World Vision International

Job Opportunities in Ghana

World Vision started working in Ghana in 1979. It currently implements 34 Area Development Programmes (ADPs) in all the 10 administrative regions in Ghana and seven major special projects. These directly benefit about two million people through health and nutrition, water and sanitation, education, food security, micro-enterprise development and Christian Commitments programmes.

World Vision Ghana wishes to invite applications from highly competent, dynamic, self-driven and results oriented candidates to fill the following vacancies in the organization.

Current Opportunities:

Senior Adviser, External Engagement

*For World Vision internal (or former) applicants only.

*Position location to be determined by home country of successful candidate in the United States of America, Europe or the Middle East & Eastern European Region where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF THE POSITION:

Our Promise Phase 2 recognizes high quality, focused, strategic external engagement is critical to achieving World Vision’s objectives. This

role leads, operationalises and develops a global External Engagement Framework which enables targeted, aligned and leveraged external

engagement with Tier 1 and 2 Stakeholders on priority agendas. The Senior Adviser coordinates and facilitates the contribution of more than

20 global and regional teams, building consensus for and input to co-created strategic planning, operationalisation, reporting and intelligence sharing processes. The Senior Advisor is also Relationship Manager for a leading external stakeholder (such as bilateral, multilateral or global financial institutions). As such, the Senior Advisor leads internal collaboration and planning processes to develop a comprehensive Stakeholder Engagement Plan supporting income, influence and impact objectives; and is also responsible for leading and coordinating external engagement with priority individuals, teams and functions within the institution.

KEY RESPONSIBILITIES:

  • Lead operationalisation of World Vision’s global External Engagement Framework, enabling targeted, aligned and leveraged external engagement with Tier 1 and 2 Stakeholders on priority agendas. Tier 1 & 2 Stakeholders are strategic WVI partners considered critical to the achievement of Our Promise. Tier 1’s are: UNICEF, World Food Program, European Union, Joining Forces/Child Rights Now, the World Bank, the Global Fund for AIDS, TB & Malaria, Tier 2s include FAO, UNHCR, UN OCHA and 21 other faith- and issue-based, sector, regional, bilateral and multilateral partners.

  • Chair the External Engagement Advisory Group, coordinating inputs and contributions from 20 multi-disciplinary, multi-locational teams at

  • global and regional levels.

  • Review, update and operationalise an External Engagement Results Framework enabling shared reporting on external engagement impact and contribution to Our Promise, and for sharing valued intelligence from engagement across the Partnership in support of income, influence and impact objectives.

  • Oversee engagement, support and enabling of senior leaders to contribute to high quality strategic external engagement.

  • As global Relationship Manager for engagement with a global Tier 1 stakeholder (tbc), coordinate, develop and operationalise a strategic Stakeholder Engagement Plan delivering against income, influence and impact objectives and enabling intelligence sharing and reporting on engagement results.

  • Manage the Adviser, External Engagement.

KNOWLEDGE, SKILLS AND ABILITIES:

  • At least 10 years relevant job experience, including management, in complex, global development/humanitarian organisations.

  • High level understanding of key operational approaches and methodologies across a broad range of advocacy and external engagement disciplines (stakeholder engagement, public policy, local level advocacy, communications, campaigning, social mobilisation, child participation, reource acquisition, faith engagement, sectoral/technical engagement).

  • Strong experience in matrix management, coordination and direction of large numbers of dispersed, multi-disciplinary internal stakeholders

  • and teams, including senior leaders.

  • Strong understanding of key global development agendas, including the 2030 Agenda for the SDGs and the Global Climate Action Agenda, and entry points for civil society engagement and leverage.

  • Strong familiarity with relevant UN and coalition processes across global capitals (NY, Geneva and Brussels).

  • Strong understanding of knowledge management and advocacy and external engagement design, monitoring and evaluation, including the development of multi-disciplinary results frameworks.

  • Excellent writing skills and the ability to translate complex material and data into coherent narratives that resonate with both internal and external stakeholders.

  • Masters degree in Public Policy, Interntional Relations, International Development, International Law, Political Science or a related field.

  • Experience in enabling collaboration and consensus building across multi-disciplinary and multi-cultural teams, including virtual teams.

  • Excellent negotiation, facilitation and collaboration skills with a demonstrated ability to think strategically, synthesize complex information and develop innovative influencing and engagement approaches.

  • Strong relational and communication skills with a demonstrated ability to communicate successfully with internal and external stakeholders in all segments of the development and humanitarian field, including high level decision-makers.

  • Ability to lead independently on fast-paced issues, tight deadlines and the ability to juggle competing demands.

  • Ability to travel internationally.

  • Professional fluency in English.

Work Environment/Travel:

  • The position requires ability and willingness to travel internationally up to 25% of the time.

People & Culture (HR) Director

Purpose of Role

To provide strategic support and leadership in overseeing and managing HR capabilities of World Vision (WV) Ghana by providing quality and efficient service and P&C tools to develop, promote a culture of learning and servant leadership. To develop and retain a committed high-performance team as per WVI and WV Ghana policies for the achievement of the organisations strategic goals.

Leadership & Organizational Development:

  • Participate in the overall leadership and Management of the National Office.

  • Ensure that local office practice and uphold the partnership HR standards as per Partnership policies.

  • Monitor and coordinate the implementation of audits and peer review recommendations.

  • Provide line support to the National Office Payroll Officers and functional support to the P&C (HR) Business Partners including areas of capacity building and performance management.

  • Partner with business leaders to develop and implement people strategies.

  • Maintain an up to date Organizational Structure for the National Office (NO), country and Area Programmes.

  • Engage relevant stakeholders to articulate the need for general and specific change in the organization.

  • Builds commitment by focusing attention on the position implications of change.

  • Set up and manage a career management system (talent management)

  • Monitor departmental succession plan and give necessary guidance.

  • Develop a Departmental Strategic Plan in line with the Regional Strategy and LEADER framework.

  • Set up a change management team and manage the change process in the organization.

Policy and Strategy:

  • Initiation and recommendation of all policies reviews.

  • Ensure all local policies align with global policies and relevant local legislation.

  • Evaluates the policy environment and updates them as and when necessary.

  • Review, update and maintain WV broad HR policies and procedures in line with the laws of Ghana in consultation with Regional P&C and Legal Advisor.

  • Researches on the new policies and keeps track of changes in the labor market.

  • Advise Top Management on the HR strategic direction.

  • Undertake period staff surveys to inform policy direction of the organization.

  • Designing P&C solutions that are appropriate within the humanitarian industry.

Performance Management & Capacity Building:

  • Guide & train Managers on their roles in the end-to-end performance management processes.

  • Coach and mentor managers and supervisors in measuring performance.

  • Lead the Performance Management processes to ensure staff performance appraisals are carried out in a timely and appropriate manner.

  • Conduct staff training to support performance.

  • Compile a Performance Report of the organization based on performance reviews done for all staff.

  • Maintain and manage a Performance Management System for the entire National Office.

  • Provide appropriate support to employees and managers in addressing unsatisfactory performance.

Total Rewards:

  • Facilitate a job evaluation process using an appropriate internal/external method/system.

  • Conduct structured periodic Job Analysis for all positions.

  • Provide support and guidance in the formulation of job descriptions.

  • Facilitate periodic Salary Reviews in the industry every three years.

  • Design a competitive salary range as required.

  • Ensure benefits plan is implemented and administered according to agreed procedures and policies.

  • Coordinate and engage in the design of the No talent development and succession plans.

  • Monitor and ensure uniform and structured remuneration systems across countries.

  • Monitor and ensure equity in remuneration systems.

  • Monitor and ensure that remuneration and benefits are market related.

  • Ensure confidentiality.

Workforce Planning:

  • Coordinate and engage in the NO workforce planning and forecasts, establish appropriate staffing schedule, parameters, norms and ensure that appropriate positive action strategies are used in order to attract and achieve a more diverse workforce.

HR Administration:

  • Administer all International Staffing requirements for the National Office in collaboration with the ISS.

  • Be final authorized approval level for the department.

  • Facilitate adequate orientation and induction for all international staff, middle and senior managers.

  • Design and manage a staff orientation programme.

  • Negotiate and process employment contracts.

Employee Relations & Managing Diversity:

  • Apply knowledge of local and general employment laws as they relate to the laws of the country.

  • Manage all aspects of high risk cases including litigations.

  • Provide guidance to management on labour issues and changes in statutory requirements.

  • Spearhead the regulation of the relationships, processes, structures at work.

  • Maintain communication with other Non-governmental organizations to ensure World Vision compensation and policies are appropriate and remain relevant to local conditions.

  • Apply appropriate escalation and reporting rules in high risk cases.

  • Support Management at all levels in ensuring healthy work/home balance, staff well-being, security and appropriate arrangement for stress management.

  • Ensure all staff are aware of relevant policies and procedures and implications of not adhering to them.

  • Promote a work environment that demonstrates fairness, openness and equity.

HR Systems and Technology:

  • Coordinate and engage in the setup of appropriate P&C information system to ensure high quality and responsive management and administration of all P&C support services.

  • Ensure adequate usage on the Our People and reporting on same.

  • Ensure that the system data is up to date and staff is capacitated on usage of same.

Legal Liaison

  • Working with our Legal Counsel as the liaison to ensure that WVG’s legal risks is reduced to the barest minimum.

Board engagement

  • Work with board on legal and all people management tasks and responsibilities

KNOWLEDGE/QUALIFICATIONS FOR THE ROLE

  • Excellent interpersonal skills.

  • Expert knowledge of local labor legislature.

  • Good communication and negotiation skills.

  • Ability to work under pressure.

  • Team player who is detail-oriented.

  • Ability to function in a cross cultural environment.

  • Must be a committed Christian, able to stand above denominational diversities and observe mission and core values of World Vision and demonstrate a quality of spiritual life that is an example to others.

  • A full commitment to World Vision’s core values and mission statement.

  • Full adherence to World Vision Ghana Child Protection, Code of Conduct and Conflict of Interest policies.

  • Full Adherence to security protocols.

The following may be acquired through a combination of formal or self-education, prior experience or on-the-job training:

  • Minimum Educational level required: Bachelor Degree in Human Resources Management or Industrial Psychology, Leadership Development or any other related field. Master degree is preferred.

  • Experience: A minimum of 5 years in Human Resources Management with at least 3 years in a Senior Management Role.

Global Director, Digital CX Experience

*Preferred position location: Monrovia, CA (USA) or Seattle, WA, with also possibly London (United Kingdom). Other locations to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF THE POSITION:

This role will have a significant global impact developing the vision and leading the design and implementation of our global digital experiences, products and ecosystems to differentiate World Vision around the globe. This role will be responsible for elevating and integrating our digital experiences across the marketing funnel (from awareness and consideration, to acquisition and all along the donor journey) to deliver a distinctive, consistent brand expression that delights donors and supporters across the globe, and brings to life the stories of children and their communities lifted up out of poverty in some of the world’s toughest places.

With your proven success leading digital CX transformation, combined with your outstanding collaborative leadership, through this role you can truly be a change-maker in the world each and every day!

Working across the globe with marketing leaders, product leaders, brand leaders and external agencies, the role will be accountable for leading development and implementation of a compelling digital CX vision and design strategy that delivers break through experiences connecting supporters, donors and the vulnerable children and communities that we serve.

World Vision is the largest child-focused private charity in the world. Together with our supporters, we’ve impacted the lives of over 200 million vulnerable children by tackling the root causes of poverty.

Engaged in the most relevant critical issues of our day, in the time it takes to read this sentence, World Vision will have reached 50 new people with needed knowledge, supplies or resources to help them protect themselves and their families from the devastating effects of the coronavirus pandemic.

Through World Vision every 60 seconds…a family gets water…a hungry child is fed…a family receives the tools to overcome poverty.

KEY RESPONSIBILITIES:

  • Lead development and implementation of a compelling digital CX vision and design strategy that drives brand value and, above all, meaningfully connects supporters, donors and the vulnerable children and communities that we serve.

  • Lead end to end digital experience design for all global product lines, ecosystems and marketing offers, in partnership with global product owners; translate business priorities into marketing technology design strategy and oversee execution working in collaboration with designers and engineers.

  • Ensure target audiences are central to all strategy, design and operational decisions driven by donor insights and unleashing the power of dynamic listening and social analytics to help digital marketing efforts better achieve the three primary business objectives— acquire more donors, retain current donors and build brand value – with an agile test and learn mindset.

  • Collaborate with leaders in product and engineering to measure product quality and make sure it meets quality standards for release, provide guidance on measuring outcomes, and analyze and monitor qualitative and quantitative data on usage and optimization to shape and evolve the vision.

  • Develop and lead implementation of an enterprise wide Martech road map, in partnership with fundraising and IT leaders across the globe, and the state-of-the art capabilities required to deliver; co-lead senior executive global steering group overseeing delivery.

  • Motivate and inspire others, from team members to executive level, by communicating your aesthetic, technical, and design visions through compelling written, verbal and graphical presentations.

  • Contribute as a vital member of a passionate, world-class global team dedicated to Hope, Joy and Justice for ALL children!

KNOWLEDGE, SKILLS AND ABILITIES:

  • 10-15 years in IT, Marketing, or Digital functional areas, including 5+ years in CX-focused leadership roles of digital products and ECommerce sites at scale.

  • Extensive experience leading UX design to develop and deliver best in class customer experiences.

  • Experience working with marketing, brand, engineers and product managers to drive design strategy, vision, execution and results to achieve business objectives.

  • Experience collaborating with product and program management to build detailed product and technical roadmaps that consistently meet budget/time expectations.

  • A proven digital leader, fluent in managing large cross-functional MarTech developments in fluid agile teams.

  • Awareness of the latest MarTech landscape and product sets as they related to user and customer experience projects.

  • Experience leading leaders and independent, high performing teams with demonstrated understanding of modern software development and infrastructure tools, processes, and practices, including Agile Development, Cloud, DevOps.

  • Exceptional analytical skills with a track record of improving UX KPIs to drive business results.

  • Exceptional relationship and influencing skills, able to win the confidence of a broad range of different stakeholders including leaders from a variety of cultural and professional backgrounds, and developing high-performing virtual global teams.

  • Significant experience leading change in a complex environment.

  • Qualification in and significant experience with the practical project application of best-practice CX and UX methodologies (such as Design Thinking, Double Diamond, etc.)

  • Bachelor’s degree in Marketing, Computer Science, Information Systems or a related field is required; Master’s degree preferred.

Preferred:

  • A digital marketing native with skills across the whole funnel of digital marketing, especially in global consumer-facing environments.

  • Experience using customer data, CRM, segmentation, and marketing automation to drive engagement.

Work Environment/Travel:

  • Ability and willingness to travel internationally up to 30% of the time (when Covid 19 restrictions lifted).

Digital Marketing Leader

*Preferred position location: United Kingdom. Other locations to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

  • Direct leadership of the strategy, planning & roll-out of the new Digital Marketing Shared Service.

  • Ongoing direct leadership of this Shared Service once established.

  • Strategic leadership of the Digital Marketing strategy for the organization, improving digital marketing capabilities necessary to achieve Our Promise Strategic Imperatives.

  • Chair the MarTech Steering Group, and lead of the organisation’s MarTech strategy in constant collaboration with WVIT.

  • Governance and strategy leadership of MarTech development.

  • Strategic leadership of the business change agenda around global digital marketing.

  • Own the digital marketing relationship with Support Offices, National Resource Developments (NRDs), and Transitional Field Offices (TFOs) globally.

KEY RESPONSIBILITIES:

Planning:

  • Owns the creation and execution of strategic planning for the Digital Marketing Shared Service, and the Digital Marketing at Global Marketing Centre (GMC).

  • Owns the Digital relationship with WVIT colleagues for planning purposes, especially in harmonizing the marketing & IT digital agendas, budgets and plans.

  • Strategic risk, issue and escalation ownership for all Digital Marketing projects in GMC.

  • Prioritisation of GMC Digital Marketing work, in close collaboration with WVIT.

Strategy:

  • Leads on the medium- to long-term strategy for Digital Marketing across the Partnership, bringing together a number of business agendas in the process.

  • Forms strategic plans that complement and contribute to the overall Partnership strategy, Our Promise.

  • Creates and agrees strategic prioritization criteria – displaying openness and collaboration with Support Offices, Global Centre, NRDs, TFOs, and Field Offices (FOs) in the process.

Leadership:

  • Visible, pragmatic, open and humble leadership of the Digital Marketing agenda, strategy and benefits across the Partnership.

  • Leading the digital marketing relationship with SOs, TFOs, NRDs and FOs, bringing them together to collaborate on shared digital marketing projects & goals.

  • Leadership of multi-disciplinary teams and squads at a strategic level, owning the business outcomes and change and providing strategic direction at a suitable level.

  • Direct line-management of DMSS.

Revenue Generation:

  • Ensuring the global Digital Marketing Shared Service meets revenue and profitability outcomes, both in Child Sponsorship and other products.

  • Owning the “Yield-to-Field” of the Digital Marketing Shared Service, ensuring sustainable profitability that generates ongoing funding to the World’s most vulnerable children.

IT Parterning:

  • Effectively and skillfully partners senior leaders in IT to manage the delivery of technical aspects of Digital Marketing initiatives.

  • Manages the strategic relationship with IT, aligning strategies and goals across technical and business aspects of the Digital Marketing Portfolio.

  • Effectively leads multi-disciplinary teams of resource, bring IT effectively into governance, reporting, delivery and all other aspects of Digital Marketing.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Bachelor’s degree in Marketing, Information Science, Business, or other related field. Or equivalent work experience.

  • Requires advanced knowledge of business operations, marketing operations, marketing agency ops, and MarTech stacks.

  • Typically requires 15-20 years of relevant technical & business work experience, esp in leading Digital Marketing agencies, campaigns and business development.

  • Fluent in English - required.

Preferred Skills, Knowledge and Experience:

  • Held senior leadership position in Digital Marketing agency.

  • Has led in business start-up environments, setting up teams, business models and service models from scratch.

  • Deep experience of implementation and usage of various marketing technology stacks, especially .net and C# stacks involving such technologies as Umbraco & Sitecore.

  • SAFe, Agile, Scrum or other qualification in collaborative development methodologies between IT and the Business.

  • Certified by Chartered Institute of Marketing or equivalent professional body.

  • Fluent in other languages especially Spanish & German.

Work Environment/Travel:

  • Willingness and ability to travel domestically and internationally, as necessary, up to 40% of the time.

Junior Business Analyst

*Please submit your CV in English.

PURPOSE OF POSITION:

The Jr Business Analyst provides support for the global SS partners including process directors, managers and team leads of all supported departments within the organization. The Jr Business Analyst can be focused in three main scopes:

  • Design and maintenance of performance dashboards, reports, metrics analysis and key indicators.

  • Drive Process Automation initiatives and design solutions to solve repetitive processes.

  • In-depth application of SQL DML and Transaction Queries.

Usually majored or advance studies in Industrial Engineering, Systems Engineering or Business Administration, with at least 3-4 years of working experience in related fields.

KEY RESPONSIBILITIES:

Business Intelligence:

  • Extensive use of Data Analytics Expressions and related Business Intelligence Functions in providing solutions.

  • Create databases and queries for KPI results and analysis.

  • Develop and design performance indicators and tracking.

  • Design & maintain performance visual management tools.

  • Extensive use of SharePoint in document management and integration with other apps.

  • Extensive use of Microsoft Power Suite Apps (Power Bi, Power Automate and PowerApps) to automate tasks and processes.

  • Conduct basic statistical analysis.

  • Strong knowledge in SQL DM and Transactional Queries to analyze data.

  • Create process documentation.

Business Acumen:

  • SME for assigned business processes.

  • Direct support for process director to deliver performance management by using dashboards, KPIs, performance measurements, statistical analysis and improvement projects.

  • Support process mapping initiatives and needs.

  • Broad understanding of end-to-end processes.

  • General understanding of global WV operations.

Continuous Improvement:

  • Research and analyze quality standards for Six Sigma improvement projects.

  • Collaborate on global improvement initiatives.

  • Implement best practices.

  • Lead small and medium impact projects to automate processes.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Bachelors’ degree in Industrial Engineering, Systems Engineering or other similar field.

  • Experience developing & supporting business intelligence tools and systems required.

  • Experience implementing processes and systems, especially BI and RPA.

  • 3+ years of working experience in similar influential positions.

  • Power BI Certification or any other relevant BI Certification.

Preferred Skills, Knowledge and Experience:

  • Data modeling

  • Metric/KPI development

  • ETL

  • Advanced Excel

  • Microsoft Power Suite

  • SQL code development

  • SharePoint

  • UI Path

  • English

  • Lean Six Sigma certification

  • Customer Service

  • Shared Services

  • Metrics & Reporting

  • Business Intelligence

Integrated Automation Developer I (Shared Services)

*Please submit your CV in English.

PURPOSE OF POSITION:

The Integrated Automation Developer I applies skills with the support of the BI Manager and team members, to generate automated solutions to pursue the mission of the partnership and improve the efficiency of our resources, this includes the Shared Services and other parts of the organization. This role is an active participant in projects assigned by the manager, has basic understanding of the processes and may provide basic recommendations for improvement opportunities; also makes decisions only regarding its own workload and has low range of influence outside of his own team. Usually completed or about to complete studies in Systems Engineering, Computer Science, Software Development or similar.

KEY RESPONSIBILITIES:

Process Automation Solutions:

  • Design the basic flows and functionalities of robotic solutions for simple repetitive processes.

  • Maintain, improve or change solutions according to new requirements.

  • Combine basic languages and tools to ensure maximized utilization of resources.

  • Follow software development methodologies.

Data Collection Solutions:

  • Design low complexity forms.

  • Apply basic process maps analysis tools to draft solutions.

  • Design basic workflows for notifications.

  • Partner with Business Intelligence in all data collection solutions projects.

  • Assist in the maintenance of forms and low complexity changes.

  • Partners with Business Intelligence to design basic forms that collect information such as dates, drop downs, submits, attachments, etc.; with basic email notifications triggered by creation or changes in the forms.

Documentation:

  • Document process maps of designed solutions and new processes.

  • Use the templates required for proper documentation of automation projects.

  • Document learnings, upgrades and best practices from using automation software.

Continuous Improvement:

  • Apply basic Lean Six Sigma principles and methodology to the projects assigned.

  • Assist with methodology applications in assigned projects.

  • Provide basic recommendations for areas of opportunity.

KNOWLEDGE, SKILLS AND ABILITIES:

  • First Degree in Computer Science or related Studies.

  • 1-2 years of experience in a similar position.

Preferred Skills, Knowledge and Experience:

  • Robotic Process Automation (RPA) - Basic

  • InfoPath or PowerApps - Basic

  • Excel (VBA) - Basic

  • SharePoint – Basic

  • English – B2

Procure to Pay Invoice Team Lead

*Please submit your CV in English.

PURPOSE OF POSITION:

This new role is intended to support the operational delivery of the invoice processing service to WV Offices in Asia Pacific, East Africa, West Africa, Latin America, Middle East and Europe providing invoice services to assigned National Offices, overseeing the accurate and timely processing of invoices in Coupa. This person will also ensure all accounts payable transactions are processed within Service Level agreements and help monitor daily workload of team, addressing bottlenecks and ensuring invoices are booked accurately in the system.

KEY RESPONSIBILITIES:

Operational Management:

  • Take responsibility for operational management of invoice processing team in one of Shared Services sites.

  • Perform day-to-day business including operational execution of invoice processing tasks and operational issue resolution.

  • Responsible for service quality and KPIs of the respective invoice processing team.

Customer Service:

  • Act as first stage escalation for any customer issues; resolving and investigating queries as necessary.

  • Assists Supply Chain to resolve purchase order and invoice exceptions.

  • Takes a proactive role in working with a team on supplier invoice holds and resolving errors.

Continuous Improvement:

  • Performs testing of new Coupa functionalities to support system upgrade.

  • Helps identify process standardization and improvement potentials and support implementation.

Supervisory Responsibility and Business Continuity:

  • Conduct people management activities for invoice processing team.

  • Train new staff, document and review processes with existing team members.

  • Proactively work with other payments team leads from other sites to ensure business continuity.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Bachelor degree (preferred fields of study – finance, accounting, or business management).

  • Experience of delivering change in a customer facing and results-oriented environment.

  • 3-4 years of P2P operations experience, managing a small team is desirable.

  • Strong knowledge of procure-to-pay processes.

  • Familiarity with accounting experience at World Vision or any NGOs.

  • Customer service background.

  • Lean six sigma greenbelt belt or at least working towards getting certified.

Work Environment/Travel:

  • Working with a global team requires a flexible work schedule. Meetings can occur from 5am until 11pm, depending on the time zones of the participants. These are rare and largely controllable, but some flexibility to accommodate others is necessary.

  • Working from one of our shared service offices is desired and expected most of the time.

Manager, Digital Storytelling

*Preferred position location: UK or Monrovia, CA; USA. Other locations to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

To digitally enhance and develop a breakthrough way for World Vision to approach storytelling. By harnessing digital platforms and technologies, you will brand our brand, inspire our audience and create a game-changing storytelling approach. The position will play a strong role in helping develop strategies to apply key themes, such as impact and transparency, and apply these to visual storytelling content across platforms and mediums.

This role requires extensive visual digital storytelling experience and prior experience in demonstrating significant lift in results as an outcome.

KEY RESPONSIBILITIES:

  • Developing solid and succinct digital / storytelling strategy and executions of how storytelling pieces can be applied to different mediums.

  • Engaging with creative (and other) agencies to brief and review content as well as ability to construct visual / video content from existing footage.

  • This role will need to manage the relationship and have day-to-day engagement with the creative agencies to ensure they are briefed appropriately, that the capture the footage required and that the deliver on time, on budget and on scope.

  • Implementation, monitoring and reporting of storytelling engagement across digital platforms and properties.

  • Engaging with internal teams within World Vision (globally) to understand current storytelling assets (and identification of new assets if required) and implement across various tests, executions and projects.

  • Translation of materials into development of ‘ready-to-market’ materials to be used globally in social feeds, web content etc. through a combination of engaging with creative partners as well as some hands-on video development.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Bachelors or Masters level degree in marketing, digital or production related disciplines.

  • Technical ability to create, edit and produce digital assets for digital and social mediums.

  • Strong knowledge and high degree of familiarity and experience with current digital and social platforms (and the best means of maximizing content for each medium).

  • Experience in either working in a digital agency or managing day-to-day relationship with digital agencies.

  • Development of sound strategy documentation with demonstrable execution and results.

  • 5+ years in digital + creative industry / roles performing function specializing in digital asset development and platforms.

Preferred Skills, Knowledge and Experience:

  • MBA or Masters equivalent.

  • 3+ years in NGO sector and solid understanding of NGO fundraising.

  • Preferred experience in digital marketing and visual storytelling areas such as: UX, audience targeting, social listening, video development, experience and understanding with elements such as gamification, VR / AR etc.

  • Strong experience in campaign development and digital platform execution with a strong focus on engagement, measurement and reporting, able to demonstrate significant lift in results as a result.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 15% of the time.