World Vision International

Job Opportunities in Asia Pacific

COME WORK WITH US…

Asia Pacific is growing fast, but behind the headlines celebrating progress and increasing prosperity, there are still enormous needs for millions of children who remain poor, uneducated, and vulnerable to illness and abuse across the region.

WHO WE ARE…

World Vision is a global Christian relief, development, and advocacy organization dedicated to working with children, families, and communities to overcome poverty and injustice.

WHO YOU ARE…

You are an energetic team player who is committed to using your professional skills and experiences to build a better world for children.  You understand the needs are often complex and difficult to solve, but believe that through collaboration, hard work and hope, you can make a difference.

WHY WORK WITH WORLD VISION?

World Vision has worked with the poorest in Asia Pacific for more than 60 years.  Today, we operate in 24 countries across the region supported by nearly 15,000 staff with six hundred long-term development programmes that benefits 1.4 million sponsored children and their families.

Our staff are experts across a comprehensive range of technical and organisational disciplines. More than 95% of our staff work in their home countries or region – equipped with critical knowledge of and sensitivity to culture, capabilities, language, and customs.
 
ARE YOU READY TO JOIN US?

Search our current opportunities below and apply for jobs that you feel passionate about!

Job Locations

WVV AP Development Facilitator - District 4, Hochiminh city

WORK CONTEXT / BACKGROUND:

World Vision is a Christian relief and development organisation working to create lasting change in the lives of children, families and communities living in poverty. World Vision serves all people regardless of religion, race, ethnicity or gender. As a child-focused organization, World Vision’s (WV) work focuses on children, ensuring they are protected and their basic needs are met. WVV has a total income of around US$ 19,000,000 (FY17) with funding from 16 support countries in Europe, Asia, the Americas and Australia. Funding of WVV consists of sponsorship program funding (70%) and Private Non Sponsorship (PNS)/Grants (30%). World Vision International-Vietnam employs about 430 staff, of which 99% are Vietnamese nationals.

In 2018, World Vision Vietnam is implementing 37 Area Programmes (APs) which operate in 5 zones: North 1 (Hoa Binh, Dien Bien), North 2 (Yen Bai, Tuyen Quang), North 3 (Hung Yên, Thanh Hoa, Hai Phong), Central (Quang Tri, Quang Nam, Danang) and South (Quang Ngai, Binh Thuan, Ho Chi Minh, DakNong). WVV’s APs focus within one administrative district of a province which usually populated by ethnic minority people with very high rates of poverty. A uniqueness of WVV’s AP approach and structure is that team members are based at district level where the AP is located, which enables them to work closely with government partners and communities on a daily basis. Beside the APs, WVV is also implementing different Special and Grant Projects to meet the specific needs of vulnerable children in both AP and non-AP areas.

PURPOSE OF POSITION:

To serve as a catalyst, partnership broker, and builder of the capacity of local partners, facilitating the development process toward the improved and sustained well-being of children within their families and community, especially the most vulnerable children.

To manage the technical projects in assigned communes

ROLE DIMENSIONS:

1.Community Engagement and Sponsorship: (Time spent: 50%)

Planning:

Facilitate partnering/ networking with and connections among different local stakeholders (formal and informal community groups, businesses, NGOs and

local government agencies, etc.) to mobilize resources for the well-being of children

Raise awareness of local partners and community in assigned commune on WV’s Christian identity and values, child focused and community based

development approach

Facilitate capacity building for communities and local partners in AP planning and annual community review and planning

Facilitate AP planning activities at the assigned communes

Facilitate annual community review and planning at the assigned communes

Support communities and partners to develop and implement the community-based disaster preparedness plans

Monitoring:

Facilitate capacity building for communities and local partners in the assigned communes in shared monitoring

Facilitate shared monitoring activities and reports

Facilitate refection meetings with participation of communities

Facilitate annual program effectiveness/ PAF self-review and community based groups self-review

Child participation and protection:

Strengthen child clubs and children led community initiatives

Promote the use of child friendly tools such as photo voice, body map, river of life to increase child participation and voice in the

community

Strengthen child protection committees in the assigned communes

MVC inclusion:

Facilitate capacity building for communities and local partners in MVC mapping

Facilitate the process of MVC mapping and updates

Utilize MVC mapping results for program planning and support – to make sure MVC are included and best benefiting from technical

project interventions/ models

Document best practices, lesion learnt and MSC (Most Significant Change) stories of MVC and their families

Micro projects:

Strengthen community based groups the assigned communes and build capacity for them in micro projects planning

Identify and engage communities and partners in micro projects

Facilitate the community based groups in development and implementation of micro projects

Facilitate community based groups in monitoring and reporting of micro projects.

Sponsorship integration:

Include RC in project activities and monitor participation and benefits of RC and their families

Coordinate the child registration and well-being monitoring of children, including RC in assigned communes as per sponsorship standards

through the SR volunteer network

2. Program Management in assigned communes: (Time spent: 50%)

Implementation of Technical Models

  • Work closely with TPOs to introduce and build capacity for local partners on technical project models, guidelines, tools

  • Facilitate the implementation of technical models in alignment with the standard guidelines (cost norms..) and tools

  • Work closely with TPO and technical local partners to facilitate the supportive supervision process in assigned communes to ensure technical quality of the project models

  • Mainstream CCT (CPPa, gender, environment, disability) in all project activities whenever appropriate

  • Document best practices and advocate for the replication of technical project models to larger scale

  • Monitor and report (ITT and narrative) on the progress of Technical Projects (monthly, semi-annually, annually)

  • Facilitate communities and partners to participate in the baseline survey and evaluation in assigned communes

Financial Management

  • Manage resources with integrity and stewardship, in compliance with WVV’s financial policies and procedures.

  • Coordinate procurement and strategic sourcing in assigned commune

KNOWLEDGE – SKILL – ABILITIES

1. Education

Bachelor degree, preferably in education, public health, community development, social work.

2. Knowledge & Skills

  • Conceptual understanding of and commitment to development work, especially Christian, child-focused, community-based development concepts, approaches and processes.

  • Basic knowledge and understanding of key aspects of development work; including child protection, nutrition /health, livelihoods, resilience, advocacy, cross-cutting themes (e.g. gender, environment, disability, child participation).

  • Skills in facilitation of development processes, including organisation, mobilisation and influence of partners (especially at commune level) and partnering among different development partners.

  • Demonstrated capacity in project management, with conceptual understanding and required competency in DME functions (e.g. Facilitate monitoring processes with partners and community, analyze and interpret monitoring data).

  • Strong interpersonal skills and well-developed written and oral communications skills in Vietnamese.

  • Good English skill.

  • Solid computer skills in Word, Excel, PowerPoint and email.

  • Ability to think critically and reflect.

  • Ability to lead own learning and development

3. Experience

  • At least 2 years work experience in community development.

  • Experience in program implementation, community mobilization and participatory approach would be an advantage.

  • Experience in capacity building for local stakeholders/partners.

  • Experience of working with children and ethnic minorities

4. Work Environment

  • Based at district level

  • Working in team environment and under minimum supervision

World Vision Vietnam is a Christian non-government organization. Applicants having working experience in a similar kind of organization will be an advantage.

Our contact details are:

People and Culture Department – Ms. Nguyen Thi Thanh Hang

World Vision International - Vietnam

Address: No. 07 Vu Van Dung Street, Son Tra District, Danang, Viet Nam

Tel: 0236 3812 041 (Ext:25)

We give equal opportunity to every candidate, regardless of religion, race and gender.

A competitive salary, benefits and career development opportunity will be offered and commensurate with the experience, qualifications and responsibilities.

Consortium Project Manager

Job Title: Consortium Project Manager

Position Reports To:Programmes & Operations Director, WVIN National Office

Position Location: World Vision International Nepal, National Office , Lalitpur (with up to 20% field visit)

Position Purpose:To lead and manage a consortium based project

Key Objectives of the Position

  • The Consortium Project Manager will provide overall leadership and management of the implementation of the SIKAI project. S/He will work closely with the relevant external, internal and community partners for the following:

  • Provide strategic leadership to ensure strong coordination with consortium partners for smooth planning and implementation of project activities

  • Coordinate the delivery of project outcomes, outputs and activities ensuring project management standards are followed including through facilitation of consortium meetings

  • Ensure appropriate resource (financial and human) mobilization within SIKAI in coordination with field team and manage project financial budgets and targets, providing accurate and timely information on expenditure.

  • Work with the finance and resource management team to ensure the donor compliance of any grant contractual obligations.

  • Build and strengthen working relationships with project stakeholders, engaging them at various project implementation stages and ensure effective communications at all levels.

  • Monitor program activities and results achievement status measured against the approved results framework, work plan and budget forecast, collecting and consolidating progress, intermediate and final reports, disseminate these to consortium partners and to assist in the submission of intermediate and final reports (narrative) to the SO and donor;

  • Represent the Consortium in meetings with donor and other relevant agencies at National level, giving adequate feedback to the Consortium members;

  • Support/lead consortium members on the following tasks:

  • Quality check and monitoring in line with the commonly agreed M&E framework (standards and designs, monitoring tools, beneficiary selection and integration and counting

  • Ensures harmonization of consortium partners’ activities across programs, and across sectors (Education, Child Protection, etc.) wherever feasible

  • Reviews all documents to be released to partners consolidating all comments, prepare final draft and follow-through until acceptance/ signing, as applicable.

  • Consolidates reports, validating contents, and ensuring quality of field reports and Consortium reports to the donor.

  • Build capacity of project team members, staffs and implementing partners on compliance requirements.

  • Manage Support Office (SO) relationship in terms of Project management

Job Description

Consortium Management

  • Coordinate/ facilitate the consortium steering committee meetings, technical committee meetings, and consortium management meetings on quarterly (more often if needed) basis

  • Represent the consortium in meetings with donor and other relevant agencies at national level, giving adequate feedback to the consortium members;

  • Quality check and monitoring in line with the commonly agreed M&E framework (standards and designs, monitoring tools, beneficiary selection and integration and counting

  • Ensure harmonization of consortium partners’ activities across programs, and across sectors (Education, Child Protection, etc.) wherever feasible

  • Review all documents to be released to partners consolidating all comments, prepare final draft and follow-through until acceptance/ signing, as applicable.

  • Consolidate reports, validating contents, and ensuring quality of field reports and Consortium reports to the donor.

  • Project management

  • Ensure that the project commences on time, delivers the results as per the approved plans & budgets, and is implemented as per the quality benchmarks, industry standards, donor guidelines and requirements, government regulations, and organizational policies and procedures.

  • Lead the overall national level strategic, financial, and operational planning, including the annual work planning process, budgeting, and development of an appropriate project exit strategy.

  • Lead the overall baseline, monitoring, evaluation, beneficiary management and accountability processes. Ensure MEAL mechanisms are established and robust, and learning is incorporated into programming and implementation.

  • Provide overall managerial leadership to, and ensure technical leadership and competency in SIKAI project offering the necessary support to the district team.

  • Oversee the timely submission of all deliverables to management, donor, including regular reports (monthly, quarterly and annually), financial reports, and other reports and key documentation as required.

  • Carry out the field visit to ensure that the project is within the scope.

  • Project Monitoring and Evaluations, Documentation and Reporting

  • Baseline survey, project reviews and evaluation are carried out according to the schedule.

  • Develop, apply and ensure appropriate tools and strategy to monitor the progress, quality and impact of the project targets

  • Effective use of monitoring tools

  • Monthly, quarterly, semi-annual, annual and other program and financial reports prepared and in placed and documented in time aligning with project design and donor requirement.

  • Maintain beneficiary records

  • Prepare or present progress and completion reports.

  • Maintain project database management as per requirement

  • Qualitative reporting and implementations models ensured.

  • Capture evidences (such as media coverage, visibility materials, and success/change stories) of good practices in regular basis.

  • Dissemination of lessons learnt and best practices from major program interventions.

Capacity Building, networking and advocacy

  • Facilitate and ensure capacity building of project team and implementing partners to have enough capacity/necessary skills to deliver their roles and responsibilities.

  • Equip relevant staffs and partners with project requirements and compliances.

  • Contribute and support for similar project development process, if necessary.

  • Work with government education stakeholders and facilitate capacity building

  • Develop a project brief and disseminate to relevant stakeholders.

  • Develop strategic relationship and partnership with key stakeholders at National, Regional and District Level.

  • Serve as a resource person for disseminating knowledge and skills to GO/NGO and other institutions for WVIN profiling.

  • Establish adequate referral linkage of project target groups with the appropriate service providers, policy makers and other stakeholders.

  • Educate on the key advocacy issues and plans to NGOs and other relevant departments of WVIN.

  • Have an intact information of all community schools of target area in Sarlahi and maintain best working relationship with them.

Minimum Education and required experience

  • A Master’s degree in Education, Social Science or relevant discipline

  • Demonstrated depth of experience and expertise preferably in an NGO context in working with community/grassroots people and organizations, specially focus on Inclusive Education

  • Demonstrated experience of leading/ managing consortium based project at national level

  • Extensive experience and recognized expertise in models and methods of training, facilitation and capacity building, Project Management and organizational development for staffs, communities and government stakeholders.

  • At least 5 years working experience in national and/or international NGOs.

Knowledge & Skills

  • Thorough understanding and experience about Nepal Government’s strategies, policies, guidelines on early grade reading and ICT policies.

  • Strategic, creative, and innovative thinking

  • Demonstrated experience in capacity building and different approaches to building capacity

  • Fluent in Nepali, with good written and spoken English (Maithili speaker is additional value)

  • Decision making and problem solving skills

  • Experience in using logical frameworks and project monitoring

  • Knowledge of Microsoft Office

  • Willingness to work outside office hours especially when traveling and working with donors

Customer Support Analyst II, Philippines

PURPOSE OF POSITION:

Individuals in the Customer Support Analyst II role are responsible for responding to customer requests by diagnosing and resolving problems and for supporting the ongoing technology needs of all employees by providing Level 2 and 3 help desk support. They work with a broad range of infrastructure products and complex client technology services and support area of IT. They work on multiple projects concurrently as a team member or as a technical lead.

Customer Support members respond to requests for IT support, logging problems, generating trouble tickets, attempting to diagnose and resolve problems, and if necessary, escalating the problem to the appropriate level of expertise. They are responsible for documenting solutions to problems and developing end-user guidelines. On an ongoing basis, they work to improve customer support processes and practices. In addition, they evaluate and recommend client software and hardware and write proposals for purchasing new or upgraded products.

Individuals in the Customer Support job family require an understanding of the foundation architecture, hardware and software used by the organization. They demonstrate skill in various custom or packaged hardware and software. They have the ability to gather information on issues and have diagnostic capabilities to enable them to describe or resolve problems. These individuals ensure that client needs are addressed and resolved in accordance with service level agreements.

KEY RESPONSIBILITIES:

Project Planning:

  • Provides input during project planning and requirements phase.

Service Desk:

  • First point of contact and day-to-day technical support to end users.

  • Responds to Level 2 support and works with vendors on Level 3 support.

  • Generates activity and status reports.

  • Provides the user access service.

  • Researches trouble issues which affect multiple clients.

  • Reviews checklists and scripts.

  • Works with vendor technical support personnel on solutions for clients.

Client Technolgoy Support:

  • Participates in deployment of new or upgrade information technology and infrastructure projects, including assisting co-workers and vendor partners.

  • Installs and performs minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.

  • Updates configuration management tools.

  • Develops and documents procedures for performing configuration changes, updates and upgrades.

  • Provides on-going support of client technology.

Technical Support:

  • Ensures that all technical resources are available for meetings that include video conferencing.

  • Engages the hardware vendors on issues to remedy issues or escalates for support.

  • Monitors and communicates system status.

  • Diagnoses and resolves client workstation and mobile device hardware and software issues.

  • Creates temporary solutions until permanent solutions can be implemented.

  • Assists systems, programming and vendor professionals as needed to resolve problems.

  • Coordinates the resolution of escalated application, hardware and software problems.

Security:

  • Adheres to the integrity of controls, regulations and guidelines.

  • Reviews operation processes to ensure consistent approval and compliance.

  • Makes recommendations and changes as appropriate.

Inventory Management:

  • Maintains IT inventory management for all IT equipment and/or software in accordance with company policy and procedures.

Service Level Management:

  • Collaborates in the development of service-level objectives and takes steps to meet or exceed targets.

  • Monitors service-level objectives to ensure that requirements are met or exceeded.

  • Makes recommendations to approve performance and client satisfaction metrics.

  • Follows up in a timely manner to ensure customer satisfaction.

Service Improvements:

  • Tracks performance metrics.

  • Reviews tracking log to identify recurring problems, or problems affecting a large number of clients.

  • Develops procedures and controls for service improvements.

  • Recommends solutions to common problems and updates frequently asked questions documentation.

Testing:

  • Participates in integration and user acceptance testing.

Training:

  • Trains co-workers on new or existing functionality or services.

  • Identifies customer training needs based on common problems.

Documentation:

  • Creates, modifies and reviews documentation of issues resolutions.

  • Develops and delivers documentation to ensure appropriate end-user support.

  • Creates and submits documented resolution to Knowledge Base.

  • Updates manuals/guides to incorporate new recommended products.

Communications/Consulting:

  • Alerts team members about recurring problems.

  • Communicates technical information to both technical and non-technical personnel.

Business Continuity:

  • May provide input to the design of backup and recovery procedures.

Research/Evaluations:

  • Designs standard image and designs alternate images, as needed.

  • Evaluates and recommends new standard products for corporate standards list.

  • Participates in working groups related to standards.

Coaching/Mentoring:

  • Mentors less experienced staff in multiple areas of expertise.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Bachelor’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.

  • Demonstrated knowledge of complex hardware and software products and problem solving / diagnostic skills.

  • Typically requires 2-4 years of relevant technical and business work experience.

  • Willingness and ability to travel domestically and internationally, as necessary.

  • Solid customer experience background preferably in IT Help desk.

  • Effective in written and verbal communication in English.

  • Written and/or verbal communication in Spanish or Thai.

  • Problem Solving and Analytical skills.

  • Organizational Skills.

  • Technical Writing and Knowledgebase creation.

  • Service Now Ticketing system.

  • Incident Management.

  • Microsoft Office.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 5% of the time.

WVV Special Project Coordinator - KOICA project (Quang Tri)

WORK CONTEXT / BACKGROUND:

World Vision is a Christian relief and development organization working to create lasting change in the lives of children, families and communities living in poverty. World Vision serves all people regardless of religion, race, ethnicity or gender. As a child-focused organization, WV’s work focuses on children, ensuring they are protected and their basic needs are met. WVV has a total income of around US$ 19,000,000 (FY18) with funding from 14 support countries in Europe, Asia, the Americas and Australia. Funding of WVV consists of sponsorship program funding (70%) and PNS/grants (30%). WVV employs about 440 staff, of which 99% are Vietnamese nationals.

Major production of most people in Trieu Phong district relies on agriculture, which rice planting (paddy rice, and vegetables) and livestock husbandry (cow, pig and chicken) are the main income sources of the people in this area. Besides, people in 5 coastal sandy communes have additional income from fishing and aquaculture with a pretty small scale.

Regarding the natural farming model, which has been starting from May 2015, is a new farming method for partners and farmers in Trieu Phong district. Natural farming products including pig, chicken, rice and vegetables are highly appreciated by farmers and partners for its high quality and economic return. Up to now, the farmers are performing well in cultivating natural farming products on their pilot area and willing to expand their farming scale. However, the natural farming products have yet no trademarks, market outlets, and prices are not yet at par with their high quality, therefore, natural farming products gain low economic benefits.

In this phase, the project will scale up these activities, focusing on natural faming of paddy rice, vegetables, chicken and pig production and strengthening sustainable market access and mechanisms to generate a stable and sustainable income for needy farmers in Trieu Phong district.

WVV is responsible for managing the implementation of this project which is being implemented within the locations of 5 target communes of Trieu Phong which ends in December 2019. Promising approaches and practices will be documented, shared and applied not only in the province but also throughout the country where possible.

PURPOSE OF POSITION:

This position will provide support to the Project Manager and operation staff in coordinating key activities of project management, including maintaining a routine DME system, working with technical departments and partners at relevant levels, compiling project reports, coordinating training courses and events held at district/province level, accompanying visitors and helping with other administrative tasks of the project.

ROLE DIMENSION / DESCRIPTION

Coordination

  • Good assistance is provided to Project Manager in building effective collaboration and networks with various development partners, private sectors at district and provincial levels.

  • Good integration within KOICA project activities and between KOICA with other government projects/programme is performed at the district level, in collaboration with Project operation staffs.

  • The sufficient technical inputs for project implementation at the district/province level are ensured, in cooperation with sectoral clusters, especially for capacity building and training activities.

  • Specific assistance is provided to the Project Manager on ongoing and effective documentation of promising approaches and practices piloted by the project and proved to be successful, with a focus on promoting market-oriented production organization for producer groups, paying attention more to the application of natural farming methodology on plants and animals towards sustainable and safe environment

  • Participate in writing project proposal such as data collection..,when requested

Administration

  • A filing system is maintained to accommodate all documents pertaining to the project, including the filing of project document such as: project design, reports, minutes agreed between project and partners, survey results, monitoring and evaluation data etc.

  • Project Management Board (PMB) meeting and other stakeholder meeting events are effectively prepared and coordinated.

  • Effective assistance is provided to project Manager in coordinating and receiving visit from Donors, WV staff from other APs /National Office and interested parties. Accompany visitors to the project sites, acting as a guide and translator as necessary.

  • Negotiate and purchase items (where necessary), organizing timely delivery and appropriate distribution of the items

Monitoring & Evaluation

  • Support is provided to the project manager to complete key DME events (e.g. Baseline, Mid-term and final Evaluation)

  • Project M&E plan and monitoring system are designed and established in alignment with donor request and LEAP standards

  • Trainings/workshops for staff and project stakeholders are organized to introduce the DME system and management information system.

  • Assistance is provided to project team members, VDBs, CFs, PGs and local partners in collecting and analysing monitoring data using the log-frame and WVV’s standardized monitoring tools.

  • Project monthly, semi-annual, annual and donor reports are prepared in collaboration with other project staff and used by the project team for decision making and for meeting the reporting standards of WVV and donor.

  • Monitoring Information System is updated and managed for all outputs of the project.

  • Assistance is provided the Project Manager and project staffs to establish a feedback loop with the community, private sectors, and other key stakeholders for the application of monitoring results for decision-making;

  • Monitoring information is documented and shared with other staff/other APs and projects when appropriate.

  • Conduct other tasks as assigned by the supervisor

KNOWLEDGE, SKILLS, ABILITIES:

  • University degree in Development Studies, Agriculture, Environment, Community Development or related field/s

  • A good understanding of the culture and conditions in the area.

  • Conceptual understanding of and commitment to development work, especially Christian, child-focused, community-based development concepts, approaches and processes.

  • Basic knowledge and understanding of key aspects relating to environment and livelihood development

  • Skills in facilitation of development processes, including organisation, mobilisation and influence of partners (especially at district level) and networking among different development partners as well as private sectors.

  • Demonstrated capacity in project management, with conceptual understanding and required competency in DME functions.

  • Strong interpersonal skills and well-developed written and oral communications skills in Vietnamese.

  • Good English skills.

  • Solid computer skills in Word, Excel, PowerPoint and email.

  • Ability to think critically and reflect.

  • At least 3 years work experience in community development, especially on environment protection projects and relating fields

  • Experience in program implementation, community mobilization and participatory approach would be an advantage.

  • Knowledge and experience in capacity building for local stakeholders/partners and WVV’s DME system

Our contact details are:

People and Culture Department – Ms. Nguyen Thi Thanh Hang

World Vision International - Vietnam

Address: No. 07 Vu Van Dung Street, Son Tra District, Danang, Viet Nam

Tel: 0236 3812 041 (Ext:25)

We give equal opportunity to every candidate, regardless of religion, race and gender.

A competitive salary, benefits and career development opportunity will be offered and commensurate with the experience, qualifications and responsibilities.

Finance Officer

PURPOSE OF POSITION:

This position is part of the Operations and Business Support team, providing business support to the Technical Services Organisation and the Global Centre Sector Teams. It is primarily responsible for ensuring proper financial management and reporting on the budget and programmes/ projects related to the assigned teams, and for developing and generating financial reports and analyses on department and project financial information.

It will include working as part of the team to ensure that financial management and reporting is provided to the Technical Services Organisation and Global Centre Sector Teams, providing cover as needed for other teams.

This position is the primary point of contact when it comes to all matters of finance not only for the department but also for any projects and national offices implementing programmes related to the technical or sector teams. Using advanced reporting and analytical tools, and using financial knowledge, this position will provide advice, guidance and support to the leadership, department colleagues as well as national offices in achieving integrated budgets that support quality programming.

This role will have a dual reporting to the leaders of the assigned team(s) and to the Director, Operations and Business Support.

KEY RESPONSIBILITIES:

Ensure that department and project budgets and spendings are within acceptable limits:

  • Develop the annual departmental budget.

  • Monitor, coordinate and ensure proper charging of expenses.

  • Analyze and coordinate with department managers to prepare variance reports and explanations.

  • Analyze and prepare budget forecasts, projections.

  • Consolidate and prepare the department budget report each quarter.

  • Reconcile, review and ensure accurate global ledgers and expenses.

  • Establish PBAS accounts as necessary.

  • Develop and analyze multi-year project expenditures and quarterly trend analysis.

Coordinate with and provide timely financial information to department leaders especially to the Partnership Leader for Health-WASH in order to ensure proper utilization of budget.

Advise leaders and department managers on options for repurposing and integrating budget and various funding sources to ensure spending within budget.

Ensure the financial operations of the assigned team(s) are running appropriately.

All budgets and payment strategies are appropriately managed, and issues are flagged by appropriate follow-up with managers/ department leaders and Director Operations & Business Support.

Collaborate with FP&A, GC Accounting/Controller’s Office, FRSC and other finance departments, as well offices hosting team staff or projects to ensure proper accounting and reporting of department spending.

Collaborate with GC Finance Planning & Analysis (FP&A), Finance and Accounting, as well as offices hosting team staff or projects, to adopt appropriate strategies for budget management and payments and to troubleshoot any problem.

Monitor and review project sector budgets and spending and prepare reports and analysis.

Monitor and report on partnership sector and ministry expenditures:

  • Develop regular and year-end reports with multi-year trend analysis by sub-sector and funding type.

  • Accurately extract financial information from the OLAP/datawarehouse and other sources of data.

  • Collect and analyse LEAP budget data, T7 analysis, and project expenditure reports on using intelligent analysis tools and methods.

  • Present information on dashboards and templates used for senior leader review.

  • Based on information generated, identify existing risks & address them appropriately.

Support special initiatives and projects by providing advice and using financial know-how in budget establishment, forecasting and trend analysis:

  • Review, analyze and report on project funding spend.

  • Work with department managers and other colleagues, and if necessary, with NO and RO staff to ensure submission of financial reports.

  • Assist in the development of the annual operating budgets and monitor actual performance against projections.

Provide advice, guidance and training, and assist in all matters related to financial information and the finances of the department and its projects.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Bachelor’s degree or equivalent experience in accounting, finance or international business.

  • Has extensive knowledge in all areas of finance and accounting.

  • Highly skilled in budget management, preparation, forecasting, and analysis.

  • Exceptional skills in MS Office suites and finance systems.

  • Strong analytical, problem-solving and communication (written and oral) skills.

  • At least 3-5 years of experience in accounting or finance functions.

  • At least 3 years of experience managing multi-million dollar budgets in an international NGO environment.

  • At least 1 year experience in working with people from different levels and functions in the organization.

  • At least 6 months experience managing and reporting on government or private grant budgets.

  • At least 6 months experience working or supporting people off-shore.

  • At least 6 months experience working in a multi-cultural working environment.

  • Fluent in general and business English language - written and verbal.

Preferred Skills, Knowledge and Experience:

  • Certified Public Accountant or Master’s Degree.

  • Familiar with LEAP3 Programming.

  • Competent with financial systems, financial reporting and analysis.

  • Experience with business intelligence software (e.g. Sunsystem, OLAP/Datawarehouse, Dashboards) and reporting tools.

  • Skilled in preparing complex financial management reports on a timely basis.

  • Able to quickly learn and use other software packages like Monarch data extraction tool, Sharepoint 2013 business intelligence, dashboards.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 10% of the time.

Cash-Based Program Specialist, Bangladesh Refugee Response

PURPOSE OF POSITION:

As part of the Response, the role is to assist in the designing, implementation and monitoring of cash Based Program, ensuring that objectives are met through the effective and efficient implementation of cash based program, conditional and unconditional cash grants, vouchers programming for agriculture, livestock, community infra-structure, shelter and other initiatives as well as capacity building support to World Vision staff and its local NGO Partners.

KEY RESPONSIBILITIES:

Design, Develop Cash Based Program:

  • Work closely with internal and external stakeholders to design the Cash Based Program (CBP) project with objective to ensure food insecure communities have the capacity to access food markets throughout the life of the project.

Project Management:

  • Ensure project is running according to the agreed timeframe and Detailed Implementation Plan.

  • Manage Field Monitors responsible for Cash distribution in their designated operation areas.

  • Setup CBP project team and ensure each staff contributes to the project outcomes according to the plan.

  • Participate in the assessment of community needs and resources, collection of base line data to assist in project implementation.

  • Initiate and manage the beneficiary registration and verification processes.

  • Following the agreed plan of action, implement the program to schedule, reporting any delays and deviations immediately.

  • Prepare cash distribution plan for the relevant beneficiaries.

  • Ensure payments of cash to participants are accurate and according to the criteria.

  • Submit cash distribution plans to CFS&L Lead to be reviewed and to be submitted to the payment institutions such as Banks, Postal Office, Mobile Banking, etc.

  • Plan and monitor all field activities, i.e. appointments, meetings, cash/food distributions, monitoring and beneficiary follow-ups.

  • Setup/revise project budget and monitor its implementation. Ensure all expenditures according to WV financial policies and manual.

Management of Cash Project Activities:

  • Establish list of cash-transfer activities and track the completion of each activity.

  • Establish list of cash-transfer beneficiary by gender per activity.

  • File all contracts and agreement with communities.

  • Work closely with the CFS&L Lead to ensure timely procurement and delivery of project resources. Ensure appropriate paperwork is provided.

  • Monitor the transfer-value to ensure its efficacy / relevancy to the current retail price. If transfer-value no longer relevant, revise the transfer-value by engaging relevant stakeholders and revise project budget accordingly.

  • Periodically review cash delivery agent to ensure their efficiency and identify areas of improvement.

Documentation and Reporting:

  • Ensure proper documentation of program processes is upheld, i.e. distribution plans, beneficiary lists, cash requisition, distribution reports, working with all stakeholders.

  • Together with M&E unit setup monitoring indicators and ensure M&E unit are delivering monitoring reports on regular basis.

  • Maintain all documentation relating directly to Cash Transfer activities required to ensure accountability to WV SOs and the right bearers/ beneficiaries of this project.

  • Prepare timely and accurate periodic reports as required by CFS&L Lead.

  • Assist the CFS&L Lead to prepare timely and factual annual, quarterly, and monthly management reports, and other reports as needed.

  • It is mandatory to take care all the information especially the key documents and back up the information on regularly basis.

  • Together with M&E Officer to identify area for research to deepen the learning around CBP.

Community Help Desk Management:

  • Under the guidance of Research M&E Specialist, establish the community Help Desk.

  • Handle community complaint promptly and responsibly. Ensure all complaints are registered and filed. Record action taken to resolve complain.

Other related duties:

  • Communicate with the community and other stakeholders the objectives of the Cash Transfer Project.

  • Provide accurate financial acquittals of Cash and Travel advances.

  • Supervise project staff, organize training and provide operational leadership.

  • Support the Cash Officer to monitor, control and evaluate budget and actual expenditures, on a monthly basis and strictly adhere to WVI financial policies and procedures.

  • Liaise with Government and other stakeholders and represent World Vision in the area of project implementation.

  • Attend periodic operational, staff and other meetings at district and national level, representing the organization.

  • Participate in the evaluation of the impact of project interventions.

  • Network with other projects, non-governmental organizations (NGOs) and key agencies in the project area to prevent duplication and to enhance project quality, innovation and sustainability.

  • Attend and participate in weekly chapel and daily devotional meetings (or conduct own when in the field during this time).

  • Provide support or participate in the monitoring activities schedule by the M&E team.

  • Any other duties as designated by the Food Resource Team Leader.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Must have at least a Bachelor or Master’s degree in in economics, social science, agriculture or other relevant field preferred; or the equivalent combination of education and experience in a related area.

  • At least 5 years of practical experience in humanitarian related work.

  • Good theoretical and working knowledge of Cash-Based Programming.

  • Good working knowledge of WFP, USAID, EU, CIDA and other food resource donor guidelines.

  • Extensive understanding of Social Safety Nets, Livelihoods and associated methodologies (e.g. Logical framework approach, results-based management, most significant change etc.)

  • An understanding of labour based interventions (FFA/FFW).

  • Understanding of basic economics i.e. elasticity of demand and supply and substitution effects.

  • Ability to articulate the disincentive hypothesis as it relates to food aid and the possible interactions between food and markets (labour and commodity).

  • A clear appreciation of coping mechanism and strategies.

  • Analytical and systematic in approach, yet able to think and act strategically.

  • Experience in Project Management.

  • Proven skills in process and group facilitation, training and capacity building.

  • Excellent English written and verbal communication skills.

  • Demonstrated leadership, people management, coaching, mentoring, and team building skills.

  • Strong problem identification, analytical and solving skills.

  • Strong competency in proposal & report writing, monitoring and budgeting skills.

  • Experience working with communities and local governments, INGOs, donors and other key internal and external stakeholders.

  • Demonstrated ability to meet strict deadlines and work independently and cooperatively with team members in a cross-cultural environment.

  • Demonstrates cross-cultural sensitivity, flexible worldview, emotional maturity and physical stamina. Ability to exhibit exemplary lifestyle as interpreted in specific local cultural context.

  • Ability to live and work in difficult remote areas and travel extensively.

  • Ability to maintain performance despite intense workload and work pace.

  • Committed to World Vision Core Values and Mission Statement.

  • Knowledge of and adherence to the Red Cross and NGO Code of Conduct.

Preferred Skills, Knowledge and Experience:

  • Computer skills.

  • Working knowledge of programs/projects cycle management.

  • Ability to maintain effective working relationships with all staff and other key partners.

  • Good planning and organizational skills.

  • Financial and program management skills.

  • Human Resource skills.

Working Environment/Travel:

  • Work environment: Field Office based.

  • Travel: 20 % Domestic/international travel may be required.

  • On call: 10%

  • Willingness to travel and work extensively - sometimes at short notice, in difficult places and under long hours - according to a results-based approach.

WVV Project Manager- Tackling Modern Slavery in Vietnam

WORK CONTEXT / BACKGROUND:

World Vision is a Christian relief and development organisation working to create lasting change in the lives of children, families and communities living in poverty. World Vision serves all people regardless of religion, race, ethnicity or gender. As a child-focused organization, WV’s work focuses on children, ensuring they are protected and their basic needs are met. WVV has a total income of around US$ 18,000,000 (FY18) with funding from 13 support countries in Europe, Asia, the Americas and Australia. Funding of WVV consists of sponsorship program funding (70%) and PNS/grants (30%). WVV employs about 420 staff, of which 99% are Vietnamese nationals.

Currently, World Vision Vietnam is implementing 37 Area Programmes (APs) which operate in 5 zones: North: Hoa Binh - Dien Bien, Yen Bai – Tuyen Quang, Thanh Hoa - Hung Yen - Hai Phong, Central: Quang Tri - Quang Nam – Danang) and South (Quang Ngai - Binh Thuan – DakNong - Ho Chi Minh). WVV’s APs work with government partners and communities on a daily basis. Beside the APs, WVV is also implementing different Special and Grant Projects to meet the specific needs of vulnerable children in both AP and non-AP areas.

TMSV’s Project Goal: This project will tackle Modern Slavery from Vietnam through harnessing the capacities of IOM, World Vision and British Council to implement a coordinated series of interventions that specifically align with existing work in Vietnam, and United Kingdom Official Development Assistance requirements in five target provinces: NghAn (Yên Thành; Din Châu); Hi Phòng (Hi Phòng city; Thy Nguyên); Qung Bình: (Đng Hi, BTrch); Hà Tĩnh (Can Lc; Nghi Xuân); and Qung Ninh (HLong city). This will be achieved by seeking change on the following impacts:

Impact area 1: will be achieved through first establishing the key factors that contribute to vulnerability before engaging the necessary government and non-government actors to raise awareness and change behaviour, including by promoting meaningful livelihood alternatives.

Impact area 2: vulnerable populations will be empowered through improved coordination, delivery and understanding of justice and social support services. Strategies for prosecution and sentencing will also be developed, whilst effective coordination among justice sector institutions will be achieved through promoting provincial level coordination mechanisms, including increased functionality of the national trafficking database.

Impact area 3: addresses this by building the capacity of key stakeholders involved in victim identification in Vietnam and the UK ensuring at-risk individuals are identified early and correctly, and victims are supported adequately, and with dignity. Rehabilitation and reintegration assistance therefore, will contribute significantly to reducing vulnerability to human trafficking, modern slavery and poverty.

WVV will be responsible to implement the activities related to the impact area 3. WVV will recruit one project manager, two Project officers and one Bookkeeper to implement the designated project component.

PURPOSE OF POSITION:

To be responsible for achieving the goal, outcomes, and outputs of TMSV project design document and its logical framework for IMPACT AREA 3: Supporting the rehabilitation and reintegration of victims of trafficking through the identification, protection, support and successful reintegration of VoTs / PVoTs within the target states.

Specifically, lead the Project Team concerned and work with relevant stakeholders to ensure that:

  • Improved identification of PVoT cases including by liaising with authorities abroad, particularly from the UK, to meet and support returning victims and supporting victims to apply for recognition of victim status from the Vietnamese Government.

  • PVoTs and VoTs, including girls, boys, women and men, supported with a long-term tailored comprehensive package.

  • Identify areas of learning and continuously improve ways to safeguard vulnerable children and adults, including by ensuring VoTs / PVoTs are not re-victimised through processes or services delivered.

KEY RESPONSIBILITIES

  • Leadership/Management

- Leadership and management are provided to the Project Team in planning, implementing, and monitoring TMSV outputs and activities as described in the project design and logframe.

- Semi-annual and year–end performance reviews/management are undertaken.

- Team members are developed into effective anti trafficking professionals to ensure the team is capable of carrying out quality work.

- Work closely with target locations and related stakeholders during the implementation of TMSV.

- Assistance is provided in analyzing and planning for appropriate staffing levels and developing job descriptions for team members and support staff.

- Lessons learned from other anti-trafficking projects are obtained and utilized.

- Serve as a resource for disseminating knowledge and skills to WVV, other WV entities and other agencies.

- Seamless integration of TMSV activities into existing WVV AP where applicable.

Co-ordination and Relationship - Effective working relationships with National and Provincial officials and relevant Government of Vietnam ministries are built and nurtured.

- Represent WVV in external meetings and act as the contact person with relevant government officials.

- Effective working relationships with IOM and British Council are built and nurtured.

- Effective links with the wider target community is built in order to raise awareness of WVV’s philosophy and approach to development in general and to TMSV measures in particular and foster the ownership and participation of the community in TMSV activities.

- Coordination is fostered and duplication of effort is avoided in the TMSV target areas by interacting with other NGO’s, United Nations agencies, and Government/Mass Organizations.

- Serve as a bridge between TMSV staff, project partners, AP staff, and the Operations Director.

  • Monitoring and Evaluation

- Monitoring Tools for each TMSV output and outcome are developed.

- Semi-annual narrative progress reports are prepared for submission to donors.

- A mid-term project review and an end-of-project evaluation are planned and implemented.

- Lead the team to document best practices of the programme and share to others

  • Finance and Administration

- Financial policies and procedures are followed and the integrity of financial documents, procedures and reports is ensured by liaising with the Finance Department.

- Financial reports are monitored and used as management tools for evaluating Project progress.

- The Project office is organized and well maintained.

JOB REQUIREMENTS:

(The following knowledge, skills, and abilities may be acquired through a combination of formal schooling, self-education, prior experience, or on-the-job training.)

  • Education

- Bachelor degree

- Bachelor social science or related fields

  • Knowledge & Skills:

- Well-developed representation and negotiation skills.

- Strong influencing and cooperation building skills.

- Demonstrated ability to work with a minimum of supervision, exercise judgment, meet deadlines and work under pressure.

- Demonstrated leadership skills including coaching. Should be a manager with ability to facilitate, empower and enable self direction of teams.

- Project budget and management skills;

- Well-developed writing and oral communications skills in both English and Vietnamese.

- High-level computer skills.

  • Experience:

- At least 3 years relevant work experience including demonstrated capacity in program management.

- Experience in managing and supervising staff, with strong liaison and interpersonal and communication skills.

World Vision Vietnam is a Christian non-government organization. Applicants having working experience in a similar kind of organization will be an advantage.

Our contact details are: People and Culture Department, World Vision International Vietnam, Address: 9th floor, the Mercury building, 444 Hoang Hoa Tham, Hanoi, Tel: 024. 39439920 (ext 118)

A competitive salary, benefits and career development opportunity will be offered and commensurate with the experience, qualifications and responsibilities.

World Vision is a Christian humanitarian organization which works to improve the quality of life of people, especially children, who are marginalized and living in poverty regardless of religion, race and gender.

Business Analyst II

PURPOSE OF POSITION:

Incumbents working as a Business Analyst II are responsible for serving as a liaison between the business community and the IT organization to translate business needs into IT requirements. They are project team members involved in all phases of the design, development and implementation of technology solutions throughout the business case and development life cycle processes supporting several business functions and several moderately complex business processes.

Based on breadth and depth of understanding of business needs and processes, they collaborate with other IT professionals to determine if solutions currently exist (internally or externally) or whether new solutions are feasible. They take a broad perspective to determine how such solutions will impact existing work processes and systems, and how to manage the integration. They also research and make recommendations for buy vs. build decisions.

Business Analysis professionals are innovative, identifying and proposing technology based business solutions. Through adaptable communication skills and the ability to translate between technical and business language, they work collaboratively, negotiating requirements across multiple groups.

Business Analysts must have a solid understanding of the client’s existing business processes, the key drivers and measures of success for the business, and the short- and long-term direction of the business and related technologies.

They must have a working knowledge of the business area that they support and should be equally aligned with the IT department. Strong analytical, interpersonal, negotiation and communication skills are also required.

KEY RESPONSIBILITIES:

Planning:

  • Conducts data gathering and analysis to understand business strategy and direction.

  • Participates in short-term planning sessions with a client to implement process improvement within an assigned client area.

  • Develops business cases.

Liaison:

  • Serves as the link between the business, third party vendors and the IT technical team.

Business Requirements:

  • Assesses client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to assist in identifying business priorities and advice on options.

  • Develops, writes, and communicates business requirements and functional specifications for the implementation of business solutions.

  • Analyzes customer’s operations to understand their strengths and weaknesses to determine opportunities for improvements.

Business Process:

  • Analyzes and recommends improvements to business processes and models.

  • Documents current business processes and models.

Feasibility:

  • Provides factual content to feasibility study for standard development projects and enhancements.

Testing:

  • Develops user test cases and validates test results during user acceptance testing.

Service Level Agreements:

  • Is familiar with the current Service Level Agreements (SLA) for a particular work area and as needed participates in the vendor selection process for clients in accordance with IT standards and specifications as required.

Problem Solving:

  • Identifies and resolves issues.

  • Uses new and varied analytical techniques.

Customer Satisfaction:

  • Monitors and analyzes metrics to ensure customer satisfaction.

Communications/Consulting:

  • Promotes an understanding of IT roles, processes and activities to the business units.

  • Supports and participates in the formal reporting of project status.

  • Negotiates agreements and commitments by facilitating communication between business unit(s) and IT from initial requirements to final implementation phase of projects.

  • Actively participates in the creation, review and analysis of user stories/epics in projects utilizing agile development methodology.

KNOWLEDGE, SKILLS & ABILITIES:

  • Bachelor’s degree in Computer Science, Information Systems, Business, or other related field. Or equivalent work experience.

  • Requires working knowledge of business operations and systems requirements processes.

  • Typically requires 3-5 years of relevant technical or business work experience.

  • Willingness and ability to travel domestically and internationally, as necessary.

  • Effective in written and verbal communication in English.

Graphic Artist

PURPOSE OF POSITION:

Create visual solutions through applying techniques within various forms of media and corporate branding for the production of visual communication materials, for tools, training, reports, change management and other similar materials that meets the specific guidelines of the Sponsorship team and its unique needs.

KEY RESPONSIBILITIES:

  • Design and create graphics that meets the specific guidelines of the Sponsorship team for its printed visual communication materials for tools, training, reports, change management and other similar materials. This will include the utilization of a variety of media in order to achieve the desired artistic or decorative effects.

  • In charge of layout of print media and publications for visual communication materials for tools, training, reports, change management and other similar materials.

  • Interpret the Sponsorship team’s communication needs into graphic designs as required. Think creatively to produce new ideas; produce accurate and high quality work.

  • To support in event management of meetings, conferences, forums, and other team activities; to assist in coordinating logistics requirements, etc.

KNOWLEDGE, SKILLS & ABILITIES:

  • Must possess at least a Bachelor’s/College Degree in Arts/Design/Creative, Multimedia, Advertising/Media.

  • Proficient in using Adobe Creative Cloud (Illustrator, Photoshop and InDesign).

  • With at least 1 year work experience as a graphic artist/designer 2.

Rich Media Quality Review Staff (2 positions available)

PURPOSE OF POSITION:

WVI produces rich media to build a stronger connection between stakeholders and programs. This position will review various types of media (photos and videos) produced by field staff, compare them to a set of global standards, and then mark them as approved or rejected.

KEY RESPONSIBILITIES:

  • Review media (photos and videos), compare it to predefined criteria, and approve or assign a reject reason.

  • In times of low production staff will assist with other tasks and duties as assigned.

  • Provide administrative support.

  • Contribute to the success of the team by performing other duties as required.

KNOWLEDGE, SKILLS & ABILITIES:

  • High school degree.

  • Basic computer proficiency, competent in MS Office.

  • English fluency.

Preferred Skills, Knowledge and Experience:

  • Candidates with experience in other business process outsourcing (BPO) companies with similar task have an advantage.

Work Environment/Travel:

  • Position is required to work from the office location (no work from home options).

  • No travel.

Shared Services People & Culture (HR) Manager

PURPOSE OF POSITION:

The Shared Services (SS) People & Culture (P&C) Manager will provide Global SS leaders and Manila SS staff direction, guidance and support in the implementation of Global SS P&C initiatives to achieve the strategic goals of the SS/Supply Chain department. He/She will provide the regional technical lead & stakeholder management for the roll out and implementation of the end to end transactional elements of the employee life cycle for SS clients initially in the East Asia Office (EASO) & South Asia Pacific Office (SAPO) region and then globally.

The post holder will primarily be the key Manila P&C SPoC for all SS P&C operations with the region; ensuring practices, strategies, and technologies (when possible) are used to manage and analyze client interactions and data throughout the employee lifecycle. He/She will have a proven background of managing and developing a team within a shared service function. The post holder must have an adept skill-set of evaluating and improving processes and systems relating to the transactional elements of the employee life-cycle.

KEY RESPONSIBILITIES:

Strategy Implementation, SME Advisory Support & SPoC:

  • Develop professional relationships and provide P&C strategic support, advice & guidance to SS leaders, managers in the effective performance management of their teams.

  • Contribute to the development, review and implementation of SS P&C strategy and ensuring its practicality and alignment to the SS industry.

  • Provide technical support in the migration and transfer of SS Manila staff to the new entity and ensure transitional services agreements are developed for a seamless transition and local law compliance.

  • SME lead to clients on all end to end transactional administration services including administration of new starters, pre-employment screening, system administration, employee life cycle mgt and P&C queries.

  • Senior Point of Contact for SS P&C Manila and acting as a trusted relationship builder with key internal, regional and external clients whilst building positive reputation for SS P&C service offering.

Technical & Operational Excellence Support:

  • Partner closely with Regional and National Offices in providing technical guidance and input in the areas of P&C & Organizational Development services for implementation.

  • Influence regional stakeholders in the roll out of the H2R end to end transactional elements of the employee life cycle & other transactional SS P&C service offerings.

  • Adapt creative and innovative P & C strategies and practices in recruitment, reward, talent and performance management, staff care and career development, in order to meet challenges from SS labor markets.

  • Co-Champion SS P&C Services and processes and ensure they meet minimum P&C standards, meet and exceed agreed regional client SLA’s and are contextualized to the SS environment.

Data Analysis, Reporting & Client/Customer Focus:

  • Develop, execute and follow up on SS P&C service offerings including payroll services SLAs: (meeting deadlines, reporting, metrics, process improvement, customer service, service delivery, coordination with local and regional counterparts as needed).

  • Drive data integrity and ensure delivery of SLA reporting to SS Clients, SS Directors and People managers on various P&C metrics (talent & performance management, recruitment, onboarding, attrition, engagement, training, etc) on a regular basis.

  • Engage with clients and leaders to interpret reporting data including monthly dashboards and provide them with resources and initiatives for improvement.

  • Carry out quarterly CSAT surveys and provide an outbound training service for managers and staff on end to end SS P&C offering, processes, procedure and system functionality that improve client experience.

Innovation, Continous Improvement & Supervisory Duties:

  • Assists in the development of overall SS P&C employee service procedures by continuous evaluation of processes suggesting methods to improve operations, efficiency and service.

  • Champion a culture of quality and innovation through effective supervision, reconciliations, review and documentation & preparation of all transactional services, project and reports.

  • Ensure effective supervision of global virtual team, providing appropriate coaching, support, high quality work environment and supervision so team members are motivated to perform at highest level.

Learning & Development, Quality Assurance & Organisation Culture:

  • Support the global SS audit review and assist in creating risk mitigation implementation plan related to P&C based on GC Internal Audit recommendations.

  • Contribute to the organizational culture climate audits/surveys & engage SS leaders in developing and implementing mitigating & improvement action plans on staff care.

  • Provide a talent advisory service to SS staff globally, create integrated training plans and seek resources for delivery of staff development needs.

  • Design and expand training solutions and development programmes based on the needs of the organisation and employees.

Project & AD-HOC Duties:

  • Project Participation with colleagues and team members on SS P&C Improvement Initiatives.

  • Facilitate the effective implementation of global SS P&C initiatives such as Talent Development, Recognition Programs, Field Visit Programs, Succession Planning, etc.

  • Deputize for SS P&C Director in local or regional stakeholder meetings or with external vendors.

  • Carry out other ad hoc duties as specified by SS P&C director & SS process leaders.

KNOWLEDGE, SKILLS & ABILITIES:

  • Bachelor’s Degree major in human resources management preferably or in other related social sciences field plus seven plus years related experience in human resources management; or at least eight years comparable work experience preferably in HR.

  • In-depth and significant knowledge of every area of HR systems and procedures.

  • Proficiency in using automated people management systems required.

  • Experience of implementing Shared services HR projects and services i.e. transactional employee life cycle administration, payroll administration, recruitment and selection, etc.

  • Ability to manage and motivate global and virtual teams.

  • Ability to work under pressure and meet and exceed SLA’s and deadlines.

  • Understanding of shared services industry operations.

  • Proficiency with Microsoft Excel, Word, Visio, etc.

  • Fully Fluent in English. Advanced Conversation & Business Communication in English.

  • Certified membership of CIPD, SPHR, or relevant professional HR body.

  • Green belt six sigma preferred.

Preferred Skills, Knowledge and Experience:

  • Intermediate or higher computer literacy skills in excel, access.

  • Written and verbal communication skills.

  • Ability to review and interpret data.

  • Ability to transfer knowledge and provide training in systems and processes.

  • Experience of SS industry and humanitarian sector a plus.

  • Experience of HR transactional services implementation.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 35% of the time.

WVV AP Development Facilitator - Luc Yen AP

WORK CONTEXT / BACKGROUND:

World Vision is a Christian relief and development organization working to create lasting change in the lives of children, families and communities living in poverty. World Vision serves all people regardless of religion, race, ethnicity or gender. As a child-focused organization, World Vision’s (WV) work focuses on children, ensuring they are protected and their basic needs are met. WVV has a total income of around US$ 18,000,000 (FY18) with funding from 16 support countries in Europe, Asia, the Americas and Australia. Funding of WVV consists of sponsorship program funding (70%) and Private Non Sponsorship (PNS)/Grants (30%). World Vision International-Vietnam employs about 420 staff, of which 99% are Vietnamese nationals.

In 2018, World Vision Vietnam is implementing 37 Area Programs (APs) which operate in 5 zones: North 1 (Hoa Binh, Dien Bien), North 2 (Yen Bai, Tuyen Quang), North 3 (Hung Yen, Thanh Hoa, Hai Phong), Central (Quang Tri, Quang Nam, Danang) and South (Quang Ngai, Binh Thuan, Ho Chi Minh, DakNong). WVV’s APs focus within one administrative district of a province which usually populated by ethnic minority people with very high rates of poverty. A uniqueness of WVV’s AP approach and structure is that team members are based at district level where the AP is located, which enables them to work closely with government partners and communities on a daily basis. Beside the APs, WVV is also implementing different Special and Grant Projects to meet the specific needs of vulnerable children in both AP and non-AP areas.

WVV’s Area Programs (AP) focus within one administrative district of a province which usually populated by ethnic minority people with very high rates of poverty. APs are mainly funded by sponsorship funds, and are a phased approach to development, involving clear and consistent assessment, design, implementation, reporting, monitoring and evaluation and reflection phases. Each AP is tailored to the needs of a specific community in alignment with WVV’s strategic priorities. WVV works closely with district and commune local authorities and local partners to implement program activities. A uniqueness of WVV’s AP approach and structure is that team members are based at district level where the AP is located, which enables them to work closely with government partners and communities on a daily basis.

Under each AP, there will be 6-8 staff, including one AP manager, one Sponsorship Facilitator, one Finance Officer/Bookkeeper, one AP Coordinator and 2-4 Development Facilitators (DFs) who are in charge of the management of all projects (assessment & planning, implementation, monitoring, evaluation and transition), and community engagement for the assigned communes/wards in their AP. For each zone (6-8 APs), there are 4 Zonal technical staff, including three Technical Program Officers (Nutrition, Child Protection, Livelihoods) and one Zonal Program Effectiveness Officer. DFs will be coached by the AP manager programmatically and the Zonal staff technically. One of the strengths of this structure is to allow better integration of the program toward Child Well Being Outcomes.

PURPOSE OF POSITION:

  • To serve as a catalyst, partnership broker, and builder of the capacity of local partners, facilitating the development process toward the improved and sustained well-being of children within their families and community, especially the most vulnerable children.

  • To manage the technical projects in assigned communes.

KEY RESPONSIBILITIES:

ROLE DIMENSIONS

  1. Community Engagement and Sponsorship

    Planning:

    Facilitate partnering/ networking with and connections among different local stakeholders (formal and informal community groups, businesses, NGOs and local government agencies, etc.) to mobilize resources for the well-being of children.

    Raise awareness of local partners and community in assigned commune on WV’s Christian identity and values, child focused and community based development approach

    Facilitate capacity building for communities and local partners in AP planning and annual community review and planning

    Facilitate AP planning activities at the assigned communes

    Facilitate annual community review and planning at the assigned communes

    Support communities and partners to develop and implement the community-based disaster preparedness plans

    Monitoring:

    Facilitate capacity building for communities and local partners in the assigned communes in shared monitoring

    Facilitate shared monitoring activities and reports

    Facilitate refection meetings with participation of communities

    Facilitate annual program effectiveness/ PAF self-review and community based groups self-review

    Child participation and protection:

    Strengthen child clubs and children led community initiatives

    Promote the use of child friendly tools such as photo voice, body map, river of life to increase child participation and voice in the community

    Strengthen child protection committees in the assigned communes

    MVC inclusion:

    Facilitate capacity building for communities and local partners in MVC mapping

    Facilitate the process of MVC mapping and updates

    Utilize MVC mapping results for program planning and support – to make sure MVC are included and best benefiting from technical project interventions/ models

    Document best practices, lesion learnt and MSC (Most Significant Change) stories of MVC and their families

    Micro projects:

    Strengthen community based groups in the assigned communes and build capacity for them in micro projects planning

    Identify and engage communities and partners in micro projects

    Facilitate the community based groups in development and implementation of micro projects

    Facilitate community based groups in monitoring and reporting of micro projects.

    Sponsorship integration:

    Include RC in project activities and monitor participation and benefits of RC and their families

    Coordinate the child registration and well-being monitoring of children, including RC in assigned communes, as per sponsorship standards through the SR volunteer network

  2. Program Management in assigned communes

Implementation of Technical Models

Work closely with TPOs to introduce and build capacity for local partners on technical project models, guidelines, tools

Facilitate the implementation of technical models in alignment with the standard guidelines (cost norms) and tools

Work closely with TPO and technical local partners to facilitate the supportive supervision process in assigned communes to ensure technical quality of the project models

Mainstream CCT (CPPa, gender, disability, DRR, Faith and Development) in all project activities whenever appropriate

Document best practices and advocate for the replication of technical project models to larger scale

Monitor and report (ITT and narrative) on the progress of Technical Projects (monthly, semi-annually, annually)

Facilitate communities and partners to participate in the baseline survey and evaluation in assigned communes

Financial Management

Manage resources with integrity and stewardship, in compliance with WVV’s financial policies and procedures.

Coordinate procurement and strategic sourcing in assigned communes

Knowledge, Skills, Abilities:

(The following knowledge, skills, and abilities may be acquired through a combination of formal schooling, self-education, prior experience, or on-the-job training.)

Education

- Bachelor degree, preferably in education, public health, community development, social work.

Knowledge & Skills

- Conceptual understanding of and commitment to development work, especially Christian, child-focused, community-based development concepts, approaches and processes.

- Basic knowledge and understanding of key aspects of development work; including child protection, nutrition /health, livelihoods, resilience, advocacy, cross-cutting themes (e.g. gender, environment, disability, child participation).

- Demonstrated capacity in project management, with conceptual understanding and required competency in DME functions (e.g. Facilitate monitoring processes with partners and community, analyze and interpret monitoring data).

- Skills in facilitation of development processes, including organisation, mobilisation and influence of partners (especially at commune level) and partnering among different development partners.

- Strong interpersonal skills and well-developed written and oral communications skills in Vietnamese.

- Ability to think critically and reflect.

- Ability to lead own learning and development

- Fair English skill.

- Solid computer skills in Word, Excel, PowerPoint and email.

Experience

- At least 2 years of work experience in community development.

- Experience in program implementation, community mobilization and participatory approach

- Experience in working with local stakeholders/partners.

- Experience of working with children and ethnic minorities.

World Vision Vietnam is a Christian non-government organization. Applicants having working experience in a similar kind of organization will be an advantage.

Our contact details are: People and Culture Department -World Vision International – Vietnam Address: 9th floor, the Mercury building, 444 Hoang Hoa Tham, Hanoi, Tel: 024. 39439920 (ext.142)

We give equal opportunity to every candidate, regardless of religion, race and gender.

A competitive salary, benefits and career development opportunity will be offered and commensurate with the experience, qualifications and responsibilities.