World Vision International

Job Opportunities in Jordan

World Vision was officially registered in Jordan in 2008, with a history of responding to the Iraqi refugees crisis along with its local partners and sponsors. The organization started responding to the Syrian crisis in March 2013 by implementing programs in different sectors such as NFI, WASH, education, protection… etc, in both the camps and host communities benefiting Syrian refugees and vulnerable Jordanian families affected by the Syrian crisis.


  • 83,114 vulnerable Jordanians received rice distribution in partnership with Tkiyet Um Ali as a local partner
     



  • 12 Child-Friendly Spaces were established providing safe places for children to play, learn and process their experiences in host communities in Irbid, Zarqa, Mafraq and Amman, in collaboration with partners including the Jordan River Foundation, Princess Salma Centre and Princess Basma Centre (PBC).


     
  • Portfolio Manager

    Position: Portfolio Manager

    PURPOSE OF POSITION

    • World Vision is seeking a Portfolio Manager to lead our growing portfolio of education projects in Syria. The Portfolio Manager will be managing 2 grants managers and lead on expanding the portfolio. They will supervise project staff and partner agencies to ensure strong grant implementation.

    • The Portfolio Manager will provide leadership in project development, planning, implementation and monitoring. They will provide day-to-day management to achieve high quality results in line with acceptable project norms relevant to the established goals, objectives and operating policies. They will supervise the financial management of the grant/portfolio in relation to projects’ goals and objectives, monthly activity schedule, timing of expenditures, budgets, etc.

    • The Portfolio Manager will be the focal point for external representation of World Vision in the relevant sector groups for Syria, sitting on the relevant Working Groups and coordination bodies, as well as liaising with donors and partners as appropriate.

    • The Portfolio Manager will work with World Vision’s MEAL Coordinator, Procurement staff and field monitors inside Syria to develop and implement remote monitoring standards, systems and processes to ensure the highest standards of risk management

    MAJOR RESPONSIBILITIES

    MANAGEMENT

    1. Provide overall leadership and supervision of the team assigned under portfolio;

    2. Assure that portfolio has sectorial alignment where possible;

    3. Assure that assigned projects are properly planned and implemented to meet agreed upon results, timelines and budgets;

    4. Assure that assigned projects are adequately resourced and staffed to ensure effective implementation;

    5. Facilitate reporting on progress of portfolio implementation;

    6. Analyze effectiveness and efficiency of portfolio implementation and introduce corrective measures where needed.

    STAFF / PARTNER MANAGEMENT

    1. Determine staffing requirements and facilitate hiring and orientation;

    2. Facilitate staff training and development;

    3. Set objectives for staff, monitor their performance and provide feedback;

    4. In collaboration with the Head of Operations and Partner Capacity Building Coordinator identify areas for staff/partner development;

    5. Deliver and/or arrange technical and operational capacity building of staff and partners

    6. Ensure staff wellbeing;

    7. Build and maintain string relationships with partners to facilitate effective partnership on projects under portfolio;

    8. Work with the partnership coordinator in the Syria Country Office to ensure the agency maintains an understanding of partnership challenges and opportunities across Syria

    COORDINATION

    1. Identify challenges emerging in coordination with other functions (Finance, Procurement, Admin and Security) and partners and introduce corrective measures where appropriate (focus on individual problem solving);

    2. Coordinate interventions with other agencies, working groups and clusters;

    3. Engage with regional technical advisers to ensure the program is delivered to a high technical standard;

    4. Conduct regular meetings with Syria-based and Jordan based staff who fall under portfolio;

    5. Represent World Vision in external coordination meetings (Clusters, WGs) and play a constructive role contributing to the development of best practice approaches and sharing lessons in the WGs.

    RISK MANAGEMENT

    1. Work with the MEAL Coordinator to review, design and refine remote monitoring protocols and ensure they are being applied to the project portfolios;

    2. Review and update risk and contingency plans to account for changes in the operating context;

    3. Ensure strong systems are in place to detect and deter fraud, waste and diversion and to rapidly report incidents to senior management;

    4. Ensure that systems are in place for all portfolio projects to ensure end-to-end verification of the delivery of supplies and to monitor partner procurement;

    5. Train and mentor portfolio staff and partner staff on risk management and risk mitigation.

    KNOWLEDGE, SKILLS AND ABILITIES

    • Minimum of 5 years’ operational humanitarian experience with minimum of 3 years in a leadership role in an emergency context;

    • Experience in remote management;

    • Proven experience in training, including development of training materials.

    • Masters or Post Graduate University degree in Education, Social Sciences, International Development or other related majors

    • Comprehensive knowledge of International Human Rights Law, International Humanitarian Law, Refugee Law, the relevant positions of the UN, ICRC and major NGOs on protection of civilians in particular of IDPs and refugees, women and children, the codes of conduct, the Humanitarian Charter, The Sphere Project, INEE minimum standards etc.;

    • Strong English communication skills (oral and written);

    • Cultural sensitivity and adaptability;

    • Strong communication skills with ability to express ideas and concepts clearly and persuasively with senior members of the humanitarian community as well as with field practitioners;

    • Excellent networking skills;

    • High degree of negotiation and persuasion skills;

    • Ability to work with a reasonably level of comfort in high tension and high security risk situations;

    • Ability to maintain performance expectations in diverse cultural contexts, psychologically stressful environs and physical hardships;

    • Ability to facilitate the creation of cross-functional project teams and the development of national strategies;

    • Understands work from a process point of view and uses measurement and accountability systems effectively;

    • Demonstrates openness and transparency;

    • Knowledge of Syria specific context and cross-border assistance.

    • Knowledge of Arabic

    Program Officer

    Position: Program Officer

    PURPOSE OF POSITION

    The World Vision Syria Country Office, based in Jordan/Amman is seeking a qualified and highly motivated Program Officer to support the Grant Acquisition and Management team. Under the lead of the GAM Manager the PO will support in the planning funding, implementation, evaluation and reporting of respective program operations. This PO position will focus heavily on proposal coordination and design, as well as ensuring regular project reporting and donor compliance. It will also include donor/SO/partner engagement and information management.

    MAJOR RESPONSIBILITIES

    Grants Acquisition

    1. Coordinate project design, implementation, and evaluation with all relevant staff, using the defined processes.

    2. Develop concept papers and prepare proposals to major donors, in coordination with technical specialists, finance and procurement staff and SOs.

    3. Monitor funding status for each sector of the program to identify possible funding gaps and ensure smooth transitions from one grant to the next.

    4. Obtain funding for program’s unfunded sections by identifying grants.

    Grants Management

    1. Prepare monthly, annual and end-of-project narrative reports, newsletters, situational reports and other reports as necessary.

    2. Link with the operations and finance departments to ensure the compiling/collating of major donor management reports.

    3. Monitor program's progress ensuring goals and objectives are achieved and non-financial grant requirements are adhered to.

    4. Ensure that program implementation is in line with the principles of the Red Cross Code of Conduct, SPHERE standards and relevant WV internal standards and policies.

    5. Provide program update to key WV support offices and the regional office.

    6. Support Grant Managers and DME to implement technical and managerial evaluations as required

    Partnership & External Relations

    1. Develop and maintain strong relationships and information sharing with Support Office representatives.

    2. Partner selection for new project opportunities and capacity building in GAM for partners

    3. Support the programs team to identify potential partners to work with and through in projects.

    4. Ensure alignment with WV’s established external engagement, GAM, partnering steps, and response strategies.

    5. Assist the Response Manager and Programme Manager with representation of WV and networking with NGOs and local donor delegations.

    Information Management

    1. Update and maintain HORIZON database

    2. Ensure project filing according to Audit requirements

    Strategy Development & Other Assist in annual operating plan preparation including: design, needs assessment, proposal writing, marketing, evaluation and reporting.

    Other Responsibilities

    HEA

    Be aware of the emergency procedures in a response and ensure that necessary preparedness measures have been implemented

    Security Measures

    1. Be familiar with WV security plan

    1. Follow security policies, rules, procedures and instructions

    1. Follow WVI policies for prog/proj security management

    • Represent WV in an appropriate and professional manner

    • Contribute to a healthy team spirit and team work

    • Adhere to WV Child Protection policy and standards and stay committed to WV vision statement and core values;

    • Perform other relevant tasks assigned by the direct supervisor;

    KNOWLEDGE, SKILLS AND ABILITIES

    • Bachelors degree in Social Sciences, International Development, International Relations or related field.

    • Masters degree in Social Sciences, International Development, International Relations or related field. (Preferred)

    • Experience in large scale humanitarian emergencies

    • Understanding of project design and proposal writing.

    • Basic understanding of the workings of major donors, such as USAID, UN, CIDA, Aus Aid etc.

    • Good understanding of World Vision and Sphere relief standards, as well as the Red Cross and NGO Code of Conduct.

    • Strong capacity building and facilitation skills

    • Ability to complete tasks in a timely manner.

    • Ability to pursue thoroughness and appropriate attention to detail.

    • Ability to express self clearly in all forms of writing.

    • Ability to identify gaps, trends, priorities and key issues.

    • Ability to describe key aspects and issues of relief, development and advocacy.

    • Ability to maintain strong links with major NGO’s, donors and government agencies.

    • Ability to explain WV’s work in relation to issues of poverty, power, justice and peace.

    • Ability to respect and relate appropriately to people of other faiths.

    • Ability to build and maintain strong relationships

    • Ability to interpret and present information with influence and impact.

    • Self-starter who can work independently under pressure

    • Completed a recognised personal security course in the past 3 years

    • Knowledge of WV’s field operations, either in the relief or development context.

    • Cross-cultural sensitivity, flexible world view, emotional maturity and physical stamina

    • Ability to manage work life and work without supervision

    • Ability to work in and contribute to team building environment

    • Ability to maintain performance expectations in psychologically stressful environments and physical hardship conditions with limited resources

    Partnership Manager

    Position: Partnership Manager

    PURPOSE OF POSITION

    The Partnership Manager is the key interlocutor for all partnership processes across the organization with a specific focus on improving and maintaining quality assurance and compliance. The Partnership Manager will provide strategic guidance and support for all partnership processes and influence senior leadership by advocating for enhanced capacity building and a process that focuses on quality and true dedication to an enabling partnership model that meets both the needs of WVI and the needs of the partner organization. The Partnership Manager will provide quality assurance and compliance oversight for the partnership process from start to finish, with a specific focus on the pre-selection of partners. Ensuring best practices and the standardization and compliance of all partnership related activities, including but not limited to all partnership agreements. The Partnership Manager will further coordinate and support the Operations Team, Program Team, and support service departments toward improved capacity building initiatives for partners, while leading on the development and implementation of the Syria and Turkey Country office partnership strategy. The Partnership Manager will provide strategic leadership and support and day-to-day line management for Partnership Officers based in the field.

    MAJOR RESPONSIBILITIES

    Partnership Compliance and Oversight

    • Provide strategic support, leadership and day-to-day line management for Partnership Officers based in the field.

    • Influence senior leadership and advocate for improved partnership strategies that enhance effectiveness and enable partners to excel in a culture of growth and a focus on quality.

    • Design and maintain a standardized toolkit for partnership engagement / implementation and management throughout project cycle.

    • Design and provide strategic oversight on all partnership agreements and ensure appropriate application of all templates according to WVI policies and procedures.

    • Ensure compliance concerning all contractual agreements, as well as the partnership process and serves as the focal point for the review and approval process of all WVI Syria and Turkey agreements, including but not limited to, SGA’s, MoUs, LoIs, and PALs.

    • Provide leadership and influence a culture of compliance across the organization for all partner related activities, ensuring that the partnership process is followed according to approved protocol and due diligence best practices.

    • Manage and lead on the development of the partnership strategy for Syria and Turkey.

    • Manage and provide leadership for the design and implementation of a partner database and dashboard and ensure all partner related documentation and evidence is appropriated electronically filed and (where necessary) physically stored to evidence data gathered, as per document storage guidelines.

    • Develop a strategy and protocol for Blocked Party Screening (BPS) across departments, concerning partner agencies and partner’s CEO/Board during the project start-up phase and again before SGA signing and notify all WV departments for immediate action when any new OFAC list updates are received.

    • Lead and manage efforts to ensure relevant staff of WV and partners attend start-up workshops, ensure that partner’s understand communication channels and how to escalate any challenges they may face during the life of the project. Lead and manage all partnership monitoring visits.

    • During project close-out, if an Asset Disposal Plan is required by the donor, work with the Grant Manager, Logistics Manager and SCM to develop and share with other departments.

    • Ensure costs associated with the project are properly invoiced and finalized.

    • All other duties as requested by the Head of Risk and Compliance for Syria and Turkey.

    Provide Support to WV Operations and Programs Technical Leads Toward Improved Partnering Relationship and Ensure Compliance of all Partner Related Activities

    • Support the development of a partner monitoring plan and provide oversight for planning partner monitoring schedule.

    • Provide oversight and support the Logs Manager to conduct periodic spot checks to ensure all goods are procured as per pre-agreed Procurement Plan and submitted procurement requests.

    • Provide support to Operations to develop capacity building plans with all local partners informed by adaptive, innovative and effective capacity building methodologies.

    • Provide support and oversight for Operations to ensure partners develop their organizational development plan and ensure that necessary trainings are provided to partners as determined in the plan.

    • Work closely with WV staff to ensure departments support the development of partner capacity, including facilitating departmental teaming and ensuring WV departments meet with relevant partner staff on a regular basis.

    • Represent WV and contribute to inter-agency learning and initiatives in the Partnership-focused coordination mechanisms.

    • Lead efforts to work with Grant Managers and Technical Coordinators, immediately raising any areas of concern in relation to partners’ performance or project implementation so appropriate action can be taken.

    • Monitoring partner compliance with WV and donor rules and guidance throughout the lifecycle of our work with the partner, including: Communicating any issues to partners, and assisting them in resolving issues of noncompliance; Reviewing partner interim and final reports for donor compliance criteria, prior to submission.

    • Review and conduct desk verification on all non-financial documents/ forms received by the partners.

    Partner Identification: New Partners

    • Develop a partnership 'Expression of Interest'/pre-qualified partners database including initial partner assessment and BPS screening of potential partners

    • Ensure the partnering process is followed and all partner files and agreements are tracked and filed appropriately.

    • Inspires senior leadership and staff to strengthen existing partnerships while strategically and proactively searching out opportunities for new partnerships

    Learning

    • Promote inter-partners learning on common good practices and exchange of vital information

    • Feed learning into WV internal partnership approach and build capacity of WV staff to rollout approach.

    KNOWLEDGE, SKILLS AND ABILITIES

    • University (Bachelor essential, master’s preferred) relevant to the field of international relations, political science, disaster management, international development humanitarian law, data management/information systems, international/political studies, sociology, population studies and other related fields).

    • Knowledge and expertise in various aspects of the program management cycle, donor regulations and compliance.

    • Five years working experience in relevant field (report writing, academic research, international non-governmental organizations work, law, risk and data analysis, grant quality and compliance)

    • Excellent organizational, analytical and oral and written communication skills in English

    • Excellent and proven interpersonal and communication skills, particularly with fellow staff donors and stakeholders

    • Demonstrated leadership skills in working collaboratively with other partners, donors, stakeholders, host country institutions and international organizations in support of a grant acquisition and/or grant management of a project.

    • Proven ability to analyze financial data to inform programmatic management decisions as per organization’s strategy.

    • Ability to work effectively under pressure and handle multiple tasks.

    • Strong training and facilitation skills.

    • Strong organization and time management skills and attention to detail.

    • Ability to work effectively with teams and communities.

    • Knowledge of and familiarity of the Syrian Crisis.

    • Ability to analyze and integrate feedback from diverse teams and reach common ground.

    • Required willingness and ability to continue to function during a crisis situation, including during a World Vision response to a manmade or natural disaster.

    • Fluency in English and Arabic.

    • Computer literate with a high degree of proficiency and productivity – specifically excellent computer skills with proficiency in Microsoft Word, Excel, PPT and DB software.

    • High sense of responsibility and attention to detail as this position manages financial data

    • Experience in report writing, data analysis, financial reporting and public policy or humanitarian law

    • Experience in working for non-for-profit organizations and the public sector (or relevant job in the private sector such as risk analyst, compliance officer)

    Syria Head of Programmes

    PURPOSE OF POSITION:

    World Vision International’s Whole of Syria Office is seeking a qualified and highly motivated individual to proactively drive the consolidation, expansion and quality implementation of World Vision’s humanitarian response to the situation in Syria and inside Turkey.

    Under the direction of the Syria Response Manager, the Head of Programmes will lead the teams of Programmes, Monitoring, Evaluation, Accountability & Learning (MEAL) and technical advisors to ensure high quality of programming, strong proposal designs that are in line with the Syria and Turkey response objectives and donor priorities and sound monitoring and evaluation systems in place. S/He will directly support Programs, MEAL and technical staff at area-office level collaborate with all other World Vision departments (Operations, Finance, Human Resources, Support Services, etc), liaise internally with the World Vision Partnership and with external stakeholders, and ensure all World Vision’s programs and proposals maintain high standards, in line with World Vision (WV) and international standards.

    KEY RESPONSIBILITIES:

    Syria & Turkey Program Strategy:

    • Work closely with Syria Response Manager and collaboratively within WV to develop strategic workstreams, including but not limited to areas of operation, sectors, approaches, accountability etc.

    • Ensure WV is positioned as one of the leading humanitarian actors in Syria and in Turkey, operating according to minimum standards in a conflict sensitive manner according to humanitarian principles.

    Program Design and Quality Assurance:

    • Ensure all core sectors have sector technical strategies in place, looking for opportunities to integrate. Ensure that these are accessible and well communicated internally.

    • Ensure WV focusses on meeting the needs of the most vulnerable children in the Syria crisis (inside Syria and Turkey).

    • Ensure WV Syria has an approach to inclusion that results in WV resources supporting those in most severe need,

    • Ensure technical approaches and strategies are evidence based and linked to WV project models and child wellbeing.

    • Ensure the quality, consistency, clarity, and strategy alignment of all proposals submitted.

    • Ensure that the field teams are trained and receive required technical assistance for quality implementation of technical approaches and models relevant to the local context.

    • Provide strategic management to technical expert team to ensure that the program standards are met and technical models are consistent with the strategic goals.

    • Ensure that learning is incorporated into programme design.

    Monitoring, Evaluation, Accountability and Learning:

    • Fully responsible for the implementation of the program monitoring system including external and internal reporting.

    • Manage MEAL team to plan, implement, analyse and share findings from assessments and program monitoring.

    • Ensure that MEAL team in sufficiently staffed and has the capacity to administer monitoring and evaluations of all projects in Syria and Turkey implementations areas.

    • Support the strengthening of the contextual design and implementation of accountability mechanisms for programs in Syria, ensuring that the design of programs takes local capacities into account, builds on them and maximizes community participation.

    • Assist with the development and support the implementation of community consultation and information provision mechanisms.

    • Integrate data from complaints and feedback mechanisms into internal and external reporting.

    • Ensure tracking of beneficiary numbers and easily analyzed data is available on request. Ensure data is turned into easily communicable information that can inform design and management changes.

    • Ensure WV is compliant with data protection standards when managing beneficiary data.

    • Ensure WV can undertake periodic total reach reporting, disaggregated by age, gender, area, sector etc.

    • Compile and analyze relevant information to inform programme design, programme management, operational improvement and promote learning.

    • Ensure learning is communicated clearly and succinctly to SMT/department heads.

    Grant Acquisition and Management:

    • Accountable for the design and development and submissions of proposals to donors in line with WV Syria and Turkey strategy. GAM Manager to lead process.

    • Ensure the input from various WV departments for comprehensive programme design.

    • Manage relationship with WV Support Offices, keeping them up to date and informed in a constructive collaborative relationship.

    • Lead on pre-positioning with selected key donors for strategy and proposal alignment.

    • Serve as donor focal point on funded grants.

    • Monitor implementation of the grant, ensure the GAM team leads the Grant Health Tracker process, compile reports to donor and SO.

    • Ensure grant management issues escalated to SMT for urgent action where appropriate, tracking action to get grant on track.

    External Engagement:

    • Represent WV externally with SNGO, INGO, UN and donors, and proactively engage in WOS and Turkey coordination meetings as appropriate.

    • Ensure that key staff have constructive strategically relationships with their appropriate counterparts (e.g. cluster, donor) and that the relationship is utilized for the benefit of WV and beneficiaries.

    Management:

    • Lead by example as member of SMT, working with other department heads to ensure a positive and constructive working environment within the office.

    • Overall management and capacity building of GAM, MEAL and Technical staff. Direct line reports approx. 6, wider team 20-30.

    • Link in with other SMT members/head of department to ensure that the wider team is trained and capacitated to provide appropriate inputs to the programs functions in their implementation activities.

    • Serve as OIC in absence of Syria Response Manager, upon request.

    KNOWLEDGE, SKILLS & ABILITIES:

    • Masters Degree in relevant area (Int’l Development, Humanities, Social Work, Business Administration, etc) OR Bachelor's degree with equivalent senior level work experience (4 years).

    • Work experience in international relief and development in various geographical areas, or extensive experience in one area; 10 years +

    • Prior senior leadership experience in a humanitarian organization.

    • Proven track record acquiring and/or managing grants from UN, Private or Government agencies, institutional foundations or major individuals preferred.

    • Field experience of managing MEAL related business processes and technical teams.

    • Experience in program development and management, NGO fundraising and/or donor relations.

    • Robust understanding of international humanitarian architecture and proven track record of achieving results through external engagement and collaboration.

    Preferred Skills, Knowledge and Experience:

    • Experience designing / implementing humanitarian programs in Syria.

    • Understanding of the Whole of Syria coordination structure and systems, and a good grasp of the broader aid architecture.

    • Strong writing skills with a focus on clarity, brevity and research.

    • Monitoring and evaluation knowledge.

    • Public speaking and meeting facilitation skills.

    • Technically conversant in either Education, Health, Child Protection, WASH, Youth Empowerment, or Gender Equality.

    • Excellent knowledge of MS Office, Google Platforms.

    • Strong planning and time management skills.

    • Design experience with communication materials.

    • Work collaboratively with team members when assigned to work as part of a team.

    • Knowledge of Syrian Crisis.

    • Work experience in the Middle East.

    • Arabic language skills (Preferred).

    Response Security Manager

    PURPOSE OF THE POSITION

    To support the Head of Syria Country Office (Response Manager) in ensuring that effective security measures for Operational Response Office programmes within Syria, are both appropriately planned for and addressed within the Response Context. Lead in the optimization of organizational security and the mitigation of operational risks for ministry effectiveness by establishing security systems and mechanisms for institutionalizing an organizational culture and practice of safety and security.

    This role is instrumental in conflict crisis and security program development, continuity and enhancing security capacity in analysing change in the context for continuous operational activities’ control. The candidate will work with a wide range of stakeholders across multiple functions in support of key projects and will be responsible for conducting ensuring end-to-end security capability and operational delivery to the field based on the changing context and work requirements.

    MAJOR RESPONSIBILITIES

    Strategy & Planning

    Develop and implement the Syria Response Country Office security strategy in alignment with Syria Response Strategy and WV security policy.

    Ensure Security Risk Assessments, Country Risk Ratings and Core Security Requirement standards, processes and procedures are completed in accordance with current Office of Corporate Security guidelines and training.

    Develop and maintain critical security incident contingency plans based on Country Risk Rating and Response Context.

    Security Operations

    • Establish and update country Risk Ratings/Designated Security Zone Risk Ratings.

    • Ensure Core Security Requirements are implemented in line with Country Risk Ratings.

    • Provide input and support to management in crisis situations and critical incidents.

    • Conduct security investigations when required/directed.

    • Conduct CIV-MIL-POL coordination to gain access to operational programme areas as required.

    • Provide direct leadership/ management of the security team in country.

    Networking and External Liaison

    Represent WV at local NGO security network meetings and ensure information from these groups is disseminated to relevant staff.

    Build ongoing networks for sharing security information and coordination.

    Capacity Building and Technical Training

    • Coordinate the assessment, development and implementation of the Response Office capacity building plan for security management based on local security risk assessments.

    • Seek to develop a culture of security awareness and monitor staff compliance.

    Reporting and Documentation

    • Provide a regular security report to the Country Office, Reponses Office, Region and Office of Corporate Security.

    • Ensure that all security incidents are reported in accordance with WV Security Policy.

    • Conduct performance reviews of the field-based security focal persons.

    • Collect, analyse and disseminate security information appropriately.

    KNOWLEDGE, SKILLS AND ABILITIES

    1. Bachelor’s degree (Master preferred) in Security Management, Risk Management, Strategic Studies, International Relations or Emergency Management. Or 5 years equivalent field experience. (General Management studies also considered).

    2. Previous experience in the professional security arena (INGO, Corporate, Military, Law Enforcement, or Emergency Services).

    3. Sound knowledge of INGO security practices with proven experience in Security Risk Assessments (SRA), security planning and crises management in the humanitarian context.

    4. Ability to communicate well in English & (verbal and written) – particularly in a crisis situation; Knowledge of Arabic language is an advantage.

    5. Computer literate (Word, Excel, PowerPoint).

    6. Demonstrated personal values, attitudes and behaviors that are consistent with World Vision Core Values.

    7. Understanding of setting threat or risk levels for specific contexts, considering the strategic and tactical situation as applied to humanitarian operations.

    8. Understanding of programme delivery in humanitarian relief operations.

    9. Valid Passport and Driver’s License (International).

    10. Internationally recognized qualifications in Risk Management or Business Continuity would be an advantage.

    WORK ENVIRONMENT

    • The position requires ability and willingness to travel internationally up to 30%of the time.

    • Possibility to travel to ‘high risk’ security environments at short notice.

    • Will be expected to manage high stress security events.

    Response Programmes Director

    *Country location to be determined based on response.

    *Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

    PURPOSE OF POSITION:

    The Response Programmes Director oversees/leads the Sector Programming Team, including Program Officer(s), Design Monitor Evaluation (DME), Humanitarian Accountability and Information Management. The Programme Director supports the Response Director (RD) and Operations Director (OD) in designing the response strategy and operations plan and works in close coordination with both.

    The Response Programmes Director is responsible to manage grant acquisition, assessments, monitor and humanitarian accountability and liaises with Support Offices (SOs), and international donors.

    Response Programmes Director is part of the Response Senior Leadership Team. Response Programmes Director will coordinate/advise with Response Director (RD)/Senior Leadership Team (SLT) go or no go for proposals.

    KEY RESPONSIBILITIES:

    Establish, lead, resource and staff the programmes unit to meet response needs:

    • Lead team/individual development and provide direction and support as needed to enable effective performance.

    • Contribute to National Office (NO) capacity building in the area of emergency response in coordination with NO leadership and Human Resources (HR).

    • Determine Programmes organisational structure and staffing plan with HR.

    • Work with HR to recruit and deploy Programmes staff and plan for capacity development.

    • Ensure Programmes staff handovers are conducted.

    • Develop Programmes budget in coordination with Finance.

    • Support RD and Finance in developing Response Budget, ensuring strong alignment and coordination with Operations team during budgeting and budget management process.

    • Plan for Programmes Unit transition/integration with NO, where applicable.

    Lead the programme planning process to ensure alignment with context, humanitarian needs, response strategy as well as operational feasibility and technical quality:

    • Support development of operational intent plan to align with funding allocations ensuring operational feasibility and

    • technical quality.

    • Support Sectors and Operations Director to draft response plan.

    • Work with Grants, Acquisition and Management (GAM) to coordinate grant acquisition.

    • Write Operational Intent inclusive of targets.

    • Prepare project RACIs (responsible, accountable, consulted, informed) for new grants.

    Oversee donor liaison and advocacy is undertaken to resource operations plan to address humanitarian needs. The Response Programmes Director will ensure that the GAM team undertake the following activities:

    • Monitor and analyse donor opportunities to ensure they align with operational intent.

    • Communicate humanitarian needs identified through assessments, monitoring data and community feedback to in-country donors and Support Offices International Programmes Groups.

    • Represent World Vision with potential donors (ECHO, DFID, EU, OFDA, etc.) including bilateral, multilateral and corporate.

    • Collaborate with Advocacy to influence donor funding strategies when appropriate.

    • Liaises with SOs regarding donor priorities and opportunities for funding.

    • Support Finance in the allocation and tracking of response funding to ensure response strategic priorities are funded and effective leveraging of available funding.

    • Support mapping of all funding sources with Finance.

    • Support funding allocation process (Private Non Sponsorship & grant opportunities) in coordination with Finance, Response Director and Operations to reflect response strategic priorities, operational realities and ensure compliance with relevant funding regulations.

    • Support Finance to track donor funding allocation and commitments to ensure response strategic priorities are funded.

    • Oversee development and submission of project proposals to donors to resource operations plan.

    • Develop project proposals with Operations, Advocacy, Finance and relevant Support functions and ensure stakeholders have the opportunity to review proposals and raise issues prior to submission to donors.

    • Ensure proposals are aligned with the operational plan, sector DADDs and standards.

    • Ensure proposals are aligned with accountability standards and basic DME requirements.

    • Maintain donor and SOs communications to facilitate funding acquisition.

    • Support Finance to ensure an up-to-date funding matrix.

    Ensure support for Finance to establish grant management system to guarantee fulfillment of donor requirements:

    • Support Finance to conduct grant orientation or grant start-up workshops for relevant staff.

    • Plan and manage donor reporting to ensure that all donor requirements are met.

    • Support Finance with monitoring of grants for compliance with grant requirements.

    • Oversee planning, implementation, analysis and sharing of findings from assessments and program monitoring.

    The Response Programmes Director will ensure that the DME team undertake the following activities:

    • Design and implement community consultation processes to ensure understanding of World Visions role, planned interventions and provide opportunities for input and feedback into programme and project designs.

    • Design and implement Information Provision plan to ensure that accurate and reliable information about the programme is made available and shared with communities in a timely and accessible manner.

    Establish and support implementation of complaint and feedback mechanisms:

    • Document, implement and monitor complaint and feedback systems to ensure timely responses to communities.

    • Consolidate and analyse community complaint information to inform Operations and response management of key issues raised by beneficiaries.

    • Coordinate Humanitarian Accountability planning and learning with other accountability focused INGOs and LNGOs.

    KNOWLEDGE,SKILLS & ABILITIES:

    Required:

    • A minimum of 3-5 years in leadership role in the humanitarian assistance and development sector, with a significant portion of this in INGOs.

    • 5 years experience in humanitarian assistance work.

    • Demonstrated understanding of key humanitarian principles, standards and best practices.

    • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

    • Experience in program management and implementation of multi-sectoral emergency response projects.

    • Intensive experience in leading a multi-cultural team of professionals.

    • Experience working in a cross-cultural environment.

    • Experience working in war zones / fragile contexts.

    • Experience in engaging with governmental institutions and multilateral agencies.

    • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

    • Work experience as Program Officer at least for 1-3 years in a country other than the home country.

    • Strong team leadership skills.

    • Emotional Intelligence (self awareness, managing emotions and those of others, remaining calm/composed, dealing with ambiguity and change).

    • Understand Humanitarian Industry and have proven experience within a relief setting.

    • Effective in written and verbal communication in English.

    • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders.

    Preferred:

    • Previous experience working in complex emergency/rehabilitation settings.

    • Experience coordination with INGOs and other key stakeholders-High degree of negotiation and persuasion skills.

    • Ability to work with a reasonable level of comfort in high tension and high security risk situations.

    • Ability to maintain performance expectations in diverse cultural contexts psychologically stressful environs and physical hardships.

    • Ability to facilitate the creation of cross-functional project teams and the development of national strategies.

    • Excellent time-management and prioritization.

    • Demonstrates openness and transparency.

    Response Director

    *Country location to be determined based on response.

    *Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

    PURPOSE OF POSITION:

    The Response Director (RD) has primary responsibility for directing the response from strategy to implementation, inclusive of performance and oversight of all aspects of the response. She/he should develop and maintain an efficient, cohesive team, while ensuring effective coordination and relationships with the other agencies, officials, beneficiaries, donors and all areas of the Partnership.

    KEY RESPONSIBILITIES:

    Develop and monitor implementation of response strategy that addresses WV strategic goals to meet humanitarian needs:

    • Lead response strategy development with National Director (ND), Regional Leader (RL), Partnership Executive Team

    • (PET) and other senior stakeholders.

    • Ensure primary and secondary information on needs inform strategy formulation.

    • Ensure context analysis informs strategy development.

    • Consult with ND and RL to ensure National Office (NO) strategy and plans (including Child Wellbeing targets) are taken into account in

    • response strategy formulation.

    • Ensure strategy aligns with anticipated capacity.

    • Monitor appropriateness of strategy in addition to implementation of strategy and transition plans.

    Ensure response is staffed to meet response needs:

    • Lead team/individual development and provide direction and support as needed to enable effective performance.

    • Contribute to NO capacity building in the area of emergency response in coordination with NO leadership and Human Resources (HR).

    • Determine response organization structure with ND and HR.

    • Conduct high-level workforce planning with HR and mobilise surge functions as required.

    • Oversee the recruitment of the RDs direct reports.

    • Ensure defined accountabilities under the Emergency Management System (EMS) are clear for each function including Term of Reference (TOR) objectives and qualitycriteria.

    • Ensure HR works with EMS functions to identify workforce requirements.

    • Ensure HR plans for capacity building with EMS functions.

    • Ensure HR develops performance planning and review processes that include quality criteria.

    • Ensure HR establishes a staff care function and mechanisms that support staff well-being.

    • Consult ND to plan Response team transition/integration.

    • Ensure adequate internal communications mechanisms are in place to ensure policies, information and decisions are shared with staff as appropriate.

    Establish and maintain effective working relationships with humanitarian actors, government representatives, World Vision stakeholders, the media and general public:

    • Represent the response in Partnership Executive Team and Partnership Coordination Team (PCT) (where activated).

    • Identify and highlight areas of conflict to Response Senior Management Team (SMT), ND, RL and Partnership

    • Executive Committee (where activated).

    • Create and maintain collaborative relations and where appropriate partnerships with government, other NGOs, UN

    • agencies, civil society, churches, bi-lateral missions and donors.

    • Participate in consortium meetings and Response related national coordination meetings.

    • Ensure World Vision is represented at relevant technical and coordination mechanisms in-country.

    • Serve as an organizational spokesperson for media interviews, advocacy initiatives and other public events.

    Develop and plan response to achieve response strategy goal and objectives:

    • Provide oversight to funding allocation (i.e. Private Non-sponsorship or PNS, grants, etc) to ensure alignment with

    • strategy and humanitarian needs.

    • Ensure response programme development meets World Vision and international standards.

    • Ensure that adequate funding to address humanitarian needs is acquired.

    • Ensure Advocacy staff are empowered to integrate advocacy across sectors and to develop child-focused advocacy positions which are aligned with strategy and organisational priorities, in strong alignment with NO and Response

    • Operations teams.

    • Facilitate the signing of MOUs and contracts, with donors, Support Offices (SOs) and other relevant stakeholders.

    • Ensure appropriate waivers are in place to facilitate timely response implementation.

    Implement response programme in accordance with commitments to meet international and WV standards:

    • Ensure that accessible beneficiary feedback mechanisms are established and functioning.

    • Ensure staff establish community accountability methods across all of the response program.

    • Monitor and identify risks to programme quality and coordinate resources to address them.

    • Ensure that all programmes are implemented, monitored and evaluated according to set plans and that agreements

    • with donors, SOs and other stakeholders are adhered to.

    • Ensure management meetings address quality risks, relevant monitoring data and community feedback.

    • Initiate resourcing mechanisms and ensure financial and material (in-kind) resources are managed according to WV

    • standards, donor and SO agreements.

    Initiate response funding mechanisms with support of ND, RL & Regional HEA Director (RHEAD):

    • Ensure that funding is managed and accounted for in compliance with donors and Support Offices agreements and WV standards.

    • Ensure that programme and projects audits are planned and conducted as per WV audit regulations and donor government requirements.

    • Ensure that audit reports are responded to and recommendations implemented.

    Ensure that response meets World Vision minimum quality standards and supports program improvement, reflection, learning and innovation:

    • Ensure previous response learnings from Global learning facilitator are reviewed in program design.

    • Encourage the incorporation of best practice and innovation in program design.

    • Ensure all functions have quality planning sessions to meet quality objectives of their TOR.

    • Ensure achievement level of all function quality objectives is monitored monthly and reported.

    • Ensure risks that prevent the achievement of quality objectives are reported and rapidly addressed.

    • Ensure mechanisms are established to identify, document, and share lessons learned with Partnership.

    Oversee Security function, planning and implementation to ensure response staff and organisational safety and security:

    • Ensure staffing of Security function.

    • Provide oversight to implementation of security protocols as per CSR.

    • Facilitate inter-agency coordination for information sharing and intelligence sharing.

    Ensure response internal and external reporting requirements are met:

    • Liaise with Programmes and Info Management to ensure internal and external reporting requirements are planned for

    • and reports are prepared.

    • Review and submit partnership programme reports.

    • Prepare and submit monthly management reports.

    • Ensure internal response coordination & information sharing mechanisms are functioning.

    Ensure that response staff have appropriate housing, offices and information/communication systems:

    • Ensure that staff have access to appropriate office space/equipment, information/communication systems/equipment

    • and other facilities which enable them to carry out their responsibilities.

    • Ensure that all response vehicles and other equipment are well managed and maintained.

    • Where necessary, ensure that relevant staff have access to appropriate housing.

    KNOWLEDGE,SKILLS & ABILITIES:

    Required:

    • A minimum of 5-7 years in leadership role in the humanitarian assistance and development sector, with a significant

    • portion of this in INGOs.

    • 5 years experience in humanitarian assistance work.

    • Demonstrated understanding of key humanitarian principles, standards and best practices.

    • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

    • Intensive experience in leading a multi-cultural team of professionals.

    • Experience working in a cross-cultural environment.

    • Experience working in war zones / fragile contexts.

    • Experience in engaging with governmental institutions and multilateral agencies.

    • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

    • Experience in serving as an organizational spokesperson to media and other external audiences.

    • Effective in written and verbal communication in English.

    Preferred:

    • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders as well

    • as staff.

    • Ability to work in coordination with other humanitarian organizations.

    • Ability to analyse and make decisions in challenging situations in the absence of specific guidance and/or full

    • information.

    • Ability to communicate and model to staff positive behaviours which help them remain resilient and effective in dynamic and high pressure environments.

    Work Environment:

    • Work hours are often in excess of 12 hours per day during difficult periods of the response.

    • Responses are often mounted in insecure or natural disaster-prone contexts, which may disrupt normal work patterns

    • and generate staff safety issues.

    • Work and housing environments may at times be well below normal standards in terms of facilities, equipment, food availability and hygiene.

    Response Operations Director

    *Country location to be determined based on response.

    *Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

    PURPOSE OF POSITION:

    Response Operations Director leads the Operations team and oversees the implementation of the response activities. He/she transforms the response strategy into implemented reality, managing day-to-day sector activities and providing technical guidance to the Programmes team for design and programme quality.

    KEY RESPONSIBILITIES:

    Ensure program planning is informed by technical standards and operational viability:

    • Contribute to planning of sector requirements for people, funding and supplies.

    • Ensure all program designs are based on needs assessment findings (primary & secondary data) and analysis,

    • targets the most vulnerable/chronically and is operationally viable.

    • Ensure all programs refer to technical standards, consider government standards and are aligned with Strategic

    • Guidance and Do-Assure Dont Do (DADDs) for the First Phase of Emergency Responses and Sector Packages.

    • Ensure inclusion of advocacy issues and cross cutting themes are considered in design.

    • Ensure programs and projects are measured according to technical standards and Child Well-being targets.

    • Ensure Operations Plans are developed and implemented with community engagement, taking into account local capacities and utilising Do No Harm/Local Capacities for Peace (DNH/LCP).

    Establish, lead, resource and staff Operations unit to meet response needs:

    • Lead team/individual development and provide direction and support as needed to enable effective performance.

    • Contribute to National Office (NO) capacity building in the area of emergency response in coordination with NO

    • leadership and Human Resources (HR).

    • Determine Operations organisational structure and staffing plan with HR.

    • Monitor recruitment and deployment of Operations staff and plan for capacity development.

    • Ensure Operations staff handovers are conducted.

    • Develop Operations budget in coordination with Finance, ensuring strong alignment and coordination with

    • Programming team during budgeting and budget management process.

    • Plan for Operations transition/integration.

    Conduct response operational planning to ensure effective coordination and timely delivery of response activities:

    • Plan and facilitate detailed operational plan and delegate responsibilities to carry out plan.

    • Ensure Accountability mechanisms are in place for Community and stakeholder feedback.

    • Planning process considers community requirements (i.e. timelines) and progress is monitored by Design, Monitoring & Evaluation (DME).

    • Facilitate planning between sectors to meet overall program goals.

    • Facilitate requirements planning with Support Services.

    • Ensure collaborative planning with external stakeholders such as UN Agencies, other NGOs and Government ministries where possible through coordination mechanisms.

    Oversee implementation and monitoring of operations to ensure achievement of response goals and objectives and inform operational improvement:

    • Monitor results against sector plans and address identified issues.

    • Monitor expenditure reports and take corrective action with Finance and Programs.

    • Review Monitoring & Evaluation (M&E) and Accountability data with Sectors and Programs to identify and address any issues for operational improvement.

    • Review context analysis with Programs and Liaison for Operational Intent adaptation.

    • Review findings of learning events and evaluations with Programs to make operational improvements.

    • All evaluations of sector interventions are planned with DME to assess effectiveness and timeliness.

    Oversee development and implementation of operations reporting systems to support timely and accurate reporting:

    • Establish and implement internal reporting system in coordination with DME.

    • Ensure Operations provide input for grant/donor and program milestone and reports to Programs.

    • Write report on quality risks and their resolution and submit to Response Director on regular basis.

    • Ensure that Operations meets reporting requirements for Clusters, Ministries and/or in-country stakeholders.

    Ensure implementation of response operations according to safety standards with support from the Security function:

    • Organise security assessments for all field operations that inform a security plan.

    • Implement the recommendations of the security plan for all field operations.

    • Ensure security incident reporting protocols are complied with by operations staff.

    • Ensure Operations staff adhere to security standards for staff movement and communications.

    • Work with Security to ensure safe and effective Civil/Military relationships with armed actors.

    Ensure operations meet WV minimum quality standards and support improvement, reflection, learning and innovation in sectors:

    • Ensure previous sectors learning from Global Learning Facilitator are reviewed.

    • Encourage the incorporation of sector best practice and innovation.

    • Ensure sector have a quality plan to meet quality criteria and minimum sector standards.

    • Ensure achievement of all function quality criteria is monitored and reported regularly.

    • Ensure risks limiting achievement of objective to quality criteria are reported & rapidly addressed.

    • Ensure mechanisms are established to identify, document, and share function lessons learned.

    Coordinate with Support Services function for ongoing provision of funds, staff, equipment, vehicles and supplies to ensure timely implementation of operations:

    • Ensure Ops submit clear and timely budgets and funds requests to Finance.

    • Ensure Ops submit clear and timely staff plans to HR and immediately advises on changes.

    • Ensure Ops follow Finance procedures to rapidly process payments to suppliers.

    • Ensure Ops submit vehicle requirements to logistics and follow vehicles management guidelines.

    • Ensure Ops submit communications requirements to ICT and follow ICT procedures.

    • Address delays in Support Services to Response Manager for rapid resolution and waivers.

    Identify, report and refer operational blockages caused by external actors to Liaison to be addressed through external advocacy:

    • Establish operation team protocols where sector and geographic leads identify and report where external actors are

    • delaying/preventing implementation.

    • Refer issues delaying implementation to Liaison to resolve through inter-agency coordination and/or government

    • relations.

    • Ensure protection issues are reported and addressed in coordination with Advocacy.

    KNOWLEDGE,SKILLS & ABILITIES:

    Required:

    • A minimum of 5-7 years in leadership role in the humanitarian assistance and development sector, with a significant

    • portion of this in INGOs.

    • 5 years experience in humanitarian assistance work.

    • Demonstrated understanding of key humanitarian principles, standards and best practices.

    • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

    • Experience in program management and implementation of multi-sectoral emergency response projects.

    • Intensive experience in leading a multi-cultural team of professionals.

    • Experience working in a cross-cultural environment.

    • Experience working in war zones / fragile contexts.

    • Experience in engaging with governmental institutions and multilateral agencies.

    • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

    • Strong team leadership skills.

    • Emotional intelligence (self awareness, managing emotions and those of others, remaining calm/composed, dealing

    • with ambiguity and change).

    • Effective in written and verbal communication in English.

    • Academic and on-the-job training in at least one of the support services or response-sector relevant areas.

    Preferred:

    • Understanding of the international humanitarian system, particularly the systems, structures and key actors.

    • Understanding of the key accountabilities that must be maintained in a response (beneficiaries, donors, peers).

    • Ability to lead operational planning processes.

    • Strong communication skills (oral and written) with ability to express ideas and concepts clearly and persuasively with

    • senior internal and external stakeholders.

    • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders as well

    • as staff.

    • Ability to work in coordination with other humanitarian organizations.

    • Ability to analyse and make decisions in challenging situations in the absence of specific guidance and/or full information.

    • Ability to communicate and model to staff positive behaviors which help them remain resilient and effective in

    • dynamic and high pressure environments.