World Vision International

Job Opportunities in Costa Rica

 

Current Opportunities

Travel & Expense Clerk

PURPOSE OF POSITION:

The P2P Travel & Expense (T&E) Clerk is responsible of ensuring timely and accurate review of the expense reports and cash advance requests received from our local stakeholders. Responsibility of this position includes to perform a correct audit process and having the correct data-based criteria to either approve or reject a request, based on the T&E local policies. Also, provide support and assistance to requesters when they have inquiries related to the T&E process.

KEY RESPONSIBILITIES:

  • Conduct expense report auditing and make decisions on approving or flagging and returning expense items that are against the local policy.

  • Constant communication with stakeholders that require amending their expense report.

  • Monitor and execute internal control and quality assurance (QA) procedures.

  • Provide audit support related to the Travel & Expense process when needed.

  • Assist customers with P2P and/or T&E related questions. Review and follow up on emails received on the internal mailbox ([email protected]).

KNOWLEDGE, SKILLS & ABILITIES:

  • Within 1 - 3 years of related professional experience, or equivalent combination of education and experience.

  • Experience in interfacing with business customers in resolving processing invoices and/or expense reports (desired).

  • Bachelors Degree, preferably in Accounting or Finance.

  • Spanish - 100%

  • English - 70%

Preferred:

  • Proficient in using accounting and financial systems

  • Knowledge of Microsoft Office suite

  • Excellent customer service skills

Senior Digital Asset Management Specialist

*Preferred position location: Costa Rica. Other locations to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

Reporting to the Senior Manager of Global Content, the Sr. Digital Asset Management Specialist is responsible for leading overall strategy and workflow of the Digital Asset Management system, as well as overseeing user training/onboarding. This role is responsible for ensuring adoption and use of the system across Support Offices, National Offices and Global Center departments and offices.

As part of the Global Content Team within Global Marketing and Communications, this role will support the Partnership strategy “Our Promise” by ensuring timely and easy access to content aligned with the strategy. The overarching purpose of the Global Content team is to showcase and distribute strategic content that is easily accessible through current and emerging technologies.

This position will help meet Partnership content needs by leading the creation of collections and content packages with aim towards alignment with Support Office content needs. This will include reducing duplication and making editorial decisions on content in systems. To accomplish this and to facilitate Support Office adoption and use of the system, this role will work closely with Support Office marketing and communication staff.

The Sr. Digital Asset Management Specialist will work closely with regional and national communicators, SO and ADP staff, on future systems changes, training and capacity, and troubleshooting. During rapid-onset emergencies, this role will activate as surge capacity to ensure content moves as quickly as possible from the field to users. Oversight of child protection and copyright solutions are also a part of this role.

This role will work alongside the Content Librarian and other team members in asset management, including applying tags and captions, cataloguing and qualitative review of photo, video, audio and text resources within the Digital Asset Management System.

KEY RESPONSIBILITIES:

  • Work with key stakeholders to create and implement roadmap for future development of the DAM system. Establish and lead initiatives surrounding the organization’s DAM system. Survey the evolution of Cortex DAM, its new functionalities and the general trends in the field.

  • Perform and supervise others in tagging and uploading of assets in DAM system. Improve how we catalog and access photos as an enterprise. Ensure compliance with Safeguarding policies and ensure Digital Rights Management and maintain access control with end users (understand Digital Rights Management, and advise and configure archival policies).

  • Ensure scaling (especially for Support Offices) through robust user engagement and training. Create tutorial/instruction documents, supervise onboarding and training of staff on DAM system.

  • Oversee daily maintenance and usability of Digital Asset Management (DAM) system. Work with IT and consultants to document and address bugs and feature improvements.

  • Create governance, process, and documentation for future continuity in managing assets. Ensure quality customer experience by establishing best practices for the DAM, including taxonomy, metadata schema, tagging standards, workflows and processes across the entire organization and within multiple digital asset categories.

KNOWLEDGE, SKILLS & ABILITIES:

  • Bachelor’s degree or equivalent experience in communications, marketing, information science, computer sciences, library science, multi media studies, or other relevant discipline.

  • Extensive knowledge of DAM systems, including structure, functionality, taxonomy and metadata.

  • Robust understanding of digital video production workflows including pre-production, post-production, editing and archival processes.

  • Superior organization, project management skills and attention to detail.

  • Ability to be self-directed, to create workplans and to deliver projects on schedule.

  • Detail-oriented with the ability to multi-task and meet deadlines with minimal supervision.

  • Strong interpersonal skills and the ability to effectively communicate, both written and verbally in English with other departments and stakeholders.

  • Excellent computer skills, including MS Office suite, intranet and internet, and database applications.

  • 3+ years of experience in Digital Asset Management.

  • Keen cross-cultural understanding; ability to collaborate across teams and time zones.

  • Firm understanding of photography, creative, and production processes common in agencies and digital media organizations.

  • Demonstrated ability in photo and video curation; able to identify compelling / powerful images, videos and other narratives.

  • Experience in working with all types of multimedia formats.

  • Demonstrated experience in cataloging, indexing and use of digital library / archive metadata standards.

  • Effective in written and verbal communication in English.

Preferred:

  • Excellent knowledge of creating, retouching, optimizing and delivering imagery across multiple channels.

  • Experience with Cortex Digital Asset Management (by Orange Logic).

  • 5+ years working within a World Vision Support Office.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 20% of the time.

  • Flexibility is required to work outside of normal office hours to accommodate meetings with staff based in other timezones.

Global CRM Officer & Designer

*Please submit your CV in English.

PURPOSE OF POSITION:

Manages and takes ownership of design projects mainly for the Shared Services, but also for the Supply Change Management area, providing advice on a variety of elements including creative design, concept development, and corporate vision /brand adherence. These roles demonstrate an understanding of marketing and communication strategies and how targeted design can fulfill organisational needs.

Coordinates the Voice of the Customer (VoC) collection via surveys, complaint system, and all current or future efforts related to the CRM-VoC.

Duties include administrative and logistical support (handling all logistics related to training sessions and or events assigned: meeting room reservation, room preparation, material preparation, attendance coordination, printing of materials for training, follow up) , co-coordinating special projects, branding & corporate identity of the Shared Services and Supply Chain Management groups, research, training and report preparation and assisting with the flow of information within the Customer Service team.

KEY RESPONSIBILITIES:

Graphic Designing & Branding (SS/SCM):

  • Provides graphic design support to Customer Service area and CRM, or other teams within SS.

  • Collaborate with the proposals and changes of graphic products for Shared Services and Supply Chain Management.

  • Keeps the look and feel branding of the team (s) under SC and SS areas respecting the WV branding guidelines.

  • Manage and take ownership of design projects, providing strategic advice on a variety of elements including creative design, concept development, and corporate vision/brand adherence.

  • Supports CRM’s Marketing & Comms. strategic efforts like logo design, template creation, illustration, ppt formatting, infographics, newsletters format, etc.

CRM Voice of Customer Coordination:

  • Coordinates the Voice of the Customer (VoC) collection via surveys, complaint system, and all efforts related to the CRM-VoC.

  • Analyses and administer the Voice of customer translation matrix and support the CRM Director in implementation improvement plans.

  • Support CRM’s use of statistical Information to create collaboration to improve customer satisfaction & loyalty.

  • Running campaigns on customer service subjects to re-inforce customer service culture development.

KPI Facilitation, Continuous Improvement & Supports overall SS Customer Service efforts:

  • Keeps monitoring of KPI dashboard for the leadership decision making process.

  • Actively Contribute to continuous Improvement Projects for CS area, such as: documentation reservoir for scripts, documenting processes, procedures, protocols, etc., creating.

  • Collaborate effectively with the Business Intelligence team in administering customer service dashboards and establish a systematized tool for action plan execution after the survey results.

Executing Administrative Services:

  • Provides general administrative support primarily to the customer service area, but also could provide support to CMC and SCM areas. Also supports environmental efforts of the Occupational Health Committee.

  • Provides some executive administrative services, but not limited to presentations, coordination of events (for example Customer Service Week, Annual CMC & CS F2F meeting, Customer Service activities to promote customer-centric behaviours, and any event where the Global CRM Director has participation; CMC and BSD meetings; SLT meetings when), general support to the Director as Senior PoC for the SS in the Costa Rica location.

  • Manages Dept. Meeting – agenda & logistics.

  • Coordinates training logistics. Prepares and give training to personnel in customer service subjects, continuous improvement, branding, communications and any other assigned.

  • Projects & adhoc duties for SS & SCM or other areas that may fall under the Partnership Leader for Supply Change Management, Logistics and Shared services; and the Global CRM Direction.

KNOWLEDGE, SKILLS & ABILITIES:

  • BS degree or college studies.

  • Marketing or related field studies.

  • Interpersonal communication skills.

  • Highly organized person, able to establish his/her priorities and get things done.

  • Training skills.

  • Computer skills.

  • Marketing skills.

  • Excel skills.

  • Statistics skills a plus.

  • Design

  • Customer Service.

  • At least 3 years work experience.

Preferred:

  • English language, full proficiency.

  • Spanish language, full proficiency.

  • Understand how to work with a company’s branding guidelines/identity.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 20% of the time.

Senior Systems Administrator

*Preferred position location: Costa Rica. Other locations to be determined by home country of successful candidate within the PST (Pacific Standard Time) zone where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

Sr. Systems Administrators are responsible for maintaining, monitoring, and supporting systems in a global environment (both on-premise and on-cloud environments). They work on multiple projects as a team lead and provide technical leadership to Systems Administrators. They perform troubleshooting for complex hardware, operating system software and basic network problems.

Systems Administrators and Engineers are responsible for the development and operations of secure and highly available global computing platforms. They design, install, maintain and upgrade the enterprise’s systems operating environment.

They are also responsible for the ongoing reliability, performance and support of the infrastructure. This includes monitoring systems, responding to problems and planning for growth.

Individuals design and build the systems operating environment and infrastructure to meet business requirements. This includes servers, storage, and backup media. They monitor and optimize the performance of operating systems and applications such as Web, Windows, Linux, VMware, Active Directory, DNS and DHCP. They maintain a secure systems environment by installing/maintaining security applications, managing access control mechanisms, and assigning user ids and passwords to authorize systems access. They also monitor automated system backup activities and execute contingency plans in case of system outages. Other responsibilities include providing operations support 24 hours per day, 7 days

per week. They analyze console messages, diagnose system failures and take corrective action in order to ensure continuity of operations. This job family provides system backup processing, manages off-site storage and leads disaster recovery tests.

System Administrators and Engineers need good communication skills and must be able to work collaboratively with system users and other technical colleagues. Individuals work across all functional areas of the enterprise and use a strong customer service orientation to ensure that all requests and problems are resolved in a professional manner. They share their expertise and provide individual training and support to users. Systems Administrators and Engineers work with other technical staff and vendors to provide IT services to all customers.

KEY RESPONSIBILITIES:

Project Planning:

  • Leads or consults short- and long-term project planning efforts with team members, clients and other IT groups.

  • Develops cost/time estimates.

  • Documents discussion and agreements.

Technical Requirements:

  • Works with systems engineer and IT Operations Manager to understand technical requirements for both on-cloud and on-premise environments.

Design/Develop:

  • Integrates solutions with other applications and platforms outside the framework.

Maintenance:

  • Performs routine maintenance tasks for infrastructure systems such as backups, patch management and hot fixes.

  • Develops strategies to manage the frequency of appropriate support package/patch application.

  • Monitors health of systems and provides appropriate recommendations, when required.

Administration:

  • Coordinates and validates activities.

  • Manages user’s level of access to, systems, servers (on-premise & on-cloud) and files.

  • Administers the setup of new profiles, creates and updates access permissions and maintains user accounts.

  • Installs, configures and maintains system hardware and software components.

  • Maintains tracking and configuration documentation and plans.

  • Supervising the installation of system upgrades and service packs.

  • Determines if inactive accounts should be deleted.

Performance Monitoring:

  • Supervises the monitoring procedures and evaluates problems identified by team members.

  • Ensures that capacity workload modeling and availability analysis is performed.

  • Monitors system-operating capacity in terms of disk space, tape storage, memory and CPU utilization.

  • Reviews performance and control reports.

  • Recommends settings changes to the operating system to improve performance and reliability.

  • Develops, maintains, recommends, documents and supports tools and backend utilities to provide capacity planning management.

Testing:

  • Leads or provides technical direction for the planning, designing, and execution of testing efforts.

  • Ensures that tests evaluate all possible impacts on the current infrastructure or application.

Continuous Improvements:

  • Recommends performance metrics.

  • Analyzes and reports on operational metrics to understand performance and to ensure success in process improvements.

System Job Schedule:

  • Translates business and technical requirements to develop automation specifications that span more than one business area.

  • Updates job schedule based on current priorities and special handling requests.

  • Ensures reliability and availability of platforms.

  • Schedules maintenance and repairs.

Computer Operations:

  • Coordinates production job processing.

  • Ensures that maintenance procedures are executed.

  • Updates job schedule based on current priorities and special handling requests.

  • Operates computer hardware systems and related peripheral equipment.

  • Monitors systems on a 24x7 schedule.

  • Performs maintenance procedures.

  • Validates input and output data for completeness and accuracy.

  • Analyzes job processes and recommends improvements.

  • Reviews historical data for trend analysis.

Production Support:

  • Coordinates problem resolution among team members.

  • Documents, monitors, reports, and manages the resolution of systemic issues.

  • Works with Systems Engineers and Architects when issues appear systemic or cannot be resolved.

  • Recommends procedures and controls for problem resolution or creates temporary solutions until permanent solutions can be implemented.

  • Documents problem status and resolution.

  • Develops checklists and scripts for resolving routine problems.

Security:

  • Works with IT Security, where needed, in investigations and/or audits of systems.

  • Analyzes audit trails to detect systematic security violations.

  • Reports security issues when appropriate.

  • Ensures security requirements are adhered to.

Business Continuity:

  • Administers archival activities such as installing, upgrading, configuring, and scheduling and monitoring, jobs.

  • Performs data image archiving.

  • Performs off-site storage procedures.

  • Verifies that system backups run successfully.

Policies, Procedures and Standards:

  • Ensures compliance with policies, procedures and standards.

Service Level Agreements (SLAs):

  • Monitors production, outputs, and services to ensure that SLA’s, and other quality metrics, are being met.

Documentation/User Guides:

  • Writes, reviews and/or maintains technical documentation for product environments.

  • Ensures documentation is developed and maintained.

Communications/Consulting:

  • Supports and participates in the formal reporting of project status.

Coaching/Mentoring:

  • Provides coaching and guidance to team members.

Research/Evaluation:

  • Evaluates future technologies and makes recommendations.

KNOWLEDGE, SKILLS & ABILITIES:

  • Bachelor’s degree or technical institute degree/certificate or equivalent work experience.

  • Requires at least 5+ years administering servers in an enterprise environment.

  • Requires at least 5+ years of experience designing, configuring, and deploying server hardware.

  • Typically requires 5-7 years of relevant information technology work experience.

  • Willingness and ability to travel domestically and internationally, as necessary.

  • Microsoft Azure or AWS Relevant certifications would be an advantage.

  • ITIL v3 or v4 certifications would be an advantage.

  • MCP, MCITP, MCSA, MCSE, VCP would be an advantage.

  • Microsoft Windows Server 2012, 2016 and 2019 would be an advantage.

Preferred:

  • Proven project management skills.

  • Strong background in networking protocols and functions.

  • System analysis and troubleshooting skills.

  • Strong oral and written communication skills.

  • Minimum of four (5) years experience in Windows or Linux Server system administration.

  • Experience writing Python and Windows Powershell.

  • Experience in Azure or AWS management.

  • Experience managing advance Hypervisor/VMWare clusters.

  • Experience managing a Cloud infrastructure.

  • Experience with OS security involving Active Directory, Windows networking, Group policies, DNS, PKI & Certificates.

  • Experience with backup system architectures.

  • Experience with integration of systems.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 5% of the time.

GRRT Finance Director

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

Provide Finance leadership and oversight for World Vision’s Global Responses / Category 3 emergencies. This includes budgeting, financial reporting, internal controls, Grant accounting and risk management. Often the person will also act as Support Services Director, which could additionally include oversight for Administration, IT, Fleet Management and sometimes Supply Chain. Normally the role is for Response start up, and the individual can be required to deploy within 24 to 72 hours from the onset of an emergency. The role is to establish various structures, systems, processes, policies and guidance, and to quickly recruit and build a new team. Budgets can vary, and can be $10 to $30 million during

the initial three months, and up to $100 million annually. Often these emergencies are in high risk contexts, with a shortage of skilled professionals, scarce resources, insecure locations with various armed non state actors, and high levels of fraud & corruption. There is pressure to quickly respond to humanitarian need, through often life-saving interventions, and the person needs be able to take intelligent risks under high pressure, on daily basis.

KEY RESPONSIBILITIES:

60% Deploy to Global Response to act as Response Finance Director:

  • lead Finance, Accounting and Grant Management teams for the Response.

  • establish Accounting and Finance systems.

  • create Finance policies, procedures and guidance.

  • establish financial reporting systems to generate accurate, timely and informative financial reports.

  • establish chart of accounts, within Field Office (FO) structure; ensure appropriate capture of Response support, technical and zonal costs.

  • determine Finance, Accounting and Grants structure, including Zonal offices.

  • recruitment of Local and International staff.

  • lead budgeting process; for the overall Response, for sectors, support services, zones and for Grants & projects.

  • track funding; approved and pipeline.

  • ensure spending is within available funds; advise Response Director on how to strategically use available funds, and lead in decision-making around entering into commitments in view of approved and anticipated funding.

  • lead with Grants management; start up workshops, timely and informative Grant financial reports, periodic meetings with Programs & Operations staff.

  • ensure compliance with donor requirements, including stipulated audits.

  • ensure appropriate Blocked Party Screening checks are in place.

  • fostering strong relationships with, and building capacity of, local Partner Agencies; capacity assessments, initial forming of relationships, developing of partnership agreements, capacity building, coaching / mentoring, agency visits,

  • review of reporting and project close out.

  • carry out risk assessments, and devise strategies to minimize risks to acceptable levels.

  • ensure Response is in compliance with taxation, labour and other laws of host government.

  • train and build capacity of Response Finance and Grants Management teams.

  • provide legal and business advice as appropriate.

  • periodically liaise with FO Finance Director (FD) and Regional Finance Director (RFD) as appropriate; ensure FO FD is informed of critical issues.

  • provide management advice to Response Director and Senior Management Team (both the team and individual members of the management team).

  • active member of SMT

  • post deployment, continue to engage with and support Response Finance Team as appropriate

  • other tasks as appropriate

Deploy to Global Response to act as Support Services Director:

establish Administration department including:

  • structure

  • staffing

  • systems and procedures

establish IT department including:

  • connectivity for office, sub-offices, team houses, warehouses

  • structure

  • staffing

  • systems and procedures

establish Supply Chain Management department including:

  • procurement & logistics

  • structure

  • staffing

  • systems and procedures.

Fleet Management:

  • establish vehicle fleet appropriate for size and duration of Response.

  • Fleet should be cost effective.

  • ensure appropriate controls are in place around vehicle usage, fuel, etc.

7.5% Support non-Global Responses:

  • smaller, but high profile, critical Responses.

  • will often be remote and / or part time support.

  • availability for back-stopping FO, Regional Office (RO) or GC Finance roles as appropriate.

5% Capacity Building:

  • facilitate training events, including simulations.

  • presentations to FO, Regional and other finance groups.

  • development learning materials.

  • coaching and mentoring of staff.

7.5% Emergency Finance systems improvements:

  • develop tools, policies and processes for emergency Finance.

  • participate in Finance Task Force Teams as appropriate.

10% 3UN (UNHCR, UNICEF & UN OCHA):

  • financial oversight of 3UN portfolio.

  • use of Power BI site to enhance visibility of 3UN portfolio / individual projects.

  • follow up on over spending with FOs / SOs.

  • assist with Project close out.

  • trouble shooting with FOs / SOs.

  • training for FO / SO staff on 3UN Finance and Accounting issues.

10% Cash & Voucher Programming (CVP):

  • oversight of CVP portfolio.

  • use of Power BI site to enhance visibility of CVP portfolio / individual projects.

  • trouble shooting with FOs / SOs.

  • training for FO / SO staff on CVP Finance and Accounting issues, including coding.

KNOWLEDGE, SKILLS & ABILITIES:

  • Minimum of 10 to 15 years Accounting and Financial experience in a Field Office for an International Non-Government Organisation, with a minimum of five years’ experience in Humanitarian programs, The candidate should have at least five years of Finance leadership in a Field Office. Ideally experience in leading Support Services (Administration, IT, Fleet, Supply Chain Management). Experience in risk assessment and risk management.

  • University degree in Finance or Accounting.

  • Chartered Accountant or Certified Public Accountant.

  • English is required.

  • Other languages an advantage (eg, French, Spanish, Portuguese, Russian, Swahili).

Preferred:

  • Knowledge of Generally Accepted Accounting Principles (GAAP), International Financial Reporting Standards (IFPS), Budgeting principles, Grant Management and Grant Accounting, familiarity with major donor (eg BHA, DFID, Global Affairs, Canada, Australian Aid, German Govt, ECHO, WFP) regulations, familiarity of Cash Voucher Programming, familiar with SunSystems and Power BI.

Work Environment/Travel:

  • Be able to travel at 24 to 72 hours’ notice for deployments, typically 3 months duration. Work environments are often high risk, insecure and challenging.

  • Be able to live in harsh conditions with limited supplies (eg electricity, internet, water, variety of food). Basic accommodation.

Data Analyst

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

The Data Analyst will play a critical role in collecting, analysing and curating advocacy data and evidence, to strengthen WV’s ability to invest in and carry out influential policy and external engagement work. S/he will contribute to monitoring and evaluating key advocacy work streams and interventions, and lead Advocacy & External Engagements (A&EE’s) contribution to the wider World Vision partnership effort to identify and implement creative and innovative digital solutions to better leverage World Vision’s research and evidence base for our advocacy priorities. This position will be responsible for analysing qualitative and quantitative advocacy data, designing impactful data visualizations, creating evidence-based products, and building capabilities across offices on monitoring, evaluating, and using data to enhance advocacy efforts.

KEY RESPONSIBILITIES:

Lead efforts to strengthen the digital presence of A&EE’s evidence base through data visualisation and other innovative solutions.

  • Identify and curate existing A&EE data and evidence, generated through research and programming.

  • Work with Knowledge Management to map existing data sources, needs, and evidence gaps across the team.

  • Manage the design and implementation of digital solutions to improve accessibility of existing data, and to meet data needs where possible.

  • Socialize new digital tools and products among global, regional, and field stakeholders, to encourage increased leveraging of A&EE data for advocacy planning and policy influence.

Contribute to the development and strengthening of a methodology to monitor and evaluate priority advocacy, policy, and external engagement outcomes.

  • Co-create guidance and tools aligned to advocacy’s theory of change to provide capacity building and alignment across WVI on advocacy and policy M&E.

  • Review, strengthen, and create indicators and data collection tools to support monitoring efforts.

  • Contribute to capacity building / training efforts to ensure A&EE M&E adoption across FOs, GFO and Sectors.

Provide dedicated support to the Advocacy Strategic Measures (ASM) process, which shows the contribution of advocacy and external engagement to the Partnership’s overarching goal.

  • Support efforts to train FOs and SOs on data collection tools and processes.

  • Manage data cleaning, verification, and analysis.

  • Co-create narrative reports and other data products for national, regional and global leadership.

  • Act as lead liaison to IT on business requirements and user testing.

  • Identify process improvements, and design and implement solutions.

KNOWLEDGE, SKILLS & ABILITIES:

  • 3-5 years of experience in quantitative and qualitative data analysis and visualization.

  • Experience in building and implementing monitoring and evaluation systems.

  • Demonstrated understanding of advocacy and policy.

  • A successful track record of building relationships and partnership to deliver programmes and partnerships across teams.

  • Demonstrated ability to work cross-culturally, cross-functionally, and cross-borders.

  • Strategic, analytical, creative and innovative thinking skills.

  • Bachelor’s degree and/or equivalent work experience in relevant area – international development, policy, social sciences or similar.

  • Proficiency in Power BI & Excel.

  • Excellent written and oral communication skills in English.

Preferred:

  • Proficiency in Spanish and/or French would be an asset.

  • Experience with gathering business requirements, designing business and/or technical process improvement solutions, and user testing.

  • Experience in a development, advocacy and/or relief agency.

Indicator Quality & Data Analytics Advisor

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

This position will lead a strategic function for the partnership, shaping the way standard indicators are designed and maintained, elevating the quality of the technical designs of projects and enabling higher quality data to be monitored and used for impact reporting. Specifically, the job holder will redesign the business process for designing and handling standard indicators use to report the partnership’s global reach and impact, ensuring it is more intuitive and accessible to users. The job holder will lead all technical discussions about the design and function of standard indicators across all funding streams and have decision authority on what new indicators can be created and used in programmes. In addition, the job-holder will support the global impact reporting efforts of the strategy realisation office, by developing and curating Power Bi reports in the global Impact Portal and performing various data analytics tasks.

KEY RESPONSIBILITIES:

Manage the quality of indicators used for impact reporting:

  • Has oversight, coaching and ultimate approval of the indicators that are allowed to be used in new programme and project designs.

  • Reviews request to create new indicators by Field and Regional Offices (ROs) and Global Center (GC) Sector and Ministry teams, across all funding streams in the partnership and provides feedback to make necessary changes to meet the global quality standards.

  • Has decision authority over which indicators requested by Field and Regional Offices and GC Sector and Ministry teams, get included in the global Compendium of Indicators, the partnership repository of indicators. By extension, it controls the quality of designs for new projects, as they can only used indicators from the compendium.

  • Develops new tools and guidance for designing new indicators with quality and rigour.

  • Ensures the ongoing curation of the Compendium of Indicators, coordinating and guiding input from the global center technical experts and regional and field office teams.

  • Leads technical discussions about the design and function of indicators and functions as SME for changes in Horizon that concern the monitoring of indicators and the calculation of the data.

  • Ensure the compendium of indicators is widely available and accessible across the partnership, including Field Offices (FOs), Global Center and Support Offices (SO), by acting as liaison person with Horizon to resolve access issues and providing training and coaching on how to use it.

  • Provide on-demand expert advice and technical support to FOs, ROs, GC and SO technical staff around designing and measuring standard indicators, cultivating a culture of impact reporting and data quality.

Data Analytics:

  • Process large data and develop reports to show progress towards the Global Strategy, such as the global Impact Scorecard, the partnership report to show progress on the global strategy to the Board.

  • Develope various Power Bi reports in the global Impact Portal, the partnership single source of truth for impact data, to demonstrate the impact of the partnerhip and make it accessible to use for all entities in the partnership at FO, RO, GC and SO level.

  • Strategic utilisation of the data-warehouse data for producing reports for leadership and other stakeholders as required.

  • Global reporting on outputs and outcomes, contributing to the Partnership Child Well-being Reporting process and products.

  • Provide training and mentorship to Field Offices on data analytics and impact reporting using Power Bi, as needed.

Strategic Initiatives:

  • Lead global projects involving the review and uptake of standard indicators across the partnership.

  • Engage in global research or evidence projects to support data analytics and reporting.

KNOWLEDGE, SKILLS & ABILITIES:

  • 7 years experience working in an INGO in a design, monitoring and evaluation role or related role. It implies a deep understanding of the role of indicators in the design of projects and at telling the story about the impact of the projects.

  • 7 years of experience using large datasets across different teams and fields, for data analytics and synthesizing coherent impact reporting.

  • Experience working in a cross-functional role and coordinating projects that require input from stakeholders across different teams.

  • Leading virtual sessions and communicating technical concepts and guidelines effectively.

  • Working with minimum supervision and delivering quality results on time.

  • Educated to academic level in a social sciences discipline (e.g., sociology, psychology) or related subject (e.g., math, statistics).

  • 7 years of experience using Power Bi (or similar tools) for data analytics and impact reporting. It implies a strong understanding of the functioning of data analytics software and proficiency in the coding language, e.g., DAX, Power Query etc. Certificate in use of Power BI software is an advantage.

  • Master’s degree is preferred.

  • English language skills (Necessary).

  • French, Spanish (asset).

Preferred:

  • Report writing and communicating effectively to influence change.

  • Experience and certification in SQL, Python or other programming languages is not required but would be considered an advantage.

  • Experience in working with World Vision and Horizon would be considered a strong advantage.

Work Environment/Travel:

  • The position requires the ability and willingness to travel domestically and internationally up to 15% of the time.

Communications Manager, VisionFund

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where VF/WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

We are looking for a creative and excellent writer and content manager to support VisionFund with the development of internal and external communications. Your role is to source, create and provide communications content that engages with and educates audiences about the impact of VisionFund's work across its network, globally.

You will support the President’s office and VisionFund leaders in developing relevant communication pieces using internal communication channels to foster and maintain a culture of knowledge sharing and engagement across VisionFund International.

Working alongside the Director, you will provide high quality communication and content to support marketing and fundraising, website, branding and also meet internal communication objectives and projects such as the Annual Report, donor reporting, among others.

KEY RESPONSIBILITIES:

Develop strategic global internal and external communications:

  • Position VFI as a leading global MFI organization by communicating best practice and achievements, to change perceptions of microfinance and influence behaviours of key audiences.

  • Resource and manage communication content, guidance and review for all collateral and messaging for internal and external audiences including writing the annual report and other ongoing communiques to staff and board members.

  • As needed, account manage external agencies/printers and freelancers to produce creative communication projects together with Marketing staff.

  • Accountable for the overall distribution of content through various channels, including media, website, social media and various internal communication channels.

  • Manage and ensure quality is retained on platforms holding VisionFund content, e.g. casual content library, WV media library, WV Central, TheNet and any other chosen platform.

  • Advise, maintain and write content for the VisionFund website and intranets, as well as social media platforms.

  • Work with and support the Director to strategize and implement crises and issues engagement plans.

  • Implement best practice measurement and evaluation tools to monitor communications projects and strategy.

  • Monitor and evaluate effectiveness of communication channels & content. Measuring impact and using insights to improve communication at VFI.

Manage content including creation and distribution:

  • Accountable for the overall acquisition of distribution of content through various channels, including media, website, social media and various internal communication channels.

  • Resource and manage communication content, guidance and review for all collateral and messaging for a mix of internal and external audiences.

  • Manage and ensure quality is retained on platforms for holding VisionFund content, e.g. casual content library, WV media library, WV Central, TheNet and any other chosen platform.

Manage internal communication channels to foster and maintain staff engagement:

  • Write and create dynamic, brand appropriate pieces/presentations and messaging for staff, board and external audiences.

  • Develop, implement, review and evaluate new and innovative ways to engage staff in VisionFund International and MFIs as well as to communicate across the Partnership.

  • Working with the Communications Network Officer, identify, research and edit news, updates and stories from around the network and share content through internal communications channels.

  • Work with Director to provide support to senior leadership team by sourcing or creating resources and communication guidance on presentations and other collateral and messaging.

Support Fundraising /Sales Focus:

  • Support the Director of Marketing and Engagement to implement marketing strategy for VFI and for fundraising by managing creation and flow of content.

  • Align communications strategy with engagement objectives.

Work with the Communications Network Officer:

  • In partnership, implement a programme of communication skills training to build capacity in the MFI network.

  • Work with the Network Communications Officer to provide training through various methods including group training sessions, one-to-one support, on the job training and the creation of training materials.

  • Set and monitor communication assignments and direct MFI and World Vision communicators to deliver written, photo and video content.

  • Develop and build capacity so that Network Communicators contribute to the global external communications effort, by providing stories and news on relevant and timely development and local and/or regional successes.

KNOWLEDGE, SKILLS & ABILITIES:

  • Experience writing content for various platforms, including websites, press releases, newsletters.

  • Experience managing and overseeing creative projects, including working with external providers.

  • Experience in creating presentations.

  • Experience in teaching and/or mentoring individuals or groups, and creating necessary support materials.

  • Five years working in field of communications or equivalent field.

  • Experience working overseas with other cultures, especially in a developing country.

  • Experience in internal communications and change management.

  • Experience in content management, such as uploading and inputting metadata into content databases.

  • Experience working as part of fundraising team and knowledge of its necessary resources.

  • Undergraduate degree (preferably in communications or equivalent).

  • Proven excellent written and verbal communication skills, journalistic experience desirable.

  • Excellent interpersonal skills (specifically working with CEOs and people from other cultures).

  • Excellent working knowledge of Word, Excel, PowerPoint, Photoshop, Final Cut.

  • Ability to shoot and edit basic video and take well-framed, appropriately exposed photos.

  • Confident working with digital content, including working in back-end systems and databases, creating different file types and uploading to online platforms.

Preferred:

  • Working knowledge of design tools such as Photoshop, InDesign.

  • Understanding and awareness of cross-cultural communications.

  • Knowledge of development issues.

  • Fluency in other languages, in particular Spanish or French desirable.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 10% of the time.

International Recruiter

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

World Vision International is looking for a Bi-Lingual (English/French) International Recruiter, motivated to find great talent for the organization. As a Talent Acquisition team, we are united to deliver an outstanding customer experience, linking high performing talent with fulfilling opportunities to serve the world’s most vulnerable children.

We are seeking an experienced International Recruiter with knowledge of how to extensively source for talent globally in relief and development contexts, the know-how to reach them, and the experience to land and bring them onboard.

You will have experience in recruiting high volume middle level management and technical positions, as well as all aspects of the sourcing, selection and offer process ensuring a positive candidate experience.

This position will provide effective, transparent and legally compliant international recruitment services. They will serve as a trusted partner and provide consistent outstanding customer service to clients, ensuring positions are filled with exceptional servant professionals in order to deliver quality ministry to the communities and children we seek to serve. This will be accomplished through influencing key clients and stakeholders, building strategic referral networks and talent pipelines, forecasting, sourcing, screening, assessing and guiding selection processes with the goal of filling roles within the agreed timeline in the most cost effective manner.

World Vision is a Christian humanitarian, development and advocacy organization devoted to improving the lives of children, families and their communities around the world. Our 42,000+ staff members working in more than 90 countries are united through our ethos, mission and shared desire for all individuals, especially children, to overcome poverty, inequality and injustice.

KEY RESPONSIBILITIES:

Client Management, Customer Service & Strategy Development:

  • Conduct thorough Position Brief (intake meeting) with hiring manager for each position posted.

  • Coordinate with Regional and National office leaders/hiring managers to forecast hiring needs and create a diversity sourcing and recruitment strategy as needed.

  • Develop, build and maintain relationships with hiring managers and People & Culture (P&C) staff in West Africa and other designated group of hiring offices in order to fill all international assignee vacancies in a timely manner.

  • Provide high touch end-to-end process support to clients by actively engaging with hiring managers, P&C Business Partners and candidates throughout the entire search process, providing frequent (weekly) updates on the progress of the search and incorporating feedback.

  • Develop, build, and influence candidate relationships through ongoing communications regarding questions, updates, and status during the search process.

Candidate Sourcing & Screening:

  • Develop and maintain multiple channels and networks to build a deep, diverse, and reliable sourcing pools from French speaking countries, group of countries or technical or functional areas. Proactively identify and develop effective sourcing strategies (e.g. networking contacts, system queries/searches, religious institutions, College/Universities presentations).

  • Source potential candidates on LinkedIn and DevEx and also on other platforms. Work with assigned Sourcing Specialist on hard to fill roles as needed, and getting highly qualified French speaking candidates.

  • Craft and send personalized recruiting emails with current job openings to passive candidates. Create advertisements and job postings using WVI guidelines and templates.

  • Maintain knowledge of and sensitivity to the constantly changing environment of the marketplace relative to the sourcing and recruitment of qualified professionals in the development sector.

  • Work in close partnership with hiring managers to achieve service level agreements and recruitment objectives for assigned positions by verifying appropriate position requirements, budget and target source.

  • Conduct effective screening, interviewing, and assessments for the best candidates for a position match using behavioural interviewing techniques.

  • Develop, build and maintain candidate relationships through ongoing communications regarding questions, updates and status during the interview process.

Recruitment Administration and Systems Support:

  • Negotiate offer with selected candidate within limits specified by hiring office and issue contract for candidate selected.

  • Initiate PAF (Payroll) paperwork based on candidate acceptance.

  • Coordinate with Global Centre Onboarding team (GC_Onboarding) to ensure appropriate orientation/on-boarding support is provided to new hires.

  • Coordinate new hire relocation with support from GC_Onboarding.

  • Support staff and Regional or National P&C in process of relocating new hire to new assignment/location (salary & benefits administration changes, logistics, Visa/travel arrangements).

  • Utilize Workday recruitment tool appropriately and efficiently to ensure consistent, timely and accurate data entry and management.

  • Maintain current knowledge of applicable laws, regulations and trends in recruitment, WVI organizational policies, benefits and compensation, relocation and repatriation.

  • Conduct recruitment responsibilities in a professional, strategic, service-oriented, responsive, innovative, ethical and cost effective manner in accordance with WVI goals and Christian principles.

General:

  • May work on other recruitments other than those of their clients.

  • May support Talent Acquisition Manager/ Leadership Recruiters in various hiring needs including translation and local coordination of interviews and processes of West Africa recruitments.

  • Will attend regular and monthly team meetings and training conferences.

  • Maybe required to travel for official matters as required and other duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES:

  • Bi-lingual language abilities- written and spoken fluency in English and French.

  • A minimum of 5 years of human resources, talent acquisition, governance or programs related experience.

  • A minimum of 5 years of experience of recruiting and working in a high volume organization.

  • Bachelor’s degree or equivalent of 7 years of on the job training in recruitment.

  • Experience in recruitment of professional and technical positions.

  • Demonstrated ability to use creative sourcing and networking skills to connect with talent in different professions.

  • Successful skills and ability to prioritize effectively and manage multiple projects in a fast paced and ever-changing multinational organization.

  • Full-cycle recruiting experience.

  • The ability to operate within a geographically dispersed organization.

  • Experience in international/global workforce in Africa context and possess cross-cultural sensitivity, knowledge of and ability to work with people of diverse backgrounds.

  • A deep understanding and passion for recruitment , aware of the latest trends and global talent market.

  • Proficiency with Microsoft Office and Workday.

  • Certification in Internet Recruiting, Social Talent or equivalent certification.

  • Targeted Selection certification or behavioural interviewing training.

Preferred:

  • Working knowledge of Humanitarian INGO’s in West Africa, and knowledge of relief contexts is highly desirable.

  • Experience in forecasting of workforce/staffing needs.

  • Demonstrated computer literacy to include experience in tracking recruitment outcomes/metrics.

  • Expertise in advanced internet searching, candidate research, and cold-calling.

  • Confidence in all settings when advising/partnering with business partners, hiring managers and other stakeholders.

  • Must be in full agreement and support of WV’s Core Values, along with spiritual maturity to evaluate candidate’s motivational fit for the organization.

  • Solutions-oriented with strong problem-solving and follow-up skills.

  • A self-starter who is driven to find the best candidates for the positions and can work in an environment with minimal supervision; team player, collaborator, and able to effectively network amongst all levels within and outside of the organization.

  • Must have strong interpersonal, negotiation and oral/written communication skills - ability to provide exceptional customer service.

Work Environment/Travel:

  • The position requires ability and willingness to travel up to 10% of the time.

Investment Manager, VisionFund

*The ability to work during UK / European time zones is highly preferable.

*Please submit your CV in English.

PURPOSE OF POSITION:

VisionFund International (VFI), the microfinance subsidiary of World Vision, manages a global network of microfinance institutions (MFIs). In order to efficiently align all VFI financial resources behind strategy and impact, an investment function has been established to ensure rigorous, objective, and transparent investment decision making.

The Investment Manager reports to the Global Asset Management Director and provides analysis and reporting at both the transaction and portfolio levels, as well as supporting treasury needs.

KEY RESPONSIBILITIES:

Investment Transaction and Analysis:

  • Vet investment proposals for Investment Committee sponsorship and/or relevant approvers.

  • Coordinate approvals (and any information needed) on investments that are not required for Investment Committee.

  • Producing materials needed for investment approvals beyond the Investment Committee – i.e. Board Approvals, etc.

  • Design and manage the underwriting process for all new investment proposals (equity and debt), including financial and market assessment in conjunction with impact and risk.

  • Work with MFIs to resolve gaps and concerns, and escalate severe problems or issues to senior management.

  • Responsible for reporting VFI’s investment pipleine including renewals.

Develop and write investment proposals for equity and debt transactions to be reviewed by the Global Asset Management Director and Impact Investment Committee for approval:

  • Work cross functionally with VFI Risk, Impact, Strategy and Regional teams to complete market and entity level assessments of investment risk/return/impact profile. Participate in Investment Committee Working Groups to assess MFI action plans.

  • Research and interpret company data to facilitate investment proposal recommendations, including interviews with MFI management and other stakeholders.

  • Evaluate credit applications utilizing CAMELS methodology (Capital adequacy, asset quality, management, earnings, liquidity, and market sensitivty).

  • Design and utilize financial modeling to assess valuation.

  • Maintain up-to-date knowledge of industry happenings and current events, conduct primary and secondary research from industry sources.

  • Responsible for the coordination of and preparation for Impact Investment Committee meetings, including organizing meetings, preparing meeting materials and assembling pre-read packs, presentation of investment proposals for approval when needed, and recording of meeting minutes.

  • Lead Investment Committee meetings, including setting agendas, moderating, and sponsoring investment proposals for approval.

  • Report to Impact Investment Committee performance on previously approved investment trasactions and assist Global Asset Management Director in following up accountability for investment contingencies.

  • Work directly with MFIs to resolve gaps and concerns, and escalate severe problems or issues to senior management.

  • Identify potential investment opportunities.

  • Responsible for updating the Investment Policy and Terms of Reference.

  • Provide investment pipeline for casfhlow forecasting.

Portfolio Management and Reporting:

  • Evaluate existing investment strategies both for performance monitoring and for potential opportunities to increase efficiency through structural or other modifications.

  • Periodically review performance and risk across all investments.

  • Collect and analyze MFI rolling funding forecasts.

  • Maintain awareness of market, economic, and political developments that impact the risk profile of the portfolio.

  • Manage portfolio analysis (performance, composition, etc.) and reporting to SLT, Impact Investment Committee, Management, and the Board.

Treasury and Other Support:

  • Provide support to the folowing treasury functions as needed:

  • Contribute to ad hoc financial analysis requests and projects in order to cross train and support the wider team when possible.

  • Assist with the GC Investment component of the annual planning process, including compiling MFI funding plans.

Project Resource Management:

  • Continually provide a proactive problem solving approach to issues and delays to ensure a timely implementation of the project and/or response to lenders.

  • Communicate effectively with internal GC departments, regional teams and MFI management teams.

  • Continually report on project progress internally.

  • Coordinate all stakeholders and ensure each is doing what is required of them to complete projects / external requests.

  • Resolves any issues and solves problem throughout the life of the project.

  • Acts as a mediator between stakeholders and the Finance team.

KNOWLEDGE, SKILLS & ABILITIES:

  • At least 5 years direct financial analysis experience, ideally in banking or related investing or lending practices.

  • Demonstrated intercultural communication and influencing skills.

  • Theoretical knowledge of and/or experience with foreign currency risk and hedging.

  • Bachelor Degree, preferably in Finance, Accounting, Business, Economics or related quantitative discipline.

  • Strong MS Excel skills required, with competency in intermediate to advanced functions.

  • Advanced knowledge of financial markets.

  • Fluency in written and spoken English.

Preferred:

  • International / Multinational experience preferred, in particular in emerging markets.

  • Masters Degree (MBA, MS Accounting, etc) and/or professional certification (CPA/CFA).

  • Highly organized, with the initiative and ability to work with limited supervision.

  • Ability to work in a fast-paced environment on multiple projects under tight deadlines.

  • Ability to work effectively within a small team setting.

  • Organized, detail oriented and extremely thorough while having the confidence and communication skills to ensure work processes are completed accurately and appropriately.

  • Strong problem solving skills and demonstrated ability to take initiative and critically analyze processes and procedures in a push toward constant improvement.

Work Environment/Travel:

  • National/international travel anticipated up to 10% of the time and flexibility to communicate with colleagues in different timezones (email/skype/phone).

  • Experience working with colleagues in different languages and timezones.

App Product Manager

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

We are looking for an App Product Manager to join our team in World Vision during this exciting time of organisation-wide digital transformation and revitalisation of World Vision’s child sponsorship experience.

The App Product Manager (IT Manager III) role is responsible for leading the design and development of the new global Mobile App for World Vision in alignment with agreed global roadmap and strategic goals of the organization. In collaboration with stakeholders across local and global teams, this role will provide global leadership in the intersection of marketing and technology and will be responsible for successful delivery of the global Mobile App product to be launched to World Vision child sponsors in several markets within the next year.

This role has a responsibility for activities that contribute to planning, creating and implementing an IT vision and strategy for global Mobile App aligned with the company’s strategic business plan. They own the development of global standards, technology architecture, technology evaluation and deployment as well as user interface and experience of the global Mobile App. They manage small to large teams of people responsible for developing and delivering IT solutions for the business and customers. Each role within this job family provides technical and business leadership to their organizations as well as to the business.

App Product Manager is involved in the full systems life cycle of the global Mobile App and therefore are responsible with the assigned teams and partners for user experience and interface design, business and technical requirements, technical design, coding, testing, and implementation that is delivered according to business requirements on time, within budget and in alignment with the agreed roadmap and strategic goals. Responsibilities include participation in component and data architecture design, technology planning, product evaluation, advanced testing processes and buy vs. build recommendations as well as user testing and related user experience and interface enhancements. Individuals

also provide input to project plans related to the global Mobile App initiative.

IT Leaders are also responsible for analyzing trends in technology, assessing the impact of emerging technologies on the business, providing solutions to address technology and business issues, and managing financial resources while ensuring the development of high-quality technology solutions. These solutions must be developed at the best possible cost and be aligned with customer and business needs while establishing relationships with employees and key internal and external stakeholders. They are also responsible for participating and leading the development of an IT governance framework that defines the working relationships and sharing of IT components among various IT groups within the organization.

To be successful, individuals must possess a combination of business, technical and leadership skills and competencies. This requires an understanding of client’s business needs, processes and functions. They also need a solid knowledge of IT infrastructure, architecture, applications development and support, networks, and computer operations. In addition, individuals working in this job family must have excellent communication skills and the ability to influence others.

KEY RESPONSIBILITIES:

Business and IT Strategy:

  • Implements the tactical components of the IT strategy at an Enterprise level.

  • Works with business partners across fundraising offices and global functions to understand business needs.

  • Develops high level scope, leads product roadmap and defines backlog items that guide the Agile software development team.

  • Manages the development and implementation of global Mobile App to support business strategy.

Change Management:

  • Embraces and executes change through frequent, communication to staff and clients about the change and the impact of the change (individual and business).

  • Consistently advocates for the change.

  • Coaches staff through the change.

  • Identifies and removes obstacles to change.

Governance:

  • Provides input into demand management process and executes on plan.

Architecture & Design:

  • Provides input to technology planning within a functional area.

  • Implements solutions consistent within current context of overall architecture

  • Identifies and oversees documentation of business and technical requirements.

  • Oversees creation and review of technical design specifications and signs off final requirements

  • Identifies better sources of data feeds and interfaces with architects to ensure their feasibility with corporate data warehouse, when needed.

  • Influences in planning with Architecture team to define, plan, analyze, implement and operationalize enterprise data model.

Project Planning:

  • Participates in all project planning processes within a functional area.

  • Leads strategic planning and provides guidance and expertise on UX/UI, system options, risk, cost vs. benefits and impacts on business processes and goals.

User Experience:

  • Oversees user experience and user interface design, development and enhancements in collaboration with key stakeholders

  • Possesses a fundamental understanding of end-to-end customer experience integration and dependencies

Process Improvements:

  • Implements defined process improvements.

  • Increases understanding of Agile practices, Lean Startup, new technologies opportunities and other new trends.

Finance:

  • Participates in the development of IT budgets.

  • Tracks and takes appropriate steps to stay within budget.

  • Provides high-quality services at optimal cost to customers.

  • Measures service performance and implements improvements.

IT Technology Development:

  • Develops and implements technologies to improve the performance of a business efficiency and effectiveness.

Service Level Agreements (SLAs):

  • Participates and provides input to the SLA development process.

  • Ensures internal SLAs are met.

Vendor Management:

  • Provides advice and counsel to the vendor relationship decision-making and contract development processes.

  • Reviews service provider performance.

  • Identifies and confirms performance problems and notifies contract managers.

Resource Management:

  • Meets regularly with team to gather work statuses.

  • Discusses work progress and obstacles.

  • Provides advice, guidance, encouragement and constructive feedback.

  • Ensures work, information, ideas, and technology flow freely across teams.

  • Establishes measurable individual and team objectives that are aligned with business and organizational goals.

  • Documents and presents performance assessments.

  • Recognizes and rewards associates commensurate with performance.

  • Implements organizational practices for staffing, EEO, diversity, performance management, development, reward and recognition, and retention.

Workforce Planning:

  • Identifies the roles, skills and knowledge required to achieve goals.

  • Ensures staff has the resources and skills needed to support all work initiatives within the assigned function or Center of Competency (COC).

  • Participates in IT workforce deployment activities.

KNOWLEDGE, SKILLS & ABILITIES:

  • Master’s (or Bachelor’s) Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.

  • Requires experience in supervising and building relationships with people at a variety of levels.

  • Typically has 7 to 10 years of relevant IT and business work experience.

  • Requires demonstrated ability to launch and deliver a single IT project on time and within budget with a customer-first mindset.

  • Understanding and experience with Agile methodologies.

  • Effective in written and verbal communication in English.

Preferred:

  • Strategic thinking with attention to detail and bias for action.

  • Proactive, self-starter with excellent project management skills and ability to manage multiple tasks effectively.

  • Proven leadership experience of managing a team.

  • Interpersonal skills and developing relationships with team members and customers.

  • Outstanding communication, presentation and leadership skills.

  • Overall understanding of technologies used in the product.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally.

Global Asset Management Director (Maternity cover)

*Preferred position location: Europe. Other locations to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Open for full time and part time employment.

*Please submit your CV in English.

PURPOSE OF POSITION:

The Global Asset Management Director (GAMD) is a new role within VFI Global Finance.

Reporting to the CFO of VFI and managing a team of five employees, the GAMD has responsibility for the VFI global balance sheet and ensuring it is aligned behind the Our Livelihoods Promise strategy. The GAMD will manage and coordinate the asset and liability sides of VFI's balance sheet together with the treasury processes of the Group. As well as 'running the bank' and liaising with WV Treasury, this role will also centrally drive and oversee global liquidity and solvency in the field and improve the Group's treasury systems and processes to ensure efficiency and informed decision making.

This is a key strategic role to achieving the 2030 Strategy.

KEY RESPONSIBILITIES:

  • Oversight of both the Global Debt Capital Management function (responsible for the raising and management of external finance) and the Global Investment Management function (responsible for the deployment of that finance around the Network). A key element of the role is to ensure that these asset and liability sides of the balance sheet are effectively managed and coordinated.

  • For liability side, the GAMD must ensure that the Group is appropriately and efficiently funded. This includes ensuring that relationships with external lenders are maintained and developed; ensuring that new funds are effectively and efficiently sourced; and managing the debt at MFI level. A strong working relation should also develop with the Fundraising/Grants teams.

  • For the asset side, the GAMD must ensure that capital (whether debt or equity) is effectively deployed within the MFIs in a way that assists in maximising impact. A strong working relation should develop between the GAMD’s team and the Regional Heads and MFI management to ensure that their regulatory capital and liquidity needs are appropriately serviced. The GAMD must ensure a rigorous, objective and transparent decision making process.

  • Overall responsibility for VFI cash flow and capital forecasting, including driving effective central oversight of MFI liquidity and capital levels.

  • The GAMD is responsible for the management of the interest rate and FX risk that arises around the group, including risks relating to debt and investments.

  • Ensure that all regular and ad hoc reporting on treasury is carried out with sufficient quality and timeliness.

  • Ensure the function staff receive appropriate training in treasury. Mentor and coach the team to ensure their well being and effectiveness.

  • A key member of both the ALCO and IISC committees.

KNOWLEDGE, SKILLS & ABILITIES:

  • A minimum of 15 years professional relevant experience; a minimum of 10 years external experience working in the treasury or capital markets functions of a multinational organization, preferably at a Group level.

  • Debt capital markets experience including the issuance of a variety of debt instruments and managing the debt investor relationships that arise from that.

  • Design and management of the intra-group funding strategy of a financially regulated group to assist in the movement of capital around the group.

  • Management of balance sheet risk including interest rate risk, liquidity risk and foreign exchange risk.

  • Must be cross culturally sensitive as will work with associates from every area of the world.

  • Able to balance Christian values with commercial practices.

  • Fluency in English.

Preferred:

  • MCT (or equivalent treasury qualification) or CFA (or equivalent asset management qualification) qualified.

  • MBA preferred.

  • CPA/ACA (or equivalent) accounting qualification preferred.

  • Good project management and organizational skills; a balanced and respectful approach to teams' differing responsibilities; excellent communication, presentation and influencing skills in both oral and written forms; effective coach - able to train people in VisionFund policies and procedures formally and informally; solid understanding of financial reporting and performance measurements and planning/forecasting; and consulting skills to be able to analyze, recommend solutions, mentor and direct people.

Work Environment/Travel:

  • Travel: Up to 15% travel is required.