Job Opportunities in North America

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Audit Coordinator- Global Internal Audit (GIA)

Audit

PURPOSE OF POSITION:

The position will be accountable to deliver a centralized dynamic global annual audit plan that is aligned to available resources.

In working with the Business Analyst, this role will also involve leveraging data analytics to design and produce reports that cater to the needs of key stakeholders.

The position will be responsible for facilitating timely issuance of the audit reports in coordination with audit teams and other stakeholders such as Legal department, external reviewer (Simon Mort, UK) and the internal reviewers.

The position will be responsible for coordinating the planning and managing of the GIA budget and staffing matters in addition to operational responsibilities such as maintenance of the department intra-net website.

KEY RESPONSIBILITIES:

Dynamic Central Global Audit Plan:

Gather inputs on areas of risks from Audit Committees, Partnership Leaders, and Executive, Regional, Support Office and National Office leadership and consolidate to be considered for the annual Audit Plan.
Collaborate with the various Audit Teams and Audit Leadership to develop an audit plan based on identified risks and allocate resources.
As new risks emerge, make necessary changes to the audit plan and resource allocation to keep it dynamic with necessary approval.
Track the execution of the audit plan using Audit Management System (MK Insight) and provide necessary reports.

Data Analytics:

Extract data from the Audit Management System and generate/design reports that would cater to the needs of the key stakeholders such as Support Offices, donors and external auditors.
Work with the Data Analytics Team in the production of quarterly executive and leadership reports.
Support the GIA Business Analyst with other data analytics needs.

GIA Budget and Assets Management:

Support the Global Director, GC Audits and Operations in planning and managing the GIA budget.
Coordinate with various cost center managers to track expenses and work with Finance and Planning Department to make corrections as needed.
Manage GIA assets including laptops and other equipment and licenses.

Audit Reports:

Track timeliness of the audit reports and advise GIA leadership to ensure the reports are issued in time.
Maintain updated mailing list for GIA report distribution and communications.
Escalate key audit issues reported by the auditors to the GIA leadership as needed.

Staffing Matters:

Develop relevant materials and coordinate on-boarding of new staff alongside hiring manager.
Administer time-keeping records for US based GIA staff.
Generate PAFs as needed.

Operational Matters:

Maintenance of WV Central page to keep content current and relevant.
Perform diverse administrative tasks in an efficient and effective manner.

KNOWLEDGE, SKILLS & ABILITIES:

4-6 years of coordination and planning experience.
Proficiency in Lotus Notes and MS Office – Excel and Powerpoint.
Bachelor’s degree in business, accounting or related field. Masters is preferred.
Excellent communication skills.
Strong team player.
Experience with data analytics and/or budgeting is a plus.
Experience working with other cultures.
Good teamwork and communication skills.
Good organizational skills.
Effective in written and verbal communication in English.

Preferred Skills, Knowledge and Experience:

Ability to manage multiple demands and priorities.
Experience working in an audit environment.
Strong relational skills.
Strong time management skills.

Work Environment/Travel:

The position requires ability and willingness to travel domestically and internationally up to 10% of the time.

Network Telecommunications Lead Engineer

North America United States

Information Technology

Open-ended, Full-time

PURPOSE OF POSITION:

Lead Network/Telecom Engineers are responsible for the entire lifecycle of Network and Telecommunications global solutions and platforms. They participate in capacity planning, support the creation and the maintenance of network disaster recovery plans and monitor network performance activities. They lead technical design and development of regional and global Network/Telecommunications solutions and platform projects. They work on systems/issues that are highly complex in nature.

Individuals within the Network & Telecommunications job family are primarily responsible for the entire life cycle of Network and Telecommunications global solutions and platforms, including: research and development, planning, implementation, operations, analysis, and technology migration for video, voice, and data communication systems worldwide. The operational roles participate in capacity planning, support the creation and the maintenance of network disaster recovery plans and monitor all network performance activities. They screen the network for attempted intrusions as well as design and implement appropriate network security measures and procedures. This job family is also

responsible for the development, design, installation, configuration, upgrade, maintenance and evaluation of telecommunication solutions. The most senior level in this job family works closely with Architects in developing the strategic direction and building the architecture blueprint for this domain.

This job family is responsible for the design, implementation and operation of global network management systems and network operation center, including FCAPS management capabilities (Fault, Configuration, Accounting, Performance and Security), among others. They are routinely involved with the configuration and maintenance of physical and logical network components.

Responsibilities in the telecommunications area may include emerging access technologies to be implemented in the field such as Wireless, Fiber, Satellite, Mobile networks, etc, as well as enterprise solutions in Unified Communications, Video and Telepresence, etc., developing call flow designs and call routing transfer procedures based on capacity, availability requirements and network rules, as well as evaluating the impact on applications. They also coordinate service requests for repair and maintenance of network telecommunication and equipment, and order voice, video, and data telecommunications for new locations and moves/adds/changes to existing services. Individuals provide Level 2 and 3

support for network or telecommunication issues that come through the customer service center. Senior professionals within this job family are additionally involved with architecture, planning and designing the network infrastructure and enterprise global network solutions.

This job family is also responsible for the persistent research in the industry of emerging technologies that can be built into innovative global solutions to positively impact the business. As such, a high level of expertise is expected at the end of the career progression, in the areas or domains such as: Wireless Communications, Data center networking, Routing and Switching, Access and Wan Technologies, Network and Telecom Security, Unified Comms (voice) and Telepresence (video).

Individuals in this job family demonstrate a high level of knowledge surrounding networks, telecommunications, and display strong troubleshooting skills. They are skilled in the use of network diagnostic tools and software aids for the investigation of problems. They must keep abreast of new technologies and may identify and implement new technologies and processes that improve the reliability, efficiency and availability of the communications environment.

KEY RESPONSIBILITIES:

Strategy:

Designates direction for LAN/WAN, internet, wireless, and remote access services.

Project Planning:

Participates in short- and long-term planning to meet requirements.

Design/Develop:

Works with client teams to gather requirements.
Creates and collaborates with cross functional teams to come up with build design documents that can be implemented.
Determines requirements impact on existing architecture, work processes and systems.
Ensures proper communication/ review of requirements and integration for impacted areas.
May participate in technical design review of applicable global projects.
Explains to non-SME's how the proposed solution will support their requirements.

Deployment:

Coordinates and leads the deployment and review of new, modified or enhanced system hardware and software components or services.

Administration:

Plans and monitors the installation, configuration and maintenance of network architecture such as WAN and LAN.
Researches, analyzes and recommends the implementation of software or hardware changes to rectify any deficiencies or to enhance performance.
Works with other technical staff to ensure connectivity and compatibility between systems.

Telecom:

Configures and maintains routers, switches and hubs for the enterprises’ telecommunication network.
Plans, updates and validates voice network configurations.
Coordinates the deployment of new telecommunications components and services with the client and support teams.
Certifies the functionality of telecommunications components and services.
Ensures capacity planning is performed according to specifications.
Develops and implements strategies to identify future client and technology bandwidth and capacity needs.

Audio & Video Conferencing:

May lead the planning and coordinating the resources for audio and video conferencing.
Sets-up and conducts multiple-point conferencing for meetings, sharing of documents, computer displayed information and whiteboard.

FCAPS Management (Fault, Configuration, Accounting Performance, and Security):

Analyzes network/telecom activity and problems to discover and prevent systematic errors.
Recommends network design changes/enhancements for improved systems availability and performance.
Analyzes facilities bandwidth requirements and system interdependencies.
Develops capacity planning models.
Assesses network performance to ensure that it meets the present and future needs of the business.

Customer Support:

Provides support for connectivity or related network/ communication issues for the user community.
Provides documentation, training, and guidance for computing system clients and programmers.
Provides responsive support for problems found during normal working hours as well as outside normal working hours.

Production Support:

Provides Level 2 and 3 support.
Troubleshoots, diagnoses, and resolves problems.
Documents problems and resolutions for future reference.

Policies, Processes & Standards:

Adheres to policies, processes and standards.

Business Continuity:

Assists in the development of a comprehensive disaster recovery plan.
Assists in the development of disaster recovery plans with service providers and network carriers.

Security:

Assesses service performance risks and provides input for contingency planning.

Vendor Management:

Works with vendors to resolve network/telecommunications problems.
Assists in negotiation efforts for contracts with external vendors or individuals.
Ensures that external parties are adhering to contract requirements.
Notifies management when contract requirements are not being met.
Reviews all invoices and resolves discrepancies.

Research/Evaluation:

Conducts technical research on network / telecommunications upgrades and components to determine feasibility, cost, time required, and compatibility with current system.
Evaluates, selects and implements tools to improve the quality and effectiveness for monitoring/ administration tasks and enhance security levels.

KNOWLEDGE, SKILLS & ABILITIES:

Bachelor’s degree or technical institute degree/certificate in Computer Science, Information Systems, or other related field. Or equivalent work experience.
CCNA or equivalent experience.
Typically requires 5 – 7 years of relevant IT work experience.
Willingness and ability to travel domestically and internationally, as necessary.
Effective in written and verbal communication in English.

Customer Support Analyst II

North America United States

Information Technology

Open-ended, Full-time

PURPOSE OF POSITION:

Individuals in the Customer Support Analyst II role are responsible for responding to customer requests by diagnosing and resolving problems and for supporting the ongoing technology needs of all employees by providing Level 2 and 3 help desk support. They work with a broad range of infrastructure products and complex client technology services and support area of IT. They work on multiple projects concurrently as a team member or as a technical lead.

Customer Support members respond to requests for IT support, logging problems, generating trouble tickets, attempting to diagnose and resolve problems, and if necessary, escalating the problem to the appropriate level of expertise. They are responsible for documenting solutions to problems and developing end-user guidelines. On an ongoing basis, they work to improve customer support processes and practices. In addition, they evaluate and recommend client software and hardware and write proposals for purchasing new or upgraded products.

Individuals in the Customer Support job family require an understanding of the foundation architecture, hardware and software used by the organization. They demonstrate skill in various custom or packaged hardware and software. They have the ability to gather information on issues and have diagnostic capabilities to enable them to describe or resolve problems. These individuals ensure that client needs are addressed and resolved in accordance with service level agreements.

KEY RESPONSIBILITIES:

Project Planning:

Provides input during project planning and requirements phase.

Service Desk:

First point of contact and day-to-day technical support to end users.
Responds to Level 2 support and works with vendors on Level 3 support.
Generates activity and status reports.
Provides the user access service.
Researches trouble issues which affect multiple clients.
Reviews checklists and scripts.
Works with vendor technical support personnel on solutions for clients.

Client Technology Support:

Participates in deployment of new or upgrade information technology and infrastructure projects, including assisting co-workers and vendor partners.
Installs and performs minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
Updates configuration management tools.
Develops and documents procedures for performing configuration changes, updates and upgrades.
Provides on-going support of client technology.

Technical Support:

Ensures that all technical resources are available for meetings that include video conferencing.
Engages the hardware vendors on issues to remedy issues or escalates for support.
Monitors and communicates system status.
Diagnoses and resolves client workstation and mobile device hardware and software issues.
Creates temporary solutions until permanent solutions can be implemented.
Assists systems, programming and vendor professionals as needed to resolve problems.
Coordinates the resolution of escalated application, hardware and software problems.

Security:

Adheres to the integrity of controls, regulations and guidelines.
Reviews operation processes to ensure consistent approval and compliance.
Makes recommendations and changes as appropriate.

Inventory Management:

Maintains IT inventory management for all IT equipment and/or software in accordance with company policy and procedures.

Service Level Management:

Collaborates in the development of service-level objectives and takes steps to meet or exceed targets.
Monitors service-level objectives to ensure that requirements are met or exceeded.
Makes recommendations to approve performance and client satisfaction metrics.
Follows up in a timely manner to ensure customer satisfaction.

Service Improvements:

Tracks performance metrics.
Reviews tracking log to identify recurring problems, or problems affecting a large number of clients.
Develops procedures and controls for service improvements.
Recommends solutions to common problems and updates frequently asked questions documentation.

Testing:

Participates in integration and user acceptance testing.

Training:

Trains co-workers on new or existing functionality or services.
Identifies customer training needs based on common problems.

Documentation:

Creates, modifies and reviews documentation of issues resolutions.
Develops and delivers documentation to ensure appropriate end-user support.
Creates and submits documented resolution to Knowledge Base.
Updates manuals/guides to incorporate new recommended products.

Communications/Consulting:

Alerts team members about recurring problems.
Communicates technical information to both technical and non-technical personnel.

Business Contiuinity:

May provide input to the design of backup and recovery procedures.

Research/Evaluations:

Designs standard image and designs alternate images, as needed.
Evaluates and recommends new standard products for corporate standards list.
Participates in working groups related to standards.

Coaching/Mentoring:

Mentors less experienced staff in one or more areas of expertise.

KNOWLEDGE, SKILLS & ABILITIES:

Bachelor’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.
Demonstrated knowledge of complex hardware and software products and problem solving / diagnostic skills.
Typically requires 5-6 years of relevant technical and business work experience.
Willingness and ability to travel domestically and internationally, as necessary.
Effective in written and verbal communication in English.

Preferred Skills, Knowledge and Experience:

ITIL Foundations.

Work Environment/Travel:

The position requires ability and willingness to travel domestically and internationally up to 5% of the time.

Summer 2019 World Vision Internships (Federal Way, WA)

North America United States

Exceptions

Fixed term, Part-time

PLEASE NOTE:

You are able to indicate interest in up to 3 total internship positions (regardless of location) —please list in order of preference at the top of your resume or cover letter. Therefore, only submit one application even if you are interested in multiple locations and positions.

*Not all positions listed are guaranteed to be filled.

SUMMER 2019 WORLD VISION INTERNSHIPS (Federal Way, Washington)

World Vision Internships provide a three-month opportunity for exceptional students and recent graduates ready to explore a career in the international relief and development sector. We are committed to providing interns with a meaningful learning experience where you are able to learn, grow and connect alongside other emerging professionals who are passionate about our mission.

Learn: Take on challenging and meaningful work assignments while developing your technical skills and gaining valuable hands-on experience.

Grow: Deepen your understanding of the sector, develop your leadership potential and grow your Christian faith during weekly professional development seminars and workshops.

Connect: Form connections with a diverse nationwide intern cohort and build your professional network at one of the largest international relief, development and advocacy organisations in the world.

DETAILS & ELIGIBILITY

Dates: May 13 – August 9

Stipend: All US-based interns are paid a monthly stipend of $250

Hours: Full-time and part-time opportunities are available (24-40 hours/week)

Location: Below are listings below for Federal Way, Washington

Eligibility:

All candidates must meet the following requirements:
At least 18 years of age
Able to commit to a minimum of 24 hours per week
Eligible to work in the United States (US Citizen/resident or F1-student visa)
Current student or recent graduate from an undergraduate/graduate programme (within 2 years)
Adhere to the Christian Statement of Faith required by all World Vision International employees

Marketing and Communications Intern, Digital Properties Team

Eligible Candidates: Current undergraduate, recent graduate, graduate student or completed graduate program.

Appropriate Fields of Study/Majors: Marketing, Graphic Design, Communications, English.

World Vision International’s Digital Properties Team manages external audience channels, such as WVI.org and our social media accounts. Our goal is to create a focused, purposeful, and engaging connection between online audiences and World Vision’s work across the globe.

Depending on skills and qualifications, this internship will help shape WVI.org, in particular, with fresh content development and website management. This can include writing, design, and working with our offices to increase our quality of content on the website.

The intern’s responsibilities will include (skill dependent):

Website management; including account management, personnel training, and existing content review.
Copywriting for blogs, sector work and various campaigns.
Graphic design work for website graphics, infographics and images. Adobe Creative Suite experience desired.
Website best practice training guide development.
Learn how to use Shorthand software to create content and image rich storytelling.
Ability to be creative and have fun!

Marketing and Communications Systems Intern, Content Team

Eligible Candidates: Current undergraduate, recent graduate, graduate student.

Appropriate Fields of Study/Majors: Marketing, Communications, Journalism, Media, Photography, Videography, Graphic Design, Computer Science/Technology (Database Optimization, Search Engine, and Metadata Tagging).

*This position can be located in either Monrovia, California or Federal Way, Washington

World Vision's Content Team is responsible for the storage of over 300,000 valuable digital assets. These assets are the photos, videos and stories that fuel marketing, advocacy and communications across the global World Vision Partnership.

The intern’s responsibilities will include:

Project research and analysis of content use and patterns.
Apply industry best-practices to our library metadata and tagging practices.
Assist with improving the Digital Asset Management system to better meet user needs.
Develop training materials for new technologies/systems.

Safeguarding and Child Protection Intern

Eligible Candidates: Recent graduate, graduate student.

Appropriate Fields of Study/Majors: International Development, Social Sciences, Human Rights, Politics, International Relations.

The Safeguarding and Child Protection Sector works to ensure that offices across World Vision are doing best-in-class programming to keep children and communities safe. World Vision uses a systems approach to strengthen local and national child protection systems in contextually-appropriate ways so that governments, civil society, faith-based actors, community stakeholders and children are empowered, coordinated and working together to create a protective environment that cares for and supports all children, especially the most vulnerable.

The intern’s responsibilities will include:

Apply learnings about safeguarding by drafting guidance notes and memos that explain specific aspects of our work, for sharing across World Vision.
Create materials with both Safeguarding and Child Protection teams that simplify complex processes for non-native English speakers.
Support research projects (conduct research, help draft results).
Create infographics that illustrate aspects of our work.
Provide feedback on guidance notes to make them clearer and more concise.
Improve existing materials and training by making them more user friendly and international in nature.
Support analytics from multi-office questionnaires.

Storytelling and Content Intern

Eligible Candidates: Current undergraduate, recent graduate, graduate student.

Appropriate Fields of Study/Majors: Marketing, Communications, Journalism, Media, Editorial Work, Photography, Videography.

*This position can be located in either Monrovia, California or Federal Way, Washington

World Vision's Content and Storytelling team is responsible for a digital library with thousands of stories with more than 300,000 images and videos. Presently, our team is undertaking an editorial review of these assets to refine the quality of the library and to highlight the best content.

The intern’s responsibilities will include:

Search through the library and highlight content for use by our staff in future campaigns.
Curate content refining the quality of content offered in our systems
Apply appropriate tags that match the subject of the content

Sustainable Health Communications Intern

Eligible Candidates: Graduate student or completed graduate programme.

Appropriate Fields of Study/Majors: Public Health, Communications, International Development.

The Sustainable Health team develops strategy and supports programme quality improvement for World Vision's core sectors of health, nutrition, and WASH (water, sanitation and hygiene). We focus on promoting child well-being, especially for the youngest and most vulnerable, through targeted health and nutrition programmes, and by providing clean water and enabling health sanitation and hygiene behaviours. An intern with the knowledge management and capabilities section of the Sustainable Health department will support efforts for ongoing learning and capability growth for World Vision's field-based sector teams.

The intern’s responsibilities will include:

Support two major projects for the Sustainable Health team:
Support the continuity and quality of staff onboarding by developing drip orientation courses for health, nutrition and WASH staff.
Promote the external profile of World Vision's health, nutrition and WASH work by developing excellent web content for wvi.org.
Support the capture and dissemination of knowledge and learning among World Vision's internal health & nutrition, and WASH communities, primarily through content development and revision on our intranet, called wvcentral.

Video Editing/Film Intern

Eligible Candidates: Recent college graduate, graduate student or completed graduate programme.

Appropriate Field of Study/Majors: Communications, Film/Videography, Journalism, Media, Graphic Design.

*This position can be located in either Monrovia, California or Federal Way, Washington

World Vision constantly gathers high definition, top-quality video footage featuring our work in the field. The intern will be responsible for reviewing footage from prior trips and editing together thematic b-roll collections and will upload these files to our global library (i.e.: “smiling children from Uganda,” or “Cambodia health clinic”). By editing the raw footage into short, excellent b-roll clips, the footage will be easier to use and will be more accessible in the global library. The intern will allow our teams to make better use of existing footage, avoid duplicate trips to the field, and will assist our advocacy and fundraising efforts.

The intern’s responsibilities will include:

Review archived footage from previous projects and extract key clips that can be used in other projects.
Streamline the archive by creating thematic b-roll clips that will be used in future projects.
Export final projects into web-resolution files.
Uploading files created to the Global Digital Asset Management library for use by staff worldwide.

Summer 2019 World Vision Internships (Washington D.C)

North America United States

Exceptions

Fixed term, Part-time

PLEASE NOTE:

*Not all positions listed are guaranteed to be filled.

SUMMER 2019 WORLD VISION INTERNSHIPS (Washington D.C.)

Learn: Take on challenging and meaningful work assignments while developing your technical skills and gaining valuable hands-on experience.

Grow: Deepen your understanding of the sector, develop your leadership potential and grow your Christian faith during weekly professional development seminars and workshops.

Connect: Form connections with a diverse nationwide intern cohort and build your professional network at one of the largest international relief, development and advocacy organisations in the world.

DETAILS & ELIGIBILITY

Dates: May 13 – August 9

Stipend: All US-based interns are paid a monthly stipend of $250

Hours: Full-time and part-time opportunities are available (24-40 hours/week)

Location: Below are listings below for Washington D.C.

Eligibility:

All candidates must meet the following requirements:
At least 18 years of age
Able to commit to a minimum of 24 hours per week
Eligible to work in the United States (US Citizen/resident or F1-student visa)
Current student or recent graduate from an undergraduate/graduate programme (within 2 years)
Adhere to the Christian Statement of Faith required by all World Vision International employees

Evidence Building Support Intern

Eligible Candidates: Recent graduate and graduate student.

Appropriate Fields of Study/Majors: Sociology, Psychology, Health, Development Studies (all majors must have focus on research).

The Evidence Building and Research team is responsible for the coordination and supervision of key functions across the global portfolio of the organisation, including management and curation of global standard metrics, monitoring processes and systems and evidence building and research. Joining our team will enhance your overall understanding of how global organisations monitor the progress and impact of their programmes.

The intern’s responsibilities will include:

Support with the review of global metrics and monitoring standards, including system protocols.
Support the alignment of sector/ministry metrics with WV global strategy.
Support with the review of project model design documents and new project model proposals.
Support with the review of research proposals and results

Lives Saved Research Analyst Intern

Eligible Candidates: Graduate student or completed graduate programme.

Appropriate Fields of Study/Majors: Masters of Public Health, Epidemiology, Health and Impact Evaluation, Familiarity with Lives Saved Tool or similar mathematical modeling software.

This project is in collaboration between WVI Health and Nutrition Sector and the Design Monitoring and Evaluation (DME) & Research team in the Strategy and Evidence department. The Health and Nutrition Sector works to improve and sustain the quality of health and nutrition programming in order to achieve our organisational goal of ensuring the well-being of children, especially the most vulnerable and our sector goal to protect children from infection and disease. The H&N Sector functions include identifying, analyzing and refining global best practice and innovation, in preparation for replication. We monitor global best practice and strategy and translate into prioritized internal planning, stay abreast of scientific research and document high impact innovations with quality evidence emerging from WVI and other INGOs' and partners' work. When it comes to evaluation and research the H&N Sector works closely with the Strategy and Evidence/DME team which is responsible for the planning, technical design and oversight of evaluation and research activities for all sectors in order to generate evidence of impact of WV programmes.

The intern’s responsibilities will include:

The principal purpose of this internship is to generate evidence of impact of World Vision health programmes (malaria, tuberculosis and HIV preventions and control), using the Lives Saved Tool (LiST).
LiST is one of the innovative tools that allows WVI to track programmatic progress at impact level which we are unable to do through our regular evaluations. Results produced by the tool include an estimation of the number of lives saved and deaths averted by WVI programme interventions.
Conduct LiST analysis in three specific project sites using data generated by the projects.
Coordinate and follow up on data requests with WVI National Offices.
Organize and prepare data for uploading into the LiST and analyze the results.
Deliver a brief report (+/- 10 pp) that analyses the results.

Summer 2019 World Vision Internships (Monrovia, CA)

North America United States

Exceptions

Fixed term, Part-time

PLEASE NOTE:

*Not all positions listed are guaranteed to be filled.

SUMMER 2019 WORLD VISION INTERNSHIPS (Monrovia, CA)

Learn: Take on challenging and meaningful work assignments while developing your technical skills and gaining valuable hands-on experience.

Grow: Deepen your understanding of the sector, develop your leadership potential and grow your Christian faith during weekly professional development seminars and workshops.

Connect: Form connections with a diverse nationwide intern cohort and build your professional network at one of the largest international relief, development and advocacy organisations in the world.

DETAILS & ELIGIBILITY

Dates: May 13, 2019 – August 9, 2019

Stipend: All US-based interns are paid a monthly stipend of $250

Hours: Full-time and part-time opportunities are available (24-40 hours/week)

Location: Internships will be based in Los Angeles (Monrovia, CA)

Eligibility:

All candidates must meet the following requirements:
At least 18 years of age
Able to commit to a minimum of 24 hours per week
Eligible to work in the United States (US Citizen/resident or F1-student visa)
Current student or recent graduate from an undergraduate/graduate programme (within 2 years)
Adhere to the Christian Statement of Faith required by all World Vision International employees

Child Protection & Participation Capability and Knowledge Management Intern

Eligible Candidates: Recent college graduate, graduate student or completed graduate programme.

Appropriate Field of Study/Majors: International Development, Community Development, Education, Teaching, Child Development, Social Work

The Child Protection & Participation Global Sector team works to strengthen the quality of programming that aims to end violence against children, position World Vision as an expert in Child Protection and Participation, and support Child Protection field staff to have the ability and competencies to implement quality programming.

The intern’s responsibilities will include:

Develop learning resources for two Child Protection & Participation (CP&P) competencies; learning resources consist of a set of focused individual and/or group learning exercises featuring suggested reading material, reflection questions, group discussion guides, and goal setting worksheets for learnings to use to create their own Child Protection (CP) learning pathway.
Assist CP&P KM & Capability Manager with monthly internal communications to the wider CP&P Network (1000+ members):
Curate, organize, and draft monthly newsletter featuring recent CP resources, learning opportunities, and CP field updates
Produce a 1- page report on CP&P Webinar attendance analytics and trends
Analyze and write up summaries of evidence for the Child Protection & Advocacy project model to help grant writers understand and incorporate appropriate information for grant proposals.
Support the process of identifying and analyzing good practice in Child Protection programming with faith leaders and Child Protection programming in fragile contexts.

Digital Health Monitoring and Evaluation Intern

Eligible Candidates: Current college students, recent college graduate, graduate student/completed.

Appropriate Field of Study/Majors: Facilities Management, Project Management, Business Administration, Communications, Organizational Management.

The Digital Health Monitoring and Evaluation (M&E) intern will have the opportunity to initiate an annual data collection exercise to update an established global profile of Mobile Health (mHealth) deployments. The intern will foster learning and competency development among World Vision programme staff through general knowledge management work with emphasis on digital health (mHealth). In addition, the intern will support the thought leadership profile of World Vision’s mHealth work.

The intern’s responsibilities will include:

Update Global mHealth Summary (professionally designed 2-page overview) and factsheets describing all country-level mHealth deployments:
Prepare and deploy data collection tool to gather basic information about all mHealth deployments. Initiate data validation with country teams as needed. Compile data summaries per established formats.
Working with a World Vision publications manager, coordinate publication projects to ensure that design and content is reviewed by subject matter experts appropriately. Coordinate review and sign off processes for all publication products.
Complete preparation of country factsheets using a pre-designed template.
Conduct knowledge management activities including:
Monitor newly released resources useful for World Vision Information and Communications Technology (ICT) programming linked to Health and Nutrition or other sector work. This may include toolkits or programming/M&E guidance, learning/training opportunities, conferences or other fora. Promote the use of appropriate resources by compiling and sending 2-3 newsletters directed to an established list of individuals interested in ICT4D.
Support preparation, organisation and execution of mHealth Interest Group Meetings.

Facilities Management Intern

Eligible Candidates: Recent college graduate, graduate student or completed graduate programme.

Appropriate Field of Study/Majors: Facilities Management, Project Management, Business Administration, Communications, Organizational Management.

The Corporate Services and Facilities (CSF) team supports initiatives for "building better communities for children" around the world. Corporate Services is comprised of the two following important components: Operational support services and facility management services. We provide support for offices located in Los Angeles, Manila, Kuala Lumpur, London Executive, London Central, New York, Geneva, Seattle and DC. The intern will gain real world experience in collaborating with our team and our staff to address facilities related issues. This includes hands-on customer service, project management and reviewing internal business processes. This position requires someone to have great interpersonal communication skills, flexibility, energetic, team working, analytical, problem-solving skills and passionate for serving the Lord and others.

The intern’s responsibilities will include:

Hands on experience of seeing the frontline aspects relating to building operations and maintenance.
Support the facilities team in reviewing internal facility management processes and provide customer service in a participative environment to those we serve.
Actively participate in development and thrive as a dynamic, proactive, and continuous learner within all areas of Facility Management.

Global Governance Intern

Eligible Candidates: Current college student, recent college graduate.

Appropriate Field of Study/Majors: International Development, Public Policy, Business Administration, Communications, Graphic Design, Spanish.

Global Governance's role is to support national boards and advisory councils to ensure they govern effectiveness, in alignment with World Vision's missions, vision and values. We support, equip and advise boards to adopt best practices while ensuring adherence to our Core Documents and Partnership policies. The Governance Department is actively working with National Offices and their boards to support their oversight structures and decision making. Spanish language skills are desirable as many of the resources are created for the Latin American National Offices.

The intern’s responsibilities will include:

Utilize writing and creativity to develop a variety of resources such as short e-learning courses, case studies and other templates and tools that will be used by board members world-wide for training and development. Intern will analyze existing resources to develop materials.
Ability to create graphics and presentation visuals and learn new software programmes is beneficial.
Review and analysis of existing governance resources to contribute to a comprehensive online resource library and an archival version that will be available to boards and National Office staff worldwide.
Correspondence with National Office board contacts to research and collect board information, including member composition, meetings documents and evidence of performance.
Development of useful presentations and other resources for department.

Global Real Estate Intern

Eligible Candidates: Current/recent college graduate, graduate student/completed graduate programme.

Appropriate Field of Study/Majors: Finance, Real Estate, Business Administration and Management, Communications, Project Management.

The Global Real Estate (GRE) division set the Partnership Real Estate Policy and Guidelines for best practices in real estate management for World Vision. GRE provides real estate consultation and oversees real estate projects like lease management, construction and disposal of buildings. GRE captures 2500+ sites worldwide through our Real Estate Asset Management (REAM) database. By collecting real estate data and its operating costs of all our holdings, we can strategize for better asset management and capital planning. Our initiative is "building better communities for children" around the world. We are looking for an intern who possesses proficient knowledge in working with relational data

base applications, excellent interpersonal communication skills, professional attitude, good judgement, and is a team player.

The intern’s responsibilities will include:

Work in the Real Estate Asset Management database and support its users.
Collaborate and communicate daily with offices in different countries.
Collect, abstract, and cross reference Real Estate property data.
Provide support and services to the team in the procurement database.
Research ideas, concepts, and processes that may contribute in more efficient standards.
Attending and participating in department’s devotions and weekly chapels.

Global Supply Chain Management Operations Intern

Eligible Candidates: Recent college graduate, graduate student or completed graduate programme.

Appropriate Fields of Study/Majors: Supply Chain Management, Procurement, Business Administration, Business Finance, Business Accounting.

World Vision's Global Supply Chain and Shared Services Team (GSCM) is dedicated to ensuring that World Vision’s programmes and responses around the world get the goods and services they need when needed, where needed and at the right price. The supply chain team manages thousands of suppliers, hundreds of purchasers and a complex logistics network.

The intern’s responsibilities will include:

Implement new Contract Management System for Global Procurement within Coupa (cloud-based procurement and supply chain software).
Design numbering system for tracking and reviewing purposes.
Create purchase orders in collaboration with suppliers.
Liaison with National and Regional Offices to receive contracts.
Develop monitoring system for contracts and renewals.

Information Technology Customer Support Intern

Eligible Candidates: Recent college graduate, graduate student/completed.

Appropriate Field of Study/Majors: Customer Service Management, Information technology, Computer Sciences or other related field.

World Vision’s Information Technology Customer Support Team responds to requests for IT support, logging problems, generating trouble tickets, attempting to diagnose and resolve problems, and if necessary, escalating the problem to the appropriate level of expertise. They are responsible for documenting solutions to problems and developing end-user guidelines. On an ongoing basis, they work to improve customer support processes and practices. In addition, they evaluate and recommend client software and hardware and write proposals for purchasing new or upgraded products.

The IT Customer Support Intern must have an understanding of the hardware and software and have the ability to gather information on issues and have diagnostic capabilities to enable them to describe or resolve problems. The intern will ensure that client needs are addressed and resolved in accordance with service level agreements.

The intern’s responsibilities will include:

Validate and reconcile the IT asset database.
Validate and reconcile the IT Loaner laptop database.
Reconcile systems missing the installation of the endpoint management and security software.
Analyze ticket distribution to identify opportunities for Service Catalog items.
Identify and document service Catalog items
Validate the process and create user documentation for WiFi network printer.

Knowledge Management and Communications Intern, Faith & Development

Eligible Candidates: Recent college graduate, graduate student/completed.

Appropriate Field of Study/Majors: Knowledge Management, Information Management, Communications, Theology, International Development, International Relations, Political Science.

At World Vision, our Christian faith guides our response to the most vulnerable children in our ministry and organizational practices. World Vision’s Global Faith & Development (F&D) team supports this as we work to live out our Christian faith and calling across the Partnership. We do this by supporting the:

Equipping of our leaders and staff to live out our faith, by providing training, mentoring and guidance
Developing and scaling guidance and evidence-based models for integrating faith in ministry practice and tackling the roots of poverty, vulnerability and injustice.
Ensuring that all entities consistently and clearly communicate our Christian identity and mission, with messaging adapted for their different audiences.
Expanding and deepening our partnerships with churches and faith leaders, acting as connectors, and mobilising Christians and the Church together with other faith leaders.

The Global F&D intern will support key knowledge management and communications initiatives to help improve productivity and capture of key knowledge for F&D practitioners. Essential skills the intern must possess are the following:

an understanding or interest of web-page development as well as knowledge management, communications, and training, a passion for the role of faith and faith actors in development, website management (Sharepoint experience plus), excellent writing and research, attention to detail and strong analysis skills, strong written and interpersonal communication, and project management capabilities with experience completing projects from start-to-finish.

The intern’s responsibilities will include:

Website and information management (Sharepoint) including development of library taxonomy, review of existing content for archival/tagging, and development of key website pages.
Development of orientation related to key areas of Faith & Development work.
Supporting the revision of the Faith & Development Community of Practitioners membership listserv to make sure relevant Faith & Development related programming staff are engaged.
Copywriting for sector work pages, newsletter, and various campaigns.
Review of Google analytics to understand internal and external website user analytics.
Socialization of the refreshed Mission Immersion Programme content (online and face to face resources).

Learning & Development Intern, Information & Technology

Eligible Candidates: Current college student, recent college graduate.

Appropriate Field of Study/Majors: Learning, Communications, Psychology, English, Creative Writing, Marketing.

*This internship position will have two openings.

The World Vision IT Learning and Development Team is responsible for equipping IT managers with skills to lead change and develop their teams; providing learning opportunities for all IT staff which create a culture of competence, domain expertise, and thought leadership; and providing learning opportunities for non-IT staff that give them the essential IT skills and knowledge to do their work effectively.

The intern’s responsibilities will include:

Develop eLearning modules based on previously-created content.
Assist in the instructional design and development of new learning courses and content.
Provide learning and development administration by creating promotional materials and other resources and by helping with virtual instructor-led learning courses.

Marketing and Communications Systems Intern

Eligible Candidates: Current undergraduate, recent graduate, graduate student.

*This position can be located in either Monrovia, California or Federal Way, Washington.

World Vision's Team Content is responsible for the storage of over 300,000 valuable digital assets. These assets are the photos, videos and stories that fuel marketing, advocacy and communications across the global World Vision Partnership.

The intern’s responsibilities will include:

Project research and analysis of content use and patterns.
Apply industry best-practices to our library metadata and tagging practices.
Assist with improving the Digital Asset Management system to better meet user needs.
Develop training materials for new technologies/systems.

Storytelling and Content Intern

Eligible Candidates: Current undergraduate, recent graduate, graduate student.

Appropriate Fields of Study/Majors: Marketing, Communications, Journalism, Media, Editorial Work, Photography, Videography.

*This position can be located in either Monrovia, California or Federal Way, Washington.

The intern’s responsibilities will include:

Search through the library and highlight content for use by our staff in future campaigns.
Curate content refining the quality of content offered in our systems
Apply appropriate tags that match the subject of the content

Technology for Development Intern

Eligible Candidates: Recent college graduate, graduate student or completed graduate programme.

Appropriate Fields of Study/Majors: Information and Communication Technologies for Development, Digital Health, Socio-Economic Development, Global Public Health.

The Technology for Development Intern will undertake research on and contribute to existing WV knowledge base on ICT4D - Information & Communication Technologies for Development to catalyze achievement of education, health, agriculture, economic development goals globally.

The intern’s responsibilities will include:

Research via internet, WV intranet and WV staff sources the types of mobile and digital technology solutions being used for education, health, agriculture, economic development, etc. in Africa, Asia, Latin America, and Middle East/Eastern Europe toward a project catalogue.
Create strategic summaries of the current state and opportunities for growth in scaling digital health, nutrition, agriculture, education, economic development within specific national contexts.
Undertake and document technology for development (ICT4D) landscape analyses and assessments of key countries where World Vision operates.
Expand and refine content for ICT4D toolkits and guidance documents.
Integrate new and/or refined outputs detailed above into WV ICT4D Interest Group Intranet Site.
Support ICT4D Interest Group Events & Meetings.

University Recruiting & Internship Programmes Intern

*This intern is required to a week earlier on May 6, 2019.

Eligible Candidates: Recent college graduate, graduate student or completed graduate programme.

Appropriate Field of Study/Majors: Communications, HR Management. Leadership and Development, Psychology, Business Administration.

Do you have experience leading and coordinating teams and programmes? Interested in learning about leadership development and talent acquisition/recruiting in the Human Resources team? You will work as a key member of our team as we develop and coordinate weekly internship programming including our World Vision Speaker Series, Professional Development Seminars and more!

The intern’s responsibilities will include:

Support the overall coordination of the Summer 2019 Internship Programme.
Support recruitment efforts for the Fall 2019 Internship Programme.
Communicate relevant information to all interns in the US-based offices with regard to cohort session details, schedules and weekly activities.
Research and develop engaging seminars relevant to the development of emerging professionals.

Video Editing/Film Intern

Eligible Candidates: Recent college graduate, graduate student or completed graduate programme.

Appropriate Field of Study/Majors: Communications, Film/Videography, Journalism, Media, Graphic Design.

*This position can be located in either Monrovia, California or Federal Way, Washington

The intern’s responsibilities will include:

Review archived footage from previous projects and extract key clips that can be used in other projects.
Streamline the archive by creating thematic b-roll clips that will be used in future projects.
Export final projects into web-resolution files.
Uploading files created to the Global Digital Asset Management library for use by staff worldwide.

VisionFund Financial Reporting Intern

Eligible Candidates: Current college student, recent college graduate, graduate student or completed graduate programme.

Appropriate Field of Study/Majors: Finance, Accounting, Computer Science, International Business, Business Marketing.

VisionFund International (VFI) is the world's largest Christian microfinance network. VisionFund’s microfinance network works alongside World Vision, to enable communities to increase economic activity, access clean water, education and healthcare, benefit from improvements to nutrition, and provide the foundations for local economies to flourish through Microfinance institutions. VFI’s Finance team works closely with over 28 Microfinance Institutions throughout Latin America, Asia, Africa, and Eastern Europe to provide financial services that enable impoverished households to increase their incomes. VFI trains clients to grow successful businesses using their income to support their children

and families.

The intern’s responsibilities will include:

Research external financial reporting dashboards which are visually appealing and increase user interface and efficiency.
Assist in the data warehouse transition to a new accounting system which will contain all micro-finance data.
Assist with the creation and implementation of a new loan database system.

VisionFund Operations Intern

Eligible Candidates: Recent college graduate, graduate student or completed graduate programme.

Appropriate Field of Study/Majors: Behavioural Science, Behavioural Economics, Development Economics, International Aid and Community Development, Business Finance and Commerce, Human Centred Design, Research (quantitative / qualitative).

The intern’s responsibilities will include:

Lead the research, analysis and design of business advisory and support services for micro, small and medium enterprises financed by VisionFund.
Utilise latest thinking in behavioural science/economics and human centred design to help undertake research into best practice approaches.
Use these insights to develop a suite of tools and content for testing with SME clients in developing countries.
Assist VisionFund to re-think its approach to MSME support beyond simply micro-finance products by embracing behavioural science/heuristics approaches and A/B testing methodologies.
Undertake desk research (including phone/email interviews) and analysis to answer the following research questions pertaining to both sectors:
What are the most promising business advisory support approaches and methodologies currently being utilised in the MSME segment in developing countries - particularly focused on women-owned MSMEs? What makes them successful? What quality of evidence is there to demonstrate their positive impact?
With an understanding of VisionFund's MSME lending practices as background, what principles/approaches could VF adopt to better address hard skills, mindset and behavioural gaps/constraints which prevent MSME's from adopting growth oriented behaviours?
How would VF design and develop a new approach to MSME support that uses behavioural science to understand take up, engagement and use of existing financial products and services?
What technology, systems and capabilities are required to successfully deliver on these business models?

VisionFund Portfolio Analyst Intern

Eligible Candidates: Recent college graduate, graduate student or completed graduate programme.

Appropriate Field of Study/Majors: Finance, Operations Management, Economics, Accounting, International Business.

The intern’s responsibilities will include:

Assist with the development and implementation of a new loan database./
Use MS Excel for loan accruals and derivative analysis.
Work with Microfinance institutions to verify updated information.
Utilize MS Access to create queries, tables, Forms and reports.
Collaborate with accounting and finance team to assess database requirements and implement them into the system.
Upload credit analysis, loan contract details, and hedges to the database to produce reporting on VisionFund’s portfolio.

Total Rewards Analyst

North America United States

Human Resources

Fixed term, Full-time

PURPOSE OF POSITION:

The Total Rewards Specialist will ensure all US & International health & welfare and retirement programs are running efficiently, keeping abreast of trends, analyzing and making recommendations based on our Total Rewards Policy.

KEY RESPONSIBILITIES:

Lead all benefit renewal & implementation processes working with brokers as required.
Research, analyse and review current state of benefits for the organization and make recommendations for future direction of the organization which are in alignment with our Total Rewards Philosophy.
Ensure a smooth open enrolment process.
Ensure all policy documents reflect any upcoming changes to benefit programmes including WV Central, New Hire Documentation, and policy data base. Hard copy booklets.
Evaluating the costs, benefits and value of its of wellness programs, Health and welfare programmes, employee assistance programs and retirement programmes to determine employee value and ensuring the Total Rewards mix is relevant to WV population.
Formulate recommendations and justifications for the Total Rewards mix of benefits.
Building and maintaining relationships with health & welfare plans and retirement plan providers, to ensure proactive and comprehensive service to employees.
Engage and negotiate with vendors to ensure the best pricing and service.
Assisting employees in appealing decisions made by insurance companies, advising on ex-gratia payments.
Assist in all pension plan committee administration ensure WV’s interest is well represented.
Ensure all employees have timing communication on enrollment into benefits Audit plan programme to ensure all employees are enrolled in the appropriate plan.
Reviewing ongoing reporting for FSA to ensure participants are utilizing the programme in alignment with regulatory requirements.
Administer the relocation programme ensuring all staff are assigned to an appropriate vendor and all billing is routed to the appropriate dept.

Ongoing administration of benefits including but not limited to:

Leave processing
Death claim processing
Employee, and family communications
Pensions

Reviewing vendor invoices, reconciling with benefit department budgets, resolving conflicts, reporting on trends and concerns.

KNOWLEDGE, SKILLS & ABILITIES:

University degree in HR or related field.
Minimum 8 years working in an employee benefits environment.
Two years in an employee facing benefits role.
Demonstrated technical and conceptual understanding of Health, Welfare & Wellness programs.
Demonstrated policy & employer communication, verbal & writing skills.
Demonstrated ability to manage large quantities of data efficiently in excel. (Intermediate Level able to work with pivot tables, if formulas and vlookups)
Ability to navigate other Office software products.
CEBS, CBP, GRP, highly regarded.

Graphic Design Post-College Internship

North America United States

Fixed term, Full-time

At World Vision, we inspire supporters to come alongside and experience the joy of transforming vulnerable children's life stories. The Graphic Design post-college intern is an important member of the Global Strategic Marketing team who will help produce creative visual assets to invite more people to join World Vision in its mission to create lasting impact that will live on in generations to come.

The Graphic Design post-college internship will involve: using design to create compelling assets including infographics and print resources, creating and implementing style guides for new projects, producing content for various social channels, and collaborating with the team to shape and form new ways of telling to story of World Vision's work.

This internship will provide a top-notch recent college graduate, upcoming college graduate or part-time graduate student with the opportunity to join the World Vision International’s Global Strategic Marketing team for ten months beginning in June 2019.

Interns will receive a $1600 monthly living stipend and gain significant ministry and professional development experiences through vocational coaching, intentional mentorship with World Vision staff, and possible external education opportunities. This internship will be located in Federal Way, WA.

Skills and Qualifications

Graphic Design Post-College Internship applicants should have the following:

Proficiency in Adobe Creative Suite.
Knowledge and understanding of layout, typography, and general design concepts.
Excellent organizational skills.
Project management abilities; experience, preferred.
Passion for and starting knowledge of social justice issues, particularly relating to development.
Motion graphics and animation skills, preferred.

Church Engagement Post-College Internship

North America United States

Fixed term, Full-time

At World Vision, we inspire supporters to come alongside and experience the joy of transforming vulnerable children's life stories. The Church Engagement post-college intern is an important member of the Global Strategic Marketing team who will help produce church resources to invite more people to join World Vision in its mission to create lasting impact that will live on in generations to come.

The Church Engagement post-college internship will involve: writing creative content, creating discipleship resources, contributing to strategy for church engagement and partnership building, and working with our Faith & Development staff to tell the story of World Vision and its partnerships with local churches in our work.

Skills and Qualifications

Church Engagement Post-College Internship applicants should have the following:

Strong creative and technical writing skills.
Research and analytical skills.
Innovative, with a passion and ability to explore new ideas.
Collaborative, with experience working with teams.
Strong written and interpersonal communication skills.
Excellent organizational skills.
Project management capabilities, with experience completing projects from start-to-finish.
Passion for engaging the Church around God’s heart for the poor and most vulnerable.

Marketing & Communications Post-College Internship

North America United States

Fixed term, Full-time

At World Vision, we inspire supporters to come alongside and experience the joy of transforming vulnerable children's life stories.

The Marketing & Communications post-college intern is an important member of the Global Marketing Innovation team who will help craft storytelling content to invite more people to join World Vision in its mission to create lasting impact that will live on in generations to come.

The Marketing & Communications Post-College Internship with World Vision will involve: producing creative content and storytelling, collaborating with our team to produce materials for content marketing and social media, and participating in developing campaigns and resources to mobilize and engage supporters around World Vision’s work.

Required Skills:

Marketing & Communications Post-College Internship applicants should have the following:

Strong creative and technical writing skills.
Research and analytical skills.
Innovative, with a passion and ability to explore new ideas.
Collaborative, with experience working with teams.
Strong written and interpersonal communication skills.
Excellent organizational skills.
Project management capabilities, with experience completing projects from start-to-finish.
Passion for and starting knowledge of social justice issues, particularly relating to development.
Basic understanding of marketing and communications for non-profit purposes.

Response Programmes Director

Global Global

Exceptions

Fixed term, Full-time

*Country location to be determined based on response.

*Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

PURPOSE OF POSITION:

The Response Programmes Director oversees/leads the Sector Programming Team, including Program Officer(s), Design Monitor Evaluation (DME), Humanitarian Accountability and Information Management. The Programme Director supports the Response Director (RD) and Operations Director (OD) in designing the response strategy and operations plan and works in close coordination with both.

The Response Programmes Director is responsible to manage grant acquisition, assessments, monitor and humanitarian accountability and liaises with Support Offices (SOs), and international donors.

Response Programmes Director is part of the Response Senior Leadership Team. Response Programmes Director will coordinate/advise with Response Director (RD)/Senior Leadership Team (SLT) go or no go for proposals.

KEY RESPONSIBILITIES:

Establish, lead, resource and staff the programmes unit to meet response needs:

Lead team/individual development and provide direction and support as needed to enable effective performance.
Contribute to National Office (NO) capacity building in the area of emergency response in coordination with NO leadership and Human Resources (HR).
Determine Programmes organisational structure and staffing plan with HR.
Work with HR to recruit and deploy Programmes staff and plan for capacity development.
Ensure Programmes staff handovers are conducted.
Develop Programmes budget in coordination with Finance.
Support RD and Finance in developing Response Budget, ensuring strong alignment and coordination with Operations team during budgeting and budget management process.
Plan for Programmes Unit transition/integration with NO, where applicable.

Lead the programme planning process to ensure alignment with context, humanitarian needs, response strategy as well as operational feasibility and technical quality:

Support development of operational intent plan to align with funding allocations ensuring operational feasibility and
technical quality.
Support Sectors and Operations Director to draft response plan.
Work with Grants, Acquisition and Management (GAM) to coordinate grant acquisition.
Write Operational Intent inclusive of targets.
Prepare project RACIs (responsible, accountable, consulted, informed) for new grants.

Oversee donor liaison and advocacy is undertaken to resource operations plan to address humanitarian needs. The Response Programmes Director will ensure that the GAM team undertake the following activities:

Monitor and analyse donor opportunities to ensure they align with operational intent.
Communicate humanitarian needs identified through assessments, monitoring data and community feedback to in-country donors and Support Offices International Programmes Groups.
Represent World Vision with potential donors (ECHO, DFID, EU, OFDA, etc.) including bilateral, multilateral and corporate.
Collaborate with Advocacy to influence donor funding strategies when appropriate.
Liaises with SOs regarding donor priorities and opportunities for funding.
Support Finance in the allocation and tracking of response funding to ensure response strategic priorities are funded and effective leveraging of available funding.
Support mapping of all funding sources with Finance.
Support funding allocation process (Private Non Sponsorship & grant opportunities) in coordination with Finance, Response Director and Operations to reflect response strategic priorities, operational realities and ensure compliance with relevant funding regulations.
Support Finance to track donor funding allocation and commitments to ensure response strategic priorities are funded.
Oversee development and submission of project proposals to donors to resource operations plan.
Develop project proposals with Operations, Advocacy, Finance and relevant Support functions and ensure stakeholders have the opportunity to review proposals and raise issues prior to submission to donors.
Ensure proposals are aligned with the operational plan, sector DADDs and standards.
Ensure proposals are aligned with accountability standards and basic DME requirements.
Maintain donor and SOs communications to facilitate funding acquisition.
Support Finance to ensure an up-to-date funding matrix.

Ensure support for Finance to establish grant management system to guarantee fulfillment of donor requirements:

Support Finance to conduct grant orientation or grant start-up workshops for relevant staff.
Plan and manage donor reporting to ensure that all donor requirements are met.
Support Finance with monitoring of grants for compliance with grant requirements.
Oversee planning, implementation, analysis and sharing of findings from assessments and program monitoring.

The Response Programmes Director will ensure that the DME team undertake the following activities:

Design and implement community consultation processes to ensure understanding of World Visions role, planned interventions and provide opportunities for input and feedback into programme and project designs.
Design and implement Information Provision plan to ensure that accurate and reliable information about the programme is made available and shared with communities in a timely and accessible manner.

Establish and support implementation of complaint and feedback mechanisms:

Document, implement and monitor complaint and feedback systems to ensure timely responses to communities.
Consolidate and analyse community complaint information to inform Operations and response management of key issues raised by beneficiaries.
Coordinate Humanitarian Accountability planning and learning with other accountability focused INGOs and LNGOs.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

A minimum of 3-5 years in leadership role in the humanitarian assistance and development sector, with a significant portion of this in INGOs.
5 years experience in humanitarian assistance work.
Demonstrated understanding of key humanitarian principles, standards and best practices.
University degree in Humanitarian Studies or relevant field. Masters degree preferred.
Experience in program management and implementation of multi-sectoral emergency response projects.
Intensive experience in leading a multi-cultural team of professionals.
Experience working in a cross-cultural environment.
Experience working in war zones / fragile contexts.
Experience in engaging with governmental institutions and multilateral agencies.
Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.
Work experience as Program Officer at least for 1-3 years in a country other than the home country.
Strong team leadership skills.
Emotional Intelligence (self awareness, managing emotions and those of others, remaining calm/composed, dealing with ambiguity and change).
Understand Humanitarian Industry and have proven experience within a relief setting.
Effective in written and verbal communication in English.
Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders.

Preferred:

Previous experience working in complex emergency/rehabilitation settings.
Experience coordination with INGOs and other key stakeholders-High degree of negotiation and persuasion skills.
Ability to work with a reasonable level of comfort in high tension and high security risk situations.
Ability to maintain performance expectations in diverse cultural contexts psychologically stressful environs and physical hardships.
Ability to facilitate the creation of cross-functional project teams and the development of national strategies.
Excellent time-management and prioritization.
Demonstrates openness and transparency.

Response Director

Global Global

Exceptions

Fixed term, Full-time

*Country location to be determined based on response.

*Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

PURPOSE OF POSITION:

The Response Director (RD) has primary responsibility for directing the response from strategy to implementation, inclusive of performance and oversight of all aspects of the response. She/he should develop and maintain an efficient, cohesive team, while ensuring effective coordination and relationships with the other agencies, officials, beneficiaries, donors and all areas of the Partnership.

KEY RESPONSIBILITIES:

Develop and monitor implementation of response strategy that addresses WV strategic goals to meet humanitarian needs:

Lead response strategy development with National Director (ND), Regional Leader (RL), Partnership Executive Team
(PET) and other senior stakeholders.
Ensure primary and secondary information on needs inform strategy formulation.
Ensure context analysis informs strategy development.
Consult with ND and RL to ensure National Office (NO) strategy and plans (including Child Wellbeing targets) are taken into account in
response strategy formulation.
Ensure strategy aligns with anticipated capacity.
Monitor appropriateness of strategy in addition to implementation of strategy and transition plans.

Ensure response is staffed to meet response needs:

Lead team/individual development and provide direction and support as needed to enable effective performance.
Contribute to NO capacity building in the area of emergency response in coordination with NO leadership and Human Resources (HR).
Determine response organization structure with ND and HR.
Conduct high-level workforce planning with HR and mobilise surge functions as required.
Oversee the recruitment of the RDs direct reports.
Ensure defined accountabilities under the Emergency Management System (EMS) are clear for each function including Term of Reference (TOR) objectives and qualitycriteria.
Ensure HR works with EMS functions to identify workforce requirements.
Ensure HR plans for capacity building with EMS functions.
Ensure HR develops performance planning and review processes that include quality criteria.
Ensure HR establishes a staff care function and mechanisms that support staff well-being.
Consult ND to plan Response team transition/integration.
Ensure adequate internal communications mechanisms are in place to ensure policies, information and decisions are shared with staff as appropriate.

Establish and maintain effective working relationships with humanitarian actors, government representatives, World Vision stakeholders, the media and general public:

Represent the response in Partnership Executive Team and Partnership Coordination Team (PCT) (where activated).
Identify and highlight areas of conflict to Response Senior Management Team (SMT), ND, RL and Partnership
Executive Committee (where activated).
Create and maintain collaborative relations and where appropriate partnerships with government, other NGOs, UN
agencies, civil society, churches, bi-lateral missions and donors.
Participate in consortium meetings and Response related national coordination meetings.
Ensure World Vision is represented at relevant technical and coordination mechanisms in-country.
Serve as an organizational spokesperson for media interviews, advocacy initiatives and other public events.

Develop and plan response to achieve response strategy goal and objectives:

Provide oversight to funding allocation (i.e. Private Non-sponsorship or PNS, grants, etc) to ensure alignment with
strategy and humanitarian needs.
Ensure response programme development meets World Vision and international standards.
Ensure that adequate funding to address humanitarian needs is acquired.
Ensure Advocacy staff are empowered to integrate advocacy across sectors and to develop child-focused advocacy positions which are aligned with strategy and organisational priorities, in strong alignment with NO and Response
Operations teams.
Facilitate the signing of MOUs and contracts, with donors, Support Offices (SOs) and other relevant stakeholders.
Ensure appropriate waivers are in place to facilitate timely response implementation.

Implement response programme in accordance with commitments to meet international and WV standards:

Ensure that accessible beneficiary feedback mechanisms are established and functioning.
Ensure staff establish community accountability methods across all of the response program.
Monitor and identify risks to programme quality and coordinate resources to address them.
Ensure that all programmes are implemented, monitored and evaluated according to set plans and that agreements
with donors, SOs and other stakeholders are adhered to.
Ensure management meetings address quality risks, relevant monitoring data and community feedback.
Initiate resourcing mechanisms and ensure financial and material (in-kind) resources are managed according to WV
standards, donor and SO agreements.

Initiate response funding mechanisms with support of ND, RL & Regional HEA Director (RHEAD):

Ensure that funding is managed and accounted for in compliance with donors and Support Offices agreements and WV standards.
Ensure that programme and projects audits are planned and conducted as per WV audit regulations and donor government requirements.
Ensure that audit reports are responded to and recommendations implemented.

Ensure that response meets World Vision minimum quality standards and supports program improvement, reflection, learning and innovation:

Ensure previous response learnings from Global learning facilitator are reviewed in program design.
Encourage the incorporation of best practice and innovation in program design.
Ensure all functions have quality planning sessions to meet quality objectives of their TOR.
Ensure achievement level of all function quality objectives is monitored monthly and reported.
Ensure risks that prevent the achievement of quality objectives are reported and rapidly addressed.
Ensure mechanisms are established to identify, document, and share lessons learned with Partnership.

Oversee Security function, planning and implementation to ensure response staff and organisational safety and security:

Ensure staffing of Security function.
Provide oversight to implementation of security protocols as per CSR.
Facilitate inter-agency coordination for information sharing and intelligence sharing.

Ensure response internal and external reporting requirements are met:

Liaise with Programmes and Info Management to ensure internal and external reporting requirements are planned for
and reports are prepared.
Review and submit partnership programme reports.
Prepare and submit monthly management reports.
Ensure internal response coordination & information sharing mechanisms are functioning.

Ensure that response staff have appropriate housing, offices and information/communication systems:

Ensure that staff have access to appropriate office space/equipment, information/communication systems/equipment
and other facilities which enable them to carry out their responsibilities.
Ensure that all response vehicles and other equipment are well managed and maintained.
Where necessary, ensure that relevant staff have access to appropriate housing.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

A minimum of 5-7 years in leadership role in the humanitarian assistance and development sector, with a significant
portion of this in INGOs.
5 years experience in humanitarian assistance work.
Demonstrated understanding of key humanitarian principles, standards and best practices.
University degree in Humanitarian Studies or relevant field. Masters degree preferred.
Intensive experience in leading a multi-cultural team of professionals.
Experience working in a cross-cultural environment.
Experience working in war zones / fragile contexts.
Experience in engaging with governmental institutions and multilateral agencies.
Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.
Experience in serving as an organizational spokesperson to media and other external audiences.
Effective in written and verbal communication in English.

Preferred:

Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders as well
as staff.
Ability to work in coordination with other humanitarian organizations.
Ability to analyse and make decisions in challenging situations in the absence of specific guidance and/or full
information.
Ability to communicate and model to staff positive behaviours which help them remain resilient and effective in dynamic and high pressure environments.

Work Environment:

Work hours are often in excess of 12 hours per day during difficult periods of the response.
Responses are often mounted in insecure or natural disaster-prone contexts, which may disrupt normal work patterns
and generate staff safety issues.
Work and housing environments may at times be well below normal standards in terms of facilities, equipment, food availability and hygiene.

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