Construire des solutions innovantes

Nos équipes de technologie et d’innovation cherchent à enrichir et à transformer la vie des enfants les plus vulnérables du monde en soutenant le partenariat World Vision avec des solutions intégrées d’information, de communication et de technologie dans le monde entier. Votre vision, notre vision?

Director, Network and Security Operations

*Preferred position location: Federal Way, Washington or Monrovia, CA. Other locations to be determined by home country of successful candidate in the United States where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF THE POSITION:

The Director, Network and Security Operations role is an influential role that determines how to implement the defined technology strategy and is a member of the AWG (architecture working group) for the partnership. This position is responsible for managing the Network and Security Operations group to deliver solutions on a global scale and ensure support for operational activities. The teams will define and maintain technical standards/roadmaps and work closely with field staff to deploy and/or support. This position champions architectural principles, artifacts, and technical roadmaps to create an environment that is responsive to change and supports the delivery of the business strategy.

Individuals in the IT Director II roles are responsible for managing, maintaining and developing global IT processes and standards relevant to their area. They manage multiple IT processes within one functional area and provide IT services to multiple regions globally.

Individuals within the IT leadership job family have responsibility for activities that contribute to planning, creating and implementing an IT vision and strategy aligned with the company’s strategic business plan. They oversee the development of corporate standards, technology architecture, technology evaluation and transfer. They manage small to large teams of people responsible for developing and delivering IT solutions for the business and customers. Each role within this job family provides technical and business leadership to their organizations as well as to the business.

IT Leaders are also responsible for analyzing trends in technology, assessing the impact of emerging technologies on the business, providing solutions to address technology and business issues, and managing financial resources while ensuring the development of high-quality technology solutions. These solutions must be developed at the best possible cost and be aligned with customer and business needs while establishing relationships with employees and key internal and external stakeholders. They are also responsible for participating and leading the development of an IT governance framework that defines the working relationships and sharing of IT components among various IT groups within the organization.

To be successful, individuals must possess a combination of business, technical and leadership skills and competencies. This requires an understanding of client’s business needs, processes and functions. They also need a solid knowledge of IT infrastructure, architecture, applications development and support, networks, and computer operations. In addition, individuals working in this job family must have excellent communication skills and the ability to influence others.

Individuals in the Architect job family interface across all business areas, acting as visionaries to proactively assist in defining the direction for future projects. They conceive strategies, solutions, build consensus, and sell/execute solutions. They are involved in all aspects of the project life cycle, from the initial kickoff through the requirements analysis, design and implementation. Additional responsibilities may include the establishment of the overall architectural viewpoints and the establishment and oversight of organization standards and policies. Architects identify major system interfaces, build e-business capabilities, and identify existing architecture weaknesses and opportunities for systems.

KEY RESPONSIBILITIES:

Business and IT Strategy:

  • Implements the tactical components of the IT strategy at an Enterprise level.

  • Works with business partners to understand business needs.

  • Manages the development and implementation of IT initiatives to support business strategy.

Change Management:

  • Embraces and executes change through frequent, communication to staff and clients about the change and the impact of the change (individual and business).

  • Consistently advocates for the change.

  • Coaches staff through the change.

  • Identifies and removes obstacles to change.

Governance:

  • Provides input into demand management process and executes on plan.

Architecture:

  • Provides input to technology planning within a functional area.

  • Implements solutions consistent within current context of overall architecture.

Process Improvements:

  • Implements defined process improvements.

Finance:

  • Participates in the development of IT budgets.

  • Tracks and takes appropriate steps to stay within budget.

  • Provides high-quality services at optimal cost to customers.

  • Measures service performance and implements improvements.

IT Technology Development:

  • Develops and implements technologies to improve the performance of a business efficiency and effectiveness.

Service Level Agreements (SLAs):

  • Participates and provides input to the SLA development process.

  • Ensures internal SLAs are met.

Vendor Management:

  • Provides advice and counsel to the vendor relationship decision-making and contract development processes.

  • Reviews service provider performance.

  • Identifies and confirms performance problems and notifies contract managers.

Resource Management:

  • Meets regularly with team to gather work statuses.

  • Discusses work progress and obstacles.

  • Provides advice, guidance, encouragement and constructive feedback.

  • Ensures work, information, ideas, and technology flow freely across teams.

  • Establishes measurable individual and team objectives that are aligned with business and organizational goals.

  • Documents and presents performance assessments.

  • Recognizes and rewards associates commensurate with performance.

  • Implements organizational practices for staffing, EEO, diversity, performance management, development, reward and recognition, and retention.

Workforce Planning:

  • Identifies the roles, skills and knowledge required to achieve goals.

  • Ensures staff has the resources and skills needed to support all work initiatives within the assigned function or Center of Competency (COC).

  • Participates in IT workforce deployment activities.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Bachelor’s or Master’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.

  • Requires experience in managing high performance teams and building relationships with people at a variety of levels.

  • Strong leadership skills.

  • Expert technical knowledge in at least one of the domains within the portfolio and working knowledge in the other(s).

  • Typically have 10 or more years of experience in multiple IT areas.

  • Experience with digital transformation initiatives (IAM, data analytics, etc).

  • Experience in the architecture realm: principles, design patterns, solution design.

  • Effective in excellent written and verbal communication in English.

Preferred Skills, Knowledge and Experience:

  • Experience in technology strategy planning and roadmap creation.

  • Experience in leading big change and influencing others.

  • Requires exposure to multiple, diverse technologies and processing environments.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally.

Project Director

PURPOSE OF POSITION

The Project Director has overall responsibility for the leadership and management of all grant related activities, consortium members and staff. The successful candidate has principal responsibility for representation to the donor and Government entities and provides strategic leadership and supervision of sub-grantees and sub-contractors while ensuring the security, feasibility, and sustainability of the program and contribution to Child wellbeing outcomes.

The project director must embrace the shared vision for the project and effectively manage available financial and human resources to make that vision a reality.

MAJOR RESPONSIBILITIES

List statements describing the final results of this position and method of accomplishments, and how results/performance are reviewed and measured. Begin with the most important accountabilities.

% Time

Major Activities

End Results Expected

40

Strategic Leadership and management

  • Responsible for the overall planning, implementation and management of the project as well as the achievement of the goals and objectives of the project in a timely and cost-effective manner.

  • Ensure strong communication and coordination with all team and consortium members as a means to effectively achieve program objectives. Encourage transparency among and between consortium members to promote coordination and effectiveness.

  • Lead the planning of project activities and set high quality performance targets ensuring adherence to technical standards, best practices and donor guidelines.

  • Design strategies, partnerships and interventions to guarantee the project is gender and ability-sensitive and that WV and implementing partners are accountable to beneficiaries.

  • Ensure grant management compliance for the project in alignment with donor and WV regulations.

  • Primary point of contact and collaboration for the team and in-country stakeholders, including USAID, implementation partners, government partners and other key stakeholders.

20

Strategic Engagement and Donor Relations

  • Direct and oversee grant implementation, ensuring that all strategic objectives are met through proper design, staffing, implementation and quality assurance

  • Represent the OVC project and World Vision to the donor, Government of Tanzania, implementing, technical partners and other appropriate bodies.

  • Ensure effective liaison with local government officials, local communities, donor representatives and other stakeholders as appropriate

Constantly look for more effective and efficient implementation and opportunities to increase impact

15

Monitoring, Reporting, Documentation & Knowledge Management

  • Establish and maintain effective project reporting, evaluation, and communication systems.

  • Submit timely accurate and quality reports that meet donor requirements

  • Document and disseminate project best practices, lessons learnt and success stories

20

Budget Management

  • Manage grant/project budget within approved spending levels and ensure accurate and timely financial reports to donors and World Vision.

  • Ensure grant/project expenses are reasonable, allocated as per assigned budget, prudent and spent in accordance with donor rules and regulations to ensure low risk audits.

5

Others

  • Any other duties as assigned by supervisor or designee from time to time

KNOWLEDGE, SKILLS AND ABILITIES

Minimum education, training and experience requirements to qualify for the position:

  1. A Master's degree in related field or equivalent experience in grant management in developing countries

  2. 10+ years of extensive international development experience managing large grants, working with local governments, civil societies and communities.

  3. Specific experience of managing donor funded health and child protection multiannual large grants

  4. Proven ability to manage technical teams and ability to integrate teams of professionals around common goals

  5. Keen understanding of the unique political dynamics of the country and ability to work carefully and collaboratively to support the various political entities in Tanzania

  6. Demonstrated accomplishment in working with host-country professionals, ministries and with donor colleagues in country

  7. Excellent managerial and operational experience, preferably in managing large donor projects involving coordination

List additional work experience required as a minimum qualification for this position.

  • Past experience of working with donor funded projects and knowledge of various donor’s financial rules and regulations at a senior level.

  • Experience in developing program work-plans, budgets, managing implementation, staff and short-term technical assistance.

  • Excellent representational and communication skills, written and oral proficiency in English, and verbal communication skills in Swahili is an advantage

  • Excellent past performance references (Three contacts should be provided with e- mail address, phone, title, name)

  • Experience in integrating teams of professionals around common goals and motivating through visionary leadership.

  • Proven experience in managing M&E and reporting systems

  • Demonstrated ability to deliver results and meet all donor deliverables.

Supply Chain Administrator

PURPOSE OF POSITION

To effectively manage the Supply Chain function in line with World Visions procedures in order to support timely implementation of World Vision Programs/Projects that will have the greatest impact on process improvement, simplification, standardization and cost containment thus ensuring the achievement of the Child Well Being Outcomes.

MAJOR RESPONSIBILITIES

% Time

Major Activities

End Results Expected

10%

Business Requirements

1. Understand the department's business requirements and apply in the day to day work.

Adherence to business requirements in fulfilling procurement needs.

10%

Planning

  1. Facilitate annual procurement planning sessions with key stakeholders

  2. Consolidate and report on the Procurement Plans

  3. Review and update Item Catalog prior to the planning process activity.

  4. Advise and familiarize Operations with the use of the Item

  5. Catalog

Availability of complete Item Catalogs for planning process and a complete Annual Procurement Plan.

15%

Strategic Sourcing

1. Advise on Market Assessment and Supplier Pre-Qualification process as per the direction from Coordinators and Advisors. sending bid invitations, follow-up of bids, assist coordinating pre-bid meetings as per the direction from Coordinators and Specialist.

  1. Maintain all supporting documents relating to the Sourcing

    Events based on the document management Supervise the Sourcing events Filed Offices and Assistance work relating to sourcing.

  2. Preparation of Procurement Committee submission documents based on the direction given by the Coordinators / specialists.

Procurement Committee meetings are held as per schedules (based on the sourcing plan).

Procurement Committee meetings minutes are prepared and signed on time.

Ensure categories for strategic sourcing are identified

10%

Supplier Contract and Relationship Management

  1. Accurately complete the master data management form

    (contract/supplier/ item register)

  2. Manage record keeping for all contract-related correspondence and documentation (Master Data Management).

  3. Communicate contract-related information to all stakeholders to ensure optimum usage of contracts.

4. Collect feedback on supplier performance as per the established SPM guidelines.

Availability of accurate and complete Master Data records (either in system or paper).

20%

Procurement Execution

1. Advise on the RFP/RFQ process for spot buys as required 2. Liaise with Shared Services & Finance to resolve supplier inquiries

3. Release POs to suppliers for spot buys and assigned categories.

Day to Day procurement operations are managed smoothly.

10%

Data Management, Analysis and Reporting

1. Collect and organize data from projects and business units. 2. Analyze and check data for accuracy and produce the required reporting output in accordance to the Policies /

Procedures & Guidelines as set by WV

  1. Prepare weekly/monthly procurement status reports in order to update the customers and other stakeholders.

  2. Perform Daily reconciliation exercises of all records and transactions performed within the same day and ensure that data validation, integrity and accuracy of data is meticulously maintained.

  3. Consolidate all findings and convert them into useful formats as provided by SCM Manager

Availability of information for supervisors to take decisions.

10%

Process, Procedure and Policy

  1. Work with senior SCM teams to manage Internal customer satisfaction

  2. Collect data to support performance scorecard reporting (i.e. KPIs)

Adherence to Process, Procedure and Policy in fulfilling procurement needs.

Guide user department on the collect procurement procedures to be followed.

10%

Control and Compliance

1. Maintain proper filing and record keeping as per the guidelines set by the management.

Procurement Records well maintained for future reference.

05%

On time payment of suppliers

  1. Ensure that payment documents submitted by suppliers are processed on time and suppliers payments are processed as per the agreed payment terms

Follow up with fields offices and accounts payable teams to ensure timely payment of suppliers.

KNOWLEDGE, SKILLS AND ABILITIES

Minimum education, training and experience requirements to qualify for the position:

1. Bachelor degree in Procurement and logistics, Supply chain or relevant studies

2. One year of experience in Procurement and Logistics or Accounting field

List additional work experience required as a minimum qualification for this position.

  1. Basic computer skills (Ms Word/ Excel/Spreadsheet/ Internet, Power point)

License, registration, or certification required to perform this position:

1. Certified by the Procurement and Suppliers professional board (CPSP)

Customer Success Analyst

*Preferred position location: Manila, Philippines. Other locations to be determined by home country of successful candidate in Asia where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF THE POSITION:

The Customer Success Analyst role is a position with the Customer Success team of WV United.

WV United is responsible for United 4, a new digital platform for web marketing and supporter experience.

The goal of the Customer Success team is to achieve growth in monthly recurring revenue for WV Offices on the United 4 platform, through

their online marketing assets such as their website, initially, and at subsequent stages, through email and social media.

The Customer Success Analyst (CSA) provides support to WV Offices (Customers) on the United 4 marketing platform, enabling its successful

deployment, to power their online marketing assets.

This role would involve close collaboration with colleagues across functional areas and working in an agile environment:

  • Collaboration with the United 4 Development Team, the United 4 Product team and Writers and Editors in WV Offices, particularly in the Asia Hub on the United 4 platform.

  • Disciplined approach to time management, aligned with agile work methodologies.

KEY RESPONSIBILITIES:

Customer Support/Problem Solving:

  • Provide technical support to Customers of United 4, replying to inbound queries via email or AskGabi, within committed SLAs.

  • Create Knowledge Base articles to enable self-service by Customers and identify the need for new articles from in-bound queries.

  • Identifies, investigates, resolves and escalates problems.

  • Gathers data to support recommendations to address problems.

  • Procures technical assistance to help in problem resolution.

Platform Performance:

  • Monitor performance of the platform to proactively support customers of any problems that they may encounter.

  • Identify and escalate bugs from inbound queries or platform reports for resolution within committed SLAs by the Software Development team.

Content and UX Performance:

  • Develop actionable insight from analysis of Google Analytics data on multiple pieces of content and user experience elements across multiple sites, against the RACE framework.

  • Preparation of monthly reports on content and UX performance to enable presentation to stakeholders and optimisation of decisions.

Documentation:

  • Documents system modifications.

  • Supports/develops system manuals.

  • Supports/develops system enhancement communication.

Customer Satisfaction:

  • May work closely with developers and end users to ensure technical compatibility and user satisfaction.

Business Case:

  • May provide assistance in business case development (i.e., research, data collection, systems).

Research/Technical Evaluation:

  • Keeps abreast of new and emerging technologies.

Service Level Agreements:

  • Ensures understanding of SLAs and impact of work on the achievement of the service levels.

  • Supports achievement of SLAs.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Bachelors degree in Mathematics, Economics, Information Management or Statistics

  • 2+ years experience in digital marketing analytics in a business-to-business environment. Familiarity with Content Management Systems. systems for Customer Relationship Management systems and IT Support and Google Analytics would be an added advantage.

  • Strong analytical skills with the ability to collect, organise, analyse, and disseminate significant amounts of information with attention to detail and accuracy using advanced analysis tools.

  • Passionate about customer service and delivering professional support to a global customer base.

  • Excellent communication skills in English, both written and verbal as well as in dealing with people on the phone, face-to-face or via email.

  • Self-manager and extremely well-organised to work remotely and multi-task, producing accurate work within agreed time-lines.

  • Effective in written and verbal communication in English.

Director, Infrastructure and End-point Computing

*Preferred position location: Federal Way, Washington or Monrovia, CA. Other locations to be determined by home country of successful candidate in the United States where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF THE POSITION:

The Director, Infrastructure and End-point Computing role is an influential role that determines how to implement the defined technology strategy and is a member of the AWG (architecture working group) for the partnership. This position is responsible for managing the Server/Database operations and Endpoint Computing groups to deliver solutions on a global scale and ensure support for operational activities. They will define and maintain technical standards/roadmaps and work closely with field staff to deploy. This position champions architectural principles, artifacts, and technical roadmaps to create an environment that is responsive to change and supports the delivery of the business strategy.

Individuals in the IT Director I roles are responsible for managing, maintaining and developing global IT processes and standards relevant to their area. They manage multiple IT processes within one functional area and provide IT services to multiple regions globally.

Individuals within the IT leadership job family have responsibility for activities that contribute to planning, creating and implementing an IT vision and strategy aligned with the company’s strategic business plan. They oversee the development of corporate standards, technology architecture, technology evaluation and transfer. They manage small to large teams of people responsible for developing and delivering IT solutions for the business and customers. Each role within this job family provides technical and business leadership to their organizations as well as to the business.

IT Leaders are also responsible for analyzing trends in technology, assessing the impact of emerging technologies on the business, providing solutions to address technology and business issues, and managing financial resources while ensuring the development of high-quality technology solutions. These solutions must be developed at the best possible cost and be aligned with customer and business needs while establishing relationships with employees and key internal and external stakeholders. They are also responsible for participating and leading the development of an IT governance framework that defines the working relationships and sharing of IT components among various IT groups within the organization.

To be successful, individuals must possess a combination of business, technical and leadership skills and competencies. This requires an understanding of client’s business needs, processes and functions. They also need a solid knowledge of IT infrastructure, architecture, applications development and support, networks, and computer operations. In addition, individuals working in this job family must have excellent communication skills and the ability to influence others.

Individuals in the Architect job family interface across all business areas, acting as visionaries to proactively assist in defining the direction for future projects. They conceive strategies, solutions, build consensus, and sell/execute solutions. They are involved in all aspects of the project life cycle, from the initial kickoff through the requirements analysis, design and implementation. Additional responsibilities may include the establishment of the overall architectural viewpoints and the establishment and oversight of organization standards and policies. Architects identify major system interfaces, build e-business capabilities, and identify existing architecture weaknesses and opportunities for systems.

KEY RESPONSIBILITIES:

Business and IT Strategy:

  • Implements the tactical components of the IT strategy at an Enterprise level.

  • Works with business partners to understand business needs.

  • Manages the development and implementation of IT initiatives to support business strategy.

Change Management:

  • Embraces and executes change through frequent, communication to staff and clients about the change and the impact of the change (individual and business).

  • Consistently advocates for the change.

  • Coaches staff through the change.

  • Identifies and removes obstacles to change.

Governance:

  • Provides input into demand management process and executes on plan.

Architecture:

  • Provides input to technology planning within a functional area.

  • Implements solutions consistent within current context of overall architecture.

Process Improvements:

  • Implements defined process improvements.

Finance:

  • Participates in the development of IT budgets.

  • Tracks and takes appropriate steps to stay within budget.

  • Provides high-quality services at optimal cost to customers.

  • Measures service performance and implements improvements.

IT Technology Development:

  • Develops and implements technologies to improve the performance of a business efficiency and effectiveness.

Service Level Agreements (SLAs):

  • Participates and provides input to the SLA development process.

  • Ensures internal SLAs are met.

Vendor Management:

  • Provides advice and counsel to the vendor relationship decision-making and contract development processes.

  • Reviews service provider performance.

  • Identifies and confirms performance problems and notifies contract managers.

Resource Management:

  • Meets regularly with team to gather work statuses.

  • Discusses work progress and obstacles.

  • Provides advice, guidance, encouragement and constructive feedback.

  • Ensures work, information, ideas, and technology flow freely across teams.

  • Establishes measurable individual and team objectives that are aligned with business and organizational goals.

  • Documents and presents performance assessments.

  • Recognizes and rewards associates commensurate with performance.

  • Implements organizational practices for staffing, EEO, diversity, performance management, development, reward and recognition, and retention.

Workforce Planning:

  • Identifies the roles, skills and knowledge required to achieve goals.

  • Ensures staff has the resources and skills needed to support all work initiatives within the assigned function or Center of Competency (COC).

  • Participates in IT workforce deployment activities.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Bachelor’s or Master’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.

  • Requires experience in managing high performance teams and building relationships with people at a variety of levels.

  • Strong leadership skills.

  • Expert technical knowledge in at least one of the domains within the portfolio and working knowledge in the other(s).

  • Typically have 10 or more years of experience in multiple IT areas.

  • Experience with digital transformation initiatives (IAM, data analytics, etc).

  • Experience in the architecture realm: principles, design patterns, solution design.

  • Effective in excellent written and verbal communication in English.

Preferred Skills, Knowledge and Experience:

  • Experience in technology strategy planning and roadmap creation.

  • Experience in leading big change and influencing others.

  • Requires exposure to multiple, diverse technologies and processing environments.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally.

Network Telecommunications Lead Engineer

*Preferred position location: Dakar, Senegal or Ghana. Other locations to be determined by home country of successful candidate in the West Africa Region where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

Lead Network/Telecom Engineers are responsible for the entire lifecycle of Network and Telecommunications global solutions and platforms. They participate in capacity planning, support the creation and the maintenance of network disaster recovery plans and monitor network performance activities. They lead technical design and development of regional and global Network/Telecommunications solutions and platform projects. They work on systems/issues that are highly complex in nature.

Individuals within the Network & Telecommunications job family are primarily responsible for the entire life cycle of Network and telecommunications global solutions and platforms, including: research and development, planning, implementation, operations, analysis, and technology migration for video, voice, and data communication systems worldwide. The operational roles participate in capacity planning, support the creation and the maintenance of network disaster recovery plans and monitor all network performance activities. They screen the network for attempted intrusions as well as design and implement appropriate network security measures and procedures. This job family is also

responsible for the development, design, installation, configuration, upgrade, maintenance and evaluation of telecommunication solutions. The most senior level in this job family works closely with Architects in developing the strategic direction and building the architecture blueprint for this domain.

This job family is responsible for the design, implementation and operation of global network management systems and network operation center, including FCAPS management capabilities (Fault, Configuration, Accounting, Performance and Security), among others. They are routinely involved with the configuration and maintenance of physical and logical network components.

Responsibilities in the telecommunications area may include emerging access technologies to be implemented in the field such as Wireless, Fiber, Satellite, Mobile networks, etc, as well as enterprise solutions in Unified Communications, Video and Telepresence, etc., developing call flow designs and call routing transfer procedures based on capacity, availability requirements and network rules, as well as evaluating the impact on applications. They also coordinate service requests for repair and maintenance of network telecommunication and equipment, and order voice, video, and data telecommunications for new locations and moves/adds/changes to existing services. Individuals provide Level 2 and 3

support for network or telecommunication issues that come through the customer service center. Senior professionals within this job family are additionally involved with architecture, planning and designing the network infrastructure and enterprise global network solutions.

This job family is also responsible for the persistent research in the industry of emerging technologies that can be built into innovative global solutions to positively impact the business. As such, a high level of expertise is expected at the end of the career progression, in the areas or domains such as: Wireless Communications, Data center networking, Routing and Switching, Access and Wan Technologies, Network and Telecom Security, Unified Comms (voice) and Telepresence (video).

Individuals in this job family demonstrate a high level of knowledge surrounding networks, telecommunications, and display strong troubleshooting skills. They are skilled in the use of network diagnostic tools and software aids for the investigation of problems. They must keep abreast of new technologies and may identify and implement new technologies and processes that improve the reliability, efficiency and availability of the communications environment.

KEY RESPONSIBILITIES:

Strategy:

  • Designates direction for LAN/WAN, internet, wireless, and remote access services.

Project Planning:

  • Participates in short- and long-term planning to meet requirements.

Design/Develop:

  • Works with client teams to gather requirements.

  • Creates and collaborates with cross functional teams to come up with build design documents that can be implemented.

  • Determines requirements impact on existing architecture, work processes and systems.

  • Ensures proper communication/ review of requirements and integration for impacted areas.

  • May participate in technical design review of applicable global projects.

  • Explains to non-SME's how the proposed solution will support their requirements.

Deployment:

  • Coordinates and leads the deployment and review of new, modified or enhanced system hardware and software components or services.

Administration:

  • Plans and monitors the installation, configuration and maintenance of network architecture such as WAN and LAN.

  • Researches, analyzes and recommends the implementation of software or hardware changes to rectify any deficiencies or to enhance performance.

  • Works with other technical staff to ensure connectivity and compatibility between systems.

Telecom:

  • Configures and maintains routers, switches and hubs for the enterprises’ telecommunication network.

  • Plans, updates and validates voice network configurations.

  • Coordinates the deployment of new telecommunications components and services with the client and support teams.

  • Certifies the functionality of telecommunications components and services.

  • Ensures capacity planning is performed according to specifications.

  • Develops and implements strategies to identify future client and technology bandwidth and capacity needs.

Audio & Videa Conferencing:

  • May lead the planning and coordinating the resources for audio and video conferencing.

  • Sets-up and conducts multiple-point conferencing for meetings, sharing of documents, computer displayed information and whiteboard.

FCAPS Management (Fault, Configuration, Accounting Performance, and Security):

  • Analyzes network/telecom activity and problems to discover and prevent systematic errors.

  • Recommends network design changes/enhancements for improved systems availability and performance.

  • Analyzes facilities bandwidth requirements and system interdependencies.

  • Develops capacity planning models.

  • Assesses network performance to ensure that it meets the present and future needs of the business.

Customer Support:

  • Provides support for connectivity or related network/ communication issues for the user community.

  • Provides documentation, training, and guidance for computing system clients and programmers.

  • Provides responsive support for problems found during normal working hours as well as outside normal working hours.

Production Support:

  • Provides Level 2 and 3 support.

  • Troubleshoots, diagnoses, and resolves problems.

  • Documents problems and resolutions for future reference.

Policies, Processes & Standards:

  • Adheres to policies, processes and standards.

Business Continuity:

  • Assists in the development of a comprehensive disaster recovery plan.

  • Assists in the development of disaster recovery plans with service providers and network carriers.

Security:

  • Assesses service performance risks and provides input for contingency planning.

Vendor Management:

  • Works with vendors to resolve network/telecommunications problems.

  • Assists in negotiation efforts for contracts with external vendors or individuals.

  • Ensures that external parties are adhering to contract requirements.

  • Notifies management when contract requirements are not being met.

  • Reviews all invoices and resolves discrepancies.

Research/Evaluation:

  • Conducts technical research on network / telecommunications upgrades and components to determine feasibility, cost, time required, and compatibility with current system.

  • Evaluates, selects and implements tools to improve the quality and effectiveness for monitoring/ administration tasks and enhance security levels.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Bachelor’s degree or technical institute degree/certificate in Computer Science, Information Systems, or other related field. Or equivalent work experience.

  • CCNA or equivalent experience.

  • Typically requires 5 – 7 years of relevant IT work experience.

  • Willingness and ability to travel domestically and internationally, as necessary.

  • Effective in written and verbal communication in English.

SENIOR COMMUNICATIONS AND PUBLIC ENGAGEMENT OFFICER

JOB PURPOSE (Limit 750 characters)

The Senior Communications Public Engagement Officer supports the management communication and public engagement function in keeping the World Vision employees and the public at every level informed on positive developments in the organization and support the process of explaining and building understanding of the mission and vision of World Vision Tanzania. He/she is responsible for managing, developing products and tools facilitating channels of communication that promote information sharing and learning. The incumbent is also responsible for maintaining, updating and promoting the World Vision Tanzania website to internal and external audiences, especially donors. He/she will also develop and disseminate key communications resources for marketing, public awareness and management of emergencies. The incumbent will also observe the mission and core values of World Vision and demonstrate a quality of spiritual life that is an example to others.

MAJOR RESPONSIBILITES

% of time

Activity

End Results

20

Monitors implementation of internal communications for public engagement strategy with a clear annual work plan and budget and produce key internal communications messages, products and tools to support the organization to reach its strategic communication outcomes

Communicate Country Strategy to public and objectively executing implementation of communications for public engagement strategy in line with achieving overall goals of Country’s program.

20

Manage, update and promote the WV Tanzania Website and social media platforms (Instagram, Facebook, Twitter and YouTube) to internal and external audiences, especially to donors and the public

Increase visibility of our interventions and public engagement through social media response.

10

Develop and enhance tools, materials, channels and electronic interfaces such as the intranet to facilitate appropriate and effective flows of internal information and communication to staff.

Pro-active and Increase response of content request for Supporting Offices, and knowledge generation of our intervention to staff and regional office.

15

Oversee the application of WVI communications branding policy across all internal products, build strong brand presence and assist staff in implementing the brand guidelines as appropriate

Increase standardization of branding across all produced internal and external products.

10

Produce consistently and timely feature stories and photos for sharing with World Vision Partnership-wide website, intranet, the World Vision Tanzania website and all departments.

Engaging and capacitating APs teams in developing evidence-based content on monthly in increasing visibility of WVT in online platforms.

10

Work with print and broadcast media to generate proactive and positive news coverage for important media opportunities and interviews that promote and protect the public image and ministry of WVT

Strengthening media relation and increase WVT presence in regional, national and global media. Monitoring and sharing media mentions with staff.

10

Produce emergency communications messaging and products (web-based situation reports, stories and photos) and ensure internal audiences are informed and updated in a timely manner

Collaborates to build a communications (or external engagement) strategy and plans in order to support response leaders, response and Partnership strategic objectives. Sharing of current status of emergency support through stories and in commemoration of International Days e.g., International Day of Refugees.

5

Develop and design content for internal newsletter for staff

Monthly sharing of ND Newsletter through emails.

KNOWLEDGE/QUALIFICATIONS FOR THE ROLE

Required Professional Experience

A person with three years working experience in the field of communications and public engagement. With strong knowledge of media industry in the country. He/she must be critical and possess writing and editing skills. The candidate must know how take photos and videos for documentation. He/she must be innovative and knows design applications. Understanding of INGO is added value.

Required Education,

training, license,

registration, and

certification

Bachelor Degree in Journalism, Mass Communications or Public Relation

Preferred Knowledge

and Qualifications

  1. English language fluency (written and verbal)

  2. Excellent writing skills, with photographic and video skills also preferred

  3. Ability to maintain effective working relationships with all levels of staff and public

  4. Demonstrated experience in using website programs

  5. High level of confidence and confidentiality

  6. Graphic Design skills for materials to be shared online platforms.

Travel and/or

Work Environment

Requirement

Office – Based with Frequent Travel to field

Physical

Requirements

30% of field travel

Language

Requirements

Kiswahili and English

KEY WORKING RELATIONSHIPS

Contact (within WV or outside WV)

Reason for contact

Frequency of contact

All APs, Clusters

These are field offices that Comms and Public Engagement are frequent engage.

Monthly

Media Houses

We need profile our work through media engagement; newspapers articles, live talk shows, etc.

Frequent

Supporting Offices

We have request of content from Supporting Offices, as such we respond to the quest.

Pro-active developing interest story per Support Offices area of fund.

Upon Request

Quarterly

Donor Organisation

Different Grants have different requirements for visibility of the works as such support project teams to respond to the requirements.

Upon Request

Quarterly

Digital Marketing Leader

*Preferred position location: United Kingdom. Other locations to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

  • Direct leadership of the strategy, planning & roll-out of the new Digital Marketing Shared Service.

  • Ongoing direct leadership of this Shared Service once established.

  • Strategic leadership of the Digital Marketing strategy for the organization, improving digital marketing capabilities necessary to achieve Our Promise Strategic Imperatives.

  • Chair the MarTech Steering Group, and lead of the organisation’s MarTech strategy in constant collaboration with WVIT.

  • Governance and strategy leadership of MarTech development.

  • Strategic leadership of the business change agenda around global digital marketing.

  • Own the digital marketing relationship with Support Offices, National Resource Developments (NRDs), and Transitional Field Offices (TFOs) globally.

KEY RESPONSIBILITIES:

Planning:

  • Owns the creation and execution of strategic planning for the Digital Marketing Shared Service, and the Digital Marketing at Global Marketing Centre (GMC).

  • Owns the Digital relationship with WVIT colleagues for planning purposes, especially in harmonizing the marketing & IT digital agendas, budgets and plans.

  • Strategic risk, issue and escalation ownership for all Digital Marketing projects in GMC.

  • Prioritisation of GMC Digital Marketing work, in close collaboration with WVIT.

Strategy:

  • Leads on the medium- to long-term strategy for Digital Marketing across the Partnership, bringing together a number of business agendas in the process.

  • Forms strategic plans that complement and contribute to the overall Partnership strategy, Our Promise.

  • Creates and agrees strategic prioritization criteria – displaying openness and collaboration with Support Offices, Global Centre, NRDs, TFOs, and Field Offices (FOs) in the process.

Leadership:

  • Visible, pragmatic, open and humble leadership of the Digital Marketing agenda, strategy and benefits across the Partnership.

  • Leading the digital marketing relationship with SOs, TFOs, NRDs and FOs, bringing them together to collaborate on shared digital marketing projects & goals.

  • Leadership of multi-disciplinary teams and squads at a strategic level, owning the business outcomes and change and providing strategic direction at a suitable level.

  • Direct line-management of DMSS.

Revenue Generation:

  • Ensuring the global Digital Marketing Shared Service meets revenue and profitability outcomes, both in Child Sponsorship and other products.

  • Owning the “Yield-to-Field” of the Digital Marketing Shared Service, ensuring sustainable profitability that generates ongoing funding to the World’s most vulnerable children.

IT Parterning:

  • Effectively and skillfully partners senior leaders in IT to manage the delivery of technical aspects of Digital Marketing initiatives.

  • Manages the strategic relationship with IT, aligning strategies and goals across technical and business aspects of the Digital Marketing Portfolio.

  • Effectively leads multi-disciplinary teams of resource, bring IT effectively into governance, reporting, delivery and all other aspects of Digital Marketing.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Bachelor’s degree in Marketing, Information Science, Business, or other related field. Or equivalent work experience.

  • Requires advanced knowledge of business operations, marketing operations, marketing agency ops, and MarTech stacks.

  • Typically requires 15-20 years of relevant technical & business work experience, esp in leading Digital Marketing agencies, campaigns and business development.

  • Fluent in English - required.

Preferred Skills, Knowledge and Experience:

  • Held senior leadership position in Digital Marketing agency.

  • Has led in business start-up environments, setting up teams, business models and service models from scratch.

  • Deep experience of implementation and usage of various marketing technology stacks, especially .net and C# stacks involving such technologies as Umbraco & Sitecore.

  • SAFe, Agile, Scrum or other qualification in collaborative development methodologies between IT and the Business.

  • Certified by Chartered Institute of Marketing or equivalent professional body.

  • Fluent in other languages especially Spanish & German.

Work Environment/Travel:

  • Willingness and ability to travel domestically and internationally, as necessary, up to 40% of the time.

ICT Coordinator Gemena

Avis de vacance de poste

Intitulé du poste : ICT Coordinator

Type de recrutement : Local (interne& Externe)

Lieu d’affectation : Gemena

Date limite de dépôt : le 28 Février 2021

des candidatures

  1. But du poste

    Soutenir et maintenir les opérations quotidiennes des systèmes d'information de gestion de Zonal & Clusters, par la fourniture d'un service orienté vers le client qui se concentre sur le soutien du personnel et la mise en œuvre de solutions innovantes qui automatisent les processus d'affaires et informent la prise de décision.

  2. Principales responsabilités :

  1. Fournir une assistance technique de première ligne ; répondre aux demandes d'assistance par téléphone, par courrier électronique ou en personne

  2. Maintenir un niveau élevé de service à la clientèle pour toutes les demandes d'assistance et respecter l'accord de niveau de service

  3. Responsabiliser/former les utilisateurs sur la meilleure façon de prendre soin de leur équipement informatique

  4. Aider le Coordonnateur ICT à faire face à la charge de travail afin de s'assurer que les services sont fournis et maintenus aux niveaux convenus.

  5. Tenir un journal de tous les problèmes logiciels ou matériels détectés et aider les utilisateurs à utiliser l'équipement informatique en leur fournissant l'orientation/la formation et les conseils nécessaires.

  6. Assurer une sauvegarde régulière des données pour les utilisateurs conformément à la politique de reprise après sinistre & Encadré

  7. Recevoir tout nouveau matériel informatique en veillant à ce qu'il soit saisi dans la base de données des actifs et à ce qu'il soit correctement alloué installe et entretient le matériel et les logiciels en utilisant les listes de contrôle pertinentes pour garantir le respect des normes

  8. Rediriger les appels plus complexes vers le membre compétent de l'ICT Support.

  9. Préparer des rapports d'activité ICT.

  1. Qualifications : Formation / connaissances / Compétences Techniques et Expérience

Les éléments suivants peuvent être acquis par une combinaison d’une formation formelle ou autodidacte, une expérience préalable ou un apprentissage sur le tas:

  • Qualification minimum requise :

  • Diplôme en informatique, en technologie de l'information, en génie électrique et électronique ou dans un domaine connexe.

  • Expérience : 5 ans d'expérience dans le domaine des technologies de l'information/systèmes d'information, de préférence au sein d'une ONG internationale.

  • Préférence : Diplôme universitaire en génie informatique, ou dans un domaine connexe.

  • Compétences & Aptitudes Techniques :

  • Capacité à administrer un réseau de bureaux.

  • Expérience professionnelle dans les systèmes d'exploitation Lotus Notes, Sun Systems et Windows (serveur et clients), Cisco (routeurs et pare-feu) et une certification dans l'un d'entre eux. (MCSA, MCSE, CLS, CLP, CCNA, CNE)

  • Penser de manière critique - Utiliser la logique et l'analyse pour identifier les améliorations et les failles potentielles des mesures de sécurité.

  • Prendre des décisions et résoudre les problèmes –

  • Rechercher des informations et des données pour évaluer, hiérarchiser et formuler les meilleures solutions ou pratiques

  • Interpréter et présenter les résultats des recherches dans des rapports clairs et concis.

  • Avoir de bonnes compétences en communication et s'exprimer oralement et par écrit.

  • Une qualification en développement d'applications sera un avantage supplémentaire

  • Faire preuve d'intégrité, de responsabilité et de respect

  1. Langues

  • Excellentes connaissances du Français en communication (orale et écrite),

  • Une connaissance pratique de l'anglais.

  1. Attitudes et comportement

World Vision est une ONG dont le travail est centré sur les enfants. Ainsi World Vision se réserve le droit d’éliminer tout candidat qui aurait un antécédent relatif à l’abus sur un enfant ou des comportements contraires à la protection des enfants ; ce, même après la proclamation des résultats du test.

Les candidats doivent en outre être disposés pour :

  • Un engagement chrétien par le style de vie, les paroles, les pensées et le témoignage ;

  • Un engagement démontré à la vision, à la mission et aux valeurs fondamentales ;

  • Une habileté a travaillé dans un environnement multiculturel et engagé à créer de bonnes relations avec différents groupes

Les candidatures féminines sont fortement encouragées

Les candidats doivent en outre être disposés pour :

  • Un engagement chrétien par le style de vie, les paroles, les pensées et le témoignage ;

  • Un engagement démontré à la vision, à la mission et aux valeurs fondamentales ;

  • Une habileté a travaillé dans un environnement multiculturel et engagé à créer de bonnes relations avec différents groupes

Integrated Automation Developer I (Shared Services)

*Please submit your CV in English.

PURPOSE OF POSITION:

The Integrated Automation Developer I applies skills with the support of the BI Manager and team members, to generate automated solutions to pursue the mission of the partnership and improve the efficiency of our resources, this includes the Shared Services and other parts of the organization. This role is an active participant in projects assigned by the manager, has basic understanding of the processes and may provide basic recommendations for improvement opportunities; also makes decisions only regarding its own workload and has low range of influence outside of his own team. Usually completed or about to complete studies in Systems Engineering, Computer Science, Software Development or similar.

KEY RESPONSIBILITIES:

Process Automation Solutions:

  • Design the basic flows and functionalities of robotic solutions for simple repetitive processes.

  • Maintain, improve or change solutions according to new requirements.

  • Combine basic languages and tools to ensure maximized utilization of resources.

  • Follow software development methodologies.

Data Collection Solutions:

  • Design low complexity forms.

  • Apply basic process maps analysis tools to draft solutions.

  • Design basic workflows for notifications.

  • Partner with Business Intelligence in all data collection solutions projects.

  • Assist in the maintenance of forms and low complexity changes.

  • Partners with Business Intelligence to design basic forms that collect information such as dates, drop downs, submits, attachments, etc.; with basic email notifications triggered by creation or changes in the forms.

Documentation:

  • Document process maps of designed solutions and new processes.

  • Use the templates required for proper documentation of automation projects.

  • Document learnings, upgrades and best practices from using automation software.

Continuous Improvement:

  • Apply basic Lean Six Sigma principles and methodology to the projects assigned.

  • Assist with methodology applications in assigned projects.

  • Provide basic recommendations for areas of opportunity.

KNOWLEDGE, SKILLS AND ABILITIES:

  • First Degree in Computer Science or related Studies.

  • 1-2 years of experience in a similar position.

Preferred Skills, Knowledge and Experience:

  • Robotic Process Automation (RPA) - Basic

  • InfoPath or PowerApps - Basic

  • Excel (VBA) - Basic

  • SharePoint – Basic

  • English – B2