Job Opportunities with World Vision Niger

World Vision Niger has worked with the vulnerable children of Niger, their families and communities, since 1994.

Currently, World Vision Niger has a commitment to bring hope and help to vulnerable children and communities in the country through a range of holistic, integrated projects that promote change and improve well-being.

Thank you for your interest in working with World Vision Niger!

GRRT Finance Director

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

Provide Finance leadership and oversight for World Vision’s Global Responses / Category 3 emergencies. This includes budgeting, financial reporting, internal controls, Grant accounting and risk management. Often the person will also act as Support Services Director, which could additionally include oversight for Administration, IT, Fleet Management and sometimes Supply Chain. Normally the role is for Response start up, and the individual can be required to deploy within 24 to 72 hours from the onset of an emergency. The role is to establish various structures, systems, processes, policies and guidance, and to quickly recruit and build a new team. Budgets can vary, and can be $10 to $30 million during

the initial three months, and up to $100 million annually. Often these emergencies are in high risk contexts, with a shortage of skilled professionals, scarce resources, insecure locations with various armed non state actors, and high levels of fraud & corruption. There is pressure to quickly respond to humanitarian need, through often life-saving interventions, and the person needs be able to take intelligent risks under high pressure, on daily basis.

KEY RESPONSIBILITIES:

60% Deploy to Global Response to act as Response Finance Director:

  • lead Finance, Accounting and Grant Management teams for the Response.

  • establish Accounting and Finance systems.

  • create Finance policies, procedures and guidance.

  • establish financial reporting systems to generate accurate, timely and informative financial reports.

  • establish chart of accounts, within Field Office (FO) structure; ensure appropriate capture of Response support, technical and zonal costs.

  • determine Finance, Accounting and Grants structure, including Zonal offices.

  • recruitment of Local and International staff.

  • lead budgeting process; for the overall Response, for sectors, support services, zones and for Grants & projects.

  • track funding; approved and pipeline.

  • ensure spending is within available funds; advise Response Director on how to strategically use available funds, and lead in decision-making around entering into commitments in view of approved and anticipated funding.

  • lead with Grants management; start up workshops, timely and informative Grant financial reports, periodic meetings with Programs & Operations staff.

  • ensure compliance with donor requirements, including stipulated audits.

  • ensure appropriate Blocked Party Screening checks are in place.

  • fostering strong relationships with, and building capacity of, local Partner Agencies; capacity assessments, initial forming of relationships, developing of partnership agreements, capacity building, coaching / mentoring, agency visits,

  • review of reporting and project close out.

  • carry out risk assessments, and devise strategies to minimize risks to acceptable levels.

  • ensure Response is in compliance with taxation, labour and other laws of host government.

  • train and build capacity of Response Finance and Grants Management teams.

  • provide legal and business advice as appropriate.

  • periodically liaise with FO Finance Director (FD) and Regional Finance Director (RFD) as appropriate; ensure FO FD is informed of critical issues.

  • provide management advice to Response Director and Senior Management Team (both the team and individual members of the management team).

  • active member of SMT

  • post deployment, continue to engage with and support Response Finance Team as appropriate

  • other tasks as appropriate

Deploy to Global Response to act as Support Services Director:

establish Administration department including:

  • structure

  • staffing

  • systems and procedures

establish IT department including:

  • connectivity for office, sub-offices, team houses, warehouses

  • structure

  • staffing

  • systems and procedures

establish Supply Chain Management department including:

  • procurement & logistics

  • structure

  • staffing

  • systems and procedures.

Fleet Management:

  • establish vehicle fleet appropriate for size and duration of Response.

  • Fleet should be cost effective.

  • ensure appropriate controls are in place around vehicle usage, fuel, etc.

7.5% Support non-Global Responses:

  • smaller, but high profile, critical Responses.

  • will often be remote and / or part time support.

  • availability for back-stopping FO, Regional Office (RO) or GC Finance roles as appropriate.

5% Capacity Building:

  • facilitate training events, including simulations.

  • presentations to FO, Regional and other finance groups.

  • development learning materials.

  • coaching and mentoring of staff.

7.5% Emergency Finance systems improvements:

  • develop tools, policies and processes for emergency Finance.

  • participate in Finance Task Force Teams as appropriate.

10% 3UN (UNHCR, UNICEF & UN OCHA):

  • financial oversight of 3UN portfolio.

  • use of Power BI site to enhance visibility of 3UN portfolio / individual projects.

  • follow up on over spending with FOs / SOs.

  • assist with Project close out.

  • trouble shooting with FOs / SOs.

  • training for FO / SO staff on 3UN Finance and Accounting issues.

10% Cash & Voucher Programming (CVP):

  • oversight of CVP portfolio.

  • use of Power BI site to enhance visibility of CVP portfolio / individual projects.

  • trouble shooting with FOs / SOs.

  • training for FO / SO staff on CVP Finance and Accounting issues, including coding.

KNOWLEDGE, SKILLS & ABILITIES:

  • Minimum of 10 to 15 years Accounting and Financial experience in a Field Office for an International Non-Government Organisation, with a minimum of five years’ experience in Humanitarian programs, The candidate should have at least five years of Finance leadership in a Field Office. Ideally experience in leading Support Services (Administration, IT, Fleet, Supply Chain Management). Experience in risk assessment and risk management.

  • University degree in Finance or Accounting.

  • Chartered Accountant or Certified Public Accountant.

  • English is required.

  • Other languages an advantage (eg, French, Spanish, Portuguese, Russian, Swahili).

Preferred:

  • Knowledge of Generally Accepted Accounting Principles (GAAP), International Financial Reporting Standards (IFPS), Budgeting principles, Grant Management and Grant Accounting, familiarity with major donor (eg BHA, DFID, Global Affairs, Canada, Australian Aid, German Govt, ECHO, WFP) regulations, familiarity of Cash Voucher Programming, familiar with SunSystems and Power BI.

Work Environment/Travel:

  • Be able to travel at 24 to 72 hours’ notice for deployments, typically 3 months duration. Work environments are often high risk, insecure and challenging.

  • Be able to live in harsh conditions with limited supplies (eg electricity, internet, water, variety of food). Basic accommodation.

Data Analyst

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

The Data Analyst will play a critical role in collecting, analysing and curating advocacy data and evidence, to strengthen WV’s ability to invest in and carry out influential policy and external engagement work. S/he will contribute to monitoring and evaluating key advocacy work streams and interventions, and lead Advocacy & External Engagements (A&EE’s) contribution to the wider World Vision partnership effort to identify and implement creative and innovative digital solutions to better leverage World Vision’s research and evidence base for our advocacy priorities. This position will be responsible for analysing qualitative and quantitative advocacy data, designing impactful data visualizations, creating evidence-based products, and building capabilities across offices on monitoring, evaluating, and using data to enhance advocacy efforts.

KEY RESPONSIBILITIES:

Lead efforts to strengthen the digital presence of A&EE’s evidence base through data visualisation and other innovative solutions.

  • Identify and curate existing A&EE data and evidence, generated through research and programming.

  • Work with Knowledge Management to map existing data sources, needs, and evidence gaps across the team.

  • Manage the design and implementation of digital solutions to improve accessibility of existing data, and to meet data needs where possible.

  • Socialize new digital tools and products among global, regional, and field stakeholders, to encourage increased leveraging of A&EE data for advocacy planning and policy influence.

Contribute to the development and strengthening of a methodology to monitor and evaluate priority advocacy, policy, and external engagement outcomes.

  • Co-create guidance and tools aligned to advocacy’s theory of change to provide capacity building and alignment across WVI on advocacy and policy M&E.

  • Review, strengthen, and create indicators and data collection tools to support monitoring efforts.

  • Contribute to capacity building / training efforts to ensure A&EE M&E adoption across FOs, GFO and Sectors.

Provide dedicated support to the Advocacy Strategic Measures (ASM) process, which shows the contribution of advocacy and external engagement to the Partnership’s overarching goal.

  • Support efforts to train FOs and SOs on data collection tools and processes.

  • Manage data cleaning, verification, and analysis.

  • Co-create narrative reports and other data products for national, regional and global leadership.

  • Act as lead liaison to IT on business requirements and user testing.

  • Identify process improvements, and design and implement solutions.

KNOWLEDGE, SKILLS & ABILITIES:

  • 3-5 years of experience in quantitative and qualitative data analysis and visualization.

  • Experience in building and implementing monitoring and evaluation systems.

  • Demonstrated understanding of advocacy and policy.

  • A successful track record of building relationships and partnership to deliver programmes and partnerships across teams.

  • Demonstrated ability to work cross-culturally, cross-functionally, and cross-borders.

  • Strategic, analytical, creative and innovative thinking skills.

  • Bachelor’s degree and/or equivalent work experience in relevant area – international development, policy, social sciences or similar.

  • Proficiency in Power BI & Excel.

  • Excellent written and oral communication skills in English.

Preferred:

  • Proficiency in Spanish and/or French would be an asset.

  • Experience with gathering business requirements, designing business and/or technical process improvement solutions, and user testing.

  • Experience in a development, advocacy and/or relief agency.

Indicator Quality & Data Analytics Advisor

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

This position will lead a strategic function for the partnership, shaping the way standard indicators are designed and maintained, elevating the quality of the technical designs of projects and enabling higher quality data to be monitored and used for impact reporting. Specifically, the job holder will redesign the business process for designing and handling standard indicators use to report the partnership’s global reach and impact, ensuring it is more intuitive and accessible to users. The job holder will lead all technical discussions about the design and function of standard indicators across all funding streams and have decision authority on what new indicators can be created and used in programmes. In addition, the job-holder will support the global impact reporting efforts of the strategy realisation office, by developing and curating Power Bi reports in the global Impact Portal and performing various data analytics tasks.

KEY RESPONSIBILITIES:

Manage the quality of indicators used for impact reporting:

  • Has oversight, coaching and ultimate approval of the indicators that are allowed to be used in new programme and project designs.

  • Reviews request to create new indicators by Field and Regional Offices (ROs) and Global Center (GC) Sector and Ministry teams, across all funding streams in the partnership and provides feedback to make necessary changes to meet the global quality standards.

  • Has decision authority over which indicators requested by Field and Regional Offices and GC Sector and Ministry teams, get included in the global Compendium of Indicators, the partnership repository of indicators. By extension, it controls the quality of designs for new projects, as they can only used indicators from the compendium.

  • Develops new tools and guidance for designing new indicators with quality and rigour.

  • Ensures the ongoing curation of the Compendium of Indicators, coordinating and guiding input from the global center technical experts and regional and field office teams.

  • Leads technical discussions about the design and function of indicators and functions as SME for changes in Horizon that concern the monitoring of indicators and the calculation of the data.

  • Ensure the compendium of indicators is widely available and accessible across the partnership, including Field Offices (FOs), Global Center and Support Offices (SO), by acting as liaison person with Horizon to resolve access issues and providing training and coaching on how to use it.

  • Provide on-demand expert advice and technical support to FOs, ROs, GC and SO technical staff around designing and measuring standard indicators, cultivating a culture of impact reporting and data quality.

Data Analytics:

  • Process large data and develop reports to show progress towards the Global Strategy, such as the global Impact Scorecard, the partnership report to show progress on the global strategy to the Board.

  • Develope various Power Bi reports in the global Impact Portal, the partnership single source of truth for impact data, to demonstrate the impact of the partnerhip and make it accessible to use for all entities in the partnership at FO, RO, GC and SO level.

  • Strategic utilisation of the data-warehouse data for producing reports for leadership and other stakeholders as required.

  • Global reporting on outputs and outcomes, contributing to the Partnership Child Well-being Reporting process and products.

  • Provide training and mentorship to Field Offices on data analytics and impact reporting using Power Bi, as needed.

Strategic Initiatives:

  • Lead global projects involving the review and uptake of standard indicators across the partnership.

  • Engage in global research or evidence projects to support data analytics and reporting.

KNOWLEDGE, SKILLS & ABILITIES:

  • 7 years experience working in an INGO in a design, monitoring and evaluation role or related role. It implies a deep understanding of the role of indicators in the design of projects and at telling the story about the impact of the projects.

  • 7 years of experience using large datasets across different teams and fields, for data analytics and synthesizing coherent impact reporting.

  • Experience working in a cross-functional role and coordinating projects that require input from stakeholders across different teams.

  • Leading virtual sessions and communicating technical concepts and guidelines effectively.

  • Working with minimum supervision and delivering quality results on time.

  • Educated to academic level in a social sciences discipline (e.g., sociology, psychology) or related subject (e.g., math, statistics).

  • 7 years of experience using Power Bi (or similar tools) for data analytics and impact reporting. It implies a strong understanding of the functioning of data analytics software and proficiency in the coding language, e.g., DAX, Power Query etc. Certificate in use of Power BI software is an advantage.

  • Master’s degree is preferred.

  • English language skills (Necessary).

  • French, Spanish (asset).

Preferred:

  • Report writing and communicating effectively to influence change.

  • Experience and certification in SQL, Python or other programming languages is not required but would be considered an advantage.

  • Experience in working with World Vision and Horizon would be considered a strong advantage.

Work Environment/Travel:

  • The position requires the ability and willingness to travel domestically and internationally up to 15% of the time.

Communications Manager, VisionFund

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where VF/WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

We are looking for a creative and excellent writer and content manager to support VisionFund with the development of internal and external communications. Your role is to source, create and provide communications content that engages with and educates audiences about the impact of VisionFund's work across its network, globally.

You will support the President’s office and VisionFund leaders in developing relevant communication pieces using internal communication channels to foster and maintain a culture of knowledge sharing and engagement across VisionFund International.

Working alongside the Director, you will provide high quality communication and content to support marketing and fundraising, website, branding and also meet internal communication objectives and projects such as the Annual Report, donor reporting, among others.

KEY RESPONSIBILITIES:

Develop strategic global internal and external communications:

  • Position VFI as a leading global MFI organization by communicating best practice and achievements, to change perceptions of microfinance and influence behaviours of key audiences.

  • Resource and manage communication content, guidance and review for all collateral and messaging for internal and external audiences including writing the annual report and other ongoing communiques to staff and board members.

  • As needed, account manage external agencies/printers and freelancers to produce creative communication projects together with Marketing staff.

  • Accountable for the overall distribution of content through various channels, including media, website, social media and various internal communication channels.

  • Manage and ensure quality is retained on platforms holding VisionFund content, e.g. casual content library, WV media library, WV Central, TheNet and any other chosen platform.

  • Advise, maintain and write content for the VisionFund website and intranets, as well as social media platforms.

  • Work with and support the Director to strategize and implement crises and issues engagement plans.

  • Implement best practice measurement and evaluation tools to monitor communications projects and strategy.

  • Monitor and evaluate effectiveness of communication channels & content. Measuring impact and using insights to improve communication at VFI.

Manage content including creation and distribution:

  • Accountable for the overall acquisition of distribution of content through various channels, including media, website, social media and various internal communication channels.

  • Resource and manage communication content, guidance and review for all collateral and messaging for a mix of internal and external audiences.

  • Manage and ensure quality is retained on platforms for holding VisionFund content, e.g. casual content library, WV media library, WV Central, TheNet and any other chosen platform.

Manage internal communication channels to foster and maintain staff engagement:

  • Write and create dynamic, brand appropriate pieces/presentations and messaging for staff, board and external audiences.

  • Develop, implement, review and evaluate new and innovative ways to engage staff in VisionFund International and MFIs as well as to communicate across the Partnership.

  • Working with the Communications Network Officer, identify, research and edit news, updates and stories from around the network and share content through internal communications channels.

  • Work with Director to provide support to senior leadership team by sourcing or creating resources and communication guidance on presentations and other collateral and messaging.

Support Fundraising /Sales Focus:

  • Support the Director of Marketing and Engagement to implement marketing strategy for VFI and for fundraising by managing creation and flow of content.

  • Align communications strategy with engagement objectives.

Work with the Communications Network Officer:

  • In partnership, implement a programme of communication skills training to build capacity in the MFI network.

  • Work with the Network Communications Officer to provide training through various methods including group training sessions, one-to-one support, on the job training and the creation of training materials.

  • Set and monitor communication assignments and direct MFI and World Vision communicators to deliver written, photo and video content.

  • Develop and build capacity so that Network Communicators contribute to the global external communications effort, by providing stories and news on relevant and timely development and local and/or regional successes.

KNOWLEDGE, SKILLS & ABILITIES:

  • Experience writing content for various platforms, including websites, press releases, newsletters.

  • Experience managing and overseeing creative projects, including working with external providers.

  • Experience in creating presentations.

  • Experience in teaching and/or mentoring individuals or groups, and creating necessary support materials.

  • Five years working in field of communications or equivalent field.

  • Experience working overseas with other cultures, especially in a developing country.

  • Experience in internal communications and change management.

  • Experience in content management, such as uploading and inputting metadata into content databases.

  • Experience working as part of fundraising team and knowledge of its necessary resources.

  • Undergraduate degree (preferably in communications or equivalent).

  • Proven excellent written and verbal communication skills, journalistic experience desirable.

  • Excellent interpersonal skills (specifically working with CEOs and people from other cultures).

  • Excellent working knowledge of Word, Excel, PowerPoint, Photoshop, Final Cut.

  • Ability to shoot and edit basic video and take well-framed, appropriately exposed photos.

  • Confident working with digital content, including working in back-end systems and databases, creating different file types and uploading to online platforms.

Preferred:

  • Working knowledge of design tools such as Photoshop, InDesign.

  • Understanding and awareness of cross-cultural communications.

  • Knowledge of development issues.

  • Fluency in other languages, in particular Spanish or French desirable.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 10% of the time.

International Recruiter

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

World Vision International is looking for a Bi-Lingual (English/French) International Recruiter, motivated to find great talent for the organization. As a Talent Acquisition team, we are united to deliver an outstanding customer experience, linking high performing talent with fulfilling opportunities to serve the world’s most vulnerable children.

We are seeking an experienced International Recruiter with knowledge of how to extensively source for talent globally in relief and development contexts, the know-how to reach them, and the experience to land and bring them onboard.

You will have experience in recruiting high volume middle level management and technical positions, as well as all aspects of the sourcing, selection and offer process ensuring a positive candidate experience.

This position will provide effective, transparent and legally compliant international recruitment services. They will serve as a trusted partner and provide consistent outstanding customer service to clients, ensuring positions are filled with exceptional servant professionals in order to deliver quality ministry to the communities and children we seek to serve. This will be accomplished through influencing key clients and stakeholders, building strategic referral networks and talent pipelines, forecasting, sourcing, screening, assessing and guiding selection processes with the goal of filling roles within the agreed timeline in the most cost effective manner.

World Vision is a Christian humanitarian, development and advocacy organization devoted to improving the lives of children, families and their communities around the world. Our 42,000+ staff members working in more than 90 countries are united through our ethos, mission and shared desire for all individuals, especially children, to overcome poverty, inequality and injustice.

KEY RESPONSIBILITIES:

Client Management, Customer Service & Strategy Development:

  • Conduct thorough Position Brief (intake meeting) with hiring manager for each position posted.

  • Coordinate with Regional and National office leaders/hiring managers to forecast hiring needs and create a diversity sourcing and recruitment strategy as needed.

  • Develop, build and maintain relationships with hiring managers and People & Culture (P&C) staff in West Africa and other designated group of hiring offices in order to fill all international assignee vacancies in a timely manner.

  • Provide high touch end-to-end process support to clients by actively engaging with hiring managers, P&C Business Partners and candidates throughout the entire search process, providing frequent (weekly) updates on the progress of the search and incorporating feedback.

  • Develop, build, and influence candidate relationships through ongoing communications regarding questions, updates, and status during the search process.

Candidate Sourcing & Screening:

  • Develop and maintain multiple channels and networks to build a deep, diverse, and reliable sourcing pools from French speaking countries, group of countries or technical or functional areas. Proactively identify and develop effective sourcing strategies (e.g. networking contacts, system queries/searches, religious institutions, College/Universities presentations).

  • Source potential candidates on LinkedIn and DevEx and also on other platforms. Work with assigned Sourcing Specialist on hard to fill roles as needed, and getting highly qualified French speaking candidates.

  • Craft and send personalized recruiting emails with current job openings to passive candidates. Create advertisements and job postings using WVI guidelines and templates.

  • Maintain knowledge of and sensitivity to the constantly changing environment of the marketplace relative to the sourcing and recruitment of qualified professionals in the development sector.

  • Work in close partnership with hiring managers to achieve service level agreements and recruitment objectives for assigned positions by verifying appropriate position requirements, budget and target source.

  • Conduct effective screening, interviewing, and assessments for the best candidates for a position match using behavioural interviewing techniques.

  • Develop, build and maintain candidate relationships through ongoing communications regarding questions, updates and status during the interview process.

Recruitment Administration and Systems Support:

  • Negotiate offer with selected candidate within limits specified by hiring office and issue contract for candidate selected.

  • Initiate PAF (Payroll) paperwork based on candidate acceptance.

  • Coordinate with Global Centre Onboarding team (GC_Onboarding) to ensure appropriate orientation/on-boarding support is provided to new hires.

  • Coordinate new hire relocation with support from GC_Onboarding.

  • Support staff and Regional or National P&C in process of relocating new hire to new assignment/location (salary & benefits administration changes, logistics, Visa/travel arrangements).

  • Utilize Workday recruitment tool appropriately and efficiently to ensure consistent, timely and accurate data entry and management.

  • Maintain current knowledge of applicable laws, regulations and trends in recruitment, WVI organizational policies, benefits and compensation, relocation and repatriation.

  • Conduct recruitment responsibilities in a professional, strategic, service-oriented, responsive, innovative, ethical and cost effective manner in accordance with WVI goals and Christian principles.

General:

  • May work on other recruitments other than those of their clients.

  • May support Talent Acquisition Manager/ Leadership Recruiters in various hiring needs including translation and local coordination of interviews and processes of West Africa recruitments.

  • Will attend regular and monthly team meetings and training conferences.

  • Maybe required to travel for official matters as required and other duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES:

  • Bi-lingual language abilities- written and spoken fluency in English and French.

  • A minimum of 5 years of human resources, talent acquisition, governance or programs related experience.

  • A minimum of 5 years of experience of recruiting and working in a high volume organization.

  • Bachelor’s degree or equivalent of 7 years of on the job training in recruitment.

  • Experience in recruitment of professional and technical positions.

  • Demonstrated ability to use creative sourcing and networking skills to connect with talent in different professions.

  • Successful skills and ability to prioritize effectively and manage multiple projects in a fast paced and ever-changing multinational organization.

  • Full-cycle recruiting experience.

  • The ability to operate within a geographically dispersed organization.

  • Experience in international/global workforce in Africa context and possess cross-cultural sensitivity, knowledge of and ability to work with people of diverse backgrounds.

  • A deep understanding and passion for recruitment , aware of the latest trends and global talent market.

  • Proficiency with Microsoft Office and Workday.

  • Certification in Internet Recruiting, Social Talent or equivalent certification.

  • Targeted Selection certification or behavioural interviewing training.

Preferred:

  • Working knowledge of Humanitarian INGO’s in West Africa, and knowledge of relief contexts is highly desirable.

  • Experience in forecasting of workforce/staffing needs.

  • Demonstrated computer literacy to include experience in tracking recruitment outcomes/metrics.

  • Expertise in advanced internet searching, candidate research, and cold-calling.

  • Confidence in all settings when advising/partnering with business partners, hiring managers and other stakeholders.

  • Must be in full agreement and support of WV’s Core Values, along with spiritual maturity to evaluate candidate’s motivational fit for the organization.

  • Solutions-oriented with strong problem-solving and follow-up skills.

  • A self-starter who is driven to find the best candidates for the positions and can work in an environment with minimal supervision; team player, collaborator, and able to effectively network amongst all levels within and outside of the organization.

  • Must have strong interpersonal, negotiation and oral/written communication skills - ability to provide exceptional customer service.

Work Environment/Travel:

  • The position requires ability and willingness to travel up to 10% of the time.

Investment Manager, VisionFund

*The ability to work during UK / European time zones is highly preferable.

*Please submit your CV in English.

PURPOSE OF POSITION:

VisionFund International (VFI), the microfinance subsidiary of World Vision, manages a global network of microfinance institutions (MFIs). In order to efficiently align all VFI financial resources behind strategy and impact, an investment function has been established to ensure rigorous, objective, and transparent investment decision making.

The Investment Manager reports to the Global Asset Management Director and provides analysis and reporting at both the transaction and portfolio levels, as well as supporting treasury needs.

KEY RESPONSIBILITIES:

Investment Transaction and Analysis:

  • Vet investment proposals for Investment Committee sponsorship and/or relevant approvers.

  • Coordinate approvals (and any information needed) on investments that are not required for Investment Committee.

  • Producing materials needed for investment approvals beyond the Investment Committee – i.e. Board Approvals, etc.

  • Design and manage the underwriting process for all new investment proposals (equity and debt), including financial and market assessment in conjunction with impact and risk.

  • Work with MFIs to resolve gaps and concerns, and escalate severe problems or issues to senior management.

  • Responsible for reporting VFI’s investment pipleine including renewals.

Develop and write investment proposals for equity and debt transactions to be reviewed by the Global Asset Management Director and Impact Investment Committee for approval:

  • Work cross functionally with VFI Risk, Impact, Strategy and Regional teams to complete market and entity level assessments of investment risk/return/impact profile. Participate in Investment Committee Working Groups to assess MFI action plans.

  • Research and interpret company data to facilitate investment proposal recommendations, including interviews with MFI management and other stakeholders.

  • Evaluate credit applications utilizing CAMELS methodology (Capital adequacy, asset quality, management, earnings, liquidity, and market sensitivty).

  • Design and utilize financial modeling to assess valuation.

  • Maintain up-to-date knowledge of industry happenings and current events, conduct primary and secondary research from industry sources.

  • Responsible for the coordination of and preparation for Impact Investment Committee meetings, including organizing meetings, preparing meeting materials and assembling pre-read packs, presentation of investment proposals for approval when needed, and recording of meeting minutes.

  • Lead Investment Committee meetings, including setting agendas, moderating, and sponsoring investment proposals for approval.

  • Report to Impact Investment Committee performance on previously approved investment trasactions and assist Global Asset Management Director in following up accountability for investment contingencies.

  • Work directly with MFIs to resolve gaps and concerns, and escalate severe problems or issues to senior management.

  • Identify potential investment opportunities.

  • Responsible for updating the Investment Policy and Terms of Reference.

  • Provide investment pipeline for casfhlow forecasting.

Portfolio Management and Reporting:

  • Evaluate existing investment strategies both for performance monitoring and for potential opportunities to increase efficiency through structural or other modifications.

  • Periodically review performance and risk across all investments.

  • Collect and analyze MFI rolling funding forecasts.

  • Maintain awareness of market, economic, and political developments that impact the risk profile of the portfolio.

  • Manage portfolio analysis (performance, composition, etc.) and reporting to SLT, Impact Investment Committee, Management, and the Board.

Treasury and Other Support:

  • Provide support to the folowing treasury functions as needed:

  • Contribute to ad hoc financial analysis requests and projects in order to cross train and support the wider team when possible.

  • Assist with the GC Investment component of the annual planning process, including compiling MFI funding plans.

Project Resource Management:

  • Continually provide a proactive problem solving approach to issues and delays to ensure a timely implementation of the project and/or response to lenders.

  • Communicate effectively with internal GC departments, regional teams and MFI management teams.

  • Continually report on project progress internally.

  • Coordinate all stakeholders and ensure each is doing what is required of them to complete projects / external requests.

  • Resolves any issues and solves problem throughout the life of the project.

  • Acts as a mediator between stakeholders and the Finance team.

KNOWLEDGE, SKILLS & ABILITIES:

  • At least 5 years direct financial analysis experience, ideally in banking or related investing or lending practices.

  • Demonstrated intercultural communication and influencing skills.

  • Theoretical knowledge of and/or experience with foreign currency risk and hedging.

  • Bachelor Degree, preferably in Finance, Accounting, Business, Economics or related quantitative discipline.

  • Strong MS Excel skills required, with competency in intermediate to advanced functions.

  • Advanced knowledge of financial markets.

  • Fluency in written and spoken English.

Preferred:

  • International / Multinational experience preferred, in particular in emerging markets.

  • Masters Degree (MBA, MS Accounting, etc) and/or professional certification (CPA/CFA).

  • Highly organized, with the initiative and ability to work with limited supervision.

  • Ability to work in a fast-paced environment on multiple projects under tight deadlines.

  • Ability to work effectively within a small team setting.

  • Organized, detail oriented and extremely thorough while having the confidence and communication skills to ensure work processes are completed accurately and appropriately.

  • Strong problem solving skills and demonstrated ability to take initiative and critically analyze processes and procedures in a push toward constant improvement.

Work Environment/Travel:

  • National/international travel anticipated up to 10% of the time and flexibility to communicate with colleagues in different timezones (email/skype/phone).

  • Experience working with colleagues in different languages and timezones.

App Product Manager

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

We are looking for an App Product Manager to join our team in World Vision during this exciting time of organisation-wide digital transformation and revitalisation of World Vision’s child sponsorship experience.

The App Product Manager (IT Manager III) role is responsible for leading the design and development of the new global Mobile App for World Vision in alignment with agreed global roadmap and strategic goals of the organization. In collaboration with stakeholders across local and global teams, this role will provide global leadership in the intersection of marketing and technology and will be responsible for successful delivery of the global Mobile App product to be launched to World Vision child sponsors in several markets within the next year.

This role has a responsibility for activities that contribute to planning, creating and implementing an IT vision and strategy for global Mobile App aligned with the company’s strategic business plan. They own the development of global standards, technology architecture, technology evaluation and deployment as well as user interface and experience of the global Mobile App. They manage small to large teams of people responsible for developing and delivering IT solutions for the business and customers. Each role within this job family provides technical and business leadership to their organizations as well as to the business.

App Product Manager is involved in the full systems life cycle of the global Mobile App and therefore are responsible with the assigned teams and partners for user experience and interface design, business and technical requirements, technical design, coding, testing, and implementation that is delivered according to business requirements on time, within budget and in alignment with the agreed roadmap and strategic goals. Responsibilities include participation in component and data architecture design, technology planning, product evaluation, advanced testing processes and buy vs. build recommendations as well as user testing and related user experience and interface enhancements. Individuals

also provide input to project plans related to the global Mobile App initiative.

IT Leaders are also responsible for analyzing trends in technology, assessing the impact of emerging technologies on the business, providing solutions to address technology and business issues, and managing financial resources while ensuring the development of high-quality technology solutions. These solutions must be developed at the best possible cost and be aligned with customer and business needs while establishing relationships with employees and key internal and external stakeholders. They are also responsible for participating and leading the development of an IT governance framework that defines the working relationships and sharing of IT components among various IT groups within the organization.

To be successful, individuals must possess a combination of business, technical and leadership skills and competencies. This requires an understanding of client’s business needs, processes and functions. They also need a solid knowledge of IT infrastructure, architecture, applications development and support, networks, and computer operations. In addition, individuals working in this job family must have excellent communication skills and the ability to influence others.

KEY RESPONSIBILITIES:

Business and IT Strategy:

  • Implements the tactical components of the IT strategy at an Enterprise level.

  • Works with business partners across fundraising offices and global functions to understand business needs.

  • Develops high level scope, leads product roadmap and defines backlog items that guide the Agile software development team.

  • Manages the development and implementation of global Mobile App to support business strategy.

Change Management:

  • Embraces and executes change through frequent, communication to staff and clients about the change and the impact of the change (individual and business).

  • Consistently advocates for the change.

  • Coaches staff through the change.

  • Identifies and removes obstacles to change.

Governance:

  • Provides input into demand management process and executes on plan.

Architecture & Design:

  • Provides input to technology planning within a functional area.

  • Implements solutions consistent within current context of overall architecture

  • Identifies and oversees documentation of business and technical requirements.

  • Oversees creation and review of technical design specifications and signs off final requirements

  • Identifies better sources of data feeds and interfaces with architects to ensure their feasibility with corporate data warehouse, when needed.

  • Influences in planning with Architecture team to define, plan, analyze, implement and operationalize enterprise data model.

Project Planning:

  • Participates in all project planning processes within a functional area.

  • Leads strategic planning and provides guidance and expertise on UX/UI, system options, risk, cost vs. benefits and impacts on business processes and goals.

User Experience:

  • Oversees user experience and user interface design, development and enhancements in collaboration with key stakeholders

  • Possesses a fundamental understanding of end-to-end customer experience integration and dependencies

Process Improvements:

  • Implements defined process improvements.

  • Increases understanding of Agile practices, Lean Startup, new technologies opportunities and other new trends.

Finance:

  • Participates in the development of IT budgets.

  • Tracks and takes appropriate steps to stay within budget.

  • Provides high-quality services at optimal cost to customers.

  • Measures service performance and implements improvements.

IT Technology Development:

  • Develops and implements technologies to improve the performance of a business efficiency and effectiveness.

Service Level Agreements (SLAs):

  • Participates and provides input to the SLA development process.

  • Ensures internal SLAs are met.

Vendor Management:

  • Provides advice and counsel to the vendor relationship decision-making and contract development processes.

  • Reviews service provider performance.

  • Identifies and confirms performance problems and notifies contract managers.

Resource Management:

  • Meets regularly with team to gather work statuses.

  • Discusses work progress and obstacles.

  • Provides advice, guidance, encouragement and constructive feedback.

  • Ensures work, information, ideas, and technology flow freely across teams.

  • Establishes measurable individual and team objectives that are aligned with business and organizational goals.

  • Documents and presents performance assessments.

  • Recognizes and rewards associates commensurate with performance.

  • Implements organizational practices for staffing, EEO, diversity, performance management, development, reward and recognition, and retention.

Workforce Planning:

  • Identifies the roles, skills and knowledge required to achieve goals.

  • Ensures staff has the resources and skills needed to support all work initiatives within the assigned function or Center of Competency (COC).

  • Participates in IT workforce deployment activities.

KNOWLEDGE, SKILLS & ABILITIES:

  • Master’s (or Bachelor’s) Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.

  • Requires experience in supervising and building relationships with people at a variety of levels.

  • Typically has 7 to 10 years of relevant IT and business work experience.

  • Requires demonstrated ability to launch and deliver a single IT project on time and within budget with a customer-first mindset.

  • Understanding and experience with Agile methodologies.

  • Effective in written and verbal communication in English.

Preferred:

  • Strategic thinking with attention to detail and bias for action.

  • Proactive, self-starter with excellent project management skills and ability to manage multiple tasks effectively.

  • Proven leadership experience of managing a team.

  • Interpersonal skills and developing relationships with team members and customers.

  • Outstanding communication, presentation and leadership skills.

  • Overall understanding of technologies used in the product.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally.

Global Asset Management Director (Maternity cover)

*Preferred position location: Europe. Other locations to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Open for full time and part time employment.

*Please submit your CV in English.

PURPOSE OF POSITION:

The Global Asset Management Director (GAMD) is a new role within VFI Global Finance.

Reporting to the CFO of VFI and managing a team of five employees, the GAMD has responsibility for the VFI global balance sheet and ensuring it is aligned behind the Our Livelihoods Promise strategy. The GAMD will manage and coordinate the asset and liability sides of VFI's balance sheet together with the treasury processes of the Group. As well as 'running the bank' and liaising with WV Treasury, this role will also centrally drive and oversee global liquidity and solvency in the field and improve the Group's treasury systems and processes to ensure efficiency and informed decision making.

This is a key strategic role to achieving the 2030 Strategy.

KEY RESPONSIBILITIES:

  • Oversight of both the Global Debt Capital Management function (responsible for the raising and management of external finance) and the Global Investment Management function (responsible for the deployment of that finance around the Network). A key element of the role is to ensure that these asset and liability sides of the balance sheet are effectively managed and coordinated.

  • For liability side, the GAMD must ensure that the Group is appropriately and efficiently funded. This includes ensuring that relationships with external lenders are maintained and developed; ensuring that new funds are effectively and efficiently sourced; and managing the debt at MFI level. A strong working relation should also develop with the Fundraising/Grants teams.

  • For the asset side, the GAMD must ensure that capital (whether debt or equity) is effectively deployed within the MFIs in a way that assists in maximising impact. A strong working relation should develop between the GAMD’s team and the Regional Heads and MFI management to ensure that their regulatory capital and liquidity needs are appropriately serviced. The GAMD must ensure a rigorous, objective and transparent decision making process.

  • Overall responsibility for VFI cash flow and capital forecasting, including driving effective central oversight of MFI liquidity and capital levels.

  • The GAMD is responsible for the management of the interest rate and FX risk that arises around the group, including risks relating to debt and investments.

  • Ensure that all regular and ad hoc reporting on treasury is carried out with sufficient quality and timeliness.

  • Ensure the function staff receive appropriate training in treasury. Mentor and coach the team to ensure their well being and effectiveness.

  • A key member of both the ALCO and IISC committees.

KNOWLEDGE, SKILLS & ABILITIES:

  • A minimum of 15 years professional relevant experience; a minimum of 10 years external experience working in the treasury or capital markets functions of a multinational organization, preferably at a Group level.

  • Debt capital markets experience including the issuance of a variety of debt instruments and managing the debt investor relationships that arise from that.

  • Design and management of the intra-group funding strategy of a financially regulated group to assist in the movement of capital around the group.

  • Management of balance sheet risk including interest rate risk, liquidity risk and foreign exchange risk.

  • Must be cross culturally sensitive as will work with associates from every area of the world.

  • Able to balance Christian values with commercial practices.

  • Fluency in English.

Preferred:

  • MCT (or equivalent treasury qualification) or CFA (or equivalent asset management qualification) qualified.

  • MBA preferred.

  • CPA/ACA (or equivalent) accounting qualification preferred.

  • Good project management and organizational skills; a balanced and respectful approach to teams' differing responsibilities; excellent communication, presentation and influencing skills in both oral and written forms; effective coach - able to train people in VisionFund policies and procedures formally and informally; solid understanding of financial reporting and performance measurements and planning/forecasting; and consulting skills to be able to analyze, recommend solutions, mentor and direct people.

Work Environment/Travel:

  • Travel: Up to 15% travel is required.

Asset Management Associate, VisionFund International

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where VF/WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

VisionFund International (VFI), the microfinance subsidiary of World Vision, manages a global network of Microfinance Institutions (MFIs). In order to efficiently align all VFI financial resources behind strategy and impact, an asset management position within the Finance Department (under the Global Asset Management area) has been established to support the coordination of VFI’s asset and liabilities and also support the monitoring of the MFI network’s liquidity and solvency. This role will compile information to help ensure VFI is compliant with its liquidity and solvency policies and with third party lenders.

The Asset Management Associate reports to the Global Asset Management Director but works very closely with the Investment Manager, Capital Markets, Risk and the Finance and Transformation Operation team. This will role coordinate and interact with these individual/teams on a daily basis and will support on carrying out the CFO’s priorities for the Finance department.

KEY RESPONSIBILITIES:

Liquidity and Solvency Monitoring:

  • Updating cash flow for the Global Centre on a monthly basis and providing updates to the Global Asset Management team – this is done by working close with Investment Manager, Capital Markets team, Accounting and Reporting teams to receive information from them on time each month.

  • Along with the Regional Finance team, review liquidity and solvency throughout the MFI network and provide updates to the Global Asset Management team.

Asset and Liability:

  • Responsible for producing Asset and Liability Committee (ALCO) related reporting and assist on analyzing the data such as: Assisting with the analysis of loan performance (aging, maturity matching, interest rate risk, etc.) on a quarterly basis.

  • Compile ALCO materials from different groups and draft agenda by a specific deadline.

  • Secretary for ALCO – responsible for taking minutes and forwarding them to relevant parties.

VFI MFI Network Portfolio:

  • Assist the Investment Manager to create portfolio report on a monthly basis.

  • Assist the Investment Manager to provide analysis on portfolio.

VFI Investments:

  • Work closely with Investment Manager on VFI approved investments and contact MFIs on their intention on renewing investments.

  • Provide interest rate suggestion to the Global Asset Management Director based on the pricing methodology provided by the Director.

  • Following established guidance, produce term sheets for VFI investments and send to Finance Operations & Transformation team.

  • Work closely with the Finance Operations & Transformation team on investments that were approved.

As requested, draft Presentations, Reports and Other Materials for colleagues to approve:

  • Draft Powerpoint Presentations for internal and external parties.

  • Draft Word documentation for internal and external parties.

  • Provide reports / analysis that are driven by Excel.

  • Other ad hoc reports / tasks as may arise.

KNOWLEDGE, SKILLS & ABILITIES:

  • 5+ years direct financial analysis experience, ideally in banking or related investing or lending practices.

  • Demonstrated intercultural communication and influencing skills.

  • Comfortable with analysing financial statements; accounting experience.

  • Bachelor Degree, preferably in Finance, Accounting, Business, Economics or related quantitative discipline.

  • Strong MS Excel, PowerPoint and Word skills required, with competency in intermediate to advanced functions.

  • Advanced knowledge of financial markets.

  • Fluency in written and spoken English. Spanish is a plus.

Preferred:

  • International / Multinational experience preferred, in particular in emerging markets.

  • Masters Degree (MBA, MS Accounting, etc) and/or professional certification (CPA/CFA).

  • Highly organized, with the initiative and ability to work with limited supervision.

  • Ability to work in a fast-paced environment on multiple projects under tight deadlines.

  • Ability to work effectively within a small team setting.

  • Strong self starter / initiative.

  • Organized, detail oriented and extremely thorough while having the confidence and communication skills to ensure work processes are completed accurately and appropriately.

  • Strong problem solving skills and demonstrated ability to take initiative and critically analyze processes and procedures in a push toward constant improvement.

Work Environment/Travel:

  • Mostly remote working – have the ability to work from “home” with internet access and a place to conduct meetings remotely.

  • National/international travel anticipated up to 10% of the time and flexibility to communicate with colleagues in different timezones (email/skype/phone).

Deputy Director of Credit Risk, VisionFund International

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where VF/WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

The purpose of this position is to work with the VisionFund International (VFI) Director of Credit Risk to drive the implementation of the VFI credit risk framework, building credit maturity in MFIs for credit approvals and credit risk oversight. The position links all elements of credit products, credit manuals, concentration limits and risk oversight, with the documentation, approval, and knowledge management, focusing on two out of the four regions in the VFI Network. The position will also conduct credit analytics in the regions, to identify risks in loan origination and work with the regions and MicroFinance Institution (MFI) Risk personnel to address the risks. The Deputy Director of Credit Risk is pivotal to the aim of building credit maturity in MFIs because s/he will need the skills to review, revise and align to VFI’s Global Credit Policy the credit procedures and policies of MFIs and give advice to MFI senior leadership, and regional teams. A mistake in this regard will cost VFI enormously. There is therefore significant financial responsibility, being responsible for decisions affecting approximately half of VFI’s global portfolio.

KEY RESPONSIBILITIES:

CREDIT MANAGEMENT AND MFI SUPPORT: (60%)

  • Approve MFI credit policies, products, aligned to the VFI Network Credit Policy, new product rollouts, pricing, concentration limits, within the authorities established in the VFI Credit Risk Management Structure.

  • Implement the VFI Network Credit Policy throughout the portfolio MFIs, working closely with the Regional Teams.

  • For MFIs without an approved credit manual and/or product inventory, overhaul and realign MFI Credit Policies with the aim of all MFIs having an approved credit manual aligned to the minimum standards.

  • Maintain VFI central repository of approved credit policies, products, exemptions, concentrations, products and change tracking.

CREDIT RISK MANAGEMENT STRUCTURE: (10%)

  • Train MFIs in portfolio countries on the VFI business process for credit approvals and ensure compliance with standards.

  • Build the capacity and credit maturity of portfolio MFIs and identify potential staff for certification as MFI Credit Risk, Policy and Products committee members.

  • Train MFIs in the level of authority they have according to the VFI Credit Risk Management Structure.

  • Train MFIs in how to initiate changes, and prepare monthly credit reports.

  • Recommend portfolio classification in MFIs under responsibility, and identify triggers for promotion and demotion between levels.

CREDIT RISK REPORTING: (30%)

  • Analyse and report on key credit risks in portfolio countries and engage regional teams and MFIs in the analysis and interpretation.

  • Support the Director of Credit Risk in data analysis, data cleaning and report preparation for VFI Credit Risk reports.

  • Train personnel in MFIs and regions to analyse and interpret the data.

  • Identify and escalate breaches to approved limits.

KNOWLEDGE, SKILLS & ABILITIES:

  • 10 years’ experience in microfinance or financial services.

  • 5 years’ experience in regional and/or global roles in microfinance which have included responsibilities in credit policy, products and processes.

  • 2 years technical experience in MFI internal controls, policies and credit products and processes.

  • University degree, preferably in banking or business administration.

  • Excellent skills in excel.

  • Computer literacy and ability to analyse microfinance data.

  • Effective in written and verbal communication in English.

Preferred:

  • Spanish and / or French language skills.

  • Master’s degree, preferably in banking or business administration.

  • Experience in Credit Risk oversight and reporting.

  • Experience as microfinance practitioner / manager, and track record in producing good credit performance.

  • Experience in the broader Risks MFIs face.

  • Experience working closely with MFIs in different regions and contexts.

Work Environment/Travel:

  • The position requires ability and willingness to travel internationally 25% - 30% of the time.

Global Director of Digitization, VisionFund International

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where VF/WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

WV’s microfinance operations are managed through VisionFund (VF), a WV subsidiary. VisionFund manages a network of 28 microfinance operations globally and has outstanding loans of approximately $500 million to some 1 million clients.

VisionFund’s Operations & Technology team is responsible for overseeing the operations of microfinance institutions (MFIs) across the world. To deliver on the strategy, VFI continues with the 'Transform Digital' initiative to accelerate execution and enhance performance and drive operational excellence.

Delivering on this goal requires delivering complex change of business processes that involve IT systems upgrades and replacement, the use of new and innovative technologies, and change within the MFI to be able to exploit and adapt to the new ways of working. These include the use of mobile technologies, tablets and digital applications to reach clients in remote locations.

Reporting directly to the Chief Operating & Technology Officer, the role is responsible for the Transform Digital initiative and on-going management & improvement of the IT operations across the network.

This role will manage a team of Regional Project Managers to develop capacity and manage IT/change projects within the MFI’s. More data driven processes will be implemented providing further insights into the lives and development of those children and families VFI is so committed to supporting.

This role is working at a Global Director level and requires a depth of knowledge, expertise and experience in IT and change management processes.

KEY RESPONSIBILITIES:

PROJECT DELIVERY, CHANGE MANAGEMENT AND TECHNOLOGY IMPLEMENTATIONS

Develop change management strategy for VFI globally (impact on c 3,000 staff). Oversee implementation for change strategy. Influence & manage key external and internal stakeholder relationships to ensure change management is effectively run through all of VFI and MFIs.

Approach/stakeholder management:

  • Develop approaches to ensure effective oversight of change programmes, including ensuring MFI management teams are fully on-side with implementation approaches and plans.

Project Management:

  • Ensure all projects are effectively managed, and that local and regional teams are properly resourced with adequate reporting and controls in place.

Change Management:

  • Ensure that projects deliver change through the business, and are ‘owned’ by the business, not seen as something ‘done’ by IT – ensuring that MFIs have the appropriate resources in place will be key.

Selection & contract negotiations:

  • Oversee and/or assist in the due diligence and software selection process for new software and tools; negotiate pricing and contracts.

Pre-implementations:

  • Oversee pre-implementation plans which include development of business requirements, detailed functional requirements, data clean-up, data conversion planning, review of change management business impact, human resources and risks.

Implementation:

  • Oversee the implementation of all major MFI systems and participate in issue-resolution decisions, vendor management and regular communication updates to all stakeholders.

On-going Support:

  • Ensure that adequate support is in place, both internally at the MFI level as well as external at the vendor level, for the on-going maintenance, issue-resolution and future customizations.

Post-Implementation Reviews:

  • Oversee the assessment of a post-implementation review and lead on any findings / recommendations of the same.

Budget / Funding:

  • Work together with MFIs and the Regions on MFI systems budgets and funding, ensuring that MFIs budget the costs of technology projects and support adequately.

INFRASTRUCTURE, CAPACITY & SUPPORT

Development and ongoing improvement of infrastructure, capacity and support.

Support: Ensure that adequate support is available to MFIs to:

  • deliver change projects

  • operate their IT successfully, looking where possible to outsource/operate remotely, recognizing the shortage of IT skills in many places.

Policy and processes:

  • Develop, and implement system policies and processes, particularly ensuring good IT operations practices and security.

IT Communications:

  • Ensure that adequate local (in country) and global communications are in place to support MFI operations and facilitate ‘cloud’ based functionality.

Infrastructure Assessments:

  • Oversee MFIs assessments of their infrastructure to ensure they meet minimum acceptable standards of security and efficiency.

IT Capacity Assessments:

  • Oversee MFIs assessments of IT staff, policies and procedures to ensure the MFIs are equipped to support the business operations from an IT perspective.

Follow Up on Recommendations:

  • Oversee that the main recommendations coming out of the assessments are being followed.

DIGITALLY TRANSFORMING THE OPERATING MODEL

MFI operating model: Work together with the Global Director of Operations to evolve and refine the standard operating model, focusing on increasing the effectiveness of automation, investigation and use of new technologies, the ‘standardisation’ of business processes.

Shared Services:

  • Identify opportunities for centralization and shared services in terms of connectivity, hardware and support, plus supporting other operational shared functions

INFORMATION USAGE, REPORTING AND DATA

Data model:

  • Ensure that there is a consistent data model that enables MFIs to understand their business, risks and impact on clients and children

Warehousing:

  • Ensure that data can be stored and retrieved at local and global levels

Reporting and analysis:

  • Ensure that the tools are available to develop standard and ad-hoc reports and that data can be analysed to develop critical insights.

PERSONAL AND STAFF DEVELOPMENT

Lead both the team and org changes as a follower of Christ. Provide support and growth opportunities to team to develop & retain talent within the organization.

Develop Others:

  • As a Christian VFI leader, develop others through encouraging growth both in their careers but also in spiritual growth. In particular, increasing the capabilities of the staff in MFIs through effective hiring, coaching and support is key.

Other Assignments as needed:

  • Carry out additional responsibilities and projects as assigned, including administrative and planning functions.

Participate in Devotional Meetings:

  • Attend and participate in devotional meetings whenever possible.

KNOWLEDGE, SKILLS & ABILITIES:

VFI is seeking an individual with strong hands-on experience in managing and successfully delivering large change programmes, ideally in a retail banking or MFI environment and in multiple countries. They need to have good process design and IT project experience – knowing how to use technology to drive business change and improvement. The person is required to have a solid problem-solving and technical skills as well as a ’can do’ attitude towards work and challenges.

In addition, the following specific knowledge, skills and abilities are required, and may have been acquired through a combination of formal schooling, self education, prior experience or on the job training.

  • Experience of delivering large and complex projects and managing teams remotely.

  • Banking systems development/operations/support and business analysis/process design experience desirable.

  • Able to see the ’big picture’ but get hands on in problem solving when needed.

  • Strong analytical and problem solving skills and be able to work effectively with and manage a diverse and geographically remote team of information technology professionals and project managers.

  • Cross-culturally sensitive and be able to work with staff from across the world and in a virtual environment.

  • Demonstrated ability to write polished reports and presentations (e.g. Board updates, business cases, risk management plans, etc.).

  • Educated to degree level, ideally in a science or technology related discipline.

  • A senior manager in a large organization with at least 10 years’ experience of delivering large and complex change programmes.

  • Proficiency (both speaking and writing) in English is a must; Other languages (particularly Spanish or French) is a plus.

Preferred:

  • Delivery orientation with ability to lead teams, organize, prioritize, and delegate tasks while transferring knowledge and expertise.

  • Able to see the ’big picture’ but get hands on in problem solving when needed.

  • Ability to work under pressure and on multiple tasks and projects concurrently.

  • Strong analytical and problem solving skills and be able to work effectively with and manage a diverse and geographically remote team of information technology professionals and project managers.

  • Good organizational skills as well as consulting skills to be able to analyze, judge risk, recommend solutions.

  • Understanding of end-to-end microfinance/retail banking operations, from an operational, credit, financial, risk, systems and channels perspective.

  • Experience of leading a number of successful microfinance/banking change programmes which involved a significant systems element, including systems implementations and conversions.

  • Demonstrated ability to write polished reports and presentations (e.g. Board updates, business cases, risk management plans, etc.).

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 25% of the time.

  • Cross-culturally sensitive and be able to work with staff from across the world and in a virtual environment.

  • Requires flexibility on working hours to contact people within wide time-zone differences.

  • Ability to balance Christian values with commercial practices.

Director, Staff Care

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

The Director of Staff Care reports to the Partnership Leader - Security, Safety & Resilience (PL-SSR), but will also regularly work directly with the Chief People & Culture Officer (CPO), the wider People & Culture leadership team and the organisation’s Executive leadership team. The role provides leadership in defining Staff Care and Wellbeing strategy, philosophy, and programs that will impact World Vision International’s (WVI) most important asset – its people.

WVI operates in a number of high risk dynamic operational contexts that have an effect on the wellbeing of staff. Building on current established practice, the Director of Staff Care is expected to apply continuous improvement principles in reimagining wellbeing and mental health in the organisation – creating opportunities to challenge norms, assumptions and work design to ensure WVI is delivering impactful support to staff and leaders in the most effective ways. The role is responsible for ensuring there is a critical organisational focus on the physical, mental and spiritual well-being of staff and leaders in designing the future organisation.

KEY RESPONSIBILITIES:

Staff Care Strategy & Practice Development:

  • Lead the development and implementation of global Staff Care and Wellbeing strategies and practice. Ensuring Staff Care practice is in alignment with WVI P&C policies and internationally accepted current practice.

  • Collaborate with multiple stakeholders to ensure that the Staff Care strategy aligns with expected organisational outcomes and reflects the values and vison of WVI.

  • Apply continuous improvement principles in reimagining current norms and assumptions in Staff Care, Wellbeing and Mental Health practice.

Strategic Staff Care Leadership:

  • Provide leadership, advice, direction and counsel to Executive, Global, Regional and Country level leaders on Staff Care, Wellbeing and Mental Health issues.

  • Provide leadership and direction to the global Staff Care team, setting strategic goals, overseeing operational planning and ensuring timely delivery operational of programmes and interventions as needed.

  • Lead the development of innovative Staff Care products and programmes for leaders and staff.

  • Ensure that Staff Wellness Education (SWE) and Critical Incident Stress Management (CISM) practice and delivery is aligned with accepted practice and international crisis care standards.

  • Deliver Staff Care services as required.

Relationship Management:

  • Lead the development of standards and performance metrics through setting clear direction and empowering and influencing others.

  • Act as a strategic link for the promotion of sound Staff Care, Wellbeing and Mental Health practice for National Offices, Regional Offices and Response operations.

  • Regularly liaise with the wider Staff Care network (including Support Offices) on emerging issues and provide a conduit to escalate concerns to senior leaders.

  • Actively contribute to internal and external fora, working groups and networks related to Staff Care, Wellbeing and Mental Health.

  • Work closely with members of the Executive Leadership Team, P&C Leadership Tea and Security, Safety and Resilience SLT promoting mutual learning, support and accountability.

Capacity Building:

  • Develop appropriate workforce & succession planning that ensures the organisations ability to deliver Staff Care, Wellbeing and Mental Health solutions in fluid high risk environments.

  • Oversee the development and implementation of global capacity building plan for operational Staff Care, Wellbeing and Mental Health practice.

  • Engage with senior leaders to raise the awareness of Staff Care protocols and practice.

  • Develop a professional culture of innovation, learning and mentoring in relation to Staff Care. WVI should be seen as the ‘employer of choice’ and a ‘thought leader’ for INGO Staff Care professionals.

Knowledge Management & Quality Assurance:

  • Promote alignment with WVI Staff Care Policy and practice.

  • Lead the process of continuous learning on current international accepted practice in Staff Care, Wellbeing and Mental Health management & analysis, identifying tools and processes that can be implemented into WV operations globally.

  • Encourage mutual learning on Staff Care issues at a Regional and Global level.

  • Assist in the facilitation of and coordination of Staff Care, Wellbeing and Mental Health information sharing forum/network that promotes the embedding of sound Staff Care practice into all layers of WV’s programmes.

  • Facilitate the documentation of best practice and contribute to a wider community of practice and develop a center of excellence.

KNOWLEDGE, SKILLS & ABILITIES:

  • Masters, or Doctorate in a mental health, or related profession (i.e. Organisational Psychologist, Social Work, Counselling, Pastoral Counselling, or a related health, social or education science).

  • Proven senior management experience in managing Staff Care and Well-being in a large complex organisation.

  • At least 5 years’ experience post licensure (if applicable).

  • Experience in in delivering emergency psychosocial services in Humanitarian, Military or Emergency Services organisations.

  • Demonstrated ability in developing wellness/resilience programmes for staff, leaders and the wider organization that focus on assessing psychosocial risks and shaping work design to reduce psychological distress and improves the overall mental well-being of the organisation.

  • Licensed in a recognised Mental Health discipline, or significant Organisational Psychology experience.

  • Preference given to persons who have proven experience in developing programmes and delivering emergency psychosocial services that take culture, language, context, local resources & traditions into consideration.

  • Additional preference given to persons who have formal training or working knowledge in wellness / resiliency education and CISM.

  • Strong English language skills, further ability to operate in French or Spanish would be an advantage.

Preferred:

  • Proven people leader with the ability to influence widely across a diverse international organisation.

  • Proven business acumen and political savvy, must know how to get things done through formal and informal channels.

  • Skilful communicator with advanced influencing skills that can transcend boundaries and work effectively across all levels of a complex organization.

  • Ability to operate effectively and responsively in a fast changing, ambiguous environment and deal with high pressure situations calmly and with energy and resilience while managing multiple priorities and deadlines.

  • Demonstrated work experience in one or more areas of humanitarian operations, emergency relief, human resources, organizational development, military or emergency services; preferably in an international, cross-cultural work environment.

  • Demonstrated consultative leadership style that will promote social support & team cohesion.

Work Environment/Travel:

  • The position requires ability and willingness to travel internationally up to 25% of the time, including potentially high risk operational areas.

  • Flexibility in work hours is expected given this is a global role.

  • Must be physically able to travel to a variety of challenging operational contexts that may have very basic living conditions and infrastructure.