Job Opportunities with World Vision Afghanistan

World Vision Afghanistan has worked with the vulnerable children of Afghanistan, their families and communities, since 2001.

Currently, World Vision Afghanistan has a commitment to bring hope and help to children and communities in the country through a range of holistic, integrated projects that promote change and improve well-being. Every year, about 488,609 children and adults benefit from World Vision Afghanistan’s programmes, which currently operate in four provinces and cities throughout Afghanistan.

Thank you for your interest in working with World Vision Afghanistan!

Emergency Response Multi-Project Manager, WV Afghanistan

PURPOSE OF POSITION:

The Emergency Response Multi-Project will provide leadership and management to the implementation of four emergency response grants World Vision Afghanistan (WVA) has recently been awarded for drought response in Herat and Badghis Provinces; EUR 2.2 million European Civil Protection and Humanitarian Aid Operations (ECHO) grant and three Afghanistan Humanitarian Fund (AHF) grants worth USD2.2 million. These projects utilize cash programming, food security and livelihoods, WASH, health and nutrition interventions, to alleviate suffering caused by worsening drought conditions and mitigate the ongoing impact of the drought on affected communities.

The Emergency Response Multi-Project Manager will utilize strong project management skills and experience managing multi-million dollar, multi-sector grants to provide leadership and guidance to ECHO and AHF project staff, and will work closely with the wider Operations and Programmes teams to ensure the timely execution of activities according to project plans, while ensuring impact, quality and alignment with donor requirements. The role will also ensure that WVA is accountable to all partners and that all work is of the highest standard, cost effective, and adheres to standards and policies of World Vision International and its donors.

KEY RESPONSIBILITIES:

Project Planning and Implementation:

  • Provide leadership and management oversight to project staff and overall project implementation.

  • Develop and implement project supervisor work plans and M&E plans as appropriate.

  • Oversee implementation of project activities and ensure that project targets and grant objectives are met.

  • Coordinate closely with sector leads and procurement to ensure timely sourcing and delivery of budgeted goods/line items.

  • Ensure project activities are in compliance with the Government of Afghanistan’s rules and regulations.

  • Ensure that grant and financial rules and regulations are strictly adhered to.

  • Ensure that proper community development practices and “Do No Harm” practices are incorporated and upheld throughout the planning and implementation of the project.

  • Be aware of and implement policy decisions made by World Vision Afghanistan leadership, and ensure that information is accurately disseminated to all project staff in a timely manner.

Monitoring, Evaluation and Reporting:

  • In coordination with WV Afghanistan’s Programmes Department and M&E unit, develop and implement the project’s performance measurement system that includes collection of periodic data for tracking project progress and performance.

  • Ensure that monitoring and information management tools are up to date and contain all relevant information.

  • Ensure that technical specialists are monitoring and disseminating project data collected by field staff in a timely manner.

  • Introduce, implement, and monitor all internal World Vision policies and initiatives that need to be integrated into the project.

  • Document project activities, and prepare and submit monthly project updates and future plans to the supervisor.

  • As per donor requirements, create and compile project reports to be submitted to the donor by WVNL, as well as reports for WV Afghanistan leadership and regional office.

  • Plan and facilitate annual project review meetings to assess progress, adjust plans, and draw/disseminate lessons learned.

  • In collaboration with WVNL, coordinate the implementation of program mid-term and final evaluations.

  • Facilitate documentation of achievements, lessons learned and best practices.

  • Organize and conduct reflective learning events (meetings, workshops) internally and externally with project initiative stakeholders including government.

Personnel Management:

  • Manage approximately 5 staff; provide oversight management for an additional 50 staff (approx.).

  • Coordinate and oversee the hiring process for ECHO and AHF Project staff.

  • Supervise, lead, train, coach and support project staff, including:

  • Coordination and implementation of new employee project orientations and trainings.

  • Coordination of internal and external training opportunities for project staff.

  • Active capacity-building, both formal and informal, of project staff throughout the duration of the project.

  • Effective communication with project staff to ensure staff understand their roles and responsibilities, and are able to successfully perform their duties.

Complete all performance management activities, including:

  • Monitor staff performance and raise any issues with Human Resources if necessary.

  • In coordination with HR, maintain accurate employee data files and oversee completion of routine issues such as contract renewals, leave, salary adjustments.

  • Initiate and perform, with support from others, staff performance appraisals.

Financial Management:

  • Manage project’s funds and ensure efficient utilization of funds for maximum impact.

  • Ensure proper coding and budget availability of all project expenses.

  • Oversee the submission of monthly cash requests for project operations.

  • Ensure contractors and creditors are paid in a timely manner.

  • Review financial projections, monitor monthly burn rates and make adjustments in implementation or budget re-alignments when needed.

  • As requested provide detailed variance explanations for any under/overspend.

  • With support from WV Afghanistan’s Finance Department, assume primary responsibility for budget reviews and monthly financial reports, highlighting concerns as they arise and providing feedback to partner budget submissions as required.

  • Collaborate with finance personnel and other relevant staff to produce quality, accurate and timely financial reports per donor requirements.

  • Create enabling environment for smooth internal and external audit(s) and monitor and facilitate responsiveness to audit findings and recommendations.

  • In collaboration with finance staff, prepare annual budgets and regular cash flows.

  • Ensure adherence to ECHO and AHF requirements, policies and procedures.

  • Ensure adherence to WV’s financial and administration policies and procedures.

  • Create understanding among his/her staff on the financial and procurement procedures, regulations and the respective donor requirements, and monitor compliance.

Network, Liaison and Representation:

  • Establish and maintain communication mechanisms with government, donor, partners, communities and other stakeholders, and more specifically:

  • Make formal presentations to the counterparts about project’s progress, challenges, lessons learned and needed adjustments.

  • Build capacity of other staff members as representatives of the project and WV Afghanistan.

  • Maintain excellent working relations with partners and other contractors.

  • When required, coordinate and host donor and WVNL and WV Australia field trips.

  • Coordinate closely with other NGOs in the area to ensure complementary programming.

Security Risk Management:

  • Ensure security risk management is applied to project implementation.

  • Alter project activities as necessary to accommodate changing security situations, and ensure the donor is informed/modifications are requested.

  • Monitor the security environment on a daily basis in coordination with the Senior Zonal Managers and National Security Manager; report as necessary and adjust national staff travel plans as required.

KNOWLEDGE, SKILLS & ABILITIES:

  • Bachelor’s degree in a field related to humanitarian leadership, political science, international development etc.

  • Experience managing multiple, multi sector projects essential.

  • Experience with ECHO or UN grant programming desirable.

  • Master’s degree preferred.

  • 5 + years proven experience with International NGOs in emergency relief, rehabilitation and transition programming including fragile contexts.

  • Proven track record to deliver designated tasks on time and on budget.

  • Proven track record of leading teams in fragile contexts.

  • Proven track record of managing multi-million dollar budgets.

  • Proven experience in programme management and implementation of multi-sectoral emergency response projects.

  • Sound decision-making skills and risk management.

  • Excellent written and verbal communication and relational skills, especially in a cross-cultural environment, and ability to analyze and solve problems, persuade, network and negotiate.

  • Excellent proven track record of donor relations with multiple donors.

  • Strong planning and organizational skills and ability to prioritize.

  • Outstanding team leadership personality and skills.

  • Computer literacy.

  • Fluency in written and spoken English language is mandatory.

  • Excellent analytical skills.

  • Excellent organizational and time-management skills.

  • Clear understanding of the workings of major donor perspectives, requirements and standards; specifically ECHO.

  • Must be able to represent World Vision to major programme donors in a highly professional manner, in person and in writing.

Preferred Skills, Knowledge and Experience:

  • Post-graduate university degree (Master’s/Ph.D.) in international development or relevant field.

  • Supervision within cross cultural contexts.

  • Minimum five (5) years of development and/or relief field experience –– or the equivalent in the headquarters/support office of a major NGO if experience is with ECHO grants.

  • Experience in integrated program delivery and monitoring and evaluation.

  • Experience in a fragile context.

  • Experience in an Islamic context.

Work Environment/Travel:

  • 50% travel required within the country (field and Kabul visits).

National Director, World Vision Afghanistan

PURPOSE OF POSITION:

Provide strategic leadership and Senior Management oversight of the design, operation and funding of World Vision’s ministry in Afghanistan.

Lead the Senior Leadership Team, ensuring that the strategy implementation is meeting desired goals and objectives and that the Afghanistan office is appropriately structured, financially viable and appropriately resourced and compliant with WV policies.

To represent World Vision and the National Office externally as deemed appropriate including with host government representatives, donors, SOs, partners and other WV Partnership offices.

KEY RESPONSIBILITIES:

Strategy/Plan:

  • Lead the alignment of the country strategy with the overall World Vision International partnership Our Promise 2030 strategy.

  • Ensure strategic and operational alignment of all National Office functions to meet humanitarian needs while considering operational feasibility and technical quality.

  • Lead and be accountable for business planning, annual budgeting and acquisition of funding to implement the strategy (includes ensuring proper cost recovery in all grants and other funding streams).

  • Lead in assessment and implementation of enterprise risk management and business continuity contingency planning.

Leadership & Management:

  • Promote WV’s Vision, Mission, Core Values and key global Partnership standards and practices across offices and partner agencies.

  • Lead and mentor the Senior Leadership Team in a manner that facilitates a high performance culture, openness, trustworthy & strong relationships, collaboration, integrity & decisiveness.

  • Ensure an organisational structure that results in optimal efficiency and effectiveness.

  • Ensure high standards of management of people, financial, capital and technical resources of the Response. Inspiring and maintaining high standards of work and clear accountability to stakeholders.

  • Ensure that proper risk management requirements are in place, including standards for monitoring, escalating to and managing incidents.

  • Ensure internal communications mechanisms are in place so policies, information and decisions are shared with staff as appropriate.

  • Support initiatives for staff care and well-being, both for international and local employees.

  • Respect, value and promote gender, age, religious and ethnic diversity.

  • Model a high standard of Christian leadership, maturity and integrity as an example to staff, and provide overall spiritual leadership.

Collaboration & Networking:

  • Establish and maintain collaborative relationships and partnerships with host government, donors, other NGOs, UN agencies and clusters, humanitarian community, Support Offices, Civil Society and diverse faith-based organisations.

  • Ensure that WV-Afghanistan engages in relevant national coordination mechanisms and, where relevant, consortium meetings including representing WV as Head of office/response at relevant NGO coordination meetings and forums.

  • Ensure a strong advocacy capacity, in particular child-focused themes aligned with strategy and organizational priorities.

  • Ensure World Vision’s presence and effectiveness in Afghanistan and that World Vision leadership receives timely information and mitigation solutions for security and other risk factors.

Ministry Standards/Accountability:

  • Ensure high ministry quality and high impact by developing and implementing programs which meet World Vision highest quality and standards.

  • Ensure that all programs are implemented, monitored and evaluated to measure impact and in accordance with donors, SOs, Region and other stakeholders’ frameworks.

  • Ensure that proper feedback and complaint mechanisms for beneficiaries, communities, other stakeholders and World Vision staff are in place.

  • Ensure adequate technical capacity is in place or externally accessible.

  • Ensure measurable improvement in the well-being of children is achieved as evidenced by achieving targeted improvement in the child well-being outcomes.

  • Ensure accountability for the implementation of effective ministry to all key stakeholders.

Finance & Compliance:

  • Ensure efficient and effective organizational practices that would result in successful financial and operational audit scores.

  • Ensure financial resources are managed according to agreements with donors and standards approved by World Vision.

  • Ensure a close, effective and supportive relationship is developed with Regional Office to improve efficiency and eliminate unapproved organizational obstructions.

  • Ensure that audit reports are responded and recommendations implemented within approved / agreed timeframes in order to ensure risk mitigation.

  • Ensure strong operational compliance through timeliness and completeness of program/project reports.

  • Exercise good stewardship over all resources by maintaining sound internal controls, risk register, procedures and records according to WVI accountability standards.

People & Culture (Human Resources):

  • Ensure that P&C policies are adapted and aligned with those of World Vision International.

  • Ensure that the quality of staff recruited and retained are at a level to meet the organization’s overall performance expectations.

  • Promote a culture of learning and development, employee engagement and good stewardship of human capital in the office.

  • Ensure P&C establishes a staff care function and mechanism that supports staff well-being.

Security:

  • Ensure that World Vision’s security policies and protocols are implemented and monitored on a regular basis.

  • Ensure the ongoing monitoring of the external security environment.

  • Ensure experienced, high quality staffing of the security function.

Reporting & Knowledge Management:

  • Liaise with programme and information management teams to ensure internal and external reporting requirements are planned for, aligned and meet quality and deadline requirements.

  • Ensure that communication products are developed and disseminated to internal and external audiences.

  • Ensure internal coordination & information sharing mechanisms result in improved staff awareness and performance.

KNOWLEDGE, SKILLS AND ABILITIES:

  • University degree or qualification in a relevant subject with a focus on team management, project management or other relevant skills.

  • Strong commitment to WV’s vision, mission and core values.

  • 5 + years proven Senior Leadership experience with International NGOs in emergency relief, rehabilitation and transition programming.

  • Proven track record of leading multi-cultural teams in complex, culturally and politically-sensitive contexts.

  • Proven track record of grant acquisition and management and growing and managing multi-million dollar budgets.

  • Knowledge of UN humanitarian architecture and donor community.

  • Politically astute and well developed diplomatic skills (dealing with host governments, donors and staff).

  • Extensive experience in programme management and implementation of multi-sectoral emergency response projects.

  • Strong communication skills (oral and written) with ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders.

  • Demonstrated success as a collaborator and team builder committed to the transfer of knowledge.

  • Ability to work effectively under pressure.

  • Responsible steward of resources and assets.

  • Innovator and calculated risk taker.

  • Understands, values and promotes diversity to achieve organizational goals.

  • Knowledge of computer software such as MS Office and email programs.

  • Fluent in English (written and oral).

  • Experience in Afghanistan or in other similar fragile-context environment.

  • The role of ND Afghanistan requires the ability to work in a dynamic multi-disciplinary environment where internal and external political and military tensions and conflicts are ongoing. A firm understanding of the complex security environments is essential. Also ability to work and lead a multinational / Multicultural team in restricted Muslim context is essential.

Preferred:

  • Full adherence to World Vision Child Protection, Code of Conduct and Conflict of Interest policies.

Response Programmes Director

*Country location to be determined based on response.

*Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

PURPOSE OF POSITION:

The Response Programmes Director oversees/leads the Sector Programming Team, including Program Officer(s), Design Monitor Evaluation (DME), Humanitarian Accountability and Information Management. The Programme Director supports the Response Director (RD) and Operations Director (OD) in designing the response strategy and operations plan and works in close coordination with both.

The Response Programmes Director is responsible to manage grant acquisition, assessments, monitor and humanitarian accountability and liaises with Support Offices (SOs), and international donors.

Response Programmes Director is part of the Response Senior Leadership Team. Response Programmes Director will coordinate/advise with Response Director (RD)/Senior Leadership Team (SLT) go or no go for proposals.

KEY RESPONSIBILITIES:

Establish, lead, resource and staff the programmes unit to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to National Office (NO) capacity building in the area of emergency response in coordination with NO leadership and Human Resources (HR).

  • Determine Programmes organisational structure and staffing plan with HR.

  • Work with HR to recruit and deploy Programmes staff and plan for capacity development.

  • Ensure Programmes staff handovers are conducted.

  • Develop Programmes budget in coordination with Finance.

  • Support RD and Finance in developing Response Budget, ensuring strong alignment and coordination with Operations team during budgeting and budget management process.

  • Plan for Programmes Unit transition/integration with NO, where applicable.

Lead the programme planning process to ensure alignment with context, humanitarian needs, response strategy as well as operational feasibility and technical quality:

  • Support development of operational intent plan to align with funding allocations ensuring operational feasibility and

  • technical quality.

  • Support Sectors and Operations Director to draft response plan.

  • Work with Grants, Acquisition and Management (GAM) to coordinate grant acquisition.

  • Write Operational Intent inclusive of targets.

  • Prepare project RACIs (responsible, accountable, consulted, informed) for new grants.

Oversee donor liaison and advocacy is undertaken to resource operations plan to address humanitarian needs. The Response Programmes Director will ensure that the GAM team undertake the following activities:

  • Monitor and analyse donor opportunities to ensure they align with operational intent.

  • Communicate humanitarian needs identified through assessments, monitoring data and community feedback to in-country donors and Support Offices International Programmes Groups.

  • Represent World Vision with potential donors (ECHO, DFID, EU, OFDA, etc.) including bilateral, multilateral and corporate.

  • Collaborate with Advocacy to influence donor funding strategies when appropriate.

  • Liaises with SOs regarding donor priorities and opportunities for funding.

  • Support Finance in the allocation and tracking of response funding to ensure response strategic priorities are funded and effective leveraging of available funding.

  • Support mapping of all funding sources with Finance.

  • Support funding allocation process (Private Non Sponsorship & grant opportunities) in coordination with Finance, Response Director and Operations to reflect response strategic priorities, operational realities and ensure compliance with relevant funding regulations.

  • Support Finance to track donor funding allocation and commitments to ensure response strategic priorities are funded.

  • Oversee development and submission of project proposals to donors to resource operations plan.

  • Develop project proposals with Operations, Advocacy, Finance and relevant Support functions and ensure stakeholders have the opportunity to review proposals and raise issues prior to submission to donors.

  • Ensure proposals are aligned with the operational plan, sector DADDs and standards.

  • Ensure proposals are aligned with accountability standards and basic DME requirements.

  • Maintain donor and SOs communications to facilitate funding acquisition.

  • Support Finance to ensure an up-to-date funding matrix.

Ensure support for Finance to establish grant management system to guarantee fulfillment of donor requirements:

  • Support Finance to conduct grant orientation or grant start-up workshops for relevant staff.

  • Plan and manage donor reporting to ensure that all donor requirements are met.

  • Support Finance with monitoring of grants for compliance with grant requirements.

  • Oversee planning, implementation, analysis and sharing of findings from assessments and program monitoring.

The Response Programmes Director will ensure that the DME team undertake the following activities:

  • Design and implement community consultation processes to ensure understanding of World Visions role, planned interventions and provide opportunities for input and feedback into programme and project designs.

  • Design and implement Information Provision plan to ensure that accurate and reliable information about the programme is made available and shared with communities in a timely and accessible manner.

Establish and support implementation of complaint and feedback mechanisms:

  • Document, implement and monitor complaint and feedback systems to ensure timely responses to communities.

  • Consolidate and analyse community complaint information to inform Operations and response management of key issues raised by beneficiaries.

  • Coordinate Humanitarian Accountability planning and learning with other accountability focused INGOs and LNGOs.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 3-5 years in leadership role in the humanitarian assistance and development sector, with a significant portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Experience in program management and implementation of multi-sectoral emergency response projects.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Work experience as Program Officer at least for 1-3 years in a country other than the home country.

  • Strong team leadership skills.

  • Emotional Intelligence (self awareness, managing emotions and those of others, remaining calm/composed, dealing with ambiguity and change).

  • Understand Humanitarian Industry and have proven experience within a relief setting.

  • Effective in written and verbal communication in English.

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders.

Preferred:

  • Previous experience working in complex emergency/rehabilitation settings.

  • Experience coordination with INGOs and other key stakeholders-High degree of negotiation and persuasion skills.

  • Ability to work with a reasonable level of comfort in high tension and high security risk situations.

  • Ability to maintain performance expectations in diverse cultural contexts psychologically stressful environs and physical hardships.

  • Ability to facilitate the creation of cross-functional project teams and the development of national strategies.

  • Excellent time-management and prioritization.

  • Demonstrates openness and transparency.

Response Director

*Country location to be determined based on response.

*Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

PURPOSE OF POSITION:

The Response Director (RD) has primary responsibility for directing the response from strategy to implementation, inclusive of performance and oversight of all aspects of the response. She/he should develop and maintain an efficient, cohesive team, while ensuring effective coordination and relationships with the other agencies, officials, beneficiaries, donors and all areas of the Partnership.

KEY RESPONSIBILITIES:

Develop and monitor implementation of response strategy that addresses WV strategic goals to meet humanitarian needs:

  • Lead response strategy development with National Director (ND), Regional Leader (RL), Partnership Executive Team

  • (PET) and other senior stakeholders.

  • Ensure primary and secondary information on needs inform strategy formulation.

  • Ensure context analysis informs strategy development.

  • Consult with ND and RL to ensure National Office (NO) strategy and plans (including Child Wellbeing targets) are taken into account in

  • response strategy formulation.

  • Ensure strategy aligns with anticipated capacity.

  • Monitor appropriateness of strategy in addition to implementation of strategy and transition plans.

Ensure response is staffed to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to NO capacity building in the area of emergency response in coordination with NO leadership and Human Resources (HR).

  • Determine response organization structure with ND and HR.

  • Conduct high-level workforce planning with HR and mobilise surge functions as required.

  • Oversee the recruitment of the RDs direct reports.

  • Ensure defined accountabilities under the Emergency Management System (EMS) are clear for each function including Term of Reference (TOR) objectives and qualitycriteria.

  • Ensure HR works with EMS functions to identify workforce requirements.

  • Ensure HR plans for capacity building with EMS functions.

  • Ensure HR develops performance planning and review processes that include quality criteria.

  • Ensure HR establishes a staff care function and mechanisms that support staff well-being.

  • Consult ND to plan Response team transition/integration.

  • Ensure adequate internal communications mechanisms are in place to ensure policies, information and decisions are shared with staff as appropriate.

Establish and maintain effective working relationships with humanitarian actors, government representatives, World Vision stakeholders, the media and general public:

  • Represent the response in Partnership Executive Team and Partnership Coordination Team (PCT) (where activated).

  • Identify and highlight areas of conflict to Response Senior Management Team (SMT), ND, RL and Partnership

  • Executive Committee (where activated).

  • Create and maintain collaborative relations and where appropriate partnerships with government, other NGOs, UN

  • agencies, civil society, churches, bi-lateral missions and donors.

  • Participate in consortium meetings and Response related national coordination meetings.

  • Ensure World Vision is represented at relevant technical and coordination mechanisms in-country.

  • Serve as an organizational spokesperson for media interviews, advocacy initiatives and other public events.

Develop and plan response to achieve response strategy goal and objectives:

  • Provide oversight to funding allocation (i.e. Private Non-sponsorship or PNS, grants, etc) to ensure alignment with

  • strategy and humanitarian needs.

  • Ensure response programme development meets World Vision and international standards.

  • Ensure that adequate funding to address humanitarian needs is acquired.

  • Ensure Advocacy staff are empowered to integrate advocacy across sectors and to develop child-focused advocacy positions which are aligned with strategy and organisational priorities, in strong alignment with NO and Response

  • Operations teams.

  • Facilitate the signing of MOUs and contracts, with donors, Support Offices (SOs) and other relevant stakeholders.

  • Ensure appropriate waivers are in place to facilitate timely response implementation.

Implement response programme in accordance with commitments to meet international and WV standards:

  • Ensure that accessible beneficiary feedback mechanisms are established and functioning.

  • Ensure staff establish community accountability methods across all of the response program.

  • Monitor and identify risks to programme quality and coordinate resources to address them.

  • Ensure that all programmes are implemented, monitored and evaluated according to set plans and that agreements

  • with donors, SOs and other stakeholders are adhered to.

  • Ensure management meetings address quality risks, relevant monitoring data and community feedback.

  • Initiate resourcing mechanisms and ensure financial and material (in-kind) resources are managed according to WV

  • standards, donor and SO agreements.

Initiate response funding mechanisms with support of ND, RL & Regional HEA Director (RHEAD):

  • Ensure that funding is managed and accounted for in compliance with donors and Support Offices agreements and WV standards.

  • Ensure that programme and projects audits are planned and conducted as per WV audit regulations and donor government requirements.

  • Ensure that audit reports are responded to and recommendations implemented.

Ensure that response meets World Vision minimum quality standards and supports program improvement, reflection, learning and innovation:

  • Ensure previous response learnings from Global learning facilitator are reviewed in program design.

  • Encourage the incorporation of best practice and innovation in program design.

  • Ensure all functions have quality planning sessions to meet quality objectives of their TOR.

  • Ensure achievement level of all function quality objectives is monitored monthly and reported.

  • Ensure risks that prevent the achievement of quality objectives are reported and rapidly addressed.

  • Ensure mechanisms are established to identify, document, and share lessons learned with Partnership.

Oversee Security function, planning and implementation to ensure response staff and organisational safety and security:

  • Ensure staffing of Security function.

  • Provide oversight to implementation of security protocols as per CSR.

  • Facilitate inter-agency coordination for information sharing and intelligence sharing.

Ensure response internal and external reporting requirements are met:

  • Liaise with Programmes and Info Management to ensure internal and external reporting requirements are planned for

  • and reports are prepared.

  • Review and submit partnership programme reports.

  • Prepare and submit monthly management reports.

  • Ensure internal response coordination & information sharing mechanisms are functioning.

Ensure that response staff have appropriate housing, offices and information/communication systems:

  • Ensure that staff have access to appropriate office space/equipment, information/communication systems/equipment

  • and other facilities which enable them to carry out their responsibilities.

  • Ensure that all response vehicles and other equipment are well managed and maintained.

  • Where necessary, ensure that relevant staff have access to appropriate housing.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 5-7 years in leadership role in the humanitarian assistance and development sector, with a significant

  • portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Experience in serving as an organizational spokesperson to media and other external audiences.

  • Effective in written and verbal communication in English.

Preferred:

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders as well

  • as staff.

  • Ability to work in coordination with other humanitarian organizations.

  • Ability to analyse and make decisions in challenging situations in the absence of specific guidance and/or full

  • information.

  • Ability to communicate and model to staff positive behaviours which help them remain resilient and effective in dynamic and high pressure environments.

Work Environment:

  • Work hours are often in excess of 12 hours per day during difficult periods of the response.

  • Responses are often mounted in insecure or natural disaster-prone contexts, which may disrupt normal work patterns

  • and generate staff safety issues.

  • Work and housing environments may at times be well below normal standards in terms of facilities, equipment, food availability and hygiene.

Response Operations Director

*Country location to be determined based on response.

*Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

PURPOSE OF POSITION:

Response Operations Director leads the Operations team and oversees the implementation of the response activities. He/she transforms the response strategy into implemented reality, managing day-to-day sector activities and providing technical guidance to the Programmes team for design and programme quality.

KEY RESPONSIBILITIES:

Ensure program planning is informed by technical standards and operational viability:

  • Contribute to planning of sector requirements for people, funding and supplies.

  • Ensure all program designs are based on needs assessment findings (primary & secondary data) and analysis,

  • targets the most vulnerable/chronically and is operationally viable.

  • Ensure all programs refer to technical standards, consider government standards and are aligned with Strategic

  • Guidance and Do-Assure Dont Do (DADDs) for the First Phase of Emergency Responses and Sector Packages.

  • Ensure inclusion of advocacy issues and cross cutting themes are considered in design.

  • Ensure programs and projects are measured according to technical standards and Child Well-being targets.

  • Ensure Operations Plans are developed and implemented with community engagement, taking into account local capacities and utilising Do No Harm/Local Capacities for Peace (DNH/LCP).

Establish, lead, resource and staff Operations unit to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to National Office (NO) capacity building in the area of emergency response in coordination with NO

  • leadership and Human Resources (HR).

  • Determine Operations organisational structure and staffing plan with HR.

  • Monitor recruitment and deployment of Operations staff and plan for capacity development.

  • Ensure Operations staff handovers are conducted.

  • Develop Operations budget in coordination with Finance, ensuring strong alignment and coordination with

  • Programming team during budgeting and budget management process.

  • Plan for Operations transition/integration.

Conduct response operational planning to ensure effective coordination and timely delivery of response activities:

  • Plan and facilitate detailed operational plan and delegate responsibilities to carry out plan.

  • Ensure Accountability mechanisms are in place for Community and stakeholder feedback.

  • Planning process considers community requirements (i.e. timelines) and progress is monitored by Design, Monitoring & Evaluation (DME).

  • Facilitate planning between sectors to meet overall program goals.

  • Facilitate requirements planning with Support Services.

  • Ensure collaborative planning with external stakeholders such as UN Agencies, other NGOs and Government ministries where possible through coordination mechanisms.

Oversee implementation and monitoring of operations to ensure achievement of response goals and objectives and inform operational improvement:

  • Monitor results against sector plans and address identified issues.

  • Monitor expenditure reports and take corrective action with Finance and Programs.

  • Review Monitoring & Evaluation (M&E) and Accountability data with Sectors and Programs to identify and address any issues for operational improvement.

  • Review context analysis with Programs and Liaison for Operational Intent adaptation.

  • Review findings of learning events and evaluations with Programs to make operational improvements.

  • All evaluations of sector interventions are planned with DME to assess effectiveness and timeliness.

Oversee development and implementation of operations reporting systems to support timely and accurate reporting:

  • Establish and implement internal reporting system in coordination with DME.

  • Ensure Operations provide input for grant/donor and program milestone and reports to Programs.

  • Write report on quality risks and their resolution and submit to Response Director on regular basis.

  • Ensure that Operations meets reporting requirements for Clusters, Ministries and/or in-country stakeholders.

Ensure implementation of response operations according to safety standards with support from the Security function:

  • Organise security assessments for all field operations that inform a security plan.

  • Implement the recommendations of the security plan for all field operations.

  • Ensure security incident reporting protocols are complied with by operations staff.

  • Ensure Operations staff adhere to security standards for staff movement and communications.

  • Work with Security to ensure safe and effective Civil/Military relationships with armed actors.

Ensure operations meet WV minimum quality standards and support improvement, reflection, learning and innovation in sectors:

  • Ensure previous sectors learning from Global Learning Facilitator are reviewed.

  • Encourage the incorporation of sector best practice and innovation.

  • Ensure sector have a quality plan to meet quality criteria and minimum sector standards.

  • Ensure achievement of all function quality criteria is monitored and reported regularly.

  • Ensure risks limiting achievement of objective to quality criteria are reported & rapidly addressed.

  • Ensure mechanisms are established to identify, document, and share function lessons learned.

Coordinate with Support Services function for ongoing provision of funds, staff, equipment, vehicles and supplies to ensure timely implementation of operations:

  • Ensure Ops submit clear and timely budgets and funds requests to Finance.

  • Ensure Ops submit clear and timely staff plans to HR and immediately advises on changes.

  • Ensure Ops follow Finance procedures to rapidly process payments to suppliers.

  • Ensure Ops submit vehicle requirements to logistics and follow vehicles management guidelines.

  • Ensure Ops submit communications requirements to ICT and follow ICT procedures.

  • Address delays in Support Services to Response Manager for rapid resolution and waivers.

Identify, report and refer operational blockages caused by external actors to Liaison to be addressed through external advocacy:

  • Establish operation team protocols where sector and geographic leads identify and report where external actors are

  • delaying/preventing implementation.

  • Refer issues delaying implementation to Liaison to resolve through inter-agency coordination and/or government

  • relations.

  • Ensure protection issues are reported and addressed in coordination with Advocacy.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 5-7 years in leadership role in the humanitarian assistance and development sector, with a significant

  • portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Experience in program management and implementation of multi-sectoral emergency response projects.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Strong team leadership skills.

  • Emotional intelligence (self awareness, managing emotions and those of others, remaining calm/composed, dealing

  • with ambiguity and change).

  • Effective in written and verbal communication in English.

  • Academic and on-the-job training in at least one of the support services or response-sector relevant areas.

Preferred:

  • Understanding of the international humanitarian system, particularly the systems, structures and key actors.

  • Understanding of the key accountabilities that must be maintained in a response (beneficiaries, donors, peers).

  • Ability to lead operational planning processes.

  • Strong communication skills (oral and written) with ability to express ideas and concepts clearly and persuasively with

  • senior internal and external stakeholders.

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders as well

  • as staff.

  • Ability to work in coordination with other humanitarian organizations.

  • Ability to analyse and make decisions in challenging situations in the absence of specific guidance and/or full information.

  • Ability to communicate and model to staff positive behaviors which help them remain resilient and effective in

  • dynamic and high pressure environments.