Job Opportunities in Europe and the Middle East

World Vision has the privilege to partner with communities in 12 countries in the Europe and the Middle East region: Afghanistan, Albania and Kosovo, Armenia, Azerbaijan, Bosnia and Herzegovina, Cyprus, Dubai, Georgia, Romania, and Turkey.

Additionally, as an organisation, World Vision is supporting the needs of the most vulnerable children and communities affected by violence in Syria, Gaza, Lebanon, Jordan and Iraq.

World Vision also has fundraising (Support) offices located in: Austria, Finland, France, Germany, Ireland, Italy, Spain, Switzerland, and the United Kingdom. To pursue career and internship opportunities with one of our fundraising (Support) offices in the Europe and Middle East region, visit: World Vision Fundraising / Support Offices

Job Locations

Market Development Advisor - Syria Response


World Vision International is seeking a Livelihood Adviser for Syria (75%) and Jordan (25%). The position will report to the Syria Head of Programmes and specifically to the Jordan Response Manager for Jordan related work, and will be based at the World Vision office in Amman, Jordan. The successful candidate will be expected to:

  • Lead on developing and implementing a Livelihood Programming Strategy for World Vision’s Syria Response as a whole, and for each of the countries included in the Response.

  • Lead on ensuring technical expertise and staff capacity, innovation, quality results and organisational learning within World Vision based on credible evidence gained through Market Development programming.

  • Have up-to-date sectoral knowledge to ensure that current thinking is reflected in World Vision’s Livelihood and Resilience programmes, and that they in turn influence across the response.

  • Lead Market Development specific and/or integrated research and learning initiatives.

  • Represent World Vision in external engagement with technical sectors, donors, governments and other relevant stakeholders in the humanitarian community.

  • Serve as the technical specialist in resource acquisition related to livelihood programming.

  • Model and promote World Vision’s values that aspire to achieving a safe and secure future for children.


Program Development Leadership:

  • Facilitate and formulate livelihood strategies within the framework of the country operational strategy.

  • Coordinate with the Global Centre and MEER regional office to ensure strategic alignment of the livelihood sector.

  • Formulate guidelines, processes, measurements, and standards for the design, implementation, monitoring, and evaluation of livelihood and resilience projects in collaboration with other advisers and MEAL.

  • Design and carrying out assessments as needed in conjunction with other sectors.

Develop an integrated livelihood plan, budget, program and detailed implementation plan that is aligned with:

  • Response strategy

  • Coordinating mechanism strategy

  • Sphere Standards

  • WVI Child Wellbeing outcomes

  • WVI Humanitarian Accountability Framework.

  • Include sector focused advocacy issues and cross-cutting themes in design where appropriate.

  • Develop and implement sector plans with community engagement and utilizing Do No Harm approach.

  • Ensure that accountability mechanisms are in place for community and stakeholders feedback on sector as well as semi-annuals are reviewed with communities based on the concept of Community Based monitoring and evaluation.

  • Determine sector organizational structure and staffing plan and ensure reviewing/adjustments of JDs/ appropriate budgets as well as contribute in setting of performance indicators.

  • Contribute to the recruitment of relevant staff for each project.

  • Ensure sector programme and project logframes refer to technical standards, consider government standards, Sphere Standards, WVI Humanitarian Accountability and Protection and are aligned with the organization DADDs and sector packages.

  • Ensure that the compliances with grants, technical standards and budgets are met.

Leadership and Capacity Building:

  • Coach /mentor /manage the unit members: Delegation of authority/ responsibility with clear standards of accountability, etc.

  • Ensure that that all team members are providing proper leadership and support to the projects according to their area of expertise and based on a defined action plan with Sector Lead.

  • Work on empowering team members to take the appropriate decisions and actions and call for regular meetings for the unit staff.

  • Assist staff in understanding and adapting project models to local contexts in alignment with local strategy.

  • Identify the capacity needs in the areas of Market Development programming and develop plans for building the capacity of the projects staff and partners in collaboration with P&C department and Program Managers.

  • Identify staff to build their specific capacities in the sector’s principles, minimum standards and other vital knowledge in order to have them as back-ups for the specialist’s role in case of transition needed and for more sustainability of programs / planning in the organization.

  • Build the capacities of partners (whether local government entities or at the national level as well as CBOs).

Leadership in the area of Relationship Building, Networking and Fundraising:

  • Represent World Vision at interagency coordination and donor meetings on Market Development and resilience.

  • To meet, build relationships and coordinate with the UN, NGO/INGOs and Market Development fora.

  • Seek opportunities for interagency collaboration.

  • Strengthen and establish a strong network of national partners and stakeholders.

  • Liaise and network with other WV entities within the partnership for sharing and dissemination of best practices, information access, and resource acquisition.

  • Ensure WV’s Market Development projects/programs are highlighted in the media in coordination with the communications department.

  • Share with management alarming trends or new parameters that could affect the implementation of current or future projects in a certain sector.

  • Work collaboratively with Grants Acquisition and Management team to develop Market Development fundraising plan and support rollout of plan. This is likely to include donor positioning, donor interaction, strategy development, proposal submission etc.

Learning and Research:

  • Ensure experiences and lessons learned are shared among the team of commodities field staff.

  • Collaborate with MEAL department, local and/or international research institutes in-country and identify potential opportunities for joint research initiatives.

  • Ensure accurate assessments are conducted in the relevant fields to come up with accurate findings when needed and evidence based information.

  • Ensure that reflection meetings are conducted on a regular basis to document lessons learned and make sure that these lessons learned, whether from previous or ongoing projects, are taken into consideration for future projects designs and implementation.

  • Identify new trends and opportunities to feed in new projects models or technical approaches.

  • Test new project models / technical approaches and/or new areas of coverage.

  • Share any alarming information or relevant one related to programming with the Response Sector in order to adjust or modify any necessary programming.

Support Implementation, Monitoring and Reporting:

  • Strengthen the quality of Market Development interventions in coordination with operations staff, programme staff and DME.

  • Provide ongoing assistance and coaching to related field staff in order to ensure timely and quality implementation of projects ’activities.

  • Review and refine Market Development programs including their budgets as and support baseline measurements.

  • Oversee the implementation of projects in WV’s area of intervention through establishing appropriate monitoring system in close collaboration with MEAL dept.

  • Provide technical input and recommendations to procurement activities related to services that affect the quality of Market Development programs.

  • Review, analyze, and provide feedback on the Market Development based component of program / projects reports (including assessment reports, PDDs, monitoring and management reports as well as evaluation reports).

  • Ensure compliance to organizational and donors standards in the management of Market Development based programs.

  • Ensure quality and timely reporting in line with donors and SOs standards.

  • Intervene, when necessary, at procurement level, to facilitate/find solutions to material purchase difficulties or delays that are affecting the program quality implementation.

  • Assist in setting up appropriate indicators and tools for monitoring along with the M&E department and establish systems to extract relevant information when needed for each sector.

  • Review MEAL data with Programmes and Operations to make operational improvements.

  • Review context analysis with Programs for better adaptation to sector plan and implement early warning systems in all sectors to be able to detect any new context information.

  • Establish and implement internal monthly sector reporting system in coordination with DME.

  • Provide inputs for grants/donor and programme milestone reports to Programmes as per schedule as well as review all semi-annual and annual reports related to the sector.


  • Perform other duties as required from the Direct Supervisor.


  • University degree in Economy/Human Development/Social Sciences or related field.

  • Master degree in relevant field required.

  • At least five years working experience at a senior level in Market Development and Resilience sector in a humanitarian context.

  • Excellent technical understanding of Sustainable Development, Economic Development and Market Development and Resilience, including agriculture and IT sectors.

  • Experience designing and facilitating Market Development capacity building activities and training.

  • Good understanding of humanitarian architecture.

  • Substantial experience in networking and positioning with external stakeholders.

  • Extensive experience in developing successful project proposals.

  • Experience in advocacy, preferably on trans-national level.

  • Experience of working in the Syria Response Region would be an advantage.

  • Excellent computer skills including Microsoft Word, Excel, and Power Point.

  • Excellent spoken and written English language skills required.

  • Arabic language skills an advantage.

Preferred Skills, Knowledge and Experience:

  • Ability and willingness to learn new things and support new initiatives.

  • Capacity to engage in policy dialogue.

  • Excellent networking and relationship management skills with the actors of the Market Development and Resilience sector (Government, NGO, civil society).

  • Strategic, critical and innovative thinking.

  • Ability to establish and maintain strategic partnerships.

  • Understanding of community mobilization and empowerment principles and approaches.

  • Excellent communication, coordination, diplomacy and negotiation skills.

  • Programme design and proposal development skills.

  • Coaching and staff capacity building skills.

  • Events/ processes facilitation skills.

  • Experience in advocacy initiatives, coalition building and ability to rally coalitions and networks to take positions on specific policy issues.

  • Ability to engage in personal learning and development.

  • Ability to manage multiple tasks and work under pressure, efficient task prioritization and time management.

  • Excellent communication and presentation skills (oral and written in English; Arabic would be an advantage).

  • Experience of communicating with Government, Non-Government, organizations and other sectoral stakeholders.

  • Experience of engaging with private sector companies.

Work Environment/Travel:

  • Willingness to be flexible with hours when necessary and ability to travel locally and internationally up to 50% of time.

Accounts Payable Officer

Position: Accounts Payable Officer

Purpose of Position:

The purpose of the position is to ensure compliance with local legislation, WVI and donor requirements, to ensure sufficient Liquidity for smooth operations and to contribute to achieving the Finance function KPIs.

Major Responsibilities:

Local (Government) Reporting

Ensure Compliance with Local legislation, WVI and donor requirements.

Ensure accurate and timely submission of tax, social security and other mandatory reports required by local governmental bodies.

Accounting, Compliance and Monitoring

· Ensure review of the source documents/ payment packages before processing the payments to ensure alignment with local legislation and WVI and donor regulations.

· Ensure accurate and timely financial data into the standard registers as required.

· Ensure payments are processed within 3 working days after complete supporting documents submitted to the Accounting

· Ensure all bank accounts balances reconciled monthly

· Ensure all submitted EERs are reviewed timely and there are no outstanding advances to the staff.

· Assist Accounting team Lead in audit preparation to provide required information

· Assist the Reporting and Analysis team with monthly reconciliations as required

· Perform site and partner monitoring visits

Perform other duties as required

· Attend and participate in capacity building trainings locally and internationally.

· Attend and participate in WVL’s spiritual nurture and other organizational events.

· Responsible of own security and actively contribute to a positive security culture.

· Abide by the security policies and procedures and report any incidents or breaches to line manager and / or security manager.

· Perform other duties as assigned by the Line Manager

Knowledge and Skills:

· Bachelor’s degree in Accounting, Finance or Business Administration, or a related field

· Minimum 3 years of experience in accounting position with medium business/medium NGO/government agency

· Experience with humanitarian aid in-country is a plus.

· Practical Knowledge of financial systems, budget/cash flow monitoring and internal accounting controls.

· Computer aptitude and experience with word processing, database, management and spreadsheet software..

· Analytical skills and good attention to details.

· Proficiency in written and spoken English and local language

· Ability to travel within the country

Procurement Officer

Position: Procurement Officer


Procurement of materials, works and services to ensure required supply needs are satisfied at lowest total cost to World Vision and at the time required by the requester and of the quality identified on the order/contract. Appropriately and accurately perform and leverage market analysis to support Procurement decisions. Perform strategic sourcing activities as requested in line with the procurement and implementation plans and execute transactional order processing from request to pay. Identity suppliers for specific areas of spend through market research and intelligence


Execute the procurement process for designated areas of spend for categories under contract and not on contract for all areas of spend;

  • Work with ADPs, areas, programs, projects and other departments to ensure clear specification of requirements.

  • Insure specifications in item catalogue are maintained and accurate

  • Receive purchase request from internal customers

  • Review purchase requisitions for completeness and accuracy and identify sources of supply if needed.

  • Identify suppliers to fill requisitions in accordance with approved supplier management policies

  • Issue tenders and provide analysis of tenders to include technical recommendations for Procurement Committee

  • Generate Purchase Order from selected and approved suppliers

  • Use processes that ensure that contractual terms and conditions are met during order request and processing for the purchase of materials and services

  • Maintain good level of public relations with outside suppliers as well as strong partnership with internal users

  • Advise and seek approval of internal customers of modifications from original requests.

  • Facilitates across all parties the timely resolution of issues that could impact meeting the needs of the requestor and communities.

  • Consolidates all required documentation for presentation to Finance for timely supplier payment for materials and services delivered.

  • Coordinate and facilitate the timely fulfillment of the PO with ADPs, requesting departments, suppliers, and Logistics function ( if needed) to ensure appropriate receiving and order fulfillment

  • Identify alternative supply sources for materials / services not under contract

  • Work with Logistics to ensure safe delivery and receipt of ordered materials

  • Resolve conflicts with deliveries and suppliers

Support HUB Leader and NO SCM Lead in the planning and strategic sourcing initiatives for the NO;

  • Conduct market assessments for specific categories of spend

  • Pre-qualification and vetting of suppliers for defined categories of spend

  • Quality reviews to insure technical compliance by suppliers

Supplier Management;

  • Manage day-to-day supplier relationship and performance for assigned commodities

Performance Measurement Execution, Analysis and Reporting;

  • Track and analyze procurement performance and savings against established target levels (KPI’s and PO Savings tracking tool

  • Support SCM performance monthly to Hub Leader and NO Leadership

  • Support continuous improvement in Procurement through monitoring of Procurement Progress Reports and Procurement monthly tracking reports

  • Maintain and update critical NO procurement data (item master, supplier master

  • Ensure the submission on all suppliers for Block Party Screening to Hub Analyst


  • University degree in Business Administration, Social Science, Procurement or similar degree

  • Professional Qualification preferred, partly CIPS qualified preferred

  • Knowledge of the 7-Step Sourcing Process

  • Negotiation experience

  • Contract Management experience

  • Basic knowledge of local legal positions for contracts

  • Ability to analyse and report on Supply Chain Management and financial metrics

  • Understanding and ability to perform of market analysis, supplier evaluation, total cost of ownership analysis, category strategy development & implementation

  • Good communication skills

  • Technical skills in computing and using standard software (Excel, Word, PowerPoint, Access and Internet)

  • Proven problem analysis and decision making skills

  • Ability to work in a team

  • Good skills in English and regional used language(s)

  • CIPS certification preferable

  • At least 3-5 years’ experience in purchasing

  • Good Supply Chain Management expertise

Legacy Care Caller

Legacy Care Caller

Salary: £21,985 per annum (pro rata), depending on experience + good range of benefits

Contract: Fixed term, part time (24 hours per week with one evening per week)

Based: Milton Keynes

World Vision is an international children’s charity working with children, their communities, and with supporters and partners, in almost 100 countries.

Through long-term development projects, emergency responses and advocacy we’ve helped bring lasting change to millions of children, over more than 60 years. And as a Christian organisation, everything we do is motivated by our faith as we strive to reflect God’s unconditional love.

Work for World Vision UK and you will be part of a truly global Partnership, building brighter futures for vulnerable children.

Job Purpose

To grow the future legacy income of World Vision through building relationships with the longest serving supporters and asking them to consider leaving a gift in their will. You will have a fantastic, warm phone manner and a passion for excellence and making a difference to the lives of the children we serve.

You should be comfortable being on the phone and have previous telemarketing experience in either sales, account management or customer service. Ideally, you are personally results driven who focuses on delivering above and beyond.

World Vision has over 100,000 supporters around the UK and this job is focusing on our supporters who have been giving 10 years + and really love sponsoring a child and helping our cause. You will be mainly thanking our sponsors and ensuring they are getting the best experience,keeping them informed, updated and ask them to consider a gift in their will. Its a role where you can really build some fantastic relationships and the people you are calling quite often have time to chat and want to talk to you!

As an active Christian, this role offers you the opportunity to integrate your Christian faith and be sensitive to its various expressions across cultures and denominations.

In addition to the salary offered, we offer good benefits including pension, generous holiday entitlement and free parking (MK).

Please ‘click’ here to view the full job description

Please upload your CV of full employment history explaining any gaps of employmentand reasons for leaving your previous employer. This must be accompanied with a covering letter stating how you meet the essential criteria given in the Job Description.

Closing Date for internal applications: 11th April 2019

Interview Dates: TBC

World Vision UK is an Equal Opportunities Employer. We value diversity and aspire to reflect this in our workforce. We welcome applications from people representing all sections of the community. World Vision UK also operates flexible working policies and practices.

As a child focused organisation, World Vision UK is committed to the safeguarding of children, therefore any offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check.

No agencies please.

Supply Chain Management Coordinator

Position: Supply Chain Management Coordinator-FAST


The purpose of the position is to handle the procurement and Logistics needs for FAST programme. The staff member will be responsible for coordinating procurement plan and organizing regular working group meeting with the consortium focal points, foster constructive dialogue and technical exchanges among WV, consortium partners, and field counterparts, liaise with IOM and partners’ focal points for IOM for the FAST program procurement part and ensure quality assurance in the procurement and Logistics related issues.


Ensure Supply Chain Policies and Procedures are in Place

  • Ensure Supply Chain Management Policies and standard processes are understood and complied by all parties in accordance with internal and donor requirements,

  • Conduct training when required on proposed systems and processes for consortium management

  • Ensure the execution of Procurement Plan in the various stages of project implementation together with the consortium partners, to achieve project objectives

  • Ensure proper Supply Chain documentation with the consortium partners;

  • Ensure Compliance to conditions in the Grant Agreement including specific quality assurance standards

  • Coordinate the timely and accurate submission of reports to include but not limited to:

    • SCM Risk Register

    • Contingency Plan

    • OIG Supply Chain Management

    • input into WVI Grant Health Tracker tool

  • Establish appropriate controls for proper tracking of goods from transport and handling to final destination;

  • Support in the establishment of prequalified supplier list and the integration of knowledge within the FAST consortium

  • Ensure the proper vetting of all supplier, contractors and consultants to include compliance to Block Party Screening Process

Handle Procurement Risk Management and Controls

  • Manage appropriate supply chain systems and controls and ensure they are in place to avoid significant supply chain audit risk ratings .

  • Implement anti-corruption and fraud strategies.

  • Lead in the identification and resolution of challenges which impact audit compliance and/or contribute to risk;

Provide Internal Coordination

  • Manage day to day interactions and relationship within the FAST consortium and departments to facilitate improvements in knowledge sharing, communication and process.

  • Oversee and monitor the work of consortium and local implementing partners, ensuring that technical quality and standards are considered and respected during project implementation;

  • Ensure regular and open/transparent communication between consortium partners

  • Support the development and maintenance of a coherent consortium strategy across all partners

  • Promote harmonization of approaches and methodologies in Supply Chain across all consortium partners by developing and monitoring use of common tools, as well as creating opportunities for experience sharing and learning;

Follow up on Procurement Performance Measurement execution, analysis and reporting

  • Report, Track and analyze Supply Chain Management performance to FAST CoP in accordance to the Procurement plans

  • Organize and Conduct joint periodic field visits to validate progress reports, identify problems and issues to share with FAST CoP and address during Consortium Management Team meetings and make recommendations for improvement

  • Conduct regular follow-up of work plans, identify and address any delays in a timely and effective manner.

Ensure Networking and Representation

  • Protect and promote the vision, mission and interests of consortium partners towards external stakeholders;

  • Represent the consortium as Supply Chain focal person and participate in Procurement & Logistics Cluster meetings.

  • Effectively manage Supply Chain coordination with other actors (UN, NGOs) intervening in a similar sector;

  • Own the SCM relationship with IOM. This includes the procurement for rapid response, any policy, SOP and advocacy/liaison with IOM for SCM purposes

Perform other duties as required

  • Attend and participate in capacity building trainings locally and internationally.

  • Responsible of own security and actively contribute to a positive security culture.

  • Abide by the security policies and procedures and report any incidents or breaches to line manager and / or security manager.

  • Perform other duties as assigned by the Line Manager


  • Master’s degree or equivalent in Business Administration, Supply Chain Management, Logistics, Economics, Finance, Public Policy or other related fields.

  • University degree combined with a minimum of 2 years of Field experience may be considered in lieu of a Master’s degree

Knowledge or experience with Traditional Donor/Public Procurement rules and regulations/requirements

  • Excellent interpersonal skills, especially in a cross-cultural environment, and ability to analyze and solve problems, persuade, network and negotiate.

  • High integrity in social interactions

  • Good verbal and written (reporting) communication skills, with thorough knowledge of Arabic and English and pro-active negotiation skills

  • Experience in managing and supervising staff.

  • Strong planning and organizational skills and ability to prioritize.

  • Excellent organizational and time-management skills

  • At least 2 years of relevant regional professional experience in public procurement, contract management, supply chain management or other related area with a supervisory role.

  • At least 1 year of Middle East and Eastern Europe experience

  • Experience in working with large and complex grant procurement and/or procurement in crisis/post countries

  • Experience of working in multicultural environment

  • Must have clear understanding of working of major donors,

  • well-developed interpersonal skills, as well as negotiation skills

  • Ability to communicate fluently (written and oral) in English

  • Proficient computer skills, including Microsoft Office Suite

  • High moral and ethical standards

  • Must adhere to set security standards

  • Ensure a gender perspective in the scope of work

  • Cross – cultural sensitivity, flexibility and emotional maturity

  • Ability to exhibit exemplary life style as interpreted in specific local cultural context

  • Perform other duties as required

  • Ability to work under pressure to ensure demanding timescales are met

MEAL Cash Programmes Advisor

*Preferred location: United Kingdom. Other locations to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.


This position leads World Vision’s humanitarian MEAL (Monitoring, Evaluation, Accountability, and Learning) for Cash and Voucher based Programmes (CVP).

The advisor will develop new models to provide MEAL services aligned with WVI’s commitment n to scale up multipurpose cash, and enhance CVP quality.

The advisor will deploy to emergency responses, fragile contexts and large cash based programmes to lead or contribute towards the set up of MEAL functions. The advisor will build a group of deployable staff with technical and leadership skills in MEAL for CVP.

The advisor will build relationships with external stakeholders and multi-agency networks that lead MEAL-cash functions. The advisor will collaborate on joint initiatives with other agencies and influence the direction and decisions of these groups through the profiling of WV work.


  • Lead the development of a service-based model for MEAL as outlined in the WV cash roadmap. This will be done in close collaboration with the global CVP team.

  • During Cat Ill emergencies and other prioritized cash programmes set up or strengthen MEAL cash functions at field level through a combination of short-term deployments and distance support.

  • Keep abreast of external promising humanitarian practice and ensure that these are adapted to the field realities of World Vision.

  • Carry out additional responsibilities and projects as assigned, including administrative and planning functions.


  • Master’s degree in relevant subject or equivalent field experience.

  • Five years of experience in MEAL for cash and voucher based programmes in a humanitarian context. Ability to work in both an advisory and a hands on implementation capacity.

  • Detailed knowledge of the content and application of quality assurance to humanitarian MEAL in a broad range of cash and voucher programmes, Multi-Purpose Cash Programming experience preferred.

  • Good knowledge of MEAL requirements of major humanitarian institutional donors for CVP.

  • Expertise in CVP-related market assessment, market system analysis.

  • Capacity to represent World Vision effectively in external international forums.

  • Must be prepared to travel for up to 30% of the time including up to two deployments of up to 6 weeks at short notice.

  • At least three years mid/senior level experience on work to enhance MEAL and quality assurance in emergency situations.

  • Experience dealing with financial service providers, international donors, accessing funding and fulfilling donor requirements.

  • Excellent communication skills including facilitation, training and influencing.

  • Additional language skills in either French, Arabic or Spanish language skills are desirable.

Preferred Skills, Knowledge and Experience:

  • Excellent knowledge of WV, how it responds in an emergency and where the key points of influence lie.

  • Proven ability to develop learning/ case study materials and develop simple practical tools for field application.

  • Strong cross cultural communication skills and high levels of cultural sensitivity.

  • Ability to strategically plan the development and support for MEAL related to multipurpose cash and general CVP in an NO or Region.

  • Excellent networking and influencing skills.

  • Experience in promoting, establishing and implementing at least two major new initiatives in a large Global NGO.

Work Environment/Travel:

  • The position requires ability and willingness to travel and deploy domestically and internationally up to 30% of the time.

Center Supervisor - Arsal (Bekaa)


We are seeking a very dynamic and well-organized person to supervisor ECE and PSS staff in the centres/schools as applicable. WV is currently adjusting its approach, thus the programming will mainly be focused on Early Childhood Education, Psychosocial support (in some centres), in addition to some youth activities. Depending on the sites, some will have all 3 components, while others will only have ECE. This will very much depend on the funding and on the agreement made with the centre or school. We will be looking at growing these programming further while relying on the support of the centre supervisors.



End Results Expected


1- Facilitate project’s implementation

Projects activities are implemented as per the developed action plan


Monitoring & Supervision

  • Monitor time, attendance and leave request for completeness and accuracy of supervised employees. Confer with staff as needed, regarding regular and punctual attendance.

  • Establish and maintain work schedules that meet program goals and objectives

  • Recognize and share teacher’s accomplishments and foster positive staff morale. Provide appropriate feedback and support to enhance job performance.

  • Communicate emerging educational and CP issues to the project coordinator on an ongoing basis, and submit regular monitoring report summarizing the updates in the centre.

  • Submit all reports in a timely manner. Follow through on insufficient progress on performance standard compliance.

Education Operations:

  • Assure quality educational and child protection services by regularly observing classrooms, providing feedback, providing early childhood education and psychosocial resources information and guidance to staff.

  • Document activities. : Provide teachers with educational resources; helping teacher’s problem solve and develop strategies that help children improve their learning outcomes.

  • Provide ongoing support for improving the educational programming ensuring that all implementation practices are developmentally appropriate.

  • Support teachers in the collection and input of child outcomes data three times a year. Work with Director of Child Development to analyse reports and plan for program improvement based on outcomes data.

  • Communicate effectively by checking in with teachers on a daily basis to troubleshoot and evaluate needs, facilitate centre education staff meetings, provide written materials

  • Work with the Project Coordinator in developing partnerships with local community organizations/agencies who can further the educational opportunities of the children.

  • Find substitutes for classrooms to maintain required ratios at all times. Substitute in the classroom if other subs cannot be found.

  • Support teachers in the implementation of developmental screenings, home visits and conferences

  • Participate in program planning by offering suggestions for improvements, engaging in discussions, planning and implementing new directions.

  • Identify needed materials, equipment and supplies to enable staff to complete their job responsibilities.

  • Submit all receipts and purchasing documentation to the project coordinator


  • Develop professional development plans for site staff and monitor progress.

  • Assist staff in the identification of resources to support professional development needs, including information, training, activities, community resources, etc.

  • Regularly observe in classrooms, review children’s files and team with teachers to assess and support curriculum implementation. Assist in supervising and training classroom substitutes and volunteers

  • Review and monitor weekly lesson plans in advance of implementation and provide feedback.

II- Ensure children’s safety and protection

Children attending the activities are protected and safe


  • Work in compliance with and respect of the principles of Child Protection and confidentiality, working with refugee and host communities with sensitivity

  • Identify key protection threats affecting the children and raise them to the centre supervisor.

  • Identify safety issues and follow-up with the centre supervisor on the safety and security of the chosen locations

  • Inform the Center Supervisor about any health issues that could arise among children

  • Identify children requiring case management and ensure safe referral to case management agencies or service providers.

III- Handle tracking, reporting on activities and filing

Progress reports are done and submitted as per the required deadline


  • Assist in the closing of files by ensuring that all child development information is complete and organized according to the file checklist.

  • Attend all meetings as required, both individual and group. Identify and attend meetings, conferences, and trainings which relate to job description and promote professional development.

  • Collect data on the activities organized and ensure that all the relevant forms are duly filled

  • Ensure all project means of verifications (MOV) including registration sheets, attendance sheets, SDQs, evaluation documents… are in place.

  • Support the PSS and ECE caregivers in administering Ages and stages Questionnaires (ASQ) and School readiness test (SRT) at the beginning and the end of each cycle

  • Enter all project related MOV into the system.

4- Perform other duties as required


Safety and Security responsibilities

  • Responsible of own security and actively contribute to a positive security culture

  • Abide by the security policies and procedures and report any incidents or breaches to line manager and / or security manager

HEA responsibilities:

  • Be aware of the emergency procedures in a response and ensure that necessary preparedness measures have been implemented after coordination with Project manager

Other duties:

  • Attend and participate in weekly reporting and planning meetings to ensure adherence to standards of care, quality PSS and referrals, and reporting requirements are followed

  • Attend and participate in local and international training and capacity building events as needed

  • Attend and participate in spiritual nurture events and other organizational events

Total time spent



  • Bachelor degree in early childhood education or advanced degree in any field related to social development related field, (kindergarten studies, psychology, sociology, specialized education or social animation)

  • At least one year work experience in implementing educational, recreational activities, psychosocial activities with children

  • Capable of dealing with children who have experienced war distress (education in emergency preferable

  • Knowledge on Child Protection and Psychosocial Support Programs

  • Excellent organization and time management skills

  • Ability to work flexible schedule,

  • Good interpersonal skills and ability to create and work as a team.

  • Demonstrated understanding of working with children and particularly vulnerable children

  • Knowledge of English

  • Computer proficiency

  • Driving license holder

Finance Officer


Position is required to ensure achievement of shared services outcomes and strategy in the field of financial reporting and analysis, to implement financial policies in such areas as, but not limited to: budget, cash management and forecasting, recording and documentation, project auditing, monthly financial reporting and local resource acquisition; being cognizant of World Vision International financial policies.


% Time

Major Activities

End Results Expected


A. Maintaining Accounting and Other Financial Systems

1. Prepare and review coding on journal vouchers for valid accounts, cost centers, donor combinations.

2. Enter financial data (actual and budget) into SunSytems as required.

3. Prepare SA’s for World Vision offices within the deadline. Maintain SA database. Prepare SA vouchers and monitor SA balances monthly, reconcile with GL balance.

4. In collaboration with country based Accounting Teams conduct regular reconciliations of respective balance sheet and P&L accounts.

5. Conduct regular PBAS reconciliations

6. Prepare journal vouchers generated by GEMS

7. Assist the Reporting Team Lead with implementation of WVI systems, regionally and locally adopted tools and templates

  • All journal vouchers are prepared reviewed daily and /or in accordance with month closing calendar

  • All entries (actual and budgets) are made into SunSystems daily and /or in accordance with month closing calendar

  • All SA's submitted to other World Vision offices within deadline - 60 days. Ensure SAs recorded in the GL are reconciled with Sun System records and outstanding issues are addressed timely

  • All accounts reviewed and reconciled and necessary adjustments are made

as required


B. Financial Reporting and Analysis

1. Ensure preparation of FFR (Field financial reports), external reports and internal management reports in compliance with respective requirements

2. Ensure accurate and timely review of financial data for completeness and correctness

3. Assist the Hub Finance Director and Regional Finance Manager with the year-end closing procedures required by WVI

4. Ensure maintenance of WVI and regional systems (Sun6, PMQ&A, GEMS, SA, internal tools, Horizon, MyPBAS, etc), upgrading/updating and developing additional applications of the existing financial systems towards increased efficiency

5. Assist Regional Supply Chain Director with preparation of required reports

6. Assist Hub Finance Director in audit preparation to provide required information

  • Accurate financial reports prepared within the deadline

  • Accurate and timely budget data is ensured

  • Year–end closing process competed within the deadline

  • Systems are maintained in accordance with WVI standards

  • Accurate supply chain reports prepared within the deadline

  • Reconciliations on main accounts (cash, aging, PBAS, GL) performed monthly

  • Minimum acceptable audit risk ratings and timely implementation on internal and external audit recommendations ensured

Perform other duties as required


  • Bachelor’s degree in Accounting, Finance or Business Administration, or a related field

  • Minimum 3 years of experience in accounting position with medium business/medium NGO/government agency

  • Experience with humanitarian aid in-country is a plus.4. Experience in major donor regulations (US, UK, Canada Governments, GOG, EC/ECHO, UN agencies) is a plus.

  • Experience with humanitarian aid in-country is a plus.

  • Solid knowledge of accounting principles, financial systems, budget/cash flow monitoring and internal accounting controls.

  • Solid working knowledge of computerized accounting systems, must be computer literate in Microsoft Office programs.

  • Proficiency in written and spoken English

  • Good oral/written and interpersonal skills.

  • Ability to work on a cross-cultural environment with a multi-national staff

  • A full commitment to World Vision’s core values and mission statement.

  • Full adherence to World Vision South Caucasus Child Protection, Code of Conduct and Conflict of Interest policies.

  • Full Adherence to security protocols

Livelihoods/Economic Development Technical Advisor, Iraq


The position holder ensures development and implementation of the World Vision (WV) Iraq Livelihoods/Economic Developement (ED) Program strategy and Livelihoods/ED Technical Program in collaboration with relevant stakeholders. The Livelihoods/ED Technical Advisor is responsible of:

  • following-up with all Projects managers to ensure alignment of projects and activities with the technical program and evidenced models

  • empowering and building capacities of the field staff

  • representing WV IRAQ in cluster and working groups and with relevant Ministries/stakeholders.


Strategy & Program Development:

  • Meet donors to preposition for new program ideas and models based on evidence.

  • Develop the technical/sectoral components of new proposals, in consultation with Programs, MEAL and Operations teams.

  • Provide input into budget of technical components within new proposals.

  • Lead in design with Programs team and Operations for potential new proposals in Livelihoods/ED based on emerging new needs.

  • Participate in revision of WV IRAQ strategy and priorities based on emerging needs and donor interests.

  • Lead development of Technical approaches and technical programs in alignment with strategy.

Support Implementation, Monitoring and Reporting:

  • Provide technical supervision to field Livelihoods/ED staff including coaching, sharing resources and materials, revision of reports, analyzing lessons, etc.

  • Conduct field spot checks on bi-monthly basis to monitor progress of projects and discuss challenges with field teams.

  • Co-lead with MEAL team the development of Evidence Building Plans (EBPs) for Technical Programs and for new projects.

  • Develop sector measurement tools in collaboration with MEAL team. Specifically, set sectorial/technical tool questions based on accredited global tools.

  • Intervene, when necessary, at procurement level, to facilitate/find solutions to material purchase difficulties or delays that are affecting the program quality implementation.

  • Review grant progress reports and M&E reports specifically program findings and recommendations.

  • Develop annual TP reports that document progress against objectives of the TP and hence strategic objective.

Staff Management & Capacity Building:

  • Revise Livelihoods/ED related JDs when needed and participate in the recruitment of relevant project and technical staff.

  • Develop and revise Livelihoods/ED capacity building plans and share with P&C.

  • Orient and train WV IRAQ relevant staff (including direct/matrix reports) on Livelihoods/ED Technical Programs, standards, tools, models, etc.

  • Provide regular feedback on performance for matrix reports.

Networking & External Engagement:

  • Engage in networking and coordination with external Livelihoods/ED Stakeholders and partners (Livelihoods/ED and social stability working groups and different ministries.

  • Participate in workshops, training and internal WV IRAQ meetings, workshops, etc.

  • Coordinate with regional office and other relevant internal stakeholders at WV, whether at the Regional or Global level as necessary.

Learning and Research:

  • Participate in all Livelihoods/ED projects’ lessons learned events.

  • Participate in design and roll out of new research proposals and initiatives of WV IRAQ as needed.

  • Conduct regular situational analysis of the sector and feed recommendations back to WV IRAQ for decision making on future priorities.


  • Bachelor degree in any area related to Livelihoods/ED, Economy, economic development, Agriculture, Value chain, etc.

  • Strong understanding of Livelihoods/ED systems, labor laws, established Livelihoods/ED practices, Minimum Economic Recovery Standards, EMMA, etc.

  • Creative and able to come up with, embrace and coordinate innovative thinking, partnership building and problem solving skills.

  • Good analytical and writing skills.

  • Good interpersonal skills, influencing skills and cross-cultural sensitivity.

  • Able to work on multifunctional tasks in the pressure of time and organizational changes.

  • Strong computer skills including Word, Excel, PowerPoint.

  • Three to five years of technical expertise in the areas of Economic development or Livelihoods/ED.

  • Experience in capacity building processes, tools and methodologies.

  • Two years or more NGO experience in the humanitarian and development fields respectively.

  • Experience in needs assessment and project design.

  • Experience in working with UNHCR, MOSA, Ministry of Labor, and relevant Livelihoods/ED donors.

  • Proven experience in Livelihoods/ED s in Emergency settings.

  • Excellent written English, with fluency in speaking Arabic and English.

Preferred Skills, Knowledge and Experience:

  • Master’s Degree in the following areas: Economic development, Business administration, marketing.

  • Experience participating in program implementation, monitoring and evaluation processes.

  • Experience with women economic empowerment programs.

  • Experience with proposal writing, strategy development.

Work Environment/Travel:

  • The position requires 75% of the time to be office based.

  • The position requires 25% of travel within the country.

  • The position requires ability and willingness to continue to function during a crisis, including during a World Vision response to a manmade or natural disaster.

  • The position requires availability and willingness to work outside regular office hours occasionally.

Global Director of Internal Audit VisionFund International


As the microfinance subsidiary of World Vision, VisionFund shares the mission to reduce poverty and enable children to live life in all its fullness. This position, as a senior leadership role within VisionFund, contributes to the development of an organisational culture centred on our Christian identity and our commitment to good stewardship.

This role is vital for the achievement of VisionFund’s strategy. Our double bottom line of social and financial performance requires a strong audit function. As our network of Microfinance Institutions (MFIs) undergoes constant changes in registration type, products and operating model, and respond to changes in external regulation, the global internal audit function must look outward, strive for excellence, and be responsive and agile.

The Global Director of Internal Audit is the key audit role in managing VisionFund International’s Global Internal Audit (GIA); develops processes to mitigate risk to the achievement of VFI’s organizational goals; and serves as a “business partner” to the Audit and Risk Committee (ARC) and the President and CEO of VisionFund International (VFI) on all major audit issues and accountabilities.

This role has a dual reporting relationship with functional reporting to the chair of the VFI Audit and Risk Committee (ARC) for strategic direction, reinforcement, and accountability; and administrative reporting to the VFI President & CEO, for assistance establishing direction, support, development and administrative matters.

The role will oversee financial, operational, programme, technology and strategic audits, fraud investigations, and advisory reviews of all VisionFund entities to enhance governance, risk management, and compliance processes and practices, strengthen processes and controls, and optimize efficiency.

The role will provide strategic and technical leadership for the delivery of audit, advisory, and investigation services that support the ARC and senior leadership in carrying out their respective oversight and risk management responsibilities. The role will also provide leadership and direction to build on and enhance VisionFund’s audit system and leverage technology to enhance the operational effectiveness of the department.

The role will collaborate and engage with senior leadership and key stakeholders on strategic priorities, including transformation and operational change, global initiatives, emerging risks, and mitigation plans prior to execution to prevent major risk to the organization.

The key outcomes expected from this role are:

  • Continuous improvement in the capability of the MFIs’ Internal Audit functions to ensure compliance with IIA and local regulatory standards.

  • Development and implementation of a risk based audit program.

  • Timely delivery on the annual risk based audit plan.

  • Developing and maintaining a solid professional working relationship with stakeholders.

  • Continuous improvement in the capability and level of staff engagement of the VFI Global Internal Audit function.


Strategic leadership of the audit function in VisionFund:

  • Serves as principal staff member for VFI Board’s Audit and Risk Committee (ARC).

  • Develops a clear framework for VFI internal audit and annual plans for ARC approval.

  • Evaluates the effectiveness of the organization’s governance, risk and compliance systems and processes designed to mitigate risk to the achievement of the organization’s goals, and issues periodic reports to the Audit and Risk Committee (ARC).

  • Assists VFI leaders with preparation for ARC meetings. Proactively challenges the organization to a faithful stewardship of resources, striking a God-honoring balance between the constituents we serve, including our investors and donors; our clients; and our employees and other partners who deliver impact.

  • Develops risk based audit plans that are aligned with the organization’s key strategies, risk profile and priorities, and adjust plans as necessary in response to major changes in the internal and external landscape. For VFI: gets appropriate input from VFI Board ARC, VFI senior executive team and World Vision’s internal audit leader.

  • For MFIs: supports and coaches the Regional Audit Managers so they can develop an annual risk-based audit plan for each MFI, with appropriate input from MFI Board Audit Committee, MFI management and VFI Operations.

  • Collaborates and engages with a wide range of Partnership stakeholders from differing cultures and perspectives, using effective communication and influencing skills to gain support for positive change initiatives.

  • Leads and approves all significant changes to the department’s audit standards, systems, processes, audit programs, and standard audit work papers designed to consistently produce quality and value add audit responses and reports.

  • Represents VisionFund’s perspective to World Vision’s GIA leader and influences/negotiates on VisionFund GIA’s behalf when necessary. Works with WV GIA department to enhance audit methodologies and frameworks appropriate to microfinance.

  • Leads the investigations team of VisionFund International. Is a member of the VFI whistleblower committee.

  • Develops appropriate audit programmes (GC departments and MFIs) based on the VFI operating model and standards and the underlying risks including: Lending/portfolio reviews, operational controls, banking systems security, financial reporting, fraud prevention, etc.

  • Working collaboratively with others in VFI, identifies potential risks in the MFIs, taking into account operational and other changes being implemented in the MFI network

  • Provides strategic guidance around risk assessment, data analytics, trend analysis and support to Regional Audit Managers to enable them to ensure that in the MFIs in their regions the current and emerging financial, programme, operational, strategic, and technology risks are identified, shared with key stakeholders, and addressed in a timely manner.

  • Proactively engages with the ARC and the senior leadership as needed regarding significant matters, including, but not limited to identifying and highlighting major risk exposure areas and on the status of the implementation of outstanding audit recommendations.

  • Overseeing the breaches of policy being turned into audit items, and identified risks being passed on to VFI Management and the Risk & Compliance Director.

Operational Management of Audit function in VisionFund:

  • Manages the annual audit schedule to meet annual audit objectives

  • Overall responsibility for the development of audit capabilities in GC and MFIs. Coaches the Regional Audit Managers to enable them to ensure a continuously improving and consistently high quality audit function within MFIs.

  • Provides timely verbal and written reports to VFI senior management to keep them informed of audit results and recommendations. Assists VFI senior management to identify implications of audit results and determine best resolutions.

  • Provides assistance to external auditors in the annual examination of the organization’s financial statements (and any government grant audits).

  • Leads, manages, and organizes all aspects of VFI internal audit to ensure the organization reduces auditable risk to an acceptable level.

  • Advises VFI management concerning risks, internal controls, fraud prevention and detection, and the efficient and effective use of resources.

  • Works with VFI regional and operations leaders to embed best-practice internal controls into the standardized operations processes and procedures, through raising findings on policy breaches and informing Management and the Risk &

  • Compliance Director where there is a gap being current practice and what is recommended as best practice internal controls.

  • Stays abreast of current changes in VFI organizational policies and procedures, IT and regulatory issues. Leads knowledge management throughout the audit function.

  • Overall responsibility (operationalised via the Regional Audit Managers) to ensure the MFI internal audit teams are conducting activities in accordance with International Internal Audit Standards as well as other standards as required by departmental membership licensure and certification.

  • Responsible for periodic analysis of patterns and trends in audit results.

  • Performs critical and complex audits himself/herself.

  • Conducts special reviews as required by senior executives in VFI.

Create a Department with a Culture of Excellence based on outstanding People Management and VF’s Core Values:

  • Create, sustain and motivate an effective, specialist global team, demonstrating the Christian values of VisionFund.

  • Lead by example and develop leaders within the audit function through clearly thought out programs and staff coached to success.

  • To show proactive care for the well-being of team members, reinforcing the Christian values of VisionFund and contributing to the spiritual nurture of staff.

  • Builds the Global Internal Audit team by attracting and retaining gifted people who are called to serve VisionFund. Encourages the career development of all staff through career conversations, tracking, training and mentoring.

  • Oversee the revision and/or development of training materials for VFI internal auditors. Facilitate/arrange audit training activities as needed.

  • Manage the Regional Audit Managers to ensure audits are properly planned and completed in a professional manner; establish audit priorities and monitor staff progress toward priorities.

Development of self and others and contribution to spiritual leadership of VFI:

  • Attends and participates in devotions. Leads devotions in VFI, on field visits and in department.

  • Develops self and others.

  • Participates in professional audit associations and keeps abreast of relevant industry standards.

Any other duties as required.


  • An undergraduate degree in Internal Audit, Business, Accounting, Finance, or Economics.

  • CIA, CPA or international equivalent.

  • Knowledge of Risk Management requirements for the various types of Microfinance organizations (banking, non-banking, etc.) and for global organizations.

  • An open-mind, and the intellectual capability to thrive in an issue-diverse and intellectual culture.

  • Innovative, creative, and strategic thinking.

  • Excellent organizational, analytical, planning and presentation skills.

  • Clarity of analysis, decision-making and communication, with persuasive written and spoken English.

  • Managerial courage and the ability to communicate effectively at all levels and across all functions.

  • Enthusiasm and drive, with a track record of delivering (ideally including through matrix management).

  • A collaborative and coaching management style with proven ability to build a high performing team.

  • Must be able to operate in a highly complex and dynamic global environment and must be committed to continuous improvement.

  • Computer skills (MS Office suite, email and calendar, audit software and ideally banking software).

  • Excellent intercultural communication skills and knowledge of international development and microfinance operations.

  • Must be able to hike up to several kilometers in difficult terrain for project visits. Ability to work in uncomfortable settings.

  • Able to work comfortably with ambiguity and minimal direction in a predominantly remote-working environment.

  • Extensive professional experience in audit and fraud investigations - at least 15 years’ experience in internal audit with financial management experience.

  • Experience in Audit Committee/Board interactions.

  • Senior management experience in a multinational corporate environment as a Chief Audit Executive, Director of Internal Audit or a Senior Audit Manager.

  • Senior audit experience within global financial services companies or international non-profit organizations.Proven ability to work effectively with colleagues who operate in multiple timezones, languages and cultures.

  • Project Leadership experience and understanding of principles of effective project management.

  • Experience leveraging technology such as artificial intelligence to improve operational efficiency and effectiveness.

  • Experience working in an automated and digital driven internal audit environment.

  • Proven ability to organize and manage multiple tasks at different levels of priority.

  • Fluency in English is required.

Preferred Skills, Knowledge and Experience:

  • Knowledge of French and/or Spanish (in addition to the requirement for English) would be an advantage.

  • CFE, CISA or MBA is an advantage.

  • Experience auditing government grants or working in US Federal Government, EU or other national finance, policy or humanitarian agencies of non-US governments.

  • Experience within a “Big 6” accounting firm preferred.

  • Experience in a federally governed organization, which requires leadership to be collaborative and consultative.

  • Prior experience with change management that may include process analysis and redesign, system enhancement or new system deployment is a plus.

  • Knowledge of financial accounting and forensic audit expertise is useful but not required.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 30% of the time.

Chief People Officer

*Please see application instructions below. Applications will NOT be accepted via

*Preferred position location is Stockley Park, United Kingdom and secondary location is in the United States where World Vision International is registered to operate


The Chief People Officer (CPO) is the key Partnership wide people and culture role in managing the organization’s most important assets - people and organizational culture. The role is accountable for the ongoing growth, health and sustainability of the organization by ensuring it attracts, develops, rewards and maintains immediate and future staffing needs based on strategic and operational requirements across the World Vision partnership in alignment with Our Promise.

The CPO also provides organisation-wide strategies, manage and control the organization’s people processes, making the necessary changes to upgrade and improve processes, policies or procedures, and develop his/her team. The CPO will zealously champion the mindsets and behaviors, Core Values, and Christian ethos to our employees, serving as an effective leader of responsible change, and will ensure accountability and compliance with applicable legal, governmental and regulatory requirements.

The role is the lead People & Culture (P&C) business partner to the WVI President on all people issues. The CPO has direct line leadership to the WVI Global Centre (GC) P&C function and matrix leadership to the Regional P&C Directors.


Strategy, Matrix and Line Leadership

For the entire WV Partnership:

  • Set long-term strategic direction for the P&C function in World Vision, anticipating key trends, opportunities, vulnerabilities, support to, and alignment with Our Promise.

  • Provide leadership to achieve WV’s Staff and Organisational Wellbeing aspirations and outcomes through the L.E.A.D.E.R strategy.

  • Provide matrix leadership to Regional P&C Directors (who also report to Sr Directors of Operations).

    Provide direct line leadership to WV Global Centre P&C Directors who:

  • Design and lead initiatives and projects to further Partnership strategic objectives; and provide the sole P&C/HR operational support to certain WVI employee populations.

Lead the People Committee of the WVI Board:

  • Serve as liaison for WVI Board of Directors, acting as principal staff member for Board People Committee.

  • Provide subject matter expertise to the committee particularly with regard to policy and other relevant practices.

  • Agree agenda for the committee in consultation with the Chair, and in coordination with the Chair, ensuring the committee is operating within its mandate.

  • Ensure the development and timely dissemination of board pre-reads with a view to ensuring the committee provides its oversight role effectively.

  • Take committee minutes and ensure these are disseminated to board members together with other board pre-read information.

Leadership: Leadership Quality and Sustainability

Build and develop competencies and depth and breadth of our Partnership leadership to meet the evolving needs, to realize Our Promise and to embed our transformational mindsets and behaviours:

  • Drive Partnership wide talent identification and succession planning focusing on diversity, top 100 positions, emerging leaders (GL15-17).

  • Maintain and enhance leadership development to achieve our Mission and Our Promise, through targeted leadership development programmes (e.g. Global Leadership Orientation, SLDP) and executive leadership development and management.

  • Provide “operational” leadership to the Partnership, helping as part of the senior management team to execute plans and strategies in an effective way.

  • Lead a diverse team of P&C professionals across the Partnership: line management for WVI Global Centre P&C Directors and matrix management for Regional P&C Directors.

  • Lead the strategic P&C Leadership Forum (representative body of P&C leaders in the Partnership)

  • Shepherd the P&C team and succession by attracting and retaining gifted people who are called to serve World Vision.

  • Evolve 21st century P&C operating models across the Partnership as resources allow.

  • Provide confidential support and partnering to the WVI President, Chief Strategy & Culture Officer and other executives as needed.

Engagement: Engaged and Well Workforce

Maximise staff well-being to enable our staff to embrace the opportunities and challenges in meeting Our Promise:

  • Maximise Our Voice and Staff and Organisational Well-being to drive and build a high performing organization.

  • Provide oversight of the staff care function ensuring the highest levels of staff care and resilient staff and organisation throughout the Partnership, particularly in high risk locations.

  • Consistently execute on Partnership Total Rewards policy to attract and retain staff. Ensure our compensation and benefits are aligned to our strategy.

  • Ensure all aspects of appropriate staff, security and care are exercised proactively to minimize organizational risk.

  • Ensure protocols are in place linking Security to P&C, Global Field Operations, Legal and the Executive Leadership Team for Kidnapping and Hostage situations and for the Crisis Management Team.

Accountability: Accountable and High Performing Organization

Maximise accountability for our organisation’s culture, agility and effectiveness which drives high performance and realization of Our Promise:

  • Build staff well-being and organizational well-being through targeted initiatives to enhance performance, accountability and agility.

  • Introduce and maintain organisational and cultural change mechanisms and initiatives including the Our Voice survey, Partnering for Performance and WV Core Competencies.

  • Provide organizational standards and practices in relation to employee accountability which is consistent with our values and consistently applies to staff in all contexts and all levels. Align and integrate these strategies, policies and practices to our stakeholder commitments and promises, and our organizational compliance and accountability requirements.

Depth of Talent: Capable and Available Workforce

Attract, develop and retain a diverse, skilled and available global workforce aligned to the competencies, skills, and mindsets and behaviors required to realize Our Promise:

  • Attract and retain talent.

  • Progressing diversity profiling, awareness, training and targets.

  • Utilise strategic workforce planning to meet our current and future resourcing needs – quantity and quality.

  • Support the development of competency frameworks and assessments for key leadership roles (global and local/national).

  • Improve organizational performance by advancing learning and capacity development capability in sustainable ways, including eCampus.

Execution and Rigour: Strategic and Professional People and Culture Function

Ensure the P&C function has the capability, capacity, systems, process, policies and guidelines that drive transformation of mindsets and behaviours and realization of Our Promise:

  • Promote high caliber P&C leadership and advance strategic and professional P&C practices throughout the Partnership to achieve our mission and drive Our Promise.

  • Promote utilization of Partnership wide HRIS (Our People) capability.

  • Work with SO’s, RO’s and NO’s to integrate people and culture strategies.

  • Partner in key organizational priorities.

  • Ensure effective financial planning and budget management.

  • Proactively challenge the organization to a faithful stewardship of its people resources –striking a God-honoring balance among the constituents we serve: donors who provide resources; those in need who receive resources; and our employees and other partners who deliver resources.

  • Measure the progress of strategic imperatives, integrity, fairness and equitable practices for all our staff (National Office (NO), Regional Office (RO), GC and Support Office (SO)).

  • Through Our Voice and other available means, measure the people and culture wellness and sustainability of the Partnership through quantitative and qualitative metrics.


  • An undergraduate degree in Business, Employment Relations, Business Administration, Industrial Psychology (or international equivalent) or MBA and/or Masters of Human Resources (or international equivalent).

  • Evidence of professional accomplishments across all aspects of People and Culture - previous Head of People & Culture experience preferred.

  • Evidence of extensive leadership experience across complex and dynamic global environments – cultural, service or product lines.

  • Board experience and understanding of and belief in a federally governed organization which requires leadership to be collaborative and consultative.

  • A track record of change management and organizational (including P&C) transformation.

  • Strong general management capabilities – including finance, risk, compliance and reporting.

  • Strategic planning, analytical and presentation skills.

  • A mature, unapologetic Christian leader who understands the centrality of integrating faith, service and leadership and sensing a specific `calling` to this role and who is actively engaged in their own church and faith community.

  • High level of Christian maturity with the demonstrated ability to embrace a broad variety of Christian faith expressions, and a passion for interfaith work/inclusion in context of our Christian ministry.

  • Executive sponsor for Our Promise strategy.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 40% of the time.

  • Participate/lead in daily devotions and attend Chapel.

To apply or to download further information on the required qualifications, skills and experience for the role, please visit quoting reference 4045.

The deadline for applications is 9am BST on Wednesday, 17 April 2019.

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Customer Insight Coordinator

Customer Insight Coordinator

Salary: £16,274 per annum (Full time equivalent £27,000 per annum) + good range of benefits

Contract: Permanent, Part-time (22.5 hours per week)

Based: Milton Keynes

Help take our customer service to the next level – and help change children’s lives for the better

World Vision is an international children’s charity working with children, their communities, and with supporters and partners, in almost 100 countries.

Through long-term development projects, emergency responses and advocacy we’ve helped bring lasting change to millions of children, over more than 60 years. And as a Christian organisation, everything we do is motivated by our faith as we strive to reflect God’s unconditional love.

Work for World Vision UK and you will be part of a truly global Partnership, building brighter futures for vulnerable children.

Working within the Supporter Care team, the aim of this role is to collate, analyse and share what our supporters are saying, in order to drive forward meaningful change to improve the customer experience. You will identify key themes in supporter interactions, survey responses, feedback and complaints (across a range of channels), identifying potential risks, escalating and following up on concerns as needed.

Key Responsibilities:

Tasks including but not limited to:

Monitoring and analysis

Responsible for actively collating and producing quarterly supporter insight/feedback reports for different Team Managers, Campaign Managers and Departments. This involves reviewing and analysing data and the ongoing monitoring of feedback surveys, to identify emerging themes and patterns - ensuring appropriate escalation and follow up.

Influencing and innovation

Sharing findings with stakeholders, influencing for meaningful changes that improve the supporter experience, holding Managers accountable for actions, ensuring learnings are documented.

Identifying and learning from best practice and innovations - in other organisations and within the wider partnership - on how we can improve collaboration and processes with other teams to enhance the supporter experience – considering Supporter insights.

Process Improvement.

Responsible for continued review of our end to end feedback process and systems. Identifying key process improvements that need to be made and then working collaboratively with stakeholders and business partners to implement changes.

A key output of this will be closing the Feedback loop strategy and implementation of you said we did approach with supporters.

Working with key business partners on the implementation of a Customer Service Feedback Dashboard

Contribute to World Visions Ongoing Customer Service Strategy.

Working with the Supporter Care Manager on aspects of the wider Customer Service Strategy e.g.: identifying and reviewing other supporter journey touchpoints for opportunities for greater organisational alignment and how best to utilise other channels.

As an active Christian, this role offers you the opportunity to integrate your Christian faith and be sensitive to its various expressions across cultures and denominations.

In addition to the salary offered, we offer good benefits including pension, subsidised gym membership, generous holiday entitlement, childcare vouchers and free parking.

Please click here to view full Job Description.

Please upload your CV and covering letter stating how you meet the essential criteria given in the Job Description.

Closing date for applications: 28th March 2019

Interview dates: TBC

World Vision UK is committed to diversity and inclusion and welcomes applications from all sections of the community regardless of Age, Disability, Gender Reassignment, Marriage and Civil Partnership, Pregnancy and Maternity, Race, Religion and Belief, Sex, Sexual Orientation.

As a child focused organisation, World Vision UK is committed to the safeguarding of children, therefore any offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check.

No agencies please.