Job Opportunities in Europe and the Middle East

World Vision has the privilege to partner with communities in 12 countries in the Europe and the Middle East region: Afghanistan, Albania and Kosovo, Armenia, Azerbaijan, Bosnia and Herzegovina, Cyprus, Dubai, Georgia, Romania, and Turkey.

Additionally, as an organisation, World Vision is supporting the needs of the most vulnerable children and communities affected by violence in Syria, Gaza, Lebanon, Jordan and Iraq.

World Vision also has fundraising (Support) offices located in: Austria, Finland, France, Germany, Ireland, Italy, Spain, Switzerland, and the United Kingdom. To pursue career and internship opportunities with one of our fundraising (Support) offices in the Europe and Middle East region, visit: World Vision Fundraising / Support Offices

Job Locations

WASH Project Officer - Erbil

WASH Project Officer

PURPOSE OF POSITION:

Provide support in the development, planning, implementation and monitoring of WASH projects in Iraq –Nineveh and to contribute to World Vision objective of improving health and wellbeing of beneficiary community through improving access to safe water and sanitation, and impacting good behavior change in hygiene practices in Nineveh (Hamdaniya, Makhmour, inside Mosul). And training of water committees with a view of improving accessibility to safe and sustainable water, and enhancing hygiene and sanitation practices in the project area.

MAJOR RESPONSIBILITIES:

WASH field activities supervision

  • Supervision, implementing and monitoring of the field activities.

  • Ensure the design of IEC (Information, Education, and Communication) tools and the implementation of promotion activities within the communities.

  • Support the Project Coordinator in the Procurement Request process.

  • Support the Project Coordinator in the follow-up of HR, financial and logistics aspects of the project.

  • Ensure the collaboration with the local authorities in the intervention areas.

  • Coordinate community mobilization and sensitization of community on WASH activities under the project.

  • Liaise with beneficiary community and local authorities in the selection of project sites as per requirement of the project design.

  • Monitor the site activities on daily basis and ensure that all the activities are implemented as per the project papers and requirements.

  • Monitor progress of activities report all milestones and flag issues as soon as they arise.

  • Participate in the regular meetings to review the quality and progress of the work. Prepare the required reports to the line manager (WASH Project Coordinator) and feedback with accurate information.

  • Assist in raising PRFs and tendering process for supplies and purchases

  • Manage community outreach activities

  • Prepare project reports, and assist coordinator in periodic reports.

  • Facilitate the promotion of WASH program impact on water conservation activities

  • Ensure the close liaison and consultation with Communities leaders during implementation of the WASH services as per project document requirement.

  • Undertake capacity building of the various groups involved in projects, including Household Sanitation Committees, Water Committees, Community Hygiene Promoters, in aspects of Water Sanitation and Hygiene in an emergency humanitarian situation.

Work quality outputs and budget controls

  • Assist in establishing and oversight of implementation of systems for efficiently controlling the quality of technical works; closely tracking works progress against payment and work plans, and controlling the quality of the final construction outputs as per donor and user community expectations.

Coordination with local community groups/ Government Departments/ Other stakeholders (Internal and External)

  • Coordination with Directorate of Health (DoH) and Directorate of Water (DoW) to implement the awareness program (Water and Purity/Cleanliness) in the selected locations in Nineveh Governorate.

  • Coordination with local community groups/government departments.

  • When required, in collaboration with WASH Project Coordinator, Represent World Vision at DoH and DoW.

Reporting and communication

  • Ensure that project documentation is prepared, including weekly and monthly project reports on implementation/ construction status and updating shared folders as per requirements of World Vision.

Other

  • Other tasks as requested by the Line Manager and/or Response Manager

- Safety and Security responsibilities

  • Responsible of own security and actively contribute to a positive security culture

Abide by the security policies and procedures and report any incidents or breaches to line manager and / or security manager.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Bachelor’s degree

  • Experience in Household Mobilization and related fields are preferred.

  • Experience in hygiene activities and distribution mechanism.

  • Experience of working with cross-functional teams.

  • Experience in coalition building and ability to rally coalitions and networks to take positions on specific policy issues.

  • Past experience in working with the WASH sector

  • Fluency in Arabic and Kurdish.

  • Working knowledge of English and ability to write reports in English.

  • Successful track record in project coordination.

  • Ability to manage a wide range of work assignments and changing priorities in high pressure and demanding environment

  • Strategic, creative and innovative thinking.

  • Demonstrated understanding of the NGO sector, public sector planning in MEER countries.

  • Ability to work in high tension and high security risk situations and be able to adapt to rapidly changing contexts

  • Knowledge of and adherence to the Red Cross and NGO Code of Conduct and capability of incorporating standards in design, implementation and evaluation of relevant projects

  • Ability to maintain performance expectations in diverse cultural contexts, psychologically stressful environments, and physical hardship conditions with limited resources

  • Ability to respect and relate appropriately to people of other faiths.

  • Understands work from a process point of view and uses measurement and accountability systems effectively.

  • Excellent time-management and prioritization

  • 1-3 years of experience focused in the management of humanitarian programs involving rural communities to promote humanitarian response.

  • Experience in project management and programming knowledge in WASH

Work Environment

  • Up to 60 Per Cent domestic travel.

Response Coordinator

Response Coordinator

LOCATION

Yerevan, Armenia

DURATION

Fixed-term

PURPOSE OF THE POSITION

Coordinate implementation of 2 Response Projects funded by two different donors in all WV Armenia sites, as assigned by the Response Manager. Coordinate Response related Activities in line with the Response Strategies Intent in all Area Program (AP) areas/ locations. Specifically, achieving the following objectives will be under the responsibility of the incumbent:

Project 1 Outcome: The children and their families affected by the conflict in Nagorno-Karabakh are supported to meet their socio-psychological and basic needs.

Output 1: Provide material support to children and their families affected by the conflict,

Output II: Provide social and psychological protection to children and their families affected by the conflict.

Project 2 Outcome: Provide rapid response to the needs of children and their families from Nagorno-Karabakh affected by the conflict through delivering relevant support to families located in Shirak marz, Armenia and advocating for child protection mechanism on regional and national level.

Output 1: Provide emergency services to meet the urgent needs of the arrivals, particularly children,

Output 2: Advocate for developing a performing emergency response social protection mechanism.

MAJOR RESPONSIBILITIES

  • Coordinate project activities, including planning, liaising with other WVA units,

  • Create strong relationship with partners for goods distribution and work with families, coordinate Partner Assessment process and provide recommendation to the Response Manager on collaboration modality/ scope,

  • Coordination of distribution of goods,

  • Organize regular monitoring of distribution, and Child Friendly Spaces operation,

  • Ensure donor visibility based on the requirements,

  • Prepare and submit donor narrative and financial report to GAM/Response Manager.

REQUIRED QUALIFICATIONS

The following knowledge, skills, and abilities may be acquired through a combination of formal schooling, self-education, prior experience, or on-the-job training:

  • Two years working experience in the social area (work with families),

  • Experience of working with community-based organizations (local government, social services, health care providers, educational institutions, NGOs),

  • Active listening and strong facilitation skills,

  • Experience in establishing and maintaining relationship with stakeholders,

  • Database management,

  • Good computer skills including: Microsoft Word, Excel, and Power Point,

  • Ability to work in a team,

  • Ability to priority assignment,

  • Ability to work under pressure,

  • Fluent knowledge of English and Armenian,

  • Ability and willingness to travel domestically up to 40% of the time.

Grant Acquisition Management/ Donor Relations Coordinator

Grant Acquisition Management (GAM)/ Donor Relations Coordinator

“World Vision Armenia” Child Protection Foundation

LOCATION

Yerevan, Armenia

DURATION

Fixed-term

PURPOSE OF THE POSITION

Coordinate the development of the World Vision Armenia Branch and Foundation (WVA) Strategy and business plan for GAM, coordinate the implementation of GAM processes, proposal formulation, donor/embassy liaison, tracking of GAM performance metrics and building the staff capacity in the area of resource acquisitions, grant management (with the focus on programming) and providing support to projects/programs that ensures quality, and adherence to WV and donor requirements. Liaise and lead the donor engagement and promotion of WVA recognition and donor relations.

MAJOR RESPONSIBILITIES

WVA Donor engagement and Relation Building

  • Grow current institutional and local Govertnment grant portfolio for WVA,

  • Set and achieve new grant growth targets set by WVA and regional office,

  • Liase with donors to build strong reputation,

  • Ensure that WVA has diverse group of current and/or potential donors based on WVA transition strategy,

  • Represent WVA in both internal/ external resource mobilization activities, such as donor meetings, Zoom, MS teams calls, meetings etc. Work with technical managers. Work towards building and deepening the programmatic evidence base for prepositioning and grant acquisition.

Develop/update Grant Acquisition and Management Strategy and Business Plan

  • Ensure that WVA has a GAM Strategy and Business Plan, which include donor landscape mapping, prepositioning and donor engagement plan, and analysis of WVA capacity advantages,

  • Map potential partners and established strategic partnerships including teaming agreements with them prior to the release of applications,

  • Research and develop concepts consisting of sector best practice ready for proposal development within the parameters of the WVA transition strategy,

  • Ensure GAM business plan is in alignment with WVA needs, strategic initiatives and contribution to WVA Child Well-being Targets,

  • Establish efficient grant proposal tracking system that is accurate and up to date,

  • Ensure that WVA has identified key partners and is a member of key grant networks in the country and the region,

  • Prepare monthly management reports and grant acquisition pipeline to the Program Director and Senior Leadership Team each month on time and to a high level of accuracy.

Research and develop quality proposals

  • Review and research possible proposals and recommend whether WVA should pursue these opportunities within the parameters of the growth targets and strategy,

  • Manage preparation of project concept notes and proposals for submission oversee and manage all components of the process. Serve as proposal manager / and or writer and coordinate the proposal development bid team, including technical, Finance, People & Culture, Supply Chain Management, etc.,

  • Lead grant applications development and review donor proposal requirements to ensure compliance with donor regulations and organisational guidelines,

  • Laise with donors to clarify proposal requirements and follow up after proposal submission with donors and partner (s) as necessary to any requests for additional information. If proposal is approved ensure complete, smooth transition to Grant project Manager/Coordinator which includes the grant start up process. If proposal is denied, ensure debrief happens with the donor and partner (s). Document and disseminate findings and lessons learned to all parties,

  • Participate in Grant project Managers/ Coordinators recruitment, network with other NGOs to help identify strong candidates in the field,

  • Pay field visits to collect data from Area Program Coordinators for inclusion in proposals,

  • Build cross functional team support with other National Offices for proposals development,

  • Monitor the donor competitive landscape, and organize prepositioning meetings with donors and strategic partners for consortium bids,

  • Convene WVA go/no-go decisions and ensure grants are within WVA transition and country programme strategy,

  • Maintain up-to-date records of the requirements of current potential regional donors and be proactive in the lookout for opportunities for new donors etc.,

  • Research, analyze, develop, and track relationships with new and current donors at regional level and share information with other National Offices.

Grant Management and Compliance

  • Ensure all aspects of grant compliance and management (e.g. reporting, procurement, visibility, transfer of assets, audit, etc) are understood and applied,

  • Ensure that grant and WVA operations are coordinated,

  • Ensure regular monitoring visits to verify grant compliance and financial management,

  • Together with Grant project Manager/Coordinator manage grant contract amendments, liaise with donors, and M&E to ensure alignment between project implementation plans and budget,

  • Work with teams and Grant Project Manager/Coordinatr to ensure and maintain up-to-date WVA grant portfolio on grants financial and risk monitoring data,

  • Manage grant contract amendments, including donor liaison, working with colleagues to ensure alignment between revised project implementation plans and budgets,

  • Manage WVA grant portfolio reporting, proactively engage with WVA colleagues to ensure reports comply with WV and donor requirements in terms of their presentation and timeliness,

  • Track monitoring grant implementation and ensuring grant project burn rate is at least 90%, and ensure that there are no disallowable costs in all grant funded projects,

  • Work with Support Offices and Regional Office to ensure timely submission of key grant document as per the signed grant agreement (semi & annual reports, mid-term and final evaluation reports, quarterly financial report etc.) and a successful close out of large scale grants,

  • Liaise with externtal vendors/partners for program monitoring and evaluation.

Leadership and Staff Capacity Building

  • Assist with building the capacity of WVA staff in grant acquisition, management and compliance,

  • Develop a strong successor to be able to take up increasing grant management responsibility,

  • Ensure GAM Officers performance and development needs are met, and employee is high performing and engaged,

  • Engage in Grant staff hiring processes. Depending on size of grant, profile and donor requirement, work with People & Culture to hire high performing staff for key roles,

  • Identify capacity gaps at WVA in grants acquisition and management and other factors leading to poor win rates and grants implementation and work with Regional Office, Support Office to address them.

  • Liaise with Regional Office, the roll out of the partnership grants acquisition software (i.e. Proposal Pro).

REQUIRED QUALIFICATIONS

The following knowledge, skills, and abilities may be acquired through a combination of formal schooling, self-education, prior experience, or on-the-job training:

  • MBA (or equivalent) preferably with experience of working in financial risk management, audit or compliance-related work a plus,     

  • Strong financial and project management skills, with the ability to not only collate and report on program and financial data, but to identify potential risks and opportunities for improvement,

  • Proven proposal development capacity,

  • Must have a demonstrated track record in proposal development, funding acquisition grant management for major government donors preferred; high performance and quality standards; negotiation skills; ability to motivate and inspire teams,

  • Strong project management skills with the ability to manage compliance for complex grants in multiple locations and from different donors, while liaising with a wide variety of stakeholders,

  • Ability to provide support and training to staff and partners and to “translate” donor language related to guidelines and different requirements to ensure that both concept notes/proposals and project implementation are compliant with donor requirements,

  • Adopt a determined and thorough approach to grant acquisition and management and can apply analytical skills and a proactive approach to understand issues and find solutions,

  • Strong influencing and networking skills; consortia/network development experience,

  • Knowledge of the workings of major donors.

Team Leader - Tirana Area Program

Position: Team Leader - Tirana Area Program

Position Location:Tirana

Application deadline: December 13, 2020

Purpose of Position

To lead the implementation of the programs in Tirana and Kamez Municipalities, focusing on integration of all project to foster children’s well-being and encourage sustainable transformational development. Team Leader will be responsible for the operations of the program, staff supervision and partnership with local stakeholders (municipality, Education Office, Employment Office, local NGOs and community members)

Major Responsibilities

Program Implementation

  • Development/review of the Plan of Actions and integration of interventions in respective in consultation with the relevant disciplines in the National Office.

  • Lead the implementation of the program following donor requirements, in close collaboration with WV colleagues, communities, municipalities and other stakeholders.

  • Monitor on monthly basis the financial expenditures and make necessary adjustments to ensure budget is usage as per plan during the lifespan of the project

  • Ensure monitoring of programs including record keeping of progress against the stated objectives and indicators.

  • Ensure good quality reporting following donor requirements.

  • Support on design of concept papers/proposals on specific community needs for submission to potential donors and assist/co-operate with the Grant Acquisition & Management Unit to generate funding and assure implementation and reporting for donor funded projects.

  • Assist in the development of strategies for long-term additional interventions, in accordance with the established overall program strategy of World Vision Albania.

Staff Capacity Development, Supervision, Coaching and Mentoring

  • Supervise program staff and lead them in understanding their role as well as ensuring high staff performance.

  • Ensure regular sharing of information among program staff on World Vision Albania policy/procedures/management processes etc.

  • Encourage team spirit and ensure teamwork.

  • Encourage critical thinking and team reflection.

  • Ensure meaningful participation on meetings with peers and other colleagues

Manage Area Program Operations

  • Manage Area Program team and resources according to World Vision policies and procedures and also in the most efficient and cost effective way while aiming for the highest quality operational mechanisms for the entire team.

  • Maintain close and constructive communication with National Office on implementation progress.

Representation and Positioning

  • Network with all community actors to assure and strengthen community understanding of World Vision, values, mission and goals.

  • Lead processes which aim at community participation and ownership

  • Build strong partnerships with municipalities of Tirana and Kamez to ensure exchange of information and leverage program contribution toward child wellbeing in the program implementation area.

  • Network with other non-governmental organizations (NGOs), faith based organization and community leaders in the project area to ensure good collaboration and encourage partnerships.

  • Explore opportunities for funding and partnerships with different donors.

For the candidate to qualify for this position should have these knowledge, skills and abilities

  • Studies in social science, or NGO leadership and management.

  • Three years of program/project management experience and experience in community development in a developing world context.

  • Strong team capacity building, coaching and supervision skills.

  • Creative and able to apply innovative thinking, partnership building and problem solving skills.

  • Experience in program assessment, design, implementation, monitoring and evaluation processes.

  • Good understanding and already build relationship in the local level.

  • Sounds experience with faith, community based and child focused empowerment programs. Effective in written and oral communication; able to speak and write with a high standard of English.

  • Computer literacy; Strong computer skills including Word, Excel, PowerPoint.

  • Willingness to be flexible with hours when necessary and able to travel often in the field.

  • Driving B License required.

***While we appreciate all applications received, only those selected for the next phase of recruitment process will be contacted.

Senior MEAL Adviser

Senior Monitoring, Evaluation, Accountability & Learning (MEAL) Adviser

Salary: £36,994 per annum, depending on experience + good range of benefits

Contract: Fixed-Term, Full-time 36.5 hours per week

Based: Currently home-based due to Covid-19, however role to be Milton Keynes when offices re-open

World Vision is an international children’s charity working with children, their communities, and with supporters and partners, in almost 100 countries.

Through long-term development projects, emergency responses and advocacy we’ve helped bring lasting change to millions of children, over more than 60 years. And as a Christian organisation, everything we do is motivated by our faith as we strive to reflect God’s unconditional love.

Work for World Vision UK and you will be part of a truly global Partnership, building brighter futures for vulnerable children.

Job Purpose

The Senior MEAL Adviser will join the MEAL and Research unit at World Vision United Kingdom (WVUK) and will be responsible for generating plausible and rigorous evidence to demonstrate the impact of WVUKs work on the worlds poorest and most vulnerable children and learn from field experiences. The role will be providing technical support to the Improving Gender Attitudes, Transition and Education outcomes (IGATE-T) project. This multi-million-pound project aims to improve the life chances of marginalized girls in Zimbabwe by supporting them to transition to further education beyond primary school. This is one of the Girl Education Challenge (GEC) projects that aim to promote sustainable approaches to learning and transition for marginalized girls, in a wide range of countries and contexts.

WVUK is seeking to find a person with experience in Education Research and M&E to fill this position who has a real drive and determination to:

  • Lead on providing technical support for the MEAL and Research of a £16.5 million FCDO funded (GEC) grant in Zimbabwe.

  • Technical monitoring and evaluation adviser for large and complex contracts/grant applications and reports

  • Support in ensuring that MEAL advisers have the knowledge and skills to contribute to results-based management (Focusing on payment by Results competencies) and provide specialised advice, training and capacity building within WVUK.  

  • Support the building of WVUKs capacity and systems to gather and analyse qualitative and quantitative data and dialogue for policy and programme design, and for understanding the impact of our work.

  • Develop WVUKs capacity for applied research and impact assessment research, including panel and longitudinal studies

  • Support the development of innovative tools and methodologies for capturing and analysing evaluation data, including real-time evaluations.

  • Contribute to Strengthening research partnerships that contribute to effective programming, meet WVUK’s resource acquisition needs and increase WVUK’s visibility/ profile with current supporters, donors and other partners (including the UK Government)

  • Work with the Programme Knowledge and Learning advisor to improve methods for communicating programme impact to WVUKs key audiences; supporting the development of WVUKs annual and impact reports.

  • Support WVUK’s external engagement to position WVUK as a leading agency in the fields of programme quality and effectiveness

  • Work with the Programme Knowledge and Learning coordinator in articulating impact across WVUK within an evidence-based framework and disseminate impact to various stakeholders and platforms (journals, conferences, etc)

As an active Christian, this role offers you the opportunity to integrate your Christian faith and be sensitive to its various expressions across cultures and denominations.

In addition to the salary offered, we offer good benefits including pension, generous holiday entitlement and free parking (MK only).

Please click here to view the full job description.

Please upload your CV of full employment history explaining any gaps in employment and reasons for leaving your previous employer. This must be accompanied with a covering letter stating how you meet the essential criteria given in the Job Description.

Closing Date for applications: 4th December 2020

Interview Dates: 14th -15th December 2020

World Vision UK is an Equal Opportunities Employer. We value diversity and aspire to reflect this in our workforce. We welcome applications from people representing all sections of the community. World Vision UK also operates flexible working policies and practices.

As a child-focused organisation, World Vision UK is committed to the safeguarding of children, therefore any offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check.

By submitting your application, you understand and accept that World Vision UK will process the data you provide for the purposes of your application and in accordance with the World Vision UK - Job Applicant Privacy Notice (click here).

No agencies, please.

Marketing Officer

Marketing Officer

“World Vision Armenia” Child Protection Foundation

LOCATION

Yerevan, Armenia

DURATION

Fixed-term

PURPOSE OF THE POSITION

To support the development, implementation and coordination of efforts for exploring and accessing new avenues for funding (with a focus on local funding opportunities) for future growth and financial sustainability of WV Armenia.

MAJOR RESPONSIBILITIES

1. Marketing and Business Development (Building relationships for growth)

  • Support in building relationships with potential donors at different levels,

  • Nurture the relations with potential and existing donors,

  • Support to building on marketing and business development experience existing in WV,

  • Assist in raising WV Armenia’s profile in the in-country and international corporate environment.

2. Product Development

  • Map existing opportunities and causes for tailored/generic product development,

  • Support consolidated effort of development of marketing products,

  • Coordinate the implementation of product promotion plans,

3. Fundraising and External Engagement

  • Support development and implementation of Brand Awareness and Reputation strategy of Country Office,

  • Support development and lead implementation of short term and long term local fundraising strategies,

  • Coordinate and implement fundraising strategies,

  • Include quick-win fundraising means in the fundraising strategy and implement them effectively,

  • Support to ensure the cost-efficiency of the fundraising strategy.

4. Internal Engagement

  • Engage with Country Office (operations, OSD, sponsorship, finance) departments in frames of product development and donor nurturing,

  • Support to capacitate WV staff members to become agents of fundraising for the organization.

REQUIRED QUALIFICATIONS

The following knowledge, skills, and abilities may be acquired through a combination of formal schooling, self-education, prior experience, or on-the-job training:

  • University degree in Business & Administration and Marketing,

  • Strategic planning and business plan development skills,

  • Strong inter-personal communication skills,

  • Strong presentation and negotiation skills,

  • Good understanding of general business environment and its local context,

  • Good knowledge of Corporate Social Responsibility Mechanisms,

  • At least 3 years of experience in Strategic Fundraising, Marketing, Business Plan Development, and/or Program Management,

  • Excellent marketing, communication and public relations skills with strong English, Armenian, and Russian language capability (written and oral) and ability to clearly communicate complex ideas and principles required,

  • Ability & willingness to travel domestically and internationally of up to 30% of the time.

ICT - Customer Support Analyst

PURPOSE OF POSITION

Individuals in the Customer Support Analyst I role are responsible for responding to customer requests by diagnosing and resolving problems and for supporting the ongoing technology needs of all employees by providing Level 1 and 2 help desk support. They work with a broad range of infrastructure products and basic networking components. They provide maintenance and support for moderately to highly complex client products and work on one or more projects concurrently as a team member.

Customer Support members respond to requests for IT support, logging problems, generating trouble tickets, attempting to diagnose and resolve problems, and if necessary, escalating the problem to the appropriate level of expertise. They are responsible for documenting solutions to problems and developing end-user guidelines. On an ongoing basis, they work to improve customer support processes and practices. In addition, they evaluate and recommend client software and hardware and write proposals for purchasing new or upgraded products.

Individuals in the Customer Support job family require an understanding of the foundation architecture, hardware and software used by the organization. They demonstrate skill in various custom or packaged hardware and software. They have the ability to gather information on issues and have diagnostic capabilities to enable them to describe or resolve problems. These individuals ensure that client needs are addressed and resolved in accordance with service level agreements.

MAJOR RESPONSIBILITIES

% Time

Major Activities

End Results Expected

0

PROJECT PLANNING:

  • Provides input during project planning and requirements phase.

Comprehensive project plan.

%15

Handle Service Desk

Technical support and documentation of end user requests and problem resolution

  • First point of contact and day-to-day technical support to end users.

  • Responds to Level 1 and 2 support requests via the IT Ticketing system

  • Enters call data into the tracking system.

  • Provides user access service.

  • Diagnoses problems by evaluating multiple options.

  • Develops checklists and scripts for resolving routine problems.

  • Escalates problems when necessary.

  • Documents problem status and resolution in tracking log.

%10

Ensure Client Technology Support

End users have required technology.

Technology conforms to IT standards.

End users receive required technical support for hardware and software issues

.

  • Coordinates the deployment of new or upgraded images, software and hardware for multiple clients.

  • Configures and installs desktop PCs, peripheral equipment, laptops and other mobile devices.

  • Follows established procedures for performing configuration changes, updates and upgrades.

  • Performs minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.

  • Provides on-going support of client technology.

%10

Responsible for Technical Support

  • Provides technical support to meetings that include video conferencing.

  • Monitors and communicates system status.

  • Diagnoses and resolves client workstation and mobile device hardware and software issues.

  • Creates temporary solutions until permanent solutions can be implemented.

  • Assists systems, programming, and vendor professionals, as needed to resolve problems.

Customer satisfaction achieved for video conferencing services.

End users receive required technical support for workstation and mobile device issues.

Use of technical expertise to resolve problems quickly.

%25

Ensure Security and Inventory Management

  • Maintains passwords and users credentials to assure systems security and data integrity.

  • Adheres to the integrity of controls, regulations and guidelines.

  • Maintains IT inventory management for all IT equipment and/or software in accordance with company policy and procedures.

Passwords and user credentials are secure.

Maintenance of complete and accurate IT asset inventory.

%15

Service Improvements and Level Management

  • Collaborates in the development of service-level objectives and takes steps to meet or exceed targets.

  • Explains service procedures to clients.

  • Follows up in a timely manner to ensure customer satisfaction.

  • Keeps performance metrics.

  • Identifies recurring and potential problems and notifies team members.

  • Recommends procedures and controls for service improvements.

  • Recommends ideas for improving queue time, abandoned call rates and first contact resolution.

SLAs are met or exceeded

Problems identified and resolved quickly to maintain or improve customer satisfaction levels.

Improved service levels.

%15

Ensure Documentation, communications and training

  • Creates, modifies and reviews documentation of issues resolutions.

  • Documents solutions to common problems and responses to frequently asked questions.

  • Creates and submits documented resolution to Knowledge Base.

  • Alerts team members about recurring problems.

  • Communicates updates on issues in a timely manner to ensure client satisfaction and productivity.

  • Participates in integration and user acceptance testing.

  • Communicate suggestions on backup and recovery procedures.

  • Trains co-workers on new or existing functionality or services.

Complete and accurate documentation for use within the IT organization

High level of customer satisfaction and productivity.

End product meets business needs.

Improved business continuance procedures.

Staff up-to-date on functionality and services being supported.

%5

Participate in Research and Evaluations

  • Makes suggestions for the design of a standard set of] integrated products (standard image) by recommending hardware and software products to meet client requirements.

  • Recommends products to clients by understanding needs and referring to corporate standards list.

Hardware and software products that meet client requirements.

Product recommendations in compliance with corporate standards.

%5

Perform other duties as required

  • Attend and participate in capacity building trainings locally and internationally.

  • Attend and participate in WVL’s spiritual nurture and other organizational events.

  • Abide by the security policies and procedures and report any incidents or breaches to line manager and / or security manager.

  • Report Child Protection incidents as per the safeguarding policy guidelines.

  • Perform other duties as assigned by the Line Manager

KNOWLEDGE, SKILLS AND ABILITIES

  • Bachelor’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.

  • Demonstrated working knowledge of basic to moderately complex hardware and software products and problem solving / diagnostic skills.

  • Typically has 0 to 1 year of IT work experience.

  • Willingness and ability to travel domestically and internationally, as necessary.

  • Effective in written and verbal communication in English

The position requires ability and willingness to travel domestically and internationally

Project Coordinator - GIZ (North)

  • Hiring is subject to final acquisition of the grant

PURPOSE OF POSITION

The purpose of the position is to coordinate the implantation of the GIZ project in Tripoli/T5 and ensure that interventions are implemented based on standards and donor. The project coordinator will serve as the liaison with local government authorities, community stakeholders and relevant entities within World Vision Lebanon.

MAJOR RESPONSIBILITIES

% Time

Major Activities

45%

Ensure planning & coordination of field activities

  • Ensures that all aspects of the project’s daily management are met, including logistics, administration, security, visibility, community and beneficiaries liaison, evidence generation, coordination and risk management;

  • Develop and guide the project team on the usage of project management tools for the Social Cohesion programme (including but not limited to reports, DIP, Logframe, ITT, SOPs, budgets, financial tracking, programmatic process flows)

  • Handle project’s procurement needs according to the developed procurement plan.

  • Ensure that project activities are implemented in good quality based on the project/s outcomes and taking into consideration the local context.

  • Follow up and coordinate with the MEAL and technical teams to ensure that all needed tools and their analysis are in place developed and analyzed according to the project needs and aligned to the donor requirements

  • Review project level analysis and highlight trends to the Program Manager. Implement the recommended operational measures to address gaps and challenges.

  • Contribute in the development of ToRs for external consultants;

  • Responsible of the production of high quality narrative reports in a timely manner and based on the agreed template and processes.

  • Contribute to the proposal development process as requested by the Program Manager

  • Ensure that the quality of implementation in reference to the donor’s guidelines, national SOPs, best practices while also generating evidence to show contribution to WVL national strategic objectives.

  • Support the identification and escalation of advocacy issues to Program Manager.

  • Participate in periodic evaluations of the impact of the project on the beneficiaries with support from the MEAL unit.

20%

Build relationships & capacities of the hosting and beneficiary community including local government representatives.

  • Build and maintain healthy partnerships with local partners, especially municipalities, covered in the project while identifying potential partners for future collaboration.

  • Ensure partners’ capacity assessment is conducted and capacity building plans are in place and implemented with the needed coaching and support.

  • Represents WVL with relevant donors and sector working groups at field level, including LHIF, UNDP and UNHCR.

  • Support the Program Manager in engaging and pre-positioning WVL with NGOs and local partners to scale up the youth programming portfolio in the area.

  • Actively attend and participate in sector working group, consortium operational meetings among other national youth forums.

  • Support in undertaking a stakeholder mapping analysis ( on the different NGOs operating in the sector and areas), in order to understand the functions various stakeholders fulfil, power dynamics, and to identify potential local partners, with a specific focus on youth programming, social stability, social cohesion and EU MADAD funded projects.

  • In collaboration with the relevant technical specialist, contribute to technical evaluation of activities and take initiative to propose adjustment of activities depending on needs and circumstances.

20%

Handle Staff Management

  • Develop JDs and Recruit staff, whenever needed;

  • Provide leadership and coaching to the direct reports in terms of technical and project management tools

  • Effectively manage the performance of direct reports ensuring performance agreements, regular performance discussions, and annual appraisals are done. Address performance or behavioral issues when they arise.

  • Ensure a conducive working atmosphere is created and opportunities provided to share lessons learned, experiences, observations and challenges to inform project management

  • Together with the Program Manager and Technical Specialist, plan and provide opportunities for capacity building to project team in consultation with P&C Department to ensure coordinated technical and personal development.

  • Coordinate with Bekaa Project Coordinator to share lessons and support each other. Additionally coordinate with other consortium project implementers for the same purpose.

10%

  • Handle output level reporting, safeguarding and accountability incidents reporting

  • Ensure that output level reporting is done as per the established guidelines

  • Complete the required information in Activity info as per the set deadlines

  • Fill project targets as per the set guidelines

  • Ensure timely reporting for information disseminated to communities/partners

  • Develop project-specific material such as QandAs when needed

  • Conduct activities that enable partners to be properly informed about WVL, its Complaint mechanism, the project activities and WVL Safeguarding policy

  • Fill the Referral Tracking sheet on a monthly basis and send it to the relevant focal person

  • Report any child and adult safeguarding incident as per the established guidelines and ensure that safeguarding incidents are being reported by project staff as required.

  • Ensure that MoVs are validated.

  • Report on the activities in a timely and quality manner that would help WVL submit the reports internally and externally.

5%

Perform other duties as required

  • Participate in meetings, yearly planning and major events.

  • Attend and participate in capacity building trainings locally and internationally as required.

  • Attend and participate in WVL’s spiritual nurture and other organizational events.

  • Responsible of own & staff security and actively contribute to a positive security culture.

  • Abide by the security policies and procedures and report any incidents or breaches to line manager and / or security manager.

  • Perform other duties as assigned by the Line Manager

100%

KNOWLEDGE, SKILLS AND ABILITIES

  • University degree or higher education relevant to Social Studies, Education, Protection, Development Studies human rights, law or other relevant fields;  

  • At least 3 years of proven experience in implementation of Youth Empowerment/Child Protection/Protection programming; human rights and/or advocacy work especially with local government such as municipalities.

  • Excellent written and spoken English and Arabic languages

  • Strong understanding of best practices and strategies in social cohesion, youth empowerment and support to local government through advocacy.

  • Familiar with core principles of Children Rights, Participation, Do No Harm, Community and Family Support as well as Children in Emergencies minimum standards.

  • Significant knowledge of International Humanitarian principals, Human Rights, municipal law and Refugee Law;  

  • Proven experience in community mobilization;

  • Proven experience working in emergency settings;  

  • Strong program/technical and budget management skills including project Management cycle and tools

  • Experience in implementing projects through local partners and providing direct technical support to local organizations;  

  • Strong written and oral communication skills, effective in representation and liaison with external parties;  

  • Above average computer literacy in Microsoft Office package (incl. Excel), and holder of a valid driver’s license.

  • Good Communication and interpersonal skills with ability to network and negotiate with partners and government bodies.

  • Ability to work in and contribute to dynamic team operating in a fragile environment

  • Willing to travel within Lebanon with a valid driver’s license

  • Project Management for Development (PMD), Project Management for Professional (PMPs);International Network for Education in Emergencies (INEE)

  • Field and office based.

  • Position requires visiting and operating in fragile contexts (including Palestinian camps and other vulnerable communities such as Hay el Selloum, Choueifat among others).

Youth Engagement Lead - GIZ (North)

  • Hiring is subject to final acquisition of the grant

Work Context/ Background

GIZ grant is a 12 months project to be implemented in Tripoli and T5 for the aim of strengthening youth resilience and empowering youth to utilize knowledge and opportunities that would enable them to confidently participate in economic and social life. The project aims also to promote social cohesion. The youth will be mobilized to gather evidence on local needs and engage in designing and implementing inter exchange initiatives that benefit both refugee and host community youth.

PURPOSE OF POSITION

The purpose of the position is to identify maintain and establish youth groups under six different municipalities in Tripoli and T5 area. The job holder will be responsible for engaging with a multitude of internal and external stakeholders to ensure quality, timeliness, and effectiveness of the implementation as per the project requirements

MAJOR RESPONSIBILITIES

% Time

Major Activities

End Results Expected

75%

Lead on the youth Engagement component

  • Mobilize the community to maintain and identify youth to participate in activities as per the grant agreement.

  • Lead and coordinate the capacity building sessions (Life skills program) of the youth that will be given through a consultant to deliver the outcomes effectively and keeping them fully engaged during the project implementation.

  • Support the youth in the designing and implementing of inter exchange events

  • Support the youth to engage with the local government and community stakeholders to disseminate COVID-19 awareness messages

  • Support the Youth to conduct COVID-19 protective Kits in their local community

  • Support the project coordinator in the monthly, quarterly and annual progress reports on the proceedings of the project.

Youth are motivated and actively participating in the project

Youth identified and engaging in inter exchange events

Life skills program delivered to all 75 youth.

40 inter exchange events conducted successfully.

Deliverables are on time and as per the standards.

Project results achieved on time and on budget, as agreed in grant agreement.

5000 COVID-19 protective kits successfully distributed in the community

High standards of quality assurance and reporting.

20%

Build strong relationship and development understanding in the community

  • Contribute to building positive and constructive relationships with community members and partners in order to understand their realities and facilitate development processes effectively.

  • Strengthen the understanding of community development and ownership and of social sustainability among the stakeholders in the area

Local community trusts World Vision and is willing to collaborate and share resources to work for the benefit of the most vulnerable children

5%

Perform other duties as required

  • Report child and adult safeguarding incidents as per the policy guidelines.

  • Attend trainings locally and internationally as required.

  • Attend and participate in WVL’s spiritual nurture and other organizational events.

  • Responsible of own security and actively contribute to a positive security culture.

  • Abide by the security policies and procedures and report any incidents or breaches to line manager and / or security manager.

  • Perform other duties as assigned by the Line Manager.

KNOWLEDGE, SKILLS AND ABILITIES

  • University degree in a field related to community development or social work

  • Minimum of 4 years’ experience in community development work, mainly in youth empowerment and local government support projects.

  • Excellent command of written and oral English and Arabic

  • Good understanding of community development concepts and practices

  • Knowledge of project planning and implementation

  • Proven experience in team management.

  • Solid communication, interpersonal, negotiation and relation management skills and experience

  • Proven ability to work effectively and sensibly in cross-cultural settings and complex environments

  • Experience in working with you in development projects.

  • Basic understanding of design, monitoring, and evaluation processes

  • Development facilitation skills , including catalyzing, connecting, and building the capacity of community groups

  • Experience in building and maintaining relationships and networks with individuals, communities and development partners

  • 70% field work

  • 30% office based

  • Flexibility to work in the afternoons and on weekends as per the youth availability

Marketing Officer

Marketing Officer

“World Vision Armenia” Child Protection Foundation

LOCATION

Yerevan, Armenia

DURATION

Fixed-term

PURPOSE OF THE POSITION

To support the development, implementation and coordination of efforts for exploring and accessing new avenues for funding (with a focus on local funding opportunities) for future growth and financial sustainability of WV Armenia.

MAJOR RESPONSIBILITIES

1. Marketing and Business Development (Building relationships for growth)

  • Support in building relationships with potential donors at different levels,

  • Nurture the relations with potential and existing donors,

  • Support to building on marketing and business development experience existing in WV,

  • Assist in raising WV Armenia’s profile in the in-country and international corporate environment.

2. Product Development

  • Map existing opportunities and causes for tailored/generic product development,

  • Support consolidated effort of development of marketing products,

  • Coordinate the implementation of product promotion plans,

3. Fundraising and External Engagement

  • Support development and implementation of Brand Awareness and Reputation strategy of Country Office,

  • Support development and lead implementation of short term and long term local fundraising strategies,

  • Coordinate and implement fundraising strategies,

  • Include quick-win fundraising means in the fundraising strategy and implement them effectively,

  • Support to ensure the cost-efficiency of the fundraising strategy.

4. Internal Engagement

  • Engage with Country Office (operations, OSD, sponsorship, finance) departments in frames of product development and donor nurturing,

  • Support to capacitate WV staff members to become agents of fundraising for the organization.

REQUIRED QUALIFICATIONS

The following knowledge, skills, and abilities may be acquired through a combination of formal schooling, self-education, prior experience, or on-the-job training:

  • University degree in Business & Administration and Marketing,

  • Strategic planning and business plan development skills,

  • Strong inter-personal communication skills,

  • Strong presentation and negotiation skills,

  • Good understanding of general business environment and its local context,

  • Good knowledge of Corporate Social Responsibility Mechanisms,

  • At least 3 years of experience in Strategic Fundraising, Marketing, Business Plan Development, and/or Program Management,

  • Excellent marketing, communication and public relations skills with strong English, Armenian, and Russian language capability (written and oral) and ability to clearly communicate complex ideas and principles required,

  • Ability & willingness to travel domestically and internationally of up to 30% of the time.

Finance Manager

Finance Manager

LOCATION

Yerevan, Armenia

DURATION

Open-ended

PURPOSE OF THE POSITION

Provide overall leadership, oversight and management support for all aspects of financial management in the Hub Office. This position is part of the Senior Management/Leadership Team of the National Offices (NOs) constituting the cluster, with focus on ensuring accountability, compliance and stewardship, coordinating financial planning and developing financial strategy that best serves the NOs strategic and programmatic objectives. Responsible for the finance staff capacity strengthening, development and implementation of good internal controls, compliance at all levels, and utilization and safeguarding of assets according to WV approved policies and procedures.

Provide overall leadership to the Accounting team based at country levels.

MAJOR RESPONSIBILITIES

Leadership and Capacity Development

  • Provide strong and positive leadership to finance department ensuring competent and motivated staff are hired and retained, providing efficient delivery of services,

  • Coordinate professional and personal development of finance staff through adequate orientation, on-the-job coaching, identification of learning, training needs and opportunities (e.g. in accounting, SunSystems, grant management, risk management, leadership, etc.) and succession planning,

  • Model Christ-centered servant leadership and support spiritual development of the team,

  • Upon request participate in the NO Senior Management team meetings,

  • In coordination with Support Function Manager participate in strategic regional meetings,

  • Support Operations, Board and other non-finance staff in understanding and interpretation of financial statements,

  • Ensure partnership finance policies and procedures are understood by Senior Management, Operations/Technical staff, Communities, Local Partners and Board, as appropriate,

  • Develop strong networks internally (other NOs, SOs and GC entities) and externally (other NGOs, banking entities, communities, etc.) through effective communication, relationships and twin citizenship,

  • Promote shared resource networks within the region, and the partnership,

  • Adhere to WVI key policy documents mission, core values, and covenant of partnership.

Stewardship

  • Ensure adequate cost efficiency and effectiveness measures are in place and are being followed through:

  • Providing cost analysis, promoting benchmarks and making recommendations for determining effective resource utilization at all levels,

  • Contributing to the development of appropriate policies and procedures for procurement of goods and services,

  • Exploring the most economic ways of addressing the programs needs without compromising the ministry quality.

Financial Planning and Budgeting

  • Advise Program Director on strategic resource acquisition and allocation in line with recommendations approved by the Regional Leader,

  • Lead the planning and budgeting process and provide technical support, to ensure global and regional guidelines are met,

  • Review alignment of budgets between National Office, projects, grants, MyPBAS and Support Offices,

  • Ensure control of NO budget, cash flow and project funding, by providing timely information to budget managers, in collaboration with Program Director,

Fiscal accounting, compliance, monitoring and reporting, staff supervision

  • Ensure standard financial systems are established and maintained in order to provide appropriate levels of security and controls over the organization's resources and operations. Ensure compliance with the policies and standards in the WV Field Financial Manual,

  • Coordinate the submission of timely, accurate and complete relevant reporting to the Partnership and to internal users,

  • Together with Support Functions Manager define and implement efficient and effective internal control systems,

  • Adhere to partnership policies, procedures and guidelines as stipulated in the WVI Financial Manual and other documents, including but not limited to: grant compliance, year-end closing, carryforward, accounting and reporting,

  • Coordinate timely and accurate submission of financial reports in Notes FFR (Field Financial Reporting) database,

  • Provide regular financial analysis to Senior Leadership Team (SLT) to support decision making,

  • Ensure field and partners monitoring as required,

  • Provide technical support and supervision to Finance team towards ensuring reliable and accurate reporting and analysis,

  • Ensure preparation of FFR (Field Financial Reports), external reports and internal management reports in compliance with respective requirements,

  • Ensure accurate and timely review of financial data for completeness and correctness,

  • Assist Regional Finance Manager with the year-end closing procedures required by WVI,

  • Ensure maintenance of WVI and regional systems (Sun6, PMQ&A, GEMS, SA, internal tools, Horizon, MyPBAS, etc), upgrading/updating and developing additional applications of the existing financial systems towards increased efficiency,

  • Assist Regional Supply Chain Director with preparation of required reports,

  • Assist Finance team in audit preparation to provide required information,

  • Ensure performance management of Accounting supervisor is run effectively.

Grants

  • Ensure that all grants/ projects reports are discussed with the project team and passed to donors and support offices within the required time schedules. Respond to respective queries in relation to these reports from donors, support offices and internal WVS management,

  • Co-ordinate and review grants/ project budget development (proposal, grant and match),

  • Explore ways to reduce overhead costs on grants to ensure WVs competitiveness without comprising ministry quality,

  • Ensure that various donor regulations are complied with in all grant transactions and processes,

  • Be a key player in the issues of grants / projects accounting and management to ensure accurate coding of expenses and full compliance with WVI internal and donor requirements,

  • Play an active role in training and mentoring grant finance staff on matters related to grant management.

Financial Risk Management and Controls

  • Manage appropriate financial systems and controls and ensure they are in place to avoid significant finance audit risk ratings, both at the NO and project levels,

  • Coordinate management responses to finance and grants audits performed to the NO and projects, ensure they are sent on time to the Audit Department, and that finance related audit recommendations are implemented timely at all levels,

  • Coordinate adequate preparation for GC and external audits,

  • Perform site project financial checks. Take appropriate action to address audit findings and recommendations,

  • Manage Financial Risk,

  • Implement anti-corruption and fraud strategies.

Maintaining Accounting and Other Financial Systems

  • Prepare and review coding on journal vouchers for valid accounts, cost centers, donor combinations,

  • Enter financial data (actual and budget) into SunSytems as required,

  • Prepare SAs for World Vision offices within the deadline. Maintain SA database. Prepare SA vouchers and monitor SA balances monthly, reconcile with GL balance,

  • In collaboration with country-based Accounting Teams conduct regular reconciliations of respective balance sheet and P&L accounts,

  • Conduct regular PBAS reconciliations,

  • Prepare journal vouchers generated by GEMS,

  • Assist the Reporting Team Lead with implementation of WVI systems, regionally and locally adopted tools and templates.

REQUIRED QUALIFICATIONS

The following knowledge, skills, and abilities may be acquired through a combination of formal schooling, self-education, prior experience, or on-the-job training:

  • Bachelors degree in Accounting, Finance or Business Administration, or related field,

  • MBA in Finance, MSC in Finance/Accounting/Auditing preferred,

  • ACCA, CIMA or CPA preferred,

  • Minimum 5 yearsexperience in finance position with medium business/medium NGO/government agency,

  • Minimum 5 yearsexperience in finance management position,

  • Experience of treasury activities, establishment and monitoring of budgets and an understanding of data processing concepts and systems is preferred,

  • Experience with humanitarian aid in-country is a plus,

  • Solid knowledge of accounting principles, financial systems, budget/cash flow monitoring and internal accounting controls,

  • Ability to solve complex problems and to exercise independent judgment,

  • Ability to lead and manage a team,

  • Good working knowledge of computerized accounting systems, computer literacy in Microsoft Office programs,

  • Knowledge of government grant regulations and financial reporting requirements is preferred,

  • Proficiency in written and spoken English,

  • Good verbal/ written and interpersonal skills,

  • Ability to work in cross-cultural environment with a multi-national staff,

  • Full commitment to World Visions core values and mission statement,

  • Full adherence to World Vision Child Protection, Code of Conduct and Conflict of Interest policies,

  • Full Adherence to security protocols,

  • Ability and willingness to travel domestically and internationally up to 35% of the time.

Director, IT Enterprise Project Management Office (EPMO)

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

The Director, EPMO Director is responsible for operations of the Enterprise Project Management Office (EPMO), improving the overall maturity of IT Project Portfolio management across the organization, and tracking and reporting. S/he is responsible for managing a team of program and project managers, supporting and enabling the organization’s global, cross-functional initiatives. The Director, EPMO ensures that the work of the EPMO adds value, is relevant to the strategy of the organization, and meets the goals set by executive management.

Individuals within the IT leadership job family have responsibility for activities that contribute to planning, creating and implementing an IT vision and strategy aligned with the company’s strategic business plan. They oversee the development of corporate standards, technology architecture, technology evaluation and transfer. They manage small to large teams of people responsible for developing and delivering IT solutions for the business and customers. Each role within this job family provides technical and business leadership to their organizations as well as to the business.

IT Leaders are also responsible for analyzing trends in technology, assessing the impact of emerging technologies on the business, providing solutions to address technology and business issues, and managing financial resources while ensuring the development of high-quality technology solutions. These solutions must be developed at the best possible cost and be aligned with customer and business needs while establishing relationships with employees and key internal and external stakeholders. They are also responsible for participating and leading the development of an IT governance framework that defines the working relationships and sharing of IT components among various IT groups within the organization.

To be successful, individuals must possess a combination of business, technical and leadership skills and competencies. This requires an understanding of client’s business needs, processes and functions. They also need a solid knowledge of IT infrastructure, architecture, applications development and support, networks, and computer operations. In addition, individuals working in this job family must have excellent communication skills and the ability to influence others.

MAJOR RESPONSIBILITIES:

Business and IT Strategy:

  • Develops the tactical components and strategies to achieve goals at an enterprise level.

  • Manages the development and implementation of IT initiatives to support business strategy.

  • Ensures that all programs and projects managed by PMO follow standards: workplan, budget, project organization and governance structure, communication, change management, performance management.

  • Stays current on industry trends in the development of enterprise planning tools that support agile, waterfall, and hybrid methodologies.

Change Management:

  • Articulates change.

  • Is active and visible throughout the change process.

  • Provides frequent, communication to department/organization and clients about the change (i.e., rationale, expected outcomes, the "big” picture) and the impact of the change (individual and business).

  • Builds a coalition of sponsorship (managers, staff and clients) and manages resistance to the change.

  • Identifies and removes obstacles to change.

Governance:

  • Oversees the administration of the Enterprise Project and Portfolio Management (PPM) Tool (Smartsheet).

  • Ensures consistent portfolio and project reporting and tracking across all stakeholders.

  • Builds and maintains relationships with cross-functional peers and Senior Leadership, to deliver high quality products that satisfy internal and external customer expectations.

  • Partners with IT Strategic Planning and Business Relationship Management for vetting of new pipeline opportunities.

  • Partners with the functional business and technology leaders on the implementation of program and project management processes, methods, techniques, tools, guidelines, and standards.

  • Leads or participates in a customer advisory board to manage IT services demand.

  • Communicates client’s needs and priorities and provides feedback on pricing and investment.

Architecture:

  • Provides input to technology planning within multiple functional areas.

  • Implements solutions consistent with current and future architecture.

Process Improvements:

  • Manages the improvement processes that impact customer satisfaction and relationships.

  • Owns the designated processes and is accountable for ensuring that established processes are followed.

Finance:

  • Participates in the development of IT budgets.

  • Tracks and takes appropriate steps to stay within budget.

  • Provides high-quality services at optimal cost to customers.

  • Measures service performance and implements improvements.

IT Technology Development:

  • Directs the development and implementation of technology solutions required to increase business efficiency and effectiveness.

Service Level Agreements (SLAs):

  • Participates and provides input to the SLA development process.

  • Ensures internal SLAs are met.

Vendor Management:

  • Provides advice and counsel to the vendor relationship decision-making and contract development processes.

  • Reviews service provider performance.

  • Identifies and confirms performance problems and notifies contract managers.

Resource Management:

  • Monitors ePMO and project team resource capacity and acts as the escalation point for constraints.

  • Lead and mentor a team of globally-dispersed Project Managers responsible for Enterprise-Level projects over 8 Business and Technology portfolios.

  • Meets regularly with team to gather work statuses.

  • Discusses work progress and obstacles.

  • Provides advice, guidance, encouragement and constructive feedback.

  • Ensures work, information, ideas, and technology flow freely across teams.

  • Establishes measurable individual and team objectives that are aligned with business and organizational goals.

  • Documents and presents performance assessments.

  • Recognizes and rewards associates commensurate with performance.

  • Implements organizational practices for staffing, EEO, diversity, performance management, development, reward and recognition, and retention.

Workforce Planning:

  • Identifies the roles, skills and knowledge required to achieve goals.

  • Ensures staff has the resources and skills needed to support all work initiatives within a limited number of COCs or functions.

  • Participates in IT workforce deployment activities.

KNOWLEDGE, SKILLS & ABILITIES:

  • BS/BA degree in technical/information science or a related field.

  • 10+ years project management experience overseeing technology projects; 5 years should reflect direct management experience with increasing levels of management responsibilities.

  • 5+ years experience managing a group of Project Managers or Scrum Masters.

  • Expert-level knowledge of project and change management and associated methodologies, techniques, processes and approaches.

  • Knowledge of resource management tools.

  • At least 3+ Smartsheet administration/management experience (Control Center experience a plus).

  • Candidates must have strong leadership and interpersonal skills and enjoy working in a dynamic, often remote-based environment.

  • Experience leading ePMO is preferred along with the skills to effectively manage a midsize team of project managers, and execute plans with focus on quality.

  • Willingness and ability to travel domestically and internationally, as necessary.

  • PMP and CSM certifications.

  • Effective in written and verbal communication in English.