International job opportunities :-

Director, Investigations Management

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF THE POSITION:

The purpose of this position is to provide leadership and guidance to functions that conduct investigations in response to different types of incidents across the Partnership to design, implement, and coordinate a streamlined approach to evaluating allegations, conducting investigations, and distributing reports. This will include development of aligned protocols for triage and classification of cases, notifications, technical investigative forms, and report distribution across several different functions. Additionally, this role will serve to lead and establish new Regional, Global, and Executive “Investigation Oversight Committees” which will serve as forums for participating functional leaders to

evaluate, coordinate, and provide oversight to all significant investigations conducted in WV. The Director will work with the appropriate Learning & Development (L&D) Team and functional SMEs to develop and deliver a comprehensive multi-level investigator training programme to include experience tracking of trainees. The role will also develop cross-functional investigations performance reporting to Senior Leadership and the World Vision Board (WVIB).

KEY RESPONSIBILITIES:

  • Lead as subject matter expert in developing and maintaining a streamlined and consistent set of investigation tools and protocols that are fit for use by each of the different functional areas (Fraud, Safeguarding, P&C, Traffic Incidents, etc.) in coordination with a working group of SMEs.

  • Leader and point of contact for line management and leaders across the organisation to escalate concerns or quality improvement requests related to investigations processes.

  • Provide leadership guidance and quality control to other functions that conduct investigations to ensure that investigations are conducted in a manner that considers the safety and security of all involved.

  • Establish and ensure Regional Director oversight committees function properly, coordinating together to conduct investigations in line with internal and external best practices.

  • Resolve, and where needed, escalate concerns or issues to executive leadership.

  • Review investigation reports across functions and act as a subject matter expert to ensure quality and clarity standards are being maintained across functions.

  • Monitor and identify opportunities for improvement in the intake and triage phase of new investigations to ensure best practices are being applied and opportunities for improvement are identified.

  • Provide leadership and management to specialised external investigator(s) on specific engagements when needed.

  • Lead and perform investigations in high profile/high risk matters as requested by senior leadership.

  • Develop and deliver a holistic, multi-specialty, training programme for full and part time investigators that is packaged for different skill levels (basic, intermediate, advanced).

  • Ensure SMEs from each functional area contribute to the training modules and update unique requirements in line with external best practices.

  • Own and operate a centralized registry of trained investigators that includes a record of training and investigations conducted to start building a ‘pool’ of skilled investigators.

  • Maintain strong relationships with all key stakeholders, providing overall leadership for WV’s investigation’s capabilities. This includes representing WV to external parties such as donors, regulators, and professional associations.

  • Remain up-to-date on relevant trends, training, and activities in global compliance, workplace, safeguarding, and fraud and corruption investigations within the humanitarian and development sector.

  • Establish, communicate, and facilitate the Executive and Global Investigations Oversight Committees and draft and support charters for each group to outline roles and responsibilities for each.

  • Provide oversight and leadership to Regional Investigation Oversight committee in ensuring that Regional committees are facilitated by an individual with appropriate seniority and/or authorization from the Senior Director Operations (SDO) to ensure oversight and accountability for all investigations in each region.

  • Ensure that information sharing protocols, triage, and investigations oversight process function smoothly and balance the risk of a potential event with the amount of effort requested from committee members to participate.

  • In coordination with functional department heads, provide guidance and advice to help develop the capacity of investigators, deepen understanding of their roles and assist with career development when requested.

  • Develop and deliver regular reporting to Exl and WVIB to provide relevant information on the ‘state’ of investigations capacity and quality across the organization.

  • Develop templates and a process for regular reporting to Regional Management and other management stakeholders to fulfill Support Office (SO), donor, legal, accountability and/or other individuals who consume data.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Bachelor’s degree and/or related higher education.

  • 8-10 years’ experience leading and/or providing oversight to internal workplace investigations in a large international organisation.

  • Strong analytical, written, and verbal skills.

  • Proven ability to cultivate and maintain strong interpersonal and working relationships in a dispersed virtual, international context.

  • Experience developing and training investigators1. Experience with translating complex technical concepts and simplifying information for mass consumption and usage to a broad international audience.

  • Experience with translating data into information and analysis that communicates an easily understood concept or message.

  • Experience engaging and working with a wide-range of senior leadership level stakeholders.

  • Strong investigative skills that include the ability to act as a lead investigator, to include the interviewing of subjects of complaints and witnesses, collection of potential evidence, and other related investigative skills.

  • Bachelor’s degree and/or related higher education.

  • Formal training and/or internationally recognized certification as an investigator in the areas of fraud and/or workplace behavior.

  • Fluency in English.

Preferred:

  • Ability to coach staff in collection and handling facts and evidence.

  • Strong business acumen, strategic thinking, and stakeholder management.

  • Strong coordination, planning and leadership skills including ability to influence Senior Managers by consistent and clear communication.

  • Solid communication skills and setting priorities.

Work Environment/Travel:

  • Willingness to travel up to 15% of the time.

Senior Director, People and Organizational Capability

*Preferred position location: United Kingdom. Other locations location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF THE POSITION:

Reporting to the Global Chief People Officer, this role, together with the current People & Organizational Capability team is accountable for:

  • Developing and implement an integrated strategy for People & Organisation Capability for the organisation to deliver on Our Promise.

  • Knowledge of the development and evolution of the organization’s Culture.

  • Driving a robust organisational wide leadership framework.

  • Developing strategy for building capability across the Partnership at all levels.

  • Developing WV’s Learning ecosystem strategy focusing on organisational core requirements including compliance training and core competencies.

  • Developing clear strategically aligned succession plans with deep and diverse talent to drive career progression of top talent.

  • Evolving Performance Management to drive the mind-sets and behaviour of the staff as aligned in Our Promise and measuring staff engagement via Our Voice.

KEY RESPONSIBILITIES:

Organizational Culture:

  • Knowledge of the development and evolution of the organization's Culture - the series of employee beliefs, attitudes and modes of behaviour that collectively define the company's character and which determine its ability to achieve optimal operational efficiencies and sustainable growth.

  • Drive organizational analysis to review quantitative or conceptual problems and situations, and draw valid conclusions from data presented for the purpose of business needs. This includes the ability to identify significant trends, relationships, and themes relevant to the organization.

  • Knowledge of the principles and practices of organizational design and the ability to create, implement, and evaluate organization redesign interventions and efforts.

  • The ability to successfully prepare long-range plans for diverse, multi-functional areas, contribute to partnership-wide, entity and operational strategies in a measurable and valuable way.

Leadership & Executive Development:

  • Review existing global leadership development practices – qualitative assessment, ROI etc in order to align organizational approaches into a common global framework.

  • Gain and maintain WV executive endorsement (conceptual, time, resources - including financial) to the WV way of Leadership Development. This will involve introduction of targeted new initiatives, aligning current and curtailment of some current activities. Core elements may be defined and delivered globally with regional and local activities aligned to the core framework and strategy. Key focus areas for global delivery are likely to be orientation to Leadership within World Vision, development for identified Talent and developing good people and organisational management practice at leadership and key management levels.

  • Consult, influence and deliver innovative solutions where resource restrictions occur across all office types.

  • Monitor and report at Executive level on progress of implementation and enhancement of WV leadership culture.

  • Engage and partner with external organisations in order to collaborate across the industry and share appropriate resources as needed.

Learning & Development (L&D):

  • Develop organisational wide learning strategy to meet organisational objectives.

  • Develop a learner centric approach to World Visions learning ecosystem.

  • Engage appropriately with the organization’s L&D leaders and practitioners.

  • Ensure best practices are executed with sound adult learning principles, instructional design and fit for purpose execution using transformative learning methods.

  • Lead strategies and initiatives to increase learning and developments standards, quality and impact across the partnership.

  • Assist in the building or consolidation of a network and resources for L&D professionals.

  • Appropriately engage with external parties in the industry to leverage L&D building opportunities.

  • Influence senior leadership’s understanding and commitment to effective and integrated L&D activities.

  • Integrate Learning and Development strategies with Performance Management, Talent Management and Leadership Development.

Global Talent Strategy and Partnership Alignment:

  • Develop the philosophy, strategy and standards for how talent management helps the Partnership respond to talent-related opportunities and demands.

  • Establish and promote a global talent management strategy alongside a regular rhythm of intentional talent reviews to be owned and championed by key executives across the Partnership.

  • Author and own the long-term Executive talent management strategy.

  • Gain commitment to a framework of actions and initiatives which will arise from Talent Management processes, e.g. partnering on development and coaching recommendations, organizational support and review, career transition etc.

  • Ensure that the Talent Management processes include dealing with low performers who have reached or passed potential with a lower aligned to leadership competency profiles.

  • Work directly with WV Executive Leadership Team to undertake group wide Talent Review processes, moving to supporting as these processes are better embedded.

  • Establish a clear set of career paths available within the Partnership and process by which these are tied into results of talent reviews and development conversations.

Succession Planning:

  • Instigate best practice and WV specific requirements in succession planning which encompasses most critical roles of the organization.

  • Integration with Talent Management initiatives.

  • Integration with global diversity and inclusion initiatives and targets.

  • Integration with top talent for longer term development planning.

  • Implementation will require actual and virtual cross regional leadership, high level project management and consultation with the CPO.

  • Forecasting future leadership needs and coordinating that with the global workforce planning team.

Performance Management & Employee Engagement:

  • Develop an integrated Performance Management strategy that integrates with organisational strategy, learning and development, talent management and leadership development.

  • Champion Performance Management strategy that drives and encourages the mindsets and behaviour of the staff as aligned in Our Promise.

  • Build global procedures and rhythm for annual performance and development touchpoints to ensure employees have robust performance goals and outcomes, individual development plans and career conversations with management.

  • Plan and design automation strategy for Performance Management activities and tracking.

  • Oversee processes and reporting needs pertaining to annual staff survey.

  • Engage with Executive Leadership to champion the use of annual staff survey to drive improvement in leadership effectiveness across the organisation.

  • Build networks and partnerships both internally and externally to establish performance management practices that are future focused to address upcoming talent needs.

KNOWLEDGE, SKILLS AND ABILITIES:

  • At least 10 years’ experience leading heads of Leadership Development, Learning & Development, and Talent Management.

  • Experience within the global field with strategies to address the various viewpoints of diversity, equity & inclusion that come amongst differing cultures.

  • Extensive experience providing HR capability to senior executives, President/CEOs, and boards.

  • Track record of designing and successfully implementing leadership development, L&D, talent management and/or performance management and engagement surveys.

  • Strong leadership skills and team management capabilities. Proven people leader, coach and mentor, coupled with experience in indirect and virtual leadership.

  • University degree in HR, Business or related field. A relevant Masters degree would be considered desirable, coupled with extensive senior and executive level HR management.

  • CIPD, HRCI, or SHRM certification or similar.

  • English required. Ability to communicate in French and Spanish a plus.

Preferred:

  • Proven people leader in indirect and remote working modes.

Work Environment/Travel:

  • Willingness to travel up to 30% of the time.

  • Ability to work according to local time zones wherever WV functions.

Director, Network and Security Operations

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF THE POSITION:

The Director, Network and Security Operations role is an influential role that determines how to implement the defined technology strategy and is a member of the AWG (architecture working group) for the partnership. This position is responsible for managing the Network and Security Operations group to deliver solutions on a global scale and ensure support for operational activities. The teams will define and maintain technical standards/roadmaps and work closely with field staff to deploy and/or support. This position champions architectural principles, artifacts, and technical roadmaps to create an environment that is responsive to change and supports the delivery of the business strategy.

Individuals in the IT Director II roles are responsible for managing, maintaining and developing global IT processes and standards relevant to their area. They manage multiple IT processes within one functional area and provide IT services to multiple regions globally.

Individuals within the IT leadership job family have responsibility for activities that contribute to planning, creating and implementing an IT vision and strategy aligned with the company’s strategic business plan. They oversee the development of corporate standards, technology architecture, technology evaluation and transfer. They manage small to large teams of people responsible for developing and delivering IT solutions for the business and customers. Each role within this job family provides technical and business leadership to their organizations as well as to the business.

IT Leaders are also responsible for analyzing trends in technology, assessing the impact of emerging technologies on the business, providing solutions to address technology and business issues, and managing financial resources while ensuring the development of high-quality technology solutions. These solutions must be developed at the best possible cost and be aligned with customer and business needs while establishing relationships with employees and key internal and external stakeholders. They are also responsible for participating and leading the development of an IT governance framework that defines the working relationships and sharing of IT components among various IT groups within the organization.

To be successful, individuals must possess a combination of business, technical and leadership skills and competencies. This requires an understanding of client’s business needs, processes and functions. They also need a solid knowledge of IT infrastructure, architecture, applications development and support, networks, and computer operations. In addition, individuals working in this job family must have excellent communication skills and the ability to influence others.

Individuals in the Architect job family interface across all business areas, acting as visionaries to proactively assist in defining the direction for future projects. They conceive strategies, solutions, build consensus, and sell/execute solutions. They are involved in all aspects of the project life cycle, from the initial kickoff through the requirements analysis, design and implementation. Additional responsibilities may include the establishment of the overall architectural viewpoints and the establishment and oversight of organization standards and policies. Architects identify major system interfaces, build e-business capabilities, and identify existing architecture weaknesses and opportunities for systems.

KEY RESPONSIBILITIES:

Business and IT Strategy:

  • Implements the tactical components of the IT strategy at an Enterprise level.

  • Works with business partners to understand business needs.

  • Manages the development and implementation of IT initiatives to support business strategy.

Change Management:

  • Embraces and executes change through frequent, communication to staff and clients about the change and the impact of the change (individual and business).

  • Consistently advocates for the change.

  • Coaches staff through the change.

  • Identifies and removes obstacles to change.

Governance:

  • Provides input into demand management process and executes on plan.

Architecture:

  • Provides input to technology planning within a functional area.

  • Implements solutions consistent within current context of overall architecture.

Process Improvements:

  • Implements defined process improvements.

Finance:

  • Participates in the development of IT budgets.

  • Tracks and takes appropriate steps to stay within budget.

  • Provides high-quality services at optimal cost to customers.

  • Measures service performance and implements improvements.

IT Technology Development:

  • Develops and implements technologies to improve the performance of a business efficiency and effectiveness.

Service Level Agreements (SLAs):

  • Participates and provides input to the SLA development process.

  • Ensures internal SLAs are met.

Vendor Management:

  • Provides advice and counsel to the vendor relationship decision-making and contract development processes.

  • Reviews service provider performance.

  • Identifies and confirms performance problems and notifies contract managers.

Resource Management:

  • Meets regularly with team to gather work statuses.

  • Discusses work progress and obstacles.

  • Provides advice, guidance, encouragement and constructive feedback.

  • Ensures work, information, ideas, and technology flow freely across teams.

  • Establishes measurable individual and team objectives that are aligned with business and organizational goals.

  • Documents and presents performance assessments.

  • Recognizes and rewards associates commensurate with performance.

  • Implements organizational practices for staffing, EEO, diversity, performance management, development, reward and recognition, and retention.

Workforce Planning:

  • Identifies the roles, skills and knowledge required to achieve goals.

  • Ensures staff has the resources and skills needed to support all work initiatives within the assigned function or Center of Competency (COC).

  • Participates in IT workforce deployment activities.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Bachelor’s or Master’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.

  • Requires experience in managing high performance teams and building relationships with people at a variety of levels.

  • Strong leadership skills.

  • Expert technical knowledge in at least one of the domains within the portfolio and working knowledge in the other(s).

  • Typically have 10 or more years of experience in multiple IT areas.

  • Experience with digital transformation initiatives (IAM, data analytics, etc).

  • Experience in the architecture realm: principles, design patterns, solution design.

  • Effective in excellent written and verbal communication in English.

Preferred Skills, Knowledge and Experience:

  • Experience in technology strategy planning and roadmap creation.

  • Experience in leading big change and influencing others.

  • Requires exposure to multiple, diverse technologies and processing environments.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally.

Senior Adviser, External Engagement

*For World Vision internal (or former) applicants only.

*Position location to be determined by home country of successful candidate in the United States of America, Europe or the Middle East & Eastern European Region where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF THE POSITION:

Our Promise Phase 2 recognizes high quality, focused, strategic external engagement is critical to achieving World Vision’s objectives. This

role leads, operationalises and develops a global External Engagement Framework which enables targeted, aligned and leveraged external

engagement with Tier 1 and 2 Stakeholders on priority agendas. The Senior Adviser coordinates and facilitates the contribution of more than

20 global and regional teams, building consensus for and input to co-created strategic planning, operationalisation, reporting and intelligence sharing processes. The Senior Advisor is also Relationship Manager for a leading external stakeholder (such as bilateral, multilateral or global financial institutions). As such, the Senior Advisor leads internal collaboration and planning processes to develop a comprehensive Stakeholder Engagement Plan supporting income, influence and impact objectives; and is also responsible for leading and coordinating external engagement with priority individuals, teams and functions within the institution.

KEY RESPONSIBILITIES:

  • Lead operationalisation of World Vision’s global External Engagement Framework, enabling targeted, aligned and leveraged external engagement with Tier 1 and 2 Stakeholders on priority agendas. Tier 1 & 2 Stakeholders are strategic WVI partners considered critical to the achievement of Our Promise. Tier 1’s are: UNICEF, World Food Program, European Union, Joining Forces/Child Rights Now, the World Bank, the Global Fund for AIDS, TB & Malaria, Tier 2s include FAO, UNHCR, UN OCHA and 21 other faith- and issue-based, sector, regional, bilateral and multilateral partners.

  • Chair the External Engagement Advisory Group, coordinating inputs and contributions from 20 multi-disciplinary, multi-locational teams at

  • global and regional levels.

  • Review, update and operationalise an External Engagement Results Framework enabling shared reporting on external engagement impact and contribution to Our Promise, and for sharing valued intelligence from engagement across the Partnership in support of income, influence and impact objectives.

  • Oversee engagement, support and enabling of senior leaders to contribute to high quality strategic external engagement.

  • As global Relationship Manager for engagement with a global Tier 1 stakeholder (tbc), coordinate, develop and operationalise a strategic Stakeholder Engagement Plan delivering against income, influence and impact objectives and enabling intelligence sharing and reporting on engagement results.

  • Manage the Adviser, External Engagement.

KNOWLEDGE, SKILLS AND ABILITIES:

  • At least 10 years relevant job experience, including management, in complex, global development/humanitarian organisations.

  • High level understanding of key operational approaches and methodologies across a broad range of advocacy and external engagement disciplines (stakeholder engagement, public policy, local level advocacy, communications, campaigning, social mobilisation, child participation, reource acquisition, faith engagement, sectoral/technical engagement).

  • Strong experience in matrix management, coordination and direction of large numbers of dispersed, multi-disciplinary internal stakeholders

  • and teams, including senior leaders.

  • Strong understanding of key global development agendas, including the 2030 Agenda for the SDGs and the Global Climate Action Agenda, and entry points for civil society engagement and leverage.

  • Strong familiarity with relevant UN and coalition processes across global capitals (NY, Geneva and Brussels).

  • Strong understanding of knowledge management and advocacy and external engagement design, monitoring and evaluation, including the development of multi-disciplinary results frameworks.

  • Excellent writing skills and the ability to translate complex material and data into coherent narratives that resonate with both internal and external stakeholders.

  • Masters degree in Public Policy, Interntional Relations, International Development, International Law, Political Science or a related field.

  • Experience in enabling collaboration and consensus building across multi-disciplinary and multi-cultural teams, including virtual teams.

  • Excellent negotiation, facilitation and collaboration skills with a demonstrated ability to think strategically, synthesize complex information and develop innovative influencing and engagement approaches.

  • Strong relational and communication skills with a demonstrated ability to communicate successfully with internal and external stakeholders in all segments of the development and humanitarian field, including high level decision-makers.

  • Ability to lead independently on fast-paced issues, tight deadlines and the ability to juggle competing demands.

  • Ability to travel internationally.

  • Professional fluency in English.

Work Environment/Travel:

  • The position requires ability and willingness to travel internationally up to 25% of the time.

Director, Infrastructure and End-point Computing

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF THE POSITION:

The Director, Infrastructure and End-point Computingrole is an influential role that determines how to implement the defined technology strategy and is a member of the AWG (architecture working group) for the partnership. This position is responsible for managing the Server/Database operations and Endpoint Computing groups to deliver solutions on a global scale and ensure support for operational activities. They will define and maintain technical standards/roadmaps and work closely with field staff to deploy. This position champions architectural principles, artifacts, and technical roadmaps to create an environment that is responsive to change and supports the delivery of the business strategy.

Individuals in the IT Director I roles are responsible for managing, maintaining and developing global IT processes and standards relevant to their area. They manage multiple IT processes within one functional area and provide IT services to multiple regions globally.

Individuals within the IT leadership job family have responsibility for activities that contribute to planning, creating and implementing an IT vision and strategy aligned with the company’s strategic business plan. They oversee the development of corporate standards, technology architecture, technology evaluation and transfer. They manage small to large teams of people responsible for developing and delivering IT solutions for the business and customers. Each role within this job family provides technical and business leadership to their organizations as well as to the business.

IT Leaders are also responsible for analyzing trends in technology, assessing the impact of emerging technologies on the business, providing solutions to address technology and business issues, and managing financial resources while ensuring the development of high-quality technology solutions. These solutions must be developed at the best possible cost and be aligned with customer and business needs while establishing relationships with employees and key internal and external stakeholders. They are also responsible for participating and leading the development of an IT governance framework that defines the working relationships and sharing of IT components among various IT groups within the organization.

To be successful, individuals must possess a combination of business, technical and leadership skills and competencies. This requires an understanding of client’s business needs, processes and functions. They also need a solid knowledge of IT infrastructure, architecture, applications development and support, networks, and computer operations. In addition, individuals working in this job family must have excellent communication skills and the ability to influence others.

Individuals in the Architect job family interface across all business areas, acting as visionaries to proactively assist in defining the direction for future projects. They conceive strategies, solutions, build consensus, and sell/execute solutions. They are involved in all aspects of the project life cycle, from the initial kickoff through the requirements analysis, design and implementation. Additional responsibilities may include the establishment of the overall architectural viewpoints and the establishment and oversight of organization standards and policies. Architects identify major system interfaces, build e-business capabilities, and identify existing architecture weaknesses and opportunities for systems.

KEY RESPONSIBILITIES:

Business and IT Strategy:

  • Implements the tactical components of the IT strategy at an Enterprise level.

  • Works with business partners to understand business needs.

  • Manages the development and implementation of IT initiatives to support business strategy.

Change Management:

  • Embraces and executes change through frequent, communication to staff and clients about the change and the impact of the change (individual and business).

  • Consistently advocates for the change.

  • Coaches staff through the change.

  • Identifies and removes obstacles to change.

Governance:

  • Provides input into demand management process and executes on plan.

Architecture:

  • Provides input to technology planning within a functional area.

  • Implements solutions consistent within current context of overall architecture.

Process Improvements:

  • Implements defined process improvements.

Finance:

  • Participates in the development of IT budgets.

  • Tracks and takes appropriate steps to stay within budget.

  • Provides high-quality services at optimal cost to customers.

  • Measures service performance and implements improvements.

IT Technology Development:

  • Develops and implements technologies to improve the performance of a business efficiency and effectiveness.

Service Level Agreements (SLAs):

  • Participates and provides input to the SLA development process.

  • Ensures internal SLAs are met.

Vendor Management:

  • Provides advice and counsel to the vendor relationship decision-making and contract development processes.

  • Reviews service provider performance.

  • Identifies and confirms performance problems and notifies contract managers.

Resource Management:

  • Meets regularly with team to gather work statuses.

  • Discusses work progress and obstacles.

  • Provides advice, guidance, encouragement and constructive feedback.

  • Ensures work, information, ideas, and technology flow freely across teams.

  • Establishes measurable individual and team objectives that are aligned with business and organizational goals.

  • Documents and presents performance assessments.

  • Recognizes and rewards associates commensurate with performance.

  • Implements organizational practices for staffing, EEO, diversity, performance management, development, reward and recognition, and retention.

Workforce Planning:

  • Identifies the roles, skills and knowledge required to achieve goals.

  • Ensures staff has the resources and skills needed to support all work initiatives within the assigned function or Center of Competency (COC).

  • Participates in IT workforce deployment activities.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Bachelor’s or Master’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.

  • Requires experience in managing high performance teams and building relationships with people at a variety of levels.

  • Strong leadership skills.

  • Expert technical knowledge in at least one of the domains within the portfolio and working knowledge in the other(s).

  • Typically have 10 or more years of experience in multiple IT areas.

  • Experience with digital transformation initiatives (IAM, data analytics, etc).

  • Experience in the architecture realm: principles, design patterns, solution design.

  • Effective in excellent written and verbal communication in English.

Preferred Skills, Knowledge and Experience:

  • Experience in technology strategy planning and roadmap creation.

  • Experience in leading big change and influencing others.

  • Requires exposure to multiple, diverse technologies and processing environments.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally.

Global Director, Digital CX Experience

*Preferred position location: Monrovia, CA (USA) or Seattle, WA, with also possibly London (United Kingdom). Other locations to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF THE POSITION:

This role will have a significant global impact developing the vision and leading the design and implementation of our global digital experiences, products and ecosystems to differentiate World Vision around the globe. This role will be responsible for elevating and integrating our digital experiences across the marketing funnel (from awareness and consideration, to acquisition and all along the donor journey) to deliver a distinctive, consistent brand expression that delights donors and supporters across the globe, and brings to life the stories of children and their communities lifted up out of poverty in some of the world’s toughest places.

With your proven success leading digital CX transformation, combined with your outstanding collaborative leadership, through this role you can truly be a change-maker in the world each and every day!

Working across the globe with marketing leaders, product leaders, brand leaders and external agencies, the role will be accountable for leading development and implementation of a compelling digital CX vision and design strategy that delivers break through experiences connecting supporters, donors and the vulnerable children and communities that we serve.

World Vision is the largest child-focused private charity in the world. Together with our supporters, we’ve impacted the lives of over 200 million vulnerable children by tackling the root causes of poverty.

Engaged in the most relevant critical issues of our day, in the time it takes to read this sentence, World Vision will have reached 50 new people with needed knowledge, supplies or resources to help them protect themselves and their families from the devastating effects of the coronavirus pandemic.

Through World Vision every 60 seconds…a family gets water…a hungry child is fed…a family receives the tools to overcome poverty.

KEY RESPONSIBILITIES:

  • Lead development and implementation of a compelling digital CX vision and design strategy that drives brand value and, above all, meaningfully connects supporters, donors and the vulnerable children and communities that we serve.

  • Lead end to end digital experience design for all global product lines, ecosystems and marketing offers, in partnership with global product owners; translate business priorities into marketing technology design strategy and oversee execution working in collaboration with designers and engineers.

  • Ensure target audiences are central to all strategy, design and operational decisions driven by donor insights and unleashing the power of dynamic listening and social analytics to help digital marketing efforts better achieve the three primary business objectives— acquire more donors, retain current donors and build brand value – with an agile test and learn mindset.

  • Collaborate with leaders in product and engineering to measure product quality and make sure it meets quality standards for release, provide guidance on measuring outcomes, and analyze and monitor qualitative and quantitative data on usage and optimization to shape and evolve the vision.

  • Develop and lead implementation of an enterprise wide Martech road map, in partnership with fundraising and IT leaders across the globe, and the state-of-the art capabilities required to deliver; co-lead senior executive global steering group overseeing delivery.

  • Motivate and inspire others, from team members to executive level, by communicating your aesthetic, technical, and design visions through compelling written, verbal and graphical presentations.

  • Contribute as a vital member of a passionate, world-class global team dedicated to Hope, Joy and Justice for ALL children!

KNOWLEDGE, SKILLS AND ABILITIES:

  • 10-15 years in IT, Marketing, or Digital functional areas, including 5+ years in CX-focused leadership roles of digital products and ECommerce sites at scale.

  • Extensive experience leading UX design to develop and deliver best in class customer experiences.

  • Experience working with marketing, brand, engineers and product managers to drive design strategy, vision, execution and results to achieve business objectives.

  • Experience collaborating with product and program management to build detailed product and technical roadmaps that consistently meet budget/time expectations.

  • A proven digital leader, fluent in managing large cross-functional MarTech developments in fluid agile teams.

  • Awareness of the latest MarTech landscape and product sets as they related to user and customer experience projects.

  • Experience leading leaders and independent, high performing teams with demonstrated understanding of modern software development and infrastructure tools, processes, and practices, including Agile Development, Cloud, DevOps.

  • Exceptional analytical skills with a track record of improving UX KPIs to drive business results.

  • Exceptional relationship and influencing skills, able to win the confidence of a broad range of different stakeholders including leaders from a variety of cultural and professional backgrounds, and developing high-performing virtual global teams.

  • Significant experience leading change in a complex environment.

  • Qualification in and significant experience with the practical project application of best-practice CX and UX methodologies (such as Design Thinking, Double Diamond, etc.)

  • Bachelor’s degree in Marketing, Computer Science, Information Systems or a related field is required; Master’s degree preferred.

Preferred:

  • A digital marketing native with skills across the whole funnel of digital marketing, especially in global consumer-facing environments.

  • Experience using customer data, CRM, segmentation, and marketing automation to drive engagement.

Work Environment/Travel:

  • Ability and willingness to travel internationally up to 30% of the time (when Covid 19 restrictions lifted).

Digital Marketing Leader

*Preferred position location: United Kingdom. Other locations to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

  • Direct leadership of the strategy, planning & roll-out of the new Digital Marketing Shared Service.

  • Ongoing direct leadership of this Shared Service once established.

  • Strategic leadership of the Digital Marketing strategy for the organization, improving digital marketing capabilities necessary to achieve Our Promise Strategic Imperatives.

  • Chair the MarTech Steering Group, and lead of the organisation’s MarTech strategy in constant collaboration with WVIT.

  • Governance and strategy leadership of MarTech development.

  • Strategic leadership of the business change agenda around global digital marketing.

  • Own the digital marketing relationship with Support Offices, National Resource Developments (NRDs), and Transitional Field Offices (TFOs) globally.

KEY RESPONSIBILITIES:

Planning:

  • Owns the creation and execution of strategic planning for the Digital Marketing Shared Service, and the Digital Marketing at Global Marketing Centre (GMC).

  • Owns the Digital relationship with WVIT colleagues for planning purposes, especially in harmonizing the marketing & IT digital agendas, budgets and plans.

  • Strategic risk, issue and escalation ownership for all Digital Marketing projects in GMC.

  • Prioritisation of GMC Digital Marketing work, in close collaboration with WVIT.

Strategy:

  • Leads on the medium- to long-term strategy for Digital Marketing across the Partnership, bringing together a number of business agendas in the process.

  • Forms strategic plans that complement and contribute to the overall Partnership strategy, Our Promise.

  • Creates and agrees strategic prioritization criteria – displaying openness and collaboration with Support Offices, Global Centre, NRDs, TFOs, and Field Offices (FOs) in the process.

Leadership:

  • Visible, pragmatic, open and humble leadership of the Digital Marketing agenda, strategy and benefits across the Partnership.

  • Leading the digital marketing relationship with SOs, TFOs, NRDs and FOs, bringing them together to collaborate on shared digital marketing projects & goals.

  • Leadership of multi-disciplinary teams and squads at a strategic level, owning the business outcomes and change and providing strategic direction at a suitable level.

  • Direct line-management of DMSS.

Revenue Generation:

  • Ensuring the global Digital Marketing Shared Service meets revenue and profitability outcomes, both in Child Sponsorship and other products.

  • Owning the “Yield-to-Field” of the Digital Marketing Shared Service, ensuring sustainable profitability that generates ongoing funding to the World’s most vulnerable children.

IT Parterning:

  • Effectively and skillfully partners senior leaders in IT to manage the delivery of technical aspects of Digital Marketing initiatives.

  • Manages the strategic relationship with IT, aligning strategies and goals across technical and business aspects of the Digital Marketing Portfolio.

  • Effectively leads multi-disciplinary teams of resource, bring IT effectively into governance, reporting, delivery and all other aspects of Digital Marketing.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Bachelor’s degree in Marketing, Information Science, Business, or other related field. Or equivalent work experience.

  • Requires advanced knowledge of business operations, marketing operations, marketing agency ops, and MarTech stacks.

  • Typically requires 15-20 years of relevant technical & business work experience, esp in leading Digital Marketing agencies, campaigns and business development.

  • Fluent in English - required.

Preferred Skills, Knowledge and Experience:

  • Held senior leadership position in Digital Marketing agency.

  • Has led in business start-up environments, setting up teams, business models and service models from scratch.

  • Deep experience of implementation and usage of various marketing technology stacks, especially .net and C# stacks involving such technologies as Umbraco & Sitecore.

  • SAFe, Agile, Scrum or other qualification in collaborative development methodologies between IT and the Business.

  • Certified by Chartered Institute of Marketing or equivalent professional body.

  • Fluent in other languages especially Spanish & German.

Work Environment/Travel:

  • Willingness and ability to travel domestically and internationally, as necessary, up to 40% of the time.

Director, IT Enterprise Project Management Office (EPMO)

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

The Director, EPMO Director is responsible for operations of the Enterprise Project Management Office (EPMO), improving the overall maturity of IT Project Portfolio management across the organization, and tracking and reporting. S/he is responsible for managing a team of program and project managers, supporting and enabling the organization’s global, cross-functional initiatives. The Director, EPMO ensures that the work of the EPMO adds value, is relevant to the strategy of the organization, and meets the goals set by executive management.

Individuals within the IT leadership job family have responsibility for activities that contribute to planning, creating and implementing an IT vision and strategy aligned with the company’s strategic business plan. They oversee the development of corporate standards, technology architecture, technology evaluation and transfer. They manage small to large teams of people responsible for developing and delivering IT solutions for the business and customers. Each role within this job family provides technical and business leadership to their organizations as well as to the business.

IT Leaders are also responsible for analyzing trends in technology, assessing the impact of emerging technologies on the business, providing solutions to address technology and business issues, and managing financial resources while ensuring the development of high-quality technology solutions. These solutions must be developed at the best possible cost and be aligned with customer and business needs while establishing relationships with employees and key internal and external stakeholders. They are also responsible for participating and leading the development of an IT governance framework that defines the working relationships and sharing of IT components among various IT groups within the organization.

To be successful, individuals must possess a combination of business, technical and leadership skills and competencies. This requires an understanding of client’s business needs, processes and functions. They also need a solid knowledge of IT infrastructure, architecture, applications development and support, networks, and computer operations. In addition, individuals working in this job family must have excellent communication skills and the ability to influence others.

MAJOR RESPONSIBILITIES:

Business and IT Strategy:

  • Develops the tactical components and strategies to achieve goals at an enterprise level.

  • Manages the development and implementation of IT initiatives to support business strategy.

  • Ensures that all programs and projects managed by PMO follow standards: workplan, budget, project organization and governance structure, communication, change management, performance management.

  • Stays current on industry trends in the development of enterprise planning tools that support agile, waterfall, and hybrid methodologies.

Change Management:

  • Articulates change.

  • Is active and visible throughout the change process.

  • Provides frequent, communication to department/organization and clients about the change (i.e., rationale, expected outcomes, the "big” picture) and the impact of the change (individual and business).

  • Builds a coalition of sponsorship (managers, staff and clients) and manages resistance to the change.

  • Identifies and removes obstacles to change.

Governance:

  • Oversees the administration of the Enterprise Project and Portfolio Management (PPM) Tool (Smartsheet).

  • Ensures consistent portfolio and project reporting and tracking across all stakeholders.

  • Builds and maintains relationships with cross-functional peers and Senior Leadership, to deliver high quality products that satisfy internal and external customer expectations.

  • Partners with IT Strategic Planning and Business Relationship Management for vetting of new pipeline opportunities.

  • Partners with the functional business and technology leaders on the implementation of program and project management processes, methods, techniques, tools, guidelines, and standards.

  • Leads or participates in a customer advisory board to manage IT services demand.

  • Communicates client’s needs and priorities and provides feedback on pricing and investment.

Architecture:

  • Provides input to technology planning within multiple functional areas.

  • Implements solutions consistent with current and future architecture.

Process Improvements:

  • Manages the improvement processes that impact customer satisfaction and relationships.

  • Owns the designated processes and is accountable for ensuring that established processes are followed.

Finance:

  • Participates in the development of IT budgets.

  • Tracks and takes appropriate steps to stay within budget.

  • Provides high-quality services at optimal cost to customers.

  • Measures service performance and implements improvements.

IT Technology Development:

  • Directs the development and implementation of technology solutions required to increase business efficiency and effectiveness.

Service Level Agreements (SLAs):

  • Participates and provides input to the SLA development process.

  • Ensures internal SLAs are met.

Vendor Management:

  • Provides advice and counsel to the vendor relationship decision-making and contract development processes.

  • Reviews service provider performance.

  • Identifies and confirms performance problems and notifies contract managers.

Resource Management:

  • Monitors ePMO and project team resource capacity and acts as the escalation point for constraints.

  • Lead and mentor a team of globally-dispersed Project Managers responsible for Enterprise-Level projects over 8 Business and Technology portfolios.

  • Meets regularly with team to gather work statuses.

  • Discusses work progress and obstacles.

  • Provides advice, guidance, encouragement and constructive feedback.

  • Ensures work, information, ideas, and technology flow freely across teams.

  • Establishes measurable individual and team objectives that are aligned with business and organizational goals.

  • Documents and presents performance assessments.

  • Recognizes and rewards associates commensurate with performance.

  • Implements organizational practices for staffing, EEO, diversity, performance management, development, reward and recognition, and retention.

Workforce Planning:

  • Identifies the roles, skills and knowledge required to achieve goals.

  • Ensures staff has the resources and skills needed to support all work initiatives within a limited number of COCs or functions.

  • Participates in IT workforce deployment activities.

KNOWLEDGE, SKILLS & ABILITIES:

  • BS/BA degree in technical/information science or a related field.

  • 10+ years project management experience overseeing technology projects; 5 years should reflect direct management experience with increasing levels of management responsibilities.

  • 5+ years experience managing a group of Project Managers or Scrum Masters.

  • Expert-level knowledge of project and change management and associated methodologies, techniques, processes and approaches.

  • Knowledge of resource management tools.

  • At least 3+ Smartsheet administration/management experience (Control Center experience a plus).

  • Candidates must have strong leadership and interpersonal skills and enjoy working in a dynamic, often remote-based environment.

  • Experience leading ePMO is preferred along with the skills to effectively manage a midsize team of project managers, and execute plans with focus on quality.

  • Willingness and ability to travel domestically and internationally, as necessary.

  • PMP and CSM certifications.

  • Effective in written and verbal communication in English.