World Vision International

Job Opportunities in Cyprus

Thank you for your interest in employment with World Vision.



World Vision International is a non-profit, international humanitarian relief and development agency, assisting children and families in nearly 130 countries, providing emergency aid, fostering self-reliance and increasing public awareness of poverty around the world.

INSTRUCTIONS:
All applicants must apply using our online application system. CVs received via email will NOT be considered. Due to the large volume of applications we receive, we will contact only short-listed candidates.

If this is your first time applying online to the World Vision Careers website, you will need to register an account.

If you experience any technical difficulties while applying online, please contact the System Administration by clicking CONTACT WORLD VISION HERE.

IMPORTANT NOTICES:

BACKGROUND CHECKS
As a child focused organisation, World Vision International (WVI) is committed to the protection of children and does not employ staff whose background is not suitable for working with children. All employment is conditional upon the successful completion of all applicable background checks, including criminal record checks where possible.

VOLUNTEER OPPORTUNITIES NOT AVAILABLE FOR DISASTERS
At this time, World Vision is not able to offer volunteer opportunities in response to emergency disasters. Please view current employment opportunities (click the "World Vision International Jobs" button above this text) to find long-term emergency relief and recovery positions.

Current Opportunities

Regional Leader – Middle East/Eastern Europe (MEER)

BACKGROUND:

The Middle East/Eastern Europe Region (MEER) of World Vision International (WVI) provides oversight to the National Offices (NOs) covering up to 13 countries where World Vision’s focus is predominantly programme implementation. The 12 countries are Bosnia Herzegovina, Albania, Kosovo, Romania, Armenia, Georgia, Afghanistan, Iraq, Jordan, Syria, Lebanon, Jerusalem West Bank and Gaza.

MEER has 2 geographic clusters: Bosnia and Herzegovina, Albania and Kosovo led by a National Director (ND) of the Western Balkans; and Syria, Turkey and Jordan led by a Syria Response Director.

One Intermediate Office (Romania) has a joint reporting structure to their local governing board and the Regional Leader; two national offices (Lebanon and Jerusalem West Bank and Gaza) have Advisory Councils, and two other countries have developing advisory councils (Albania and Armenia).

The total budget for the region is approximately 200 million per year with more than 1,738 employees across the region. The Regional Leader role includes integration with VisionFund International (VFI). VFI is the microfinance subsidiary of WVI. Microfinance lending to the poor is performed through 29 Microfinance Institutions (MFIs) globally impacting the lives of millions of children. As social enterprise, it ensures financial sustainability as well as social performance and focus on child wellbeing outcomes. VFI has MFIs in Armenia, Serbia, Montenegro and Kosovo.

The Regional Leader recognises that it is the responsibility of National Offices to implement the whole mission of World Vision in their respective countries. National Directors for each country report to the Regional Leader and have a primary role of supporting, guiding, leading and executing strategy to achieve the mission of World Vision.

To support the Regional Leader in providing primary focus and guidance on strategic, governance and leadership issues, a Senior Director for Operations (SDO) role was created to focus on operational issues, managing portions of the regional office functions and monitoring the National Office performance. The reporting relationship of the SDO is matrix between Regional Leader and Global Director, Field Operations.

PURPOSE OF POSITION:

To direct regional operations of World Vision, provide leadership to National Directors and ensure effective management of ministry in alignment with WV’s Vision, Mission, Core Values and global strategic directions. This includes all areas of operations including but not limited to; strategy management, people management, financial resource management, risk management, board and partnership engagement while at the same time managing the performance and effectiveness of National Directors.

To represent, position, enhance and protect World Vision’s ministry in Middle East/Eastern Europe both internally within the WV partnership and externally to relevant audiences and bodies.

KEY RESPONSIBILITIES:

Strategic Leadership: (25%)

  • Provide strategic leadership to effectively deliver the whole mission through National Offices and regional initiatives, in alignment with WV Vision, Goals, Mission, Core Values, global strategy and regional strategic priorities.

  • Be accountable for the development and periodic review of regional strategy and priorities that clearly support the partnership strategic mandates, objectives and priorities.

  • Work within the framework of the Regional Working Group to influence Support/funding offices to provide resources in alignment with regional and National Office priorities.

  • Exercise final authority over the allocation of resources across countries within the region regardless of office status.

  • Be ultimately accountable for executive leadership in CHE II and III (Levels 2 and 3) responses, in liaison with regional HEA management.

  • Serve as WVI spokesperson at key regional forums (Internal and External).

  • Develop and build linkages with other organizations that facilitate the effective delivery of ministry.

  • Support the Partnership Leader – Global Field Operations in the effective management and leadership of World Vision’s worldwide ministry operations and contribute effectively to the Global Operations Leadership Team.

  • Represent the MEER region in WV partnership senior management groups and forums.

Accountability & Stewardship: (15%)

  • Ensure alignment to global strategy for self-funding and interdependent offices within the region.

  • Ensure effective operations, ministry delivery and alignment of intermediate branch, program and project countries within the region.

  • Promote and support the development of local resource generation in appropriate offices (specifically the transitioning countries) within the region.

  • Monitor strategies for all offices within the region to maximize quality of ministry.

  • Monitor alignment of Partnership policies and standards for all offices within the region.

  • Be ultimately accountable for the implementation of Peer Review and Audit processes and recommendations.

  • Approve country operating budgets and major capital expenditures.

  • Ensure planning processes enable National Offices to use available resources in the best way to carry out agreed upon country strategies.

  • Lead the regional crisis management team.

Organizational Culture (aka “promote the World Vision way”, and includes Conflict Resolution): (10%)

  • Provide spiritual leadership, promote the Christian ethos of World Vision in the region, and strengthen the spiritual development of all staff.

  • Set an example in strong personal Christian faith integrated in work and encourage Christian growth among staff within the region.

  • Ensure WV’s Christian ethos and values are properly contextualized in National Offices within the region.

  • Ensure the highest achievement of ethical, moral and behavioural standards in alignment with WV Christian ethos, code of conduct and behaviour protocol.

  • Support through prayer the life, work and relationships of the regional senior leadership team and National Directors.

  • Role model servant leadership by personal example.

  • Encourage a positive and open style of leadership that enhances teamwork and develops an effective performance management culture.

  • Support organizational change and improvement at strategic operational level.

  • Ensure the application of partnership conflict resolution processes to identify and resolve conflicts between various entities at the lowest possible level.

Leadership Development: (25%)

  • Ensure adequacy of sectoral and management support skills needed to deliver the ministry.

  • Lead the selection process for National Directors and present final candidate(s) for approval to Partnership Leader – Global Field Operations for Program, Project, Branch and Intermediate offices; act as the President’s delegate as assigned in the selection of National Directors in Interdependent offices.

  • Oversee recruitment, orientation, development and transition of NDs.

  • Manage performance of National Directors by regularly assessing, challenging and supporting them (by distance and through periodic on-site travel) in line with WV leadership development strategy.

  • Mentor, develop and guide National Directors in the areas of strategy, governance, policy and protection of the WV brand and reputation.

  • Give specific attention to mentoring and supporting the regional senior leadership team for spiritual growth and professional development.

  • Create enabling environment through supervision, coaching, mentoring, and on-site observation of outcomes to ensure effectiveness of ND. Ensure succession planning for National Directors and own position, by identifying women and men with demonstrated potential for future MEER leadership and support their development.

Board Engagement: (20%)

  • Support National Directors in the appropriate selection of members and the development and functioning of Advisory Councils and Boards according to approved Partnership standards and guidelines.

  • Engage with board chairs and NDs to ensure accountability of National Offices.

  • Review board documents and receive reports.

  • Represent WVI President on National Boards and Advisory Councils.

  • Be ultimately accountable for the implementation of Peer Review and Audit processes and recommendations.

Other: (5%)

  • Carry out other tasks and duties as may be assigned from time-to-time by the Partnership Leader – Global Field Operations.

KNOWLEDGE, SKILLS & ABILITIES:

  • A minimum of ten years’ experience providing strategic leadership as a senior organizational leader, preferably within the humanitarian industry. Three years’ (3) senior leadership experience in Middle East or Eastern Europe highly

  • preferred.

  • Minimum educational qualification of a Master’s degree in a relevant field.

  • A minimum of three years’ experience managing a multi-cultural leadership team.

  • Demonstrated ability to work successfully with post-communist, Islamic, conflict and post-conflict contexts.

  • Proven ability to be a Partnership player and build unity and create an organizational behavior that fits the demands of the new Partnership Strategy, Our Promise.

  • A heart and a passion for the region and its peoples.

  • Demonstrated ability to deal decisively with complex situations.

  • Ability to travel frequently both regionally and internationally.

  • A minimum of five years’ experience working with an Advisory Council or Board, either as a member, reporting to one or developing and advising an Advisory Council or Board.

  • Proven track record of successfully coaching and mentoring executive level leaders, either at a national or regional level.

  • Experience working in a matrix reporting environment, as well as knowledge and understanding of World Vision from a leadership perspective.

  • Ability to travel frequently both regionally and internationally (up to 40%).

  • Fluency in English (verbal and written) is required.

Response Programmes Director

*Country location to be determined based on response.

*Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

PURPOSE OF POSITION:

The Response Programmes Director oversees/leads the Sector Programming Team, including Program Officer(s), Design Monitor Evaluation (DME), Humanitarian Accountability and Information Management. The Programme Director supports the Response Director (RD) and Operations Director (OD) in designing the response strategy and operations plan and works in close coordination with both.

The Response Programmes Director is responsible to manage grant acquisition, assessments, monitor and humanitarian accountability and liaises with Support Offices (SOs), and international donors.

Response Programmes Director is part of the Response Senior Leadership Team. Response Programmes Director will coordinate/advise with Response Director (RD)/Senior Leadership Team (SLT) go or no go for proposals.

KEY RESPONSIBILITIES:

Establish, lead, resource and staff the programmes unit to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to National Office (NO) capacity building in the area of emergency response in coordination with NO leadership and Human Resources (HR).

  • Determine Programmes organisational structure and staffing plan with HR.

  • Work with HR to recruit and deploy Programmes staff and plan for capacity development.

  • Ensure Programmes staff handovers are conducted.

  • Develop Programmes budget in coordination with Finance.

  • Support RD and Finance in developing Response Budget, ensuring strong alignment and coordination with Operations team during budgeting and budget management process.

  • Plan for Programmes Unit transition/integration with NO, where applicable.

Lead the programme planning process to ensure alignment with context, humanitarian needs, response strategy as well as operational feasibility and technical quality:

  • Support development of operational intent plan to align with funding allocations ensuring operational feasibility and

  • technical quality.

  • Support Sectors and Operations Director to draft response plan.

  • Work with Grants, Acquisition and Management (GAM) to coordinate grant acquisition.

  • Write Operational Intent inclusive of targets.

  • Prepare project RACIs (responsible, accountable, consulted, informed) for new grants.

Oversee donor liaison and advocacy is undertaken to resource operations plan to address humanitarian needs. The Response Programmes Director will ensure that the GAM team undertake the following activities:

  • Monitor and analyse donor opportunities to ensure they align with operational intent.

  • Communicate humanitarian needs identified through assessments, monitoring data and community feedback to in-country donors and Support Offices International Programmes Groups.

  • Represent World Vision with potential donors (ECHO, DFID, EU, OFDA, etc.) including bilateral, multilateral and corporate.

  • Collaborate with Advocacy to influence donor funding strategies when appropriate.

  • Liaises with SOs regarding donor priorities and opportunities for funding.

  • Support Finance in the allocation and tracking of response funding to ensure response strategic priorities are funded and effective leveraging of available funding.

  • Support mapping of all funding sources with Finance.

  • Support funding allocation process (Private Non Sponsorship & grant opportunities) in coordination with Finance, Response Director and Operations to reflect response strategic priorities, operational realities and ensure compliance with relevant funding regulations.

  • Support Finance to track donor funding allocation and commitments to ensure response strategic priorities are funded.

  • Oversee development and submission of project proposals to donors to resource operations plan.

  • Develop project proposals with Operations, Advocacy, Finance and relevant Support functions and ensure stakeholders have the opportunity to review proposals and raise issues prior to submission to donors.

  • Ensure proposals are aligned with the operational plan, sector DADDs and standards.

  • Ensure proposals are aligned with accountability standards and basic DME requirements.

  • Maintain donor and SOs communications to facilitate funding acquisition.

  • Support Finance to ensure an up-to-date funding matrix.

Ensure support for Finance to establish grant management system to guarantee fulfillment of donor requirements:

  • Support Finance to conduct grant orientation or grant start-up workshops for relevant staff.

  • Plan and manage donor reporting to ensure that all donor requirements are met.

  • Support Finance with monitoring of grants for compliance with grant requirements.

  • Oversee planning, implementation, analysis and sharing of findings from assessments and program monitoring.

The Response Programmes Director will ensure that the DME team undertake the following activities:

  • Design and implement community consultation processes to ensure understanding of World Visions role, planned interventions and provide opportunities for input and feedback into programme and project designs.

  • Design and implement Information Provision plan to ensure that accurate and reliable information about the programme is made available and shared with communities in a timely and accessible manner.

Establish and support implementation of complaint and feedback mechanisms:

  • Document, implement and monitor complaint and feedback systems to ensure timely responses to communities.

  • Consolidate and analyse community complaint information to inform Operations and response management of key issues raised by beneficiaries.

  • Coordinate Humanitarian Accountability planning and learning with other accountability focused INGOs and LNGOs.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 3-5 years in leadership role in the humanitarian assistance and development sector, with a significant portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Experience in program management and implementation of multi-sectoral emergency response projects.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Work experience as Program Officer at least for 1-3 years in a country other than the home country.

  • Strong team leadership skills.

  • Emotional Intelligence (self awareness, managing emotions and those of others, remaining calm/composed, dealing with ambiguity and change).

  • Understand Humanitarian Industry and have proven experience within a relief setting.

  • Effective in written and verbal communication in English.

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders.

Preferred:

  • Previous experience working in complex emergency/rehabilitation settings.

  • Experience coordination with INGOs and other key stakeholders-High degree of negotiation and persuasion skills.

  • Ability to work with a reasonable level of comfort in high tension and high security risk situations.

  • Ability to maintain performance expectations in diverse cultural contexts psychologically stressful environs and physical hardships.

  • Ability to facilitate the creation of cross-functional project teams and the development of national strategies.

  • Excellent time-management and prioritization.

  • Demonstrates openness and transparency.

Response Director

*Country location to be determined based on response.

*Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

PURPOSE OF POSITION:

The Response Director (RD) has primary responsibility for directing the response from strategy to implementation, inclusive of performance and oversight of all aspects of the response. She/he should develop and maintain an efficient, cohesive team, while ensuring effective coordination and relationships with the other agencies, officials, beneficiaries, donors and all areas of the Partnership.

KEY RESPONSIBILITIES:

Develop and monitor implementation of response strategy that addresses WV strategic goals to meet humanitarian needs:

  • Lead response strategy development with National Director (ND), Regional Leader (RL), Partnership Executive Team

  • (PET) and other senior stakeholders.

  • Ensure primary and secondary information on needs inform strategy formulation.

  • Ensure context analysis informs strategy development.

  • Consult with ND and RL to ensure National Office (NO) strategy and plans (including Child Wellbeing targets) are taken into account in

  • response strategy formulation.

  • Ensure strategy aligns with anticipated capacity.

  • Monitor appropriateness of strategy in addition to implementation of strategy and transition plans.

Ensure response is staffed to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to NO capacity building in the area of emergency response in coordination with NO leadership and Human Resources (HR).

  • Determine response organization structure with ND and HR.

  • Conduct high-level workforce planning with HR and mobilise surge functions as required.

  • Oversee the recruitment of the RDs direct reports.

  • Ensure defined accountabilities under the Emergency Management System (EMS) are clear for each function including Term of Reference (TOR) objectives and qualitycriteria.

  • Ensure HR works with EMS functions to identify workforce requirements.

  • Ensure HR plans for capacity building with EMS functions.

  • Ensure HR develops performance planning and review processes that include quality criteria.

  • Ensure HR establishes a staff care function and mechanisms that support staff well-being.

  • Consult ND to plan Response team transition/integration.

  • Ensure adequate internal communications mechanisms are in place to ensure policies, information and decisions are shared with staff as appropriate.

Establish and maintain effective working relationships with humanitarian actors, government representatives, World Vision stakeholders, the media and general public:

  • Represent the response in Partnership Executive Team and Partnership Coordination Team (PCT) (where activated).

  • Identify and highlight areas of conflict to Response Senior Management Team (SMT), ND, RL and Partnership

  • Executive Committee (where activated).

  • Create and maintain collaborative relations and where appropriate partnerships with government, other NGOs, UN

  • agencies, civil society, churches, bi-lateral missions and donors.

  • Participate in consortium meetings and Response related national coordination meetings.

  • Ensure World Vision is represented at relevant technical and coordination mechanisms in-country.

  • Serve as an organizational spokesperson for media interviews, advocacy initiatives and other public events.

Develop and plan response to achieve response strategy goal and objectives:

  • Provide oversight to funding allocation (i.e. Private Non-sponsorship or PNS, grants, etc) to ensure alignment with

  • strategy and humanitarian needs.

  • Ensure response programme development meets World Vision and international standards.

  • Ensure that adequate funding to address humanitarian needs is acquired.

  • Ensure Advocacy staff are empowered to integrate advocacy across sectors and to develop child-focused advocacy positions which are aligned with strategy and organisational priorities, in strong alignment with NO and Response

  • Operations teams.

  • Facilitate the signing of MOUs and contracts, with donors, Support Offices (SOs) and other relevant stakeholders.

  • Ensure appropriate waivers are in place to facilitate timely response implementation.

Implement response programme in accordance with commitments to meet international and WV standards:

  • Ensure that accessible beneficiary feedback mechanisms are established and functioning.

  • Ensure staff establish community accountability methods across all of the response program.

  • Monitor and identify risks to programme quality and coordinate resources to address them.

  • Ensure that all programmes are implemented, monitored and evaluated according to set plans and that agreements

  • with donors, SOs and other stakeholders are adhered to.

  • Ensure management meetings address quality risks, relevant monitoring data and community feedback.

  • Initiate resourcing mechanisms and ensure financial and material (in-kind) resources are managed according to WV

  • standards, donor and SO agreements.

Initiate response funding mechanisms with support of ND, RL & Regional HEA Director (RHEAD):

  • Ensure that funding is managed and accounted for in compliance with donors and Support Offices agreements and WV standards.

  • Ensure that programme and projects audits are planned and conducted as per WV audit regulations and donor government requirements.

  • Ensure that audit reports are responded to and recommendations implemented.

Ensure that response meets World Vision minimum quality standards and supports program improvement, reflection, learning and innovation:

  • Ensure previous response learnings from Global learning facilitator are reviewed in program design.

  • Encourage the incorporation of best practice and innovation in program design.

  • Ensure all functions have quality planning sessions to meet quality objectives of their TOR.

  • Ensure achievement level of all function quality objectives is monitored monthly and reported.

  • Ensure risks that prevent the achievement of quality objectives are reported and rapidly addressed.

  • Ensure mechanisms are established to identify, document, and share lessons learned with Partnership.

Oversee Security function, planning and implementation to ensure response staff and organisational safety and security:

  • Ensure staffing of Security function.

  • Provide oversight to implementation of security protocols as per CSR.

  • Facilitate inter-agency coordination for information sharing and intelligence sharing.

Ensure response internal and external reporting requirements are met:

  • Liaise with Programmes and Info Management to ensure internal and external reporting requirements are planned for

  • and reports are prepared.

  • Review and submit partnership programme reports.

  • Prepare and submit monthly management reports.

  • Ensure internal response coordination & information sharing mechanisms are functioning.

Ensure that response staff have appropriate housing, offices and information/communication systems:

  • Ensure that staff have access to appropriate office space/equipment, information/communication systems/equipment

  • and other facilities which enable them to carry out their responsibilities.

  • Ensure that all response vehicles and other equipment are well managed and maintained.

  • Where necessary, ensure that relevant staff have access to appropriate housing.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 5-7 years in leadership role in the humanitarian assistance and development sector, with a significant

  • portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Experience in serving as an organizational spokesperson to media and other external audiences.

  • Effective in written and verbal communication in English.

Preferred:

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders as well

  • as staff.

  • Ability to work in coordination with other humanitarian organizations.

  • Ability to analyse and make decisions in challenging situations in the absence of specific guidance and/or full

  • information.

  • Ability to communicate and model to staff positive behaviours which help them remain resilient and effective in dynamic and high pressure environments.

Work Environment:

  • Work hours are often in excess of 12 hours per day during difficult periods of the response.

  • Responses are often mounted in insecure or natural disaster-prone contexts, which may disrupt normal work patterns

  • and generate staff safety issues.

  • Work and housing environments may at times be well below normal standards in terms of facilities, equipment, food availability and hygiene.

Response Operations Director

*Country location to be determined based on response.

*Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

PURPOSE OF POSITION:

Response Operations Director leads the Operations team and oversees the implementation of the response activities. He/she transforms the response strategy into implemented reality, managing day-to-day sector activities and providing technical guidance to the Programmes team for design and programme quality.

KEY RESPONSIBILITIES:

Ensure program planning is informed by technical standards and operational viability:

  • Contribute to planning of sector requirements for people, funding and supplies.

  • Ensure all program designs are based on needs assessment findings (primary & secondary data) and analysis,

  • targets the most vulnerable/chronically and is operationally viable.

  • Ensure all programs refer to technical standards, consider government standards and are aligned with Strategic

  • Guidance and Do-Assure Dont Do (DADDs) for the First Phase of Emergency Responses and Sector Packages.

  • Ensure inclusion of advocacy issues and cross cutting themes are considered in design.

  • Ensure programs and projects are measured according to technical standards and Child Well-being targets.

  • Ensure Operations Plans are developed and implemented with community engagement, taking into account local capacities and utilising Do No Harm/Local Capacities for Peace (DNH/LCP).

Establish, lead, resource and staff Operations unit to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to National Office (NO) capacity building in the area of emergency response in coordination with NO

  • leadership and Human Resources (HR).

  • Determine Operations organisational structure and staffing plan with HR.

  • Monitor recruitment and deployment of Operations staff and plan for capacity development.

  • Ensure Operations staff handovers are conducted.

  • Develop Operations budget in coordination with Finance, ensuring strong alignment and coordination with

  • Programming team during budgeting and budget management process.

  • Plan for Operations transition/integration.

Conduct response operational planning to ensure effective coordination and timely delivery of response activities:

  • Plan and facilitate detailed operational plan and delegate responsibilities to carry out plan.

  • Ensure Accountability mechanisms are in place for Community and stakeholder feedback.

  • Planning process considers community requirements (i.e. timelines) and progress is monitored by Design, Monitoring & Evaluation (DME).

  • Facilitate planning between sectors to meet overall program goals.

  • Facilitate requirements planning with Support Services.

  • Ensure collaborative planning with external stakeholders such as UN Agencies, other NGOs and Government ministries where possible through coordination mechanisms.

Oversee implementation and monitoring of operations to ensure achievement of response goals and objectives and inform operational improvement:

  • Monitor results against sector plans and address identified issues.

  • Monitor expenditure reports and take corrective action with Finance and Programs.

  • Review Monitoring & Evaluation (M&E) and Accountability data with Sectors and Programs to identify and address any issues for operational improvement.

  • Review context analysis with Programs and Liaison for Operational Intent adaptation.

  • Review findings of learning events and evaluations with Programs to make operational improvements.

  • All evaluations of sector interventions are planned with DME to assess effectiveness and timeliness.

Oversee development and implementation of operations reporting systems to support timely and accurate reporting:

  • Establish and implement internal reporting system in coordination with DME.

  • Ensure Operations provide input for grant/donor and program milestone and reports to Programs.

  • Write report on quality risks and their resolution and submit to Response Director on regular basis.

  • Ensure that Operations meets reporting requirements for Clusters, Ministries and/or in-country stakeholders.

Ensure implementation of response operations according to safety standards with support from the Security function:

  • Organise security assessments for all field operations that inform a security plan.

  • Implement the recommendations of the security plan for all field operations.

  • Ensure security incident reporting protocols are complied with by operations staff.

  • Ensure Operations staff adhere to security standards for staff movement and communications.

  • Work with Security to ensure safe and effective Civil/Military relationships with armed actors.

Ensure operations meet WV minimum quality standards and support improvement, reflection, learning and innovation in sectors:

  • Ensure previous sectors learning from Global Learning Facilitator are reviewed.

  • Encourage the incorporation of sector best practice and innovation.

  • Ensure sector have a quality plan to meet quality criteria and minimum sector standards.

  • Ensure achievement of all function quality criteria is monitored and reported regularly.

  • Ensure risks limiting achievement of objective to quality criteria are reported & rapidly addressed.

  • Ensure mechanisms are established to identify, document, and share function lessons learned.

Coordinate with Support Services function for ongoing provision of funds, staff, equipment, vehicles and supplies to ensure timely implementation of operations:

  • Ensure Ops submit clear and timely budgets and funds requests to Finance.

  • Ensure Ops submit clear and timely staff plans to HR and immediately advises on changes.

  • Ensure Ops follow Finance procedures to rapidly process payments to suppliers.

  • Ensure Ops submit vehicle requirements to logistics and follow vehicles management guidelines.

  • Ensure Ops submit communications requirements to ICT and follow ICT procedures.

  • Address delays in Support Services to Response Manager for rapid resolution and waivers.

Identify, report and refer operational blockages caused by external actors to Liaison to be addressed through external advocacy:

  • Establish operation team protocols where sector and geographic leads identify and report where external actors are

  • delaying/preventing implementation.

  • Refer issues delaying implementation to Liaison to resolve through inter-agency coordination and/or government

  • relations.

  • Ensure protection issues are reported and addressed in coordination with Advocacy.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 5-7 years in leadership role in the humanitarian assistance and development sector, with a significant

  • portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Experience in program management and implementation of multi-sectoral emergency response projects.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Strong team leadership skills.

  • Emotional intelligence (self awareness, managing emotions and those of others, remaining calm/composed, dealing

  • with ambiguity and change).

  • Effective in written and verbal communication in English.

  • Academic and on-the-job training in at least one of the support services or response-sector relevant areas.

Preferred:

  • Understanding of the international humanitarian system, particularly the systems, structures and key actors.

  • Understanding of the key accountabilities that must be maintained in a response (beneficiaries, donors, peers).

  • Ability to lead operational planning processes.

  • Strong communication skills (oral and written) with ability to express ideas and concepts clearly and persuasively with

  • senior internal and external stakeholders.

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders as well

  • as staff.

  • Ability to work in coordination with other humanitarian organizations.

  • Ability to analyse and make decisions in challenging situations in the absence of specific guidance and/or full information.

  • Ability to communicate and model to staff positive behaviors which help them remain resilient and effective in

  • dynamic and high pressure environments.