World Vision International

Job Opportunities in Peru

World Vision Perú es una organización cristiana de acción social, enfocada en la protección y el desarrollo del potencial de los niños y las niñas como agentes de cambio. Nuestras acciones contribuyen a que vivan y crezcan saludables, con capacidades, oportunidades y un entorno que les permita alcanzar una vida plena y transformada.

World Vision está presente en casi más de 100 países, y en el Perú desde 1994. Trabajamos con más de 500 comunidades de Lima, Ancash, La Libertad, Cusco, Ayacucho y Huancavelica, con programas de salud, nutrición, educación, habilidades sociales, valores y organización comunitaria.

 

Current Opportunities

Sr. Director, Faith & Development Field Support & Initiatives

*Position location to be determined by home country of successful candidate within a jurisdiction (country or U.S. State) where WVI is registered to operate.

PURPOSE OF POSITION:

The position ensures F&D support for programs across all contexts to deliver on OP2030. Specifically, the position provides overall strategic and management leadership in all F&D field facing support and initiatives in the areas of fragile context and disaster management, church partnerships and faith engagement, innovation and impact, and spiritual nurture of children ensuring pivotal and critical contribution to the well-being of children within the OP2030. Working together with the field facing team leads, ensure that well thought out strategies and plans in the field facing areas are delivered with the highest standard of excellence and contribution to the partnership. Provides thought leadership for learning, reflection, and innovation in the field facing areas for documentation, dissemination and use across the partnership.

KEY RESPONSIBILITIES:

Set F&D Strategic Direction and Priorities for Field Facing Support and Initiatives:

  • Within the context of the Partnership strategy drive role of F&D as a key contributor to holistic CWB in the areas of fragile context and disaster management initiative, church partnerships and faith engagement, innovation and impact, and spiritual nurture of children.

  • Work with relevant SDOs, NDs, , GC sector leads as well as F&D regional and national staff to implement GFOs OP2030 implementation plans, especially SI5Reflection action plans.

  • Support realisation of Partnership F&D projects (fragile context strategic initiative etc).

  • Support strategic church partnerships and faith engagement for CWB at local, national and regional level, innovation and impact, and spiritual nurture of children.

  • Work with and provide inputs to global technical sectors to ensure F&D integration in the development, mainstreaming, and strengthening of approaches, project models, policy and guidance, capacity building and learning resources related to fragile context and DM initiatives, church partnerships and faith engagement, innovation and impact, and spiritual nurture of children.

  • Lead in the discernment and development of biblical narrative, insights, and guidance related to fragile context and DM initiatives, church partnerships and faith engagement, innovation and impact, and spiritual nurture of children.

  • Support Programs across contexts to apply Partnership guidance related F&D (Spiritual root cause analysis in assessments, partnership with churches/FBOs in implementing Core Project Models, ensuring holistic ministry in grants, SNC in Sponsorship’s community engagement etc).

  • Develop and/or adapt policy and practical and actionable guidance for F&D in fragile context and DM, church partnerships and faith engagement, innovation and impact, and spiritual nurture of children (including collaboration to develop global minimum standards and M&E tools on these areas).

  • Ensures F&D learning and innovation in fragile context and DM, church partnerships and faith engagement, innovation and impact, and spiritual nurture of children. are documented and communicated.

Cross-sector F&D Integration:

  • Champion cross-sector collaboration for F&D integration in fragile context and DM, church partnerships and faith engagement, innovation and impact, and spiritual nurture of children.

  • Ensure F&D in fragile context and DM, church partnerships and faith engagement, innovation and impact, and spiritual nurture of children contexts is effective, agile, and fit for purpose, incorporating the best and innovative practices from internal and external to the organization.

  • Identifies, explores and acts on improvement opportunities in the above areas.

  • Support for Management, Coaching and Leadership Development:

  • Provide support to team members for continuous capacity building and leadership development.

Support for Overall F&D Direction, Policy, and Leadership Development:

  • Provide support to PL and other key stakeholders in partnership wide initiatives related to F&D policy, guidance, and protocols.

  • Provide support to PL in identifying potential staff for succession planning and set up a leadership development plan.

  • Provide support in reflection and learning on F&D issues both internally and externally.

KNOWLEDGE, SKILLS & ABILITIES:

Required:

  • Post graduate degree in a relevant field and/or 10 years work experience in a leadership role in humanitarian development industry.

  • In-depth understanding and work on children especially the most vulnerable in developing and preferably, fragile contexts.

  • In depth understanding and work with churches, faith based organizations and other faith groups.

  • Minimum 10 year experience in a leadership role in the humanitarian and development industry.

  • Broad experience and commitment in working with children.

  • Broad experience in relationship building and working with churches, faith based organizations and other faith groups.

  • Exposure to fragile context work.

Work Environment:

  • The position requires ability and willingness to travel domestically and internationally up to 30% of the time.

World Vision Peru - National Director

BACKGROUND:

The Global Strategy Our Promise 2030 has established that countries like Peru are described as high developing countries. This means that such offices will have significant reduction on international funds in the coming year. Thus requiring that they develop a transition plan that will show a clear contribution to children in their context and that they reach greater self-sustainability with 30% for funds coming from local multiple funds, besides international sponsorship.

Therefore, World Vision Peru – WVP will start a new organizational cycle marked by major changes in its structural model, operating by processes, to contribute significantly towards the development of children and adolescent.

Specifications of WVP’s new organizational model:

  1. Strong focus on vulnerable children’s well being and local fundraising actions through individual donations, funds from companies, governments, foundations, multilateral institutions and social businesses.

  2. Mobilization of churches and Christian organizations, so they can join and promote actions towards the development and protection of children and adolescents in Peru and in other countries.

  3. Positioning of WVP at national, regional (LAC) and international levels as a Christian organization that protects and promotes the rights of children and adolescents.

  4. Operation in digital environments, with intensive use of innovation technology.

  5. Lean organizational structure with low operational costs and high effectiveness in promoting an impact on the lives of children and adolescents.

PURPOSE OF POSITION:

Set a strategic vision for the office and lead, develop and direct the implementation of all aspects of World Vision Peru Ministry as an effective member of the Partnership in line with ‘Twin Citizenship’ principles to ensure solid ministry quality and high impact in the field; be accountable for all aspects of WV’s work in the country and the implementation of Our Promise 2030 and its imperatives.

Ensure that WV’s ministry directly aligns with LEAP 3 principles and directly contributes to the sustained well-being of children including their rights, protection and participation, within their families and communities and stays relevant to impact.

  • Successfully lead the change process of World Vision Peru to an organization that works under processes that enhance local fund raising as part of the financing portfolio, and creates greater impact through technical programs.

  • Ensure organizational sustainability by providing leadership, strategic direction and support in the development and implementation of an effective National Resource Development Strategy that will lead to Increased and diversified funding portfolio.

  • Maintain a strong growth with quality mentality and lead the office to ensure growth in the area of grants.

  • Establish and maintain collaborative partnerships representing WV Peru with all donors, project partners, WV Partnership Offices and divisions, local government, churches and non- governmental organizations, serving according to the Power of Attorney given by the WV Peru board.

  • Ensure people issues are front and centre, promoting an office that embraces diversity, interfaith collaboration, gender balance and engagement with all Partnership staff.

  • Appropriately develop national governance through identifying and recommending national leaders for membership to the national WVP Board.

  • Observe World Vision core documents (Vision, Mission, Statement of Faith, Core Values and Covenant of Partnership) and WV Peru’s statutes and policies; and demonstrate a quality of spiritual life that is an example to others.

KEY RESPONSIBILITIES:

Ensure advocacy towards the protection of children and the promotion of their rights:

  • Represent World Vision Peru to engage and build strategic alliances with the government ministries, WV board, major donor agencies, WV Partnership, non-governmental agencies, churches, Faith-Based Organizations, and media.

  • Establish and sign agreements with organizations, to strengthen cooperation.

  • Develop and implement appropriate advocacy strategies to raise awareness of- and advocate for change in- key issues within the specific context.

  • Lead and facilitate strategies for advocating justice issues to address changes in unfair structures that oppress those in need.

  • Strengthen awareness of World Vision’s program both within and outside of the WV Partnership.

  • Provide leadership, strategic direction and support to the team for developing and implementing excellent donor experience and acquisition of Ministry funds.

  • Identify new opportunities and forge alliances that lead to optimization of all resources.

Lead increase and diversifications of the Funding Portfolio and National Resource Development for self-sustainability with emphasis in social marketing, local fund raising through individual donations, funds from private sector, government, foundations and multilateral organizations:

  • Influence donors using creative approaches to motivate them to get involved in support of World Vision Peru Ministry.

  • Implement the National Office Sustainability Plan: Marketing Plan, Ministry Plan and Change Management Plan.

  • Define vision for grants acquisition and management performance within NO, ensure that grants are strategically aligned to NO priorities and consider the competitive landscape.

  • Ensure alignment of marketing and programming for coordinated design and promotion of products and programs.

  • Implement long term and short term programs that create new opportunities for acquisition, retention and transformation of diverse set of donors.

  • Strengthen digital technologies approach for fundraising.

Create and strengthen external relations with Christian leaders, private sector, government, NGOs and civil society to promote children protection and development in Peru and for the fulfilment of WV strategic mandates:

  • Build proactive external relationship with church leaders, local government leaders, donors, private corporations for the following purposes:

  • Advocacy agenda - promote policy change for improved child well-being.

  • Institutional relations for acquisition of resources.

  • Enable and support programs in the country by government agencies at all levels.

  • Media relations; Ensure that WV and Child Well-Being agenda are promoted appropriately.

  • Partners acquisition.

Ensure national operations delivers on Child Well-Being Aspirations/outcomes and targets and program quality:

  • Collaborate and build coalitions to catalyze movements for children’s well-being, locally and globally.

  • Execute national strategic mandates and priorities with global priorities for child wellbeing.

  • Ensure that the NO functions in a contextualized, complementary, sensitive and cohesive manner.

  • Ensure programming implementation and quality in WV Peru prioritized regions.

Maintain a healthy relationship with the WVP Board and ensure Operational Leadership and Stewardship Excellence:

  • Present quarterly reports and participating of board meetings, and participate as a member of VF (Credivisión) Board. Implement Board’s agreements and mandates.

  • Ensure that World Vision Peru operations provide relevant impact in the country and region.

  • Lead the development and execution of the country strategy through program approaches and operating plans with clear, measurable short-term and long-term targets.

  • Ensure country strategy is aligned with WV global strategic priorities and WVP Board mandate.

  • Ensure organizational sustainability by ongoing predictive success planning (funding, Ministry, organizational development, leadership pipeline, leadership development.

  • Ensure implementation and compliance to Partnership Performance Management Standards and Principles, while seeking to implement Performance Management guidelines on reasonable levels.

  • Ensure excellent standards in the management of the human, financial, capital and technical resources of the organization, which includes inspiring and setting high standards of work and clear performance indicators and accountability to stakeholders.

  • Ensure organizational compliance to the local Government standards and laws for WV operations in the country.

Lead the strengthening of organizational Leadership and Culture based on organizational identity and partnership strategy:

  • Promote WV’s Vision, Mission, Core Values and key Partnership Standards and Practices among the staff and partners and ensure these are the core foundation of World Vision Peru strategies and work through WV Family Likeness guidelines.

  • Model a high standard of personal Christian leadership, ministry and integrity through lifestyle and work relationships, and provide spiritual guidance to staff on the WV Vision, Mission and Core Values.

  • Inspire staff to support Christian identity, commitments and witness (including incarnational living).

  • Promote a culture of innovation and agility in order to respond timely to external challenges and expectations and ensure relevance.

  • Promote a culture of learning and development, employee engagement and good stewardship of human capital in the office.

  • Build organizational culture, which leverages respect, value and promotes gender, age and ethnic diversity.

  • Build and promote culture that is sustainable for growth and high performance.

  • Contribute to the global pool of workforce of WV Partnership by sourcing, recruiting or building committed, competent talents from within the country.

Practice Twin Citizenship in negotiations, events and activities of the partnership:

  • Act as a Twin Citizen and global leader ensuring that National Office participates in global processes and decisions and allocates resources and talent where most needed, Partnership wide.

  • Source best practices and strategic services available Partnership wide, be aware of, and apply relevant innovative approaches.

  • Promote social entrepreneurship by pursuing innovative solutions to social problems, acting boldly and proactively sourcing required resources and not constrained by resources currently in hand.

  • Support the Chair of the WV Peru Board in coordinating Board meetings, and in maintaining a pool of Christian contacts from which to draw future Board members.

  • Support Board Chair and Board member in succession plans.

Position and represent WV Peru branding as a Christian organization in Children protection and promotion:

  • Strategically position WV Peru as a credible and trustworthy national and global partner.

  • Ensure WV is positioned as a leading NGO in promoting the well-being and rights of children within the country context to enhance public and stakeholders’ confidence and trust.

  • Ensure that the WV brand is respected within the country and is consistently modeled in staff conduct and throughout office operations.

Lead change management in WV Peru ensuring clarity of vision, disciplined execution, staff commitment, and high performance:

  • Practice an adaptive leadership open to collaborative analysis and addressing challenges and conflicts timely.

  • Ensure timely, effective, and appropriate organizational internal communications strategy in WV Peru, communicating the purpose and vision of change in a timely manner, and constantly to all staff and teams.

  • Ensure change leadership and management capacities formed in the leadership team.

  • Establish an intentional approach to change management through a strategy or plan.

Ensure organizational sustainability by leading and managing WV Peru team facilitating a high-performance culture, open trustworthy relationships and integrity:

  • Establish and ensure a collaborative working environment across areas and teams.

  • Lead and prepare others for taking decisions and lead organizational processes in order to ensure and promote organizational agility.

  • Build sustainability through the growth and development of staff and leadership capability and effective organizational succession planning for all leadership roles including the National Director and Senior Leadership Team

  • Inspire, motivate, accompany and develop the Senior Leadership Team (SLT).

  • Conduct performance evaluations to SLT.

Lead overall financial integrity with emphasis in financial management and operations, risk management and response to audits and peer reviews:

  • Ensure effective stewardship and accountability of WV and other donor resources, finances and people, consistent with performance standards established by the WV Peru Board of Directors.

  • Ensure efficient and effective organizational practices that result in successful financial and operational audit rating.

  • Promote and model high level of transparency, integrity and zero tolerance to fraud.

  • Ensure the office compliance to local legal requirements and standards.

  • Represent World Vision Peru in courts, if required.

  • Provide direction for integrating private and public funds to maximize results and respond to community needs in most effective and efficient way.

  • Have overall responsibility for assessment of risks and the development of risk management planning to mitigate risks to NO operations, staff, assets and programs.

  • Maintaining complete accountability to the Board and Regional leadership on the management of risks facing the organization.

  • Legal Representative of WVP.

Humanitarian Emergency Affairs (HEA):

  • Develop and maintain capacity to respond to natural and man-made emergencies.

  • Collaborate with HEA Regional Director in determining the appropriate level of emergency response in country.

  • Oversee relief efforts, as and when they arise and work in partnership with HEA response teams. Build in-country relief response capacity to ensure adequate disaster mitigation, management and response.

KNOWLEDGE, SKILLS & ABILITIES:

Required:

  • Master’s degree in Management, Social Sciences or equivalent.

  • At least 8 years senior management experience, including sound and proven experience in Business and marketing with ambitious targets, with overall responsibility for growing the fundraising portfolio of a profit or not-for-profit company and 5 years’ experience in Governance. Experience in working with children and children’s programs is highly desirable.

Preferred:

  • A qualification in business management;

  • 5 years’ experience managing a P&L;

  • Experience in working with children and children’s programs is highly desirable.

  • Technical Skills & Abilities:

  • Proven Leadership and Management skills;

  • Good Sales and Marketing skills;

  • Fundraising skills;

  • Proven Decision-making skills;

  • Experience in leading executive teams, or leaders of leaders;

  • Experience in relationships with Boards;

  • Good sales and financial management capabilities;

  • Ability to work under pressure;

  • Effective working relationships with all levels of staff, board and other stakeholders;

  • High level of confidence and confidentiality;

  • Ability to communicate and negotiate with key internal and external stakeholders at a national and international level;

  • High level of emotional intelligence;

  • Familiar with current donor trends, both private and public;

  • Ability to engage with FBOs from different denominations, and different types of organizations;

  • Proficient Spanish and English;

  • Computer literacy.

Working Environment / Conditions:

  • Work environment: Office-based with frequent travel

  • Travel: 40% Domestic/international travel is required.

  • On call: 100%

Director, Digital Donor Experience

*Preferred locations: London, Seattle, Toronto or Melbourne. Position location to be within a jurisdiction (country or US State) where WVI is registered to operate.

PURPOSE OF POSITION:

As an organisation we need to make a significant transition from being an extremely effective direct marketing organisation to being one led by a focus on donor engagement and transformation that creates vibrant and passionate communities of supporters globally who are strong advocates of World Vision and our mission. The Donor Experience Director will focus on this transition and specifically how we can create amazing experiences digitally that will transform our donor’s engagement with us and make them passionate advocates for our cause.

KEY RESPONSIBILITIES:

Global Influence at a Senior Level:

  • Work with Support Office Marketing Leaders and other Marketing & Resource Development leaders to develop compelling donor engagement strategies digitally.

Global Platforms and Architecture:

  • Ensure that our global digital investments and platforms are giving strong investment returns.

Capability Development:

  • Work with smaller offices to improve basic digital capabilities and donor analytics to improve fundraising.

Team Leadership:

  • Leadership across all Strategic Marketing initiatives.

KNOWLEDGE, SKILLS & ABILITIES:

Required:

  • Significant experience in leading change in a complex environment.

  • Strong digital background and experience of implementing winning consumer-facing digital solutions.

  • 10-15 years in marketing, fundraising or related role, including 5-7 years at a senior management level with demonstrable success in achieving growth.

  • Ideally minimum 5 years of experience leading a marketing function within one of the largest World Vision Support offices and / or Minimum 7 years of experience leading a marketing function within a global organization.

  • Master’s degree or equivalent in strategy or marketing.

  • The post-holder must have an active Christian faith.

  • An understanding of international development and an empathy for people living amid poverty or oppression.

  • The post-holder must have an active Christian faith.

  • Strong marketing and strategy skills with working knowledge of change management principles.

  • Exceptional interpersonal skills and able to win the confidence of a broad range of different stakeholders including leaders from a variety of cultural and professional backgrounds.

  • Demonstrated ability to guide, edit and assure clear, brief and compelling written and visual communications. Ability to synthesize complex concepts for a wide variety of audiences.

  • Experience of working in a global and multi-cultural environment.

  • Supportive and influential engagement with senior partners internally and externally, including leadership groups and peer directors.

Preferred:

  • Marketing strategy

  • Digital strategy

  • Understanding of marketing strategies, with the ability to develop strategic and tactical communications plans and outline the resources required to implement them.

  • Demonstrable experience of managing teams, and managing freelance and agency staff.

  • Experience of setting, implementing, monitoring and measuring marketing plans and ensuring delivery against agreed targets.

  • An understanding of international development and an empathy for people living amid poverty or oppression.

Work Environment:

  • The position requires ability and willingness to travel domestically and internationally up to 50% of the time.

Product Operations & Customer Service Manager – LMMS

*Position location to be determined by home country of successful candidate within a jurisdiction (country or US State) where WVI is registered to operate.

PURPOSE OF POSITION:

The Last Mile Mobile Solutions (LMMS) is a suite of innovative digital solutions for digital beneficiary registration/digital identity, distribution planning, reporting and management of both in-kind and cash distributions, and a growing set of solutions providing digital project monitoring, data analysis, and data visualisation. The LMMS programme is operated as a semi-autonomous, self-funded business unit within WVI’s Disaster Management Team. While managing the rollout and deployments of all the different LMMS solutions, this role is to also re-imagine the ‘customer support’ so customers are delighted, customer support is scalable, and customer support is broadened to focus on the people, processes, and organisational culture required for robust, predicative, and dynamic information management, not just technology. Annually, the projects using LMMS have a combined financial value of between $200-500 million USD and approximately 10 million beneficiaries.

KEY RESPONSIBILITIES:

Create and implement the Strategic Customer Support Experience:

Lead the reimagining and reorganisation of the LMMS client support department so that it is fit for the future. This includes:

  • Research ‘best in class’ customer service organisations in other industries to gather insights with can be applied in LMMS.

  • Reimagining ‘client support’ so that it is less dependent on people and therefore scalable.

  • Broadening customer support from a focus on technology to a focus on the people, processes, and organisational culture required for robust, predicative, and dynamic information management.

  • Leading change management processes at a ‘field’ level to influence how organisations responses are staffed and structured.

  • Influencing organisational design and changing mind-sets to ensure robust support of information management and cash based programming at scale.

  • Determine what metrics LMMS should be tracking and implement them (satisfaction, churn rate, efficiency, activity, etc.)

Managing the rollout and deployments of LMMS system:

  • Engage with Business Development team to transition software sale and pre-sales support into production deployment of the systems (ensure License, Maintenance and Service Level Agreements are in effect and valid).

  • Manager ID and server license assignment to clients to unlock software functionality

  • Manage and grow responsible staff assigned for deployment. This includes overseeing and ensuring the following is completed:

  • Liaising with technical deployment teams before, during and after deployment installations to ensure that the deployment practices have been completed correctly.

  • Ensure deployment team is adequately trained with all necessary skills and qualifications.

  • Creatively grow the roster of deployable LMMS technical specialists.

  • Organising and facilitating user trainings (user and technical trainings and/or Training of Trainers) for critical HEA operations including GRRT and RRRTs.

  • Coordinating and maximising the utilisation of LMMS resources, national office staff and LMMS technicians to support emergency deployment and external client deployment needs.

Fundraising and Sales:

  • Grow ‘repeat’ sales of LMMS - Ensure customer retention is a key result of the LMMS customer service experience.

  • Customers ‘promote/sell’ LMMS to other organisations.

  • Lead on proposal designs and content writing.

  • Lead on proposal development which secures new clients and significant growth.

  • Lead the design of innovative applications for LMMS based on user engagement and market knowledge with the aim of securing new clients.

High Level Technical Support (Level 3):

  • On call for Level 3 technical specialists emergency support needs for WVI and Partner LMMS user Agencies (Oxfam, Medair, etc).

  • Troubleshoots higher-level technical issues – verifying deficiencies in code and assisting in priority setting of discovered issues.

  • Supports WVI and external clients’ highest-level technical support personnel to redress issues and to ensure quality deployments of code and/or patches.

  • Provides documentation and training on new software releases as required.

  • Works with WVI Help Desk team to understand the application and to develop adequate procedures for triaging reported issues.

Manage & Oversee Database Configuration and Support for Clients:

  • Ad hoc requests from clients for database access and updates. (Write native SQL scripts and create binary files for their execution).

  • The creation of baseline database for clients.

  • Inspects client databases for integrity at Roaming Server and National levels as required.

  • Leverages Report Writer and scripting tools for ad-hoc report or query generation.

  • Supports amalgamated data storage facilities by working with IT on design of physical SQL databases and on implementing design plans.

KNOWLEDGE, SKILLS & ABILITIES:

Required:

  • Masters degree in User Design, Customer Support, Information Technology or Computer Science supplemented with an MBA is highly preferred. Or 5-7 years of a mixture of software exposure, customer support experience, and humanitarian/development design, monitoring, and/or accountability.

  • High ability to quickly ‘learn on the fly’ while having fun is mandatory.

  • Over 7 years of customer support experience in software, DME, or other forms preferred.

  • Software testing experience of mobile and web based software platforms and use of and experience with configuration of Application Servers in particular Apache TomCat preferred.

  • Direct experience with MySQL. Exposure to third-party SQL tools and/or alternative SQL databases preferred.

  • Previous use of the LMMS portfolio of solutions is preferred.

  • Humanitarian field experience with substantial exposure (3-5 years) to aid agencies’ beneficiary, commodity, cash and aid assistance business processes under chronic and rapid emergency contexts. Must have field emergency deployment experience.

  • Substantial experience (5+ years) in capacity building pertaining to software systems and in provision of technical support to software system users.

  • Must have experience that indicates strong client-service focus in capacity development and issue resolution (responsive to requests, professional interactions, troubleshooting).

  • Experience in requirements analysis and gathering from humanitarian agencies.

  • Comfortable with computer network administration (CISCO certifications preferred).

  • Use of SQL scripting.

  • Familiar with Java based applications and the Java development environment.

  • Additional exposure to different databases and their management (such as PostGres).

  • Project management certificate preferred.

  • Evidence of networking certificates (such as CISCO certifications) preferred.

Preferred:

  • Experience with Human Centred Design processes.

  • Customer service experience with a track record of delighting customers.

  • Ability to define problems, review data and draw valid conclusions.

  • Significant DME experience in humanitarian, especially fragile, contexts.

  • Attention to detail and capable of narrowing down technical issues by working with clients to isolate and confirm issues.

  • Ability to influence stakeholders.

  • Excellent interpersonal skills and great communicator.

  • Focus on quality of processes, methods and products.

  • Self-driven learning: Seeks out new architectures, techniques or tools for application development.

  • Demonstrates personal integrity and trustworthiness.

  • Understanding of key challenges for aid agencies in rolling out mobile and other digital platforms in remote areas.

Response Programmes Director

*Country location to be determined based on response.

*Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

PURPOSE OF POSITION:

The Response Programmes Director oversees/leads the Sector Programming Team, including Program Officer(s), Design Monitor Evaluation (DME), Humanitarian Accountability and Information Management. The Programme Director supports the Response Director (RD) and Operations Director (OD) in designing the response strategy and operations plan and works in close coordination with both.

The Response Programmes Director is responsible to manage grant acquisition, assessments, monitor and humanitarian accountability and liaises with Support Offices (SOs), and international donors.

Response Programmes Director is part of the Response Senior Leadership Team. Response Programmes Director will coordinate/advise with Response Director (RD)/Senior Leadership Team (SLT) go or no go for proposals.

KEY RESPONSIBILITIES:

Establish, lead, resource and staff the programmes unit to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to National Office (NO) capacity building in the area of emergency response in coordination with NO leadership and Human Resources (HR).

  • Determine Programmes organisational structure and staffing plan with HR.

  • Work with HR to recruit and deploy Programmes staff and plan for capacity development.

  • Ensure Programmes staff handovers are conducted.

  • Develop Programmes budget in coordination with Finance.

  • Support RD and Finance in developing Response Budget, ensuring strong alignment and coordination with Operations team during budgeting and budget management process.

  • Plan for Programmes Unit transition/integration with NO, where applicable.

Lead the programme planning process to ensure alignment with context, humanitarian needs, response strategy as well as operational feasibility and technical quality:

  • Support development of operational intent plan to align with funding allocations ensuring operational feasibility and

  • technical quality.

  • Support Sectors and Operations Director to draft response plan.

  • Work with Grants, Acquisition and Management (GAM) to coordinate grant acquisition.

  • Write Operational Intent inclusive of targets.

  • Prepare project RACIs (responsible, accountable, consulted, informed) for new grants.

Oversee donor liaison and advocacy is undertaken to resource operations plan to address humanitarian needs. The Response Programmes Director will ensure that the GAM team undertake the following activities:

  • Monitor and analyse donor opportunities to ensure they align with operational intent.

  • Communicate humanitarian needs identified through assessments, monitoring data and community feedback to in-country donors and Support Offices International Programmes Groups.

  • Represent World Vision with potential donors (ECHO, DFID, EU, OFDA, etc.) including bilateral, multilateral and corporate.

  • Collaborate with Advocacy to influence donor funding strategies when appropriate.

  • Liaises with SOs regarding donor priorities and opportunities for funding.

  • Support Finance in the allocation and tracking of response funding to ensure response strategic priorities are funded and effective leveraging of available funding.

  • Support mapping of all funding sources with Finance.

  • Support funding allocation process (Private Non Sponsorship & grant opportunities) in coordination with Finance, Response Director and Operations to reflect response strategic priorities, operational realities and ensure compliance with relevant funding regulations.

  • Support Finance to track donor funding allocation and commitments to ensure response strategic priorities are funded.

  • Oversee development and submission of project proposals to donors to resource operations plan.

  • Develop project proposals with Operations, Advocacy, Finance and relevant Support functions and ensure stakeholders have the opportunity to review proposals and raise issues prior to submission to donors.

  • Ensure proposals are aligned with the operational plan, sector DADDs and standards.

  • Ensure proposals are aligned with accountability standards and basic DME requirements.

  • Maintain donor and SOs communications to facilitate funding acquisition.

  • Support Finance to ensure an up-to-date funding matrix.

Ensure support for Finance to establish grant management system to guarantee fulfillment of donor requirements:

  • Support Finance to conduct grant orientation or grant start-up workshops for relevant staff.

  • Plan and manage donor reporting to ensure that all donor requirements are met.

  • Support Finance with monitoring of grants for compliance with grant requirements.

  • Oversee planning, implementation, analysis and sharing of findings from assessments and program monitoring.

The Response Programmes Director will ensure that the DME team undertake the following activities:

  • Design and implement community consultation processes to ensure understanding of World Visions role, planned interventions and provide opportunities for input and feedback into programme and project designs.

  • Design and implement Information Provision plan to ensure that accurate and reliable information about the programme is made available and shared with communities in a timely and accessible manner.

Establish and support implementation of complaint and feedback mechanisms:

  • Document, implement and monitor complaint and feedback systems to ensure timely responses to communities.

  • Consolidate and analyse community complaint information to inform Operations and response management of key issues raised by beneficiaries.

  • Coordinate Humanitarian Accountability planning and learning with other accountability focused INGOs and LNGOs.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 3-5 years in leadership role in the humanitarian assistance and development sector, with a significant portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Experience in program management and implementation of multi-sectoral emergency response projects.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Work experience as Program Officer at least for 1-3 years in a country other than the home country.

  • Strong team leadership skills.

  • Emotional Intelligence (self awareness, managing emotions and those of others, remaining calm/composed, dealing with ambiguity and change).

  • Understand Humanitarian Industry and have proven experience within a relief setting.

  • Effective in written and verbal communication in English.

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders.

Preferred:

  • Previous experience working in complex emergency/rehabilitation settings.

  • Experience coordination with INGOs and other key stakeholders-High degree of negotiation and persuasion skills.

  • Ability to work with a reasonable level of comfort in high tension and high security risk situations.

  • Ability to maintain performance expectations in diverse cultural contexts psychologically stressful environs and physical hardships.

  • Ability to facilitate the creation of cross-functional project teams and the development of national strategies.

  • Excellent time-management and prioritization.

  • Demonstrates openness and transparency.

Response Director

*Country location to be determined based on response.

*Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

PURPOSE OF POSITION:

The Response Director (RD) has primary responsibility for directing the response from strategy to implementation, inclusive of performance and oversight of all aspects of the response. She/he should develop and maintain an efficient, cohesive team, while ensuring effective coordination and relationships with the other agencies, officials, beneficiaries, donors and all areas of the Partnership.

KEY RESPONSIBILITIES:

Develop and monitor implementation of response strategy that addresses WV strategic goals to meet humanitarian needs:

  • Lead response strategy development with National Director (ND), Regional Leader (RL), Partnership Executive Team

  • (PET) and other senior stakeholders.

  • Ensure primary and secondary information on needs inform strategy formulation.

  • Ensure context analysis informs strategy development.

  • Consult with ND and RL to ensure National Office (NO) strategy and plans (including Child Wellbeing targets) are taken into account in

  • response strategy formulation.

  • Ensure strategy aligns with anticipated capacity.

  • Monitor appropriateness of strategy in addition to implementation of strategy and transition plans.

Ensure response is staffed to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to NO capacity building in the area of emergency response in coordination with NO leadership and Human Resources (HR).

  • Determine response organization structure with ND and HR.

  • Conduct high-level workforce planning with HR and mobilise surge functions as required.

  • Oversee the recruitment of the RDs direct reports.

  • Ensure defined accountabilities under the Emergency Management System (EMS) are clear for each function including Term of Reference (TOR) objectives and qualitycriteria.

  • Ensure HR works with EMS functions to identify workforce requirements.

  • Ensure HR plans for capacity building with EMS functions.

  • Ensure HR develops performance planning and review processes that include quality criteria.

  • Ensure HR establishes a staff care function and mechanisms that support staff well-being.

  • Consult ND to plan Response team transition/integration.

  • Ensure adequate internal communications mechanisms are in place to ensure policies, information and decisions are shared with staff as appropriate.

Establish and maintain effective working relationships with humanitarian actors, government representatives, World Vision stakeholders, the media and general public:

  • Represent the response in Partnership Executive Team and Partnership Coordination Team (PCT) (where activated).

  • Identify and highlight areas of conflict to Response Senior Management Team (SMT), ND, RL and Partnership

  • Executive Committee (where activated).

  • Create and maintain collaborative relations and where appropriate partnerships with government, other NGOs, UN

  • agencies, civil society, churches, bi-lateral missions and donors.

  • Participate in consortium meetings and Response related national coordination meetings.

  • Ensure World Vision is represented at relevant technical and coordination mechanisms in-country.

  • Serve as an organizational spokesperson for media interviews, advocacy initiatives and other public events.

Develop and plan response to achieve response strategy goal and objectives:

  • Provide oversight to funding allocation (i.e. Private Non-sponsorship or PNS, grants, etc) to ensure alignment with

  • strategy and humanitarian needs.

  • Ensure response programme development meets World Vision and international standards.

  • Ensure that adequate funding to address humanitarian needs is acquired.

  • Ensure Advocacy staff are empowered to integrate advocacy across sectors and to develop child-focused advocacy positions which are aligned with strategy and organisational priorities, in strong alignment with NO and Response

  • Operations teams.

  • Facilitate the signing of MOUs and contracts, with donors, Support Offices (SOs) and other relevant stakeholders.

  • Ensure appropriate waivers are in place to facilitate timely response implementation.

Implement response programme in accordance with commitments to meet international and WV standards:

  • Ensure that accessible beneficiary feedback mechanisms are established and functioning.

  • Ensure staff establish community accountability methods across all of the response program.

  • Monitor and identify risks to programme quality and coordinate resources to address them.

  • Ensure that all programmes are implemented, monitored and evaluated according to set plans and that agreements

  • with donors, SOs and other stakeholders are adhered to.

  • Ensure management meetings address quality risks, relevant monitoring data and community feedback.

  • Initiate resourcing mechanisms and ensure financial and material (in-kind) resources are managed according to WV

  • standards, donor and SO agreements.

Initiate response funding mechanisms with support of ND, RL & Regional HEA Director (RHEAD):

  • Ensure that funding is managed and accounted for in compliance with donors and Support Offices agreements and WV standards.

  • Ensure that programme and projects audits are planned and conducted as per WV audit regulations and donor government requirements.

  • Ensure that audit reports are responded to and recommendations implemented.

Ensure that response meets World Vision minimum quality standards and supports program improvement, reflection, learning and innovation:

  • Ensure previous response learnings from Global learning facilitator are reviewed in program design.

  • Encourage the incorporation of best practice and innovation in program design.

  • Ensure all functions have quality planning sessions to meet quality objectives of their TOR.

  • Ensure achievement level of all function quality objectives is monitored monthly and reported.

  • Ensure risks that prevent the achievement of quality objectives are reported and rapidly addressed.

  • Ensure mechanisms are established to identify, document, and share lessons learned with Partnership.

Oversee Security function, planning and implementation to ensure response staff and organisational safety and security:

  • Ensure staffing of Security function.

  • Provide oversight to implementation of security protocols as per CSR.

  • Facilitate inter-agency coordination for information sharing and intelligence sharing.

Ensure response internal and external reporting requirements are met:

  • Liaise with Programmes and Info Management to ensure internal and external reporting requirements are planned for

  • and reports are prepared.

  • Review and submit partnership programme reports.

  • Prepare and submit monthly management reports.

  • Ensure internal response coordination & information sharing mechanisms are functioning.

Ensure that response staff have appropriate housing, offices and information/communication systems:

  • Ensure that staff have access to appropriate office space/equipment, information/communication systems/equipment

  • and other facilities which enable them to carry out their responsibilities.

  • Ensure that all response vehicles and other equipment are well managed and maintained.

  • Where necessary, ensure that relevant staff have access to appropriate housing.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 5-7 years in leadership role in the humanitarian assistance and development sector, with a significant

  • portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Experience in serving as an organizational spokesperson to media and other external audiences.

  • Effective in written and verbal communication in English.

Preferred:

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders as well

  • as staff.

  • Ability to work in coordination with other humanitarian organizations.

  • Ability to analyse and make decisions in challenging situations in the absence of specific guidance and/or full

  • information.

  • Ability to communicate and model to staff positive behaviours which help them remain resilient and effective in dynamic and high pressure environments.

Work Environment:

  • Work hours are often in excess of 12 hours per day during difficult periods of the response.

  • Responses are often mounted in insecure or natural disaster-prone contexts, which may disrupt normal work patterns

  • and generate staff safety issues.

  • Work and housing environments may at times be well below normal standards in terms of facilities, equipment, food availability and hygiene.

Response Operations Director

*Country location to be determined based on response.

*Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

PURPOSE OF POSITION:

Response Operations Director leads the Operations team and oversees the implementation of the response activities. He/she transforms the response strategy into implemented reality, managing day-to-day sector activities and providing technical guidance to the Programmes team for design and programme quality.

KEY RESPONSIBILITIES:

Ensure program planning is informed by technical standards and operational viability:

  • Contribute to planning of sector requirements for people, funding and supplies.

  • Ensure all program designs are based on needs assessment findings (primary & secondary data) and analysis,

  • targets the most vulnerable/chronically and is operationally viable.

  • Ensure all programs refer to technical standards, consider government standards and are aligned with Strategic

  • Guidance and Do-Assure Dont Do (DADDs) for the First Phase of Emergency Responses and Sector Packages.

  • Ensure inclusion of advocacy issues and cross cutting themes are considered in design.

  • Ensure programs and projects are measured according to technical standards and Child Well-being targets.

  • Ensure Operations Plans are developed and implemented with community engagement, taking into account local capacities and utilising Do No Harm/Local Capacities for Peace (DNH/LCP).

Establish, lead, resource and staff Operations unit to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to National Office (NO) capacity building in the area of emergency response in coordination with NO

  • leadership and Human Resources (HR).

  • Determine Operations organisational structure and staffing plan with HR.

  • Monitor recruitment and deployment of Operations staff and plan for capacity development.

  • Ensure Operations staff handovers are conducted.

  • Develop Operations budget in coordination with Finance, ensuring strong alignment and coordination with

  • Programming team during budgeting and budget management process.

  • Plan for Operations transition/integration.

Conduct response operational planning to ensure effective coordination and timely delivery of response activities:

  • Plan and facilitate detailed operational plan and delegate responsibilities to carry out plan.

  • Ensure Accountability mechanisms are in place for Community and stakeholder feedback.

  • Planning process considers community requirements (i.e. timelines) and progress is monitored by Design, Monitoring & Evaluation (DME).

  • Facilitate planning between sectors to meet overall program goals.

  • Facilitate requirements planning with Support Services.

  • Ensure collaborative planning with external stakeholders such as UN Agencies, other NGOs and Government ministries where possible through coordination mechanisms.

Oversee implementation and monitoring of operations to ensure achievement of response goals and objectives and inform operational improvement:

  • Monitor results against sector plans and address identified issues.

  • Monitor expenditure reports and take corrective action with Finance and Programs.

  • Review Monitoring & Evaluation (M&E) and Accountability data with Sectors and Programs to identify and address any issues for operational improvement.

  • Review context analysis with Programs and Liaison for Operational Intent adaptation.

  • Review findings of learning events and evaluations with Programs to make operational improvements.

  • All evaluations of sector interventions are planned with DME to assess effectiveness and timeliness.

Oversee development and implementation of operations reporting systems to support timely and accurate reporting:

  • Establish and implement internal reporting system in coordination with DME.

  • Ensure Operations provide input for grant/donor and program milestone and reports to Programs.

  • Write report on quality risks and their resolution and submit to Response Director on regular basis.

  • Ensure that Operations meets reporting requirements for Clusters, Ministries and/or in-country stakeholders.

Ensure implementation of response operations according to safety standards with support from the Security function:

  • Organise security assessments for all field operations that inform a security plan.

  • Implement the recommendations of the security plan for all field operations.

  • Ensure security incident reporting protocols are complied with by operations staff.

  • Ensure Operations staff adhere to security standards for staff movement and communications.

  • Work with Security to ensure safe and effective Civil/Military relationships with armed actors.

Ensure operations meet WV minimum quality standards and support improvement, reflection, learning and innovation in sectors:

  • Ensure previous sectors learning from Global Learning Facilitator are reviewed.

  • Encourage the incorporation of sector best practice and innovation.

  • Ensure sector have a quality plan to meet quality criteria and minimum sector standards.

  • Ensure achievement of all function quality criteria is monitored and reported regularly.

  • Ensure risks limiting achievement of objective to quality criteria are reported & rapidly addressed.

  • Ensure mechanisms are established to identify, document, and share function lessons learned.

Coordinate with Support Services function for ongoing provision of funds, staff, equipment, vehicles and supplies to ensure timely implementation of operations:

  • Ensure Ops submit clear and timely budgets and funds requests to Finance.

  • Ensure Ops submit clear and timely staff plans to HR and immediately advises on changes.

  • Ensure Ops follow Finance procedures to rapidly process payments to suppliers.

  • Ensure Ops submit vehicle requirements to logistics and follow vehicles management guidelines.

  • Ensure Ops submit communications requirements to ICT and follow ICT procedures.

  • Address delays in Support Services to Response Manager for rapid resolution and waivers.

Identify, report and refer operational blockages caused by external actors to Liaison to be addressed through external advocacy:

  • Establish operation team protocols where sector and geographic leads identify and report where external actors are

  • delaying/preventing implementation.

  • Refer issues delaying implementation to Liaison to resolve through inter-agency coordination and/or government

  • relations.

  • Ensure protection issues are reported and addressed in coordination with Advocacy.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 5-7 years in leadership role in the humanitarian assistance and development sector, with a significant

  • portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Experience in program management and implementation of multi-sectoral emergency response projects.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Strong team leadership skills.

  • Emotional intelligence (self awareness, managing emotions and those of others, remaining calm/composed, dealing

  • with ambiguity and change).

  • Effective in written and verbal communication in English.

  • Academic and on-the-job training in at least one of the support services or response-sector relevant areas.

Preferred:

  • Understanding of the international humanitarian system, particularly the systems, structures and key actors.

  • Understanding of the key accountabilities that must be maintained in a response (beneficiaries, donors, peers).

  • Ability to lead operational planning processes.

  • Strong communication skills (oral and written) with ability to express ideas and concepts clearly and persuasively with

  • senior internal and external stakeholders.

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders as well

  • as staff.

  • Ability to work in coordination with other humanitarian organizations.

  • Ability to analyse and make decisions in challenging situations in the absence of specific guidance and/or full information.

  • Ability to communicate and model to staff positive behaviors which help them remain resilient and effective in

  • dynamic and high pressure environments.