Job Opportunities in Europe and the Middle East

World Vision has the privilege to partner with communities in 12 countries in the Europe and the Middle East region: Afghanistan, Albania and Kosovo, Armenia, Azerbaijan, Bosnia and Herzegovina, Cyprus, Dubai, Georgia, Romania, and Turkey.

Additionally, as an organisation, World Vision is supporting the needs of the most vulnerable children and communities affected by violence in Syria, Gaza, Lebanon, Jordan and Iraq.

World Vision also has fundraising (Support) offices located in: Austria, Finland, France, Germany, Ireland, Italy, Spain, Switzerland, and the United Kingdom. To pursue career and internship opportunities with one of our fundraising (Support) offices in the Europe and Middle East region, visit: World Vision Fundraising / Support Offices

Job Locations

Director, Investigations Management

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.


The purpose of this position is to provide leadership and guidance to functions that conduct investigations in response to different types of incidents across the Partnership to design, implement, and coordinate a streamlined approach to evaluating allegations, conducting investigations, and distributing reports. This will include development of aligned protocols for triage and classification of cases, notifications, technical investigative forms, and report distribution across several different functions. Additionally, this role will serve to lead and establish new Regional, Global, and Executive “Investigation Oversight Committees” which will serve as forums for participating functional leaders to

evaluate, coordinate, and provide oversight to all significant investigations conducted in WV. The Director will work with the appropriate Learning & Development (L&D) Team and functional SMEs to develop and deliver a comprehensive multi-level investigator training programme to include experience tracking of trainees. The role will also develop cross-functional investigations performance reporting to Senior Leadership and the World Vision Board (WVIB).


  • Lead as subject matter expert in developing and maintaining a streamlined and consistent set of investigation tools and protocols that are fit for use by each of the different functional areas (Fraud, Safeguarding, P&C, Traffic Incidents, etc.) in coordination with a working group of SMEs.

  • Leader and point of contact for line management and leaders across the organisation to escalate concerns or quality improvement requests related to investigations processes.

  • Provide leadership guidance and quality control to other functions that conduct investigations to ensure that investigations are conducted in a manner that considers the safety and security of all involved.

  • Establish and ensure Regional Director oversight committees function properly, coordinating together to conduct investigations in line with internal and external best practices.

  • Resolve, and where needed, escalate concerns or issues to executive leadership.

  • Review investigation reports across functions and act as a subject matter expert to ensure quality and clarity standards are being maintained across functions.

  • Monitor and identify opportunities for improvement in the intake and triage phase of new investigations to ensure best practices are being applied and opportunities for improvement are identified.

  • Provide leadership and management to specialised external investigator(s) on specific engagements when needed.

  • Lead and perform investigations in high profile/high risk matters as requested by senior leadership.

  • Develop and deliver a holistic, multi-specialty, training programme for full and part time investigators that is packaged for different skill levels (basic, intermediate, advanced).

  • Ensure SMEs from each functional area contribute to the training modules and update unique requirements in line with external best practices.

  • Own and operate a centralized registry of trained investigators that includes a record of training and investigations conducted to start building a ‘pool’ of skilled investigators.

  • Maintain strong relationships with all key stakeholders, providing overall leadership for WV’s investigation’s capabilities. This includes representing WV to external parties such as donors, regulators, and professional associations.

  • Remain up-to-date on relevant trends, training, and activities in global compliance, workplace, safeguarding, and fraud and corruption investigations within the humanitarian and development sector.

  • Establish, communicate, and facilitate the Executive and Global Investigations Oversight Committees and draft and support charters for each group to outline roles and responsibilities for each.

  • Provide oversight and leadership to Regional Investigation Oversight committee in ensuring that Regional committees are facilitated by an individual with appropriate seniority and/or authorization from the Senior Director Operations (SDO) to ensure oversight and accountability for all investigations in each region.

  • Ensure that information sharing protocols, triage, and investigations oversight process function smoothly and balance the risk of a potential event with the amount of effort requested from committee members to participate.

  • In coordination with functional department heads, provide guidance and advice to help develop the capacity of investigators, deepen understanding of their roles and assist with career development when requested.

  • Develop and deliver regular reporting to Exl and WVIB to provide relevant information on the ‘state’ of investigations capacity and quality across the organization.

  • Develop templates and a process for regular reporting to Regional Management and other management stakeholders to fulfill Support Office (SO), donor, legal, accountability and/or other individuals who consume data.


  • Bachelor’s degree and/or related higher education.

  • 8-10 years’ experience leading and/or providing oversight to internal workplace investigations in a large international organisation.

  • Strong analytical, written, and verbal skills.

  • Proven ability to cultivate and maintain strong interpersonal and working relationships in a dispersed virtual, international context.

  • Experience developing and training investigators1. Experience with translating complex technical concepts and simplifying information for mass consumption and usage to a broad international audience.

  • Experience with translating data into information and analysis that communicates an easily understood concept or message.

  • Experience engaging and working with a wide-range of senior leadership level stakeholders.

  • Strong investigative skills that include the ability to act as a lead investigator, to include the interviewing of subjects of complaints and witnesses, collection of potential evidence, and other related investigative skills.

  • Bachelor’s degree and/or related higher education.

  • Formal training and/or internationally recognized certification as an investigator in the areas of fraud and/or workplace behavior.

  • Fluency in English.


  • Ability to coach staff in collection and handling facts and evidence.

  • Strong business acumen, strategic thinking, and stakeholder management.

  • Strong coordination, planning and leadership skills including ability to influence Senior Managers by consistent and clear communication.

  • Solid communication skills and setting priorities.

Work Environment/Travel:

  • Willingness to travel up to 15% of the time.

Senior Director, People and Organizational Capability

*Preferred position location: United Kingdom. Other locations location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.


Reporting to the Global Chief People Officer, this role, together with the current People & Organizational Capability team is accountable for:

  • Developing and implement an integrated strategy for People & Organisation Capability for the organisation to deliver on Our Promise.

  • Knowledge of the development and evolution of the organization’s Culture.

  • Driving a robust organisational wide leadership framework.

  • Developing strategy for building capability across the Partnership at all levels.

  • Developing WV’s Learning ecosystem strategy focusing on organisational core requirements including compliance training and core competencies.

  • Developing clear strategically aligned succession plans with deep and diverse talent to drive career progression of top talent.

  • Evolving Performance Management to drive the mind-sets and behaviour of the staff as aligned in Our Promise and measuring staff engagement via Our Voice.


Organizational Culture:

  • Knowledge of the development and evolution of the organization's Culture - the series of employee beliefs, attitudes and modes of behaviour that collectively define the company's character and which determine its ability to achieve optimal operational efficiencies and sustainable growth.

  • Drive organizational analysis to review quantitative or conceptual problems and situations, and draw valid conclusions from data presented for the purpose of business needs. This includes the ability to identify significant trends, relationships, and themes relevant to the organization.

  • Knowledge of the principles and practices of organizational design and the ability to create, implement, and evaluate organization redesign interventions and efforts.

  • The ability to successfully prepare long-range plans for diverse, multi-functional areas, contribute to partnership-wide, entity and operational strategies in a measurable and valuable way.

Leadership & Executive Development:

  • Review existing global leadership development practices – qualitative assessment, ROI etc in order to align organizational approaches into a common global framework.

  • Gain and maintain WV executive endorsement (conceptual, time, resources - including financial) to the WV way of Leadership Development. This will involve introduction of targeted new initiatives, aligning current and curtailment of some current activities. Core elements may be defined and delivered globally with regional and local activities aligned to the core framework and strategy. Key focus areas for global delivery are likely to be orientation to Leadership within World Vision, development for identified Talent and developing good people and organisational management practice at leadership and key management levels.

  • Consult, influence and deliver innovative solutions where resource restrictions occur across all office types.

  • Monitor and report at Executive level on progress of implementation and enhancement of WV leadership culture.

  • Engage and partner with external organisations in order to collaborate across the industry and share appropriate resources as needed.

Learning & Development (L&D):

  • Develop organisational wide learning strategy to meet organisational objectives.

  • Develop a learner centric approach to World Visions learning ecosystem.

  • Engage appropriately with the organization’s L&D leaders and practitioners.

  • Ensure best practices are executed with sound adult learning principles, instructional design and fit for purpose execution using transformative learning methods.

  • Lead strategies and initiatives to increase learning and developments standards, quality and impact across the partnership.

  • Assist in the building or consolidation of a network and resources for L&D professionals.

  • Appropriately engage with external parties in the industry to leverage L&D building opportunities.

  • Influence senior leadership’s understanding and commitment to effective and integrated L&D activities.

  • Integrate Learning and Development strategies with Performance Management, Talent Management and Leadership Development.

Global Talent Strategy and Partnership Alignment:

  • Develop the philosophy, strategy and standards for how talent management helps the Partnership respond to talent-related opportunities and demands.

  • Establish and promote a global talent management strategy alongside a regular rhythm of intentional talent reviews to be owned and championed by key executives across the Partnership.

  • Author and own the long-term Executive talent management strategy.

  • Gain commitment to a framework of actions and initiatives which will arise from Talent Management processes, e.g. partnering on development and coaching recommendations, organizational support and review, career transition etc.

  • Ensure that the Talent Management processes include dealing with low performers who have reached or passed potential with a lower aligned to leadership competency profiles.

  • Work directly with WV Executive Leadership Team to undertake group wide Talent Review processes, moving to supporting as these processes are better embedded.

  • Establish a clear set of career paths available within the Partnership and process by which these are tied into results of talent reviews and development conversations.

Succession Planning:

  • Instigate best practice and WV specific requirements in succession planning which encompasses most critical roles of the organization.

  • Integration with Talent Management initiatives.

  • Integration with global diversity and inclusion initiatives and targets.

  • Integration with top talent for longer term development planning.

  • Implementation will require actual and virtual cross regional leadership, high level project management and consultation with the CPO.

  • Forecasting future leadership needs and coordinating that with the global workforce planning team.

Performance Management & Employee Engagement:

  • Develop an integrated Performance Management strategy that integrates with organisational strategy, learning and development, talent management and leadership development.

  • Champion Performance Management strategy that drives and encourages the mindsets and behaviour of the staff as aligned in Our Promise.

  • Build global procedures and rhythm for annual performance and development touchpoints to ensure employees have robust performance goals and outcomes, individual development plans and career conversations with management.

  • Plan and design automation strategy for Performance Management activities and tracking.

  • Oversee processes and reporting needs pertaining to annual staff survey.

  • Engage with Executive Leadership to champion the use of annual staff survey to drive improvement in leadership effectiveness across the organisation.

  • Build networks and partnerships both internally and externally to establish performance management practices that are future focused to address upcoming talent needs.


  • At least 10 years’ experience leading heads of Leadership Development, Learning & Development, and Talent Management.

  • Experience within the global field with strategies to address the various viewpoints of diversity, equity & inclusion that come amongst differing cultures.

  • Extensive experience providing HR capability to senior executives, President/CEOs, and boards.

  • Track record of designing and successfully implementing leadership development, L&D, talent management and/or performance management and engagement surveys.

  • Strong leadership skills and team management capabilities. Proven people leader, coach and mentor, coupled with experience in indirect and virtual leadership.

  • University degree in HR, Business or related field. A relevant Masters degree would be considered desirable, coupled with extensive senior and executive level HR management.

  • CIPD, HRCI, or SHRM certification or similar.

  • English required. Ability to communicate in French and Spanish a plus.


  • Proven people leader in indirect and remote working modes.

Work Environment/Travel:

  • Willingness to travel up to 30% of the time.

  • Ability to work according to local time zones wherever WV functions.

Communications Coordinator


Yerevan, Armenia




This position is part of WV Armenia (WVA) Communications function. The position will oversee the production of key communications resources for donor and public engagement; position the ministry of WV with in-country and international media; lead external communications on a range of development and advocacy issues; direct communications in emergency and reputation risk issues; and manage internal/employee communications processes which support and advance the strategic goals of the National Office (NO) and its core ministry functions. Heavy focus on local resource generation is a priority. The position holder should provide leadership to the Communications team within the Resource Mobilization Unit to ensure its successful operation in compliance with all World Vision International (WVI) and NO policies and standards.



  • Annual strategy development,

  • Internal communications to mobilize staff for strategy, ministry execution and impact,

  • Actively participate in the development of Resource Mobilization Strategy of World Vision Armenia (WVA),

  • Develop the Communications strategy and support in the development of the External Engagement communications strategy,

  • Support NO leadership in communicating areas of their work that create unified identity across the programme, contribute to a shared understanding of strategy and goals, and facilitate change management,

  • Establish systems and safeguards for the appropriate and effective flow of relevant information to and from WV staff when required,

  • Contribute to the development of NO External Engagement (EE) Plan; set clear objectives towards promoting WV’s core objectives and capacity to external stakeholders inside and outside of Armenia,

  • Develop and implement integrated, strategic directions and plans for communication in NO within the overall regional and Global trends,

  • Work collaboratively with relevant teams and External Engagement Group (EEG) in NO and throughout the Partnership towards realization of NO mission.


  • Evidence-based content for resource generation,

  • Content development and programmatic support,

  • Manage the planning and production of on-brand, compelling evidence-based and issues-oriented grants/ fundraising, advocacy and publicity materials (web-based, digital, print and video) for effective donor (including marketing and grant acquisition) and public engagement – both in-country and internationally, and in collaboration with other World Vision Offices if/as appropriate,

  • Ensure that stories, photos and other materials are produced to standards of quality required for informing, educating and engaging donors and publics via Partnership websites, magazines, adverts, donor appeals, media releases and other communications channels and outlets.

  • Host/support the Partnership resource gathering visits/ Media (acknowledged via ContentFlow),

  • Ensure proper support is provided to the sponsorship team according to set agreements pertaining to high quality content generation. Facilitate all deliverables required through Sponsorship 2.0 generated in field level,

  • Ensure proper support is provided to the resource generation unit (marketing and Grant Acquisition & Management) according to set agreements pertaining to high quality and standards of content generation and sharing and positioning,

  • Plan and manage communications content in response to both slow- and rapid-onset emergency/relief situations ensuring that WV Partnership is provided with quality stories, photos and media interviews from the field quickly,

  • Ensure that the communications team has all key tools and training required for rapid deployments to and communications from the field for extended periods of time.


  • Enlarged media engagement, organizational positioning in mainstream and social media to mobilize publics for social and policy change,

  • Manage the development of contacts with country-level and international media to earn coverage of World Vision,

  • Ensure NO designated spokespeople and technical experts are identified, trained and offered to media for proactive, positive public engagement. World Vision staff is aware of and adhere to media relations protocols,

  • Support the monitoring of national media and establish the overall capacity of NO to initiate and respond to media contacts with required speed and skill. Utilize Meltwater analytics,

  • Manage reputation and risk issues. Serve as media advisor to relevant staff members,

  • Ensure efficient social media channels are selected to initiate discussions around WV activities amongst target audiences. Manage digital platforms assuring proper monitoring and analysis,

  • Ensure the external communication resources use correct WV identity and branding,

  • Collaborate with advocacy colleagues to define key issues, messaging, and communications channels for public advocacy initiatives (ITAW). Engage media to gain exposure and credibility, and increase public discussion,

  • Provide communications support reflected in applicable regional and global advocacy campaigns,

  • Collaborate with GAM team to provide support throughout the grant prepositioning, acquisition and management cycle. Work with the regional Communications team to continuously improve the support provided. Same approach take for marketing cycles,

  • Coordinate public events to best share WV’s messages and branding,

  • Lead Communications team efficiently through making sure that updated information on important developments is available, the activities are prioritized, processes are simplified, and overlaps avoided,

  • Create a network of freelancers to assure some resource generation is outsourced.


  • In collaboration with the People & Culture (P&C) Department improve the capacity of the Communications team and work towards talent identification,

  • Build capacity of NO staff in Communications related issues,

  • Identify and train NO and Area Program (AP) staff that can provide information on their projects for use through local and international communication channels, if required.


The following knowledge, skills, and abilities may be acquired through a combination of formal schooling, self-education, prior experience, or on-the-job training:

  • Demonstrated experience in managing teams,

  • At least five years professional experience in journalism or public relations,

  • Experience in project management, including the production of diverse communications resources such as publications, multi-media, websites/pages, photo and video reports, social media, etc.,

  • Cross-cultural communication skills. Able to travel and work in the field as an essential function of the position,

  • Skills in photography and/or video production,

  • Past experience or familiarity with marketing departments an asset,

  • Experience developing or contributing to the development, execution and reporting on strategies, preferably as part of a cross-functional team,

  • Fluency in Armenian, English and Russian,

  • A full commitment to World Vision’s core values and mission statement,

  • Full adherence to World Vision Child Protection, Code of Conduct and Conflict of Interest policies.

  • Full Adherence to security protocols,

  • Minimum 20% time traveling in the field,

  • Position requires willingness and ability to continue to function during a crisis situation, including during a World Vision response to a manmade or natural disaster.

Chief of Party (FRAMES Consortium Project)

*Position is contingent upon funding and donor approval.

*This is an unaccompanied (non family) position.

*This is an unaccompanied (non family) position.

*Please submit your CV in English.


Chief of Party (CoP) will have overall responsibility for coordination of all FRAMES Consortium project activities and staff. S/he will be responsible for technical leadership and administrative oversight of the FRAMES Consortium and will serve as the principal institutional liaison to the donor and local government entities.

The CoP shall have a keen understanding of the unique political dynamics and work carefully and collaboratively to support the various entities in Afghanistan.

S/he will manage a team of senior staff, sub-recipients, and engagement with stakeholders and ensure quality, timeliness, and efficiency of all products and activities generated under the grant. The CoP is expected to have strong leadership qualities and depth and breadth of technical and management expertise.

S/he also provides strategic leadership and supervision of sub-grantees and sub-contractors while ensuring the security, feasibility, and sustainability of the program and contribution to Child wellbeing outcomes.

Country and Grant Context:

WV Afghanistan together with its partners will be implementing the USAID BHA funded Fostering Resilience in Afghanistan through Multi-Sector Emergency Support (FRAMES) project. The FRAMES project responds to the needs of displaced populations, returnees, and host communities in Afghanistan’s Northern, Western, Southern, and Central Highlands provinces. The WV led FRAMES consortium is providing holistic, multi-sectoral interventions to meet the urgent needs of these communities, building on each partner’s strong operational presence, community acceptance, and existing work in these regions.


Relationships Management:

  • Serve as the Primary contact point between World Vision Afghanistan (WVA) and USAID in Afghanistan.

  • Manage proactive and responsive relationship with grant donor in close collaboration with World Vision Afghanistan Grant Aquisition Management (GAM) team.

  • Liaise with local government officials, local communities, donor representatives and other stakeholders as appropriate.

  • Participate, lead NGO – donor forum to represent WV, the project, and seek cooperation for joint advocacy opportunities.

  • CoP will liase regularly with the Project steering committee based on the Consortium Governance manual.

Consortium Operations Management:

  • Provide vision and strategic technical leadership for the project.

  • Direct and oversee grant implementation, ensuring that all strategic objectives are met through proper design, staffing, implementation and quality assurance.

  • Supervise a team of senior level international and national staff with skills across a diverse set of technical areas.

  • Ensure proper technical capacity of staff to manage complex donor-funded projects.

  • Lead grant staff and short-term consultants.

  • Manage grant/project budget within approved spending levels and ensure accurate and timely financial reports to donors and Support Office (SO) staff.

  • Consistently look for more effective and efficient implementation methods and opportunities to increase impact.

  • Escalate grant management issues early and openly; resolve grant management issues quickly and fully.

  • Manage PMU staff and ensure that they support all consortium partners equally and fairly in an agency neutral approach.

  • Manage risks associated with implementing the FRAMES project and ensure that the consortium follows the agreed incident management protocols.

Programmatic and Financial Compliance

  • Establish and maintain effective project reporting, evaluation, and communication systems.

  • Submit timely accurate and professional reports that meet donor requirements.

  • Participate and conduct on-going lessons learned with key staff and partners/sub-grantees.

  • Ensure grant/project expenses are reasonable, allocated as per assigned budget, prudent and spent in accordance with donor rules and regulations to ensure low risk audits.

Growth and Continuity:

  • Research new funding opportunities and develop and write funding proposals, to plug any funding gaps and if second phase of the grant or cost extension is planned.

  • Close cooperation with NO GAM lead for implementation of the GAM objectives as well as close collaboration within the NO GAM Unit on donor positioning, lessons learned, grant health and quality improvements.


  • A Master's degree in related field or equivalent qualifications in grant management and a technical field in developing countries.

  • 7+ years of extensive international humanitarian experience managing large grant-funded projects.

  • Proven ability to manage technical assistance teams.

  • Knowledge of and familiarity with international assistance program requirements, preferably.

  • Keen understanding of the unique political dynamics of the country and ability to work carefully and collaboratively to maintain productive relationships with the various government entities in (country of the grant).

  • Proven ability in the management of large integrated grant-funded projects in developing countries.

  • Familiarity with BHA programs, their history and their development; mastery of BHA regulations governing such programs.

  • USAID/BHA and/or other funding agencies; their policies and regulations.

  • Ability to integrate teams of professionals around common goals.

  • Demonstrated accomplishment in working with host-country professionals, ministries and with donor colleagues in country.

  • Strong presentation and report writing skills.

  • Experience of leading large and diverse teams.

  • Experience in leading and managing large grants in a complex environment.

  • Experience as a CoP or senior expert advisor required.

  • Experience managing sub grants and contracts under grants for complex projects.

  • Fluency in English and the relevant other UN language, if it is officially used in the country.

  • Professional licenses, as required in the field and by the donor.

Preferred Skills, Knowledge and Experience:

  • Experience in managing inter-agency consortiums is preferred.

  • Experience in a senior Operations management position is essential.

Work Environment/Travel:

  • Be prepared to travel to implementation sites and regional, global meetings as required.

Humanitarian Information and Reporting Officer - Erbil


The HIRO is responsible for assisting FAIRC and Project Coordinator on reporting and accounting of the food voucher project. This is done through IT systems, Commodity Tracking System, and other reporting formats as prescribed by the donor.

The holder of the position should communicate World Vision’s ethos and demonstrate a quality of spiritual life that is an example to others.


Coordination and Management

  • Assist the HIRC on consolidation of monthly commodity reports from the field into the CTS database in order to produce major reports (CSS, CSR, RSR, and LSR) to donors and other stakeholders.

  • Ensure timely submission of the replication and backups which include field reports, reports etc. by 7th of every month for timely consolidation at the NO.

  • Updating FGDB project progress reports

  • Liaise with Field Coordinators to ensure timely submission of beneficiary lists and backups by 10th of every month,

  • Maintain a neat, organized and chronological filing system, ensuring that hard copies of the recommended reports are available and easy to access at any required time.

  • Update the Loss claim registers and loss files to make sure that the soft copy and the files are up to date for easy accessibility on monthly basis.

  • Make frequent visits to the field locations to assist in CTS documentation and accountability.

  • Collect all the receipts and dispatch summary of vouchers, loss reports, physical inventory, warehouse inspection report, distribution summaries and distribution center visit reports.

  • Responsible to verify physical inventory for all the vouchers to ensure that the book balances match the actual stock in the warehouses, voucher custody and explanations provided for any variances.

  • Review invoices and other Cooperating Partner reports

  • Ensure with preparing all the shops/MTA payments and submit them to finance

Coordination and collaboration

  • Works closely with the HIRC, project coordinator, distribution staff and Field Coordinators, Team leaders on all CTS/reporting issues.

  • Work closely with the Support personnel in all aspects of the technology readiness and rollout, in addition to providing feedback to, and receiving technical instructions from,

  • Developer Officers on IT upgrades, maintenance and new developments.

  • Takes part in the capacity development with field staff to ensure adequate CTS coverage.

  • Work with the HIRC Managers to supervise and provide training for all other WFP voucher staff especially.

Capacity Development

  • Takes part in the capacity development with field staff to ensure adequate CTS coverage.

  • Work with the HIRO Managers to supervise and provide training for all other WFP voucher staff especially.

Other Roles

  • Represent the NO in food assistance forums as advised by NO management

  • Perform any other duties as required by the Project Manager or his/her designee.


  • A minimum of Bachelor’s degree in computer Science or IT or any other related course from a recognized University.

  • Minimum 3 years of work experience in Emergency Response in Food Assistance Program Management.

  • Solid networking skills – able to set up, securing and administer wireless ad-hoc peer-to-peer networks. Ability to isolate and troubleshoot network connectivity difficulties accordingly and through running IP configuration tools, resetting wireless connections. Understands TCP/IP protocol.

  • Solid background in the Window Operating System – XP in particular. Comfortable invoking, stopping or restarting System Services, installing and uninstalling software, creating user groups and setting up user privileges.

  • Knowledgeable of Relational Database Management Systems – exposure to MySQL highly desirable, including the use of database management tools (such as MySQL Query Browser and Administrator).

  • Ability to troubleshoot IT problems – both hardware and identify software failings. Aware of how to log, track and systematically troubleshoot IT problems.

  • Very comfortable supporting end-users.

  • Must have strong analytical, problem solving and organizational skills with an attention to details.

  • Requires the ability to effectively present concepts to lay users in various settings and by various means (verbal and written).

  • English, Arabic and Kurdish.

Work Environment

  • Within Iraq governorates

Technical Director, Emergency Logistics and Prepositioning

*Preferred position location: United Kingdom. Other position locations to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.


The purpose of this position is to contribute to the overall impact of World Vision International’s disaster response operations by ensuring that WVI has the appropriate logistics and pre-positioning staff, systems, supplies and other capacities in place to respond in a timely, effective and efficient way to all types of disasters.

This position is responsible for leadership of the Emergency Logistics and Pre-positioning team, which in turn manages the Logistics and Procurement function in large-scale emergency response, manages WV’s global network of supply depots and potential suppliers, builds logistics surge capacity, maintains relationships key stakeholders within the humanitarian system (NGOs, UN, donors), as well as in the private sector, military and academia, and ensures that the policies and systems needed to manage to deliver these services in an accountable manner are in place.

The Technical Director, Emergency Logistics and Pre-positioning reports to the Director, Preparedness and Field Readiness (P&FR), working closely with him/her, along with others on the P&FR team, Global Center - Disaster Managements (GC-DM’s) Technical Resources Team, other Global Rapid Response Team (GRRT) and the Global Supply Chain Management (GSCM) team to develop priorities that are in harmony with future global strategy that reflect a coordinated and collaborative response. This requires the position holder to be ready to deploy to Category III-Global responses and Sustained Humanitarian Responses (the largest and most complex) anywhere in the world.


Response Leadership and Support:

Deploy to large-scale disaster responses on short notice (24-72 hours, for up to 3 months).

Lead the Emergency Logistics function in WV’s large-scale disaster response operations.

Establish the response’s Emergency Logistics department, developing the strategy and establishing the team, systems, processes, facilities, supplies and relationships required to undertake its responsibilities within the response.

In a global response line manage teams of 30-50 FTE.

Coordinate with other humanitarian organizations and the affected government by building a network of key relationships and representing WV in the Logistics Cluster.

Establish and manage the response’s supply chain system which includes:

  • Setting up the supply chain management software system and tracking all response equipment and supplies.

  • Negotiating with goods and services suppliers.

  • Procurement and airlift/ground transport of items sourced locally or internationally.

  • Accountable and secure operation of warehouse facilities and their stocks.

  • Transportation of items to their point of use.

Manage the response’s vehicle fleet, which includes procurement of vehicles, maintenance, movement tracking and training/management of drivers and mechanics.

Provide ongoing logistics, procurement and fleet support to all response operations.

Provide timely, accurate logistics reporting to response management.

Provide remote support to response when not deployed. This includes ensuring deployment of supplies from the pre-positioning network and provide resources and advice.

Disaster Preparedness:

Develop and oversee the key priorities for the Emergency Logistics and Preparedness Team, which are incorporated in the wider Humanitarian Operations workplan. These priorities will ensure preparedness for large-scale disaster response.

Develop and maintain the team, systems, processes, facilities, and supplies required to implement the strategy. Key activities include:

  • Managing the global pre-positioning system, which includes 5 warehouses and inventory of approximately $2 million.

  • Supporting preparedness initiatives in Field Offices.

  • Maintaining agreements and relationships with goods and service providers and transporters.

  • Support the rollout of Provision into new and ongoing responses. Support the piloting ProVision Inventory Module into response operations.

  • Maintain and update operational manuals and tools.

In collaboration with GSCM, provide necessary leadership, advice and subject matter expertise to support the building of emergency logistics and procurement capability and capacity worldwide. This includes:

  • Building a global network of high-capacity deployable staff for large-scale disaster responses.

  • Providing subject matter expertise to capacity building activities within Regional Disaster Management Teams (RDMTs) and NOs.

  • Developing training resources.

Foster a culture of constant improvement, monitoring and promoting best practice in all aspects of WV’s emergency logistics and pre-positioning system.

Provide leaders within DM/HEA, GSCM, Regional Offices (ROs) and National Offices (NOs) with analysis and advice on their logistics capacity as well as best practice, trends and risks in the Emergency Logistics and Pre-positioning sector.

External Engagement:

Maintain key relationships with UN and private sector entities that facilitate operational effectiveness.

Represent WV in humanitarian logistics forums and institutions, such as the Global Logistics Cluster.

Manage WV’s relationship with UNHRD.

Serve as SME in humanitarian learning events (trainings, webinars), as well as in the development of reports, case studies and other material

Lead work to position WV as an organization of choice for strategic partnerships among stakeholders within the logistics sector (UN, private sector).

Logistics Team Leadership:

During non-deployment manage 1 direct line employee which include day to day management and overall performance management.

Ensure staff have access to capacity building which enable them to perform their roles.

Fill vacant positions in a timely manner.


  • Up to 10 years experience working in Emergency Logistics and Supply Chain functional areas (Procurement, Warehousing, Air, Sea Land transport, Last mile distribution, Pre-positioning, Customs Clearance, Airlift Operations management, Civ-Mil liaison, Radio Communications, Supply Chain Management, facilities and Fleet management).

  • Proven field experience in humanitarian logistics and supply chain operations.

  • Extensive knowledge and skills in leading and developing Integrated Emergency Logistics, Supply Chain, Procurement and capability at an organizational level.

  • Bachelor’s Degree or Graduate Diploma in Business (Supply Chain Management, Project Management, Logistics) or equivalent.

  • Excellent knowledge of best practice strategic and operational planning, co-ordination and control methodologies.

  • Experience in building strong collaborative partnerships with internal and external (International Organisations, UN organisations, Corporate, Government and Military) stakeholders.

  • Experience overseeing the integration of technology solutions into humanitarian operations or similar.

  • Have virtual team management experience: able to work effectively at different times of the day across worldwide time zones.

  • Experience working in and leading teams in chaotic, challenging, austere, insecure / high threat and unstable and extreme temperate environments for up to 3 months at a time.

  • Experience formulating policy, and writing business process and manuals.

  • CAHLM (Certificate in Applied Humanitarian Logistics Management) is a minimum requirement.

  • CPL (Certified Practising Logistician) or equivalent

  • CILT (International Chartered Institute of Logistics and Transport) certified registered.

  • Registered with IHL (International Humanitarian Logistics association).

  • National / Federal or INTERPOL Police Clearance required.

  • WVI Hostile Environment Awareness Training or recognized equivalent.

  • International Driver’s License.

Preferred Skills, Knowledge and Experience:

  • Experience leading and managing procurement teams with a monthly procurement plan value of USD $3-5 million.

  • Knowledge and or experience in Pharmaceutical Supply Chain, CivMil (Civilian Military Coordination) Liaison and Military Logistics and Expeditionary Logistics.

  • Completed UN WFP (World Food Program) Log Cluster LRT (Logistics Response Training) course or participated as an advisor / trainer.

  • Excellent working knowledge of contract terms and conditions across Humanitarian and commercial sectors.

  • Robust relationship building skills with the ability to influence individuals and groups.

  • Ability to adapt to changing, environments.

  • Excellent verbal and written communication skills and high attention to detail.

  • Ability to communicate persuasively and deliver effective presentations to a wide variety of audiences.

  • Ability to negotiate and influence people, teams and decision makers effectively to obtain desired results.

  • Strong numerical analysis skills and the ability to articulate clear direction, guidance, conclusions and recommendations.

  • Ability to handle complex issues and provide recommendations for solutions.

  • Ability to multitask in a rapidly changing, fast-paced, high tempo, austere and sometimes hostile environment.

  • Excellent Knowledge and understanding Of Humanitarian system during Emergency response.

  • Experience working in a Humanitarian leadership capacity.

  • Experience working in Logistics and Supply Chain area in a senior management operational capacity.

  • Experience working with Military in joint HA/DR (Humanitarian Assistance / Disaster Response) and CivMil operations.

  • Experience working in IT Development teams and Leadership Working Groups.

  • Experience working with C-Suite executives.

  • Experience writing strategy, business cases and proposals, communicating intent.

  • Experience leading the development of technology solutions and web based content.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 50% of the time.

  • Work environment during Emergency Response operations is often in areas where conflict exists. These operations are conducted in dangerous high threat, high security and hazardous environments. In Quick onset disasters, the emergency is conducted in usually austere, complex and sometimes dangerous conditions.

  • When not deployed, International travel is required to attend planning, training and preparedness activities globally, this includes special meetings with internal and external stakeholders, staff and teams from workshops through to simulations and special exercises with both internal and external stakeholders.

  • Travel is required to conduct regional and global oversight duties, team planning meetings and undertake external strategic engagement activities with Uni–lateral, INGO, Academic, Military and Government entities strategic to the Emergency Logistics and Pre-positioning mission.

  • When not travelling, business is conducted from assigned World Vision Support Office(s), Regional and Field Offices or home base. This leadership / management and oversight role requires face to face and mostly virtual management of Logistics and Procurement staff and their functions globally. At times it will require domestic travel (road and air). Hire Car use is often required for work in Australia, UK and US.

Finance/ Grants Officer

Finance/ Grants Officer

“World Vision Armenia” Child Protection Foundation


Yerevan, Armenia


Fixed-term, Full-time


Finance/ Grants Officer is required to ensure compliance with local legislation, World Vision International” and donor requirements, to ensure sufficient liquidity for smooth operations and to contribute achieving the foundations accounting/financial function.


Financial Planning, Budgeting and Reporting

  • Lead the planning and budgeting process and provide technical support to ensure that the guidelines are met,

  • Review alignment of budgets between Field Office, projects, grants, MyPBAS/ Horizon and Support Offices,

  • Ensure control of WV Armenia budget, cash flow and project funding, by providing timely information to budget managers, in collaboration with the Finance Manager,

  • Ensure standard financial systems are established and maintained in order to provide appropriate levels of security and controls over the organization's resources and operations. Ensure compliance with the relevant policies and standards (WV, donor, local legislation, etc.),

  • Ensure the submission of timely, accurate and complete relevant reporting to the external and internal users, as required. Provide regular financial analysis to the budget holders and management to support the decision making.


  • Minimum 5 years of experience in Grants/Financial Management and Accounting position with medium business/ medium NGO/ government agency,

  • Bachelor’s degree in Accounting, Finance or Business Administration, or related field,

  • Experience with humanitarian aid in-country is a plus,

  • Practical knowledge of financial systems, budget/cash flow monitoring and internal accounting controls,

  • Computer aptitude and experience with word processing, database, management and spreadsheet software,

  • Proficiency in written and spoken English and Armenian,

  • Analytical skills and good attention to details,

  • Full commitment to World Vision’s core values and mission statement,

  • Full adherence to World Vision Child Protection, Code of Conduct and Conflict of Interest policies,

  • Full Adherence to security protocols,

  • Ability and willingness to travel domestically to 20% of the time.

Senior Director, Child Sponsorship Marketing and Engagement

*Preferred position location: United Kingdom. Other position locations to be determined by home country of successful candidate in Canada, United States, Europe, Middle East, Africa and Central and South America where WVI is registered to operate.

*Please submit your CV in English.


As the Senior Director for Child Sponsorship Marketing and Engagement you will have a significant impact leading the global strategy for World Vision’s Child Sponsorship market-facing fundraising and experience ministry. Valued at over $1bn annual revenue through annual pledges from 2.5m sponsors of 3.5m registered children across 27 fundraising offices, World Vision’s sponsorship program is the world’s largest.

As part of the Global Marketing & Communications Team, you will provide leadership and be accountable for the Our Promise Partnership-wide Strategic Initiative to Revitalise Child Sponsorship through stabilizing funding and returning to growth.

To do this, you will continually innovate, digitally transform and consistently improve World Vision’s Child Sponsorship market positioning, value proposition and promise to sponsors, as well as the complete sponsor experience. The position requires strategic leadership of Partnership-wide change with and through partners, entities and stakeholders across World Vision globally and you will lead a a global team to envision, ideate, concept develop, test, evaluate, plan, deploy, and ensure scaled adoption of new marketing and experience strategies.

With your proven success in leading innovative strategies and your heart to empower vulnerable children and their communities to break free from poverty, you can truly be a change-maker in the world each and every day!

World Vision is the largest child-focused private charity in the world. Together with our supporters, we’ve impacted the lives of over 200 million vulnerable children by tackling the root causes of poverty.

Through World Vision every 60 seconds…a family gets water…a hungry child is fed…a family receives the tools to overcome poverty.


Partnership-level Strategic Leadership:

  • Provide Partnership-wide leadership for the WVI Our Promise Strategic Initiative – Revitalising Child Sponsorship.

  • Lead ongoing development of the strategic initiative framework and plans for the multi-year partnership turnaround plan to stabilise child sponsorship revenue with impact measurement indicators. Ensure interdependencies are clearly articulated and change processes are in alignment with overall partnership strategy.

  • Lead multi-year child sponsorship marketing and engagement strategy and plans and global change processes covering SOs and GC functions leading to achievement of child sponsorship vision and partnership mandate for revitalization of child sponsorship. Ensure field office multi-year planning and budgeting guidelines represent strategic shifts and priorities.

  • Provide partnership-wide leadership to the selection, business case proposal, effective management and impact delivery of a portfolio of investment projects that contribute to the required measurable impact to turnaround child sponsorship.

  • Provide leadership and oversight to Partnership-wide reporting and communications strategy on the Strategic Initiative, including to executive sponsors, the Strategy Realization Office, Strategy Realisation Steering Committee, WVI Board, the Resource Development Leadership Council, Support Office Marketing teams and other groups as needed.

  • Provide leadership oversight for bilateral / multi-lateral innovation development and testing plans across the whole strategy, including orchestrating cross-functional input, and ensuring alignment with broader strategic direction.

  • Lead and contribute to the framing and positioning of the uniqueness of WVs Child Sponsorship approach to the market based upon our programming and field approach. Ensure the integrity of our sponsor promise is maintained throughout our marketing, the experience and how the programme is implemented in the field

  • Lead (in collaboration with SRO) change efforts supporting SOs to apply global child sponsorship marketing and engagement strategy and planning guidance to SO strategy and multi-year planning and budgeting processes.

Leadership of Child Sponsorship Acquisition Strategy:

  • Provide leadership for a global view of multi-office research insights and segments to determine the needs and drivers of future target audience prospects to design for.

  • Provide global leadership to continually evolve WV Child Sponsorship’s ‘common as possible’ in-market positioning territory, value proposition, sponsor promise and experience based on research and insights, towards an assured ownable market territory that delivers differentiation, relevance and appeal. Ensure their integrity through reflective representation of field operating model and programming approach to drive impact.

  • Partner with peers in the Global Marketing & Communications Team to ensure that the Child Sponsorship marketing offer and invitations/ derivatives to drive appeal are part of a portfolio of offers approach, effectively positioned and priced to meet determined needs of specific segments of our target audiences across the globe.

  • Partner with peers, Fundraising Offices and Global Finance to ensure that global RoI metrics are commonly used for acquisition investment decisions and reported against for office comparison and investment optimization.

  • Partner with Global Impact to ensure global Child Sponsorship impact claims are developed, and continuously enhanced to drive appeal in the market.

  • Partner with Global Communications to ensure that an external content strategy to support our positioning, proposition and experience is relevant and appealing.

  • Lead the ongoing optimization of Partnership-wide acquisition marketing funnel capabilities and performance measurement transparency to drive acquisition improvement, especially channel diversification, digital marketing and lead generation/cultivation.

  • Lead/partner on digital, church, events, F2F, DRTV and other acquisition channel growth strategies to drive acquisition.

  • Partner with peers to provide clear business capability requirements for future marketing technology and shared service needs including the use of the WV mobile app to provide an engaging and shareable experience.

Leadership of Child Sponsorship Retention Strategy:

  • Provide leadership for a global view of multi-office research and data insights to determine the needs and drivers of current sponsors to design for.

  • Provide global leadership to continually evolve and innovate WV Child Sponsorship’s ‘common as possible’ sponsor experience based on research and sponsor behaviour insights, meeting sponsors where they’re at - towards realising the globally defined ideal sponsor experience.

  • Provide global leadership to the ongoing disruption and consistent improvement of the onboarding journey, child record drop and programme completion experiences inspiring loyalty, minimising cancellation.

  • Partner with WVIT, Global Impact & Global Field Operations to co-lead the end-to-end digital transformation of the sponsor, child and community experience value chain ensuring integrity and coherency between them, leveraging rich media, GIS, mobile and data.

  • Create and inspire an environment for core child sponsorship experience innovation to occur within sponsor-child connections, impact communications and data, enabling technology and engaging platforms, through clearly communicated vision, strategic framework, and decision-based gated innovation process.

  • Provide global leadership to the centralized production of sponsor engagement features and data quality validation, using global automated business service providers, enabling personalized sponsor experiences.

  • Provide business leadership to develop and manage the child sponsorship marketing business systems capability roadmap with clear business requirements for capability developments, enhancements and support fixes.

  • Provide leadership to the development and continual enhancement of sponsorship standards – both market and field facing (in support).

  • Provide leadership on Child Sponsorship marketing and experience data governance policies and standards including definitions, quality, privacy and use of child and sponsor data. Provide leadership to ongoing data quality assurance processes including data remediation.

Team Leadership:

  • Provide direct leadership to the WVI Sponsorship Marketing and Engagement team, ensuring they are suitably resourced and equipped to lead and deliver strategic goals, objectives and programme plans and outputs, while continuing to develop pursuing their own development objectives.

  • Create a WVI team culture of ‘daily adding value’ to Fundraising office colleagues (our clients) - envisioning, facilitating, directing, producing as required.

  • Provide portfolio leadership to all team programmes of work, regularly balancing priorities with strategic goals and objectives and available budget/ resources. Provide leadership oversight to portfolio risk assessment and interdependencies.

  • Provide indirect leadership and inspiration to all child sponsorship market facing staff (acquisition & retention) across the Partnership, encouraging global alignment, common direction and collaboration.

Forum Engagement, Support and Networking:

  • Engage as required with the WVI Board and Strategy Realization Steering Committee, to update on progress, present challenges to solve, opportunities to invest into.

  • Engage regularly as a core member of the Global Marketing & Communications Leadership Team, and the Resource Development Leadership Council (CMOs from largest fundraising offices) discerning priority programmes of work to grow Partnership fundraising.

  • Engage regularly as a core Initiative Leader in the Strategy Realization Office forums.

  • Co-lead the Child Sponsorship Leadership Team bringing both marketing and field functions together on mutually accountable objectives.

  • Engage as a core member of the Child Sponsorship Leadership Partners forum advising and determining partnership-level changes in child sponsorship.

  • Participate in internal and external networks/committees as a contributor, learner, and / or collaborator in order to assure strong linkages with interdependent initiatives.

  • Support/represent the Partnership Leader as required.

  • Engage as required in International Fundraising Leadership events/working groups to represent WV Child Sponsorship.

Policies and Standards:

  • Lead the development and continual updating of standards and guidelines related to Child Sponsorship Marketing and Engagement. Support the updating of partnership child sponsorship policy.

  • Lead engagement and contribution to partnership ministry policies, standards and guidelines related to child sponsorship marketing and engagement.

  • Lead the process of definition and development of child sponsorship marketing and engagement metrics and their mainstreaming integrated with ongoing partnership processes such as child sponsorship revenue, sponsorship revenue yield to field ministry, and cost of sponsorship.

  • Lead partnership level monitoring and intervention protocols for risks / crisis management and quality assurance aspects of child sponsorship marketing and engagement.


  • Degree in Marketing or similar academic or professional qualification.

  • At least five years’ experience of leading a large global team.

  • Experience in a strategic leadership role with accountability for Child Sponsorship marketing and operation functions and/or significant subscription-based programme in other international organisations.

  • Master influencer - effectively listen and communicate with many different functions, cultures and levels in the organisation (orally and in writing). Fluency in English.

  • Broad knowledge of child sponsorship marketing and sponsor engagement.

  • Demonstrable capacity to create vision, framework of change, and implementation plan. Accompanied with consistently accurate and insightful data to support strategic direction and process management.

  • Strength in building effective work relationships with both local and dispersed colleagues, and to manage and lead horizontally across the organisation.

  • A broad understanding of non profit operations and commitment to World Vision´s objectives, ethos, core ministries, Mission Statement and Core Values.

Preferred Skills, Knowledge and Experience:

  • Team leader – passion for people and knows how to achieve results through people.

  • Strong analytical, organisational, problem solving, collaborative, facilitation and time management skills.

  • Dependable – achieves deadlines, with high standards.

  • Resilient – this is one of the most demanding, and uplifting, roles at World Vision. Excellent self-management, and tenacity to achieve Our Promise goals.

  • Flexible and willing to travel per World Vision policy.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 30% of the time.

Director, Network and Security Operations

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.


The Director, Network and Security Operations role is an influential role that determines how to implement the defined technology strategy and is a member of the AWG (architecture working group) for the partnership. This position is responsible for managing the Network and Security Operations group to deliver solutions on a global scale and ensure support for operational activities. The teams will define and maintain technical standards/roadmaps and work closely with field staff to deploy and/or support. This position champions architectural principles, artifacts, and technical roadmaps to create an environment that is responsive to change and supports the delivery of the business strategy.

Individuals in the IT Director II roles are responsible for managing, maintaining and developing global IT processes and standards relevant to their area. They manage multiple IT processes within one functional area and provide IT services to multiple regions globally.

Individuals within the IT leadership job family have responsibility for activities that contribute to planning, creating and implementing an IT vision and strategy aligned with the company’s strategic business plan. They oversee the development of corporate standards, technology architecture, technology evaluation and transfer. They manage small to large teams of people responsible for developing and delivering IT solutions for the business and customers. Each role within this job family provides technical and business leadership to their organizations as well as to the business.

IT Leaders are also responsible for analyzing trends in technology, assessing the impact of emerging technologies on the business, providing solutions to address technology and business issues, and managing financial resources while ensuring the development of high-quality technology solutions. These solutions must be developed at the best possible cost and be aligned with customer and business needs while establishing relationships with employees and key internal and external stakeholders. They are also responsible for participating and leading the development of an IT governance framework that defines the working relationships and sharing of IT components among various IT groups within the organization.

To be successful, individuals must possess a combination of business, technical and leadership skills and competencies. This requires an understanding of client’s business needs, processes and functions. They also need a solid knowledge of IT infrastructure, architecture, applications development and support, networks, and computer operations. In addition, individuals working in this job family must have excellent communication skills and the ability to influence others.

Individuals in the Architect job family interface across all business areas, acting as visionaries to proactively assist in defining the direction for future projects. They conceive strategies, solutions, build consensus, and sell/execute solutions. They are involved in all aspects of the project life cycle, from the initial kickoff through the requirements analysis, design and implementation. Additional responsibilities may include the establishment of the overall architectural viewpoints and the establishment and oversight of organization standards and policies. Architects identify major system interfaces, build e-business capabilities, and identify existing architecture weaknesses and opportunities for systems.


Business and IT Strategy:

  • Implements the tactical components of the IT strategy at an Enterprise level.

  • Works with business partners to understand business needs.

  • Manages the development and implementation of IT initiatives to support business strategy.

Change Management:

  • Embraces and executes change through frequent, communication to staff and clients about the change and the impact of the change (individual and business).

  • Consistently advocates for the change.

  • Coaches staff through the change.

  • Identifies and removes obstacles to change.


  • Provides input into demand management process and executes on plan.


  • Provides input to technology planning within a functional area.

  • Implements solutions consistent within current context of overall architecture.

Process Improvements:

  • Implements defined process improvements.


  • Participates in the development of IT budgets.

  • Tracks and takes appropriate steps to stay within budget.

  • Provides high-quality services at optimal cost to customers.

  • Measures service performance and implements improvements.

IT Technology Development:

  • Develops and implements technologies to improve the performance of a business efficiency and effectiveness.

Service Level Agreements (SLAs):

  • Participates and provides input to the SLA development process.

  • Ensures internal SLAs are met.

Vendor Management:

  • Provides advice and counsel to the vendor relationship decision-making and contract development processes.

  • Reviews service provider performance.

  • Identifies and confirms performance problems and notifies contract managers.

Resource Management:

  • Meets regularly with team to gather work statuses.

  • Discusses work progress and obstacles.

  • Provides advice, guidance, encouragement and constructive feedback.

  • Ensures work, information, ideas, and technology flow freely across teams.

  • Establishes measurable individual and team objectives that are aligned with business and organizational goals.

  • Documents and presents performance assessments.

  • Recognizes and rewards associates commensurate with performance.

  • Implements organizational practices for staffing, EEO, diversity, performance management, development, reward and recognition, and retention.

Workforce Planning:

  • Identifies the roles, skills and knowledge required to achieve goals.

  • Ensures staff has the resources and skills needed to support all work initiatives within the assigned function or Center of Competency (COC).

  • Participates in IT workforce deployment activities.


  • Bachelor’s or Master’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.

  • Requires experience in managing high performance teams and building relationships with people at a variety of levels.

  • Strong leadership skills.

  • Expert technical knowledge in at least one of the domains within the portfolio and working knowledge in the other(s).

  • Typically have 10 or more years of experience in multiple IT areas.

  • Experience with digital transformation initiatives (IAM, data analytics, etc).

  • Experience in the architecture realm: principles, design patterns, solution design.

  • Effective in excellent written and verbal communication in English.

Preferred Skills, Knowledge and Experience:

  • Experience in technology strategy planning and roadmap creation.

  • Experience in leading big change and influencing others.

  • Requires exposure to multiple, diverse technologies and processing environments.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally.

Senior Adviser, External Engagement

*For World Vision internal (or former) applicants only.

*Position location to be determined by home country of successful candidate in the United States of America, Europe or the Middle East & Eastern European Region where WVI is registered to operate.

*Please submit your CV in English.


Our Promise Phase 2 recognizes high quality, focused, strategic external engagement is critical to achieving World Vision’s objectives. This

role leads, operationalises and develops a global External Engagement Framework which enables targeted, aligned and leveraged external

engagement with Tier 1 and 2 Stakeholders on priority agendas. The Senior Adviser coordinates and facilitates the contribution of more than

20 global and regional teams, building consensus for and input to co-created strategic planning, operationalisation, reporting and intelligence sharing processes. The Senior Advisor is also Relationship Manager for a leading external stakeholder (such as bilateral, multilateral or global financial institutions). As such, the Senior Advisor leads internal collaboration and planning processes to develop a comprehensive Stakeholder Engagement Plan supporting income, influence and impact objectives; and is also responsible for leading and coordinating external engagement with priority individuals, teams and functions within the institution.


  • Lead operationalisation of World Vision’s global External Engagement Framework, enabling targeted, aligned and leveraged external engagement with Tier 1 and 2 Stakeholders on priority agendas. Tier 1 & 2 Stakeholders are strategic WVI partners considered critical to the achievement of Our Promise. Tier 1’s are: UNICEF, World Food Program, European Union, Joining Forces/Child Rights Now, the World Bank, the Global Fund for AIDS, TB & Malaria, Tier 2s include FAO, UNHCR, UN OCHA and 21 other faith- and issue-based, sector, regional, bilateral and multilateral partners.

  • Chair the External Engagement Advisory Group, coordinating inputs and contributions from 20 multi-disciplinary, multi-locational teams at

  • global and regional levels.

  • Review, update and operationalise an External Engagement Results Framework enabling shared reporting on external engagement impact and contribution to Our Promise, and for sharing valued intelligence from engagement across the Partnership in support of income, influence and impact objectives.

  • Oversee engagement, support and enabling of senior leaders to contribute to high quality strategic external engagement.

  • As global Relationship Manager for engagement with a global Tier 1 stakeholder (tbc), coordinate, develop and operationalise a strategic Stakeholder Engagement Plan delivering against income, influence and impact objectives and enabling intelligence sharing and reporting on engagement results.

  • Manage the Adviser, External Engagement.


  • At least 10 years relevant job experience, including management, in complex, global development/humanitarian organisations.

  • High level understanding of key operational approaches and methodologies across a broad range of advocacy and external engagement disciplines (stakeholder engagement, public policy, local level advocacy, communications, campaigning, social mobilisation, child participation, reource acquisition, faith engagement, sectoral/technical engagement).

  • Strong experience in matrix management, coordination and direction of large numbers of dispersed, multi-disciplinary internal stakeholders

  • and teams, including senior leaders.

  • Strong understanding of key global development agendas, including the 2030 Agenda for the SDGs and the Global Climate Action Agenda, and entry points for civil society engagement and leverage.

  • Strong familiarity with relevant UN and coalition processes across global capitals (NY, Geneva and Brussels).

  • Strong understanding of knowledge management and advocacy and external engagement design, monitoring and evaluation, including the development of multi-disciplinary results frameworks.

  • Excellent writing skills and the ability to translate complex material and data into coherent narratives that resonate with both internal and external stakeholders.

  • Masters degree in Public Policy, Interntional Relations, International Development, International Law, Political Science or a related field.

  • Experience in enabling collaboration and consensus building across multi-disciplinary and multi-cultural teams, including virtual teams.

  • Excellent negotiation, facilitation and collaboration skills with a demonstrated ability to think strategically, synthesize complex information and develop innovative influencing and engagement approaches.

  • Strong relational and communication skills with a demonstrated ability to communicate successfully with internal and external stakeholders in all segments of the development and humanitarian field, including high level decision-makers.

  • Ability to lead independently on fast-paced issues, tight deadlines and the ability to juggle competing demands.

  • Ability to travel internationally.

  • Professional fluency in English.

Work Environment/Travel:

  • The position requires ability and willingness to travel internationally up to 25% of the time.

Regional Audit Manager-MEER

*Preferred position location: Syria. Other locations to be determined by home country of successful candidate in the Middle East & Eastern European Region where WVI is registered to operate.

*This position is unaccompanied.

*Please submit your CV in English.


Provide Strategic leadership to the Audit Team in the National Office (NO) portfolio assigned within the Region, in the provision of independent objective assurance and consulting activity of the portfolio’s operations. This advisory role includes but is not limited to providing advice on risk management, internal controls systems and their impact on the operations of the organization.

Supervise a team of professional auditors in the NO portfolio assigned and provide reasonable assurance to regional and national senior

management that controls are adequate to mitigate high and medium risk to the Partnership.

Provide audit quality assurance by reviewing the audit work of the audit team in his/her portfolio, including issue of audit reports to the

respective NO portfolio Senior Leadership and to the Audit committees (as applicable).


Leadership of Audit Engagements:

  • Provide technical guidance and direction in the Annual Audit Planning Process using risk analysis techniques and tools, and develop annual audit plans for discussion, review and approval by the Regional Audit Director (RAD), NO portfolio Leadership and with the Board Audit Committees (BACs) within the portfolio (as applicable).

  • Provide leadership and supervise the performance of audit engagements’ planning, field work, and audit reporting; ensuring that the audit process is aligned and supports strategy delivery in the assigned NO portfolio within the region.

  • Foster effective engagement with the BACs in the NO portfolio (as applicable) on the performance of the Audit Team in the assigned NO

  • portfolio.

  • This is to be done through quarterly participation at BACs (Intermediate, Advisory Council meetings, as applicable) for the NO portfolio

  • assigned.

Quality Assurance:

Perform quality reviews of risk-based integrated audit (RBIA) assignments and provide guidance to the Senior Internal Auditor (SIA) regarding:

  • Quality audit standards to be observed and maintained by all auditors in the course of their work.

  • Provide on-the-job technical support during field work with the team members and on site review as necessary.

  • Maintain an audit presence and history of audits per project/grant as needed based on available resources and use of GRC.

  • Lead the audit team in following up evidence of implementation of audit findings as per auditee “audit implementation plan’’ to ensure audit matters arising are fully resolved.

People Management and Professional Development:

  • Responsible for the daily supervision of audit staff and responsible for the development of audit staff and the completion of performance evaluations.

  • Maintain Continuing Education (CPE) by attending online courses or professional seminars and trainings. The incumbent should maintain a minimum of 40 units per year.


  • Participate as an advisor of the NO Integrity and Protection Hotline (IPH) and Enterprise Risk Management committees in assigned country portfolio.

  • Support and implement the Global Internal Audit (GIA) initiatives deemed to increase the internal audit team effectiveness and efficiency.


  • Must have prior working experience in audit (Public or private) of not less than six years in a recognized organization, two of which should be at a senior supervisory level. Experience in accredited audit firms and/or in a Non-Governmental organization will be an added advantage.

  • Proven experience in Risk Based Auditing.

  • Strong interpersonal skills, including the ability to influence others and establish credibility with business partners.

  • Cross cultural and multi faith experience

  • Exposure to various accounting systems

  • University degree in Commerce, Accounting/Business Management/Finance. A post-graduate degree in Management is a requirement

  • Be a qualified CPA or ACCA with an up-to-date membership status. Professional memberships in CIA/CISA/CFE are an added advantage.

  • Good command of the English Language, written and communication skills in particular. Knowledge of French would be an added advantage.


  • Strategic thinker with advanced analytical and problem-solving skills.

  • Strong people & project management skills.

  • Computer skills (office application, accounting systems is a plus).

  • Working knowledge in Audit software packages.

  • Considerable knowledge of the Standards for the Professional Practice of Internal Auditing and the Code of Ethics developed by the Institute of Internal Auditors.

  • Must be honest and hardworking, with proven experience in dealing with management at a senior level and be disciplined leader. Experience in a multicultural setting is highly desirable.

  • Good understanding of non-profit industry.

Work Environment/Travel:

  • The position requires ability and willingness to travel up to 30%.

  • Travel to high security risks and fragile contexts within MEER the region.

Regional Auditor (RA) - MEER

*Position location to be determined by home country of successful candidate in the Middle East & Eastern European Region where WVI is registered to operate.

*Please submit your CV in English.


To provide an independent objective assurance and consulting activity designed to add value and improve the organization’s operations. This

will be done by using a systematic approach to evaluate and improve the effectiveness of risk management, internal control and governance

processes of the Organization.

Must prove high standards of professional and social ethics and will conduct regional engagements of varying size and complexity, provide

support for planning for the various phases of the field work, carry out audit work as assigned by the Regional Senior Auditor or Regional

Audit Manager, provide a summary of audit findings, criteria, risks and recommendations.


Technical Execution


  • Participate in the Annual Planning process: contribute to the preparation of the annual audit plan as will be directed by the Regional Audit Manager (RAM).

  • Active engagement with senior management staff within the NOs in order to gain a good understanding of their business and ensure the efficient execution of assigned audits.

  • Ensure the preparation of pre - audit information and coordinate receipt of information from the auditees before the fieldwork.

Audit Execution:

  • Conduct detailed risk-based audit work and document findings of all allocated assignments within prescribed Audit Plan time lines.

  • Provide role of Advisor to Senior Leadership in absence of/ as may be delegated from time to time by RSIA or RAM.

  • Review follow up evidence of implementation of audit findings as per auditee “audit implementation plan’’ to ensure audit matters arising are fully resolved.

Quality Assurance:

  • Ensure WV GIA quality standards are maintained, which includes but is not limited to: timely audit binder setup and technical execution of audits (planning to completion) in Governance Risk & Compliance (GRC) system.

  • Develop and submit timely audit work and draft findings to Regional Senior Internal Auditor (RSIA) for review.

  • Ensure timely resolution of audit review feedback from RSIA.

Professional Development:

  • Maintain Continuing Education (CPE) by attending online courses or professional seminars and trainings. The incumbent should maintain a minimum of 40 units per year


  • Provide regular capacity building to Management Teams within NO Portfolios assigned, regarding RBIA and enterprise risk management during field work, and at designated training forums planned by Management.

  • Support and implement the Global Internal Audit (GIA) initiatives deemed to increase the internal audit team effectiveness and efficiency.


  • Bachelor degree in Audit, Accounting, Finance or related field.

  • Professional audit certifications (ACCA/CPA/CIA) finalized or in advanced stage of certification process.

  • Must be able to effectively work with new and changing situations including new regulations; where there may not always be a readily apparent solution.

  • Excellent presentation, analytical, interpersonal, time management, research, and communications skills.

  • Maintain a current knowledge base of audit industry practices and to ensure best practices as always considered.

  • Perform all assigned audit duties in a manner that reflects the highest professional standards and complies with the guidelines of the

  • Institute of Internal Auditors.

  • Considerable knowledge of the Standards for the Professional Practice of Internal Auditing and the Code of Ethics developed by the Institute of Internal Auditors.

  • Good analytical, interpersonal, time management, research, and communications skills.

  • Must have prior working experience in audit (Public or private) of not less than three years in a recognized organization, two of which should be at a senior supervisory level. Experience in accredited audit firms and/or in a Non-Governmental organization will be an added advantage.

  • Proven experience in Risk Based Auditing.

  • Strong interpersonal skills, including the ability to influence others and establish credibility with business partners.

  • Cross cultural and multi faith experience.

  • Exposure to various accounting systems.

  • University degree in Commerce, Accounting/Business Management/Finance.

  • Be a qualified CPA or ACCA with an up-to-date membership status.

  • CIA certification – finalized or in progress.

  • Good command of the English Language, written and communication skills in particular. Knowledge of French/Spanish would be an added advantage.

Preferred Skills, Knowledge and Experience:

  • Strategic thinker with advanced analytical and problem-solving skills.

  • Strong project management skills.

  • Computer skills (office application, accounting systems is a plus).

  • Working knowledge in Audit software packages.

  • Must be honest and hardworking, with proven experience in dealing with management at a senior level and be disciplined leader. Experience in a multicultural setting is highly desirable.

  • Must be a committed Christian, able to stand above denominational diversities.

  • Attend and participate/ in devotions and Chapel services.

  • A working knowledge of WVI business and systems, including computerized accounting systems such as Sun System.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 50 % of the time. This travel includes fragile context operational areas within the Region.

  • This role involves working in a virtual /geographically dispersed / multi-culturally team.