World Vision International

Job Opportunities in Belgium

P&C (HR) Business Partner

*For WV internal applicants only.

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

The P&C (HR) Business Partner (BP) plays a crucial role in the execution of the HR Transformation Strategy. Partnering with Client Business Leaders in support of strategic business objectives, the BP advises and coaches executives, managers and employees in all elements of employee life cycle. The BP works collaboratively with P&C Centres of Expertise, the Operational Effectiveness unit and the P&C Executive office to deliver integrated HR solutions, including workforce planning, performance management, talent transformation, management and leadership development, digitalisation, and all issues related to the rhythm of the P&C business.

This position will support WVI senior leaders in aligning people strategies, goals and priorities with Our Promise going further. (S)he will encourage the use of innovative People Management/OD resources, tools and practices to reinforce and positively change beliefs, attitudes, operating models and structure of organizations to facilitate the delivery of Our Promise.

KEY RESPONSIBILITIES:

Strategic Partner for leaders and client group SLTs:

  • Work as first level consultant with leaders and managers to identify strategic people needs.

  • Acts as a thought partner with leaders and managers to improve people-related priorities in the business unit.

  • Assist leaders and managers with strategic planning and forecasting needs regarding people.

  • Provides assistance and guidance to leaders and managers on the full range of P&C activities associated with the rhythm of P&C business.

  • Act as an initial point of contact and intermediary for leaders and managers in assigned business units.

  • Coach leaders and managers on HR and people management practice.

  • Maintain current understanding of the client’s department, strategy, people-related issues by becoming valuable member of client's leadership team.

Change Agent for client groups, advising leaders on all aspects of organisational development involving:

  • Collaborate with leaders and managers to design organizational structures, job roles.

  • Function as HR lead for leaders and managers going through organizational restructures.

  • Evaluate the impact of proposed changes on employees, and manage change to minimize disruption to the business.

  • Advise leaders and managers on the need for, development and ongoing changes of the department's people plan.

  • Actively partner with leaders and managers and work with them to collaboratively identify practice improvement.

Employee Champion acting as a single point of contact and intermediary for employees, leaders and managers in assigned business units.

  • Directing employees to P&C Helpdesk and P&C Generalist Services in Effectiveness Unit as appropriate. Handling employee issues that are escalated from the P&C Help Desk.

  • Provides guidance, counselling, and training to executives on employee relations issues.

  • Assist leaders and managers with issues related in interviewing, hiring, terminations, promotions, performance review, and other HR topics.

  • Occasionally investigates and recommends solutions to employee relations issues in a quick and efficient manner.

Functional Expert who works to:

  • Maintain current understanding of the client’s department, strategy, people related issues by becoming valuable member of client's leadership team.

  • Maintain a current knowledge of legislation and regulation that relate to HR issues, and collaborate with office of CPO in developing appropriate policies and procedures.

  • Collaborate with other P&C teams on cross-functional HR initiatives that support current and future business strategies.

  • Coordinate with Operational Effectiveness unit to discuss/collaborate on operational P&C issues that have arisen in client groups.

  • Communicates regularly with the Centres of Expertise to collaborate on issues related to client groups and give feedback on rhythm of business and P&C priority issues.

KNOWLEDGE, SKILLS & ABILITIES:

  • Five to eight years’ experience in HR Business Partnering or related high level specialist role.

  • Strong consultation skills and experience influencing and interacting with senior leaders.

  • Outstanding people and client relationship skills. Proficient in coaching, mediating, influencing, facilitation, presentation, communication, analysis, and problem solving.

  • Bachelor degree from a college or university and four or more years of related human resources experience, or an equivalent combination of education and experience.

Preferred:

  • Professional certificate in HR/OD/ Management.

  • Strong business acumen in multi-national environment.

Work Environment/Travel:

  • Willingness to travel up to 10% of the time.

Data Analytics Audit Manager, VisionFund

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where VF/WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

The purpose of this position is to lead on the application and utilization of robust Data Analytics across VFI and to project manage the implementation and roll out of a Continuous Auditing program in VFI Global Centre and across our network of Microfinance institutions.

The successful candidate will work under the guidance of the VisionFund International (VFI) Global Director of Internal Audit, to perform the following tasks:

  • Develops and enhances a suite of queries for interrogation of key data sets, including loan portfolio data but in future looking to expand into other business data sets.

  • Leads on production of regular monthly analytics for all MFIs in Global Centre, based on data from BankBI, our central warehouse of operational and financial performance data.

  • Project manages the VFI Continuous Auditing project, supervising the rollout of IDEA software to all MFIs and and the adoption of regular monthly analytics on portfolio data from Core banking Systems in the MFI.

  • Provides training and supervision to IA staff who are conducting data analytics in the MFIs.

  • Keeps abreast of current developments in the auditing profession and changes in regulation.

  • Recommending changes to VFI Internal Audit procedures and tools based on knowledge gained through analysis.

The incumbent will also be instrumental in developing Internal Audit Management Information and thus, the position is responsible and accountable for:

  • Oversight of the regular quarterly follow-up process for GC and MFI audit recommendations.

  • Production of enhanced Management Information for Internal Audit and relevant data to support reporting to board and management.

  • Effective engagement and collaboration with clients.

  • Persuasive and timely communication of risks to VisionFund management.

  • Promoting a Christ-centered environment in the Internal Audit team.

KEY RESPONSIBILITIES:

  • Develops and enhances a suite of queries for interrogation of key data sets, including loan portfolio data but in future looking to expand into other business data sets.

  • Leads on production of regular monthly analytics reporting for all MFIs in Global Centre, based on data from BankBI, our central warehouse of operational and financial performance data.

  • Project manages the VFI Continuous Auditing project, supervising the rollout of IDEA software to all MFIs and the adoption of regular monthly analytics and reporting on portfolio data from Core banking Systems in the MFI.

  • Provides training and supervision to IA staff who are conducting data analytics in the MFIs.

  • Keeps abreast of current developments in the auditing profession and changes in regulation.

  • Recommending changes to VFI Internal Audit procedures and tools based on knowledge gained through analysis.

  • Oversight of the regular quarterly follow-up process for GC and MFI audit recommendations.

  • Production of enhanced Management Information for Internal Audit and relevant data to support reporting to board and management.

KNOWLEDGE, SKILLS & ABILITIES:

  • Bachelor’s Degree or higher in Accounting, Finance, or a related field.

  • 5-years professional experience in investigation, auditing, analytics or related field.

  • CPA (Certified Public Accountant) or CIA (Certified Internal Auditor) or CA (Chartered Accountant) or CISA or other relevant qualification.

  • Excellent analytical, and communication skills.

  • At least five years of Internal Audit, Investigations or Analytical experience necessary.

  • High degree of competency using technology and working with data. In particular, experience of working with data extraction and interrogation software, such as IDEA or ACL or similar.

  • Excellent verbal and written communication skills in the English language.

  • Spanish or French would be an advantage, but not essential.

Preferred:

  • Good understanding of microfinance and/ or banking operations.

  • Significant experience in Data Analytics.

  • Fluency in English.

  • Knowledge of the VisionFund business and systems is an added advantage.

  • Fluency in French or Spanish.

Work Environment/Travel:

  • Although a high degree of travel is not anticipated for this role, the position requires ability and willingness to travel domestically and internationally up to 20 percent of the time.

P&C (HR) Readiness Change and Communications Manager

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

Develop and implement readiness change and communications strategies to support People & Culture (HR) initiatives, projects and operations that impact the Partnership. In consultation with the Director of P&C Operational effectiveness, conduct analysis of P&C communications mechanisms, advise on improvements to be made, influence P&C leaders to take new/different directions in communications content and style, and develop new/refreshed mechanisms as needed. Lead the P&C intranet (SharePoint) content planning, development and site lead administration. This role will also be responsible for providing communications planning, advice, writing and editing, and P&C branding advice as needed for specified P&C clients - ensuring client needs are met and ensuring that client communications are aligned with overall P&C strategy and communications objectives, Global Communications standards, and World Vision’s strategy.

KEY RESPONSIBILITIES:

  • Develop and implement P&C communications strategies to ensure consistent messaging across P&C.

  • Provide strategic and integrated internal communications direction and support the implementation of the P&C Priorities, as well as the plans, projects and policies to support Our Promise and other Partnership-wide initiatives and projects, initiatives, processes and activities.

  • Plan and oversee production of relative P&C communications.

  • Lead and manage P&C compliance with WV Brand standards and other Global Communications standards and processes. Oversee ongoing development and maintenance of P&C branding, protocols and standards for P&C initiatives and projects.

  • Lead and manage the continued web content development and administration of P&C presence on wvcentral, wvi.org and other websites, internal and external to WV as needed for consistent and integrated communication of P&C-related content.

  • This includes content: for all audiences, for P&C audiences, for all P&C practitioners, for certain groups/team worksites/project worksites, and for specific staff populations. This includes technical web design and development, as well as web content development. It also includes introducing and supporting P&C use of new platforms promoted by WV IT (e.g., MS Teams).

  • Oversee design, development and administration of P&C presence on wvcentral.

  • Executive client engagement regarding P&C website(s) content development and design needs.

  • Determine strategy, business needs, site(s) purpose and functionality and content strategy.

  • Content management and administration of wvcentral home page and primary sub sites (e.g., publish online announcements and newsletters on behalf of P&C).

  • Oversee integrated, coordinated and aligned development of all P&C sub sites ensuring quality, consistency in look & feel, and coordination with particular attention to developing new integrated, service-oriented solutions.

  • Clarify responsibilities of key stakeholders and establish effective governance protocols relative to P&C presence on wvcentral.

  • Ensure maximization of SharePoint functionality in P&C wvcentral sites and integration /compatibility of P&C sites with Our People, other P&C websites and systems, and non-P&C sites (e.g., Security Travel, etc.) as needed to meet P&C business objectives.

  • Ensure, promote wvcentral/SharePoint training for all P&C staff, including additional training for site administrators and content managers so that they can create and manage their own on-line content according to P&C wvcentral protocol/guidelines for website content.

  • Provide communications support for planning/implementing roll-out of each piece, with change management techniques and communications for wvcentral transition, training, and changing how P&C works.

  • Promote user traffic and interaction and ensure production of site traffic analysis and periodic management reports.

  • Manage the updating, sharing and communication of the P&C Rhythm of the Business calendar to create an awareness of the P&C business cycle and to help ensure that P&C Practitioners can prepare and ready themselves according to that cycle

  • Design and develop EMPLOYEE communication programs and materials to facilitate EMPLOYEE awareness of P&C initiatives and projects, and drive desired changes among staff.

  • Recommend optimum channels for communicating People & Culture information to employees.

  • Ensure means by which P&C can listen to staff and key stakeholders and then respond by making appropriate changes.

  • Collaborate with COEs and other functions and department as needed to identify opportunities to collaborate and promote knowledge sharing, as well as troubleshoot shared communications challenges, including but not limited to orchestrating collaboratory channels for the GC P&C community.

  • Lead a team of P&C Communications professionals to engage with internal P&C clients to identify communications needs and to provide communications and change management strategies and actionable plans to support implementation of specific P&C initiatives and projects.

KNOWLEDGE, SKILLS & ABILITIES:

  • A bachelor’s degree in communications, journalism, or a related client-services field, or equivalent work experience.

  • Skilled writer, editor.

  • 8 years working in communications or related field, preferable in a global and multi-cultural environment.

  • Ability to work well virtually across multiple streams and multiple regions/geographies.

  • Demonstrated relationship building and consulting skills.

  • Offer input on issues and challenge the status quo/conventional wisdom.

  • Analytical, problem solving and negotiation skills.

  • Strong business acumen.

  • Ability to promote change throughout the organisation.

  • Alignment and integration skills.

  • Technical proficiency in graphic design, photo editing, video editing.

  • HR qualification, training.

  • Project management skills.

  • Technical proficiency in SharePoint (2013) administration and web content development.

  • World Vision experience – knowledge of the organisation.

  • People & Culture - knowledge of People & Culture within World Vision.

  • Communications – knowledge of Global Communications within World Vision.

  • Effective in written and verbal communication in English.

Preferred:

  • 3-5 years of people management experience.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 5-10% of the time.

Sponsorship Content Programme Manager

*Position location to be determined by home country of successful candidate in the Asia Pacific Region (incl. Australia) where WVI is registered to operate.

*For WV internal production team applicants only.

*Please submit your CV in English.

PURPOSE OF THE POSITION:

The purpose of this position is strategic and production management; to lead the delivery of the child sponsorship sponsor engagement features, across 54 field office cultures, reaching 2.7m child sponsors in 21 nations two-three times per year, within World Vision’s $1bn Child Sponsorship line of business.

The Senior Manager, Child Sponsorship Content Team works virtually with an international team in different countries around the world, and face-to-face (when safe to do so) with a team of permanent and temporary staff based in Manila, Philippines. They will work with team members across program management, production operations, project management, and quality assurance and analytics - with a total programme budget amounting to nearly USD$1m. The role importantly advocates for industry best practices in business efficiency processes and approaches, applying continuous improvement methodologies, and periodically evaluating emerging technologies and external services to affirm the integrity of the business case for global sponsor engagement production services, balancing cost and risk management.

The position is accountable for a small set of direct reports, budget/cost management, vendor relationships and management, continuous process and content.

KEY RESPONSIBILITIES:

Strategic & Operational Planning:

  • Develops strategic objectives and annual plans as part of the partnership-wide goals for Sponsorship features with input from Child Sponsorship Content Director, and other partnership stakeholders.

  • Defines strategic production choices and recommends sequencing and pacing towards improved quality production delivery year on year.

  • Creates environment for direct staff team and cross-functional partners to effectively plan and execute on all production content features, working especially with NO Coordination Team and Field Engagement Team.

  • Partners effectively with Directors of Child Sponsorship Content and Child Sponsorship Experience for all sponsor engagement feature business requirements and quality definitions.

  • Actively contributes to the future state sponsor experience ideation and innovation plans to surprise and delight our sponsors.

Programme & Project Management:

  • Leads a complete operations programme management view of all planned production services in any FY, showing milestones and dependencies on other services.

  • Ensures systematic programme and project tracking and reporting are upheld as required by the Senior Director and other stakeholders – assuring consistent accountability to key milestones and interdependencies.

  • Effectively monitors and manages timeliness, performance, costs and budgets of the overall operations programme and individual projects within.

  • Negotiates successful alternative plans as appropriate to keep the overall goals and deliverables on course.

Quality Assurance & Continuous Improvement:

  • Defines and manages criteria for the total quality management of global production services content, to ensure quality assurance processes and enabling systems are embedded as a work priority and philosophy.

  • Creates, inspires and fosters an ongoing environment and culture for continuous improvement of all production services and processes to occur, bringing both field and market facing stakeholders together to prioritize and agree best improvements.

  • Defines and produces analytics, measurements and regular reporting that demonstrates quality assurance of global production services.

  • Evaluates emerging technologies and external services to affirm the integrity of the business case for global sponsor engagement production services, balancing cost and risk management, as well assuring continuous process efficiency and quality improvement.

  • Leads and designs recommended organizational capability developments with cross-functional partners to ensure continuous process efficiency and feature improvement.

  • Lead/collaborate with and contribute to continuous improvement and innovation development testing and scaling plans with internal partners (e.g. centralized printing, data digitization).

Vendor Management & Stakeholder Engagement:

  • Leads the selection and management of external vendors and consultants to provide essential outsourced services that are suitable quality, cost effective and timely to meet the overall operational programme plan.

  • Leads the development and management of internal communications to ensure transparent operational management communications.

  • Leads and provides proactive engagement and regular reporting with Child Sponsorship Leadership Team.

  • Participate in internal and external networks as a contributor, learner, and / or collaborator in order to assure strong linkages with interdependent initiatives.

Team Leadership, Management & Development:

  • Manage any direct reports to effectively deliver on the annual objectives, plans and projects.

  • Set performance agreements and manage with ongoing review and feedback including adjustments as required.

  • Support in their development including continual updating of knowledge and skills with industry best practices and analytical/workflow tools.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Extensive experience in program and operational management of complex end to end processes requiring influence on multiple indirect staff teams.

  • Extensive international experience in working across cultures and within complex organizational structures.

  • Ability to understand oragnisational goals and bring phased and interdependent change to achieve them

  • Ability to see the larger picture and also analyse details

  • Experience and skills in risk management and mitigation

  • Degree in business administration, IT, program management or related field or extensive equivalent experience.

  • Demonstrated success in strategic leadership and planning in production or operations with process or product improvement in a global organization with complex organisational structure/relationships.

  • Proven understanding of IT systems and processes.

  • Demonstrated expertise in building effective work relationships with both local and dispersed colleagues, and ability to manage and lead horizontally across the organization.

  • Critical thinking and capability of generating consistently accurate and useful information to inform strategic planning and decisions.

  • Intermediate to advanced annual strategic and financial planning experience, including monthly reporting against plans, highlighting risks or issues to timelines, budgets and dependencies

  • Ability to effectively communicate with many different functions, cultures and levels in the organisation (orally and in writing). High fluency in written/spoken English.

  • A broad understanding of non-profit operations and commitment to World Vision´s objectives, ethos, core ministries, Mission Statement and Core Values is mandatory.

Preferred Skills, Knowledge and Experience:

  • Strong analytical skills, catalyst for improvement and innovation, problem solving involving multiple disciplines.

  • Broad knowledge of child sponsorship and development programming, preferably with World Vision.

  • Flexible and willing to travel per World Vision policy, when safe to do so

  • Project management certification.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 5% of the time, when safe to do so.

Partnership Leader – Ministry Integration

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF THE POSITION:

As the Partnership Leader for Ministry Integration, you will significantly contribute to the sustained well-being of the world’s most vulnerable children by helping World Vision maximise impact with every decision and action we take. You will do this by:

  • Maximising World Vision (WV)’s global resources and facilitating engagement and collaboration with key internal and external partners.

  • Providing programming and policy strategy leadership, guidance and coordination to leverage the impact and engagement of WV’s work internally and externally, optimising our contributions to child well-being.

  • Working in close partnership with regional and national offices to identify the greatest needs, support emerging solutions, and build local capacity.

  • Applying focused, global sector approaches and core project models that align to Sustainable Development Goals and Our Promise.

  • Ensuring alignment to our global strategic initiatives, motivated by WV’s Mission, Vision and Values.

To be successful, you will need to embrace challenges and change and be willing to lead a cultural transformation - encouraging innovation, experimentation, agility and risk-taking. You will be a creative, thoughtful, and curious leader with an excellent track record of achievement in roles of increasing responsibility. You will work across a diverse set of sectors, bridging a wide range of expertise, with a demonstrated ability to work with agility, efficiency, and diplomacy.

KEY RESPONSIBILITIES:

Lead Integration and Innovation:

  • Drive towards dramatically better solutions where most needed through a combination of internal innovation and integrating external solutions (from incorporating best practices to acquisitions).

  • Steward and advance WV’s focus on the well-being of the world’s most vulnerable children, their families and communities.

  • Strengthen WV’s thinking and practice on development and sustainability; Lead context-based ministry and innovation, while exploring new development approaches; Identify and highlight the biggest gaps in achieving WV's strategic initiatives.

  • Provide regular updates to WV’s executive leadership team.

Planning and Integration:

  • Provide strategic oversight and integration of processes, and continuously improve the metrics needed to understand, evaluate, and improve the overall quality, impact, and cost-effectiveness of WV programming. Ensure integration across Transformational Development and Ministry Strategy including Peace building, DME and New partnerships; Sponsorship Operations, Sector Teams and VisionFund.

  • Work across programme and sector teams to identify and scale the most impactful, evidence-based solutions with the potential for massive impact. This may be through some combination of advocacy, market-based solutions, and replication.

  • Effectively design development and relief programmes that transform communities in need, while understanding how to acquire and integrate resources to support programme design.

Child Sponsorship:

  • Provide oversight to child sponsorship operations to achieve simplicity, quality and contribute to revitalising child sponsorship.

  • Identify and scale up field innovative practices.

Global Grant Acquisition and Management:

  • Provide strategic leadership to global grant acquisition and management to go further.

  • Lead global grant growth to realise Our Promise.

Global Sector Leadership:

  • Provide global sectoral programme leadership to World Vision entities in a seamless, mutually accountable way with joint ownership.

  • Provide strategic leadership, ensuring planning and integration across sector teams: Education, Livelihoods, Health and Nutrition, WASH, Child Protection and Participation, Technical Services Organisation; Work with technical teams, Support Offices and National Offices to develop scaling strategies, business plans, mega-gift pitches, and strategic partnerships.

Field Support:

  • Engage with field-based activities as part of the field facing organisation to fulfil assigned operational mandates.

Partnering and External Engagement:

  • Identify the most effective third-party solutions that align with WV’s strategic initiatives as well as WV’s Mission, Vision and Values; leverage WV's platform to become a scaling partner of choice.

  • Write compelling thought pieces for external publications and WV blogs.

  • Participate and represent World Vision in relevant external conferences and forums.

  • Connect and maintain relationships with key thought leaders on innovation and impact in global development.

  • Promote and generate cooperation and teamwork among internal and external contacts while working to achieve collective outcomes, so that together we can achieve more for children than we could on our own.

KNOWLEDGE, SKILLS AND ABILITIES:

  • 10+ years broad and deep experience in several functions, to include recent field experience, cross-functional management experience and operations leadership.

  • Strong strategic thinking and experienced in developing and implementing strategies, operating models and practices.

  • A passion for innovation, new ways of delivering aid, collaboration with partners within and outside the humanitarian sector and a commitment to learning and quality in service delivery.

  • Experience leading successful, high-impact mission-driven initiatives with progressively increasing responsibilities.

  • Experience with innovation approaches including human-centred design, lean experimentation, and designing for scale.

  • Ability to perform business planning including setting organizational goals and overseeing competitive analysis.

  • Strength in building effective work relationships with both local and dispersed colleagues.

  • Expert influencing skills and gets things done.

  • Ability to simplify the work.

  • Ability to assess needs; gathering and synthesizing relevant information from a variety of sources.

  • MBA preferred.

  • English language skills required.

Preferred:

  • Experience across both the private sector and social sector strongly preferred. Expertise in global development, humanitarian relief, and/or social entrepreneurship a big plus.

Work Environment/Travel:

  • Willingness to travel up to 30% of the time.

Senior Policy Advisor, Economic Justice

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF THE POSITION:

The Senior Policy Advisor, Economic Justice will provide analysis of trends and opportunities in relation to how the needs and rights of children can and should be addressed through various forms of funding from global, regional and national level sources, debt relief, taxation and private capital. This analysis will be used to develop recommendations for child focused policy action in regard to all forms of development financing in support of the Sustainable Development Goals, and, as such, World Vision’s Global Impact Framework. This analysis will support Advocacy & External Engagement (A&EE) advocacy objectives for the Global Campaign, the 2030 Agenda, as well as objectives of Support Offices (SOs) in relation to Official Development Assistance (ODA) and Regional Offices (ROs)/Field Offices (FOs) regarding domestic resource mobilization/public financing.

KEY RESPONSIBILITIES:

  • Analysis of and reports developed on Official Development Assistance (ODA), taxation/public financing, private sector investment and other forms of Financing for Development (FfD) and their impact on the financing of child focused policies. Develops policy positions and products that relate to the achievement of child related SDGs and WV child well-being objectives.

  • Represent World Vision, and/or support representation of World Vision leaders at priority external forums, events, networks and with priority stakeholders to promote agreed policy positions.

  • Lead and collaborate with SO, RO and FO colleagues on research and policy development on FfD. Creates a process to engage SOs on ODA focused work.

  • In conjunction with the Local to Global team (A&EE), works with the Centre of Excellence to support country level budget focused advocacy. Builds FOs capacity in conducting country level analysis; supports “translation” of global FfD policy positions for use at national level.

  • Collaborate with select partners and coalitions on this agenda. For example, work with the World Bank relationship manager to develop a plan to become more engaged with World Bank as a Tier 1 stakeholder.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Master’s Degree in economics, international development, political science or related focus.

  • Minimum 5-7 years’ experience in policy, research, government relations/external engagement, or other specific field relevant to this role and World Vision’s work.

  • Strong experience and skills in research and analysis.

  • Strong written and verbal communications skills.

  • Strong experience in the NGO/civil society sector and/or with multilateral organizations (World Bank, IMF, etc.)

  • English fluency.

  • Second language strong asset (esp. Spanish, French).

Preferred:

  • Strong knowledge and professional experience working on Financing for Development issues and trends; strong understanding of policy development and influence processes with governments and international agencies from a civil society perspective.

Work Environment/Travel:

  • Travel after Covid restrictions- 10-15%.

Sponsor Engagement Improvement Specialist (2 positions)

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF THE POSITION:

The Sponsor Engagement Improvement Specialist is an exciting and significant role in the production of over 8 million digital and printed engagement features for child sponsors each year.

This role calls for an exceptional marketer/communicator and highly-effective coordinator, who enjoys working with marketers from all over the world with leadership, humity and pace; handling multiple projects at once.

They will be part of a global team who support, facilitate and lead projects within the ongoing improvement of World Vision’s global child sponsorship product experience feature set as well as innovations or emerging bodies of work that may one day be part of the BAU feature set.

These projects are focused on strengthening and improving retention and acquisition of sponsors and prospects, through over 10 m illion photos, videos, cards, letters, updates and reports sent from a sponsored child to their sponsor each year. This cross-functional role will be varied, fast-moving, strategic in nature and best suited to a communications or marketing specialist or manager, with strong coordination, communications and creativity skills.

  • High capacity role that includes coordination, stakeholder engagement, analysis, feature development and design, testing and quality controls to reach over 8+ million child sponsors, helping sponsors understand the impact they are

  • making possible.

  • Work with marketers in over 20+ funding countries as well as internal and external designers, editors and photographers.

  • Understand and support the marketing needs of each office to support acquisition and retention activities.

  • Be comfortable and capable in an agile working environment with virtual team members in different locations and time zones.

  • Ensure consistent, quality content & design for child sponsors.

The Sponsor Engagement Improvement Specialist will be integral to improving the sponsor experience and will require strong written/verbal communication skills, marketing/communications experience, the ability to effectively engage stakeholders, maintain and manage relationships with internal customers and present concepts and ideas, the ability to plan and support collaboration of internal customers and business partners acrooss multiple projects with competing deadlines and shared dependencies.

High proficiency in Microsoft Word, Powerpoint and Excel is essential and knowledge of Smartsheet, Power BI, Photoshop, Indesign, Kissflow, Jupiter is a bonus.

This will be an integral role in supporting the consistent, ongoing improvement to World Vision’s global child sponsorship product experience feature set – meeting the expectations and needs of our target supporter groups, accurately representing the field reality and dignity of those we serve, enabling authentic sponsor-child connections and delivering compelling impact sponsor communications – all towards adding further year on year value to our market ministry.

The aim – to continuously and incrementally improve the quality of the sponsor engagement experience year on year, never allowing stagnation or backsliding in quality.

This position reports to the reports to the Sponsor Engagement Improvement Manager and works in partnership the Director of Child Sponsorship Content, the Director of Sponsor Experience and Director of Sponsorship Operations & Engagement.

Be part of a fun, exciting content team that’s helping sponsored children and their communities tell their own stories, while helping child sponsors understand the impact they’re helping to make possible.

KEY RESPONSIBILITIES:

Lead or support individual projects within the Global Sponsor Experience & Engagement Roadmap:

  • Plan, develop, implement and analyse planned project improvements.

  • Lead initial and ongoing design conceptualization of improvements to envision and garner feedback from stakeholders.

  • Collaborate with stakeholders, investigate options, suggest budget requirements and recommend best improvements for sponsors, children and staff.

  • Facilitate required ideation and development of improvement concepts with input / validation on ideas, proof of concepts and tests, working closely with SOs/NRDs to ensure target market personalization needs are met.

  • Create or update guidance and training resources for field staff.

  • Work with technical teams to explore and achieve system capabilities to facilitate and/or drive improvements.

  • Support and/or improve World Vision’s critical quality review/assurances endeavors. Demonstrate value adding and virtual team behavior and outcomes.

Stakeholder Engagement, Communication and Reporting:

  • Create and lead engagement with selected SO/NRD, RSC and NO/ADP representatives.

  • Showcase ideas and continuous improvements.

  • Seek feedback and improvements.

  • Coordinate translation.

  • Support, create or lead inspiring internal communications related to improvement projects.

Strategy and Planning:

  • Support the ongoing definition, scope and design of the sponsor engagement coherent story, which enables compelling, tangible progress and impact communications to sponsors globally.

  • Recommend strategic choices towards attaining most effective quality improvement across sponsor engagement feature set in market year on year.

  • Collaborate with and contribute to bilateral / multi-lateral continuous improvement development and testing plans, including orchestrating cross-functional input, and ensuring alignment with the broader stabilizing of sponsorship.

  • Seek and develop opportunities for streamlining of work/effort to reduce work cost and effort for all involved.

Capacity Building and Support:

  • Partner in the development of sponsor engagement feature capacity building manuals, toolkits, learning aids and other learning resources in the testing, mainstreaming, and ongoing operational delivery of consistently improved sponsor engagement features.

  • Provide input and recommendations into organizational capability developments based on improvement projects, to ensure field staff of the future have the right skill set to ensure high quality sponsor engagement features.

Learning and Networking:

  • Invest in relationships and participate in internal and external networks to support improvement projects and grow leadership opportunities.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Bachelor’s degree in communications, marketing, product development or project management.

  • Demonstrated success in marketing, communications or project management.

  • Ability to effectively communicate with many different functions, cultures and levels in the organisation (orally and in writing). Fluency in English.

  • A broad understanding of non profit operations and commitment to World Vision´s objectives, ethos, core ministries, Mission Statement and Core Values is mandatory.

  • 2-3 years experience in marketing, communications, project management, product or customer experience development.

  • Experience in working across cultures and within complex organizational structures.

  • Knowledge of Child Sponsorship and development programming, preferably with World Vision.

  • Effective in written and verbal communication in English.

Preferred Skills, Knowledge and Experience:

  • Strong analytical skills, catalyst for improvement and innovation, problem solving involving multiple disciplines.

  • Attention to detail, ability to understand and adhere to branding guidelines and communications style guides.

  • Flexible and willing to travel per World Vision policy.

  • Support Office marketing/supporter experience in a leadership role that needed to clearly weigh up and negotiate revenue raising/protecting opportunities versus costs/efforts.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 2% of the time, when it is safe to do so.

Support Office Engagement Advisor, Faith & Development

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF THE POSITION:

This position will advise Support Offices (SO) leadership, with an emphasis on SO Faith & Development (F&D) leads, guiding them regarding their respective office’s objectives to maintain WVI’s commitment to ‘live out our Christian faith and calling with boldness and humility.” The advisor will help equip SO leaders and staff to understand and articulate WV’s Mission, Vision and Core Values both internally and to externally, with the aim of strengthening WV’s brand, credibility and reputation; supporting partner collaboration; increasing revenue growth; and helping them to bear witness to the good news of the kingdom of God to our donors.

KEY RESPONSIBILITIES:

Provide technical guidance to SO Faith & Development (F&D) leads as they support SO leadership to realise Our Promise Strategic Imperative 1 (Living Out Our Christian Faith and Calling with Boldness and Humility) and as they share World Vision International’s faith related documents (Core documents, policies and guidelines) and advise SO leadership on their implementation. This may include direct engagement with SO CEO constituencies (leadership team, staff, Board, etc.) as needed.

Activities would include:

  • Promoting relevant F&D Resources.

  • Advising SO leadership and staff to identify and address needs to understand, articulate and live out WV's Christian faith and calling as appropriate to their context.

  • Advising SO Teams to ensure faith considerations are integrated into all supported field programmes for child well-being.

Engage with SO leadership on strategic F&D related issues:

  • Listen and advise on opportunities to support F&D initiatives through Grants Acquisition & Management, fundraising channels and resources.

  • Strengthen consistent and clear communication of World Vision’s Christian identity and mission, with messaging adapted for different audiences.

  • Strengthen strategic partnerships with churches and faith-based organisations (FBOS) for holistic ministry.

Advise in the development, monitor the implementation and analyze SO action plans around:

  • Strategic Imperative 1 ((Living Out Our Christian Faith and Calling with Boldness and Humility).

  • “Our Voice” Staff Survey Christian identity question results.

  • Staff completion of the Mission Immersion Programme (MIP).

F&D specific competencies:

  • Apply Faith Literacy

  • Support Faith Integration into Strategy & Programming.

  • Support the Spiritual Nurture of Children at the Local Level.

Identify needs and, as necessary, develop relevant F&D Resources (ex. Learning modules, marketing and fundraising materials that articulate WV’s Christian identity) for SO leaders and staff.

Advise in the realization of GC F&D objectives, especially as they contribute to the Faith & Staff Formation sub-team.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Strong writing skills and proven ability to produce original documents, briefings, articles and document summaries.

  • Advanced skills in in adult learning styles and instructional and curriculum design.

  • A deep understanding of and appreciation for the broad range of Christian traditions and denominations that are represented within World Vision, as well as communicating the value of WV’s interfaith work.

  • Experience in supporting Christian faith expression/trends in post-Christian, other faith predominant and majority secular contexts.

  • Strong intercultural relations competency.

  • Extensive experience and a deep understanding and application of protocols surrounding WV communication, working across sectors, and working across all levels of the organisation.

  • Knowledge and understanding of core marketing and sales strategies and tactics, including engagement with high net worth supporters, mass market supporters, schools and churches.

  • Experience in designing marketing communication assets and reports.

  • Deeply devoted to his/her relationship in Christ through prayer, Bible study, and involvement in the local church.

  • Bachelor’s degree, with a preference for degrees in theology, practical ministry, marketing and communications.

  • Advanced proficiency in written and spoken English.

Preferred Skills, Knowledge and Experience:

  • Master’s Degree, or equivalent experience, in Communication, Divinity, Christian Ministry or International Development.

  • 3-5 years of experience working with World Vision Faith & Development at a regional or global level.

  • 3-5 years of experience working with World Vision Support Offices.

  • Graphic design and video editing skills.

  • Experience with working remotely and on dispersed teams.

  • Ability and flexibility to attend virtual meetings in different time zones (including early mornings or late nights).

Work Environment/Travel:

  • This position will travel up to 15% of the work time per year.

  • The employee is regularly required to sit, talk, or hear, use repetitive hand motion, stand, walk, reach, bend or lift up to 20 pounds.

Regional Audit Manager, Asia - VisionFund

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country)where WV/VF is registered to operate.

Organisational Background:

World Vision (WV) is a Christian relief, development, and advocacy organization dedicated to working with children, families and communities to overcome poverty and injustice. One important component of World Vision’s work is microfinance, providing financial services such as credit, savings and insurance to the poor, enabling them to earn increased income, build assets and provide for their families. Numerous studies confirm the strong impact of microfinance on the well-being of children. Studies also show, however, that the integration of microfinance with other development activities can have an even greater impact when compared to either microfinance alone or development activities alone.

WV’s microfinance operations are managed through VisionFund International (VFI), a WV subsidiary.

PURPOSE OF POSITION:

To lead and direct Global Internal Audit's strategy and vision around risk in the region by partnering with key internal and external stakeholders in fulfilling the requirements the IIA standards and the GIA charter, including taking a key participatory and advisory role at MFI Audit Committee Meetings.

To act as a strategic partner to regional leadership, and MFI Audit Committees around risk management, governance and internal controls. Serve as a consultant to key business leaders to manage risk effectively in order to achieve VFI's objectives.

Lead and manage a team of professional auditors in the region and provide assurance to MFI and VFI management and the VFI Board Audit Committee that controls are adequate to mitigate high and medium risk to the VFI network.

KEY RESPONSIBILITIES:

Lead and manage the internal audit function within the region including directly leading audit assignments and activities of the country auditors by ensuring that risk based audit plans are developed and implemented. This includes coordinating reviews, investigations at the regional level.

Engage in the hiring and management of MFI audit staff.

Assess the level of capacity and provide necessary coaching and training where required of MFI audit staff.

Provide leadership to MFI Internal Audit teams within the region:

  • Recruit, hire, train and directly supervise the MFI Audit Managers. The MFI Audit Managers will report jointly to the RAM and the Chair of the MFI Board Audit Committee.

  • Provide adequate technical oversight to MFI Audit Managers and Internal Auditors in the region.

  • Facilitate the understanding of the role of Internal Auditing at each MFI within the region.

  • Ensure all WVI Internal Audit standards, IIA standards and VFI policies and procedures are followed by each MFI within the region.

Provide a consulting and support role to Regional VFI and MFI management:

  • Monitor and provide advice to regional management on how to minimize significant audit risks and material audit findings by supporting Regional management in identifying areas of strength/best practices as well as weaknesses/areas for improvement in each MFI.

  • Advise the Regional VFI Director on critical issues in MFIs.

  • Provide quarterly reports of audit results and semi-annual trends to regional management as agreed.

  • Network and coordinate with the WVI GC Audit Department and VFI Audit Director regarding audit & internal control issues.

  • Coordinate special audits/investigations in the region as needed. Conduct or arrange to conduct special audits when required to do so.

Oversee and manage monthly and quarterly reporting to MFI Board Audit Committees and VFI by ensuring audit team provides timely reports that are reviewed and delivered within the audit scheduled timeframes established.

Represent VFI Internal Audit as a member of the local MFI Audit Committee, including being contributing members of the Integrity and Protection Hotline and Regional Risk Management committees and meetings.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Must have a university diploma or degree in accounting, auditing or similar financial qualification. A graduate degree in Accounting or Management is preferred.

  • Strong accounting and financial management skills required.

  • Experience with non-profit organizations preferred.

  • Must have at least 7 years experience in auditing (external and/or internal auditing) with audit experience of banking institution preferred.

  • Current certification (Certified Public Accountant, Certified Internal Auditor or Chartered Accountant) required.

  • Must be able to travel extensively within the region and internationally, approximately 25-50%.

  • Must have good working knowledge of computerised accounting systems.

  • Must be able to work in a cross-cultural environment.

  • Experience in managing teams.

  • Must be fluent in English.

  • Able to balance Christian values with commercial practices.