World Vision International

Job Opportunities in Jordan

World Vision was officially registered in Jordan in 2008, with a history of responding to the Iraqi refugees crisis along with its local partners and sponsors. The organization started responding to the Syrian crisis in March 2013 by implementing programs in different sectors such as NFI, WASH, education, protection… etc, in both the camps and host communities benefiting Syrian refugees and vulnerable Jordanian families affected by the Syrian crisis.


  • 83,114 vulnerable Jordanians received rice distribution in partnership with Tkiyet Um Ali as a local partner
     



  • 12 Child-Friendly Spaces were established providing safe places for children to play, learn and process their experiences in host communities in Irbid, Zarqa, Mafraq and Amman, in collaboration with partners including the Jordan River Foundation, Princess Salma Centre and Princess Basma Centre (PBC).


     
  • WASH technician

    Position Title: WASH technician

    PURPOSE OF POSITION

    To support WASH projects by adapting and applying Field techniques, conducting tests and inspections, preparing reports and calculations.

    MAJOR RESPONSIBILITIES

    I - Implementation

    • Collects field data for various types of WASH activities using manual or electronic survey devices and test equipment's

    • Monitor construction sites to ensure adherence to safety standards, building codes and specifications

    • Measure dimensions and verify level, alignment and elevation of structure and fixtures to ensure compliance to the design, building plans and codes

    • Monitor installation of plumbing, wiring, equipment, and appliances to ensure that installation is performed properly and is in compliance with applicable regulations

    • Assists the inspection, sampling, and/or testing of the construction materials, structures, fixtures and systems

    • Carries, sets, and operates all equipment's and survey related tools for assessment, monitoring maintenance and evaluation purposes

    • Maintain daily logs and supplement inspection records with photographs and marking the layout drawings

    • Performs general maintenance on equipment's, including calibration of instruments and inventory counts of all WASH items

    I- Design

    • Support engineers to finalize the designs by providing the necessary information from practical and technical perspective

    II – Capacity Building

    • Work closely with engineers to provide technical expertise (e.g. mentoring monitoring, water quality, assessments) related to the planned infrastructure works carried out at each site

    • Support WASH Assistants to utilize simple infrastructure monitoring tools (e.g. checklists).

    IV - Information Management/Reporting:

    • Report the daily progress of works to supervisor

    • Submit regular reports related to the project’s WASH infrastructure to supervisor

    V- Other Duties

    Security management responsibilities:

    • Responsible of the day-to-day security management

    • Abide by the security procedures and policies and report any breaches

    • Participate in personal safety training as required

    HEA responsibilities:

    • Be aware of emergency procedures in a response,

    Other duties:

    • Attend and participate in capacity building trainings locally and internationally, if any

    • Attend and participate in WVL’s spiritual nurture events and other organizational events

    • Perform other relevant tasks as assigned

    KNOWLEDGE, SKILLS AND ABILITIES

    • Knowledge of basic arithmetic.

    • Knowledge of the practices and materials used in basic engineering work.

    • Knowledge of the practices and materials used in engineering work.

    • Knowledge of engineering terminology.

    • Ability to comprehend and carry out oral and written instructions.

    • Ability to use and maintain equipment.

    • Ability to maintain records and prepare reports.

    • Ability to communicate effectively.

    • Ability to maintain favorable public relations.

    • 2-3 years' experience in an infrastructure project (Fully aware of the technical details in order to get the work done)

    • Ability to travel across the country regularly for training, assessment, regular monitoring and evaluation

    • A high level of diplomacy and networking skills is required

    • Cross-cultural sensitivity, flexible worldview, emotional maturity and physical stamina

    • Ability to work in and contribute to team building environment

    • Ability to maintain performance expectations in psychologically stressful environments and physical hardship conditions with limited resources

    • A full commitment to World Vision’s core values and mission statement.

    • Full adherence to security protocols

    • Experience working collaboratively in a team Experience in working with NGOs.

    • Experience in construction of water supply, sanitation, road, drainage and housing construction.

    • 90% Field work; 10% Office work

    Syria Head of Operations

    PUPRPOSE OF POSITION:

    Under the supervision of the Syria Response Manager, the Syria Head of Operations is responsible for overseeing the implementation of World Vision’s operations across Syria – providing direction, oversight and coordination to ensure that all programs are implemented to achieve desired results while adhering to humanitarian standards, processes and budgets, and that risk mitigation and compliance measures are in place and implemented.

    KEY RESPONSIBILITIES:

    Strategy and Vision:

    • Support the Syria Response Manager and the Syria Senior Leadership Team in strategic planning, ensuring that the implementation of activities aligns with Syria-wide strategic objectives.

    • Support efforts to strategically position World Vision for new opportunities across Syria.

    • Advocacy and communications: support targeted messaging and products for Syria.

    Operations Management:

    • Operational integrity: Assure that all programming inside Syria is properly planned and implemented to meet agreed upon results, timelines and budgets according to donor and WV agreements. Identify gaps in management oversight and work with field team as well as other SMT stakeholders to manage the risk resulting from these gaps.

    • Resource management & planning: Assure field operations are adequately resourced and staffed. Ensure that budgets and structures both reflect operational needs vis-a-vis planned activities and also donor guidelines and requirements.

    • Operations expansion: Facilitate surveys and assessments in new areas as identified in the response strategy.

    • Liaison: Establish and maintain effective working relationships with government authorities, UN agencies, peer NGOs, donors and World Vision stakeholders.

    Security and Risk Management, including Due Diligence and Compliance:

    • Ensure the Syria program adheres to WV’s Alternative Operating Procedures and global-level policies, and monitor compliance by maintaining close oversight of expenditure, procurement and other operational aspects of the programme.

    • Immediately escalate (perceived or proven) instances of fraud, waste, abuse and diversion, to the Syria Response Manager, relevant WV Departments and donors – in line with WV reporting procedures.

    Security:

    • Work closely with WV Response Security Director and other security staff to support safety and security management for WV’s Syria operations, including implementation with partners.

    • Support Area Managers to ensure that security plans and documentation are in place and integrated into project implementation, and that any concerns related to the safety or security of WV staff, partner staff, or affiliate staff or assets are raised to the Syria Response Manager and Syria Security Director in a timely manner.

    • Manage security incidents when required/coordinate and chair Incident Management Teams when required. Feed/escalate information and decisions to Head of Office and other key stakeholders.

    Team Leadership:

    • Serve as a member of WV’s Syria Senior Management Team consisting of the Syria Response Manager (‘Syria Country Director’), Syria Programme Manager, Syria Grants and Compliance Manager, and Syria Area Managers.

    • Resource management & Planning: Determine staffing requirements and lead recruitment, hiring, orientation and training with WV P&C.

    • Capacity development: Identify areas of priority professional development for staff. Assist in staff training and development and/or facilitate access to other internal and external professional development opportunities.

    • Performance management. Articulate performance standards relevant to actual role/position for direct reports. Monitor staff performance, hold staff accountable for performance outcomes, and provide feedback as needed.

    • Business processes. Plan and implement staffing procedures and systems to maximize operating efficiency in programme areas.

    Finance and Budget Oversight:

    • Resource management & planning: Direct involvement in the development of the operations department budgets.

    • Financial management & oversight: Constantly monitor financial expenditures and ensure alignment with approved budgets. Support Area Managers to ensure adequate budget management oversight is being delivered by ops team. Coordinate

    • closely with finance shared services team to address instances of non-alignment. Assure that financial reporting is accurate, within deadline(s), and in the proper format for relevant donor and internal WV business process requirements.

    Representation:

    • Support Area Managers to develop and nurture internal and external relationships and networks to ensure optimum communication and programme success.

    • Proactively participate in relevant external formal and informal coordination/ cluster meetings, and participate in Syria-level coordination mechanisms as requested by the Syria Response Manager.

    • Maintain a strong network of NGO , UN and Donor agencies, international and local civil society leaders, government officials and donors.

    • Work closely with the Syria Response Manager and other senior staff to ensure that healthy relationships with relevant authorities, government representatives and national partners are built/ maintained.

    Reporting Relationships:

    • Lead and manage WV’s Area Manager – Central Syria, Area Manager – North Syria, and Area Manager – South Syria, under the supervision and guidance of the Syria Response Manager. The number of Area Managers may increase based on geographical spread of new programming.

    KNOWLEDGE, SKILLS & ABILITIES:

    • Higher degree in International Development or other relevant area.

    • Strong knowledge of key sectoral areas, including programmatic approaches to health and protection programming.

    • Experienced and confident in external representation with donors and within formal and informal coordination structures, including within the Whole of Syria coordination structure.

    • Highly developed communication skills (oral and written) with ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders.

    • Demonstrated success as a collaborator and team builder committed to the transfer of knowledge.

    • Ability to work effectively under pressure.

    • Innovator and calculated risk taker.

    • Understands, values and promotes diversity to achieve organizational goals.

    • Knowledge of computer software such as MS Office and email programs.

    • Fluent in English (written and oral).

    • Full adherence to World Vision Child Protection, Code of Conduct and Conflict of Interest policies.

    • Experience and understanding of World Vision.

    • 10+ years proven experience with International NGOs, donor or UN agencies in emergency relief/ development programming and operations.

    • Concrete practical hands on experience in remote management aid delivery contexts.

    • Experience designing and implementing cross-border programs in Central Syria, through partners, highly preferred.

    • Must be eligible to obtain a Jordanian Work permit, and must be eligible to travel to other countries when required.

    Preferred Skills, Knowledge and Experience:

    • Basic Arabic language skills.

    Work Environment/Travel:

    • Position requires willingness and ability to continue to function in unpredictable and potentially hostile environments.

    • Irregular travel anticipated.

    Information Management Coordinator

    Position Title: Information Management Coordinator

    PURPOSE OF THE POSITION:

    The purpose of this position is to ensure that WVI Syria Office as a whole has functioning Information management systems that would consist of skills, knowledge, tools and processes to capture, process, disseminate and archive data at all levels of the organization, as well as to ensure that meaningful program information from internal and external sources are collected and centralized in a timely manner within WVI Syria Office to support decision making, evidence generation and stronger positioning of the office.

    The Information Management Coordinator would capture all World Vision Syria program information, works in coordination with the Programmes unit and all other operational and support units to map the information flows, the reporting requirements and the existing information archives. As well, s/he would liaise internally and externally to exchange vital programmatic information.

    The Information Coordinator holds a key role within WVI Syria Office to collate and provide standards and processes, tools, information and analysis to support the decision making by the Senior Management Team

    MAJOR RESPONSIBILITIES

    Management of Data System

    • Works with IMMAP on the establishment of the information management system.

    • Ensures the efficient and optimal management of WV Syria’s information and data flows through an appropriate, coherent and high-performance management system.

    • Plans IM activities and oversees their implementation; manages and supervises related resources.

    • Coordinates activities in accordance with practices and rules applicable to other actors involved in information management (state structures, humanitarian coordination, etc.).

    • Ensures ethical principles related to M&E and IM are respected, especially those concerning gender equality, fairness and “do no harm”.

    • In alignment with World Vision data protection SoP, protects confidential data, applies the principles of informed consent, and protects children during the collection, processing, analysis and use of all programmatic data.

    Management of data and tools

    • Takes responsibility for centralising and organising programme data collected in the field, and in particular:

    • Analysing the IM needs of project, programme, MEAL and IM teams, and defining and selecting appropriate IM tools and software

    • Ensuring that the information collection and management systems used by partners and project, programme and MEAL teams are integrated and consistent

    • Designing digital tools for entering, compiling and analysing data using appropriate software and platforms, and configuring data processing software as required

    • Designing, writing and sharing IM procedures, ensuring that these documents are adapted to users

    • Designs and establishes the master beneficiary database, and is primarily responsible for the security, updating and processing of data

    • Designs survey forms on mobile terminals and manages related platforms

    • When requested to do so by programme or MEAL teams, produces maps to explain the context or monitoring of activities, support decision-making, illustrate reports, etc.

    • Manages any existing professional tools (for example, Health Case Management, distribution tools, including EWARN, etc.)

    • Coordinating data entry and updates to tables, databases and software (with any IM operators, M&E staff, and project/programme team members involved in entering data)

    • Launching specific data cleaning and analysis operations as requested by MEAL Manager

    • Manages the security and archiving of all programmatic data generated by the projects, MEAL, programs and the other technical units. Ensures compliance to the data protection policy and that confidential data is protected in accordance with established rules

    • Managing relationships with external actors involved in IM (data sharing protocols, etc.)

    • Managing relationships with any external service providers involved in IM (contracting, monitoring service providers, evaluating, etc.)

    • Provides training to field teams so they can use the tools developed and advises programme and MEAL teams on data processing and analysis activities.

    • Reports any data quality issues to MEAL Manager and MEAL/QA Coordinators.

    • Informs the Project Manager and/or Programme Coordinator of any unmet targets, contextual changes (risks and opportunities) and negative effects on beneficiaries.

    Learning/training

    • Helps build the skills of teams and partners in the IM field

    • Ensures IM tools and procedures are capitalized on

    • Helps develop a dynamic approach to IM inside and outside World Vision (by creating connections between World Vision projects and delegations and as part of regional partnerships, networks, centres of expertise, working groups, etc.)

    Reporting, Security and child safety

    • Provides the analysis and indicator tracking required by MEAL Manager

    • Ensures reporting to external humanitarian for a is completed on time

    • Updates and keeps the master beneficiary database alive.

    • Reports on the whole of Syria beneficiary reach.

    • Understands and applies security policies, the Child Safeguarding Policy and fraud prevention policies.

    KNOWLEDGE, SKILLS AND ABILITIES

    • Bachelor degree in Software Engineer, Data Analysis or any relevant field of study

    • Thorough knowledge in quantitative and qualitative data collection methods, and analysis is essential, especially the use of SPSS / “R” software’s for quantitative analysis

    • Thorough knowledge of excel, Microsoft and coding.

    • Command of IT and file management tools in general

    • Minimum of 3 to 5 years of experience in the field of information management in humanitarian context.

    • Proven experience in establishing a fully functional IM system for an organization that’s supported by bilateral & multilateral international donors serving more than 50,000 beneficiaries within a period of 24 months.

    • Experience in designing and managing tools for entering, compiling and pre-analysing data, and an understanding of database issues

    • Experience with Data types and data collection methods, as well as data collection and processing in the field

    • Fluency in written and spoken English is required.

    • Fluency in the local language (Arabic) is required.

    • Previous working experience in Syria and local Syrian NGO can be an advantage.

    • Previous engagement with the Syria Crisis response in Turkey, inside Syria, Lebanon, Jordan & Iraq can be an advantage.

    • Good understanding on database management and data structures.

    Accounts Payable Office

    Position: Accounts Payable Officer

    Purpose of Positions: The purpose of the position is to ensure compliance with local legislation, WVI and donor requirements, to ensure sufficient Liquidity for smooth operations and to contribute to achieving the Finance function KPIs.

    Major Responsibilities:

    Local (Government) Reporting

    Ensure Compliance with Local legislation, WVI and donor requirements.

    Ensure accurate and timely submission of tax, social security and other mandatory reports required by local governmental bodies.

    Accounting, Compliance and Monitoring

    • Ensure review of the source documents/ payment packages before processing the payments to ensure alignment with local legislation and WVI and donor regulations.

    • Ensure accurate and timely financial data into the standard registers as required.

    • Ensure payments are processed within 3 working days after complete supporting documents submitted to the Accounting

    • Ensure all bank accounts balances reconciled monthly

    • Ensure all submitted EERs are reviewed timely and there are no outstanding advances to the staff.

    • Assist Accounting team Lead in audit preparation to provide required information

    • Assist the Reporting and Analysis team with monthly reconciliations as required

    • Perform site and partner monitoring visits

    Perform other duties as required

    • Attend and participate in capacity building trainings locally and internationally.

    • Attend and participate in WVL’s spiritual nurture and other organizational events.

    • Responsible of own security and actively contribute to a positive security culture.

    • Abide by the security policies and procedures and report any incidents or breaches to line manager and / or security manager.

    • Perform other duties as assigned by the Line Manager

    Knowledge and Skills:

    • Bachelor’s degree in Accounting, Finance or Business Administration, or a related field

    • Minimum 3 years of experience in accounting position with medium business/medium NGO/government agency

    • Experience with humanitarian aid in-country is a plus.

    • Practical Knowledge of financial systems, budget/cash flow monitoring and internal accounting controls.

    • Computer aptitude and experience with word processing, database, management and spreadsheet software..

    • Analytical skills and good attention to details.

    • Proficiency in written and spoken English and local language

    • Ability to travel within the country

    Field coordinator

    PURPOSE OF POSITION:To manage & support field Operations, cash, livelihood, logistics & procurement for the Project. Making arrangements for office supplies, including warehouse management at the implementation site. This role will play a critical part in managing and shaping the operation at the field. The job holder will work alongside the donor on the day-to-day planning, coordination & reporting on Project deliverables to identified beneficiaries towards achieving WVI objectives. The candidate will also actively participate on the donor meetings.

    MAJOR RESPONSIBILITIES:

    • Ensure timely hiring of the Cash for work Staff for the smooth implementation of the project and ensure all the requirements (work permits) are being done on time for the staff.

    • Ensure that procurements are done on timely basis for the successful operation & implementation of the Project.

    • Outline the rotation methods, accounting for database of the cash for work Beneficiaries.

    • Oversee operation of the project and implement staff training programs to facilitate Successful Project delivery.

    • Coordinate Purchase requisition planning and coordinate with procurement department through the process to ensure efficiency and accuracy.

    • Responsible for receipt, safe keeping, handling and management of the project resources at the implementation site.

    • Participate in needs assessments and contribute to the development of the response plans.

    • Communicate the needs identified by the project team to support the project operation.

    • Liaise with Municipalities, unions and any other stakeholders to inform them about the project operations and activities, processes, locations and plans.

    • Serve as the main focal person in the field for the WVI Jordan. Maintain respectful and constructive relations, and ensure regular meetings and ongoing coordination

    • Ensure timely Payments of the project workers on Monthly basis.

    • Keeping Track record of the work sheets, Attendance and other related documents necessary for the payment Process. 

    • Maintain open and professional relations with other Projects, promoting a dedicated team spirit and providing oversight and guidance to enable staff to successfully perform in their positions. 

    • Ensure timely completion and submission of monthly timesheets, probations reviews and annual performance reviews. 

    • Capacity Building of WV Staff.

    • Participate actively in the Working Groups and meetings with the donor and bring up all the successes and challenges faced in the operation of the project.

    • Represent World Vision in meetings on request of the project manager with JVA and other relevant stakeholders.

    • Coordinate with Communication in publishing manual, guideline and success stories about the construction component of the project and the impact of World Vision intervention.

    • To assist project manager in situation and program updates

    • Exhibit spiritual maturity, integrity and a dynamic personal sense of life calling

    Education:University degree in business administration, social science or any related fields

    Experience:

    • 2 years of full-time technical & professional experience in a similar role.

    • 2 years’ experience supervising cash / livelihood components

    • Previous experience with INGOs

    • Previous experience with governmental agencies (Ministry of Labor), regulation polices & procedure related to the project activities

    Knowledge and Skills:

    • Knowledge of child protection / child rights

    • Solid humanitarian field management knowledge and skills.

    • Applying & identifying proper cash technique

    • Excellent written & oral command in Arabic & English

    • Computer literate mainly with MSOffice software package

    • Good communication skills and ability to build collaborative relationships

    • Ability to foster a good team spirit

    • Thorough knowledge of MS office and Lotus Notes.

    • Commitment to World Vision Core values and mission statement.

    • Cross-cultural sensitivity, flexible world view, emotional maturity and physical stamina.

    • Ability to exhibit exemplary lifestyle as interpreted in specific local culture context.

    Infrastructure Engineer

    PURPOSE OF POSITION:

    Infrastructure Engineer will be responsible for the implementation of GIZ - dam protection project for the construction component, s/he will provide full technical design, drawings , BoQ & technical justification if needed for the gabions wall, check dams & drop structure & support the assistant to engineer in providing technical training for the volunteer as well as support them within the implementation of the project by providing feasible technical solutions , techniques & guidance .Infrastructure engineer will be responsible for managing the refugees and Jordanians through the assistant to engineer to achieve the goals of the project in a well-organized & efficient way according to WVI regulation & polices.

    MAJOR RESPONSIBILITIES:

    • Liaison with local suppler & partners and communities on project implementation. Prepare Daily progress reports outlining project activities Work closely with procurement department for ordering key supplies. Prepare detailed technical designs and estimates related to construction

    • Represent World Vision in meetings on request of the project manager with JVA and other relevant stakeholders

    • Coordinate with Communication in publishing manual, guideline and success stories about the construction component of the project and the impact of World Vision intervention.

    • Prepare the BOQ, raise the PRs and prepare other procurement related documents for tendering process on timely and accurate manner and within the allocated budget, Work on drafting the contracts, prepare payment certificates and other relevant documentation if needed within time frame and budget, monitor construction expenses according to bill of quantity, project budget and World Vision financial procedure. & Coordinate the processing of required documents with project manager and proceed after his final review and approval.

    • To assist project manager in situation and program updates

    • To identify the capacity, support & guide the assistant to engineers

    • Exhibit spiritual maturity, integrity and a dynamic personal sense of life calling

    • Education:University degree in Civil engineering, infrastructure engineering or any related fields

    Experience:

    • 4 years of full-time technical & professional experience in civil engineering work industry

    • one years’ experience supervising gabions wall, check dams, drop structure construction, soil erosion & any protection technique that were subject to dam protection permit requirements.

    Knowledge and Skills:

    • Being aware about any new techniques can be implemented within damp protection & soil erosion

    • Applying engineering knowledge to identify the catchment area

    • Ability to use civil engineering software’s such as AutoCAD & AutoCAD Civil 3.

    • Knowledge of child protection / child rights

    • Excellent written & oral command in Arabic & English

    • Computer literate mainly with MSOffice software package

    • Good communication skills and ability to build collaborative relationships

    • Ability to foster a good team spirit

    • Thorough knowledge of MS office and Lotus Notes.

    • Commitment to World Vision Core values and mission statement.

    • Cross-cultural sensitivity, flexible world view, emotional maturity and physical stamina.

    • Ability to exhibit exemplary lifestyle as interpreted in specific local culture context.

    • Construction experiences and skills

    • Knowledge of and adherence to the NGO Code of Conduct, understands other international development guidelines.

    Child Protection Coordinator

    PURPOSE OF POSITION:

    The purpose of this position is to manage and coordinate the overall implementation of the Peace Center in Azraq Camp. The Child Protection Coordinator will also ensure that all activities in the center are highly valued by the community and acknowledged as addressing the needs of children in emergencies in Azraq camp.

    The Job contributes to reaching the Child Protection and Peace Building Project in Azraq Camp through an Increased access to quality child protection, psychosocial support and peace-building activities in Azraq Camp, Parents/Caregivers competencies and well-being is strengthened to support learning about child protection and peace-building as well as Community-based networks functioning to support holistic child protection and peace-building needs of families with children.

    This position is based in Azraq with reporting to Amman Head Office as required.

    Under the direct supervision Child Protection in Emergencies Manager/Advisor, and in collaboration with other programs and operations staff engaged in the CP Sector, the Child Protection Coordinator will be responsible for coordinating the planning, implementation, monitoring and evaluation of the Child

    Protection and Peace Building Project at the field level ensuring that project activities are implemented as planned,

    meeting the desired objectives and goals within the designated schedule and the budget. The Child

    Protection Coordinator will have overall responsibility for the management of day to day

    activities of the Peace Center which involves PSS activities for children aged 6-12, Peace Building Activities for Adolescents aged 13 – 18, Parenting Skills Program and establishing and functioning of Community Based Child Protection Structures with parents and active formal and non-formal actors in Azraq Camp.

    MAJOR RESPONSIBILITIES:

    Project Planning and Implementation:

    • Oversee the implementation of the Peace Center of the Child Protection and Peace Building Project by ensuring that all inputs are coordinated and project activities are of technical quality;

    • Effectively liaise and collaborate with the Child Protection in Emergencies Manager, sector managers, specialists and coordinators at WVJ and seek guidance and support required for harmonized, effective and efficient coordination of all the Peace Center activities in the project.

    • Support the implementation of the daily or weekly activities and monitor and supervise operations in the Peace Center and the progress of the work on daily bases.

    • Encourage and ensure the participation of all groups of children, especially children who are the most vulnerable in all Child Participation activities.

    • Ensure all activities and outputs are achieved in a timely manner, as outlined in the project timeline; keep track of timelines, outstanding tasks, upcoming activities; identify early warning signs and develop appropriate responses.

    • Ensure efficient and effective implementation of supply and procurement requirements in line WV’s internal procurement, logistic, financial and other policy and administrative processes as well as donor guidelines.

    • Provide professional leadership to the Peace Center staff and lead them in understanding their role as well as ensuring high staff performance through daily effective feedback.

    • Support the coordination of job training for Peace Center team and ensure staff development through training as appropriate.

    Capacity building and training

    • Participate and support in technical and other assessments of Peace Center Activities.

    • Participate and support in the identification of existing CP needs.

    • Identify local formal and non-formal actors’ technical needs and develop training materials and documentation required to deliver the program

    • Assist in the provision of appropriate training and Support the coordination of job training for Peace Center team and ensure staff development through training as appropriate.

    • Work closely with and provide ongoing support, mentoring and coaching for Peace Center team the project and community structures in implementing project activities

    Coordination, networking and representation

    • Work effectively with the local and central authorities (as required); facilitate regular communication on the project implementation status/progress and challenges, if any.

    • Effectively liaise and collaborate with the Child Protection in Emergencies Manager, sector managers, specialists and coordinators at WVJ and seek guidance and support required for harmonized, effective and efficient coordination.

    • Participate in WVJ meetings, prepare and present project progress reports and reporting of achievements and variances.

    • Provide initiative in maintaining positive, constructive and supportive communication within the project team and with project shareholders

    • Liaison with other non-governmental organizations (NGOs), local government officials, and community leaders in the Azraq Camp area to ensure good collaboration and encourage partnerships, and ensure proper representation of CP&PB Project among camp coordination and sector working groups structures.

    Monitoring, Evaluation and Reporting

    • In coordination with the Child Protection in Emergencies Manager and the Design, Monitoring, Evaluation and Learning (MEAL) team, assist in the development of clear monitoring and evaluation tools to measure the quality and impact of project activities

    • Responsible for the oversight of the Peace Center by ensuring that activities are monitored and delivered to a high quality in each site.

    • Conduct regular data collection on the progress of the activities and indicators under the component to inform decision making and programming.

    • Participate in internal and external project review, evaluations (if any) of the project, using these as opportunities to elicit and document achievements, most significant changes, challenges, learning and opportunities.

    Child Protection

    • Serve as the focal point for child Protection and safeguarding under the project, in accordance with the national strategies developed

    • Ensure all programming follows WVs’ Code of Conduct and Child Protection Policy by increasing team capacity to disseminate and apply.

    • Promote the protection rights of the vulnerable children by identifying key protection threats affecting the children participating in all the WV CP & PB project activities.

    • Comply fully and ensure the Peace Center staff compliance with WV’s Child Protection Policy and code of conduct.

    • Any other duties that may be assigned by the supervisor

    Education:.BA/S or equivalent in social science, management, international development, or other relevant field;

    MA/S in law, international relations, human rights or other relevant field is preferred but not necessary. Post graduate education training is an added advantage

    Experience:

    At least 3-5 years of progressive experience and proven high level of competence in working in child protection related programs, ideally in relief and/or post-conflict settings in reputable institution, national or international NGO.

    Knowledge and Skills: 

    • Strong Project coordination skills

    • Knowledge of budget planning and management

    • Solid experience with Government liaison and coordination with Ministries

    • Strong background in child protection issues (international law, human rights, child protection programming standards within development and the humanitarian context, national protocols, interagency working groups manuals and guidelines and approaches related to protection for children in emergencies context).

    • Good working experience in child protection systems strengthening, child protection advocacy and familiarity with core principles of children rights, child protection, participation, Do No Harm, as well as INEE minimum standards, Red Cross and NGO Code of Conduct is an advantage.

    • Working knowledge of the logical framework approach to project design, monitoring and evaluation/ project cycle management.

    • Excellent analytical/problem-solving skills and attention to detail in the development of written documents.

    • Experience in training government staff and partners an asset.

    • Must be computer literate, with knowledge and hands on skills with email and in MS Office Word and Excel.

    • Experience with Power Point and Project Management software is an asset. Experience with MS Project tool will be an asset.

    Early Childhood Development (ECD) Project Manager

    Position Title: Early Childhood Development (ECD) Project Manager

    PURPOSE OF POSITION:

    The purpose of this position is to manage the overall implementation of the World Vision’s ECD activities in both host community and Azraq camp under the direct supervision of the Operations Manager, and in managing the other program and operations staff engaged in ECD.

    The ECD Project Manager will be responsible for leading the planning, implementation, monitoring and evaluation of the ECD components ensuring that activities are implemented as planned, meeting the desired objectives and goals within the designated schedule and Budget.

    MAJOR RESPONSIBILITIES

    ECD Program Implementation:

    • Effectively liaise and collaborate with the Operations Manager.

    • Lead the ECD Field staff and support where needed.

    • Develop the schedule and operational work plans of ECD activities including better parenting training and awareness sessions and Sports play spaces activities in collaboration with the Host Community ECD team, and in supporting the in-camp Azraq ECD team.

    • Oversee the implementation of the ECD Program by ensuring that all inputs are coordinated and project activities are of technical quality;

    • Coordinate and support the ECD program Implementation Team

    • Support the implementation of the daily or weekly activities and conduct various field visits to the different ECD program locations to monitor and supervise the progress of the work periodically.

    • Ensure efficient and effective implementation of supply and procurement requirements in line WV’s internal procurement, financial and other policy and administrative processes as well as donor guidelines.

    • Comply fully and ensure compliance with WV’s Child Protection Policy and code of conduct

    Partnership and networking

    • Effectively liaise and collaborate with the Operations Manager, Sector managers and departments at WVJ and seek guidance and support required for harmonized, effective and efficient coordination.

    • Work effectively with the ECD Program stakeholders; facilitate regular communication on the program implementation progress and challenges, if any.

    • Participate in WVJ meetings, provide input to reports based on regular site visits and information compiled in the field visits, reporting achievements and variances.

    • Provide initiative in maintaining positive, constructive and supportive communication within the ECD Program team and shareholders

    • Work with Supply Chain to make sure procurement planning is accurate and on target.

    • Ensure World Vision is appropriately represented at Children in Emergencies-focused Working Groups – both in Amman and in Azraq Camp.

    Monitoring, Evaluation and Reporting

    • In coordination with the Operations Manager and the Monitoring & Evaluation team, assist in the development of clear monitoring and evaluation tools to measure the quality and impact of ECD activities.

    • Responsible for the oversight of the ECD components by ensuring that activities are monitored and delivered to a high quality in each site.

    • Coordinate with the MEAL officer to ensure timely submitting monthly ECD components Data with quality.

    • Ensure all grants related to ECE refer to technical standards, consider government and Azraq Camp standards and are aligned with internal and external Strategic Objectives

    • Follow up with Accountability to respond to feedback from areas of implementation to strengthen ECD Program.

    • Coordinate with the ECD Assistant, Filed staff to share success stories and achievements

    Reporting

    • Update monthly situation report and activity info.

    • Update the Grant performance Tracker in coordination with the GAM Team and Operations Manager

    • Contribute to reporting requirements from the WV Jordan departments.

    • Lead program milestone and reporting.

    • Provide regular updates to the Operations Manager

    KNOWLEDGE, SKILLS AND ABILITIES

    • BS Degree in Early Childhood Education, Education, social science, or relevant field.

    • Minimum 3 years of experience in working in ideally in relief and/or post-conflict settings in reputable institution, national or international NGO.

    • Experience in Early Childhood Development projects implementation is requires

    • Budget Management

    Preferred Skills, Knowledge and Experience

    • Key experience in Project Management

    • Strong background in Early Childhood development.

    • Good working experience in Early childhood development and Education and familiarity with core principles of children rights, child protection as well as INEE minimum standards, Red Cross and NGO Code of Conduct is an advantage.

    • Working knowledge of the logical framework approach to project design, monitoring and evaluation/ project cycle management.

    • Excellent analytical/problem-solving skills and attention to detail in the development of written documents.

    • Ability to work effectively under pressure

    • Organization, planning, and time management skills

    • Detailed oriented and able to verify data quality

    • Ability to understand, explain ECD assessment tools

    • High level communications skills

    • Ability to build positive relationships in a cross cultural environment

    • Excellent written English, with fluency in speaking Arabic and English

    • Ability to write very good quality reports in English is required

    • computer literate, with knowledge and hands on skills with email and in MS Office Word and Excel. Experience with Power Point and Project Management software is an asset

    Response Programmes Director

    *Country location to be determined based on response.

    *Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

    PURPOSE OF POSITION:

    The Response Programmes Director oversees/leads the Sector Programming Team, including Program Officer(s), Design Monitor Evaluation (DME), Humanitarian Accountability and Information Management. The Programme Director supports the Response Director (RD) and Operations Director (OD) in designing the response strategy and operations plan and works in close coordination with both.

    The Response Programmes Director is responsible to manage grant acquisition, assessments, monitor and humanitarian accountability and liaises with Support Offices (SOs), and international donors.

    Response Programmes Director is part of the Response Senior Leadership Team. Response Programmes Director will coordinate/advise with Response Director (RD)/Senior Leadership Team (SLT) go or no go for proposals.

    KEY RESPONSIBILITIES:

    Establish, lead, resource and staff the programmes unit to meet response needs:

    • Lead team/individual development and provide direction and support as needed to enable effective performance.

    • Contribute to National Office (NO) capacity building in the area of emergency response in coordination with NO leadership and Human Resources (HR).

    • Determine Programmes organisational structure and staffing plan with HR.

    • Work with HR to recruit and deploy Programmes staff and plan for capacity development.

    • Ensure Programmes staff handovers are conducted.

    • Develop Programmes budget in coordination with Finance.

    • Support RD and Finance in developing Response Budget, ensuring strong alignment and coordination with Operations team during budgeting and budget management process.

    • Plan for Programmes Unit transition/integration with NO, where applicable.

    Lead the programme planning process to ensure alignment with context, humanitarian needs, response strategy as well as operational feasibility and technical quality:

    • Support development of operational intent plan to align with funding allocations ensuring operational feasibility and

    • technical quality.

    • Support Sectors and Operations Director to draft response plan.

    • Work with Grants, Acquisition and Management (GAM) to coordinate grant acquisition.

    • Write Operational Intent inclusive of targets.

    • Prepare project RACIs (responsible, accountable, consulted, informed) for new grants.

    Oversee donor liaison and advocacy is undertaken to resource operations plan to address humanitarian needs. The Response Programmes Director will ensure that the GAM team undertake the following activities:

    • Monitor and analyse donor opportunities to ensure they align with operational intent.

    • Communicate humanitarian needs identified through assessments, monitoring data and community feedback to in-country donors and Support Offices International Programmes Groups.

    • Represent World Vision with potential donors (ECHO, DFID, EU, OFDA, etc.) including bilateral, multilateral and corporate.

    • Collaborate with Advocacy to influence donor funding strategies when appropriate.

    • Liaises with SOs regarding donor priorities and opportunities for funding.

    • Support Finance in the allocation and tracking of response funding to ensure response strategic priorities are funded and effective leveraging of available funding.

    • Support mapping of all funding sources with Finance.

    • Support funding allocation process (Private Non Sponsorship & grant opportunities) in coordination with Finance, Response Director and Operations to reflect response strategic priorities, operational realities and ensure compliance with relevant funding regulations.

    • Support Finance to track donor funding allocation and commitments to ensure response strategic priorities are funded.

    • Oversee development and submission of project proposals to donors to resource operations plan.

    • Develop project proposals with Operations, Advocacy, Finance and relevant Support functions and ensure stakeholders have the opportunity to review proposals and raise issues prior to submission to donors.

    • Ensure proposals are aligned with the operational plan, sector DADDs and standards.

    • Ensure proposals are aligned with accountability standards and basic DME requirements.

    • Maintain donor and SOs communications to facilitate funding acquisition.

    • Support Finance to ensure an up-to-date funding matrix.

    Ensure support for Finance to establish grant management system to guarantee fulfillment of donor requirements:

    • Support Finance to conduct grant orientation or grant start-up workshops for relevant staff.

    • Plan and manage donor reporting to ensure that all donor requirements are met.

    • Support Finance with monitoring of grants for compliance with grant requirements.

    • Oversee planning, implementation, analysis and sharing of findings from assessments and program monitoring.

    The Response Programmes Director will ensure that the DME team undertake the following activities:

    • Design and implement community consultation processes to ensure understanding of World Visions role, planned interventions and provide opportunities for input and feedback into programme and project designs.

    • Design and implement Information Provision plan to ensure that accurate and reliable information about the programme is made available and shared with communities in a timely and accessible manner.

    Establish and support implementation of complaint and feedback mechanisms:

    • Document, implement and monitor complaint and feedback systems to ensure timely responses to communities.

    • Consolidate and analyse community complaint information to inform Operations and response management of key issues raised by beneficiaries.

    • Coordinate Humanitarian Accountability planning and learning with other accountability focused INGOs and LNGOs.

    KNOWLEDGE,SKILLS & ABILITIES:

    Required:

    • A minimum of 3-5 years in leadership role in the humanitarian assistance and development sector, with a significant portion of this in INGOs.

    • 5 years experience in humanitarian assistance work.

    • Demonstrated understanding of key humanitarian principles, standards and best practices.

    • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

    • Experience in program management and implementation of multi-sectoral emergency response projects.

    • Intensive experience in leading a multi-cultural team of professionals.

    • Experience working in a cross-cultural environment.

    • Experience working in war zones / fragile contexts.

    • Experience in engaging with governmental institutions and multilateral agencies.

    • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

    • Work experience as Program Officer at least for 1-3 years in a country other than the home country.

    • Strong team leadership skills.

    • Emotional Intelligence (self awareness, managing emotions and those of others, remaining calm/composed, dealing with ambiguity and change).

    • Understand Humanitarian Industry and have proven experience within a relief setting.

    • Effective in written and verbal communication in English.

    • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders.

    Preferred:

    • Previous experience working in complex emergency/rehabilitation settings.

    • Experience coordination with INGOs and other key stakeholders-High degree of negotiation and persuasion skills.

    • Ability to work with a reasonable level of comfort in high tension and high security risk situations.

    • Ability to maintain performance expectations in diverse cultural contexts psychologically stressful environs and physical hardships.

    • Ability to facilitate the creation of cross-functional project teams and the development of national strategies.

    • Excellent time-management and prioritization.

    • Demonstrates openness and transparency.

    Response Director

    *Country location to be determined based on response.

    *Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

    PURPOSE OF POSITION:

    The Response Director (RD) has primary responsibility for directing the response from strategy to implementation, inclusive of performance and oversight of all aspects of the response. She/he should develop and maintain an efficient, cohesive team, while ensuring effective coordination and relationships with the other agencies, officials, beneficiaries, donors and all areas of the Partnership.

    KEY RESPONSIBILITIES:

    Develop and monitor implementation of response strategy that addresses WV strategic goals to meet humanitarian needs:

    • Lead response strategy development with National Director (ND), Regional Leader (RL), Partnership Executive Team

    • (PET) and other senior stakeholders.

    • Ensure primary and secondary information on needs inform strategy formulation.

    • Ensure context analysis informs strategy development.

    • Consult with ND and RL to ensure National Office (NO) strategy and plans (including Child Wellbeing targets) are taken into account in

    • response strategy formulation.

    • Ensure strategy aligns with anticipated capacity.

    • Monitor appropriateness of strategy in addition to implementation of strategy and transition plans.

    Ensure response is staffed to meet response needs:

    • Lead team/individual development and provide direction and support as needed to enable effective performance.

    • Contribute to NO capacity building in the area of emergency response in coordination with NO leadership and Human Resources (HR).

    • Determine response organization structure with ND and HR.

    • Conduct high-level workforce planning with HR and mobilise surge functions as required.

    • Oversee the recruitment of the RDs direct reports.

    • Ensure defined accountabilities under the Emergency Management System (EMS) are clear for each function including Term of Reference (TOR) objectives and qualitycriteria.

    • Ensure HR works with EMS functions to identify workforce requirements.

    • Ensure HR plans for capacity building with EMS functions.

    • Ensure HR develops performance planning and review processes that include quality criteria.

    • Ensure HR establishes a staff care function and mechanisms that support staff well-being.

    • Consult ND to plan Response team transition/integration.

    • Ensure adequate internal communications mechanisms are in place to ensure policies, information and decisions are shared with staff as appropriate.

    Establish and maintain effective working relationships with humanitarian actors, government representatives, World Vision stakeholders, the media and general public:

    • Represent the response in Partnership Executive Team and Partnership Coordination Team (PCT) (where activated).

    • Identify and highlight areas of conflict to Response Senior Management Team (SMT), ND, RL and Partnership

    • Executive Committee (where activated).

    • Create and maintain collaborative relations and where appropriate partnerships with government, other NGOs, UN

    • agencies, civil society, churches, bi-lateral missions and donors.

    • Participate in consortium meetings and Response related national coordination meetings.

    • Ensure World Vision is represented at relevant technical and coordination mechanisms in-country.

    • Serve as an organizational spokesperson for media interviews, advocacy initiatives and other public events.

    Develop and plan response to achieve response strategy goal and objectives:

    • Provide oversight to funding allocation (i.e. Private Non-sponsorship or PNS, grants, etc) to ensure alignment with

    • strategy and humanitarian needs.

    • Ensure response programme development meets World Vision and international standards.

    • Ensure that adequate funding to address humanitarian needs is acquired.

    • Ensure Advocacy staff are empowered to integrate advocacy across sectors and to develop child-focused advocacy positions which are aligned with strategy and organisational priorities, in strong alignment with NO and Response

    • Operations teams.

    • Facilitate the signing of MOUs and contracts, with donors, Support Offices (SOs) and other relevant stakeholders.

    • Ensure appropriate waivers are in place to facilitate timely response implementation.

    Implement response programme in accordance with commitments to meet international and WV standards:

    • Ensure that accessible beneficiary feedback mechanisms are established and functioning.

    • Ensure staff establish community accountability methods across all of the response program.

    • Monitor and identify risks to programme quality and coordinate resources to address them.

    • Ensure that all programmes are implemented, monitored and evaluated according to set plans and that agreements

    • with donors, SOs and other stakeholders are adhered to.

    • Ensure management meetings address quality risks, relevant monitoring data and community feedback.

    • Initiate resourcing mechanisms and ensure financial and material (in-kind) resources are managed according to WV

    • standards, donor and SO agreements.

    Initiate response funding mechanisms with support of ND, RL & Regional HEA Director (RHEAD):

    • Ensure that funding is managed and accounted for in compliance with donors and Support Offices agreements and WV standards.

    • Ensure that programme and projects audits are planned and conducted as per WV audit regulations and donor government requirements.

    • Ensure that audit reports are responded to and recommendations implemented.

    Ensure that response meets World Vision minimum quality standards and supports program improvement, reflection, learning and innovation:

    • Ensure previous response learnings from Global learning facilitator are reviewed in program design.

    • Encourage the incorporation of best practice and innovation in program design.

    • Ensure all functions have quality planning sessions to meet quality objectives of their TOR.

    • Ensure achievement level of all function quality objectives is monitored monthly and reported.

    • Ensure risks that prevent the achievement of quality objectives are reported and rapidly addressed.

    • Ensure mechanisms are established to identify, document, and share lessons learned with Partnership.

    Oversee Security function, planning and implementation to ensure response staff and organisational safety and security:

    • Ensure staffing of Security function.

    • Provide oversight to implementation of security protocols as per CSR.

    • Facilitate inter-agency coordination for information sharing and intelligence sharing.

    Ensure response internal and external reporting requirements are met:

    • Liaise with Programmes and Info Management to ensure internal and external reporting requirements are planned for

    • and reports are prepared.

    • Review and submit partnership programme reports.

    • Prepare and submit monthly management reports.

    • Ensure internal response coordination & information sharing mechanisms are functioning.

    Ensure that response staff have appropriate housing, offices and information/communication systems:

    • Ensure that staff have access to appropriate office space/equipment, information/communication systems/equipment

    • and other facilities which enable them to carry out their responsibilities.

    • Ensure that all response vehicles and other equipment are well managed and maintained.

    • Where necessary, ensure that relevant staff have access to appropriate housing.

    KNOWLEDGE,SKILLS & ABILITIES:

    Required:

    • A minimum of 5-7 years in leadership role in the humanitarian assistance and development sector, with a significant

    • portion of this in INGOs.

    • 5 years experience in humanitarian assistance work.

    • Demonstrated understanding of key humanitarian principles, standards and best practices.

    • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

    • Intensive experience in leading a multi-cultural team of professionals.

    • Experience working in a cross-cultural environment.

    • Experience working in war zones / fragile contexts.

    • Experience in engaging with governmental institutions and multilateral agencies.

    • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

    • Experience in serving as an organizational spokesperson to media and other external audiences.

    • Effective in written and verbal communication in English.

    Preferred:

    • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders as well

    • as staff.

    • Ability to work in coordination with other humanitarian organizations.

    • Ability to analyse and make decisions in challenging situations in the absence of specific guidance and/or full

    • information.

    • Ability to communicate and model to staff positive behaviours which help them remain resilient and effective in dynamic and high pressure environments.

    Work Environment:

    • Work hours are often in excess of 12 hours per day during difficult periods of the response.

    • Responses are often mounted in insecure or natural disaster-prone contexts, which may disrupt normal work patterns

    • and generate staff safety issues.

    • Work and housing environments may at times be well below normal standards in terms of facilities, equipment, food availability and hygiene.

    Response Operations Director

    *Country location to be determined based on response.

    *Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

    PURPOSE OF POSITION:

    Response Operations Director leads the Operations team and oversees the implementation of the response activities. He/she transforms the response strategy into implemented reality, managing day-to-day sector activities and providing technical guidance to the Programmes team for design and programme quality.

    KEY RESPONSIBILITIES:

    Ensure program planning is informed by technical standards and operational viability:

    • Contribute to planning of sector requirements for people, funding and supplies.

    • Ensure all program designs are based on needs assessment findings (primary & secondary data) and analysis,

    • targets the most vulnerable/chronically and is operationally viable.

    • Ensure all programs refer to technical standards, consider government standards and are aligned with Strategic

    • Guidance and Do-Assure Dont Do (DADDs) for the First Phase of Emergency Responses and Sector Packages.

    • Ensure inclusion of advocacy issues and cross cutting themes are considered in design.

    • Ensure programs and projects are measured according to technical standards and Child Well-being targets.

    • Ensure Operations Plans are developed and implemented with community engagement, taking into account local capacities and utilising Do No Harm/Local Capacities for Peace (DNH/LCP).

    Establish, lead, resource and staff Operations unit to meet response needs:

    • Lead team/individual development and provide direction and support as needed to enable effective performance.

    • Contribute to National Office (NO) capacity building in the area of emergency response in coordination with NO

    • leadership and Human Resources (HR).

    • Determine Operations organisational structure and staffing plan with HR.

    • Monitor recruitment and deployment of Operations staff and plan for capacity development.

    • Ensure Operations staff handovers are conducted.

    • Develop Operations budget in coordination with Finance, ensuring strong alignment and coordination with

    • Programming team during budgeting and budget management process.

    • Plan for Operations transition/integration.

    Conduct response operational planning to ensure effective coordination and timely delivery of response activities:

    • Plan and facilitate detailed operational plan and delegate responsibilities to carry out plan.

    • Ensure Accountability mechanisms are in place for Community and stakeholder feedback.

    • Planning process considers community requirements (i.e. timelines) and progress is monitored by Design, Monitoring & Evaluation (DME).

    • Facilitate planning between sectors to meet overall program goals.

    • Facilitate requirements planning with Support Services.

    • Ensure collaborative planning with external stakeholders such as UN Agencies, other NGOs and Government ministries where possible through coordination mechanisms.

    Oversee implementation and monitoring of operations to ensure achievement of response goals and objectives and inform operational improvement:

    • Monitor results against sector plans and address identified issues.

    • Monitor expenditure reports and take corrective action with Finance and Programs.

    • Review Monitoring & Evaluation (M&E) and Accountability data with Sectors and Programs to identify and address any issues for operational improvement.

    • Review context analysis with Programs and Liaison for Operational Intent adaptation.

    • Review findings of learning events and evaluations with Programs to make operational improvements.

    • All evaluations of sector interventions are planned with DME to assess effectiveness and timeliness.

    Oversee development and implementation of operations reporting systems to support timely and accurate reporting:

    • Establish and implement internal reporting system in coordination with DME.

    • Ensure Operations provide input for grant/donor and program milestone and reports to Programs.

    • Write report on quality risks and their resolution and submit to Response Director on regular basis.

    • Ensure that Operations meets reporting requirements for Clusters, Ministries and/or in-country stakeholders.

    Ensure implementation of response operations according to safety standards with support from the Security function:

    • Organise security assessments for all field operations that inform a security plan.

    • Implement the recommendations of the security plan for all field operations.

    • Ensure security incident reporting protocols are complied with by operations staff.

    • Ensure Operations staff adhere to security standards for staff movement and communications.

    • Work with Security to ensure safe and effective Civil/Military relationships with armed actors.

    Ensure operations meet WV minimum quality standards and support improvement, reflection, learning and innovation in sectors:

    • Ensure previous sectors learning from Global Learning Facilitator are reviewed.

    • Encourage the incorporation of sector best practice and innovation.

    • Ensure sector have a quality plan to meet quality criteria and minimum sector standards.

    • Ensure achievement of all function quality criteria is monitored and reported regularly.

    • Ensure risks limiting achievement of objective to quality criteria are reported & rapidly addressed.

    • Ensure mechanisms are established to identify, document, and share function lessons learned.

    Coordinate with Support Services function for ongoing provision of funds, staff, equipment, vehicles and supplies to ensure timely implementation of operations:

    • Ensure Ops submit clear and timely budgets and funds requests to Finance.

    • Ensure Ops submit clear and timely staff plans to HR and immediately advises on changes.

    • Ensure Ops follow Finance procedures to rapidly process payments to suppliers.

    • Ensure Ops submit vehicle requirements to logistics and follow vehicles management guidelines.

    • Ensure Ops submit communications requirements to ICT and follow ICT procedures.

    • Address delays in Support Services to Response Manager for rapid resolution and waivers.

    Identify, report and refer operational blockages caused by external actors to Liaison to be addressed through external advocacy:

    • Establish operation team protocols where sector and geographic leads identify and report where external actors are

    • delaying/preventing implementation.

    • Refer issues delaying implementation to Liaison to resolve through inter-agency coordination and/or government

    • relations.

    • Ensure protection issues are reported and addressed in coordination with Advocacy.

    KNOWLEDGE,SKILLS & ABILITIES:

    Required:

    • A minimum of 5-7 years in leadership role in the humanitarian assistance and development sector, with a significant

    • portion of this in INGOs.

    • 5 years experience in humanitarian assistance work.

    • Demonstrated understanding of key humanitarian principles, standards and best practices.

    • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

    • Experience in program management and implementation of multi-sectoral emergency response projects.

    • Intensive experience in leading a multi-cultural team of professionals.

    • Experience working in a cross-cultural environment.

    • Experience working in war zones / fragile contexts.

    • Experience in engaging with governmental institutions and multilateral agencies.

    • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

    • Strong team leadership skills.

    • Emotional intelligence (self awareness, managing emotions and those of others, remaining calm/composed, dealing

    • with ambiguity and change).

    • Effective in written and verbal communication in English.

    • Academic and on-the-job training in at least one of the support services or response-sector relevant areas.

    Preferred:

    • Understanding of the international humanitarian system, particularly the systems, structures and key actors.

    • Understanding of the key accountabilities that must be maintained in a response (beneficiaries, donors, peers).

    • Ability to lead operational planning processes.

    • Strong communication skills (oral and written) with ability to express ideas and concepts clearly and persuasively with

    • senior internal and external stakeholders.

    • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders as well

    • as staff.

    • Ability to work in coordination with other humanitarian organizations.

    • Ability to analyse and make decisions in challenging situations in the absence of specific guidance and/or full information.

    • Ability to communicate and model to staff positive behaviors which help them remain resilient and effective in

    • dynamic and high pressure environments.