World Vision International

Job Opportunities in Democratic Republic of the Congo

World Vision operates in four regions of the Democratic Republic of Congo (DRC), focusing on transformational development programmes in the south and the west, and humanitarian and emergency response in the eastern region.

World Vision began its work in DRC in 1984 with a food program funded by USAID in conjunction with local Christian churches in the Katanga province. Today there are 93,700 sponsored children in 30 projects across the country, and more than two million people benefit from transformational development programmes including education, health care, water and sanitation, nutrition, food security and Christian Commitments.

Additionally, due to widespread natural disasters and ongoing armed conflicts, World Vision is actively engaged in humanitarian and emergency response particularly in the eastern part of the country, focused on food aid, humanitarian protection, nutrition, health care, child friendly spaces (CFS), and reintegration of internal displaced people (IDPs).

Current Opportunities

Senior Program Manager (ANCP), DRC

BACKGROUND:

World Vision is present in 13 out of 26 provinces of the Democratic Republic of the Congo (DRC). The country is the 7th most fragile state in the World according to the Fragile States Index and ranked 176th on the 2015 Human Development Index out of 188 countries, in spite of its abundant natural resources.

To reflect the geographic scope and diversity of socio-economic contexts and needs, WV’s operations across the country are organized into five operational zones. The South, West and part of North-West zones host primarily long term development projects funded through sponsorship with a mix of non-sponsorship, gift-in-kind and grants, while the Eastern and Central (Kasai) zones are essentially emergency-focused.

The “Empowering Children and Communities in Tanganyika to Learn” project funded through the Australian NGO Collaboration Program (ANCP) will be based in the Province of Tanganyika in the Southern Zone and will be managed from World Vision’s base in Kalemie, located 850 Km from the zonal office. WV has a minimal presence in Tanganyika, but the WV National Office strategy has selected this area for grant growth to leverage wide investments of humanitarian and development donors, including DFID, USAID, WFP and other UN entities, etc. Apart from managing the ANCP project directly, the position of the Base Manager will also provide coordination of other WV interventions in the Tanganyika area.

PURPOSE OF POSITION:

The Senior Program Manager will have overall responsibility for coordination of all activities of projects run from the Kalemie base. This includes networking and relationship building with local stakeholders and providing coordination and administrative supervision to staff of other projects who are stationed in the Tanganyika area while ensuring the security, accountability, and sustainability of the program and contribution to Child wellbeing outcomes.

S/he will be responsible for technical leadership and administrative oversight of the program and will serve as the principal institutional liaison to the donor and local government entities. The Senior Program Manager shall have a keen understanding of the unique political and security dynamics in the area and work collaboratively with other WVDRC departments at zonal and national levels to ensure operations run smoothly and effectively.

KEY RESPONSIBILITIES:

Programme Management:

  • Ensure the assessment and design processes for the ANCP project are carried out successfully according to the timeframes agreed with the Support Office.

  • Work with People & Culture in the recruitment of competent staff for various approved positions of the ANCP project.

  • Conduct frequent conversations with ANCP project staff to support their performance and development, and ensure WV’s performance management processes are followed.

  • Ensure programmes in the area deliver on donor approved budgets, plans and key deliverables.

  • Establish and maintain effective project reporting, monitoring, evaluation and communication systems.

  • Plan and coordinate Disaster Management initiatives across the area programme.

  • Ensure an effective and efficient monitoring system is in place which includes community and stakeholders participation.

  • Manage World Vision assets according to approved policies and procedures.

  • Coordinate the work and interactions between teams of different projects in the area.

  • Communicate progress and challenges in implementation, including changes to the security and humanitarian situation, to the Zonal Director as frequently as necessary.

  • Establish and maintain effective project reporting, evaluation, and communication systems.

Base Coordination:

  • Coordinate work in the Kalemie base ensuring that World Vision operates as one organization in the area.

  • Lead the networking and development of positive relationships with other NGOs, local government officials, local churches, and community leaders in the area programme.

  • Engage in advocacy and represent the sub-zonal programme.

  • Ensure that competent and motivated staff are hired, nurtured and retained.

  • Ensure staff in the area work in ways consistent with WV values, policies and business procedures or those agreed with donors.

  • Support spiritual development of the entire area programme team.

  • Take a lead role in advocating/promoting the organisation to local officials and other organizations.

  • Ensure effective communication with the National Office and the donors on relevant issues.

Learning:

  • Facilitate adoption of best practice/approaches/models in the course of the implementation of the project.

  • Ensure that business processes, standards and guidelines related to Education are effectively applied in project implementation.

  • Ensure that lessons learnt are documented and are applied during the balance of the project life and incorporated into future proposal designs.

  • Monitor and review monthly expenditures in consultation with relevant stakeholder and ensure project expenditures are within budget.

Risk Management:

  • Ensures staff and partners understand WV’s child protection and safeguarding policy as well as other risk management policies and adhere to them in conducting WV business.

  • Ensure efforts are taken to respond promptly and appropriately to incidents.

  • Ensures all projects in the base support awareness raising for prevention and reporting of child protection incidents which occur across the base.

Security:

  • Coordinate with the Security Department to ensure staff wellbeing and security is supported and promoted.

  • Establish core security requirements are met in line with the specific context rating.

KNOWLEDGE, SKILLS & ABILITIES:

  • Minimum Qualification required: A university degree Education science, development studies, social science, Engineering or related field.

  • Experience: Minimum of 4 years of progressively responsible professional experience in Development programming in Emergency context, including experience in managing Education projects.

  • Preferred: Certificate in project management with working experience preferably in development or emergency.

  • Must be a committed Christian, able to stand above denominational diversities.

  • Perform other duties as required.

Technical Skills & Abilities:

  • Knowledge of project management cycle.

  • Knowledge of supply chain principles in humanitarian work.

  • Ability to conceptualize and logically document an intervention.

  • Ability to plan and conduct an assessment using conventional methodologies (i.e. SPHERE, Child protection policies, Do No Harm, etc.)

  • Ability to network and negotiate with partners.

  • Ability to monitor input and activity implementation.

  • Good report writing skills. Ability to summarize important information.

  • Analytical and experienced knowledge of the complex emergency context in DRC.

  • Being fluently in French (written and oral).

Working Environment/Travel:

  • Stressful fast paced environment in a high risk area. A team environment with cultural diversity. This position is non accompanied.

Finance and Support Services Director, DRC

PURPOSE OF POSITION:

The WVDRC Finance and Support Services Director provides overall leadership, oversight, and management support for all aspects of financial management in the National Office. This position is seen as a strategic partner; member of the Senior Management/Leadership Team of the NO, with a focus on ensuring accountability, stewardship, coordinating planning and budgeting processes, providing accurate financial data, analysis, and advice; as well as developing financial strategy that best serves the NO strategic and programme objectives. Responsible for the finance staff capacity strengthening, the development and implementation of good internal controls, risk management, and utilisation and safe

guarding of assets according to WV approved policies and procedures.

The WVDRC Finance and Support Services Director provides leadership to the Supply Chain team ensuring that the procurement of organisational resources is executed effectively, efficiently, and economically. Ensure the national office is optimally staffed to timely procure & deliver project supplies per grants donor guidelines and WV policies.

The WVDRC Finance and Support Services Director provides overall leadership to the ICT team and ensure that the office has reliable, sufficient connectivity and the organisation’s information systems and resources are adequately protected.

The WVDRC Finance and Support Services Director provides overall leadership to the Administration function ensuring that the national office is effectively supported and staff have a clean, secure, and hospitable place to work.

The WVDRC Finance and Support Services Director provides financial oversight and matrix manages Sustained Humanitarian Response (Category III equivalent) and Fragile Context programming.

KEY RESPONSIBILITIES:

Leadership, Capacity Development, and Strategic Partnering:

  • Provide strong and positive leadership to the finance department ensuring competent and motivated staff are hired and retained, providing efficient delivery of services.

  • Coordinate professional and personal development of finance, supply chain, IT and administration staff through adequate orientation, on-the-job coaching, identification of learning, training needs and opportunities (e.g. in accounting, SunSystems, grant management, risk management, leadership, etc.); and succession planning.

  • Model Christ-centered servant leadership and support spiritual development of his/her team.

  • Actively contribute to and participate in the NO Senior Leadership team meetings.

  • Attend and actively participate in strategic regional meetings.

  • Facilitate ND, Operations, and other non-finance staff in understanding and interpretation of financial statements.

  • Ensure partnership finance policies and procedures are understood by Senior Management, Operations/Technical staff, Communities, Local Partners and Board, as appropriate.

  • Develop strong networks internally (other NOs, SOs and partnership entities) and externally (other INGOs, banking entities, corporates and communities, etc.) through effective communication, relationships and twin citizenship.

  • Promote shared resource networks within the region, and the partnership.

  • Adhere to WVI key policy documents – mission, core values, and covenant of partnership.

Stewardship:

  • Ensure adequate cost efficiency and effectiveness measures are in place and are being followed through:

  • Providing cost analysis, promoting benchmarks and making recommendations for determining effective resource utilization at all levels.

  • Contributing to the development of appropriate policies and procedures for procurement of goods and services, in collaboration with the Supply Chain team.

Financial Planning and Budgeting:

  • In collaboration with other NO Directors, advise the ND on strategic resource acquisition and allocation in line with RWG/VIR (Regional Working Group /Virtual Investment Review) recommendations approved by the Regional Leader.

  • Coordinate the planning and budgeting process and provide technical support, to ensure global and regional guidelines are met, as well as to chart and execute a strategy in the midst of changing constraints and circumstances.

  • Review alignment of budgets between National Office, projects, grants, MyPBAS, and Support Offices and ensure effective and efficient cost recovery practices are followed.

  • Control of WVDRC budget, cash flow and project funding, by providing timely and relevant information to budget managers, in collaboration with the Operations Leader.

  • Contribute to the development of WVDRC strategic direction and priorities.

Fiscal Accounting, Compliance, Monitoring, and Reporting:

  • Design and manage systems, policies and procedures that provide appropriate levels of security and control of WV assets, resources and operations.

  • Coordinate the submission of timely, accurate and complete relevant reporting to the Partnership and to internal users.

  • Define and implement efficient and effective internal control systems.

  • Adhere to partnership policies, procedures and guidelines as stipulated in the WVI Financial Manual and other documents, including – but not limited to: grant compliance, planning & budgeting, year-end closing, carryforward, accounting and reporting.

  • Coordinate the timely and accurate submission of financial reports in Notes FFR (Field Financial Reporting) database.

  • Review the reconciliation of MyPBAS to FFR monthly with action plan for addressing outstanding items.

  • Provide regular analysis of ADP/Grant financial reports and timely feedback to ADP/Grant managers for decision making.

  • Ensure NO Finance, Supply Chain, IT and admin staff visit Programs/Projects to monitor accountability issues, follow up on implementation of audit findings and provide support as needed.

Financial Risk Management and Controls:

  • Manage appropriate financial systems and controls and ensure they are in place to avoid significant finance audit risk ratings, both at the NO and project levels.

  • Coordinate management responses to finance audits performed to the NO and projects; ensure they are sent on time to the Audit Department; and that finance related audit recommendations are implemented timely at all levels.

  • Coordinate adequate preparation for GC and external audits.

  • Manage Financial Risk.

  • Implement anti-corruption and fraud strategies.

Supply Chain Management:

  • Coordinate and ensure an optimal interface between the supply chain and business units for efficient customer service delivery.

Improve IT Infrastructure and Provide Quality Service:

  • Ensure improved office/programs connectivity.

  • Facilitate and ensure preparation of and adherence to computer usage policies.

IT Security and Integrity:

  • Ensure office disaster preparedness and policies are updated to include new technologies, trends, and threats.

Ensure that WV staff and assets are secured, safe, and well maintained; oversee logistics coordination.

Ensure that WV provides quality hospitality services to staff and visitors.

Transportation/Logistics.

Responsible for vehicle procurement, management, and maintenance.

Manage financial risk and fiscal integrity.

Manage complex funding arrangements across multiple funding streams.

Establish financial operations.

Ensure a safe workplace.

KNOWLEDGE, SKILLS & ABILITIES:

  • Bachelor’s degree in Accounting, Finance, or Business Administration, or a related field.

  • Solid knowledge of accounting principles, financial systems, budget/cash flow monitoring and internal accounting controls.

  • Highly flexible and agile in style with the ability to produce creative and pragmatic solutions to complex problems.

  • Demonstrates systems thinking.

  • Champions and Manages Innovation.

  • Must be able to lead and manage a team.

  • Good working knowledge of computerized accounting systems, preferably Sun Systems & ProVision.

  • Must be computer literate in Microsoft Office programs.

  • Minimum 5 years of experience in finance position with medium business/medium NGO/government agency.

  • Minimum 2 years of experience in finance management position.

  • Experience with planning and forecasting.

  • HEAT training is mandatory within 6 months of start date.

  • Able to work in a cross-cultural environment with a multi-national staff.

  • Ability to travel within country, regional and internationally.

  • Proficiency in written and spoken English.

  • Working knowledge of French preferred and/or willingness to learn.

  • Good oral / written and interpersonal skills.

Preferred Skills, Knowledge and Experience:

  • MBA in Finance, MSC in Finance/Accounting/Auditing preferred.

  • ACCA, CIMA, CPA or equivalent preferred.

  • Knowledge of government grant regulations and financial reporting requirements preferred.

  • Knowledge of local accounting system preferred.

  • Experience of treasury activities, establishment and monitoring of budgets and an understanding of data processing concepts and systems is preferred.

  • Experience with humanitarian aid in-country is a plus.

  • Experience working in a challenging environment (either in a fragile context or a relief environment is preferred).

Work Environment/Travel:

  • The position requires the ability and willingness to travel domestically and internationally up to 25% of the time.

Response Programmes Director

*Country location to be determined based on response.

*Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

PURPOSE OF POSITION:

The Response Programmes Director oversees/leads the Sector Programming Team, including Program Officer(s), Design Monitor Evaluation (DME), Humanitarian Accountability and Information Management. The Programme Director supports the Response Director (RD) and Operations Director (OD) in designing the response strategy and operations plan and works in close coordination with both.

The Response Programmes Director is responsible to manage grant acquisition, assessments, monitor and humanitarian accountability and liaises with Support Offices (SOs), and international donors.

Response Programmes Director is part of the Response Senior Leadership Team. Response Programmes Director will coordinate/advise with Response Director (RD)/Senior Leadership Team (SLT) go or no go for proposals.

KEY RESPONSIBILITIES:

Establish, lead, resource and staff the programmes unit to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to National Office (NO) capacity building in the area of emergency response in coordination with NO leadership and Human Resources (HR).

  • Determine Programmes organisational structure and staffing plan with HR.

  • Work with HR to recruit and deploy Programmes staff and plan for capacity development.

  • Ensure Programmes staff handovers are conducted.

  • Develop Programmes budget in coordination with Finance.

  • Support RD and Finance in developing Response Budget, ensuring strong alignment and coordination with Operations team during budgeting and budget management process.

  • Plan for Programmes Unit transition/integration with NO, where applicable.

Lead the programme planning process to ensure alignment with context, humanitarian needs, response strategy as well as operational feasibility and technical quality:

  • Support development of operational intent plan to align with funding allocations ensuring operational feasibility and

  • technical quality.

  • Support Sectors and Operations Director to draft response plan.

  • Work with Grants, Acquisition and Management (GAM) to coordinate grant acquisition.

  • Write Operational Intent inclusive of targets.

  • Prepare project RACIs (responsible, accountable, consulted, informed) for new grants.

Oversee donor liaison and advocacy is undertaken to resource operations plan to address humanitarian needs. The Response Programmes Director will ensure that the GAM team undertake the following activities:

  • Monitor and analyse donor opportunities to ensure they align with operational intent.

  • Communicate humanitarian needs identified through assessments, monitoring data and community feedback to in-country donors and Support Offices International Programmes Groups.

  • Represent World Vision with potential donors (ECHO, DFID, EU, OFDA, etc.) including bilateral, multilateral and corporate.

  • Collaborate with Advocacy to influence donor funding strategies when appropriate.

  • Liaises with SOs regarding donor priorities and opportunities for funding.

  • Support Finance in the allocation and tracking of response funding to ensure response strategic priorities are funded and effective leveraging of available funding.

  • Support mapping of all funding sources with Finance.

  • Support funding allocation process (Private Non Sponsorship & grant opportunities) in coordination with Finance, Response Director and Operations to reflect response strategic priorities, operational realities and ensure compliance with relevant funding regulations.

  • Support Finance to track donor funding allocation and commitments to ensure response strategic priorities are funded.

  • Oversee development and submission of project proposals to donors to resource operations plan.

  • Develop project proposals with Operations, Advocacy, Finance and relevant Support functions and ensure stakeholders have the opportunity to review proposals and raise issues prior to submission to donors.

  • Ensure proposals are aligned with the operational plan, sector DADDs and standards.

  • Ensure proposals are aligned with accountability standards and basic DME requirements.

  • Maintain donor and SOs communications to facilitate funding acquisition.

  • Support Finance to ensure an up-to-date funding matrix.

Ensure support for Finance to establish grant management system to guarantee fulfillment of donor requirements:

  • Support Finance to conduct grant orientation or grant start-up workshops for relevant staff.

  • Plan and manage donor reporting to ensure that all donor requirements are met.

  • Support Finance with monitoring of grants for compliance with grant requirements.

  • Oversee planning, implementation, analysis and sharing of findings from assessments and program monitoring.

The Response Programmes Director will ensure that the DME team undertake the following activities:

  • Design and implement community consultation processes to ensure understanding of World Visions role, planned interventions and provide opportunities for input and feedback into programme and project designs.

  • Design and implement Information Provision plan to ensure that accurate and reliable information about the programme is made available and shared with communities in a timely and accessible manner.

Establish and support implementation of complaint and feedback mechanisms:

  • Document, implement and monitor complaint and feedback systems to ensure timely responses to communities.

  • Consolidate and analyse community complaint information to inform Operations and response management of key issues raised by beneficiaries.

  • Coordinate Humanitarian Accountability planning and learning with other accountability focused INGOs and LNGOs.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 3-5 years in leadership role in the humanitarian assistance and development sector, with a significant portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Experience in program management and implementation of multi-sectoral emergency response projects.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Work experience as Program Officer at least for 1-3 years in a country other than the home country.

  • Strong team leadership skills.

  • Emotional Intelligence (self awareness, managing emotions and those of others, remaining calm/composed, dealing with ambiguity and change).

  • Understand Humanitarian Industry and have proven experience within a relief setting.

  • Effective in written and verbal communication in English.

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders.

Preferred:

  • Previous experience working in complex emergency/rehabilitation settings.

  • Experience coordination with INGOs and other key stakeholders-High degree of negotiation and persuasion skills.

  • Ability to work with a reasonable level of comfort in high tension and high security risk situations.

  • Ability to maintain performance expectations in diverse cultural contexts psychologically stressful environs and physical hardships.

  • Ability to facilitate the creation of cross-functional project teams and the development of national strategies.

  • Excellent time-management and prioritization.

  • Demonstrates openness and transparency.

Response Director

*Country location to be determined based on response.

*Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

PURPOSE OF POSITION:

The Response Director (RD) has primary responsibility for directing the response from strategy to implementation, inclusive of performance and oversight of all aspects of the response. She/he should develop and maintain an efficient, cohesive team, while ensuring effective coordination and relationships with the other agencies, officials, beneficiaries, donors and all areas of the Partnership.

KEY RESPONSIBILITIES:

Develop and monitor implementation of response strategy that addresses WV strategic goals to meet humanitarian needs:

  • Lead response strategy development with National Director (ND), Regional Leader (RL), Partnership Executive Team

  • (PET) and other senior stakeholders.

  • Ensure primary and secondary information on needs inform strategy formulation.

  • Ensure context analysis informs strategy development.

  • Consult with ND and RL to ensure National Office (NO) strategy and plans (including Child Wellbeing targets) are taken into account in

  • response strategy formulation.

  • Ensure strategy aligns with anticipated capacity.

  • Monitor appropriateness of strategy in addition to implementation of strategy and transition plans.

Ensure response is staffed to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to NO capacity building in the area of emergency response in coordination with NO leadership and Human Resources (HR).

  • Determine response organization structure with ND and HR.

  • Conduct high-level workforce planning with HR and mobilise surge functions as required.

  • Oversee the recruitment of the RDs direct reports.

  • Ensure defined accountabilities under the Emergency Management System (EMS) are clear for each function including Term of Reference (TOR) objectives and qualitycriteria.

  • Ensure HR works with EMS functions to identify workforce requirements.

  • Ensure HR plans for capacity building with EMS functions.

  • Ensure HR develops performance planning and review processes that include quality criteria.

  • Ensure HR establishes a staff care function and mechanisms that support staff well-being.

  • Consult ND to plan Response team transition/integration.

  • Ensure adequate internal communications mechanisms are in place to ensure policies, information and decisions are shared with staff as appropriate.

Establish and maintain effective working relationships with humanitarian actors, government representatives, World Vision stakeholders, the media and general public:

  • Represent the response in Partnership Executive Team and Partnership Coordination Team (PCT) (where activated).

  • Identify and highlight areas of conflict to Response Senior Management Team (SMT), ND, RL and Partnership

  • Executive Committee (where activated).

  • Create and maintain collaborative relations and where appropriate partnerships with government, other NGOs, UN

  • agencies, civil society, churches, bi-lateral missions and donors.

  • Participate in consortium meetings and Response related national coordination meetings.

  • Ensure World Vision is represented at relevant technical and coordination mechanisms in-country.

  • Serve as an organizational spokesperson for media interviews, advocacy initiatives and other public events.

Develop and plan response to achieve response strategy goal and objectives:

  • Provide oversight to funding allocation (i.e. Private Non-sponsorship or PNS, grants, etc) to ensure alignment with

  • strategy and humanitarian needs.

  • Ensure response programme development meets World Vision and international standards.

  • Ensure that adequate funding to address humanitarian needs is acquired.

  • Ensure Advocacy staff are empowered to integrate advocacy across sectors and to develop child-focused advocacy positions which are aligned with strategy and organisational priorities, in strong alignment with NO and Response

  • Operations teams.

  • Facilitate the signing of MOUs and contracts, with donors, Support Offices (SOs) and other relevant stakeholders.

  • Ensure appropriate waivers are in place to facilitate timely response implementation.

Implement response programme in accordance with commitments to meet international and WV standards:

  • Ensure that accessible beneficiary feedback mechanisms are established and functioning.

  • Ensure staff establish community accountability methods across all of the response program.

  • Monitor and identify risks to programme quality and coordinate resources to address them.

  • Ensure that all programmes are implemented, monitored and evaluated according to set plans and that agreements

  • with donors, SOs and other stakeholders are adhered to.

  • Ensure management meetings address quality risks, relevant monitoring data and community feedback.

  • Initiate resourcing mechanisms and ensure financial and material (in-kind) resources are managed according to WV

  • standards, donor and SO agreements.

Initiate response funding mechanisms with support of ND, RL & Regional HEA Director (RHEAD):

  • Ensure that funding is managed and accounted for in compliance with donors and Support Offices agreements and WV standards.

  • Ensure that programme and projects audits are planned and conducted as per WV audit regulations and donor government requirements.

  • Ensure that audit reports are responded to and recommendations implemented.

Ensure that response meets World Vision minimum quality standards and supports program improvement, reflection, learning and innovation:

  • Ensure previous response learnings from Global learning facilitator are reviewed in program design.

  • Encourage the incorporation of best practice and innovation in program design.

  • Ensure all functions have quality planning sessions to meet quality objectives of their TOR.

  • Ensure achievement level of all function quality objectives is monitored monthly and reported.

  • Ensure risks that prevent the achievement of quality objectives are reported and rapidly addressed.

  • Ensure mechanisms are established to identify, document, and share lessons learned with Partnership.

Oversee Security function, planning and implementation to ensure response staff and organisational safety and security:

  • Ensure staffing of Security function.

  • Provide oversight to implementation of security protocols as per CSR.

  • Facilitate inter-agency coordination for information sharing and intelligence sharing.

Ensure response internal and external reporting requirements are met:

  • Liaise with Programmes and Info Management to ensure internal and external reporting requirements are planned for

  • and reports are prepared.

  • Review and submit partnership programme reports.

  • Prepare and submit monthly management reports.

  • Ensure internal response coordination & information sharing mechanisms are functioning.

Ensure that response staff have appropriate housing, offices and information/communication systems:

  • Ensure that staff have access to appropriate office space/equipment, information/communication systems/equipment

  • and other facilities which enable them to carry out their responsibilities.

  • Ensure that all response vehicles and other equipment are well managed and maintained.

  • Where necessary, ensure that relevant staff have access to appropriate housing.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 5-7 years in leadership role in the humanitarian assistance and development sector, with a significant

  • portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Experience in serving as an organizational spokesperson to media and other external audiences.

  • Effective in written and verbal communication in English.

Preferred:

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders as well

  • as staff.

  • Ability to work in coordination with other humanitarian organizations.

  • Ability to analyse and make decisions in challenging situations in the absence of specific guidance and/or full

  • information.

  • Ability to communicate and model to staff positive behaviours which help them remain resilient and effective in dynamic and high pressure environments.

Work Environment:

  • Work hours are often in excess of 12 hours per day during difficult periods of the response.

  • Responses are often mounted in insecure or natural disaster-prone contexts, which may disrupt normal work patterns

  • and generate staff safety issues.

  • Work and housing environments may at times be well below normal standards in terms of facilities, equipment, food availability and hygiene.

Response Operations Director

*Country location to be determined based on response.

*Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

PURPOSE OF POSITION:

Response Operations Director leads the Operations team and oversees the implementation of the response activities. He/she transforms the response strategy into implemented reality, managing day-to-day sector activities and providing technical guidance to the Programmes team for design and programme quality.

KEY RESPONSIBILITIES:

Ensure program planning is informed by technical standards and operational viability:

  • Contribute to planning of sector requirements for people, funding and supplies.

  • Ensure all program designs are based on needs assessment findings (primary & secondary data) and analysis,

  • targets the most vulnerable/chronically and is operationally viable.

  • Ensure all programs refer to technical standards, consider government standards and are aligned with Strategic

  • Guidance and Do-Assure Dont Do (DADDs) for the First Phase of Emergency Responses and Sector Packages.

  • Ensure inclusion of advocacy issues and cross cutting themes are considered in design.

  • Ensure programs and projects are measured according to technical standards and Child Well-being targets.

  • Ensure Operations Plans are developed and implemented with community engagement, taking into account local capacities and utilising Do No Harm/Local Capacities for Peace (DNH/LCP).

Establish, lead, resource and staff Operations unit to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to National Office (NO) capacity building in the area of emergency response in coordination with NO

  • leadership and Human Resources (HR).

  • Determine Operations organisational structure and staffing plan with HR.

  • Monitor recruitment and deployment of Operations staff and plan for capacity development.

  • Ensure Operations staff handovers are conducted.

  • Develop Operations budget in coordination with Finance, ensuring strong alignment and coordination with

  • Programming team during budgeting and budget management process.

  • Plan for Operations transition/integration.

Conduct response operational planning to ensure effective coordination and timely delivery of response activities:

  • Plan and facilitate detailed operational plan and delegate responsibilities to carry out plan.

  • Ensure Accountability mechanisms are in place for Community and stakeholder feedback.

  • Planning process considers community requirements (i.e. timelines) and progress is monitored by Design, Monitoring & Evaluation (DME).

  • Facilitate planning between sectors to meet overall program goals.

  • Facilitate requirements planning with Support Services.

  • Ensure collaborative planning with external stakeholders such as UN Agencies, other NGOs and Government ministries where possible through coordination mechanisms.

Oversee implementation and monitoring of operations to ensure achievement of response goals and objectives and inform operational improvement:

  • Monitor results against sector plans and address identified issues.

  • Monitor expenditure reports and take corrective action with Finance and Programs.

  • Review Monitoring & Evaluation (M&E) and Accountability data with Sectors and Programs to identify and address any issues for operational improvement.

  • Review context analysis with Programs and Liaison for Operational Intent adaptation.

  • Review findings of learning events and evaluations with Programs to make operational improvements.

  • All evaluations of sector interventions are planned with DME to assess effectiveness and timeliness.

Oversee development and implementation of operations reporting systems to support timely and accurate reporting:

  • Establish and implement internal reporting system in coordination with DME.

  • Ensure Operations provide input for grant/donor and program milestone and reports to Programs.

  • Write report on quality risks and their resolution and submit to Response Director on regular basis.

  • Ensure that Operations meets reporting requirements for Clusters, Ministries and/or in-country stakeholders.

Ensure implementation of response operations according to safety standards with support from the Security function:

  • Organise security assessments for all field operations that inform a security plan.

  • Implement the recommendations of the security plan for all field operations.

  • Ensure security incident reporting protocols are complied with by operations staff.

  • Ensure Operations staff adhere to security standards for staff movement and communications.

  • Work with Security to ensure safe and effective Civil/Military relationships with armed actors.

Ensure operations meet WV minimum quality standards and support improvement, reflection, learning and innovation in sectors:

  • Ensure previous sectors learning from Global Learning Facilitator are reviewed.

  • Encourage the incorporation of sector best practice and innovation.

  • Ensure sector have a quality plan to meet quality criteria and minimum sector standards.

  • Ensure achievement of all function quality criteria is monitored and reported regularly.

  • Ensure risks limiting achievement of objective to quality criteria are reported & rapidly addressed.

  • Ensure mechanisms are established to identify, document, and share function lessons learned.

Coordinate with Support Services function for ongoing provision of funds, staff, equipment, vehicles and supplies to ensure timely implementation of operations:

  • Ensure Ops submit clear and timely budgets and funds requests to Finance.

  • Ensure Ops submit clear and timely staff plans to HR and immediately advises on changes.

  • Ensure Ops follow Finance procedures to rapidly process payments to suppliers.

  • Ensure Ops submit vehicle requirements to logistics and follow vehicles management guidelines.

  • Ensure Ops submit communications requirements to ICT and follow ICT procedures.

  • Address delays in Support Services to Response Manager for rapid resolution and waivers.

Identify, report and refer operational blockages caused by external actors to Liaison to be addressed through external advocacy:

  • Establish operation team protocols where sector and geographic leads identify and report where external actors are

  • delaying/preventing implementation.

  • Refer issues delaying implementation to Liaison to resolve through inter-agency coordination and/or government

  • relations.

  • Ensure protection issues are reported and addressed in coordination with Advocacy.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 5-7 years in leadership role in the humanitarian assistance and development sector, with a significant

  • portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Experience in program management and implementation of multi-sectoral emergency response projects.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Strong team leadership skills.

  • Emotional intelligence (self awareness, managing emotions and those of others, remaining calm/composed, dealing

  • with ambiguity and change).

  • Effective in written and verbal communication in English.

  • Academic and on-the-job training in at least one of the support services or response-sector relevant areas.

Preferred:

  • Understanding of the international humanitarian system, particularly the systems, structures and key actors.

  • Understanding of the key accountabilities that must be maintained in a response (beneficiaries, donors, peers).

  • Ability to lead operational planning processes.

  • Strong communication skills (oral and written) with ability to express ideas and concepts clearly and persuasively with

  • senior internal and external stakeholders.

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders as well

  • as staff.

  • Ability to work in coordination with other humanitarian organizations.

  • Ability to analyse and make decisions in challenging situations in the absence of specific guidance and/or full information.

  • Ability to communicate and model to staff positive behaviors which help them remain resilient and effective in

  • dynamic and high pressure environments.