World Vision International

Job Opportunities in Nicaragua

Es una organización cristiana humanitaria que desarrolla programas y proyectos que contribuyen con el Bienestar Sostenido de la niñez. Su Misión, Visión y Valores Centrales expresan un alto compromiso con los más vulnerables principalmente con los niños y niñas; es por eso World Vision contrata personas que cuenten con los conocimientos técnicos, las competencias, la experiencia y con un alto nivel de compromiso por el Bienestar de la Niñez.

World Vision oferta oportunidades de empleo en igualdad de condiciones, tomando como base fundamental las competencias, la experiencia y capacidades técnica definidas para cada puesto de trabajo, sin distinción de raza, origen étnico, nacionalidad, estado civil,  edad o discapacidad.

Como una organización enfocada en el Bienestar Integral de la niñez World Vision está comprometida en contratar personas que garanticen la protección de los niños y las niñas, que tengan conductas respetuosas con capacidad de denunciar comportamientos y acciones inapropiadas con los niños y las niñas.

World Vision está comprometida con atraer talento humano que encuentre en esta organización oportunidades para su crecimiento y desarrollo profesional en un ambiente donde se fomenta el trabajo en equipo, liderazgo compartido y la creatividad.

Gracias por su interés en formar parte de World Vision Nicaragua. Si tiene alguna pregunta sobre el estado de su solicitud, usted puede ir a la página World Vision y acceder con su nombre de usuario registrado y la contraseña para revisar sus aplicaciones "anteriores" y comprobar el estado de su aplicación.

Current Opportunities

Especialista Técnico de Protección Estelí

Título del puesto

Especialista Técnico Programa Niñas, Niños y Adolescentes libres de violencia

Área

Operaciones

Reporta a

Gerencia Técnica NNA libre de violencia

Programas con sede

Estelí y Boaco

PROPÓSITO DEL PUESTO

Asegurar calidad técnica y financiera en la implementación de modelos y metodologías del programa técnico Niñas, Niños y Adolescentes libres de violencia.

PRINCIPALES RESPONSABILIDADES

  1. Garantizar calidad técnica durante la implementación de modelos y metodologías del programa técnico en los PAs acompañados por el núcleo.

  2. Coordinar la capacitación y relaciones con socios claves del sistema de protección

  3. Establecer alianzas con organizaciones gubernamentales y no gubernamentales, empresas, iglesias y universidades en los territorios.

  4. Sistematizar la implementación del programa para la toma de decisiones que contribuyan a alcanzar la meta del programa

CONOCIMIENTOS, DESTREZAS Y HABILIDADES

Formación Académica

Licenciado en Psicología, Sociólogo, Trabajador Social, Abogado, Antropólogo.

Conocimientos y Habilidades

Conocimiento y experiencia en planificación estratégica y operativa en temas de protección.

Conocimiento y manejo de metodologías participativas con adultos y niñez.

Trabajar en coordinación con equipos multidisciplinarios.

Capacidad de análisis y síntesis.

Enfocado en resultados.

Licencia de conducir ( requerido)

Experiencia

Manejo de ruta de atención a NNAJ víctimas de violencia.

Experiencia comprobada de al menos 3 años en el trabajo de Protección de la Niñez.

Formulación, Administración y Evaluación de Proyectos de Desarrollo.

CÓNDUCTAS BÁSICAS PARA EL PUESTO

CONDUCTA ESPERADA

RESULTADO

  1. Respetar e implementar la Política de Protección de la Niñez.

  • Garantizar que WV es una Organización Segura para la Niñez

  1. Respetar las políticas y procedimientos establecidos como parte de los controles internos inherentes al puesto.

  • Prevenir y disminuir el Riesgo en las Operaciones

  1. Evidenciar congruencia entre los valores de la organización y la forma de relacionarse.

  • Demostrado en el manejo de las relaciones con el personal, NNAJ y socios valores y principios cristianos.

Especialista en Proyecto Social

Título del puesto

Especialista de Empoderamiento Comunitario y Patrocinio

Área

Patrocinio

Reporta a

Coordinador de Patrocinio en Núcleo

Sede

León

PROPÓSITO DEL PUESTO

Garantizar la implementación programática y presupuestaria del Plan de Compromiso Comunitario y Patrocinio (CESP) en los Programas de Área a nivel de núcleo, fortaleciendo las capacidades del personal sobre la programación de patrocinio contribuyendo a la participación comunitaria orientada al Bienestar de la Niñez y la transformación de patrocinadores a través de sus relaciones.

PRINCIPALES RESPONSABILIDADES

  1. Garantizar la implementación programática y Ejecucn financiera del Programa

  2. Asegurar el cumplimiento de las normas de programación de patrocinio en procesos de Diseño, Monitoreo y Evaluación de programas.

  3. Asegurar implementación de Plan Anual de Retención Nacional.

  4. Garantizar el seguimiento al Monitoreo de Bienestar de Niñez registrada a nivel nacional

  5. Garantizar la calidad de datos de los registros de Patrocinio para el análisis y uso de información en la programación.

  6. Fortalecer competencias sobre Patrocinio Integrado en la Programación para staff a nivel de núcleo.

  7. Garantizado el cumplimiento del 100% de indicadores de Patrocinio a nivel de núcleo.

CONOCIMIENTOS, DESTREZAS Y HABILIDADES

Educación

Ciencias Sociales (Sociología, Trabajo Social) y Ciencias Económicas y empresariales (administrador de empresas)

Conocimientos y habilidades

Capacidad para establecer buenas relaciones interpersonales con orientación al servicio.

Capacidad para analizar, sintetizar y comunicar eficazmente información clave.

Licencia de conducir vehículo 4x4 y motocicleta

Experiencia

Tres a cinco años de trabajo en Proyectos de Desarrollo enfocados en la niñez, manejando presupuesto.

Licencia o certificación requerida

Inglés comunicativo (hablado y escrito).

Coordinador de Voluntariado Nicaragua

tulo del puesto

Coordinador(a) de Voluntariado

Unidad

Voluntariado

Dirección

Sostenibilidad

Lugar

Managua

PROPÓSITO DEL PUESTO

Dirigir la estrategia de sostenibilidad por medio de la vocería de las causas de la niñez ante los voluntarios(as) y ante las instituciones de las que éstos(as) formen parte, promoviendo su involucramiento y fidelización con la causa y motivando su compromiso social con World Vision Nicaragua a través de participación en acciones comunitarias, corporativas y de recaudación de fondos.

PRINCIPALES RESPONSABILIDADES

Responsabilidades principales

Resultados finales esperados

% de tiempo

  1. Implementar la estrategia nacional de voluntariado de World Vision Nicaragua.

  • Actualizar la estrategia de voluntariado.

  • Definir plan operativo anual de la estrategia con acciones y presupuesto.

  • Identificar potenciales voluntarios capitalizando nuevas fuentes de financiamiento.

  • Proponer e implementar acciones para captar voluntarios locales corporativos e individuales.

  • Ejecutar plan para fidelizar voluntarios

  • Crear y actualizar mensualmente la base de datos.

  • Sostener comunicación relevante con voluntarios por medio de boletines electrónicos periódicos.

  • Desarrollar acciones de fidelización con voluntarios.

  • Dar soporte a la coordinación de marketing social en eventos especiales.

  • Coordinar con la Dirección de Operaciones la interacción de voluntarios con programas y proyectos en campo.

  • Coordinar con la Gerencia de Innovación la necesidad de voluntarios en la Oficina Nacional y Núcleos.

50%

  1. Diseñar y gestionar la implementación del programa de voluntariado corporativo de World Vision Nicaragua con enfoque en empresas e instituciones de modo que contribuya a la Estrategia de Sostenibilidad.

  • Diseñar una cartera de “productos” o actividades de voluntariado a ofertar a empresas, universidades y otras instituciones conjuntamente con la Dirección de Operaciones.

  • Enfocar las acciones de voluntariado a generar ingresos a través de aportes corporativos, institucionales e individuales.

  • Mantener la participación activa de WVNIC en los espacios regionales e internacionales de voluntariado de la Confraternidad.

  • Movilizar voluntarios en apoyo de la Campaña “Necesitamos a Todo el Mundo para Eliminar la Violencia contra la Niñez”.

  • Asegurar un plan de comunicaciones y relaciones públicas para relacionamiento con voluntarios corporativos.

30%

  1. Desarrollar programas de formación con voluntarios.

  • Voluntarios capacitados sobre aspectos de seguridad personal y organizacional, previa a la realización de eventos.

  • Voluntarios capacitados sobre el protocolo, Política y filosofía organizacional sobre Protección de la Niñez, evidenciados con la firma del acta de conocimiento.

10%

TOTAL

100%

CONOCIMIENTOS, DESTREZAS Y HABILIDADES

Educación

Licenciado en Comunicaciones, Relaciones Públicas, Mercadeo, Sociología o Ciencias Sociales, Humanidades o afines.

Estudios de posgrado en Comunicaciones, Relaciones Públicas, Mercadeo o Vinculantes.

Competencias y Habilidades

Habilidad para las relaciones públicas y negociación de acuerdos.

Inglés avanzado (escrito y oral fluido).

Excelentes habilidades de comunicación y de relaciones interpersonales.

Extenso conocimiento sobre Protección de la Niñez

Capacidad de análisis y de reflexión.

Capacidad de manejar grupos grandes.

Conocimientos básicos de Fotografía, videos, redes sociales, etc.

Capacidad de manejar bases de datos (CRM)

Capacidad de preparar propuestas, presupuestos, informes, boletines, etc.

Disponibilidad para viajar al interior y fuera del país.

Capacidad de relacionamiento con públicos diversos.

Experiencia

3 os de experiencia en puestos similares.

Trabajo en responsabilidad social corporativa, voluntariado, o similares.

Oficial de Diseño Gráfico y Comunicación Visual

PROPÓSITO DEL PUESTO

Contribuir en la implementación de la estrategia de sostenibilidad de World Vision Nicaragua por medio del posicionamiento de la marca institucional en la sociedad nicaragüense y la visibilización de los impactos alcanzados de la Oficina Nacional ante actores clave.

PRINCIPALES RESPONSABILIDADES

Responsabilidades principales

Resultados finales esperados

% de tiempo

Coordinar todos los trabajos de diseño gráfico requeridos por la Dirección de Sostenibilidad y la oficina de Visión Mundial en Nicaragua.

  • Elaborado todo el material promocional solicitado por la Dirección se Sostenibilidad para posicionar la marca de la institución y divulgar nuestra labor institucional a nivel nacional e internacional.

  • Diseñar banners, brochures, boletines impresos, electrónicos, informes anuales, planificador, calendario y todo lo que implique proyección de la institución.

  • Diseñar líneas gráficas de campañas.

  • Elaboración de contenido y recursos gráficos como revistas, folletos, anuncios, logotipos, entre otros.

  • Garantizada la calidad de los productos desde el inicio hasta su debida impresión de acuerdo a los estándares organizacionales.

  • Diagramación de todos los documentos anteriores.

40%

Contribuir al posicionamiento de la marca de World Vision Nicaragua y el compromiso social por medio de los diseños gráficos y audiovisuales.

  • Apoyar a la Dirección de Sostenibilidad en garantizar que los productos comunicacionales de la oficina nacional sigan la línea gráfica según estándares de marca.

10%

Contribuir con el banco de fotografías de World Vision Nicaragua.

  • Apoyar a la concretización de un banco de fotografías profesionales sobre la labor de World Vision Nicaragua.

  • Apoyar en la toma de fotografía de eventos y visitas que ocurran en WV Nicaragua.

10%

Coordinar todos los trabajos audiovisuales y de producción de la organización.

  • Elaborar audiovisuales de historias de éxito, documentales y spots de campaña, del trabajo de WV Nicaragua.

  • Realizar los guiones en conjunto con el área de story telling.

40%

Total

100%

CONOCIMIENTOS, DESTREZAS Y HABILIDADES

Descripción

Nivel

Mínimo

Preferible

Educación

Profesional en Diseño Gráfico

X

Especialización a nivel de audiovisuales.

X

Capacidad avanzada de generar materiales de diagramación, audiovisuales y comunicacionales,

X

Técnicas de comunicación oral y escrita.

X

Capacidad para manejar programas audiovisuales.

X

Capacidad para crear línea gráfica de campañas.

X

Capacidad para generar contenido gráfico y audiovisual

X

Enfoque y orientación a resultados.

X

Dominio del idioma inglés.

X

Dominio de paquetes computarizados en ambiente Windows y toda la Suite de Adobe Premiere

X

Experiencia

Experiencia en la generación de material gráfico. Audiovisual y producción de material comunicacional.

X

Capacidad comprobada de utilizar paquetes de diseño gráfico y audiovisual.

X

Response Programmes Director

*Country location to be determined based on response.

*Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

PURPOSE OF POSITION:

The Response Programmes Director oversees/leads the Sector Programming Team, including Program Officer(s), Design Monitor Evaluation (DME), Humanitarian Accountability and Information Management. The Programme Director supports the Response Director (RD) and Operations Director (OD) in designing the response strategy and operations plan and works in close coordination with both.

The Response Programmes Director is responsible to manage grant acquisition, assessments, monitor and humanitarian accountability and liaises with Support Offices (SOs), and international donors.

Response Programmes Director is part of the Response Senior Leadership Team. Response Programmes Director will coordinate/advise with Response Director (RD)/Senior Leadership Team (SLT) go or no go for proposals.

KEY RESPONSIBILITIES:

Establish, lead, resource and staff the programmes unit to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to National Office (NO) capacity building in the area of emergency response in coordination with NO leadership and Human Resources (HR).

  • Determine Programmes organisational structure and staffing plan with HR.

  • Work with HR to recruit and deploy Programmes staff and plan for capacity development.

  • Ensure Programmes staff handovers are conducted.

  • Develop Programmes budget in coordination with Finance.

  • Support RD and Finance in developing Response Budget, ensuring strong alignment and coordination with Operations team during budgeting and budget management process.

  • Plan for Programmes Unit transition/integration with NO, where applicable.

Lead the programme planning process to ensure alignment with context, humanitarian needs, response strategy as well as operational feasibility and technical quality:

  • Support development of operational intent plan to align with funding allocations ensuring operational feasibility and

  • technical quality.

  • Support Sectors and Operations Director to draft response plan.

  • Work with Grants, Acquisition and Management (GAM) to coordinate grant acquisition.

  • Write Operational Intent inclusive of targets.

  • Prepare project RACIs (responsible, accountable, consulted, informed) for new grants.

Oversee donor liaison and advocacy is undertaken to resource operations plan to address humanitarian needs. The Response Programmes Director will ensure that the GAM team undertake the following activities:

  • Monitor and analyse donor opportunities to ensure they align with operational intent.

  • Communicate humanitarian needs identified through assessments, monitoring data and community feedback to in-country donors and Support Offices International Programmes Groups.

  • Represent World Vision with potential donors (ECHO, DFID, EU, OFDA, etc.) including bilateral, multilateral and corporate.

  • Collaborate with Advocacy to influence donor funding strategies when appropriate.

  • Liaises with SOs regarding donor priorities and opportunities for funding.

  • Support Finance in the allocation and tracking of response funding to ensure response strategic priorities are funded and effective leveraging of available funding.

  • Support mapping of all funding sources with Finance.

  • Support funding allocation process (Private Non Sponsorship & grant opportunities) in coordination with Finance, Response Director and Operations to reflect response strategic priorities, operational realities and ensure compliance with relevant funding regulations.

  • Support Finance to track donor funding allocation and commitments to ensure response strategic priorities are funded.

  • Oversee development and submission of project proposals to donors to resource operations plan.

  • Develop project proposals with Operations, Advocacy, Finance and relevant Support functions and ensure stakeholders have the opportunity to review proposals and raise issues prior to submission to donors.

  • Ensure proposals are aligned with the operational plan, sector DADDs and standards.

  • Ensure proposals are aligned with accountability standards and basic DME requirements.

  • Maintain donor and SOs communications to facilitate funding acquisition.

  • Support Finance to ensure an up-to-date funding matrix.

Ensure support for Finance to establish grant management system to guarantee fulfillment of donor requirements:

  • Support Finance to conduct grant orientation or grant start-up workshops for relevant staff.

  • Plan and manage donor reporting to ensure that all donor requirements are met.

  • Support Finance with monitoring of grants for compliance with grant requirements.

  • Oversee planning, implementation, analysis and sharing of findings from assessments and program monitoring.

The Response Programmes Director will ensure that the DME team undertake the following activities:

  • Design and implement community consultation processes to ensure understanding of World Visions role, planned interventions and provide opportunities for input and feedback into programme and project designs.

  • Design and implement Information Provision plan to ensure that accurate and reliable information about the programme is made available and shared with communities in a timely and accessible manner.

Establish and support implementation of complaint and feedback mechanisms:

  • Document, implement and monitor complaint and feedback systems to ensure timely responses to communities.

  • Consolidate and analyse community complaint information to inform Operations and response management of key issues raised by beneficiaries.

  • Coordinate Humanitarian Accountability planning and learning with other accountability focused INGOs and LNGOs.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 3-5 years in leadership role in the humanitarian assistance and development sector, with a significant portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Experience in program management and implementation of multi-sectoral emergency response projects.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Work experience as Program Officer at least for 1-3 years in a country other than the home country.

  • Strong team leadership skills.

  • Emotional Intelligence (self awareness, managing emotions and those of others, remaining calm/composed, dealing with ambiguity and change).

  • Understand Humanitarian Industry and have proven experience within a relief setting.

  • Effective in written and verbal communication in English.

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders.

Preferred:

  • Previous experience working in complex emergency/rehabilitation settings.

  • Experience coordination with INGOs and other key stakeholders-High degree of negotiation and persuasion skills.

  • Ability to work with a reasonable level of comfort in high tension and high security risk situations.

  • Ability to maintain performance expectations in diverse cultural contexts psychologically stressful environs and physical hardships.

  • Ability to facilitate the creation of cross-functional project teams and the development of national strategies.

  • Excellent time-management and prioritization.

  • Demonstrates openness and transparency.

Response Director

*Country location to be determined based on response.

*Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

PURPOSE OF POSITION:

The Response Director (RD) has primary responsibility for directing the response from strategy to implementation, inclusive of performance and oversight of all aspects of the response. She/he should develop and maintain an efficient, cohesive team, while ensuring effective coordination and relationships with the other agencies, officials, beneficiaries, donors and all areas of the Partnership.

KEY RESPONSIBILITIES:

Develop and monitor implementation of response strategy that addresses WV strategic goals to meet humanitarian needs:

  • Lead response strategy development with National Director (ND), Regional Leader (RL), Partnership Executive Team

  • (PET) and other senior stakeholders.

  • Ensure primary and secondary information on needs inform strategy formulation.

  • Ensure context analysis informs strategy development.

  • Consult with ND and RL to ensure National Office (NO) strategy and plans (including Child Wellbeing targets) are taken into account in

  • response strategy formulation.

  • Ensure strategy aligns with anticipated capacity.

  • Monitor appropriateness of strategy in addition to implementation of strategy and transition plans.

Ensure response is staffed to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to NO capacity building in the area of emergency response in coordination with NO leadership and Human Resources (HR).

  • Determine response organization structure with ND and HR.

  • Conduct high-level workforce planning with HR and mobilise surge functions as required.

  • Oversee the recruitment of the RDs direct reports.

  • Ensure defined accountabilities under the Emergency Management System (EMS) are clear for each function including Term of Reference (TOR) objectives and qualitycriteria.

  • Ensure HR works with EMS functions to identify workforce requirements.

  • Ensure HR plans for capacity building with EMS functions.

  • Ensure HR develops performance planning and review processes that include quality criteria.

  • Ensure HR establishes a staff care function and mechanisms that support staff well-being.

  • Consult ND to plan Response team transition/integration.

  • Ensure adequate internal communications mechanisms are in place to ensure policies, information and decisions are shared with staff as appropriate.

Establish and maintain effective working relationships with humanitarian actors, government representatives, World Vision stakeholders, the media and general public:

  • Represent the response in Partnership Executive Team and Partnership Coordination Team (PCT) (where activated).

  • Identify and highlight areas of conflict to Response Senior Management Team (SMT), ND, RL and Partnership

  • Executive Committee (where activated).

  • Create and maintain collaborative relations and where appropriate partnerships with government, other NGOs, UN

  • agencies, civil society, churches, bi-lateral missions and donors.

  • Participate in consortium meetings and Response related national coordination meetings.

  • Ensure World Vision is represented at relevant technical and coordination mechanisms in-country.

  • Serve as an organizational spokesperson for media interviews, advocacy initiatives and other public events.

Develop and plan response to achieve response strategy goal and objectives:

  • Provide oversight to funding allocation (i.e. Private Non-sponsorship or PNS, grants, etc) to ensure alignment with

  • strategy and humanitarian needs.

  • Ensure response programme development meets World Vision and international standards.

  • Ensure that adequate funding to address humanitarian needs is acquired.

  • Ensure Advocacy staff are empowered to integrate advocacy across sectors and to develop child-focused advocacy positions which are aligned with strategy and organisational priorities, in strong alignment with NO and Response

  • Operations teams.

  • Facilitate the signing of MOUs and contracts, with donors, Support Offices (SOs) and other relevant stakeholders.

  • Ensure appropriate waivers are in place to facilitate timely response implementation.

Implement response programme in accordance with commitments to meet international and WV standards:

  • Ensure that accessible beneficiary feedback mechanisms are established and functioning.

  • Ensure staff establish community accountability methods across all of the response program.

  • Monitor and identify risks to programme quality and coordinate resources to address them.

  • Ensure that all programmes are implemented, monitored and evaluated according to set plans and that agreements

  • with donors, SOs and other stakeholders are adhered to.

  • Ensure management meetings address quality risks, relevant monitoring data and community feedback.

  • Initiate resourcing mechanisms and ensure financial and material (in-kind) resources are managed according to WV

  • standards, donor and SO agreements.

Initiate response funding mechanisms with support of ND, RL & Regional HEA Director (RHEAD):

  • Ensure that funding is managed and accounted for in compliance with donors and Support Offices agreements and WV standards.

  • Ensure that programme and projects audits are planned and conducted as per WV audit regulations and donor government requirements.

  • Ensure that audit reports are responded to and recommendations implemented.

Ensure that response meets World Vision minimum quality standards and supports program improvement, reflection, learning and innovation:

  • Ensure previous response learnings from Global learning facilitator are reviewed in program design.

  • Encourage the incorporation of best practice and innovation in program design.

  • Ensure all functions have quality planning sessions to meet quality objectives of their TOR.

  • Ensure achievement level of all function quality objectives is monitored monthly and reported.

  • Ensure risks that prevent the achievement of quality objectives are reported and rapidly addressed.

  • Ensure mechanisms are established to identify, document, and share lessons learned with Partnership.

Oversee Security function, planning and implementation to ensure response staff and organisational safety and security:

  • Ensure staffing of Security function.

  • Provide oversight to implementation of security protocols as per CSR.

  • Facilitate inter-agency coordination for information sharing and intelligence sharing.

Ensure response internal and external reporting requirements are met:

  • Liaise with Programmes and Info Management to ensure internal and external reporting requirements are planned for

  • and reports are prepared.

  • Review and submit partnership programme reports.

  • Prepare and submit monthly management reports.

  • Ensure internal response coordination & information sharing mechanisms are functioning.

Ensure that response staff have appropriate housing, offices and information/communication systems:

  • Ensure that staff have access to appropriate office space/equipment, information/communication systems/equipment

  • and other facilities which enable them to carry out their responsibilities.

  • Ensure that all response vehicles and other equipment are well managed and maintained.

  • Where necessary, ensure that relevant staff have access to appropriate housing.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 5-7 years in leadership role in the humanitarian assistance and development sector, with a significant

  • portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Experience in serving as an organizational spokesperson to media and other external audiences.

  • Effective in written and verbal communication in English.

Preferred:

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders as well

  • as staff.

  • Ability to work in coordination with other humanitarian organizations.

  • Ability to analyse and make decisions in challenging situations in the absence of specific guidance and/or full

  • information.

  • Ability to communicate and model to staff positive behaviours which help them remain resilient and effective in dynamic and high pressure environments.

Work Environment:

  • Work hours are often in excess of 12 hours per day during difficult periods of the response.

  • Responses are often mounted in insecure or natural disaster-prone contexts, which may disrupt normal work patterns

  • and generate staff safety issues.

  • Work and housing environments may at times be well below normal standards in terms of facilities, equipment, food availability and hygiene.

Response Operations Director

*Country location to be determined based on response.

*Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

PURPOSE OF POSITION:

Response Operations Director leads the Operations team and oversees the implementation of the response activities. He/she transforms the response strategy into implemented reality, managing day-to-day sector activities and providing technical guidance to the Programmes team for design and programme quality.

KEY RESPONSIBILITIES:

Ensure program planning is informed by technical standards and operational viability:

  • Contribute to planning of sector requirements for people, funding and supplies.

  • Ensure all program designs are based on needs assessment findings (primary & secondary data) and analysis,

  • targets the most vulnerable/chronically and is operationally viable.

  • Ensure all programs refer to technical standards, consider government standards and are aligned with Strategic

  • Guidance and Do-Assure Dont Do (DADDs) for the First Phase of Emergency Responses and Sector Packages.

  • Ensure inclusion of advocacy issues and cross cutting themes are considered in design.

  • Ensure programs and projects are measured according to technical standards and Child Well-being targets.

  • Ensure Operations Plans are developed and implemented with community engagement, taking into account local capacities and utilising Do No Harm/Local Capacities for Peace (DNH/LCP).

Establish, lead, resource and staff Operations unit to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to National Office (NO) capacity building in the area of emergency response in coordination with NO

  • leadership and Human Resources (HR).

  • Determine Operations organisational structure and staffing plan with HR.

  • Monitor recruitment and deployment of Operations staff and plan for capacity development.

  • Ensure Operations staff handovers are conducted.

  • Develop Operations budget in coordination with Finance, ensuring strong alignment and coordination with

  • Programming team during budgeting and budget management process.

  • Plan for Operations transition/integration.

Conduct response operational planning to ensure effective coordination and timely delivery of response activities:

  • Plan and facilitate detailed operational plan and delegate responsibilities to carry out plan.

  • Ensure Accountability mechanisms are in place for Community and stakeholder feedback.

  • Planning process considers community requirements (i.e. timelines) and progress is monitored by Design, Monitoring & Evaluation (DME).

  • Facilitate planning between sectors to meet overall program goals.

  • Facilitate requirements planning with Support Services.

  • Ensure collaborative planning with external stakeholders such as UN Agencies, other NGOs and Government ministries where possible through coordination mechanisms.

Oversee implementation and monitoring of operations to ensure achievement of response goals and objectives and inform operational improvement:

  • Monitor results against sector plans and address identified issues.

  • Monitor expenditure reports and take corrective action with Finance and Programs.

  • Review Monitoring & Evaluation (M&E) and Accountability data with Sectors and Programs to identify and address any issues for operational improvement.

  • Review context analysis with Programs and Liaison for Operational Intent adaptation.

  • Review findings of learning events and evaluations with Programs to make operational improvements.

  • All evaluations of sector interventions are planned with DME to assess effectiveness and timeliness.

Oversee development and implementation of operations reporting systems to support timely and accurate reporting:

  • Establish and implement internal reporting system in coordination with DME.

  • Ensure Operations provide input for grant/donor and program milestone and reports to Programs.

  • Write report on quality risks and their resolution and submit to Response Director on regular basis.

  • Ensure that Operations meets reporting requirements for Clusters, Ministries and/or in-country stakeholders.

Ensure implementation of response operations according to safety standards with support from the Security function:

  • Organise security assessments for all field operations that inform a security plan.

  • Implement the recommendations of the security plan for all field operations.

  • Ensure security incident reporting protocols are complied with by operations staff.

  • Ensure Operations staff adhere to security standards for staff movement and communications.

  • Work with Security to ensure safe and effective Civil/Military relationships with armed actors.

Ensure operations meet WV minimum quality standards and support improvement, reflection, learning and innovation in sectors:

  • Ensure previous sectors learning from Global Learning Facilitator are reviewed.

  • Encourage the incorporation of sector best practice and innovation.

  • Ensure sector have a quality plan to meet quality criteria and minimum sector standards.

  • Ensure achievement of all function quality criteria is monitored and reported regularly.

  • Ensure risks limiting achievement of objective to quality criteria are reported & rapidly addressed.

  • Ensure mechanisms are established to identify, document, and share function lessons learned.

Coordinate with Support Services function for ongoing provision of funds, staff, equipment, vehicles and supplies to ensure timely implementation of operations:

  • Ensure Ops submit clear and timely budgets and funds requests to Finance.

  • Ensure Ops submit clear and timely staff plans to HR and immediately advises on changes.

  • Ensure Ops follow Finance procedures to rapidly process payments to suppliers.

  • Ensure Ops submit vehicle requirements to logistics and follow vehicles management guidelines.

  • Ensure Ops submit communications requirements to ICT and follow ICT procedures.

  • Address delays in Support Services to Response Manager for rapid resolution and waivers.

Identify, report and refer operational blockages caused by external actors to Liaison to be addressed through external advocacy:

  • Establish operation team protocols where sector and geographic leads identify and report where external actors are

  • delaying/preventing implementation.

  • Refer issues delaying implementation to Liaison to resolve through inter-agency coordination and/or government

  • relations.

  • Ensure protection issues are reported and addressed in coordination with Advocacy.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 5-7 years in leadership role in the humanitarian assistance and development sector, with a significant

  • portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Experience in program management and implementation of multi-sectoral emergency response projects.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Strong team leadership skills.

  • Emotional intelligence (self awareness, managing emotions and those of others, remaining calm/composed, dealing

  • with ambiguity and change).

  • Effective in written and verbal communication in English.

  • Academic and on-the-job training in at least one of the support services or response-sector relevant areas.

Preferred:

  • Understanding of the international humanitarian system, particularly the systems, structures and key actors.

  • Understanding of the key accountabilities that must be maintained in a response (beneficiaries, donors, peers).

  • Ability to lead operational planning processes.

  • Strong communication skills (oral and written) with ability to express ideas and concepts clearly and persuasively with

  • senior internal and external stakeholders.

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders as well

  • as staff.

  • Ability to work in coordination with other humanitarian organizations.

  • Ability to analyse and make decisions in challenging situations in the absence of specific guidance and/or full information.

  • Ability to communicate and model to staff positive behaviors which help them remain resilient and effective in

  • dynamic and high pressure environments.