Job Opportunities in Europe and the Middle East

World Vision has the privilege to partner with communities in 12 countries in the Europe and the Middle East region: Afghanistan, Albania and Kosovo, Armenia, Azerbaijan, Bosnia and Herzegovina, Cyprus, Dubai, Georgia, Romania, and Turkey.

Additionally, as an organisation, World Vision is supporting the needs of the most vulnerable children and communities affected by violence in Syria, Gaza, Lebanon, Jordan and Iraq.

World Vision also has fundraising (Support) offices located in: Austria, Finland, France, Germany, Ireland, Italy, Spain, Switzerland, and the United Kingdom. To pursue career and internship opportunities with one of our fundraising (Support) offices in the Europe and Middle East region, visit: World Vision Fundraising / Support Offices

Job Locations

Public Relations and Communications Officer

Position: PR & Communication Officer

Town/City: National Office, Tirana

Application deadline date: 26 May 2021

Type: Fixed term, Full-time


The purpose of this position is to contribute to the overall visibility component for World Vision Albania programs and projects. He/she is responsible for developing and implementing a project communication plan in accordance with the project implementation plan, and will work closely with the Public Relations & Communication Department of World Vision Albania. He/ she is responsible for producing high-quality communication and visibility products, including (but not limited to) TV documentaries, newsletters, success stories, leaflets, etc. He/ she is responsible for coordinating the necessary communication activities, this includes providing project support in the coordination, monitoring, reporting, and documentation of project activities as well as working with key people such as the Team Leaders and Project Managers. Acts as a communication focal point between all project parties.


Public – Community Connections:

Evidence-based content for resource generation. Sponsorship Transformation and ministry

Ensure outcome-focused quality production of visual and written content for defined donor segments and audiences reflecting programme objectives and evidence of impact.

Ensure that Sponsorship resources are passing quality check. Advise and build capacity upon need. Facilitate all other deliverables required through Sponsorship generated in field level.

Support the communication with sponsors through contributing to targeted materials. Support improving the dialogue between the sponsor and the community.

Contribute to quality and programme aligned website / online platforms updates posted regularly; find innovative methods to attract more visitors to online channels.

Ensure information on programme activities is bilingual.

Support the Partnership Office resource gathering visits/VIPs/ Media (acknowledged via Share).

Provide communications support during the organization of public events initiated by ADPs and programmes.

Understand the concept of the Community for Development for Community Voice and Casual Content. Identify, scan and upload produced casual content to the Casual Media Library. Facilitate and train children/ youth/ community people/ staff based on programmatic needs.

Be trained on emergency communications. Ensure effective and rapid provision of disaster response content for effective internal communications and marketing appeals that mobilize support during emergencies

Reputation & Influence: Organizational positioning in mainstream and social media to mobilize the public for social and policy change Contribute to Communications strategies and plans results in increased positive engagement of World Vision’s work in local and national media outlets.Local and national campaigns have an integrated website/content plan that secures positive public engagement coverage and improves visibility of key returnee issues. Ensure website content and engagement plan results are linked to World Vision, endorsing World Vision, and active in child well-being issues based discussion on World Vision - managed digital platforms.Ensure the external communication resources use correct World Vision identity.Ensure all the relevant information/content is archived and saved in the proper platforms/archives of World Vision Albania & Kosovo.

Staff Engagement:

Internal communications to mobilize staff for strategy, project execution and impact.

Contribute to internal communications plan development.

Ensure community voice content is used in internal communications platforms.

Together with the Communications Manager contribute to the capacity building annual plan and reflect it in the performance agreement.


University Degree in journalism, communications, linguistic or marketing

Solid verbal and written communication skills in English and the local language;

Story writing, photography and videography skills.

Fluency in computer programs (Word, Power Point, and other editing programs).

Solid knowledge in traditional media relations and use of social media channels.

Knowledge of development work, understanding of reasons of poverty.

Video editing skills.

Previous experience in communications with international organizations, donor reporting and donor coordination would be considered an asset.

At least 4 years of experience in journalism/ communications/media.

Solid verbal and written communication skills in English and Albanian language.

Should be ready for internal and external travels for the minimum 30% of working time.

B category driving license (Three years of active driving).

***While we appreciate all applications received, only those selected for the next phase of recruitment process will be contacted.

Outreach Facilitator (Bekaa)


The purpose of the position is to contribute to the implementation of the Education and Children in Crisis projects through facilitating community engagement interventions and through mobilizing and sensitizing the community on issues pertaining to Child Protection (CP).


% Time

Major Activities


Conduct community outreach tasks

  • Conduct meetings with key stakeholders to engage them about the project interventions and agree on their contributions in project activities.

  • Collect data for the mapping of available educational, health and protection services available.

  • Identify potential beneficiaries to the relevant projects as per the criteria set.

  • Disseminate information related to services for Syrian refugees based on the mapping.

  • Distribute leaflets with early learning, education, health and protection services available to Syrian and Lebanese children in the area.

  • Distribute CP and other related material as per the project plan.

  • Mobilize communities to participate in social cohesion events at the end of each project cycle

  • Participate and collaborate in other activities (recreational, psychosocial, awareness and non-formal education) conducted in the center when needed

  • Support committee members and parents to prepare peer to peer sessions and share their knowledge with other parents

  • Conduct Homeschooling and Positive parenting sessions targeting parents with support from refugee outreach volunteers

  • Establish community based groups jointly under the supervision of the team leader and monitor regular follow-up to strengthen their role at community level.

  • Support in the capacity building of community based groups and ensure smooth flow of information with world vision and provide them with the support needed to perform their role at community level.

  • Support in the successful organization of community engagement events under the guidance of the team leader and the project coordinator.


Ensure children’s safety and protection

  • Identify referral cases following the set internal protocol.

  • Identify key protection issues or threats affecting children and communities and raise them according to the established protocols.

  • Identify children in need of tailored support to specific institutions/service providers (health services, other NFE programmes, PSS services) and refer the cases though the established protocols.

  • Report CP incidents as per the safeguarding policy guidelines.


Handle tracking, reporting on activities and filing

  • File all project means of verifications (MOV) including attendance sheets, pre/post-tests, minutes of meetings, and evaluation documents are in place.

  • Enter project related MOV into the system.

  • File and archive specific forms for referrals.

  • Ensure weekly reporting are taking place while ensuring confidentiality, accuracy and timeliness.

  • File in the Referral Tracking sheet on a monthly basis


Perform other duties as required

  • Attend trainings locally and nationally.

  • Attend and participate in WVL’s spiritual nurture and other organizational events.

  • Responsible of own security and actively contribute to a positive security culture.

  • Abide by the security policies and procedures and report any incidents or breaches to line manager and / or security manager.

  • Perform other duties as assigned by the Line Manager.



  • Bachelor degree in a social development related field, (psychology, sociology, social sciences/humanities, specialized education or social animation) is preferable

  • Experience in project implementation, monitoring and report writing.

  • Good written and spoken English. Knowledge of Arabic language is necessary.

  • Skills in working with people of all ages and social groups

  • High integrity in social interactions

  • Skilled at working with local communities and authorities

  • One year experience in a similar related job.

  • Strong interpersonal skills and a sense of responsibility

  • Understanding of policies concerning Child Protection

  • Willing to travel within the Area of intervention approximately 60% of time.

  • Knowledge of the psychosocial guidelines and approaches related to emergency context (MHPSS IASC guidelines, PFA principles, etc.).

  • Familiar with core principles of Children Rights, Participation, Do No Harm, Community and Family Support as well as Children in Emergencies minimum standards.

  • 85% field work and 15% Office work.

  • Position requires availability and willingness to work outside regular office hours occasionally.

  • Position requires willingness and ability to continue to function during a crisis situation, including during a World Vision response to a manmade or natural disaster.

Grant Acquisition and Management Officer

Grant Acquisition & Management Officer

“World Vision Armenia” Child Protection Foundation


Yerevan, Armenia




The purpose of this position is to lead the Grant Acquisition for World Vision Armenia (WVA), as well as to support WVA in donor engagement and fundraising. Moreover, this position supports and contributes to overall knowledge management and evidence building for improved program quality.


Grant Acquisition and Management

  • Support and contribute to development of WVA Grant Acquisitionand Management (GAM) Strategy and Business plans,

  • Implementation of WV Armenia grants acquisition execution,

  • Proactively coordinate donor engagement,

  • Coordinate team efforts for GAM purposes.

Grant Acquisition

  • Apply ProposalPromodules when necessary,

  • Develop grant concepts and proposals in cooperation with other stakeholders,

  • Ensure that WV Armenia grant concepts/proposals meet both quality standards and donor requirements,

  • Ensure that grant concepts and proposals are complementary/in line to the technical program designs where possible,

  • Provide support for PNSF (private non-sponsorship funds) and local fundraising,

  • Provide support to GAM processes at South Caucasus level (in particular for Abkhazia programs).

Partnership and Pre-positioning

  • Proactive networking for donor engagement and relation nurturing,

  • Research donor strategy for alignment and coordination,

  • Develop pre-positioning strategy and plans for targeted audiences,

  • Develop and implement plans for stronger donor engagement,

  • Ensure WVA representation in WV internal and external events and communications,

  • Assist program in locating appropriate partners for grant acquisition and assist with negotiations,

  • Assist in developing of materials for pre-positioning.

Capacity Building

  • Provide required capacity building to program staff and partners for effective GAM implementation.

Grant Monitoring, Reporting and Evaluation

  • Assist program/ project managers in establishment of goals and objectives, setting of indicators, development of implementation plans, monitoring & evaluation plans, monitoring and reporting, as well as evaluation of grant projects.


The following knowledge, skills, and abilities may be acquired through a combination of formal schooling, self-education, prior experience, or on-the-job training:

  • Bachelors Degree in international development, sociology, or other social sciences, MBA or equivalent is preferred;

  • Thorough understanding of the historical, cultural, political and socioeconomic situation in the country;

  • Experience in proposal writing and donor engagement;

  • Knowledge of grant compliance procedures for major bilateral and multilateral donors;

  • Solid knowledge of donor community and strategies;

  • Being an experienced networker with ability to maintain good up to date knowledge of the grant opportunities and trends in the relevant sector;

  • Strong organization and delegation abilities, high performance, quality standards and negotiation skills;

  • Sound verbal and written communication skills in English;

  • Strong analytical skills;

  • Strong interpersonal skills, ability to work in a team and cultural sensitivity;

  • Facilitation and presentation skills;

  • Excellent organizational and time management skills;

  • Proven knowledge of and skills for computer software applications;

  • Ability and willingness to travel domestically and internationally up to 30 % of the time.

Logistics Specialist, Driver

Logistics Specialist, Driver

“World Vision Armenia” Child Protection Foundation




Fixed-term, full-time


To liaise with the project, marketing, response, supply chain and administrative managers and all team, to facilitate the integrated execution of receipt, storage (protecting), dispatch and accounting for program materials and goods kept in the National Office storage/ warehouse for World Vision in Armenia Programs with high standard of accountability, transparency, integrity, and in a timely manner.

To provide driving services, different administrative support services.


Logistics and Administrative responsibilities

  • Participate in the preparation of distribution plans to ensure the timely delivery of the required commodities,

  • Coordinate the transport, receipt and storage of goods in the designated warehouses, Area Programs,

  • Ensure that the commodities that are dispatched from the warehouse to the distribution locations are handled with high management and accountability levels in compliance with all WV and other international standards to avoid losses,

  • Maintain the warehouse inventory and warehouse register,

  • Keep store key original (the duplicate is kept in Administration),

  • Accept the goods and register in storage catalogue,

  • Release goods from store, only based on Storage leaflets,

  • Ensure released goods reach destination area,

  • Hold respective catalogues accurate and updated,

  • If assigned to do so, arrange acceptance of goods and present GRN (Goods Receipt Note) to Supply Chain Unit,

  • Carry out additional tasks and responsibilities, as assigned by supervisor.

Driving support

  • Provide driving services for World Vision staff,

  • Assist for vehicles’ maintenance and repairing process,

  • Assist the vehicles’ insurance matters related issues,

  • Undertake minor repairs and recommend for major vehicles’ repairs,

  • Keep, check and submit all Car logs to supervisor.


  • University degree in Business Administration, Supply Chain,

  • Formal training in security management or equivalent qualification or experience in related field,

  • At least two years’ experience in similar job,

  • At least five years’ of driving experience,

  • Driving license of "B" and “C” categories,

  • Knowledge of First Aid,

  • Good verbal and written command of Armenian and English,

  • Ability to train others,

  • Full adherence to security protocols,

  • Experience in relief work and knowledge in food and NFIs (non-food items) distribution,

  • Being physically ready for attending of loading and unloading of goods to trucks,

  • Ability to work effectively under pressure,

  • Ability to work in difficult and high risk situations,

  • Computer literacy with high degree of proficiency and productivity,

  • Strong interpersonal skills,

  • Strong communication, coordination and integration skills across diversified teams,

  • Full commitment to World Vision’s core values and mission statement,

  • Full adherence to World Vision Armenia Child Protection, Code of Conduct and Conflict of Interest policies,

  • Ability and willingness to travel domestically and internationally in case of requirement.

Cash and logistics Officer

Position title: Cash and logistics Officer


The cash-logistic officer will work under the supervision of the P.M, he is responsible for the execution and reporting of all logistics & cash activities to effectively support the overall Logistic & cash needs of the project


  • Take lead in consolidating procurement plans from the Project Team.

  • Ensure PRFs are in place and signed and submitted on time. Coordinate with the project team for the timely submission of the PRFs.

  • Work closely with Procurement Department to ensure project items to be delivered timely.

  • Provide administrative and logistical support to the project staff as may be required.

  • Ensure that all the Vehicles required for the Projects are available on timely basis.

  • Ensure PRFs/ Trip Requests are in place and signed and submitted on time.

Follow up with logistics department on the timely availability of the vehicles.

  • Represent WVI in cash sector at the field level

  • Adopt & maintain relevant SOPs for cash intervention

  • Manage the circulation & distribution of cash & Maintain beneficiaries’ database

  • Conduct monthly basis field visit and maintain the MOVs for official records

  • Following the monitoring tools for cash modalities and ensure the monitoring reports are produced on time for management review

  • Conduct field visits prior any planned distribution of cash programming instruments (Vouchers, pre-paid cards, ATM… etc)

  • Overall coordination with operational staff dedicated to cash assistance

  • Suggest adjustments of the cash assistance according to evolving needs

Any other duties as agreed with the supervisor


  • 3-5 years Logistics and cash experience

  • Technical university degree preferably in accounting or related field.

  • Knowledge of Logistics, supply chain processes & cash component

  • Excellent written & oral command of Arabic and English

  • Computer literate mainly with MS-Office software package Good communication skills and ability to build collaborative relationships

  • Ability to foster a good team spirit

  • Ability to transmit information correctly with accountability and maintain confidentiality

  • Digital Skills

  • Team management skills

  • Sociable and presentable

  • Work under pressure

  • Experience in Commodity Management

  • Personal Management including initiative, self-motivation and direction

  • Ability to set priorities and undertake new tasks quickly

  • Ability to communicate effectively with a wide range of audiences

  • Ability to prepare written reports requiring reasoning and precision of expression

  • Ability to interpret and explain complex formal documents and systems and assist others to apply them

  • Demonstrated mathematical ability

  • Must be a very honest person and willing to work for extra-long hours when required, Flexible, adaptable and proactive

  • Analytic and problem-solving orientation, good interpersonal skills

  • Experienced field worker

  • Experience in dealing with local suppliers.

  • Arabic-Native

  • English-Intermediate

Head of Strategic Church and Christian Partnerships

Head of Strategic Church and Christian Partnerships

Salary: circa £50,000 per annum, depending on experience + good range of benefits-For exceptional candidates, this salary is negotiable.

Contract: Permanent 36.5 hours per week / Part-time and flexible hours will be considered

Based: Remote Working (UK based only) London or Milton Keynes / Hybrid working after COVID-19 will be considered

World Vision is an international children’s charity working with children, their communities, and with supporters and partners, in almost 100 countries.

Through long-term development projects, emergency responses and advocacy we’ve helped bring lasting change to millions of children, over more than 60 years. And as a Christian organisation, everything we do is motivated by our faith as we strive to reflect God’s unconditional love.

Work for World Vision UK and you will be part of a truly global Partnership, building brighter futures for vulnerable children.

World Visions global strategy is to transform lives in the worlds hardest-to-reach places, empowering every girl and boy to reach their God-given potential. As part of this World Vision UK has embarked on a new era of ambitious transformation and a focus on strategic relationship-led partnerships. Central to this is our role in the global Church, and building strategic long-term, meaningful, and fruitful relationships with Church denominations and networks, Church leaders, and Christian organisations

The new role of Head of Strategic Church and Christian Partnerships will lead a new strategy and team to deliver our ambitions to partner with, work alongside and serve the Church, Church leaders and Christian organisations evermore closely in order that together we can follow Jesus in transforming childrens lives.

This postholder will be a key strategic and externally facing leader, who will bring excellent relationship building abilities, an entrepreneurial and commercial mindset, innovative thinking, a deep passion for serving the Church and the worlds most vulnerable children and prayerful wisdom to deepen engagement with Church denominations, networks, Church leaders, and Christian organisations.

Building on the momentum gained with significant new Church partnerships, the role will lead a new strategy and team, to inspire, build, and enable mutually beneficial partnerships and relationships to:

  1. Reach new Christian audiences via networks/large Churches

  2. Raise awareness and support for World Visions Christian, child-centred, and community-empowering humanitarian and development programming

  3. Generate income in excess of £3m per annum over the medium term to enable greater impact for children

  4. Engage the next generation of Church leaders with World Vision

The role will be an ambassador for World Visions vision and mission, providing prayerful thought leadership and working closely with Senior Leadership and the Board in leading a Circle of Friends network that enables opportunities for individuals to engage with and support World Vision.

The post holder will work collaboratively across WVUK, particularly with the UK Church Engagement and Policy & Advocacy teams as well as with the global World Vision partnership, and the Church teams of World Vision Australia, United States and Canada.

Please do consider whether God is calling you to exercise your experience, gifts, and commitment to help every child walk into the hope and future God has for them.

As an active Christian, this role offers you the opportunity to integrate your Christian faith and be sensitive to its various expressions across cultures and denominations.

In addition to the salary offered, we offer good benefits including pension, generous holiday entitlement and free parking (MK only).

Please click here to view the full job description

Please upload your CV and include educational and professional qualifications, a full employment history showing the more significant positions, responsibilities held and relevant achievements. This must be accompanied with a covering letter stating how you meet the essential criteria given in the Job Description.

Closing Date for applications: 6 June 2021

Interview Dates: TBC

Universal acceptance for everyone, everywhere is at the heart of our Christian organisation. We promote diversity of thought, culture and background, which connects the entire World Vision family.  As such, World Vision is proud to be an Equal Opportunity Employer. We value diversity and aspire to reflect this in our workforce. We particularly welcome applications from under-represented sections of the community. World Vision UK also operates flexible working policies and practices.

As a child focused organisation, World Vision UK is committed to the safeguarding of children, therefore any offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check.

By submitting your application, you understand and accept that World Vision UK will process the data you provide for the purposes of your application and in accordance with the World Vision UK - Job Applicant Privacy Notice (click here).

No agencies please.

Field Coordinator

Job Title: Field coordinator


To manage & support field Operations, cash, livelihood, logistics & procurement for the Project. Making arrangements for office supplies, including warehouse management at the implementation site. This role will play a critical part in managing and shaping the operation at the field. The job holder will work alongside the donor on the day-to-day planning, coordination & reporting on Project deliverables to identified beneficiaries towards achieving WVI objectives. The candidate will also actively participate on the donor meetings.


  • Ensure timely hiring of the Cash for work Staff for the smooth implementation of the project and ensure all the requirements (work permits) are being done on time for the staff.

  • Ensure that procurements are done on timely basis for the successful operation & implementation of the Project.

  • Outline the rotation methods, accounting for database of the cash for work Beneficiaries.

  • Oversee operation of the project and implement staff training programs to facilitate Successful Project delivery.

  • Coordinate Purchase requisition planning and coordinate with procurement department through the process to ensure efficiency and accuracy.

  • Responsible for receipt, safe keeping, handling and management of the project resources at the implementation site.

  • Participate in needs assessments and contribute to the development of the response plans.

  • Communicate the needs identified by the project team to support the project operation.

  • Liaise with Municipalities, unions and any other stakeholders to inform them about the project operations and activities, processes, locations and plans.

  • Serve as the main focal person in the field for the WVI Jordan. Maintain respectful and constructive relations, and ensure regular meetings and ongoing coordination

  • Ensure timely Payments of the project workers on Monthly basis.

  • Keeping Track record of the work sheets, Attendance and other related documents necessary for the payment Process. 

  • Maintain open and professional relations with other Projects, promoting a dedicated team spirit and providing oversight and guidance to enable staff to successfully perform in their positions. 

  • Ensure timely completion and submission of monthly timesheets, probations reviews and annual performance reviews. 

  • Capacity Building of WV Staff.

  • Participate actively in the Working Groups and meetings with the donor and bring up all the successes and challenges faced in the operation of the project.

  • Represent World Vision in meetings on request of the project manager with JVA and other relevant stakeholders.

  • Coordinate with Communication in publishing manual, guideline and success stories about the construction component of the project and the impact of World Vision intervention.

  • To assist project manager in situation and program updates

Exhibit spiritual maturity, integrity and a dynamic personal sense of life calling


University degree in business administration, social science or any related fields

  • Knowledge of child protection / child rights

  • Excellent written & oral command in Arabic & English

  • Computer literate mainly with MSOffice software package

  • Good communication skills and ability to build collaborative relationships

  • Ability to foster a good team spirit

  • 2 years of full-time technical & professional experience in a similar role.

  • 2 years’ experience supervising cash / livelihood components.

  • Solid humanitarian field management knowledge and skills.

  • Previous experience with INGOs

  • Previous experience with governmental agencies (Ministry of Labor), regulation polices & procedure related to the project activities

  • Applying & identifying proper cash technique

Tchambarak Area Program Coordinator

Tchambarak Area Program Coordinator

“World Vision International”, Armenian branch


Tchambarak, Gegharkunik marz


Fixed-term, full-time


Provide overall management and oversight to the implementation of AP activities in the targeted communities in accordance with WV Armenia strategy, transition plan, policies and standards.

Coordinate and manage the implementation of Technical Program and projects in the Area Program (AP), build partnering relationship with Area Program state, and non-state bodies, work closely with all relevant stakeholders and community members locally, and carry out day-to-day coordination and implementation of respective Technical Program interventions and activities, including supervision and monitoring of efforts of assigned program support staff and service contractors for accomplishing program deliverables in compliance with the Technical Program log-frames, work-plans and budgets. Lead the area transition processes in Area Program based on the transition plan. Supervise the work of the AP Program and Support staff.


Program Implementation

  • Implement Technical Program based on Detailed Implementation Plan and budget jointly with other staff members of Area Program, ensuring timeliness, efficiency and good quality of work,

  • Ensure spending of the project budget within approved spending levels, ensure accurate and timely budget spending,

  • Coordinate the work of Daycare Center/ After school project, ensure effective operation of the Center with targeted number of children. Establish new self-sustainable services. Ensure new funding streams,

  • Develop Donation Agreements and Terms of Reference for service providers/ contractors, supervise and monitor delivery and quality of provided service by working closely with procurement unit,

  • Ensure the quality monitoring of all training/ capacity building events within the scope of the Program according to the quality standards,

  • Ensure state contracting, grant and other non-sponsorship funding projects high quality implementation and integration into overall program,

  • Ensure transition of good practices to other marzes through participation in different meetings, exchange visits and reflection sessions,

  • Coordinate the process of testing/ piloting new models if needed jointly with Technical Program managers,

  • Manage the establishment of social entrepreneurship project as a part of sustainability plan.

Networking with partners on local level

  • Ensure networking and partnering strong relationship with potential partners of local and marz level based on the WVA strategic outcomes,

  • Establish close and trustful relationship with stakeholders and community members. Ensure effective communication and guidance on respective Program strategic priorities including transition processes on local and marz level,

  • Raise the profile of WV Armenia Strategic and Transition Priorities to advocate the issues on local and marz level,

  • Develop new partnership with state bodies and non-state actors (INGOS, NGOs, Businesses) to ensure Daycare Centre/ Afterschool project sustainability.

Staff supervision, Learning & Development

  • Provide operational management and guidance to AP staff,

  • Identify AP staff performance objectives, understand the capacity building needs of subordinate. Develop capacity assessment and capacity building plan jointly with Technical Program Manager,

  • Design and conduct capacity building actions for AP staff, stakeholders and beneficiaries as required to ensure quality implementation of Technical Program,

  • Document and share personal and programmatic insights and learning with others to support individual and team learning about the program and local context,

  • Coordinate AP volunteer engagement with AP assigned party.

Performance quality and reporting

  • Carry out effective operational monthly and quarterly planning of subordinate, with clear role/ task distribution for him/ herself and assigned program support staff. Meet all indicators on time,

  • Provide monthly reports (in required templates) on performance of assigned Detailed Implementation Plancomponents, in compliance with Monitoring & Evaluation standard procedures,

  • Ensure proper communication exchange between Technical Program Managers, Area Program Transition and Development Manager, Grant managers and other WVA internal stakeholders,

  • Manage performance of direct reports based on agreed priorities and targets,

  • Duly conduct performance planning and evaluation of the direct reports, including social workers, community mobilizers, and other AP staff.


  • Higher education in relevant discipline (e.g. development studies, human rights or related social science),

  • Three years’ working experience in humanitarian industry and community development,

  • Good computer skills including Microsoft Word, Excel, and Power Point,

  • Good knowledge of English and Russian languages,

  • Understanding and analysis of the Child Protection, Education and Social sectors in Armenia,

  • Proven ability in coordination of integrated programs/project interventions, strong presentation skills, speaking and writing,

  • Confidence and ability to deal effectively and diplomatically with senior management in partner organizations and marz/ local government officials,

  • Ability and willingness to learn new things and support new initiatives,

  • Ability to manage multiple tasks and work under pressure, efficient task prioritization and time management,

  • Good relationships/ networking with the actors of child protection, social and education sectors,

  • Ability to establish and maintain relationships with the community,

  • Ability to use reflective practice and promote its use for learning,

  • Strategic, creative, and innovative thinking,

  • Understanding of community mobilization and empowerment principles and approaches,

  • Experience in working with the most vulnerable children and their families,

  • Experience of communicating with Government, Non-Government, organizations,

  • Driving license is an advantage.

Information Management Officer

Position title: Information Management Officer (pending donor approval)

Job purpose:

World Vision’s One Syria Response, managed from Jordan, oversees programming for conflict-affected Syrian children and their families inside Syria and throughout Jordan and Turkey. The Information Management Officer’s (IMO) primary role will be to support the information management requirements of cash programming for the Syria Response, including data verification and cleaning. The IMO will provide support to the IM system across the Syria response countries (Syria, Jordan and Turkey), including maintenance of monthly beneficiary reach and indicator dashboards using PowerBI, development of digital data collection tools, conducting data cleaning and analysis and ensuring data protection standards are met at all times. In addition, the IMO holds a vital role in supporting the integration and migration of Syria Response data into World Vision’s global information system, Horizon.

Major Responsibilities:

Data Management and Monitoring Support

  • Responsible for all data management for a large cash transfer project, including ensuring data is verified and cleaned checking for duplicate or erroneous entries, ensuring accuracy of numerical and qualitative data and fixing problems and inaccuracies as needed

  • On-site and post-distribution monitoring dashboards are maintained for all cash distributions

  • Provides day to day support to implementing partners, ensuring data is accurately collected at the field level

  • Coordinates with third parties providing data management services in relation to cash distribution

  • Ensures ethical principles related to IM are respected including principles of informed consent and data protection.

Data collection and analysis

  • Supports the design of quality digital tools for entering, compiling and analysing data using appropriate software (includes coding)

  • Develops tailored indicator tracking tables for projects in Jordan, Syria and turkey for project and MEAL teams to input monthly monitoring data

  • Provides training to WV and partner staff on correct use of the tools

  • Supports wider Syria Response MEAL and PDQ teams with basic data analysis

  • Reports any data quality issues to Information Management Coordinator


  • Supports the IM Coordinator to centralise and organise Syria Response programme data and tools.

  • Maintains monthly beneficiary reach reporting through timely update of PowerBI dashboards for all Syria Response countries.

  • Maintains monthly indicator tracking table (ITT) reporting through timely update of PowerBI dashboards for all Syria Response countries.

  • Supports the migration of project data into World Vision’s global information management and reporting system, Horizon for all projects.

  • Supports Information Management Coordinator in meeting all global centre reporting requirements.

Team Coordination

  • Attends and contributes to MEAL team, project team and partner meetings as required


  • Minimum of 2 years of experience in the field of information management in a humanitarian context.

  • Thorough knowledge of xls file management and coding and other data management and visualisation software, including PowerBI

  • Experience in designing and managing tools for entering, compiling and pre-analysing quantitative data

  • Strong project planning, organizational, interpersonal and communication skills

  • Bachelor degree in Software Engineering, Information Technology, Data Analysis, Information Management or any other relevant field of study

  • Previous working experience in INGOs.

  • Good understanding on database management and data structures

  • Experience with CommCare and Smap/ ODK preferred

  • Fluency in Arabic and English (spoken and written) is required

Chief Executive Officer (CEO) / Drejtor - KosInvest

*Please submit your CV in English.


KosInvest is a subsidiary of VisionFund International (VFI) which is the world’s largest Christian microfinance network. For more than 15 years VFI has been improving the lives of children across the developing world, as we provide small loans and other financial services to families experiencing poverty.

As the microfinance subsidiary of World Vision, the world’s largest Christian relief, development and advocacy organisation, VisionFund works in 28 countries through our network of affiliated microfinance institutions (MFIs) located across the globe in Africa, Asia, Latin America and Eastern Europe. We impact the lives of over 4 million children each year. We aim to positively impact 10 times the number of children by 2030.

Sharing the same vision as World Vision, VisionFund seeks to provide life in all its fullness to children as their parents receive small loans, improve their businesses and increase their family income.

For more information visit: and

This is an exciting opportunity for an experienced leader from microfinance or banking to lead KosInvest’s highly skilled and dedicated team towards the achievement of KosInvest’s growth strategy, reporting directly into the Chair of the Board of Directors.


KosInvest is seeking a CEO with strategic vision and strong managerial experience who will lead the organisation in its next phase of growth and development. The CEO will motivate and manage a team to grow a self-sustaining, social impact business with high quality loan portfolio, quality of service and efficiency of operations as well as:

  • Strategically position KosInvest in the market through innovation of new products, services and digital channels;

  • Diversify funding streams through strategic partnerships and third party lenders;

  • Empower families to build brighter futures for vulnerable children in Kosovo in conjunction with World Vision Kosovo.


Development and Implementation of Strategy:

  • Implements a strategy in line with VisionFund’s 2030 strategy Our Livelihoods Promise, the Board and the regulatory context;

  • Leads the institution to achieve the financial and social impact, maximising efficiency;

  • Develops effective alliances with partners and regulators;

  • Delivers joint projects with World Vision that scale and amplify our joint ability to improve Child Well-Being;

  • Monitors the market for risks and opportunities and recommends changes for the future of KosInvest.

Financial Performance:

  • Responsible for the financial performance of the company, the business plan, annual budget and operational plan and timely reporting to the Board;

  • Ensures KosInvest is profitable and on target with other key performance ratios;

  • Ensures that effective and efficient financial management system is installed and maintained;

  • Negotiates effectively with creditors, grant bodies and other financial institutions and asscociations.

Builds the organisation's capacity by inspiring and empowering people:

  • Responsible for increasing capacity through recruitment, development and management of staff and ensuring a positive and productive working atmosphere;

  • Grows a strong and motivated Senior Management Team;

  • Ensures KosInvest's organisational culture reflects the Vision, Mission, Core Values and strategy of VFI; leads holistic development of team members.

Risk and Compliance:

  • Responsible for prudent operation and financial management of the company and ensuring an effective internal control and risk management system;

  • Responsible for compliance with the requirements of the Central Bank of Kosovo, other regulators and all VFI policies;

  • Responsible for the findings and opinions of the external and internal audits and for the timely implementation of their recommendations;

  • Prepares the MFI for new regulations and changes in the market.

Drives operational performance through innovation and technology:

  • Continuous improvement of the size and quality of the loan portfolio, quality of service and efficiency of operations;

  • Drives the upgrade of systems and digitalisation of business processes;

  • Ensures KosInvest is properly equipped to provide accurate and timely data for Board and VFI global reporting;

  • Inspires and empowers staff to embrace change, build skills and make continuous improvements.


  • University degree (at least a Bachelors degree) in the field of economy, jurisprudence or another relevant field which meets Central Bank of Kosovo requirements;

  • Professional experience of at least 15 years, of which at least 7 in management positions and at least 5 in the banking and/or financial sector or any other field considered appropriate by the Central Bank of Kosovo;

  • Have high ethical and professional reputation;

  • Have in-depth understanding of the fiduciary obligations of the role and the legal framework under which financial institutions operate in the Republic of Kosovo;

  • Excellent computer skills and up-to-date knowledge of the use of technology in microfinance/banking;

  • Strong strategic thinking, business planning, KPI-monitoring and report writing skills;

  • Very good financial knowledge and ability to analyse and present financial information;

  • Excellent verbal and written communication skills including negotiating and building external relationships - with fluency in English and Albanian as a minimum (Serbian language in addition is a plus);

  • Determined personality with initiative, perseverance and commitment to the Vision Statement, Core Values and Mission Statement of World Vision International;

  • A leader with proven ability to motivate staff, positively influence organisational culture for agility and effectiveness, lead staff through periods of change and build high-performing teams;

  • Flexibility to operate in a small organisation where staff contribute across multiple specialisms. Ability to empower and equip staff to tackle varied tasks and situations, and to lead by example;

  • Must be able to provide evidence of complying with the Central Bank of Kosovo requirements for the role (including police and court records) and must fulfil the “fit and proper” criteria (Integrity, Sound Judgement, Leadership, Competence and Financial Soundness);

  • Driving licence and ability to drive throughout Kosovo.

Work Environment:

  • The role is office-based at the headquarters in Prishina and involves travel throughout Kosovo.

  • There will be occasional international travel to meetings/training/conferences.

  • Local package. Applications will be welcomed from the Balkans. A work permit can be arranged.

Program Coordinator (Yemen)

Preferred location: Any country within Middle East/Eastern Europe Region (MEER), or in Kenya or Uganda in East Africa Region (EARO) - where WVI is registered to operate.


The purpose of the position is to provide expertise to and coordination of all program/project related activities and responsibilities within Yemen office, and ensure these are carried out effectively as well as to provide expertise to and coordination of grants acquisition related activities.


  1. Partnership and Collaboration

  • Support the Response Manager to identify, establish and maintain a collaborative relationship with NGO Partners for the implementation of a high-quality response program.

  • Support the Response Manager to develop a Country response strategy and operational plan, which includes Partnering as a base model and therefore takes Key Partners capacity as well as gaps into the plans.

  • Ensure effective and efficient collaboration between the Programs Team and the support functions/departments as well as ensure close collaboration and learning environment with Partners on technical, support functional and operational conditions.

  • Take responsibility for assessing and identifying capacity and if needed develop their capacity to become/remain partners of choice.

  • Ensure high quality relationships are developed and maintained with donors and Support Offices in all collaborative and partnership endeavours.

  • Coordinate, participate, facilitate meetings with internal (RO, GC, SO) and external (Donors, UN etc.) Key stakeholders and participate in cluster meetings if feasible.

2. Program Development Project Design

  • In collaboration with selected Partners, develop strategic concepts and plans for program innovation and growth.

  • Ensure project proposals address community needs / include community participation, and are in alignment with strategic objectives and the Child Well-being Outcomes and Targets.

  • Support Partners and WVs project designs, with program quality support through provision of existing best practices and WVI models, as well as generating support from TSO Technical Service Organisation and Global and Regional DMT when needed.

  • Ensure grants opportunities are communicated to other departments as required; planning conferences are conducted and high-quality concept papers and proposals are developed which meet internal and donor requirements. Leading calls and concept reviews; Go, No-Go decision making, facilitate design and start-up workshop with key staff from the response team as well as Partners.

  • Liaise with the communication and advocacy counterparts for including joint interventions in to proposal plans and budgets, collaborate jointly for supporting private fundraising by SOs with context specific impact stories and visibility materials.

  • In cooperation with the Response leadership, ensure budgets are designed to cover WV and Partners staff and capacity building needs as well as effective security and risk management.

  1. Program/Project Management

  • Ensure that SOs and donor requirements and project targets are met during program implementation and suggest adjustments when and where necessary.

  • Ensure monthly grant expenditure tracking is being conducted, financial projections & reports are being reviewed, and any concerns are highlighted and acted upon as soon as they arise.

  • Support partners to develop implementation approaches that enable all projects to achieve outputs and outcomes within prescribed timeframes and budgets.

  • Facilitate participatory lessons learned with partners, SOs and key staff, and provide recommendations for improved, streamlined and updated grant management systems at the department level.

  • Ensure that proper Humanitarian Emergency practices and core principles are incorporated and upheld throughout the planning and implementation of programming

  • Work with the implementing partners to ensure that risk and security management systems are integrated in the implementation process

  • Ensure timely reporting and follow up on incidents and coordination with relevant stakeholders within WV and partner agencies

  1. Monitoring, Reporting and Evaluation

  • Ensure that all program/project information needed for the Child Well-Being Report and other evidence-based reporting is being collected throughout the year in a manner that provides for excellent demonstration of results and impact.

  • Coordinate the overall reporting of donor funded projects, ensuring that reporting requirements are met and reports are submitted to donors on time and in high quality English.

  • Present monthly and quarterly progress reports to the Head of Office.

  • In cooperation with Partners, coordinate M&E support for the planning of field assessments and technical evaluations of projects.

  • Ensure program documentation is retained/saved/filed on hard copy and on share drive (MS Teams and Horizon) for future reference as required.



  • Bachelor’s degree in a relevant field.

  • Experience in grant acquisition/management; project design and proposal writing for international donor agencies.

  • Experience in integrated project design and monitoring and evaluation systems development.

  • Strong understanding of the grants cycle.

  • Excellent analytical and problem-solving skills.

  • Familiarity with major donor funding requirements - USAID, EU, ECHO, DFID, GAC, DFAT, UN agencies, CERF, CBPF etc.

  • Knowledge of project design, proposal development, M&E systems design and management.

  • Cross-cultural sensitivity, flexible world view, emotional maturity and physical stamina.

  • Strong ability to work with and relate to diverse personality types, to practice relational and ideological tolerance, and to contribute to a positive organizational culture.

  • Ability to maintain performance expectations and healthy social interactions in psychologically stressful environments and physical hardship conditions with limited resources.

  • Advanced English language skills. (Ability to express ideas clearly and effectively, both in spoken and written English).

  • Willing to travel as required.

  • Commitment to World Vision Core Values and Vision/Mission Statement


  • Post-graduate university degree (Master’s/Ph.D.) in international development or relevant field.

  • Experience in program management; grants acquisition; project design and evidence development for international donor agencies

  • Supervision within cross cultural contexts

  • Minimum five (5) years of relief field experience –– or the equivalent in the headquarters/support office of a major NGO

  • Experience in integrated program delivery and monitoring and evaluation.

  • Experience in a fragile context

  • Experience in an Islamic context


  • Position is home country based with travel to Yemen (and other locations) as required

The position requires ability and willingness to travel domestically and internationally up to 40% of the time.

Customer Success Analyst

*Preferred position location: United Kingdom. Other locations in Europe where WVI is registered to operate.

*Please submit your CV in English.


The Customer Success Analyst (CSA) role is a position with the Customer Success team of WV United.

WV United is responsible for United 4, a new digital platform for web marketing and supporter experience.

The goal of the Customer Success team is to achieve growth in monthly recurring revenue for WV Offices on the United 4 platform, through their online marketing assets such as their website, initially, and at subsequent stages, through email and social media.

The Customer Success Analyst (CSA) provides support to WV Offices (customers) on the United 4 marketing platform, enabling its successful deployment, to power their online marketing assets.

The CSA’s typical responsibilities are:

Customer Support (40%)

  • Provide technical support to customers of United 4, replying to inbound queries via email or HelpDesk, within committed SLAs.

  • Create Help articles to enable self-service by customers and identify the need for new articles from in-bound queries and usage metrics.

Platform Performance (10%)

  • Respond to performance monitoring issues on the platform to proactively support customers on any problems that they may encounter.

  • Identify and escalate bugs from inbound queries or platform reports for resolution, refine them with Product Business Analysts to assess severity and priority for resolution by Software Development Team.

Feature Consultancy (25%)

  • Collaborate with Product and Software Development teams through active participation.

  • Develop factors, from a customer perspective, to be incorporated while creating user stories and finalising acceptance criteria for new features.

  • Conduct user acceptance testing, to confirm features developed meet acceptance criteria.

  • Update Release Notes on Community Hub and create Help articles for new features, within committed SLAs.

Content and UX Performance (25%)

  • Extract actionable insight from analysis of Google Analytics data on multiple pieces of content and user experience elements across multiple sites, against the RACE framework.

  • Prepare of monthly reports on content and UX performance to enable presentation to customers and optimisation of decisions.

This role would involve close collaboration with colleagues across functional areas and working in an agile environment.

Collaboration with the United 4 Development Team, the United 4 Product team and Writers and Editors in WV Offices who use the United 4 platform.

Disciplined approach to time management, aligned with agile work methodologies.


Customer Support/Problem Solving:

  • Provide technical support to Customers of United 4, replying to inbound queries via email or AskGabi, within committed SLAs.

  • Create Knowledge Base articles to enable self-service by Customers and identify the need for new articles from in-bound queries.

  • Identifies, investigates, resolves and escalates problems.

  • Gathers data to support recommendations to address problems.

  • Procures technical assistance to help in problem resolution.

Platform Performance:

  • Monitor performance of the platform to proactively support customers of any problems that they may encounter.

  • Identify and escalate bugs from inbound queries or platform reports for resolution within committed SLAs by the Software Development team.

Content and UX Performance:

  • Develop actionable insight from analysis of Google Analytics data on multiple pieces of content and user experience elements across multiple sites, against the RACE framework.

  • Preparation of monthly reports on content and UX performance to enable presentation to stakeholders and optimisation of decisions.


  • Documents system modifications.

  • Supports/develops system manuals.

  • Supports/develops system enhancement communication.

Customer Satisfaction:

  • May work closely with developers and end users to ensure technical compatibility and user satisfaction.

Business Case:

  • May provide assistance in business case development (i.e., research, data collection, systems).

Research/Technical Evaluation:

  • Keeps abreast of new and emerging technologies.

Service Level Agreements:

  • Ensures understanding of SLAs and impact of work on the achievement of the service levels.

  • Supports achievement of SLAs.


  • A strong candidate for the CSA role would bring the following skills and expertise:

  • Bachelors degree in Mathematics, Economics, Information Management or Statistics.

  • 2+ years experience in digital marketing analytics in a business-to-business environment. Familiarity with Content Management Systems, systems for Customer Relationship Management systems and IT Support and Google Analytics would be an added advantage.

  • Strong analytical skills with the ability to collect, organise, analyse, and disseminate significant amounts of information with attention to detail and accuracy using advanced analysis tools.

  • Passionate about customer service and delivering professional support to a global customer base.

  • Excellent communication skills in English, both written and verbal as well as in dealing with people on the phone, face-to-face or via email.

  • Self-manager and extremely well-organised to work remotely and multi-task, producing accurate work within agreed time-lines.

  • Effective in written and verbal communication in English.