World Vision International

Job Opportunities in Philippines

World Vision is the world's largest international children's charity. For 56 years in the Philippines, we bring everyday hope to thousands of children in the hardest places of rural and urban poor areas as a sign of God's unconditional love.

Make a difference and join in the field of aid and development. Become part of a professional and friendly team committed to a cause of fighting poverty at its root. We are looking for people whose faith and values match our mission to work with the poor. Browse this section for available positions in World Vision.

Current Opportunities

Accounts Payable Assisant (3 positions available)

PURPOSE OF POSITION:

The Accounts Payable Assistant is responsible for reporting to the accounts payable team lead for processing invoices and verification of invoices while delivering a high level of service that meets or exceeds the Service Level Agreement on behalf of World Vision (WV) Shared Services Center (SSC) in the South Asia Pacific Region.

KEY RESPONSIBILITIES:

  • Responsible for processing all purchases (supplier invoices) and refunds (credit notes).

  • Analyzing purchases by expense type.

  • Obtaining invoice authorization.

  • Match invoices with purchase orders, where applicable, purchase order requisitions, where applicable, and evidence of receipt of goods or services.

  • Reconcile supplier accounts and resolve differences.

  • Deal with supplier account queries via telephone, email and fax and resolve queries promptly.

  • Monitor accruals for management accounts.

  • Assist with purchasing, cash management and budgeting.

  • Receiving and review supporting documentation from Global Centre, validate policies and procedures and recommend improvements.

  • Disbursing petty cash by recording entry; verifying documentation.

  • Maintaining historical records by microfilming and filing documents.

KNOWLEDGE, SKILLS & ABILITIES:

  • Bachelor´s Degree, preferably in Accounting or Finance.

  • At least 6 months work experience.

Preferred Skills, Knowledge and Experience:

  • Experienced in interfacing with business customers in defining procurement service requirements or procurement/accounting information.

  • Broad based experience in accounting and financial systems.

  • Ability to work in a time sensitive environment.

  • Experience in interfacing with business customers in resolving payment issues.

  • Knowledge of WV’s policy and procedure in the area of finance, systems and products.

Program Director (PHINLA)

*This position will be based in The Philippines or Sri Lanka

PURPOSE OF POSITION

Program Director oversees the implementation of all aspects of the program in the three countries together with the management of WV Germany, in-country project coordination teams composed of leadership from three WV National offices (Philippines, Indonesia, Sri Lanka) and three partner NGOs. Management duties will include budget administration and monitoring, staff management, and responsibility for daily operations, carrying out policies and programs as related to both daily and strategic interests in consultation with the country project coordination team.The program manager is responsible for the close cooperation with and among all country implementors and diverse stakeholders upon synergies. He/she initiates government meetings and supports further advocacy efforts. He/she overseas the accurate implementation of projects at national and cross-border level in alignment with the overall program. He/she is responsible to review and compile narrative reports - reporting back to WV Germany upon donor regulations. He/she ensure the objectives are met and activities are implemented in accordance to program work plans and contract agreements.

MAJOR RESPONSIBILITIES

Overall Management and Leadership

  • Provide line management for project coordinators in each country, M&E Manager, and Finance Manager, including performance management, coaching and capacity building

  • Ensure the achievement of overall objectives and oversee responsibilities of the implementing organizations and smooth implementation of program activities.

Networking and Coordination

  • Lead and Represent the Program to internal and external stakeholdersat regional and globallevel;bringing the correct messages about Organization’s stance, causes, and work.

  • Together with the project coordinators and in-country project management team, maintain partnerships with multi-sectoral stakeholders such as government line agencies, academe, private companies in the field of solid waste management and labor market to facilitate and promote an environment (virtual and physical) in which peer-learning and experience-sharing can occur and raise the profile of the project.

  • The Program Director is responsible to initiate and support macro level approaches with existing and potential stakeholders within a multi-sectoral environment and ensures committees are strengthened and program beneficiaries and initiators are represented in relevant forums

  • Develop robust networks and excellent relationships with Government, Heads of international and local NGOs, and UN institutions, FBOs, in support of key advocacy messages and to increase understanding and support for the program.

  • Work closely with the WV regional office and support office in relation to knowledge sharing and collaborative learning between the GC, APRO and NO.

Strategy Development and Planning

  • Ensure that program priorities and approaches (vis-à-vis Design Document and Annual Operating Plan) are based on community and partners’ capacities, needs, resources and opportunities and in alignment with the proposal and other established standards

  • Works together with the three project coordinators in each country throughout the implementation upon commonly developed work plans along the budgets and Log- Frames while not sacrificing the strategic direction of the project.

  • Provide a strategic link between the three countries to ensure effective communication and mutual support and maximize the achievement of the program overall objectives.

Accountability and Quality Assurance

  • Conduct regular field monitoring in the 3 countries to ensure implementation in alignment with proposal, technical standard, and BMZ/WV Standards.

  • Ensure that the processes of planning, implementation, monitoring and evaluation in 3 countries are performed on time and with high quality from inception to project closeout

  • Ensure availability of resources needed (people, funding and technical support) for the program implementation.

  • In partnership with the Program M&E Manager, facilitate and monitor the operations teams reporting requirements to donors are in alignment with ministry and donor requirement and standards.

  • Manage operational risk and facilitate the removal of constraints that inhibit team innovation and are a barrier to team performance and results

  • Coordinates the three teams build out of 6 partners through close work relations physically and virtually. Plans and facilitates meetings with the project coordinators and ensures further cross-border and in-country cooperation are being held/implemented

  • Adaptive management for effective and efficient program implementation

Financial Management

  • Leads and oversees the implementing activities are in accordance with program or activity and budgets.

  • Closely liaise and consults with program finance manager

Capacity Building

  • Ensure for technical coherence and consistent approach in the capacity building of all program staff, enhancing their commitment, character, competence, and critical thinking.

  • The program director will work with his direct reportees to ensure that capacity building plans are in place to enable staff to meet their respective goals.

  • Promote ongoing reflection and learning among staff in the three countries (virtual and physical)

  • Develop dynamic organizational culture for the program that conveys the principles of a “Learning Organization” and applies principles of our Core Documents, policies, manuals, and procedures.

  • Coordinate with project coordinators to disseminate lessons learned of program implementation with communities, development partners and other WV Partnership stakeholdersin regional and global level.

Resource Acquisition and Management

  • Identify new funding opportunities for program replication or scale up.

Facilitate appropriate and effective operations input into the development of funding proposal and concepts, ensuring they are contextually appropriate and operationally achievable

KNOWLEDGE, SKILLS AND ABILITIES

  • Advanced degree in environmental science/engineering, the social sciences, or other related degree

  • 5+ years of experience managing environmental, international development and/or civil society projects (livelihood).

  • Strong leadership skills with ability to assign tasks and supervise delegated work of remote staff in other countries.

  • Previous experience or understanding the contexts of solid waste management/ livelihood developments. Familiarity with working on solid waste management/and or livelihood in either of the three Asian countries is desirable.

  • Proven Institutional donor funded project management skills with experience managing multiple projects and/or working for an international Nonprofit organization.

  • Proficiency in English (must be perfect)

  • German skills would be an asset

Preferred Skills, Knowledge and Experience:

  • Firm with virtual and remote partnering

  • Prior experience on BMZ funded projects would be an asset

  • Possess the ability to interpret laws, rules and regulations governing solid waste and other environmental codes and in determining that information listed is accurate.

  • Strong interpersonal skills and mentoring skills to work effectively with partners/clients

  • A track record that demonstrates energy and creativity, and the ability to successfully prioritize and manage competing priorities.

  • Demonstrated success in project planning, financial management, program monitoring, report writing, and identifying and procuring technical assistance.

  • Excellent verbal and written communication skills, including public speaking and presentation skills.

  • Experience in governmental/ private sector advocacy approaches

  • Experience in virtual and remote management (tools and methodologies)

  • Excellent language skills in English (German would been an asset)

  • Strong communication and networking skills within a multi-sectoral environment

  • Readiness to creatively encourage further development opportunities towards up-scale

  • Strong personal and motivational skills to encourage ownership processes among staff and beneficiaries

  • Readiness to live and travel frequently within the region

  • Strong personal skills to drive and steer the remote staff group of 50 together with committee members

  • Intercultural sensitivity in promoting a healthy work environment within multi-disciplinary teams of diverse backgrounds

  • The position requires ability and willingness to travel domestically and internationally up to 30%of the time.

Rich Media Quality Review Staff

PURPOSE OF POSITION:

WVI produces rich media to build a stronger connection between stakeholders and programs. This position will review various types of media (photos and videos) produced by field staff, compare them to a set of global standards, and then mark them as approved or rejected.

KEY RESPONSIBILITIES:

  • Review media (photos and videos), compare it to predefined criteria, and approve or assign a reject reason.

  • In times of low production staff will assist with other tasks and duties as assigned.

  • Provide administrative support.

  • Contribute to the success of the team by performing other duties as required.

KNOWLEDGE, SKILLS & ABILITIES:

Required:

  • High school degree.

  • Basic computer proficiency, competent in MS Office.

  • English fluency.

Preferred:

  • Candidates with experience in other business process outsourcing (BPO) companies with similar task have an advantage.

Work Environment:

  • Position is required to work from the office location (no work from home options).

  • No travel.

Business Analyst II

PURPOSE OF POSITION:

Incumbents working as a Business Analyst II are responsible for serving as a liaison between the business community and the IT organization to translate business needs into IT requirements. They are project team members involved in all phases of the design, development and implementation of technology solutions throughout the business case and development life cycle processes supporting several business functions and several moderately complex business processes.

Based on breadth and depth of understanding of business needs and processes, they collaborate with other IT professionals to determine if solutions currently exist (internally or externally) or whether new solutions are feasible. They take a broad perspective to determine how such solutions will impact existing work processes and systems, and how to manage the integration. They also research and make recommendations for buy vs. build decisions.

Business Analysis professionals are innovative, identifying and proposing technology based business solutions. Through adaptable communication skills and the ability to translate between technical and business language, they work collaboratively, negotiating requirements across multiple groups.

Business Analysts must have a solid understanding of the client’s existing business processes, the key drivers and measures of success for the business, and the short- and long-term direction of the business and related technologies.

They must have a working knowledge of the business area that they support and should be equally aligned with the IT department. Strong analytical, interpersonal, negotiation and communication skills are also required.

KEY RESPONSIBILITIES:

Planning:

  • Conducts data gathering and analysis to understand business strategy and direction.

  • Participates in short-term planning sessions with a client to implement process improvement within an assigned client area.

  • Develops business cases.

Liaison:

  • Serves as the link between the business, third party vendors and the IT technical team.

Business Requirements:

  • Assesses client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to assist in identifying business priorities and advice on options.

  • Develops, writes, and communicates business requirements and functional specifications for the implementation of business solutions.

  • Analyzes customer’s operations to understand their strengths and weaknesses to determine opportunities for improvements.

Business Process:

  • Analyzes and recommends improvements to business processes and models.

  • Documents current business processes and models.

Feasibility:

  • Provides factual content to feasibility study for standard development projects and enhancements.

Testing:

  • Develops user test cases and validates test results during user acceptance testing.

Service Level Agreements:

  • Is familiar with the current Service Level Agreements (SLA) for a particular work area and as needed participates in the vendor selection process for clients in accordance with IT standards and specifications as required.

Problem Solving:

  • Identifies and resolves issues.

  • Uses new and varied analytical techniques.

Customer Satisfaction:

  • Monitors and analyzes metrics to ensure customer satisfaction.

Communications/Consulting:

  • Promotes an understanding of IT roles, processes and activities to the business units.

  • Supports and participates in the formal reporting of project status.

  • Negotiates agreements and commitments by facilitating communication between business unit(s) and IT from initial requirements to final implementation phase of projects.

  • Actively participates in the creation, review and analysis of user stories/epics in projects utilizing agile development methodology.

KNOWLEDGE, SKILLS & ABILITIES:

  • Bachelor’s degree in Computer Science, Information Systems, Business, or other related field. Or equivalent work experience.

  • Requires working knowledge of business operations and systems requirements processes.

  • Typically requires 3-5 years of relevant technical or business work experience.

  • Willingness and ability to travel domestically and internationally, as necessary.

  • Effective in written and verbal communication in English.

  • Project Management, ITIL, or Business Analysis certification is preferable.

Preferred Skills, Knowledge and Experience:

  • Analytical and Planning skills.

  • Presentation Skills.

  • Detail Oriented.

  • Business Requirements gathering.

Global Project Manager – Shared Services Philippines

PURPOSE OF POSITION:

The Project Manager (PM), Shared Services (SS) manages project/program related activities and interactions with cross functional team to implement business critical systems and controls in support of the enterprise-wide projects to the success of World Vision International (WVI) Shared Services program roadmap and impacting Support Offices (SO), Field Offices (FO) and Global Center functions.

Through this, he/she will provide tactical leadership into projects impacting this mission critical program towards completion of the existing roadmap. The Project Manager will work to develop and maintain existing customer relationships with the business customer, the Shared Services leadership, other Program Managers, and other critical stakeholders, thus overall supporting and assisting in developing closer working relationships with field offices and leadership around the world.

With all stakeholders, the Project Manager will work to ensure support, cooperation and consulting on guidance for active and potential project and continual improvement areas and opportunities. Good working relationships and ability to influence will be a key success factor for the Project Manager. This is mainly accomplished through the Manager's oversight of his/her project stakeholders of process subject matter experts, process owners, information technology (IT) staff, vendors, senior leadership, business analysts on a national and regional basis.

The ultimate goal of the projects and related work implemented will be to increase the effectiveness and efficiency through improvement within financial units along with project execution, coordination and communication between support and business functions. along with appropriate business process change and the deployment, coaching and mentoring of process transformation projects will be critical for success.

KEY RESPONSIBILITIES:

Relationship Management:

  • Ability to influence others and move toward a common vision or goal.

  • Develops and maintains productive working relationships with business owners, project sponsors, vendors and key clients.

  • Ability to facilitate and lead collaboration across departments to design and ensure seamless implementation of systems and structures.

  • Negotiates conflicts and resolves issues that arise.

  • Acts as a mediator between stakeholders and team members.

  • Resolves any issues and solves problems throughout the project life cycle.

Project Planning & Standardization of Policies & Procedures:

  • Develops, and continually updates, project plans and schedules.

  • Develops product breakdown structures.

  • Identifies project dependencies prior to the start of the project.

  • Works with the Business Analysts and the client to define/refine the project scope.

  • Facilitates the gathering of information required to estimate project cost, resources, time and deliverables.

  • Prepares all project management baseline products.

  • Ensures that the project outcome reflects the goals of the client.

  • Utilizes established project standards, procedures.

  • Contributes to the development of new quality metrics.

Resource Management:

  • Determines staffing requirements for project teams.

  • Develops budget requests for resources.

  • Works with resource managers in order to effectively align resources across projects.

  • Provides work direction and leadership to assigned projects, including scheduling, assignment of work and review of project efforts.

  • Evaluates project performance and makes recommendations for personnel actions.

Continuous Improvement (CI):

  • Provides support to Global SS Continuous Improvement program.

  • Presents, facilitates and leads assigned process improvement events.

  • Seeks and evaluates process improvement opportunities.

  • Participates in and coordinates the development / scheduling events. Works with departmental management to assure appropriate participation and support.

  • Provides Follow-up to monitor progress of assigned process improvement projects.

  • Develops reports of overall CI activities including accomplishments, participation, projected activities, and anticipated needs.

Risk Management:

  • Identifies the elements of risk in a project.

  • Analyzes and prioritizes project risks and assesses its potential impact to the client.

  • Develops and maintains risk plans, processes and systems in order to mitigate risk.

  • Creates action plan for risks that occur and follows through on plan.

  • Maintains issue list, proactively escalating issues to project and departmental leadership to mitigate risk.

  • Recommends and takes action to direct analysis and solution of problems.

  • Develops a communication plan to convey project scope, goals, milestones, budget, risk, status, change requests and critical issues to the client and project team.

  • Assesses the effectiveness of the interaction and communication with the client and project team.

Coaching/Mentoring:

  • Coaches or mentors less experienced personnel.

  • Promotes the creation of a culture of continuous improvement in support of the ongoing efficiencies generation activities.

  • Coaches projects and mentors continuous improvement leaders across functional teams.

KNOWLEDGE, SKILLS & ABILITIES:

  • Bachelor's degree in business administration, finance, accounting, engineering related field, or equivalent.

  • Broad and deep experience in Finance, Accounting and/or Procurement operations; 7 or more years.

  • Work experience with process design, process transformation and process improvement projects, preferably using Lean Sigma and/or other quality methodologies.

  • Work experience with deploying mid-to-large scale IT systems and/or Shared Services; 5-7 years.

  • Experience with formal project planning and using Microsoft Project.

  • Six Sigma Green or Black Belt Certification or equivalent experience.

  • Previous leadership of projects and project staff direct reports and/or in matrix environment.

  • Experience working with virtual and/or matrix teams.

  • Experience working with cross-cultural team ideal.

  • 3+ years of experience leading a team of individuals.

  • PMP project management certification strongly preferred.

Preferred Skills, Knowledge and Experience:

  • MBA desirable.

  • Maturity, business acumen, and skills necessary to interact with senior leadership and executive leadership to ensure the provision of a timely and accurate project information.

  • Experience contributing as a Subject Matter Expert (SME) developing and maintaining Finance and Procurement processes and/or tools, helping to lead change and future developments as required to lead towards overall best-in-class performance.

  • Experience managing, and coaching/mentoring a team of project management professionals.

  • Experience working with mind mapping tools.

  • Experience with ERP systems, Expense management tools, business intelligence, databases, workflow scan solutions ideal.

  • Excellent relational skills building relationships, resulting in strong relationships with internal customers/stakeholders who view them as a trusted partner.

  • Proactive ability to anticipate a broad range of issues and concerns, developing solutions for the organization in a win-win format.

  • Ability to translate technical information into common language so that non-technical individuals can readily understand the information.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to (20% regional travel, 5% - 10% international) of the time.

Manager of Sponsor Engagement Production Capabilities

Manager of Sponsor Engagement Production Capabilities World Vision International

Location: Manila, Philippines

If you want to change the world, we have a role for you!

World Vision International is looking for a highly skilled, personable, energetic and solution-focused production manager to oversee the quality production of a series of globally produced digital and print-based media for sponsors from its Manila office.

In this rewarding and highly focused role, you will be responsible for the workflow of multiple complex Child Sponsorship projects at once, produced in multiple languages and with stakeholders in over 75 countries.

You’ll also be the motivator, influencer and manager of an internal team of 10-25 people, oversee an external team of freelancers and work with external print, video and editing vendors to deliver reports, photos and cards to 3 million sponsors.

To be successful in this role, you will need:

  • Strong leadership skills and proven experience in leading a team focused on operational excellence.

  • Have strong operations management skills with a proven strict adherence to timelines and deliverables.

  • Budget management in excess of USD$500,000.

  • Strong analytical, critical thinking and reporting skills.

  • Be agile, proactive, and solutions-focused.

  • Be committed to our quality standards and global branding guidelines.

  • Experience in print or digital production experience on large-scale projects is preferred.

  • Exceptional English communications both written and spoken.

  • Committed Christian able to lead team devotionals.

  • Be fun, energetic, passionate and personable.

  • Can travel domestically and internationally up to 15% of the time.

  • Have a bachelor's degree in publishing/operations/production, communications or related and minimum of 2-3 years production management of publishing or print media, ideally in an international organization or in a multilingual environment.

This work is pivotal to our engagement of over 3 million sponsors in over 20 markets, helping sponsors understand their amazing impact and create greater connection between them and their sponsored children.

Together with sponsors, we’ve impacted the lives of over 200 million vulnerable children by tackling the root causes of poverty.

You will report to the Director, Sponsor Engagement, and work closely with Senior Advisors, Project Managers and Coordinators, Field Engagement Team and Support Offices. You will be required to have flexible working hours to achieve this strong collaboration across offices and time zones.

Sound like you? We’d love to talk more.

Response Programmes Director

*Country location to be determined based on response.

*Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

PURPOSE OF POSITION:

The Response Programmes Director oversees/leads the Sector Programming Team, including Program Officer(s), Design Monitor Evaluation (DME), Humanitarian Accountability and Information Management. The Programme Director supports the Response Director (RD) and Operations Director (OD) in designing the response strategy and operations plan and works in close coordination with both.

The Response Programmes Director is responsible to manage grant acquisition, assessments, monitor and humanitarian accountability and liaises with Support Offices (SOs), and international donors.

Response Programmes Director is part of the Response Senior Leadership Team. Response Programmes Director will coordinate/advise with Response Director (RD)/Senior Leadership Team (SLT) go or no go for proposals.

KEY RESPONSIBILITIES:

Establish, lead, resource and staff the programmes unit to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to National Office (NO) capacity building in the area of emergency response in coordination with NO leadership and Human Resources (HR).

  • Determine Programmes organisational structure and staffing plan with HR.

  • Work with HR to recruit and deploy Programmes staff and plan for capacity development.

  • Ensure Programmes staff handovers are conducted.

  • Develop Programmes budget in coordination with Finance.

  • Support RD and Finance in developing Response Budget, ensuring strong alignment and coordination with Operations team during budgeting and budget management process.

  • Plan for Programmes Unit transition/integration with NO, where applicable.

Lead the programme planning process to ensure alignment with context, humanitarian needs, response strategy as well as operational feasibility and technical quality:

  • Support development of operational intent plan to align with funding allocations ensuring operational feasibility and

  • technical quality.

  • Support Sectors and Operations Director to draft response plan.

  • Work with Grants, Acquisition and Management (GAM) to coordinate grant acquisition.

  • Write Operational Intent inclusive of targets.

  • Prepare project RACIs (responsible, accountable, consulted, informed) for new grants.

Oversee donor liaison and advocacy is undertaken to resource operations plan to address humanitarian needs. The Response Programmes Director will ensure that the GAM team undertake the following activities:

  • Monitor and analyse donor opportunities to ensure they align with operational intent.

  • Communicate humanitarian needs identified through assessments, monitoring data and community feedback to in-country donors and Support Offices International Programmes Groups.

  • Represent World Vision with potential donors (ECHO, DFID, EU, OFDA, etc.) including bilateral, multilateral and corporate.

  • Collaborate with Advocacy to influence donor funding strategies when appropriate.

  • Liaises with SOs regarding donor priorities and opportunities for funding.

  • Support Finance in the allocation and tracking of response funding to ensure response strategic priorities are funded and effective leveraging of available funding.

  • Support mapping of all funding sources with Finance.

  • Support funding allocation process (Private Non Sponsorship & grant opportunities) in coordination with Finance, Response Director and Operations to reflect response strategic priorities, operational realities and ensure compliance with relevant funding regulations.

  • Support Finance to track donor funding allocation and commitments to ensure response strategic priorities are funded.

  • Oversee development and submission of project proposals to donors to resource operations plan.

  • Develop project proposals with Operations, Advocacy, Finance and relevant Support functions and ensure stakeholders have the opportunity to review proposals and raise issues prior to submission to donors.

  • Ensure proposals are aligned with the operational plan, sector DADDs and standards.

  • Ensure proposals are aligned with accountability standards and basic DME requirements.

  • Maintain donor and SOs communications to facilitate funding acquisition.

  • Support Finance to ensure an up-to-date funding matrix.

Ensure support for Finance to establish grant management system to guarantee fulfillment of donor requirements:

  • Support Finance to conduct grant orientation or grant start-up workshops for relevant staff.

  • Plan and manage donor reporting to ensure that all donor requirements are met.

  • Support Finance with monitoring of grants for compliance with grant requirements.

  • Oversee planning, implementation, analysis and sharing of findings from assessments and program monitoring.

The Response Programmes Director will ensure that the DME team undertake the following activities:

  • Design and implement community consultation processes to ensure understanding of World Visions role, planned interventions and provide opportunities for input and feedback into programme and project designs.

  • Design and implement Information Provision plan to ensure that accurate and reliable information about the programme is made available and shared with communities in a timely and accessible manner.

Establish and support implementation of complaint and feedback mechanisms:

  • Document, implement and monitor complaint and feedback systems to ensure timely responses to communities.

  • Consolidate and analyse community complaint information to inform Operations and response management of key issues raised by beneficiaries.

  • Coordinate Humanitarian Accountability planning and learning with other accountability focused INGOs and LNGOs.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 3-5 years in leadership role in the humanitarian assistance and development sector, with a significant portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Experience in program management and implementation of multi-sectoral emergency response projects.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Work experience as Program Officer at least for 1-3 years in a country other than the home country.

  • Strong team leadership skills.

  • Emotional Intelligence (self awareness, managing emotions and those of others, remaining calm/composed, dealing with ambiguity and change).

  • Understand Humanitarian Industry and have proven experience within a relief setting.

  • Effective in written and verbal communication in English.

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders.

Preferred:

  • Previous experience working in complex emergency/rehabilitation settings.

  • Experience coordination with INGOs and other key stakeholders-High degree of negotiation and persuasion skills.

  • Ability to work with a reasonable level of comfort in high tension and high security risk situations.

  • Ability to maintain performance expectations in diverse cultural contexts psychologically stressful environs and physical hardships.

  • Ability to facilitate the creation of cross-functional project teams and the development of national strategies.

  • Excellent time-management and prioritization.

  • Demonstrates openness and transparency.

Response Director

*Country location to be determined based on response.

*Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

PURPOSE OF POSITION:

The Response Director (RD) has primary responsibility for directing the response from strategy to implementation, inclusive of performance and oversight of all aspects of the response. She/he should develop and maintain an efficient, cohesive team, while ensuring effective coordination and relationships with the other agencies, officials, beneficiaries, donors and all areas of the Partnership.

KEY RESPONSIBILITIES:

Develop and monitor implementation of response strategy that addresses WV strategic goals to meet humanitarian needs:

  • Lead response strategy development with National Director (ND), Regional Leader (RL), Partnership Executive Team

  • (PET) and other senior stakeholders.

  • Ensure primary and secondary information on needs inform strategy formulation.

  • Ensure context analysis informs strategy development.

  • Consult with ND and RL to ensure National Office (NO) strategy and plans (including Child Wellbeing targets) are taken into account in

  • response strategy formulation.

  • Ensure strategy aligns with anticipated capacity.

  • Monitor appropriateness of strategy in addition to implementation of strategy and transition plans.

Ensure response is staffed to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to NO capacity building in the area of emergency response in coordination with NO leadership and Human Resources (HR).

  • Determine response organization structure with ND and HR.

  • Conduct high-level workforce planning with HR and mobilise surge functions as required.

  • Oversee the recruitment of the RDs direct reports.

  • Ensure defined accountabilities under the Emergency Management System (EMS) are clear for each function including Term of Reference (TOR) objectives and qualitycriteria.

  • Ensure HR works with EMS functions to identify workforce requirements.

  • Ensure HR plans for capacity building with EMS functions.

  • Ensure HR develops performance planning and review processes that include quality criteria.

  • Ensure HR establishes a staff care function and mechanisms that support staff well-being.

  • Consult ND to plan Response team transition/integration.

  • Ensure adequate internal communications mechanisms are in place to ensure policies, information and decisions are shared with staff as appropriate.

Establish and maintain effective working relationships with humanitarian actors, government representatives, World Vision stakeholders, the media and general public:

  • Represent the response in Partnership Executive Team and Partnership Coordination Team (PCT) (where activated).

  • Identify and highlight areas of conflict to Response Senior Management Team (SMT), ND, RL and Partnership

  • Executive Committee (where activated).

  • Create and maintain collaborative relations and where appropriate partnerships with government, other NGOs, UN

  • agencies, civil society, churches, bi-lateral missions and donors.

  • Participate in consortium meetings and Response related national coordination meetings.

  • Ensure World Vision is represented at relevant technical and coordination mechanisms in-country.

  • Serve as an organizational spokesperson for media interviews, advocacy initiatives and other public events.

Develop and plan response to achieve response strategy goal and objectives:

  • Provide oversight to funding allocation (i.e. Private Non-sponsorship or PNS, grants, etc) to ensure alignment with

  • strategy and humanitarian needs.

  • Ensure response programme development meets World Vision and international standards.

  • Ensure that adequate funding to address humanitarian needs is acquired.

  • Ensure Advocacy staff are empowered to integrate advocacy across sectors and to develop child-focused advocacy positions which are aligned with strategy and organisational priorities, in strong alignment with NO and Response

  • Operations teams.

  • Facilitate the signing of MOUs and contracts, with donors, Support Offices (SOs) and other relevant stakeholders.

  • Ensure appropriate waivers are in place to facilitate timely response implementation.

Implement response programme in accordance with commitments to meet international and WV standards:

  • Ensure that accessible beneficiary feedback mechanisms are established and functioning.

  • Ensure staff establish community accountability methods across all of the response program.

  • Monitor and identify risks to programme quality and coordinate resources to address them.

  • Ensure that all programmes are implemented, monitored and evaluated according to set plans and that agreements

  • with donors, SOs and other stakeholders are adhered to.

  • Ensure management meetings address quality risks, relevant monitoring data and community feedback.

  • Initiate resourcing mechanisms and ensure financial and material (in-kind) resources are managed according to WV

  • standards, donor and SO agreements.

Initiate response funding mechanisms with support of ND, RL & Regional HEA Director (RHEAD):

  • Ensure that funding is managed and accounted for in compliance with donors and Support Offices agreements and WV standards.

  • Ensure that programme and projects audits are planned and conducted as per WV audit regulations and donor government requirements.

  • Ensure that audit reports are responded to and recommendations implemented.

Ensure that response meets World Vision minimum quality standards and supports program improvement, reflection, learning and innovation:

  • Ensure previous response learnings from Global learning facilitator are reviewed in program design.

  • Encourage the incorporation of best practice and innovation in program design.

  • Ensure all functions have quality planning sessions to meet quality objectives of their TOR.

  • Ensure achievement level of all function quality objectives is monitored monthly and reported.

  • Ensure risks that prevent the achievement of quality objectives are reported and rapidly addressed.

  • Ensure mechanisms are established to identify, document, and share lessons learned with Partnership.

Oversee Security function, planning and implementation to ensure response staff and organisational safety and security:

  • Ensure staffing of Security function.

  • Provide oversight to implementation of security protocols as per CSR.

  • Facilitate inter-agency coordination for information sharing and intelligence sharing.

Ensure response internal and external reporting requirements are met:

  • Liaise with Programmes and Info Management to ensure internal and external reporting requirements are planned for

  • and reports are prepared.

  • Review and submit partnership programme reports.

  • Prepare and submit monthly management reports.

  • Ensure internal response coordination & information sharing mechanisms are functioning.

Ensure that response staff have appropriate housing, offices and information/communication systems:

  • Ensure that staff have access to appropriate office space/equipment, information/communication systems/equipment

  • and other facilities which enable them to carry out their responsibilities.

  • Ensure that all response vehicles and other equipment are well managed and maintained.

  • Where necessary, ensure that relevant staff have access to appropriate housing.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 5-7 years in leadership role in the humanitarian assistance and development sector, with a significant

  • portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Experience in serving as an organizational spokesperson to media and other external audiences.

  • Effective in written and verbal communication in English.

Preferred:

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders as well

  • as staff.

  • Ability to work in coordination with other humanitarian organizations.

  • Ability to analyse and make decisions in challenging situations in the absence of specific guidance and/or full

  • information.

  • Ability to communicate and model to staff positive behaviours which help them remain resilient and effective in dynamic and high pressure environments.

Work Environment:

  • Work hours are often in excess of 12 hours per day during difficult periods of the response.

  • Responses are often mounted in insecure or natural disaster-prone contexts, which may disrupt normal work patterns

  • and generate staff safety issues.

  • Work and housing environments may at times be well below normal standards in terms of facilities, equipment, food availability and hygiene.

Response Operations Director

*Country location to be determined based on response.

*Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

PURPOSE OF POSITION:

Response Operations Director leads the Operations team and oversees the implementation of the response activities. He/she transforms the response strategy into implemented reality, managing day-to-day sector activities and providing technical guidance to the Programmes team for design and programme quality.

KEY RESPONSIBILITIES:

Ensure program planning is informed by technical standards and operational viability:

  • Contribute to planning of sector requirements for people, funding and supplies.

  • Ensure all program designs are based on needs assessment findings (primary & secondary data) and analysis,

  • targets the most vulnerable/chronically and is operationally viable.

  • Ensure all programs refer to technical standards, consider government standards and are aligned with Strategic

  • Guidance and Do-Assure Dont Do (DADDs) for the First Phase of Emergency Responses and Sector Packages.

  • Ensure inclusion of advocacy issues and cross cutting themes are considered in design.

  • Ensure programs and projects are measured according to technical standards and Child Well-being targets.

  • Ensure Operations Plans are developed and implemented with community engagement, taking into account local capacities and utilising Do No Harm/Local Capacities for Peace (DNH/LCP).

Establish, lead, resource and staff Operations unit to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to National Office (NO) capacity building in the area of emergency response in coordination with NO

  • leadership and Human Resources (HR).

  • Determine Operations organisational structure and staffing plan with HR.

  • Monitor recruitment and deployment of Operations staff and plan for capacity development.

  • Ensure Operations staff handovers are conducted.

  • Develop Operations budget in coordination with Finance, ensuring strong alignment and coordination with

  • Programming team during budgeting and budget management process.

  • Plan for Operations transition/integration.

Conduct response operational planning to ensure effective coordination and timely delivery of response activities:

  • Plan and facilitate detailed operational plan and delegate responsibilities to carry out plan.

  • Ensure Accountability mechanisms are in place for Community and stakeholder feedback.

  • Planning process considers community requirements (i.e. timelines) and progress is monitored by Design, Monitoring & Evaluation (DME).

  • Facilitate planning between sectors to meet overall program goals.

  • Facilitate requirements planning with Support Services.

  • Ensure collaborative planning with external stakeholders such as UN Agencies, other NGOs and Government ministries where possible through coordination mechanisms.

Oversee implementation and monitoring of operations to ensure achievement of response goals and objectives and inform operational improvement:

  • Monitor results against sector plans and address identified issues.

  • Monitor expenditure reports and take corrective action with Finance and Programs.

  • Review Monitoring & Evaluation (M&E) and Accountability data with Sectors and Programs to identify and address any issues for operational improvement.

  • Review context analysis with Programs and Liaison for Operational Intent adaptation.

  • Review findings of learning events and evaluations with Programs to make operational improvements.

  • All evaluations of sector interventions are planned with DME to assess effectiveness and timeliness.

Oversee development and implementation of operations reporting systems to support timely and accurate reporting:

  • Establish and implement internal reporting system in coordination with DME.

  • Ensure Operations provide input for grant/donor and program milestone and reports to Programs.

  • Write report on quality risks and their resolution and submit to Response Director on regular basis.

  • Ensure that Operations meets reporting requirements for Clusters, Ministries and/or in-country stakeholders.

Ensure implementation of response operations according to safety standards with support from the Security function:

  • Organise security assessments for all field operations that inform a security plan.

  • Implement the recommendations of the security plan for all field operations.

  • Ensure security incident reporting protocols are complied with by operations staff.

  • Ensure Operations staff adhere to security standards for staff movement and communications.

  • Work with Security to ensure safe and effective Civil/Military relationships with armed actors.

Ensure operations meet WV minimum quality standards and support improvement, reflection, learning and innovation in sectors:

  • Ensure previous sectors learning from Global Learning Facilitator are reviewed.

  • Encourage the incorporation of sector best practice and innovation.

  • Ensure sector have a quality plan to meet quality criteria and minimum sector standards.

  • Ensure achievement of all function quality criteria is monitored and reported regularly.

  • Ensure risks limiting achievement of objective to quality criteria are reported & rapidly addressed.

  • Ensure mechanisms are established to identify, document, and share function lessons learned.

Coordinate with Support Services function for ongoing provision of funds, staff, equipment, vehicles and supplies to ensure timely implementation of operations:

  • Ensure Ops submit clear and timely budgets and funds requests to Finance.

  • Ensure Ops submit clear and timely staff plans to HR and immediately advises on changes.

  • Ensure Ops follow Finance procedures to rapidly process payments to suppliers.

  • Ensure Ops submit vehicle requirements to logistics and follow vehicles management guidelines.

  • Ensure Ops submit communications requirements to ICT and follow ICT procedures.

  • Address delays in Support Services to Response Manager for rapid resolution and waivers.

Identify, report and refer operational blockages caused by external actors to Liaison to be addressed through external advocacy:

  • Establish operation team protocols where sector and geographic leads identify and report where external actors are

  • delaying/preventing implementation.

  • Refer issues delaying implementation to Liaison to resolve through inter-agency coordination and/or government

  • relations.

  • Ensure protection issues are reported and addressed in coordination with Advocacy.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 5-7 years in leadership role in the humanitarian assistance and development sector, with a significant

  • portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Experience in program management and implementation of multi-sectoral emergency response projects.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Strong team leadership skills.

  • Emotional intelligence (self awareness, managing emotions and those of others, remaining calm/composed, dealing

  • with ambiguity and change).

  • Effective in written and verbal communication in English.

  • Academic and on-the-job training in at least one of the support services or response-sector relevant areas.

Preferred:

  • Understanding of the international humanitarian system, particularly the systems, structures and key actors.

  • Understanding of the key accountabilities that must be maintained in a response (beneficiaries, donors, peers).

  • Ability to lead operational planning processes.

  • Strong communication skills (oral and written) with ability to express ideas and concepts clearly and persuasively with

  • senior internal and external stakeholders.

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders as well

  • as staff.

  • Ability to work in coordination with other humanitarian organizations.

  • Ability to analyse and make decisions in challenging situations in the absence of specific guidance and/or full information.

  • Ability to communicate and model to staff positive behaviors which help them remain resilient and effective in

  • dynamic and high pressure environments.