PURPOSE OF POSITION:

The Senior Process Advisor, Digital for Development (D4D) & Innovation, provides consultative guidance to WV staff globally toward standardizing processes, procedures, capacity building and knowledge management for World Vision’s D4D & Innovation portfolio to increasingly leverage digital technologies for community development. The key goal is to better align and systematize WV’s global D4D innovation processes toward further scalability and sustainability of context-appropriate technology solutions.

The Senior Process Advisor, Digital for Development (D4D) & Innovation role consults on the most complex enterprise wide improvement initiatives and is regarded as the highest level technical expert within the process improvement domain. They provide thought leadership and guidance on process improvement frameworks and IT processes.

Individuals within the Process Management job family are responsible for the delivering continuous improvements to the organization’s business and IT processes.

They establish, implement and sustain a framework for identifying, planning, delivering and supporting the most valuable process efficiency and effectiveness outcomes in the organization – often but not always through IT enablement. They ensure processes are repeatable, measurable and tracked. They also ensure that processes and procedures are in alignment with the framework and meet business requirements.

Process Management professionals work with cross-functional teams to design, develop and integrate IT processes and procedures utilizing best practices and industry standard frameworks. The overarching goal of the work that roles in this job family perform is to increase the effectiveness of internal processes for the improvement of the organization’s ability to adapt to changing business requirements.

Individuals in these roles will be expected to contribute in World Vision’s effort to institutionalize lean processes with the aim of improving outcomes and business results. To be successful a deep knowledge of the business, the outcomes it values and is seeking to cause are required as well as the awareness/knowledge of processes, methodologies, best practices and industry standard frameworks.

MAJOR RESPONSIBILITIES:

Strategy/Planning:

• Operationalizes and implements the vision and goals for a process improvement framework.

• Influences strategy from a process improvement best practice and industry perspective.

• Assists in the development of strategic proposals for enterprise process improvement.

• Works with the product managers, service-level managers, quality managers, relationship managers and appropriate teams to understand how process improvements could improve service quality and relevance and develops a process improvement plan.

Process Requirements:

• Conducts analysis of enterprise requirements and current process performance against industry standards to identify gaps and areas for improvement.

• Ensures requirements reflect the business and IT’s standards and vision.

Process Design and Definition:

• Facilitates the design of the enterprise overall process structure, including creating a process hierarchy that streamlines business and IT processes and eliminates redundancy.

• Assists in the development and delivery of a 3 year plan for new process development and process improvement model.

• Provides thought leadership for future state process design and definition.

• Applies best practice and industry data to recommendations for process design and definition.

Continuous Improvement:

• Oversees the definition of the goals and metrics that support the business and IT enterprise wide process improvement strategy.

• Verifies that processes are fulfilling goals/outcomes and meeting the organization's needs.

• Assesses current processes against industry standards.

• Prioritizes process improvements according to value added and development of framework.

Documentation:

• Identifies and establishes tools, methods and standards for documentation.

Communication & Execution:

• Champions enterprise wide change with business and IT leaders.

• Communicates objectives and concepts internally and externally, forming effective partnerships and coalitions.

Implementation & Support:

• Researches and selects tools.

• Defines the informational requirements of the process, and works with an appropriate team to evaluate and select, customize or develop IT applications to meet those requirements.

• Identifies and defines requirements and opportunities for automation.

• Sets migration road map and implementation path, incorporating process interdependencies.

• Oversees the execution of the process improvement plan.

• Fulfills, manages or coordinates the operational activities associated with the process as appropriate, with support from other members of the organization.

Reporting & Assessment:

• Defines metrics, dashboards and reports ensuring return on investment.

• Designs and uses reports to drive awareness of need for process changes and ensures adequate visibility of issues.

• Analyzes variances against industry standards and makes recommendations to close gaps.

• Reviews and critiques recommendations based on industry best practices and standards.

Education & Training:

• Sets training strategy to ensure understanding and compliance with process improvement framework processes, policies, procedures and expected outcomes.

• Researches, determines required funding, and defines criteria for any required vendor selection.

Coaching/Mentoring:

• Provides ongoing knowledge transfer to team members and clients on process improvement and standards.

• Mentors less-experienced team members.

Best Practices:

• Researches industry trends and best practices.

• Establishes networks/relationships with peers in the industry.

• Represents World Vision in external forums.

KNOWLEDGE, SKILLS & ABILITIES:

• Bachelor’s or Master’s Degree in Computer Science, Information Systems, Business Administration, or other related field. Or equivalent work experience.

• Experience in areas such as process design, re-engineering, Six Sigma, COBIT, Lean, CMMI, and ITIL.

• Experience participating in industry forums.

• Typically has 7 or more years of IT and business/industry work experience, with at least 5 years of experience in managing multiple, large, cross-functional teams or projects, and influencing senior level management and key stakeholders.

• Willingness and ability to travel domestically and internationally, as necessary.

• Effective in written and verbal communication in English.

Preferred Skills, Knowledge and Experience:

• Experience working in the humanitarian and development sector.

• Exposure to innovation approaches for the humanitarian and development sector, as well as appropriate emerging technologies.

• Knowledge of business analysis, technical specifications, systems requirements processes.

• Experience in Learning and Development approaches for training and capacity building.

• Familiarity with Knowledge Management approaches for gathering and disseminating information.

• Conversational ability in Spanish, French or other languages.

Work Environment:

• The position requires ability and willingness to travel domestically and internationally up to 10-15% of the time.

PURPOSE OF POSITION:

Contribute to the operational excellence and effectiveness of the Global Procurement Office by conducting ongoing and ad-hoc data reporting for analysis, monitoring, researching, and management purposes. Become proficient in the use of ProVision, aiding the Master Data Administrator in updating ProVision Item Catalog information and occasionally assisting WVI staff members in the creation of Purchase Requisitions (PRs) and the closing of Purchase Orders (POs). Participate in the creation and documentation of Standard Operating Procedures (SOPs). Provide backup support to the Global Purchasing Assistant, Master Data Administrator, and Procurement Coordinator as needed. Contribute to and potentially manage various continuous improvement projects within the department.

KEY RESPONSIBILITIES:

Set up and maintain master data records as ProVision Administrator:

• Audit WVI item database and upgrade information as needed. Run reconciliation reports to ensure consistency between up to date item order forms and COUPA/ProVision master data.

• Create and maintain “Bulk Upload” templates for qualifying GPO and GIS supplier catalog items.

• Understand the end to end processes and how the master data functionality impacts all downstream systems and transactions.

• Support data entry into COUPA/ProVision templates for the various modules (i.e. Supplier, Item, Price, Remit-To Address, Contract, Savings percentage and Content Group).

• Process Purchase Requisitions and Purchase Orders in COUPA/ProVision.

• Troubleshoot issues in COUPA/ProVision and assist in supporting the execution of the Source to Pay (S2P) process.

• Perform spend analysis to identify opportunities for new global contracts, using ProVision data.

Create and maintain training guides and Standard Operating Procedures (SOP’s) for the GPO and Shared Services Teams:

• Bulk Upload

• Contract Creation/Deactivation

• PR Creation

• Supplier Registration

• Coordinate with outside vendors/suppliers and the Master Data Administrator to establish item catalogs, aiding the process of activating, deactivating and updating items as needed.

KNOWLEDGE, SKILLS & ABILITIES:

Required:

• College degree preferably Business or Supply Chain related.

• Excellent in MS Office with Intermediate/Advance Excel Skills. (Example: Sum, Average, Count, Create Tables, Create Headers, Create formulas between tabs or separate spreadsheets, Sort, Filter, Color code, Format Painter, duplicate formulas for whole rows or columns, Create Pivot tables, VLookup, IF statements, Create Charts and Graphs, What If analysis, Data Validation, Protect Workbook and Freeze Panes).

• Strong analytical skills - able to analyze large data sets, using critical thinking and Excel functions.

Preferred:

• Degree in Finance, International Business or Supply Chain Management

• Experience in EProcurement Systems such as Coupa and SAP Ariba

• Lean Six Sigma Certification

• Project management experience

Work Environment:

• The position requires ability and willingness to travel domestically and internationally up to 0-5% of the time.