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Senior Process Advisor, Digital for Development & Innovation


The Senior Process Advisor, Digital for Development (D4D) & Innovation, provides consultative guidance to WV staff globally toward standardizing processes, procedures, capacity building and knowledge management for World Vision’s D4D & Innovation portfolio to increasingly leverage digital technologies for community development. The key goal is to better align and systematize WV’s global D4D innovation processes toward further scalability and sustainability of context-appropriate technology solutions.

The Senior Process Advisor, Digital for Development (D4D) & Innovation role consults on the most complex enterprise wide improvement initiatives and is regarded as the highest level technical expert within the process improvement domain. They provide thought leadership and guidance on process improvement frameworks and IT processes.

Individuals within the Process Management job family are responsible for the delivering continuous improvements to the organization’s business and IT processes.

They establish, implement and sustain a framework for identifying, planning, delivering and supporting the most valuable process efficiency and effectiveness outcomes in the organization – often but not always through IT enablement. They ensure processes are repeatable, measurable and tracked. They also ensure that processes and procedures are in alignment with the framework and meet business requirements.

Process Management professionals work with cross-functional teams to design, develop and integrate IT processes and procedures utilizing best practices and industry standard frameworks. The overarching goal of the work that roles in this job family perform is to increase the effectiveness of internal processes for the improvement of the organization’s ability to adapt to changing business requirements.

Individuals in these roles will be expected to contribute in World Vision’s effort to institutionalize lean processes with the aim of improving outcomes and business results. To be successful a deep knowledge of the business, the outcomes it values and is seeking to cause are required as well as the awareness/knowledge of processes, methodologies, best practices and industry standard frameworks.



  • Operationalizes and implements the vision and goals for a process improvement framework.

  • Influences strategy from a process improvement best practice and industry perspective.

  • Assists in the development of strategic proposals for enterprise process improvement.

  • Works with the product managers, service-level managers, quality managers, relationship managers and appropriate teams to understand how process improvements could improve service quality and relevance and develops a process improvement plan.

Process Requirements:

  • Conducts analysis of enterprise requirements and current process performance against industry standards to identify gaps and areas for improvement.

  • Ensures requirements reflect the business and IT’s standards and vision.

Process Design and Definition:

  • Facilitates the design of the enterprise overall process structure, including creating a process hierarchy that streamlines business and IT processes and eliminates redundancy.

  • Assists in the development and delivery of a 3 year plan for new process development and process improvement model.

  • Provides thought leadership for future state process design and definition.

  • Applies best practice and industry data to recommendations for process design and definition.

Continuous Improvement:

  • Oversees the definition of the goals and metrics that support the business and IT enterprise wide process improvement strategy.

  • Verifies that processes are fulfilling goals/outcomes and meeting the organization's needs.

  • Assesses current processes against industry standards.

  • Prioritizes process improvements according to value added and development of framework.


  • Identifies and establishes tools, methods and standards for documentation.

Communication & Execution:

  • Champions enterprise wide change with business and IT leaders.

  • Communicates objectives and concepts internally and externally, forming effective partnerships and coalitions.

Implementation & Support:

  • Researches and selects tools.

  • Defines the informational requirements of the process, and works with an appropriate team to evaluate and select, customize or develop IT applications to meet those requirements.

  • Identifies and defines requirements and opportunities for automation.

  • Sets migration road map and implementation path, incorporating process interdependencies.

  • Oversees the execution of the process improvement plan.

  • Fulfills, manages or coordinates the operational activities associated with the process as appropriate, with support from other members of the organization.

Reporting & Assessment:

  • Defines metrics, dashboards and reports ensuring return on investment.

  • Designs and uses reports to drive awareness of need for process changes and ensures adequate visibility of issues.

  • Analyzes variances against industry standards and makes recommendations to close gaps.

  • Reviews and critiques recommendations based on industry best practices and standards.

Education & Training:

  • Sets training strategy to ensure understanding and compliance with process improvement framework processes, policies, procedures and expected outcomes.

  • Researches, determines required funding, and defines criteria for any required vendor selection.


  • Provides ongoing knowledge transfer to team members and clients on process improvement and standards.

  • Mentors less-experienced team members.

Best Practices:

  • Researches industry trends and best practices.

  • Establishes networks/relationships with peers in the industry.

  • Represents World Vision in external forums.


  • Bachelor’s or Master’s Degree in Computer Science, Information Systems, Business Administration, or other related field. Or equivalent work experience.

  • Experience in areas such as process design, re-engineering, Six Sigma, COBIT, Lean, CMMI, and ITIL.

  • Experience participating in industry forums.

  • Typically has 7 or more years of IT and business/industry work experience, with at least 5 years of experience in managing multiple, large, cross-functional teams or projects, and influencing senior level management and key stakeholders.

  • Willingness and ability to travel domestically and internationally, as necessary.

  • Effective in written and verbal communication in English.

Preferred Skills, Knowledge and Experience:

  • Experience working in the humanitarian and development sector.

  • Exposure to innovation approaches for the humanitarian and development sector, as well as appropriate emerging technologies.

  • Knowledge of business analysis, technical specifications, systems requirements processes.

  • Experience in Learning and Development approaches for training and capacity building.

  • Familiarity with Knowledge Management approaches for gathering and disseminating information.

  • Conversational ability in Spanish, French or other languages.

Work Environment:

  • The position requires ability and willingness to travel domestically and internationally up to 10-15% of the time.

Service Management Advisor

*Preferred position location: South Africa. Other locations to be determined by home country of successful candidate wihin the Southern Africa Region where WVI is registered to operate.


A Service Management Advisor provides support and advice for complex or enterprise-wide assignments. They work on multiple projects/ issues at a time as a project member, sometimes as a project lead. They deliver IT service solutions and support across a number of entities or offices, and/or a region, and demonstrate broad knowledge of IT issues and solutions to identify and communicate service delivery requirements.

Individuals within the Service Management job family work as the interface with assigned areas of the business (i.e., National Office, Regional Office, multiple Regions) for the purpose of assuring and planning IT service. These individuals serve as the relationship linkage between global ICT and National/Regional IT services. They provide highly-valued consulting level support, guidance and planning through key IT service initiatives, and review, manage and ensure service level agreements. They also communicate decisions, priorities and relevant project information to appropriate levels of staff.

Individuals must be able to communicate clearly, negotiate well, listen well, mitigate conflict, build alliances and achieve desired results using strong interpersonal and diplomacy skills. They must be able to work collaboratively with system users, other technical colleagues and business users. They need good project management skills and experience of managing multiple projects. They work closely with others on service issues across organizational and business-entity boundaries. Their knowledge of technology risks and opportunities are shared to improve the efficiency and effectiveness of the business.


Business Relationship:

  • Establishes and maintains a strategic relationship with local/regional/support organization key stakeholders and the IT organization to provide cross functional and cross entity support.

Strategy & Business Planning:

  • Provides input to longer-term service management strategy and planning for the organization.

Project Management:

  • Develops project plans.

  • Monitors project milestones and critical dates to identify potential jeopardy of project schedule.

  • Identifies ways to resolve schedule issues.

  • Negotiates changes in the project schedules, deliverables, or cost, as required.

Customer Satisfaction:

  • Monitors service level agreements to ensure that requirements are met or exceeded.

  • Escalates problems as required based on SLAs.

  • Measures against metrics to ensure customer satisfaction.

Vendor Management:

  • May evaluate vendor solutions to ensure requirements compliance and cost effectiveness.

  • May assess any associated risks and options.

Service Level Agreements:

  • Explains service procedures to clients.

  • Follows up in a timely manner to ensure customer satisfaction.


  • Communicates with users, team members and management on a regular basis as to the status of assignments.


  • Provides coaching and mentoring to less experienced colleagues.

  • May develop and deliver briefings to users and team members.


  • Bachelor’s degree, specialized training, certification, or equivalent work experience.

  • Project leadership experience across mutli functions and entities.

  • Typically requires 5 to 7 years of experience within the relevant area of work performed.

  • Willingness and ability to travel domestically and internationally, as necessary.

  • Effective in written and verbal communication in English.

Design and Production Officer


The primary function of the Design and Production Assistant role is to support the WVI Nepal Innovation Lab in 3D design + printing and product development + testing.


Product Development

+ Design, develop and document products identified during partner meetings and as per the Lab’s requirements, using digital manufacturing.

+ Research, develop and document products that can be made out of waste/recycled plastic. These should be products supplementary to the ones being used in the humanitarian/ development sector.

+ Research, develop and document processes and equipment necessary to convert waste plastic into plastic wool.

+ Study and document the physical, chemical as well as strength properties and derive use cases for the products developed as per the Lab’s requirements.

+ Work with recycled plastic to produce 3D printing filament.

+ Represent the NLab whenever called upon and participate in relevant events, conferences and exhibitions, as directed by the Lead Manager as per the need.

Monitoring, learning and evaluation

+ Support market and value chain analysis for the feasibility study on Nepal’s waste management and plastics sector being conducted by WVIN.

+ Research and document products being manufactured using recycled and waste plastic by actors involved in waste management and plastics recycling in Nepal.

+ Document product design and development with photo/video.

+ Gather user feedback from relevant stakeholders for products developed and make necessary adjustments to the original designs in accordance.

+ Contribute monthly reports and share progress, results, best practice and learnings to internal and external stakeholders.

Education and Experience Required:

+ Bachelor's degree in pure sciences or engineering or IT or in relevant discipline

+ Sound knowledge and experience in operating and maintaining 3D printers.

+ Sound knowledge of CAD tools for product design.

+ Proven track record of electronic circuit design and programming.

+ Should be able to understand and derive physical, chemical and strength properties of materials.

+ Previous experience in product design and development.

+ Experience in using 3D product design software.

+ Experience and expertise in using waste plastic to create value-added products, waste management strategies, recycling, and related sustainability topics.

+ Proven track record of managing activities, resources, equipment and information to ensure excellence in operations in complex project environments.

+ Strong creative capacity across communications and problem-solving, and the ability to challenge the status quo through creative and design processes.

+ Ability to facilitate connection and collaboration amongst groups of diverse professional and cultural backgrounds.

Work Environment:

Travel % - 30% (Mostly with Kathmandu and the neighbouring districts of Lalitpur and Bhaktapur)

Business Analyst II


Incumbents working as a Business Analyst II are responsible for serving as a liaison between the business community and the IT organization to translate business needs into IT requirements. They are project team members involved in all phases of the design, development and implementation of technology solutions throughout the business case and development life cycle processes supporting several business functions and several moderately complex business processes.

Based on breadth and depth of understanding of business needs and processes, they collaborate with other IT professionals to determine if solutions currently exist (internally or externally) or whether new solutions are feasible. They take a broad perspective to determine how such solutions will impact existing work processes and systems, and how to manage the integration. They also research and make recommendations for buy vs. build decisions.

Business Analysis professionals are innovative, identifying and proposing technology based business solutions. Through adaptable communication skills and the ability to translate between technical and business language, they work collaboratively, negotiating requirements across multiple groups.

Business Analysts must have a solid understanding of the client’s existing business processes, the key drivers and measures of success for the business, and the short- and long-term direction of the business and related technologies.

They must have a working knowledge of the business area that they support and should be equally aligned with the IT department. Strong analytical, interpersonal, negotiation and communication skills are also required.



  • Conducts data gathering and analysis to understand business strategy and direction.

  • Participates in short-term planning sessions with a client to implement process improvement within an assigned client area.

  • Develops business cases.


  • Serves as the link between the business, third party vendors and the IT technical team.

Busines Requirements:

  • Assesses client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to assist in identifying business priorities and advice on options.

  • Develops, writes, and communicates business requirements and functional specifications for the implementation of business solutions.

  • Analyzes customer’s operations to understand their strengths and weaknesses to determine opportunities for improvements.

Business Process:

  • Analyzes and recommends improvements to business processes and models.

  • Documents current business processes and models.


  • Provides factual content to feasibility study for standard development projects and enhancements.


  • Develops user test cases and validates test results during user acceptance testing.

Service Level Agreements:

  • Is familiar with the current Service Level Agreements (SLA) for a particular work area and as needed participates in the vendor selection process for clients in accordance with IT standards and specifications as required.

Problem Solving:

  • Identifies and resolves issues.

  • Uses new and varied analytical techniques.

Customer Satisfaction:

  • Monitors and analyzes metrics to ensure customer satisfaction.


  • Promotes an understanding of IT roles, processes and activities to the business units.

  • Supports and participates in the formal reporting of project status.

  • Negotiates agreements and commitments by facilitating communication between business unit(s) and IT from initial requirements to final implementation phase of projects.

  • Actively participates in the creation, review and analysis of user stories/epics in projects utilizing agile development methodology.


  • Bachelor’s degree in Computer Science, Information Systems, Business, or other related field. Or equivalent work experience.

  • Requires working knowledge of business operations and systems requirements processes.

  • Typically requires 3-5 years of relevant technical or business work experience.

  • Willingness and ability to travel domestically and internationally, as necessary.

  • Effective in written and verbal communication in English.

Collaboration, Learning, and Adaptation (CLA) Lead, Zimbabwe

*Position is contingent upon funding and donor approval.


World Vision seeks a Collaboration, Learning, and Adaptation (CLA) Lead for the proposed USAID/Food For Peace -funded Development Food Security Activity (DFSA) in Zimbabwe.

The CLA Lead will work closely with all staff, including the Food Security Technical Coordinator, Community Visioning Lead, and M&E Lead, to ensure collaboration and learning with other activities in the applicant’s selected implementation area. This staff member will ensure the activity includes active, intentional and adaptive learning within and across interventions, and will play a critical role in incorporating refinement activities and learning into implementation. This includes but is not limited to U.S. Government, host country government, international donors, multilateral organizations, and private sector investments. Additionally, the CLA Lead will improve peer-to-peer learning, knowledge sharing and application, activity-based capacity strengthening, and evidence and data utilization in support of adaptive management both within and beyond initial refinement. The CLA Lead will also be expected to ensure appropriate and continued coordination and joint-planning with other USAID and other donor activities (specifically the USAID food security and resilience portfolio), host-government initiatives, and private sector engagement. Given the significant number of humanitarian and development activities planned and ongoing in the targeted geographic area, USAID expects significant time and expertise to be dedicated to coordination of activities.

S/he will also provide technical guidance of sub-grantees and/or sub-contractors on implementing the learning agenda.


  • Provide leadership in creating an adaptive and vibrant learning culture within the Zimbabwe DFSA consortium.

  • Oversee the timely accomplishment of activities described in the learning agenda according to proposal and donor requirements.

  • Manage the generation of data through research and evaluations to determine what does and does not work.

  • Coordinate closely with the Zimbabwe DFSA Learning partners to support the Learning Agenda, and Collaboration, Learning and Adaptation Plan

  • Provide technical leadership with regards to research studies and active learning feedback loops.

  • Lead the development of iterative learning and adaptation processes, structures and practices of Zimbabwe DFSA staff and stakeholders at various levels

  • Design and facilitate processes for learning and adaptation

  • Supervise staff that report directly to this position. Conduct regular coaching and implement the Performance Development Management system.

  • Demonstrates World Vision’s core values, vision, mission and Transformational Development/Program integrated ministry model by all staff in the assigned Area. Provide spiritual leadership to the grants team. Attend and participate in weekly chapel services and daily devotional meetings.

  • Perform other duties as required.


  • An advanced degree (PhD or Master’s) plus a minimum of three (3) years relevant work experience or a Bachelor’s degree and a minimum of five (5) years relevant experience.

  • Demonstrated experience in facilitating learning and knowledge sharing processes, in establishing and managing dynamic feedback systems to capture experiential learning and unintended consequences, and fostering collaboration across teams or organizations.

  • Demonstrated experience in the livelihoods sector, with direct experience of working on issues of food security and nutrition.

  • Experience in Knowledge management, organizational learning, and capacity strengthening.

  • Experience in managing and leading quantitative and qualitative field research, and experience working closely with universities and/or other research institutions.

  • Experience in designing, facilitating and evaluating learning activities, across different areas, forums and stakeholders.

  • Understanding and experience in developing and leading stakeholder engagement activities, knowledge management programs, and communities of practice.

  • Experience in effectively communicating research and evaluation findings to stakeholders and facilitating the use of the learning products for improving policy and practices.

  • Knowledge of and familiarity with international assistance program preferably USAID Office or Food for Peace (FFP) policies.

  • Experience working/living in countries in Africa. Familiarity with the Zimbabwe context.

  • Ability to work cross-culturally with diverse teams.

  • Strong presentation and report writing skills.

  • Ability to achieve results through partners.

  • Professional experience in development, organizational learning, and/or knowledge management.

  • Experience working with sub grantees and contracts under grants for complex projects.

  • Strong applied knowledge of quantitative and qualitative research methodologies, and experience of results synthesis, evaluation and presentation of data analysis for various audiences (policy makers, program managers, field staff, and/or government and community stakeholders).

  • Excellent oral and written communication skills in English.

Preferred Skills, Knowledge and Experience:

  • Strong management and interpersonal skills.

  • Mentoring and facilitation skills.

  • Ability to network and communicate with a wide range of stakeholders.

  • Experience working overseas in low-resource environments.

  • Familiarity with current international development challenges and their implications for livelihoods programming.

  • Experience in effectively communicating research and evaluation findings to stakeholders and facilitating the use of the learning products for improving policy and practices.

Work Environment/Travel:

  • Office-based with mandatory and frequent travels to implementation sites and regional, global meetings as required.

IT Security Analyst II

*Preferred location: Manila, Philippines. Other possible locations Kenya, San Salvador or Costa Rica where WVI is registered to operate.


Individuals working as an IT Security Analyst II are responsible for working on security projects/issues for one or more functional areas (e.g., data, systems, network and/or Web) across the enterprise, develop security solutions for medium to complex assignments, work on multiple projects as a team member and lead systems-related security components. They provide expertise and assistance to all IT projects to ensure the company’s infrastructure and information assets are protected.

Individuals within the IT Security job family plan, execute, and manage multi-faceted projects related to compliance management, risk assessment and mitigation, control assurance, business continuity and disaster recovery, and user awareness. They are focused on developing and driving security strategies, policies/standards, ensuring the effectiveness of solutions, and providing security-focused consultative services to the organization.

Individuals develop, execute and manage data, system, network and internet security strategies and solutions within a business area and across the enterprise. They develop security policies and procedures such as user log-on and authentication rules, security breach escalation procedures, security auditing procedures and use of firewalls and encryption routines. To guide enforcement of security policies and procedures, they administer and monitor data security profiles on all platforms by reviewing security violation reports and investigating security exceptions. They update, maintain and document security controls and provide direct support to the business and internal IT groups. IT Security

professionals evaluate and recommend security products, services and/or procedures. They also communicate and educate IT and the business about security policies and industry standards, and provide solutions for enterprise/business security issues.

IT Security professionals require strong technical, analytical, communication and consulting skills with knowledge of IT Security and related technologies. Security certifications (i.e., Certified Information Systems Security Professional (CISSP), Certified in Risk and Information Systems Control (CRISC), Certified Information Security Manage (CISM), Global Information Assurance Certification (GIAC) and/or other certifications) may be required.


Policies, Procedures & Standards:

  • Maintains an up-to-date understanding of industry best practices.

  • Develops, enhances and implements enterprise-wide security policies, procedures and standards.

  • Supports service-level agreements (SLAs) to ensure that security controls are managed and maintained.

  • Monitors compliance with security policies, standards, guidelines and procedures.

  • Ensures security compliance with legal and regulatory standards.

Business Requirements:

  • Participates with the project team(s) to gather a full understanding of project scope and business requirements.

  • Works with customers to identify security requirements using methods that may include risk and business impact assessments.

  • Studies current and proposed business processes to determine impact of security measures on business goals.

  • Provides security-related guidance on business processes.

Security Solutions:

  • Participates in designing secure infrastructure solutions and applications.

Risk Assessments:

  • Works directly with the customers and other internal departments and organizations to facilitate IT risk analysis and risk management processes and to identify acceptable levels of residual risk.

  • Conducts vulnerability assessment & penetration testing (VAPT) and threat vulnerability & risk assessment (TVRA) to ensure information and technology are adequately protected with proper security measures.

  • Analyzes security analysis reports for security vulnerabilities and recommends feasible and appropriate options.

  • Creates, disseminates and updates documentation of identified IT risks and controls.

  • Reports on significant trends and vulnerabilities.

  • Develops plans to achieve security requirements and address identified risks.

  • Follows up on deficiencies identified in monitoring reviews, self-assessments, automated assessments, and internal and external audits to ensure that appropriate remediation measures have been taken.

Information Data/Security:

  • Consults with clients on the data classification of their resources.

Security Audits:

  • Performs security audits.

  • Participates in security investigations and compliance reviews as requested by external auditors.

  • Monitors multiple logs across diverse platforms to uncover specific activities as they occur from platform to platform.

  • Creates spreadsheets and databases with information in support of security monitoring and account/data access authorizations.

  • Consults with clients on security violations.

Security Support:

  • Provides security support to ensure that security issues are addressed throughout the project life cycle.

  • Performs control and vulnerability assessments.

  • Provides responsive support for problems found during normal working hours as well as outside normal working hours.

  • Identifies and resolves root causes of security-related problems.

  • Responds to security incidents, conducts forensic investigations and targets reviews of suspect areas.

  • Works with teams to resolve issues that are uncovered by various internal and 3rd party monitoring tools.

Business Continuity/Disaster Recovery:

  • Coordinates the development of disaster recovery test plans, testing, and documentation for each application.

  • Engages application and systems management in disaster recovery testing, objectives and auditing.

  • Participates in recovery drills.

Security Performance Management:

  • Analyzes reports and makes recommendations for improvements.


  • Collaborates on critical IT projects to ensure that security issues are addressed throughout the project life cycle.

  • Informs stakeholders about compliance and security-related issues and activities affecting the assigned area or project.

  • Interfaces regularly with staff from various departments communicating security issues and responding to requests for assistance and information.

  • Reports to management concerning residual risk, vulnerabilities and other security exposures, including misuse of information assets and noncompliance.

Vendor Management:

  • Works with third party vendors during problem resolutions.

  • Interfaces with third party vendors to evaluate new security products or as part of a security assessment process.


  • Performs application security risk assessments for new or updated internal or third party applications.

  • Evaluates and recommends hardware and software systems that provide security functions.


  • Assists in the development of security awareness and compliance training programs.

  • Provides communication and training as needed.

  • May guide users on the usage and administration of security tools that control and monitor information security.


  • Mentors less experienced team members.


  • Bachelor’s Degree in Computer Science, Information Systems or other related field, or equivalent work experience.

  • Requires knowledge of security issues, techniques and implications across all existing computer platforms.

  • Typically has 3-5 years of combined IT and security work experience with a broad range of exposure to systems analysis, application development, database design and administration and 1 - 2 years of experience with IT security.

  • Willingness and ability to travel domestically and internationally, as necessary.

  • Work experience in security incident management, security risk management, and vulnerability assessment.

  • Work experience in performing VAPT and TVRA.5.

  • Effective in written and verbal communication in English.

Preferred Skills, Knowledge and Experience:

  • CISSP certification.

  • CEH certification.

  • Vendor Management experience.

  • Project Management experience.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 20% of the time.