World Vision International

Job Opportunities in Haiti

 

World Vision International travaille en Haïti depuis 1978. Elle implémente 19 Programmes de Zone (PZ) dans 3 départements du pays : l’Ouest (Port-au-Prince et La Gonâve), le Nord et le Plateau Central. Ces projets ont un impact direct sur environ 2 millions de personnes à travers la santé et la nutrition, l’eau et l’assainissement, la protection et la participation, le développement durable et l’intervention d’urgence.

Nous recherchons des professionnels engagés et talentueux qui partagent nos valeurs fondamentales, notre vision et notre mission ainsi que notre passion à aider les autres à expérimenter la vie dans toute sa plénitude.

Current Opportunities

Head of Supply Chain

TITLE OF THE POSITION: HEAD OF SUPPLY CHAIN

JOB DESCRIPTION/ PUBLICATION TEXT

PURPOSE OF POSITION

Provide overall leadership, oversight and management support for all aspects of administrative, facility maintenance, asset management, procurement, logistics, warehousing, fleet and IT management in the World Vision Haiti Office. This position is seen as a strategic partner responsible for ensuring accountability, stewardship, coordinating planning processes, strengthening team capacity, developing and implementing strong internal controls and risk management as well as the utilization and safeguarding of assets according to WV approved policies and procedures.

MAJOR RESPONSIBILITIES

% Time

Major Activities

End Results Expected

60%

  1. Provide strong and positive leadership to the Supply Chain department ensuring competent and motivated staff are hired and retained, providing efficient delivery of services.

  2. Coordinate professional and personal development of Supply Chain staff through adequate orientation, on-the-job coaching, identification of learning, training needs and opportunities.

  3. Model Christ-centered servant leadership and support spiritual development of his/her team.

  4. Ensure partnership Supply Chain policies and procedures are understood by all stakeholders

  5. Develop strong networks internally (other NOs and partnership entities) and externally (other NGOs, Providers, communities, etc.) through effective communication, relationships and twin citizenship.

  6. Promote shared resource networks within the region

  7. Adhere to WVI key policy documents – mission, core values, and covenant of partnership.

  8. Providing cost analysis, promoting benchmarks and making recommendations for determining effective resource utilization at all levels.

  9. Contributing to the development of appropriate policies and procedures for procurement of goods and services, in collaboration with the Supply Chain team.

  10. Prepare the budget for the Supply Chain and control the budget to ensure expenses are within the required amount

  11. Design and manage systems, policies and procedures that provide appropriate levels of security and control of WV assets, resources and operations.

  12. Define and implement efficient and effective internal control systems.

  13. Follow up on implementation of audit findings.

  14. Coordinate and ensure an optimal interface between the supply chain and business units for efficient customer service delivery.

  • Supply Chain staff is robust and resilient, working together well, resulting in Supply Chain management that adds value to the ministry and well-being of children

  • Effective performance management per WVI guidelines and standards

  • Improved retention rate of top performers and key contributors

  • Low turnover rate for key Supply Chain staff

  • Documentation and sharing of best practices among Supply Chain staff, within and across regions

  • Non-Supply Chain staff understand their role and responsibilities

  • Supply Chain team viewed as valued business partners, both internally and externally

  • Good image of the office in country and in the partnership

  • NO expenditures are within approved NO budget limits and benchmarks

  • Supply Chain budget completed within standards & deadline. No overspending at the end of the fiscal year

  • Minimum acceptable audit risk ratings and timely implementation on internal and external audit recommendations

  • Procurement policies and procedures in place

  • Program procurements carried out as per agreed timeline

  • Supply sources are readily available for effective procurement processes

10%

  1. Ensure improved office/programs connectivity

  2. Facilitate and ensure preparation of and adherence to computer usage policies

  • Internet and other connectivity are fast and stable at every location

  • Computer usage policy prepared, approved and operational.

15%

Ensure office disaster preparedness and policies updated to include new technologies, trends and threats.

Ensure that WV assets are secured, safe and well maintained; oversee logistics coordination

Ensure that WV provides quality hospitality services to staff and visitors

Transportation/Logistics. Responsible for vehicle procurement, management and maintenance.

Responsible to ensure warehousing is performed at partnership standards, inventory is performed regularly and goods are distributed on a timely basis.

Security guidelines and procedures are in place for the assets

# of incident reports

Building facilities are well-managed

Travel and accommodation information are readily accessible by all staff and visitors

Air-ticketing, passport and visa services are well managed

Warehouse reports are reconciled and submitted on a timely and accurate basis.

GIK is minimized, due to effective distribution schedules.

15%

Build capacity of Team Leaders and other direct reports, through coaching for performance, supervision and support that develop their capacities and skills, enhance their performance and spiritual formation.

Lead the process of training and capacity building initiatives in the area of supply chain management to ensure that WV partnership and WVH standards are met.

Support P&C / OD in the development of Capacity Building Proposals.

Training and capacity building provided to Supply Chain Management team.

KNOWLEDGE, SKILLS AND ABILITIES

Bachelor’s degree in Accounting, Finance or Business Administration, or a related field

Minimum 5 years of experience in Management position with medium business/medium NGO/government agency

Solid knowledge of Supply Chain principles and Process improvement/management.

Ability to solve complex problems and to exercise independent judgment.

Must be able to lead and manage a team.

Good working knowledge of computerized systems. Must be computer literate in Microsoft Office programs.

Intermediate in written and spoken English

Good oral/written and interpersonal skills.

Able to work on a cross-cultural environment with a multi-national staff.

Ability to travel within country, regional and internationally

The position requires ability and willingness to travel domestically and internationally up to 30% of the time.

Grant Finance Officer

GRANTS FINANCE OFFICER

TEXTE DE LA PUBLICATION

BUT DE LA POSITION

Soutenir la bonne gestion financière des subventions et des projets spéciaux, à travers la conformité aux politiques et procédures financières de World Vision et aux règlements financiers des donateurs. Contribuer au développement et la mise en œuvre de systèmes et procédures pouvant assurer la qualité et la fiabilité des rapports financiers soumis aux donateurs. Appuyer l’acquisition de nouveaux financements en participant qualitativement aux processus de préparation des nouveaux budgets de propositions.

RESPONSABILITÉS PRINCIPALES

Activités principales

Participer dans les processus de préparation des budgets et documents conceptuels pour les nouvelles propositions de subventions en coordination avec le Coordinateur de la Finance des Subventions.

S'assurer que les projets de subvention de World Vision Haïti sont gérés conformément aux exigences financières du Bureau d'appui et des donateurs. Veiller à ce que les imputations comptables soient conformes aux régulations du donateur et aux lignes budgétaires approuvées.

Produire et soumettre des rapports financiers mensuels et trimestriels des subventions en conformité avec les politiques et procédures de rapportage du Bureau dAppui et des donateurs.

Assurer en collaboration avec le Coordinateur de la Finance des Subventions le suivi et le contrôle de la conformité aux politiques et procédures financières et comptables du Bureau dappui et des donateurs, ainsi que ladoption de mesures correctives en cas de non-conformité

Contribuer à l'élaboration de politiques, procédures et de systèmes liés à la conformité des projets de subvention avec les politiques financières du Bureau d'appui et des donateurs.

Soutenir le Coordinateur de la Finance des Subventions dans la communication efficace des politiques et procédures financières du Bureau dappui et des donateurs ainsi que l’orientation et la formation du personnel des projets sur la gestion financière des subventions et les régulations des donateurs

Collaborer avec les auditeurs internes et externes dans le cadre des audits de conformité (circulaire OMB A-133) et tout autre type d’audit lié aux projets de subvention. Assurer que les recommandations d’audit sont mises en œuvre dans les délais raisonnables.

Sassurer, en collaboration avec la Finance du Bureau Central, que les couts inadmissibles imputés sur les projets de subvention soient réalloués de façon systématique sur une base mensuelle avant la finalisation des rapports financier

Assurer que les comptes bancaires, les transferts de fonds et les budgets approuvés dans myPBAS sont réconciliés mensuellement avec les données de Sun System ; assurer que les montants en suspens sont régularisés dans les délais

CONNAISSANCES, COMPÉTENCES ET APTITUDES

Licence en Comptabilité, Finance ou Economie

Bonne connaissance des logiciels de comptabilité de préférence Sun System ; niveau avancé en Microsoft Excel

3-5 ans d’expérience de comptabilité/finance dans une ONG Internationale de préférence dans un poste similaire

Maitrise du Français et de l’Anglais (écrit et parlé)

Diplôme de Comptable Professionnel Agréé d’Haïti (CPAH) est préférable

Expérience dans la gestion financière des subventions gouvernementales.

Ce que vous aurez en retour :

Vous ferez partie d’une équipe dynamique et dévouée dont les membres travaillent ensemble pour fournir un service de qualité aux communautés. Nous nous engageons à vous offrir dans la mesure du possible des opportunités dapprentissage et de perfectionnement afin que vous puissiez développer au maximum vos capacités et votre potentiel. Nous vous donnerons également un encadrement dans votre plan de développement individuel et encouragement dans le développement de votre carrière. Vous aurez des échanges avec les bureaux internationaux soit dans le cadre de formation / séminaire ou dans le cadre de déploiement temporaire.

Ce que vous devez faire maintenant :

Vous êtes intéressés à faire partie d'une organisation Internationale novatrice ou vous connaissez quelquun qui en aimerait bien en faire partie, envoyez votre CV mis à jour en cliquant sur longlet : Appliquer pour ce poste.

Facilities & Asset Manager

FACILITIES & ASSET MANAGER

TEXTE DE PUBLICATION

World Vision est une organisation de solidarité internationale qui lutte contre toutes les formes de pauvreté et d’injustice à travers ses programmes d’aide humanitaire d’urgence, de développement et ses actions de plaidoyer. Inspirés par nos valeurs chrétiennes, nous apportons une aide aux enfants et aux familles les plus vulnérables sans aucune forme de discrimination contre la religion, la race, l’ethnicité ou le genre.

«  Notre vision pour chaque enfant, la vie dans toute sa plénitude; Notre prière pour chaque cœur, la volonté d’y parvenir. »

Notre mission consiste à suivre le Seigneur et Sauveur Jésus-Christ en travaillant avec les pauvres et les opprimés pour promouvoir la transformation de l’être humain, rechercher la justice et rendre témoignage à la bonne nouvelle du royaume de Dieu.

Votre Nouvelle Organisation intervient dans environ 100 pays et compte plus de 45,000 employés et s’est établie en Haïti depuis près de 40 ans et travaille activement dans 3 départements du pays : l’Ouest, le Nord et le Plateau Central, œuvrant essentiellement dans les domaines de la santé, la nutrition et l’assainissement. Nous cherchons une personne expérimentée en support administratif au niveau exécutif.

Votre nouveau rôle comme « Facilities & Asset Manager » vous offre la possibilité de faire partie de l’Equipe de Finance et Administration de la World Vision Internationale Haïti et de gérer et superviser tous les projets de construction d'installations et de maintenance pour tous les sites de World Vision International Haiti Soutenir la Direction financière et administrative dans les services, la maintenance et la gestion stratégique des actifs et des ressources de l'organisation. Entre autres, vous aurez les responsabilités suivantes :

Assurer et coordonner tous les processus lies à la gestion et à la maintenance des locaux conformément aux standards et normes en vigueur

Assurer et coordonner la gestion de tous les processus liés à l’enregistrement légale, l’assurance, la conformité avec l’administration fiscale et à la législation en vigueur, l’actualisation de la valeur des actifs, la vente, le transfert ou la cession des locaux conformément aux lois en vigueur et aux politiques et procédures de l’organisation

S’assurer que toutes les requêtes de maintenance sont reçues et traitées dans les 48 heures en coordination avec le service demandeur

Mettre en place un plan de gestion prospective et de maintenance fonctionnelle de tous les actifs et biens de l’organisation et s’assurer de sa mise en œuvre effective.

Coordonner et superviser tous les processus liés à l’inventaire et à la cession (vente, transfert, donation ou mise en rebut des biens obsolètes) des actifs et biens de l’organisation

Développer et mettre en œuvre des politiques et procédures d’inventaires fiables et cohérentes accompagnées de solides systèmes de contrôle interne.

S’assurer que toutes les personnes impliquées dans l’inventaire sont bien orientées sur les politiques et procédures d’inventaire ainsi que les systèmes de contrôle interne

S’assurer que tous les actifs et biens de l’organisation sont bien gérés et peuvent être retracés au travers de systèmes d’inventaire fiables.

Qu’est-ce que vous avez besoin pour appliquer :

Description

Education

Master en Administration, en Affaires ou tout autre domaine afférant ou Licence avec une combinaison d'expérience pratique pertinente

Connaissance & Compétence

Capacité à motiver le personnel pour obtenir des résultats

Capable de tirer parti des opportunités clés pour atténuer les risques d'affaires

Capable de travailler sous pression et superviser des projets dans plusieurs emplacements

Compétence technique et supervision dans le développement des systèmes d'affaires, les contrôles internes, politiques et procédures

Capable d'articuler et communiquer des idées oralement et par écrit

Capacité de communication courante en Français et en créole

Connaissance pratique de l'anglais

excellentes compétences interpersonnelles

Capable de travailler dans un environnement multiculturel avec une équipe multinationale

Expériences

Minimum de 5 ans d'expérience dans l’Administration avec une expérience dans l’entretien et la gestion des locaux, des actifs et des biens

Expérience de 3 ans dans un poste similaire

Ce que vous aurez en retour :

Vous ferez partie d’une équipe dynamique et dévouée dont les membres travaillent ensemble pour fournir un service de qualité aux communautés. Nous nous engageons à vous offrir dans la mesure du possible des opportunités d’apprentissage et de perfectionnement afin que vous puissiez développer au maximum vos capacités et votre potentiel. Nous vous donnerons également un encadrement dans votre plan de développement individuel et encouragement dans le développement de votre carrière. Vous aurez des échanges avec les bureaux internationaux soit dans le cadre de formation / séminaire ou dans le cadre de déploiement temporaire.

Ce que vous devez faire maintenant :

Vous êtes intéressés à faire partie d'une organisation Internationale novatrice ou vous connaissez quelqu’un qui en aimerait bien en faire partie, envoyez votre CV mis à jour en cliquant sur l’onglet : Appliquer pour ce poste.

Response Programmes Director

*Country location to be determined based on response.

*Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

PURPOSE OF POSITION:

The Response Programmes Director oversees/leads the Sector Programming Team, including Program Officer(s), Design Monitor Evaluation (DME), Humanitarian Accountability and Information Management. The Programme Director supports the Response Director (RD) and Operations Director (OD) in designing the response strategy and operations plan and works in close coordination with both.

The Response Programmes Director is responsible to manage grant acquisition, assessments, monitor and humanitarian accountability and liaises with Support Offices (SOs), and international donors.

Response Programmes Director is part of the Response Senior Leadership Team. Response Programmes Director will coordinate/advise with Response Director (RD)/Senior Leadership Team (SLT) go or no go for proposals.

KEY RESPONSIBILITIES:

Establish, lead, resource and staff the programmes unit to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to National Office (NO) capacity building in the area of emergency response in coordination with NO leadership and Human Resources (HR).

  • Determine Programmes organisational structure and staffing plan with HR.

  • Work with HR to recruit and deploy Programmes staff and plan for capacity development.

  • Ensure Programmes staff handovers are conducted.

  • Develop Programmes budget in coordination with Finance.

  • Support RD and Finance in developing Response Budget, ensuring strong alignment and coordination with Operations team during budgeting and budget management process.

  • Plan for Programmes Unit transition/integration with NO, where applicable.

Lead the programme planning process to ensure alignment with context, humanitarian needs, response strategy as well as operational feasibility and technical quality:

  • Support development of operational intent plan to align with funding allocations ensuring operational feasibility and

  • technical quality.

  • Support Sectors and Operations Director to draft response plan.

  • Work with Grants, Acquisition and Management (GAM) to coordinate grant acquisition.

  • Write Operational Intent inclusive of targets.

  • Prepare project RACIs (responsible, accountable, consulted, informed) for new grants.

Oversee donor liaison and advocacy is undertaken to resource operations plan to address humanitarian needs. The Response Programmes Director will ensure that the GAM team undertake the following activities:

  • Monitor and analyse donor opportunities to ensure they align with operational intent.

  • Communicate humanitarian needs identified through assessments, monitoring data and community feedback to in-country donors and Support Offices International Programmes Groups.

  • Represent World Vision with potential donors (ECHO, DFID, EU, OFDA, etc.) including bilateral, multilateral and corporate.

  • Collaborate with Advocacy to influence donor funding strategies when appropriate.

  • Liaises with SOs regarding donor priorities and opportunities for funding.

  • Support Finance in the allocation and tracking of response funding to ensure response strategic priorities are funded and effective leveraging of available funding.

  • Support mapping of all funding sources with Finance.

  • Support funding allocation process (Private Non Sponsorship & grant opportunities) in coordination with Finance, Response Director and Operations to reflect response strategic priorities, operational realities and ensure compliance with relevant funding regulations.

  • Support Finance to track donor funding allocation and commitments to ensure response strategic priorities are funded.

  • Oversee development and submission of project proposals to donors to resource operations plan.

  • Develop project proposals with Operations, Advocacy, Finance and relevant Support functions and ensure stakeholders have the opportunity to review proposals and raise issues prior to submission to donors.

  • Ensure proposals are aligned with the operational plan, sector DADDs and standards.

  • Ensure proposals are aligned with accountability standards and basic DME requirements.

  • Maintain donor and SOs communications to facilitate funding acquisition.

  • Support Finance to ensure an up-to-date funding matrix.

Ensure support for Finance to establish grant management system to guarantee fulfillment of donor requirements:

  • Support Finance to conduct grant orientation or grant start-up workshops for relevant staff.

  • Plan and manage donor reporting to ensure that all donor requirements are met.

  • Support Finance with monitoring of grants for compliance with grant requirements.

  • Oversee planning, implementation, analysis and sharing of findings from assessments and program monitoring.

The Response Programmes Director will ensure that the DME team undertake the following activities:

  • Design and implement community consultation processes to ensure understanding of World Visions role, planned interventions and provide opportunities for input and feedback into programme and project designs.

  • Design and implement Information Provision plan to ensure that accurate and reliable information about the programme is made available and shared with communities in a timely and accessible manner.

Establish and support implementation of complaint and feedback mechanisms:

  • Document, implement and monitor complaint and feedback systems to ensure timely responses to communities.

  • Consolidate and analyse community complaint information to inform Operations and response management of key issues raised by beneficiaries.

  • Coordinate Humanitarian Accountability planning and learning with other accountability focused INGOs and LNGOs.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 3-5 years in leadership role in the humanitarian assistance and development sector, with a significant portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Experience in program management and implementation of multi-sectoral emergency response projects.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Work experience as Program Officer at least for 1-3 years in a country other than the home country.

  • Strong team leadership skills.

  • Emotional Intelligence (self awareness, managing emotions and those of others, remaining calm/composed, dealing with ambiguity and change).

  • Understand Humanitarian Industry and have proven experience within a relief setting.

  • Effective in written and verbal communication in English.

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders.

Preferred:

  • Previous experience working in complex emergency/rehabilitation settings.

  • Experience coordination with INGOs and other key stakeholders-High degree of negotiation and persuasion skills.

  • Ability to work with a reasonable level of comfort in high tension and high security risk situations.

  • Ability to maintain performance expectations in diverse cultural contexts psychologically stressful environs and physical hardships.

  • Ability to facilitate the creation of cross-functional project teams and the development of national strategies.

  • Excellent time-management and prioritization.

  • Demonstrates openness and transparency.

Response Director

*Country location to be determined based on response.

*Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

PURPOSE OF POSITION:

The Response Director (RD) has primary responsibility for directing the response from strategy to implementation, inclusive of performance and oversight of all aspects of the response. She/he should develop and maintain an efficient, cohesive team, while ensuring effective coordination and relationships with the other agencies, officials, beneficiaries, donors and all areas of the Partnership.

KEY RESPONSIBILITIES:

Develop and monitor implementation of response strategy that addresses WV strategic goals to meet humanitarian needs:

  • Lead response strategy development with National Director (ND), Regional Leader (RL), Partnership Executive Team

  • (PET) and other senior stakeholders.

  • Ensure primary and secondary information on needs inform strategy formulation.

  • Ensure context analysis informs strategy development.

  • Consult with ND and RL to ensure National Office (NO) strategy and plans (including Child Wellbeing targets) are taken into account in

  • response strategy formulation.

  • Ensure strategy aligns with anticipated capacity.

  • Monitor appropriateness of strategy in addition to implementation of strategy and transition plans.

Ensure response is staffed to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to NO capacity building in the area of emergency response in coordination with NO leadership and Human Resources (HR).

  • Determine response organization structure with ND and HR.

  • Conduct high-level workforce planning with HR and mobilise surge functions as required.

  • Oversee the recruitment of the RDs direct reports.

  • Ensure defined accountabilities under the Emergency Management System (EMS) are clear for each function including Term of Reference (TOR) objectives and qualitycriteria.

  • Ensure HR works with EMS functions to identify workforce requirements.

  • Ensure HR plans for capacity building with EMS functions.

  • Ensure HR develops performance planning and review processes that include quality criteria.

  • Ensure HR establishes a staff care function and mechanisms that support staff well-being.

  • Consult ND to plan Response team transition/integration.

  • Ensure adequate internal communications mechanisms are in place to ensure policies, information and decisions are shared with staff as appropriate.

Establish and maintain effective working relationships with humanitarian actors, government representatives, World Vision stakeholders, the media and general public:

  • Represent the response in Partnership Executive Team and Partnership Coordination Team (PCT) (where activated).

  • Identify and highlight areas of conflict to Response Senior Management Team (SMT), ND, RL and Partnership

  • Executive Committee (where activated).

  • Create and maintain collaborative relations and where appropriate partnerships with government, other NGOs, UN

  • agencies, civil society, churches, bi-lateral missions and donors.

  • Participate in consortium meetings and Response related national coordination meetings.

  • Ensure World Vision is represented at relevant technical and coordination mechanisms in-country.

  • Serve as an organizational spokesperson for media interviews, advocacy initiatives and other public events.

Develop and plan response to achieve response strategy goal and objectives:

  • Provide oversight to funding allocation (i.e. Private Non-sponsorship or PNS, grants, etc) to ensure alignment with

  • strategy and humanitarian needs.

  • Ensure response programme development meets World Vision and international standards.

  • Ensure that adequate funding to address humanitarian needs is acquired.

  • Ensure Advocacy staff are empowered to integrate advocacy across sectors and to develop child-focused advocacy positions which are aligned with strategy and organisational priorities, in strong alignment with NO and Response

  • Operations teams.

  • Facilitate the signing of MOUs and contracts, with donors, Support Offices (SOs) and other relevant stakeholders.

  • Ensure appropriate waivers are in place to facilitate timely response implementation.

Implement response programme in accordance with commitments to meet international and WV standards:

  • Ensure that accessible beneficiary feedback mechanisms are established and functioning.

  • Ensure staff establish community accountability methods across all of the response program.

  • Monitor and identify risks to programme quality and coordinate resources to address them.

  • Ensure that all programmes are implemented, monitored and evaluated according to set plans and that agreements

  • with donors, SOs and other stakeholders are adhered to.

  • Ensure management meetings address quality risks, relevant monitoring data and community feedback.

  • Initiate resourcing mechanisms and ensure financial and material (in-kind) resources are managed according to WV

  • standards, donor and SO agreements.

Initiate response funding mechanisms with support of ND, RL & Regional HEA Director (RHEAD):

  • Ensure that funding is managed and accounted for in compliance with donors and Support Offices agreements and WV standards.

  • Ensure that programme and projects audits are planned and conducted as per WV audit regulations and donor government requirements.

  • Ensure that audit reports are responded to and recommendations implemented.

Ensure that response meets World Vision minimum quality standards and supports program improvement, reflection, learning and innovation:

  • Ensure previous response learnings from Global learning facilitator are reviewed in program design.

  • Encourage the incorporation of best practice and innovation in program design.

  • Ensure all functions have quality planning sessions to meet quality objectives of their TOR.

  • Ensure achievement level of all function quality objectives is monitored monthly and reported.

  • Ensure risks that prevent the achievement of quality objectives are reported and rapidly addressed.

  • Ensure mechanisms are established to identify, document, and share lessons learned with Partnership.

Oversee Security function, planning and implementation to ensure response staff and organisational safety and security:

  • Ensure staffing of Security function.

  • Provide oversight to implementation of security protocols as per CSR.

  • Facilitate inter-agency coordination for information sharing and intelligence sharing.

Ensure response internal and external reporting requirements are met:

  • Liaise with Programmes and Info Management to ensure internal and external reporting requirements are planned for

  • and reports are prepared.

  • Review and submit partnership programme reports.

  • Prepare and submit monthly management reports.

  • Ensure internal response coordination & information sharing mechanisms are functioning.

Ensure that response staff have appropriate housing, offices and information/communication systems:

  • Ensure that staff have access to appropriate office space/equipment, information/communication systems/equipment

  • and other facilities which enable them to carry out their responsibilities.

  • Ensure that all response vehicles and other equipment are well managed and maintained.

  • Where necessary, ensure that relevant staff have access to appropriate housing.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 5-7 years in leadership role in the humanitarian assistance and development sector, with a significant

  • portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Experience in serving as an organizational spokesperson to media and other external audiences.

  • Effective in written and verbal communication in English.

Preferred:

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders as well

  • as staff.

  • Ability to work in coordination with other humanitarian organizations.

  • Ability to analyse and make decisions in challenging situations in the absence of specific guidance and/or full

  • information.

  • Ability to communicate and model to staff positive behaviours which help them remain resilient and effective in dynamic and high pressure environments.

Work Environment:

  • Work hours are often in excess of 12 hours per day during difficult periods of the response.

  • Responses are often mounted in insecure or natural disaster-prone contexts, which may disrupt normal work patterns

  • and generate staff safety issues.

  • Work and housing environments may at times be well below normal standards in terms of facilities, equipment, food availability and hygiene.

Response Operations Director

*Country location to be determined based on response.

*Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

PURPOSE OF POSITION:

Response Operations Director leads the Operations team and oversees the implementation of the response activities. He/she transforms the response strategy into implemented reality, managing day-to-day sector activities and providing technical guidance to the Programmes team for design and programme quality.

KEY RESPONSIBILITIES:

Ensure program planning is informed by technical standards and operational viability:

  • Contribute to planning of sector requirements for people, funding and supplies.

  • Ensure all program designs are based on needs assessment findings (primary & secondary data) and analysis,

  • targets the most vulnerable/chronically and is operationally viable.

  • Ensure all programs refer to technical standards, consider government standards and are aligned with Strategic

  • Guidance and Do-Assure Dont Do (DADDs) for the First Phase of Emergency Responses and Sector Packages.

  • Ensure inclusion of advocacy issues and cross cutting themes are considered in design.

  • Ensure programs and projects are measured according to technical standards and Child Well-being targets.

  • Ensure Operations Plans are developed and implemented with community engagement, taking into account local capacities and utilising Do No Harm/Local Capacities for Peace (DNH/LCP).

Establish, lead, resource and staff Operations unit to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to National Office (NO) capacity building in the area of emergency response in coordination with NO

  • leadership and Human Resources (HR).

  • Determine Operations organisational structure and staffing plan with HR.

  • Monitor recruitment and deployment of Operations staff and plan for capacity development.

  • Ensure Operations staff handovers are conducted.

  • Develop Operations budget in coordination with Finance, ensuring strong alignment and coordination with

  • Programming team during budgeting and budget management process.

  • Plan for Operations transition/integration.

Conduct response operational planning to ensure effective coordination and timely delivery of response activities:

  • Plan and facilitate detailed operational plan and delegate responsibilities to carry out plan.

  • Ensure Accountability mechanisms are in place for Community and stakeholder feedback.

  • Planning process considers community requirements (i.e. timelines) and progress is monitored by Design, Monitoring & Evaluation (DME).

  • Facilitate planning between sectors to meet overall program goals.

  • Facilitate requirements planning with Support Services.

  • Ensure collaborative planning with external stakeholders such as UN Agencies, other NGOs and Government ministries where possible through coordination mechanisms.

Oversee implementation and monitoring of operations to ensure achievement of response goals and objectives and inform operational improvement:

  • Monitor results against sector plans and address identified issues.

  • Monitor expenditure reports and take corrective action with Finance and Programs.

  • Review Monitoring & Evaluation (M&E) and Accountability data with Sectors and Programs to identify and address any issues for operational improvement.

  • Review context analysis with Programs and Liaison for Operational Intent adaptation.

  • Review findings of learning events and evaluations with Programs to make operational improvements.

  • All evaluations of sector interventions are planned with DME to assess effectiveness and timeliness.

Oversee development and implementation of operations reporting systems to support timely and accurate reporting:

  • Establish and implement internal reporting system in coordination with DME.

  • Ensure Operations provide input for grant/donor and program milestone and reports to Programs.

  • Write report on quality risks and their resolution and submit to Response Director on regular basis.

  • Ensure that Operations meets reporting requirements for Clusters, Ministries and/or in-country stakeholders.

Ensure implementation of response operations according to safety standards with support from the Security function:

  • Organise security assessments for all field operations that inform a security plan.

  • Implement the recommendations of the security plan for all field operations.

  • Ensure security incident reporting protocols are complied with by operations staff.

  • Ensure Operations staff adhere to security standards for staff movement and communications.

  • Work with Security to ensure safe and effective Civil/Military relationships with armed actors.

Ensure operations meet WV minimum quality standards and support improvement, reflection, learning and innovation in sectors:

  • Ensure previous sectors learning from Global Learning Facilitator are reviewed.

  • Encourage the incorporation of sector best practice and innovation.

  • Ensure sector have a quality plan to meet quality criteria and minimum sector standards.

  • Ensure achievement of all function quality criteria is monitored and reported regularly.

  • Ensure risks limiting achievement of objective to quality criteria are reported & rapidly addressed.

  • Ensure mechanisms are established to identify, document, and share function lessons learned.

Coordinate with Support Services function for ongoing provision of funds, staff, equipment, vehicles and supplies to ensure timely implementation of operations:

  • Ensure Ops submit clear and timely budgets and funds requests to Finance.

  • Ensure Ops submit clear and timely staff plans to HR and immediately advises on changes.

  • Ensure Ops follow Finance procedures to rapidly process payments to suppliers.

  • Ensure Ops submit vehicle requirements to logistics and follow vehicles management guidelines.

  • Ensure Ops submit communications requirements to ICT and follow ICT procedures.

  • Address delays in Support Services to Response Manager for rapid resolution and waivers.

Identify, report and refer operational blockages caused by external actors to Liaison to be addressed through external advocacy:

  • Establish operation team protocols where sector and geographic leads identify and report where external actors are

  • delaying/preventing implementation.

  • Refer issues delaying implementation to Liaison to resolve through inter-agency coordination and/or government

  • relations.

  • Ensure protection issues are reported and addressed in coordination with Advocacy.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 5-7 years in leadership role in the humanitarian assistance and development sector, with a significant

  • portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Experience in program management and implementation of multi-sectoral emergency response projects.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Strong team leadership skills.

  • Emotional intelligence (self awareness, managing emotions and those of others, remaining calm/composed, dealing

  • with ambiguity and change).

  • Effective in written and verbal communication in English.

  • Academic and on-the-job training in at least one of the support services or response-sector relevant areas.

Preferred:

  • Understanding of the international humanitarian system, particularly the systems, structures and key actors.

  • Understanding of the key accountabilities that must be maintained in a response (beneficiaries, donors, peers).

  • Ability to lead operational planning processes.

  • Strong communication skills (oral and written) with ability to express ideas and concepts clearly and persuasively with

  • senior internal and external stakeholders.

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders as well

  • as staff.

  • Ability to work in coordination with other humanitarian organizations.

  • Ability to analyse and make decisions in challenging situations in the absence of specific guidance and/or full information.

  • Ability to communicate and model to staff positive behaviors which help them remain resilient and effective in

  • dynamic and high pressure environments.