World Vision International

Job Opportunities in Kenya

World Vision is a Christian relief, development and advocacy organization dedicated to working with children, families and communities to overcome poverty and injustice.

World Vision began its operations in Kenya in 1974 and currently provides hope and assistance to children and communities in 35 of the 47 counties in Kenya. Motived by God’s love, we serve alongside the poor and oppressed focusing on those who are most vulnerable, regardless of a person’s religion, race, ethnicity or gender. We are committed to the well-being of children.

Current Opportunities

People and Culture Officer - East Africa Regional Office

Purpose of the position:

The core function of this role is to offer HR operational support to the East Africa Regional Office. Among other deliverables, the role will coordinate staff benefits and compensation administration, manage Human Resource Information System (Our People System), facilitate onboarding of new staff and support exiting staffs. In addition, the role will support processing of residents documents for International Assignee and their dependents.

Major Responsibilities:

  1. Staff Benefits and Compensation Benefit Management

  1. Benefit Management

    • Service providers management- Medical and GPA/GLA, pension scheme

    • Manage the medical schemes for national staff; member enrolment , deletion and hospital admissions

    • Ensure accuracy of premiums charged/credited under both the medical and group life schemes and the claims settled against the outpatient funds.

    • Liaise with the insurer/insurance broker and pension administrator regarding employee benefits and services (pension withdrawal payments, referrals etc)

    • Advice staff on benefits entitlement for medical, pension and group life

    • Ensure family room and children’s play area are well maintained

    • Collect and maintain updated international schools fees structure and data

    • Process school fees payment for International Assignees dependants

    • Manage the contract renewals of medical, Group Personal and Life insurances and pension schemes

    • In liaison with Finance and Administration department, ensure Occupational Health and Safety (OSHA)guidelines are adhered to

    • Participate as a member of Occupational Health and Safety Committee.

  2. Payroll Management

    • Prepare the monthly payroll input for timely processing of national and temps payroll

    • Coordinate timely submission of statutory deductions in collaboration with finance

    • Provide advice to managers and employees regarding general compensation queries

    • Keeping abreast of changes and trends as pertains to staff benefits and compensation regulations and practices advising Senior P&C Officer.

  1. International Assignee- Resident documentation processing.

    • Work Prepare an annual forecast of contract ending/ renewals, work-permit, dependent passes and Diplomatic ID application process start date and end date and submit to Senior P&C Officer by the 15th October each year for that fiscal year.

    • In collaboration with Government and Protocol/Liason Advisor, facilitate WV Somalia, EARO, and WV Kenya international staff work permit application process, renewal and other related documentation.

    • Collaborate with Government and Protocol/Liason Advisor to facilitate processing of dependent passes and diplomatic cards and their cancellations as and when needs arise.

    • Facilitate NHIF registration and compliance for International staff

    • Keep a log of application and received date of documents to and from immigration and Ministry of Foreign Affairs hand over dates to staff and submit this log to Senior P&C Officer quarterly for review and process improvement.

    • Update the resident permit database immediately a process is taken

    • Maintain an upto date EFNS database, including dependents’ information

    • Keeping abreast of changes as pertains to resident documents, advising Senior P & C Officer of any changes

  2. Our People –P&C Information system management

    • Responsible for the day to day management of Our People data and ensuring that information in the system is up to date

    • Conducting monthly system data accuracy reviews by running queries and taking action as necessary

    • Share quarterly leave status reports of the departments with the respective line managers

    • Generate reports as requested

    • Train staff and managers on Employee Self Services /Managers Self Services

    • Regional super user of Our People system

    • Follow up with the managers to ensure that confirmations, renewals, extensions, staff movements and separations are done on time

  3. On- boarding and staff exits management

    • Prepare, review and maintain an update orientation pack for International Assignees and National staff.

    • Coordinate the on-boarding and orientation services for all new International Assignees and National Staff

    • Facilitate timely efficient separation of staff and preparation of their final dues

    • Based on the staff evaluation of the on-boarding services, provide recommendation to Senior P&C Officer for appropriate changes and modifications.

  4. Staff contract management

    • Ensure staff have up to date contracts maintained in the department including National Directors.

    • Personnel Action Form Administration for international staff and National Directors

  5. Records Management

    • Maintain an updated staff list and organogram

    • Update the EARO P & C Website

    • Update and maintain staff records in both hard and soft copies as appropriate

  6. Others

  • Carry out any other work assigned by the Supervisor when required

Qualifications: Education/Knowledge/Technical Skills and Experience

  • Bachelor’s degree in Human Resources or its equivalent with at least two years’ experience as a human resources generalist

  • Higher Diploma in Human Resources if first degree is not in Human resources- preferred.

  • Good interpersonal and team skills

  • Ability to maintain confidentiality

  • Ability to complete a complex variety of tasks in an organized manner and to quickly change and adapt to new priorities

  • Ability to communicate with all levels of staff, orally and in writing

  • Has broad HR technical knowledge combined with critical thinking skills to relate work performed to broader business context

  • Must be a member of a recognized human resources professional body

  • Must be a member of IHRM with practicing certificate

  • Have knowledge of HR information system, including computer applications.

  • Experienced in cross-cultural environment.

  • Must be conversant with the local labor legislations

Other Competencies/Attributes:

  • Strong communications and inter-personal skills

  • Understanding of business needs and drivers and ability to deliver value added solutions

  • Must be a committed Christian, able to stand above denominational diversities.

  • Attend and lead in daily devotions and weekly Chapel services.

Working Environment / Conditions:

  • Work environment: Office-based

  • Travel: 5% international travel is required.

  • On call: As required

Associate Director - People & Culture (Human Resource)

Purpose of Position

The Associate Director - People & Culture (P & C) will provide support to the P & C Director in staff management, implementation of Human Resource Strategies and effective delivery of HR services ensuring high quality, accuracy and consistency of work.

Major Responsibilities

Team management, 20%

  • Ensure strong and positive leadership is provided to People & Culture Team including P & C Regional Business Partners.

  • Develop a system to ensure that quality of work done by the People & Culture Team is regularly reviewed, appraised and corrective action taken when necessary.

  • Ensure effective performance management for direct report and provide input in the performance management of indirect reports.

  • Ensure continuous professional development for the People & Culture Team.

End Results Expected

  • Increased integration and rapport of the team

  • Regular updates provided on key output for each function

  • Periodic feedback and support actions on staff performance

  • Coordinated and networked team with regular sharing of knowledge, advice and feedback

People and Culture Policy Development and Implementation, 15%

  • Contribute to the development of People and Culture Policies, Systems, Procedures and Processes.

  • Support P & C Director in the contextualization of key Partnership policies to ensure they are aligned with the local labour laws and best practices.

  • Advise and provide support to all staff on P & C policies and procedures for better understanding and clarity.

End Results Expected

  • Policies aligned with Labour Legislations and Partnership Standards

  • Updated and approved P & C Manual.

  • Dissemination of updated Polices/ P & C Manual through Deep Dive Sessions, one to one enquiries, occasional updates on email, staff meetings and WVK M-Drive

People & Culture Reports, Metrics and Innovation, 15%

  • Design, create, implement and maintain People and Culture Dashboards and reports.

  • Analyze trends and statistics of P & C data and provide recommendations to management.

  • Work closely with the finance team to determine and manage annual department budget.

  • Ensure alignment of organizational data management and record keeping strategies with technology.

  • Ensure WVK gets best value for the money with all HR service providers.

End Results Expected

  • Timely and credible reports on key Metrics

  • Approved Budget

  • Zero error in Our People reports

  • Optimization of Our People System by the P & C Function

  • Market Surveys and recommendations on HR Service Providers

Manpower Planning & Staff Development, 15%

  • Co - create plans that ensure the organization has the right resource, capability and talent to achieve immediate and strategic ambitions.

  • Support P & C Director on initiatives including capacity development and knowledge building.

  • Promote and advocate for Coaching for Performance (CFP) within the context of the extended Senior Management Team (SMT).

  • Partner with Regional Managers and Unit managers to build capacity of people managers in coaching and mentoring of staff.

  • Facilitate training to people managers and staff on P & C policies and process.

  • Advise, coach and provide first line support to line managers in the implementation of staff development initiatives

  • Proactively support performance counselling, employee grievances and disciplinary issues as required

End Results Expected

  • Dedicated updated pipeline for core mission critical roles

  • Reliable Talent Pool

  • Deep Dive Sessions on CFP

  • People Managers with knowledge, skills and ability to manage and lead teams well.

  • Effective and well socialized disciplinary processes and procedures and conflict resolution

Employee Relations & Staff care, 10%

  • Develop and ensure implementation of effective reward management and remuneration strategies that promote talent acquisition, retention, motivation and improved productivity.

  • Advocate for and challenge People managers to create a work environment that promotes work-life balance.

  • Support managers to maintain positive staff relations, coaching and practical support to staff.

  • Proactively identify and handle employee relations issues with a focus on conflict resolution while ensuring fair and consistent treatment of employees.

  • Ensure disciplinary procedures are administered in an equitable and fair manner and meets all legal and labor regulations and requirements.

End Results Expected

  • Updated periodic reports on P & C functions for management decisions

  • Improved staff care and staff engagement score in ‘Our Voice Survey’

  • Enhanced supervisor and supervisee relations

  • Minimal Litigation of disciplinary cases.

Risk and Liability Mitigation, 15%

  • Review organizational activities for potential and existing areas of risk exposure and advise P & C Director; make recommendations and appropriate risk transfer mechanisms to minimize liabilities.

  • Collaborate with external and internal auditors regarding audit findings/recommendations and implementation.

  • Manage all aspects of high-risk cases, including termination (i.e. Investigations, Case Management, and Risk Assessment )

  • Track the Audit reports and advise P & C Director on how to address the issues arising.

  • Participate in the investigations of staff grievances and disciplinary issues including whistleblower protection.

End Results Expected

  • Updated Risk Register

  • Compliance with minimal standards

  • Updated Case Management Registers

  • Resolved outstanding Audit findings

  • Timely processing of investigation reports

Collaborations and networking, 5%

  • Engagement with strategic partners, linkages and networks & partnership development.

  • Participation in committees/taskforces inter-agency work groups and other networks as assigned.

End Results Expected

  • WVK visibility and authority within the Inter-agency working groups

  • P & C recognized as a credible strategic partner

Any other duty as assigned 5%

Knowledge, Skills and Abilities

  • Masters degree in Human Resource Management/Development, Business Administration (Human Resource Management), Organizational Management, Public Administration or equivalent qualification from a recognized University

  • Minimum ten years’ experience in human capital management of which five must be in a senior management position: Prior experience in a management/supervisory role required.

  • Full membership to the Institute of Human Resource Management (IHRM) with a current practicing certificate is a must; Active membership of other relevant professional bodies is an added advantage.

  • Excellent verbal and written communication skills.

  • Good interpersonal relation skills.

  • Good knowledge & understanding of the labour laws in Kenya.

  • Proven broad – based experience in leadership, strategic management and results based management in human resources matters.

  • Complete compatibility with WV's Mission, ethos, policies and core values.

  • Possess cross-cultural sensitivity, knowledge and ability to work with people of diverse backgrounds and cultures.

  • Experience in INGO.

  • Skills in Conflict Management and Dispute Resolution.

  • Knowledge and understanding of how to conduct investigations into employee conduct.

  • Knowledge of best and current HR practices and approaches.

  • Ability to develop and manage the HR department’s annual budget.

  • Change management capabilities and experience.

Program Officer- Nutrition Capacity Building

Purpose of the position:

The Program Officer - Nutrition Capacity Development Officer will work in collaboration and in partnership with the Ministry of Health (MOH) and other partners in support of nutrition capacity development initiatives and interventions both at the national and at the county levels. Specifically, the officer will support WVK to actively implement capacity development coordination and leadership role as accorded by the MoH Nutrition sector, as well as work with other WVK Managers in supporting internal nutrition capacity growth of the staffs

Communicate World Vision's Christian ethos and demonstrate a quality of spiritual life that is an example to others.

Capacity Development 50%

  • In liaison with MoH capacity development focal person provide coordination and technical support in implementation of Capacity Development activities

  • Lead the roll-out Capacity Development Framework and implementation/operational plan

  • Support MOH in strengthening linkages between nutrition capacity development interventions with other related national wide capacity development interventions.

  • Provide technical and programmatic support to implementation of Capacity Development work plans

  • Ensure Capacity Development interventions are implemented within schedule, plans and budget

  • WVK Nutrition team trained and mentored on core aspects such as project management, implementation and reporting

  • In collaboration with other Program Officers, and National sector Specialists and other colleagues identify staff capacity gaps, ensure training on technical areas in nutrition

Engagement, networking and fundraising (30%)

  • In liaison with Government and UNICEF capacity focal officers ensure regular coordination meetings

  • Maintain and manage relationship with donor(s) and government and other stakeholders for broader impact

  • Provide technical support to ensure that findings from capacity assessment are implemented and inform programme designs

  • Pre-position and support fundraising initiatives in collaboration with Grants Acquisition Management

  • Ensure WVK visibility and participation in Technical Working Group meetings and other relevant networks at the County and National levels.

Quality assurance for programmatic Designs, Assessments, Monitoring and Evaluation processes (15%)

  • Ensure timely and quality development, review and submission of project reports in line with donor(s) guidelines and reporting timelines

  • Ensure regular on-site monitoring and virtual support to ensure project implementation is on track

  • Ensure project documentation, reflection and learning are conducted communicate impact and project achievements are shared with donor(s), MoH and other stakeholders through reports and conference abstracts and publications in bulletins and journals

  • Create repository of key project documents

Others 5%

  • Any other duty as assigned by the Supervisor

Qualifications: Education/Knowledge/Technical Skills and Experience

The following may be acquired through a combination of formal or self-education, prior experience or on-the-job training:

  1. Bachelors degree in Nutrition, Food security or related field with extensive programming experience in nutrition programming

  2. Demonstrate track record of working with and managing multiple partners and advocacy contribution

  3. Minimum of 5 years experience with a thorough understanding of all areas of project management cycles in a complex environment, 3 years should have been at a project/grant managerial level

Other Competencies/Attributes:

  1. MUST be registered with the Kenya Nutritionists and Dieticians Institute.

  2. Effective in written and verbal communication in English

  3. Experience in conducting surveys using Lot Quality Assurance Survey (LQAS), Open Data Kit and ENA-SMART methodologies is an added advantage.

  4. Demonstrated understanding and experience of working with Ministries of Health, Ministry of Agriculture and other structures at county and national levels and networking with other partners

Regional Grants Finance Manager, East Africa

*Position location to be determined by home country of successful candidate in the East Africa Region. Home based.


To provide support to the Regional Finance Director and the Director of Global Grants & Programme Finance (GGPF) in ensuring standards of excellence through effective and efficient grants financial management, accountability and integrity within the region assigned.

To provide expertise and support in the grant financial management across all National Offices in the region assigned through a Service Level Agreement with the Regional Grant Acquisition and Management Director.


Grants Financial Management:

  • Conduct Quarterly review and analyses of grants financial reporting to ensure timely submission and compliance with WV policies and award requirements.

  • Provide feedback and analysis to National Offices (NOs) on areas with significant over- or under spending and/or any other risk areas.

  • Ensure appropriate grant financial monitoring frameworks are in place, and operating satisfactorily, in each National Office to support ministry objectives.

  • Explore ways to reduce overhead costs on grants to ensure WV’s competitiveness without comprising ministry quality.

  • Liaise with NOs to ensure timely reimbursement of funds used to pre finance multilateral funded programs implementation.

  • Participate in planning, budgeting and year End Closing process.

  • Provide expert consultation regarding the implementation of cost allocation policy at project/grant level.

  • Provide Quarterly update on the region grants portfolio to key stakeholders in collaboration with GGPF - Manila ,National Offices and GAM Director.

  • Proactively identify and escalate grant financial and/or operational management issues as necessary in coordination with regional GAM Director.

  • Liaise monthly with Regional GAM Director to review grant portfolio, strategic grants under acquisition and grant issues being resolved.

Strategic Financial Planning and Management:

  • Support the region’s financial planning and budgeting

  • Support the NO in developing grant financial management strategies, priorities and plans in alignment with the regional, global strategies and priorities as well as emerging trends.

  • Liaise with Support Office (SO) Finance regarding their trips to the region in collaboration with the NO Finance/Grant Teams.

  • Develop and maintain good professional networks with the NO Grant Managers, SO IPGs, NO Finance Directors and Regional GAM Directors.

  • Represent the regional finance in the grants community forum (internal and external to WV) and participate in at least one Grants Community Working group.

Grants Budget & Acquisition:

  • Work with SOs in large scale (budget over $5m) proposal design workshops and review proposal budget to ensure grant proposals are competitive.

  • Work with NOs and SOs to prepare and/or review proposal Budget amendments, and extensions of the life of an award any other award budget modification.

  • Work with the grant acquisition and management team to promote effective relations and support to National Offices prioritized to grow grants or balance their funding portfolio.

Grant Capacity Building:

  • Co-planning and Facilitate capacity building initiatives with Regional GAM Director at National/Regional Office especially as it relates to grants financial management and grants compliance.

  • Ensure succession planning for NO Grant Finance Managers are in place.

  • Participate in and/or co facilitates large scale grants start up workshop in collaboration with the NOs and respective SOs.

  • Develop a pool of grant finance experts, create an environment of experience sharing and promote best practices within the region.

  • Support Regional GAM Director in planning and delivering regional GAM meetings and workshops aimed at strengthening NO grant capacity.

Risk Management:

Audit Recommendations Implementation :

  • Coordinate with NO to assure follow up actions and implementation of audit recommendations and addressing common audit findings.

  • Participate in large scale grants audit preparation with national/program offices and support the National /program offices to provide required information and address disallowed costs.

Risk assessment For Grants approval:

  • Review risk assessment for grants approval received from national offices in light of risk mitigation.

Award Terms Interpretation:

  • Provide in collaboration with the SOs core team, expert advice on interpretation of award terms and ensure that grants implementations are within the requirements.

Internal Control Systems:

  • Assist in the development of financial policies and procedures to ensure compliance to Generally Accepted Accounting Principles, WVI finance policies, and Government and other donor regulations.

LDRs,Screening and Cost Allocation implementation monitoring:

  • Work in collaboration with the national offices in the region to ensure proper implementation of the LDRs database system, screening and Costs Allocation Policy.

  • Work with FRSC staff to address any issues pertaining to LDRs database implementation.

Large Scale grants close-out:

  • Assist NOs in the preparation of large scale grants (>US$5 Million) closeouts plan.

  • Ensure proper implementation of the large scale close out plan to ensure compliance with award requirements.

Regional Representation at various Grants Community Forum:

  • Represent the region in the grants community forums (internal and external to WV).

  • Participate into Global Grants Community working groups.


  • Carry out additional responsibilities as assigned by the RFD and the Director, GGPF.

  • Attend and participate in devotional meetings.


  • Bachelor Degree in Finance, Business Admin, or Accounting. MBA or equivalent preferred.

  • High level computer literacy and knowledge of spreadsheet applications.

  • Solid knowledge of accounting principles, financial systems, budget/cash-flow monitoring and internal accounting controls.

  • 10 years experience with government grant regulations and financial reporting requirements. Strong experience in establishing and enforcing common protocols and standards throughout a large organization.

  • Senior leadership experience in strategic financial management.

  • Track record of successfully training, developing/mentoring and supervising finance and grant staff.

  • Working knowledge of the WV Partnership preferred and ability to interface sensitively with people from various departments in both field and support offices.

  • Strong understanding of systems design and implementation protocols.

  • Strong inter-personal skills, and proven team-player.

  • Excellent written and oral communication skills.

  • Proven ability to manage competing priorities.

  • Able to solve complex problems and to exercise independent judgment.

  • Able to work in a cross-cultural environment with a multi-national staff.

  • Must be a committed Christian, able to stand above denominational diversities.

  • Attend and able to lead in devotions and Chapel services.

  • Perform other duties as required.

Working Environment/Travel:

  • Work environment: Office-based with frequent travel to National offices.

  • Travel: minimum of 25% International travel is required.

Senior Program Officer

Senior Program Officer

Purpose of the position:

The position will lead in grant acquisition and management of a grant portfolio. Actively build donor relationship in support of acquisition. The job holder will lead program and proposal development and design for high-value, competitive, complex funding opportunities, in line with WVSom strategy. S/he will help with the review monthly, quarterly and annual reports for submission to donors and SOs ensuring quality compliance and donor satisfaction. The position will also support the creation and promotion of strategic alliances with donors, multilateral agencies, and other NGOs for purposes of resources mobilization.

Major Responsibilities:

  • Programming & Proposal Development (Grants’ Acquisition)

  • Grant Management & Compliance

  • External Engagement and competitive intelligence gathering

  • Field support

  • Knowledge Transfer/ Knowledge Management

Qualifications: Education/Knowledge/Technical Skills and Experience

  • Education: Master’s Degree in Development studies or related field

  • Experience: 5 years programming experience in a grant funded humanitarian or development program. Preferably with one or two previous assignments in a fragile context.

  • Training in humanitarian standards is desirable with specific training in donor requirements e.g. OFDA, DFID, CIDA, DANIDA and Europe Aid.

  • Proven experience in networking with donors and partners to bring about funding opportunities.

  • Demonstrated ability to mobilize cross-functional proposal team (technical, ops, field, finance, M&E, Regional/HQ) with right staff at the right time to meet even the tightest deadlines. Can also effectively mobilize multi-partner proposal development teams.

  • Demonstrate ability to establish and cultivate strong, collaborative relationships

  • Strong writing skills.

Working Environment

  • Work environment: Office-based

  • Travel: No travel is required.

On call: Yes

Director, Digital Donor Experience

*Preferred locations: London, Seattle, Toronto or Melbourne. Position location to be within a jurisdiction (country or US State) where WVI is registered to operate.


As an organisation we need to make a significant transition from being an extremely effective direct marketing organisation to being one led by a focus on donor engagement and transformation that creates vibrant and passionate communities of supporters globally who are strong advocates of World Vision and our mission. The Donor Experience Director will focus on this transition and specifically how we can create amazing experiences digitally that will transform our donor’s engagement with us and make them passionate advocates for our cause.


Global influence at a senior level:

  • Work with Support Office Marketing Leaders and other Marketing & Resource Development leaders to develop compelling donor engagement strategies digitally.

Global platforms and architecture:

  • Ensure that our global digital investments and platforms are giving strong investment returns.

Capability Development:

  • Work with smaller offices to improve basic digital capabilities and donor analytics to improve fundraising.


  • Significant experience in leading change in a complex environment.

  • Strong digital background and experience of implementing winning consumer-facing digital solutions.

  • 10-15 years in marketing, fundraising or related role, including 5-7 years at a senior management level with demonstrable success in achieving growth.

  • Ideally minimum 5 years of experience leading a marketing function within one of the largest World Vision Support offices and / or Minimum 7 years of experience leading a marketing function within a global organisation.

  • Bachelor’s degree or equivalent in strategy or marketing.

  • The post-holder must have an active Christian faith.

  • An understanding of international development and an empathy for people living amid poverty or oppression.

  • The post-holder must have an active Christian faith.

  • Strong marketing and strategy skills with working knowledge of change management principles.

  • Exceptional interpersonal skills and able to win the confidence of a broad range of different stakeholders including leaders from a variety of cultural and professional backgrounds.

  • Demonstrated ability to guide, edit and assure clear, brief and compelling written and visual communications. Ability to synthesize complex concepts for a wide variety of audiences.

  • Experience of working in a global and multi-cultural environment.

  • Supportive and influential engagement with senior partners internally and externally, including leadership groups and peer directors.

  • Experience in a marketing agency setting, providing project management support and leadership to complex projects.

  • Effective in written and verbal communication in English.

Preferred Skills, Knowledge and Experience:

  • Marketing strategy

  • Digital strategy

  • Understanding of marketing strategies, with the ability to develop strategic and tactical communications plans and outline the resources required to implement them.

  • Demonstrable experience of managing teams, and managing freelance and agency staff.

  • Experience of setting, implementing, monitoring and measuring marketing plans and ensuring delivery against agreed targets.

  • An understanding of international development and an empathy for people living amid poverty or oppression.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 25% of the time.

Global Sector Lead - WASH

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*For WV internal applicants only.


The position provides global leadership and direction for sector, leveraging all entities within the World Vision partnership to maximize their contribution to child well-being. Oversees World Vision’s sector programming to ensure that it reflects the organizational distinctive of Christ-centered, community empowering and child focused in its standards and practices and the highest technical standards are met in its programming. Builds WV’s reputation in the sector, creates partnerships and innovative approaches and strengthens and mobilises WV’s sector community of practice to execute excellence in programming that demonstrates evidence of impact. Positions and brands WV as a leading child-focused organization and represents WV at high level external boards and advisory councils.


Set Strategic Priorities:

  • Define WV’s sector vision, global sectoral approach and targets in alignment with Partnership strategy.

  • Provides thought leadership in their respective area of expertise both within and outside World Vision.

  • Develops WV brand and reputation through quality programming, evidence of impact, policy and advocacy related work.

  • Responsible for the development of sectoral policy and guidance in alignment with Partnership strategy.

  • Ensures Partnership alignment to sector approaches and core project models to achieve strategy.

  • Ensures integration of WV’s distinctive, biases and ethos in all sector guidance and practice.

  • Ensures the global sectoral approach is vertically aligned (from sector fundraising & marketing through sector programming) and horizontally integrated (with other sectors and lines of ministry).

  • Ensures overall compliance with Partnership standards and external standards.

  • Ensure innovations in sector programming.

Build Capacities:

  • Builds capability of WV’s sector professionals and global community of practice.

  • Promotes a culture of innovation and continuous improvement.

  • Internally benchmark capabilities, processes, and systems in education programming against market leaders and build toward best in class.

  • Determines the technical capacity needs for the partnership.

Provide Global Stewardship:

  • Maintains a global view of sector across the partnership.

  • Determines the technical capacity needs for the partnership.

  • Ensures accountability in provision of technical services by Technical Service Organisation (TSO) and programme implementation for globally agreed standards, sector approaches and core project models.

  • Build understanding of current sectoral footprint and identify opportunities for further impact.

  • Maintain a view of revenue streams to support programme opportunity. Measure extent to which resourcing opportunities meet ministry needs and impact Child Well Being (CWB).

Ensure Accountability:

  • With Evidence and Learning, responsible for analysis and interpretation of data that provides global evidence of impact for sector.

Promote WV Way:

  • Coordinates with other Global Sector leads in ensuring global approaches (including core project models) are integrated and have a ministry focus that is Christian, community-based and child-focused.

  • Oversees and coordinates closely with Support Office (and GC where appropriate) sector team engagement and partners.

External Engagement:

  • Represents and builds World Vision’s influence, advocacy, partnerships and reputation externally.

  • Collaborates with Faith and Development actors externally as we seek to integrate faith into all our programming to address spirituals of causes of child well-being.

  • Participates in high level international meetings, forums and conferences as required.

  • Actively positions WV as a NGO of choice with global 2030 Agenda platforms, and with potential and key partners, donors and stakeholders, businesses and donors.

  • Provides technical support to Global Campaigns.


  • Masters degree in the sector related expertise area.

  • In-depth knowledge / expertise in sector programming including evidence based best practices.

  • Sector professional with minimum 10 years’ experience designing and leading programming in the developing world.

  • Strong experience developing strategy and policy in WV or in another International NGO.

  • Strong experience and proven skills in leading a team of technical professionals.

  • Strong experience in working with grant funded programmes by bilateral and multilateral donors.

  • Strong experience and proven skills in working effectively across the WV Partnership to advance priorities and achieve change, in situations without direct authority in which influence, relationships, and technical quality are needed to succeed.

  • Strong experience and proven skills in external engagement that contributes to change in policy and practice and builds WV’s reputation as a leader in the industry

  • Experience in working with faith, faith actors and faith related issues in development.

  • Experience of HEA and fragile contexts.

  • Effective in written and verbal communication in English.

Preferred Skills, Knowledge and Experience:

  • Experience in working with and managing large grants in sector programming for major bilateral and multilateral donors.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 30% of the time.

Regional Humanitarian Emergency Affairs Director, East Africa


This position will provide strategic, innovative and operational leadership for the implementation of World Vision’s (WVs) disaster management (early warning, mitigation, response and recovery) in East Africa, to contribute to “Our Promise” and the National Office strategies. This position will provide advisory support to the Regional Office and National Offices in the implementation of Humanitarian emergency response in East Africa Region (EAR). The Regional Humanitarian Emergencies Affairs Director (RHEAD) will ensure the quality of WV’s humanitarian and emergency response and recovery engagement including the assurance of the appropriate HEA strategy, emergency response structure, policies, standards, staffing and resources. The RHEAD will also ensure that the National Offices are building effective disaster resilience of partner communities through emergency preparedness, response, mitigation and transition plan. The RHEAD will ensure support for effective mainstreaming of disaster risk reduction within longer-term development programming, through cross-functional efforts within the Integrated Ministry Team, and direct engagement with National Offices (NOs).

The position will also build relationships internally and externally to increase and promote integrated disaster management and resource development, and be an authoritative voice for policy change and learning.


Strategy and Leadership:

  • Position World Visions as a competent, innovative and effective humanitarian agency by ensuring that the East Africa region responds professionally to all categories of emergencies, under takes effective disaster management.

  • Develop EAR HEA contribution to the EAR strategic direction and the Partnerships vision for Disaster Management2020 (DM2020), using innovative and cutting edge programming and processes.

  • Work across sectors and functions to support strategy and ensure effective disaster management in all areas of WV’s work.

  • Assess pending disasters through scenario analysis and design and develop preparedness, advocacy and resourcing action plans.

  • Facilitate the establishment and functioning of emergency preparedness and response strategies on the basis of sub-regional country groupings e.g. Horn of Africa.

  • Support and advise the East Africa Region Senior Director of Operations and Regional Leader in the event of Category II and Category III declarations and Protected Humanitarian Responses.

  • Work with the resource development unit and the Support offices to ensure effective resourcing of all aspects of disaster management, including innovative new funding opportunities with non-traditional donors.

  • Working with National Offices, assess, adopt and operationalize WV’s engagement with a range of contemporary humanitarian principles, international humanitarian standards, conventions, codes of conduct, vulnerable populations, contextual & humanitarian analysis, conflict issues, at a national level.

  • Work closely with other teams for appropriate integration in East Africa Region.

  • Working closely with National Directors, the Regional Security Adviser and Office of Corporate Security (OCS), promote appropriate measures to ensure risks are objectively assessed, mitigated and communicated to staff especially in medium to high risk locations.

  • Coordinate and supervise the East Africa Region HEA team in areas of policy analysis, communications and programming.

Operational Support:

  • Ensure National offices have the technical and managerial capacity to respond to Cat 2 and 3 responses, by using response registers or by provide short term leadership of emergencies.

  • Monitor all East Africa HEA projects on a regular basis, noting policy implications, and offering appropriate support to ensure projects are managed according to World Vision International (WVI) and international standards.

  • Lead the integration of HEA activities with other line ministries (Development and Advocacy) and sectors.

  • Ensure that the HEA regional team works collaboratively with National Office HEA teams in providing technical guidance and expert advice to enhance the quality of HEA programs.

  • Develop strategic linkages with Support Offices and donors to increase visibility of WV programmes and widen funding base of East Africa Region National Office’s in emergency preparedness, response and disaster risk reduction.

  • Leverage emergency response resources including people, budget and infrastructure to ensure smooth relief operation.

  • Contribute to the development of global HEA policies, guidelines and standards and provide leadership in contextualizing and mainstreaming these within the East Africa Region.

  • Lead the development and adapt effective HEA models and strategies in disaster preparedness, mitigation and response.

  • Collaboratively work with National Office, Global Rapid Response Team (GRRT) and regional HEA team in ensuring smooth management and operational transition after major relief operation.

  • Facilitate the development of crisis country clusters for emergency response at sub-regional level.

  • Facilitate the monitoring, evaluation and documentation of HEA responses in NOs.

Technical Support/Capacity Building:

  • Support capacity building of HEA units at NO level, including technical staff and Learning Centers to build understanding and engagement in disaster management to support ensuring clear goals and accountabilities are established and achieved.

  • Lead the East Africa Region HEA team in ensuring that national offices have the knowledge, skills, resources tools and capacity to maximise mitigation, preparedness, response and transition at a community level.

  • Ensure individuals’ performance and development needs are met, and employees are high performing and engaged.

  • Engage in NO HEA staff hiring processes.

  • Assure that National Offices have a functioning National Emergency Prepardness Response Fund (NEPRF) in place as per the NEPRG policy guidelines.

  • Ensure that Regional Rapid Response Team capacity is recruited, built and developed.

  • Promote and ensure high standards of programmatic quality in such areas as emergency programming and DME.

  • Facilitate transition strategies so that relief programs are integrated into national offices and regional entities where feasible.

  • Ensure that ICRC / NGO Code of Conduct including SPHERE and other humanitarian minimum standards are maintained in responses.

  • Ensure that the NOs, National and Community DPPs are updated as frequently as necessary.

  • Assist in establishing Early Warning systems and strengthening Early Warning and Early Action implementation.

  • Participate in, and facilitate lessons learned processes, program evaluations and audits (operational as well as financial) of NO/PO programs, and contribute to post-audit monitoring and remedial activities.

  • Lead the assessment, development and implementation of an integrated regional capacity building plan based on regional HEA priorities and strategy.

  • Strengthen the Regional and National Disaster Management Teams and ensure timely deployment or secondment of relevant members.


  • Provide oversight on overall department plan and budget ensuring that operations and project implementation are within approved plan and budget.

  • Ensure that staff annual objectives, performance indicators and learning development plans are achieved.

  • Provide oversight to the management of exceptions during emergency responses in collaboration with the Regional Finance Director.

  • Actively promote staff care practices & policies within the Integrated Ministry team and with NO counterparts.

  • Ensure the proactive and consistent cross-functional engagement of the HEA team as an integral part of the East Africa Region Senior Management Team.

Collaborations and Learning:

  • At a strategic and policy level, represent WV with Government agencies, UN, INGO and Church bodies, in collaboration with National Offices (if present), dealing with macro and local issues regarding humanitarian principles including advocating on key issues which affect the most vulnerable.

  • Enhance constructive collaboration with Global Centre (GC), EAR departments, Support Offices (SOs), Global capitals, NO’s, regional networks, institutional donors and organizations at regional and country level to ensure effective and efficient disaster management.

  • Promote continuous learning in the field of HEA at regional level and ensuring that NOs take up good practices. Share learning, innovations and better practices across the region and HEA Community of Practice (CoP).

  • Ensure HEA is contributing to Child Well Being (CWB) reporting and breaking silos between development and relief.

  • Active engagement in HEA CoP.

  • Working with the External Relations director, represent WVEAR in strategic forums that could enhance WVs profile.

  • In line with NO and Regional Office (RO) strategy, build consortium and relationships with other agencies for disaster management.

Knowledge Management:

  • Lead the process of continuous learning in HEA practices, systems and tools that will enhance the efficiency and effectiveness the organization.

  • Encourage mutual learning between National Offices within the East Africa Region and between other regions.

  • Contribute to establishment and use of HEA regional data bases and e-resources including regional good practices relating to human resources and organizational development as part of wider knowledge management strategy.

  • Facilitate formation and coordination of regional HEA forum or network that contributes to strategy action and promotes learning.

  • Facilitate the documentation of best practices and contribute to the community of practice and center of excellence.

Internal & External Liaison and Collaboration:

  • At a strategic and policy level, represent WV with Government agencies, UN, INGOs, in collaboration with National Offices (if present), dealing with macro and local issues regarding humanitarian principles including advocating on key issues which affect the most vulnerable.

  • Act as a strategic link and focal point for regional HEA connecting National Offices, Support Offices and Global Center for mutual support.

  • Enhance constructive collaboration with regional networks, institutional donors, Inter-Agency Standing Committee (IASC) members, technical working groups and organizations at regional and country level to ensure effective and efficient disaster management.

  • Participate and actively contribute to partnership forums, working Groups and networks related to HEA as deemed necessary by regional leadership.

  • Work with other members of the Area Program (AP) team to ensure sound HEA practices within the wider ministry of World Vision in the region.

Quality Assurance / Risk Management:

  • Ensure that HEA operation is compliant to WV’s policies, procedures, practices and standards.

  • Ensure that HEA operation is compliant with international standards, practices and procedures such as Core Humanitarian Standards, Child Protection Minimum Standards, Code of conducts, etc.

  • Collaborate with Regional Program Quality team in adapting and integrating DME standards, Learning through Evaluation with Accountability and Planning (LEAP) framework and tools in HEA planning for disaster preparedness and mitigation.

  • Support the Regional Leadership in alignment of the National Office strategies, quality and needs related to HEA.

  • Ensure that all HEA operation minimize and mitigate audit risks.


  • Carry out additional responsibilities as assigned by the Senior Director Operations (SDO).

  • Attend and participate in devotional meetings.


  • Masters-level degree in management or similar.

  • A Minimum of 10 years in operational humanitarian experience with minimum of five years in a leadership role, preferably in Africa.

  • Strong empirical knowledge of the humanitarian sector including humanitarian charters, laws and standards.

  • Strong commitment to WV’s vision, mission and core values.

  • Strong ability and commitment in critical networking, relationship building, and partnerships, especially those outside of WV itself.

  • Understanding of management and integration in a cross functional management matrix model.

  • Strong skills in strategy development, prioritization and implementation.

  • Understanding of and comfort with providing leadership in an increasingly globalized organization in an increasingly complex industry environment.

  • Proven ability to manage large numbers of staff, efficiently and effectively, whether in a live or virtual environment.

  • Demonstrates Christ-centered life and work.

  • Excellent communication and interpersonal skills.

  • High degree of negotiation and persuasion skills.

  • Ability to travel internationally as needed.

  • Ability to work with a reasonably level of comfort in high tension and high security risk situations.

  • Ability to maintain performance expectations in diverse cultural contexts, psychologically stressful environments and physical hardships.

  • Strong written and verbal skills in English and with another language.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 30% of the time.

Regional Senior Auditor (RSA), Kenya


To provide technical supervision, support and coordination of the Region’s Internal Auditors, as well as performing managerial duties in the absence of, or as delegated by the Regional Audit Managers (RAMs).

In addition, to provide an independent objective assurance and consulting activity designed to add value and improve the organization’s operations. This will be done by using a systematic approach to evaluate and improve the effectiveness of risk management, internal control and governance processes of the Organization.


Technical Execution:

Lead audit assignments from time to time as assigned by the RAM (planning to completion) in the Annual Audit Plan, support larger and complex engagements, potentially one or more assignments simultaneously.

In particular:

  • Actively engage with senior management staff within the region NOs in order to gain a good understanding of their business and ensure the efficient execution of the audit.

  • Perform risk-based integrated audits (RBIAs) in accordance with stipulated auditing standards (IIA, WV GIA) as will be planned at the start of each FY and assigned by the RAM.

Represent the RAM in quarterly Senior Leadership and Board/Advisory Council Audit Committee Meetings, as may be delegated by the RAM as and when required.

Review follow up evidence of implementation of audit findings as per auditee “audit implementation plan’’ to ensure audit matters arising are fully resolved.

Quality Assurance:

  • Ensure WV GIA quality standards are maintained, which includes but is not limited to:

  • Providing on-the-job technical support during planning and field work with the team members, including on-site reviews as assigned at planning phase.

  • Ensure all review notes are responded to by team members and compile quality draft audit findings/draft audit reports for RAM review by end of fieldwork phase.

Professional Development:

  • Maintain Continuing Education (CPE) by attending online courses or professional seminars and trainings. The incumbent should maintain a minimum of 40 units per year.


  • Provide regular capacity building to Management Teams within NO Portfolios assigned, regarding RBIA and enterprise risk management during field work, and at designated training forums planned by Management.

  • Participate as an advisor of the NO Integrity and Protection Hotline (IPH) and Enterprise Risk Management committees in assigned country portfolio, as may be assigned by the RAM from time to time.

  • Support and implement the Global Internal Audit (GIA) initiatives deemed to increase the internal audit team effectiveness and efficiency.


  • Bachelor degree in Audit, Accounting, Finance or related field.

  • Professional audit certifications (ACCA/CPA/CIA/CISA/CFE) finalized or in advanced stage of certification process.

  • Must be able to effectively work with new and changing situations including new regulations; where there may not always be a readily apparent solution.

  • Excellent presentation, analytical, interpersonal, time management, research, and communications skills.

  • Maintain a current knowledge base of audit industry practices and to ensure best practices as always considered.

  • Perform all assigned audit duties in a manner that reflects the highest professional standards and complies with the guidelines of the Institute of Internal Auditors.

  • Considerable knowledge of the Standards for the Professional Practice of Internal Auditing and the Code of Ethics developed by the Institute of Internal Auditors.

  • Must have prior working experience in audit (Public or private) of not less than four years in a recognized organization, two of which should be at a senior supervisory level. Experience in accredited audit firms and/or in a Non-

  • Governmental organization will be an added advantage.

  • Proven experience in Risk Based Auditing.

  • Strong interpersonal skills, including the ability to influence others and establish credibility with business partners.

  • Cross cultural and multi faith experience.

  • Exposure to various accounting systems.

  • University degree in Commerce, Accounting/Business Management/Finance.

  • Be a qualified CPA or ACCA with an up-to-date membership status.

  • CIA certification – finalized or in progress.

  • Good command of the English Language, written and communication skills in particular. Knowledge of French/Spanish would be an added advantage.

Preferred Skills, Knowledge and Experience:

  • Strategic thinker with advanced analytical and problem-solving skills.

  • Strong project management skills.

  • Computer skills (office application, accounting systems is a plus).

  • Working knowledge in Audit software packages.

  • Must be honest and hardworking, with proven experience in dealing with management at a senior level and be disciplined leader.

  • Experience in a multicultural setting is highly desirable.

  • Must be a committed Christian, able to stand above denominational diversities.

  • Attend and participate in devotions and Chapel services.

  • A working knowledge of WVI business and systems, including computerized accounting systems such as Sun System.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 40 % of the time. This travel includes fragile context operational areas within the Region.

  • This role involves working in a virtual /geographically dispersed / multi-culturally team.

Response Programmes Director

*Country location to be determined based on response.

*Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.


The Response Programmes Director oversees/leads the Sector Programming Team, including Program Officer(s), Design Monitor Evaluation (DME), Humanitarian Accountability and Information Management. The Programme Director supports the Response Director (RD) and Operations Director (OD) in designing the response strategy and operations plan and works in close coordination with both.

The Response Programmes Director is responsible to manage grant acquisition, assessments, monitor and humanitarian accountability and liaises with Support Offices (SOs), and international donors.

Response Programmes Director is part of the Response Senior Leadership Team. Response Programmes Director will coordinate/advise with Response Director (RD)/Senior Leadership Team (SLT) go or no go for proposals.


Establish, lead, resource and staff the programmes unit to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to National Office (NO) capacity building in the area of emergency response in coordination with NO leadership and Human Resources (HR).

  • Determine Programmes organisational structure and staffing plan with HR.

  • Work with HR to recruit and deploy Programmes staff and plan for capacity development.

  • Ensure Programmes staff handovers are conducted.

  • Develop Programmes budget in coordination with Finance.

  • Support RD and Finance in developing Response Budget, ensuring strong alignment and coordination with Operations team during budgeting and budget management process.

  • Plan for Programmes Unit transition/integration with NO, where applicable.

Lead the programme planning process to ensure alignment with context, humanitarian needs, response strategy as well as operational feasibility and technical quality:

  • Support development of operational intent plan to align with funding allocations ensuring operational feasibility and

  • technical quality.

  • Support Sectors and Operations Director to draft response plan.

  • Work with Grants, Acquisition and Management (GAM) to coordinate grant acquisition.

  • Write Operational Intent inclusive of targets.

  • Prepare project RACIs (responsible, accountable, consulted, informed) for new grants.

Oversee donor liaison and advocacy is undertaken to resource operations plan to address humanitarian needs. The Response Programmes Director will ensure that the GAM team undertake the following activities:

  • Monitor and analyse donor opportunities to ensure they align with operational intent.

  • Communicate humanitarian needs identified through assessments, monitoring data and community feedback to in-country donors and Support Offices International Programmes Groups.

  • Represent World Vision with potential donors (ECHO, DFID, EU, OFDA, etc.) including bilateral, multilateral and corporate.

  • Collaborate with Advocacy to influence donor funding strategies when appropriate.

  • Liaises with SOs regarding donor priorities and opportunities for funding.

  • Support Finance in the allocation and tracking of response funding to ensure response strategic priorities are funded and effective leveraging of available funding.

  • Support mapping of all funding sources with Finance.

  • Support funding allocation process (Private Non Sponsorship & grant opportunities) in coordination with Finance, Response Director and Operations to reflect response strategic priorities, operational realities and ensure compliance with relevant funding regulations.

  • Support Finance to track donor funding allocation and commitments to ensure response strategic priorities are funded.

  • Oversee development and submission of project proposals to donors to resource operations plan.

  • Develop project proposals with Operations, Advocacy, Finance and relevant Support functions and ensure stakeholders have the opportunity to review proposals and raise issues prior to submission to donors.

  • Ensure proposals are aligned with the operational plan, sector DADDs and standards.

  • Ensure proposals are aligned with accountability standards and basic DME requirements.

  • Maintain donor and SOs communications to facilitate funding acquisition.

  • Support Finance to ensure an up-to-date funding matrix.

Ensure support for Finance to establish grant management system to guarantee fulfillment of donor requirements:

  • Support Finance to conduct grant orientation or grant start-up workshops for relevant staff.

  • Plan and manage donor reporting to ensure that all donor requirements are met.

  • Support Finance with monitoring of grants for compliance with grant requirements.

  • Oversee planning, implementation, analysis and sharing of findings from assessments and program monitoring.

The Response Programmes Director will ensure that the DME team undertake the following activities:

  • Design and implement community consultation processes to ensure understanding of World Visions role, planned interventions and provide opportunities for input and feedback into programme and project designs.

  • Design and implement Information Provision plan to ensure that accurate and reliable information about the programme is made available and shared with communities in a timely and accessible manner.

Establish and support implementation of complaint and feedback mechanisms:

  • Document, implement and monitor complaint and feedback systems to ensure timely responses to communities.

  • Consolidate and analyse community complaint information to inform Operations and response management of key issues raised by beneficiaries.

  • Coordinate Humanitarian Accountability planning and learning with other accountability focused INGOs and LNGOs.



  • A minimum of 3-5 years in leadership role in the humanitarian assistance and development sector, with a significant portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Experience in program management and implementation of multi-sectoral emergency response projects.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Work experience as Program Officer at least for 1-3 years in a country other than the home country.

  • Strong team leadership skills.

  • Emotional Intelligence (self awareness, managing emotions and those of others, remaining calm/composed, dealing with ambiguity and change).

  • Understand Humanitarian Industry and have proven experience within a relief setting.

  • Effective in written and verbal communication in English.

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders.


  • Previous experience working in complex emergency/rehabilitation settings.

  • Experience coordination with INGOs and other key stakeholders-High degree of negotiation and persuasion skills.

  • Ability to work with a reasonable level of comfort in high tension and high security risk situations.

  • Ability to maintain performance expectations in diverse cultural contexts psychologically stressful environs and physical hardships.

  • Ability to facilitate the creation of cross-functional project teams and the development of national strategies.

  • Excellent time-management and prioritization.

  • Demonstrates openness and transparency.

Response Director

*Country location to be determined based on response.

*Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.


The Response Director (RD) has primary responsibility for directing the response from strategy to implementation, inclusive of performance and oversight of all aspects of the response. She/he should develop and maintain an efficient, cohesive team, while ensuring effective coordination and relationships with the other agencies, officials, beneficiaries, donors and all areas of the Partnership.


Develop and monitor implementation of response strategy that addresses WV strategic goals to meet humanitarian needs:

  • Lead response strategy development with National Director (ND), Regional Leader (RL), Partnership Executive Team

  • (PET) and other senior stakeholders.

  • Ensure primary and secondary information on needs inform strategy formulation.

  • Ensure context analysis informs strategy development.

  • Consult with ND and RL to ensure National Office (NO) strategy and plans (including Child Wellbeing targets) are taken into account in

  • response strategy formulation.

  • Ensure strategy aligns with anticipated capacity.

  • Monitor appropriateness of strategy in addition to implementation of strategy and transition plans.

Ensure response is staffed to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to NO capacity building in the area of emergency response in coordination with NO leadership and Human Resources (HR).

  • Determine response organization structure with ND and HR.

  • Conduct high-level workforce planning with HR and mobilise surge functions as required.

  • Oversee the recruitment of the RDs direct reports.

  • Ensure defined accountabilities under the Emergency Management System (EMS) are clear for each function including Term of Reference (TOR) objectives and qualitycriteria.

  • Ensure HR works with EMS functions to identify workforce requirements.

  • Ensure HR plans for capacity building with EMS functions.

  • Ensure HR develops performance planning and review processes that include quality criteria.

  • Ensure HR establishes a staff care function and mechanisms that support staff well-being.

  • Consult ND to plan Response team transition/integration.

  • Ensure adequate internal communications mechanisms are in place to ensure policies, information and decisions are shared with staff as appropriate.

Establish and maintain effective working relationships with humanitarian actors, government representatives, World Vision stakeholders, the media and general public:

  • Represent the response in Partnership Executive Team and Partnership Coordination Team (PCT) (where activated).

  • Identify and highlight areas of conflict to Response Senior Management Team (SMT), ND, RL and Partnership

  • Executive Committee (where activated).

  • Create and maintain collaborative relations and where appropriate partnerships with government, other NGOs, UN

  • agencies, civil society, churches, bi-lateral missions and donors.

  • Participate in consortium meetings and Response related national coordination meetings.

  • Ensure World Vision is represented at relevant technical and coordination mechanisms in-country.

  • Serve as an organizational spokesperson for media interviews, advocacy initiatives and other public events.

Develop and plan response to achieve response strategy goal and objectives:

  • Provide oversight to funding allocation (i.e. Private Non-sponsorship or PNS, grants, etc) to ensure alignment with

  • strategy and humanitarian needs.

  • Ensure response programme development meets World Vision and international standards.

  • Ensure that adequate funding to address humanitarian needs is acquired.

  • Ensure Advocacy staff are empowered to integrate advocacy across sectors and to develop child-focused advocacy positions which are aligned with strategy and organisational priorities, in strong alignment with NO and Response

  • Operations teams.

  • Facilitate the signing of MOUs and contracts, with donors, Support Offices (SOs) and other relevant stakeholders.

  • Ensure appropriate waivers are in place to facilitate timely response implementation.

Implement response programme in accordance with commitments to meet international and WV standards:

  • Ensure that accessible beneficiary feedback mechanisms are established and functioning.

  • Ensure staff establish community accountability methods across all of the response program.

  • Monitor and identify risks to programme quality and coordinate resources to address them.

  • Ensure that all programmes are implemented, monitored and evaluated according to set plans and that agreements

  • with donors, SOs and other stakeholders are adhered to.

  • Ensure management meetings address quality risks, relevant monitoring data and community feedback.

  • Initiate resourcing mechanisms and ensure financial and material (in-kind) resources are managed according to WV

  • standards, donor and SO agreements.

Initiate response funding mechanisms with support of ND, RL & Regional HEA Director (RHEAD):

  • Ensure that funding is managed and accounted for in compliance with donors and Support Offices agreements and WV standards.

  • Ensure that programme and projects audits are planned and conducted as per WV audit regulations and donor government requirements.

  • Ensure that audit reports are responded to and recommendations implemented.

Ensure that response meets World Vision minimum quality standards and supports program improvement, reflection, learning and innovation:

  • Ensure previous response learnings from Global learning facilitator are reviewed in program design.

  • Encourage the incorporation of best practice and innovation in program design.

  • Ensure all functions have quality planning sessions to meet quality objectives of their TOR.

  • Ensure achievement level of all function quality objectives is monitored monthly and reported.

  • Ensure risks that prevent the achievement of quality objectives are reported and rapidly addressed.

  • Ensure mechanisms are established to identify, document, and share lessons learned with Partnership.

Oversee Security function, planning and implementation to ensure response staff and organisational safety and security:

  • Ensure staffing of Security function.

  • Provide oversight to implementation of security protocols as per CSR.

  • Facilitate inter-agency coordination for information sharing and intelligence sharing.

Ensure response internal and external reporting requirements are met:

  • Liaise with Programmes and Info Management to ensure internal and external reporting requirements are planned for

  • and reports are prepared.

  • Review and submit partnership programme reports.

  • Prepare and submit monthly management reports.

  • Ensure internal response coordination & information sharing mechanisms are functioning.

Ensure that response staff have appropriate housing, offices and information/communication systems:

  • Ensure that staff have access to appropriate office space/equipment, information/communication systems/equipment

  • and other facilities which enable them to carry out their responsibilities.

  • Ensure that all response vehicles and other equipment are well managed and maintained.

  • Where necessary, ensure that relevant staff have access to appropriate housing.



  • A minimum of 5-7 years in leadership role in the humanitarian assistance and development sector, with a significant

  • portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Experience in serving as an organizational spokesperson to media and other external audiences.

  • Effective in written and verbal communication in English.


  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders as well

  • as staff.

  • Ability to work in coordination with other humanitarian organizations.

  • Ability to analyse and make decisions in challenging situations in the absence of specific guidance and/or full

  • information.

  • Ability to communicate and model to staff positive behaviours which help them remain resilient and effective in dynamic and high pressure environments.

Work Environment:

  • Work hours are often in excess of 12 hours per day during difficult periods of the response.

  • Responses are often mounted in insecure or natural disaster-prone contexts, which may disrupt normal work patterns

  • and generate staff safety issues.

  • Work and housing environments may at times be well below normal standards in terms of facilities, equipment, food availability and hygiene.

Response Operations Director

*Country location to be determined based on response.

*Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.


Response Operations Director leads the Operations team and oversees the implementation of the response activities. He/she transforms the response strategy into implemented reality, managing day-to-day sector activities and providing technical guidance to the Programmes team for design and programme quality.


Ensure program planning is informed by technical standards and operational viability:

  • Contribute to planning of sector requirements for people, funding and supplies.

  • Ensure all program designs are based on needs assessment findings (primary & secondary data) and analysis,

  • targets the most vulnerable/chronically and is operationally viable.

  • Ensure all programs refer to technical standards, consider government standards and are aligned with Strategic

  • Guidance and Do-Assure Dont Do (DADDs) for the First Phase of Emergency Responses and Sector Packages.

  • Ensure inclusion of advocacy issues and cross cutting themes are considered in design.

  • Ensure programs and projects are measured according to technical standards and Child Well-being targets.

  • Ensure Operations Plans are developed and implemented with community engagement, taking into account local capacities and utilising Do No Harm/Local Capacities for Peace (DNH/LCP).

Establish, lead, resource and staff Operations unit to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to National Office (NO) capacity building in the area of emergency response in coordination with NO

  • leadership and Human Resources (HR).

  • Determine Operations organisational structure and staffing plan with HR.

  • Monitor recruitment and deployment of Operations staff and plan for capacity development.

  • Ensure Operations staff handovers are conducted.

  • Develop Operations budget in coordination with Finance, ensuring strong alignment and coordination with

  • Programming team during budgeting and budget management process.

  • Plan for Operations transition/integration.

Conduct response operational planning to ensure effective coordination and timely delivery of response activities:

  • Plan and facilitate detailed operational plan and delegate responsibilities to carry out plan.

  • Ensure Accountability mechanisms are in place for Community and stakeholder feedback.

  • Planning process considers community requirements (i.e. timelines) and progress is monitored by Design, Monitoring & Evaluation (DME).

  • Facilitate planning between sectors to meet overall program goals.

  • Facilitate requirements planning with Support Services.

  • Ensure collaborative planning with external stakeholders such as UN Agencies, other NGOs and Government ministries where possible through coordination mechanisms.

Oversee implementation and monitoring of operations to ensure achievement of response goals and objectives and inform operational improvement:

  • Monitor results against sector plans and address identified issues.

  • Monitor expenditure reports and take corrective action with Finance and Programs.

  • Review Monitoring & Evaluation (M&E) and Accountability data with Sectors and Programs to identify and address any issues for operational improvement.

  • Review context analysis with Programs and Liaison for Operational Intent adaptation.

  • Review findings of learning events and evaluations with Programs to make operational improvements.

  • All evaluations of sector interventions are planned with DME to assess effectiveness and timeliness.

Oversee development and implementation of operations reporting systems to support timely and accurate reporting:

  • Establish and implement internal reporting system in coordination with DME.

  • Ensure Operations provide input for grant/donor and program milestone and reports to Programs.

  • Write report on quality risks and their resolution and submit to Response Director on regular basis.

  • Ensure that Operations meets reporting requirements for Clusters, Ministries and/or in-country stakeholders.

Ensure implementation of response operations according to safety standards with support from the Security function:

  • Organise security assessments for all field operations that inform a security plan.

  • Implement the recommendations of the security plan for all field operations.

  • Ensure security incident reporting protocols are complied with by operations staff.

  • Ensure Operations staff adhere to security standards for staff movement and communications.

  • Work with Security to ensure safe and effective Civil/Military relationships with armed actors.

Ensure operations meet WV minimum quality standards and support improvement, reflection, learning and innovation in sectors:

  • Ensure previous sectors learning from Global Learning Facilitator are reviewed.

  • Encourage the incorporation of sector best practice and innovation.

  • Ensure sector have a quality plan to meet quality criteria and minimum sector standards.

  • Ensure achievement of all function quality criteria is monitored and reported regularly.

  • Ensure risks limiting achievement of objective to quality criteria are reported & rapidly addressed.

  • Ensure mechanisms are established to identify, document, and share function lessons learned.

Coordinate with Support Services function for ongoing provision of funds, staff, equipment, vehicles and supplies to ensure timely implementation of operations:

  • Ensure Ops submit clear and timely budgets and funds requests to Finance.

  • Ensure Ops submit clear and timely staff plans to HR and immediately advises on changes.

  • Ensure Ops follow Finance procedures to rapidly process payments to suppliers.

  • Ensure Ops submit vehicle requirements to logistics and follow vehicles management guidelines.

  • Ensure Ops submit communications requirements to ICT and follow ICT procedures.

  • Address delays in Support Services to Response Manager for rapid resolution and waivers.

Identify, report and refer operational blockages caused by external actors to Liaison to be addressed through external advocacy:

  • Establish operation team protocols where sector and geographic leads identify and report where external actors are

  • delaying/preventing implementation.

  • Refer issues delaying implementation to Liaison to resolve through inter-agency coordination and/or government

  • relations.

  • Ensure protection issues are reported and addressed in coordination with Advocacy.



  • A minimum of 5-7 years in leadership role in the humanitarian assistance and development sector, with a significant

  • portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Experience in program management and implementation of multi-sectoral emergency response projects.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Strong team leadership skills.

  • Emotional intelligence (self awareness, managing emotions and those of others, remaining calm/composed, dealing

  • with ambiguity and change).

  • Effective in written and verbal communication in English.

  • Academic and on-the-job training in at least one of the support services or response-sector relevant areas.


  • Understanding of the international humanitarian system, particularly the systems, structures and key actors.

  • Understanding of the key accountabilities that must be maintained in a response (beneficiaries, donors, peers).

  • Ability to lead operational planning processes.

  • Strong communication skills (oral and written) with ability to express ideas and concepts clearly and persuasively with

  • senior internal and external stakeholders.

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders as well

  • as staff.

  • Ability to work in coordination with other humanitarian organizations.

  • Ability to analyse and make decisions in challenging situations in the absence of specific guidance and/or full information.

  • Ability to communicate and model to staff positive behaviors which help them remain resilient and effective in

  • dynamic and high pressure environments.