World Vision International

Job Opportunities in Jordan

World Vision was officially registered in Jordan in 2008, with a history of responding to the Iraqi refugees crisis along with its local partners and sponsors. The organization started responding to the Syrian crisis in March 2013 by implementing programs in different sectors such as NFI, WASH, education, protection… etc, in both the camps and host communities benefiting Syrian refugees and vulnerable Jordanian families affected by the Syrian crisis.


  • 83,114 vulnerable Jordanians received rice distribution in partnership with Tkiyet Um Ali as a local partner
     



  • 12 Child-Friendly Spaces were established providing safe places for children to play, learn and process their experiences in host communities in Irbid, Zarqa, Mafraq and Amman, in collaboration with partners including the Jordan River Foundation, Princess Salma Centre and Princess Basma Centre (PBC).


     
  • Field Monitor

    Job Title: Field Monitors

    PURPOSE OF POSITION:

    To conduct distributions, monitoring and reporting on all commodity/Cash distributions according to World Vision FPMG Standards.

    Major Responsibilities:

    Planning:

    • Ensure proper planning of monitoring the project activities.

    • Ensure that all the required documents for planning have signed and filed.

    Assessment:

    • Take part of Assessments done by WV Jordan.

    • Work closely with M&E department on the assessments and supervise enumerators for data collection.

    Monitoring:

    • Ensure adherence to WV policies and standards.

    • Monitor Projects activities during the implementation phase.

    • Collect and Document beneficiaries feedback about the project.

    Distributions:

    Ensure that all distributions for food and non-food items are conducted in an orderly proper and acceptable manner as per World Vision International, Donor and Community standards.

    Managing the crowd control in the Distribution sites

    Ensure a proper registration of beneficiaries.

    Work-closely with Accountability Department by providing the key information.

    Field Reports Do all field reports and complete all the standard forms (Good Receive note, Distribution Report, Field Visits Report, Waybills, Beneficiaries List, Loss Reports).

    Commodity Accounting:

    Ensure that all commodities in custody of field team are properly accounted for.

    Information Provision and coordination: Ensure that proper information provision for the project is done to the implementing partner(s), beneficiaries and communities and maintain good coordination with Stakeholders.

    Other Duties:

    Perform Other duties as required

    Education: Education level should be a minimum of bachelors degree and/or relevant experience

    Experience: At least 2 years of previous experience in commodities and field assessments

    Knowledge & Skill:

    Good Team Player, willingness to learn, self-starter and ability to work with little supervision

    Dedicated to the humanitarian cause

    Good command of oral and written English.Experience in community mobilization, commodity programming and management in logistics.

    Syria WASH Adviser - Syria Response

    PURPOSE OF POSITION:

    To provide guidance and overall technical support in enhancing World Vision Syria’s capacity in WASH programming.

    To coordinate, manage resources and support the implementation of WASH activities to Syrian Refugees and host communities within Syria.

    KEY RESPONSIBILITIES:

    Program Development Leadership:

    • Facilitate and formulate the local WASH strategy within the framework of the country operational strategy.

    • Coordinate with the Global Centre and MEER regional office to ensure strategic alignment of the WASH sector.

    • Formulate guidelines, processes, measurements, and standards for the design, implementation, monitoring, and evaluation of WASH projects in collaboration with other advisers and MEAL.

    • Design and carrying out assessments as needed in conjunction with Health and Nutrition.

    Develop an integrated WASH plan, budget, program and detailed implementation plan that is aligned with:

    • Response strategy.

    • Coordinating mechanism strategy.

    • Sphere Standards.

    • WVI Child Well being outcomes.

    • WVI Humanitarian Accountability Framework.

    • Include sector focused advocacy issues and cross-cutting themes in design where appropriate.

    • Develop and implement sector plans with community engagement and utilizing Do No Harm approach.

    • Ensure that accountability mechanisms are in place for community and stakeholders feedback on sector as well as semi-annuals are reviewed with communities based on the concept of Community Based monitoring and evaluation.

    • Determine sector organizational structure and staffing plan and ensure reviewing/adjustments of JDs/ appropriate budgets as well as contribute in setting of performance indicators.

    • Contribute to the recruitment of relevant staff for each project.

    • Ensure sector programme and project logframes refer to technical standards, consider government standards, Sphere Standards, WVI Humanitarian Accountability and Protection and are aligned with the organization DADDs and sector packages.

    • Ensure that the compliances with grants, technical standards and budgets are met.

    Leadership and Capacity Building:

    • Coach /mentor /manage the unit members: Delegation of authority/ responsibility with clear standards of accountability, etc.

    • Ensure that that all team members are providing proper leadership and support to the projects according to their area of expertise and based on a defined action plan with Sector Lead.

    • Work on empowering team members to take the appropriate decisions and actions and call for regular meetings for the unit staff.

    • Assist staff in understanding and adapting project models to local contexts in alignment with local strategy.

    • Identify the capacity needs in the areas of WASH programming and develop plans for building the capacity of the projects staff and partners in collaboration with P&C department and Program Managers.

    • Identify two focal persons in the field to build their specific capacities in the sector’s principles, minimum standards and other vital knowledge in order to have them as back-ups for the specialist’s role in case of transition needed and for more sustainability of programs / planning in the organization.

    • Build the capacities of partners (whether local government entities or at the national level as well as CBOs).

    Leadership in the area of Relationship building, Networking and Fundraising:

    • Represent World Vision at interagency coordination and donor meetings on WASH.

    • To meet, build relationships and coordinate with the UN, NGO/INGOs and WASH fora.

    • Seek opportunities for interagency collaboration.

    • Strengthen and establish a strong network of national partners and stakeholders.

    • Liaise and network with other WV entities within the partnership for sharing and dissemination of best practices, information access, and resource acquisition.

    • Ensure WV’s WASH projects/programs are highlighted in the media in coordination with the communications department.

    • Share with management alarming trends or new parameters that could affect the implementation of current or future projects in a certain sector.

    • Work collaboratively with Grants Acquisition and Management team to develop WASH fundraising plan and support rollout of plan. This is likely to include donor positioning, donor interaction, strategy development, proposal submission

    • etc.

    Learning and Research:

    • Ensure experiences and lessons learned are shared among the team of commodities field staff.

    • Collaborate with MEAL department, local and/or international research institutes in-country and identify potential opportunities for joint research initiatives.

    • Ensure accurate assessments are conducted in the relevant fields to come up with accurate findings when needed and evidence based information.

    • Ensure that reflection meetings are conducted on a regular basis to document lessons learned and make sure that these lessons learned, whether from previous or ongoing projects, are taken into consideration for future projects designs and implementation.

    • Identify new trends and opportunities to feed in new projects models or technical approaches.

    • Test new project models / technical approaches and/or new areas of coverage.

    • Share any alarming information or relevant one related to programming with the Response Sector in order to adjust or modify any necessary programming.

    Support Implementation, Monitoring and Reporting:

    • Strengthen the quality of WASH interventions in coordination with operations staff, programme staff and DME.

    • Provide ongoing assistance and coaching to related field staff in order to ensure timely and quality implementation of projects ’activities.

    • Review and refine WASH programs including their budgets as and support baseline measurements.

    • Oversee the implementation of projects in WV’s area of intervention through establishing appropriate monitoring system in close collaboration with MEAL dept.

    • Provide technical input and recommendations to procurement activities related to services that affect the quality of WASH programs.

    • Review, analyze, and provide feedback on the WASH based component of program / projects reports (including assessment reports, PDDs, monitoring and management reports as well as evaluation reports).

    • Ensure compliance to organizational and donors standards in the management of WASH based programs.

    • Ensure quality and timely reporting in line with donors and SOs standards.

    • Intervene, when necessary, at procurement level, to facilitate/find solutions to material purchase difficulties or delays that are affecting the program quality implementation.

    • Assist in setting up appropriate indicators and tools for monitoring along with the M&E department and establish systems to extract relevant information when needed for each sector.

    • Review MEAL data with Programmes and Operations to make operational improvements.

    • Review context analysis with Programs for better adaptation to sector plan and implement early warning systems in all sectors to be able to detect any new context information.

    • Establish and implement internal monthly sector reporting system in coordination with DME.

    • Provide inputs for grants/donor and programme milestone reports to Programmes as per schedule as well as review all semi-annual and annual reports related to the sector.

    Other:

    • Perform other duties as required from the Direct Supervisor.

    KNOWLEDGE, SKILLS & ABILITIES:

    • Master Degree in a social science, Public Health or Water Management.

    • Excellent knowledge of English. Arabic knowledge would be an added value.

    • Excellent networker.

    • Ability to work in, and contribute to, a collaborative team-building environment.

    • Willingness and ability to travel to project areas frequently.

    • Excellent analytical/ problem solving skill and detail orientation.

    • Strong understanding of WASH processes and models.

    • Minimum of 5 years of experience in emergency and WASH.

    • Has experience in working with UN and/or INGO and other partners in the WASH sector.

    Preferred:

    • Clear understanding of the workings of major donors.

    • Strong communication skills both oral and written.

    Health Advisor - Syria Response

    PURPOSE OF POSITION:

    World Vision International’s Whole of Syria Office is seeking a qualified and highly motivated individual to proactively drive the consolidation, expansion and quality implementation of World Vision’s humanitarian response to the situation in Syria.

    Under the direction of the Head of Programmes, the Syria Health Advisor will technical quality of programming within health, strong proposal designs that are in line with the Syria response objectives and donor priorities and sound monitoring and evaluation systems in place. S/He will directly support MEAL and operational staff at area-office level collaborate with all other World Vision departments (Operations, Finance, Human Resources, Support Services, etc.),

    liaise internally with the World Vision Partnership and with external stakeholders, particularly local partners, and ensure that World Vision Syria delivers quality humanitarian response within health, according to World and international standards.

    KEY RESPONSIBILITIES:

    Program Development Leadership:

    • Facilitate and formulate the local Health strategy within the framework of the country operational strategy.

    • Coordinate with the Global Centre and MEER regional office to ensure strategic alignment of the Health sector.

    • Formulate guidelines, processes, measurements, and standards for the design, implementation, monitoring, and evaluation of Health projects in collaboration with other advisers and MEAL.

    • Design and carrying out assessments as needed in conjunction with WASH team.

    Develop an integrated Health plan, budget, program and detailed implementation plan that is aligned with:

    • Response strategy

    • Coordinating mechanism strategy

    • Sphere Standards

    • WVI Child Wellbeing outcomes

    • WVI Humanitarian Accountability Framework.

    • Include sector focused advocacy issues and cross-cutting themes in design where appropriate.

    • Develop and implement sector plans with community engagement and utilizing Do No Harm approach.

    • Ensure that accountability mechanisms are in place for community and stakeholders feedback on sector as well as semi-annuals are reviewed with communities based on the concept of Community Based monitoring and evaluation.

    • Determine sector organizational structure and staffing plan and ensure reviewing/adjustments of JDs/ appropriate budgets as well as contribute in setting of performance indicators.

    • Contribute to the recruitment of relevant staff for each project.

    • Ensure sector programme and project logframes refer to technical standards, consider government standards, Sphere Standards, WVI Humanitarian Accountability and Protection and are aligned with the organization DADDs and sector packages.

    • Ensure that the compliances with grants, technical standards and budgets are met.

    Technical Monitoring and Programme Quality:

    • Provide technical support to the organization's health programming activities: ensure intervention components are in line with the project initial design and that proper systems are in place in the program monitoring and reporting.

    • Ensure health programs utilize and adhere to standardized protocols, policies and guidelines according to Sphere, WHO and international minimum standards while humanitarian accountability principles and feedback mechanism are in place.

    • Support quality programming related to primary health care, reproductive health, community health outreach, early warning systems, outbreak response, medical supply chain and pharmaceutical supply management, and appropriate drug use.

    • Review from a technical standpoint, monthly field and donor reports.

    • Oversee timely review of health data and statistics (including objectives, indicators and outcomes of health programs) according to internal and donor requirements.

    • Review field reports and ensure appropriate follow up and decision making on data relevant to the World Vision health programs.

    • Work with the Health Management Information System (HMIS) consultant, technical advisers, the operations and MEAL team to ensure implementation of health information management system; support the HMIS consultant so as to ensure data

    • collection mechanisms are in place to facilitate reporting, collection and documentation of best practices. Work with field teams and partner agencies for outbreak preparedness and contingency planning.

    • Ensure timely and adequate provision of supplies and drugs through establishment and provision of necessary specifications of medicines, medical supplies, equipment and materials to be procured (ensure they are in line with WV

    • Pharmaceutical Procurement policy, with OFDA Essentials Medicines List. If needed be, get review from GC/DM/TRT/SH) review of pharmacy consumption reports, acquisition of partner agency and UN drug kits.

    • In light of the findings of iterative assessments, provide recommendations to areas that might need improvement in regards to the Syria Country Office ongoing response and determine the relevance of expanding operations in new sites and to scale-up interventions.

    Leadership in the area of Relationship Building, Networking and Fundraising:

    • Represent World Vision at interagency coordination and donor meetings on Health/Nutrition.

    • To meet, build relationships and coordinate with the UN, NGO/INGOs and WASH fora.

    • Seek opportunities for interagency collaboration.

    • Strengthen and establish a strong network of national partners and stakeholders.

    • Liaise and network with other WV entities within the partnership for sharing and dissemination of best practices, information access, and resource acquisition.

    • Ensure WV’s Health projects/programs are highlighted in the media in coordination with the communications department.

    • Share with management alarming trends or new parameters that could affect the implementation of current or future projects in a certain sector.

    • Work collaboratively with Grants Acquisition and Management team to develop WASH fundraising plan and support rollout of plan. This is likely to include donor positioning, donor interaction, strategy development, proposal submission etc.

    Learning and Research:

    • Ensure experiences and lessons learned are shared among the team of commodities field staff.

    • Collaborate with MEAL department, local and/or international research institutes in-country and identify potential opportunities for joint research initiatives.

    • Ensure accurate assessments are conducted in the relevant fields to come up with accurate findings when needed and evidence based information.

    • Ensure that reflection meetings are conducted on a regular basis to document lessons learned and make sure that these lessons learned, whether from previous or ongoing projects, are taken into consideration for future projects designs and implementation.

    • Identify new trends and opportunities to feed in new projects models or technical approaches.

    • Test new project models / technical approaches and/or new areas of coverage.

    • Share any alarming information or relevant one related to programming with the Response Sector in order to adjust or modify any necessary programming.

    Capacity Building:

    • Conduct assessments of staff capacity gaps in Health, Nutrition and MHPSS. Work closely with health teams of the implementing partner organizations to determine the training needs of the medical staff.

    • Ensure MISP, good storage practice medicines, universal standard precaution, IFE sessions are systematically included in capacity building.

    • Maintain open lines of communications with WV implementing partner staff.

    • Collaborate with health authorities and relevant international health agencies for the development of an approved curriculum to meet training needs and implement those plans through the management team and field teams.

    KNOWLEDGE, SKILLS & ABILITIES:

    • Minimum medical degree; preferably with a Master’s in Public Health.

    • At least 5 years professional experience in implementing health-related projects.

    • Must have at least 5 years’ experience working with INGOs/UN in humanitarian contexts (previous emergency response, conflict/post-conflict experience preferred).

    • Must be familiar with treatment protocols for NCDs, communicable disease, PHC supplies, RH kits, basic hospital equipment and pharmaceuticals.

    • Must be able to analyse and interpret data and to track performance against program indicators.

    • Ability to work with a team and capacity building of national staff.

    • Must be fluent in written and spoken English; knowledge of Arabic preferred.

    • Must be able to travel.

    • Fluency in English and the relevant other UN language, if it is officially used in the country. Arabic is highly preferred.

    • Professional licenses, as required in the field and by the donor.

    Work Environment/Travel:

    • Be prepared to travel to implementation sites and regional, global meetings as required.

    Accountability Advisor - Syria Respone

    *No family - spouse only position.

    PURPOSE OF POSITION:

    World Vision seeks a full-time Accountability Advisor (based in Gaziantep, Turkey) for the proposed USAID-funded two-year, multi-sector humanitarian program in northern Syria. Through a consortium approach, the programme will provide gender-sensitive, coordinated assistance in order to limit the loss of life and mitigate human suffering in conflict-affected communities. To achieve this goal, this project will technically implement Health and Nutrition, WASH, Shelter, and Non-Food Item activities through both fixed and mobile locations, including the programme’s Rapid Response Mechanism.

    The Accountability Advisor will support a large WV-led humanitarian consortium. The Accountability Advisor position will establish/enhance, oversee and ensure consistent systematic receipt, processing and response to community feedback and complaints for WV and its consortium partners and their implementing partners in northern Syria. This will be achieved through various feedback mechanisms such as hotlines, help desk, suggestion boxes, outreach and other activities.

    The role would also be responsible in mainstreaming accountability systems implemented by partners. The aim is to increase the level of accountability by World Vision and the consortium to the communities with whom we work.

    The position holder will report to the MEAL (Monitoring, Evaluation, Accountability and Learning) Director and work closely with M&E Coordinators, MIS officer, consortium M&E focal points and field / project MEAL teams to provide technical guidance and review of accountability workload. The position is essentially a champion for affected peoples’ needs and rights in line with WVs’ commitment to upholding accountable to the conflict affected people.

    Additionally, the Accountability Advisor will provide quality guidance to field teams, the consortium management, partners, and other WV offices during urgent circumstances requiring the consortium’s rapid response mechanism to be activated.

    KEY RESPONSIBILITIES:

    Technical Leadership and Systems Development:

    • Ensure that WV Programme Accountability Standards - information provision to communities, consulting communities, promoting participation and complaints and feedback mechanisms are designed based on preference and in consultation with communities as well as implemented and monitored in a verifiable manner.

    • Ensure information sharing channels are established and functional continuously to provide people in need / affected population better understanding on their rights, entitlements, registration, targeting / selection processes, access to other services, complaints & response mechanisms.

    • Establish a Complaints and Response mechanisms in covered communities in consultation with community people and in adherence to Core Humanitarian Standards.

    • Ensure that all complaints are channeled internally and to partners for review and to be responded within the agreed and appropriate timing.

    • In coordination with senior management team and HR, ensure that internal systems and processes are in place to receive and act on sensitive complaints (PSEA), especially on child protection issues, staff misconduct, corruption and fraud.

    • Work with M&E teams to establish processes for linking analysis of community feedback and monitoring data and ensure accountability processes are monitored and evaluated to inform changes in programming.

    Implementation & Reporting:

    • Compile and submit monthly and quality reports to MEAL director for further consolidation and management decision making.

    • Develop sector / project specific Information and awareness package and facilitate dissemination of this information with beneficiaries through established community, partner & public structures.

    • Work closely with the consortiums’ Humanitarian Accountability (HA) Officers and CRM Assistants to ensure that they have all the required information, material, and resources needed for their day-to-day work.

    • Ensure a central database is maintained to document complaints and feedback received from all channels. Ensure that the database is updated and utilized on a daily basis.

    • Review all complaints & response mechanisms (CRM) on a periodic basis to ensure systems are relevant and efficient. This will include community and partner review meetings / assessments.

    • Ensure that the mobile technology is used widely across HA work for cost efficiency, real-time information & centralized data purposes.

    • Work with sector leads & portfolio/grant managers to mainstream HA within the project. This would include but not limited to reviewing and providing HA inputs to communication material, beneficiary selection processes, planning, implementation, monitoring and evaluation, community mobilization etc.

    • Work closely with the M&E team in a manner that complements each other’s roles and enhances program quality of the project.

    • In coordination with MEAL Director and M&E Coordinators, ensure accountability findings are integrated with M&E findings and are presented at the program review meetings on a monthly basis, and prompt critical thinking at project management & senior management level.

    • Support the MEAL Director and information management officer in the establishment of a Consortium Dashboard that will integrate critical indicators for Syria Strategy specifically on Program Quality ( ex. recommendations from beneficiary accountability review fully implemented).

    Management, Capacity building & Coordination:

    • Ensure all HA staff supervised by this position are guided, mentored and their capacities built in order to deliver high quality outputs.

    • Ensure partner staff are trained on HA concepts, tools and systems and partner capacity is built to comply and produce high quality HA products in-line with WV & donor standards & requirements.

    • Ensure all relevant WV frontline & technical staff are assisted in strengthening their understanding of Humanitarian Accountability concepts & competencies as a part of the MEAL system establishment.

    • Ensure WV is well represented in Humanitarian Accountability related working groups (ex. CDAC, AAP, CHS Alliance) and forums at national & global levels.

    Security Measures:

    • Be familiar with WV security plan

    • Follow security policies, rules, procedures and instructions.

    • Represent WV in an appropriate and professional manner.

    • Contribute to a healthy team spirit and team work.

    • Adhere to WV Child Protection policy and standards and stay committed to WV vision statement and core values.

    Miscellaneous:

    • Perform any other relevant tasks assigned by the supervisor or FAST Management or WV Syria programs team.

    KNOWLEDGE, SKILLS & ABILITIES:

    • Bachelor’s or Master’s degree preferably in the field of social sciences, public policy or development studies.

    • Advanced understanding of business principles of accountability.

    • Must be self-motivated, innovation, able to work under pressure.

    • Be organized, accurate and able to manage multiple tasks under tight deadlines.

    • Creative, organizational and critical thinking skills as well as the ability to work within and across teams and with all levels of staff and stakeholders; resourceful and innovative.

    • Willingness to assume duties, as needed.

    • Minimum of 2-3 years national & international years of experience in the field of MEAL (accountability), especially in emergency context and grant funding is critical.

    • Proven experience in establishing a fully functional Accountability system for an organization that’s supported by bilateral & multilateral international donors serving more than 100,000 beneficiaries within a period of 12 months.

    • Proven experience in leading Surveys (mix methodologies) from designing to report writing.

    • Proven experience in local staff capacity building.

    • Proven experience in establishing MEAL systems for sub grantees and local partners.

    • Experience in coordinating Accountability functions at a national level for an INGO covering some of the following sectors / thematic areas is critical: Health, Cash, WASH, shelter, Education, Child protection and livelihoods.

    • If based in Jordan or Turkey, effective in written and oral communication in English and Turkish. Arabic is an advantage.

    • If based in Jordan, effective in written and oral communication in English and Jordan. Arabic and Turkish is an advantage.

    Preferred Skills, Knowledge and Experience:

    • Thorough knowledge on Sphere, Core humanitarian standards, child rights, human rights, DNH, HAP & DAC evaluation criteria are essential.

    • Thorough knowledge in quantitative and qualitative data collection methods, and analysis is essential.

    • Thorough knowledge in writing technical MEAL reports is essential.

    • Thorough knowledge on the humanitarian operations coordination, cluster operations, and major donor M&E requirements is essentials.

    • Good understanding on database management and data structures.

    • Strong communication skills.

    • Previous engagement with the Syria Crisis response in Turkey, Syria, Lebanon, Jordan & Iraq can be an advantage.

    • Thorough knowledge of World Vision processes such as Child-Wellbeing, Syria Response MEAL framework would be an advantage.

    Work Environment/Travel:

    • Ability work and produce high quality outputs in an intense & dynamic working environment, with local and international staff having different working styles and different levels of competencies is essential.

    • Willingness to be flexible with hours when necessary.

    • Ability to perform well under pressure and comply with donors & partnership deadlines is essential.

    • Willingness to briefly travel to Turkey, Jordan, or elsewhere if requested.

    Director, IT Project and Portfolio Management

    *Position location to be determined by home country of successful candidate in California, USA; Manila, Philippines; San Jose, Costa Rica; London, UK or Accra, Ghana where WVI is registered to operate.

    PURPOSE OF POSITION:

    The Director, IT Project and Portfolio Management role is responsible for the management of one or more highly complex or enterprise-wide programs and Tier 4-5 project budgets. He / She facilitates the initiation of complex technical programs to ensure the development of detailed work plans, schedules, project estimates, resource plans, and status reports for each project within a program. He / She manages the tranches of work within a program, ensuring that the program remains aligned with and is coherent in achieving its objectives. In addition to directly supervising a team of project managers, He / She is also accountable for working with business and IT leaders in order to successfully deliver on the initiatives for OurPromise2030.

    The IT Director II role is responsible for managing and maintaining global IT processes and standards relevant to their area. This position manages multiple IT processes within one functional area and provides IT services to one or more regions globally.

    Individuals within the IT leadership job family have responsibility for activities that contribute to planning, creating and implementing an IT vision and strategy aligned with the company’s strategic business plan. They oversee the development of corporate standards, technology architecture, technology evaluation and transfer. They manage small to large teams of people responsible for developing and delivering IT solutions for the business and customers. Each role within this job family provides technical and business leadership to their organizations as well as to the business.

    IT Leaders are also responsible for analyzing trends in technology, assessing the impact of emerging technologies on the business, providing solutions to address technology and business issues, and managing financial resources while ensuring the development of high-quality technology solutions. These solutions must be developed at the best possible cost and be aligned with customer and business needs while establishing relationships with employees and key internal and external stakeholders. They are also responsible for participating and leading the development of an IT governance framework that defines the working relationships and sharing of IT components among various IT groups within the organization.

    To be successful, individuals must possess a combination of business, technical and leadership skills and competencies. This requires an understanding of client’s business needs, processes and functions. They also need a solid knowledge of IT infrastructure, architecture, applications development and support, networks, and computer operations. In addition, individuals working in this job family must have excellent communication skills and the ability to influence others.

    KEY RESPONSIBILITIES:

    Business and IT Strategy:

    • Develops the tactical components and strategies to achieve goals.

    • Works with business partners to understand business needs.

    • Manages the development and implementation of IT initiatives to support business strategy.

    Change Management:

    • Articulates change.

    • Is active and visible throughout the change process.

    • Provides frequent, communication to department/organization and clients about the change (i.e., rationale, expected outcomes, the "big” picture) and the impact of the change (individual and business).

    • Builds a coalition of sponsorship (managers, staff and clients) and manages resistance to the change.

    • Identifies and removes obstacles to change.

    Governance:

    • Leads or participates in a customer advisory board to manage IT services demand.

    • Communicates client’s needs and priorities and provides feedback on pricing and investment.

    Architecture:

    • Provides input to technology planning within multiple functional areas.

    • Implements solutions consistent with current and future architecture.

    Process Improvements:

    • Participates in the initiation of, and manages the improvement processes that impact customer satisfaction and relationships.

    • Owns the designated processes and is accountable for ensuring that established processes are followed.

    Finance:

    • Participates in the development of IT budgets.

    • Tracks and takes appropriate steps to stay within budget.

    • Provides high-quality services at optimal cost to customers.

    • Measures service performance and implements improvements

    IT Technology Development:

    • Directs the development and implementation of technology solutions required to increase business efficiency and effectiveness.

    Service Level Agreements (SLAs):

    • Participates and provides input to the SLA development process.

    • Ensures internal SLAs are met.

    Vendor Management:

    • Provides advice and counsel to the vendor relationship decision-making and contract development processes.

    • Assists to ensure contracts are in place

    • Reviews service provider performance.

    • Identifies and confirms performance problems and notifies contract managers.

    Resource Management:

    • Meets regularly with team to gather work statuses.

    • Discusses work progress and obstacles.

    • Provides advice, guidance, encouragement and constructive feedback.

    • Ensures work, information, ideas, and technology flow freely across teams.

    • Establishes measurable individual and team objectives that are aligned with business and organizational goals.

    • Documents and presents performance assessments.

    • Recognizes and rewards associates commensurate with performance.

    • Implements organizational practices for staffing, EEO, diversity, performance management, development, reward and recognition, and retention.

    Workforce Planning:

    • Identifies the roles, skills and knowledge required to achieve goals.

    • Ensures staff has the resources and skills needed to support all work initiatives within multiple COCs or functions.

    • Participates in IT workforce deployment activities.

    KNOWLEDGE, SKILLS & ABILITIES:

    • Bachelor’s or Master’s Degree in Computer Science, Information Systems, Business Administration, or other related field. Or equivalent work experience.

    • Requires experience in managing teams and building relationships with people at a variety of levels.

    • Strong leadership skills, and experience in managing virtual teams.

    • Typically requires 10+ years of IT and business/industry work experience, with at least 3 years of leadership experience and 5 years in managing projects.

    • Willingness and ability to travel domestically and internationally, as necessary.

    • Effective in written and verbal communication in English.

    • Other languages and advantage.

    Preferred Skills, Knowledge and Experience:

    • Strong familiarity with project management software.

    • Strong familiarity with budgeting, estimating and assessing project risk.

    • Experience in developing and deploying project best practices, policies, procedures and processes.

    • PMP Certification or Prince2 Certification.

    • Experience working for a Big 5 Consulting firms with a focus on Portfolio Management and Outsourcing.

    • International Experience; managing projects in EMEA, APAC and Americas.

    • NGO experience.

    Work Environment/Travel:

    • The position requires ability and willingness to travel domestically and internationally often at short notice and up to 30% of the time.

    Cash Officer (pending Donor Approval)

    PURPOSE OF POSITION:

    The cash officer will work under the supervision of the P.M, he is responsible for the execution and reporting of all logistics & cash activities to effectively support the overall Logistic & cash needs of the project

    MAJOR RESPONSIBILITIES:

    • Take lead in consolidating procurement plans from the Project Team.

    • Ensure PRFs are in place and signed and submitted on time. Coordinate with the Camp team for the timely submission of the PRFs.

    • Work closely with Procurement Department to ensure project items to be delivered timely.

    • Provide administrative and logistical support to the project staff as may be required.

    • Ensure that all the Vehicles required for the Projects are available on timely basis.

    • Ensure PRFs/ Trip Requests are in place and signed and submitted on time.

    • Follow up with logistics department on the timely availability of the vehicles.

    • Represent WVI in cash sector at the field level

    • Adopt & maintain relevant SOPs for cash intervention

    • Manage the circulation & distribution of cash & Maintain beneficiaries’ database

    • Conduct monthly basis field visit and maintain the MOVs for official records

    • Following the monitoring tools for cash modalities and ensure the monitoring reports are produced on time for management review

    • Conduct field visits prior any planned distribution of cash programming instruments (Vouchers, pre-paid cards, ATM… etc)

    • Overall coordination with operational staff dedicated to cash assistance

    • Suggest adjustments of the cash assistance according to evolving needs

    • Any other duties as agreed with the supervisor

      KNOWLEDGE, SKILLS AND ABILITIES:

    • Technical diploma or university degree preferably in related field

    • Knowledge of Logistics, supply chain processes & cash component

    • Excellent written & oral command of Arabic and English

    • Computer literate mainly with MSOffice software package Good communication skills and ability to build collaborative relationships

    • Ability to foster a good team spirit

    • Ability to transmit information correctly with accountability and maintain confidentiality

    • Digital Skills

    • Team management skills

    • Sociable and presentable

    • Work under pressure

    • 3-5 years Logistics and cash experience

    Response Programmes Director

    *Country location to be determined based on response.

    *Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

    PURPOSE OF POSITION:

    The Response Programmes Director oversees/leads the Sector Programming Team, including Program Officer(s), Design Monitor Evaluation (DME), Humanitarian Accountability and Information Management. The Programme Director supports the Response Director (RD) and Operations Director (OD) in designing the response strategy and operations plan and works in close coordination with both.

    The Response Programmes Director is responsible to manage grant acquisition, assessments, monitor and humanitarian accountability and liaises with Support Offices (SOs), and international donors.

    Response Programmes Director is part of the Response Senior Leadership Team. Response Programmes Director will coordinate/advise with Response Director (RD)/Senior Leadership Team (SLT) go or no go for proposals.

    KEY RESPONSIBILITIES:

    Establish, lead, resource and staff the programmes unit to meet response needs:

    • Lead team/individual development and provide direction and support as needed to enable effective performance.

    • Contribute to National Office (NO) capacity building in the area of emergency response in coordination with NO leadership and Human Resources (HR).

    • Determine Programmes organisational structure and staffing plan with HR.

    • Work with HR to recruit and deploy Programmes staff and plan for capacity development.

    • Ensure Programmes staff handovers are conducted.

    • Develop Programmes budget in coordination with Finance.

    • Support RD and Finance in developing Response Budget, ensuring strong alignment and coordination with Operations team during budgeting and budget management process.

    • Plan for Programmes Unit transition/integration with NO, where applicable.

    Lead the programme planning process to ensure alignment with context, humanitarian needs, response strategy as well as operational feasibility and technical quality:

    • Support development of operational intent plan to align with funding allocations ensuring operational feasibility and

    • technical quality.

    • Support Sectors and Operations Director to draft response plan.

    • Work with Grants, Acquisition and Management (GAM) to coordinate grant acquisition.

    • Write Operational Intent inclusive of targets.

    • Prepare project RACIs (responsible, accountable, consulted, informed) for new grants.

    Oversee donor liaison and advocacy is undertaken to resource operations plan to address humanitarian needs. The Response Programmes Director will ensure that the GAM team undertake the following activities:

    • Monitor and analyse donor opportunities to ensure they align with operational intent.

    • Communicate humanitarian needs identified through assessments, monitoring data and community feedback to in-country donors and Support Offices International Programmes Groups.

    • Represent World Vision with potential donors (ECHO, DFID, EU, OFDA, etc.) including bilateral, multilateral and corporate.

    • Collaborate with Advocacy to influence donor funding strategies when appropriate.

    • Liaises with SOs regarding donor priorities and opportunities for funding.

    • Support Finance in the allocation and tracking of response funding to ensure response strategic priorities are funded and effective leveraging of available funding.

    • Support mapping of all funding sources with Finance.

    • Support funding allocation process (Private Non Sponsorship & grant opportunities) in coordination with Finance, Response Director and Operations to reflect response strategic priorities, operational realities and ensure compliance with relevant funding regulations.

    • Support Finance to track donor funding allocation and commitments to ensure response strategic priorities are funded.

    • Oversee development and submission of project proposals to donors to resource operations plan.

    • Develop project proposals with Operations, Advocacy, Finance and relevant Support functions and ensure stakeholders have the opportunity to review proposals and raise issues prior to submission to donors.

    • Ensure proposals are aligned with the operational plan, sector DADDs and standards.

    • Ensure proposals are aligned with accountability standards and basic DME requirements.

    • Maintain donor and SOs communications to facilitate funding acquisition.

    • Support Finance to ensure an up-to-date funding matrix.

    Ensure support for Finance to establish grant management system to guarantee fulfillment of donor requirements:

    • Support Finance to conduct grant orientation or grant start-up workshops for relevant staff.

    • Plan and manage donor reporting to ensure that all donor requirements are met.

    • Support Finance with monitoring of grants for compliance with grant requirements.

    • Oversee planning, implementation, analysis and sharing of findings from assessments and program monitoring.

    The Response Programmes Director will ensure that the DME team undertake the following activities:

    • Design and implement community consultation processes to ensure understanding of World Visions role, planned interventions and provide opportunities for input and feedback into programme and project designs.

    • Design and implement Information Provision plan to ensure that accurate and reliable information about the programme is made available and shared with communities in a timely and accessible manner.

    Establish and support implementation of complaint and feedback mechanisms:

    • Document, implement and monitor complaint and feedback systems to ensure timely responses to communities.

    • Consolidate and analyse community complaint information to inform Operations and response management of key issues raised by beneficiaries.

    • Coordinate Humanitarian Accountability planning and learning with other accountability focused INGOs and LNGOs.

    KNOWLEDGE,SKILLS & ABILITIES:

    Required:

    • A minimum of 3-5 years in leadership role in the humanitarian assistance and development sector, with a significant portion of this in INGOs.

    • 5 years experience in humanitarian assistance work.

    • Demonstrated understanding of key humanitarian principles, standards and best practices.

    • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

    • Experience in program management and implementation of multi-sectoral emergency response projects.

    • Intensive experience in leading a multi-cultural team of professionals.

    • Experience working in a cross-cultural environment.

    • Experience working in war zones / fragile contexts.

    • Experience in engaging with governmental institutions and multilateral agencies.

    • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

    • Work experience as Program Officer at least for 1-3 years in a country other than the home country.

    • Strong team leadership skills.

    • Emotional Intelligence (self awareness, managing emotions and those of others, remaining calm/composed, dealing with ambiguity and change).

    • Understand Humanitarian Industry and have proven experience within a relief setting.

    • Effective in written and verbal communication in English.

    • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders.

    Preferred:

    • Previous experience working in complex emergency/rehabilitation settings.

    • Experience coordination with INGOs and other key stakeholders-High degree of negotiation and persuasion skills.

    • Ability to work with a reasonable level of comfort in high tension and high security risk situations.

    • Ability to maintain performance expectations in diverse cultural contexts psychologically stressful environs and physical hardships.

    • Ability to facilitate the creation of cross-functional project teams and the development of national strategies.

    • Excellent time-management and prioritization.

    • Demonstrates openness and transparency.

    Response Director

    *Country location to be determined based on response.

    *Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

    PURPOSE OF POSITION:

    The Response Director (RD) has primary responsibility for directing the response from strategy to implementation, inclusive of performance and oversight of all aspects of the response. She/he should develop and maintain an efficient, cohesive team, while ensuring effective coordination and relationships with the other agencies, officials, beneficiaries, donors and all areas of the Partnership.

    KEY RESPONSIBILITIES:

    Develop and monitor implementation of response strategy that addresses WV strategic goals to meet humanitarian needs:

    • Lead response strategy development with National Director (ND), Regional Leader (RL), Partnership Executive Team

    • (PET) and other senior stakeholders.

    • Ensure primary and secondary information on needs inform strategy formulation.

    • Ensure context analysis informs strategy development.

    • Consult with ND and RL to ensure National Office (NO) strategy and plans (including Child Wellbeing targets) are taken into account in

    • response strategy formulation.

    • Ensure strategy aligns with anticipated capacity.

    • Monitor appropriateness of strategy in addition to implementation of strategy and transition plans.

    Ensure response is staffed to meet response needs:

    • Lead team/individual development and provide direction and support as needed to enable effective performance.

    • Contribute to NO capacity building in the area of emergency response in coordination with NO leadership and Human Resources (HR).

    • Determine response organization structure with ND and HR.

    • Conduct high-level workforce planning with HR and mobilise surge functions as required.

    • Oversee the recruitment of the RDs direct reports.

    • Ensure defined accountabilities under the Emergency Management System (EMS) are clear for each function including Term of Reference (TOR) objectives and qualitycriteria.

    • Ensure HR works with EMS functions to identify workforce requirements.

    • Ensure HR plans for capacity building with EMS functions.

    • Ensure HR develops performance planning and review processes that include quality criteria.

    • Ensure HR establishes a staff care function and mechanisms that support staff well-being.

    • Consult ND to plan Response team transition/integration.

    • Ensure adequate internal communications mechanisms are in place to ensure policies, information and decisions are shared with staff as appropriate.

    Establish and maintain effective working relationships with humanitarian actors, government representatives, World Vision stakeholders, the media and general public:

    • Represent the response in Partnership Executive Team and Partnership Coordination Team (PCT) (where activated).

    • Identify and highlight areas of conflict to Response Senior Management Team (SMT), ND, RL and Partnership

    • Executive Committee (where activated).

    • Create and maintain collaborative relations and where appropriate partnerships with government, other NGOs, UN

    • agencies, civil society, churches, bi-lateral missions and donors.

    • Participate in consortium meetings and Response related national coordination meetings.

    • Ensure World Vision is represented at relevant technical and coordination mechanisms in-country.

    • Serve as an organizational spokesperson for media interviews, advocacy initiatives and other public events.

    Develop and plan response to achieve response strategy goal and objectives:

    • Provide oversight to funding allocation (i.e. Private Non-sponsorship or PNS, grants, etc) to ensure alignment with

    • strategy and humanitarian needs.

    • Ensure response programme development meets World Vision and international standards.

    • Ensure that adequate funding to address humanitarian needs is acquired.

    • Ensure Advocacy staff are empowered to integrate advocacy across sectors and to develop child-focused advocacy positions which are aligned with strategy and organisational priorities, in strong alignment with NO and Response

    • Operations teams.

    • Facilitate the signing of MOUs and contracts, with donors, Support Offices (SOs) and other relevant stakeholders.

    • Ensure appropriate waivers are in place to facilitate timely response implementation.

    Implement response programme in accordance with commitments to meet international and WV standards:

    • Ensure that accessible beneficiary feedback mechanisms are established and functioning.

    • Ensure staff establish community accountability methods across all of the response program.

    • Monitor and identify risks to programme quality and coordinate resources to address them.

    • Ensure that all programmes are implemented, monitored and evaluated according to set plans and that agreements

    • with donors, SOs and other stakeholders are adhered to.

    • Ensure management meetings address quality risks, relevant monitoring data and community feedback.

    • Initiate resourcing mechanisms and ensure financial and material (in-kind) resources are managed according to WV

    • standards, donor and SO agreements.

    Initiate response funding mechanisms with support of ND, RL & Regional HEA Director (RHEAD):

    • Ensure that funding is managed and accounted for in compliance with donors and Support Offices agreements and WV standards.

    • Ensure that programme and projects audits are planned and conducted as per WV audit regulations and donor government requirements.

    • Ensure that audit reports are responded to and recommendations implemented.

    Ensure that response meets World Vision minimum quality standards and supports program improvement, reflection, learning and innovation:

    • Ensure previous response learnings from Global learning facilitator are reviewed in program design.

    • Encourage the incorporation of best practice and innovation in program design.

    • Ensure all functions have quality planning sessions to meet quality objectives of their TOR.

    • Ensure achievement level of all function quality objectives is monitored monthly and reported.

    • Ensure risks that prevent the achievement of quality objectives are reported and rapidly addressed.

    • Ensure mechanisms are established to identify, document, and share lessons learned with Partnership.

    Oversee Security function, planning and implementation to ensure response staff and organisational safety and security:

    • Ensure staffing of Security function.

    • Provide oversight to implementation of security protocols as per CSR.

    • Facilitate inter-agency coordination for information sharing and intelligence sharing.

    Ensure response internal and external reporting requirements are met:

    • Liaise with Programmes and Info Management to ensure internal and external reporting requirements are planned for

    • and reports are prepared.

    • Review and submit partnership programme reports.

    • Prepare and submit monthly management reports.

    • Ensure internal response coordination & information sharing mechanisms are functioning.

    Ensure that response staff have appropriate housing, offices and information/communication systems:

    • Ensure that staff have access to appropriate office space/equipment, information/communication systems/equipment

    • and other facilities which enable them to carry out their responsibilities.

    • Ensure that all response vehicles and other equipment are well managed and maintained.

    • Where necessary, ensure that relevant staff have access to appropriate housing.

    KNOWLEDGE,SKILLS & ABILITIES:

    Required:

    • A minimum of 5-7 years in leadership role in the humanitarian assistance and development sector, with a significant

    • portion of this in INGOs.

    • 5 years experience in humanitarian assistance work.

    • Demonstrated understanding of key humanitarian principles, standards and best practices.

    • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

    • Intensive experience in leading a multi-cultural team of professionals.

    • Experience working in a cross-cultural environment.

    • Experience working in war zones / fragile contexts.

    • Experience in engaging with governmental institutions and multilateral agencies.

    • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

    • Experience in serving as an organizational spokesperson to media and other external audiences.

    • Effective in written and verbal communication in English.

    Preferred:

    • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders as well

    • as staff.

    • Ability to work in coordination with other humanitarian organizations.

    • Ability to analyse and make decisions in challenging situations in the absence of specific guidance and/or full

    • information.

    • Ability to communicate and model to staff positive behaviours which help them remain resilient and effective in dynamic and high pressure environments.

    Work Environment:

    • Work hours are often in excess of 12 hours per day during difficult periods of the response.

    • Responses are often mounted in insecure or natural disaster-prone contexts, which may disrupt normal work patterns

    • and generate staff safety issues.

    • Work and housing environments may at times be well below normal standards in terms of facilities, equipment, food availability and hygiene.

    Response Operations Director

    *Country location to be determined based on response.

    *Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

    PURPOSE OF POSITION:

    Response Operations Director leads the Operations team and oversees the implementation of the response activities. He/she transforms the response strategy into implemented reality, managing day-to-day sector activities and providing technical guidance to the Programmes team for design and programme quality.

    KEY RESPONSIBILITIES:

    Ensure program planning is informed by technical standards and operational viability:

    • Contribute to planning of sector requirements for people, funding and supplies.

    • Ensure all program designs are based on needs assessment findings (primary & secondary data) and analysis,

    • targets the most vulnerable/chronically and is operationally viable.

    • Ensure all programs refer to technical standards, consider government standards and are aligned with Strategic

    • Guidance and Do-Assure Dont Do (DADDs) for the First Phase of Emergency Responses and Sector Packages.

    • Ensure inclusion of advocacy issues and cross cutting themes are considered in design.

    • Ensure programs and projects are measured according to technical standards and Child Well-being targets.

    • Ensure Operations Plans are developed and implemented with community engagement, taking into account local capacities and utilising Do No Harm/Local Capacities for Peace (DNH/LCP).

    Establish, lead, resource and staff Operations unit to meet response needs:

    • Lead team/individual development and provide direction and support as needed to enable effective performance.

    • Contribute to National Office (NO) capacity building in the area of emergency response in coordination with NO

    • leadership and Human Resources (HR).

    • Determine Operations organisational structure and staffing plan with HR.

    • Monitor recruitment and deployment of Operations staff and plan for capacity development.

    • Ensure Operations staff handovers are conducted.

    • Develop Operations budget in coordination with Finance, ensuring strong alignment and coordination with

    • Programming team during budgeting and budget management process.

    • Plan for Operations transition/integration.

    Conduct response operational planning to ensure effective coordination and timely delivery of response activities:

    • Plan and facilitate detailed operational plan and delegate responsibilities to carry out plan.

    • Ensure Accountability mechanisms are in place for Community and stakeholder feedback.

    • Planning process considers community requirements (i.e. timelines) and progress is monitored by Design, Monitoring & Evaluation (DME).

    • Facilitate planning between sectors to meet overall program goals.

    • Facilitate requirements planning with Support Services.

    • Ensure collaborative planning with external stakeholders such as UN Agencies, other NGOs and Government ministries where possible through coordination mechanisms.

    Oversee implementation and monitoring of operations to ensure achievement of response goals and objectives and inform operational improvement:

    • Monitor results against sector plans and address identified issues.

    • Monitor expenditure reports and take corrective action with Finance and Programs.

    • Review Monitoring & Evaluation (M&E) and Accountability data with Sectors and Programs to identify and address any issues for operational improvement.

    • Review context analysis with Programs and Liaison for Operational Intent adaptation.

    • Review findings of learning events and evaluations with Programs to make operational improvements.

    • All evaluations of sector interventions are planned with DME to assess effectiveness and timeliness.

    Oversee development and implementation of operations reporting systems to support timely and accurate reporting:

    • Establish and implement internal reporting system in coordination with DME.

    • Ensure Operations provide input for grant/donor and program milestone and reports to Programs.

    • Write report on quality risks and their resolution and submit to Response Director on regular basis.

    • Ensure that Operations meets reporting requirements for Clusters, Ministries and/or in-country stakeholders.

    Ensure implementation of response operations according to safety standards with support from the Security function:

    • Organise security assessments for all field operations that inform a security plan.

    • Implement the recommendations of the security plan for all field operations.

    • Ensure security incident reporting protocols are complied with by operations staff.

    • Ensure Operations staff adhere to security standards for staff movement and communications.

    • Work with Security to ensure safe and effective Civil/Military relationships with armed actors.

    Ensure operations meet WV minimum quality standards and support improvement, reflection, learning and innovation in sectors:

    • Ensure previous sectors learning from Global Learning Facilitator are reviewed.

    • Encourage the incorporation of sector best practice and innovation.

    • Ensure sector have a quality plan to meet quality criteria and minimum sector standards.

    • Ensure achievement of all function quality criteria is monitored and reported regularly.

    • Ensure risks limiting achievement of objective to quality criteria are reported & rapidly addressed.

    • Ensure mechanisms are established to identify, document, and share function lessons learned.

    Coordinate with Support Services function for ongoing provision of funds, staff, equipment, vehicles and supplies to ensure timely implementation of operations:

    • Ensure Ops submit clear and timely budgets and funds requests to Finance.

    • Ensure Ops submit clear and timely staff plans to HR and immediately advises on changes.

    • Ensure Ops follow Finance procedures to rapidly process payments to suppliers.

    • Ensure Ops submit vehicle requirements to logistics and follow vehicles management guidelines.

    • Ensure Ops submit communications requirements to ICT and follow ICT procedures.

    • Address delays in Support Services to Response Manager for rapid resolution and waivers.

    Identify, report and refer operational blockages caused by external actors to Liaison to be addressed through external advocacy:

    • Establish operation team protocols where sector and geographic leads identify and report where external actors are

    • delaying/preventing implementation.

    • Refer issues delaying implementation to Liaison to resolve through inter-agency coordination and/or government

    • relations.

    • Ensure protection issues are reported and addressed in coordination with Advocacy.

    KNOWLEDGE,SKILLS & ABILITIES:

    Required:

    • A minimum of 5-7 years in leadership role in the humanitarian assistance and development sector, with a significant

    • portion of this in INGOs.

    • 5 years experience in humanitarian assistance work.

    • Demonstrated understanding of key humanitarian principles, standards and best practices.

    • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

    • Experience in program management and implementation of multi-sectoral emergency response projects.

    • Intensive experience in leading a multi-cultural team of professionals.

    • Experience working in a cross-cultural environment.

    • Experience working in war zones / fragile contexts.

    • Experience in engaging with governmental institutions and multilateral agencies.

    • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

    • Strong team leadership skills.

    • Emotional intelligence (self awareness, managing emotions and those of others, remaining calm/composed, dealing

    • with ambiguity and change).

    • Effective in written and verbal communication in English.

    • Academic and on-the-job training in at least one of the support services or response-sector relevant areas.

    Preferred:

    • Understanding of the international humanitarian system, particularly the systems, structures and key actors.

    • Understanding of the key accountabilities that must be maintained in a response (beneficiaries, donors, peers).

    • Ability to lead operational planning processes.

    • Strong communication skills (oral and written) with ability to express ideas and concepts clearly and persuasively with

    • senior internal and external stakeholders.

    • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders as well

    • as staff.

    • Ability to work in coordination with other humanitarian organizations.

    • Ability to analyse and make decisions in challenging situations in the absence of specific guidance and/or full information.

    • Ability to communicate and model to staff positive behaviors which help them remain resilient and effective in

    • dynamic and high pressure environments.