Developing People and Culture

The mission of our Human Resource and Staff Development teams are to support World Vision's total operation in meeting our goals for children and communities through our most valuable assets – our people. Is your vision our vision?   

People & Culture Coordinator

Finalité du poste:

Sous la supervision du Senior Operations Manager, le titulaire du poste aura à coordonner toutes les activités ressources Humaines au niveau des Clusters et assurer la mise en œuvre effective des politiques et initiatives ressources humaines sur le terrain, en collaboration avec le P&C Director.

Responsabilités Majeures:

  • Collecter, Analyser les besoins de formation du personnel sur le terrain en collaboration avec le Senior Opération Manager

  • Faire le suivi de toutes les formations approuvées et produire un rapport annuel sur l’impact des formations reçues par le staff sur leurs performances

  • S’assurer de la mise en œuvre de la politique de gestion des talents et de plan de succession sur le terrain.

  • Guider le Senior Opération Manager dans le développement d’une culture organisationnelle qui favorise un engagement élevé des employés

  • Renforcer les mécanismes de communication appropriés qui favorisent la transparence entre les employés

  • Mettre en œuvre des enquêtes sur l’engagement du personnel

  • Présenter l’analyse de ces données au personnel des Clusters en vue de collecter leurs suggestions et recommandations.

  • Mettre en œuvre et suivre les plans d’action issue de ces discussions et approuvées par la Direction.

  • Orienter les responsables de Cluster et le Senior Operations Manager sur le bien-être général du personnel au travail

  • Éduquer le personnel sur le bien-être général au travail, à l'aide de pratiques reconnues et culturellement appropriées.

  • Coordonner le processus de gestion des performances du personnel au niveau des Clusters et Guider les managers et le staff de terrain

  • Soutenir efficacement les managers dans la gestion efficace des faibles performances.

  • Maintenir un système de classement confidentiel des dossiers du personnel et s’assurer de leur mise à jour.

  • Appliquer les connaissances en matière de droit du travail, et les politiques de World Vision, à tous les aspects du cycle de vie des employés (du recrutement à la résiliation du contrat).

  • Suivre le protocole de World Vision pour rapporter tout incident majeur en collaboration avec les autres parties prenantes.

  • Coordonner toutes les activités de recrutement du personnel des Clusters.

  • Coordonner l’accueil et l’orientation du staff nouvellement recrute pour le terrain.

  • Gérer la mise en œuvre et l’administration continue du système d’information sur les ressources humaines (Ourpeople, logiciel de Paie etc)

  • Produire des rapports mensuels sur les activités ressources humaines sur le terrain.

  • Produire tout autre document en utilisant les logiciels informatique de base pour les besoins de l’organisation.

Qualification minimum exigée:

BAC+4 en Administration/Gestion des Ressources Humaines, Droit ou Psychologie.


Au moins 3 ans d’expérience professionnelle pertinente en Gestion des Ressources Humaines

Human Resource Coordinator for Systems

NOTE: (Type of hiring local /international)

World Vision International is an international Christian Humanitarian Organization working with the poor and oppressed to promote human transformation and seek justice. We are global community with a purpose – to bring about positive change in the lives of the world’s most vulnerable children. People are inspired to work for us because they want to contribute to making a difference. We are part of an international team, using our talent, determination and influence to invest in a better tomorrow.

Are you ready to be a change maker?

Our Cambodia Office is seeking for one (01) qualified local candidate to fill in the position below:

JOB ID : NO-FY19-F005

Position: Human Resource Coordinator for Systems

Location: National Office

Salary: 585-732USD


Hold primary oversight of the information management of staff data in Human Resource Systems (HRIS and Ourpeople), ensuring employee records, are kept accurate and up to date and that efficient administrative processing of changes to staff records occurs.


  • Ensure information management of all people-related records are current and accurate in HRIS and Our People

  • Ensure staff and managers are trained well for the roles they need, in utilizing people-related systems

  • Ensure the administration of staff data such as payroll, is handled in a timely and accurate fashion including annual merit increases

  • Train others on use of Human Resource systems as appropriate.


As part of the World Vision Cambodia mandate requirements for new staff, all candidates who are offered job are required to produce Local Police Clearance Certificate prior to date of joining in the organization. We recommend applying for the certificate upon application submission.

  • Bachelor degree in Business Administration or Computer Science

  • Good written and verbal communications skills such as facilitation and presentation including English

  • Other computer skills such as Microsoft Words, Excel, PowerPoint, emails etc.

  • Advanced Microsoft Excel user

  • Excellent problem solving skills including highly analytical thinking

  • 2+ years of administrative data process with great attention to detail


  1. Please follow the link:, Download the WV application form and APPLY ONLINE submitting your World Vision Application Form, CV and Cover Letter.

  2. If you cannot see the job announcement on World Vision website through the link above(1):

    Please copy job ID: NO-FY19-F005 to be your email subject ONLY and attach your completed Application Form, CV and Cover Letter to Email: [email protected] or contact us at Tel: 023 216 052 Ext: 121


All applications should be sent in soft copy (word document or PDF)

World Vision Cambodia is committed to the principles of workplace diversity. Qualified women and disabled people are encouraged to apply. Only short listed candidates will be notified. Applications and CVs will not be returned.

WVI is committed to the protection of children. We do not employ staff whose background is not aligned to our child protection practices. Hence employment is conditional upon successful completion of all applicable background checks, including criminal record checks where possible.

Closing Date

18 December 2018 5:00PM

WVV People and Culture Officer


World Vision is a Christian relief and development organization working to create lasting change in the lives of children, families and communities living in poverty. World Vision serves all people regardless of religion, race, ethnicity or gender. As a child-focused organization, WV’s work focuses on children, ensuring they are protected and their basic needs are met. WVV has a total income of around US$ 19,000,000 (FY18) with funding from 14 support countries in Europe, Asia, the Americas and Australia. Funding of WVV consists of sponsorship program funding (70%) and PNS/grants (30%). WVV employs about 440 staff, of which 99% are Vietnamese nationals.

Currently, World Vision Vietnam is implementing 37 Area Programmes (APs) which operate in 5 zones: North 1 (Hoa Binh, Dien Bien), North 2 (Yen Bai, Tuyen Quang), North 3 (Hung Yên, Thanh Hoa, Hai Phong), Central (Quang Tri, Quang Nam, Danang) and South (Quang Ngai, Binh Thuan, Ho Chi Minh, DakNong). WVV’s APs focus within one administrative district of a province which usually populated by ethnic minority people with very high rates of poverty. A uniqueness of WVV’s AP approach and structure is that team members are based at district level where the AP is located, which enables them to work closely with government partners and communities on a daily basis. Beside the APs, WVV is also implementing different Special and Grant Projects to meet the specific needs of vulnerable children in both AP and non-AP areas.

There are 7 members in P&CD team, including P&C Director and six P&C Officers. Each P&C Officer is are charge of all P&C functions in their assigned regions and provide overall expertise in specific functions for P&C department.


To undertake all P&C functions in the assigned zone including Employment, Recruitment, Performance Management, Training and Development, Staff Engagement and P&C information management with minimum supervision and support from P&C director;

To provide overall expertise in the functions of Compensation and Benefits, Performance Management, Employee Relations to ensure compliance with Partnership P&C standards and undertake continuous improvement in quality and effectiveness;

To support the P&C Director in various aspect of day-to-day operations of PnC department, ensuring continuous improvement in quality and effectiveness of people management strategies;


1. Recruitment

Facilitate the multi-year and annual workforce planning to understand current and future staffing needs in alignment with strategic directions and operating plans, then define appropriate recruitment, retention and downsizing strategies.

Facilitate the standard recruitment processes (including reviewing JDs/TOR; advertising vacancies on different channels including social media and professional networks; screening; shortlisting; interviewing using competency based behavioral and situational interviewing techniques, preparing written test and organizing fieldtrip with job shadowing assignments; checking references; proposing job offer and preparing employment contracts) in an effective, timely, fair and transparent manner to select qualified candidate for the job.

2. Employment and Employee Relations

Coordinate onboarding/ orientation process for new hires and ensure all the new hires have good understanding of and subscribe to WVV’s ethos, core values; understand WV’s approaches, policies, procedures, strategies and operations to perform their job.

Facilitate separation process in compliance with WV’s Policies, procedures and labor law.

Facilitate staffing changes (promotion, new appointment, relocation, additional responsibility, secondment, etc.) in consultation with relevant line manager and technical staff.

Update all staff changes in the assigned zone to relevant partners including Social Insurance Department, Personal Health and Accident Insurance Provider and Labor Management Agency in an accurate and timely manner.

Administer Personal Income Tax, insurance claims and other benefits (absences, health check-up, etc.) for staff in the assigned zone in compliance with relevant laws, regulations and HR policies

Handle staff grievances and disciplinary action processes in consultation with the P&C Director and line managers following Vietnam Labor Law, HR policy of WVV and WV principles on Employee Relations.

3. Performance Management

Provide ongoing support to line managers and individual staff to implement the Partnering for Performance (WV’s performance management approach and process) for all staff.

This includes providing ongoing coaching and support to line managers and individual staff to ensure that performance and development goals are SMART, contributing to team objectives and WVV’s Strategic Implementation Plans.

Support the development of individual development plans in collaboration with line managers and employees.

Equip line managers with relevant skills to inspire high performance, support career development and address poor performance in a timely and professional manners.

Recognize staff for their additional efforts/ contribution and outstanding performance in a timely and appropriate manner.

4. Staff Care and Employee Engagement

In collaboration with line managers, create and maintain a conducive working environment where staff enjoy wellbeing as well as are highly motivated to make valuable contribution to the organization.

Administer the engagement survey (Our Voice Survey) to get feedback from staff on the organizational and staff well-being and implement and/or coordinate follow-up actions to improve the result for the assigned zone

Support line managers in change communication, identification of Innovators and Early adaptors for change, and in motivating and implementing the change.

Coordinate spiritual nurture activities for the assigned zone as appropriate to the context of Vietnam.

5. PnC Information Management

Record all employee information and recruitment processes on Our People in a timely and accurate manner.

Generate queries, analyses and use data on Our People to inform PnC related recommendations/ decisions.

Record all employee information properly in hard and soft copies, including personal documents, contracts and appendices, policies sign-off, performance and training records, etc.

Prepare P&C monthly reports, payroll and other updates in a timely and accurate manner.

Provide statistics of the assigned zone as required

6. Leadership Development and Succession Planning

Assess and identify competency gaps against competency frameworks for key roles.

Provide coaching/ support and tools to line managers to conduct talent review, identify second liners for key roles, develop/ update their talent profiles, conduct career conversations and facilitate their career development

Support the PnC Director in developing and delivering learning and development activities that help close employees competency and skill gaps as identified in IDP and talent profiles.

Use all available resources (in house trainers, WVI regional office’s programs, WVI online learning, consultancy, etc.) using blended learning approach including Webinar, simulation, coaching, mentoring, etc. to support the development of leaders and potential successors.

Track learning application and evaluate the effectiveness and impact of learning and development activities/ activities to justify the ROI.

Knowledge, Skills, Abilities:

(The following knowledge, skills, and abilities may be acquired through a combination of formal schooling, self-education, prior experience, or on-the-job training.)


- A bachelor degree in a relevant field.

- Degree in Human Resource Management

Knowledge & Skills

- Good knowledge and understanding of HR functions such as recruitment, employee employment/relations, performance management, employee engagement, learning and development, etc.

- Thorough understanding of Vietnamese labour law and practices, especially Insurance

- Good understanding about humanitarian industry, WVV’s operation and its programs.

- Ability and skills to support the development of staff and leaders to meet and exceed the competencies required to achieve organizational goals and objectives.

- Good interpersonal skills.

- Good written and spoken communications skills in English and Vietnamese.

- Well-organized work style including sound process management skills.

- Demonstrated judgment and discernment skills, maturity and the ability to maintain strict confidentiality of staff and organizational records.

- Ability to coach, mentor and manage staff’s performance

- Willing to support the philosophy, purpose and values of WV in its work with the poor in Vietnam.


- A minimum of 3 year relevant working experience.

World Vision Vietnam is a Christian non-government organization. Applicants having working experience in a similar kind of organization will be an advantage.

Our contact details are: People and Culture Department- World Vision International Vietnam- Address: 4th floor, the HEAC building, 14-16 Ham Long street, Hanoi, Tel: 024. 39439920

We give equal opportunity to every candidate, regardless of religion, race and gender.

A competitive salary, benefits and career development opportunity will be offered and commensurate with the experience, qualifications and responsibilities.

World Vision is a Christian humanitarian organization which works to improve the quality of life of people, especially children, who are marginalized and living in poverty regardless of religion, race and gender.

People & Culture (HR) Manager


The People & Culture (P&C) Manager provides direction in all areas of human resources to World Vision’s Global Centre Manila Office (GCMO) leaders and staff in support of P&C initiatives in order that the strategic goals of the organisation are achieved across the network.


  • Develop and lead the implementation of an integrated GCMO P&C strategy in support and alignment with WVI’s overall People & Culture LEADER strategy.

  • Research, troubleshoot, liaise with global P&C Business Partners. Legal and hiring managers on issues relating to workforce, employee relations issues.

  • Monitor and evaluate the progress of People & Culture resources in terms of compliance with standards and policies of WVI by conducting reviews of people & culture practices, and establishing benchmarks and indicators of performance.

  • Assist managers, leaders in GCMO in their responsibility to ensure that all employment practices, compensation and benefits, staff care, and other people & culture systems align with established standards, procedures, guidelines and policies of World Vision International and take into account local labor law and cultural context.

Coordination of the Recruitment and Staffing:

  • Monitor development and tracking of staffing plans.

  • Ensure that all recruitments adhere to recruitment standards.

  • Train hiring managers on the recruitment processes and interviewing skills.

  • Track, with the Staffing Specialist, the timeline of filling vacant positions within the standard time.

  • Provide leadership and technical support for staff orientations.

  • Ensure new hires have a personal orientation / induction plan.

Timekeeping (Time & Attendance):

  • Vendor management of timekeeping/payroll system.

  • Maximize the effectiveness of the system technology and supporting processes

  • Management of P&C staff.

  • Development & Management responsibilities for P&C staff; daily supervision, coaching and mentoring.



  • 5-7 years’ experience in human resources management including a working knowledge of all areas of human resources.

  • Qualification in Human Resources.

  • 3-5 years managing in-house timekeeping system processing.

  • Senior management experience with a global organization.

  • Experience in policy formation and implementation.

  • Knowledge of local labour laws and regulations.

  • Proven cross-cultural sensitivity and knowledge of and sensitivity to other cultures.

  • Excellent interpersonal skills, including experience in negotiation and conflict resolution, and demonstrated ability to influence and persuade.

  • Ability to effectively communicate, including in writing and oral presentations.

  • Models credibility, integrity and confidentiality.

  • Demonstrates on-going professional development and networking.

  • Christian maturity. Ability to engage with staff from diverse faith backgrounds.

  • Computer literate (Lotus Notes, Microsoft Office Suite). Experience using an HRIS.

  • Solid analytical, organizational skills.

  • Minimum of 4 years of demonstrated managerial experience leading teams including development of staff.

  • Ability to build and maintain partnerships at various employee and management levels and across various functions.

  • Ability to work under pressure and multi-task within time-sensitive constraints.

  • Human Resources qualification.

Work Environment:

  • The position requires ability and willingness to travel domestically and internationally up to 10% of the time.

People & Culture (HR) Director, WV Bangladesh


Provide leadership and strategic management for all aspects of People & Culture (HR) and organizational development functions. It provides strategic input and support to the National and Response Director, CoPs and Senior Leadership Teams in order to achieve the Global strategy and World Vision Internationals (WVI’s) mission.

Lead and facilitate the development of a highly effective and strategic P&C function to ensure the organization has the right structure, culture and talent needed to deliver on its objectives. play a key role in assessing internal and external environment in the workplace demands to ensure a proper change management and organizational culture approach, that considers national socio-political context, disasters, and lead actions on attracting and retaining qualified work force, new organizational initiatives towards efficiency and effectiveness and increasing need for higher levels of accountabilities to support new funding streams and diverse programs.

The P&C Director position will lead strategic thinking and implementation of World Vision Bangladesh’s P&C plans consistent with the Country strategy and Partnership’s LEADER P&C strategy. This position will support the Senior Management Team and the Governance leadership of the organization to execute organizational strategies, goals and priorities with World Vision’s vision, mission and values with excellence.


Leadership and Strategy:

  • Advice and support National Office (NO) People and Culture in their leadership and engagement on matters related to Human Resource Management and Organizational Development.

  • Strategic business partnering with the Leadership at all levels in creating a culture of transformational leadership.

  • Advise and support the Leadership on all aspects relating to Human Resource Management, Leadership & Development and Organizational Development to create an enabling environment and increase people’s productivity.

  • Collaborate with NO Senior Management Team (SMT) in setting up and management of performance accountability systems and HR balance scorecard in consultation with all relevant stakeholders.

  • Practice servant hood and provide spiritual leadership to the team & beyond being a role model.

  • Provide leadership in recruitment of senior leadership positions by working closely with the region and board as and when needed.

  • Responsible to develop WV Bangladesh P&C priorities and plans ensuring that regional & national priorities are integrated and prioritized.

  • Lead the development and implementation of P&C secondary strategy and business plan in support of and in alignment with Country, Regional (including sub strategies) and LEADER strategy and priorities.

  • Provide leadership to development and implementation of organization wide communication and change management plan during transition.

  • Develop strategic work force plan for the organization to deliver the country strategy.

Quality Assurance/Risk Management:

  • Leads NO People & Culture review and assist NO in creating risk mitigation implementation plan related to P&C based on GC Internal Audit recommendations related to P&C.

  • Leads, monitor and evaluate the progress of human resources management practices ensuring compliance with WVI partnership standards, policies and procedures. Advises and supports in addressing gaps/issues in P&C practices as necessary

  • and appropriate.

  • Contribute and support the organizational culture climate audits and engage NO leaders in mitigating risks in people management.

  • Support the development, implementation and compliance of LEADER Scorecard in alignment with Country goals and priorities.

Organization Culture and Change:

  • Leadership development programs are in place that produce cultural alignment, build leadership skills and develop behaviors consistent with WVB values and expectations of leaders.

  • Culture Management plans are in place across divisions and are focused on strategic behaviors and capabilities.

  • Organization Development initiatives reflect excellent changes management principles to gain traction and make lasting organization wide change.

Employee Engagement:

  • Facilitate the development of contextualized orientation materials and programs for new hires that create an enhanced understanding of WV mission, culture, policies, procedures and protocol.

  • Open and productive relationships exist between management and employees. Processes are provided to effectively assist in equitably addressing workplace issues.

  • Compensation and benefits are targeted at the level necessary to attract, retain and motivate quality people within the relevant comparator market by implementing Partnership Total Rewards philosophy.

  • Review and facilitate staff care programs that relate to stress and support managers in their plans to ensure minimum stress within WV Bangladesh.

Team Development:

  • Individual learning plans are established.

  • Established clear performance indicators.

  • Regular P&C individual performance feedback.

  • Ensure positive feedback from clients (staff).

  • Meet P&C department work goals.

Integration of P&C to other Department:

  • Good working relationships with senior managers and ND, P&C regional office, WVI P&C.

  • Established relationship with key P&C vendors outside WV Bangladesh.

  • P&C audits/culture climate survey conducted.

Professional & Personal Development:

  • Demonstrating an understanding of and commitment to World Vision’s Core Values in the approach to work and relationships.

  • Collaboration with different key working relationships.

  • Work and Life balance.

  • Personal and professional development goals consistent with World Vision’s strategic goal.


  • Graduate degree qualification and/or professional qualification in Organizational Development, Psychology, Development Studies, Leadership or HRD.

  • Post graduate / MBA.

  • At least 5 -7 years’ experience in Organizational Development and HR development or related fields, in a complex, international organization preferably in INGO context.

  • Significant senior level leadership experience in an international environment, preferably in Bangladesh / South Asia.

  • Developed people in a cross-cultural setting and initiated and implemented organizational change at leadership level.

  • Proven leadership ability and executive presence and ability to build strong relationships with senior leaders.

  • Proven experience in Change Management and OD processes.

  • Experience in Operations with Grant Funding.

  • A thorough understanding of all areas of HR management and staff development, and knowledge of HR, group processes and dynamics and able to apply it in Asian context.

  • Demonstrated ability to assess, analyze and diagnose organizational realities and to use appropriate OD and performance improvement.

  • Demonstrated collaboration skills.

Preferred Skills, Knowledge and Experience:

  • Understand the vision, mission of World Vision.

  • Understand the Humanitarian industry.

  • Results orientation and ability to demonstrate bottom line impact.

  • Extensive experience in leading HR processes in a Grant funded Office.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 15% of the time.