World Vision International

Job Opportunities in Jordan

World Vision was officially registered in Jordan in 2008, with a history of responding to the Iraqi refugees crisis along with its local partners and sponsors. The organization started responding to the Syrian crisis in March 2013 by implementing programs in different sectors such as NFI, WASH, education, protection… etc, in both the camps and host communities benefiting Syrian refugees and vulnerable Jordanian families affected by the Syrian crisis.

  • 83,114 vulnerable Jordanians received rice distribution in partnership with Tkiyet Um Ali as a local partner

  • 12 Child-Friendly Spaces were established providing safe places for children to play, learn and process their experiences in host communities in Irbid, Zarqa, Mafraq and Amman, in collaboration with partners including the Jordan River Foundation, Princess Salma Centre and Princess Basma Centre (PBC).

  • Communications and Advocacy Manager - Yemen Response


    The purpose of the position is to manage and co-ordinate field communications for World Vision Yemen and World Vision Jordan; to provide support and resource to enable the World Vision partnership to appropriately engage with its various public engagement audiences in order to raise funds and profile for both countries.

    The main focus of the work will be on Yemen (70%) with provision of communications support to WV Jordan on issues of resilience and Syrian refugees (30%).

    Also, to support World Vision’s advocacy efforts, while protecting and promoting WV’s work to re-enforce World Vision’s ability to credibly engage with the UN, local authorities, international donors, partners, and decision makers engaged in humanitarian response, helping WV leverage its eventual programming, focus on child protection and ending violence against children.


    Representation and Engagement:

    • Establish one year communications plan for Yemen including internal/external audience mapping, measurement system, editorial, broadcast and social media plan, and risk mitigation outlook.

    • Advise WV Yemen Senior Leadership Team (SLT) on issues of importance regarding humanitarian communications and policies.

    • Contribute to the crisis management team as required.

    • Support the response team, regional and national emergency response communications staff and relevant World Vision partnership stakeholders (media, social media, marketing, advocacy, leadership, etc.) on key communications and risk issues, initiatives and messaging.

    • Map out and participate in advocacy coalitions and initiatives related to Yemen.

    • Develop and maintain partnerships with peer agencies, governments and donors to scale advocacy and programmes for children affected by the humanitarian crisis in Yemen.

    • Represent World Vision in dialogue with external stakeholders on core humanitarian concerns requiring advocacy engagement, including (but not limited to) issues of child protection, protection of civilians, civil/military engagement, humanitarian access, etc.

    • Build relationships with relevant actors (Donors, UN humanitarian, local actors) who reach out to World Vision for inputs and opinion as a valuable expert on matters of protection of children and civilians.

    Advocacy Communications:

    • Work in tandem with Regional Advocacy Team to produce and implement a public engagement strategy for the response.

    • In conjunction with Regional Advocacy, establish overarching messaging for WV’s response in Yemen, support in distributing messages.

    • Support the production of advocacy reports with resources and review, with particular emphasis on giving children a voice.


    • Build productive working relationships with key UN and INGO partners, as well as donors, in Amman and Yemen for positioning and coordination.

    • Work with UN and INGO colleagues on strategic interagency initiatives.

    • Convene and lead World Vison Advocacy Response Group on Yemen.

    • Supervise the provision of communications training for non-communications staff.

    • Contribute to the recruitment and use of freelance and consultant capacity to produce the resources above where needed.

    Resource/Report Production Management:

    • Coordinate with programme information officers or their equivalent in each office to ensure the delivery of key World Vision partnership and Humanitarian and Emergency Affairs leadership information needs.

    • Source content in the form of video, photos, stories related to children’s needs, and so on from inside Yemen. (Potentially using communications staff in partner organisation).

    • Manage the production of unedited and finished multimedia resources, both through field level and partnership level support.

    • Manage the production of written materials including stories and reports.

    • Ensure materials produced contribute to the positioning of World Vision Yemen and have meaningful child participation, wherever possible.

    • Ensure the timely production of external reports, accountability materials and situation reports.

    Media and Social Media Relations:

    • Act as spokesperson for the regional response.

    • Clarify, prioritise and service key World Vision partnership and Support Office media and social media objectives and expectations in coordination with Partnership communications colleagues.

    • Establish internal connections with relevant Support Offices to promote international media engagement.

    • Oversee the development of local media response strategies and media sensitization projects at country-level, for positioning, humanitarian outcomes and risk mitigation.

    • Coordinate and screen journalist / vlogger and blogger field visit requests regarding timing, approvals, logistics, issues, security, etc. Ensure the strategic positioning of the response via VIP, government and media visits.

    • Co-ordinate visits by WV leaders and delegations, including required approvals, scheduling, photo opportunities, media interviews, coordination with Support Office media teams, video production and messaging etc.

    • Ensure the delivery of social media content for use on Support Office and World Vision partnership platforms, including Twitter, YouTube and Facebook.

    • Support to produce visitor welcome packs and other relevant materials.

    Advocacy & Influence:

    • Develop World Vision’s advocacy strategy on Yemen considering the phased intervention and partners’ portfolios, World Vision’s global brand and campaign on ending violence against children, and the regional metanarrative on fragility and children on the move.

    • Provide technical support for rights-based protection mainstreaming and programming and support research and learning on protection issues, needs assessments and evaluation of programmes.

    • Provide evidence, messaging and action items to external stakeholders on World Vision priorities for Yemen, namely child protection, violence against children, protection of civilians, the effectiveness of the humanitarian response, fragility, and the humanitarian-development-peacebuilding nexus.

    • Contribute to humanitarian advocacy and protection training particularly in areas of International Humanitarian Law, humanitarian principles, child protection, and humanitarian coordination.

    Programming & Proposal Development:

    • Collaborate with resource development and programme teams ensure integration of child protection and participation, research and evidence, and campaign objectives in programme design and proposal development.


    • Master Degree in International Development, Journalism; Public relations or other relevant field or a Bachelor’s Degree with relevant work experience.

    • Excellent spokesperson; research, policy analysis and writing skills, as well as understanding of the role of the UN in humanitarian emergencies, its agencies and ways of working.

    • Strong journalistic skills, ability to facilitate the collection of photo, video, story and social media resources.

    • Ability to work in difficult, insecure and stressful conditions.

    • Demonstrated ability to think strategically, manage to plan and meet deadlines.

    • Proven ability to lead a team, ability to work with partners.

    • Full adherence to WV’s Child Protection, Code of Conduct and Conflict of Interest policies.

    • At least three years of progressive work experience in protection, child protection, advocacy and international exposure/external engagement on humanitarian emergencies or fragile country contexts.

    • At least three years of progressive work experience with international exposure/external engagement on humanitarian emergencies or fragile country contexts.

    • Experience developing and leading coalitions and global advocacy efforts.

    • Proven field communications experience in emergency settings and/or fragile contexts.

    • Excellent English and presentation skills.

    Preferred Skills, Knowledge and Experience:

    • Experienced in protection, external engagement/lobbying with high level stakeholders (SRSG, RC/HC, Ministerial, Ambassadorial).

    • Experiences in networking and building coalitions.

    • Experience in resource acquisition.

    • Good understanding of World Vision, its programs and policies.

    • Arabic language skills.

    Work Environment/Travel:

    • Position location: Amman, Jordan with possible relocation to Jemen.

    • The position requires ability and willingness to travel domestically and internationally up to 35% of the time.

    Program Manager - Yemen Response


    The purpose of the position is to provide expertise to and oversight of all programme/project related activities and responsibilities within Yemen office, and ensure these are carried out effectively as well as to provide expertise to and coordination of grants acquisition related activities.


    Partnership and Collaboration:

    • Support the Response Manager to identify, establish and maintain a collaborative relationship with NGO Partners for the implementation of a high quality response programme.

    • Support the Response Manager to develop a Country response strategy and operational plan, which includes Partnering as a base model and therefore takes Key Partners capacity as well as gaps into the plans.

    • Ensure effective and efficient collaboration between the Programmes Team and the support functions/departments as well as ensure close collaboration and learning environment with Partners on technical, support functional and operational conditions.

    • Take responsibility for assessing and identifying capacity and if needed develop their capacity to become/remain partners of choice.

    • Ensure high quality relationships are developed and maintained with donors and Support Offices in all collaborative and partnership endeavours.

    • Coordinate, participate, facilitate meetings with internal (Regional Office (RO), Global Centre (GC), Support Office (SO)) and external (Donors, UN etc.) Key stakeholders and participate in cluster meetings if feasible.

    Program Development/ Project Design:

    • In collaboration with selected Partners, develop strategic concepts and plans for program innovation and growth.

    • Ensure project proposals address community needs / include community participation, and are in alignment with strategic objectives and the Child Well-being Outcomes and Targets.

    • Support Partners and WV’s project designs, with programme quality support through provision of existing best practices and WVI models, as well as generating support from TSO – Technical Service Organisation and Global and Regional Disaster Management Team (DMT) when needed.

    • Ensure grants opportunities are communicated to other departments as required; planning conferences are conducted and high-quality concept papers and proposals are developed which meet internal and donor requirements. Leading calls and concept reviews; Go, No-Go decision making, facilitate design and start-up workshop with key staff from the response team as well as Partners.

    • Liaise with the communication and advocacy counterparts for including joint interventions in to proposal plans and budgets, Collaborate jointly for supporting private fundraising by SOs with context specific impact stories and visibility materials.

    • In cooperation with the Response leadership, ensure budgets are designed to cover WV and Partners staff and capacity building needs as well as effective security and risk management.

    Programme/ Project Management:

    • Ensure that SOs and donor requirements and project targets are met during program implementation and suggest adjustments when and where necessary.

    • Supervise and mentor program officers (within Partners and WV) and ensure capacity building for the whole team.

    • Ensure monthly grant expenditure tracking is being conducted, financial projections & reports are being reviewed, and any concerns are highlighted and acted upon as soon as they arise.

    • Support partners and work in consultation with program officers to develop implementation approaches that enable all projects to achieve outputs and outcomes within prescribed timeframes and budgets.

    • Facilitate participatory lessons learned with partners, SOs and key staff, and provide recommendations for improved, streamlined and updated grant management systems at the department level.

    • Ensure that proper Humanitarian Emergency practices and core principles are incorporated and upheld throughout the planning and implementation of programming.

    Monitoring, Reporting and Evaluation:

    • Ensure that all program/project information needed for the Child Well-Being Report and other evidence based reporting is being collected throughout the year in a manner that provides for excellent demonstration of results and impact.

    • Coordinate the overall reporting of donor funded projects, ensuring that reporting requirements are met and reports are submitted to donors on time and in high quality English.

    • Present monthly and quarterly progress reports to the Head of Office.

    • In cooperation with Partners, coordinate M&E support for the planning of field assessments and technical evaluations of projects.

    • Ensure program documentation is retained/saved/filed on hard copy and on share drive (MS Teams and Horizon) for future reference as required.


    • Bachelor’s degree in a relevant field.

    • Advanced English language skills. (Ability to express ideas clearly and effectively, both in spoken and written English).

    • Strong understanding of the grants cycle.

    • Excellent analytical and problem-solving skills.

    • Familiarity with major donor funding requirements - USAID, EU, ECHO, DFID, GAC, DFAT, UN agencies, CERF, CBPF etc.

    • Knowledge of project design, proposal development, M&E systems design and management.

    • Cross-cultural sensitivity, flexible world view, emotional maturity and physical stamina.

    • Strong ability to work with and relate to diverse personality types, to practice relational and ideological tolerance, and to contribute to a positive organizational culture.

    • Ability to maintain performance expectations and healthy social interactions in psychologically stressful environments and physical hardship conditions with limited resources.

    • Willing to travel as required.

    • Commitment to World Vision Core Values and Vision/Mission Statement.

    • Experience in grant acquisition/management; project design and proposal writing for international donor agencies.

    • Experience in integrated project design and monitoring and evaluation systems development.

    Preferred Skills, Knowledge and Experience:

    • Post-graduate university degree (Master’s/Ph.D.) in international development or relevant field.

    • Experience in program management; grants acquisition; project design and evidence development for international donor agencies.

    • Supervision within cross cultural contexts.

    • Minimum five (5) years of development and/or relief field experience –– or the equivalent in the headquarters/support office of a major NGO.

    • Experience in integrated program delivery and monitoring and evaluation.

    • Experience in a fragile context.

    • Experience in an Islamic context.

    Work Environment/Travel:

    • Position is based in Jordan with possible relocation to Yemen later with travel when required (local and international)

    • The position requires ability and willingness to travel domestically and internationally up to 35% of the time.

    Talent and Leadership Director, VisionFund International

    *Preferred position locations: London, Kenya, Federal Way-WA, USA or Monrovia, USA where WVI is registered to operate.


    The role provides a strong mix of strategic and operational experience to VisionFund’s dedicated global staff. Developing leaders, high-potential talent and a highly effective workforce across the Network will be key to the success of the VisionFund strategy and Our Promise. Reporting to Global People & Culture and Governance Director, this role, together with the VFI executives, and in alignment with World Vision Talent Management strategy and processes, will be responsible for building Talent and Leadership strategies that are purpose-driven, performance-oriented, and principles-led.

    The role will lead the development of Vision Fund’s leadership academy and Talent Management strategy to ensure VisionFund has a strong leadership pipeline and is able to attract and retain highpotential leaders with the necessary development support. Talent and Leadership strategies will support both strategic and operational effectiveness, they will foster a collective agile and learning culture where high potentials are enabled to thrive.


    Strategic and Operational Effectiveness:

    • Building a robust organizational leadership framework and core competencies scorecard to track and strengthen organizational capabilities.

    • Developing and maintain tools in order to align organizational needs and gaps.

    • Developing a talent strategy that identifies and cultivate a talent pool for the organisation of tomorrow organizational mindsets and behaviors.

    • Developing and collaborating with World Vision, VFI specific talent initiatives to foster succession planning and identify ‘high potential’ talent for longer term development planning.

    • Designing and implement an effective Talent Review processes to ensure VFI has the capability required to drive future strategic goals.

    • Forecasting future leadership needs and coordinating that with overall workforce planning.

    • Contribute to talent identification, leadership recruitment and selection.

    Agile and Learning Culture:

    • Developing VisionFund’s leadership academy programme that fosters a high performing culture of excellence.

    • Influencing organisational culture and engagement by strengthening VisionFund’s brand and utilizing core competencies for staff and leaders.

    • Delivering on the diversity and inclusivity goals of organization to foster a learning culture, based on curiosity, engagement, insight and determination.

    • Developing and utilizing (already available) talent management and culture tools and practices that foster growth and collaboration between leaders.


    • Track record in designing and successfully implementing Talent Management and Review processes and resultant initiatives in complex international organizations.

    • Proven in the review of and establishment of leadership development frameworks across a ‘group’; functional and regional basis, building an ‘organizational way’ of leadership.

    • Strong expertise in learning and development and capacity development in complex organizational settings.

    • Senior HR executive with extensive experience in provide HR capability to senior executives, presidents/CEO’s and Boards.

    • Strong interpersonal and communication skills, especially at Executive level.

    • High service / customer orientation and commercial mind-set.

    • Strong Cross-Cultural Communication, Facilitation, Coaching and development skills across major cultural areas.

    • Understanding of business needs and drivers and ability to deliver value added solutions.

    • Bias for action and capacity to deliver efficiently and effectively. Capability in project managing multiple complex strategies across a complex organization and multiple geographies.

    • Clear and positive Christian faith commitment and capacity to provide leadership and guidance in this area.

    • University degree in HR, Business or related field. A relevant Master’s degree would be considered desirable, coupled with extensive senior and executive level HR management.

    • Innovative and problem-solving skills and capacity to deliver under pressure; pragmatism; persistence.

    • Relevant field experience and understanding of the wider context within which VFI operates.

    • Related Global HR certification desirable.

    Work Environment/Travel:

    • The position requires ability and willingness to travel domestically and internationally up to 20 % of the time.

    Director – Global Fleet Management

    *Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.


    World Vision is one of the world’s largest INGOs, with over 37,000 staff operating in nearly 100 countries. The organisation delivers humanitarian aid to populations in some of the most challenging and complex environments, transportation and fleet operations are critical to the delivering our programmes. World Vision has a diverse global fleet of well over 10,000 standard vehicles and an equal number of motorcycles, it also includes drilling rigs and water craft. The total fleet portfolio represents one of the largest asset groups in the organisation.

    The ‘Director – Global Fleet Management (GFM)’ is the global leader responsible for developing and driving organizational fleet strategy and ensuring current industry practice is implemented in relation to the procurement, operation and disposal of World Visions fleet. The role holder will be expected to lead the GFM team in working collaboratively across the organisation to deliver agile and flexible ‘end to end’ transportation solutions for World Visions operations.

    World Vision is committed to operating its global fleet resources safely, cost effectively and with a reduced environmental impact. The role has a particular focus on Fleet Safety, ensuring our drivers and vehicles operate safely in challenging contexts where our staff and vulnerable road users are at the greatest risk.


    Fleet Strategy & Practice Development:

    • Lead the development and implementation of global fleet management strategies. Ensuring Global Fleet Management (GFM) practices are in alignment with WV Fleet, Procurement and Financial policies and internationally accepted current practice.

    • Collaborate with multiple stakeholders to ensure that the WV fleet strategy aligns with expected organisational outcomes and reflects the values and vison of WVI.

    Strategic Fleet Management:

    • Provide leadership, operational guidance and support to the global fleet team (direct & matrix management). Ensuring GFM is providing end to end transport solutions as a trusted business partner to the wider organisation.

    • Develop Fleet Safety initiatives aimed at reducing harm to staff and vulnerable road users, with particular focus on fatal Road Traffic Accidents (RTAs).

    • Explore the development of road safety programme opportunities with donors & suppliers.

    • Drive continuous improvement and innovation in GFM frameworks. Develop quality assurance and performance metrics across fleet management systems and procedures.

    • Identify significant risks and organisational gaps in fleet current practice and develop appropriate mitigation plans to protect the fleet function. Ensure risks are communicated with Enterprise Risk Management (ERM).

    • Drive the development of adaptive, agile and dynamic fleet management solutions that focus on delivery at the ‘grass roots level’, employing appropriate change management techniques when required.

    • Develop technology solutions to monitor fleet assets, operational use and disposal.

    Relationship Management:

    • Drive high standards and performance through setting clear direction and empowering and influencing others.

    • Regular liaison with senior Global Supply Chain (GSC) managers, Global Field Operations (GFO) regional & programme level managers.

    • Act as a strategic link for the promotion of sound fleet practice for National Offices, Regional Offices and Response operations.

    • Regularly liaise with the wider Fleet network on emerging issues and provide a conduit to escalate concerns to senior leaders.

    • Actively contribute to internal and external forums, working groups and networks related to fleet management.

    • Work closely with members of the Corporate Security team promoting mutual learning, support and accountability.

    Capacity Building:

    • Develop appropriate workforce & succession planning that ensures the organisations ability to deliver transport solutions in fluid high risk environments.

    • Oversee the development and implementation of global capacity building plan for operational fleet management.

    • Engage with senior leaders to raise the awareness of fleet management protocols and practice.

    • Develop a professional culture of innovation, learning and mentoring. WVI should be seen as the ‘employer of choice’ for INGO fleet professionals.

    Knowledge Management & Quality Assurance:

    • Promote alignment with WV Fleet Management Policy.

    • Drive the process of continuous learning on current international accepted practice in fleet management & analysis, identifying tools and processes that can be implemented into WV operations globally.

    • Encourage mutual learning on fleet management issues at a Regional and Global level.

    • Assist in the facilitation of and coordination of global fleet information sharing forum/network that promotes the embedding of sound fleet management practice into all layers of WV’s programmes.

    • Facilitate the documentation of best practice and contribute to the community of practice and centre of excellence.


    • Relevant Tertiary Qualification (Bachelor’s Degree or similar) in Logistics, Engineering, Supply Chain, or general Business Management.

    • Recognised Industry Qualification in Logistics, Engineering, Supply Chain (or Business Project Management experience).

    • Suitable transferable qualifications from Military, Government or Private Sector.

    • Significant senior management experience (8-10yrs) in Humanitarian Operations involving Fleet Management or Logistics would be considered.

    • Proven ability and experience (8-10yrs) in fleet management or logistics at a senior level across a large complex international organization, with strong change management experience.

    • Proven experience in Financial Cost Centre management.

    • Procurement, Supply Chain or Logistics experience.

    • Understanding of Humanitarian operations.

    • Proven experience in managing coaching and developing staff.

    Preferred Skills, Knowledge and Experience:

    • Recognised Logistics, Engineering, Supply Chain Qualification (or Business Project Management experience).

    • Experience in fleet management optimization and sound understanding of the transport industry.

    • Previous experience in contract negotiation and supply arrangements with vehicle suppliers.

    • Experience in fleet management/operations within the Humanitarian sector.

    • Proven people leader with the ability to influence widely across a diverse organisation.

    • Previous experience in managing complex cost centers with Business analysis skills.

    • Proven business acumen and political savvy, must know how to get things done through formal and informal channels.

    • Skillful communicator with advanced influencing skills that can transcend boundaries and work effectively across all levels of a complex organization.

    • Ability to operate effectively and responsively in a fast changing, ambiguous environment and deal with high pressure situations calmly and with energy and resilience while managing multiple priorities and deadlines.

    Work Environment/Travel:

    • The position requires ability and willingness to travel internationally up to 35% of the time to potentially high risk operational areas.

    • Flexibility in work hours is expected.

    Syria Response Director , World Vision International


    • To provide strategic leadership for the design, implementation and funding of World Vision’s Response across Syria, Jordan and Turkey to maximize impact in WVI’s programmatic work.

    • To organise and lead the Syria Response Senior Leadership Team, ensuring that the strategy is meeting desired goals and objectives while being well coordinated and integrated across countries in World Vision’s Syria Crisis Response.

    • To ensure proper portfolio management across response offices ensuring economy of scale; leveraging capacities and capabilities and maximizing synergies between program offices for a unified, effective and cost efficient response.

    • To represent World Vision and the Response externally as deemed appropriate.

    • To ensure that the overall response and each country response meets World Vision’s Disaster Management Standards and Enterprise Risk Management framework.



    • Lead the development of the Syria Response (for the Syria, Jordan and Turkey programs) strategy that aligns with the overall World Vision Global Strategy, Our Promise.

    • Ensure strategic and operational alignment of all functions to meet humanitarian needs while taking into account operational feasibility and technical quality

    • Lead in assessment and implementation of enterprise risk management and business continuity contingency planning.

    • Working with Resource Development Unit (RDU), Finance and Operations ensure proper cost recovery in all grants and other funding streams.

    • Lead in the planning and acquisition of funding to implement the strategy.

    • Monitor appropriateness and implementation of strategy and operational plans.

    • Ensure that a clear exit or transition plan is established for each of the country programs in Syria, Jordan and Turkey within the Response as required.

    Leadership & Management:

    • Promote World Vision’s vision, core values and key global Partnership standards and practices across offices and partner agencies.

    • Lead the Senior Leadership Team in a manner that facilitates a high performance culture, accountability, openness, strong relationships, integrity, decisiveness and fosters a spirit of team unity and synergy between program offices of the response (Syria, Jordan, and Turkey).

    • Ensure that the World Vision Response and its implementing partners have adequate implementing capacity, appropriate systems and processes and proper risk management requirements are in place, including standards for monitoring, escalating to and managing incidents.

    • Ensure an organisational structure that results in optimal efficiency and effectiveness, minimizing duplication and leveraging synergies between program offices.

    • Model a high standard of Christian leadership, maturity and integrity as an example to staff, and provide overall spiritual leadership for the Response team.

    • Ensure each program office implements World Vision’s performance management standards and principles for all staff.

    • Ensure internal communications mechanisms are in place so policies, information and decisions are shared with staff as appropriate.

    Collaboration & Networking:

    • Establish and maintain collaborative relationships and partnerships with host government, bi-lateral donors, other NGOs, UN agencies, civil society and diverse faith-based organisations,

    • Prioritize high level external engagement with donors, UN Agencies, humanitarian community, UN Cluster system, other NGO’s and INGO’s, Support offices and other stakeholders to stimulate resource acquisition, maximize impact, foster coordination and partnering and profile raising for WVI.

    • Ensure that World Vision leadership receives timely information about areas of conflict that potentially affect World Vision’s presence and effectiveness.

    • Actively engage in relevant Response-wide, and Syria-related coordination mechanisms and, where relevant, consortium meetings, especially HCT and UN Clusters.

    • Ensure a strong advocacy capacity, in particular child-focused themes aligned with strategy and organisational priorities.

    Ministry Standards/Accountability:

    • Ensure each office/country’s programme development and implementation are meeting World Vision priorities and standards.

    • Ensure that feedback and complaint mechanisms for beneficiaries, communities, other stakeholders and World Vision staff are in place and acted on in each country.

    • Ensure that all programmes are implemented, monitored and evaluated according to agreements with donors and other stakeholders.

    • Ensure (where applicable based on country programs) that a contextually relevant remote partner management system is in place, including monitoring, evaluation, reporting and accountability, to achieve maximum impact while doing no harm.

    Finance & Compliance:

    • Ensure financial resources are managed according to agreements with donors and standards approved by World Vision.

    • Ensure that audit reports are responded to and recommendations implemented within approved / agreed timeframes.

    • Ensure efficient and effective organizational practices that would result in successful financial and operational audit scores.

    • Ensure a close, effective and supportive relationship is developed with the Business Support functions’ (Finance, Supply Chain, People & Culture and IT) Directors to improve efficiency and eliminate unapproved organisational obstructions.

    • Exercise good stewardship over all resources by maintaining sound internal controls, risk register, procedures and records according to WVI accountability standards.

    Human Resources (People & Culture):

    • Ensure that HR policies are adapted and aligned with those of World Vision International.

    • Promote a culture of learning and development, employee engagement and good stewardship of human capital in the office.

    • Ensure that the quality of staff recruited and retained are at a level to meet the organisation’s overall performance expectations.

    • Ensure the establishment of staff care function and mechanism that supports staff well-being.


    • Ensure that World Vision’s security policies and protocols are implemented and monitored on a regular basis.

    • Ensure the ongoing monitoring of the external security environment.

    • Ensure experienced, high quality staffing of the security function.

    Reporting & Knowledge Management:

    • Ensure that all internal and external reporting requirements are planned for and quality reports are submitted on time. This will include regular reporting on the situation, potential impact and risk, progress and development of the programme.

    • Ensure that communication products are developed and disseminated to internal and external audiences.

    • Ensure internal coordination & information sharing mechanisms result in improved staff awareness and performance.

    • Ensure each country office in Syria Response has a structured approach to meeting WV minimum quality standards and supporting programme improvement, reflection, learning and innovation.


    • Perform other tasks assigned by the Regional Leader.


    • University degree or qualification in a relevant subject with a focus on team management, project management or other relevant skills.

    • Strong commitment to WV’s vision, mission and core values.

    • 5 + years proven experience with International NGOs in emergency relief, rehabilitation and transition programming.

    • Proven track record of leading multi-cultural teams in complex, culturally and politically-sensitive contexts.

    • Experience of working in a large matrixed organisation, and good understanding of how mutual accountability and collaboration works in such environments.

    • Proven track record of growing and managing multi-million dollar budgets.

    • Politically astute and well developed diplomatic skills (dealing with host governments, donors and staff).

    • Extensive experience in programme management and implementation of multi-sectoral emergency response projects.

    • Strong communication skills (oral and written) with ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders.

    • Demonstrated success as a collaborator and team builder committed to the transfer of knowledge.

    • Ability to work effectively under pressure.

    • Responsible steward of resources and assets.

    • Innovator and calculated risk taker.

    • Understands, values and promotes diversity to achieve organizational goals.

    • Knowledge of computer software such as MS Office and email programs.

    • Fluent in English (written and oral).

    • Experience in the Middle East.

    • Knowledge of Arabic will be helpful.

    • Full adherence to World Vision Adult Safeguarding, Code of Conduct and Conflict of Interest policies.

    Work Environment/Travel:

    • Position requires willingness and ability to continue to function in unpredictable and potentially hostile environments.

    • At least 25% travel required.


    *We have consolidated World Vision's Emergency Response Roster. If you have previously applied your information has been retained and is in our database; do not reapply.

    *Answer all questions on the application to be considered for the Emergency Response Roster; country location to be determined based on response.

    *If you do not meet minimum eligibility requirements, we invite you to support and help through prayer and donations.

    World Vision’s Emergency Response Roster is comprised of highly experienced and vetted humanitarian aid professionals available for short term, medium term, and long term emergency response assignments with World Vision. This roster allows World Vision to more rapidly identify and hire for key positions in its humanitarian response offices.

    If selected, eligible applicants will first be fully vetted and then approved for the Emergency Response Roster. As vacancies arise in our humanitarian offices, roster members will be considered for employment opportunities.

    If you have the required experience and would like to work with us helping protect lives, restore dignity, and renew hope, we’d love to hear from you.

    Minimum Eligibility Requirements for all Emergency Response Roster Positions:

    • 5+ years of cross cultural humanitarian emergency experience outside of your home country.

    • Minimum 2 years experience serving successfully in fragile or unstable environments.

    • Experience directly managing staff during humanitarian emergency responses.

    • Ability to work long hours in stressful environments with a variety of skilled professionals.

    • Demonstrated management of budgets in emergency response settings.

    • Willing to serve unaccompanied; most likely in a team house setting.

    • English proficiency; written and verbal.

    • Grant Acquisition Management experience in your personalized expertise.

    • Strong track record in developing good working relationships with governmental institutions and multilateral agencies.

    Below are the World Vision Emergency Response Roster positions that are currently open and accepting applications. If a position matching your background and interests is not listed, we encourage you to check back often as a more appropriate roster position may be listed and accepting applications at that time.

    When submitting your application to World Vision’s Emergency Response Roster, please indicate in your cover letter / application which roster position you would like to be considered for.

    Director positions currently accepting applications (must have 5-7+ years’ in response leadership role):

    • Response Director

    • Operations Director

    • Programmes Strategy & Development Director

    Manager/Specialist positions currently accepting applications (must have 5+ years’ related experience):

    • Communication and External Engagement Manager

    • Human Resources Manager

    • Support Services Manager

    • Finance Manager

    • Information Management Manager

    • Monitoring, Evaluation, Humanitarian Accountability & Learning (MEAL) Manager

    • Grant Acquisition and Management Manager

    • Cash Programming Manager/Specialist

    • Water, Sanitation and Hygiene (WASH) Manager/Specialist

    • Health Manager/Specialist

    • Mental Health and Psychosocial Support Manager/Specialist

    • Nutrition Manager/Specialist

    • Education in Emergencies Manager/Specialist

    • Livelihoods Manager/Specialist

    • Protection Manager/Specialist

    • Child Protection ManManager/Specialist

    Monitoring, Evaluation, and Learning (MEL) Coordinator

    Position: Monitoring, Evaluation, and Learning (MEL) Coordinator


    In keeping with changes in the conflict and commensurate shifts in humanitarian access, WV’s presence inside Syria has been evolving since 2011. Cross-border programming into Syria first began in May 2013, with projects in North Syria managed from Gaziantep in Turkey. In mid-2016, WV opened cross-border programmes in Dara governorate, South Syria, managed from Jordan. Soon after, WV began supporting partners in Central Syria. By 2017, WV started operational planning for new programming in North East Syria with the aim of eventually setting up a formal area office, based in Hassakeh governorate. World Vision’s expansion has also shaped the need for effective monitoring of operations, mainstreaming and complying with humanitarian standards, assessing the impact of programs and efficient management and use of information.


    The Monitoring, Evaluation and Learning Coordinator will be responsible for operationalizing the M&E processes in alignment with World Vision & international humanitarian principles, provide capacity building for WV staff and partners, working with the MEL team to improve specific monitoring and evaluation tools, the analysis of information collected and presentation of data and liaise with technical staff to ensure program quality. The role also coordinate all MEL tasks & communication with internal & external platforms under the leadership and guidance of the MEAL Manager


    M&E Planning and Management (Baseline, Evaluations, Monitoring & Learning)

    • Support Syria wide program in developing new projects by providing required secondary data on the context and thematic areas, learning from previous projects, and primary data from needs assessments.

    • When baselines are run by external parties (external to WV), develop ToR according to WV quality standards and donor requirements, oversee the entire process and ensure quality of all deliverables.

    • Ensure all WV projects (direct & partner implemented) have baselines for outcome level indicators.

    • When end line evaluations are run by external parties (external to WV), develop ToR according to WV quality standards and donor requirements, oversee the entire process and ensure quality of all deliverables.

    • Ensure key findings from the measurement processes (baselines, monitoring and evaluations) are shared with World Vision management and external entities as advised by the MEAL manager.

    • For assigned projects, develop a Monitoring and Evaluation (M&E) system (comprehensive log frame, M&E plan and indicator tracking table, data collection tools, information flow, reporting and review) consistent with the WV DME framework, as appropriate, and in accordance with specific donor requirements.

    • Develop tools to gather relevant data according to donor and WV log-frames.

    • Ensure all M&E data, reports, and records are clearly organized archived in a central location for future reference.

    Monitoring, Implementation & Reporting

    • Ensure the effective functioning of the M&E system and that the outputs of this system reach WV management and other stakeholder on an accurate and timely manner.

    • Manage and ensure routine data collection and reporting at Syria wide level (ex. monthly bens reach, Strategy KPIs)

    • Ensure project level ITT are updated with accurate data on a monthly basis and key findings are shared with management at the program review meetings.

    • Ensure that monitoring incorporates and consider aspects at output, process, context and outcome levels for assigned projects and that appropriate data collection and reporting tools are developed and used.

    • Synthesize and analyze M&E quantitative and qualitative data received on a monthly basis.

    • Ensure effective monitoring through regular field visits (most likely remotely through WV field team), conducting data verification, quality assessments and reporting the findings.

    • Ensure a master beneficiary database is developed for the projects and is updated regularly.

    • Ensure a master indicator database is developed for the project and is updated regularly.

    • Review monthly and periodic donor and Government reports produced by projects/programs to ensure compliance with recommended M&E guidelines, formats and programming standards.

    • Design, oversee and report on post distribution/ implementation/ monitoring/end to end verification surveys as required by projects.

    • Ensure that projects’ MEL systems and reporting clearly reflect WV’s contributions to the well being of children, especially the most vulnerable.

    • Support Project Managers in preparation of donor reporting by providing information coming from monitoring findings and data collected from field staff in a timely manner.

    Learning & Quality Assurance

    • Organize and lead learning and innovative opportunities aimed at improving project effectiveness, particularly in supporting the use of real time monitoring data for programmatic decision making

    • Work with Information Management Coordinator to ensure projects have a system to track information produced to help report to donors and the management.

    • Determine information gaps, develop ToRs, supervise consultants and research teams; undertaking capacity building activities for staff and other stakeholders with a view to improve monitoring and documentation of programs.

    • Coordinate periodic review with partners to facilitate dialogue and intentional learning and reflection from assessments, program progress monitoring etc, to improve project implementation and project quality

    • Work with partners to ensure quality programming and adherence to minimum standards including World Vision International MEAL standards, values and principles, SPHERE and other sector standards and protocols as well as the mainstreaming of cross-cutting themes (Gender, Protection and Disability)

    Communication, Management and Capacity Building

    • Effectively supervise and support a remote team of M&E officers, coaching for improved performance

    • Organize and facilitate trainings on MEL functions for capacity development and awareness with implementing partners and WVI field staff.

    • Orient new partners and staff to MEL requirements of their projects and their role in ensuring an effective MEL system for the project.


    • Bachelor Degree preferably in the field of social sciences, statistics or development studies

    • Minimum of 3 years of experience in the field of MEL, especially in emergency context and grant funding is critical.

    • Proven experience in establishing a fully functional MEL system for an organization that’s supported by bilateral & multilateral international donors serving more than 100,000 beneficiaries within a period of 12 months.

    • Proven experience in leading Surveys (mix methodologies) from designing to report writing.

    • Proven experience in team management and local staff capacity building

    • Proven experience in establishing MEL systems for sub grantees and local partners.

    • Experience in coordinating MEL functions at a national level for an INGO covering some of the following sectors / thematic areas is critical: Health, Cash, Food, WASH, Shelter, Education, Child protection and Livelihoods.

    • Previous engagement with the Syria Crisis response in Turkey, Syria, Lebanon, Jordan & Iraq can be an advantage

    • Thorough knowledge of World Vision processes such as Child-Wellbeing, Syria response M&E framework would be an advantage.

    • Fluency in written and spoken English is required.

    • Fluency in the local language (Arabic) will be an advantage. (preferable)

    • Thorough knowledge in quantitative and qualitative data collection methods, and analysis is essential, Especially the use of SPSS / “R” software’s for quantitative analysis.

    • Thorough knowledge in writing technical MEL reports is essential.

    • Thorough knowledge on Sphere, Core humanitarian standards, child rights, human rights, DNH, HAP & DAC evaluation criteria are essential.

    • Thorough knowledge on the humanitarian operations coordination, cluster operations, and major donor M&E requirements is essentials.

    • Good understanding on database management and data structures.

    • Thorough knowledge of World Vision processes such as Child-Wellbeing, Syria response M&E framework would be an advantage.