World Vision International

Job Opportunities in Costa Rica

 

Current Opportunities

Senior Adviser, External Engagement

*For World Vision internal (or former) applicants only.

*Position location to be determined by home country of successful candidate in the United States of America, Europe or the Middle East & Eastern European Region where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF THE POSITION:

Our Promise Phase 2 recognizes high quality, focused, strategic external engagement is critical to achieving World Vision’s objectives. This

role leads, operationalises and develops a global External Engagement Framework which enables targeted, aligned and leveraged external

engagement with Tier 1 and 2 Stakeholders on priority agendas. The Senior Adviser coordinates and facilitates the contribution of more than

20 global and regional teams, building consensus for and input to co-created strategic planning, operationalisation, reporting and intelligence sharing processes. The Senior Advisor is also Relationship Manager for a leading external stakeholder (such as bilateral, multilateral or global financial institutions). As such, the Senior Advisor leads internal collaboration and planning processes to develop a comprehensive Stakeholder Engagement Plan supporting income, influence and impact objectives; and is also responsible for leading and coordinating external engagement with priority individuals, teams and functions within the institution.

KEY RESPONSIBILITIES:

  • Lead operationalisation of World Vision’s global External Engagement Framework, enabling targeted, aligned and leveraged external engagement with Tier 1 and 2 Stakeholders on priority agendas. Tier 1 & 2 Stakeholders are strategic WVI partners considered critical to the achievement of Our Promise. Tier 1’s are: UNICEF, World Food Program, European Union, Joining Forces/Child Rights Now, the World Bank, the Global Fund for AIDS, TB & Malaria, Tier 2s include FAO, UNHCR, UN OCHA and 21 other faith- and issue-based, sector, regional, bilateral and multilateral partners.

  • Chair the External Engagement Advisory Group, coordinating inputs and contributions from 20 multi-disciplinary, multi-locational teams at

  • global and regional levels.

  • Review, update and operationalise an External Engagement Results Framework enabling shared reporting on external engagement impact and contribution to Our Promise, and for sharing valued intelligence from engagement across the Partnership in support of income, influence and impact objectives.

  • Oversee engagement, support and enabling of senior leaders to contribute to high quality strategic external engagement.

  • As global Relationship Manager for engagement with a global Tier 1 stakeholder (tbc), coordinate, develop and operationalise a strategic Stakeholder Engagement Plan delivering against income, influence and impact objectives and enabling intelligence sharing and reporting on engagement results.

  • Manage the Adviser, External Engagement.

KNOWLEDGE, SKILLS AND ABILITIES:

  • At least 10 years relevant job experience, including management, in complex, global development/humanitarian organisations.

  • High level understanding of key operational approaches and methodologies across a broad range of advocacy and external engagement disciplines (stakeholder engagement, public policy, local level advocacy, communications, campaigning, social mobilisation, child participation, reource acquisition, faith engagement, sectoral/technical engagement).

  • Strong experience in matrix management, coordination and direction of large numbers of dispersed, multi-disciplinary internal stakeholders

  • and teams, including senior leaders.

  • Strong understanding of key global development agendas, including the 2030 Agenda for the SDGs and the Global Climate Action Agenda, and entry points for civil society engagement and leverage.

  • Strong familiarity with relevant UN and coalition processes across global capitals (NY, Geneva and Brussels).

  • Strong understanding of knowledge management and advocacy and external engagement design, monitoring and evaluation, including the development of multi-disciplinary results frameworks.

  • Excellent writing skills and the ability to translate complex material and data into coherent narratives that resonate with both internal and external stakeholders.

  • Masters degree in Public Policy, Interntional Relations, International Development, International Law, Political Science or a related field.

  • Experience in enabling collaboration and consensus building across multi-disciplinary and multi-cultural teams, including virtual teams.

  • Excellent negotiation, facilitation and collaboration skills with a demonstrated ability to think strategically, synthesize complex information and develop innovative influencing and engagement approaches.

  • Strong relational and communication skills with a demonstrated ability to communicate successfully with internal and external stakeholders in all segments of the development and humanitarian field, including high level decision-makers.

  • Ability to lead independently on fast-paced issues, tight deadlines and the ability to juggle competing demands.

  • Ability to travel internationally.

  • Professional fluency in English.

Work Environment/Travel:

  • The position requires ability and willingness to travel internationally up to 25% of the time.

Regional Head - VisionFund Latin America & Caribbean

*Preferred position location: San Jose, Costa Rica. Other locations to be determined by home country of successful candidate in the Latin America & Caribbean Region where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF THE POSITION:

VFI is seeking a Regional Head (RH) to lead and manage the execution of VisionFund’s strategy in the region. This includes management of the regional team including Regional Operation Directors, Regional Finance Director and Regional P&C Business Partner.

The RH must be strong in their Christian faith and be capable of leading a team spiritually, including taking devotions, prayers etc.

The RH is responsible for ensuring the delivery of the ‘double bottom line’ of financial and social performance in the region. The role also involves managing any regional staff who support the RH in capacity-building and oversight of the Micro Finance Institutions (MFIs), ensuring proper governance, controls, policies, procedures, and performance targets are achieved.

The position ensures that regional direction and country level strategies and budgets are aligned to the global VisionFund International (VFI) strategy and tied into the regional and country level WV strategies. He/she will ensure that all growth initiatives are well managed both at the local and regional levels, and that the foundations for such growth are in place. Therefore capacity-building of staff and ensuring effective controls and processes are in place is a key aspect of the role.

Measures and targets will be established and agreed for each MFI and quarterly reviews held to establish progress and decide upon adjustments and redirection of resources, particularly funding, in consultation with the regional team.

As part of the role, the RH will be the primary point of contact with WV at a senior level. This includes taking part in WV senior leadership

meetings for the region, and ensuring that World Vision and VisionFund integrate their activities where ever appropriate.

KEY RESPONSIBILITIES:

Be responsible for the performance of the region (Inc. impact, operational, financial, people, response to/clearance of audit findings etc.):

  • Supervise MFI CEOs and manage performance expectations in support to local MFI and global VFI priorities, ensuring balanced achievement of MFI double bottom lines of social and financial performance.

  • Ensure all MFI’s have well-operating boards and are in compliance with local laws, regulatory requirements and WV/VFI policies, procedures and directives.

  • Ensure clearance of audit findings is driven down to MFI level.

  • Ensure any global priorities for human resources, finance and support services are agreed at the start of each financial year (including time frames).

  • Ensure regional and global targets are met. The Regional Leader will be given the autonomy to decide on allocation of resources as required in the region and particularly when there are emergencies within some countries (normal monthly reports would need to be provided (as currently) irrespective of emergencies or not).

  • Sit on and attend board meetings to represent WV/VFI’s ownership position (strategically important boards only).

Manage the Regional team (Regional Finance Director, Regional Operations Directors, Regional P&C) to ensure that MFIs have strong financial and operational management:

  • Direct and allocate resources for the region.

  • Lead and coordinate the development of long-range plan and annual budget for each of the MFI’s in coordination with the VFI Regional Finance Director.

  • Review and refine MFI annual plans.

  • Oversee and at times challenge the strategic direction of MFIs and with formal periodic reviews.

  • Recommend regional targets and programs to meet local WV and VFI goals.

  • Ensure that plan/budget variances are well understood by the MFI’s and VFI management and any corrective actions are planned and undertaken.

  • Establish “work out” plans when targets are not achieved including analysis of staff capabilities and support institutional building measures to keep the MFI performance back on track.

Regulation and Transformation:

  • Where sensible or necessary, support MFIs in developing business cases and seeking approval for transformation of MFI’s into regulated deposit-taking institutions.

  • Support MFI CEOs in developing solid relationships with all central banks or other regulators ensuring that VFI can contribute to proposed regulation changes and laws when appropriate.

  • Ensure that all MFI’s are compliant with the regulators’ requirements.

WV Coordination and Integration:

  • Be the strategic lead and contact for World Vision in the region and drive closer partnership where appropriate.

  • Ensure that MFIs are working closely with their WV NOs at all levels, and that VFI guidelines for integration are being put into practice.

  • Attend WV senior regional leadership team meetings as needed, ensuring VisionFund strategy and intent in respect of livelihood development are well understood, and WV strategy and tactics are clear and are relayed to all MFI staff and boards.

Personal and Staff Development:

  • As a Christian VisionFund leader, facilitate development of MFI CEOs and direct reports spiritually and professionally.

  • Be the spiritual leader for the region.

  • Develop clear individual staff goals with manageable and measurable targets and ongoing feedback and support to achieve them.

  • Provide ongoing feedback and coaching to direct reports and ongoing staff performance conversations as well as an annual review of

  • performance and career development.

  • Ensure staff and self-training programs are in place and implemented, making use of existing resources such as VFI GC staff and capabilities of the more advanced MFIs in the region;

  • Regular participation in chapel and devotions and leadership to others in the region for their personal and professional development and

  • spiritual nurture.

  • Will carry out additional responsibilities and projects as assigned, including administrative and planning functions both within and outside the region.

Talent Management and Leadership Development:

Responsible for talent identification of:

  • successors for key roles in the region.

  • diverse leadership (females and under-represented groups).

  • high potentials at Grades 15/16

  • Conduct talent calibration sessions for the region.

  • Build a Regional Talent Plan.

  • Progress career and development plans for identified and calibrated talent.

  • Implement plans regionally and contribute globally to talent management.

KNOWLEDGE, SKILLS AND ABILITIES:

The key ability VisionFund is seeking is leadership – both professional and spiritual.

  • In addition to experience with microfinance and banking operations (lending, deposit-taking), the successful candidate will have experience developing and nurturing a talented team, and spotting improvement opportunities and making those happen – through influence – in a complex and dynamic environment.

  • Educated to at least degree level, preferably with a professional qualification or an MBA.

  • Given the need to control financial risk within the MFIs, it is imperative that this individual will have good financial analysis, risk management and accounting skills.

  • An understanding of balance sheet risk management including interest rate risk, liquidity risk and foreign exchange risk.

  • Solid understanding of financial reporting and performance measurements and planning/forecasting.

  • Analytical and strategic thinking skills and ability to balance Christian values with sound commercial practices.

  • Good verbal and written communication and influence skills. Balanced and respectful approach to groups’ differing responsibilities.

  • Sensitive to complexity of WV direction, MFI board independence and shareholder requirements.

  • Flexibility on hours to contact people within wide time zone differences is required.

  • Ability and willingness to travel extensively is required.

  • Ability to openly speak about their faith and lead devotions.

  • Significant leadership experience (minimum of 10 years) largely in a banking, finance or microfinance environment, including a proven track record of managing people in an international environment (including mentoring, directing, building capacity).

  • Thorough knowledge and extensive experience in financial services, preferably with microfinance experience.

  • Must be able to simultaneously manage multiple priorities and projects, and must be cross culturally sensitive as will work with associates from different cultural contexts and time zones.

  • Must have Board experience having been a Board member of several Boards (in either an Executive or Non-Executive capacity).

  • Fluent in English and Spanish.

Preferred Skills, Knowledge and Experience:

  • Preferably with a professional qualification or an MBA.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 50% of the time.

Global Director, Digital CX Experience

*Preferred position location: Monrovia, CA (USA) or Seattle, WA, with also possibly London (United Kingdom). Other locations to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF THE POSITION:

This role will have a significant global impact developing the vision and leading the design and implementation of our global digital experiences, products and ecosystems to differentiate World Vision around the globe. This role will be responsible for elevating and integrating our digital experiences across the marketing funnel (from awareness and consideration, to acquisition and all along the donor journey) to deliver a distinctive, consistent brand expression that delights donors and supporters across the globe, and brings to life the stories of children and their communities lifted up out of poverty in some of the world’s toughest places.

With your proven success leading digital CX transformation, combined with your outstanding collaborative leadership, through this role you can truly be a change-maker in the world each and every day!

Working across the globe with marketing leaders, product leaders, brand leaders and external agencies, the role will be accountable for leading development and implementation of a compelling digital CX vision and design strategy that delivers break through experiences connecting supporters, donors and the vulnerable children and communities that we serve.

World Vision is the largest child-focused private charity in the world. Together with our supporters, we’ve impacted the lives of over 200 million vulnerable children by tackling the root causes of poverty.

Engaged in the most relevant critical issues of our day, in the time it takes to read this sentence, World Vision will have reached 50 new people with needed knowledge, supplies or resources to help them protect themselves and their families from the devastating effects of the coronavirus pandemic.

Through World Vision every 60 seconds…a family gets water…a hungry child is fed…a family receives the tools to overcome poverty.

KEY RESPONSIBILITIES:

  • Lead development and implementation of a compelling digital CX vision and design strategy that drives brand value and, above all, meaningfully connects supporters, donors and the vulnerable children and communities that we serve.

  • Lead end to end digital experience design for all global product lines, ecosystems and marketing offers, in partnership with global product owners; translate business priorities into marketing technology design strategy and oversee execution working in collaboration with designers and engineers.

  • Ensure target audiences are central to all strategy, design and operational decisions driven by donor insights and unleashing the power of dynamic listening and social analytics to help digital marketing efforts better achieve the three primary business objectives— acquire more donors, retain current donors and build brand value – with an agile test and learn mindset.

  • Collaborate with leaders in product and engineering to measure product quality and make sure it meets quality standards for release, provide guidance on measuring outcomes, and analyze and monitor qualitative and quantitative data on usage and optimization to shape and evolve the vision.

  • Develop and lead implementation of an enterprise wide Martech road map, in partnership with fundraising and IT leaders across the globe, and the state-of-the art capabilities required to deliver; co-lead senior executive global steering group overseeing delivery.

  • Motivate and inspire others, from team members to executive level, by communicating your aesthetic, technical, and design visions through compelling written, verbal and graphical presentations.

  • Contribute as a vital member of a passionate, world-class global team dedicated to Hope, Joy and Justice for ALL children!

KNOWLEDGE, SKILLS AND ABILITIES:

  • 10-15 years in IT, Marketing, or Digital functional areas, including 5+ years in CX-focused leadership roles of digital products and ECommerce sites at scale.

  • Extensive experience leading UX design to develop and deliver best in class customer experiences.

  • Experience working with marketing, brand, engineers and product managers to drive design strategy, vision, execution and results to achieve business objectives.

  • Experience collaborating with product and program management to build detailed product and technical roadmaps that consistently meet budget/time expectations.

  • A proven digital leader, fluent in managing large cross-functional MarTech developments in fluid agile teams.

  • Awareness of the latest MarTech landscape and product sets as they related to user and customer experience projects.

  • Experience leading leaders and independent, high performing teams with demonstrated understanding of modern software development and infrastructure tools, processes, and practices, including Agile Development, Cloud, DevOps.

  • Exceptional analytical skills with a track record of improving UX KPIs to drive business results.

  • Exceptional relationship and influencing skills, able to win the confidence of a broad range of different stakeholders including leaders from a variety of cultural and professional backgrounds, and developing high-performing virtual global teams.

  • Significant experience leading change in a complex environment.

  • Qualification in and significant experience with the practical project application of best-practice CX and UX methodologies (such as Design Thinking, Double Diamond, etc.)

  • Bachelor’s degree in Marketing, Computer Science, Information Systems or a related field is required; Master’s degree preferred.

Preferred:

  • A digital marketing native with skills across the whole funnel of digital marketing, especially in global consumer-facing environments.

  • Experience using customer data, CRM, segmentation, and marketing automation to drive engagement.

Work Environment/Travel:

  • Ability and willingness to travel internationally up to 30% of the time (when Covid 19 restrictions lifted).

Digital Marketing Leader

*Preferred position location: United Kingdom. Other locations to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

  • Direct leadership of the strategy, planning & roll-out of the new Digital Marketing Shared Service.

  • Ongoing direct leadership of this Shared Service once established.

  • Strategic leadership of the Digital Marketing strategy for the organization, improving digital marketing capabilities necessary to achieve Our Promise Strategic Imperatives.

  • Chair the MarTech Steering Group, and lead of the organisation’s MarTech strategy in constant collaboration with WVIT.

  • Governance and strategy leadership of MarTech development.

  • Strategic leadership of the business change agenda around global digital marketing.

  • Own the digital marketing relationship with Support Offices, National Resource Developments (NRDs), and Transitional Field Offices (TFOs) globally.

KEY RESPONSIBILITIES:

Planning:

  • Owns the creation and execution of strategic planning for the Digital Marketing Shared Service, and the Digital Marketing at Global Marketing Centre (GMC).

  • Owns the Digital relationship with WVIT colleagues for planning purposes, especially in harmonizing the marketing & IT digital agendas, budgets and plans.

  • Strategic risk, issue and escalation ownership for all Digital Marketing projects in GMC.

  • Prioritisation of GMC Digital Marketing work, in close collaboration with WVIT.

Strategy:

  • Leads on the medium- to long-term strategy for Digital Marketing across the Partnership, bringing together a number of business agendas in the process.

  • Forms strategic plans that complement and contribute to the overall Partnership strategy, Our Promise.

  • Creates and agrees strategic prioritization criteria – displaying openness and collaboration with Support Offices, Global Centre, NRDs, TFOs, and Field Offices (FOs) in the process.

Leadership:

  • Visible, pragmatic, open and humble leadership of the Digital Marketing agenda, strategy and benefits across the Partnership.

  • Leading the digital marketing relationship with SOs, TFOs, NRDs and FOs, bringing them together to collaborate on shared digital marketing projects & goals.

  • Leadership of multi-disciplinary teams and squads at a strategic level, owning the business outcomes and change and providing strategic direction at a suitable level.

  • Direct line-management of DMSS.

Revenue Generation:

  • Ensuring the global Digital Marketing Shared Service meets revenue and profitability outcomes, both in Child Sponsorship and other products.

  • Owning the “Yield-to-Field” of the Digital Marketing Shared Service, ensuring sustainable profitability that generates ongoing funding to the World’s most vulnerable children.

IT Parterning:

  • Effectively and skillfully partners senior leaders in IT to manage the delivery of technical aspects of Digital Marketing initiatives.

  • Manages the strategic relationship with IT, aligning strategies and goals across technical and business aspects of the Digital Marketing Portfolio.

  • Effectively leads multi-disciplinary teams of resource, bring IT effectively into governance, reporting, delivery and all other aspects of Digital Marketing.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Bachelor’s degree in Marketing, Information Science, Business, or other related field. Or equivalent work experience.

  • Requires advanced knowledge of business operations, marketing operations, marketing agency ops, and MarTech stacks.

  • Typically requires 15-20 years of relevant technical & business work experience, esp in leading Digital Marketing agencies, campaigns and business development.

  • Fluent in English - required.

Preferred Skills, Knowledge and Experience:

  • Held senior leadership position in Digital Marketing agency.

  • Has led in business start-up environments, setting up teams, business models and service models from scratch.

  • Deep experience of implementation and usage of various marketing technology stacks, especially .net and C# stacks involving such technologies as Umbraco & Sitecore.

  • SAFe, Agile, Scrum or other qualification in collaborative development methodologies between IT and the Business.

  • Certified by Chartered Institute of Marketing or equivalent professional body.

  • Fluent in other languages especially Spanish & German.

Work Environment/Travel:

  • Willingness and ability to travel domestically and internationally, as necessary, up to 40% of the time.

Manager, Digital Storytelling

*Preferred position location: UK or Monrovia, CA; USA. Other locations to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

To digitally enhance and develop a breakthrough way for World Vision to approach storytelling. By harnessing digital platforms and technologies, you will brand our brand, inspire our audience and create a game-changing storytelling approach. The position will play a strong role in helping develop strategies to apply key themes, such as impact and transparency, and apply these to visual storytelling content across platforms and mediums.

This role requires extensive visual digital storytelling experience and prior experience in demonstrating significant lift in results as an outcome.

KEY RESPONSIBILITIES:

  • Developing solid and succinct digital / storytelling strategy and executions of how storytelling pieces can be applied to different mediums.

  • Engaging with creative (and other) agencies to brief and review content as well as ability to construct visual / video content from existing footage.

  • This role will need to manage the relationship and have day-to-day engagement with the creative agencies to ensure they are briefed appropriately, that the capture the footage required and that the deliver on time, on budget and on scope.

  • Implementation, monitoring and reporting of storytelling engagement across digital platforms and properties.

  • Engaging with internal teams within World Vision (globally) to understand current storytelling assets (and identification of new assets if required) and implement across various tests, executions and projects.

  • Translation of materials into development of ‘ready-to-market’ materials to be used globally in social feeds, web content etc. through a combination of engaging with creative partners as well as some hands-on video development.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Bachelors or Masters level degree in marketing, digital or production related disciplines.

  • Technical ability to create, edit and produce digital assets for digital and social mediums.

  • Strong knowledge and high degree of familiarity and experience with current digital and social platforms (and the best means of maximizing content for each medium).

  • Experience in either working in a digital agency or managing day-to-day relationship with digital agencies.

  • Development of sound strategy documentation with demonstrable execution and results.

  • 5+ years in digital + creative industry / roles performing function specializing in digital asset development and platforms.

Preferred Skills, Knowledge and Experience:

  • MBA or Masters equivalent.

  • 3+ years in NGO sector and solid understanding of NGO fundraising.

  • Preferred experience in digital marketing and visual storytelling areas such as: UX, audience targeting, social listening, video development, experience and understanding with elements such as gamification, VR / AR etc.

  • Strong experience in campaign development and digital platform execution with a strong focus on engagement, measurement and reporting, able to demonstrate significant lift in results as a result.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 15% of the time.

People and Culture (HR) Officer, Shared Services

*Please submit your CV in English.

PURPOSE OF POSITION:

The People and Culture (HR) Officer provides administrative support to the People and Culture department in processes such as recruitment and selection, talent management, compensation and benefits, employee relations, performance management, payroll, among others.

This role will work very closely with the Senior P&C Generalist in order to ensure that all processes are managed according to World Vision International policies and procedures providing support managing information, creating reports for internal control, managing logistics for trainings, interviews, activities and coordinating with WV Staff members, managers / team leads and external stakeholders. Also, this role will have a high level performance managing all employee data with confidentiality, accuracy, detail orientation and quality.

The People and Culture Officer will provide an excellent customer service to all WV employees / external stakeholders and maintain close cooperation with other departments. Also will also participate in any ad hoc projects or assignments.

KEY RESPONSIBILITIES:

P&C Payments and Documentation Management:

  • Process on a timely matter all P&C related payment requests and expense reports.

  • Manage and file all payments and P&C related documentation.

  • Update on a daily basis payments controls and expense reports.

Recruitment and Selection:

  • Support the recruitment process by partnering with universities for posting and advertise the job opening in employment data bases and social media including creation of advertisement material.

  • Participate in job fairs to attract potential candidates or for branding initiatives.

  • Coordinate with hiring managers interview´s logistics and test applications.

  • Coordinate with successful candidate all pre-employment requirements and create employee file.

On Boarding Process:

  • Coordinate everything related with the new employee´s the first day and manage all logistics (meeting rooms, inductions, laptop, batch, workstation, keys, policies, contracts, WV branding etc.

  • Manage the monthly induction calendar for new employees.

  • Partner with induction facilitators to ensure the attendance of new starters according to the calendar including logistics ( lotus notes etc.).

  • Coordinate with new employees and hiring managers in order to ensure all activities included in the on boarding process are completed ( online trainings, on the job training, etc.).

Data Administration:

  • Manage and update on a daily basis the different P&C controls for recruitment, performance management, benefits, trainings and development, payroll incidents etc.

  • Administrate the employee’s records in Our People including PAF (new staff, termination, changes).

  • Manage Our People Tool to ensure data quality, for inquiries, perform internal audits and include the additional payments.

Benefits Coordination:

  • Administrate and update benefits controls on a daily basis.

  • Answer first level enquiries for WV employees related to the insurance (health and life) and glasses allowance.

  • Coordinate with employees cash advances, expense reports and documentation.

  • Be an intermediary between WV employees and the insurance company to process medical claims.

  • Coordinate on a monthly basis the visit of the insurance company representative.

Employee Wellbeing:

  • Support the cultural and motivational programs by coordinating and implementing special activities throughout the year for the staff wellbeing.

Continuous Improvement:

  • Support continuous improvement culture through identifying development opportunities in HR processes and support the P&C department during the implementation process.

Business Acumen:

  • Broad understanding of end-to-end processes.

  • General understanding of global WV operations.

  • General understanding of the humanitarian industry.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Bachelors’ degree in business administration with a focus in Human Resources, Human Resources administration, industrial engineering or any other related field.

  • Minimum 2-3 years of experience giving administrative support to an HR department.

  • General knowledge of all HR processes.

  • Intermediate - Advanced knowledge of MS Office.

  • Experience managing HRIS such as Our People, Workday, SAP or others.

  • At least one year implementing activities.

  • High level of English and Spanish language proficiency (advanced level). A third language is a plus.

  • Experience working for multinational companies is a plus.

  • Shared Services industry experience is a plus.

  • Six Sigma, Green Belt is a plus.

Preferred Skills, Knowledge and Experience:

  • Excellent Customer Service skills.

  • Written and oral communication skills.

  • Presentation and public speaking.

  • Negotiation and networking.

  • Detail oriented.

  • Ability to work under pressure.

  • Good organization and time management skills.

  • Good problem solving skills.

  • Excellent follow up.

  • Conflict Management.

  • Ability to prioritize.

  • Confidentiality Skills.

  • Customer Service.

  • Shared Services.

  • Metrics & Reporting.

Work Environment/Travel:

  • The position requires ability and willingness to travel 5% of the time.