Thank you for your interest in employment with World Vision Cambodia.
World Vision's ministry focuses on improving the lives of the poorest children and their families in Cambodia. We partner with children and youth, their families and communities, across all faiths, religions, gender, ethnicities and political associations.
We aim to empower our staff and the communities we serve to take part in building a better future for Cambodian children.
As a child focused organization, World Vision is committed to the protection of children and does not employ staff whose background is not suitable for working with children. All employment is conditional upon the successful completion of all applicable background checks, including criminal record checks where possible.
If you are interested in jobs at VISION FUND CAMBODIA, please visit the Vision Fund Cambodia for more details.
JOB ANNOUNCEMENT
Human Resource Technical Specialist
NOTE: (Type of hiring local /international)
World Vision International is an international Christian Humanitarian Organization working with the poor and oppressed to promote human transformation and seek justice. We are global community with a purpose – to bring about positive change in the lives of the world’s most vulnerable children. People are inspired to work for us because they want to contribute to making a difference. We are part of an international team, using our talent, determination and influence to invest in a better tomorrow.
Are you ready to be a change maker?
Our Cambodia Office is seeking for one (01) qualified local candidate to fill in the position below:
JOB ID :
Position: Human Resource Technical Specialist
Location: National Office
Salary: 749-937USD
I. THE PURPOSE OF THE POSITION
The Human Resource Technical Specialist will analyse, research and develop appropriate fit-for-service Human Resource tools and resources. This work will be in the following areas: employee engagement, recruitment strategies and tools, workforce planning and people-related data management.
II. MAJOR RESPONSIBILITIES
Manage strategic workforce planning and people-related budgeting process for whole office
Develop and update recruitment tools and strategy
Manage employee engagement efforts
Coordinate people-related data management processes and tools
III. REQUIREMENTS:
As part of the World Vision Cambodia mandate requirements for new staff, all candidates who are offered job are required to produce Local Police Clearance Certificate prior to date of joining in the organization. We recommend applying for the certificate upon application submission.
University degree in Business Admin, HR and Statistics is preferred
Excellent analytical and critical thinking skills
Ability to organize work priorities, manage competing priorities and deliver on commitments
Ability to communicate with all levels of staff, orally and in writing reports
Good interpersonal and relational skills
Computer skills, especially with Word, Excel, Powerpoint and electronic records management
Minimum 2 years’ experience in similar role conducting research, analysis and development of tools and resources
HOW TO APPLY
Please follow the link:http://careers.wvi.org/job-opportunities-in-cambodia, Download the WV application form and APPLY ONLINE submitting your World Vision Application Form,CV and Cover Letter.
If you cannot see the job announcement on World Vision website through the link above(1):
Please copy job ID:__________to be your email subject ONLY and attach your completed Application Form, CV and
Cover Letter toEmail: [email protected]or contact us at Tel: 023 216 052 Ext: 121
GO GREEN! SAVE THE TREES!
All applications should be sent in soft copy (word document or PDF)
World Vision Cambodia is committed to the principles of workplace diversity. Qualified womenand disabled people are encouraged to apply. Only short listed candidates will be notified. Applications and CVs will not be returned.
WVI is committed to the protection of children. We do not employ staff whose background is not aligned to our child protection practices. Hence employment is conditional upon successful completion of all applicable background checks, including criminal record checks where possible.
Closing Date
20 August 2018 5:00PM
*Preferred location: Asia Pacific Region. Other locations to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.
PURPOSE OF POSITION:
World Vision is looking for a strong, energetic and inspiring project leader to take forward an innovation process aimed at improving our ability to engage sponsors globally, and connect them with 3.2 million children and their communities.
As World Vision’s Sponsor Engagement Special Projects Leader, you will facilitate successful outcomes that improve business function. You will lead the delivery and management of innovation projects, collaborate with diverse sets of stakeholders, and continually assess and adapt work to make projects more effective – all with aim of making the World Vision sponsors’ Experience rewarding and fulfilling.
The key responsibilities for which you will take ownership in this role are:
Collaborating extensively across the World Vision Partnership to influence change processes.
Leading the development, testing, implementation and mainstreaming of innovations to the World Vision sponsors’ experience.
Providing leadership and support within the Sponsorship Engagement Team and its internal and external stakeholders to continually improve sponsor’s experiences with World Vision.
In this role, you will report to the Director, Sponsor Engagement, and work closely with the Senior Advisor of Sponsor Engagement Improvement to identify projects necessary to continuously improve the Sponsor Engagement feature set. You collaborate regularly with partner offices to draft and agree on scope, and with Senior Manager Business Systems Capabilities & Support, WVIT, Operations, Field Engagement team, and Support Offices to drive the project to completion.
KEY RESPONSIBILITIES:
Lead innovative continuous quality improvement of Sponsor Engagement features:
Facilitate development of improvement concepts with input / validation on ideas, proof of concepts and tests, working closely with SOs/NRDs to ensure target market personalisation needs are met.
Working with multiple marketing/experience/product/consumer facing projects, define the scope necessary to realise the global multi-year roadmap of Sponsor Engagement feature improvement roadmap defined by the Senior
Advisor, Sponsor Engagement Improvement. Work with the Director, Sponsor Engagement to ensure Go-To Field/Market sign-off to effectively deliver end to end.
Collaborate with and contribute to bilateral / multi-lateral continuous improvement development and testing plans, including orchestrating cross-functional input, and ensuring alignment with the broader stabilising of sponsorship.
Lead the processes and activities needed to identify, define, combine, unify, and coordinate the various processes and project management activities within the project management process groups.
Conduct risk management planning, identification, analysis, response planning, and controlling risk on projects.
Design and deliver proof of concepts, pilot winning efforts, scale out efforts to the partnership.
Organise, manage, and lead project teams. This may or may not include the direct management of resources, but does include the coordination of project related activities to maintain the timeline, and scope of the project.
Negotiate successful alternative plans as appropriate to keep the overall goals and deliverables on course.
Ensure systematic programme and project tracking and reporting.
Consult on the implementation of all Sponsor Engagement features improvements and its effective monitoring towards enabling an ongoing conversation on the reality of quality and the opportunity for improvements year on year.
Contribute to the ongoing definition, scope and design of the Sponsor Engagement coherent story, which enables compelling, tangible progress and impact communications to sponsors globally.
Incorporate the large and complex efforts resulting from the above into World Vision’s business as usual process.
Lead and influence Partnership-wide adoption of innovation processes:
Manage the processes and activities of the performing organisation that determine quality policies, objectives, and responsibilities so that the project will satisfy the needs for which it was undertaken.
Identify all people or organisations impacted by the project, analysing stakeholder expectations and impact on the project, and developing appropriate management strategies for effectively engaging stakeholders in project decisions and execution.
Engage and communicate with Marketing stakeholders at World Vision Support Offices (funding offices) to provide ongoing visibility and transparency into the timeline, deliverables, dependencies and status of all efforts led by this role.
Represent and support Director, Sponsor Engagement where required in leadership team meetings and stakeholder engagements and communications.
Contribute to the development of a culture of constant improvement through the implementation innovation and coaching of team members. Be a contributing part of the broader community of innovation change leaders in the World Vision partnership.
Direct Project Management and other responsibilities:
Monitor timeliness, performance and budgets of both lines of business programmes and projects, along with executive reporting for consistent accountability of key milestones and interdependencies.
Ensure timely and appropriate planning, collection, creation, distribution, storage, retrieval, management, control, monitoring, and the ultimate disposition of project information.
Manage the processes necessary to purchase or acquire products, services, or results needed from outside the project team. Processes in this area include Procurement Planning, Solicitation Planning, Solicitation, Source Selection,
Contract Administration, and Contract Closeout.
Plan, estimate, budget, finance, fund, manage, and control costs so that the project can be completed within the approved budget.
Ensure that the project includes all the work required, and only the work required, to complete the project successfully.
Manage the timely completion of the project.
KNOWLEDGE, SKILLS & ABILITIES:
Master’s degree in marketing, project management, business administration or related field (or bachelor’s degree with extensive equivalent experience).
Minimum 10 years project management or marketing roles working with multiple projects in international organisations.
Demonstrated success in leading innovative process and/or product improvement in a global organisation with complex organisational structure/relationships.
Excellent analytical, creative, and innovative approach to solving problems. Critical thinking and capability of generating consistently accurate and useful information to inform strategic planning and decisions.
Proven ability to work proactively, identifying problems and need for change, and adapt plans throughout the project lifecycle.
Well-developed abilities in solving complex project issues.
Proved ability to think critically, evaluate effectively, adapt to relevant new information or changing priorities, and negotiate when faced with conflicting expectations.
Strong interpersonal skills, ability to work across cultures, demonstrated experience of influence of non-reporting relationships and authority.
Ability to effectively communicate with many different functions, cultures and levels in the organisation (orally and in writing).
A minimum of 5 years experience in product or customer experience development, being able to clearly net out conclusions from customer insight and define a hypothesised improvement agenda.
Extensive international experience in working across cultures and within complex organisational structures.
Experience in managing geographically distributed project team to achieve results.
Leading complex planning workgroups internationally.
Project Management.
Marketing.
Team leadership.
Effective in written and verbal communication in English.
Preferred Skills, Knowledge and Experience:
Marketing:
Experience in driving marketing efforts focused on acquiring new customers/donors and retaining existing customers/donors.
Experience in the not for profit sector.
Experience in running split marketing tests that drive long term strategy based on data outcomes.
Leadership and Management:
Proven leadership skills.
Support Office marketing/supporter experience in a leadership role that needed to clearly weigh up and negotiate revenue raising/protecting opportunities versus costs/efforts.
Experience in managing geographically distributed project team to achieve results.
Well-developed abilities in solving complex project issues.
Ability to consult/collaborate widely, bring together diverse views, and facilitate agreement on critical issues.
Good facilitation, mentoring and coaching skills.
Ability to see the larger picture and analyse details.
Ability and commitment to lead and motivate a team of people from various cultural, linguistic, religious and educational backgrounds.
Committed to continuous learning and innovation.
Technical Knowledge, Abilities and Skills:
Strong project management skills and ability to work effectively with a diverse team of IT professionals.
Experience and skills in change management.
Experience and skills in risk management.
Ability to work effectively in a complex environment and under pressure.
Ability to work effectively in a complex, global organisation.
Knowledge of and skills in project management tools (Microsoft Project or Smartsheets required).
Relationship Abilities and Skills:
Ability and commitment to work with a broad variety of people from various cultural, linguistic, religious and educational backgrounds as well as virtual teams where members are located in multiple countries and time zones.
Significant experience, ability and skills to build effective communication with peers and customers, overcome resistance and influence decisions.
Ability to communicate clearly and present effectively to diverse groups of people in various settings and by various means (verbal and written).
Good facilitation skills.
Christian Commitment:
Understanding of, or willingness to learn, World Vision ministry.
Strong Christian commitment as evidenced by life and character and acceptance of World Vision’s Christian ethos as encapsulated in the organisation’s Core Values. This will be manifested by regular participation in devotions, as well
as regular attendance in chapel services.
Work Environment/Travel:
The position requires ability and willingness to travel domestically and internationally up to 20% of the time.
*Country location to be determined based on response.
PURPOSE OF POSITION:
The Response Programmes Director oversees/leads the Sector Programming Team, including Program Officer(s), Design Monitor Evaluation (DME), Humanitarian Accountability and Information Management. The Programme Director supports the Response Director (RD) and Operations Director (OD) in designing the response strategy and operations plan and works in close coordination with both.
The Response Programmes Director is responsible to manage grant acquisition, assessments, monitor and humanitarian accountability and liaises with Support Offices (SOs), and international donors.
Response Programmes Director is part of the Response Senior Leadership Team. Response Programmes Director will coordinate/advise with Response Director (RD)/Senior Leadership Team (SLT) go or no go for proposals.
KEY RESPONSIBILITIES:
Establish, lead, resource and staff the programmes unit to meet response needs:
Lead team/individual development and provide direction and support as needed to enable effective performance.
Contribute to National Office (NO) capacity building in the area of emergency response in coordination with NO leadership and Human Resources (HR).
Determine Programmes organisational structure and staffing plan with HR.
Work with HR to recruit and deploy Programmes staff and plan for capacity development.
Ensure Programmes staff handovers are conducted.
Develop Programmes budget in coordination with Finance.
Support RD and Finance in developing Response Budget, ensuring strong alignment and coordination with Operations team during budgeting and budget management process.
Plan for Programmes Unit transition/integration with NO, where applicable.
Lead the programme planning process to ensure alignment with context, humanitarian needs, response strategy as well as operational feasibility and technical quality:
Support development of operational intent plan to align with funding allocations ensuring operational feasibility and
technical quality.
Support Sectors and Operations Director to draft response plan.
Work with Grants, Acquisition and Management (GAM) to coordinate grant acquisition.
Write Operational Intent inclusive of targets.
Prepare project RACIs (responsible, accountable, consulted, informed) for new grants.
Oversee donor liaison and advocacy is undertaken to resource operations plan to address humanitarian needs. The Response Programmes Director will ensure that the GAM team undertake the following activities:
Monitor and analyse donor opportunities to ensure they align with operational intent.
Communicate humanitarian needs identified through assessments, monitoring data and community feedback to in-country donors and Support Offices International Programmes Groups.
Represent World Vision with potential donors (ECHO, DFID, EU, OFDA, etc.) including bilateral, multilateral and corporate.
Collaborate with Advocacy to influence donor funding strategies when appropriate.
Liaises with SOs regarding donor priorities and opportunities for funding.
Support Finance in the allocation and tracking of response funding to ensure response strategic priorities are funded and effective leveraging of available funding.
Support mapping of all funding sources with Finance.
Support funding allocation process (Private Non Sponsorship & grant opportunities) in coordination with Finance, Response Director and Operations to reflect response strategic priorities, operational realities and ensure compliance with relevant funding regulations.
Support Finance to track donor funding allocation and commitments to ensure response strategic priorities are funded.
Oversee development and submission of project proposals to donors to resource operations plan.
Develop project proposals with Operations, Advocacy, Finance and relevant Support functions and ensure stakeholders have the opportunity to review proposals and raise issues prior to submission to donors.
Ensure proposals are aligned with the operational plan, sector DADDs and standards.
Ensure proposals are aligned with accountability standards and basic DME requirements.
Maintain donor and SOs communications to facilitate funding acquisition.
Support Finance to ensure an up-to-date funding matrix.
Ensure support for Finance to establish grant management system to guarantee fulfillment of donor requirements:
Support Finance to conduct grant orientation or grant start-up workshops for relevant staff.
Plan and manage donor reporting to ensure that all donor requirements are met.
Support Finance with monitoring of grants for compliance with grant requirements.
Oversee planning, implementation, analysis and sharing of findings from assessments and program monitoring.
The Response Programmes Director will ensure that the DME team undertake the following activities:
Design and implement community consultation processes to ensure understanding of World Visions role, planned interventions and provide opportunities for input and feedback into programme and project designs.
Design and implement Information Provision plan to ensure that accurate and reliable information about the programme is made available and shared with communities in a timely and accessible manner.
Establish and support implementation of complaint and feedback mechanisms:
Document, implement and monitor complaint and feedback systems to ensure timely responses to communities.
Consolidate and analyse community complaint information to inform Operations and response management of key issues raised by beneficiaries.
Coordinate Humanitarian Accountability planning and learning with other accountability focused INGOs and LNGOs.
KNOWLEDGE,SKILLS & ABILITIES:
Required:
A minimum of 3-5 years in leadership role in the humanitarian assistance and development sector, with a significant portion of this in INGOs.
5 years experience in humanitarian assistance work.
Demonstrated understanding of key humanitarian principles, standards and best practices.
University degree in Humanitarian Studies or relevant field. Masters degree preferred.
Experience in program management and implementation of multi-sectoral emergency response projects.
Intensive experience in leading a multi-cultural team of professionals.
Experience working in a cross-cultural environment.
Experience working in war zones / fragile contexts.
Experience in engaging with governmental institutions and multilateral agencies.
Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.
Work experience as Program Officer at least for 1-3 years in a country other than the home country.
Strong team leadership skills.
Emotional Intelligence (self awareness, managing emotions and those of others, remaining calm/composed, dealing with ambiguity and change).
Understand Humanitarian Industry and have proven experience within a relief setting.
Effective in written and verbal communication in English.
Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders.
Preferred:
Previous experience working in complex emergency/rehabilitation settings.
Experience coordination with INGOs and other key stakeholders-High degree of negotiation and persuasion skills.
Ability to work with a reasonable level of comfort in high tension and high security risk situations.
Ability to maintain performance expectations in diverse cultural contexts psychologically stressful environs and physical hardships.
Ability to facilitate the creation of cross-functional project teams and the development of national strategies.
Excellent time-management and prioritization.
Demonstrates openness and transparency.
*Country location to be determined based on response.
PURPOSE OF POSITION:
The Response Director (RD) has primary responsibility for directing the response from strategy to implementation, inclusive of performance and oversight of all aspects of the response. She/he should develop and maintain an efficient, cohesive team, while ensuring effective coordination and relationships with the other agencies, officials, beneficiaries, donors and all areas of the Partnership.
KEY RESPONSIBILITIES:
Develop and monitor implementation of response strategy that addresses WV strategic goals to meet humanitarian needs:
Lead response strategy development with National Director (ND), Regional Leader (RL), Partnership Executive Team
(PET) and other senior stakeholders.
Ensure primary and secondary information on needs inform strategy formulation.
Ensure context analysis informs strategy development.
Consult with ND and RL to ensure National Office (NO) strategy and plans (including Child Wellbeing targets) are taken into account in
response strategy formulation.
Ensure strategy aligns with anticipated capacity.
Monitor appropriateness of strategy in addition to implementation of strategy and transition plans.
Ensure response is staffed to meet response needs:
Lead team/individual development and provide direction and support as needed to enable effective performance.
Contribute to NO capacity building in the area of emergency response in coordination with NO leadership and Human Resources (HR).
Determine response organization structure with ND and HR.
Conduct high-level workforce planning with HR and mobilise surge functions as required.
Oversee the recruitment of the RDs direct reports.
Ensure defined accountabilities under the Emergency Management System (EMS) are clear for each function including Term of Reference (TOR) objectives and qualitycriteria.
Ensure HR works with EMS functions to identify workforce requirements.
Ensure HR plans for capacity building with EMS functions.
Ensure HR develops performance planning and review processes that include quality criteria.
Ensure HR establishes a staff care function and mechanisms that support staff well-being.
Consult ND to plan Response team transition/integration.
Ensure adequate internal communications mechanisms are in place to ensure policies, information and decisions are shared with staff as appropriate.
Establish and maintain effective working relationships with humanitarian actors, government representatives, World Vision stakeholders, the media and general public:
Represent the response in Partnership Executive Team and Partnership Coordination Team (PCT) (where activated).
Identify and highlight areas of conflict to Response Senior Management Team (SMT), ND, RL and Partnership
Executive Committee (where activated).
Create and maintain collaborative relations and where appropriate partnerships with government, other NGOs, UN
agencies, civil society, churches, bi-lateral missions and donors.
Participate in consortium meetings and Response related national coordination meetings.
Ensure World Vision is represented at relevant technical and coordination mechanisms in-country.
Serve as an organizational spokesperson for media interviews, advocacy initiatives and other public events.
Develop and plan response to achieve response strategy goal and objectives:
Provide oversight to funding allocation (i.e. Private Non-sponsorship or PNS, grants, etc) to ensure alignment with
strategy and humanitarian needs.
Ensure response programme development meets World Vision and international standards.
Ensure that adequate funding to address humanitarian needs is acquired.
Ensure Advocacy staff are empowered to integrate advocacy across sectors and to develop child-focused advocacy positions which are aligned with strategy and organisational priorities, in strong alignment with NO and Response
Operations teams.
Facilitate the signing of MOUs and contracts, with donors, Support Offices (SOs) and other relevant stakeholders.
Ensure appropriate waivers are in place to facilitate timely response implementation.
Implement response programme in accordance with commitments to meet international and WV standards:
Ensure that accessible beneficiary feedback mechanisms are established and functioning.
Ensure staff establish community accountability methods across all of the response program.
Monitor and identify risks to programme quality and coordinate resources to address them.
Ensure that all programmes are implemented, monitored and evaluated according to set plans and that agreements
with donors, SOs and other stakeholders are adhered to.
Ensure management meetings address quality risks, relevant monitoring data and community feedback.
Initiate resourcing mechanisms and ensure financial and material (in-kind) resources are managed according to WV
standards, donor and SO agreements.
Initiate response funding mechanisms with support of ND, RL & Regional HEA Director (RHEAD):
Ensure that funding is managed and accounted for in compliance with donors and Support Offices agreements and WV standards.
Ensure that programme and projects audits are planned and conducted as per WV audit regulations and donor government requirements.
Ensure that audit reports are responded to and recommendations implemented.
Ensure that response meets World Vision minimum quality standards and supports program improvement, reflection, learning and innovation:
Ensure previous response learnings from Global learning facilitator are reviewed in program design.
Encourage the incorporation of best practice and innovation in program design.
Ensure all functions have quality planning sessions to meet quality objectives of their TOR.
Ensure achievement level of all function quality objectives is monitored monthly and reported.
Ensure risks that prevent the achievement of quality objectives are reported and rapidly addressed.
Ensure mechanisms are established to identify, document, and share lessons learned with Partnership.
Oversee Security function, planning and implementation to ensure response staff and organisational safety and security:
Ensure staffing of Security function.
Provide oversight to implementation of security protocols as per CSR.
Facilitate inter-agency coordination for information sharing and intelligence sharing.
Ensure response internal and external reporting requirements are met:
Liaise with Programmes and Info Management to ensure internal and external reporting requirements are planned for
and reports are prepared.
Review and submit partnership programme reports.
Prepare and submit monthly management reports.
Ensure internal response coordination & information sharing mechanisms are functioning.
Ensure that response staff have appropriate housing, offices and information/communication systems:
Ensure that staff have access to appropriate office space/equipment, information/communication systems/equipment
and other facilities which enable them to carry out their responsibilities.
Ensure that all response vehicles and other equipment are well managed and maintained.
Where necessary, ensure that relevant staff have access to appropriate housing.
KNOWLEDGE,SKILLS & ABILITIES:
Required:
A minimum of 5-7 years in leadership role in the humanitarian assistance and development sector, with a significant
portion of this in INGOs.
5 years experience in humanitarian assistance work.
Demonstrated understanding of key humanitarian principles, standards and best practices.
University degree in Humanitarian Studies or relevant field. Masters degree preferred.
Intensive experience in leading a multi-cultural team of professionals.
Experience working in a cross-cultural environment.
Experience working in war zones / fragile contexts.
Experience in engaging with governmental institutions and multilateral agencies.
Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.
Experience in serving as an organizational spokesperson to media and other external audiences.
Effective in written and verbal communication in English.
Preferred:
Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders as well
as staff.
Ability to work in coordination with other humanitarian organizations.
Ability to analyse and make decisions in challenging situations in the absence of specific guidance and/or full
information.
Ability to communicate and model to staff positive behaviours which help them remain resilient and effective in dynamic and high pressure environments.
Work Environment:
Work hours are often in excess of 12 hours per day during difficult periods of the response.
Responses are often mounted in insecure or natural disaster-prone contexts, which may disrupt normal work patterns
and generate staff safety issues.
Work and housing environments may at times be well below normal standards in terms of facilities, equipment, food availability and hygiene.
*Country location to be determined based on response.
PURPOSE OF POSITION:
Response Operations Director leads the Operations team and oversees the implementation of the response activities. He/she transforms the response strategy into implemented reality, managing day-to-day sector activities and providing technical guidance to the Programmes team for design and programme quality.
KEY RESPONSIBILITIES:
Ensure program planning is informed by technical standards and operational viability:
Contribute to planning of sector requirements for people, funding and supplies.
Ensure all program designs are based on needs assessment findings (primary & secondary data) and analysis,
targets the most vulnerable/chronically and is operationally viable.
Ensure all programs refer to technical standards, consider government standards and are aligned with Strategic
Guidance and Do-Assure Dont Do (DADDs) for the First Phase of Emergency Responses and Sector Packages.
Ensure inclusion of advocacy issues and cross cutting themes are considered in design.
Ensure programs and projects are measured according to technical standards and Child Well-being targets.
Ensure Operations Plans are developed and implemented with community engagement, taking into account local capacities and utilising Do No Harm/Local Capacities for Peace (DNH/LCP).
Establish, lead, resource and staff Operations unit to meet response needs:
Lead team/individual development and provide direction and support as needed to enable effective performance.
Contribute to National Office (NO) capacity building in the area of emergency response in coordination with NO
leadership and Human Resources (HR).
Determine Operations organisational structure and staffing plan with HR.
Monitor recruitment and deployment of Operations staff and plan for capacity development.
Ensure Operations staff handovers are conducted.
Develop Operations budget in coordination with Finance, ensuring strong alignment and coordination with
Programming team during budgeting and budget management process.
Plan for Operations transition/integration.
Conduct response operational planning to ensure effective coordination and timely delivery of response activities:
Plan and facilitate detailed operational plan and delegate responsibilities to carry out plan.
Ensure Accountability mechanisms are in place for Community and stakeholder feedback.
Planning process considers community requirements (i.e. timelines) and progress is monitored by Design, Monitoring & Evaluation (DME).
Facilitate planning between sectors to meet overall program goals.
Facilitate requirements planning with Support Services.
Ensure collaborative planning with external stakeholders such as UN Agencies, other NGOs and Government ministries where possible through coordination mechanisms.
Oversee implementation and monitoring of operations to ensure achievement of response goals and objectives and inform operational improvement:
Monitor results against sector plans and address identified issues.
Monitor expenditure reports and take corrective action with Finance and Programs.
Review Monitoring & Evaluation (M&E) and Accountability data with Sectors and Programs to identify and address any issues for operational improvement.
Review context analysis with Programs and Liaison for Operational Intent adaptation.
Review findings of learning events and evaluations with Programs to make operational improvements.
All evaluations of sector interventions are planned with DME to assess effectiveness and timeliness.
Oversee development and implementation of operations reporting systems to support timely and accurate reporting:
Establish and implement internal reporting system in coordination with DME.
Ensure Operations provide input for grant/donor and program milestone and reports to Programs.
Write report on quality risks and their resolution and submit to Response Director on regular basis.
Ensure that Operations meets reporting requirements for Clusters, Ministries and/or in-country stakeholders.
Ensure implementation of response operations according to safety standards with support from the Security function:
Organise security assessments for all field operations that inform a security plan.
Implement the recommendations of the security plan for all field operations.
Ensure security incident reporting protocols are complied with by operations staff.
Ensure Operations staff adhere to security standards for staff movement and communications.
Work with Security to ensure safe and effective Civil/Military relationships with armed actors.
Ensure operations meet WV minimum quality standards and support improvement, reflection, learning and innovation in sectors:
Ensure previous sectors learning from Global Learning Facilitator are reviewed.
Encourage the incorporation of sector best practice and innovation.
Ensure sector have a quality plan to meet quality criteria and minimum sector standards.
Ensure achievement of all function quality criteria is monitored and reported regularly.
Ensure risks limiting achievement of objective to quality criteria are reported & rapidly addressed.
Ensure mechanisms are established to identify, document, and share function lessons learned.
Coordinate with Support Services function for ongoing provision of funds, staff, equipment, vehicles and supplies to ensure timely implementation of operations:
Ensure Ops submit clear and timely budgets and funds requests to Finance.
Ensure Ops submit clear and timely staff plans to HR and immediately advises on changes.
Ensure Ops follow Finance procedures to rapidly process payments to suppliers.
Ensure Ops submit vehicle requirements to logistics and follow vehicles management guidelines.
Ensure Ops submit communications requirements to ICT and follow ICT procedures.
Address delays in Support Services to Response Manager for rapid resolution and waivers.
Identify, report and refer operational blockages caused by external actors to Liaison to be addressed through external advocacy:
Establish operation team protocols where sector and geographic leads identify and report where external actors are
delaying/preventing implementation.
Refer issues delaying implementation to Liaison to resolve through inter-agency coordination and/or government
relations.
Ensure protection issues are reported and addressed in coordination with Advocacy.
KNOWLEDGE,SKILLS & ABILITIES:
Required:
A minimum of 5-7 years in leadership role in the humanitarian assistance and development sector, with a significant
portion of this in INGOs.
5 years experience in humanitarian assistance work.
Demonstrated understanding of key humanitarian principles, standards and best practices.
University degree in Humanitarian Studies or relevant field. Masters degree preferred.
Experience in program management and implementation of multi-sectoral emergency response projects.
Intensive experience in leading a multi-cultural team of professionals.
Experience working in a cross-cultural environment.
Experience working in war zones / fragile contexts.
Experience in engaging with governmental institutions and multilateral agencies.
Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.
Strong team leadership skills.
Emotional intelligence (self awareness, managing emotions and those of others, remaining calm/composed, dealing
with ambiguity and change).
Effective in written and verbal communication in English.
Academic and on-the-job training in at least one of the support services or response-sector relevant areas.
Preferred:
Understanding of the international humanitarian system, particularly the systems, structures and key actors.
Understanding of the key accountabilities that must be maintained in a response (beneficiaries, donors, peers).
Ability to lead operational planning processes.
Strong communication skills (oral and written) with ability to express ideas and concepts clearly and persuasively with
senior internal and external stakeholders.
Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders as well
as staff.
Ability to work in coordination with other humanitarian organizations.
Ability to analyse and make decisions in challenging situations in the absence of specific guidance and/or full information.
Ability to communicate and model to staff positive behaviors which help them remain resilient and effective in
dynamic and high pressure environments.