World Vision International

Job Opportunities in Central African Republic

Current Opportunities

Supply Chain Management Director - Central African Republic

PURPOSE OF POSITION:

To provide leadership and management to the supply chain and administration management to ensure that there are adequate systems, policies, procedures, controls and necessary skills to support the operations of the WV Central African Republic (CAR), in a timely, effective, professional and cost-effective manner, strategically to obtain best value for money for all supply chain management activities and to provide efficient and effective administration support services to operations and all other function.

KEY RESPONSIBILITIES:

Leadership and Management:

  • Provide line management and leadership to the Supply Chain Management (SCM) function.

  • Accessing and coordinating technical resources available from the Global Center or Region for the SCM function.

  • Participate in the negotiations, implementation, monitoring and reporting of relevant Memoranda of Understanding, Grants, Contracts and Service Level Agreements.

  • Lead in the developing, implementation and review of the policies, standards and procedures for Procurement to ensure they are aligned to WVI expected standards, policies and procedures.

  • Ensure an optimal interface between SCM function and other business units for efficient customer service delivery.

Procurement Management:

  • Managing the needs assessment and involvement throughout the concept development/designing of projects/grants and related procurements.

  • Managing the participation and contributing into Contract negotiations with donors and managing contract negotiations with suppliers.

  • Assisting Business Units with price catalogue for preparing budget; and preparing budgets for the Supply Chain function as well as reviewing them against expenditures to avoid over-expenditure and under-expenditure.

  • Managing the Procurement planning and plan reviews and monitoring.

  • Managing the prequalification of suppliers.

  • Managing the establishment, capacity building and performance review of Procurement Committees.

  • Managing the process of screening of suppliers & service providers to ensure that WVI is not using blocked parties globally.

  • Managing the conduction of Annual Suppliers Symposiums.

  • Managing supplier relationship and annual supplier performance appraisal.

  • Managing supply chain Involvement in the project closure to ensure that all procurement related issues and requirements for project closures have been implemented.

Strategic Sourcing:

  • Establishing and managing the strategic sourcing for effective and efficient procurement of goods, works and services (value for money) through better negotiated framework contracts.

  • Contract Management (reviewing, approving).

  • Managing the establishment, capacity building and performance review of Procurement Committees.

  • Managing the process of screening of suppliers & service providers to ensure that WVI is not using blocked parties globally.

Managing Provision Processes and Metrics:

  • To train, orient or facilitate trainings for Provision users.

  • Engaging and collaborating with Shared Services and Provision teams on Provision challenges to enhance effective use and better process results from Provision.

  • To ensure that Provision Optimization Metrics are achieved.

  • To ensure that Provision Transformation Metrics are achieved.

General Administration:

  • Office management.

  • Developing cost saving initiatives in office administration.

  • Overseeing Office Maintenance.

  • Liaise with Finance for timely processing of payments to service providers for offices.

  • Asset Management-Inventory & Fixed assets.

  • Review and approve Administration contracts.

  • Review and approve disposal lists.

Reporting:

  • Prepare and submit monthly, semi-annual and annual reports for the SCM & Administration function to SLT and Region for monitoring and improvement.

  • Develop and report on strategies and plans of action for any noted challenges.

  • Submit Regional Offices (RO’s) consolidated procurement plans to the Region.

  • To prepare and submit Fleet Management reports.

  • To prepare and submit security incident reports and monthly reports.

  • To update and prepare asset register for the RO.

  • Prepare GIK warehouse stock reports every month.

  • Prepare GIK goods distribution plans and distribution reports as well as reconciliation reports.

  • Prepare annual GIK requests for GIK goods.

Risk Management and Control:

  • Managing the risks by being responsive to internal and external environment and come up with an updated Risk Matrix for the function.

  • Managing appropriate systems and procedures to avoid significant audit risk findings, both at the RO and field levels.

  • Providing timely and appropriate input into management responses to audits performed both at the RO and field.

  • Ensuring all audit recommendations are implemented timely.

  • Managing the adequate preparation for all audits.

  • Implementing anti-corruption and fraud strategies.

People Management and Capacity Building:

  • Ensure that new and existing staff undergo regular orientation on policies and procedures.

  • Conduct staff performance appraisals.

  • Conduct regular functional meetings.

  • Coaching and mentoring of staff.

  • Manage leave plans for staff in SCM function.

Partnerships and Collaboration:

  • Identify key partners with other organizations.

  • Lead in the market survey and assessment for items and suppliers.

  • Identify cross-boarder collaboration.

Learning & Innovation:

  • Develop initiatives to improve to improve business processes.

  • Identify opportunities that result into value for money.

  • Lead in the implementation and roll out of new initiatives.

KNOWLEDGE, SKILLS & ABILITIES:

  • Master’s degree in Supply Chain Management or Master’s Degree in Procurement and Logistics Management.

  • Minimum of 8 years in Supply Chain Management or Logistics and Procurement and at least 4 years of relevant experience in Fleet, Administration and related Security Management.

  • Experience managing statutory and donor audits.

  • Substantive experience working in the NGO sector dealing with multiple donor funds and meeting different donor requirements.

  • Proven experience in supervision of staff within different expertise.

  • Demonstrated high proficiency levels of electronic systems related to procurement management, administration, well as asset management.

  • Excellent analytical and problem solving skills.

  • Ability to present information clearly and concisely in writing or verbally, with excellent written and spoken French.

  • Fluent in verbal and written English.

  • Ability to negotiate and influence, challenge and question.

  • Ability to create and maintain procurement, administrative, asset management systems.

  • Able to prioritize own and others work to tight work deadlines.

  • Members of professional bodies.

Preferred Skills, Knowledge and Experience:

  • Supply Chain Management, or Procurement or Logistics higher Degree ; CIPS Qualification; Member of Procurement Regulatory Professional Body.

  • Proactive with a positive outlook and willingness to embrace change.

  • Ability to work using own initiative, but knowing when to consult.

  • Ability to handle multiple tasks.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 30% of the time.

Grant Acquisition Mangement Manager, Central African Republic

PURPOSE OF POSITION:

This position is a critical and key position of the Response Office Team to lead the development and roll out of the Response Office Resource Development Strategy in alignment with Our Promise, the 4.3 GAM and Response Office strategies. As such, the core mandate of this position includes:

  • To lead and manage the Response Office Resource Development Unit to drive growth and diversification of grant income (bilateral, multilateral, major foundations and corporations, GIK non-food items) in accordance to the Response Office Resource Development Strategy.

  • To position WV Central African Republic (CAR) and ensure productive engagement and retention of grant donors (public and private) through successful grants implementation, effective communication of the impact of grants and strong relationships and alliances with partners, institutions, organizations and donors representatives.

  • To establish and maintain functional relationships, capacity and collaboration among response, regional, support office and global center teams to effectively grow the response office portfolio, ensure a healthy pipeline and win rate to meet programming needs and set targets.

  • To build de capacity of WV CAR capacity in grant acquisition and management in coordination with the regional RDU director, and in accordance with the global Fragile

  • Context Initiative and GAM strategic priorities for the growth and management on grants in fragile contexts. The position holder is also responsible to develop a response successor who will be able to take up RO GAM Manager role.

The role reports to the Response Director, with matrix reporting to the Regional Resource Development (RDU) Director.

KEY RESPONSIBILITIES:

Strategy and Leadership:

  • In coordination with the Regional Office (RO) strategy and technical teams, Regional Director (RD), and the Regional Resource Development Unit lead the development and/or revision of the RO grants acquisition and management strategy/Business Plan (for both public and private) in alignment with RO strategy and targets.

  • In accordance with Global Fragile Context Strategy, GAM processes for fragile context and the RO Business Planning Cycle, assist the RD and SLT in setting annual grant income projections to be used in the RDs Performance Agreements.

  • Provide day to day leadership and management to the Response Office Resource Development to ensure timely and efficient support for prepositioning, proposal development and effective issue resolution in grant performance across RO/SO as needed.

Donor Identification, Engagement and Prepositioning:

  • Track the donor competitive landscape (Research, analyze, develop, track relationships with new and current donors) to organize prepositioning meetings with donors and key partners.

  • Actively engage and participate in strategic in country donor meetings with foundations, bilateral and multilateral institutions etc

  • Working with RO leadership, identify key relationships to strengthen response office positioning and elevate WV’s profile with government, multilateral and private sector donors.

  • Ensure that the response office RDU team work in collaboration with SOs’ grant teams and regional RDU, to actively maintain strong donor relationships at global, regional and country level, developing engagement strategies for each donor or a group of donors.

  • In coordination with Response Office Communications Director ensure the implementation of the global impact framework, and support the development of capacity statements, marketing and communication materials using the technical branding approach for donor engagement and prepositioning.

  • Facilitate relationships and build credibility with donors, using previous success and documented best practices in grant management.

  • Maintain an up-to-date record of the requirements of current potential donors and be proactive in the lookout for local, regional, and global opportunities.

Resource Development:

  • Set up a GAM Hub team and ensure staff capacity building in GAM.. Depending on size of grant, profile and donor requirement, work with P&C and relevant SOs to hire high performing staff (i.e. chief of party, etc).

  • Establish an efficient grant opportunity tracking system for tracking grant opportunities and manage opportunity pipeline (i.e. country level donors mapping, strategic direction and areas of alignment) maintaining an overview of country level grant funding opportunities and donor trends.

  • Cultivate SO relationships, to ensure effective coordination as opportunities emerge for both public and private. ,

  • In coordination with SOs and cross functional teams, develop high quality of concept notes and proposals leading to successful funding opportunities

  • Support the ROs in the development of consortia whenever necessary in preparation for upcoming opportunities.

  • Ensure the appropriate use of the Grants Risk Assessment Form to facilitate the Go/No Go Decision.

  • Provide strategic direction to RO to pursue non-traditional funding sources, identifying emerging or untapped high potential donors and new emerging models.

Grant Management and Compliance:

  • In coordination with Finance, Procurement, and Administration teams, ensure all aspect of grant compliance and management (e.g. reporting, procurement, visibility, transfer of assets, audit, etc) are understood and applied including sub-grantees.

  • Lead the implementation of the Grant Health Tracker for grant projects program quality.

  • Director(s) to ensure up-to-date RO grant portfolio on grants financial and risk monitoring data

  • Mobilize cross-RO functional support to ROs for GAM performance (finance, operations, P&C (HR), strategy, and Quality Assurance)

  • Upon request, liaise with SOs and Regional Finance and Audit managers to ensure that grants implementation issues have been resolved.

  • Ensure significant grant audit / implementation issues are brought to the attention of the RO SLT.

  • In conjunction with finance ensure compliance in key grant areas (e.g. eligibility, CAL, match, grant decision making powers, etc). Flag critical policy or systems issues needing resolution by GC.

  • Prepare monthly and quarterly grants performance reports for leadership using GAM and FC standardized metrics and protocols.

Capacity Building:

  • Ensure all RO staff involved in grants, including the position holder have completed and are Proposal pro certified.

  • Lead, manage and provide capacity-building support to employees in the RO team, & seconded staff by ensuring clear goals and accountabilities are established and achieved.

  • Ensure individuals’ performance and development needs are met, and employees are high performing and engaged.

  • Identify capacity gaps at ROs in grants acquisition and management and other factors leading to poor win rates and grants implementation and work with SOs and the RGM to address them.

  • Lead with the SOs and regional RDU, the roll out of the partnership grants acquisition training software (i.e. Proposal Pro) and the use of Horizon for opportunity tracking.

  • Develop a strong successor to be able to take up increasing grant management responsibility.

Representation at various fora:

  • To ensure appropriate representation of the RO at strategic fora that could lead to resource acquisition and enhanced programming collaboration.

  • Represent the RO in the grants community fora (internal and external to WV)

  • Participate in WV internal grant communities – GAM CoP, Fragile Context CoP, GAM Hubs and Global Grants Compliance Unit

Others:

  • Carry out additional responsibilities as assigned by the RD

  • Attend and participate in devotional meetings.

KNOWLEDGE, SKILLS & ABILITIES:

  • Master’s Degree in International Development, International Relations, Rural Development, Social Science or any related field.

  • Minimum of 5 years of experience in grant acquisition and/or grant management, especially in fragile countries (preferred)

  • Experienced networker with strong skills in donor relations, negotiations and partnering with up to date knowledge of the donor landscape and trends in the humanitarian sector

  • Excellent knowledge and experience of project management with government and multilateral agencies grant funded projects and experience of grant compliance procedures for major bilateral and multilateral donors.

  • Demonstrated track record in proposal development, funding acquisitions and grant management for major institutional donors (bilateral and/or multilateral)

  • Proven experience and skills in proposal writing

  • Strong inter-personal skills, and proven team-player

  • Able to solve complex problems and to exercise independent judgment

  • Able to work in a cross-cultural environment with a multi-national staff

  • Must be a committed Christian, able to stand above denominational diversities.

  • Strong influencing and networking skills; consortia/network development experience.

  • Experience in acquiring funding from private donors (foundations and corporations).

  • Ability to provide support and training to staff and partners and to “translate” donor language related to guidelines and different requirements to ensure that both concept notes/proposals and project implementation are compliant with donor requirements.

  • Experience with public-private partnerships

  • Experience in working in fragile context countries and humanitarian assistance (preferred)

  • If candidate is a WV staff, completed Proposal pro certification. G2G certified training is a plus.

Preferred Skills, Knowledge and Experience:

  • Knowledge of workings with major donors, such as USAID/OFDA/DoL, UN, AusAID, EC/ECHO/DIPECHO, UN agencies, WFP, ADB/WB. Global Fund.

  • Work experience in fragile context and complex environments preferred.

Work Environment/Travel:

  • Work environment: Office-based with frequent travel within Response office and support offices.

  • Travel: minimum of 30% International travel is required.

Response Programmes Director

*Country location to be determined based on response.

*Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

PURPOSE OF POSITION:

The Response Programmes Director oversees/leads the Sector Programming Team, including Program Officer(s), Design Monitor Evaluation (DME), Humanitarian Accountability and Information Management. The Programme Director supports the Response Director (RD) and Operations Director (OD) in designing the response strategy and operations plan and works in close coordination with both.

The Response Programmes Director is responsible to manage grant acquisition, assessments, monitor and humanitarian accountability and liaises with Support Offices (SOs), and international donors.

Response Programmes Director is part of the Response Senior Leadership Team. Response Programmes Director will coordinate/advise with Response Director (RD)/Senior Leadership Team (SLT) go or no go for proposals.

KEY RESPONSIBILITIES:

Establish, lead, resource and staff the programmes unit to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to National Office (NO) capacity building in the area of emergency response in coordination with NO leadership and Human Resources (HR).

  • Determine Programmes organisational structure and staffing plan with HR.

  • Work with HR to recruit and deploy Programmes staff and plan for capacity development.

  • Ensure Programmes staff handovers are conducted.

  • Develop Programmes budget in coordination with Finance.

  • Support RD and Finance in developing Response Budget, ensuring strong alignment and coordination with Operations team during budgeting and budget management process.

  • Plan for Programmes Unit transition/integration with NO, where applicable.

Lead the programme planning process to ensure alignment with context, humanitarian needs, response strategy as well as operational feasibility and technical quality:

  • Support development of operational intent plan to align with funding allocations ensuring operational feasibility and

  • technical quality.

  • Support Sectors and Operations Director to draft response plan.

  • Work with Grants, Acquisition and Management (GAM) to coordinate grant acquisition.

  • Write Operational Intent inclusive of targets.

  • Prepare project RACIs (responsible, accountable, consulted, informed) for new grants.

Oversee donor liaison and advocacy is undertaken to resource operations plan to address humanitarian needs. The Response Programmes Director will ensure that the GAM team undertake the following activities:

  • Monitor and analyse donor opportunities to ensure they align with operational intent.

  • Communicate humanitarian needs identified through assessments, monitoring data and community feedback to in-country donors and Support Offices International Programmes Groups.

  • Represent World Vision with potential donors (ECHO, DFID, EU, OFDA, etc.) including bilateral, multilateral and corporate.

  • Collaborate with Advocacy to influence donor funding strategies when appropriate.

  • Liaises with SOs regarding donor priorities and opportunities for funding.

  • Support Finance in the allocation and tracking of response funding to ensure response strategic priorities are funded and effective leveraging of available funding.

  • Support mapping of all funding sources with Finance.

  • Support funding allocation process (Private Non Sponsorship & grant opportunities) in coordination with Finance, Response Director and Operations to reflect response strategic priorities, operational realities and ensure compliance with relevant funding regulations.

  • Support Finance to track donor funding allocation and commitments to ensure response strategic priorities are funded.

  • Oversee development and submission of project proposals to donors to resource operations plan.

  • Develop project proposals with Operations, Advocacy, Finance and relevant Support functions and ensure stakeholders have the opportunity to review proposals and raise issues prior to submission to donors.

  • Ensure proposals are aligned with the operational plan, sector DADDs and standards.

  • Ensure proposals are aligned with accountability standards and basic DME requirements.

  • Maintain donor and SOs communications to facilitate funding acquisition.

  • Support Finance to ensure an up-to-date funding matrix.

Ensure support for Finance to establish grant management system to guarantee fulfillment of donor requirements:

  • Support Finance to conduct grant orientation or grant start-up workshops for relevant staff.

  • Plan and manage donor reporting to ensure that all donor requirements are met.

  • Support Finance with monitoring of grants for compliance with grant requirements.

  • Oversee planning, implementation, analysis and sharing of findings from assessments and program monitoring.

The Response Programmes Director will ensure that the DME team undertake the following activities:

  • Design and implement community consultation processes to ensure understanding of World Visions role, planned interventions and provide opportunities for input and feedback into programme and project designs.

  • Design and implement Information Provision plan to ensure that accurate and reliable information about the programme is made available and shared with communities in a timely and accessible manner.

Establish and support implementation of complaint and feedback mechanisms:

  • Document, implement and monitor complaint and feedback systems to ensure timely responses to communities.

  • Consolidate and analyse community complaint information to inform Operations and response management of key issues raised by beneficiaries.

  • Coordinate Humanitarian Accountability planning and learning with other accountability focused INGOs and LNGOs.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 3-5 years in leadership role in the humanitarian assistance and development sector, with a significant portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Experience in program management and implementation of multi-sectoral emergency response projects.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Work experience as Program Officer at least for 1-3 years in a country other than the home country.

  • Strong team leadership skills.

  • Emotional Intelligence (self awareness, managing emotions and those of others, remaining calm/composed, dealing with ambiguity and change).

  • Understand Humanitarian Industry and have proven experience within a relief setting.

  • Effective in written and verbal communication in English.

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders.

Preferred:

  • Previous experience working in complex emergency/rehabilitation settings.

  • Experience coordination with INGOs and other key stakeholders-High degree of negotiation and persuasion skills.

  • Ability to work with a reasonable level of comfort in high tension and high security risk situations.

  • Ability to maintain performance expectations in diverse cultural contexts psychologically stressful environs and physical hardships.

  • Ability to facilitate the creation of cross-functional project teams and the development of national strategies.

  • Excellent time-management and prioritization.

  • Demonstrates openness and transparency.

Response Director

*Country location to be determined based on response.

*Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

PURPOSE OF POSITION:

The Response Director (RD) has primary responsibility for directing the response from strategy to implementation, inclusive of performance and oversight of all aspects of the response. She/he should develop and maintain an efficient, cohesive team, while ensuring effective coordination and relationships with the other agencies, officials, beneficiaries, donors and all areas of the Partnership.

KEY RESPONSIBILITIES:

Develop and monitor implementation of response strategy that addresses WV strategic goals to meet humanitarian needs:

  • Lead response strategy development with National Director (ND), Regional Leader (RL), Partnership Executive Team

  • (PET) and other senior stakeholders.

  • Ensure primary and secondary information on needs inform strategy formulation.

  • Ensure context analysis informs strategy development.

  • Consult with ND and RL to ensure National Office (NO) strategy and plans (including Child Wellbeing targets) are taken into account in

  • response strategy formulation.

  • Ensure strategy aligns with anticipated capacity.

  • Monitor appropriateness of strategy in addition to implementation of strategy and transition plans.

Ensure response is staffed to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to NO capacity building in the area of emergency response in coordination with NO leadership and Human Resources (HR).

  • Determine response organization structure with ND and HR.

  • Conduct high-level workforce planning with HR and mobilise surge functions as required.

  • Oversee the recruitment of the RDs direct reports.

  • Ensure defined accountabilities under the Emergency Management System (EMS) are clear for each function including Term of Reference (TOR) objectives and qualitycriteria.

  • Ensure HR works with EMS functions to identify workforce requirements.

  • Ensure HR plans for capacity building with EMS functions.

  • Ensure HR develops performance planning and review processes that include quality criteria.

  • Ensure HR establishes a staff care function and mechanisms that support staff well-being.

  • Consult ND to plan Response team transition/integration.

  • Ensure adequate internal communications mechanisms are in place to ensure policies, information and decisions are shared with staff as appropriate.

Establish and maintain effective working relationships with humanitarian actors, government representatives, World Vision stakeholders, the media and general public:

  • Represent the response in Partnership Executive Team and Partnership Coordination Team (PCT) (where activated).

  • Identify and highlight areas of conflict to Response Senior Management Team (SMT), ND, RL and Partnership

  • Executive Committee (where activated).

  • Create and maintain collaborative relations and where appropriate partnerships with government, other NGOs, UN

  • agencies, civil society, churches, bi-lateral missions and donors.

  • Participate in consortium meetings and Response related national coordination meetings.

  • Ensure World Vision is represented at relevant technical and coordination mechanisms in-country.

  • Serve as an organizational spokesperson for media interviews, advocacy initiatives and other public events.

Develop and plan response to achieve response strategy goal and objectives:

  • Provide oversight to funding allocation (i.e. Private Non-sponsorship or PNS, grants, etc) to ensure alignment with

  • strategy and humanitarian needs.

  • Ensure response programme development meets World Vision and international standards.

  • Ensure that adequate funding to address humanitarian needs is acquired.

  • Ensure Advocacy staff are empowered to integrate advocacy across sectors and to develop child-focused advocacy positions which are aligned with strategy and organisational priorities, in strong alignment with NO and Response

  • Operations teams.

  • Facilitate the signing of MOUs and contracts, with donors, Support Offices (SOs) and other relevant stakeholders.

  • Ensure appropriate waivers are in place to facilitate timely response implementation.

Implement response programme in accordance with commitments to meet international and WV standards:

  • Ensure that accessible beneficiary feedback mechanisms are established and functioning.

  • Ensure staff establish community accountability methods across all of the response program.

  • Monitor and identify risks to programme quality and coordinate resources to address them.

  • Ensure that all programmes are implemented, monitored and evaluated according to set plans and that agreements

  • with donors, SOs and other stakeholders are adhered to.

  • Ensure management meetings address quality risks, relevant monitoring data and community feedback.

  • Initiate resourcing mechanisms and ensure financial and material (in-kind) resources are managed according to WV

  • standards, donor and SO agreements.

Initiate response funding mechanisms with support of ND, RL & Regional HEA Director (RHEAD):

  • Ensure that funding is managed and accounted for in compliance with donors and Support Offices agreements and WV standards.

  • Ensure that programme and projects audits are planned and conducted as per WV audit regulations and donor government requirements.

  • Ensure that audit reports are responded to and recommendations implemented.

Ensure that response meets World Vision minimum quality standards and supports program improvement, reflection, learning and innovation:

  • Ensure previous response learnings from Global learning facilitator are reviewed in program design.

  • Encourage the incorporation of best practice and innovation in program design.

  • Ensure all functions have quality planning sessions to meet quality objectives of their TOR.

  • Ensure achievement level of all function quality objectives is monitored monthly and reported.

  • Ensure risks that prevent the achievement of quality objectives are reported and rapidly addressed.

  • Ensure mechanisms are established to identify, document, and share lessons learned with Partnership.

Oversee Security function, planning and implementation to ensure response staff and organisational safety and security:

  • Ensure staffing of Security function.

  • Provide oversight to implementation of security protocols as per CSR.

  • Facilitate inter-agency coordination for information sharing and intelligence sharing.

Ensure response internal and external reporting requirements are met:

  • Liaise with Programmes and Info Management to ensure internal and external reporting requirements are planned for

  • and reports are prepared.

  • Review and submit partnership programme reports.

  • Prepare and submit monthly management reports.

  • Ensure internal response coordination & information sharing mechanisms are functioning.

Ensure that response staff have appropriate housing, offices and information/communication systems:

  • Ensure that staff have access to appropriate office space/equipment, information/communication systems/equipment

  • and other facilities which enable them to carry out their responsibilities.

  • Ensure that all response vehicles and other equipment are well managed and maintained.

  • Where necessary, ensure that relevant staff have access to appropriate housing.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 5-7 years in leadership role in the humanitarian assistance and development sector, with a significant

  • portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Experience in serving as an organizational spokesperson to media and other external audiences.

  • Effective in written and verbal communication in English.

Preferred:

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders as well

  • as staff.

  • Ability to work in coordination with other humanitarian organizations.

  • Ability to analyse and make decisions in challenging situations in the absence of specific guidance and/or full

  • information.

  • Ability to communicate and model to staff positive behaviours which help them remain resilient and effective in dynamic and high pressure environments.

Work Environment:

  • Work hours are often in excess of 12 hours per day during difficult periods of the response.

  • Responses are often mounted in insecure or natural disaster-prone contexts, which may disrupt normal work patterns

  • and generate staff safety issues.

  • Work and housing environments may at times be well below normal standards in terms of facilities, equipment, food availability and hygiene.

Response Operations Director

*Country location to be determined based on response.

*Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

PURPOSE OF POSITION:

Response Operations Director leads the Operations team and oversees the implementation of the response activities. He/she transforms the response strategy into implemented reality, managing day-to-day sector activities and providing technical guidance to the Programmes team for design and programme quality.

KEY RESPONSIBILITIES:

Ensure program planning is informed by technical standards and operational viability:

  • Contribute to planning of sector requirements for people, funding and supplies.

  • Ensure all program designs are based on needs assessment findings (primary & secondary data) and analysis,

  • targets the most vulnerable/chronically and is operationally viable.

  • Ensure all programs refer to technical standards, consider government standards and are aligned with Strategic

  • Guidance and Do-Assure Dont Do (DADDs) for the First Phase of Emergency Responses and Sector Packages.

  • Ensure inclusion of advocacy issues and cross cutting themes are considered in design.

  • Ensure programs and projects are measured according to technical standards and Child Well-being targets.

  • Ensure Operations Plans are developed and implemented with community engagement, taking into account local capacities and utilising Do No Harm/Local Capacities for Peace (DNH/LCP).

Establish, lead, resource and staff Operations unit to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to National Office (NO) capacity building in the area of emergency response in coordination with NO

  • leadership and Human Resources (HR).

  • Determine Operations organisational structure and staffing plan with HR.

  • Monitor recruitment and deployment of Operations staff and plan for capacity development.

  • Ensure Operations staff handovers are conducted.

  • Develop Operations budget in coordination with Finance, ensuring strong alignment and coordination with

  • Programming team during budgeting and budget management process.

  • Plan for Operations transition/integration.

Conduct response operational planning to ensure effective coordination and timely delivery of response activities:

  • Plan and facilitate detailed operational plan and delegate responsibilities to carry out plan.

  • Ensure Accountability mechanisms are in place for Community and stakeholder feedback.

  • Planning process considers community requirements (i.e. timelines) and progress is monitored by Design, Monitoring & Evaluation (DME).

  • Facilitate planning between sectors to meet overall program goals.

  • Facilitate requirements planning with Support Services.

  • Ensure collaborative planning with external stakeholders such as UN Agencies, other NGOs and Government ministries where possible through coordination mechanisms.

Oversee implementation and monitoring of operations to ensure achievement of response goals and objectives and inform operational improvement:

  • Monitor results against sector plans and address identified issues.

  • Monitor expenditure reports and take corrective action with Finance and Programs.

  • Review Monitoring & Evaluation (M&E) and Accountability data with Sectors and Programs to identify and address any issues for operational improvement.

  • Review context analysis with Programs and Liaison for Operational Intent adaptation.

  • Review findings of learning events and evaluations with Programs to make operational improvements.

  • All evaluations of sector interventions are planned with DME to assess effectiveness and timeliness.

Oversee development and implementation of operations reporting systems to support timely and accurate reporting:

  • Establish and implement internal reporting system in coordination with DME.

  • Ensure Operations provide input for grant/donor and program milestone and reports to Programs.

  • Write report on quality risks and their resolution and submit to Response Director on regular basis.

  • Ensure that Operations meets reporting requirements for Clusters, Ministries and/or in-country stakeholders.

Ensure implementation of response operations according to safety standards with support from the Security function:

  • Organise security assessments for all field operations that inform a security plan.

  • Implement the recommendations of the security plan for all field operations.

  • Ensure security incident reporting protocols are complied with by operations staff.

  • Ensure Operations staff adhere to security standards for staff movement and communications.

  • Work with Security to ensure safe and effective Civil/Military relationships with armed actors.

Ensure operations meet WV minimum quality standards and support improvement, reflection, learning and innovation in sectors:

  • Ensure previous sectors learning from Global Learning Facilitator are reviewed.

  • Encourage the incorporation of sector best practice and innovation.

  • Ensure sector have a quality plan to meet quality criteria and minimum sector standards.

  • Ensure achievement of all function quality criteria is monitored and reported regularly.

  • Ensure risks limiting achievement of objective to quality criteria are reported & rapidly addressed.

  • Ensure mechanisms are established to identify, document, and share function lessons learned.

Coordinate with Support Services function for ongoing provision of funds, staff, equipment, vehicles and supplies to ensure timely implementation of operations:

  • Ensure Ops submit clear and timely budgets and funds requests to Finance.

  • Ensure Ops submit clear and timely staff plans to HR and immediately advises on changes.

  • Ensure Ops follow Finance procedures to rapidly process payments to suppliers.

  • Ensure Ops submit vehicle requirements to logistics and follow vehicles management guidelines.

  • Ensure Ops submit communications requirements to ICT and follow ICT procedures.

  • Address delays in Support Services to Response Manager for rapid resolution and waivers.

Identify, report and refer operational blockages caused by external actors to Liaison to be addressed through external advocacy:

  • Establish operation team protocols where sector and geographic leads identify and report where external actors are

  • delaying/preventing implementation.

  • Refer issues delaying implementation to Liaison to resolve through inter-agency coordination and/or government

  • relations.

  • Ensure protection issues are reported and addressed in coordination with Advocacy.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 5-7 years in leadership role in the humanitarian assistance and development sector, with a significant

  • portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Experience in program management and implementation of multi-sectoral emergency response projects.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Strong team leadership skills.

  • Emotional intelligence (self awareness, managing emotions and those of others, remaining calm/composed, dealing

  • with ambiguity and change).

  • Effective in written and verbal communication in English.

  • Academic and on-the-job training in at least one of the support services or response-sector relevant areas.

Preferred:

  • Understanding of the international humanitarian system, particularly the systems, structures and key actors.

  • Understanding of the key accountabilities that must be maintained in a response (beneficiaries, donors, peers).

  • Ability to lead operational planning processes.

  • Strong communication skills (oral and written) with ability to express ideas and concepts clearly and persuasively with

  • senior internal and external stakeholders.

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders as well

  • as staff.

  • Ability to work in coordination with other humanitarian organizations.

  • Ability to analyse and make decisions in challenging situations in the absence of specific guidance and/or full information.

  • Ability to communicate and model to staff positive behaviors which help them remain resilient and effective in

  • dynamic and high pressure environments.