Job Opportunities with World Vision Albania & Kosovo

World Vision Albania & Kosovo has worked with the vulnerable children of Albania and Kosovo their families and communities, since 1999.

Currently, World Vision Albania & Kosovo has a commitment to bring hope and help to children and communities in the country through a range of holistic, integrated projects that promote change and improve well-being. Every year, about 32 thousand children benefit from World Vision Albania & Kosovo programmes, which currently operate in 220 communities, and 10 regions throughout Albania and Kosovo.

Thank you for your interest in working with World Vision Albania & Kosovo!

Development Facilitator - Kurbin Area Program

Position: Development Facilitator

Work location: Kurbin, World Vision Albania

Deadline of applications: 30 June 2019

Type: Fixed term, Full time

Purpose of Position:

The purpose of the position is to serve as a catalyst, partnership facilitator, and builder of the capacity of local partners, facilitating the emergence and strengthening of community-led initiatives to improve and sustain the well-being of children and their families.

Major Responsibilities:

  • Build close and constructive relationships and actively learn within partner communities in order to understand their realities and facilitate development processes effectively

  • Work with stakeholders in a range of different development relationships towards the well-being of children in the communities.

  • Communicate effectively World Vision’s identity, mission, vision, values and our approach to work in ways that are contextually appropriate and clear.

  • Ensure that dialogue includes whole communities and stakeholders inclusive of their diversity.

  • Encourage and enable communities to share and learn from their own experiences in the respective Area Program.

  • Assist and support Area Program team leader in preparing annual budget based on the agreed targets.

  • Plan the Technical Program/Sponsorship activities in annual and intermediate planning.

  • Ensure monthly planning of activities in the Area Program level.

  • Ensure implementation of Technical Program /Sponsorship activities in Area Program level upon agreed plans strategically developed and ensure the active participation of registered children, but not only.

  • Ensure that cross cutting themes are considered in all activities as advised by respective Project Coordinator/Sponsorship Manager.

  • Ensure the following up of cases in collaboration with the partners and duty barriers according to the WV guidelines.

  • Support the Area Program team leader in Area Program level narrative reporting.

  • Responsible for expenditure of budget as per cash flow and preparation of financial reports as per requirements.

  • Actively search for new partners within the Area Program, identify how these partners can work together towards shared priorities for child well-being.

  • Facilitate an empowering approach to formation of new community organizations and other partners in the area.

  • Facilitate with the support of Area Program team leader the process of partners capacity assessment and draft a plan of building the partner’s capacities.

  • Work with partners to coordinate efforts to enable integration, synergy and prevent duplication of interventions.

  • Assist stakeholders and community partners to identify and mobilize community resources needed for project implementation.

Knowledge, Skills and Abilities:

  • Degree in social science, or related subjects to development or relevant years of work experience.

  • Experience with faith, community based and child focused empowerment programs (Preferred).

  • Previous relevant experience, including at least one year of development facilitation in and with communities (Preferred).

  • Experience with program assessment, design, implementation, monitoring and evaluation processes.

  • Strong understanding of community-led development work.

  • Strong facilitation skills, including catalyzing, connecting, and building the capacity of community groups.

  • Creative and able to apply innovative thinking, partnership building and problem solving skills.

  • Good interpersonal skills and cross-cultural sensitivity, abilities to work as a team.

  • Good analytical and writing skills; Basic understanding of design, monitoring, and evaluation.

  • Computer literacy; Strong computer skills including Word, Excel, PowerPoint.

  • Effective in written and oral communication; able to speak and write with a proper standard of English (Preferred)

  • B category driving license is essential (Three years of active driving).

While we appreciate all applications received, only those selected for the next phase of recruitment process will be contacted.

Safeguarding Project Coordinator

*Preferred position location: Albania, Bosnia & Herzegovina or Georgia. Other locations to be determined by home country of successful candidate in in the Middle East & Eastern European Region where WVI is registered to operate.

PURPOSE OF POSITION:

The Project Coordinator will provide essential technical support and coordination to the global Safeguarding Unit. This includes daily monitoring and regular analysis of Safeguarding Incident reports, analysis of data and trends reporting to senior executives on Safeguarding incidents and response, analysis of Safeguarding Update Reports from over 90 WV offices, managing extremely confidential information and coordinating high organizational risk crisis management responses, technical management and support of online safeguarding platform systems (Ethics Point, Safeguarding Update Reporter, GC Staff Online Training Course), and supervising and training of periodic temporary employees for safeguarding tasks.

KEY RESPONSIBILITIES:

Confidential information handled, analysed, reported for Safeguarding Unit:

  • Confidentially review and analyse all Safeguarding Incident case information reported on Ethics Point data for Semi-annual Safeguarding Update to global senior executives.

  • Help identify historic trends and emerging areas of organisational risk.

  • Review an average of 1,500-2,000 L1 Child Protection (CP) incidents per year from communities where WV serves, and ensure accurate demographic details in support of Safeguarding Standards.

  • Support Safeguarding Director in coordinating global Child Protection Incident Management Team updates and meetings with Legal, P&C (HR) and Communications stakeholder at Global Centre (GC), regional and national levels.

  • Provide timely and accurate updates, case information and meeting minutes, and ensure case file on Ethics Point updated and complete.

  • Influence and inform management decisions based on trend analysis for Child and Adult Beneficiary Safeguarding risk area.

  • Compile and conduct quality assurance on Safeguarding Update Reports from 90+ Partnership entities, and compile Global National Office Dashboard (GNOD) ratings for 60+ Field Offices.

  • Manage confidential and sensitive case information for Adult Beneficiary Abuse Incidents and Child Protection Level 3 and 2 incidents (access to briefings, correspondence, and evidence) on a need-to-know basis to support timely investigations and follow-up actions.

  • Support Knowledge Management needs of Safeguarding Unit and its partner focal points across Support Offices (SOs), Regional Offices (ROs), and Field Offices (FOs).

Technical Management of online Safeguarding Systems (Ethics Point, CP Update Reporter, GC Staff Online Training Course, wvcentral Safeguarding Site):

  • Provide technical management and troubleshooting for 7 CP Regional Advisors (TSO and RO staff), 65+ NO CP Leads and case reporters on Ethics Point, including compiling reports, onboarding new users and creating backend access credentials. Provide occasional support to Support Office users.

  • Lead technical management of Child Protection Update Reporter platform and tool and liaise with vendor. Oversee billing and payments of vendor and periodic site visits.

  • Liaise with Enterprise Risk Management Project Manager to update and add new primary issue subcategories and incident tiers, and promptly resolve glitches found in the Integrated Indicent Management (IIM) system.

  • Provide technical support to Safeguarding Standards Online training users in eCampus to ensure GC compliance with Child Protection and Safeguarding Standards.

  • Support other Safeguarding training on eCampus, including Field-facing modules and Digital Child Safeguarding training.

  • Track completion of online Safeguarding Standards training course for current and new GC employees. Provide access to Regional and Support Office staff as requested.

  • Maintain up to date contact lists, including Safeguarding email groups, regional contacts list, Safeguarding focal point contact list, and emergency contact info for global Incident Management group.

  • Schedule priority training and briefing WebExs for stakeholders across SO, FO, and ROs.

  • Manage WV Central Intranet site including guidance documents, training, updates.

KNOWLEDGE, SKILLS & ABILITIES:

  • Bachelor’s degree

  • Very strong verbal and written communication skills in English.

  • High degree of proficiency in using email, MSWord, Excel, PowerPoint, and Adobe Professional.

  • Prior work experience in a World Vision office strongly preferred, and familiarity with World Vision’s global structure, ministries, systems, and processes.

  • Proven ability to learn new software and IT platforms and coach others on use.

  • Positive, can-do attitude with strong inclination towards team work and serving others.

  • Cross-cultural relations skills.

  • Solutions oriented, highly organized, focused and able to set and balance multiple priorities.

  • Substantial experience in most or all of the key tasks required in the role.

  • Demonstrated ability to solve problems constructively and efficiently.

  • Prior experience working in a large, complex organisation and/or handling sensitive, confidential information on the job.

  • Familiarity with child protection issues, the UN Convention on the Rights of the Child and the field of child protection.

  • Understanding of WV’s global ministry.

  • Child and/or adult beneficiary Safeguardin technical knowledge, combined with critical thinking skills to relate work performed to broader business context.

  • Knowledge Management skills.

Work Environment/Travel:

  • Ability and willingness to work flexible hours where necessary to accommodate any time differences between self and supervisor/other colleagues.

  • Working from home is optional in all cases, but may be necessary in those cases where no suitable office space is available locally.

  • Ability and willingness to travel domestically and internationally up to 10% of the time.

Team Leader - Kurbin Area Progam

Position: Team Leader - Kurbin Area Program

Position Location: Kurbin

Application deadline: June 18, 2019

Type: Fixed term, Full-time

Purpose of Position

To lead the implementation of the Area Program focusing on integration of all program project to foster children’s well-being and encourage sustainable transformational development. Ensure the implementation of the projects in the Area Program by supporting the Deputy Program Director and the Area Program team. Focusing on viable integration of the program to foster children’s well-being and encourage sustainable transformational development.

Major Responsibilities

Area Program Implementation

  • Lead the development/review of the Plan of Actions and integration of interventions in respective Area Program in consultation with the relevant disciplines in the National Office.

  • Lead the implementation of the Program based on National Strategy and Area Plan approved by the Support Office; in close collaboration with Deputy Program Director in the National Office, communities and other stakeholders.

  • Ensure monitoring of programs in collaboration with Ministry Quality and programs team and ensure record keeping of progress against the stated objectives and indicators.

  • Monitor on monthly basis the Area Program actual expenditures and compare them with the planned expenses and review the budget if needed with Area Program Staff, Deputy Program Director and Finance Team Lead.

  • Ensure good quality semi/annual Area Program and Micro Projects reporting, in close cooperation with Ministry Quality and programs team.

  • Support Programs Team on the process of semi/annual reporting for each Technical Program.

  • Support on design concept papers/proposals on specific community needs for submission to potential donors and assist/co-operate with the Grant Acquisition & Management Unit to generate funding and assure implementation and reporting for donor funded projects.

  • Assist in the development of strategies for long-term additional interventions, in accordance with the established overall program strategy of World Vision Albania.

Staff Capacity Development, Supervision, Coaching and Mentoring

  • Supervise Area Program staff and lead them in understanding their role as well as ensuring high staff performance.

  • Ensure regular sharing of information among Area Program staff on WVA policy/procedures/management processes etc.

  • Encourage team spirit and ensure teamwork.

  • Encourage critical thinking and team reflection.

Manage Area Program Operations

  • Manage Area Program team and resources according to WVA policies and procedures and also in the most efficient and cost effective way while aiming for the highest quality operational mechanisms for the entire Area Program team.

  • Maintain close and constructive communication with National Office on implementation progress.

Representation and Positioning

  • Lead processes which aim at community participation and ownership through Community Review and Planning.

  • Network with all community actors to assure and strengthen community understanding of World Vision, values, mission and goals.

  • Network with other non-governmental organizations (NGOs), local government officials, churches/ FBOs and community leaders in the project area to ensure good collaboration and encourage partnerships.

  • Explore opportunities for funding and partnerships with different donors.

Knowledge, skills and abilities

  • Studies in social science, or NGO leadership and management.

  • Strong team capacity building, coaching and supervision skills.

  • Creative and able to apply innovative thinking, partnership building and problem solving skills.

  • Three years of program/project management experience and experience in international development in a developing world context.

  • Experience in program assessment, design, implementation, monitoring and evaluation processes.

  • Good understanding and already build relationship in the local level.

  • Sounds experience with faith, community based and child focused empowerment programs. Effective in written and oral communication; able to speak and write with a high standard of English.

  • Computer literacy; Strong computer skills including Word, Excel, PowerPoint.

  • Willingness to be flexible with hours when necessary and able to travel often in the field.

***While we appreciate all applications received, only those selected for the next phase of recruitment process will be contacted.

Communication Officer (Part-Time)

Position: Communication Officer for “Returnees reintegrate and reinvest within country” - REINVEST Project funded by GIZ

Town/City: National Office, Tirana

Application deadline date: 23 June 2019

Type:Fixed term, PART - TIME

PURPOSE OF POSITION

The purpose of this position is to contribute to the overall visibility component in framework of “Returnees reintegrate and reinvest within country” - REINVEST Project funded by GIZ. The Communication Officer will develop, establish and abide to required communication standards established by BMZ/ GIZ. He/she is responsible for developing and implementing a project communication plan in accordance with the project implementation plan, and will work closely with the Public Relations & Communication Department of World Vision Albania. He/ she is responsible for producing high-quality communication and visibility products, including (but not limited to) TV documentaries, newsletters, success stories, leaflets, etc. He/ she is responsible for coordinating the necessary communication activities to successfully promote the project in 13 involved municipalities. This includes providing project support in the coordination, monitoring, reporting, and documentation of project activities as well as working with key people such as the Team Leaders and Project Manager. Acts as a communication focal point between all project parties.

MAJOR RESPONSIBILITIES

Public – Community Connections:

  • Evidence-based content for documenting returnee support in 13 municipalities in Albania.

  • Ensure outcome-focused quality production of visual and written content for defined donor segments and audiences reflecting program objectives and evidence of impact.

  • Support the communication with returnees (families, youth and children) through contributing to targeted materials. Support improving the dialogue between the returnee and local authorities/ stakeholders.

  • Contribute to quality and RE-IN-VEST project aligned website / online social media platforms updates posted regularly; find innovative methods to attract more visitors to online channels.

  • Ensure information on program activities is bilingual.

  • Provide communications support during the organization of public events undertaken by RE-IN-VEST project at the local and national level. Frequent visits to project sites to meet with beneficiaries, collect and document their stories.

  • Be trained on emergency communications. Ensure effective and rapid provision of disaster response content for effective internal communications and marketing appeals that mobilize support during emergencies.

Reputation & Influence:

  • Organizational positioning in mainstream and social media to mobilize the public for social and policy change

  • Contribute to Communications strategies and plans results in increased positive engagement of World Vision’s work in local and national media outlets.

  • Local and national campaigns have an integrated website/content plan that secures positive public engagement coverage and improves visibility of key returnee issues.

  • Ensure website content and engagement plan results are linked to World Vision, endorsing World Vision, and active in child well-being issues based discussion on World Vision - managed digital platforms.

  • Ensure the external communication resources use correct World Vision identity.

  • Ensure all the relevant information/content is archived and saved in the proper platforms/archives of World Vision Albania & Kosovo.

Staff Engagement:

  • Internal communications to mobilize staff for strategy, project execution and impact.

  • Contribute to internal communications plan development.

  • Ensure community voice content is used in internal communications platforms.

  • Together with the Communications Manager contribute to the capacity building annual plan and reflect it in the performance agreement.

KNOWLEDGE, SKILLS AND ABILITIES

  • Degree in journalism or communications.

  • Solid verbal and written communication skills in English and the local language;

  • Story writing, photography and videography skills.

  • Fluency in computer programs (Word, Power Point, and other editing programs).

  • Solid knowledge in traditional media relations and use of social media channels.

  • Knowledge of development work, understanding of reasons of poverty.

  • Video editing skills.

  • Previous experience in communications with international organizations, donor reporting and donor coordination would be considered an asset.

  • At least 4 years of experience in journalism/ communications/media.

  • Solid verbal and written communication skills in English and Albanian language.

  • Should be ready for internal and external travels for the minimum 30% of working time.

  • B category driving license (Three years of active driving).

***While we appreciate all applications received, only those selected for the next phase of recruitment process will be contacted.

Response Programmes Director

*Country location to be determined based on response.

*Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

PURPOSE OF POSITION:

The Response Programmes Director oversees/leads the Sector Programming Team, including Program Officer(s), Design Monitor Evaluation (DME), Humanitarian Accountability and Information Management. The Programme Director supports the Response Director (RD) and Operations Director (OD) in designing the response strategy and operations plan and works in close coordination with both.

The Response Programmes Director is responsible to manage grant acquisition, assessments, monitor and humanitarian accountability and liaises with Support Offices (SOs), and international donors.

Response Programmes Director is part of the Response Senior Leadership Team. Response Programmes Director will coordinate/advise with Response Director (RD)/Senior Leadership Team (SLT) go or no go for proposals.

KEY RESPONSIBILITIES:

Establish, lead, resource and staff the programmes unit to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to National Office (NO) capacity building in the area of emergency response in coordination with NO leadership and Human Resources (HR).

  • Determine Programmes organisational structure and staffing plan with HR.

  • Work with HR to recruit and deploy Programmes staff and plan for capacity development.

  • Ensure Programmes staff handovers are conducted.

  • Develop Programmes budget in coordination with Finance.

  • Support RD and Finance in developing Response Budget, ensuring strong alignment and coordination with Operations team during budgeting and budget management process.

  • Plan for Programmes Unit transition/integration with NO, where applicable.

Lead the programme planning process to ensure alignment with context, humanitarian needs, response strategy as well as operational feasibility and technical quality:

  • Support development of operational intent plan to align with funding allocations ensuring operational feasibility and

  • technical quality.

  • Support Sectors and Operations Director to draft response plan.

  • Work with Grants, Acquisition and Management (GAM) to coordinate grant acquisition.

  • Write Operational Intent inclusive of targets.

  • Prepare project RACIs (responsible, accountable, consulted, informed) for new grants.

Oversee donor liaison and advocacy is undertaken to resource operations plan to address humanitarian needs. The Response Programmes Director will ensure that the GAM team undertake the following activities:

  • Monitor and analyse donor opportunities to ensure they align with operational intent.

  • Communicate humanitarian needs identified through assessments, monitoring data and community feedback to in-country donors and Support Offices International Programmes Groups.

  • Represent World Vision with potential donors (ECHO, DFID, EU, OFDA, etc.) including bilateral, multilateral and corporate.

  • Collaborate with Advocacy to influence donor funding strategies when appropriate.

  • Liaises with SOs regarding donor priorities and opportunities for funding.

  • Support Finance in the allocation and tracking of response funding to ensure response strategic priorities are funded and effective leveraging of available funding.

  • Support mapping of all funding sources with Finance.

  • Support funding allocation process (Private Non Sponsorship & grant opportunities) in coordination with Finance, Response Director and Operations to reflect response strategic priorities, operational realities and ensure compliance with relevant funding regulations.

  • Support Finance to track donor funding allocation and commitments to ensure response strategic priorities are funded.

  • Oversee development and submission of project proposals to donors to resource operations plan.

  • Develop project proposals with Operations, Advocacy, Finance and relevant Support functions and ensure stakeholders have the opportunity to review proposals and raise issues prior to submission to donors.

  • Ensure proposals are aligned with the operational plan, sector DADDs and standards.

  • Ensure proposals are aligned with accountability standards and basic DME requirements.

  • Maintain donor and SOs communications to facilitate funding acquisition.

  • Support Finance to ensure an up-to-date funding matrix.

Ensure support for Finance to establish grant management system to guarantee fulfillment of donor requirements:

  • Support Finance to conduct grant orientation or grant start-up workshops for relevant staff.

  • Plan and manage donor reporting to ensure that all donor requirements are met.

  • Support Finance with monitoring of grants for compliance with grant requirements.

  • Oversee planning, implementation, analysis and sharing of findings from assessments and program monitoring.

The Response Programmes Director will ensure that the DME team undertake the following activities:

  • Design and implement community consultation processes to ensure understanding of World Visions role, planned interventions and provide opportunities for input and feedback into programme and project designs.

  • Design and implement Information Provision plan to ensure that accurate and reliable information about the programme is made available and shared with communities in a timely and accessible manner.

Establish and support implementation of complaint and feedback mechanisms:

  • Document, implement and monitor complaint and feedback systems to ensure timely responses to communities.

  • Consolidate and analyse community complaint information to inform Operations and response management of key issues raised by beneficiaries.

  • Coordinate Humanitarian Accountability planning and learning with other accountability focused INGOs and LNGOs.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 3-5 years in leadership role in the humanitarian assistance and development sector, with a significant portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Experience in program management and implementation of multi-sectoral emergency response projects.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Work experience as Program Officer at least for 1-3 years in a country other than the home country.

  • Strong team leadership skills.

  • Emotional Intelligence (self awareness, managing emotions and those of others, remaining calm/composed, dealing with ambiguity and change).

  • Understand Humanitarian Industry and have proven experience within a relief setting.

  • Effective in written and verbal communication in English.

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders.

Preferred:

  • Previous experience working in complex emergency/rehabilitation settings.

  • Experience coordination with INGOs and other key stakeholders-High degree of negotiation and persuasion skills.

  • Ability to work with a reasonable level of comfort in high tension and high security risk situations.

  • Ability to maintain performance expectations in diverse cultural contexts psychologically stressful environs and physical hardships.

  • Ability to facilitate the creation of cross-functional project teams and the development of national strategies.

  • Excellent time-management and prioritization.

  • Demonstrates openness and transparency.

Response Director

*Country location to be determined based on response.

*Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

PURPOSE OF POSITION:

The Response Director (RD) has primary responsibility for directing the response from strategy to implementation, inclusive of performance and oversight of all aspects of the response. She/he should develop and maintain an efficient, cohesive team, while ensuring effective coordination and relationships with the other agencies, officials, beneficiaries, donors and all areas of the Partnership.

KEY RESPONSIBILITIES:

Develop and monitor implementation of response strategy that addresses WV strategic goals to meet humanitarian needs:

  • Lead response strategy development with National Director (ND), Regional Leader (RL), Partnership Executive Team

  • (PET) and other senior stakeholders.

  • Ensure primary and secondary information on needs inform strategy formulation.

  • Ensure context analysis informs strategy development.

  • Consult with ND and RL to ensure National Office (NO) strategy and plans (including Child Wellbeing targets) are taken into account in

  • response strategy formulation.

  • Ensure strategy aligns with anticipated capacity.

  • Monitor appropriateness of strategy in addition to implementation of strategy and transition plans.

Ensure response is staffed to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to NO capacity building in the area of emergency response in coordination with NO leadership and Human Resources (HR).

  • Determine response organization structure with ND and HR.

  • Conduct high-level workforce planning with HR and mobilise surge functions as required.

  • Oversee the recruitment of the RDs direct reports.

  • Ensure defined accountabilities under the Emergency Management System (EMS) are clear for each function including Term of Reference (TOR) objectives and qualitycriteria.

  • Ensure HR works with EMS functions to identify workforce requirements.

  • Ensure HR plans for capacity building with EMS functions.

  • Ensure HR develops performance planning and review processes that include quality criteria.

  • Ensure HR establishes a staff care function and mechanisms that support staff well-being.

  • Consult ND to plan Response team transition/integration.

  • Ensure adequate internal communications mechanisms are in place to ensure policies, information and decisions are shared with staff as appropriate.

Establish and maintain effective working relationships with humanitarian actors, government representatives, World Vision stakeholders, the media and general public:

  • Represent the response in Partnership Executive Team and Partnership Coordination Team (PCT) (where activated).

  • Identify and highlight areas of conflict to Response Senior Management Team (SMT), ND, RL and Partnership

  • Executive Committee (where activated).

  • Create and maintain collaborative relations and where appropriate partnerships with government, other NGOs, UN

  • agencies, civil society, churches, bi-lateral missions and donors.

  • Participate in consortium meetings and Response related national coordination meetings.

  • Ensure World Vision is represented at relevant technical and coordination mechanisms in-country.

  • Serve as an organizational spokesperson for media interviews, advocacy initiatives and other public events.

Develop and plan response to achieve response strategy goal and objectives:

  • Provide oversight to funding allocation (i.e. Private Non-sponsorship or PNS, grants, etc) to ensure alignment with

  • strategy and humanitarian needs.

  • Ensure response programme development meets World Vision and international standards.

  • Ensure that adequate funding to address humanitarian needs is acquired.

  • Ensure Advocacy staff are empowered to integrate advocacy across sectors and to develop child-focused advocacy positions which are aligned with strategy and organisational priorities, in strong alignment with NO and Response

  • Operations teams.

  • Facilitate the signing of MOUs and contracts, with donors, Support Offices (SOs) and other relevant stakeholders.

  • Ensure appropriate waivers are in place to facilitate timely response implementation.

Implement response programme in accordance with commitments to meet international and WV standards:

  • Ensure that accessible beneficiary feedback mechanisms are established and functioning.

  • Ensure staff establish community accountability methods across all of the response program.

  • Monitor and identify risks to programme quality and coordinate resources to address them.

  • Ensure that all programmes are implemented, monitored and evaluated according to set plans and that agreements

  • with donors, SOs and other stakeholders are adhered to.

  • Ensure management meetings address quality risks, relevant monitoring data and community feedback.

  • Initiate resourcing mechanisms and ensure financial and material (in-kind) resources are managed according to WV

  • standards, donor and SO agreements.

Initiate response funding mechanisms with support of ND, RL & Regional HEA Director (RHEAD):

  • Ensure that funding is managed and accounted for in compliance with donors and Support Offices agreements and WV standards.

  • Ensure that programme and projects audits are planned and conducted as per WV audit regulations and donor government requirements.

  • Ensure that audit reports are responded to and recommendations implemented.

Ensure that response meets World Vision minimum quality standards and supports program improvement, reflection, learning and innovation:

  • Ensure previous response learnings from Global learning facilitator are reviewed in program design.

  • Encourage the incorporation of best practice and innovation in program design.

  • Ensure all functions have quality planning sessions to meet quality objectives of their TOR.

  • Ensure achievement level of all function quality objectives is monitored monthly and reported.

  • Ensure risks that prevent the achievement of quality objectives are reported and rapidly addressed.

  • Ensure mechanisms are established to identify, document, and share lessons learned with Partnership.

Oversee Security function, planning and implementation to ensure response staff and organisational safety and security:

  • Ensure staffing of Security function.

  • Provide oversight to implementation of security protocols as per CSR.

  • Facilitate inter-agency coordination for information sharing and intelligence sharing.

Ensure response internal and external reporting requirements are met:

  • Liaise with Programmes and Info Management to ensure internal and external reporting requirements are planned for

  • and reports are prepared.

  • Review and submit partnership programme reports.

  • Prepare and submit monthly management reports.

  • Ensure internal response coordination & information sharing mechanisms are functioning.

Ensure that response staff have appropriate housing, offices and information/communication systems:

  • Ensure that staff have access to appropriate office space/equipment, information/communication systems/equipment

  • and other facilities which enable them to carry out their responsibilities.

  • Ensure that all response vehicles and other equipment are well managed and maintained.

  • Where necessary, ensure that relevant staff have access to appropriate housing.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 5-7 years in leadership role in the humanitarian assistance and development sector, with a significant

  • portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Experience in serving as an organizational spokesperson to media and other external audiences.

  • Effective in written and verbal communication in English.

Preferred:

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders as well

  • as staff.

  • Ability to work in coordination with other humanitarian organizations.

  • Ability to analyse and make decisions in challenging situations in the absence of specific guidance and/or full

  • information.

  • Ability to communicate and model to staff positive behaviours which help them remain resilient and effective in dynamic and high pressure environments.

Work Environment:

  • Work hours are often in excess of 12 hours per day during difficult periods of the response.

  • Responses are often mounted in insecure or natural disaster-prone contexts, which may disrupt normal work patterns

  • and generate staff safety issues.

  • Work and housing environments may at times be well below normal standards in terms of facilities, equipment, food availability and hygiene.

Response Operations Director

*Country location to be determined based on response.

*Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

PURPOSE OF POSITION:

Response Operations Director leads the Operations team and oversees the implementation of the response activities. He/she transforms the response strategy into implemented reality, managing day-to-day sector activities and providing technical guidance to the Programmes team for design and programme quality.

KEY RESPONSIBILITIES:

Ensure program planning is informed by technical standards and operational viability:

  • Contribute to planning of sector requirements for people, funding and supplies.

  • Ensure all program designs are based on needs assessment findings (primary & secondary data) and analysis,

  • targets the most vulnerable/chronically and is operationally viable.

  • Ensure all programs refer to technical standards, consider government standards and are aligned with Strategic

  • Guidance and Do-Assure Dont Do (DADDs) for the First Phase of Emergency Responses and Sector Packages.

  • Ensure inclusion of advocacy issues and cross cutting themes are considered in design.

  • Ensure programs and projects are measured according to technical standards and Child Well-being targets.

  • Ensure Operations Plans are developed and implemented with community engagement, taking into account local capacities and utilising Do No Harm/Local Capacities for Peace (DNH/LCP).

Establish, lead, resource and staff Operations unit to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to National Office (NO) capacity building in the area of emergency response in coordination with NO

  • leadership and Human Resources (HR).

  • Determine Operations organisational structure and staffing plan with HR.

  • Monitor recruitment and deployment of Operations staff and plan for capacity development.

  • Ensure Operations staff handovers are conducted.

  • Develop Operations budget in coordination with Finance, ensuring strong alignment and coordination with

  • Programming team during budgeting and budget management process.

  • Plan for Operations transition/integration.

Conduct response operational planning to ensure effective coordination and timely delivery of response activities:

  • Plan and facilitate detailed operational plan and delegate responsibilities to carry out plan.

  • Ensure Accountability mechanisms are in place for Community and stakeholder feedback.

  • Planning process considers community requirements (i.e. timelines) and progress is monitored by Design, Monitoring & Evaluation (DME).

  • Facilitate planning between sectors to meet overall program goals.

  • Facilitate requirements planning with Support Services.

  • Ensure collaborative planning with external stakeholders such as UN Agencies, other NGOs and Government ministries where possible through coordination mechanisms.

Oversee implementation and monitoring of operations to ensure achievement of response goals and objectives and inform operational improvement:

  • Monitor results against sector plans and address identified issues.

  • Monitor expenditure reports and take corrective action with Finance and Programs.

  • Review Monitoring & Evaluation (M&E) and Accountability data with Sectors and Programs to identify and address any issues for operational improvement.

  • Review context analysis with Programs and Liaison for Operational Intent adaptation.

  • Review findings of learning events and evaluations with Programs to make operational improvements.

  • All evaluations of sector interventions are planned with DME to assess effectiveness and timeliness.

Oversee development and implementation of operations reporting systems to support timely and accurate reporting:

  • Establish and implement internal reporting system in coordination with DME.

  • Ensure Operations provide input for grant/donor and program milestone and reports to Programs.

  • Write report on quality risks and their resolution and submit to Response Director on regular basis.

  • Ensure that Operations meets reporting requirements for Clusters, Ministries and/or in-country stakeholders.

Ensure implementation of response operations according to safety standards with support from the Security function:

  • Organise security assessments for all field operations that inform a security plan.

  • Implement the recommendations of the security plan for all field operations.

  • Ensure security incident reporting protocols are complied with by operations staff.

  • Ensure Operations staff adhere to security standards for staff movement and communications.

  • Work with Security to ensure safe and effective Civil/Military relationships with armed actors.

Ensure operations meet WV minimum quality standards and support improvement, reflection, learning and innovation in sectors:

  • Ensure previous sectors learning from Global Learning Facilitator are reviewed.

  • Encourage the incorporation of sector best practice and innovation.

  • Ensure sector have a quality plan to meet quality criteria and minimum sector standards.

  • Ensure achievement of all function quality criteria is monitored and reported regularly.

  • Ensure risks limiting achievement of objective to quality criteria are reported & rapidly addressed.

  • Ensure mechanisms are established to identify, document, and share function lessons learned.

Coordinate with Support Services function for ongoing provision of funds, staff, equipment, vehicles and supplies to ensure timely implementation of operations:

  • Ensure Ops submit clear and timely budgets and funds requests to Finance.

  • Ensure Ops submit clear and timely staff plans to HR and immediately advises on changes.

  • Ensure Ops follow Finance procedures to rapidly process payments to suppliers.

  • Ensure Ops submit vehicle requirements to logistics and follow vehicles management guidelines.

  • Ensure Ops submit communications requirements to ICT and follow ICT procedures.

  • Address delays in Support Services to Response Manager for rapid resolution and waivers.

Identify, report and refer operational blockages caused by external actors to Liaison to be addressed through external advocacy:

  • Establish operation team protocols where sector and geographic leads identify and report where external actors are

  • delaying/preventing implementation.

  • Refer issues delaying implementation to Liaison to resolve through inter-agency coordination and/or government

  • relations.

  • Ensure protection issues are reported and addressed in coordination with Advocacy.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 5-7 years in leadership role in the humanitarian assistance and development sector, with a significant

  • portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Experience in program management and implementation of multi-sectoral emergency response projects.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Strong team leadership skills.

  • Emotional intelligence (self awareness, managing emotions and those of others, remaining calm/composed, dealing

  • with ambiguity and change).

  • Effective in written and verbal communication in English.

  • Academic and on-the-job training in at least one of the support services or response-sector relevant areas.

Preferred:

  • Understanding of the international humanitarian system, particularly the systems, structures and key actors.

  • Understanding of the key accountabilities that must be maintained in a response (beneficiaries, donors, peers).

  • Ability to lead operational planning processes.

  • Strong communication skills (oral and written) with ability to express ideas and concepts clearly and persuasively with

  • senior internal and external stakeholders.

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders as well

  • as staff.

  • Ability to work in coordination with other humanitarian organizations.

  • Ability to analyse and make decisions in challenging situations in the absence of specific guidance and/or full information.

  • Ability to communicate and model to staff positive behaviors which help them remain resilient and effective in

  • dynamic and high pressure environments.