Job Opportunities in North America

World Vision has administrative functions in three countries in North America: The United States, Canada and Mexico. These administrative functions employ staff who help deliver services, exercise stewardship, and sustain the international work the broader World Vision organisation does around the globe.

World Vision also has fundraising (Support) offices located in: Canada and the United States. To pursue career and internship opportunities with one of our fundraising (Support) offices in the North America, visit: World Vision Fundraising / Support Offices

Job Locations

Regional IT Director, North America


The Regional IT Director is responsible for providing IT leadership in the region, managing and maintaining global IT processes and standards in the region. This position manages multiple IT processes and is accountable for IT services in the region.

Individuals within the IT leadership job family have responsibility for activities that contribute to planning, creating and implementing an IT vision and strategy that is aligned with the global IT strategic plan so as to enable the regional business strategy. They provide input to the development of global IT standards, technology architecture, technology evaluation and transfer. They manage small to large teams of IT staff in the region who are responsible for delivering and supporting IT solutions for the business and customers. They provide technical and business leadership to IT team in the region as well as to the business.

The Regional IT Director is also responsible for analyzing trends in technology, assessing the impact of emerging technologies on the business, providing solutions to address technology and business issues, and managing financial resources while ensuring the development of high-quality technology solutions. These solutions must be developed at the best possible cost and be aligned with customer and business needs while establishing relationships with employees and key internal and external stakeholders. They are also responsible for participating and providing input into the development of an IT governance framework that defines the working relationships and sharing of IT components among various IT groups within the organization.

To be successful, individuals must possess a combination of business, technical and leadership skills and competencies. This requires an understanding of organization’s business needs, processes and functions. They also need a solid knowledge of IT infrastructure, architecture, applications development and support, networks, and computer operations. In addition, individuals working in this role must have excellent communication skills and the ability to influence others.

The Regional IT Director has a matrix reporting to the Senior Director of Operations (SDO) for the region.


Business and IT Strategy:

  • Develops the tactical components and strategies to achieve goals at an enterprise level.

  • Works with business partners to understand business needs.

  • Manages the development and implementation of IT initiatives to support business strategy.

Change Management:

  • Articulates change.

  • Is active and visible throughout the change process.

  • Provides frequent, communication to department/organization and clients about the change (i.e., rationale, expected outcomes, the "big” picture) and the impact of the change (individual and business).

  • Builds a coalition of sponsorship (managers, staff and clients) and manages resistance to the change

  • Identifies and removes obstacles to change.


  • Leads or participates in a customer advisory board to manage IT services demand.

  • Communicates client’s needs and priorities and provides feedback on pricing and investment.


  • Provides input to technology planning within multiple functional areas.

  • Implements solutions consistent with current and future architecture.

Process Improvements:

  • Manages the improvement processes that impact customer satisfaction and relationships.

  • Owns the designated processes and is accountable for ensuring that established processes are followed.


  • Owns and manages the Regional IT budget

  • Participates in the development of IT budgets.

  • Tracks and takes appropriate steps to stay within budget.

  • Provides high-quality services at optimal cost to customers.

  • Measures service performance and implements improvements.

IT Technology Development:

  • Directs the development, implementation and support of technology solutions required to increase business efficiency and effectiveness.

Service Level Agreements (SLAs):

  • Participates and provides input to the SLA development process.

  • Ensures internal SLAs are met.

Vendor Management:

  • Provides advice and counsel to the vendor relationship decision-making and contract development processes.

  • Reviews service provider performance.

  • Identifies and confirms performance problems and notifies contract managers.

Resource Management:

  • Meets regularly with team to gather work statuses.

  • Discusses work progress and obstacles.

  • Provides advice, guidance, encouragement and constructive feedback.

  • Ensures work, information, ideas, and technology flow freely across teams.

  • Establishes measurable individual and team objectives that are aligned with business and organizational goals.

  • Documents and presents performance assessments.

  • Recognizes and rewards associates commensurate with performance.

  • Implements organizational practices for staffing, EEO, diversity, performance management, development, reward and recognition, and retention.

Workforce Planning:

  • Identifies the roles, skills and knowledge required to achieve goals.

  • Ensures staff has the resources and skills needed to support all work initiatives within a limited number of COCs or functions.

  • Participates in IT workforce deployment activities.


  • Bachelor’s or Master’s Degree in Computer Science, Electrical & Electronics Engineering, Information Systems, Business Administration, or other related field. Or equivalent work experience.

  • Requires leadership, business knowledge, negotiation skills and experience/in-depth knowledge of IT infrastructure operations and/or software implementation and support across multiple countries.

  • Requires demonstrated ability to launch and deliver one or more IT project(s) across multiple countries on time and within budget.

  • Typically has 10 to 15 years of IT and business/industry work experience, with knowledge of one process/service.

  • Requires experience in managing teams and building relationships with people at a variety of levels.

  • Willingness and ability to travel domestically and internationally, as necessary.

  • Effective in written and verbal communication in English.

  • Industry certifications from Microsoft, Cisco, ITIL, ISACA, PMI, etc.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 25% of the time.

Senior Analyst, Global Treasury (2 positions available)

*Preferred location: Monrovia, California. Other locations to be determined by home country of successful candidate within the USA where WVI is registered to operate.


Coordinate with Partnership finance directors, FP&A, FRSC and other finance personnel to identify cash management needs and concerns. Distill key demands and requirements to identify changes to Partnership cash management strategy.

Implement and ensure success of key cash management strategic initiatives.

Identify and resolve critical issues that affect Partnership’s ongoing liquidity, including AML (Anti-Money Laundering) and KYC (Know Your Customer) concerns, credit quality issues, etc.

Monitor cash management processes to ensure key outcomes are achieved, and identify and resolve potential deficiencies.


  • Develop and refine World Vision’s diverse cash flow forecasts in collaboration with Partnership finance directors. Recommend to Global Treasury leadership improvements in Partnership’s cash management strategy to achieve liquidity objectives efficiently. Use critical thinking skills to improve quality of forecasts and adoption across Partnership.

  • Collaborate with Global Field Finance, FP&A, FRSC and other Partnership finance personnel to identify and resolve issues related to banks, including service or compliance issues, and cash management processes, such as forecasting, reconciliation, target balancing, sweeps, etc. Use critical thinking skills to determine potential remedies and recommend practical improvements to Field Office leadership and Global Treasury leadership given persistent resource constraints and other Partnership challenges.

  • Develop broad understanding of, and provide strategic support to, cash, financial risk and insurance functions.

  • Develop and implement treasury reports in coordination with FP&A and FRSC. Present to senior management as required, and review results to identify potential improvements. Oversee change management processes related to cash management reporting outcomes.

  • Implement and continually refine key cash management processes, including reconciliation, forecasting, and settlement, especially in light of strategic changes, including bank selection, account structures and services, etc.

  • Support Global Treasury’s shared service initiative, as required, by overseeing cash management implementations and projects.


  • Bachelor’s degree in finance or related field.

  • Proficiency with Microsoft Excel and Microsoft Word.

  • Strong interpersonal skills (both written and verbal), including the ability to listen, articulate concerns, and adapt to others’ personal and organizational styles as necessary.

  • Interest in developing professional relationships (both internal and external), for the purpose of advancing the global treasury function.

  • 1-3 years’ experience in treasury operations (cash forecasting, settlements, reconciliation and reporting).

  • Familiarity with treasury management and/or ERP systems.

  • Demonstrated ability to work with peers in a collaborative environment, and support senior management.

Preferred Skills, Knowledge and Experience:

  • CTP, CCM, or similar certification.

  • Fluency in languages other than English.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 8% of the time.

  • Ability to telecommute if required.

Knowledge Management Specialist

*Preferred location: New York, NY. Other locations to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.


The purpose of this role is twofold. The main purpose of the role is to maximize the potential of advocacy practitioners to bring change for children, through ensuring the right knowledge is available when needed in World Vision’s advocacy, campaign, cross-sector partnering and external engagement work. This entails comprehensive gathering of information from our global Advocacy & External Engagement (A&EE) teams as well as promoting this information to encourage learning. The role will operationalise systems that capture and aggregate data from multiple sources, prove the contribution to change and identify paths and products to increase knowledge of effective advocacy and external engagement models. The Knowledge Management (KM) Specialist is also responsible for supporting a global network of practice for A&EE, promoting a culture of excellence in this network and support the members to develop the skills and capacities to achieve enhanced performance.

Allied to this is the collection, collation and analysis of data to demonstrate the contribution of A&EE to the World Vision Partnership’s overarching strategic goal. The role will provide dedicated support to the Advocacy Strategic Measures (ASM) process which provides significant insights into the progress of the A&EE goals, and is a rich source of information for application in a range of internal communications and knowledge management processes. The Knowledge Management Specialist will also provide primary knowledge management support to the External Engagement Advisory Group.


Contribute to the development of a culture of learning and improvement within the advocacy and external engagement community for adoption, replication and scale up of internal and external best practices in relation to advocacy and external engagement:

  • Strengthen A&EE and the broader advocacy and external engagement community of practitioners to promote replication and learning.

  • Develop capacity building tools and resources.

  • Ensure adequate access to capacity building material and tools Partnership-wide through adequate communication.

  • Support documentation of best practices, achievements and innovative tactics and methodologies in an accessible and easily understandable way for replication and scale up.

  • Support regular review, analysis and reporting on A&EE activity, outcomes and impact drawing on Advocacy Strategic Measures and external engagement and campaign metrics.

  • Package relevant information into different reporting products to ensure an adequate and regular information flow to key internal and external stakeholders.

  • Support knowledge management functions for the External Engagement Advisory Group.

  • Develop capacity building tools and material from best practices and innovative external engagement approaches.

  • Ensure effective access to guidance, tools and resources via a new External Engagement page on WV Central.

  • Manage the external engagement knowledge repository system (internal website) to ensure that it is always up to date and its structure is adapted to evolving needs.

  • Manage the day to day technical operation of the External Engagement Community of Practice.

Manage the data gathering, collation, analysis and reporting of the Advocacy Strategic Measures process, which shows the contribution of advocacy and external engagement to the Partnership’s overarching goal:

  • Manage all logistical and technical aspects of ASM reporting cycle.

  • Contribute results to the WVI Board report.

  • Produce narrative reports for senior global and regional leadership.

  • Provide analysis with conclusions and recommendations prepared for advocacy leadership.

  • Utilise ASM data/content related to key A&EE objectives (e.g., Global campaign) for internal communications and knowledge management purposes.


  • Bachelor’s degree in relevant area - development. international relations, social sciences, communications, Knowledge Management, Child Protection.

  • Capacity to manage an important amount of information, summarize it and package it for communication with different groups of stakeholders.

  • Strategic, creative, pragmatic and innovative thinking.

  • Min 3 years’ experience in relevant field (campaigning, advocacy and/or communications).

  • A successful track record in coordinating / managing and communicating information in a large and complex environment.

  • Strong project management experience with excellent analysis, writing, documenting & editing skills including high competency in Microsoft Excel.

  • Experience of working in a complex, international and cross-cultural environment.

  • Ability / experience influencing people to achieve mutually beneficial outcomes.

  • Effective in written and verbal communication in English.

Preferred Skills, Knowledge and Experience:

  • Master Degree in International relations, Development, Communications, Child protection or similar.

  • Spanish and/or French would be an asset.

  • Experience of working in advocacy, external engagement and large scale public campaigns.

  • Practical advocacy and campaigning experience in different national contexts, particularly in developing country contexts.

  • Good knowledge on monitoring and evaluation (M&E).

  • Experience in producing curriculum, case studies, analysis and substantial reports

  • Experience mobilizing supporters and influencing key decision makers on development issues.

  • Field/ national office experience, along with understanding of the organization to allow for efficient and timely coordination of information and stakeholders.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 15% of the time.

Video Editing Internship

At World Vision, we inspire supporters to come alongside and experience the joy of transforming vulnerable children's life stories. The Video Editing post-college intern is an important member of the Global Strategic Marketing team who will help edit compelling videos and curate existing visual content to engage donors and invite more people to join World Vision in its mission to create lasting impact.

The Video Editing post-college internship will involve: editing videos for multiple channels and uses, curating visual content for marketing and social media, creating storyboards and scripts for future projects, organizing video files and supporting documents for internal sharing, and working with our team to tell the story of World Vision and its work.

This internship will provide a top-notch recent college graduate, upcoming college graduate or part-time graduate student with the opportunity to join the World Vision International’s Global Strategic Marketing team for ten months beginning in Fall 2018. Starting date is negotiable.

Interns will receive a $1350 monthly living stipend and gain significant ministry and professional development experiences through vocational coaching, intentional mentorship with World Vision staff, and possible external education opportunities. This internship will be located in Federal Way, WA.

Please include a link to your portfolio, reel, or other examples of your work attached with your cover letter.

Required Skills:

Video Editing Post-College Internship applicants should have the following:

  • Strong knowledge of narrative structure and excellent storytelling abilitie.s

  • Proficiency in Premiere Pro or Final Cut.

  • Experience in motion graphics and After Effects, preferred.

  • Creative writing or script development skills.

  • Strong written and interpersonal communication abilities.

  • Excellent organizational skills.

  • Passion for and starting knowledge of social justice issues.

  • Experience working in church or non-profit settings, preferred.

Chief Operating Officer, WV Canada

*Please see application instructions below. Applications will not be accepted via

Are you looking for more than a job? At World Vision Canada we offer challenging careers that change the lives of children all over the world and it will change yours too. Come and be part of a team of over 500 Canadians with a vision for the world: Life in all its fullness for every child.

You will experience Christian faith in action helping to make real and lasting change in the lives of the world’s most vulnerable children. Join the World Vision Canada team and be part of a powerful and effective force for good: For Children. For Change. For Life.

Job Description:

Reporting to the Chief Executive Officer, the Chief Operating Officer (COO), will be responsible for leading the ongoing operations of the organization, focusing on delivering results on a day-to-day basis and, through supportive and strong leadership, keeping World Vision Canada performing at its peak.

The COO will be second-in-command to the CEO, responsible for World Vision Canada’s execution of plans, overall effectiveness, organizational efficiency and stewardship, and alignment with national and global strategic goals. The goal of the COO role is to secure the functionality of the business to drive effectiveness and sustainable growth in our mission.

The COO is a member of the Senior Leadership Team and must be an experienced and effective servant leader with excellent people skills, strong business acumen, an exemplary work ethic, and values that are fully aligned with those of World Vision, including its Christian identity.

  • Design and successfully implement business strategies, plans and procedures that support national and global strategic plans and meet goals, including shared accountability for upholding our Vision, Mission and Core Values of World Vision.

  • Set comprehensive goals for organizational performance and growth.

  • Evaluate and report (to the CEO, the Board and staff) on performance by analyzing and interpreting data and key metrics.

  • Oversee daily operations of the company and the work of its executive leaders.

  • Lead employees to encourage maximum performance, build and maintain a healthy culture, and support spiritual formation of staff.

  • Act as the internal leader of the organization, providing for all staff a strong day-to-day leadership presence and a key bridge between all operations in Canada and internationally.

  • Lead and manage the senior leadership team (all vice presidents), along with direct or indirect reporting relationships with vice presidents and other key senior staff.

  • Direct oversight and line management of marketing/fundraising/communications vice presidents and functions (currently Public Engagement, Customer Experience, Products & Channels, Digital, and Vision Partners/Philanthropy), and vice president of Programs & Policy (grants, advocacy and liaison with global programs).

  • Indirect oversight but day-to-day functional management and support for leaders of People & Culture (human resources) and Finance & Shared Services.

  • Close working relationship with the President’s Office team, including those responsible for governance and strategy and General Counsel.

  • Manage key relationships with partners, vendors and other stakeholders.

  • Support and serve the President and CEO in ways that enable and facilitate his/her role to be outward, forward and future-focused.

  • Model a deep and mature Christian faith and cultivating Christian servant leadership in alignment with World Vision’s Core Values.

Job Requirements:

  • Proven and senior-level experience as Chief Operating Officer or relevant role.

  • Strong business acumen and deep understanding of business functions such as Human Resources, Finance, Marketing, etc.

  • Demonstrable competency in strategic planning, execution and business development.

  • Experience in fundraising, communications and/or marketing, preferably in a cause-related, not-for-profit or charity context.

  • Working knowledge of best practice of data analysis and performance/operational metrics.

  • Working knowledge of IT/business infrastructure, digital and technology systems that support and enable organizational goals.

  • Outstanding organizational and leadership abilities, including proven effectiveness in leading high-capacity senior teams.

  • Excellent interpersonal and public speaking skills.

  • Aptitude in decision-making and problem-solving.

  • Experience in international business, development or humanitarian issues an asset.

  • Alignment with World Vision’s Mission, Vision and Core Values, with an understanding of how to model effective Christian servant leadership and support staff spiritual formation.

  • University degree in business administration or related field, MBA or masters’ level preferred.

  • How to Apply:

  • World Vision is committed to the protection of children; all offers of employment will be conditional upon the successful completion of reference checks and a Police background check. Qualified candidates must be able to demonstrate a commitment to the core values and mission of the World Vision partnership.

World Vision Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Interested applicants are asked to contact Sharon Rudy, Spencer Stuart Toronto.

Sharon Rudy

Spencer Stuart Toronto

T 416.203.5579 | F 416.361.6118

[email protected]

Senior Advisor, DME and Research for Nutrition

*Preferred location: Within the U.S.; Position location will be determined by home country of successful candidate within a jurisdiction (country or U.S. State) where WVI is registered to operate.


The Senior Advisor will provide global leadership for World Vision’s monitoring, evaluation, and research in this sector across the Partnership, in order to improve effectiveness, impact and quality of programming and advocacy. There will be 6 Senior Advisors, one for each of the six sectors prioritized by World Vision: Child Protection, Education, Health, Livelihoods, Nutrition, and Water/Sanitation/Hygiene (WASH).

The Senior Advisor is responsible for setting global sector Monitoring & Evaluation (M&E) standards, strengthening capability in sector M&E, and leading the development of sector M&E guidance and tools in collaboration with other sectors and the global Design, Monitoring & Evaluation (DME) team.

The position also provides global technical leadership, coordination and oversight for all research in this sector across the WV Partnership, in collaboration with the global Evidence Building Team.

The Senior Advisor will report to the Senior Director, Design, Monitoring, and Evaluation, with a strong matrix relationship to the global sector team. The Senior Advisor will function as an active member of both the global DME team and the global sector team.


Technical Leadership for Sector Monitoring and Evaluation:

Lead or contribute to development of sector:

  • Theories of change

  • Logframes, including indicators

  • M&E framework

  • M&E tools

  • Global metrics to monitor strategic priorities and quality of interventions

  • Lead continuous improvement of sector M&E based on ongoing review of internal and external industry standard indicators and measurement tools.

Provide technical support to project model development/refinement focusing on development of standards for:

  • M&E logframe, standard measurement indicators, beneficiary definition, M&E plan, minimum quality standards and their

  • measurement tools and processes including implementation fidelity and key processes during use of PMs.

  • Review and advise the Implementation Quality Assurance (IQA) tools for project models.

  • Support scale-up the use of high-quality formative research tools (e.g., BA, TIPS).

  • Develop/design implementation research proposals/protocols based on WV’s global standards.

  • Support development of tools and methodology for deep dive review of project model or sector approach in one country to ascertain quality /impact).

  • Provide sector-specific leadership and technical input into DME guidance and materials.

  • Provide sector expertise for the development of WV global DME standards, practices, and tools.

  • Provide technical input to DME team for sector specific TP design, baseline, monitoring and evaluation capacity building for RO and NO staff.

  • Develop user-friendly guidance for sector-specific DM&E measurement tools.

Guidance may include specifics about:

  • How and when to measure with the sector-specific tool.

  • Sampling and sample size calculations.

  • Demonstrating statistically-significant change.

  • QA/QI and data integrity.

  • Ethical guidance.

  • Accurate counting of beneficiary numbers.

  • Review and revise sector-specific root cause analysis toolkits for developing and fragile contexts.

  • Provide technical input into LEAP 3 guidance and provide feedback into revisions from the global sector teams.

Sectoral M&E Capability Strengthening:

  • Work with DME team, Sector teams and TSO to develop sector-specific DME competencies and training/development materials.

  • Facilitate capacity building of the TSO staff, SO staff, and other key stakeholders in M&E and research and in utilization of data for project planning and management.

Global Reporting:

  • Collaborate with the Evidence Building team to support organization-wide strategic data analysis to enhance evidence-based decision making.

  • Ensure alignment and support quality data for strategic reporting mechanisms, such as the Global CWB Report, Global Impact Framework, OP 2030 Strategy Dashboard and Strategic Initiatives, Sector Dashboards, Global (It Takes a World) Campaign.

This includes:

  • Contributing to design of reporting process, including user-friendly guidance to NOs.

  • Aligning system indicators with data being collected by NOs and existing systems where possible.

  • Advising and overseeing methods of ensuring accurate recording/reporting.

  • Data analysis and quality assurance checks.

  • Collaborate with TSO and Global sectors teams on the analysis and writing of global reports, including the global CWB reports.

  • Provide M&E technical expertise and approval of all sector indicators in Horizon.

  • Collaborate with the Evidence Building team to add new sector indicators, and review and approve NO indicators for the sector.

  • Provide technical input for defining, reporting, storage and analysis of sector monitoring and evaluation indicators in Horizon.

  • Create easy-to-use resources for TSO and NOs of the indicators for each project model.

  • Align WV’s sector indicators to industry best practice and the global SDGs.

Research and Evidence Building:

  • Provide leadership for the development and implementation of a global sector research plan, including an evidence building plan for core and emerging project models, liaising closely with the Evidence Building team in alignment with the Global Evidence Agenda and following WV Partnership research standards and protocols.

  • Provide technical leadership and coordination for sector research implemented by WV or in collaboration with external academic and other partners.

  • Work with the sector team to ensure utilization of research findings and recommendations.

  • In collaboration with the Evidence Building team, lead the documentation, publication, and internal/external dissemination of sector research, including publishing in peer reviewed journals.

  • Networking and External Representation in M&E and Research at the Global Level.

  • Build networks with academic and other research institutions, UN and NGO forums to learn about developments in sector DME and research approaches, seek partnerships to benefit WV and share evidence and learning from WV programming.

  • Participate in external forums to represent and present World Vision sector M&E and Research Evidence approaches.

  • Prepare presentations for WV leaders to share at key events.

  • Publish M&E papers in appropriate journals to disseminate WV’s work.


  • Provide M&E and research technical input for grant acquisition as needed.

  • Provide M&E and research technical support to TSO service requests from NOs.

  • Collaborate with SO staff to utilize programming indicators and articulate evidence of impact for marketing use.

  • Explore and support mobile solutions to data collection.

  • Other tasks as assigned.


  • Masters Degree or PhD in measurement, research and evaluation.

  • Ten years practical experience in conducting and leading sector programme-related M&E and Research.

  • Demonstrated quantitative and qualitative evaluation and research skills.

  • Experience in developing monitoring and evaluation systems (including indicators, instruments, and methodologies), for sector programmes.

  • Experience in building technical M&E capacity.

  • Experience working in development or humanitarian industry.

  • Ability to communicate cross-culturally.

  • Advanced skills in use of quantitative data analysis software – SPSS, STATA, SAS etc.

  • Excellent written and verbal communication in English; language skills in Spanish and/or French preferred.

Preferred Skills, Knowledge and Experience:

  • Minimum 7 years practical experience in sector programme design, implementation, monitoring and evaluation capacity building.

  • Excellent understanding and skills in sector measurement sampling and sample size estimation, and determining significance of results.

  • Understanding of WV sector programing, development approach and global partnership strategy.

  • Experience using and building capacity to use information technology for data collection/processing.

  • Experience publishing in peer review journals.

  • Experience leading evaluation and research teams.

  • Experience collaborating with external partners on DME and research activities.

  • Experience making intellectual / academic presentations in international forums.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 30% of the time.

  • Demonstrated leadership and communications skills required to facilitate virtual consultative and collaborative processes while maintaining positive working relationship across various regions and countries.

  • Proven ability to foster a positive working environment with different stakeholders.

  • Christian commitment and maturity.

Sponsor Engagement Special Projects Leader

*Preferred location: Asia Pacific Region. Other locations to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.


World Vision is looking for a strong, energetic and inspiring project leader to take forward an innovation process aimed at improving our ability to engage sponsors globally, and connect them with 3.2 million children and their communities.

As World Vision’s Sponsor Engagement Special Projects Leader, you will facilitate successful outcomes that improve business function. You will lead the delivery and management of innovation projects, collaborate with diverse sets of stakeholders, and continually assess and adapt work to make projects more effective – all with aim of making the World Vision sponsors’ Experience rewarding and fulfilling.

The key responsibilities for which you will take ownership in this role are:

  • Collaborating extensively across the World Vision Partnership to influence change processes.

  • Leading the development, testing, implementation and mainstreaming of innovations to the World Vision sponsors’ experience.

  • Providing leadership and support within the Sponsorship Engagement Team and its internal and external stakeholders to continually improve sponsor’s experiences with World Vision.

In this role, you will report to the Director, Sponsor Engagement, and work closely with the Senior Advisor of Sponsor Engagement Improvement to identify projects necessary to continuously improve the Sponsor Engagement feature set. You collaborate regularly with partner offices to draft and agree on scope, and with Senior Manager Business Systems Capabilities & Support, WVIT, Operations, Field Engagement team, and Support Offices to drive the project to completion.


Lead innovative continuous quality improvement of Sponsor Engagement features:

  • Facilitate development of improvement concepts with input / validation on ideas, proof of concepts and tests, working closely with SOs/NRDs to ensure target market personalisation needs are met.

  • Working with multiple marketing/experience/product/consumer facing projects, define the scope necessary to realise the global multi-year roadmap of Sponsor Engagement feature improvement roadmap defined by the Senior

  • Advisor, Sponsor Engagement Improvement. Work with the Director, Sponsor Engagement to ensure Go-To Field/Market sign-off to effectively deliver end to end.

  • Collaborate with and contribute to bilateral / multi-lateral continuous improvement development and testing plans, including orchestrating cross-functional input, and ensuring alignment with the broader stabilising of sponsorship.

  • Lead the processes and activities needed to identify, define, combine, unify, and coordinate the various processes and project management activities within the project management process groups.

  • Conduct risk management planning, identification, analysis, response planning, and controlling risk on projects.

  • Design and deliver proof of concepts, pilot winning efforts, scale out efforts to the partnership.

  • Organise, manage, and lead project teams. This may or may not include the direct management of resources, but does include the coordination of project related activities to maintain the timeline, and scope of the project.

  • Negotiate successful alternative plans as appropriate to keep the overall goals and deliverables on course.

  • Ensure systematic programme and project tracking and reporting.

  • Consult on the implementation of all Sponsor Engagement features improvements and its effective monitoring towards enabling an ongoing conversation on the reality of quality and the opportunity for improvements year on year.

  • Contribute to the ongoing definition, scope and design of the Sponsor Engagement coherent story, which enables compelling, tangible progress and impact communications to sponsors globally.

  • Incorporate the large and complex efforts resulting from the above into World Vision’s business as usual process.

Lead and influence Partnership-wide adoption of innovation processes:

  • Manage the processes and activities of the performing organisation that determine quality policies, objectives, and responsibilities so that the project will satisfy the needs for which it was undertaken.

  • Identify all people or organisations impacted by the project, analysing stakeholder expectations and impact on the project, and developing appropriate management strategies for effectively engaging stakeholders in project decisions and execution.

  • Engage and communicate with Marketing stakeholders at World Vision Support Offices (funding offices) to provide ongoing visibility and transparency into the timeline, deliverables, dependencies and status of all efforts led by this role.

  • Represent and support Director, Sponsor Engagement where required in leadership team meetings and stakeholder engagements and communications.

  • Contribute to the development of a culture of constant improvement through the implementation innovation and coaching of team members. Be a contributing part of the broader community of innovation change leaders in the World Vision partnership.

Direct Project Management and other responsibilities:

  • Monitor timeliness, performance and budgets of both lines of business programmes and projects, along with executive reporting for consistent accountability of key milestones and interdependencies.

  • Ensure timely and appropriate planning, collection, creation, distribution, storage, retrieval, management, control, monitoring, and the ultimate disposition of project information.

  • Manage the processes necessary to purchase or acquire products, services, or results needed from outside the project team. Processes in this area include Procurement Planning, Solicitation Planning, Solicitation, Source Selection,

  • Contract Administration, and Contract Closeout.

  • Plan, estimate, budget, finance, fund, manage, and control costs so that the project can be completed within the approved budget.

  • Ensure that the project includes all the work required, and only the work required, to complete the project successfully.

  • Manage the timely completion of the project.


  • Master’s degree in marketing, project management, business administration or related field (or bachelor’s degree with extensive equivalent experience).

  • Minimum 10 years project management or marketing roles working with multiple projects in international organisations.

  • Demonstrated success in leading innovative process and/or product improvement in a global organisation with complex organisational structure/relationships.

  • Excellent analytical, creative, and innovative approach to solving problems. Critical thinking and capability of generating consistently accurate and useful information to inform strategic planning and decisions.

  • Proven ability to work proactively, identifying problems and need for change, and adapt plans throughout the project lifecycle.

  • Well-developed abilities in solving complex project issues.

  • Proved ability to think critically, evaluate effectively, adapt to relevant new information or changing priorities, and negotiate when faced with conflicting expectations.

  • Strong interpersonal skills, ability to work across cultures, demonstrated experience of influence of non-reporting relationships and authority.

  • Ability to effectively communicate with many different functions, cultures and levels in the organisation (orally and in writing).

  • A minimum of 5 years experience in product or customer experience development, being able to clearly net out conclusions from customer insight and define a hypothesised improvement agenda.

  • Extensive international experience in working across cultures and within complex organisational structures.

  • Experience in managing geographically distributed project team to achieve results.

  • Leading complex planning workgroups internationally.

  • Project Management.

  • Marketing.

  • Team leadership.

  • Effective in written and verbal communication in English.

Preferred Skills, Knowledge and Experience:


  • Experience in driving marketing efforts focused on acquiring new customers/donors and retaining existing customers/donors.

  • Experience in the not for profit sector.

  • Experience in running split marketing tests that drive long term strategy based on data outcomes.

Leadership and Management:

  • Proven leadership skills.

  • Support Office marketing/supporter experience in a leadership role that needed to clearly weigh up and negotiate revenue raising/protecting opportunities versus costs/efforts.

  • Experience in managing geographically distributed project team to achieve results.

  • Well-developed abilities in solving complex project issues.

  • Ability to consult/collaborate widely, bring together diverse views, and facilitate agreement on critical issues.

  • Good facilitation, mentoring and coaching skills.

  • Ability to see the larger picture and analyse details.

  • Ability and commitment to lead and motivate a team of people from various cultural, linguistic, religious and educational backgrounds.

  • Committed to continuous learning and innovation.

Technical Knowledge, Abilities and Skills:

  • Strong project management skills and ability to work effectively with a diverse team of IT professionals.

  • Experience and skills in change management.

  • Experience and skills in risk management.

  • Ability to work effectively in a complex environment and under pressure.

  • Ability to work effectively in a complex, global organisation.

  • Knowledge of and skills in project management tools (Microsoft Project or Smartsheets required).

Relationship Abilities and Skills:

  • Ability and commitment to work with a broad variety of people from various cultural, linguistic, religious and educational backgrounds as well as virtual teams where members are located in multiple countries and time zones.

  • Significant experience, ability and skills to build effective communication with peers and customers, overcome resistance and influence decisions.

  • Ability to communicate clearly and present effectively to diverse groups of people in various settings and by various means (verbal and written).

  • Good facilitation skills.

Christian Commitment:

  • Understanding of, or willingness to learn, World Vision ministry.

  • Strong Christian commitment as evidenced by life and character and acceptance of World Vision’s Christian ethos as encapsulated in the organisation’s Core Values. This will be manifested by regular participation in devotions, as well

  • as regular attendance in chapel services.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 20% of the time.

Response Programmes Director

*Country location to be determined based on response.


The Response Programmes Director oversees/leads the Sector Programming Team, including Program Officer(s), Design Monitor Evaluation (DME), Humanitarian Accountability and Information Management. The Programme Director supports the Response Director (RD) and Operations Director (OD) in designing the response strategy and operations plan and works in close coordination with both.

The Response Programmes Director is responsible to manage grant acquisition, assessments, monitor and humanitarian accountability and liaises with Support Offices (SOs), and international donors.

Response Programmes Director is part of the Response Senior Leadership Team. Response Programmes Director will coordinate/advise with Response Director (RD)/Senior Leadership Team (SLT) go or no go for proposals.


Establish, lead, resource and staff the programmes unit to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to National Office (NO) capacity building in the area of emergency response in coordination with NO leadership and Human Resources (HR).

  • Determine Programmes organisational structure and staffing plan with HR.

  • Work with HR to recruit and deploy Programmes staff and plan for capacity development.

  • Ensure Programmes staff handovers are conducted.

  • Develop Programmes budget in coordination with Finance.

  • Support RD and Finance in developing Response Budget, ensuring strong alignment and coordination with Operations team during budgeting and budget management process.

  • Plan for Programmes Unit transition/integration with NO, where applicable.

Lead the programme planning process to ensure alignment with context, humanitarian needs, response strategy as well as operational feasibility and technical quality:

  • Support development of operational intent plan to align with funding allocations ensuring operational feasibility and

  • technical quality.

  • Support Sectors and Operations Director to draft response plan.

  • Work with Grants, Acquisition and Management (GAM) to coordinate grant acquisition.

  • Write Operational Intent inclusive of targets.

  • Prepare project RACIs (responsible, accountable, consulted, informed) for new grants.

Oversee donor liaison and advocacy is undertaken to resource operations plan to address humanitarian needs. The Response Programmes Director will ensure that the GAM team undertake the following activities:

  • Monitor and analyse donor opportunities to ensure they align with operational intent.

  • Communicate humanitarian needs identified through assessments, monitoring data and community feedback to in-country donors and Support Offices International Programmes Groups.

  • Represent World Vision with potential donors (ECHO, DFID, EU, OFDA, etc.) including bilateral, multilateral and corporate.

  • Collaborate with Advocacy to influence donor funding strategies when appropriate.

  • Liaises with SOs regarding donor priorities and opportunities for funding.

  • Support Finance in the allocation and tracking of response funding to ensure response strategic priorities are funded and effective leveraging of available funding.

  • Support mapping of all funding sources with Finance.

  • Support funding allocation process (Private Non Sponsorship & grant opportunities) in coordination with Finance, Response Director and Operations to reflect response strategic priorities, operational realities and ensure compliance with relevant funding regulations.

  • Support Finance to track donor funding allocation and commitments to ensure response strategic priorities are funded.

  • Oversee development and submission of project proposals to donors to resource operations plan.

  • Develop project proposals with Operations, Advocacy, Finance and relevant Support functions and ensure stakeholders have the opportunity to review proposals and raise issues prior to submission to donors.

  • Ensure proposals are aligned with the operational plan, sector DADDs and standards.

  • Ensure proposals are aligned with accountability standards and basic DME requirements.

  • Maintain donor and SOs communications to facilitate funding acquisition.

  • Support Finance to ensure an up-to-date funding matrix.

Ensure support for Finance to establish grant management system to guarantee fulfillment of donor requirements:

  • Support Finance to conduct grant orientation or grant start-up workshops for relevant staff.

  • Plan and manage donor reporting to ensure that all donor requirements are met.

  • Support Finance with monitoring of grants for compliance with grant requirements.

  • Oversee planning, implementation, analysis and sharing of findings from assessments and program monitoring.

The Response Programmes Director will ensure that the DME team undertake the following activities:

  • Design and implement community consultation processes to ensure understanding of World Visions role, planned interventions and provide opportunities for input and feedback into programme and project designs.

  • Design and implement Information Provision plan to ensure that accurate and reliable information about the programme is made available and shared with communities in a timely and accessible manner.

Establish and support implementation of complaint and feedback mechanisms:

  • Document, implement and monitor complaint and feedback systems to ensure timely responses to communities.

  • Consolidate and analyse community complaint information to inform Operations and response management of key issues raised by beneficiaries.

  • Coordinate Humanitarian Accountability planning and learning with other accountability focused INGOs and LNGOs.



  • A minimum of 3-5 years in leadership role in the humanitarian assistance and development sector, with a significant portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Experience in program management and implementation of multi-sectoral emergency response projects.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Work experience as Program Officer at least for 1-3 years in a country other than the home country.

  • Strong team leadership skills.

  • Emotional Intelligence (self awareness, managing emotions and those of others, remaining calm/composed, dealing with ambiguity and change).

  • Understand Humanitarian Industry and have proven experience within a relief setting.

  • Effective in written and verbal communication in English.

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders.


  • Previous experience working in complex emergency/rehabilitation settings.

  • Experience coordination with INGOs and other key stakeholders-High degree of negotiation and persuasion skills.

  • Ability to work with a reasonable level of comfort in high tension and high security risk situations.

  • Ability to maintain performance expectations in diverse cultural contexts psychologically stressful environs and physical hardships.

  • Ability to facilitate the creation of cross-functional project teams and the development of national strategies.

  • Excellent time-management and prioritization.

  • Demonstrates openness and transparency.

Response Director

*Country location to be determined based on response.


The Response Director (RD) has primary responsibility for directing the response from strategy to implementation, inclusive of performance and oversight of all aspects of the response. She/he should develop and maintain an efficient, cohesive team, while ensuring effective coordination and relationships with the other agencies, officials, beneficiaries, donors and all areas of the Partnership.


Develop and monitor implementation of response strategy that addresses WV strategic goals to meet humanitarian needs:

  • Lead response strategy development with National Director (ND), Regional Leader (RL), Partnership Executive Team

  • (PET) and other senior stakeholders.

  • Ensure primary and secondary information on needs inform strategy formulation.

  • Ensure context analysis informs strategy development.

  • Consult with ND and RL to ensure National Office (NO) strategy and plans (including Child Wellbeing targets) are taken into account in

  • response strategy formulation.

  • Ensure strategy aligns with anticipated capacity.

  • Monitor appropriateness of strategy in addition to implementation of strategy and transition plans.

Ensure response is staffed to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to NO capacity building in the area of emergency response in coordination with NO leadership and Human Resources (HR).

  • Determine response organization structure with ND and HR.

  • Conduct high-level workforce planning with HR and mobilise surge functions as required.

  • Oversee the recruitment of the RDs direct reports.

  • Ensure defined accountabilities under the Emergency Management System (EMS) are clear for each function including Term of Reference (TOR) objectives and qualitycriteria.

  • Ensure HR works with EMS functions to identify workforce requirements.

  • Ensure HR plans for capacity building with EMS functions.

  • Ensure HR develops performance planning and review processes that include quality criteria.

  • Ensure HR establishes a staff care function and mechanisms that support staff well-being.

  • Consult ND to plan Response team transition/integration.

  • Ensure adequate internal communications mechanisms are in place to ensure policies, information and decisions are shared with staff as appropriate.

Establish and maintain effective working relationships with humanitarian actors, government representatives, World Vision stakeholders, the media and general public:

  • Represent the response in Partnership Executive Team and Partnership Coordination Team (PCT) (where activated).

  • Identify and highlight areas of conflict to Response Senior Management Team (SMT), ND, RL and Partnership

  • Executive Committee (where activated).

  • Create and maintain collaborative relations and where appropriate partnerships with government, other NGOs, UN

  • agencies, civil society, churches, bi-lateral missions and donors.

  • Participate in consortium meetings and Response related national coordination meetings.

  • Ensure World Vision is represented at relevant technical and coordination mechanisms in-country.

  • Serve as an organizational spokesperson for media interviews, advocacy initiatives and other public events.

Develop and plan response to achieve response strategy goal and objectives:

  • Provide oversight to funding allocation (i.e. Private Non-sponsorship or PNS, grants, etc) to ensure alignment with

  • strategy and humanitarian needs.

  • Ensure response programme development meets World Vision and international standards.

  • Ensure that adequate funding to address humanitarian needs is acquired.

  • Ensure Advocacy staff are empowered to integrate advocacy across sectors and to develop child-focused advocacy positions which are aligned with strategy and organisational priorities, in strong alignment with NO and Response

  • Operations teams.

  • Facilitate the signing of MOUs and contracts, with donors, Support Offices (SOs) and other relevant stakeholders.

  • Ensure appropriate waivers are in place to facilitate timely response implementation.

Implement response programme in accordance with commitments to meet international and WV standards:

  • Ensure that accessible beneficiary feedback mechanisms are established and functioning.

  • Ensure staff establish community accountability methods across all of the response program.

  • Monitor and identify risks to programme quality and coordinate resources to address them.

  • Ensure that all programmes are implemented, monitored and evaluated according to set plans and that agreements

  • with donors, SOs and other stakeholders are adhered to.

  • Ensure management meetings address quality risks, relevant monitoring data and community feedback.

  • Initiate resourcing mechanisms and ensure financial and material (in-kind) resources are managed according to WV

  • standards, donor and SO agreements.

Initiate response funding mechanisms with support of ND, RL & Regional HEA Director (RHEAD):

  • Ensure that funding is managed and accounted for in compliance with donors and Support Offices agreements and WV standards.

  • Ensure that programme and projects audits are planned and conducted as per WV audit regulations and donor government requirements.

  • Ensure that audit reports are responded to and recommendations implemented.

Ensure that response meets World Vision minimum quality standards and supports program improvement, reflection, learning and innovation:

  • Ensure previous response learnings from Global learning facilitator are reviewed in program design.

  • Encourage the incorporation of best practice and innovation in program design.

  • Ensure all functions have quality planning sessions to meet quality objectives of their TOR.

  • Ensure achievement level of all function quality objectives is monitored monthly and reported.

  • Ensure risks that prevent the achievement of quality objectives are reported and rapidly addressed.

  • Ensure mechanisms are established to identify, document, and share lessons learned with Partnership.

Oversee Security function, planning and implementation to ensure response staff and organisational safety and security:

  • Ensure staffing of Security function.

  • Provide oversight to implementation of security protocols as per CSR.

  • Facilitate inter-agency coordination for information sharing and intelligence sharing.

Ensure response internal and external reporting requirements are met:

  • Liaise with Programmes and Info Management to ensure internal and external reporting requirements are planned for

  • and reports are prepared.

  • Review and submit partnership programme reports.

  • Prepare and submit monthly management reports.

  • Ensure internal response coordination & information sharing mechanisms are functioning.

Ensure that response staff have appropriate housing, offices and information/communication systems:

  • Ensure that staff have access to appropriate office space/equipment, information/communication systems/equipment

  • and other facilities which enable them to carry out their responsibilities.

  • Ensure that all response vehicles and other equipment are well managed and maintained.

  • Where necessary, ensure that relevant staff have access to appropriate housing.



  • A minimum of 5-7 years in leadership role in the humanitarian assistance and development sector, with a significant

  • portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Experience in serving as an organizational spokesperson to media and other external audiences.

  • Effective in written and verbal communication in English.


  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders as well

  • as staff.

  • Ability to work in coordination with other humanitarian organizations.

  • Ability to analyse and make decisions in challenging situations in the absence of specific guidance and/or full

  • information.

  • Ability to communicate and model to staff positive behaviours which help them remain resilient and effective in dynamic and high pressure environments.

Work Environment:

  • Work hours are often in excess of 12 hours per day during difficult periods of the response.

  • Responses are often mounted in insecure or natural disaster-prone contexts, which may disrupt normal work patterns

  • and generate staff safety issues.

  • Work and housing environments may at times be well below normal standards in terms of facilities, equipment, food availability and hygiene.

Response Operations Director

*Country location to be determined based on response.


Response Operations Director leads the Operations team and oversees the implementation of the response activities. He/she transforms the response strategy into implemented reality, managing day-to-day sector activities and providing technical guidance to the Programmes team for design and programme quality.


Ensure program planning is informed by technical standards and operational viability:

  • Contribute to planning of sector requirements for people, funding and supplies.

  • Ensure all program designs are based on needs assessment findings (primary & secondary data) and analysis,

  • targets the most vulnerable/chronically and is operationally viable.

  • Ensure all programs refer to technical standards, consider government standards and are aligned with Strategic

  • Guidance and Do-Assure Dont Do (DADDs) for the First Phase of Emergency Responses and Sector Packages.

  • Ensure inclusion of advocacy issues and cross cutting themes are considered in design.

  • Ensure programs and projects are measured according to technical standards and Child Well-being targets.

  • Ensure Operations Plans are developed and implemented with community engagement, taking into account local capacities and utilising Do No Harm/Local Capacities for Peace (DNH/LCP).

Establish, lead, resource and staff Operations unit to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to National Office (NO) capacity building in the area of emergency response in coordination with NO

  • leadership and Human Resources (HR).

  • Determine Operations organisational structure and staffing plan with HR.

  • Monitor recruitment and deployment of Operations staff and plan for capacity development.

  • Ensure Operations staff handovers are conducted.

  • Develop Operations budget in coordination with Finance, ensuring strong alignment and coordination with

  • Programming team during budgeting and budget management process.

  • Plan for Operations transition/integration.

Conduct response operational planning to ensure effective coordination and timely delivery of response activities:

  • Plan and facilitate detailed operational plan and delegate responsibilities to carry out plan.

  • Ensure Accountability mechanisms are in place for Community and stakeholder feedback.

  • Planning process considers community requirements (i.e. timelines) and progress is monitored by Design, Monitoring & Evaluation (DME).

  • Facilitate planning between sectors to meet overall program goals.

  • Facilitate requirements planning with Support Services.

  • Ensure collaborative planning with external stakeholders such as UN Agencies, other NGOs and Government ministries where possible through coordination mechanisms.

Oversee implementation and monitoring of operations to ensure achievement of response goals and objectives and inform operational improvement:

  • Monitor results against sector plans and address identified issues.

  • Monitor expenditure reports and take corrective action with Finance and Programs.

  • Review Monitoring & Evaluation (M&E) and Accountability data with Sectors and Programs to identify and address any issues for operational improvement.

  • Review context analysis with Programs and Liaison for Operational Intent adaptation.

  • Review findings of learning events and evaluations with Programs to make operational improvements.

  • All evaluations of sector interventions are planned with DME to assess effectiveness and timeliness.

Oversee development and implementation of operations reporting systems to support timely and accurate reporting:

  • Establish and implement internal reporting system in coordination with DME.

  • Ensure Operations provide input for grant/donor and program milestone and reports to Programs.

  • Write report on quality risks and their resolution and submit to Response Director on regular basis.

  • Ensure that Operations meets reporting requirements for Clusters, Ministries and/or in-country stakeholders.

Ensure implementation of response operations according to safety standards with support from the Security function:

  • Organise security assessments for all field operations that inform a security plan.

  • Implement the recommendations of the security plan for all field operations.

  • Ensure security incident reporting protocols are complied with by operations staff.

  • Ensure Operations staff adhere to security standards for staff movement and communications.

  • Work with Security to ensure safe and effective Civil/Military relationships with armed actors.

Ensure operations meet WV minimum quality standards and support improvement, reflection, learning and innovation in sectors:

  • Ensure previous sectors learning from Global Learning Facilitator are reviewed.

  • Encourage the incorporation of sector best practice and innovation.

  • Ensure sector have a quality plan to meet quality criteria and minimum sector standards.

  • Ensure achievement of all function quality criteria is monitored and reported regularly.

  • Ensure risks limiting achievement of objective to quality criteria are reported & rapidly addressed.

  • Ensure mechanisms are established to identify, document, and share function lessons learned.

Coordinate with Support Services function for ongoing provision of funds, staff, equipment, vehicles and supplies to ensure timely implementation of operations:

  • Ensure Ops submit clear and timely budgets and funds requests to Finance.

  • Ensure Ops submit clear and timely staff plans to HR and immediately advises on changes.

  • Ensure Ops follow Finance procedures to rapidly process payments to suppliers.

  • Ensure Ops submit vehicle requirements to logistics and follow vehicles management guidelines.

  • Ensure Ops submit communications requirements to ICT and follow ICT procedures.

  • Address delays in Support Services to Response Manager for rapid resolution and waivers.

Identify, report and refer operational blockages caused by external actors to Liaison to be addressed through external advocacy:

  • Establish operation team protocols where sector and geographic leads identify and report where external actors are

  • delaying/preventing implementation.

  • Refer issues delaying implementation to Liaison to resolve through inter-agency coordination and/or government

  • relations.

  • Ensure protection issues are reported and addressed in coordination with Advocacy.



  • A minimum of 5-7 years in leadership role in the humanitarian assistance and development sector, with a significant

  • portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Experience in program management and implementation of multi-sectoral emergency response projects.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Strong team leadership skills.

  • Emotional intelligence (self awareness, managing emotions and those of others, remaining calm/composed, dealing

  • with ambiguity and change).

  • Effective in written and verbal communication in English.

  • Academic and on-the-job training in at least one of the support services or response-sector relevant areas.


  • Understanding of the international humanitarian system, particularly the systems, structures and key actors.

  • Understanding of the key accountabilities that must be maintained in a response (beneficiaries, donors, peers).

  • Ability to lead operational planning processes.

  • Strong communication skills (oral and written) with ability to express ideas and concepts clearly and persuasively with

  • senior internal and external stakeholders.

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders as well

  • as staff.

  • Ability to work in coordination with other humanitarian organizations.

  • Ability to analyse and make decisions in challenging situations in the absence of specific guidance and/or full information.

  • Ability to communicate and model to staff positive behaviors which help them remain resilient and effective in

  • dynamic and high pressure environments.