World Vision was officially registered in Jordan in 2008, with a history of responding to the Iraqi refugees crisis along with its local partners and sponsors. The organization started responding to the Syrian crisis in March 2013 by implementing programs in different sectors such as NFI, WASH, education, protection… etc, in both the camps and host communities benefiting Syrian refugees and vulnerable Jordanian families affected by the Syrian crisis.
Position: Data and Admin Officer
PURPOSE OF POSITION
The Data and Admin Officer will be providing Admin, Logistics support to the Team in the Camp. Position will coordinate on daily basis with the procurement Department for the daily shipments received in the camp.
Admin and Logistics Support:
Provide administrative and logistical support to the Camp staff as may be required.
Ensure that all the Vehicles required for the Projects are available on timely basis.
Ensure PRFs/ Trip Requests are in place and signed and submitted on time
Take lead in consolidating procurement plans from the Project Team.
Ensure PRFs are in place and signed and submitted on time
Check procurement plans against budgets
Advise Field Coordinator on over expenditure on procured items beyond budget line items
Work closely with Procurement
Department/ Project staff in Main Office to ensure project items to be delivered timely.
Tracking and Reporting:
Tracking and reporting on all Deliveries from the suppliers.
Collect GRNs from the receivers in the Camp and submit them to the Procurement Department for the timely payment to the suppliers.
Asset and Inventory Records:
Ensure an up to date and accurate asset register of the project is in place.
Ensure staff are accountable and responsible for assets in their custody
Track damages and losses of assets and hold staff accountable to staff involved.
Permits for the Camp:
Preparing and applying for permits for goods delivery in the camp
Ensure staff registers are in place
Ensure staff submit their LDRs o Time and daily registers match their LDRs
Collaborate with main office finance, Admin for follow-ups on all requisitions
Perform other duties/special projects assigned by the Filed Coordinator
KNOWLEDGE, SKILLS AND ABILITIES
Very comfortable supporting project team
Be proactive and anticipate emgerncies.
Good written and oral communication skills
Conversant in English
Must have strong analytical, problem solving and organizational skills with an attention to details.
Requires the ability to effectively present concepts to lay users in various settings and by various means (verbal and written).
Requires strong communication skills to interact with all levels of staff and management.
Must be able to work effectively with a diverse team.
Requires the ability to work under pressure and on multiple tasks.
1-2 Years is desirable
Position title: Customer Support Analyst I
PURPOSE OF POSITION
Individuals in the Customer Support Analyst I role are responsible for responding to customer requests by diagnosing and resolving problems and for supporting the ongoing technology needs of all employees by providing Level 1 and 2 help desk support. They work with a broad range of infrastructure products and basic networking components. They provide maintenance and support for moderately to highly complex client products and work on one or more projects concurrently as a team member.
Customer Support members respond to requests for IT support, logging problems, generating trouble tickets, attempting to diagnose and resolve problems, and if necessary, escalating the problem to the appropriate level of expertise. They are responsible for documenting solutions to problems and developing end-user guidelines. On an ongoing basis, they work to improve customer support processes and practices. In addition, they evaluate and recommend client software and hardware and write proposals for purchasing new or upgraded products.
Individuals in the Customer Support job family require an understanding of the foundation architecture, hardware and software used by the organization. They demonstrate skill in various custom or packaged hardware and software. They have the ability to gather information on issues and have diagnostic capabilities to enable them to describe or resolve problems. These individuals ensure that client needs are addressed and resolved in accordance with service level agreements
Provides input during project planning and requirements phase.
First point of contact and day-to-day technical support to end users.
Responds to Level 1 and 2 support requests via multiple sources such as phone and e-mail.
Enters call data into the tracking system.
Interacts with clients in a courteous and professional manner.
Provides user access service.
Diagnoses problems by evaluating multiple options.
Develops checklists and scripts for resolving routine problems.
Escalates problems when necessary.
Documents problem status and resolution in tracking log.
CLIENT TECHNOLOGY SUPPORT:
Coordinates the deployment of new or upgraded images, software and hardware for multiple clients.
Configures and installs desktop PCs, peripheral equipment, laptops and other mobile devices.
Follows established procedures for performing configuration changes, updates and upgrades.
Performs minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
Provides on-going support of client technology.
Provides technical support to meetings that include video conferencing.
Monitors and communicates system status.
Diagnoses and resolves client workstation and mobile device hardware and software issues.
Creates temporary solutions until permanent solutions can be implemented.
Assists systems, programming, and vendor professionals, as needed to resolve problems.
Maintains passwords and users credentials to assure systems security and data integrity.
Adheres to the integrity of controls, regulations and guidelines.
Maintains IT inventory management for all IT equipment and/or software in accordance with company policy and procedures.
SERVICE LEVEL MANAGEMENT:
Collaborates in the development of service-level objectives and takes steps to meet or exceed targets
Explains service procedures to clients.
Follows up in a timely manner to ensure customer satisfaction
Keeps performance metrics.
Identifies recurring and potential problems and notifies team members.
Recommends procedures and controls for service improvements.
Recommends ideas for improving queue time, abandoned call rates and first contact resolution
Participates in integration and user acceptance testing.
Trains co-workers on new or existing functionality or services.
Creates, modifies and reviews documentation of issues resolutions.
Documents solutions to common problems and responses to frequently asked questions.
Creates and submits documented resolution to Knowledge Base.
Alerts team members about recurring problems.
Communicates updates on issues in a timely manner to ensure client satisfaction and productivity.
Communicate suggestions on backup and recovery procedures.
Makes suggestions for the design of a standard set of integrated products (standard image) by recommending hardware and software products to meet client requirements.
Recommends products to clients by understanding needs and referring to corporate standards list.
Mentors less experienced staff in a specific area of expertise.
KNOWLEDGE, SKILLS AND ABILITIES
Bachelor’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.
Demonstrated working knowledge of basic to moderately complex hardware and software products and problem solving / diagnostic skills
Typically has 3 to 5 years of IT work experience.
Willingness and ability to travel domestically and internationally, as necessary.
Effective in written and verbal communication in English
Position Title: Communications Manager
PURPOSE OF POSITION
The purpose of the position is to manage and coordinate field communications for World Vision’s Syria Response; to provide support and resources to enable the World Vision partnership to appropriately engage with its various public engagement audiences in order to raise funds and the profile of the organization.
Strategy and Management
Assist the Syria Response Communications Director with the implementation of the Syria Response communications strategy in Syria, Jordan and Turkey.
Provide line management to Communication Officers in the Syria Response including technical, managerial and personal development support.
Build relationships with relevant actors (donors, UN humanitarian, local actors) who reach out to World Vision for inputs and opinion as a valuable expert on matters of protection of children and civilians.
Oversee the production and collection of multimedia content across the Syria Response. Including supporting the development and production of annual reports.
Pitch story ideas to the Syria Response Communications Director.
Assist with the translation of content from Arabic to English and vice versa.
Work closely with World Vision’s implementing partners on how to best gather content that meets the requirements of World Vision and its donors.
Ensure all written, photographic, video, web and other resources produced are in alignment with World Vision Field Communication Policy, World Vision Branding Guidelines and Syria Response Communication Protocols.
Ensure that content uploaded and made available on StoryHub and other World Vision content platforms.
Oversee the Syria Response social media channels and draft content ready for publication.
Maintain professional relationships with the media and develop media contact lists for national media in Syria, Jordan and Turkey.
Ensure that World Vision Syria Response field staff are aware of and abide by the World Vision Media Engagement Policy.
Monitor news coverage concerning or affecting World Vision’s Syria Response including reports from Arabic language media outlets.
Assist with the facilitation of media and VIP visits to project locations within the Syria Response.
Act as the point of contact for World Vision Support Office media teams in the absence of the Syria Response Communications Director.
Assist the Syria Response Communications Director and Syria Response Advocacy Director with the sourcing of news worthy information for press releases and other public statements.
Assist with the identification and training of spokespeople within the Syria Response.8. Monitor relevant Skype groups for requests and updates from World Vision Support Offices.
Extended Management Team
Contribute to and represent the Syria Response Communications Department at Extended Management Team meetings across the response.
Advise Syria Response colleagues on all matters relating to communications within the Syria Response.
Contribute to crisis management situations if required.
Work closely with GAM to ensure communications representation is reflected in grants.
Capacity Building and Working with Partners
Delivery communication capacity building training in Arabic to World Vision’s implementing partner communications staff.
Develop strong relationships with partner communications staff and when possible, provide mentorship to talented individuals.
KNOWLEDGE, SKILLS AND ABILITIES
Bachelor’s Degree in journalism, media and communications or another related field
At least five years’ experience in communications or journalism with at least two years’ experience working within an INGO.
Strong communication skills, ability to facilitate the collection of photo, video, story and social media resources.
Ability to work in difficult, insecure and stressful conditions.
Demonstrated ability to think strategically, manage workload and meet deadlines.
Proven field communications experience in emergency settings and/or fragile contexts.
Proven ability to lead a team.
Full adherence to World Vision Child Protection, Code of Conduct and Conflict of Interest policies.
Fluency in written and spoken Arabic and English
Photography and filmmaking skills highly desirable
*We have consolidated World Vision's Emergency Response Roster. If you have previously applied your information has been retained and is in our database; do not reapply.
*Answer all questions on the application to be considered for the Emergency Response Roster; country location to be determined based on response.
*If you do not meet minimum eligibility requirements, we invite you to support and help through prayer and donations.
World Vision’s Emergency Response Roster is comprised of highly experienced and vetted humanitarian aid professionals available for short term, medium term, and long term emergency response assignments with World Vision. This roster allows World Vision to more rapidly identify and hire for key positions in its humanitarian response offices.
If selected, eligible applicants will first be fully vetted and then approved for the Emergency Response Roster. As vacancies arise in our humanitarian offices, roster members will be considered for employment opportunities.
If you have the required experience and would like to work with us helping protect lives, restore dignity, and renew hope, we’d love to hear from you.
Minimum Eligibility Requirements for all Emergency Response Roster Positions:
5+ years of cross cultural humanitarian emergency experience outside of your home country.
Minimum 2 years experience serving successfully in fragile or unstable environments.
Experience directly managing staff during humanitarian emergency responses.
Ability to work long hours in stressful environments with a variety of skilled professionals.
Demonstrated management of budgets in emergency response settings.
Willing to serve unaccompanied; most likely in a team house setting.
English proficiency; written and verbal.
Grant Acquisition Management experience in your personalized expertise.
Strong track record in developing good working relationships with governmental institutions and multilateral agencies.
Below are the World Vision Emergency Response Roster positions that are currently open and accepting applications. If a position matching your background and interests is not listed, we encourage you to check back often as a more appropriate roster position may be listed and accepting applications at that time.
When submitting your application to World Vision’s Emergency Response Roster, please indicate in your cover letter / application which roster position you would like to be considered for.
Director positions currently accepting applications (must have 5-7+ years’ in response leadership role):
Programmes Strategy & Development Director
Manager/Specialist positions currently accepting applications (must have 5+ years’ related experience):
Communication and External Engagement Manager
Human Resources Manager
Support Services Manager
Information Management Manager
Monitoring, Evaluation, Humanitarian Accountability & Learning (MEAL) Manager
Grant Acquisition and Management Manager
Cash Programming Manager/Specialist
Water, Sanitation and Hygiene (WASH) Manager/Specialist
Mental Health and Psychosocial Support Manager/Specialist
Education in Emergencies Manager/Specialist
Child Protection ManManager/Specialist