Job Opportunities with World Vision Lebanon

World Vision Lebanon has worked with the vulnerable children of Lebanon, their families and communities, since 1975.

Currently, World Vision Lebanon has a commitment to bring hope and help to children and communities in the country through a range of holistic, integrated projects that promote change and improve well-being. Every year, about 300,000 children and adults benefit from World Vision Lebanon’s programmes, which currently operate in five regions throughout Lebanon.

Thank you for your interest in working with World Vision Lebanon!

Social Worker - Bekaa

PURPOSE OF POSITION

We are seeking a very dynamic and well-organized person to assist the Project, using professional social skills to achieve the objectives, and to seek the optimal solutions for each child in the project.

MAJOR RESPONSIBILITIES:

ROLE DIMENSION / DESCRIPTION

End Results Expected

TIME SPENT

1- Facilitate project’s implementation

Projects activities are implemented as per the developed action plan

60%

  • Facilitate and encourage the participation of children, adolescent, parents and caregivers, notably the most vulnerable ones, ensuring proper attention to their specific emotional and physical needs / difficulties.

  • Ensure the safety and wellbeing of children, adolescent, parents and caregivers participating in WVL’s child labor and street children activities.

  • Ensure the adoption of minimum standard required (ex. Child Protection in Emergency) in the conduction of the activities.

  • Map and provide information on services available to children and adolescent engaged in different form of labour, as well as children at high risk or survivors of violence, exploitation, neglect and abuse.

  • Conduct Focused PSS activities based on knowledge and skills development with children engaged in different form of labour (including street children), as well as children at high risk or survivors of violence (at home, at school, at the community level and in the workplace), exploitation, neglect and abuse in order to identify and mitigate these risks.

  • Consult children and parents about timing and duration of the activities and adapt the location and timing of sessions, content and approach of the focused PSS program to the needs and availability of the participants including children with special needs.

  • Referring children to education: formal/non formal

  • Conduct CP sessions with the caregivers of the children participating in the FPSS sessions

  • Conduct pre and post tests with caregivers.

  • Facilitate FPSS activites in line with global and national inter-agency SOPs/standards

  • Ensure that children, caregivers and adolescents are registered in focused PSS activities without creating stigma and/or judgement

  • Create a safe space where participants can voice their opinions, thoughts and emotions, share experiences and brainstorm on solutions in a confidential and respectful manner

  • Maintain positive relations with local implementing actors, local authorities and other international and local stakeholders;

II- Ensure children’s safety and protection

Children attending the activities are protected and safe

10%

  • Identify referral cases to case management agencies and service providers

  • Identify and referral of children in need of tailored support to specific institutions/service providers (health services, other NFE programme, PSS services)

  • Ensure that the provided material is properly used, kept and cleaned;ensure the storage and distribution of healthy refreshments.

  • Ensure that the caregivers of children engaged in child labour are referred to livelihood opportunities.

  • Ensure that all children and adolescents in focused PSS are referred to education services or livelihood opportunities for those above 15 years old.

III- Handle tracking, reporting on activities and filing

Progress reports are done and submitted as per the required deadline

25%

  • Maintain daily attendance registers each activity conducted

  • Maintain and fill properly any distribution list or attendance lists for the activities conducted or the distribution done

4- Perform other duties as required

5%

Handle logistics responsibilities as necessary

  • Facilitate the rehabilitation of the determined locations (Painting, procurement of needed material, bathroom renovation, etc.)

  • Ensure with the social assistant the provision of meals/snacks during the FPSS activities.

Safety and Security responsibilities

  • Responsible of own security and actively contribute to a positive security culture

  • Abide by the security policies and procedures and report any incidents or breaches to line manager and / or security manager

HEA responsibilities:

  • Be aware of the emergency procedures in a response and ensure that necessary preparedness measures have been implemented after coordination with Project manager

Other duties:

  • Attend and participate in local and international capacity building events as needed

  • Attend and participate in spiritual nurture events and other organizational events Perform other related tasks as required by the Project Manager.

Total time spent

100%

KNOWLEDGE, SKILLS AND ABILITIES

  • University degree in social work or psychology.

  • Experience in project implementation, monitoring and report writing.

  • Experience in working with street and working children

  • Management experience

  • Good knowledge of CP/GBV case management principles

  • Fluency in Arabic is mandatory and conversation and written English is a must.

  • Proficient in Word and Excel.

  • Experience in project implementation, monitoring and report writing.

  • Good written and spoken English. Knowledge or Arabic language is necessary.

  • Candidates must have skills in working with people of all ages and social groups;

  • Strong interpersonal skills and a sense of responsibility

  • High integrity in social interactions

  • Preference to candidate with field experience in Bekaa region

  • Excellent communication, reporting, and pro-active negotiation skills

  • Skilled at working with local communities and authorities

  • Understanding of policies concerning Child Protection

  • Good verbal and written communication skills, with thorough knowledge of Arabic and English

  • Willing to travel within the region approximately 60% of time.

  • Knowledge of the psychosocial guidelines and approaches related to emergency context (MHPSS IASC guidelines, PFA principles, etc.).

  • Familiar with core principles of Children Rights, Participation, Do No Harm, Community and Family Support as well as Children in Emergencies minimum standards.

  • 85% field work and 15% Office work.

  • Position requires availability and willingness to work outside regular office hours occasionally.

  • Position requires willingness and ability to continue to function during a crisis situation, including during a World Vision response to a manmade or natural disaster.

Social Worker Assistant - Bekaa

PURPOSE OF POSITION

We are seeking a very dynamic and well-organized person to assist the Project, using professional social skills to achieve the objectives, and to seek the optimal solutions for each child in the project.

MAJOR RESPONSIBILITIES:

ROLE DIMENSION / DESCRIPTION

End Results Expected

TIME SPENT

1- Facilitate project’s implementation

Projects activities are implemented as per the developed action plan

60%

  • Support social worker to conduct Focused PSS activities such as emotional support groups, facilitate focus group discussions and develop both of the knowledge and skills of children engaged in different form of labour, as well as children at high risk or survivors of workplace, community, domestic, school, violence survivors of exploitation, neglect and abuse in order to identify and mitigate these risks

  • Discuss assigned duties with social worker in order to coordinate instructional efforts.

  • Prepare session materials, bulletin board displays, exhibits, equipment, and demonstrations.

  • Organize andlabel materials and display children’s work in a manner appropriate for their eye levels and perceptual skills.

  • Organize and supervise games and other recreational activities to promote physical, mental, and social development.

  • Provide children with special needs with the needed support

  • Assist children in getting in and out of the bus.

  • Supervise and treat children with dignity and respect.

  • Maintain the cleanliness of the premises (kitchen, room, toys)

  • Make sure that unauthorized members are present in the childcare area at any time.

  • Liaise with the social worker in the implementation of the daily or weekly activities and share the work progress periodically.

  • Facilitate FPSS activites in line with global and national inter-agency SOPs/standards

  • Ensure that children, caregivers and adolescents are registered in focused PSS activities without creating stigma and/or judgement

  • Createa safe space where participants can voice their opinions, thoughts and emotions, share experiences and brainstorm on solutions in a confidential and respectful manner

  • Actively support in identifying the most vulnerable: children at high risk or engaged in child labor and their caregivers and ensure their enrollment in WV’s focused PSS programs.

  • Actively refer cases when necessary from community-based protection activities to focused PSS

  • Adapt the location and timing of sessions, content and approach of the focused PSS program to the needs and availability of the participants including children with special needs

  • Support participants to provide feedback on focused PSS through the SDQ

  • Maintain positive relations with local implementing actors, local authorities and other international and local stakeholders;

II- Ensure children’s safety and protection

Children attending the activities are protected and safe

10%

  • Identify cases in need of referral to specialized services

  • Identify and refer children in need of tailored support to the appropriate institutions/service providers (health services, other NFE programme, PSS services)

  • Ensure that the provided materials are properly used, kept and cleaned; ensure an adequate environment for the storage and distribution of healthy refreshments.

  • Ensure that the caregivers of children engaged in child labour are referred to livelihood opportunities

  • Ensure that all children and adolescents in focused PSS are referred to education services or livelihood opportunities for those above 15 years old

III- Handle tracking, reporting on activities and filing

Progress reports are done and submitted as per the required deadline

25%

  • Ensure the proper documentation of data collected (hard and soft copies) during focused PSS (attendance sheets, parental consent, referrals etc.)

  • Support the social worker in developing a monthly operational progress.

4- Perform other duties as required

5%

Handle logistics responsibilities as necessary

  • Support the logistics and procurement processes needed for the implementation of focused PSS

  • Report the items needing repair or replacement.

  • Coordinate the purchase of the sessions materials.

Safety and Security responsibilities

  • Responsible of own security and actively contribute to a positive security culture

  • Abide by the security policies and procedures and report any incidents or breaches to line manager and / or security manager

HEA responsibilities:

  • Be aware of the emergency procedures in a response and ensure that necessary preparedness measures have been implemented after coordination with Project manager

Total time spent

100%

KNOWLEDGE, SKILLS AND ABILITIES

  • Degree in a social development related field, ( psychology, sociology, social sciences/humanities, specialized education or social animation) is preferable

  • Experience in project implementation, monitoring and report writing.

  • Good written and spoken English. Knowledge or Arabic language is necessary

  • Candidates must have skills in working with people of all ages and social groups;

  • Strong interpersonal skills and a sense of responsibility

  • High integrity in social interactions

  • Preference to candidate with field experience in Bekaa region

  • Excellent communication, reporting, and pro-active negotiation skills

  • Skilled at working with local communities and authorities

  • Understanding of policies concerning Child Protection

  • Good verbal and written communication skills, with thorough knowledge of Arabic and English

  • Willing to travel within the region approximately 60% of time.

  • Knowledge of the psychosocial guidelines and approaches related to emergency context (MHPSS IASC guidelines, PFA principles, etc.).

  • Familiar with core principles of Children Rights, Participation, Do No Harm, Community and Family Support as well as Children in Emergencies minimum standards

  • One year experience in a similar related job.

  • 85% field work and 15% Office work.

  • Position requires availability and willingness to work outside regular office hours occasionally.

  • Position requires willingness and ability to continue to function during a crisis situation, including during a World Vision response to a manmade or natural disaster

Outreach Team Leader

PURPOSE OF POSITION

The purpose of the position is to coordinate the implementation of the “PSS/Life Skills” program in putting together project goals that meets World Vision standards and policies in addressing refugee needs in a sustainable manner that leaves considerable positive impact on the targeted beneficiaries.

MAJOR RESPONSIBILITIES:

% Time

Description

End Result

35%

Facilitate project’s implementation

Projects activities are implemented as per the developed action plan

  • Conduct regular spot-checks on running sessions

  • Develop the project action plan and monitor its implementation with the support of the outreach facilitators and animators.

  • Set weekly meetings with the animators and Outreach Facilitators to follow up on the implementation of PSS/Life Skills sessions and progress of children.

  • Visit informal tented settlements and other communities, where beneficiaries reside, on regular basis and work closely with the protection committees by building their capacities to raise awareness and sensitize refugees (and host communities) on different protection concerns affecting their lives and strengthening their coping mechanisms and resilience

  • Disseminate and share information on available services to staff and beneficiaries.

  • Ensure that the project staff complies with WVL’s child protection policy, code of conduct and the code of conduct of ICRC in emergencies.

  • Conduct mobile field visits to refugee settlements, streets and host population areas to meet with community key stakeholders and identify protection concerns

  • Identify, refer and follow up on the most vulnerable identified cases as well as individuals faced with protection concerns (incl. GBV, Child protection, etc.) to relevant internal or external services

  • Sending of monthly planning to the Child Protection Manager beginning of each month

  • Submission of a monthly report related to the progress of the work to the Child Protection Manager.

  • Ensure timely completion of project activities according to the weekly and monthly plan

  • Conduct various field visits to the different areas of operations to monitor and supervise the progress of the work periodically with the support of Child Protection Manager.

  • Manage and build the capacity of outreach facilitators and animators:

  • Supervise the work of the facilitators

  • Meet with the team weekly

25%

Mobilize partners and Build relationships / capacities of related stakeholders

Strong network is built and the capacities of animators and partners is built

  • Identify and mobilize partners

  • Assist in the provision of appropriate capacity building for the local partners, outreach facilitators, animators and / or volunteers and parents working in the PSS/Life Skills project to ensure GBV/Child protection prevention and response are adequately addressed across sectors and humanitarian interventions.

  • Support in building the capacity of local partners based organizations on how to assess, plan, design, implement, monitor and evaluate projects.

25%

Ensure children’s safety & protection

Children attending the activities are protected and safe

  • Identify safety issues and follow-up with the coordinator on the safety and security of the chosen locations

10%

Handle reporting and filing

Progress reports are done and submitted as per the required deadline

  • Follow up with animators and outreach facilitators on the delivery of progress report of children.

  • Ensure that a monthly operational progress reports is developed with the animators and outreach facilitators.

  • Ensure proper filing is done regarding every case, visit and discussion. Report must be written mentioning major points in addition to recommendations and follow-up plan.

  • Spport the Portfolio Manager, EiE and CH Project Manager, in the development of different project reports.

2%

Handle logistics responsibilities as necessary

All administrative and logistics matters are followed up on to ensure timely implementation of activities

  • Prepare and update the list of items to be purchased (PRF) on a monthly basis and coordinate with the Procurement officer.

3%

Perform Other duties as required

  • Attend and participate in capacity building trainings locally and internationally.

  • Attend and participate in WVL’s spiritual nurture and other organizational events.

  • Responsible of own security and actively contribute to a positive security culture.

  • Abide by the security policies and procedures and report any incidents or breaches to line manager and / or security manager.

  • Perform other duties as assigned by the Line Manager

100%

Total

KNOWLEDGE, SKILLS AND ABILITIES

  • Bachelor degree in a social development related field, (psychology, sociology, specialized education or social animation, social work, human rights)

  • Academic background in psychology counseling or other related field

  • Good command of English, both written and oral.

  • One year experience in a similar related job.

  • Experience in project implementation, monitoring and report writing

  • Candidates must have knowledge in working with children.

  • Knowledge of safety issues concerning infants and children.

  • Good interpersonal skills and cross-cultural sensitivity.

  • Positive attitude with a willingness to learn.

  • Ability to cope and work under pressure.

  • Computer literate mainly in Microsoft Office package.

  • Willing to travel within Lebanon with a valid driver’s license

  • Well-organized, self-motivated and ability to work in a team.

  • Ability to work in difficult and high risk situations Willing to travel within the region approximately 60% of time.

  • Familiar with core principles of Children Rights, Participation, Do No Harm, Community and Family Support as well as Children in Emergencies minimum standards.

  • 85% field work and 15% Office work.

  • Position requires availability and willingness to work outside regular office hours occasionally.

  • Position requires willingness and ability to continue to function during a crisis situation, including during a World Vision response to a manmade or natural disaster.

Child Protection and Advocacy Technical Lead

PURPOSE OF POSITION

The position holder ensures development and implementation of the WV Lebanon Child Protection and Advocacy Technical Program in collaboration with relevant stakeholders. The role is responsible for:

  1. Providing Child Protection technical leadership and expertise to ensure quality implementation of our CP&A Technical Programmme from design to implementation, according to strategy.

  2. Engaging and maintaining national level external Child Protection partnerships

  3. Strengthening community-led care and protection of boys and girls

  4. Partner with proposal writers to design CP programming, specifically in the development sphere, toward achieving the relevant child well-being objective(s) and according to the pathway of change and prioritised project models

  5. Support the Sponsorship Programme Manager to execute strong sponsorship funded programming that fulfils our donor promise and integrates CP&A approved project models.

  6. Provide oversight on WV Lebanon’s compliance to Safeguarding requirements

  7. Build organisational capacity and provide training to implement prioritised project models and evidence-based practices

  8. Spend time in the field (at least 50% of the time), working with field operations staff to troubleshoot implementation issues and to engage with stakeholders

  9. Provide input on CP to Evidence, Learning, and Accountability, when it designs tools and leads monitoring, evaluation and other evidence building initiatives.

  10. Review ELA data and reports to understand and influence the quality of CP programming

MAJOR RESPONSIBILITIES

% Time

Major Activities

End Results Expected

20%

Strategy

  1. Ensure the CP&A Technical Program is implemented in alignment with strategy.

  2. Ensure that 80% of all internal WV funds are used on Core Project models

  3. In partnership with the Sponsorship Programme Manager, lead the integration of Sponsorship into CP&A.

  4. Use evidence and learning to influence policy formulation and system reform

  5. Positioning WV as a reputable organisation in child protection in Lebanon

  1. The Technical Programs is in place, implemented (using approved project models), and updated as per strategy revision terms.

  2. WVL is in alignment with WV Standards

  3. WVL has a TP that fully integrates Sponsorship business processes

25%

Support Implementation, monitoring and reporting

  1. Provide technical supervision to field protection staff including coaching, sharing resources and materials, revision of reports, analyzing lessons, etc.

  2. Conduct field spot checks on bi-monthly basis to monitor progress of projects and discuss challenges with field teams and to ensure field alignment to Safeguarding requirements.

  3. Co-lead with the ELA team the development of Evidence Building Plans (EBPs) for Technical Programs and for new projects.

  4. Develop sector measurement tools in collaboration with the ELA team. Specifically, set sectoral/technical tool questions based on accredited global tools.

  5. Intervene, when necessary, at procurement level, to facilitate/find solutions to material purchase difficulties or delays that are affecting the program quality implementation.

  6. Review AP annual and semiannual reports, grant progress reports and M&E reports specifically program findings and recommendations.

  1. Develop the annual TP report that documents progress against objectives of the TP and hence the strategic objective.

  2. Alignment of CP&A models and methodologies is applied in implementation plans to WV approved project models

  1. Strengthened capacity of field technical staff

  2. Programmatic lessons learned are captured and recommendations provided to project teams; CSO requirements are respected across WVL projects.

  3. EBP’s are in place for each TP and project

  4. Sectoral/technical tools are in place and used across aligned projects

  5. Technical procurement standards are met

  6. WVL projects are informed by tangible and quality technical recommendations

  7. Progress against strategy objectives is captured

25%

Networking and External Engagement

  1. Engage in networking and coordination with external protection Stakeholders and partners (Child Protection Partners working group, MOSA, INGOs, National NGOs, etc.).

  2. Participate in National workshops, training and internal WVL meetings, workshops, etc.

  3. Coordinate with other relevant internal stakeholders at WV, whether at the Regional or Global level.

  4. Engage with other influencers and lobby for reform

  5. Be the broker for solutions to reverse Violent Child Discipline

  6. Broker partnerships for the “It Takes a World Campaign”

  7. Facilitate opportunities for field engagement in the “It Takes a World Campaign”

  1. Established relationships and well maintained with all key Protection stakeholders.

  2. WVL is always up to date on sector developments in the country; relevant MoUs signed with specific Ministries if needed for facilitation of work and TP implementation.

  3. WVL Protection programs remain aligned to global models and trends

  4. WVL is able to effectively integrate its ITAW Campaign and the CP&A TP

10%

Proposal Development

  1. Meet donors to preposition for new program ideas and models based on evidence.

  2. Develop the technical/sectoral components of new proposals (development), in consultation with GAM, ELA, and Operations.

  3. Provide input into budget of technical components within new proposals.

  4. Provide technical input to the design, with GAM and Operations, for potential new proposals in Child Protection based on emerging vulnerabilities.

  1. WV Lebanon current and prospective donors are aware of WV priorities, approaches and the evidence behind them.

  2. New proposals submitted in alignment with sector standards and evidenced approaches.

  3. Proposal budgets account for needed technical costs.

  4. All new grants developed in alignment with Child Protection TP.

5%

Safeguarding

  1. Accountable for the implementation of Safeguarding Requirements in WVL (staff regular orientation, Development of the the Safeguarding policy, mainstreaming of CP in departments (Communications, Sponsorship, Procurement, External Engagement, IT, etc.)

  2. Oversee management of CP Incidents, reporting and follow-up between national office and regional and global teams

  3. Oversee the completion of Safeguarding Reports every six months

  4. Ensure completion of CP Incident Reports within deadlines

  1. Field staff and NO staff are enabled to apply CP standards, serve as watchdogs for CP standards and policy violation and report accordingly.

  2. WVL complies to global and regional CP incident reporting deadlines with quality.

10%

Staff Management & Capacity Building

  1. Revise CP and other possible protection related JDs when needed and participate in the recruitment of relevant project and technical staff.

  2. Perform team management tasks for direct report including performance management (agreement, reviews, extensions, PAFs, etc.), staff budgeting, task analysis, etc.

  3. Specialized training/capacity building for staff who are managing or implementing CP projects. This will include understanding of systems approach to CP, priority issues within national strategy, relevant national legal frameworks, mobilizing communities and other project specific skills.

  1. Needed protection/CP capacity is in place.

  2. Team objectives are met

  3. Relevant WVL staff have needed skills to implement quality protection programs; NO and field staff have good understanding of their roles and resp. when it comes to CP incidents.

5%

Learning and Research

  1. Participate in all Protection projects’ lessons learned events.

  2. Participate in design and roll out of new research proposals and initiatives of WVL.

  3. Conduct regular situational analysis of the sector and feed recommendations back to WVL for decision making on future priorities.

  1. Technical programmatic recommendations are captured and reflected in future program revisions

  2. Evidence of approaches is established

  3. WVL is always up to date on sector developments in the country.

100%

TOTAL

KNOWLEDGE, SKILLS AND ABILITIES

  • Bachelors degree in protection/ child protection related area or any other relevant area such as Social sciences, Psychology, etc.

  • Creative and able to come up with, embrace and coordinate innovative thinking, partnership building and problem solving skills;

  • Experience and willingness to take initiatives in the following areas: Protection principles, ICRC Code of conduct, Protection mainstreaming, PSEA, Child Protection, System Approach

  • A familiarity and understanding of

    • Psychosocial, child abuse and neglect issues, Advocacy on the Rights of the Child including the UN Convention of the Rights of the Child (both in national and community level.

    • Child Development

    • Adult Education Skills

    • Community based psychosocial program

  • Good analytical and writing skills;

  • Good interpersonal skills, influencing skills and cross-cultural sensitivity;

  • Effective in written and oral communication in English;

  • Able to work on multifunctional tasks in the pressure of time and organizational changes;

  • Strong computer skills including Word, Excel, PowerPoint

  • Three to five years of technical expertise in the areas of protection and child protection

  • Experience in capacity building processes, tools and methodologies

  • Two years or more NGO experience in the development field

  • Experience working in advocacy, campaigning, policy formulation and systems reform

  • Experience in needs assessment and project design

  • Valid driving license (in Lebanon) for more than 2 years is required

  • Excellent written English, with fluency in speaking Arabic and English

Children Protection in Humanitarian Actions Specialist

PURPOSE OF POSITION

The Child Protection in Humanitarian Action (CPHA) Specialist will provide sector technical oversight in project proposal design, implementation, monitoring, evaluation and documentation for multiple CPHA projects in Lebanon. The project area covers ITS’s and host communities. S/he will identify capacity gaps and training opportunities for national staff in the protection space, and will work with rest of the CP team to strengthen internal Safeguarding policies and procedures. The CPHA Specialist will represent WV Lebanon in inter-agency forums and lead in advocacy and research related to child protection in emergencies

MAJOR RESPONSIBILITIES

Major Activities

Strategy Development & Technical Support

  • Provide quality assurance that CPHA models of work are implemented to the highest standard and according to WVLs Strategy

  • Ensure Child Protection is included in assessments to identify a robust CiE response. Lead sector-specific assessments as required to inform programming.

  • Coordinate with other sectors to ensure Child Protection mainstreaming in emergencies when possible

  • Lead capacity assessments of WV staff and CPHA staff and plan a training program /calendar to address needs. Utilise inter-agency capacity building opportunities, as well as WV-internal resources.

Support Implementation, monitoring and reporting

  • Conduct periodical meetings for the core (CPHA) team, sharing lessons learned, experiences, observations, obstacles and reviewing and updating the projects plans of actions.

  • Provide opportunities for capacity building to the CPHA team in consultation with People and Culture (P&C) to ensure proper technical, managerial and personal development.

  • Know grant/donors regulations in relation to Safeguarding and build the capacity of team in this respect.

  • Lead the reporting on the LCRP, OSR, and WVL Strategy (incl. input into the Child Well Being Report).

  • Review and contribute to appropriate donor reporting that meets WV expectations and donor requirements.

  • Ensure staff compliance with World Vision’s policies and CPHA standards.

Proposal Development

  • Support GAM and Project Managers with technical and expert advice when communicating with donors and communities respectively.

  • Liaise with international and local NGOs and government authorities to influence and scale evidence based practices in CPHA

  • Assist in identifying opportunities where WV’s expertise in CPHA fits into specific donor strategies

  • Meet donors to preposition for new program ideas and models based on evidence.

  • In collaboration with GAM, technically lead CPHA components during drafting of new proposals, ensuring it matches with program objectives and donors requirements.

  • Ensure that CP programme learning from assessment, evaluations and research is included into new designs.

  • Provide input into budget of technical components within new proposals.

Quality CPHA Program Implementation and Sustainability

  • Provide sector leadership for timely and appropriate delivery of CPHA (Child Protection in Humanitarian Action) sector activities.

  • Conduct field spot checks on bi-monthly basis to monitor progress of projects and discuss challenges with field teams and to ensure field alignment to Safeguarding requirements.

  • Intervene, when necessary, at procurement level, to facilitate/find solutions to material purchase difficulties or delays that are affecting the program quality implementation.

  • Ensure CPHA projects’ budgets, projects’ funding, expenditures and accomplishments of ministry objectives are accurately planned and costed

  • Ensure technical quality (based on industry and WV standards) of project progress reports, and other information as required, for support offices and donors.

  • Work with CPHA coordinators to ensure high standards of accountability for technical aspects of CPHA-linked projects

  • Coordinate/Work with the ELA Team to monitor/evaluate the progress and systems of projects, to ensure that projects provide responses on all audit reports and findings.

  • Review tools used by ELA for CP projects ensuring we are measuring the right things, at the right intervals, so that we can with confidence present conclusive evidence of change. If our approach is not working well, that we spot it early enough to be able to take corrective actions.

  • Participate and review projects evaluations in close coordination with the internal and/or external evaluator.

Public Relations and Networking

  • Manage, coordinate, and actively participate with local partners and NGOs, UN agencies and different donors and community representatives and stakeholders. (GBV working group, MHPSS, CP, and Protection Clusters)

  • Actively engage with relevant ministries and stakeholders using evidence from our programming to drive policy formulation and system reform

  • Actively participate in cluster and LHIF sector working groups

  • Participate in National workshops, training and internal WVL meetings, workshops, etc.

  • Coordinate with other relevant internal stakeholders at WV, whether at the Regional or Global level.

Safety and Security Responsibilities

  • Abide by the security policies and procedures and report any incidents or breaches to line manager and / or security manager.

Safeguarding

  • Contribute to a contextualized country based Safeguarding Policy that is approved, updated and signed by all staff and WV affiliates

  • Ensure that for external communications the Safeguarding communication standards are applied.

  • Contribute to safeguarding inductions and training to new staff, including refreshers to existing staff once in two years

Humanitarian Emergency Affairs Responsibilities

  • Be aware of the emergency procedures in a response and ensure that necessary preparedness measures have been implemented.

  • Engagement with the HEA Point Person in the delivery of the DMS Action Plan

KNOWLEDGE, SKILLS AND ABILITIES

  • Working knowledge of Child Protection programming. Knowledge of the Minimum Protection Standards (MS for CP in Humanitarian Action; Inter-Agency Guideline on Mental Health & Psycho-social Support) and experience in active participation on key coordination forums

  • Holistic understanding of child wellbeing recognizing the physical, spiritual and psychosocial wellbeing of children.

  • Familiarity with child exploitation issues emergency relief, UN CRC and experience in the field of child protection.

  • Excellent analytical interpersonal and negotiation skills and ability to think strategically.

  • Independent and creative with strong sense of priorities and organizational skills.

  • Excellent English communication skills (oral / written). Good Arabic communication skills (oral / written) preferable

  • Understanding of project timelines, budgets and deliverables.

  • Ability to lead/contribute to multi or single sector assessments from CPHA perspective and inform program design based on assessment results and analysis

  • Ability to persuade and influence

  • Minimum 5 years’ experience in Protection-led work, with significant experience in integrating children’s issues across sectors.

  • Understanding of the CPHA context in Lebanon

  • Knowledge and networks of key stakeholders in the sector

  • Knowledge of national protection systems and an understanding of their strengths and weaknesses

  • Valid driving license (in Lebanon) for more than 2 years is required.

  • Excellent written English, with fluency in speaking Arabic and English

  • Preferred Master’s Degree in the above mentioned areas.

  • Experience participating in program implementation, monitoring and evaluation processes.

  • Experience with faith, community based and child focused empowerment programs.

  • Experience in research and application of evidence-based project models/approaches

  • The position requires 50% of the time to be office based.

  • The position requires 50% of travel within the country.

  • The position requires ability and willingness to continue to function during a crisis, including during a World Vision response to a manmade or natural disaster.

  • The position requires availability and willingness to work outside regular office hours occasionally

Area Manager - Bekaa

PURPOSE OF POSITION

The purpose of the position is to provide overall leadership to the Bekaa Field Office in Lebanon, by overseeing the Area Development Program (ADP) Teams as well as all Grants project teams. To facilitate the transformational development process, by applying an integrated approach to community development, emphasizing the process of community participation, ownership, and sustainability.

To lead the business development and expansion in Bekaa area in close coordination with the Field Operations Director, Program Development & Quality unit and other National Office functions as relevant.

To provide leadership and oversight to project design and to develop short and long-term plans to ensure that all initiatives are implemented in line with WVL’s National strategy and standards of community ownership and sustainability.

To work closely with the Portfolio managers on all projects’ implementation aspects, and to provide direct guidance and supervision to the field administrative & fleet teams.

To significantly engage in local networking and partnering to facilitate and promote WV’s presence, visibility and acceptance in the area.

MAJOR RESPONSIBILITIES

Ensure quality of programs and projects in Bekaa while maintaining potential growth options

  • Provide overall leadership to the implementation of the World Vision’s (WV) programs across all funding streams and in response to Syrians and local communities programs in Bekaa

  • Ensure optimal operational and financial performance of on-going projects through a combination of support, monitoring, and technical assistance to address implementation challenges.

  • Contribute in the overall programs planning process with direct field staff and NO functions to ensure alignment with context, humanitarian needs and strategy as well as operational feasibility and technical quality.

  • In coordination with the support functions, ensure program adherence to financial, procurement and administrative policies.

  • Approve and evaluate Areas’ Budgets, expenditures and accomplishment of programs objectives

  • Support Field Operations Management Team in ensuring high standards of quality programming in alignment with WVL’s strategy, World Vision’s and donors’ guidelines and standards.

  • Ensure that recommendations from audit reports and audit findings (relating to program operations) and program/project evaluations are addressed and implementation plans developed for the recommendations of the reports are in place and accomplished to actively manage risks.

  • Lead the implementation of WVL plan for Bekaa area in close coordination with the Field Operations Director and other relevant NO functions.

  • Evaluate current operational capacity and systems in Bekaa area including the projects load and human resources.

  • Ensure the current sponsorship model for Bekaa area is efficient and effective while taking into consideration geographical focus, vulnerability and SO engagement.

Handle External Engagement in the Area

  • Actively pursue and develop internal and external networks consistent with the vision, mission, core values, and overall organizational objectives.

  • Actively engage in identifying new partners and donors while maintaining the current programming that WVL operates in.

  • Build and maintain relationships with local authorities, community representatives, NGOs, donors and other stakeholders to ensure strong and effective working relationship, program’s sustainability, and to maximize the financial and technical resources and develop a synergy for effectively serving the community

  • Develop external engagement plan for Bekaa area that includes communication and visibility plans in close coordination with the External Engagement Unit.

Handle Team Management & Development

  • Select, coach, develop and manage a strong team, building a culture of empowerment, high performance, openness, transparency, accountability, and mutual support.

  • Provide leadership in maintaining positive, constructive and supportive communication with all teams.

  • Lead and participate in the recruitment, selection and development of key operations staff.

  • Effectively manage the performance of direct reports, ensuring performance agreements, regular performance reviews, and annual appraisal are finalized and submitted on a timely manner

  • Ensure optimization of subordinates’ potentials through coaching, on-the-job training, and capacity building.

Perform other duties as required

  • Attend trainings locally and internationally.

  • Attend and participate in WVL’s spiritual nurture and other organizational events.

  • Responsible of own security and actively contribute to a positive security culture.

  • Abide by the security policies and procedures and report any incidents or breaches to line manager and / or security manager.

  • Perform other duties as assigned by the Line Manager.

KNOWLEDGE, SKILLS AND ABILITIES

  • University degree in a field related to community development or social work (preferably in the field of sociology, social work, public health, agriculture/rural development, economics, etc.).

  • Minimum of 5-7 years’ experience with international development and relief fields in a similar management role, preferably within NGO.

  • Strong experience in managing and supervising staff

  • Experience in Project Cycle Management and report writing

  • Experience in supporting Area Development Programme and grant-funded projects’ Management.

  • Good written and oral English and Arabic communications skills.

  • Strong planning and organizational skills and ability to prioritize.

  • Computer literate in Microsoft Office, Lotus Notes or similar database, email and Internet.

  • Excellent analytical skills

  • Excellent organizational and time-management skills.

  • In-depth knowledge of project design, project management, and project implementation

  • Ability to establish and maintain strong relationships with major NGOs, donors, and government agencies

  • Excellent interpersonal skills, especially in a cross-cultural environment, and ability to analyze and solve problems, persuade, network and negotiate.

  • Good understanding of the community Development concept and practices

  • Good understanding of emergency relief operations and grants management

  • Strong cross-cultural sensitivity

  • A full commitment to World Vision’s core values and humanitarian mandate.

  • Adherence to World Vision Child Protection, Code of Conduct, and Conflict of Interest policies.

  • Full adherence to security protocols

  • Excellent proven track record of donor relations with multiple donors.

  • Clear understanding of the workings of major donor perspectives, requirements and standards.

  • Proven skills as a facilitator of community development and human development processes

  • This role involves the management of a field office with a large team in different relief and development projects.

  • 60% of the time in the field and 40% in the office.

Social Worker Assistant - Akkar

PURPOSE OF POSITION

The purpose of this position is to support the Social Worker in delivering specialized/focused psychosocial (PSS) support to children and in some cases to parents. This is part of the Child Protection (CP) unicef project that World Vision Lebanon is implementing in Bekaa and North Lebanon.

MAJOR RESPONSABILITIES:

% Time

Major Activities

End Results Expected

60%

Facilitate project’s implementation

Projects activities are implemented as per the developed action plan

  • Support social worker to conduct Focused PSS activities such as emotional support groups, facilitate focus group discussions and develop both of the knowledge and skills of children engaged in different form of labour, as well as children at high risk or survivors of workplace, community, domestic, school, violence survivors of exploitation, neglect and abuse in order to identify and mitigate these risks

  • Discuss assigned duties with social worker in order to coordinate instructional efforts.

  • Prepare session materials, bulletin board displays, exhibits, equipment, and demonstrations.

  • Organize and label materials and display children’s work in a manner appropriate for their eye levels and perceptual skills.

  • Organize and supervise games and other recreational activities to promote physical, mental, and social development.

  • Provide children with special needs with the needed support.

  • Assist children in getting in and out of the bus.

  • Supervise and treat children with dignity and respect.

  • Maintain the cleanliness of the premises (kitchen, room, toys)

  • Make sure that unauthorized members are present in the childcare area at any time.

  • Liaise with the social worker in the implementation of the daily or weekly activities and share the work progress periodically.

  • Facilitate FPSS activities in line with global and national inter-agency SOPs/standards

  • Create a safe space where participants can voice their opinions, thoughts and emotions, share experiences and brainstorm on solutions in a confidential and respectful manner

  • Actively refer cases when necessary from community-based protection activities to focused PSS

  • Support participants to provide feedback on focused PSS through the SDQ

  • Maintain positive relations with local implementing actors, local authorities and other international and local stakeholders;

10%

Ensure children’s safety and Protection

Children attending the activities are protected and safe

  • Identify cases in need of referral to specialized services

  • Identify and refer children in need of tailored support to the appropriate institutions/service providers (health services, other NFE programme, PSS services)

  • Ensure that children, caregivers and adolescents are registered in focused PSS activities without creating stigma and/or judgement

  • Ensure that the provided materials are properly used, kept and cleaned;

  • Ensure an adequate environment for the storage and distribution of healthy refreshments.

  • Ensure that the caregivers of children engaged in child labour are referred to livelihood opportunities whenever possible

  • Ensure that all children and adolescents in focused PSS are referred to education services or livelihood opportunities for those above 15 years old

20%

Handle tracking, reporting on activities and filing

Progress reports are done and submitted as per the required deadline

  • Ensure the proper documentation of data collected (hard and soft copies) during focused PSS (attendance sheets, parental consent, referrals etc.)

  • Support the social worker in developing a monthly operational progress.

5%

Handle logistics responsibilities as necessary

  • Support the logistics and procurement processes needed for the implementation of focused PSS

  • Report the items needing repair or replacement.

  • Coordinate the purchase of the sessions materials.

5%

Perform other duties as required

  • Attend and participate in capacity building trainings locally and internationally.

  • Attend and participate in WVL’s spiritual nurture and other organizational events.

  • Responsible of own security and actively contribute to a positive security culture.

  • Abide by the security policies and procedures and report any incidents or breaches to line manager and / or security manager.

  • Perform other duties as assigned by the Line Manager.

100%

KNOWLEDGE, SKILLS AND ABILITIES

  • Degree in a social development related field, ( psychology, sociology, social sciences/humanities, specialized education or social animation) is preferable

  • Experience in project implementation, monitoring and report writing.

  • Good written and spoken English. Knowledge or Arabic language is necessary

  • Candidates must have skills in working with people of all ages and social groups;

  • Strong interpersonal skills and a sense of responsibility

  • High integrity in social interactions

  • Preference to candidate with field experience in North region

  • Excellent communication, reporting, and pro-active negotiation skills

  • Skilled at working with local communities and authorities

  • Understanding of policies concerning Child Protection

  • Good verbal and written communication skills, with thorough knowledge of Arabic and English

  • Knowledge of the psychosocial guidelines and approaches related to emergency context (MHPSS IASC guidelines, PFA principles, etc.).

  • Familiar with core principles of Children Rights, Participation, Do No Harm, Community and Family Support as well as Children in Emergencies minimum standards.

  • One year experience in a similar related job.

  • 85% field work and 15% Office work.

  • Position requires availability and willingness to work outside regular office hours occasionally.

  • Position requires willingness and ability to continue to function during a crisis situation, including during a World Vision response to a manmade or natural disaster.

Response Programmes Director

*Country location to be determined based on response.

*Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

PURPOSE OF POSITION:

The Response Programmes Director oversees/leads the Sector Programming Team, including Program Officer(s), Design Monitor Evaluation (DME), Humanitarian Accountability and Information Management. The Programme Director supports the Response Director (RD) and Operations Director (OD) in designing the response strategy and operations plan and works in close coordination with both.

The Response Programmes Director is responsible to manage grant acquisition, assessments, monitor and humanitarian accountability and liaises with Support Offices (SOs), and international donors.

Response Programmes Director is part of the Response Senior Leadership Team. Response Programmes Director will coordinate/advise with Response Director (RD)/Senior Leadership Team (SLT) go or no go for proposals.

KEY RESPONSIBILITIES:

Establish, lead, resource and staff the programmes unit to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to National Office (NO) capacity building in the area of emergency response in coordination with NO leadership and Human Resources (HR).

  • Determine Programmes organisational structure and staffing plan with HR.

  • Work with HR to recruit and deploy Programmes staff and plan for capacity development.

  • Ensure Programmes staff handovers are conducted.

  • Develop Programmes budget in coordination with Finance.

  • Support RD and Finance in developing Response Budget, ensuring strong alignment and coordination with Operations team during budgeting and budget management process.

  • Plan for Programmes Unit transition/integration with NO, where applicable.

Lead the programme planning process to ensure alignment with context, humanitarian needs, response strategy as well as operational feasibility and technical quality:

  • Support development of operational intent plan to align with funding allocations ensuring operational feasibility and

  • technical quality.

  • Support Sectors and Operations Director to draft response plan.

  • Work with Grants, Acquisition and Management (GAM) to coordinate grant acquisition.

  • Write Operational Intent inclusive of targets.

  • Prepare project RACIs (responsible, accountable, consulted, informed) for new grants.

Oversee donor liaison and advocacy is undertaken to resource operations plan to address humanitarian needs. The Response Programmes Director will ensure that the GAM team undertake the following activities:

  • Monitor and analyse donor opportunities to ensure they align with operational intent.

  • Communicate humanitarian needs identified through assessments, monitoring data and community feedback to in-country donors and Support Offices International Programmes Groups.

  • Represent World Vision with potential donors (ECHO, DFID, EU, OFDA, etc.) including bilateral, multilateral and corporate.

  • Collaborate with Advocacy to influence donor funding strategies when appropriate.

  • Liaises with SOs regarding donor priorities and opportunities for funding.

  • Support Finance in the allocation and tracking of response funding to ensure response strategic priorities are funded and effective leveraging of available funding.

  • Support mapping of all funding sources with Finance.

  • Support funding allocation process (Private Non Sponsorship & grant opportunities) in coordination with Finance, Response Director and Operations to reflect response strategic priorities, operational realities and ensure compliance with relevant funding regulations.

  • Support Finance to track donor funding allocation and commitments to ensure response strategic priorities are funded.

  • Oversee development and submission of project proposals to donors to resource operations plan.

  • Develop project proposals with Operations, Advocacy, Finance and relevant Support functions and ensure stakeholders have the opportunity to review proposals and raise issues prior to submission to donors.

  • Ensure proposals are aligned with the operational plan, sector DADDs and standards.

  • Ensure proposals are aligned with accountability standards and basic DME requirements.

  • Maintain donor and SOs communications to facilitate funding acquisition.

  • Support Finance to ensure an up-to-date funding matrix.

Ensure support for Finance to establish grant management system to guarantee fulfillment of donor requirements:

  • Support Finance to conduct grant orientation or grant start-up workshops for relevant staff.

  • Plan and manage donor reporting to ensure that all donor requirements are met.

  • Support Finance with monitoring of grants for compliance with grant requirements.

  • Oversee planning, implementation, analysis and sharing of findings from assessments and program monitoring.

The Response Programmes Director will ensure that the DME team undertake the following activities:

  • Design and implement community consultation processes to ensure understanding of World Visions role, planned interventions and provide opportunities for input and feedback into programme and project designs.

  • Design and implement Information Provision plan to ensure that accurate and reliable information about the programme is made available and shared with communities in a timely and accessible manner.

Establish and support implementation of complaint and feedback mechanisms:

  • Document, implement and monitor complaint and feedback systems to ensure timely responses to communities.

  • Consolidate and analyse community complaint information to inform Operations and response management of key issues raised by beneficiaries.

  • Coordinate Humanitarian Accountability planning and learning with other accountability focused INGOs and LNGOs.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 3-5 years in leadership role in the humanitarian assistance and development sector, with a significant portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Experience in program management and implementation of multi-sectoral emergency response projects.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Work experience as Program Officer at least for 1-3 years in a country other than the home country.

  • Strong team leadership skills.

  • Emotional Intelligence (self awareness, managing emotions and those of others, remaining calm/composed, dealing with ambiguity and change).

  • Understand Humanitarian Industry and have proven experience within a relief setting.

  • Effective in written and verbal communication in English.

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders.

Preferred:

  • Previous experience working in complex emergency/rehabilitation settings.

  • Experience coordination with INGOs and other key stakeholders-High degree of negotiation and persuasion skills.

  • Ability to work with a reasonable level of comfort in high tension and high security risk situations.

  • Ability to maintain performance expectations in diverse cultural contexts psychologically stressful environs and physical hardships.

  • Ability to facilitate the creation of cross-functional project teams and the development of national strategies.

  • Excellent time-management and prioritization.

  • Demonstrates openness and transparency.

Response Director

*Country location to be determined based on response.

*Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

PURPOSE OF POSITION:

The Response Director (RD) has primary responsibility for directing the response from strategy to implementation, inclusive of performance and oversight of all aspects of the response. She/he should develop and maintain an efficient, cohesive team, while ensuring effective coordination and relationships with the other agencies, officials, beneficiaries, donors and all areas of the Partnership.

KEY RESPONSIBILITIES:

Develop and monitor implementation of response strategy that addresses WV strategic goals to meet humanitarian needs:

  • Lead response strategy development with National Director (ND), Regional Leader (RL), Partnership Executive Team

  • (PET) and other senior stakeholders.

  • Ensure primary and secondary information on needs inform strategy formulation.

  • Ensure context analysis informs strategy development.

  • Consult with ND and RL to ensure National Office (NO) strategy and plans (including Child Wellbeing targets) are taken into account in

  • response strategy formulation.

  • Ensure strategy aligns with anticipated capacity.

  • Monitor appropriateness of strategy in addition to implementation of strategy and transition plans.

Ensure response is staffed to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to NO capacity building in the area of emergency response in coordination with NO leadership and Human Resources (HR).

  • Determine response organization structure with ND and HR.

  • Conduct high-level workforce planning with HR and mobilise surge functions as required.

  • Oversee the recruitment of the RDs direct reports.

  • Ensure defined accountabilities under the Emergency Management System (EMS) are clear for each function including Term of Reference (TOR) objectives and qualitycriteria.

  • Ensure HR works with EMS functions to identify workforce requirements.

  • Ensure HR plans for capacity building with EMS functions.

  • Ensure HR develops performance planning and review processes that include quality criteria.

  • Ensure HR establishes a staff care function and mechanisms that support staff well-being.

  • Consult ND to plan Response team transition/integration.

  • Ensure adequate internal communications mechanisms are in place to ensure policies, information and decisions are shared with staff as appropriate.

Establish and maintain effective working relationships with humanitarian actors, government representatives, World Vision stakeholders, the media and general public:

  • Represent the response in Partnership Executive Team and Partnership Coordination Team (PCT) (where activated).

  • Identify and highlight areas of conflict to Response Senior Management Team (SMT), ND, RL and Partnership

  • Executive Committee (where activated).

  • Create and maintain collaborative relations and where appropriate partnerships with government, other NGOs, UN

  • agencies, civil society, churches, bi-lateral missions and donors.

  • Participate in consortium meetings and Response related national coordination meetings.

  • Ensure World Vision is represented at relevant technical and coordination mechanisms in-country.

  • Serve as an organizational spokesperson for media interviews, advocacy initiatives and other public events.

Develop and plan response to achieve response strategy goal and objectives:

  • Provide oversight to funding allocation (i.e. Private Non-sponsorship or PNS, grants, etc) to ensure alignment with

  • strategy and humanitarian needs.

  • Ensure response programme development meets World Vision and international standards.

  • Ensure that adequate funding to address humanitarian needs is acquired.

  • Ensure Advocacy staff are empowered to integrate advocacy across sectors and to develop child-focused advocacy positions which are aligned with strategy and organisational priorities, in strong alignment with NO and Response

  • Operations teams.

  • Facilitate the signing of MOUs and contracts, with donors, Support Offices (SOs) and other relevant stakeholders.

  • Ensure appropriate waivers are in place to facilitate timely response implementation.

Implement response programme in accordance with commitments to meet international and WV standards:

  • Ensure that accessible beneficiary feedback mechanisms are established and functioning.

  • Ensure staff establish community accountability methods across all of the response program.

  • Monitor and identify risks to programme quality and coordinate resources to address them.

  • Ensure that all programmes are implemented, monitored and evaluated according to set plans and that agreements

  • with donors, SOs and other stakeholders are adhered to.

  • Ensure management meetings address quality risks, relevant monitoring data and community feedback.

  • Initiate resourcing mechanisms and ensure financial and material (in-kind) resources are managed according to WV

  • standards, donor and SO agreements.

Initiate response funding mechanisms with support of ND, RL & Regional HEA Director (RHEAD):

  • Ensure that funding is managed and accounted for in compliance with donors and Support Offices agreements and WV standards.

  • Ensure that programme and projects audits are planned and conducted as per WV audit regulations and donor government requirements.

  • Ensure that audit reports are responded to and recommendations implemented.

Ensure that response meets World Vision minimum quality standards and supports program improvement, reflection, learning and innovation:

  • Ensure previous response learnings from Global learning facilitator are reviewed in program design.

  • Encourage the incorporation of best practice and innovation in program design.

  • Ensure all functions have quality planning sessions to meet quality objectives of their TOR.

  • Ensure achievement level of all function quality objectives is monitored monthly and reported.

  • Ensure risks that prevent the achievement of quality objectives are reported and rapidly addressed.

  • Ensure mechanisms are established to identify, document, and share lessons learned with Partnership.

Oversee Security function, planning and implementation to ensure response staff and organisational safety and security:

  • Ensure staffing of Security function.

  • Provide oversight to implementation of security protocols as per CSR.

  • Facilitate inter-agency coordination for information sharing and intelligence sharing.

Ensure response internal and external reporting requirements are met:

  • Liaise with Programmes and Info Management to ensure internal and external reporting requirements are planned for

  • and reports are prepared.

  • Review and submit partnership programme reports.

  • Prepare and submit monthly management reports.

  • Ensure internal response coordination & information sharing mechanisms are functioning.

Ensure that response staff have appropriate housing, offices and information/communication systems:

  • Ensure that staff have access to appropriate office space/equipment, information/communication systems/equipment

  • and other facilities which enable them to carry out their responsibilities.

  • Ensure that all response vehicles and other equipment are well managed and maintained.

  • Where necessary, ensure that relevant staff have access to appropriate housing.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 5-7 years in leadership role in the humanitarian assistance and development sector, with a significant

  • portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Experience in serving as an organizational spokesperson to media and other external audiences.

  • Effective in written and verbal communication in English.

Preferred:

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders as well

  • as staff.

  • Ability to work in coordination with other humanitarian organizations.

  • Ability to analyse and make decisions in challenging situations in the absence of specific guidance and/or full

  • information.

  • Ability to communicate and model to staff positive behaviours which help them remain resilient and effective in dynamic and high pressure environments.

Work Environment:

  • Work hours are often in excess of 12 hours per day during difficult periods of the response.

  • Responses are often mounted in insecure or natural disaster-prone contexts, which may disrupt normal work patterns

  • and generate staff safety issues.

  • Work and housing environments may at times be well below normal standards in terms of facilities, equipment, food availability and hygiene.

Response Operations Director

*Country location to be determined based on response.

*Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

PURPOSE OF POSITION:

Response Operations Director leads the Operations team and oversees the implementation of the response activities. He/she transforms the response strategy into implemented reality, managing day-to-day sector activities and providing technical guidance to the Programmes team for design and programme quality.

KEY RESPONSIBILITIES:

Ensure program planning is informed by technical standards and operational viability:

  • Contribute to planning of sector requirements for people, funding and supplies.

  • Ensure all program designs are based on needs assessment findings (primary & secondary data) and analysis,

  • targets the most vulnerable/chronically and is operationally viable.

  • Ensure all programs refer to technical standards, consider government standards and are aligned with Strategic

  • Guidance and Do-Assure Dont Do (DADDs) for the First Phase of Emergency Responses and Sector Packages.

  • Ensure inclusion of advocacy issues and cross cutting themes are considered in design.

  • Ensure programs and projects are measured according to technical standards and Child Well-being targets.

  • Ensure Operations Plans are developed and implemented with community engagement, taking into account local capacities and utilising Do No Harm/Local Capacities for Peace (DNH/LCP).

Establish, lead, resource and staff Operations unit to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to National Office (NO) capacity building in the area of emergency response in coordination with NO

  • leadership and Human Resources (HR).

  • Determine Operations organisational structure and staffing plan with HR.

  • Monitor recruitment and deployment of Operations staff and plan for capacity development.

  • Ensure Operations staff handovers are conducted.

  • Develop Operations budget in coordination with Finance, ensuring strong alignment and coordination with

  • Programming team during budgeting and budget management process.

  • Plan for Operations transition/integration.

Conduct response operational planning to ensure effective coordination and timely delivery of response activities:

  • Plan and facilitate detailed operational plan and delegate responsibilities to carry out plan.

  • Ensure Accountability mechanisms are in place for Community and stakeholder feedback.

  • Planning process considers community requirements (i.e. timelines) and progress is monitored by Design, Monitoring & Evaluation (DME).

  • Facilitate planning between sectors to meet overall program goals.

  • Facilitate requirements planning with Support Services.

  • Ensure collaborative planning with external stakeholders such as UN Agencies, other NGOs and Government ministries where possible through coordination mechanisms.

Oversee implementation and monitoring of operations to ensure achievement of response goals and objectives and inform operational improvement:

  • Monitor results against sector plans and address identified issues.

  • Monitor expenditure reports and take corrective action with Finance and Programs.

  • Review Monitoring & Evaluation (M&E) and Accountability data with Sectors and Programs to identify and address any issues for operational improvement.

  • Review context analysis with Programs and Liaison for Operational Intent adaptation.

  • Review findings of learning events and evaluations with Programs to make operational improvements.

  • All evaluations of sector interventions are planned with DME to assess effectiveness and timeliness.

Oversee development and implementation of operations reporting systems to support timely and accurate reporting:

  • Establish and implement internal reporting system in coordination with DME.

  • Ensure Operations provide input for grant/donor and program milestone and reports to Programs.

  • Write report on quality risks and their resolution and submit to Response Director on regular basis.

  • Ensure that Operations meets reporting requirements for Clusters, Ministries and/or in-country stakeholders.

Ensure implementation of response operations according to safety standards with support from the Security function:

  • Organise security assessments for all field operations that inform a security plan.

  • Implement the recommendations of the security plan for all field operations.

  • Ensure security incident reporting protocols are complied with by operations staff.

  • Ensure Operations staff adhere to security standards for staff movement and communications.

  • Work with Security to ensure safe and effective Civil/Military relationships with armed actors.

Ensure operations meet WV minimum quality standards and support improvement, reflection, learning and innovation in sectors:

  • Ensure previous sectors learning from Global Learning Facilitator are reviewed.

  • Encourage the incorporation of sector best practice and innovation.

  • Ensure sector have a quality plan to meet quality criteria and minimum sector standards.

  • Ensure achievement of all function quality criteria is monitored and reported regularly.

  • Ensure risks limiting achievement of objective to quality criteria are reported & rapidly addressed.

  • Ensure mechanisms are established to identify, document, and share function lessons learned.

Coordinate with Support Services function for ongoing provision of funds, staff, equipment, vehicles and supplies to ensure timely implementation of operations:

  • Ensure Ops submit clear and timely budgets and funds requests to Finance.

  • Ensure Ops submit clear and timely staff plans to HR and immediately advises on changes.

  • Ensure Ops follow Finance procedures to rapidly process payments to suppliers.

  • Ensure Ops submit vehicle requirements to logistics and follow vehicles management guidelines.

  • Ensure Ops submit communications requirements to ICT and follow ICT procedures.

  • Address delays in Support Services to Response Manager for rapid resolution and waivers.

Identify, report and refer operational blockages caused by external actors to Liaison to be addressed through external advocacy:

  • Establish operation team protocols where sector and geographic leads identify and report where external actors are

  • delaying/preventing implementation.

  • Refer issues delaying implementation to Liaison to resolve through inter-agency coordination and/or government

  • relations.

  • Ensure protection issues are reported and addressed in coordination with Advocacy.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 5-7 years in leadership role in the humanitarian assistance and development sector, with a significant

  • portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Experience in program management and implementation of multi-sectoral emergency response projects.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Strong team leadership skills.

  • Emotional intelligence (self awareness, managing emotions and those of others, remaining calm/composed, dealing

  • with ambiguity and change).

  • Effective in written and verbal communication in English.

  • Academic and on-the-job training in at least one of the support services or response-sector relevant areas.

Preferred:

  • Understanding of the international humanitarian system, particularly the systems, structures and key actors.

  • Understanding of the key accountabilities that must be maintained in a response (beneficiaries, donors, peers).

  • Ability to lead operational planning processes.

  • Strong communication skills (oral and written) with ability to express ideas and concepts clearly and persuasively with

  • senior internal and external stakeholders.

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders as well

  • as staff.

  • Ability to work in coordination with other humanitarian organizations.

  • Ability to analyse and make decisions in challenging situations in the absence of specific guidance and/or full information.

  • Ability to communicate and model to staff positive behaviors which help them remain resilient and effective in

  • dynamic and high pressure environments.