World Vision International

Job Opportunities in Kenya


Lives can change for good
www.wvi.org/kenya

Current Opportunities

Director, Investigations Management

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF THE POSITION:

The purpose of this position is to provide leadership and guidance to functions that conduct investigations in response to different types of incidents across the Partnership to design, implement, and coordinate a streamlined approach to evaluating allegations, conducting investigations, and distributing reports. This will include development of aligned protocols for triage and classification of cases, notifications, technical investigative forms, and report distribution across several different functions. Additionally, this role will serve to lead and establish new Regional, Global, and Executive “Investigation Oversight Committees” which will serve as forums for participating functional leaders to

evaluate, coordinate, and provide oversight to all significant investigations conducted in WV. The Director will work with the appropriate Learning & Development (L&D) Team and functional SMEs to develop and deliver a comprehensive multi-level investigator training programme to include experience tracking of trainees. The role will also develop cross-functional investigations performance reporting to Senior Leadership and the World Vision Board (WVIB).

KEY RESPONSIBILITIES:

  • Lead as subject matter expert in developing and maintaining a streamlined and consistent set of investigation tools and protocols that are fit for use by each of the different functional areas (Fraud, Safeguarding, P&C, Traffic Incidents, etc.) in coordination with a working group of SMEs.

  • Leader and point of contact for line management and leaders across the organisation to escalate concerns or quality improvement requests related to investigations processes.

  • Provide leadership guidance and quality control to other functions that conduct investigations to ensure that investigations are conducted in a manner that considers the safety and security of all involved.

  • Establish and ensure Regional Director oversight committees function properly, coordinating together to conduct investigations in line with internal and external best practices.

  • Resolve, and where needed, escalate concerns or issues to executive leadership.

  • Review investigation reports across functions and act as a subject matter expert to ensure quality and clarity standards are being maintained across functions.

  • Monitor and identify opportunities for improvement in the intake and triage phase of new investigations to ensure best practices are being applied and opportunities for improvement are identified.

  • Provide leadership and management to specialised external investigator(s) on specific engagements when needed.

  • Lead and perform investigations in high profile/high risk matters as requested by senior leadership.

  • Develop and deliver a holistic, multi-specialty, training programme for full and part time investigators that is packaged for different skill levels (basic, intermediate, advanced).

  • Ensure SMEs from each functional area contribute to the training modules and update unique requirements in line with external best practices.

  • Own and operate a centralized registry of trained investigators that includes a record of training and investigations conducted to start building a ‘pool’ of skilled investigators.

  • Maintain strong relationships with all key stakeholders, providing overall leadership for WV’s investigation’s capabilities. This includes representing WV to external parties such as donors, regulators, and professional associations.

  • Remain up-to-date on relevant trends, training, and activities in global compliance, workplace, safeguarding, and fraud and corruption investigations within the humanitarian and development sector.

  • Establish, communicate, and facilitate the Executive and Global Investigations Oversight Committees and draft and support charters for each group to outline roles and responsibilities for each.

  • Provide oversight and leadership to Regional Investigation Oversight committee in ensuring that Regional committees are facilitated by an individual with appropriate seniority and/or authorization from the Senior Director Operations (SDO) to ensure oversight and accountability for all investigations in each region.

  • Ensure that information sharing protocols, triage, and investigations oversight process function smoothly and balance the risk of a potential event with the amount of effort requested from committee members to participate.

  • In coordination with functional department heads, provide guidance and advice to help develop the capacity of investigators, deepen understanding of their roles and assist with career development when requested.

  • Develop and deliver regular reporting to Exl and WVIB to provide relevant information on the ‘state’ of investigations capacity and quality across the organization.

  • Develop templates and a process for regular reporting to Regional Management and other management stakeholders to fulfill Support Office (SO), donor, legal, accountability and/or other individuals who consume data.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Bachelor’s degree and/or related higher education.

  • 8-10 years’ experience leading and/or providing oversight to internal workplace investigations in a large international organisation.

  • Strong analytical, written, and verbal skills.

  • Proven ability to cultivate and maintain strong interpersonal and working relationships in a dispersed virtual, international context.

  • Experience developing and training investigators1. Experience with translating complex technical concepts and simplifying information for mass consumption and usage to a broad international audience.

  • Experience with translating data into information and analysis that communicates an easily understood concept or message.

  • Experience engaging and working with a wide-range of senior leadership level stakeholders.

  • Strong investigative skills that include the ability to act as a lead investigator, to include the interviewing of subjects of complaints and witnesses, collection of potential evidence, and other related investigative skills.

  • Bachelor’s degree and/or related higher education.

  • Formal training and/or internationally recognized certification as an investigator in the areas of fraud and/or workplace behavior.

  • Fluency in English.

Preferred:

  • Ability to coach staff in collection and handling facts and evidence.

  • Strong business acumen, strategic thinking, and stakeholder management.

  • Strong coordination, planning and leadership skills including ability to influence Senior Managers by consistent and clear communication.

  • Solid communication skills and setting priorities.

Work Environment/Travel:

  • Willingness to travel up to 15% of the time.

Senior Director, People and Organizational Capability

*Preferred position location: United Kingdom. Other locations location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF THE POSITION:

Reporting to the Global Chief People Officer, this role, together with the current People & Organizational Capability team is accountable for:

  • Developing and implement an integrated strategy for People & Organisation Capability for the organisation to deliver on Our Promise.

  • Knowledge of the development and evolution of the organization’s Culture.

  • Driving a robust organisational wide leadership framework.

  • Developing strategy for building capability across the Partnership at all levels.

  • Developing WV’s Learning ecosystem strategy focusing on organisational core requirements including compliance training and core competencies.

  • Developing clear strategically aligned succession plans with deep and diverse talent to drive career progression of top talent.

  • Evolving Performance Management to drive the mind-sets and behaviour of the staff as aligned in Our Promise and measuring staff engagement via Our Voice.

KEY RESPONSIBILITIES:

Organizational Culture:

  • Knowledge of the development and evolution of the organization's Culture - the series of employee beliefs, attitudes and modes of behaviour that collectively define the company's character and which determine its ability to achieve optimal operational efficiencies and sustainable growth.

  • Drive organizational analysis to review quantitative or conceptual problems and situations, and draw valid conclusions from data presented for the purpose of business needs. This includes the ability to identify significant trends, relationships, and themes relevant to the organization.

  • Knowledge of the principles and practices of organizational design and the ability to create, implement, and evaluate organization redesign interventions and efforts.

  • The ability to successfully prepare long-range plans for diverse, multi-functional areas, contribute to partnership-wide, entity and operational strategies in a measurable and valuable way.

Leadership & Executive Development:

  • Review existing global leadership development practices – qualitative assessment, ROI etc in order to align organizational approaches into a common global framework.

  • Gain and maintain WV executive endorsement (conceptual, time, resources - including financial) to the WV way of Leadership Development. This will involve introduction of targeted new initiatives, aligning current and curtailment of some current activities. Core elements may be defined and delivered globally with regional and local activities aligned to the core framework and strategy. Key focus areas for global delivery are likely to be orientation to Leadership within World Vision, development for identified Talent and developing good people and organisational management practice at leadership and key management levels.

  • Consult, influence and deliver innovative solutions where resource restrictions occur across all office types.

  • Monitor and report at Executive level on progress of implementation and enhancement of WV leadership culture.

  • Engage and partner with external organisations in order to collaborate across the industry and share appropriate resources as needed.

Learning & Development (L&D):

  • Develop organisational wide learning strategy to meet organisational objectives.

  • Develop a learner centric approach to World Visions learning ecosystem.

  • Engage appropriately with the organization’s L&D leaders and practitioners.

  • Ensure best practices are executed with sound adult learning principles, instructional design and fit for purpose execution using transformative learning methods.

  • Lead strategies and initiatives to increase learning and developments standards, quality and impact across the partnership.

  • Assist in the building or consolidation of a network and resources for L&D professionals.

  • Appropriately engage with external parties in the industry to leverage L&D building opportunities.

  • Influence senior leadership’s understanding and commitment to effective and integrated L&D activities.

  • Integrate Learning and Development strategies with Performance Management, Talent Management and Leadership Development.

Global Talent Strategy and Partnership Alignment:

  • Develop the philosophy, strategy and standards for how talent management helps the Partnership respond to talent-related opportunities and demands.

  • Establish and promote a global talent management strategy alongside a regular rhythm of intentional talent reviews to be owned and championed by key executives across the Partnership.

  • Author and own the long-term Executive talent management strategy.

  • Gain commitment to a framework of actions and initiatives which will arise from Talent Management processes, e.g. partnering on development and coaching recommendations, organizational support and review, career transition etc.

  • Ensure that the Talent Management processes include dealing with low performers who have reached or passed potential with a lower aligned to leadership competency profiles.

  • Work directly with WV Executive Leadership Team to undertake group wide Talent Review processes, moving to supporting as these processes are better embedded.

  • Establish a clear set of career paths available within the Partnership and process by which these are tied into results of talent reviews and development conversations.

Succession Planning:

  • Instigate best practice and WV specific requirements in succession planning which encompasses most critical roles of the organization.

  • Integration with Talent Management initiatives.

  • Integration with global diversity and inclusion initiatives and targets.

  • Integration with top talent for longer term development planning.

  • Implementation will require actual and virtual cross regional leadership, high level project management and consultation with the CPO.

  • Forecasting future leadership needs and coordinating that with the global workforce planning team.

Performance Management & Employee Engagement:

  • Develop an integrated Performance Management strategy that integrates with organisational strategy, learning and development, talent management and leadership development.

  • Champion Performance Management strategy that drives and encourages the mindsets and behaviour of the staff as aligned in Our Promise.

  • Build global procedures and rhythm for annual performance and development touchpoints to ensure employees have robust performance goals and outcomes, individual development plans and career conversations with management.

  • Plan and design automation strategy for Performance Management activities and tracking.

  • Oversee processes and reporting needs pertaining to annual staff survey.

  • Engage with Executive Leadership to champion the use of annual staff survey to drive improvement in leadership effectiveness across the organisation.

  • Build networks and partnerships both internally and externally to establish performance management practices that are future focused to address upcoming talent needs.

KNOWLEDGE, SKILLS AND ABILITIES:

  • At least 10 years’ experience leading heads of Leadership Development, Learning & Development, and Talent Management.

  • Experience within the global field with strategies to address the various viewpoints of diversity, equity & inclusion that come amongst differing cultures.

  • Extensive experience providing HR capability to senior executives, President/CEOs, and boards.

  • Track record of designing and successfully implementing leadership development, L&D, talent management and/or performance management and engagement surveys.

  • Strong leadership skills and team management capabilities. Proven people leader, coach and mentor, coupled with experience in indirect and virtual leadership.

  • University degree in HR, Business or related field. A relevant Masters degree would be considered desirable, coupled with extensive senior and executive level HR management.

  • CIPD, HRCI, or SHRM certification or similar.

  • English required. Ability to communicate in French and Spanish a plus.

Preferred:

  • Proven people leader in indirect and remote working modes.

Work Environment/Travel:

  • Willingness to travel up to 30% of the time.

  • Ability to work according to local time zones wherever WV functions.

Financial Accountant - East Africa Regional Office

FINANCIAL ACCOUNTANT – PAYABLES

Job Purpose

Responsible for processing payments to vendors, staff, statutory authorities & maintaining sound relationships with staff and suppliers. The incumbent is expected to ensure reconciliation of all supplier accounts and ensure that all the relevant transactions have been captured and posted into Sun System database on daily basis.

In order to successfully do so, the incumbent must ensure that all payments are supported by complete and approved documentation and are in compliance with the organization’s policies and procedures before submitting for approval/processing.

The incumbent must be able to effectively communicate World Vision’s Christian ethos and demonstrate a quality of spiritual life that serves as an example to others and that espouses integrity.

MAJOR RESPONSIBILITES

40% Payments to Vendors / Suppliers

  • Receipt of vendor invoices.

  • Perform arithmetic check between the LPO’s and Invoices.

  • Ensure relevant back-ups (contracts, Invoice, MOUs and certificates of completion) are attached.

  • Ensure numeric accuracy of all the attached documents in ProVision System including the correct accounting codes.

  • Indicate the Location code, Business unit and the PO number on the invoice.

  • Process the withholding Tax VAT include amount payable.

  • Ensure invoices are scanned to Shared Service Centre (SSC) mail address within 24 hours and Retained in their respective files.

  • Follow up with SSC on the pending payments.

  • Respond to SSC on coding issues, pending receipt, matching issues.

  • Review invoice outstanding report, make necessary updates for submission to SSC.

  • Request for urgent payments where necessary.

  • Ensure timely processing of payment (within the 15 days) upon invoice receipt.

  • Manage of account 59098 (split billing) by ensuring invoices sent to shared services clear any lump-sum amounts in thus account

  • Ensure payment procedure is followed as per field finance manual (cancellation of documents, and use of approval grids)

  • Update admin, P&C and other departments on the status of supplier payments

Payments to Staff

15% Staff business expense management

  • Process all approved concur advances and refunds on the Concur page twice a week

  • Process all approved refunds and advances from GC accounting to the Hosted Staff twice a week

  • Review and book all cash deposits related to Concur expenses for the staff

  • Prepare monthly reconciliation of staff loans and receivables balance sheet accounts by 15th of the month as part of the monthly reporting. These accounts should be fully allocated on a monthly basis.

10% In country pay and Payroll Management – In collaboration with P&C, manage the in-country pay for international staff on the payroll system by:

  • Preparing the journal entries for the payroll transactions in SUN system and import in the online banking systems for payment

  • Updating changes with the appropriately approved supporting documents and running it monthly for payment.

  • Sending pay notification slips to all the international staff

  • Review international payroll for accuracy and reconcile against the charges received from the Global Centre through the GL. Liaise with GC payroll department for resolution /clarification of queries.

  • Book the payroll charge into the Sun system and present the journal with the supporting documentation for review and approval.

  • Liaise with the payroll system service providers for any system updates and changes to be implemented

10% Payments to Statutory Bodies for Tax, statutory deductions and levies

  • Work with WVK to ensure that annual and monthly PAYE returns are submitted in a timely and accurate manner.

  • Prepare payments for final dues and out of payroll payments as and when they are due.

  • Capture the payments into SunSystem database. Attach the journal listing to the payment voucher for review.

  • Prepare and distribute P9s forms to all national staff by working by end of January each year.

  • Support and resolve any matters raised by the staff in relation to PAYE returns and payments.

  • Continuously keep abreast with any changes in the tax laws and seek approval for implementation from the Senior Finance Officer accordingly.

  • Facilitate processing of withholding tax (VAT and Withholding Tax) on monthly basis by 15th of the following month with all supportive documentation

  • Ensure the payment is processed and remitted to KRA on or before the stipulated date(20th of the following month)

  • Process all statutory payments – NHIF, NSSF, Pension, Loan Deductions, HELB, Kimisitu, and Vision SACCO by the stipulated dates.

10% Balance Sheet Analysis/Management.

  • Management and analysis of Supplier and Staff accounts – Must ensure that all balances are analyzed and accounts settled within promptly

  • Prepare schedules and Analyze Balance sheet accounts and ensure they are well reconciled (Suppliers, Employee, Loans, Payroll and Taxes Payable)

10% Filing System Management

  • Managing the filing system.

  • Review the filing systems and make recommendations governing the management and archiving of documents and update with any changes in WV field policies or local laws and changes in technology. Maintain a tracking tool for documents filled or retrieved

  • Perform periodic inspections of documents or files in order to ensure correct placement, legibility and proper condition

  • Find and retrieve information from files in response to requests from authorized internal and external users (Auditors, Government agencies)

5% Any other duties

Required Professional Experience

  • Minimum of 5 years’ relevant experience in a busy & dynamic environment.

  • Competency of SunSystem & Advanced Ms Excel

  • Must be a committed Christian, able to stand above denominational diversities.

  • Attend and participate/lead in devotions.

  • Must adhere to security protocols.

  • Perform other duties as required.

Required Education, training, license, registration, and certification

  • Bachelor of Commerce, Economics, Accounting or Finance , Business management/ Administration or related degree

  • Minimum Certified Public Accountant (CPA) Part II

Preferred Knowledge and Qualifications

  • Ability to work in a multi-cultural team with an empowering and outcome oriented approach.

  • Strong financial management and analytical skills.

  • Self-initiative and proactive skills

  • Proficiency in written and spoken English.

  • The person must be results oriented, able to handle public relations, able to satisfy stakeholders and a team player.

  • Good interpersonal, organizational and management skills.

  • Integrity, commitment and respect for diversity

  • Ability to solve complex problems and to exercise independent judgment.

  • Computer literate.

Travel and/or Work Environment Requirement

  • The role is Office based and hosted in Karen, Nairobi

The Position closes on 12th March 2021.

Director, Network and Security Operations

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF THE POSITION:

The Director, Network and Security Operations role is an influential role that determines how to implement the defined technology strategy and is a member of the AWG (architecture working group) for the partnership. This position is responsible for managing the Network and Security Operations group to deliver solutions on a global scale and ensure support for operational activities. The teams will define and maintain technical standards/roadmaps and work closely with field staff to deploy and/or support. This position champions architectural principles, artifacts, and technical roadmaps to create an environment that is responsive to change and supports the delivery of the business strategy.

Individuals in the IT Director II roles are responsible for managing, maintaining and developing global IT processes and standards relevant to their area. They manage multiple IT processes within one functional area and provide IT services to multiple regions globally.

Individuals within the IT leadership job family have responsibility for activities that contribute to planning, creating and implementing an IT vision and strategy aligned with the company’s strategic business plan. They oversee the development of corporate standards, technology architecture, technology evaluation and transfer. They manage small to large teams of people responsible for developing and delivering IT solutions for the business and customers. Each role within this job family provides technical and business leadership to their organizations as well as to the business.

IT Leaders are also responsible for analyzing trends in technology, assessing the impact of emerging technologies on the business, providing solutions to address technology and business issues, and managing financial resources while ensuring the development of high-quality technology solutions. These solutions must be developed at the best possible cost and be aligned with customer and business needs while establishing relationships with employees and key internal and external stakeholders. They are also responsible for participating and leading the development of an IT governance framework that defines the working relationships and sharing of IT components among various IT groups within the organization.

To be successful, individuals must possess a combination of business, technical and leadership skills and competencies. This requires an understanding of client’s business needs, processes and functions. They also need a solid knowledge of IT infrastructure, architecture, applications development and support, networks, and computer operations. In addition, individuals working in this job family must have excellent communication skills and the ability to influence others.

Individuals in the Architect job family interface across all business areas, acting as visionaries to proactively assist in defining the direction for future projects. They conceive strategies, solutions, build consensus, and sell/execute solutions. They are involved in all aspects of the project life cycle, from the initial kickoff through the requirements analysis, design and implementation. Additional responsibilities may include the establishment of the overall architectural viewpoints and the establishment and oversight of organization standards and policies. Architects identify major system interfaces, build e-business capabilities, and identify existing architecture weaknesses and opportunities for systems.

KEY RESPONSIBILITIES:

Business and IT Strategy:

  • Implements the tactical components of the IT strategy at an Enterprise level.

  • Works with business partners to understand business needs.

  • Manages the development and implementation of IT initiatives to support business strategy.

Change Management:

  • Embraces and executes change through frequent, communication to staff and clients about the change and the impact of the change (individual and business).

  • Consistently advocates for the change.

  • Coaches staff through the change.

  • Identifies and removes obstacles to change.

Governance:

  • Provides input into demand management process and executes on plan.

Architecture:

  • Provides input to technology planning within a functional area.

  • Implements solutions consistent within current context of overall architecture.

Process Improvements:

  • Implements defined process improvements.

Finance:

  • Participates in the development of IT budgets.

  • Tracks and takes appropriate steps to stay within budget.

  • Provides high-quality services at optimal cost to customers.

  • Measures service performance and implements improvements.

IT Technology Development:

  • Develops and implements technologies to improve the performance of a business efficiency and effectiveness.

Service Level Agreements (SLAs):

  • Participates and provides input to the SLA development process.

  • Ensures internal SLAs are met.

Vendor Management:

  • Provides advice and counsel to the vendor relationship decision-making and contract development processes.

  • Reviews service provider performance.

  • Identifies and confirms performance problems and notifies contract managers.

Resource Management:

  • Meets regularly with team to gather work statuses.

  • Discusses work progress and obstacles.

  • Provides advice, guidance, encouragement and constructive feedback.

  • Ensures work, information, ideas, and technology flow freely across teams.

  • Establishes measurable individual and team objectives that are aligned with business and organizational goals.

  • Documents and presents performance assessments.

  • Recognizes and rewards associates commensurate with performance.

  • Implements organizational practices for staffing, EEO, diversity, performance management, development, reward and recognition, and retention.

Workforce Planning:

  • Identifies the roles, skills and knowledge required to achieve goals.

  • Ensures staff has the resources and skills needed to support all work initiatives within the assigned function or Center of Competency (COC).

  • Participates in IT workforce deployment activities.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Bachelor’s or Master’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.

  • Requires experience in managing high performance teams and building relationships with people at a variety of levels.

  • Strong leadership skills.

  • Expert technical knowledge in at least one of the domains within the portfolio and working knowledge in the other(s).

  • Typically have 10 or more years of experience in multiple IT areas.

  • Experience with digital transformation initiatives (IAM, data analytics, etc).

  • Experience in the architecture realm: principles, design patterns, solution design.

  • Effective in excellent written and verbal communication in English.

Preferred Skills, Knowledge and Experience:

  • Experience in technology strategy planning and roadmap creation.

  • Experience in leading big change and influencing others.

  • Requires exposure to multiple, diverse technologies and processing environments.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally.

Senior Adviser, External Engagement

*For World Vision internal (or former) applicants only.

*Position location to be determined by home country of successful candidate in the United States of America, Europe or the Middle East & Eastern European Region where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF THE POSITION:

Our Promise Phase 2 recognizes high quality, focused, strategic external engagement is critical to achieving World Vision’s objectives. This

role leads, operationalises and develops a global External Engagement Framework which enables targeted, aligned and leveraged external

engagement with Tier 1 and 2 Stakeholders on priority agendas. The Senior Adviser coordinates and facilitates the contribution of more than

20 global and regional teams, building consensus for and input to co-created strategic planning, operationalisation, reporting and intelligence sharing processes. The Senior Advisor is also Relationship Manager for a leading external stakeholder (such as bilateral, multilateral or global financial institutions). As such, the Senior Advisor leads internal collaboration and planning processes to develop a comprehensive Stakeholder Engagement Plan supporting income, influence and impact objectives; and is also responsible for leading and coordinating external engagement with priority individuals, teams and functions within the institution.

KEY RESPONSIBILITIES:

  • Lead operationalisation of World Vision’s global External Engagement Framework, enabling targeted, aligned and leveraged external engagement with Tier 1 and 2 Stakeholders on priority agendas. Tier 1 & 2 Stakeholders are strategic WVI partners considered critical to the achievement of Our Promise. Tier 1’s are: UNICEF, World Food Program, European Union, Joining Forces/Child Rights Now, the World Bank, the Global Fund for AIDS, TB & Malaria, Tier 2s include FAO, UNHCR, UN OCHA and 21 other faith- and issue-based, sector, regional, bilateral and multilateral partners.

  • Chair the External Engagement Advisory Group, coordinating inputs and contributions from 20 multi-disciplinary, multi-locational teams at

  • global and regional levels.

  • Review, update and operationalise an External Engagement Results Framework enabling shared reporting on external engagement impact and contribution to Our Promise, and for sharing valued intelligence from engagement across the Partnership in support of income, influence and impact objectives.

  • Oversee engagement, support and enabling of senior leaders to contribute to high quality strategic external engagement.

  • As global Relationship Manager for engagement with a global Tier 1 stakeholder (tbc), coordinate, develop and operationalise a strategic Stakeholder Engagement Plan delivering against income, influence and impact objectives and enabling intelligence sharing and reporting on engagement results.

  • Manage the Adviser, External Engagement.

KNOWLEDGE, SKILLS AND ABILITIES:

  • At least 10 years relevant job experience, including management, in complex, global development/humanitarian organisations.

  • High level understanding of key operational approaches and methodologies across a broad range of advocacy and external engagement disciplines (stakeholder engagement, public policy, local level advocacy, communications, campaigning, social mobilisation, child participation, reource acquisition, faith engagement, sectoral/technical engagement).

  • Strong experience in matrix management, coordination and direction of large numbers of dispersed, multi-disciplinary internal stakeholders

  • and teams, including senior leaders.

  • Strong understanding of key global development agendas, including the 2030 Agenda for the SDGs and the Global Climate Action Agenda, and entry points for civil society engagement and leverage.

  • Strong familiarity with relevant UN and coalition processes across global capitals (NY, Geneva and Brussels).

  • Strong understanding of knowledge management and advocacy and external engagement design, monitoring and evaluation, including the development of multi-disciplinary results frameworks.

  • Excellent writing skills and the ability to translate complex material and data into coherent narratives that resonate with both internal and external stakeholders.

  • Masters degree in Public Policy, Interntional Relations, International Development, International Law, Political Science or a related field.

  • Experience in enabling collaboration and consensus building across multi-disciplinary and multi-cultural teams, including virtual teams.

  • Excellent negotiation, facilitation and collaboration skills with a demonstrated ability to think strategically, synthesize complex information and develop innovative influencing and engagement approaches.

  • Strong relational and communication skills with a demonstrated ability to communicate successfully with internal and external stakeholders in all segments of the development and humanitarian field, including high level decision-makers.

  • Ability to lead independently on fast-paced issues, tight deadlines and the ability to juggle competing demands.

  • Ability to travel internationally.

  • Professional fluency in English.

Work Environment/Travel:

  • The position requires ability and willingness to travel internationally up to 25% of the time.

Director, Infrastructure and End-point Computing

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF THE POSITION:

The Director, Infrastructure and End-point Computingrole is an influential role that determines how to implement the defined technology strategy and is a member of the AWG (architecture working group) for the partnership. This position is responsible for managing the Server/Database operations and Endpoint Computing groups to deliver solutions on a global scale and ensure support for operational activities. They will define and maintain technical standards/roadmaps and work closely with field staff to deploy. This position champions architectural principles, artifacts, and technical roadmaps to create an environment that is responsive to change and supports the delivery of the business strategy.

Individuals in the IT Director I roles are responsible for managing, maintaining and developing global IT processes and standards relevant to their area. They manage multiple IT processes within one functional area and provide IT services to multiple regions globally.

Individuals within the IT leadership job family have responsibility for activities that contribute to planning, creating and implementing an IT vision and strategy aligned with the company’s strategic business plan. They oversee the development of corporate standards, technology architecture, technology evaluation and transfer. They manage small to large teams of people responsible for developing and delivering IT solutions for the business and customers. Each role within this job family provides technical and business leadership to their organizations as well as to the business.

IT Leaders are also responsible for analyzing trends in technology, assessing the impact of emerging technologies on the business, providing solutions to address technology and business issues, and managing financial resources while ensuring the development of high-quality technology solutions. These solutions must be developed at the best possible cost and be aligned with customer and business needs while establishing relationships with employees and key internal and external stakeholders. They are also responsible for participating and leading the development of an IT governance framework that defines the working relationships and sharing of IT components among various IT groups within the organization.

To be successful, individuals must possess a combination of business, technical and leadership skills and competencies. This requires an understanding of client’s business needs, processes and functions. They also need a solid knowledge of IT infrastructure, architecture, applications development and support, networks, and computer operations. In addition, individuals working in this job family must have excellent communication skills and the ability to influence others.

Individuals in the Architect job family interface across all business areas, acting as visionaries to proactively assist in defining the direction for future projects. They conceive strategies, solutions, build consensus, and sell/execute solutions. They are involved in all aspects of the project life cycle, from the initial kickoff through the requirements analysis, design and implementation. Additional responsibilities may include the establishment of the overall architectural viewpoints and the establishment and oversight of organization standards and policies. Architects identify major system interfaces, build e-business capabilities, and identify existing architecture weaknesses and opportunities for systems.

KEY RESPONSIBILITIES:

Business and IT Strategy:

  • Implements the tactical components of the IT strategy at an Enterprise level.

  • Works with business partners to understand business needs.

  • Manages the development and implementation of IT initiatives to support business strategy.

Change Management:

  • Embraces and executes change through frequent, communication to staff and clients about the change and the impact of the change (individual and business).

  • Consistently advocates for the change.

  • Coaches staff through the change.

  • Identifies and removes obstacles to change.

Governance:

  • Provides input into demand management process and executes on plan.

Architecture:

  • Provides input to technology planning within a functional area.

  • Implements solutions consistent within current context of overall architecture.

Process Improvements:

  • Implements defined process improvements.

Finance:

  • Participates in the development of IT budgets.

  • Tracks and takes appropriate steps to stay within budget.

  • Provides high-quality services at optimal cost to customers.

  • Measures service performance and implements improvements.

IT Technology Development:

  • Develops and implements technologies to improve the performance of a business efficiency and effectiveness.

Service Level Agreements (SLAs):

  • Participates and provides input to the SLA development process.

  • Ensures internal SLAs are met.

Vendor Management:

  • Provides advice and counsel to the vendor relationship decision-making and contract development processes.

  • Reviews service provider performance.

  • Identifies and confirms performance problems and notifies contract managers.

Resource Management:

  • Meets regularly with team to gather work statuses.

  • Discusses work progress and obstacles.

  • Provides advice, guidance, encouragement and constructive feedback.

  • Ensures work, information, ideas, and technology flow freely across teams.

  • Establishes measurable individual and team objectives that are aligned with business and organizational goals.

  • Documents and presents performance assessments.

  • Recognizes and rewards associates commensurate with performance.

  • Implements organizational practices for staffing, EEO, diversity, performance management, development, reward and recognition, and retention.

Workforce Planning:

  • Identifies the roles, skills and knowledge required to achieve goals.

  • Ensures staff has the resources and skills needed to support all work initiatives within the assigned function or Center of Competency (COC).

  • Participates in IT workforce deployment activities.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Bachelor’s or Master’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.

  • Requires experience in managing high performance teams and building relationships with people at a variety of levels.

  • Strong leadership skills.

  • Expert technical knowledge in at least one of the domains within the portfolio and working knowledge in the other(s).

  • Typically have 10 or more years of experience in multiple IT areas.

  • Experience with digital transformation initiatives (IAM, data analytics, etc).

  • Experience in the architecture realm: principles, design patterns, solution design.

  • Effective in excellent written and verbal communication in English.

Preferred Skills, Knowledge and Experience:

  • Experience in technology strategy planning and roadmap creation.

  • Experience in leading big change and influencing others.

  • Requires exposure to multiple, diverse technologies and processing environments.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally.

Faith and Development Project Manager - Empowered World View

FAITH AND DEVELOPMENT PROJECT MANAGER – EMPOWERED WORLD VIEW ( EWV)

PURPOSE OF POSITION

The purpose of this position is to effectively manage and coordinate the EWV Scale up Project Phase 2 and ensure that the project outcomes are realized within the stipulated time. The Project Manager is the contact person with all National offices that are implementing EWV and a lead trainer and mentor of the approach and will assume responsibility for ensuring that the project activities are integrated and mainstreamed globally. Primarily the position will ensure capacity is strengthened across the targeted offices within and outside the region as per the project design. In addition, the person will ensure evidence building is achieved throughout the project cycle, by ensuring that best practices and key lessons are being documented, communicated and shared across the Partnership to inform better programming. The role is critical in ensuring that EWV program quality standards are in place and are fully being integrated in National Office (NO) strategies and Technical programs to realize Our Promise.

MAJOR RESPONSIBILITIES

40% - Ensure that EWV is integrated into Field Office (FO) strategies, technical programs and grants, including in fragile contexts

  • Ensure sufficient field office capacity for EWV (ToTs) in collaboration with the Technical Specialists

  • Coach and mentor EWV ToTs to cascade the program.

  • Engage Operations & Program quality teams to ensure FO leadership support

  • Coordinate regional team of EWV trainers across all regions

  • Ensure EWV is integrated with other technical projects at field level

  • Collaborate with NO GAM teams to ensure EWV is written in the grant proposals

15% - Project Management and Serves as the main point of contact with WVUS in ensuring donor promise is achieved and communicated well.

  • Coordinate development of annual plans and budget for the Scale Up Project

  • Collaborate with implementing NO’s to prepare donor facing reports

  • Work with the finance team to ensure efficient and effective utilization of the resources

  • Supervise staff under him/her.

25% - Strengthen EWV Design, Monitoring & Evaluation for greater impact

  • Collaborate with Global Centre (GC), Regional Office (RO) and NO Program quality teams to ensure EWV indicators are standardized and applied across all FO EWV projects

  • Work with GC to complete the EWV Project Model documentation as a CPM

  • Work with GC to develop the ‘Design Implementation Quality Assurance’ documentation

  • Support NO’s to ensure that EWV activities and progress are captured in horizon

  • Support and coordinate EWV related research

  • Coordinate EWV publications

  • Coordinate the annual EWV Global learning forum

15% - Support and coordinate scale up of EWV in new National offices and with partners:

  • Ensure quality implementation of EWV in new offices,

  • Coordinate training of Trainer of Transformers (ToTs)

  • Build strong relationships with partners and especially the faith actors to uptake EWV

  • Support testing and scale up of EWV children and adolescents version

  • Work with implementing offices to strengthen integration of EWV into the Development Programme Approach

  • Manage the pace of EWV scale up to ensure new offices have the capacity and leadership to implement EWV with quality

5% - Other responsibilities:

  • Participate in other organizational meetings as required.

  • Participate in National offices strategy reviews

KNOWLEDGE/QUALIFICATIONS FOR THE ROLE

Required Professional Experience

  • At least 5 years of experience in development field

  • Spiritual maturity; clear articulation of personal faith in Christ about how their faith informs their life and work. Able to stand above denominational diversities.

  • Knowledge and experience with WV operations

  • Knowledge and experience with WV faith and development principles

  • At least five years of programme management experience

  • Facilitation skills in training or facilitating staff and community level empowerment approaches.

  • Experience in design, monitoring and evaluation (DM&E)

  • Ability to work in a cross-cultural environment

  • Must be computer literate

  • A good team player

  • Good communication and good inter-personal skills

  • Needs excellent English language skills, both oral and written

  • Understanding of basic accounting

Required Education

  • Degree in related field desired (A Master’s degree will be an added advantage)

Work Environment

  • Office-based with frequent travel to the field

  • 30% International travel is required

The application closes on 2nd March 2021.

Grants Acquisition and Management Program Officer

PURPOSE OF POSITION

As part of the WV East Africa Region family, the position holder promotes World Vision's Christian values through its work in teams and with people from various backgrounds.

In addition this role provides administrative support to Regional Resource Development Unit, Regional Advocacy and Campaigns Unit and Regional Communications Unit.

For assigned Regional post, the Resource and Development Officer (RDO) will provide program development, grant management, and resource acquisition with high standards of appropriateness, timeliness, and effectiveness. The position will complete the aforementioned tasks in both the Resource Development Unit and Integrated Programs & Strategy (IP&S).

The RDO serves as the partner/donor external engagement focal point in the region by serving as the lead Proposal Pro facilitator, tracks and assesses external engagement by East Africa Regional Office (EARO) and National Offices (NO) staff, and develops external engagement material in coordination with Communications Department and IP&S. The RDO will manage and track all risk assessment for grant approvals above US$1 million, track all funding opportunities and ensure that Go/No Go decision are clearly documented. The RDO will lead in collecting and disseminating Best Practices and Lessons Learned in grant management and resource acquisition. The RDO will chair the Annual EAR (Grants Acquisition and Management (GAM) Hub Meeting by surveying priorities from staff of National Offices, Regional Offices, and Global Center, assessing the results, and identifying key staff throughout the World Vision partnership to address the various issues.

The RDO will provide specified support to Integrated Programs and Strategy by serving as a liaison between GAM and Technical Advisors to ensure the shared initiatives of both departments are harmonized to advance acquisition and management targets.

As part of the WV EAR family, the position holder promotes World Vision's Christian values through its work in teams and with people from various backgrounds.

MAJOR RESPONSIBILITIES

25% Resource Acquisition and Grant Management

  • Manage and track all funding opportunities shared with NOs by RO, SO, GC and donors and ensure this is part of the donor landscape analysis for the Region

  • Manage and update the Donor/Partner Engagement Plan by Technical Advisors and GAM Unit

  • Track and monitor external engagement in EAR and disseminate to NO, RO, and SO staff to ensure strong donor/partner relations and strategy alignment and increased resources

  • In collaboration with Technical Advisors and Communications Department, maintain up-to-date capacity statements for external stakeholders that can be presented at short notice.

  • Coordinate with EAR Grant Finance to support in effective and reliable monitoring and management of development, emergency and rehabilitative programs.

  • Review and provide support to proposal development in the region and the National Offices.

20% Capacity Building Facilitator and Coordinator

  • Enroll selected NO staff to the Proposal Pro online Training and produce NO staff status and performance reports by tracking Proposal Pro module completion

  • Plan, Coordinate & Facilitate Proposal Pro face to face workshop in NOs that have completed the online modules

  • Follow up on a quarterly basis using the blended learning approach and ensure that NO Proposal Pro participants are utilizing the training skills in developing proposals, donor engagement and budgeting and ensure certification of participants after writing the required number of proposals.

  • Identify gaps in the NOs and any Grant related training needs that they may have through constant communication with the GAM Leads and identify experts to address the needs NOs require

20% Risk Mitigation and Risk Assessment

  • Review the risk assessment for grant approval forms submitted by NOs to ensure risks are well articulated, staff qualifications and experience are well document, mitigation strategies are clearly outlined, risks are correctly ranked as low, medium, high and ensure RO sign off by RDU, relevant LC, Regional Finance, Regional Leader and Global Field Operations

  • Ensure that all risk assessment for grant approval above US$1 million are reviewed and signed by RO and Global Field Operations

  • Manage and track all No-Go decision that are taken by NO & RO and produce a trend analysis on a quarterly basis showing value of opportunities not pursued by each NO, donors, and the reasons for the no-go decision. Share this information with NOs to ensure that they conduct post no-go reviews to inform their future go/no-go for similar opportunities.

  • Conduct a quarterly analysis against the RAF’s submitted and produce a report

15% Administrative Responsibilities

Administrative support to Regional Communications, Resource Development, Advocacy and campaigns Directors

  • Coordinate and plan for team meetings and conferences (f2f and online);

  • Support team members to make travel arrangements;

  • Coordinate and plan for Webex meetings for the departments as they arise;

  • Coordinate and consolidate the team inputs for monthly and quarterly reports

10% EAR GAM Hub Coordinator

  • Survey NOs, RO, and SOs to attain their priorities, assess the results, identify key experts throughout the partnership to address their concerns, and coordinate development of the agenda

  • Coordinate logistics and accommodation of local and international attendees the Come up with the Agenda for the meeting in collaboration with the RDU Team

  • Develop a GAM HUB Report and Action Plan to disseminate to all stakeholders

5% EAR GAM Databases

  • Manage EAR Regional GAM database on WV Central and ensure information is updated on a quarterly basis.

  • Regularly inform NO GAM Teams regarding new information and circulate the relevant link on a regular basis for easy access and reference for NO staff

  • Collect key best practices related to GAM process from National Office and ensure that there are posted into the database and shared during the GAM Hub meetings.

  • Circulate best practice information and documents from Global GAM CoP to NOs & SOs for institutional learning as part of the GAM Hub

5% Others

  • Carry out additional responsibilities as assigned by the Regional Resource Development Director

  • Attend and participate in devotional meetings.

KNOWLEDGE, SKILLS AND ABILITIES

Minimum education, training and experience requirements to qualify for the position:

  1. Educational level required: Bachelor Degree.

  2. Experience in establishing and managing a database or capable of managing a database.

  3. Experience in working with, coordinating and supporting National Offices.

  4. Excellent English languages skills; written and verbal.

  5. Demonstrated writing skills and working with excel spreadsheets.

  6. Innovative and the ability to think outside of the box.

  7. Team player; the ability to work as part of a diverse team to achieve the overall goal.

Other essential qualifications

  1. Must be a committed Christian, able to stand above denominational diversities.

  2. Demonstrates well-developed interpersonal skills, excellent communication skills, both verbal and written, as well as negotiation skills

  3. Attend and participate/lead in daily devotions and weekly Chapel services.

  4. Must adhere to set security standards

  5. Ensure a gender perspective in the scope of work

  6. Culturally sensitive in professional and personal life

Work Environment

  • Work environment: Nairobi. Office-based with frequent travel to National offices and support offices

  • Travel: minimum of 35% International travel is required for Proposal Pro face-to-face training for NOs

The Position closes on 2nd March 2021

Global Director, Digital CX Experience

*Preferred position location: Monrovia, CA (USA) or Seattle, WA, with also possibly London (United Kingdom). Other locations to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF THE POSITION:

This role will have a significant global impact developing the vision and leading the design and implementation of our global digital experiences, products and ecosystems to differentiate World Vision around the globe. This role will be responsible for elevating and integrating our digital experiences across the marketing funnel (from awareness and consideration, to acquisition and all along the donor journey) to deliver a distinctive, consistent brand expression that delights donors and supporters across the globe, and brings to life the stories of children and their communities lifted up out of poverty in some of the world’s toughest places.

With your proven success leading digital CX transformation, combined with your outstanding collaborative leadership, through this role you can truly be a change-maker in the world each and every day!

Working across the globe with marketing leaders, product leaders, brand leaders and external agencies, the role will be accountable for leading development and implementation of a compelling digital CX vision and design strategy that delivers break through experiences connecting supporters, donors and the vulnerable children and communities that we serve.

World Vision is the largest child-focused private charity in the world. Together with our supporters, we’ve impacted the lives of over 200 million vulnerable children by tackling the root causes of poverty.

Engaged in the most relevant critical issues of our day, in the time it takes to read this sentence, World Vision will have reached 50 new people with needed knowledge, supplies or resources to help them protect themselves and their families from the devastating effects of the coronavirus pandemic.

Through World Vision every 60 seconds…a family gets water…a hungry child is fed…a family receives the tools to overcome poverty.

KEY RESPONSIBILITIES:

  • Lead development and implementation of a compelling digital CX vision and design strategy that drives brand value and, above all, meaningfully connects supporters, donors and the vulnerable children and communities that we serve.

  • Lead end to end digital experience design for all global product lines, ecosystems and marketing offers, in partnership with global product owners; translate business priorities into marketing technology design strategy and oversee execution working in collaboration with designers and engineers.

  • Ensure target audiences are central to all strategy, design and operational decisions driven by donor insights and unleashing the power of dynamic listening and social analytics to help digital marketing efforts better achieve the three primary business objectives— acquire more donors, retain current donors and build brand value – with an agile test and learn mindset.

  • Collaborate with leaders in product and engineering to measure product quality and make sure it meets quality standards for release, provide guidance on measuring outcomes, and analyze and monitor qualitative and quantitative data on usage and optimization to shape and evolve the vision.

  • Develop and lead implementation of an enterprise wide Martech road map, in partnership with fundraising and IT leaders across the globe, and the state-of-the art capabilities required to deliver; co-lead senior executive global steering group overseeing delivery.

  • Motivate and inspire others, from team members to executive level, by communicating your aesthetic, technical, and design visions through compelling written, verbal and graphical presentations.

  • Contribute as a vital member of a passionate, world-class global team dedicated to Hope, Joy and Justice for ALL children!

KNOWLEDGE, SKILLS AND ABILITIES:

  • 10-15 years in IT, Marketing, or Digital functional areas, including 5+ years in CX-focused leadership roles of digital products and ECommerce sites at scale.

  • Extensive experience leading UX design to develop and deliver best in class customer experiences.

  • Experience working with marketing, brand, engineers and product managers to drive design strategy, vision, execution and results to achieve business objectives.

  • Experience collaborating with product and program management to build detailed product and technical roadmaps that consistently meet budget/time expectations.

  • A proven digital leader, fluent in managing large cross-functional MarTech developments in fluid agile teams.

  • Awareness of the latest MarTech landscape and product sets as they related to user and customer experience projects.

  • Experience leading leaders and independent, high performing teams with demonstrated understanding of modern software development and infrastructure tools, processes, and practices, including Agile Development, Cloud, DevOps.

  • Exceptional analytical skills with a track record of improving UX KPIs to drive business results.

  • Exceptional relationship and influencing skills, able to win the confidence of a broad range of different stakeholders including leaders from a variety of cultural and professional backgrounds, and developing high-performing virtual global teams.

  • Significant experience leading change in a complex environment.

  • Qualification in and significant experience with the practical project application of best-practice CX and UX methodologies (such as Design Thinking, Double Diamond, etc.)

  • Bachelor’s degree in Marketing, Computer Science, Information Systems or a related field is required; Master’s degree preferred.

Preferred:

  • A digital marketing native with skills across the whole funnel of digital marketing, especially in global consumer-facing environments.

  • Experience using customer data, CRM, segmentation, and marketing automation to drive engagement.

Work Environment/Travel:

  • Ability and willingness to travel internationally up to 30% of the time (when Covid 19 restrictions lifted).

Digital Marketing Leader

*Preferred position location: United Kingdom. Other locations to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

  • Direct leadership of the strategy, planning & roll-out of the new Digital Marketing Shared Service.

  • Ongoing direct leadership of this Shared Service once established.

  • Strategic leadership of the Digital Marketing strategy for the organization, improving digital marketing capabilities necessary to achieve Our Promise Strategic Imperatives.

  • Chair the MarTech Steering Group, and lead of the organisation’s MarTech strategy in constant collaboration with WVIT.

  • Governance and strategy leadership of MarTech development.

  • Strategic leadership of the business change agenda around global digital marketing.

  • Own the digital marketing relationship with Support Offices, National Resource Developments (NRDs), and Transitional Field Offices (TFOs) globally.

KEY RESPONSIBILITIES:

Planning:

  • Owns the creation and execution of strategic planning for the Digital Marketing Shared Service, and the Digital Marketing at Global Marketing Centre (GMC).

  • Owns the Digital relationship with WVIT colleagues for planning purposes, especially in harmonizing the marketing & IT digital agendas, budgets and plans.

  • Strategic risk, issue and escalation ownership for all Digital Marketing projects in GMC.

  • Prioritisation of GMC Digital Marketing work, in close collaboration with WVIT.

Strategy:

  • Leads on the medium- to long-term strategy for Digital Marketing across the Partnership, bringing together a number of business agendas in the process.

  • Forms strategic plans that complement and contribute to the overall Partnership strategy, Our Promise.

  • Creates and agrees strategic prioritization criteria – displaying openness and collaboration with Support Offices, Global Centre, NRDs, TFOs, and Field Offices (FOs) in the process.

Leadership:

  • Visible, pragmatic, open and humble leadership of the Digital Marketing agenda, strategy and benefits across the Partnership.

  • Leading the digital marketing relationship with SOs, TFOs, NRDs and FOs, bringing them together to collaborate on shared digital marketing projects & goals.

  • Leadership of multi-disciplinary teams and squads at a strategic level, owning the business outcomes and change and providing strategic direction at a suitable level.

  • Direct line-management of DMSS.

Revenue Generation:

  • Ensuring the global Digital Marketing Shared Service meets revenue and profitability outcomes, both in Child Sponsorship and other products.

  • Owning the “Yield-to-Field” of the Digital Marketing Shared Service, ensuring sustainable profitability that generates ongoing funding to the World’s most vulnerable children.

IT Parterning:

  • Effectively and skillfully partners senior leaders in IT to manage the delivery of technical aspects of Digital Marketing initiatives.

  • Manages the strategic relationship with IT, aligning strategies and goals across technical and business aspects of the Digital Marketing Portfolio.

  • Effectively leads multi-disciplinary teams of resource, bring IT effectively into governance, reporting, delivery and all other aspects of Digital Marketing.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Bachelor’s degree in Marketing, Information Science, Business, or other related field. Or equivalent work experience.

  • Requires advanced knowledge of business operations, marketing operations, marketing agency ops, and MarTech stacks.

  • Typically requires 15-20 years of relevant technical & business work experience, esp in leading Digital Marketing agencies, campaigns and business development.

  • Fluent in English - required.

Preferred Skills, Knowledge and Experience:

  • Held senior leadership position in Digital Marketing agency.

  • Has led in business start-up environments, setting up teams, business models and service models from scratch.

  • Deep experience of implementation and usage of various marketing technology stacks, especially .net and C# stacks involving such technologies as Umbraco & Sitecore.

  • SAFe, Agile, Scrum or other qualification in collaborative development methodologies between IT and the Business.

  • Certified by Chartered Institute of Marketing or equivalent professional body.

  • Fluent in other languages especially Spanish & German.

Work Environment/Travel:

  • Willingness and ability to travel domestically and internationally, as necessary, up to 40% of the time.

Director, IT Enterprise Project Management Office (EPMO)

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

The Director, EPMO Director is responsible for operations of the Enterprise Project Management Office (EPMO), improving the overall maturity of IT Project Portfolio management across the organization, and tracking and reporting. S/he is responsible for managing a team of program and project managers, supporting and enabling the organization’s global, cross-functional initiatives. The Director, EPMO ensures that the work of the EPMO adds value, is relevant to the strategy of the organization, and meets the goals set by executive management.

Individuals within the IT leadership job family have responsibility for activities that contribute to planning, creating and implementing an IT vision and strategy aligned with the company’s strategic business plan. They oversee the development of corporate standards, technology architecture, technology evaluation and transfer. They manage small to large teams of people responsible for developing and delivering IT solutions for the business and customers. Each role within this job family provides technical and business leadership to their organizations as well as to the business.

IT Leaders are also responsible for analyzing trends in technology, assessing the impact of emerging technologies on the business, providing solutions to address technology and business issues, and managing financial resources while ensuring the development of high-quality technology solutions. These solutions must be developed at the best possible cost and be aligned with customer and business needs while establishing relationships with employees and key internal and external stakeholders. They are also responsible for participating and leading the development of an IT governance framework that defines the working relationships and sharing of IT components among various IT groups within the organization.

To be successful, individuals must possess a combination of business, technical and leadership skills and competencies. This requires an understanding of client’s business needs, processes and functions. They also need a solid knowledge of IT infrastructure, architecture, applications development and support, networks, and computer operations. In addition, individuals working in this job family must have excellent communication skills and the ability to influence others.

MAJOR RESPONSIBILITIES:

Business and IT Strategy:

  • Develops the tactical components and strategies to achieve goals at an enterprise level.

  • Manages the development and implementation of IT initiatives to support business strategy.

  • Ensures that all programs and projects managed by PMO follow standards: workplan, budget, project organization and governance structure, communication, change management, performance management.

  • Stays current on industry trends in the development of enterprise planning tools that support agile, waterfall, and hybrid methodologies.

Change Management:

  • Articulates change.

  • Is active and visible throughout the change process.

  • Provides frequent, communication to department/organization and clients about the change (i.e., rationale, expected outcomes, the "big” picture) and the impact of the change (individual and business).

  • Builds a coalition of sponsorship (managers, staff and clients) and manages resistance to the change.

  • Identifies and removes obstacles to change.

Governance:

  • Oversees the administration of the Enterprise Project and Portfolio Management (PPM) Tool (Smartsheet).

  • Ensures consistent portfolio and project reporting and tracking across all stakeholders.

  • Builds and maintains relationships with cross-functional peers and Senior Leadership, to deliver high quality products that satisfy internal and external customer expectations.

  • Partners with IT Strategic Planning and Business Relationship Management for vetting of new pipeline opportunities.

  • Partners with the functional business and technology leaders on the implementation of program and project management processes, methods, techniques, tools, guidelines, and standards.

  • Leads or participates in a customer advisory board to manage IT services demand.

  • Communicates client’s needs and priorities and provides feedback on pricing and investment.

Architecture:

  • Provides input to technology planning within multiple functional areas.

  • Implements solutions consistent with current and future architecture.

Process Improvements:

  • Manages the improvement processes that impact customer satisfaction and relationships.

  • Owns the designated processes and is accountable for ensuring that established processes are followed.

Finance:

  • Participates in the development of IT budgets.

  • Tracks and takes appropriate steps to stay within budget.

  • Provides high-quality services at optimal cost to customers.

  • Measures service performance and implements improvements.

IT Technology Development:

  • Directs the development and implementation of technology solutions required to increase business efficiency and effectiveness.

Service Level Agreements (SLAs):

  • Participates and provides input to the SLA development process.

  • Ensures internal SLAs are met.

Vendor Management:

  • Provides advice and counsel to the vendor relationship decision-making and contract development processes.

  • Reviews service provider performance.

  • Identifies and confirms performance problems and notifies contract managers.

Resource Management:

  • Monitors ePMO and project team resource capacity and acts as the escalation point for constraints.

  • Lead and mentor a team of globally-dispersed Project Managers responsible for Enterprise-Level projects over 8 Business and Technology portfolios.

  • Meets regularly with team to gather work statuses.

  • Discusses work progress and obstacles.

  • Provides advice, guidance, encouragement and constructive feedback.

  • Ensures work, information, ideas, and technology flow freely across teams.

  • Establishes measurable individual and team objectives that are aligned with business and organizational goals.

  • Documents and presents performance assessments.

  • Recognizes and rewards associates commensurate with performance.

  • Implements organizational practices for staffing, EEO, diversity, performance management, development, reward and recognition, and retention.

Workforce Planning:

  • Identifies the roles, skills and knowledge required to achieve goals.

  • Ensures staff has the resources and skills needed to support all work initiatives within a limited number of COCs or functions.

  • Participates in IT workforce deployment activities.

KNOWLEDGE, SKILLS & ABILITIES:

  • BS/BA degree in technical/information science or a related field.

  • 10+ years project management experience overseeing technology projects; 5 years should reflect direct management experience with increasing levels of management responsibilities.

  • 5+ years experience managing a group of Project Managers or Scrum Masters.

  • Expert-level knowledge of project and change management and associated methodologies, techniques, processes and approaches.

  • Knowledge of resource management tools.

  • At least 3+ Smartsheet administration/management experience (Control Center experience a plus).

  • Candidates must have strong leadership and interpersonal skills and enjoy working in a dynamic, often remote-based environment.

  • Experience leading ePMO is preferred along with the skills to effectively manage a midsize team of project managers, and execute plans with focus on quality.

  • Willingness and ability to travel domestically and internationally, as necessary.

  • PMP and CSM certifications.

  • Effective in written and verbal communication in English.