Developing People and Culture

The mission of our Human Resource and Staff Development teams are to support World Vision's total operation in meeting our goals for children and communities through our most valuable assets – our people. Is your vision our vision?   

Regional Director - People & Culture, East Africa Region

*Please submit your CV in English.


Provide strategic leadership to World Vision East Africa Region (EAR) in the area of People & Culture, and Organizational Development by maximizing the potential of World Vision’s (WV) human resources and optimizing organizational performance, sustaining the culture and ensuring alignment to fulfill WV’s strategy. Reporting to the Senior Director of Operations, and matrix reporting to the Chief People Officer, the Regional People & Culture (P&C) Director will provide leadership in developing leadership capacity, furthering executive development of National Directors (NDs) and senior staff. The Regional P&C Director also will build strong relationship with Global Center client groups and engage with external network to collaborate and further build WV’s brand. Matrix manages National Office (NO) People & Culture Directors and leads a team of Regional Office People & Culture staff. East Africa Region has three fragile countries and the position will ensure context appropriate support is provided to these countries which have several hardship and extreme hardship locations.



  • Support the Regional Leader (RL) and Senior Director Operations (SDO) in creating a culture of transformational leadership, strategically aligned regional culture and engaged regional workforce.

  • Lead East Africa Region’s P&C function in developing a vibrant and empowering culture that supports and enables the execution of World Vision’s strategy and achieve the child well-being aspirations and outcomes.

  • Lead and manage the Regional Office P&C team.

  • Champion effectiveness & efficiency of East Africa Region’s P&C function through continuous development of high-quality services and processes to support leadership development and talent agenda.

  • Provide matrix supervision to National Office People & Culture teams in their leadership and engagement on matters related to human resource management and organizational development.

  • Guide the Leadership Team in the East Africa Regional Office, National Directors and National P&C Directors on all facets of P&C whilst promoting organizational culture, agility and effectiveness, alongside Mindset & Behaviors and Core

  • Competencies.

  • Provides support to the Regional Leader in the recruitment of National Directors, and also supports the Senior Director of Operations in recruiting key Regional Office team members and National Office P&C leadership positions.

  • Lead and promote compliance to applicable (local) employment regulations, immigration and labor laws as well as WV policies and guidelines.

  • Demonstrate vibrant and mature Christian spiritual leadership through all People and Culture (P&C) related processes, practices and tools integrate, where applicable, and be guided by relevant competencies regarding WV’s Mission, Vision and Core Values.

Technical & Operational Support:

  • Provide direction and guidance in all areas of P&C such as recruitment, workforce planning, change & organizational development, total rewards, employee relations, staff care, performance management, talent development & management, retention, succession planning, among others.

  • Provide objective input and contribution in the development of effective global, regional & national P&C Standards, policies, procedures, guidelines and standards and ensure they are contextualized within the Field Offices and the region.

  • Work with Regional and National Offices’ stakeholders to ensure HR system (Our People) is optimized and P&C processes, policies and protocols are comprehended, followed and upheld in each offices to meet/advance P&C standards.

  • Work with Regional and National Offices’ P&C network to identify, develop and nurture a robust talent bench of future leaders for succession planning.

  • Ensure compliance with local labor law including work permits, visa, and office registration.

  • Serve and contribute as a member of the Regional Intgerated Protection Hotline investigation team and to ensure safety and security of staff.


  • Lead in the execution of the Regional Office and National Office P&C strategies, ensuring that these are in line with Partnership P&C strategy and Our Promise aspirations.

  • Contribute to development of global, regional, and national P & C priorities and plans.

  • Provide leadership to the development and implementation of organization wide communication and change management plans during National or Regional Office transition to ensure alignment with National Office Startegie and Our Promise aspirations.

Capacity Building:

  • Lead the assessment, development and implementation of an integrated regional capacity building plan based on P&C priorities and strategy.

  • Provide leadership to East Africa Region’s capacity building (leaning & development) and talent management projects and initiatives in alignment with the global & regional capacity building framework and strategy.

  • In partnership with key stakeholders, ensure gap analysis from talent management point of view and provide direction to improve the quality of talent pipeline.

  • Share and facilitate access to P&C training resources such as Leader capabilities, Manager Handbook, WVe-campus modules, WVI Technical Academny, Management and Leadership Capacbilities Library with a subscription to LinkedIn learning, and identifying opportunities for staff secondment, mentoring or coaching.

Knowledge Management:

  • Inspire continuous learning and improvement in P&C practices, systems and tools that will enhance the efficiency and effectiveness the organization.

  • Lead and encourage mutual learning among National Offices through formal and informal setting such as sharing of best practices and lesson learnt, community of practice and center of excellence. Also encourage mutual learning of East Africa Region with other regions.

  • Promote the use of external and internal platform (Our People & WV Central) and other off-the-shelf learning materials to develop and contextualize learning materials and contents.

  • Facilitate and coordinate the Regional P&C Community of Practice and convene regional meetings on a regular basis to enable networking and learning.

Quality Assurance and Risk Management:

  • Provide direction to East Africa Region to ensure P&C compliance with WVI Partnership standards, policies and procedures. Advises the Regional & National Offices in addressing gaps/issues related to HR practices.

  • Active role in providing direction to Regional and National Offices in preventing and mitigating risk related to employment / labor laws.

  • Ensure effective implementation of Integrated Incident Management (IIM) and Employee Relations systems, ensures capacity at Regional and National Offices to manage incidents and follow through action plans & management decision.

  • Contribute and support the implementation of P&C related audit recommendations and audit Performance Improvement Plans.

Staff Engagement and Well Being:

  • Execute Our Voice survey and leverage the results to enhance staff and organisational well-being. Together with the senior leadership, plan and drive measurable improvements in organisational leadership, culture, and agility.

  • Strengthen the quality of Staff Care and Peer Support interventions.

  • Identify the organisational culture gaps and plan culture change interventions to promote leadership and staff mindset & behaviour changes to deliver our promise to the most vulnerable children.

  • Design and execute compensation and benefits strategy, systems and processes in alignment to strategy 2030 that enables the organisation to attract right staff, stay competitive within the local labour market and promote staff retention in the most vulnerable areas.

  • Promote a culture of diversity and inclusion by encouraging spiritual development of Christian leaders, promote interfaith principles and values and oneness among Christian and staff of other faith.

  • Promote gender and diversity and female leadership through right identification of talents at all levels.

Stakeholder Engagement:

  • Act as strategic P&C link for East Africa Region’s to internal stakeholders – other Regional Offices, National Offices, Support Offices and Global Center.

  • Develop and expand external networks and linkages with other International Non-governmental Organizations, Partners, P&C consulting groups, among others for collaboration, benchmarking and employer branding.

  • Represent the East Africa Regional Office on internal and external forums.

  • Perform any other tasks assigned by the RL and SDO.


  • Graduate qualification and/or Professional qualification in Human Resource Management, Social Science/Studies, or Organizational Development.

  • A relevant Masters Degree in Human Resources Management, Organizational Studies or an MBA.

Strategic Leadership:

  • A high level capacity and demonstrated skill in setting vision, developing strategy on a broad scale in Huma Resources.

  • Strategic ability to influence direction of the organisation and the ability to implement this on a practical level.

  • Broad experience in implementing world-class services in international/global organizations and ideally, in a network setting to diverse, dispersed and dynamic teams.

  • A deep understanding of how to make change happen, and of organizational development and culture change.

  • Demonstrable strategic, clear thinker and creative leadership, management and coordination skills in a global network setting.

  • Intellectual curiosity, courage and independence. Decisive, with the courage to make tough calls.

Human Resources Skills and Experience:

  • A strong track record of strategic human resource management and substantial experience of leading international/regional Human Resources teams and transformational change in business and HR.

  • Excellent assessor of talent and matching top performers to the jobs where they can add the most value.

  • Experience in leading and managing complex projects, including learning and organizational development, culture change, recruitment and talent management and employee relations.

Organization and Managerial Capability:

  • A committed and passionate Christian who will be able to provide spiritual leadership.

  • Strong resource, financial, planning, project and process management skills, gained in a complex environment.

  • Huge capability for complex problem solving and good sense of diagnosing performance issues of the organisation.

  • Acuity and sensitivity to work in sync with the senior executives.

  • Experience of cross-functional and cross cultral management including international/regional operations, support functions, engagement across a range of audience and disciplines.

  • A proven ability to build, motivate, facilitate and engage a team, and play a key part in the wider management of an organization, towards delivery of key goals.

  • The capacity to cohere passionate, experienced and independent individuals into a high performing and confident group, organization or movement.

  • Excellent communication, diplomacy, negotiation, influencing and conflict mediation skills and the ability to apply these across a range of diverse audiences.

  • Ability to represent organisation at the senior most levels and externally.

  • Strong analytical, organizational, facilitation and leadership skills.

  • Demonstrated collaboration & team building skills.

  • Experience in managing diversity and maximizing diversity to achieve organizational goals.

  • Excellent oral and written English communication skills.


  • Strong communication skills (oral and written) with ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders.

  • Understands and values diversity and inclusion especially growing women leaders and maximizes diversity to achieve organizational goals.

  • Must have knowledge of basic digital skills.

Work Environment/Travel:

  • Travel up to 30% per month when required (regional and international).

  • This role involves the coordination with geographically dispersed P&C teams located in national offices.

People & Culture/HR Ass. Director/Team Lead

People & Culture/HR Associate Director/Team Lead


REPORTS TO: National Director



This role contributes to the strategy of WV Lesotho by providing overall leadership to the People & Culture/HR function, providing efficient leadership, advisement and oversight. The role is positioned strategically to facilitate the process of management and alignment to regional and international People & Culture strategies, ensuring development of effective and aligned WV Lesotho human resources strategy, initiatives, and projects, in advancement of the broader objectives of the National Office, Regional & Global Strategies, related to people management and organizational development and effectiveness.



Advice and support the National Director and the Senior Leadership/Management Team, on all aspects relating to Human Resource Management and Organizational Development, to create an enabling environment and increase people’s productivity.

Take the lead in the execution of the National Office People & Culture strategic objectives, ensuring that these are in line with the Partnership P&C strategy.


Take the lead in the development of WV Lesotho P & C strategy, priorities, and plans, ensuring that they are well integrated and effectively monitored for execution and quality results.

Participate and contribute in the development or review of WV Lesotho Strategy, ensuring that P&C objectives and priorities are well incorporated, in alignment with National, Regional, and Global Strategic objectives.

Organizational Development and Culture:

Facilitate the organizational design and development processes for WV Lesotho, working collaboratively with the ND and broader Management.

Work in conjunction with National Director/ SLT and SAR People & Culture to execute partnership and local OD & change management initiatives.

Initiate, review, contextualize, and administer effective People & Culture policies and programs.

Conduct the Partnership satisfaction and engagement initiatives within WV Lesotho and lead efforts to respond to issues surfaced.

Administer ER policies and programs in WV Lesotho and contextualizes as appropriate.

Technical and Operational Support:

Work closely with Management in providing technical guidance and inputs in the areas of Human Resources and Organizational Development.

Adopt creative and innovative P & C strategies and practices in recruitment, total rewards, talent and performance management, staff care and human resource development.

Lead the WV Lesotho P&C team in developing long term and short-term business plans.

Lead and manage WV Lesotho P & C Team, ensuring effective and efficient services to all stakeholders.

Facilitate implementation of P&C initiatives implemented in SAR such as Hay, Leadership Development, Talent Management, Succession Planning etc.

Ensure that P&C systems, policies and procedures meet the minimum P& C standards for effective management of human resources.

Support Management in providing appropriate organizational diagnosis and solutions to enhance its effectiveness in alignment with global and regional strategies and priorities.

Provide P&C leadership and coordination in Cat II & III relief responses.

Knowledge Management:

Lead the process of continuous learning and improvement in P&C practices, processes, systems and tools that will enhance the efficiency and effectiveness the organization.

Encourage mutual learning between WV Lesotho and other offices within and beyond the Southern Africa Region.

Contribute to the establishment and use of WV Lesotho database and e-resources including good practices relating to human resources and organisational development as part of wider knowledge management strategy.

Internal and External Liaison and Coordination:

Act as a strategic link and focal point for regional P&C, connecting WV Lesotho office for mutual support.

Participate and actively contribute in partnership forums, working Groups and networks related to P&C as deemed necessary by regional leadership.

Work with Management to ensure sound P&C practices within the wider ministry of WV Lesotho.

Facilitate strategic, healthy, and constructive relationships and networks with key external stakeholders e.g. relevant government ministries, for efficiency in services rendered to the organization at any given time.


Work closely with the members of the SAR and SAR P&C team to promote mutual learning, support and accountability.

Support the National Director in constructively representing the P&C issues and providing periodic reports to the Governance & Nominations Advisory Council Committee and the Advisory Council.

Perform any other tasks assigned by the National Director and Regional P&C Director.


- Degree in Human Resources Management, Industrial Psychology, or related fields. Post graduate qualification is preferred.

- Requires 10 years’ experience in Human Resources Management, with significant organizational development (OD) experience, in a complex, international organization (preferably in an INGO context).

- Proven track record of effective contribution and communication within the top leadership level, reporting to a CEO-type role.

- A thorough understanding of and a proven track record in all areas of Human Resources Management, Organizational Development, and Change Management practices, processes, and dynamics.

- Significant senior level leadership experience

- A mature and committed Christian who can lead Spiritual Nurture activities; attends and participates in weekly chapel and daily devotional meetings

- Fluency in English



Basic Conversation: English

Business Communications: English

Fully Fluent: English


Must be adaptable and able to deal with an atmosphere of change and uncertainty.

Must be willing and able to travel to the programs



Model self management

Engage, influence, lead and grow others

Run an effective and agile organization

Develop the organization for the future


Be Safe and Recilient

Build Relationships

Learn & Develop

Partner & Collaborate

Deliver Results

Be Accountable

Improve and Innovate

Embrace Change

The position is contract based (2 years fixed term contract)


Competitive with market standards

Closing date 23 January 2022

If you have not heard from by 04th Febraury 2022 consider your application unsuccessful

As a Child focused organization, World Vision Lesotho is committed to the protection of children and does not employ staff whose background is not suitable for working with children. All employment is conditioned upon the successful completion of all applicable background checks, including criminal record checks where possible. WORLD VISION DOES NOT REQUIRE ANY FORM OF PAYMENT FOR JOB PLACEMENT.

People & Culture Associate, WV WARO

Job title: People & Culture Associate, West Africa Regional Office..

Job location:Senegal/Dakar

Contact type:Fixed term-full time

Employee Type : Local

Contract duration: 2 years


Reporting to the Regional people & Culture (Human Resources) Director, this role exists to play the function of P&C manager in the Regional Office, co-ordinates the P&C operations, prepares and follows up on Ourpeople and coordinate staff care within the region.


1. An excellent Regional Office team is planned and resourced for maximum impact

  • Monitor the performance Management of Regional staff, ensuring that the process is monitored and documented.

  • Assist with the implementation and tracking of strategically aligned KPIs (qualitative and quantitative) that cascade objectives from global to regional to national, linking accountabilities and performance

  • Ensure a process is in place for assessing and maintaining high levels of employee engagement

  • Support organisational changes in structure, tasks, needed to achieve businesses aims in the Regional Office;

  • Maintain up-to-date the Regional Office organizational charts and job descriptions, in collaboration with the Regional P&C Director

  • Prepare advertisements and support the International Recruiter in timely and fair recruitment processes coordination for local positions, observing equal opportunity and transparency;

  • Work with the WAR Talent Acquisition, Diversity and Employee Relations Specialist in regards to international recruitments in the Regional Office.

  • Conduct background/references checks or employment verifications for local staff, in coordination with the WAR Talent Acquisition, Diversity and Employee Relations Specialist.

2. Rights and Responsibilities:

  • Staff are aware of their contractual rights and responsibilities in delivering their work for WV WARO in line with the Code of Conduct and other policies

  • Writes/revises HR Manual for local staff aligned withlocal labour law and WV policies,ensures that all staff are aware of it and can access it;

  • Ensure adherence to HR policy and practices, consistent with global policy and compliant with local statutory and legislative requirements;

  • Manage legal matters related to local staff, including contracts, legal benefits and obligations, final payment calculations and other related matters;

3. Onboarding/Induction/Orientation

  • Prepare contract and completes all needed on-boarding formalities for newly recruited local staff;

  • Maintain information and monitor completion of fixed-term contracts and probation periods;

  • Coordinate the settling in of new international staff and their families in collaboration with the Administration;

  • Coordinate the smooth planning and delivery of induction programs for all new staffs (local and international); Arrange orientation agenda with related departments

4. Reward and Compensation:

  • Process timely and with accuracy the payroll for local staff (including tax, social security and other payments mandated by local labor law) and local salary deduction for international staff;

  • Submit PAFs for International staff for changes in salary deductions, transportation allowance, change in status, contract end or extension, etc.

  • Coordinate the process of salary and benefits review for local staff in the Regional Office

  • Responsible for the management of international staff benefits in the regional office under the support and leadership of the Regional P&C Director

5. Responsible for People Measures and Metrics Reporting

Provide analysis and reporting against progress on metric agreed upon for both the Partnership and the region.

6. Provide other administrative and technical HR services in the Regional Office

  • Maintain and keep update personal files of local and international staff;

  • Provide administrative documents to staff when required (i.e. certificat/attestation de travail, de congé, domiciliation bancaire, etc.) ;

  • Manage Regional Office staff data in WV’s HRIS (OurPeople), update missing data and generate people measures report for the Regional Office;

  • Coordinate the proper completion of exit processes for staff leaving the Regional Office (hand over, exit interview: face to face and/or on-line, etc.);

  • Prepare and monitor the budget of the Regional P&C Department;

  • Carry out additional responsibilities and projects as assigned.

Criteria for Success

  • Up-to-date personal file for local and international staff in the Regional Office

  • Well prepared and regularly updated workforce plans available for the Regional Office

  • Up-to-date WARO staff data in OurPeople and 100% timely and qualitative reporting of quarterly people measures for the Regional Office

  • Effective contracts management (preparation, monitoring and renewal)

  • Local payroll processed timely and with accuracy, in line with local labour law requirements

  • Availability of updated local pay scales, in accordance with local market and WV Total Rewards philosophy

  • Availability of local HR Manual, compliant with local labour law and WV policies

  • The Regional Office is in compliance with the Health, Safety and Security standards in the work place, as per the local labour law and WV policies ;

  • Comprehensive quantitative and qualitative analysis is done for the Regional Office at the end of every appraisal cycle ;

  • At least 67% of all WARO staff surveyed (Our Voice) believe that all WARO employees are rewarded based on performance regardless of their gender, ethnicity, age, etc.; WARO has created an environment where people with diverse backgrounds can succeed;

  • The Regional Office is aware of, understands and administers new global people policies;

  • Timely preparation and monitoring of P&C Department budget.

What are the primary linkages for this post?

This post holder is expected to work with the Regional P&C Director, other P&C staff in the RO and Regional Office staffs.

Qualifications: Education/Knowledge/Technical Skills and Experience

  • Educational level required: Masters Degree in Human Resources Management or relevant equivalent;

  • Technical Training qualifications required: Knowledge of and/or experience across the portfolio desirable as is a generalist HR background. The following specific experience would be beneficial:

  • Relevant working experience- At least 3 to 5 years related HR generalist experience;

  • Excellent technical knowledge on general HR areas as indicated by the duties above;

  • Firsthand experience and knowledge of working in developing country environments and West Africa in particular an advantage;

  • Good Organization Design and Workforce Planning experience;

  • Good understanding and direct experience of best practice in people management, including recruitment, induction/orientation, performance management, reward and compensation, talent management, etc.

  • Good quantitative and qualitative analysis skills

  • Proven ability to work within and strengthen teams, particularly leadership and management teams.

  • Project administration experience is an advantage

  • Innovative and problem-solving skills and capacity to deliver under pressure; pragmatism; persistence

  • Research skills

  • Ability to design, conduct and analyze P&C operations processes.

  • Training delivery skills

  • Strong Cross-Cultural Communication, Facilitation, Coaching and development skills across major cultural areas

  • Others:

  • Analytical, problem solving and conceptual skills necessary for effective strategic thinking

  • Excellent interpersonal and diplomatic skills

  • Willing to challenge the status quo

  • Ability to handle confidential information in a professional manner

  • Thrives in a changing environment

  • Creative, yet practical in approach

  • Excellent writing and presentation skills combined with meticulous attention to detail and accuracy

  • Communicates with enthusiasm and clarity

  • Works collaboratively with others

  • Good negotiation and influencing skills

  • Good organisational abilities; is able to prioritise tasks and meet deadlines

  • Delivers results – is focused and goal oriented

Other Competencies/Attributes:

  • Perform other duties as required.


  • Fully Fluent: French and English (Bilingual)

Working Environment / Conditions:

  • Work environment: Office-based with rare travel to the field

Travel: 10% Domestic/international travel is required

People & Culture (HR) Director



POSITION: People & Culture (HR) Director: Grade Level 18

Localisation: Dakar

Number: 01

Type of Contract: Fixed-term full time contract (1 year), Open - ended full time contract after 2 years if you got a good performance

Purpose of the position :

To provide strategic leadership to WV Senegal in the area of people management & organisational development in order to optimize organisational performance, fulfill World Vision’s mission, vision, and core values, and to contribute to the measurable improvement of the well-being of vulnerable children and communities in Senegal.

The P&C Director is primarily responsible for developing and promoting P&C strategy, leadership development and sustainability, staff and organisational well-being, performance and accountability culture, diverse and talented workforce with the right set of mindsets and behaviours, internal and external networking for greater impact and a professional and sustainable P&C function in the organization.

Communicate World Vision's Christian ethos and demonstrate a quality of spiritual life that is an example to others.

The P&C Director is responsible for the direction, coordination, management and evaluation of the human resources functions and activities for the human resources department, in support of the mission, goals and objectives of World Vision Senegal. Additionally, in conjunction with the Senior Leadership Team, the P&C Director serves in a leadership role to provide strategic and technical human resources services and guidance to all parts of World Vision Senegal.

Major Responsibilities:

% Time

Major Activities

End Results Expected


Ensuring Strategy development and execution

  • Provide strategic guidance and input to the senior leadership team in the alignment and execution of the National Office Strategy and business plans with Our Promise.

  • Develop and implement the People and Culture (P&C) strategy and business plan in support of and in alignment with country, regional and global strategic priorities.

  • Spearhead the monitoring and reporting of people & culture metrics related to talent acquisition, development, retention, partnering for performance, employee engagement and organisational leadership.

  • Advise and support the National Director and the Senior Leadership Team (SLT) in engagement on critical issues relating to attraction, development, deployment, retention and separation of staff.

  • Serve and contribute as a member of the Crisis Management Team to ensure safety and security of staff. Serve as a member of the National Disaster Management Team, as applicable.

P&C guidance on WV Senegal Strategy alignment, business plan development and execution.

P&C strategy and annual business plan in alignment with global, regional and national strategic priorities.

P&C metrics monitored and reported for efficiency on talent acquisition, development, retention, performance management, employee engagement and organisational leadership.

Active and well-functioning Crisis management and National Disaster management teams with an active participation and contribution from P&C.


Promoting Leadership quality and sustainability

  • Build the capacity, depth and breadth of National Office and Projects leadership to meet the evolving leadership needs, to realise Our Promise and to enable transformational mindsets and behaviours.

  • Identify and nurture globally, regionally and in-country mobile talent to support leadership and career development, succession planning and retention of high potential managers and leaders in fragile and conflict areas and to prepare a pipeline for future leadership for grants.

  • Design and spread head the capacity development of staff to prepare staff to work the required mindset and behaviors in most vulnerable areas

  • Design and execute an orientation and on-boarding strategy that will enable staff to understand Our Promise and its implications on World Vision’s work in different contexts, including fragile and prepare with the right mindset and behaviors to address the needs of grants management

Leadership needs addressed.

Mindset and behaviours transformed to realise Our Promise.

Succession planning and Talent management in place.

Potential successors for core and critical positions and HIPOs for future leadership identified and systematically nurtured.

Staff capacity fully developed with a changed mind-set and behaviours to meet organisational needs.

Orientation strategy in place that helps new staff to understand and align with Our Promise, fragile contexts program and grants management.


Ensuring Staff engagement and well-being

  • Maximise staff well-being to enable staff to embrace the opportunities and challenges in meeting Our Promise. Contextualise, promote and support systems, services and programs for staff well-being.

  • Execute the Our Voice survey and leverage the results to enhance Staff and Organisational Well-being. Together with the senior leadership team, plan and drive measurable improvements in Organisational Leadership, Culture, Agility and Effectiveness.

  • Strengthen the quality of Staff Care and Peer Support interventions especially in fragile, response and conflict areas.

  • Identify the organisational culture gaps and plan culture change interventions to promote leadership and staff mindset & behaviour changes to deliver our promise to the most vulnerable children.

  • Design and execute compensation and benefits strategy, systems and processes in alignment to Our Promise that enable the organisation to attract and retain required staff for fragile contexts;

  • Contextualize international assignment benefits package to suit WV-Senegal National Office strategy and budget

Improved staff well-being.

Contextualised support systems, services and programs for staff well-being.

Our Voice survey executed annually.

Action plans developed and executed on organisational leadership, culture, agility and effectiveness.

Staff care and peer support interventions in fragile, response and conflict areas.

Culture change interventions developed and executed to promote mindset and behaviour changes of staff to deliver Our Promise.

Compensation and benefits strategy, systems and processes in alignment with Our Promise.


Promoting Accountability and performance culture

  • Maximize accountability for Organizational culture, agility, and effectiveness which drives high performance and realization of Our Promise.

  • Lead structure realignment processes to match program requirements, including pre-positioning for emergency responses.

  • Promote a culture of diversity and encourage spiritual development of Christian leaders, promote interfaith principles and values and oneness among Christian and staff of other faith.

  • Spearhead the performance management process, strengthen the quality of performance and promote career conversations in the office.

  • Review and contextualise global and regional P&C Policies to WV Senegal P&C policies for international assignees and national staff and ensure alignment with Country labour laws.

  • Ensure people management risks are identified and the organisation regularly reviews and implements adequate risk mitigation measures for WV Senegal.

  • Provide leadership in educating staff on employee relations and investigations protocol and ensure cases are managed confidentially and promptly.

  • Oversee grievance management, corrective and disciplinary actions in line with organizational policies.

Program Growth, down-sizing and pre-positioning for emergency done well.

Spiritual formation for Christian Leaders. Inter-faith training for all staff.

Culture of diversity and unity visible in the organization.

Partnering for performance management process in place. On-going Performance and career conversations in place at all levels.

Approved IA and National Staff P&C policies, systems and processes in compliance with Senegal labour laws.

Reviewed and updated risk registers. Risk mitigation measures in place

Staff fully aware of Ethics point.

IIM cases are uploaded and managed properly.


Developing Capable and available workforce

  • Spearhead the acquisition and prepositioning of a diverse and talented workforce using work force planning

  • Ensure that the WV Senegal’s recruitment policy, system and processes are well established for acquiring talent with required competencies, mindsets and behaviours required to realise Our Promise.

  • Ensure monitoring and reporting systems for national & international hires are effectively managed.

  • Promote gender diversity through appropriate identification of talent at all levels.

  • Establish a roster system or database to call upon potential talents that were identified in past interviews for consideration in new opportunities.

Work force planning in place.

Effective staff acquisition and retention.

Well-designed recruitment policy, systems and processes to attract HIPOs with the required mind-set and behaviours.

Effective monitoring and reporting systems for IA and National staff recruitments.

Gender and diversity ratio maintained for staff at all levels.


Developing a strategic and professional People & Culture Team

  • Ensure that the People & Culture function has the required capacity, capability, systems, processes, policies and guidelines to drive transformation of mindsets and behaviours and realisation of Our Promise.

  • Promote a customer centric culture in the People & Culture function, ensuring professionalism and accountability in delivering services to staff and leaders.

  • Provide overall leadership and technical support to the P&C team, coaching and mentoring the team through regular meetings, sharing and monitoring individual plans to support professional growth and development.

  • Design efficient P&C systems and processes with a particular focus on process excellence and ensure that Our People is fully operational with accurate and complete information for decision making.

High caliber and professional P&C team.

Effective service delivery of P&C team to all stakeholders.

Regular coaching and mentoring of P&C staff by P&C Director.

Our People system is fully operational with 100% accuracy and effectively utilized.


Promoting external and internal coordination

  • Establish proactive linkages and strategic networks with key International NGOs and other stakeholders at the national and international level for broader impact and also to keep abreast of the ongoing changes in the external environment that affects the fragile context operations.

  • Consistently develop and maintain effective working relationships with Regional P&C, SLT and different departments including field based program managers.

Proactive engagement, improved networking and linkage with INGOs and other stakeholders for information sharing and context awareness.

Improved networking with internal stakeholders at the Regional and National Office level.


Talent Planning

National Offices in the area of Talent Management, staff development, performance management and Organizational Development (OD), In doing so, the incumbent is expected to:

  • Work with the Global Center and the Regional P&C Director in implementing global initiatives that represent the vehicles for achieving the talent agenda for World Vision Senegal;

  • Assess the Senegal context to find opportunities that can be harnessed and articulate it in a talent management strategy to guide the agenda in National office.

WV’s Core Competencies


Minimum education, training and experience requirements to qualify for the position:

  • Education: Master’s degree in Human Resources Management or related field;

  • Seven (7) years of progressively leadership, responsible management or supervisory level experience in human resources in a complex and progressive human resources environment;

  • Technical Training qualifications required: Professional qualifications in Human Resource Management or Organisational Development (OD) or Leadership Development.

  • Experience: Minimum of 5 years of experience in a Senior Human Resources Management position in an international organisation.

  • Experience working in conflict and fragile contexts, as applicable.

  • The candidate should have a personal calling, passion for service.

Additional work experience required as a minimum qualification for this position.

  • Experience working with Senegal and other countries labor laws;

  • Experience in risk management in high risk and sensitive environments.

  • Proven success as a dynamic and empowering leader who possesses a positive attitude to instill a vision for excellence with innovation and creativity.

  • Experience in risk management in high risk and sensitive environments;

  • Effective leadership abilities; strategic thinking, planning and problem solving;

  • Record of initiating change and innovation

  • Superior communication skills, both in written and verbal presentation

  • Effective human relations abilities to effect collaborative alliances and promote teamwork and ensure a high level of internal and external customer satisfaction and engagement.

  • Ability to succeed in a complex environment where decision-making may be diffuse and ambiguous.

  • Proven success in developing a large high performing staff, establishing performance standards, and transitioning staff through organizational change, with an emphasis on the ability to recruit and manage a culturally diverse workforce.

  • A high degree of professionalism and competency dealing with a variety of individuals including, international assignees, senior executives, middle managers and external constituents.

  • Experience in preparing operating and capital budgets;

  • An ability to organize and present data in a concise and easily understood manner, often to professionals and board members.

  • Ability to be recognized as a positive change agent.

  • Conflict management and resolution skills.

License, registration, or certification required to perform this position:

  • HEAT (hostile environment awareness training) and SRMT (security risk management training) or a UN equivalent

  • RDMT Training

  • Enterprise Risk Management Training

  • Staff care and Critical Incident Stress Management (CISM) training

  • Certification in trauma counselling or certain basic training in this area

  • Interfaith training

  • MSTC (or similar trainings on context monitoring)

Preferred Skills, Knowledge and Experience:

  • Visionary thinking and understanding of humanitarian operations in fragile contexts.

  • Proven record of managing people in a diverse cross-cultural and interfaith settings and initiating and implementing organisational change in restricted and fragile contexts.

  • Spiritual maturity, interfaith knowledge and a biblical worldview – Ability to articulate and model our Christian identity and mission in an inclusive way.

  • Familiarity with INGO international staffing policies and sound knowledge of Regional/ Country labour laws.

  • Demonstration of well-developed interpersonal skills, excellent communication skills, both verbal and written.

  • Highly flexible and agile in style with the ability to produce creative and pragmatic solutions to complex Human Resources problems.

  • Proven conceptual & analytical skills and systems thinking.

  • Agile decision making - knowledge for P&C/global policies at hand to facilitate decisions.

  • Personal resilience in the face of complex and evolving contexts.

  • Proven facilitation skills.

  • Team player.

  • Champions and manages innovation.

  • Ensure a gender perspective in the scope of work.

  • External engagement, internal engagement and networking skills.

  • Very good OD and change management skills especially the ability to design and execute OD interventions in a fragile & grants funding context.

Additional work experience preferred for this position.

  • Experience in emergency response scenario planning process.

  • Peer mentoring and coaching from a seasoned leader who has worked in these contexts long enough.

Interpersonal skills

1. Motivate and inspire staff and leadership to work in challenging and high risk areas.

2. Inspire staff commitment to work for the most vulnerable children in war/ conflict zones.

Work Environment:

Complete Travel and/or Work Environment statements if applicable.

  • The position requires ability and willingness to travel domestically and internationally up to 20% of the time.

Process of hiring

Individual interview with a panel.


To apply, you need to send a letter of motivation addressed to the National Director of World Vision Senegal, accompanied by a CV, as following:

Internally, please go to Our People in your ESS in JOBS (Development Actions- Open Position);

Externally, go through the link

Deadline for application: 26th September 2021

International Recruiter

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.


World Vision International is looking for a Bi-Lingual (English/French) International Recruiter, motivated to find great talent for the organization. As a Talent Acquisition team, we are united to deliver an outstanding customer experience, linking high performing talent with fulfilling opportunities to serve the world’s most vulnerable children.

We are seeking an experienced International Recruiter with knowledge of how to extensively source for talent globally in relief and development contexts, the know-how to reach them, and the experience to land and bring them onboard.

You will have experience in recruiting high volume middle level management and technical positions, as well as all aspects of the sourcing, selection and offer process ensuring a positive candidate experience.

This position will provide effective, transparent and legally compliant international recruitment services. They will serve as a trusted partner and provide consistent outstanding customer service to clients, ensuring positions are filled with exceptional servant professionals in order to deliver quality ministry to the communities and children we seek to serve. This will be accomplished through influencing key clients and stakeholders, building strategic referral networks and talent pipelines, forecasting, sourcing, screening, assessing and guiding selection processes with the goal of filling roles within the agreed timeline in the most cost effective manner.

World Vision is a Christian humanitarian, development and advocacy organization devoted to improving the lives of children, families and their communities around the world. Our 42,000+ staff members working in more than 90 countries are united through our ethos, mission and shared desire for all individuals, especially children, to overcome poverty, inequality and injustice.


Client Management, Customer Service & Strategy Development:

  • Conduct thorough Position Brief (intake meeting) with hiring manager for each position posted.

  • Coordinate with Regional and National office leaders/hiring managers to forecast hiring needs and create a diversity sourcing and recruitment strategy as needed.

  • Develop, build and maintain relationships with hiring managers and People & Culture (P&C) staff in West Africa and other designated group of hiring offices in order to fill all international assignee vacancies in a timely manner.

  • Provide high touch end-to-end process support to clients by actively engaging with hiring managers, P&C Business Partners and candidates throughout the entire search process, providing frequent (weekly) updates on the progress of the search and incorporating feedback.

  • Develop, build, and influence candidate relationships through ongoing communications regarding questions, updates, and status during the search process.

Candidate Sourcing & Screening:

  • Develop and maintain multiple channels and networks to build a deep, diverse, and reliable sourcing pools from French speaking countries, group of countries or technical or functional areas. Proactively identify and develop effective sourcing strategies (e.g. networking contacts, system queries/searches, religious institutions, College/Universities presentations).

  • Source potential candidates on LinkedIn and DevEx and also on other platforms. Work with assigned Sourcing Specialist on hard to fill roles as needed, and getting highly qualified French speaking candidates.

  • Craft and send personalized recruiting emails with current job openings to passive candidates. Create advertisements and job postings using WVI guidelines and templates.

  • Maintain knowledge of and sensitivity to the constantly changing environment of the marketplace relative to the sourcing and recruitment of qualified professionals in the development sector.

  • Work in close partnership with hiring managers to achieve service level agreements and recruitment objectives for assigned positions by verifying appropriate position requirements, budget and target source.

  • Conduct effective screening, interviewing, and assessments for the best candidates for a position match using behavioural interviewing techniques.

  • Develop, build and maintain candidate relationships through ongoing communications regarding questions, updates and status during the interview process.

Recruitment Administration and Systems Support:

  • Negotiate offer with selected candidate within limits specified by hiring office and issue contract for candidate selected.

  • Initiate PAF (Payroll) paperwork based on candidate acceptance.

  • Coordinate with Global Centre Onboarding team (GC_Onboarding) to ensure appropriate orientation/on-boarding support is provided to new hires.

  • Coordinate new hire relocation with support from GC_Onboarding.

  • Support staff and Regional or National P&C in process of relocating new hire to new assignment/location (salary & benefits administration changes, logistics, Visa/travel arrangements).

  • Utilize Workday recruitment tool appropriately and efficiently to ensure consistent, timely and accurate data entry and management.

  • Maintain current knowledge of applicable laws, regulations and trends in recruitment, WVI organizational policies, benefits and compensation, relocation and repatriation.

  • Conduct recruitment responsibilities in a professional, strategic, service-oriented, responsive, innovative, ethical and cost effective manner in accordance with WVI goals and Christian principles.


  • May work on other recruitments other than those of their clients.

  • May support Talent Acquisition Manager/ Leadership Recruiters in various hiring needs including translation and local coordination of interviews and processes of West Africa recruitments.

  • Will attend regular and monthly team meetings and training conferences.

  • Maybe required to travel for official matters as required and other duties as assigned.


  • Bi-lingual language abilities- written and spoken fluency in English and French.

  • A minimum of 5 years of human resources, talent acquisition, governance or programs related experience.

  • A minimum of 5 years of experience of recruiting and working in a high volume organization.

  • Bachelor’s degree or equivalent of 7 years of on the job training in recruitment.

  • Experience in recruitment of professional and technical positions.

  • Demonstrated ability to use creative sourcing and networking skills to connect with talent in different professions.

  • Successful skills and ability to prioritize effectively and manage multiple projects in a fast paced and ever-changing multinational organization.

  • Full-cycle recruiting experience.

  • The ability to operate within a geographically dispersed organization.

  • Experience in international/global workforce in Africa context and possess cross-cultural sensitivity, knowledge of and ability to work with people of diverse backgrounds.

  • A deep understanding and passion for recruitment , aware of the latest trends and global talent market.

  • Proficiency with Microsoft Office and Workday.

  • Certification in Internet Recruiting, Social Talent or equivalent certification.

  • Targeted Selection certification or behavioural interviewing training.


  • Working knowledge of Humanitarian INGO’s in West Africa, and knowledge of relief contexts is highly desirable.

  • Experience in forecasting of workforce/staffing needs.

  • Demonstrated computer literacy to include experience in tracking recruitment outcomes/metrics.

  • Expertise in advanced internet searching, candidate research, and cold-calling.

  • Confidence in all settings when advising/partnering with business partners, hiring managers and other stakeholders.

  • Must be in full agreement and support of WV’s Core Values, along with spiritual maturity to evaluate candidate’s motivational fit for the organization.

  • Solutions-oriented with strong problem-solving and follow-up skills.

  • A self-starter who is driven to find the best candidates for the positions and can work in an environment with minimal supervision; team player, collaborator, and able to effectively network amongst all levels within and outside of the organization.

  • Must have strong interpersonal, negotiation and oral/written communication skills - ability to provide exceptional customer service.

Work Environment/Travel:

  • The position requires ability and willingness to travel up to 10% of the time.

Director, Staff Care

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.


The Director of Staff Care reports to the Partnership Leader - Security, Safety & Resilience (PL-SSR), but will also regularly work directly with the Chief People & Culture Officer (CPO), the wider People & Culture leadership team and the organisation’s Executive leadership team. The role provides leadership in defining Staff Care and Wellbeing strategy, philosophy, and programs that will impact World Vision International’s (WVI) most important asset – its people.

WVI operates in a number of high risk dynamic operational contexts that have an effect on the wellbeing of staff. Building on current established practice, the Director of Staff Care is expected to apply continuous improvement principles in reimagining wellbeing and mental health in the organisation – creating opportunities to challenge norms, assumptions and work design to ensure WVI is delivering impactful support to staff and leaders in the most effective ways. The role is responsible for ensuring there is a critical organisational focus on the physical, mental and spiritual well-being of staff and leaders in designing the future organisation.


Staff Care Strategy & Practice Development:

  • Lead the development and implementation of global Staff Care and Wellbeing strategies and practice. Ensuring Staff Care practice is in alignment with WVI P&C policies and internationally accepted current practice.

  • Collaborate with multiple stakeholders to ensure that the Staff Care strategy aligns with expected organisational outcomes and reflects the values and vison of WVI.

  • Apply continuous improvement principles in reimagining current norms and assumptions in Staff Care, Wellbeing and Mental Health practice.

Strategic Staff Care Leadership:

  • Provide leadership, advice, direction and counsel to Executive, Global, Regional and Country level leaders on Staff Care, Wellbeing and Mental Health issues.

  • Provide leadership and direction to the global Staff Care team, setting strategic goals, overseeing operational planning and ensuring timely delivery operational of programmes and interventions as needed.

  • Lead the development of innovative Staff Care products and programmes for leaders and staff.

  • Ensure that Staff Wellness Education (SWE) and Critical Incident Stress Management (CISM) practice and delivery is aligned with accepted practice and international crisis care standards.

  • Deliver Staff Care services as required.

Relationship Management:

  • Lead the development of standards and performance metrics through setting clear direction and empowering and influencing others.

  • Act as a strategic link for the promotion of sound Staff Care, Wellbeing and Mental Health practice for National Offices, Regional Offices and Response operations.

  • Regularly liaise with the wider Staff Care network (including Support Offices) on emerging issues and provide a conduit to escalate concerns to senior leaders.

  • Actively contribute to internal and external fora, working groups and networks related to Staff Care, Wellbeing and Mental Health.

  • Work closely with members of the Executive Leadership Team, P&C Leadership Tea and Security, Safety and Resilience SLT promoting mutual learning, support and accountability.

Capacity Building:

  • Develop appropriate workforce & succession planning that ensures the organisations ability to deliver Staff Care, Wellbeing and Mental Health solutions in fluid high risk environments.

  • Oversee the development and implementation of global capacity building plan for operational Staff Care, Wellbeing and Mental Health practice.

  • Engage with senior leaders to raise the awareness of Staff Care protocols and practice.

  • Develop a professional culture of innovation, learning and mentoring in relation to Staff Care. WVI should be seen as the ‘employer of choice’ and a ‘thought leader’ for INGO Staff Care professionals.

Knowledge Management & Quality Assurance:

  • Promote alignment with WVI Staff Care Policy and practice.

  • Lead the process of continuous learning on current international accepted practice in Staff Care, Wellbeing and Mental Health management & analysis, identifying tools and processes that can be implemented into WV operations globally.

  • Encourage mutual learning on Staff Care issues at a Regional and Global level.

  • Assist in the facilitation of and coordination of Staff Care, Wellbeing and Mental Health information sharing forum/network that promotes the embedding of sound Staff Care practice into all layers of WV’s programmes.

  • Facilitate the documentation of best practice and contribute to a wider community of practice and develop a center of excellence.


  • Masters, or Doctorate in a mental health, or related profession (i.e. Organisational Psychologist, Social Work, Counselling, Pastoral Counselling, or a related health, social or education science).

  • Proven senior management experience in managing Staff Care and Well-being in a large complex organisation.

  • At least 5 years’ experience post licensure (if applicable).

  • Experience in in delivering emergency psychosocial services in Humanitarian, Military or Emergency Services organisations.

  • Demonstrated ability in developing wellness/resilience programmes for staff, leaders and the wider organization that focus on assessing psychosocial risks and shaping work design to reduce psychological distress and improves the overall mental well-being of the organisation.

  • Licensed in a recognised Mental Health discipline, or significant Organisational Psychology experience.

  • Preference given to persons who have proven experience in developing programmes and delivering emergency psychosocial services that take culture, language, context, local resources & traditions into consideration.

  • Additional preference given to persons who have formal training or working knowledge in wellness / resiliency education and CISM.

  • Strong English language skills, further ability to operate in French or Spanish would be an advantage.


  • Proven people leader with the ability to influence widely across a diverse international organisation.

  • Proven business acumen and political savvy, must know how to get things done through formal and informal channels.

  • Skilful communicator with advanced influencing skills that can transcend boundaries and work effectively across all levels of a complex organization.

  • Ability to operate effectively and responsively in a fast changing, ambiguous environment and deal with high pressure situations calmly and with energy and resilience while managing multiple priorities and deadlines.

  • Demonstrated work experience in one or more areas of humanitarian operations, emergency relief, human resources, organizational development, military or emergency services; preferably in an international, cross-cultural work environment.

  • Demonstrated consultative leadership style that will promote social support & team cohesion.

Work Environment/Travel:

  • The position requires ability and willingness to travel internationally up to 25% of the time, including potentially high risk operational areas.

  • Flexibility in work hours is expected given this is a global role.

  • Must be physically able to travel to a variety of challenging operational contexts that may have very basic living conditions and infrastructure.