Job Opportunities in Europe and the Middle East

World Vision has the privilege to partner with communities in 12 countries in the Europe and the Middle East region: Afghanistan, Albania and Kosovo, Armenia, Azerbaijan, Bosnia and Herzegovina, Cyprus, Dubai, Georgia, Romania, and Turkey.

Additionally, as an organisation, World Vision is supporting the needs of the most vulnerable children and communities affected by violence in Syria, Gaza, Lebanon, Jordan and Iraq.

World Vision also has fundraising (Support) offices located in: Austria, Finland, France, Germany, Ireland, Italy, Spain, Switzerland, and the United Kingdom. To pursue career and internship opportunities with one of our fundraising (Support) offices in the Europe and Middle East region, visit: World Vision Fundraising / Support Offices

Job Locations

Regional IT Operations Lead


The IT Manager III role is responsible for managing and maintaining global IT processes and standards relevant to their area. They manage one or more IT processes within one functional area and provide services to one or more global field office locations.

Individuals within the IT leadership job family have responsibility for activities that contribute to planning, creating and implementing an IT vision and strategy aligned with the company’s strategic business plan. They oversee the development of corporate standards, technology architecture, technology evaluation and transfer. They manage small to large teams of people responsible for developing and delivering IT solutions for the business and customers. Each role within this job family provides technical and business leadership to their organizations as well as to the business.

IT Leaders are also responsible for analyzing trends in technology, assessing the impact of emerging technologies on the business, providing solutions to address technology and business issues, and managing financial resources while ensuring the development of high-quality technology solutions. These solutions must be developed at the best possible cost and be aligned with customer and business needs while establishing relationships with employees and key internal and external stakeholders. They are also responsible for participating and leading the development of an IT governance framework that defines the working relationships and sharing of IT components among various IT groups within the organization.

To be successful, individuals must possess a combination of business, technical and leadership skills and competencies. This requires an understanding of client’s business needs, processes and functions. They also need a solid knowledge of IT infrastructure, architecture, applications development and support, networks, and computer operations. In addition, individuals working in this job family must have excellent communication skills and the ability to influence others.


Business and IT Strategy:

  • Implements the tactical components of the IT strategy at an Enterprise level.

  • Works with business partners to understand business needs.

  • Manages the development and implementation of IT initiatives to support business strategy.

Change Management:

  • Embraces and executes change through frequent, communication to staff and clients about the change and the impact of the change (individual and business).

  • Consistently advocates for the change.

  • Coaches staff through the change.

  • Identifies and removes obstacles to change.


  • Provides input into demand management process and executes on plan.


  • Provides input to technology planning within a functional area.

  • Implements solutions consistent within current context of overall architecture.

Process Improvements:

  • Implements defined process improvements.


  • Participates in the development of IT budgets.

  • Tracks and takes appropriate steps to stay within budget.

  • Provides high-quality services at optimal cost to customers.

  • Measures service performance and implements improvements.

IT Technology Development:

  • Develops and implements technologies to improve the performance of a business efficiency and effectiveness.

Service Level Agreements (SLAs):

  • Participates and provides input to the SLA development process.

  • Ensures internal SLAs are met.

Vendor Management:

  • Provides advice and counsel to the vendor relationship decision-making and contract development processes.

  • Reviews service provider performance.

  • Identifies and confirms performance problems and notifies contract managers.

Resource Management:

  • Meets regularly with team to gather work statuses.

  • Discusses work progress and obstacles.

  • Provides advice, guidance, encouragement and constructive feedback.

  • Ensures work, information, ideas, and technology flow freely across teams.

  • Establishes measurable individual and team objectives that are aligned with business and organizational goals.

  • Documents and presents performance assessments.

  • Recognizes and rewards associates commensurate with performance.

  • Implements organizational practices for staffing, EEO, diversity, performance management, development, reward and recognition, and retention.

Workforce Planning:

  • Identifies the roles, skills and knowledge required to achieve goals.

  • Ensures staff has the resources and skills needed to support all work initiatives within the assigned function or Center of Competency (COC).

  • Participates in IT workforce deployment activities.


  • Bachelor’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.

  • Requires experience in supervising and building relationships with people at a variety of levels.

  • Typically has 7 to 10 years of relevant IT and business work experience.

  • Requires demonstrated ability to launch and deliver a single IT project on time and within budget.

  • Effective in written and verbal communication in English.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally.

Senior Human Resources Officer


To manage a variety of functions and activities of the P&C unit focusing mainly on workforce planning, performance management, staff care, compensation and benefits, as well as P&C policies and systems. To provide continuous support for the P&C manager in areas related to strategic planning and organizational development, P&C interventions and Program implementation. In order to ensure a resilient organization that undertakes continuous improvement.


  1. Workforce planning and employment

  • Identify WV workforce requirements to achieve the organization long and short term objectives through carrying out annual internal workforce assessment and set our annual staffing plans accordingly.

  • Manage the job analysis process, ensuring that proper Job descriptions are in place, graded and validated.

  • Manage all phases of recruitment and selection process for senior staff.

  • Support the GAM team in ensuring a proper organigram, staffing plan and Job Descriptions are available for every proposal in compliance with the Donor requirements.

  • Organize full staff Orientation program for Senior and International staff as per WV Policy.

  1. Compensation and Benefit

  • Ensure proper implementation of the Hay grading system.

  • Support in ensuring that WV salary compensation system and salary scales are competitive and that staff salaries and benefits are in alignment with WV Reward Policy.

  • Conduct Benefits/perks program needs assessment and develop/recommend the appropriate program to P&C Manager.

  1. P&C Policies and Procedures

  • Update WV policies and processes, and ensure that accurate versions are disseminated to staff and posted on data base.

  • Provide advice to managers on all policies and support them in dealing with staff violating the policy.

  • Assist in the Annual Budget preparation.

  • Build relationship and networking with P&C persons from other Government & private organizations, NGO’s and other agencies for exchanging knowledge, sharing best practices and tapping resources.

  • Identify staff care needs through regular visits to the field and discussion with team members.

  • Provide staff care support when needed as per CISM standards.

  • Support in the implementation of the staff care action plan.

  • Advise the P&C Manager of potential problem areas pertaining to the staff well-being and recommend/implement solutions as appropriate.

  • Support in developing the Our Voice action plan and follow up on the implementation of the actions.

  • Conduct annual performance management training to all WV staff.

  • Prepare a comprehensive report about performance management system and share it with P&C Manager.

  • Prepare a L&D report based on the performance management results and share it with the L&D officer.

  1. Employee Relations

  • Support in conducting ER investigations, and reporting on Ethic point system as requested.

  1. Exit Interview

  • Conduct exit interviews with Leavers and ensure that the exit interview link is sent prior to the staff departure.

  • Develop an exit interview report and share it with P&C management on Quarterly basis based on GC report and interviews conducted locally.

  1. Staff Management

  • Provide Guidance to the P&C Officer.

  • Provide support to SSA in the field in the P&C work.

  1. Other Responsibilities

  • Attend and participate in staff spiritual nurture events and other organizational events

  • Perform other related tasks as required by the supervisor.

Safety and Security responsibilities:

  • Responsible for own security and actively contribute to a positive security environment.

  • Abide by the security policies and procedures and report any incidents or breaches to line manager and / or security manager


Minimum education, training and experience requirements to qualify for the position:

Only Turkish national will be considered for this role.


  • Bachelor’s degree in Human Resource Management & Organizational Development and/or

  • Diploma with equivalent substantial experience in Human Resource Development, Administration and P&C Programs. Essential

Knowledge & Skills

  • Self-motivated and a team player. Essential

  • Excellent English communication skills (oral and written). Essential

  • Cross-cultural sensitivity, flexible worldview, emotional maturity Essential

  • Excellent interpersonal skills with an enabling style Essential


  • Three to Five years of experience in the field of human resources or organizational development, either in the non-profit or corporate environment.

  • Coaching & Counseling experience is an asset. Preferred

  • World Vision Experience Preferred


  • Turkish Language is required

Work Environment

  • 15-20% Travel

Office Assistant

  1. Administrative Assistance

  • Post office, pick up and deliver and distribution of mail once/ once a week as needed

  • Perform other logistical tasks, office errands, purchases as required by Admin department.

  • Provide support for visa applications, embassies, permits and official government offices when needed and available

  • Process incoming telephone calls and incoming/outgoing correspondence (faxes, mail, and courier packages)

  • Greet and attend to visitors whilst they await appointments

  • Arrange and register all incoming and outgoing mail, and mail circulation within the office

  • Prepare ,process and deliver of all internal mail between NO and Zonal’s once a week

  • Update the phone extension lists quarterly

  • Set up, organize and maintain office files, archives in general and that per project/division files are accurate and updated regularly

  • Contact vendors and suppliers to hand over their ready cheques and handle receipts to finance department as required

  • Follow up on conference room reservations

  • Ensure the availability of stationery and kitchen supplies in each floor’s cabinet. (Preparing purchase requisition as needed).

  • Stocking inventory for both kitchen supplies and stationery on a monthly basis with full documentation and monthly inventory reports.

Provide support for the planned events at the National Office when needed

  1. Vehicles and reporting

  • Ensure that all WV Jerusalem vehicles are well maintained, identify and report mechanical problems and follow up with the garage on any repairs needed and according to organizational policy.

  • Vehicle weekly check including cleanliness (twice a month), functionality and security. Provide monthly report on vehicle security check up.

  • Fill out the mileage tracking sheet, once a month.

  • Keep updated and accurate records of vehicles, including a detailed maintenance/repair log Ensure vehicle log books and fuel are filled out correctly and “vehicle usage spreadsheets” prepared monthly

  1. Transportation

  • Provide staff with transport service in the discharge of his/her official duties and when available.

  • Ensures and oversees the vehicles reservation and pooling of vehicles among colleagues, departments



  • Combination of formal schooling/diploma , prior experience or on the job training

Knowledge & Skills

  • Good knowledge of English. Knowledge of Hebrew language preferred

  • Good Communication skills

  • Discretion and positive team spirit

  • Valid driving license

  • Position is based in Jerusalem based on part time basis (55%) for one year


One year relevant experience

Work Environment

40% office work – 60% field




Achieving quality results and service


Practicing accountability and integrity


Communicating information effectively


Thinking clearly, deeply and broadly


Understanding the Humanitarian industry


Understanding WV’s mission & operations


Practicing continuous innovation & creativity


Demonstrating Christ-Centered life and work


Learning for growth and development

Maintaining work/life balance


Building collaborative relationships


Practicing gender & cultural diversity


Influencing individuals & groups


M&E Specialist


World Vision seeks a full-time Monitoring & Evaluation (M&E) Specialist (based in Gaziantep, Turkey, possibly Amman, Jordan) for the proposed USAID-funded two-year, multi-sector humanitarian programme in northern Syria. Through a consortium approach, the programme will provide gender-sensitive, coordinated assistance in order to limit the loss of life and mitigate human suffering in conflict-affected communities. To achieve this goal, this project will technically implement Health and Nutrition, WASH, Shelter, and Non-Food Item activities through both fixed and mobile locations, including the programme’s Rapid Response Mechanism.

The M&E Specialist will support a large WV-led humanitarian consortium. She/He has overall responsibility for providing coordination and leadership for monitoring and evaluation of the grant, including working with consortium partners’ M&E teams; consolidating data on baselines, third-partner monitoring report and evaluations; and standard reporting. The M&E Specialist principally will oversee ongoing data collection and summative research evaluation. M&E Specialist will also be responsible in assisting the MEAL Director with various cross-functional tasks which contribute to the grant’s accomplishments in accurate and objective way.

The Monitoring and Evaluation Specialist will also support the other 4 INGO consortium members and local partners in establishing their M&E and reporting systems and provide technical assistance to improve their understanding of project evaluation and a performance-based management approach. In addition, to monitoring and evaluation, the position will support reporting activities, including the training of staff, M&E system creation.


Major Activities


  • Develop the overall framework for grant M&E in accordance to the design document, consortium partners M&E systems, and donor requirements

  • Identify the core information needs of grant management, partners, and funding agencies; Participate in development of the annual work plan, submission timelines, and budget, ensuring alignment with technical strategy. Collaborate directly with the other 4 INGO consortium members and local partners on this.

  • Foster participatory planning and monitoring by engaging primary stakeholder groups in the M&E of activities

Implementation Flexibility

  • Keep abreast of developments in grant/programme changes and progress in order to, from an M&E perspective, advise and recommend tools and strategies to increase M&E programme performances and results.

  • Identify and work with partners on the requirement for collecting baseline data, prepare terms-of-reference for and arrange the conduct of a baseline survey, as required by the MEAL Director


  • Oversee and execute M&E activities with particular focus on results and impacts as well as in lesson learnt. Establish working relationships with various consortium M&E teams that are accountable and effective.

  • Undertake regular visits to WV and partner offices to support implementation of M&E and to identify where adaptations might be needed. Assist WV’s local M&E staff teams.

  • Clarify and/or facilitate process for monitoring and evaluations of sub-grantees

  • Identify the need and draw up the ToRs for specific studies; Recruit, guide and supervise consultants or organisations that are contracted to implement special surveys and studies required for evaluating grant effects and impacts

  • Perform regular visits to partner offices to ensure the quality of data collected by Programmes and to verify the accuracy of reported data


  • Coordinate across consortium’s M&E teams to standardize, refine, and consolidate their progress reports in accordance with approved reporting formats and ensure their timely submission. This includes monthly/quarterly progress reports, annual project reports, inception reports, and ad-hoc operational or technical reports.

  • Prepare consolidation progress reports for grant management including identification of problems, causes of potential bottlenecks in the project implementation, and providing specific recommendations.

  • With MEAL Director, identify strengths and weaknesses in existing data collection and management systems and propose solutions to improve knowledge management activities. To this regard, work closely with Information Management and the IM System Draft tools and their revisions as well as data collection procedures (eg. logical framework, project performance tracking, indicators, data flow chart, M&E manuals)

Capacity Building/ Continuous Learning

  • Design and implement a system to identify, analyze, document and disseminate lessons learned across the consortium M&E teams.

  • Check that monitoring data are discussed in the appropriate forum and in a timely fashion in terms of implications of future action. If necessary create such discussion forums to fill any gaps.

  • Monitor the follow up on evaluation recommendations

  • Support programme staff on ways to properly document, organize and capture programme progress

  • Facilitate, act as resource person, and join, if required any external supervision and evaluation missions

  • Organize (and provide) refresher training in M&E for grants staff, implementing partners, local organisations and primary stakeholders with view of strengthening local M&E capacity

  • Network with external, consortium and WV internal partners to promote learning and achieve M&E excellence


Minimum education, training and experience requirements to qualify for the position:

  • Bachelor in social sciences or relevant field

  • Turkish nationals will be considered for this role.

  • Report writing, research, monitoring and evaluation skills

  • Familiarity with and a supportive attitude towards processes of strengthening local organisations and building local capacities for self-management

  • Willingness to undertake regular field visits and interact with different stakeholders, especially primary stakeholders

  • Strong leadership and management skills

  • Strong mediation and conflict resolution skills

  • Ability to productively, effectively work across organizations, locations, and cultures.

  • English language skills

  • Strong analytical skills

  • Minimum of 1-3 years working in M&E in a dynamic humanitarian context

  • English (fluent written and verbal abilities),

  • Turkish (fluent written and verbal abilities)

  • Arabic (fluent written and verbal abilities)

Preferred Skills, Knowledge and Experience:

  • University degree in Monitoring and Evaluation, project management, social science, or relevant field

  • Facilitation skills

  • Good communication, team-building skills

  • 2-3 year experience in monitoring grants

  • Three years of field-based M&E experience

  • Estimated 25% travel to the various regional offices

Rapid Response Advisor


World Vision seeks a Rapid Response Advisor (RRA) (based in Gaziantep, Turkey) for the proposed USAID-funded two-year, multi-sector humanitarian program in northern Syria. Through a consortium approach, the programme will provide gender-sensitive, coordinated assistance in order to limit the loss of life and mitigate human suffering in conflict-affected communities. To achieve this goal, this project will technically implement Health and Nutrition, WASH, Shelter, and Non-Food Item activities through both fixed and mobile locations, including the programme’s Rapid Response Mechanism.

The Rapid Response Advisor (RRA) will be responsible for coordinating the five-organisation consortium’s emergency programming across multiple locations and sectors within northern Syria. This programming will serve as the consortium’s ability to rapidly response in a coordinate manner to the fluid political, security and humanitarian environments in northern Syria response.

The Syria context is ever changing. This RRA will be required to adapt program activities to ensure effective and efficient implementation and achievement of consortium’s program goals across Syria. At times of immediate large spikes in the conflict in northern Syria, s/he will support consortium organisation teams with scale-up efforts and assist with the deployments to cover gaps and support management. The RRA will be responsible for providing multi-level leadership and technical input for the consortium’s Rapid Response Mechanism. She/He will support organisations to develop, harmonize and conduct regular contextual and technical assessments and support the presentation of assessment findings, while ensuring effective program integration to facilitate a multi-sector emergency response.

Finally, the RRA will support and harmonize CARE's program strategies for rapid response to spikes in the crisis across multiple organisations, sectors, and field sites. She/He will building capacity of teams in RRM (rapid response mechanism) methodologies, coordinating program planning, design, budgets and reporting; and liaising with donors particularly OFDA.


Major Activities

  • Provide strategic leadership for the consortium’s Rapid Response Mechanism. Serve as focal point internally/externally for coordinating the five-organisation consortium’s emergency programming across multiple locations and sectors within northern Syria. Ensure that consortium’s rapid response activities are conducted in coordination with the broader humanitarian response.

  • When immediate need for rapid response, lead inter-organisation teams with scale-up, mobile efforts. Assist with the deployments to cover gaps and support management. Develop, harmonize and conduct regular contextual and technical assessments and support the presentation of assessment findings, while ensuring effective program integration to facilitate a multi-sector emergency response. Adapt program activities to ensure effective and efficient implementation and achievement of consortium’s program rapid response goals.

  • Provide technical support for the Rapid Response Mechanism. Provide programmatic and technical leadership on Rapid Response Mechanism. With advisors, ensure gender sensitivity and protection are fully considered throughout the Rapid Response project cycle

  • In the absence of an activated Rapid Response Mechanism, increase the consortium’s preparedness capacity to rapidly respond. Adapt and refine strategies, protocols, and systems to effectively conduct whole-of-consortium rapid response activities. Liaise with consortium field teams and monitoring and evaluation colleagues on RRM procedures.

  • Coordinate with Programmes departement on RRM activities. Compile program logistical frameworks, progress reports, and budget projections. Provide technical support for the informal coordination mechanisms of emergency response programming. Serve as consortium’s primary liaison for donors and government counterparts, including during monitoring field visits and audits.

  • Build capacity of consortium staff and partners. Train key staff on the different emergency strategies, partner systems, donor requirements, approaches, and tools. Organize after-action reviews and evaluations to investigate the effectiveness of the program strategies. Work with MEAL to organize learning events around emergency program strategies/focus areas. Coordinate capacity building efforts for the emergency response implementing partners.

  • Serve on the consortium’s Programme Management Unit. Comprised of the consortium’s senior leadership, provide strategic counsel and RRM perspectives in order to guide the consortium’s programmatic direction and impact.

  • Provide matrix management to a consortium team of rapid response field colleagues. Ensure proper capacity of staff to report and respond to rapid onset events in the field. Conduct regular coaching and feed into the Performance Development Management (PDM) system.

  • Knowledge and embodiment of international humanitarian as well as World Vision’s core values, WV’s vision, and mission. Model by all staff in the assigned Area.


Minimum education, training and experience requirements to qualify for the position:

  • Master’s degree or equivalent experience in Community Development, Social Sciences, International Studies/Development, Business Administration or relevant field.

  • 3-5 years of experience in working in field operations, large grants and/or consortia.

  • Turkish nationals will be considered for this role.

  • Experience in with humanitarian operations (manager or director level)

  • Experience with the remote management of a team

  • Excellent abilities in organisational management, systems building, creating procedures and protocols.

  • Strong leadership, coaching, and capacity building abilities

  • Skilled in negotiation, donor engagement, diplomacy, networking and external engagement.

  • Demonstrates well-developed interpersonal skills, excellent communication skills, both verbal and written in English

  • Familiarity with MEAL, IM, Accountability systems

  • Familiarity with adverse and conflict security standards and protocols.

  • Ability to apply and promote gender-sensitive and protection-focused approach to the work

  • Excellence with Microsoft Office computer programs including Word, Excel and PowerPoint

  • Flexibility in work culture based on changing dynamics within the programme

  • Very good Turkish and Arabic language skills

Preferred Skills, Knowledge and Experience:

  • Experience in leadership role within an international INGO consortium.

  • Ability to speak Arabic preferred.

  • Citizens from Turkey are strongly preferred.

  • 5 years of professional work experience in humanitarian settings in fragile or middle income settings.

  • Familiarity with OFDA grant management regulations is an advantage

Work Environment:

  • Ability to travel for up to 30% of the time to Jordan or other countries as required.

  • Must be in sympathy with World Vision values and able to work in an interfaith manner with those of other faiths and none.

  • Position requires willingness, flexibility with the level and schedule of work related to the consortium’s Rapid Response activities.

  • Full adherence to World Vision Child Protection, Code of Conduct and Conflict of Interest policies.

Communications Assistant Officer


World Vision seeks a full-time Communications Assistant Officer (based in Gaziantep, Turkey) for the proposed USAID-funded two-year, multi-sector humanitarian program in northern Syria. Through a consortium approach, the programme will provide gender-sensitive, coordinated assistance in order to limit the loss of life and mitigate human suffering in conflict-affected communities. To achieve this goal, this project will technically implement Health and Nutrition, WASH, Shelter, and Non-Food Item activities through both fixed and mobile locations, including the programme’s Rapid Response Mechanism.

The Communications Assistant Officer will support a large WV-led humanitarian consortium. The Communications Assistant Officer position will provide support to both WV and consortium partner teams in Jordan and Turkey. Main responsibilities of the Communications Assistant Officer will include timely and quality content gathering, production of visibility materials, Communication with all partners regarding branding, sharing communication material with WV Syria Country Office, and liaising with local implementing partner for content.


Major Activities

Internal Resource Production

  • Produce a communications plan to be shared with Syria Country Office Communications Officer

  • Coordinate with communications team from each partner to meet and complete required deadlines and tasks mentioned in the communications plan.

  • Coordinate content gathering from all relevant staff including consortium partners.

  • Source content, including photos and videos, from our partners inside Syria. Caption, upload, share with Communications Officer in SCO

  • Ensure all written, photographic, video, web and other resources produced are carried out in alignment with World Vision child protection standards.

  • Work with M&E to gather data and update factsheets on a quarterly basis to be shared with partners and WV partnership

External Communications

  • Monitor news media coverage of consortium partners and World Vision regarding the 2-year project.

  • Coordinate with partners’ communications teams to provide social media content to the partnership as required.

  • Support in monitoring and signing-off on publications and other materials produces containing the World Vision logo to ensure consistency with WVI corporate branding guidelines.

  • Identify key messages and learnings to be shared with consortium partners.

  • Coordinate with partners’ communications teams to produce visibility materials to be shared with all field staff.

Information Management

  • Proactively gather information from relevant partners, UN agencies and other organisations which may be of use world vision for informing decisions

  • Work with Syria Country Office Communications Officer to leverage information for media engagement

Security Measures

  • Be familiar with WV security plan

  • Follow security policies, rules, procedures and instructions

  • Represent WV in an appropriate and professional manner

  • Contribute to a healthy team spirit and team work

  • Adhere to WV Child Protection policy and standards and stay committed to WV vision statement and core values;

  • Perform other relevant tasks assigned by the supervisor


Minimum education, training and experience requirements to qualify for the position:

  • Degree in Journalism or Communication, development communication, social sciences or other related fields;

  • Creative, organizational and critical thinking skills as well as the ability to work within and across teams and with all levels of staff and stakeholders; resourceful and innovative;

  • Proficiency in the use of technology and software (Microsoft Office Suite, Adobe Professional, Google Products);

  • Basic photography skills (able to compose a shot, interest in developing photography skills);

  • Fluent in spoken and written English.

  • Willingness to assume duties and responsibilities in all communications areas, as needed;

  • Pro-active and able to multi-task

  • At least one year of experience working with an NGO;

  • At least 1 year of experience in doing communications and media work, preferably with an NGO

  • Effective in written and verbal communication in English

  • Only Turkish nationals will be considered for this role.

Preferred Skills, Knowledge and Experience:

  • Proven ability to design effective communication products, lead formulation of communication messages and strategies

  • Knowledge of technical aspects involved in the production of different public information and education materials

  • Multimedia skills such as video production, photo management and graphic design

  • Experience or knowledge of copywriting and copyediting

  • Effective in written and verbal communication in English

  • Strong communication skills

  • Ability work and produce high quality outputs in an intense & dynamic working environment, with local and international staff having different working styles and different levels of competencies is essential.

  • Ability to perform well under pressure and comply with donors & partnership deadlines is essential.

Gyumri AP Sponsorship Coordinator

Gyumri Area Program Sponsorship Coordinator

World Vision Armenia is an international charitable organization working to create lasting change in the lives of children, families and communities living in poverty. World Vision Armenia works in more than 200 communities in Shirak, Aragatsotn, Gegharkunik, Syunik, Tavush, Lori marzes and Yerevan, serving more than 34,000 children and their families.

The projects are focused on ensuring the sustained well-being of children, especially the most vulnerable. Education and health, spiritual nurture, training and capacity building, awareness raising and child protection, economic development and advocacy are the areas that World Vision Armenia supports through 14 Area Development Programs.


Gyumri, Shirak marz, Armenia


Long term


To facilitate child/sponsor relations in the AP and to ensure their full compliance with WVI standards and policies, WV Armenias Sponsorship procedures and objectives.


Ensuring quality sponsorship operations

  1. Maintain and regularly update Area Program (AP) sponsorship database to provide accurate information on Registered Children (RC) including the most vulnerable non-RC (personal data, participation, need, etc.)

  2. Ensure that all the communication/ materials received from the Country Office (CO) Sponsorship Department (SOD) is acknowledged and processed.

  3. Coordinate activities to ensure child growth and agreed # of RC maintained, child related all correspondence items, Sponsorship 2.0 and other requirements captured and submitted to respective stakeholders

  4. Contribute to the friendly relationship between Sponsors and RC via timely and efficient correspondence processing and query responding at the Field Office Level.

  5. Create and maintain up-to-date individual files for each child registered in the program. Ensure all necessary information is kept within the file.

  6. Ensure and coordinate regular monitoring of children required by Sponsorship standards, analyze for trends and further share with respective responsible bodies and stakeholders for further follow-up

  7. Contribute to the well being of children in target communities through case management

  8. Coordinate/facilitate sponsors visits to the AP including transportation and accommodation issues, ensure Child Visitation and Protection standards are followed accordingly, provide orientation and translation support if requested. Prepare sponsor visit report.

  9. Ensure Gift Notification (GN) funds are utilized targeted based on assessment and needs of the child/family. Prepare and provide annual and semi-annual reports for Community GN usage.

  10. Use every opportunity to integrate Sponsorship requirements with other projects and communities activities

  11. Supervise the work of Sponsorship assistant to ensure quality relation between sponsors and children.

Participate in Community Transformation Processes

  1. Plan and oversee the activities on parents awareness on sponsorship issues, child management standards and other requirements in the targeted communities.

  2. Participate in staff meeting in the AP and ensure that sponsorship standards are met while designing activities.

  3. Provide training to community mobilizers and local partners involved on sponsorship processes.

  4. Support to the process of making Sponsorship as an Asset for children, families and community. Contribute to child empowerment through child participation and voice and to strengthen comment-led care and protection.

  5. Contribute communication skills development among children using different relevant tools.

  6. Twice a year provide a report to CO SOD on “How Christmas card and APR writing helps to build developmental assets and life skills in childrens lives

Sponsorship in Programming

  1. Contribute to the need based contextualization and implementation of Child Sponsorship programming tools (e.g. child selection criteria, RC inclusion, Sponsorship in Programming reflection tool, Mapping, etc.) by tracking the efficiency of those tools and regularly informing the AP team leader and Sponsorship Manager

  2. Pursue, facilitate and track intentional Registered Children (RC) involvement in Program activities with provision of relevant verification materials

  3. Together with the relevant AP/Sponsorship staff plan and implement the (re)sensitization of target communities for/to Sponsorship

  4. Ensure the regular awareness raising and reflection among target community members and especially with RC and their families

Child Protection

Act as a field level child protection point person


  • Higher education (linguistics, social sciences, etc.)

  • Competency in data collection and analysis combined with reporting skills.

  • Experience in utilizing spreadsheets, database programs and word processing systems.

  • Able to apply critical thinking and reflection in daily work

  • Able to set priorities and follow through to completion of complex tasks.

  • Able to build and maintain relationships with community stakeholders

  • Able to build collaborations for child well-being

  • Basic project management skills

  • Possess facilitation and coordination skills for child sponsorship activities and processes

  • Good interpersonal communication skills.

  • Good English language knowledge

  • Good writing communication skills in English


If you are interested to apply, please register at

No information inquiries will be handled over the phone. Only short listed candidates will be notified for the interview.

The deadline for submitting the applications is 20 September 2018.

Health and Nutrition Specialist


World Vision is seeking a Health and Nutrition Specialist for the Syria Cross-Border Response, based in Turkey, to manage the technical quality and advice on the implementation and coordination of WV’s Health and Nutrition programs including: planning, documentation, monitoring, evaluation, research, and capacity building.


Major Activities

Assessment and design

  • Engage in developing the health components of the response strategy.

  • Engage with health cluster, donors and program officers to access funding and develop proposals and budgets. For both North and South areas.

  • Plan and coordinate health and nutrition assessments of existing and new project areas

  • Based on funding and assessment results plan and set up health and nutrition programs (e.g. MNCH, Public Health, and Nutrition including IYCF and micronutrient supplementation, Health, hygiene and nutrition promotion, capacity building for health providers) in all areas of operation.

  • Build cross-sectorial links between health and other sectors (WASH, Food Security, Protection and Shelter).

Coordination and project management

  • Compile weekly and monthly progress and technical reports for relevant stakeholders.

  • Provide monthly statistical reports on nutrition and health program operations, including morbidity data and pharmaceutical use.

  • Establish and maintain World Vision and other best practice standards for health programs.

  • Ensure that gender and protection mainstreamed in all activities and within the community.

  • Collaborate with finance regarding development and management of project budgets and timely reporting.

  • Coordinate all purchases and requisitions with procurement.

  • Liaison and coordination with all stakeholders, including MoH, WHO, Cluster, other operating partners, community, and other health actors to ensure programme coherence and avoidance of service gaps and overlap.

  • Engage in health and nutrition clusters in Gaziantep and Antakya. Upon need engage with health and nutrition working group in Amman, South Syria hub

  • Provide technical support to South Syria Health, and Nutrition programs (technical review of health data for program reports and proposals remotely and inclusive of travelling to Amman, Jordan when required).

  • Support the South & North Syria team in reviewing medicine orders, review requests from the IP, consumption reports and identify potential misuse of medicines.

  • Travel to Amman, Jordan when needed to participate in the meetings of the Health and Nutrition Committee

Supervisory Responsibilities

  • Supervise the health staff, including regular appraisals in coordination with HR.

Capacity Building/Training

  • To assess, design and implement appropriate training programs to equip and upgrade knowledge and skills of World Vision health staff (North and South), partners and service providers.

  • Assist project managers and team leaders in other sectors in development of appropriate to health, hygiene and nutrition promotion information.

  • Build capacity of health teams with reference to community processes and cross-sectorial overlap.

  • Document training program results.

  • Review, if required, training documents provided by the implementing partner.

Humanitarian Accountability:

  • Ensure that health and nutrition interventions take into account local capacities of local stakeholders and community to ensure participation and consultation.

  • Support implementation of information provision mechanisms as per Syrian Refugee response and WVI programme.

  • Support implementation of context-appropriate feedback mechanisms.

  • Orient and train staff, community and partners on international standards (eg. The Sphere Project etc.) and their application.

  • Ensure the Programme Accountability Framework is integrated in the health and nutrition.


Only Turkish candidates will be considered for this role.

Minimum education, training and experience requirements to qualify for the position:


  • Essential: Medical qualification, such as MD/MBBS, or public health qualification (international health) such as BPH or MPH.

  • Essential: 3 years of home country experience in a developing country in managing Disaster Response and Preparedness programs in public health involving assessments, design, planning, implementation, budgeting, reporting, and evaluation and monitoring.

  • Desirable: 2 years of international experience in developing countries in implementing or managing Disaster Response and Preparedness programs in public health and nutrition programming involving assessments, design, planning, implementation, budgeting, reporting, and evaluation and monitoring.

Critical Knowledge, Skills and Abilities

  • Excellent English communication skills (oral and written)

  • Knowledge of Arabic and Turkish an advantage

  • Ability to travel regularly for training, assessment, regular monitoring and evaluation, including international travel

  • A high level of diplomacy and networking skills is required.

  • Understanding of international standards, including SPHERE, IYCF, emergency management, security awareness etc.

  • Strong capacity building and facilitation skills

  • Cross-cultural sensitivity, flexible worldview, emotional maturity and physical stamina

  • Ability to manage work life and work without supervision

  • Ability to work in and contribute to team building environment

  • Ability to maintain performance expectations in psychologically stressful environments and physical hardship conditions with limited resources

  • Able to use a computer, with word-processing and spreadsheets, (e.g. Microsoft Office)

  • Understanding of internet and email

  • Experience in managing staff, partners and facilitating capacity building

License, registration, or certification required to perform this position:

  • Excellent analytical/problem-solving skills and detail-orientation

  • Excellent English communication skills (oral and written)

  • Proven organizational skills and time management

  • Excellent computer skills, familiarity with MS Word, Lotus Notes, MS Excel and Power Point would be an added advantage

  • Effective in written and verbal communication in English Arabic/Turkish preferred.

  • Cultural sensitivity and adaptability

  • Strong communication skills with ability to express ideas and concepts clearly and persuasively with senior members of the humanitarian community as well as with field practitioners.

  • Excellent networking skills.

  • High degree of negotiation and persuasion skills.

  • Ability to work with a reasonably level of comfort in high tension and high security risk situations.

  • Ability to maintain performance expectations in diverse cultural contexts, psychologically stressful environs and physical hardships.

  • Ability to facilitate the creation of cross-functional project teams and the development of national strategies.

  • Understands work from a process point of view and uses measurement and accountability systems effectively.

  • Demonstrates openness and transparency.

  • The position requires ability and willingness to travel domestically and internationally up to _30_%of the time.

Project Manager, Life-Saving Drought Assistance Project, OFDA


World Vision is an international is a humanitarian aid, development and advocacy organisation focused on improving the lives of vulnerable children and their families through interventions in health, nutrition, WASH, education, child protection, and food security/agriculture/livelihoods. World Vision has been present in Afghanistan since 2001, responding to the development and emergency needs of vulnerable populations in the Western Region of the country.

Afghanistan is currently experiencing one of the most severe droughts in many years, with large populations affected by food and water insecurity, resulting in a range of health, education and protection concerns. WV has recently been awarded a 12 month OFDA grant to provide essential drinking water access to affected populations through water system construction and rehabilitation (including groundwater recharge components), and accompanying hygiene interventions.

The position of Project Manager will be based in Herat, overseeing project interventions in Badghis province. The project Manager will spend time in the Herat Office for project reporting, admin and finance requirements.


The Project Manager will provide overall leadership in the implementation of the OFDA Life-Saving Drought Response Project in the Western Region of Afghanistan. This position will provide leadership and entail planning, support and management of the project so that activities and outputs remain on track and the program contributes to its main goal of saving lives and alleviating suffering for 80,058 severely drought-affected people in Badghis Province in the Western Region of Afghanistan by September 2019 through critical WASH interventions. Water interventions include provision of safe drinking water through water trucking, distribution of Family Water Kits, construction of household snow-melt and rainwater reservoirs, solar-powered water networks, gravity-fed spring catchments, solar-powered reverse osmosis (RO) units, and well rehabilitation. Water source sustainability and disaster risk reduction activities include construction of water macro-catchments and gabions. Hygiene promotion will be provided through community WASH Groups and Sesame Street WASH Up! activities for children. The ideal candidate will have a background in emergency/development WASH engineering and project management, as well as previous experience working on OFDA projects. The total project budget is US$3.4 million.



  • Demonstrate World Vision’s core values, vision and mission in all aspects of the role.

  • Build a team of highly committed and competent staff, ensuring cooperation and coordination among relevant staff within the Project.

  • Provide leadership and direction to the overall project.

  • Create a learning environment in which staff regularly reflect, learn from mistakes and use lessons for personal growth and to revise work plans to improve ministry impact.

  • Ensure that staff and local partners understand and follow the World Vision (WV) child protection policy and that awareness-raising on child protection, response and incident reporting is occurring.

Project Management (Quality Implementation):

  • Coordinate with program, finance and administration staff to ensure operational systems are in place to support field activities.

  • Ensure that the program systems and staff are working to achieve the project goals and objectives and that the project is maintaining World Vision and donor accountability standards.

  • Ensuring appropriate structures, internal and external standards, staffing, resources and policies as well as all grant requirements are adhered to.

  • Ensure clear understanding of project assumptions by all project staff to aim at effective and timely achievement of project goals, outcomes and outputs.

  • Ensure that all terms and conditions agreed in the signed MoUs with donor and government departments are adhered to throughout the life of the project. Ensure that all project activities meet core humanitarian and government standards.

  • Manage and mitigate any risks within the Project that could have financial, Human Resources (HR) or Legal consequences or negatively impact ministry or World Vision reputation.

  • Ensure that proper community development practices and “Do No Harm” practices are incorporated and upheld throughout the planning and implementation of the project.

  • Provide managerial guidance and support to the project engineers in order to construct water systems in accordance with the required quality, within the agreed timeframe and approved budget.

  • Support project engineers to develop accurate and complete Bill of Quantities.

  • Prepare and submit procurement plan in close coordination with the team.

  • In coordination with WV Afghanistan’s Programs Department, regularly monitor and evaluate the progress of the project.

Liaison and Networking:

  • In coordination with the Zonal Manager, establish and maintain liaison with relevant government departments.

  • Represent World Vision in local coordination forums and liaise with government officials and donors, UN-bodies and other partners wherever appropriate and required.

  • Create an enabling environment for dialogue, information sharing, partnerships and, and cooperation between local communities, government structures and local partners when delivering project interventions.

  • Maintain excellent working relations with partners and other contractors.

  • Coordinate closely with other NGOs in the area to ensure complementary programming.

  • Effectively represent WV operations and mission when accompanying visitors, e.g. donor and/or Government representatives, journalists and other delegations to project sites.

Reporting and Administration:

  • Ensure accurate quality narrative and financial reports are submitted in a timely manner and according to donor requirements. Work closely with Program Officer in ensuring that all reports meet donor requirements.

  • Track the performance of the project activities and outputs against expected results and adjust implementation processes to ensure the project is progressing towards the intended outcomes.

  • Analyse the impact of project and promote learning by documentation of best-practices. Use this information to support decision-making processes.

  • Track project progress, project expenditure against approved budgets, anticipate any deviations and recommend and take action on relevant and required adjustments.

  • Track project risk in order to timely adjust and implement the existing contingency plan.

  • Travel regularly to all project sites to ensure proper implementation of project activities.

  • Create and present monthly summaries of project activities and future plans to World Vision Afghanistan leadership.

Personnel Management:

  • Manage 9 project staff.

  • Coordinate and oversee the hiring process for project staff.

  • Coordinate and implement new employee project orientations and trainings.

  • Monitor staff performance and raise any issues with Human Resources if necessary.

  • Initiate and perform, with support from others, staff performance appraisals.

  • In coordination with P&C, maintain accurate employee data files and oversee completion of routine issues such as contract renewals, leave, salary adjustments.

  • Develop the capacity of staff to plan, monitor and coordinate service delivery.

  • Identify staff capacity needs and undertake pro-active on-the-job training to strengthen their capacity to deliver interventions.

Financial Management:

  • With support from WV Afghanistan’s Finance Department, assume primary responsibility for budget reviews and monthly financial reports, highlighting concerns as they arise.

  • Ensure high standards of stewardship and accountability for all resources. Work with the Regional Finance Officers, Administration Officer and other departments to build a strong internal control environment, ensuring compliance with WV and donor financial policies and procedures and promoting a culture of transparency and accountability.

  • Ensure proper coding and budget availability of all project expenses.

  • Oversee the submission of monthly cash requests for project operations.

  • Ensure contractors and creditors are paid in a timely manner.

  • Review and approve expenditures and contract according to assigned levels of authority.


  • Ensure that organizational security measures and directives are integrated into project.

  • Alter project methodologies as necessary to accommodate changing security situations, and ensure the donor is informed/modifications are requested.

  • Monitor the security situation on a daily basis, report as necessary and adjust national staff travel plans as required.


  • WASH Engineer. Relevant master’s degree would be an advantage.

  • 4-6 years’ experience in WASH engineering at a field program level.

  • Demonstrated experience working on OFDA projects in a leadership role.

  • Demonstrated experience in emergency response.

  • 4-6 years of development and/or relief work at the programmatic level.

  • Experience in integrated program/project cycle management.

  • Experience living and working in a fragile context.

  • Mentoring within cross cultural contexts.

Preferred Skills, Knowledge and Experience:

  • Demonstrated sufficient technical and professional aptitude in WASH engineering. Understanding of water conservation and groundwater recharge would be an advantage.

  • Relevant professional experience managing and implementing large emergency/development projects.

  • Thorough knowledge of MS Office and relevant WASH engineering software (e.g. WaterCAD, WaterGEMS).

  • Demonstrated understanding of the humanitarian sector.

  • Demonstrated understanding of the workings of major donor agencies, particularly OFDA.

  • Advanced written and oral English skills. (ability to express ideas clearly and effectively, both in spoken and written English).

  • Excellent analytical and problem-solving skills.

  • Knowledge of project cycle elements, M&E systems design and management.

  • Understanding of integrated rural community development programming and processes.

  • Strong capacity building and facilitation skills.

  • Cross-cultural sensitivity, flexible world view, emotional maturity and physical stamina.

  • Self-starter who can work independently under pressure and who has ability to manage work tasks without direct supervision.

  • Effective in establishing priorities and to plan, coordinate and monitor activities, juggle competing demands and work to tight deadlines.

  • Strong ability to work with and relate to diverse personality types, to practice relational and ideological tolerance, and to contribute to a positive organizational culture.

  • Ability to maintain performance expectations and healthy social interactions in psychologically stressful environments and physical hardship conditions with limited resources.

  • Willing to travel as required.

  • Able to live and work within a fragile context and restricted environment.

  • Commitment to World Vision Core Values, Vision and Mission Statement.

  • Knowledge of and adherence to the Red Cross and NGO Code of Conduct and capability of incorporating standards in implementation and evaluation of relevant projects.

Work Environment/Travel:

  • Position is based in Herat, Afghanistan, with local travel up to 75% of the time.

  • Expatriates in Afghanistan work intensely together in close quarters office space and also live together in a team house. It is critical that each of them has the ability to both find “personal space” for themselves and honor the personal space of others, and to practice a high level of relational and personality tolerance.

Administration Officer - Tirana AP


Vendodhja: Tirana, World Vision Albania

Atafi per aplikime: 30 Shtator 2018.

Qellimi i pozicionit

Te ofroje nje game te gjere sherbimesh mbeshtetese ne zyren e World Vision Albania dhe te ndihmoje Drejtuesin e skuadres ne veprimtari qe lidhen me mbarevatjen e zyres dhe mirmbajtjen e paisjeve. Te perkrahe dhe te ndihmoje Drejtuesin e Skuadres dhe stafin e programit ne organizimin dhe koordinimin e eventeve te rendesishme.

Përgjegjësitë Kryesore

Mbeshtetje per Skuadren e Programit

  • Te mbeshtese skuadren e programit ne organizimin e aktiviteteve te rendesishme, ne procese buxhetimi, etj.

  • Te jete pjesmarres aktiv ne takimet e planifikimt strategjik per departamentin.

  • Te integroje dhe te konsolidoje planet mujore dhe javore.

  • Te ndihmoje ne koordinimin e aktiviteteve ndermjet skuadres, partnereve dhe aktoreve te tjere ne zone.

  • Te ndihmoje ne koordinimin e transportimit te postes nga zyra e Programit ne Zyren Kombetare.

  • Te plotesoje kerkesa prokurimi/ te beje studim tregu te bizneseve lokale per materiale dhe sherbime te ndryshme sipas nevojave administrative te zyres.

  • Te ndihmoje Drejtuesin e Skuadres per te pergatitur kerkesa blerje sipas procedurave te prokurimit. Te ndihmoje anetaret e skuadres ne percaktimin e specifikave teknike te artikujve te rinj.

  • Te mbledhe gjithe kerkesat e prokurimit nga gjithe stafi, ti konsolidoje dhe ti ndaje sipas kategorise se Prokurimit dhe pastaj ti dergoje tek skuadra e prokurimit per te procesuar.

  • Mban kontakte me stafin e prokurimit ne Zyren Kombetare per te siguruar mbarvatjen e blerjeve.

  • Grumbullon faturat dhe i dorezon ato ne Zyren Kombetare

  • Rishikon/kontrollon dhe merr ne dorezim te gjitha mallrat/materialet/sherbimet e dorezuara sipas kerkeses se Blerjes; siguron cilesine e mallrave si dhe perputhshmerine me dokumentat perkatese (kontrates, kerkeses per blerje dhe urdhrit te blerjes). Gjithashtu siguron qe materialet depozitohen ne vend te sigurte dhe i dorezon ato tek stafi.

  • Ben blerje me vlere te ulet monetare per nevojat e zyres sipas politikave te World Vision per blerjet me vlere te ulet monetare.

  • Koordinon blerje per qellime dhuratash (veshje, mallra industrial, libra shkollore dhe paketa ushqimore)

Perdorimi i makinave te World Vision Albania & te mirat materiale (GIK)

  • Organizon kalendarin javor dhe ditor te levizjeve te makinave. Siguron qe makinat e zyres te perdoren ne menyre efikase sipas kerkesave te stafit.

  • Shoqeron me makine stafin e zyres, ne menyre te sigurte, ne kohen e duhur sipas nevojave dhe mundesise dhe sipas planifikimit te aktiviteteve.

  • Te koordinoje, vezhgoje dhe analizoje te gjitha sherbimet/riparimet/mirmbajtjen e makinave te zyres.

  • Te perpiloje nje raport mujor lidhur me kostot e makinave te zyres duke perdorur libra llogarie ditore, per konsumin e karburantit dhe te dhena per sherbimet e ndryshme.

  • Te monitoroje implementimin e politikes se World Vision Albania lidhur me drejtimin e makines dhe me perdorimin e formulareve dhe raporteve te kerkuara per sherbimet e marra, sipas politikave te brendeshme.

Funksionimi i zyres, mirembajtja dhe inventari

  • Mbikqyr koordinimet: per vendin dhe rezervimet e hoteleve, udhetimet, eventet ne zyre, etj.

  • Siguron mirembajtjen e zyrave, përfshire riparimet teknike sipas nevojes. Koordinon kerkese per riparim te pajisjeve te zyres.

  • Siguron një zbatim te pershtatshem te procedurave te sigurise se zyres.

  • Sigurohen inventarizimin e sakte te pasurive ne zyre. Harton inventarin vjetor dhe e dorëzojeni në Zyren Qendrore.

Njohurite dhe aftesite

  • Diplome bachelor ne fusha si Finance, Administrim dhe Menaxhim Biznesi

  • Njohuri te mira te folur dhe te shkruar te gjuhes angleze

  • Aftesi shume te mira te perdorimit te programeve te ndrsyhme te kompjuterit si MS-word, MS-excel etj

  • Aftesi shume te mira ne planifikim dhe organizim dhe komunikim

  • Njohuri ne fushen e prokurimit, studimit te tregut dhe te faturave

  • Njohuri ne organizim eventesh

  • Patente e kategorise B

  • E preferueshme te jete banor i zones se Tiranes

** Vetem aplikantet e perzgjedhur per fazen tjeter te rekrutimit do te kontaktohen!

Administration & Transportation Officer


Administration & Transportation Officer – Duhok


To establish, manage and coordinate administrative functions for the World Vision office in Duhok according to World Vision standards, policies and procedures in order to ensure a smooth running of the office and in particular the administration department including the movement of staff and visitors and team house management. Supervise the office and team house cleaner(s) and administration assistant, if one is employed. And ensure that fleet of vehicles and equipment are managed and maintained properly in compliance with World Vision standards and policies, and provide reliable transportation for World Vision goods, assets and staff. Also, the holder of this position will manage all transportation issued from third parties.


Major Activities

  • Design, implement and oversee the maintenance of administrative / filing systems for the efficient functioning of the office.

  • Ensure that any Zonal Manager’s requests are immediately executed and follow up on any pending issues.

  • Provide administration support to all departments and sectors with the Zonal Manager’s approval.

  • Organize, manage and oversee the maintenance of office support services including secretarial, data processing, housing, and office equipment purchases, building services and hospitality to visitors.

  • Ensure all documentation is appropriately filed according to World Vision standards.

  • Maintain an accurate visitor list and inform the Zonal Manager and other relevant staff of new staff/visitors coming to Duhok.

  • Ensure that hotel bookings are made in time and communicated to staff arriving.

  • Inform incoming staff about recommended medical facilities, hospitals and medical doctors in Duhok and the area.

  • Ensure assignments for staff’s accommodation are done and communicated.

  • Set up team house and coordinate with the Zonal Manager on all room assignments.

  • Ensure cell phone airtime is available at all times for staff according to policy.

  • Ensure that utilities are available and working properly in the office, warehouse and team house.

  • Ensure that the office / team house rent is paid on time.

  • Assist with the preparation of the annual Administration Department budget.

  • Ensure there are adequate office supplies available for the staff.

  • Manage the fleet of World Vision cars

  • Manage any transportation service provided by a third party for conducting World Vision’s business

  • Manage the drivers on a day-to-day basis.

  • Provide oversight on hiring drivers, orientation and training

  • Facilitate requests for transport from staff to conduct World Vision business, or with the proper approval .

  • Ensure the vehicle tracking system is up to date.

  • Establish a system for vehicle allocation and monitoring, and ensure that proper vehicle management policies are followed.

  • Establish standardization for the vehicle fleet in regards to equipment, safety and maintenance.

  • Provide advice to the Zonal Manager on the needed safety equipment and training.

  • Prepare timely requisitions for spare parts and maintain an appropriate stock

  • Maintain service records on all vehicles and driving records on all drivers.

  • Ensure proper management of vehicle first aid kits, and the radio equipment in the vehicles is check regularly

  • Attend and participate in all staff meetings.

  • Perform any other tasks as required by the Supervisor.

  • Maintain attendance records for all staff and coordinate all administrative HR issues with the P&C (People & Culture – HR) department in Erbil.


  • University degree in business or similar achievement and/or extensive work experience in administrative fields.

  • Experience in managing an administration department.

  • Experience in working in an emergency relief setting is desirable.

  • Good experience as a driver and managing a fleet of vehicles for an organization.

  • Native Kurdish.

  • Good English communication skills, both oral and written.

  • Good communication skills, local language(s)

  • Thorough knowledge of MS Office and Lotus Notes.

  • Must be a self-starter, pro-active and excellent at multi-tasking.

  • Strong and demonstrated knowledge of administration principles.

  • Excellent organizational and coordination skills

  • Must be able to work under pressure

  • Good understanding of World Vision administration standards

  • Must have cross-cultural sensitivity, flexible worldview and emotional maturity

  • Ability to work in and contribute to a team building environment

  • Hold a valid driver license

  • Good physical and mental health in order to perform adequately the corresponding duties

  • Be flexible to work long hours beyond working hours

  • Ability to work in a multicultural environment

  • Adherence to security protocols

  • Ability to maintain performance expectations in diverse cultural contexts, psychologically stressful environments and physical hardship conditions with limited resources

  • Commitment to World Vision Core Values and Mission Statement

  • Ability to exhibit exemplary lifestyle as interpreted in specific local cultural context

  • Adherence to the Child Protection Policy and Code of Conduct.

  • Working experience in a supervisory role, preferably in logistic with an NGO.

Work Environment

  • Office environment: typical field based

  • Travel: Domestic travel is required.

  • On call: During normal working hours unless there is an emergency.

Sponsorship System Operator


The purpose of the position is to manage Sponsorship processing of Single STEP in order to successfully support World Vision Lebanon’s Sponsorship Operations in Area Development Program. To coordinate all administrative tasks related to the Sponsorship program at the area level so as to ensure meeting the Sponsorship requirements.

Contribute to the wellbeing of children in target communities through tracking the progress in lives of registered children via regular monitoring, checking their presence and participation in the ADP activities.


% Time

Major Activities

End Results Expected

20 %

Manage the Sponsorship System

System is updated in accurate and timely manner

Manage successfully sponsorship business processes and standards in the area and achieve or surpasses Sponsorship operations.

Work on the Single STEP user interface sponsorship System program elements including children data, correspondence, photos, videos, monitoring and participation.

Ensure all data from the National Office are received and disseminated to all staff and follow up with them in a timely manner. Ensure that RC management is maintained at not less or more than 2% of the maximum budgeted RC.

Work on SOs queries and resolve discrepancy messages.

20 %

Ensure Quality, timeliness of Sponsorship business process

Children’s data are maintained in high quality

  • Timely processing and screening of all types of correspondences i.e. sponsor letters, sponsor queries, APR, Christmas Cards, Holds, farewell letters, Introductory letters among others.

  • Timely generation sponsor queries, closes queries, and prints labels.

  • Dispatch and distribute the incoming and outgoing correspondence in a timely manner.

  • Ensure Quality and accuracy of any RC data collected and provided by related staff or community members and highlight potential quality issues.

  • Ensure timely production of sponsorship monthly KPI report for management consumption.

  • Ensure all staff engaged in Single STEP data collection meets or surpasses the minimum standards of integrity.

15 %

Ensure monitoring and active participation of registered children

Monitoring and participations is well tracked on the system

  • Ensure daily follow up on the system to do tasks and highlight issues raised.

  • Ensure all monitoring forms are keyed into Single step and reports generated to inform area sponsorship staff of those that haven’t been visited as per the standard and necessarily forms are documented as per the standards.

  • Ensure proper documentation and production of Monthly reports.

  • Collaborate with IT in ensuring adequate operating system as necessary and appropriate.

  • Respond effectively to all types of communication related to children.

  • Track outgoing mail via courier services and prepare necessary related sponsorship administrative papers.

  • Remove temporarily /permanently away children from program within the sponsorship standard.

  • Track presence and participation on the system and highlight those to the sponsorship officer.

10 %

Ensure security of child information

Child data are locked and secure

  • Ensure data files are recorded and logged in a secure place and are accessible only by related staff.

  • Follow up and highlight case management related to Child information issues to Sponsorship officer.

  • Ensure the quality and timeliness of the data gathered by the community members and volunteers.

  • Ensure the sponsorship quality standards are met with respect – child data, child greeting video, photos, activities and child protection.

Ensure implementation of the Programme requirements.

Sponsorship 2.0 requirements are implemented efficiently

  • Upload the sponsorship 2.0 requirements such as child video greeting, community photo album and annual child video.

  • Coordinate the process of purchasing the Sponsorship materials.

  • Attend National office meetings trainings once needed.

  • Produce necessary reports as requested by the Sponsorship programme officer.

  • Coordinate with Sponsorship officer and Development Facilitators to provide children participation to sponsorship system operator.

  • Assist in GIK process and distribution and other related benefits if available.


Perform other duties as required

  • Attend and participate in capacity building trainings locally and internationally.

  • Attend and participate in WVL’s spiritual nurture and other organizational events.

  • Responsible of own security and actively contribute to a positive security culture.

  • Abide by the security policies and procedures and report any incidents or breaches to line manager and / or security manager.

  • Perform other duties as assigned by the Line Manager



  • Technical diploma or university degree preferably in business administration fields

  • One year exposure to secretarial work and child protection issues

  • Good command of Arabic, English and French if needed

  • Computer literate mainly with MSOffice software package

  • Good communication skills and ability to build collaborative relationships

  • Ability to deal with people from different cultures and backgrounds

  • Ability to foster a good team spirit

  • Ability to transmit information correctly with accountability and maintain confidentiality

  • Time management in efficient manner

  • Ability to carry out secretarial duties as required

  • Work under pressure

  • One year exposure to secretarial work and child protection issues

  • 20% field work, 80% office based