Developing People and Culture

The mission of our Human Resource and Staff Development teams are to support World Vision's total operation in meeting our goals for children and communities through our most valuable assets – our people. Is your vision our vision?   

Learning Advisor/Course Manager

*Preferred position location: Dakar, Senegal. Other locations to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.


You will manage the delivery of a suite of facilitated online courses ("eWorkshops") for WV field-based technical staff worldwide, in a way that ensures a high-quality, engaging and effective learning experience for all participants.

This includes set-up and maintenance of course instances on the learning platform (Moodle); coordination and coaching of a team of subject-matter expert facilitators; monitoring participant engagement and supporting them with technical and administrative issues; and ongoing evaluation and update of the courses (with support from designers and subject-matter experts). You will support the development of new course materials on the platform, and seek to optimise our use of Moodle and learning technologies.


Support Course Design and Preparation:

  • The Senior Learning Designer is supported in the re / design of orientations and eWorkshops.

  • Course sites in Moodle are set up according to Technical Academy style guide.

  • When required, design elements are produced (Rise/Storyline Modules, Facilitator Guide etc).

  • The Training Administrator is supported in course marketing, enrollments and eFacilitator recruitment.

  • Pre-course information for participants is accurate, helpful and timely.

  • eFacilitators adequately prepared and inducted.

Course Management - eWorkshop and Facilitator Coordination:

  • Multiple eWorkshops planned for and managed simultaneously.

  • Workshops coordinated effectively in line with Technical Academy guidance, to optimise learner and facilitator experience.

  • eFacilitators supported to facilitate to high quality standards, through mentoring, coaching and constructive feedback.

  • Learners supported to complete the courses through careful monitoring and engagement.

  • Evaluation reports produced to inform decision making and quality improvement.

Course Quality Improvement:

  • Course design and guidance for learners are informed by the latest Moodle developments.

  • Course administration / coordination / quality improvement innovations are shared and standardised across all Technical Academy offerings (where applicable).

  • Updates to courses reflect evaluation outcomes and the most up-to-date WV programmatic guidance [and] respond to target audience needs, [helping participants to] drive performance and continually increase programme effectiveness.

Team Collaboration:

  • Contribution to Technical Academy planning and strategy

  • Contribution to the ongoing evolution of online learning approach and processes.

  • Establishment and strengthening of linkages and networks with relevant WV communities of practice and experts, stakeholders and partners.

  • Contribution to team projects and activities.

  • Participation in team meetings, one-on-one meetings, and representation of the team at relevant stakeholder meetings.


  • Experience running events / courses.

  • Able to (remotely) build and maintain positive and professional relationships with a wide range of stakeholders across boundaries of seniority, language and culture.

  • Advanced knowledge of Moodle course administration and editing, including ability to troubleshoot and research solutions independently.

  • Graphic Design / editorial experience (esp web editorial).

  • Experience of effective remote collaboration with globally dispersed colleagues.

  • Managing/coordinating translation projects.

  • Capacity building and facilitation (preferably online), including deployment of adult learning principles.

Your professional experience is evidenced by the following attributes:

  • Highly organised with excellent attention to detail.

  • Able to set and balance multiple priorities and tasks, including effective coordination with others.

  • Very strong verbal and written communication skills: able to communicate online (verbal and written) with confidence, clarity, warmth and respect.

  • Solutions-focused with a collaborative approach to problem-solving, viewing mistakes and challenges as learning opportunities.

  • Highly organised with excellent attention to detail.

  • Able to set and balance multiple priorities and tasks, including effective coordination with others.

  • Very strong verbal and written communication skills: able to communicate online (verbal and written) with confidence, clarity, warmth and respect.

  • Solutions-focused with a collaborative approach to problem-solving, viewing mistakes and challenges as learning opportunities.

  • Articulate storyline / Rise Moodle (preffered), Adobe professional (optional).

  • High degree of proficiency in using email, MSWord, Excel, PowerPoint, Familiarity with Teams / similar online collaboration software.

Preferred Skills, Knowledge and Experience:

  • Bachelor's degree (in one of the following or related disciplines: International Development, Human Resources Management, Adult Learning, Business Management).

  • WVI Technical Sector knowledge and / or experience (Education, Child Protection & Participation, WASH, Health & Nutrition, Livelihoods, Faith & Development, Social Accountability).

  • Fluency in French (preferably West African) or Spanish.

  • Managing/coordinating translation projects.

  • Capacity building and facilitation (preferably online), including deployment of adult learning principles.

Work Environment/Travel:

  • Flexible work hours required due to working across timezones.

  • Timezone and regular working hours compatible with Indonesia.

  • Ability and willingness to travel domestically and internationally up to 10% of the time.

  • Ability to work from home without distraction.

Psychosocial Support Officer


The Psychosocial Support Officer (PSSO) will be 100% field based and will support the implementation of the protection objectives and activities related to the OFDA project to be carried out in Rutana, Cankuzo and Ruyigi.

He / she will be in charge of the implementation of all activities related to the PSSO or level of Rutana, Cankuzo or Ruyigi under the OFDA project, including the collection of trainings on the Psychosocial support (PSS) to the health centers identified in the project, as well as the organization of Psychosocial support sessions within the communities of Rutana, Cankuzo or Ruyigi.


  • Set up training for the health centers identified in the project;

  • Train local focal points on COVID-19 presentative measures;

  • Disseminate the COVID-19 key messages in health centers identified in the project;

  • Organize the community sessions on the PSS;

  • Support community discussions on COVID-19 and other topics such as GBV;

  • Support the referencing of protection cases identified in the project;

  • Identify of beneficiaries in the project;

  • Support beneficiaries in PSS matters;

  • Strengthen the capacities of health centers in identifying vulnerable cases and legal referral;

  • Work through different actors on the identification of beneficiaries;

  • Provide capacity building of staff under his supervision.


  • Have a university degree in psychology / social science or political science;

  • Have 2 years of experience in a similar position’;

  • Field experience in the field of protection, child protection, GBV or trafficking;

  • Experience in providing training;

  • Excellent skills in MS Word, Excel and PowerPoint;

  • Advanced command of French; fluency in English desirable;

  • A good understanding of humanitarian issues.

How to apply:

Should you wish to apply for this position, please go to If this is your first time applying online via the World Vision International careers website, you will need to register an account along with your application details. This site will provide you with additional functionality, such as saved searches and email alerts. Registration requires minimal information to create your account. Further details will be collected during the application process. All applicants must apply using our online application system, CVs received via email or standard post will not be considered.

In case you face challenges applying through the online system, please call HR department for support. The closing date for submission of applications (Updated and signed CV, motivation letter, certificates of service, and Certified Degrees) is September 24, 2020. No late applications will be accepted.

Important Note:

  • World Vision Burundi does neither use employment agencies nor does it charge money for recruitment, interviews or medical checks.

  • As a child focused organization, World Vision is committed to the protection of children and does not employ staff whose background is not suitable for working with children.

  • Although all applications will be considered on their individual merit, suitably qualified women are especially encouraged to apply.

Director, Learning & Development

*Preferred Location: London, U.K.; Open to other locations within a jurisdiction (country or U.S. State) where WVI is registered to operate.


This role will develop, manage and drive a global Leadership & Development (L&D) strategy to strengthen people and organisational capabilities and performance. It will create a future-focused and effective global learning eco-system, which inspires and enables impactful development experiences and shifts in learning mindsets and behaviours.

The role will deliver a world-class L&D service which provides thought-leadership and cutting-edge learning tools and solutions. It will partner with and influence leaders to optimize L&D resources and integrate L&D into organisational practices to attract talent and build and sustain a skilled, vibrant and agile workforce.


  • Develop, manage and drive a global L&D strategy with appropriate and sustainable governance mechanisms, deliberate and systematic capability building and impact measurement, all achieved in partnership with key business and L&D leaders across WV.

  • Lead the growth and performance of a centralised L&D function (with formal and matrix relationships) to provide thought-leadership and a range of products and services to ensure consistent high-quality global learning solutions which meet development needs and nurture a culture of learning and performance.

  • Partner with and influence business leaders and other P&C stakeholders to ensure effective integration of L&D into key organisational practices, including data measurement and analytics, to optimize L&D impact and build an evidence base.

  • Lead or facilitate partnerships and opportunities to collaborate with external stakeholders to contribute to wider-industry better practices and to leverage learning and resources to strengthen WV L&D and promote a culture of continuous improvement and innovation.



  • 8-10 years of professional expertise backed up substantial experience in L&D (Training & Development), ideally in a regional or international role and within the Development and Humanitarian Assistance industry.

  • Deep understanding of L&D and capacity building practices, challenges, trends and better-practices within the Development and Humanitarian Assistance industry and in the wider L&D industry.

  • Strong instructional design, coaching, facilitation and training skills with evidence of effective application across international contexts and culture.

  • Experience in leading a learning and development function and in designing and implementing key learning and development initiatives for improved staff capacity, across a global organisation.

  • Experience in successfully designing and implementing strategies, initiatives, projects in complex settings and involving diverse stakeholders.

  • Sound understanding of contemporary practice in the specialist field of learning and development and experience in successfully implementing learning strategies in complex settings.

  • Expertise in specific areas of Learning & Development practice, in particular utilizing a competency based approach to staff skill building. (eg must demonstrate personal expertise in several of the following: learning strategy, needs analysis, programme design, curriculum design, instructional design, learning evaluation, e-learning, facilitation, competency design, competency assessment).

  • Master or Bachelor Degree in one or more of the following; Education/Professional Education and Training; HR/Human Resource Development; Organizational Development.


  • Experience working in the Development and Humanitarian Assistance industry, including experience in field-settings.

  • Focus on ministry outcomes (not only on learning design and delivery).

  • Consulting skills, client relationship skills, customer service orientation and ministry mindset.

  • Bias for action and capacity to deliver efficiently and effectively. Capability in project managing multiple strategies across a complex organization and across multiple geographies.

Work Environment:

  • The position may require the ability and willingness to travel domestically and internationally up to 30% of the time.

Global Total Rewards Director

*Preferred Location: Greater London area, U.K.; Other possible locations include the United States (Eastern Time Zone) where WVI is registered to operate.


The purpose of the Director, Global Total Rewards role is to:

  • Develop, lead and implement the Total Rewards Centre of Expertise (COE) providing thought leadership and expertise to develop quality products, metrics, services and resources that support and drive culture change as part of the new Global Centre People & Culture (GC P&C) operating model;

  • Review and deliver strategies, initiatives, and processes aligned to the Total Rewards Philosophy including, but not limited to benefits programs, remuneration, executive compensation, job architecture, salary structures and global mobility;

  • Continuously evaluate and improve the effectiveness of our rewards programs to ensure they are aligned with our business needs.


  • Create the Total Rewards Centre of Expertise using proactive and innovative approaches to ensure that our various rewards programs are competitive, drive business results, are aligned with our culture, and are understood and valued by our employees.

  • Evolve WV's comprehensive strategy for Total Rewards using compelling and equitable compensation and benefits programs aimed at attracting and retaining 'best in class' talent in a competitive not-for-profit environment and across multiple markets and extremely diverse locations.

  • Provide strategic direction, planning and requirements to execute the design, implementation, communication and administration of WV's various programs.

Lead the Total Rewards team, review and update remuneration, incentive and rewards strategies aligned to the Total Rewards Philosophy:

  • Revise accordingly compensation, entitlements and benefits systems and processes to ensure consistent application of the Total Rewards philosophy and strategy;

  • Implementation of aligned Job Evaluation/Architecture processes across partnership;

  • Ensure equitable and attractive benefits which are aligned to the Total Rewards Philosophy recognizing the stewardship of the organization, whilst championing employee needs in a diverse, and in many instance, remote and hardship locations.

Lead the Global Mobility team and drive the requirements for a diverse international organization which are consistent with the Total Rewards Philosophy:

  • Maximizes ROI, employee engagement, wellbeing and development, talent attraction and retention, WV strategic outcomes;

  • Ensure that total rewards for our international staff are aligned to the various markets in which we operate and recognizes the various talent demands e operational need, specialist rare talent, top tier leadership;

  • Ensure we are aligned to global best practice and recognizing the globalization of employment in designing total rewards: - tiered international assignee programs;

  • Has clear initiatives relating to effective expatriation and repatriation.


  • Master's Degree highly preferred;

  • 15+ years of relevant work experience in Compensation, Benefits and/or Total Rewards or HR Operations and significant people leadership experience in a complex, multinational organization;

  • A history of successful interaction, influence and collaboration with all levels of stakeholders, including outstanding customer service orientation both with employees and across P&C (in particular with our P&C Business Partner team);

  • Must be both a strategic leader and hands-on contributor who is passionate about how compensation and benefits directly impact the employee experience - ability to translate strategic imperatives into tangible and relevant local outcomes;

  • Consultative approach - can effectively solicit feedback on all aspects of total rewards and adapt changes when needed;

  • Demonstrated interpersonal and communication skills (e.g. spoken and written);

  • Proven leadership skills and team management capabilities;

  • Clear and positive Christian faith commitment and capacity to provide leadership and guidance in this area;

  • Advanced Certification highly desirable (e.g. ACCP, CCP);

  • Global HR Certification desirable (e.g. SHRM, CIPD);

  • Strong business acumen and demonstrated capacity to work as a business / ministry partner with a diverse senior group;

  • Sound understanding of contemporary HR practice and experience in successfully implementing HR policies and initiatives in complex settings;

  • Bias for action and capacity to deliver efficiently and effectively;

  • Problem-solving skills and capacity to deliver under pressure; pragmatism; persistence;

  • Strong demonstrable reserves of motivation and energy to embrace new challenges and craft impactful and sustained interventions in innovative ways;

  • English - written and spoken Spanish, French or Portuguese a plus.

Work Environment:

  • 25% Travel - willingness and ability to travel domestically and internationally.

Regional Director - People & Culture, West Africa Region


Provide strategic leadership to World Vision West Africa Region in the area of People & Culture, and Organizational Development by maximizing the potential of World Vision’s (WV) human resources and optimizing organizational performance, sustaining the culture and ensuring alignment to fulfill WV’s strategy. Reporting to the Senior Director of Operations, and matrix reporting to the Chief People Officer, the Regional People & Culture (P&C) Director will provide leadership in developing leadership capacity, furthering executive development of National Directors (NDs) and senior staff. The Regional P&C Director also will build strong relationship with Global Center client groups and engage with external network to collaborate and further build WV’s brand. Matrix manages National Office (NO) People & Culture Directors and leads a team of Regional Office People & Culture staff.


Leadership & Strategy:

  • Lead West Africa Region’s P&C function in developing a vibrant and empowering culture that supports and enables the execution of World Vision’s strategy and achieve the child well-being aspirations and outcomes.

  • Champion effectiveness & efficiency of West Africa Region’s P&C function through continuous development of high-quality services and processes to support leadership development and talent agenda.

  • Guide the Leadership Team in the West Africa Regional Office, National Directors and National P&C Directors on all facets of P&C whilst promoting organizational culture, agility and effectiveness, alongside modeling Mindset & Behaviors and Core Competencies.

  • Lead and promote compliance to applicable (local) employment regulations, immigration and labor laws as well as WV policies and guidelines.

  • Demonstrate vibrant and mature Christian spiritual leadership through all People and Culture (P&C) related processes, practices and tools integrate, where applicable, and be guided by relevant competencies regarding WV’s Mission, Vision and Core Values.

Technical & Operational Support:

Provide direction and guidance in all areas of P&C such as Recruitment, Workforce Planning, Change & Organizational Development, Total Rewards, Employee Relations, Staff Care, Performance Management, Talent Development & Management, Retention, Succession Planning, among other specific objectives:

  • The region has 2 of the Most Fragile Countries (Mali and Central Africa Republic (CAR)) and two others on the verge of falling into that category (Niger and Chad). Improving staff care and security is a priority and needs special attention, as well as reducing staff turn-over.

  • Strengthening career conversations and intentional succession planning for leaders and managers.

  • Working with National Office P&C leaders on enhancing and tracking gender balance in each office.

  • Attracting, retaining and developing a pool of Francophone staff who are bi or multi-lingual.

  • Provide objective input and contribution in the development of effective Global, Regional & National P&C Standards, Policies and Procedures.

  • Work with Regional and National Offices’ stakeholders to ensure HR system (Our People) is optimized and P&C processes, policies and protocols are comprehended, followed and upheld in each offices to meet/advance P&C standards.

  • Work with Regional and National Offices’ P&C network to identify, develop and nurture a robust talent bench of future leaders for succession planning.

Capacity Building:

  • Lead the assessment, development and implementation of an integrated regional capacity building plan based on P&C priorities and strategy.

  • Provide leadership to West Africa Region’s capacity building (learning & development) projects and initiatives in alignment with the global & regional capacity building framework and strategy.

  • In partnership with key stakeholders, ensure gap analysis from Talent Management point of view and provide direction to improve the quality of talent pool pipeline.

Knowledge Management:

  • Inspire continuous learning and improvement in P&C practices, systems and tools that will enhance the efficiency and effectiveness the organization.

  • Lead and encourage mutual learning among National Offices through formal and informal setting such as sharing of best practices and lesson learnt, community of practice and center of excellence.

  • Promote the use of external and internal platform (Our People & WV Central) and other off-the-shelf learning materials to develop and contextualize learning materials and contents.

Quality Assurance/Risk Management:

  • Provide direction to West Africa Region to ensure P&C compliance with WVI Partnership standards, policies and procedures. Advises the Regional & National Offices in addressing gaps/issues related to HR practices.

  • Active role in providing direction to Regional and National Offices in preventing and mitigating risk related to employment / labor laws.

  • Ensure effective implementation of Integrated Incident Management (IIM) and Employee Relations systems, ensures capacity at Regional and National Offices to manage incidents and follow through action plans & management decision.

Stakeholder Engagement:

  • Act as strategic P&C link for West Africa Region to internal stakeholders – other Regional Offices, National Offices, Support Offices and Global Center.

  • Develop and expand external networks and linkages with other International Non-governmental Organizations, Partners, P&C consulting groups, among others for collaboration, benchmarking and employer branding.

  • Represent the West Africa Regional Office on internal and external forums.



  • A relevant Master’s Degree in Human Resources Management, Organizational Studies or an MBA.

  • Knowledge and experience, living and working in an African country or similar developing, complex and fragile country context.

  • Minimum 10 years’ experience in Human Resources Development with significant organizational development experience, or related fields in a complex, international organization (preferably in an INGO context).

Strategic Leadership:

  • A high level capacity and demonstrated skill in setting vision, developing strategy on a broad scale in Human Resources.

  • Strategic ability to influence direction of the organisation and the ability to implement this on a practical level.

  • Broad experience in implementing world-class services in international/global organizations and ideally, in a network setting to diverse, dispersed and dynamic teams (e.g. matrix management).

  • A deep understanding of how to make change happen, and of organizational development and culture change.

  • Demonstrable strategic, clear thinker and creative leadership, management and coordination skills in a global network setting.

  • Intellectual curiosity, courage and independence.

  • Decisive, with the courage to make tough calls.

Human Resources Skills & Experience:

  • A strong track record of strategic human resource management and substantial experience of leading international/regional Human Resources teams and transformational change in business and HR.

  • Excellent assessor of talent and matching top performers to the jobs where they can add the most value.

  • Experience in leading and managing complex projects, including learning and organizational development, culture change, recruitment and talent management and employee relations.

Organizational & Managerial Capability:

  • Strong resource, financial, planning, project and process management skills, gained in a complex environment.

  • Huge capability for complex problem solving and good sense of diagnosing performance issues of the organization and results oriented.

  • Acuity and sensitivity to work in sync with the senior executives.

  • Experience of cross-functional and cross cultural management including international/regional operations, support functions, engagement across a range of audience and disciplines.

  • A proven ability to build, motivate, facilitate and engage a team, and play a key part in the wider management of an organization, towards delivery of key goals.

  • The capacity to cohere passionate, experienced and independent individuals into a high performing and confident group, organization or movement.

  • Excellent communication, diplomacy, negotiation, influencing and conflict mediation skills and the ability to apply these across a range of diverse audiences.

  • Ability to represent organization at the senior most levels and externally.


  • Fluent in French and English – speaking and writing skills.


  • Living and working in West Africa Region.

  • Experience in a regional role-managing multiple countries.

Work Environment:

  • Travel up to 30% per month when required (regional and international).

  • This role involves the coordination with geographically dispersed P&C teams located in national offices.