ensures that tests evaluate all possible impacts on the current infrastructure or application.

Continuous Improvements:

  • Recommends performance metrics.

  • Analyzes and reports on operational metrics to understand performance and to ensure success in process improvements.

System Job Schedule:

  • Translates business and technical requirements to develop automation specifications that span more than one business area.

  • Updates job schedule based on current priorities and special handling requests.

  • Ensures reliability and availability of platforms.

  • Schedules maintenance and repairs.

Computer Operations:

  • Coordinates production job processing.

  • Ensures that maintenance procedures are executed.

  • Updates job schedule based on current priorities and special handling requests.

  • Operates computer hardware systems and related peripheral equipment.

  • Monitors systems on a 24x7 schedule.

  • Performs maintenance procedures.

  • Validates input and output data for completeness and accuracy.

  • Analyzes job processes and recommends improvements.

  • Reviews historical data for trend analysis.

Production Support:

  • Coordinates problem resolution among team members.

  • Documents, monitors, reports, and manages the resolution of systemic issues.

  • Works with Systems Engineers and Architects when issues appear systemic or cannot be resolved.

  • Recommends procedures and controls for problem resolution or creates temporary solutions until permanent solutions can be implemented.

  • Documents problem status and resolution.

  • Develops checklists and scripts for resolving routine problems.

Security:

  • Works with IT Security, where needed, in investigations and/or audits of systems.

  • Analyzes audit trails to detect systematic security violations.

  • Reports security issues when appropriate.

  • Ensures security requirements are adhered to.

Business Continuity:

  • Administers archival activities such as installing, upgrading, configuring, and scheduling and monitoring, jobs.

  • Performs data image archiving.

  • Performs off-site storage procedures.

  • Verifies that system backups run successfully.

Policies, Procedures and Standards:

  • Ensures compliance with policies, procedures and standards.

Service Level Agreements (SLAs):

  • Monitors production, outputs, and services to ensure that SLA’s, and other quality metrics, are being met.

Documentation/User Guides:

  • Writes, reviews and/or maintains technical documentation for product environments.

  • Ensures documentation is developed and maintained.

Communications/Consulting:

  • Supports and participates in the formal reporting of project status.

Coaching/Mentoring:

  • Provides coaching and guidance to team members.

Research/Evaluation:

  • Evaluates future technologies and makes recommendations.

KNOWLEDGE, SKILLS & ABILITIES:

  • Bachelor’s degree or technical institute degree/certificate or equivalent work experience.

  • Requires at least 5+ years administering servers in an enterprise environment.

  • Requires at least 5+ years of experience designing, configuring, and deploying server hardware.

  • Typically requires 5-7 years of relevant information technology work experience.

  • Willingness and ability to travel domestically and internationally, as necessary.

  • Microsoft Azure or AWS Relevant certifications would be an advantage.

  • ITIL v3 or v4 certifications would be an advantage.

  • MCP, MCITP, MCSA, MCSE, VCP would be an advantage.

  • Microsoft Windows Server 2012, 2016 and 2019 would be an advantage.

Preferred:

  • Proven project management skills.

  • Strong background in networking protocols and functions.

  • System analysis and troubleshooting skills.

  • Strong oral and written communication skills.

  • Minimum of four (5) years experience in Windows or Linux Server system administration.

  • Experience writing Python and Windows Powershell.

  • Experience in Azure or AWS management.

  • Experience managing advance Hypervisor/VMWare clusters.

  • Experience managing a Cloud infrastructure.

  • Experience with OS security involving Active Directory, Windows networking, Group policies, DNS, PKI & Certificates.

  • Experience with backup system architectures.

  • Experience with integration of systems.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 5% of the time.

Application Developer II

*Please submit your CV in English.

PURPOSE OF POSITION:

Individuals working in an Application Developer II role work on multiple small to large, complex projects as a team member, sometimes as a project lead. Individuals working as an Application Developer II require increased skill in multiple technical environments and possess knowledge of a specific business area.

Individuals must be able to adjust to constant business change and as needed to proactively plan for changes that are likely to occur. Common types of changes include introduction of new organizations through mergers and acquisitions, the separation of parts of organization (as subsidiaries, or when the business changes direction), evolving goals and strategies and emerging technologies. These changes require integration of solutions that can impact the overall system development activity. Application Developers also provide client support, consultation and subject matter expertise for system development, maintenance and support.

Individuals within the Application Development job family work closely with clients, business analysts and team members to understand the business requirements that drive the analysis and design of quality technical solutions. These solutions must be aligned with business and IT strategies and are in compliance with the organization’s architectural standards. Application Developers are involved in the full systems life cycle and therefore are responsible for designing, coding, testing, implementing and supporting application software that is delivered on time and within budget. Responsibilities beyond development of software may include participation in component and data architecture design, technology planning, product evaluation, advanced testing processes and buy vs. build recommendations. Individuals also provide input to project plans related to the Application Development initiative.

Application Developers have a strong knowledge of programming languages used by the organization. They have experience in systems design and have a solid understanding of development, database development, testing, and integration methodologies. Knowledge of current and emerging IT products, services and processes is required.

KEY RESPONSIBILITIES:

Project Planning:

  • Participates in project planning process with IT business analysts and team members.

  • May develop work plan timelines and manages work flows to meet project timeframes.

Design:

  • Identifies technical requirements.

  • Creates technical design specifications and assists in sizing technical requirements.

Code and Test:

  • Codes applications using a disciplined development process and in accord with the company’s standard development process (SDLC).

  • Integrates solutions with other applications and platforms outside the framework.

  • Creates data extracts and reports from system based requirements.

  • Develops, executes and documents test plans.

Deployment:

  • Assists in the deployment of new modules, upgrades and fixes to the production environment.

  • Makes modules production-ready by moving them to libraries, completing forms, following procedures, completing version control documents, etc.

Maintenance (Break/Fix):

  • Provides ongoing maintenance of applications.

  • Participates in review sessions where patterns of development and break/fix metrics are reviewed as part of standard process for optimizing IT development processes.

Production Support:

  • Provides Level 2 and 3 production support.

  • Troubleshoots existing information systems to identify errors or deficiencies and develops solutions.

Performance Management:

  • Evaluates existing applications and platform and provides recommendations for improving application performance by conducting gap analysis, identifying feasible alternative solutions, and assisting in the scope of modifications.

Documentation/User Guides:

  • Documents functions and changes to new or modified modules and test activities/results.

  • Assists in the development of user guides and training documentation for systems.

Standards/Quality:

  • Adheres to standards and procedures.

  • Reviews modules for quality assurance and checks compliance with applications standards and Service Level Agreements (SLAs).

Technology Evaluation and Research:

  • May evaluate new application packages and tools and perform research on best practices.

  • Provides recommendations for solutions.

Coaching/Mentoring:

  • Provides technical coaching and mentoring to less-experienced team members.

KNOWLEDGE, SKILLS & ABILITIES:

  • Bachelor’s degree in Programming/Systems, Computer Science, or other related field. Or equivalent work experience.

  • Requires knowledge of advanced programming techniques and application design on the Mulesoft cloudHub platform (version 4.x).

  • Typically requires 3 – 5 years of Mulesoft 3.x – 4.x programming experience.

  • Willingness and ability to travel domestically and internationally, as necessary.

  • Familiarity with industry development best practices.

  • Effective in written and verbal communication in English.

Preferred:

  • Knowledge of distributed systems architecture, middleware or object oriented analysis and design.

  • Preferred experience with dev Ops tools as a developer, some experience with continuous integration/continuous deployment (CICD) and GIT.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 20% of the time.

Senior Systems Administrator

*Preferred position location: Costa Rica. Other locations to be determined by home country of successful candidate within the PST (Pacific Standard Time) zone where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

Sr. Systems Administrators are responsible for maintaining, monitoring, and supporting systems in a global environment (both on-premise and on-cloud environments). They work on multiple projects as a team lead and provide technical leadership to Systems Administrators. They perform troubleshooting for complex hardware, operating system software and basic network problems.

Systems Administrators and Engineers are responsible for the development and operations of secure and highly available global computing platforms. They design, install, maintain and upgrade the enterprise’s systems operating environment.

They are also responsible for the ongoing reliability, performance and support of the infrastructure. This includes monitoring systems, responding to problems and planning for growth.

Individuals design and build the systems operating environment and infrastructure to meet business requirements. This includes servers, storage, and backup media. They monitor and optimize the performance of operating systems and applications such as Web, Windows, Linux, VMware, Active Directory, DNS and DHCP. They maintain a secure systems environment by installing/maintaining security applications, managing access control mechanisms, and assigning user ids and passwords to authorize systems access. They also monitor automated system backup activities and execute contingency plans in case of system outages. Other responsibilities include providing operations support 24 hours per day, 7 days

per week. They analyze console messages, diagnose system failures and take corrective action in order to ensure continuity of operations. This job family provides system backup processing, manages off-site storage and leads disaster recovery tests.

System Administrators and Engineers need good communication skills and must be able to work collaboratively with system users and other technical colleagues. Individuals work across all functional areas of the enterprise and use a strong customer service orientation to ensure that all requests and problems are resolved in a professional manner. They share their expertise and provide individual training and support to users. Systems Administrators and Engineers work with other technical staff and vendors to provide IT services to all customers.

KEY RESPONSIBILITIES:

Project Planning:

  • Leads or consults short- and long-term project planning efforts with team members, clients and other IT groups.

  • Develops cost/time estimates.

  • Documents discussion and agreements.

Technical Requirements:

  • Works with systems engineer and IT Operations Manager to understand technical requirements for both on-cloud and on-premise environments.

Design/Develop:

  • Integrates solutions with other applications and platforms outside the framework.

Maintenance:

  • Performs routine maintenance tasks for infrastructure systems such as backups, patch management and hot fixes.

  • Develops strategies to manage the frequency of appropriate support package/patch application.

  • Monitors health of systems and provides appropriate recommendations, when required.

Administration:

  • Coordinates and validates activities.

  • Manages user’s level of access to, systems, servers (on-premise & on-cloud) and files.

  • Administers the setup of new profiles, creates and updates access permissions and maintains user accounts.

  • Installs, configures and maintains system hardware and software components.

  • Maintains tracking and configuration documentation and plans.

  • Supervising the installation of system upgrades and service packs.

  • Determines if inactive accounts should be deleted.

Performance Monitoring:

  • Supervises the monitoring procedures and evaluates problems identified by team members.

  • Ensures that capacity workload modeling and availability analysis is performed.

  • Monitors system-operating capacity in terms of disk space, tape storage, memory and CPU utilization.

  • Reviews performance and control reports.

  • Recommends settings changes to the operating system to improve performance and reliability.

  • Develops, maintains, recommends, documents and supports tools and backend utilities to provide capacity planning management.

Testing:

  • Leads or provides technical direction for the planning, designing, and execution of testing efforts.

  • Ensures that tests evaluate all possible impacts on the current infrastructure or application.

Continuous Improvements:

  • Recommends performance metrics.

  • Analyzes and reports on operational metrics to understand performance and to ensure success in process improvements.

System Job Schedule:

  • Translates business and technical requirements to develop automation specifications that span more than one business area.

  • Updates job schedule based on current priorities and special handling requests.

  • Ensures reliability and availability of platforms.

  • Schedules maintenance and repairs.

Computer Operations:

  • Coordinates production job processing.

  • Ensures that maintenance procedures are executed.

  • Updates job schedule based on current priorities and special handling requests.

  • Operates computer hardware systems and related peripheral equipment.

  • Monitors systems on a 24x7 schedule.

  • Performs maintenance procedures.

  • Validates input and output data for completeness and accuracy.

  • Analyzes job processes and recommends improvements.

  • Reviews historical data for trend analysis.

Production Support:

  • Coordinates problem resolution among team members.

  • Documents, monitors, reports, and manages the resolution of systemic issues.

  • Works with Systems Engineers and Architects when issues appear systemic or cannot be resolved.

  • Recommends procedures and controls for problem resolution or creates temporary solutions until permanent solutions can be implemented.

  • Documents problem status and resolution.

  • Develops checklists and scripts for resolving routine problems.

Security:

  • Works with IT Security, where needed, in investigations and/or audits of systems.

  • Analyzes audit trails to detect systematic security violations.

  • Reports security issues when appropriate.

  • Ensures security requirements are adhered to.

Business Continuity:

  • Administers archival activities such as installing, upgrading, configuring, and scheduling and monitoring, jobs.

  • Performs data image archiving.

  • Performs off-site storage procedures.

  • Verifies that system backups run successfully.

Policies, Procedures and Standards:

  • Ensures compliance with policies, procedures and standards.

Service Level Agreements (SLAs):

  • Monitors production, outputs, and services to ensure that SLA’s, and other quality metrics, are being met.

Documentation/User Guides:

  • Writes, reviews and/or maintains technical documentation for product environments.

  • Ensures documentation is developed and maintained.

Communications/Consulting:

  • Supports and participates in the formal reporting of project status.

Coaching/Mentoring:

  • Provides coaching and guidance to team members.

Research/Evaluation:

  • Evaluates future technologies and makes recommendations.

KNOWLEDGE, SKILLS & ABILITIES:

  • Bachelor’s degree or technical institute degree/certificate or equivalent work experience.

  • Requires at least 5+ years administering servers in an enterprise environment.

  • Requires at least 5+ years of experience designing, configuring, and deploying server hardware.

  • Typically requires 5-7 years of relevant information technology work experience.

  • Willingness and ability to travel domestically and internationally, as necessary.

  • Microsoft Azure or AWS Relevant certifications would be an advantage.

  • ITIL v3 or v4 certifications would be an advantage.

  • MCP, MCITP, MCSA, MCSE, VCP would be an advantage.

  • Microsoft Windows Server 2012, 2016 and 2019 would be an advantage.

Preferred:

  • Proven project management skills.

  • Strong background in networking protocols and functions.

  • System analysis and troubleshooting skills.

  • Strong oral and written communication skills.

  • Minimum of four (5) years experience in Windows or Linux Server system administration.

  • Experience writing Python and Windows Powershell.

  • Experience in Azure or AWS management.

  • Experience managing advance Hypervisor/VMWare clusters.

  • Experience managing a Cloud infrastructure.

  • Experience with OS security involving Active Directory, Windows networking, Group policies, DNS, PKI & Certificates.

  • Experience with backup system architectures.

  • Experience with integration of systems.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 5% of the time.

Regional Digital Program Manager - MEER

*Preferred position location: United Kingdom - Home working. Other locations to be determined by home country of successful candidate in the Middle East & Eastern European Region – position can be based in any European country or Middle Eastern country where VF/WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

To provide regional leadership for Technology & Digital solutions, which reduce Operational Cost Ratio (OCR) for the region’s financial inclusion operations.

This role will drive technological change by:

  • Project managing digital financial service implementations in new countries.

  • Advising the MFI leadership teams on all aspects of digital transformation and developing their capacity in technical skills, project management skills and change management skills.

  • Helping Regional Team and national leadership teams to identify strategies, opportunities and models of technologies to support digital transformation of financial services.

  • Quality assuring the systems, project management rigor and vendor selection, in accordance with regulatory requirements.

  • Ensuring regional alignment with VFI standards and managing regional Technology & Digital transformation programs

  • Contributing to global initiatives.

KEY RESPONSIBILITIES:

Strategic leadership of digital transformation:

  • Support local management teams to translate their business requirements into functional requirements.

  • Oversee and support MFIs in implementing the digitalization and change process.

  • Change Management.

  • Planning, budgeting, resourcing and communicating: Develop and manage a plan of how the Technology & Digital strategy will be rolled out.

Technical advice and quality assurance for MFIs on:

  • Functional Specs: Advise on the gathering of business requirements and functional specification.

  • Due diligence, software selection process, technology audits / reviews.

  • Change Management: pre- and during implementations, issue-resolution decisions, and post-implementation reviews.

  • Compliance and Risk Management: Ensure that digital solutions comply with regulatory requirements, and that operational process improvements realize efficiency gains, lower risk and reduce costs.

Contribute to global projects and digital initiatives of the Operations & Technology team, e.g.

  • Expansions into new markets.

  • Support digital transformation in other regions.

Regional Strategy:

  • Work together with local and global management to ensure an effective regional IT strategy is in place that supports the realization of the VisionFund Strategy, focusing on the digital and operational maturity of business processes and impact on people;

  • Ensure digital solutions support expected business growth (in existing and new countries), scale of operations and operational excellence, and yield quantifiable business benefits for clients and MFIs.

  • Support the Regional Head (“RH”) in global strategy development for delivering business and impact goals through the use of technology and digital solutions (branchless banking, digitalized paper-less operations, online products and services).

Capacity building:

  • Ensure that MFIs - and new locations - have the skills and competencies both within IT and business functions to introduce and use technology to maximum effect. Identify deficiencies that need to be addressed, and provide skills training and capacity building as needed.

KNOWLEDGE, SKILLS & ABILITIES:

  • BA in a technology related discipline.

  • Understanding of microfinance operations, from a credit, financial, risk or systems perspective.

  • A Project Management certification (AGILE, PRINCE 2, LEAN / SIX SIGMA, PMI etc.) and Project management and office tools experience (e.g. Microsoft Project, Office tools).

  • 5+ years of experience in the Financial Inclusion sector, driving digital transformation in one or more MFIs.

  • 5+ years of project management experience working to recognized PM methodologies.

  • Experience of leading successful microfinance/banking systems implementations.

  • Extensive change management experience within a Financial Services context, including elements of people, processes and platforms.

  • Extensive Digital Finance / Innovation experience including one of: credit, savings, data, accounting.

  • Experience working on a project that has developed / implemented mobile money and automated financial service solutions.

  • Experience of building and managing relationships with Fintech and/or technology companies.

  • Influential communication and achieving results through others (without a line-management relationship) including across multiple time-zones and cultures.

  • Proven commitment to partnering with others and collaborative work, with ability to navigate matrix reporting lines and a federated organizational structure.

  • Demonstrated ability to write reports (e.g. business cases, risk management plans, project close out reports, etc.)

  • Effective in written and verbal communication in English.

Preferred:

  • Master degree in technology / finance.

  • Information Security management knowledge.

  • Previous work experience in the locations where VisionFund operates is preferred but not required.

  • Experience in Data management and reporting.

Work Environment/Travel:

  • The position requires ability and willingness to travel internationally up to 25 % of the time.

  • Requires flexibility on working hours to contact people within wide time-zone differences.

Regional Cybersecurity Advisor, Asia Pacific

*Preferred position location: Manila, Philippines. Other locations: Malaysia, Thailand or Indonesia where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

Incumbents working in an Regional Cybersecurity Advisor role are responsible for developing and managing security across multiple IT functional areas (e.g., data, systems, network and/or Web) across the enterprise, develop and manage enterprise security services, and develop security solutions for complex assignments to ensure the company’s infrastructure and information assets are protected. They work on multiple projects as a team lead.

Individuals within the IT Security job family plan, execute, and manage multi-faceted projects related to compliance management, risk assessment and mitigation, control assurance, business continuity and disaster recovery, and user awareness. They are focused on developing and driving security strategies, policies/standards, ensuring the effectiveness of solutions, and providing security-focused consultative services to the organization.

Individuals develop, execute and manage data, system, network and internet security strategies and solutions within a business area and across the enterprise. They develop security policies and procedures such as user log-on and authentication rules, security breach escalation procedures, security auditing procedures and use of firewalls and encryption routines. To guide enforcement of security policies and procedures, they administer and monitor data security profiles on all platforms by reviewing security violation reports and investigating security exceptions. They update, maintain and document security controls and provide direct support to the business and internal IT groups. IT Security professionals evaluate and recommend security products, services and/or procedures. They also communicate and educate IT and the business about security policies and industry standards, and provide solutions for enterprise/business security issues.

IT Security professionals require strong technical, analytical, communication and consulting skills with knowledge of IT Security and related technologies. Security certifications (i.e., Certified Information Systems Security Professional (CISSP), Certified in Risk and Information Systems Control (CRISC), Certified Information Security Manage (CISM), Global Information Assurance Certification (GIAC) and/or other certifications) may be required.

KEY RESPONSIBILITIES:

Strategy:

  • Provides strategic and tactical direction and consultation on security and IT compliance.

Policies, Procedures & Standards:

  • Maintains an up-to-date understanding of industry best practices.

  • Develops, enhances and implements of enterprise-wide security policies, procedures and standards.

  • Monitors the legal and regulatory environment for developments.

  • Recommends required changes to IT policies and procedures.

  • Supports service-level agreements (SLAs) to ensure that security controls are managed and maintained.

  • Monitors compliance with security policies, standards, guidelines and procedures.

  • Ensures security compliance with legal and regulatory standards.

Business Requirements:

  • Engages directly with the business to gather a full understanding of project scope and business requirements.

  • Works with customers to identify security requirements using methods that may include risk and business impact assessments.

  • Consults with other business and technical staff on potential business impacts of proposed changes to the security environment.

  • Provides security-related guidance on business processes.

Security Solutions:

  • Works closely with IT and development teams to design secure infrastructure solutions and applications, facilitating the implementation of protective and mitigating controls.

Operations Solutions:

  • Defines security configuration and operations standards for security systems and applications, including policy assessment and compliance tools, network security appliances, and host-based security systems.

  • Defines and validates baseline security configurations for operating systems, applications, networking and telecommunications equipment.

Risk Assessments:

  • Works directly with the customers and other internal departments and organizations to facilitate IT risk analysis and risk management processes and to identify acceptable levels of residual risk.

  • Conducts business impact analysis to ensure resources are adequately protected with proper security measures.

  • Assesses potential items of risk and opportunities of vulnerability in the network and on information technology infrastructure and applications.

  • Reviews risk assessments, analyzes the effectiveness of IT control activities, and reports on them with actionable recommendations.

  • Monitors risk mitigation and coordinates policy and controls to ensure that other managers are taking effective remediation steps.

  • Manages the oversight of technical risks assessments, such as vulnerability scanning and penetration testing.

Information Security:

  • Defines, identifies and classifies information assets.

  • Assesses threats and vulnerabilities regarding information assets and recommends the appropriate information security controls and measures.

  • Develops and manages security measures for information systems to prevent security breaches.

  • Manages project documentation (compliance documentation, security plans, risk assessment, corrective action plans, etc.).

  • Consults with clients on the data classification of their resources

Security Audit:

  • Performs security audits.

  • Participates in security investigations and compliance reviews as requested by external auditors.

  • Conducts and reports on internal investigations of possible security violations.

  • Consults with clients on security violations.

Security Support:

  • Provides security support to ensure that security issues are addressed throughout the project life cycle.

  • Provides responsive support for problems found during normal working hours as well as outside normal working hours.

  • Leads and responds to security incidents and investigations and targets reviews of suspect areas.

  • Consults on teams to resolve issues that are uncovered by various internal and 3rd party monitoring tools.

Business Continuity/Disaster Recovery:

  • Coordinates the administration and logistical procedures for disaster recovery testing, and integration of all enterprise “critical” systems.

  • Identifies and coordinates resolution of recovery issues.

  • Ensures recovery drills are performed and analyzes performance.

Security Performance Management:

  • Analyzes reports and makes recommendations for improvements.

Communications/Consulting:

  • Serves in an advisory role in application development projects to assess security requirements and controls and ensures that security controls are implemented as planned.

  • Collaborates on critical IT projects to ensure that security issues are addressed throughout the project life cycle.

  • Informs stakeholders about compliance and security-related issues and activities affecting the assigned area or project.

  • Interfaces with business and IT leaders communicating security issues and responding to requests for assistance and information.

  • Reports to management concerning residual risk, vulnerabilities and other security exposures, including misuse of information assets and noncompliance.

Vendor Management:

  • Works with third party vendors during problem resolutions.

  • Interfaces with third party vendors to evaluate new security products or as part of a security assessment process.

Training and Communities of Practice (COP):

  • Develops security awareness and compliance training programs.

  • Provides communication and training as needed.

  • Provides security briefings to advise on critical issues that may affect client.

  • Conducts knowledge transfer training sessions to security operations team upon technology implementation.

Coaching/Mentoring:

  • Provides ongoing knowledge transfer to team members and clients on security products and standards.

  • Mentors less-experienced team members.

KNOWLEDGE, SKILLS & ABILITIES:

  • Bachelor's Degree in Computer Science, Information Systems or other related field, or equivalent work experience.

  • Requires in-depth knowledge of security issues, techniques and implications across all existing computer platforms.

  • A high proficiency level in specific job related skills is required.

  • Must be bilingual. Proficient in English and Spanish languages.

  • Typically requires 5 - 7 years of combined IT and security work experience with a broad range of exposure to data protection and privacy, GDPR compliance, PCI-DSS compliance, risk management, incident management, and cybersecurity.

  • Experience designing and implementing security processes, functions, and solutions.

  • Willingness and ability to travel domestically and internationally, as necessary.

  • Requires Security Certification (i.e., Certified Information Systems Security Professional (CISSP).

  • Effective in written and verbal communication in English (desired).

  • Effective in writte and verbal communication in Spanish (preferred).

Preferred:

  • CISSP certification

  • PCI-ISA certification

  • IAPP-CIPT certification

  • Vendor Management experience

  • Project Management experience

  • Risk Management experience

  • Incident Management experience

  • Cybersecurity experience

  • GDPR experience

  • PCI-DSS experience

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 20% of the time.

Global Cybersecurity Analyst (Red Team)

*Please submit your CV in English.

PURPOSE OF POSITION:

Individuals working as Global Cybersecurity Analyst are responsible for working on security projects/issues for one or more functional areas (e.g., data, systems, network and/or Web) across the enterprise, develop security solutions for medium to complex assignments, work on multiple projects as a team member and lead systems-related security components. They provide expertise and assistance to all IT projects to ensure the company’s infrastructure and information assets are protected.

Individuals within the IT Security job family plan, execute, and manage multi-faceted projects related to compliance management, risk assessment and mitigation, control assurance, business continuity and disaster recovery, and user awareness. They are focused on developing and driving security strategies, policies/standards, ensuring the effectiveness of solutions, and providing security-focused consultative services to the organization.

Individuals develop, execute and manage data, system, network and internet security strategies and solutions within a business area and across the enterprise. They develop security policies and procedures such as user log-on and authentication rules, security breach escalation procedures, security auditing procedures and use of firewalls and encryption routines. To guide enforcement of security policies and procedures, they administer and monitor data security profiles on all platforms by reviewing security violation reports and investigating security exceptions. They update, maintain and document security controls and provide direct support to the business and internal IT groups. IT Security professionals evaluate and recommend security products, services and/or procedures. They also communicate and educate IT and the business about security policies and industry standards, and provide solutions for enterprise/business security issues.

IT Security professionals require strong technical, analytical, communication and consulting skills with knowledge of IT Security and related technologies. Security certifications (i.e., Certified Information Systems Security Professional (CISSP), Certified in Risk and Information Systems Control (CRISC), Certified Information Security Manage (CISM), Global Information Assurance Certification (GIAC) and/or other certifications) may be required.

KEY RESPONSIBILITIES:

Policies, Processes & Standards:

  • Maintains an up-to-date understanding of industry best practices.

  • Develops, enhances and implements enterprise-wide security policies, procedures and standards.

  • Supports service-level agreements (SLAs) to ensure that security controls are managed and maintained.

  • Monitors compliance with security policies, standards, guidelines and procedures.

  • Ensures security compliance with legal and regulatory standards.

Business Requirements:

  • Participates with the project team(s) to gather a full understanding of project scope and business requirements.

  • Works with customers to identify security requirements using methods that may include risk and business impact assessments.

  • Studies current and proposed business processes to determine impact of security measures on business goals.

  • Provides security-related guidance on business processes.

Security Solutions:

  • Participates in designing secure infrastructure solutions and applications.

Threat, Vulnerability and Risk Assessments:

  • Works directly with the customers and other internal departments and organizations to facilitate IT risk analysis and risk management processes and to identify acceptable levels of residual risk.

  • Conducts business impact analysis to ensure resources are adequately protected with proper security measures.

  • Analyzes security analysis reports for security vulnerabilities and recommends feasible and appropriate options.

  • Creates, disseminates and updates documentation of identified IT risks and controls.

  • Reports on significant trends and vulnerabilities.

  • Develops plans to achieve security requirements and address identified risks.

  • Follows up on deficiencies identified in monitoring reviews, self-assessments, automated assessments, and internal and external audits to ensure that appropriate remediation measures have been taken.

Security Audits:

  • Performs security audits.

  • Participates in security investigations and compliance reviews as requested by external auditors.

  • Monitors multiple logs across diverse platforms to uncover specific activities as they occur from platform to platform.

  • Creates spreadsheets and databases with information in support of security monitoring and account/data access authorizations.

  • Consults with clients on security violations.

Problem Management:

  • Provides security support to ensure that security issues are addressed throughout the project life cycle.

  • Performs control and vulnerability assessments.

  • Provides responsive support for problems found during normal working hours as well as outside normal working hours.

  • Identifies and resolves root causes of security-related problems.

  • Responds to security incidents, conducts forensic investigations and targets reviews of suspect areas.

  • Works with teams to resolve issues that are uncovered by various internal and 3rd party monitoring tools.

Incident Management:

  • Monitors and analyzes incident data and makes recommendations for process improvement.

  • Analyzes reports and makes recommendations for improving reporting structure and content.

Communications/Consulting:

  • Collaborates on critical IT projects to ensure that security issues are addressed throughout the project life cycle.

  • Informs stakeholders about compliance and security-related issues and activities affecting the assigned area or project.

  • Interfaces regularly with staff from various departments communicating security issues and responding to requests for assistance and information.

  • Reports to management concerning residual risk, vulnerabilities and other security exposures, including misuse of information assets and noncompliance.

Vendor Management:

  • Works with third party vendors during problem resolutions.

  • Interfaces with third party vendors to evaluate new security products or as part of a security assessment process.

Research/Evaluation:

  • Performs application security risk assessments for new or updated internal or third-party applications.

  • Evaluates and recommends hardware and software systems that provide security functions.

Training:

  • Assists in the development of security awareness and compliance training programs.

  • Provides communication and training as needed.

  • May guide users on the usage and administration of security tools that control and monitor information security.

Coaching/Mentoring:

  • Mentors less experienced team members.

KNOWLEDGE, SKILLS & ABILITIES:

  • Bachelor’s Degree in Computer Science, Information Systems or other related field, or equivalent work experience.

  • Work experience in designing, implementing, and supporting incident management practices.

  • Work experience in designing, implementing, and supporting emergency and data breach response practices.

  • Requires knowledge of security issues, techniques and implications across all existing computer platforms.

  • Typically has 3-5 years of combined cybersecurity work experience with a broad range of exposure to incident management, vulnerability management, risk management, and problem management, and 1 - 2 years of experience with data privacy.

  • Willingness and ability to travel domestically and internationally, as necessary.

  • Work experience in security incident management, security risk management, and vulnerability management.

Preferred:

  • Effective in written and verbal communication in English.

  • CISSP certification

  • CEH certification

  • Project Management experience

  • Risk Management experience

  • Incident Management experience

  • Problem Management experience

  • Vendor Management experience

  • Vulnerability Management experience

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 20% of the time.