World Vision International

Job Opportunities in Philippines

World Vision is the world's largest international children's charity. For 56 years in the Philippines, we bring everyday hope to thousands of children in the hardest places of rural and urban poor areas as a sign of God's unconditional love.

Make a difference and join in the field of aid and development. Become part of a professional and friendly team committed to a cause of fighting poverty at its root. We are looking for people whose faith and values match our mission to work with the poor. Browse this section for available positions in World Vision.

Current Opportunities

Multimedia Specialist I

PURPOSE OF POSITION:

The Multimedia Specialist will be working alongside the Creative Services team to ensure high quality and world-class visual materials and assets. He/She will be responsible in editing short films, training videos, explainers, and animation that are aligned to the creative vision of both the team manager and the partners/stakeholders of World Vision.

KEY RESPONSIBILITIES:

  • Create and edit audio-visual presentations, short films, and video explainers, that adhere to organization/client’s requirements, guidelines, and branding.

  • Illustrate, animate, and edit assets in an engaging, compelling, and creative manner.

  • Work and collaborate with the Creative Services and Communications teams to source appropriate music, dialogue, graphics, and effects for videos.

  • Review storyboards, scripts, and design briefs to understand video requirements and contribute to the creative output.

  • Contribute to the design and creation of marketing and training materials (print or digital), to be used for promotional and social media content.

  • Publish/upload final videos to appropriate channels like the partner’s website, WVCentral, YouTube, and RMT.

KNOWLEDGE, SKILLS & ABILITIES:

  • Must possess at least a Bachelor’s/College Degree in Arts/Design/Creative, Multimedia, Advertising/Media.

  • Expert in using digital technology and editing software packages (Adobe Premiere, After Effects, etc.)

  • Strong visual design skills and graphic tools such as Adobe Photoshop and Adobe Illustrator.

  • Experience in creating content for various social media platform.

  • Thorough knowledge of timing, motivation and continuity.

  • With at least 2 years work experience and portfolio in producing video, multimedia, and marketing collaterals.

  • Good organization and time-management skills.

  • Work collaboratively with a team while also being able to work independently with minimal supervision.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 0% of the time.

  • Would require a reliable and stable internet connection for communication, collaboration, and file sharing.

  • Amenable to work in an office-based or work-from-home setup.

Learning and Development Specialist

*Please submit your CV in English.

PURPOSE OF POSITION:

The Learning and Development Specialist will evaluate learning needs and gather capacity building requirements from various stakeholders in order to develop, revise, update or recommend grants-related training materials and learning resources.

This position will contribute to locally led development initiatives in the context of emerging donor requirements, customize the needs for the field office, verify capacity assessment results and train on capacity assessment.

KEY RESPONSIBILITIES:

  • Design, develop and recommend training content to meet the needs of assigned client groups and/or to improve upon the quality of existing content.

  • Recommend updates or new content to the trainers and subject matter experts.

  • Integrate and ensure that World Vision policies or US grant regulations are incorporated in trainings and learning materials.

  • Collaborate with other team members including technical experts, media specialist, web designers, and others to achieve defined objectives.

  • Create and develop the content related to Grant Solutions such as but not limited to Grant Management meeting site, reporting toolkits, Grant Minimum Standards, reporting toolkit and other platforms as defined. Collaborate with team members for final output.

Prepare and guide facilitators so they can conduct Gateway to Grants and Grant Refreshers according to standards:

  • Identify and select appropriate facilitator for the topic.

  • Assign topics

  • Send materials to facilitators.

  • Coach/guide facilitators on how to conduct the training (as needed).

  • Plan, design and organize the Grant Refreshers annual work plan based on gaps identified in processes and the policies.

Collaborate with Field Offices to facilitate “Comprehensive Organizational Capacity Assessment” related to locally led development.

Participate in relevant Project Start-up Activities around capacity assessment.

Verify capacity assessment results and translate into action planning.

Customize and refine capacity assessment tools.

Provide training on capacity assessment and action planning.

Facilitate Gateway to Grants, Training of Trainers and other trainings as identified.

Create content and publish newsletters using the approved platform.

Determine user engagement with newsletters sent out. Recommend ways to improve reader engagement.

Attend and participate in meetings, devotion, chapel services, staff retreat, Day of Prayer and other activities that may be required.

Participate, lead or engage in projects as may be.

Perform other duties as may be required.

KNOWLEDGE, SKILLS & ABILITIES:

  • Bachelor’s degree in Human Resources, Instructional Design, Business, Education or another relevant field.

  • Proven ability to carry out analysis, design, development, implementation and evaluation processes for learning and basic statistical information.

  • Excellent multi-tasking and organization aptitudes.

  • Strong interpersonal, as well as written and verbal communication skills in English.

  • Strong analytical and critical thinking skills to identify problems and develop innovative solutions.

  • Ability to multi-task and handle varied projects in a timely and efficient manner.

  • Can thrive in a multi-cultural, geographically dispersed work environment.

  • Able to work with several functional managers or stakeholders.

  • Problem solver and thinks like a partner.

  • Demonstrated knowledge and experience in designing and developing learning and educational content.

  • Gateway to Grants (can be done as part of orientation).

  • Training of Trainers (can be done as part of orientation).

  • Fluent in general and business English language - written and verbal.

Preferred Skills, Knowledge and Experience:

  • Knowledge of World Vision, or other NGO preferred.

  • Experience using Adobe Captivate, Articulate, Camtasia and other learning materials is an advantage.

  • Experience with grants and capacity assessment is an advantage.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 15% of the time.

  • Standard work environment.

Regional Digital Programme Manager - VisionFund Asia

*Preferred position location: Philippines. Other locations: Myanmar, Sri Lanka, India, Mongolia or Vietnam where VF/WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

VFI manages a network of 28 Microfinance Institutions (“MFIs”) globally and has outstanding loans of approximately US$450 million to over 1.3 million clients and annual network revenues of over US$140 million. The MFIs were created to provide financial services in the areas where WV works. The VisionFund Livelihoods Promise for 2030 is to deliver 10x impact by reaching 10 times the number of children by Strengthening Operations, Broadening and Deepening Impact, and Investing for the Future.

Operationally, microfinance is similar to banking and requires a high level of automation and enhanced operational environments to manage and deliver the various products across the MFI’s. Therefore, having the right technology platforms, processes and people to deliver these services is critical to achieving VFI’s strategic goals. As a result of the highly specialised nature of the business, VFI has a team who are responsible for the efficient and effective use of technology and digital solutions, enhancing these to drive impact towards VFI’s 2030 strategy. This automated concept is focused on banking and accounting systems, moving toward Paperless and Cashless processes, with People and Processes

being equal legs in this three-pronged approach to pursuing change in VFI. Regional Digital Programme Managers (“RPMs”) therefore have a strong understanding of the business model, driving global technology and digital solutions to enhance the organization’s effectiveness.

The Asia RPM will drive operational excellence in the region’s MFIs through the adoption of and integration with digital solutions to improve the delivery of financial services. The RPM will work closely with MFI Project Managers and ITdepartments to achieve Digital transformation goals.

The RPM will work closely with the Global Operations & Technology team to ensure MFIs are in alignment with VFI strategy and global standards. RPMs will champion regional needs and priorities in respect to global strategic approach and ensure implementation of such in the individual MFIs in their region.

KEY RESPONSIBILITIES:

The RPM’s role is to provide regional leadership for Technology & Digital solutions, ensure regional alignment with VFI standards, lead and manage regional Technology & Digital transformation programs, and ensure solutions are fit-for-purpose to equip and enable the MFI to realise the VisionFund Strategy. The RPM must ensure digital solutions comply with regulatory requirements, and promote operational process improvements that realizes efficiency gains, lower risk and reduced costs. Working with the Region, the RPM will work toward reducing the Operational Cost Ratio (OCR) for MFIs, aiming to equip end-users with appropriate technology that enables them to deliver both financial and social (impact) performance. The RPM will also look at how digital solutions can address client needs and improve client satisfaction. Working with the Operations & Technology team, the RPM must be able to identify strategies, opportunities and models of technologies to support digital transformation.

In practice this means:

  • Matrix management of key resources in the region, including MFI project managers and MFI IT managers.

  • Ensuring that MFIs have the skills and competencies both within IT and business functions to use their technology to maximum effect, identifying deficiencies that need to be addressed, and support them in skills training and capacity building so that they become more capable in managing technology.

  • Ensure that MFIs have and effectively managing progress toward achieving required IT standards, policies and procedures. Monitor and evaluate how IT policies and procedures are implemented. This includes but it is not limited to data security, backup, physical security, timely replacement of hardware, disaster recovery plans and any other policy in area of system administration.

  • Ensure that appropriate approval levels, access rights, authorities and controls are built in to any system platform application or any software in use to ensure there are no gaps in internal control and support regulatory, business governance, and the operating model.

  • Overseeing and Support MFIs in technology and digital project implementations, ensuring timely completion of significant IT projects, in particular system upgrades and implementations, to ensure that the various phases of the project are designed correctly and system readiness.

  • Working with global SME’s (the Operations & Technology team and others), to review, document and implement changes necessary to drive operational excellence, policy / control alignment and efficient / effective operational environments (seeking cost savings / enhanced service capabilities).

  • Support efforts for optimizing and improving business processes by identifying changes through technology and digital solutions

  • Tracking what is happening in MFIs in the region on a regular basis. In practice this means ‘meeting’ at least monthly with the local project teams and monthly reports to regional team on activities and issues, and then helping solve issues if escalated (see next point).

  • Working with VFI and WVI technical support to support MFIs when there are systems issues, bringing in vendor support as required.

  • Reviewing annual plans and budgets and ensuring that adequate provision is being made so that the MFI is on a path to sustainability in its use of technology.

  • Support for Regional Teams in regional strategy execution for delivering business and impact goals through the use of technology and digital solutions.

Strategy:

  • Work together with local and global management to ensure an effective regional digitisation strategy is in place that supports the realization of the VisionFund Strategy, focusing on the technology and digital solutions for business processes and impact on clients.

Roll-out Plan:

  • Develop a manage a detailed plan of how the Technology & Digital strategy will be rolled out including core systems, mobile & digital applications, infrastructure, support and ‘other technologies’.

Resources:

  • Support the hiring, budgeting and management of resources that will support the roll out of this strategy.

Project Management:

  • Ensure all projects are effectively managed.

Functional Specs:

  • Oversee the project manager’s work on the gathering of business requirements and functional specification.

Selection:

  • Oversee and/or assist in the due diligence and software selection process for MFI systems. May involve brining in subject matter expertise from Operations and Technology and/or other funcitons.

Pre-implementations:

  • Oversee pre-implementation plans and support MFI in making its plans which include data clean-up, review of change management business impact, human resources and risks.

Implementation:

  • Oversee the implementation and support MFIs during implementation of all regional systems and participate in issue-resolution decisions and regular update communication to all stakeholders.

On-going Support:

  • Ensure that adequate support is in place, both internally at the MFI level as well as external at the vendor level, for the on-going maintenance, issue-resolution and future customizations.

Post-Implementation Reviews:

  • Oversee the assessment of a post-implementation review and lead on any findings / recommendations of the same.

Budget/Funding:

  • Work together with Region / Operations & Technology on proposals and plans for regional technology and digital budgets and funding.

Develop Others:

  • As a Christian VFI leader, develop others encouraging excitement and growth both in their careers but also in spiritual growth.

Other Assignments as needed:

  • Carry out additional responsibilities and projects as assigned, including administrative and planning functions.

Participate in Devotional Meetings:

  • Attend and participate in weekly chapel services and daily devotional meetings whenever possible.

KNOWLEDGE, SKILLS & ABILITIES:

Individual with strong leadership capabilities and hands-on experience in managing and successfully implementing systems in banks and or microfinance institutions around the world. The person is required to have a solid problem-solving and technical skills as well as a ’can do’ attitude towards work and challenges. In addition, the following specific knowledge, skills and abilities are required, and may have been acquired through a combination of formal schooling, self education, prior experience or on the job training.

  • 5+ years of MicroFinance experience, ideally in an operational / business management role (understanding the needs and opportunity of process and IT solutions).

  • Educated to degree level, ideally in a science or technology related discipline.

  • Experience of leading a number of successful microfinance/banking systems implementations, in Asia.

  • 5+ years of project management experience working to recognized PM methodologies. Qualification in a recognized PM discipline preferred.

  • Understanding of microfinance/retail banking operations, from a credit, financial, risk or systems perspective.

  • Project management and office tools experience (e.g. Microsoft Project, Office tools).

  • Service orientation with ability to lead teams, organize, prioritize, and delegate tasks while transferring knowledge and expertise.

  • Ability to work under pressure and on multiple tasks and projects concurrently.

  • Strong analytical and problem-solving skills and be able to work effectively with and manage a diverse and geographically remote team of IT professionals.

  • Good organizational skills to be able to analyze, judge risk, recommend solutions.

  • Cross-culturally sensitive and be able to work with staff from across the world and in a virtual environment.

  • Proficiency (both speaking and writing) in English is a must; Other languages (particularly French) is a preference.

  • Demonstrated ability to write reports (e.g. business cases, risk management plans, project close out reports, etc.).

  • Requires flexibility on working hours to contact people within wide time-zone differences.

  • Must be able to travel internationally (minimum 25% of time); and

  • Ability to balance Christian values with commercial practices.

  • Extensive project experience within a Financial Services context, including elements of people, processes and platforms.

  • Extensive Digital Finance / Innovation experience including one of: credit, savings, data, accounting.

  • Mobile Money / Technology experience, working with a project that has developed / implemented mobile money and automated financial service solutions.

  • Project Management certification including one of AGILE, PRINCE 2, LEAN / SIX SIGMA, PMI etc.

  • Effective in written and verbal communication in English.

Preferred Skills, Knowledge and Experience:

  • Operational experience in MicroFinance.

  • Degree level accreditation in technology / finance or related field.

  • Experience of implementing Digital solution environments, including Mobile Money and Digital Applications.

  • Experience in Data management and reporting.

  • Information Security management.

Work Environment/Travel:

  • The position requires ability and willingness to travel internationally up to 25 % of the time.

Shared Services Operational Excellence Director

*Preferred position location: Manila, Philippines or Coste Rica and Ghana where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

The Shared Services (SS) OpEx Director leads the OpEx team and provides leadership to several critical and complementary capabilities – Business process automation, business intelligence and analysis and project management for the Shared Services teams. The position will also provide ongoing support for the continuous improvement processes in the center as well as integrated value stream management for all the services provided by all the SS teams. The Operational Excellence team partners with our service delivery teams to provide expertise and support in applying best practices that drive operational excellence in all we do.

The successful candidate will be a thought leader who understands and embraces the philosophies and methods of Business process automation as well as value stream management and operational excellence, and develops their team & influences others to do the same. This person will be the primary person leading our efforts to automate our business processes in order to drive efficiency in processing and data management. They will also support the other team members in maintaining a culture of continuous improvement, data driven decision making, maximizing the contribution of all people, implementing major changes in processes & systems, and coaching our other directors to learn to do the same.

Expected outcomes of their efforts are a full implementation of robotic process automation for key shared services business processes, proliferation of completed continuous improvement projects triggered by value stream management and a strong technical team providing business intelligence, business analysis, and project management expertise. Responsibilities will include leading a team with four managers, at least six BI&A analysts & developers, and external contractors to support projects as needed.

To accomplish all this at a global level, the Director will need critical strengths in verbal & written communication, influencing, leading a global team, working in a virtual environment, and building key relationships in a global multi-cultural environment in over 90 countries in all regions.

The GSS OpEX director will model a high standard of personal Christian leadership, ministry, and integrity though lifestyle and work relationships, living World Vision's values.

KEY RESPONSIBILITIES:

Develop and integrate business intelligence and automation with emphasis on Robotic Process Automation into value streams:

  • Provide strategic leadership and direction to the RPA technology organization as we create the team structure, governance framework, and operating model. Lead the technical team and partner closely with RPA leadership within the functions such as Record to Report, Procure to Pay, Business Support Desk and other Finance departments to develop and devise an organizational strategy that can scale to support multiple business units and functions.

  • Develop and maintain core capabilities to design, develop, implement, and support various technologies to aid the continuous improvement of value streams, including business intelligence, data management, robotic process automation, Microsoft O365 apps and other MS apps available to WV.

  • Develop a service offering to share this capability across WV.

Develop and implement value steam management (VSM) and continuous improvement:

  • Lead the development and implementation of VSM to include lean and six sigma philosophies, methods, and tools, to support SS service teams in achieving operational excellence in all they do.

  • Co-develop and implement LSS training and certification programs to build capacity within SS to lead many simultaneous improvement projects.

  • Engage and influence senior executives to expand VSM and LSS certification to other areas of WV. Engage with directors and partnership leaders across WV to demonstrate the success of OpEx within SS and support their teams in learning to apply it themselves.

Lead Readiness & Transition of new processes to global standards and shared services:

  • Develop and maintain a core capability to define projects, document current processes, and manage transitions to a future state that includes global standards and centralized execution.

  • Develop and improve philosophies, methods, and tools used to identify, analyze, document, and manage the readiness to and transition of processes to shared services.

  • Lead the execution of Finance Full Adoption for field offices in all regions. Coordinate SS teams with RLs, NDs, SDOs, RFDs, and NFDs to agree on scope and schedule. Drive adoption to completion by the end of FY22.

  • Oversee implementation of innovations and improvements across all SS value streams. Collaborate with all regions and countries to achieve full adoption of new capabilities.

KNOWLEDGE, SKILLS & ABILITIES:

  • Undergraduate degree in business administration, computer science with strong operations management experience, industrial engineering, or a related field.

  • Masters in Business Administration or other relevant degree.

  • Prior experience with RPA implementation is a plus with demonstrated experience standing up a new team in a multi-national organization.

  • A passion for current and emerging technologies, and supervisory experience.

  • Strong technical foundation, in addition to demonstrated management skills.

  • Strong communication skills, both written and verbal with a demonstrated ability to communicate at all levels within the organization.

  • Ten or more years’ experience in organizational leadership and technology enablement across multiple teams in a large multi-national organization.

  • Five or more years working and leading business process automation projects, and developing other people’s business process improvement capabilities.

  • Five or more years working across functions, geographies, and other ‘barriers’.

  • Two or more years leading a global team in a cross-cultural setting.

  • Committed Christian who attends, participates and leads in devotions.

  • Robotic process automation knowledge and experience.

  • Lean Six Sigma black belt (preferred).

  • Project Management Professional.

  • Fluent in English reading, writing, speaking, and listening.

Preferred Skills, Knowledge and Experience:

  • Experience with design and development of business intelligence, process automation, and other technologies.

  • Lean Six Sigma Master Black Belt.

  • Master’s in Business Administration.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 25% of the time.

  • This role involves collaboration with geographically dispersed people located in WV offices in all regions of the world. Work can be required early in the morning, late at night, and any time in between.

General Ledger Assistant

PURPOSE OF POSITION:

To support transactional processes within the GL department, as detailed in the major responsibilities, as requested by customers, timely and correctly according to Month End and Year End calendar deliverables, by ensuring the compliance of all internal controls, Partnership Finance Manual and General Accounting principles.

KEY RESPONSIBILITIES:

  • Upload / import journals including budget and actual transactions; adjustments and reversals; GEMS output files and all other journals.

  • Clear split billing account on a regular basis, ensuring 0 balance on the 1st business day of the following month.

  • Posting Journal transactions including budgets and allocation of account.

  • Support continuous improvement processes and the development of better tools to strengthen General Accounting operations including global initiatives.

KNOWLEDGE, SKILLS & ABILITIES:

  • Bachelor´s degree with a major in accounting, finance, or business administration.

  • Functional knowledge of general accounting standards and transactions recording.

  • Desirable English communication (spoken and written).

  • Good interpersonal skills and ability to communicate at all levels.

  • Ability to perform and direct root cause analysis over various transactional issues.

  • Demonstrated strong work ethic and flexible hours as needed; ability to drive results and meet strict deadlines.

  • Basic knowledge and understanding of Generally Accepted Accounting Principles (GAAP) including internal controls.

  • Proficient in MS Office applications and any accounting ERP solutions.

  • At least 6 months experience in General Ledger/Accounting.

  • Excellent customer service skills.

  • Ability to promote teamwork in a virtual team environment.

Preferred Skills, Knowledge and Experience:

  • Detailed-oriented.

  • Collaboration.

  • Teamwork spirit.

  • Continuous Improvements knowledge.

  • Organizational and effective time management skills.

Project Assistant

PURPOSE OF POSITION:

The primary purpose is to provide technical assistance and administrative support to the project team in coordinating multiple projects.

KEY RESPONSIBILITIES:

  • Provide administrative and logistic support to the project team in coordinating and completing project activities and tasks.

  • Provide assistance and support in monitoring the achievement of project activities on behalf of the project coordinator.

  • Provide assistance and support in communicating and disseminating project information to project stakeholders.

  • Provide assistance and support in applying project management disciplines in projects.

  • Assist with special projects and reports as needed.

  • Review data and information gathered and input into databases.

  • Receive correspondence, email, data, and information and organize, consolidate them for reference.

  • Maintain follow-up system for action and deadlines.

  • Prepare tracking documents and tools for deliverables, meetings, and update them regularly.

  • Follow up with the project stakeholders for progress of tasks, submission of reports and collect recent data and obtain other information material.

  • Provide assistance and logistical support for online and face-to-face meetings.

  • Organize project meetings and prepare the necessary materials, including reports, presentations, agendas and other meeting collateral.

  • Transcribe, and accurately record key decisions and action items resulting from meetings.

  • To contribute to the overall success of the project team as necessary or by performing other duties as may be required.

KNOWLEDGE, SKILLS & ABILITIES:

  • A bachelor’s degree of any four-year course, preferably in management, administration or related field.

  • Competent in Microsoft Excel and Word

  • Knowledge in relevant software and applications;

  • Minimum 1 year in giving support to project management or coordination.

Preferred Skills, Knowledge and Experience:

  • Knowledge in project management

  • Advanced MS Excel

Business Analyst II

*Please submit your CV in English.

PURPOSE OF THE POSITION:

Incumbents working as a Business Analyst II are responsible for serving as a liaison between the business community and the IT organization to translate business needs into IT requirements. They are project team members involved in all phases of the design, development and implementation of technology solutions throughout the business case and development life cycle processes supporting several business functions and several moderately complex business processes.

Based on breadth and depth of understanding of business needs and processes, they collaborate with other IT professionals to determine if solutions currently exist (internally or externally) or whether new solutions are feasible. They take a broad perspective to determine how such solutions will impact existing work processes and systems, and how to manage the integration. They also research and make recommendations for buy vs. build decisions.

Business Analysis professionals are innovative, identifying and proposing technology based business solutions. Through adaptable communication skills and the ability to translate between technical and business language, they work collaboratively, negotiating requirements across multiple groups.

Business Analysts must have a solid understanding of the client’s existing business processes, the key drivers and measures of success for the business, and the short- and long-term direction of the business and related technologies.

They must have a working knowledge of the business area that they support and should be equally aligned with the IT department. Strong analytical, interpersonal, negotiation and communication skills are also required.

KEY RESPONSIBILITIES:

Planning:

  • Conducts data gathering and analysis to understand business strategy and direction.

  • Participates in short-term planning sessions with a client to implement process improvement within an assigned client area.

  • Develops business cases.

Liaison:

  • Serves as the link between the business, third party vendors and the IT technical team.

Business Requirements:

  • Assesses client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to assist in identifying business priorities and advice on options.

  • Develops, writes, and communicates business requirements and functional specifications for the implementation of business solutions.

  • Analyzes customer’s operations to understand their strengths and weaknesses to determine opportunities for improvements.

Business Process:

  • Analyzes and recommends improvements to business processes and models.

  • Documents current business processes and models.

Feasibility:

  • Provides factual content to feasibility study for standard development projects and enhancements.

Testing:

  • Develops user test cases and validates test results during user acceptance testing.

Service Level Agreements:

  • Is familiar with the current Service Level Agreements (SLA) for a particular work area and as needed participates in the vendor selection process for clients in accordance with IT standards and specifications as required.

Problem Solving:

  • Identifies and resolves issues.

  • Uses new and varied analytical techniques.

Customer Satisfaction:

  • Monitors and analyzes metrics to ensure customer satisfaction.

Communications/Consulting:

  • Promotes an understanding of IT roles, processes and activities to the business units.

  • Supports and participates in the formal reporting of project status.

  • Negotiates agreements and commitments by facilitating communication between business unit(s) and IT from initial requirements to final implementation phase of projects.

  • Actively participates in the creation, review and analysis of user stories/epics in projects utilizing agile development methodology.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Bachelor’s degree in Computer Science, Information Systems, Business, or other related field. Or equivalent work experience.

  • Requires working knowledge of business operations and systems requirements processes.

  • Typically requires 3-5 years of relevant technical or business work experience.

  • Effective in written and verbal communication in English.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 5% of the time.

Sponsorship Production Operations Manager

*Please submit your CV in English.

PURPOSE OF THE POSITION:

  • Platform & tool integration

  • Quality & process refinement

  • Innovation focus

The Sponsorship Production Operations Manager is a significant and emerging leadership role in the production of over 8 million digital and printed engagement features for child sponsors each year.

This forward-thinking, solutions-focused coordinator will lead the exploration, successful integration of platforms and tools and process refinement for the production workflow of 5+ annual publishing projects for 20+ countries with different requirements and language needs.

These projects leverage best-in-class design automation to produce mailed and digital annual reports, cards and letters to child sponsors in multiple language combinations, as well as new emerging bodies of work led by market insights and sponsor needs.

The Sponsorship Production Operations Manager will be integral to the end-to-end solution design, manage exploration, testing and implementation and effectiveness, as well as identify business technology needs and gaps, define requirements and work with internal partners and external vendors.

They will also be responsible for the quality assurance program and process refinement of the team’s production activities and workflows. This involves working with multiple stakeholders to assess needs and data, establish key performance standards, procedures and tools, test and model projects, and implement agreed, effective processes.

They will report to the Child Sponsorship Content Team’s Operations & Production Manager and will also lead their own small team of production coordinators and specialists to meet the production team technology needs.

The Sponsorship Production Operations Manager should be an effective OIC if the Operations & Production Manager is on leave. While this role requires strong knowledge of technological solutions, it is firmly based in business analysis and process refinement.

Mange successful and effective platform and tool integrations for a global publishing production team, ultimately helping child sponsors understand the impact they are making possible for children in poverty.

Oversee the quality assurance program of these projects and continually refine team processes.

Use best-in-class design automation and workflow management tools to achieve team goals.

Work with internal business partners and external vendors to meet platform/tool production needs.

Lead an effective small team of your own that’s focused on performance, staff care, regular feedback and a positive can-do culture.

Be comfortable and capable in an agile working environment with virtual team members in different locations and time zones.

Help improve processes, input into team strategy and be an integral part of the Child Sponsorship Content leadership team.

Be part of a fun, exciting content team that’s breaking new ground in how we develop and deliver impact communications to sponsors… helping sponsored child tell their stories and helping sponsors understand the impact they’re making possible for children in poverty.

KEY RESPONSIBILITIES:

Lead the requirements gathering for platforms and tools to enhance production workflow process:

  • Lead gap analysis and development of Business Requirement Definitions.

Identify, select and manage vendor platforms and tools for production workflow processes:

  • Based on clearly defined business needs, create RFP and manage RFP process.

  • Lead analysis and requirements assessment of vendor proposals.

  • Manage vendor selection process, in consultation with Child Sponsorship Content Director and the Operations & Production Manager, as well as other relevant stakeholders and vendors.

  • Develop super user knowledge for application production workflow and operations.

  • Define requirements for workflow implementation, and any configuration needed.

Test and transition management of workflow platform and tools:

  • Set up and configure existing and new platforms and tools.

  • Test all platforms and tools ensuring readiness for production.

  • Take over management of solutions from vendor(s).

  • Monitor processes and performance (bugs, defects, enhancements).

  • Maintain platforms and tools, upgrading and adapting as necessary to ensure function and fit for purpose.

  • Clearly define and document vendor relationship and SLAs.

Lead and provide technical support and training to enable user success on all workflow platforms and tools:

  • Lead and manage onboarding of operations team in the successful use of workflow and tools.

  • Lead and manage development of required training and knowledge management materials for all technology solutions.

  • Lead and provide training to users.

  • Support staff to effectively and efficiently perform their duties, manage time and coverage, and meet work quality standards.

  • Backstop staff and other team members as need to ensure Business Technology needs and standards are met at all times.

  • Provide analysis and expert advice to Production Workflow Design, technology solutions identification, vendor requirements and options, and business implications of technology solutions and application.

  • Manage and provide technical support for business technology needs.

  • Continue to monitor business requirements and solution fit, updating, adapting, and adding solutions as needed to meet changing business needs.

Lead ongoing production quality assurance (QA) program to support quality outputs:

  • Determine and agree in-house quality procedures, standards and specifications.

  • Assess user and customer requirements.

  • Propose and secure agreement on user and customer service standards.

  • Establish and implement a concise QA program for both child sponsorship and business performance including creation and roll-out of key performance indicators/metrics across production.

  • Establish, implement and manage quality criteria and checks for child sponsorship data across all data requirements across all programs under production services prior to production merging.

  • Support ongoing production services process design (across production services products) including gap analysis, optimisation, and design, with a lens on quality assurance.

Lead continuous improvement initiatives:

  • Identify and implement data and user-accepted data tools needed to monitor, measure, and support production workflow.

  • Develop and document requirements for the data and data tools, and consult with stakeholders and align dependencies.

  • Provide necessary training on tools and processes.

  • Provide necessary setup and configuration of tools and processes.

  • Monitor production QA processes and identify gaps.

  • Lead and coordinate data and tool testing.

  • Validate workflow implementation.

  • Provide ongoing data analysis and technical advice to Production teams to support effective workflow design and monitoring.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Bachelor’s degree in Marketing, IT, Computer Engineering, Business Technology, Data Analytics or related field. (Diploma or training in these fields may be considered for candidates with highly applicable work experience.)

  • Proven success managing business technology selection and development processes.

  • Highly developed business process analysis skills.

  • Strong capacity in business technology and solutions, with broad knowledge and understanding of business solution tools and platforms.

  • Ability to monitor and support staff, including facilitating conflict resolution, representing staff needs to leadership, and providing peer support and mentoring.

  • Demonstrated ability to objectively assess business needs and fit solutions to the specific business requirements.

  • Expert level proficiency with MS Office, Visio, Office Timeline, and IT platform required.

  • Very high attention to detail.

  • Proven expertise in data analysis and modelling.

  • Proven success managing QA processes and projects.

  • At least 4 years of experience in increasingly responsible business technology roles. (IT roles or other closely related experience may be considered if they involved a strong focus on business processes, platforms and operations.)

  • At least 2 years of experience managing people.

  • Experience coordinating technology RFP processes.

  • In depth understanding of complex business processes.

  • Knowledge of quality frameworks and experience in application of continuous improvement methodologies in operations.

  • Fluent-level spoken and written English capacity.

Preferred Skills, Knowledge and Experience:

  • Proficiency in Kissflow and Jupiter.

  • 3-5 years of experience in increasingly responsible roles in Business Technology, marketing or sales.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 25% of the time, once safe to do so.

Application Developer III-G

*Please submit your CV in English.

PURPOSE OF THE POSITION:

Individuals working in an Application Developer III role work on multiple projects that may span a broad range of applications as a project team member, sometimes as a project lead. Individuals working as a Sr. Application Developer require expertise in multiple technical environments and business knowledge that spans one or more business areas.

Individuals must be able to adjust to constant business change and as needed to proactively plan for changes that are likely to occur. Common types of changes include introduction of new organizations through mergers and acquisitions, the separation of parts of organization (as subsidiaries, or when the business changes direction), evolving goals and strategies and emerging technologies. These changes require integration of solutions that can impact the overall system development activity. Application Developers also provide client support, consultation and subject matter expertise for system development, maintenance and support.

Individuals within the Application Development job family work closely with clients, business analysts and team members to understand the business requirements that drive the analysis and design of quality technical solutions. These solutions must be aligned with business and IT strategies and are in compliance with the organization’s architectural standards. Application Developers are involved in the full systems life cycle and therefore are responsible for designing, coding, testing, implementing and supporting application software that is delivered on time and within budget. Responsibilities beyond development of software may include participation in component and data architecture design, technology planning, product evaluation, advanced testing processes and buy vs. build recommendations. Individuals also provide input to project plans related to the Application Development initiative.

Application Developers have a strong knowledge of programming languages used by the organization. They have experience in systems design and have a solid understanding of development, database development, testing, and integration methodologies. Knowledge of current and emerging IT products, services and processes is required.

KEY RESPONSIBILITIES:

Project Planning:

  • Participates in all project planning processes.

  • May develop work plan timelines and manage work flows to meet project timeframes.

Application Portfolio Mgt:

  • Works with Applications Team Lead and ‘operations team’ and architects to ensure the practical, smooth, effective application retirement which may include any data migration, planning of application de-coupling, and staging and phasing of work to ensure smooth, risk-free application retirement.

Data Requirements:

  • Identifies better sources of data feeds and interfaces with architects to ensure their feasibility with corporate data warehouse, when needed.

  • Actively participates in planning sessions with Architecture team to define, plan, analyze, implement and operationalize enterprise data model.

Design:

  • Identifies technical requirements.

  • Creates technical design specifications and assists and reviews technical design specifications developed by junior levels.

Code and Test:

  • Codes applications or enterprise-wide software systems using a disciplined development process and in accord with the company’s standard development process (SDLC).

  • Integrates solutions with other applications and platforms outside the framework.

  • Creates data extracts and reports from system based requirements.

  • Develops, executes and documents test plans.

Deployment:

  • May lead in the deployment of new modules, upgrades and fixes to the production environment.

  • Makes modules production-ready by moving them to libraries, completing forms, following procedures, completing version control documents, etc.

  • Ensures modules are production-ready.

Maintenance (break/fix):

  • Provides ongoing maintenance of applications.

  • Leads review sessions where patterns of development and break/fix metrics are reviewed as part of standard process for optimizing IT development processes.

Production Support:

  • Provides Level 2 and 3 production support.

  • Troubleshoots existing information systems to identify errors or deficiencies and develops solutions.

Performance Management:

  • Evaluates existing applications and platform and provides recommendations for improving application performance by conducting gap analysis, identifying feasible alternative solutions, and assisting in the scope of modifications.

  • Participates on teams that outline the process and scope out the improvements that can be realized through the application solution.

Documentation/User Guides:

  • Documents functions and changes to new or modified modules and test activities/results and other areas such as error handling and backup/recovery procedures.

  • Assists in the development of user guides and training documentation for systems.

Standards, Policies, and Procedures:

  • Adheres to standards and procedures.

  • Reviews modules for quality assurance and checks compliance with applications standards and Service Level Agreements (SLAs).

  • Helps to define the company’s standard development process (SDLC).

  • Periodically works with Application Developer Team Lead to review and revise company’s standard development process (SDLC) in alignment with changes in corporate and business goals, and as required by IT architectural standards.

Technology Evaluation and Research:

  • Evaluates new application packages and tools and performs research on best practices.

  • Provides recommendations for solutions.

Training:

  • May prepare and present formal training to IT staff, as needed.

Coaching/Mentoring:

  • Provides technical coaching and mentoring to less-experienced team members.

  • Provides technical guidance or system process expertise.

  • Develops reports and presentations for senior management, as needed.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Bachelor’s degree in Programming/Systems, Computer systems of other related field. Or equivalent work experience.

  • Has a broad level of understanding surrounding information systems and application architecture standards. Ability to analyze and interpret complex problems or processes that span multiple business areas.

  • Ability to identify and understand requirements and develop alternate solutions.

Preferred Skills, Knowledge and Experience:

  • Typically requires 5 – 7 years of application programming and analysis experience.

  • Experience designing, developing and testing applications using proven or emerging technologies.

  • Effective in written and verbal communication in English.

Work Environment/Travel:

  • Willingness and ability to travel domestically and internationally, as necessary.

Business Intelligence Analyst/Developer III

*Preferred position location: Manila, Philippines or India where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

The position will perform data analysis and modelling on large datasets at a global-scale, visualization, and analytics for the Partnership Data Capability. Focus on the potential impacts of emerging technologies such as big data, predictive analytics, machine learning, artificial intelligence, mobile, and AR/MR applications.

  • Perform hands-on data analysis and modeling with huge data sets for Partnership Data Capability.

  • Discover data sources, import them, clean them up, and make them “portal-ready”.

  • Create advanced analytic models using statistics, AI, machine learning and deep learning methodologies.

  • Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc.

  • Create and maintain optimal data pipeline architecture.

  • Statistical modeling, model fitting, machine learning, data mining on large datasets.

  • Dive deep into a wide range of data (Horizon, FRSC, VFI, Advocacy, Faith & Development, and Sectors etc.) to identify opportunities and recommend solutions.

  • Research and work with Data Analytics and Architecture teams to implement new technologies that will facilitate better data integrity, reliability, and enrichment of the portal.

  • Run regular tests and statistical analysis, draw conclusions on the accuracy of the data.

  • Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources using Python, SQL and AWS technologies.

  • Perform ad hoc data mining, exploration, and statistical analyses on complex problem statements.

  • Write ETL pipelines to make data available for training and testing models both offline and in production.

  • Working with Geo spatial and Satellite data and linking to economic indicators.

  • Work with data and analytics experts to strive for greater functionality in our data systems.

  • Identify unexplored data opportunities for the business to unlock and maximize the potential of digital data within the organization.

  • Support ongoing technology evaluation process and proof of concept projects.

Create data tools for analytics and data scientist team members that assist them in building and optimizing our product into an innovative industry leader.

MAJOR RESPONSIBILITIES:

Project/Work Planning:

  • May lead workstream planning process from inception, technical design, development, testing and delivery of BI solutions.

  • Participate in project management estimation process.

  • Assists in planning, implementation of data identification.

  • Analyze functional business processes and requirement.

  • Manages and plans for BI services.

Business Requirements:

  • Work with business partners to develop and analyze business intelligence needs.

  • Provides input to business requirements and functional specifications for the design and implementation of solution.

  • Interprets business requirements and determines optimum BI solutions to meet needs.

  • Interfaces with business partners to identify and provides input to new technology opportunities that will have an impact on the enterprise wide BI systems.

  • Leads interviews with end users to determine the requirements for data, reports, analyses, training, data quality and performance.

Design/Develop:

  • Work with Architects to design and develop BI applications/solutions.

  • Analyzes and tests new releases/versions of BI applications/solutions in order to determine rollout schedule, technical compatibility and identify and resolve integration issues.

  • Analyzes, designs, and develops query parameters, layout, filters, and analytics for business solutions.

  • Enhances the performance of business intelligence tools by defining data profiling, data to filter and index that adds value to the user.

  • Designs and develops and optimizes enterprise wide information “views” and custom reports.

  • Provides technical direction for the development of reports keeping usability, security and data integrity.

Testing:

  • Lead or provide technical direction for the planning, designing, and execution of testing efforts.

  • Develops, executes and documents test plans.

  • Reviews test plans and monitors testing process to ensure that business results are tested.

  • Provides support to test streams.

  • Resolves issues based on test results.

Support:

  • Provides adhoc, warranty, and post implementation phase support.

  • Troubleshoots solution outputs.

  • Recommends improvements of BI applications.

  • Optimizes BI applications or performs report and query tuning to improve performance.

  • Supports and helps manage external resources, such as service providers and vendor field support.

Info Quality Assurance:

  • Provides input to the development of information quality metrics.

  • Creates data quality tickets, as needed.

Research/Evaluation:

  • Researches tools, frameworks and mechanisms for data analytics.

  • Interfaces with vendors to keep abreast of new technologies, pricing and customer applicability.

  • Participates in vendor evaluations.

Policies, Standards, Procedures:

  • Adheres to current standards.

  • Provides input to policies, standards, and procedure for the form, structure and attributes of the BI tools and systems.

Training:

  • Designs and delivers end-user training and training materials.

  • Trains users to transform data into action-oriented information and to use that information correctly.

Coaching/Mentoring:

  • Provides guidance, training, and problem solving assistance to other team members.

  • Mentors less-experienced individuals.

KNOWLEDGE, SKILLS & ABILITIES:

Experience:

  • 5-7 years of professional industry experience doing quantitative analysis. An advanced degree (MS, PhD) in a quantitative field (e.g. Computer Science, Econometrics, Physics) a plus.

  • Bachelors or MS or equivalent in Data Science / Computer Science/ Information technology/ Statistics/ Applied Mathematics or another quantitative field.

  • Minimum 2+ years of related hands on experience as Data Scientist in real-time projects.

  • Hadoop/Spark/Java/AWS or Azure certifications or Data Analytics certifications is an advantage.

Knowledge & Skills:

  • Has experience with statistical modeling, machine learning, deep learning, optimization and other DS techniques.

  • Has experience in modeling, validating, importing, cleaning and transforming data with the purpose of extracting insights for decision making purposes.

  • Extensive knowledge on Supervised and Unsupervised learning models.

  • Big Data/Data Lake - Should be well versed with Hadoop, Spark, Experience with Cloud based services a plus - Google Cloud, AWS, Azure services used for Data storage and Data ingestion/ transformation like S3, ADF, Glue etc.

  • Prior experience in building and deploying various machine learning models (KNN, Decision Trees, Clustering, Artificial Neural Networks).

  • Prior experience in building statistical techniques (Regression, distributions etc...)

  • Strong analytic skills related to working with unstructured datasets.

  • Expertise in designing and testing experiments.

  • Exposure to Conversational platform like ChatBots (good to have).

Tools & Technology:

  • Experience using statistical computer languages (R, Python, Matlab, etc.) to manipulate data and draw insights from large data sets. Preferred: Strong knowledge of Python and/or Java.

  • Prior experience in working with Machine Learning and Artificial Intelligence methods using Python or R.

  • Advanced working SQL knowledge and experience working with relational databases, query authoring (SQL) as well as working familiarity with a variety of databases.

  • Hands on experience in extraction, mining and transformation and presentation of data on various reporting tools like Power BI, Tableau, etc.

Soft Skills:

  • Solid communication skills: Demonstrated ability to explain complex technical issues to both technical and non-technical audiences.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 20% of the time.

Senior Business Intelligence Analyst/Developer

*Preferred position location: Manila, Philippines or India where WVI is registered to operate.

*Two positions available.

*Please submit your CV in English.

PURPOSE OF POSITION:

Perform data analysis and modelling on large datasets at a global-scale, visualization, and analytics for the Partnership Data Capability. Focus on the potential impacts of emerging technologies such as big data, predictive analytics, machine learning, artificial intelligence, mobile, and AR/MR applications.

  • Perform hands-on data analysis and modeling with huge data sets for Partnership Data Capability.

  • Discover data sources, import them, clean them up, and make them “portal-ready”.

  • Create advanced analytic models using statistics, AI, machine learning and deep learning methodologies.

  • Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc.

  • Create and maintain optimal data pipeline architecture.

  • Statistical modeling, model fitting, machine learning, data mining on large datasets.

  • Dive deep into a wide range of data (Horizon, FRSC, VFI, Advocacy, Faith & Development, and Sectors etc.) to identify opportunities and recommend solutions.

  • Research and work with Data Analytics and Architecture teams to implement new technologies that will facilitate better data integrity, reliability, and enrichment of the portal.

  • Run regular tests and statistical analysis, draw conclusions on the accuracy of the data.

  • Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources using Python, SQL and AWS technologies.

  • Perform ad hoc data mining, exploration, and statistical analyses on complex problem statements.

  • Write ETL pipelines to make data available for training and testing models both offline and in production.

  • Working with Geo spatial and Satellite data and linking to economic indicators.

  • Work with data and analytics experts to strive for greater functionality in our data systems.

  • Identify unexplored data opportunities for the business to unlock and maximize the potential of digital data within the organization.

  • Support ongoing technology evaluation process and proof of concept projects.

  • Create data tools for analytics and data scientist team members that assist them in building and optimizing our product into an innovative industry leader.

MAJOR RESPONSIBILITIES:

Project/Work Planning:

  • Lead workstream planning process from inception, technical design, development, testing and delivery of BI solutions.

  • Participate in project management estimation process.

  • Assists in planning, implementation of data identification.

  • Analyze functional business processes and requirement.

  • Manages and plans for BI services.

Business Requirements:

  • Work with business partners to develop and analyze business intelligence needs.

  • Provides input to business requirements and functional specifications for the design and implementation of solution.

  • Interprets business requirements and determines optimum BI solutions to meet needs.

  • Interfaces with business partners to identify and provides input to new technology opportunities that will have an impact on the enterprise wide BI systems.

  • Leads interviews with end users to determine the requirements for data, reports, analyses, training, data quality and performance.

Design/Develop:

  • May work with Architects to design and develop BI applications/solutions.

  • Analyzes and tests new releases/versions of BI applications/solutions in order to determine rollout schedule, technical compatibility and identify and resolve integration issues.

  • Analyzes, designs, and develops query parameters, layout, filters, and analytics for business solutions.

  • Enhances the performance of business intelligence tools by defining data profiling, data to filter and index that adds value to the user.

  • Designs and develops and optimizes enterprise wide information “views” and custom reports.

  • Provides technical direction for the development of reports keeping usability, security and data integrity.

Testing:

  • May lead or provide technical direction for the planning, designing, and execution of testing efforts.

  • Develops, executes and documents test plans.

  • Reviews test plans and monitors testing process to ensure that business results are tested.

  • Provides support to test streams.

  • Resolves issues based on test results.

Support:

  • Provides adhoc, warranty, and post implementation phase support.

  • Troubleshoots solution outputs.

  • Recommends improvements of BI applications.

  • Optimizes BI applications or performs report and query tuning to improve performance.

  • Supports and helps manage external resources, such as service providers and vendor field support.

Info Quality Assurance:

  • Provides input to the development of information quality metrics.

  • Creates data quality tickets, as needed.

Research/Evaluation:

  • Researches tools, frameworks and mechanisms for data analytics.

  • Interfaces with vendors to keep abreast of new technologies, pricing and customer applicability.

  • Participates in vendor evaluations.

Policies, Standards, Procedures:

  • Adheres to current standards.

  • Provides input to policies, standards, and procedure for the form, structure and attributes of the BI tools and systems.

Training:

  • Designs and delivers end-user training and training materials.

  • Trains users to transform data into action-oriented information and to use that information correctly.

Coaching/Mentoring:

  • Provides guidance, training, and problem solving assistance to other team members.

  • Mentors less-experienced individuals.

KNOWLEDGE, SKILLS & ABILITIES:

Experience:

  • 7-10 years of professional industry experience doing quantitative analysis. An advanced degree (MS, PhD) in a quantitative field (e.g. Computer Science, Econometrics, Physics) a plus.

  • Bachelors or MS or equivalent in Data Science / Computer Science/ Information technology/ Statistics/ Applied Mathematics or another quantitative field.

  • Minimum 4+ years of related hands on experience as Data Scientist in real-time projects.

Knowledge & Skills:

  • Has experience with statistical modeling, machine learning, deep learning, optimization and other DS techniques.

  • Has experience in modeling, validating, importing, cleaning and transforming data with the purpose of extracting insights for decision making purposes.

  • Extensive knowledge on Supervised and Unsupervised learning models.

  • Big Data/Data Lake - Should be well versed with Hadoop, Spark, Experience with Cloud based services a plus - Google Cloud, AWS, Azure services used for Data storage and Data ingestion/ transformation like S3, ADF, Glue etc.

  • Prior experience in building and deploying various machine learning models (KNN, Decision Trees, Clustering, Artificial Neural Networks).

  • Prior experience in building statistical techniques (Regression, distributions etc...)

  • Strong analytic skills related to working with unstructured datasets.

  • Expertise in designing and testing experiments.

  • Exposure to Conversational platform like ChatBots (good to have).

Tools & Technology:

  • Experience using statistical computer languages (R, Python, Matlab, etc.) to manipulate data and draw insights from large data sets. Preferred: Strong knowledge of Python and/or Java .

  • Prior experience in working with Machine Learning and Artificial Intelligence methods using Python or R.

  • Advanced working SQL knowledge and experience working with relational databases, query authoring (SQL) as well as working familiarity with a variety of databases.

  • Hands on experience in extraction, mining and transformation and presentation of data on various reporting tools like Power BI, Tableau, etc.

Soft Skills:

  • Solid communication skills: Demonstrated ability to explain complex technical issues to both technical and non-technical audiences.

  • Hadoop/Spark/Java/AWS or Azure certifications or Data Analytics certifications is an advantage.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 20% of the time.

Technical Director, TSO-Health and Nutrition

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

This position leads a team of technical experts to ensure that Global Centre, Field, Regional, and Support Offices and external clients receive the best quality and timely technical services as a critical input for World Vision’s strategy realization.

The Technical Director (TD) provides technical support, manages sector’s portfolio of projects and executes quality assurance and control of key deliverables. The TD ensures professional development for technical advisors for an optimal balance of team’s sector expertise, programming design and execution, grant acquisition and management, monitoring and evaluation, etc.

The TD is a core member of the Technical Service Organization’s (TSO) Leadership Team and collaborates on the strategic thinking and execution of key initiatives for TSO to maintain operational excellence aligned with strategy and financial sustainability. The TD collaborates closely with other leaders in the partnership including Sector Leaders to ensure programming contributes to strategy realization.

KEY RESPONSIBILITIES:

Strategy and Thought Leadership:

  • Collaborates with TSO and other relevant leaders to shape TSO strategic direction, sustainability and relevance for increased impact.

  • Actively engages with key internal and external stakeholders for TSO systems improvement and learning as part of the Leadership Team.

  • Provides thought leadership on the Partnership’s direction on Sector for maximum contributions to strategy realization.

  • Collaborates with Sector Leader in the development of strategic approaches for improving sector capability, programming, fostering innovation and learning.

  • Works collaboratively with Technical Directors and other stakeholders from other sectors/themes to ensure programme integration for maximum child well-being impact.

Direct Support and Portfolio Management:

  • Leads and provides technical support to projects.

  • Contributes to growth of TSO’s GAM portfolio.

  • Support and oversight of TOR development and client relationship management.

  • Ensures careful matching of staff to assignments (including transparency and balance with respect to member’s personal goals and workload).

  • Contributes to the establishment and execution of quality assurance processes and benchmarks.

  • Ensures the quality of products and services offered by the Senior Technical Advisors and Technical Advisors meet the highest professional and quality standards expected.

  • Tracks portfolio performance metrics and measurements for optimal performance, continuous improvements and decision-making.

  • Leads or engages in programme evaluations/after action reviews for learning and improvement.

  • Trouble shoot projects challenges when needed to ensure remedial action and course correction (where necessary).

  • Ensure key systems including Workfront, fees and expense processing and closure are adequately maintained by the team.

Staff Capability:

  • Provides thought leadership to ensure World Vision sector capabilities across the organization.

  • Develops professional development and learning systems for Senior Technical Advisors and Technical Advisors to ensure relevant and cutting edge technical expertise.

  • Collaborates to develop higher technical expertise in GAM.

  • Strengthens capability of Senior Technical Advisors and Technical Advisors through continuous coaching, mentoring, and appropriate on-the-job and external learning opportunities.

  • Leads and fosters up-to-date knowledge and awareness of evidence-based approaches in the sector globally for both development and humanitarian contexts.

  • Fosters research and reflection for innovation, identifying approaches which show promise for the Sector.

  • Plays a key role in the recruitment and onboarding or transitioning out of staff within their sector.

  • Manages staff performance and addresses issues arising from Our Voice surveys including promoting team members’ well-being.

External Engagement:

  • Actively engages with key stakeholders for business development, generating fees for services and effective budget management.

  • Maintains a thorough understanding of World Vision strategy and systems to ensure TSO’s value proposition is strategy aligned, relevant and compelling.

  • Effectively engages with clients to ensure positive relationships and satisfaction with services.

  • Engages in high-level meetings/conferences with external agencies and other relevant stakeholders to increase World Vision’s Income, Influence and Impact.

  • Proactive engagement in networks relating to industry, sector trends and donor trends and the work of other NGOs and development players.

Professional Development:

  • Undertakes research into leading edge/innovative approaches related to their sector specialization or to help fill gaps in Team or TSO effectiveness.

  • Strengthens personal management or leadership competencies for improved professional effectiveness.

KNOWLEDGE, SKILLS & ABILITIES:

  • Master’s degree in the sector expertise area.

  • In-depth knowledge of humanitarian, development, technical sector and advocacy related issues.

  • Leaders in their field, 10-15 years (min) field and/or organizational level experience in the relevant sector/enabling area(s).

  • Sound background in people and organizational management.

  • Strong business and business development acumen.

  • Strong experience in grants acquisition and management with a variety of actors, including: bilateral and multilateral donors, trusts, foundations, private sectors etc.

  • Minimum 5 years of experience in a senior leadership position in the humanitarian industry.

  • Minimum 10 years of experience in the provision of technical support in the humanitarian industry.

Preferred Skills, Knowledge and Experience:

  • Masters degree in Public Health, Nutrition or related field.

  • Minimum 10 years experience in working in the field of public health and nutrition, including field level, program implementation experience.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 30% of the time.

  • The position requires strong and robust ability to work independently, often virtually and with minimum day-to-day supervision in delivery of set objectives.