World Vision International

Job Opportunities in Colombia

World Vision tiene presencia en Colombia desde el año 1978. Actualmente acompañamos a comunidades de 7 ciudades del país (Armenia, Barranquilla, Bogotá, Bucaramanga, Cali, Medellín y Montería) y a la comunidad indígena Guambiana de Silvia, en el departamento del Cauca implementando 27 programas de desarrollo.

Desarrollamos proyectos en zonas urbano-marginales del país con especial énfasis en las problemáticas de la niñez, promoviendo relaciones de solidaridad y transformación humana.

Contamos con una cobertura directa aproximada de 77 mil niños, niñas, adolescentes y jóvenes, que junto con sus familias y comunidades se benefician de los programas de desarrollo, asistencia humanitaria y promoción de la justicia desarrollados por World Vision. De esta manera llegamos a cubrir, tanto directa como indirectamente, a una población cercana a 400.000 personas.

World Vision Colombia desea invitar a personal altamente competente, pensador estratégico, dinámico y orientado a resultados para aplicar a las vacantes ofertadas dentro de nuestra organización.

Current Opportunities

National Director - World Vision Colombia

PURPOSE OF POSITION:

Strategically lead, develop and direct the implementation of all aspects of World Vision Colombia Ministry as an effective member of the Partnership in line with Twin Citizenship principles to ensure high Ministry quality and high impact in the field; be accountable for all of aspects of WV’s work in the country.

Ensure that WV Colombia ministry is directly contributing to the well-being and integral protection of children including their rights, protection and participation, within their families and communities and stays relevant to impact.

Ensure organizational sustainability by providing leadership, strategic direction and support in the implementation of the National Strategy (AF19 – AF21) that contributes to increase the impact, positioning and sustainability of the Ministry, the organizational effectiveness and to strengthen the organizational identity and culture.

Establishment and maintenance of collaborative partnerships between WV Colombia and donors, partners, all tiers of government, churches, Faith Based Organizations and other non-governmental organizations.

Observe and maintain as a referent World Vision core documents (Vision, Mission, Statement of Faith, Core Values and Covenant of Partnership) and demonstrate a spiritual life of quality that is an example to others.

KEY RESPONSIBILITIES:

Lead increase and diversification of the Funding Portfolio for self-sustainability with emphasis in social marketing, local fund raising through individual donations, funds from private sector, government, foundations and multilateral organizations:

  • Influence donors using creative approaches to motivate them to get involved in support of World Vision Colombia Ministry.

  • Implement the vision for grants acquisition and manage them within the NO, ensure that grants are strategically aligned to NO priorities and consider the competitive landscape.

  • Strengthen the integration and alignment of marketing and programming for coordinated design and promotion of products and programmes.

  • Maintain the implementation of long term and short term programs that create new opportunities for acquisition, retention and transformation of diverse set of donors.

  • Strengthen digital technologies approach for fundraising.

Create and strengthen external relations with Christian leaders, private sector, government, NGOs and civil society to promote children protection and development in Colombia and for fulfilment of WV strategic mandates:

  • Build proactive external relationship with church leaders, local government leaders, donors, private corporations for the following purposes:

  • Advocacy agenda - promote integral well-being and protection with tenderness of childhood, through the incidence on public politics that impact the childhood.

  • Institutional relations for acquisition of resources.

  • Enable and support programmes in the country by government agencies at all levels.

  • Media relations; ensure that WV and Child Well-Being and protection agenda are promoted appropriately.

  • Acquisition and cultivation of key partners.

Ensure advocacy towards the protection of children and the promotion of their rights:

  • Represent World Vision Colombia engage and build strategic alliances with the government ministries, WV advisory council, major donor agencies, WV Partnership, non-governmental agencies, churches, Faith Based Organizations and media.

  • Develop and implement appropriate advocacy strategies to raise awareness of- and advocate for change in- key issues within the specific context in favor of children.

  • Provide leadership, strategic direction and support to the team for developing and implementing excellent donor experience and acquisition of Ministry funds.

  • Identify new opportunities and forge alliances that lead to optimization of the resources.

Ensure national operations meets the aspirations, results, objectives and quality of child well-being and protection approaches:

  • Represent World Vision Colombia engage and build strategic alliances with the government ministries, WV advisory council, major donor agencies, WV Partnership, non-governmental agencies, churches, Faith Based Organizations and media.

  • Develop and implement appropriate advocacy strategies to raise awareness of- and advocate for change in- key issues within the specific context in favor of children.

  • Provide leadership, strategic direction and support to the team for developing and implementing excellent donor experience and acquisition of Ministry funds.

  • Identify new opportunities and forge alliances that lead to optimization of the resources.

Ensure national operations meets the aspirations, results, objectives and quality of child well-being and protection approaches:

  • Collaborate and build coalitions to catalyze movements for children’s well-being and protection, locally and globally.

  • Influence national strategic mandates and priorities with global priorities for child well-being and protection.

  • Ensure that the NO functions in a contextualized, complementary, sensitive and cohesive manner.

  • Ensure programming implementation and quality through schools in WV Colombia prioritized regions and neighborhoods.

Ensure national operations meets the aspirations, results, objectives and quality of child well-being and protection approaches:

  • Collaborate and build coalitions to catalyze movements for children’s well-being and protection, locally and globally.

  • Influence national strategic mandates and priorities with global priorities for child well-being and protection.

  • Ensure that the NO functions in a contextualized, complementary, sensitive and cohesive manner.

  • Ensure programming implementation and quality through schools in WV Colombia prioritized regions and neighborhoods.

Ensure Operational Leadership and Stewardship Excellence:

  • Ensure that World Vision Colombia operations provide relevant impact in the country and region.

  • Lead the development and execution of the country strategy through programme approaches and operating plans with clear, measurable short-term and long-term targets.

  • Ensure country strategy is aligned with WV global strategic priorities and expectations agreed with the Advisor Council.

  • Ensure organizational sustainability by ongoing predictive success planning (funding, Ministry, organizational development, leadership pipeline, leadership development).

  • Ensure implementation and compliance to Partnership Performance Management Standards and Principles, while seeking to implement Performance Management guidelines on a reasonable level.

  • Ensure excellent standards in the management of the human, financial, capital and technical resources of the organization, which includes inspiring and setting high standards of work and clear performance indicators and accountability

  • to stakeholders.

  • Ensure organizational compliance to the country Government standards and laws for WV operations in the country.

Lead the strengthening of organizational Leadership and Organizational Culture based on organizational identity and partnership strategy:

  • Promote WV’s Vision, Mission, Core Values and key Partnership Standards and Practices among the staff and partners and ensure these are the core foundation of World Vision Colombia strategies and work.

  • Be model of a high standard of personal Christian leadership, ministry and integrity through lifestyle and work relationships, and provide spiritual guidance to staff by the WV Vision, Mission and Core Values.

  • Inspire staff to support Christian identity, commitments and witness.

  • Promote a culture of innovation and agility in order to respond timely to external challenges and expectations and ensure relevance.

  • Promote a culture of learning and development, employee engagement and good stewardship of human capital in the office.

  • Build organizational culture, which leverages respect, value and promotes gender, age and ethnic diversity.

  • Build and promote an organizational culture that is sustainable for growth and high performance.

  • Contribute to the global pool of workforce of WV Partnership by sourcing, recruiting or building committed, competent talents from within the country.

Practice Twin Citizenship in negotiations, events and activities of the partnership:

  • Act as a Twin Citizen and global leader ensuring that National Office participates in global processes and decisions and allocates resources and talent where most needed, Partnership wide.

  • Source best practices and strategic services available Partnership wide, be aware of, and apply relevant innovative approaches.

  • Support the Chair of the WV Colombia Advisor Council in coordinating Council meetings, and in maintaining a pool of contacts from which to draw future Council members.

  • Support Advisor Council Chair and AC members in succession plans.

Position and represent WV Colombia branding as a Christian organization with emphasis in Children protection and promotion:

  • Strategically position WV Colombia as a credible and trustworthy national and global partner.

  • Ensure WV is positioned as a leading NGO in promoting the well-being and integral protection of the most vulnerable children within the country context to enhance public and stakeholders confidence and trust.

  • Ensure that the WV brand is respected within the country and is consistently modeled in staff conduct and throughout office operations.

Lead change management in WV Colombia ensuring clarity of vision, disciplined execution, staff commitment and high performance:

  • Practice an adaptive leadership open to collaborative analysis and addressing challenges and conflicts timely.

  • Ensure timely, effective and appropriate organizational internal communications strategy in WV Colombia, and when needed ensuring to be the one who communicates purpose and vision of change timely and constantly to all staff and teams.

  • Ensure formation to the leadership team so they can face change and have management capacities.

  • Establish an intentional approach to change management through a strategy or plan.

Ensure organizational sustainability by leading and Managing WV Colombia team in a way that facilitates a high performance culture, open trustworthy relationships and integrity:

  • Establish and ensure a collaborative working environment across areas and teams.

  • Lead and prepare others for taking decisions and lead organizational processes in order to ensure and promote organizational agility.

  • Build sustainability through the growth and development of staff and leadership capability and effective organizational succession planning for all leadership roles including the National Director and Senior Leadership Team.

  • Inspire, motivate, accompany and develop the Senior Leadership Team.

Lead overall financial integrity with emphasis in financial management and operations, risk management and response to audits and peer reviews:

  • Ensure effective stewardship and accountability of WV and other donor resources, finances and people.

  • Ensure efficient and effective organizational practices, which result in successful financial and operational audit rating.

  • Promote and model high level of transparency, integrity and zero tolerance to fraud.

  • Ensure the office compliance to local legal requirements and standards.

  • Represent World Vision Colombia in courts, if required.

  • Provide direction for integrating private and public funds to maximize results and respond to community needs in most effective and efficient way.

  • Have overall responsibility for assessment of risks and the development of risk management planning to mitigate risks to NO operations, staff, assets and programmes.

  • Maintain complete accountability to the Advisory Council and Regional leadership on the management of risks facing the organization.

Humanitarian Emergency Affairs (HEA):

  • Maintain the capacity to respond to natural and man-made emergencies in coordination with the HEA team.

  • Collaborate with HEA Regional Director in determining the appropriate level of emergency response in country.

  • Oversee relief efforts, as and when they arise and work in partnership with HEA response teams. Build in-country relief response capacity to ensure adequate disaster mitigation, management and response.

KNOWLEDGE, SKILLS & ABILITIES:

  • Minimum Qualification required: Master’s degree in Management, Social Sciences or equivalent.

  • Experience: At least 8 years senior management experience, including 5 years in a proven Marketing and Business development role with ambitious and challenging targets, and proven experience in the social sector.

  • Essential capabilities, skills and experience for the new National Director.

  • Proven Leadership, Management and Team Development skills.

  • Proven experience and knowledge in marketing and fundraising.

  • Work experience with Advisory Councils and Directive Boards.

  • Management skills in the areas of strategy & planning, financial management, risk management, people development and management, and management of organizational processes focusing on results delivery.

  • Ability to make decisions and work under pressure in uncertainty complex contexts.

  • Ability to maintain effective work relationships with all levels of staff, board and other stakeholders; additionally, ability of external relationship and networking.

  • Ability to communicate and negotiate with key internal and external stakeholders at a national and international level.

  • Familiar with current donor trends, both private and public.

  • Proficient English and Spanish is required.

  • Comprehension of Colombia country context and culture.

  • Must be a committed Christian, able to stand above denominational diversities.

  • Perform other duties as required.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 40% of the time.

  • Work environment: Office-based with frequent travel.

  • On call: 100%

Response Programmes Director

*Country location to be determined based on response.

*Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

PURPOSE OF POSITION:

The Response Programmes Director oversees/leads the Sector Programming Team, including Program Officer(s), Design Monitor Evaluation (DME), Humanitarian Accountability and Information Management. The Programme Director supports the Response Director (RD) and Operations Director (OD) in designing the response strategy and operations plan and works in close coordination with both.

The Response Programmes Director is responsible to manage grant acquisition, assessments, monitor and humanitarian accountability and liaises with Support Offices (SOs), and international donors.

Response Programmes Director is part of the Response Senior Leadership Team. Response Programmes Director will coordinate/advise with Response Director (RD)/Senior Leadership Team (SLT) go or no go for proposals.

KEY RESPONSIBILITIES:

Establish, lead, resource and staff the programmes unit to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to National Office (NO) capacity building in the area of emergency response in coordination with NO leadership and Human Resources (HR).

  • Determine Programmes organisational structure and staffing plan with HR.

  • Work with HR to recruit and deploy Programmes staff and plan for capacity development.

  • Ensure Programmes staff handovers are conducted.

  • Develop Programmes budget in coordination with Finance.

  • Support RD and Finance in developing Response Budget, ensuring strong alignment and coordination with Operations team during budgeting and budget management process.

  • Plan for Programmes Unit transition/integration with NO, where applicable.

Lead the programme planning process to ensure alignment with context, humanitarian needs, response strategy as well as operational feasibility and technical quality:

  • Support development of operational intent plan to align with funding allocations ensuring operational feasibility and

  • technical quality.

  • Support Sectors and Operations Director to draft response plan.

  • Work with Grants, Acquisition and Management (GAM) to coordinate grant acquisition.

  • Write Operational Intent inclusive of targets.

  • Prepare project RACIs (responsible, accountable, consulted, informed) for new grants.

Oversee donor liaison and advocacy is undertaken to resource operations plan to address humanitarian needs. The Response Programmes Director will ensure that the GAM team undertake the following activities:

  • Monitor and analyse donor opportunities to ensure they align with operational intent.

  • Communicate humanitarian needs identified through assessments, monitoring data and community feedback to in-country donors and Support Offices International Programmes Groups.

  • Represent World Vision with potential donors (ECHO, DFID, EU, OFDA, etc.) including bilateral, multilateral and corporate.

  • Collaborate with Advocacy to influence donor funding strategies when appropriate.

  • Liaises with SOs regarding donor priorities and opportunities for funding.

  • Support Finance in the allocation and tracking of response funding to ensure response strategic priorities are funded and effective leveraging of available funding.

  • Support mapping of all funding sources with Finance.

  • Support funding allocation process (Private Non Sponsorship & grant opportunities) in coordination with Finance, Response Director and Operations to reflect response strategic priorities, operational realities and ensure compliance with relevant funding regulations.

  • Support Finance to track donor funding allocation and commitments to ensure response strategic priorities are funded.

  • Oversee development and submission of project proposals to donors to resource operations plan.

  • Develop project proposals with Operations, Advocacy, Finance and relevant Support functions and ensure stakeholders have the opportunity to review proposals and raise issues prior to submission to donors.

  • Ensure proposals are aligned with the operational plan, sector DADDs and standards.

  • Ensure proposals are aligned with accountability standards and basic DME requirements.

  • Maintain donor and SOs communications to facilitate funding acquisition.

  • Support Finance to ensure an up-to-date funding matrix.

Ensure support for Finance to establish grant management system to guarantee fulfillment of donor requirements:

  • Support Finance to conduct grant orientation or grant start-up workshops for relevant staff.

  • Plan and manage donor reporting to ensure that all donor requirements are met.

  • Support Finance with monitoring of grants for compliance with grant requirements.

  • Oversee planning, implementation, analysis and sharing of findings from assessments and program monitoring.

The Response Programmes Director will ensure that the DME team undertake the following activities:

  • Design and implement community consultation processes to ensure understanding of World Visions role, planned interventions and provide opportunities for input and feedback into programme and project designs.

  • Design and implement Information Provision plan to ensure that accurate and reliable information about the programme is made available and shared with communities in a timely and accessible manner.

Establish and support implementation of complaint and feedback mechanisms:

  • Document, implement and monitor complaint and feedback systems to ensure timely responses to communities.

  • Consolidate and analyse community complaint information to inform Operations and response management of key issues raised by beneficiaries.

  • Coordinate Humanitarian Accountability planning and learning with other accountability focused INGOs and LNGOs.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 3-5 years in leadership role in the humanitarian assistance and development sector, with a significant portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Experience in program management and implementation of multi-sectoral emergency response projects.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Work experience as Program Officer at least for 1-3 years in a country other than the home country.

  • Strong team leadership skills.

  • Emotional Intelligence (self awareness, managing emotions and those of others, remaining calm/composed, dealing with ambiguity and change).

  • Understand Humanitarian Industry and have proven experience within a relief setting.

  • Effective in written and verbal communication in English.

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders.

Preferred:

  • Previous experience working in complex emergency/rehabilitation settings.

  • Experience coordination with INGOs and other key stakeholders-High degree of negotiation and persuasion skills.

  • Ability to work with a reasonable level of comfort in high tension and high security risk situations.

  • Ability to maintain performance expectations in diverse cultural contexts psychologically stressful environs and physical hardships.

  • Ability to facilitate the creation of cross-functional project teams and the development of national strategies.

  • Excellent time-management and prioritization.

  • Demonstrates openness and transparency.

Response Director

*Country location to be determined based on response.

*Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

PURPOSE OF POSITION:

The Response Director (RD) has primary responsibility for directing the response from strategy to implementation, inclusive of performance and oversight of all aspects of the response. She/he should develop and maintain an efficient, cohesive team, while ensuring effective coordination and relationships with the other agencies, officials, beneficiaries, donors and all areas of the Partnership.

KEY RESPONSIBILITIES:

Develop and monitor implementation of response strategy that addresses WV strategic goals to meet humanitarian needs:

  • Lead response strategy development with National Director (ND), Regional Leader (RL), Partnership Executive Team

  • (PET) and other senior stakeholders.

  • Ensure primary and secondary information on needs inform strategy formulation.

  • Ensure context analysis informs strategy development.

  • Consult with ND and RL to ensure National Office (NO) strategy and plans (including Child Wellbeing targets) are taken into account in

  • response strategy formulation.

  • Ensure strategy aligns with anticipated capacity.

  • Monitor appropriateness of strategy in addition to implementation of strategy and transition plans.

Ensure response is staffed to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to NO capacity building in the area of emergency response in coordination with NO leadership and Human Resources (HR).

  • Determine response organization structure with ND and HR.

  • Conduct high-level workforce planning with HR and mobilise surge functions as required.

  • Oversee the recruitment of the RDs direct reports.

  • Ensure defined accountabilities under the Emergency Management System (EMS) are clear for each function including Term of Reference (TOR) objectives and qualitycriteria.

  • Ensure HR works with EMS functions to identify workforce requirements.

  • Ensure HR plans for capacity building with EMS functions.

  • Ensure HR develops performance planning and review processes that include quality criteria.

  • Ensure HR establishes a staff care function and mechanisms that support staff well-being.

  • Consult ND to plan Response team transition/integration.

  • Ensure adequate internal communications mechanisms are in place to ensure policies, information and decisions are shared with staff as appropriate.

Establish and maintain effective working relationships with humanitarian actors, government representatives, World Vision stakeholders, the media and general public:

  • Represent the response in Partnership Executive Team and Partnership Coordination Team (PCT) (where activated).

  • Identify and highlight areas of conflict to Response Senior Management Team (SMT), ND, RL and Partnership

  • Executive Committee (where activated).

  • Create and maintain collaborative relations and where appropriate partnerships with government, other NGOs, UN

  • agencies, civil society, churches, bi-lateral missions and donors.

  • Participate in consortium meetings and Response related national coordination meetings.

  • Ensure World Vision is represented at relevant technical and coordination mechanisms in-country.

  • Serve as an organizational spokesperson for media interviews, advocacy initiatives and other public events.

Develop and plan response to achieve response strategy goal and objectives:

  • Provide oversight to funding allocation (i.e. Private Non-sponsorship or PNS, grants, etc) to ensure alignment with

  • strategy and humanitarian needs.

  • Ensure response programme development meets World Vision and international standards.

  • Ensure that adequate funding to address humanitarian needs is acquired.

  • Ensure Advocacy staff are empowered to integrate advocacy across sectors and to develop child-focused advocacy positions which are aligned with strategy and organisational priorities, in strong alignment with NO and Response

  • Operations teams.

  • Facilitate the signing of MOUs and contracts, with donors, Support Offices (SOs) and other relevant stakeholders.

  • Ensure appropriate waivers are in place to facilitate timely response implementation.

Implement response programme in accordance with commitments to meet international and WV standards:

  • Ensure that accessible beneficiary feedback mechanisms are established and functioning.

  • Ensure staff establish community accountability methods across all of the response program.

  • Monitor and identify risks to programme quality and coordinate resources to address them.

  • Ensure that all programmes are implemented, monitored and evaluated according to set plans and that agreements

  • with donors, SOs and other stakeholders are adhered to.

  • Ensure management meetings address quality risks, relevant monitoring data and community feedback.

  • Initiate resourcing mechanisms and ensure financial and material (in-kind) resources are managed according to WV

  • standards, donor and SO agreements.

Initiate response funding mechanisms with support of ND, RL & Regional HEA Director (RHEAD):

  • Ensure that funding is managed and accounted for in compliance with donors and Support Offices agreements and WV standards.

  • Ensure that programme and projects audits are planned and conducted as per WV audit regulations and donor government requirements.

  • Ensure that audit reports are responded to and recommendations implemented.

Ensure that response meets World Vision minimum quality standards and supports program improvement, reflection, learning and innovation:

  • Ensure previous response learnings from Global learning facilitator are reviewed in program design.

  • Encourage the incorporation of best practice and innovation in program design.

  • Ensure all functions have quality planning sessions to meet quality objectives of their TOR.

  • Ensure achievement level of all function quality objectives is monitored monthly and reported.

  • Ensure risks that prevent the achievement of quality objectives are reported and rapidly addressed.

  • Ensure mechanisms are established to identify, document, and share lessons learned with Partnership.

Oversee Security function, planning and implementation to ensure response staff and organisational safety and security:

  • Ensure staffing of Security function.

  • Provide oversight to implementation of security protocols as per CSR.

  • Facilitate inter-agency coordination for information sharing and intelligence sharing.

Ensure response internal and external reporting requirements are met:

  • Liaise with Programmes and Info Management to ensure internal and external reporting requirements are planned for

  • and reports are prepared.

  • Review and submit partnership programme reports.

  • Prepare and submit monthly management reports.

  • Ensure internal response coordination & information sharing mechanisms are functioning.

Ensure that response staff have appropriate housing, offices and information/communication systems:

  • Ensure that staff have access to appropriate office space/equipment, information/communication systems/equipment

  • and other facilities which enable them to carry out their responsibilities.

  • Ensure that all response vehicles and other equipment are well managed and maintained.

  • Where necessary, ensure that relevant staff have access to appropriate housing.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 5-7 years in leadership role in the humanitarian assistance and development sector, with a significant

  • portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Experience in serving as an organizational spokesperson to media and other external audiences.

  • Effective in written and verbal communication in English.

Preferred:

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders as well

  • as staff.

  • Ability to work in coordination with other humanitarian organizations.

  • Ability to analyse and make decisions in challenging situations in the absence of specific guidance and/or full

  • information.

  • Ability to communicate and model to staff positive behaviours which help them remain resilient and effective in dynamic and high pressure environments.

Work Environment:

  • Work hours are often in excess of 12 hours per day during difficult periods of the response.

  • Responses are often mounted in insecure or natural disaster-prone contexts, which may disrupt normal work patterns

  • and generate staff safety issues.

  • Work and housing environments may at times be well below normal standards in terms of facilities, equipment, food availability and hygiene.

Response Operations Director

*Country location to be determined based on response.

*Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

PURPOSE OF POSITION:

Response Operations Director leads the Operations team and oversees the implementation of the response activities. He/she transforms the response strategy into implemented reality, managing day-to-day sector activities and providing technical guidance to the Programmes team for design and programme quality.

KEY RESPONSIBILITIES:

Ensure program planning is informed by technical standards and operational viability:

  • Contribute to planning of sector requirements for people, funding and supplies.

  • Ensure all program designs are based on needs assessment findings (primary & secondary data) and analysis,

  • targets the most vulnerable/chronically and is operationally viable.

  • Ensure all programs refer to technical standards, consider government standards and are aligned with Strategic

  • Guidance and Do-Assure Dont Do (DADDs) for the First Phase of Emergency Responses and Sector Packages.

  • Ensure inclusion of advocacy issues and cross cutting themes are considered in design.

  • Ensure programs and projects are measured according to technical standards and Child Well-being targets.

  • Ensure Operations Plans are developed and implemented with community engagement, taking into account local capacities and utilising Do No Harm/Local Capacities for Peace (DNH/LCP).

Establish, lead, resource and staff Operations unit to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to National Office (NO) capacity building in the area of emergency response in coordination with NO

  • leadership and Human Resources (HR).

  • Determine Operations organisational structure and staffing plan with HR.

  • Monitor recruitment and deployment of Operations staff and plan for capacity development.

  • Ensure Operations staff handovers are conducted.

  • Develop Operations budget in coordination with Finance, ensuring strong alignment and coordination with

  • Programming team during budgeting and budget management process.

  • Plan for Operations transition/integration.

Conduct response operational planning to ensure effective coordination and timely delivery of response activities:

  • Plan and facilitate detailed operational plan and delegate responsibilities to carry out plan.

  • Ensure Accountability mechanisms are in place for Community and stakeholder feedback.

  • Planning process considers community requirements (i.e. timelines) and progress is monitored by Design, Monitoring & Evaluation (DME).

  • Facilitate planning between sectors to meet overall program goals.

  • Facilitate requirements planning with Support Services.

  • Ensure collaborative planning with external stakeholders such as UN Agencies, other NGOs and Government ministries where possible through coordination mechanisms.

Oversee implementation and monitoring of operations to ensure achievement of response goals and objectives and inform operational improvement:

  • Monitor results against sector plans and address identified issues.

  • Monitor expenditure reports and take corrective action with Finance and Programs.

  • Review Monitoring & Evaluation (M&E) and Accountability data with Sectors and Programs to identify and address any issues for operational improvement.

  • Review context analysis with Programs and Liaison for Operational Intent adaptation.

  • Review findings of learning events and evaluations with Programs to make operational improvements.

  • All evaluations of sector interventions are planned with DME to assess effectiveness and timeliness.

Oversee development and implementation of operations reporting systems to support timely and accurate reporting:

  • Establish and implement internal reporting system in coordination with DME.

  • Ensure Operations provide input for grant/donor and program milestone and reports to Programs.

  • Write report on quality risks and their resolution and submit to Response Director on regular basis.

  • Ensure that Operations meets reporting requirements for Clusters, Ministries and/or in-country stakeholders.

Ensure implementation of response operations according to safety standards with support from the Security function:

  • Organise security assessments for all field operations that inform a security plan.

  • Implement the recommendations of the security plan for all field operations.

  • Ensure security incident reporting protocols are complied with by operations staff.

  • Ensure Operations staff adhere to security standards for staff movement and communications.

  • Work with Security to ensure safe and effective Civil/Military relationships with armed actors.

Ensure operations meet WV minimum quality standards and support improvement, reflection, learning and innovation in sectors:

  • Ensure previous sectors learning from Global Learning Facilitator are reviewed.

  • Encourage the incorporation of sector best practice and innovation.

  • Ensure sector have a quality plan to meet quality criteria and minimum sector standards.

  • Ensure achievement of all function quality criteria is monitored and reported regularly.

  • Ensure risks limiting achievement of objective to quality criteria are reported & rapidly addressed.

  • Ensure mechanisms are established to identify, document, and share function lessons learned.

Coordinate with Support Services function for ongoing provision of funds, staff, equipment, vehicles and supplies to ensure timely implementation of operations:

  • Ensure Ops submit clear and timely budgets and funds requests to Finance.

  • Ensure Ops submit clear and timely staff plans to HR and immediately advises on changes.

  • Ensure Ops follow Finance procedures to rapidly process payments to suppliers.

  • Ensure Ops submit vehicle requirements to logistics and follow vehicles management guidelines.

  • Ensure Ops submit communications requirements to ICT and follow ICT procedures.

  • Address delays in Support Services to Response Manager for rapid resolution and waivers.

Identify, report and refer operational blockages caused by external actors to Liaison to be addressed through external advocacy:

  • Establish operation team protocols where sector and geographic leads identify and report where external actors are

  • delaying/preventing implementation.

  • Refer issues delaying implementation to Liaison to resolve through inter-agency coordination and/or government

  • relations.

  • Ensure protection issues are reported and addressed in coordination with Advocacy.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 5-7 years in leadership role in the humanitarian assistance and development sector, with a significant

  • portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Experience in program management and implementation of multi-sectoral emergency response projects.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Strong team leadership skills.

  • Emotional intelligence (self awareness, managing emotions and those of others, remaining calm/composed, dealing

  • with ambiguity and change).

  • Effective in written and verbal communication in English.

  • Academic and on-the-job training in at least one of the support services or response-sector relevant areas.

Preferred:

  • Understanding of the international humanitarian system, particularly the systems, structures and key actors.

  • Understanding of the key accountabilities that must be maintained in a response (beneficiaries, donors, peers).

  • Ability to lead operational planning processes.

  • Strong communication skills (oral and written) with ability to express ideas and concepts clearly and persuasively with

  • senior internal and external stakeholders.

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders as well

  • as staff.

  • Ability to work in coordination with other humanitarian organizations.

  • Ability to analyse and make decisions in challenging situations in the absence of specific guidance and/or full information.

  • Ability to communicate and model to staff positive behaviors which help them remain resilient and effective in

  • dynamic and high pressure environments.