World Vision International

Job Opportunities in Philippines

World Vision is the world's largest international children's charity. For 56 years in the Philippines, we bring everyday hope to thousands of children in the hardest places of rural and urban poor areas as a sign of God's unconditional love.

Make a difference and join in the field of aid and development. Become part of a professional and friendly team committed to a cause of fighting poverty at its root. We are looking for people whose faith and values match our mission to work with the poor. Browse this section for available positions in World Vision.

Current Opportunities

Customer Support Analyst II, Philippines

PURPOSE OF POSITION:

Individuals in the Customer Support Analyst II role are responsible for responding to customer requests by diagnosing and resolving problems and for supporting the ongoing technology needs of all employees by providing Level 2 and 3 help desk support. They work with a broad range of infrastructure products and complex client technology services and support area of IT. They work on multiple projects concurrently as a team member or as a technical lead.

Customer Support members respond to requests for IT support, logging problems, generating trouble tickets, attempting to diagnose and resolve problems, and if necessary, escalating the problem to the appropriate level of expertise. They are responsible for documenting solutions to problems and developing end-user guidelines. On an ongoing basis, they work to improve customer support processes and practices. In addition, they evaluate and recommend client software and hardware and write proposals for purchasing new or upgraded products.

Individuals in the Customer Support job family require an understanding of the foundation architecture, hardware and software used by the organization. They demonstrate skill in various custom or packaged hardware and software. They have the ability to gather information on issues and have diagnostic capabilities to enable them to describe or resolve problems. These individuals ensure that client needs are addressed and resolved in accordance with service level agreements.

KEY RESPONSIBILITIES:

Project Planning:

  • Provides input during project planning and requirements phase.

Service Desk:

  • First point of contact and day-to-day technical support to end users.

  • Responds to Level 2 support and works with vendors on Level 3 support.

  • Generates activity and status reports.

  • Provides the user access service.

  • Researches trouble issues which affect multiple clients.

  • Reviews checklists and scripts.

  • Works with vendor technical support personnel on solutions for clients.

Client Technolgoy Support:

  • Participates in deployment of new or upgrade information technology and infrastructure projects, including assisting co-workers and vendor partners.

  • Installs and performs minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.

  • Updates configuration management tools.

  • Develops and documents procedures for performing configuration changes, updates and upgrades.

  • Provides on-going support of client technology.

Technical Support:

  • Ensures that all technical resources are available for meetings that include video conferencing.

  • Engages the hardware vendors on issues to remedy issues or escalates for support.

  • Monitors and communicates system status.

  • Diagnoses and resolves client workstation and mobile device hardware and software issues.

  • Creates temporary solutions until permanent solutions can be implemented.

  • Assists systems, programming and vendor professionals as needed to resolve problems.

  • Coordinates the resolution of escalated application, hardware and software problems.

Security:

  • Adheres to the integrity of controls, regulations and guidelines.

  • Reviews operation processes to ensure consistent approval and compliance.

  • Makes recommendations and changes as appropriate.

Inventory Management:

  • Maintains IT inventory management for all IT equipment and/or software in accordance with company policy and procedures.

Service Level Management:

  • Collaborates in the development of service-level objectives and takes steps to meet or exceed targets.

  • Monitors service-level objectives to ensure that requirements are met or exceeded.

  • Makes recommendations to approve performance and client satisfaction metrics.

  • Follows up in a timely manner to ensure customer satisfaction.

Service Improvements:

  • Tracks performance metrics.

  • Reviews tracking log to identify recurring problems, or problems affecting a large number of clients.

  • Develops procedures and controls for service improvements.

  • Recommends solutions to common problems and updates frequently asked questions documentation.

Testing:

  • Participates in integration and user acceptance testing.

Training:

  • Trains co-workers on new or existing functionality or services.

  • Identifies customer training needs based on common problems.

Documentation:

  • Creates, modifies and reviews documentation of issues resolutions.

  • Develops and delivers documentation to ensure appropriate end-user support.

  • Creates and submits documented resolution to Knowledge Base.

  • Updates manuals/guides to incorporate new recommended products.

Communications/Consulting:

  • Alerts team members about recurring problems.

  • Communicates technical information to both technical and non-technical personnel.

Business Continuity:

  • May provide input to the design of backup and recovery procedures.

Research/Evaluations:

  • Designs standard image and designs alternate images, as needed.

  • Evaluates and recommends new standard products for corporate standards list.

  • Participates in working groups related to standards.

Coaching/Mentoring:

  • Mentors less experienced staff in multiple areas of expertise.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Bachelor’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.

  • Demonstrated knowledge of complex hardware and software products and problem solving / diagnostic skills.

  • Typically requires 2-4 years of relevant technical and business work experience.

  • Willingness and ability to travel domestically and internationally, as necessary.

  • Solid customer experience background preferably in IT Help desk.

  • Effective in written and verbal communication in English.

  • Written and/or verbal communication in Spanish or Thai.

  • Problem Solving and Analytical skills.

  • Organizational Skills.

  • Technical Writing and Knowledgebase creation.

  • Service Now Ticketing system.

  • Incident Management.

  • Microsoft Office.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 5% of the time.

Finance Officer

PURPOSE OF POSITION:

This position is part of the Operations and Business Support team, providing business support to the Technical Services Organisation and the Global Centre Sector Teams. It is primarily responsible for ensuring proper financial management and reporting on the budget and programmes/ projects related to the assigned teams, and for developing and generating financial reports and analyses on department and project financial information.

It will include working as part of the team to ensure that financial management and reporting is provided to the Technical Services Organisation and Global Centre Sector Teams, providing cover as needed for other teams.

This position is the primary point of contact when it comes to all matters of finance not only for the department but also for any projects and national offices implementing programmes related to the technical or sector teams. Using advanced reporting and analytical tools, and using financial knowledge, this position will provide advice, guidance and support to the leadership, department colleagues as well as national offices in achieving integrated budgets that support quality programming.

This role will have a dual reporting to the leaders of the assigned team(s) and to the Director, Operations and Business Support.

KEY RESPONSIBILITIES:

Ensure that department and project budgets and spendings are within acceptable limits:

  • Develop the annual departmental budget.

  • Monitor, coordinate and ensure proper charging of expenses.

  • Analyze and coordinate with department managers to prepare variance reports and explanations.

  • Analyze and prepare budget forecasts, projections.

  • Consolidate and prepare the department budget report each quarter.

  • Reconcile, review and ensure accurate global ledgers and expenses.

  • Establish PBAS accounts as necessary.

  • Develop and analyze multi-year project expenditures and quarterly trend analysis.

Coordinate with and provide timely financial information to department leaders especially to the Partnership Leader for Health-WASH in order to ensure proper utilization of budget.

Advise leaders and department managers on options for repurposing and integrating budget and various funding sources to ensure spending within budget.

Ensure the financial operations of the assigned team(s) are running appropriately.

All budgets and payment strategies are appropriately managed, and issues are flagged by appropriate follow-up with managers/ department leaders and Director Operations & Business Support.

Collaborate with FP&A, GC Accounting/Controller’s Office, FRSC and other finance departments, as well offices hosting team staff or projects to ensure proper accounting and reporting of department spending.

Collaborate with GC Finance Planning & Analysis (FP&A), Finance and Accounting, as well as offices hosting team staff or projects, to adopt appropriate strategies for budget management and payments and to troubleshoot any problem.

Monitor and review project sector budgets and spending and prepare reports and analysis.

Monitor and report on partnership sector and ministry expenditures:

  • Develop regular and year-end reports with multi-year trend analysis by sub-sector and funding type.

  • Accurately extract financial information from the OLAP/datawarehouse and other sources of data.

  • Collect and analyse LEAP budget data, T7 analysis, and project expenditure reports on using intelligent analysis tools and methods.

  • Present information on dashboards and templates used for senior leader review.

  • Based on information generated, identify existing risks & address them appropriately.

Support special initiatives and projects by providing advice and using financial know-how in budget establishment, forecasting and trend analysis:

  • Review, analyze and report on project funding spend.

  • Work with department managers and other colleagues, and if necessary, with NO and RO staff to ensure submission of financial reports.

  • Assist in the development of the annual operating budgets and monitor actual performance against projections.

Provide advice, guidance and training, and assist in all matters related to financial information and the finances of the department and its projects.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Bachelor’s degree or equivalent experience in accounting, finance or international business.

  • Has extensive knowledge in all areas of finance and accounting.

  • Highly skilled in budget management, preparation, forecasting, and analysis.

  • Exceptional skills in MS Office suites and finance systems.

  • Strong analytical, problem-solving and communication (written and oral) skills.

  • At least 3-5 years of experience in accounting or finance functions.

  • At least 3 years of experience managing multi-million dollar budgets in an international NGO environment.

  • At least 1 year experience in working with people from different levels and functions in the organization.

  • At least 6 months experience managing and reporting on government or private grant budgets.

  • At least 6 months experience working or supporting people off-shore.

  • At least 6 months experience working in a multi-cultural working environment.

  • Fluent in general and business English language - written and verbal.

Preferred Skills, Knowledge and Experience:

  • Certified Public Accountant or Master’s Degree.

  • Familiar with LEAP3 Programming.

  • Competent with financial systems, financial reporting and analysis.

  • Experience with business intelligence software (e.g. Sunsystem, OLAP/Datawarehouse, Dashboards) and reporting tools.

  • Skilled in preparing complex financial management reports on a timely basis.

  • Able to quickly learn and use other software packages like Monarch data extraction tool, Sharepoint 2013 business intelligence, dashboards.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 10% of the time.

Business Analyst II

PURPOSE OF POSITION:

Incumbents working as a Business Analyst II are responsible for serving as a liaison between the business community and the IT organization to translate business needs into IT requirements. They are project team members involved in all phases of the design, development and implementation of technology solutions throughout the business case and development life cycle processes supporting several business functions and several moderately complex business processes.

Based on breadth and depth of understanding of business needs and processes, they collaborate with other IT professionals to determine if solutions currently exist (internally or externally) or whether new solutions are feasible. They take a broad perspective to determine how such solutions will impact existing work processes and systems, and how to manage the integration. They also research and make recommendations for buy vs. build decisions.

Business Analysis professionals are innovative, identifying and proposing technology based business solutions. Through adaptable communication skills and the ability to translate between technical and business language, they work collaboratively, negotiating requirements across multiple groups.

Business Analysts must have a solid understanding of the client’s existing business processes, the key drivers and measures of success for the business, and the short- and long-term direction of the business and related technologies.

They must have a working knowledge of the business area that they support and should be equally aligned with the IT department. Strong analytical, interpersonal, negotiation and communication skills are also required.

KEY RESPONSIBILITIES:

Planning:

  • Conducts data gathering and analysis to understand business strategy and direction.

  • Participates in short-term planning sessions with a client to implement process improvement within an assigned client area.

  • Develops business cases.

Liaison:

  • Serves as the link between the business, third party vendors and the IT technical team.

Business Requirements:

  • Assesses client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to assist in identifying business priorities and advice on options.

  • Develops, writes, and communicates business requirements and functional specifications for the implementation of business solutions.

  • Analyzes customer’s operations to understand their strengths and weaknesses to determine opportunities for improvements.

Business Process:

  • Analyzes and recommends improvements to business processes and models.

  • Documents current business processes and models.

Feasibility:

  • Provides factual content to feasibility study for standard development projects and enhancements.

Testing:

  • Develops user test cases and validates test results during user acceptance testing.

Service Level Agreements:

  • Is familiar with the current Service Level Agreements (SLA) for a particular work area and as needed participates in the vendor selection process for clients in accordance with IT standards and specifications as required.

Problem Solving:

  • Identifies and resolves issues.

  • Uses new and varied analytical techniques.

Customer Satisfaction:

  • Monitors and analyzes metrics to ensure customer satisfaction.

Communications/Consulting:

  • Promotes an understanding of IT roles, processes and activities to the business units.

  • Supports and participates in the formal reporting of project status.

  • Negotiates agreements and commitments by facilitating communication between business unit(s) and IT from initial requirements to final implementation phase of projects.

  • Actively participates in the creation, review and analysis of user stories/epics in projects utilizing agile development methodology.

KNOWLEDGE, SKILLS & ABILITIES:

  • Bachelor’s degree in Computer Science, Information Systems, Business, or other related field. Or equivalent work experience.

  • Requires working knowledge of business operations and systems requirements processes.

  • Typically requires 3-5 years of relevant technical or business work experience.

  • Willingness and ability to travel domestically and internationally, as necessary.

  • Effective in written and verbal communication in English.

Graphic Artist

PURPOSE OF POSITION:

Create visual solutions through applying techniques within various forms of media and corporate branding for the production of visual communication materials, for tools, training, reports, change management and other similar materials that meets the specific guidelines of the Sponsorship team and its unique needs.

KEY RESPONSIBILITIES:

  • Design and create graphics that meets the specific guidelines of the Sponsorship team for its printed visual communication materials for tools, training, reports, change management and other similar materials. This will include the utilization of a variety of media in order to achieve the desired artistic or decorative effects.

  • In charge of layout of print media and publications for visual communication materials for tools, training, reports, change management and other similar materials.

  • Interpret the Sponsorship team’s communication needs into graphic designs as required. Think creatively to produce new ideas; produce accurate and high quality work.

  • To support in event management of meetings, conferences, forums, and other team activities; to assist in coordinating logistics requirements, etc.

KNOWLEDGE, SKILLS & ABILITIES:

  • Must possess at least a Bachelor’s/College Degree in Arts/Design/Creative, Multimedia, Advertising/Media.

  • Proficient in using Adobe Creative Cloud (Illustrator, Photoshop and InDesign).

  • With at least 1 year work experience as a graphic artist/designer 2.

Rich Media Quality Review Staff (2 positions available)

PURPOSE OF POSITION:

WVI produces rich media to build a stronger connection between stakeholders and programs. This position will review various types of media (photos and videos) produced by field staff, compare them to a set of global standards, and then mark them as approved or rejected.

KEY RESPONSIBILITIES:

  • Review media (photos and videos), compare it to predefined criteria, and approve or assign a reject reason.

  • In times of low production staff will assist with other tasks and duties as assigned.

  • Provide administrative support.

  • Contribute to the success of the team by performing other duties as required.

KNOWLEDGE, SKILLS & ABILITIES:

  • High school degree.

  • Basic computer proficiency, competent in MS Office.

  • English fluency.

Preferred Skills, Knowledge and Experience:

  • Candidates with experience in other business process outsourcing (BPO) companies with similar task have an advantage.

Work Environment/Travel:

  • Position is required to work from the office location (no work from home options).

  • No travel.

Shared Services People & Culture (HR) Manager

PURPOSE OF POSITION:

The Shared Services (SS) People & Culture (P&C) Manager will provide Global SS leaders and Manila SS staff direction, guidance and support in the implementation of Global SS P&C initiatives to achieve the strategic goals of the SS/Supply Chain department. He/She will provide the regional technical lead & stakeholder management for the roll out and implementation of the end to end transactional elements of the employee life cycle for SS clients initially in the East Asia Office (EASO) & South Asia Pacific Office (SAPO) region and then globally.

The post holder will primarily be the key Manila P&C SPoC for all SS P&C operations with the region; ensuring practices, strategies, and technologies (when possible) are used to manage and analyze client interactions and data throughout the employee lifecycle. He/She will have a proven background of managing and developing a team within a shared service function. The post holder must have an adept skill-set of evaluating and improving processes and systems relating to the transactional elements of the employee life-cycle.

KEY RESPONSIBILITIES:

Strategy Implementation, SME Advisory Support & SPoC:

  • Develop professional relationships and provide P&C strategic support, advice & guidance to SS leaders, managers in the effective performance management of their teams.

  • Contribute to the development, review and implementation of SS P&C strategy and ensuring its practicality and alignment to the SS industry.

  • Provide technical support in the migration and transfer of SS Manila staff to the new entity and ensure transitional services agreements are developed for a seamless transition and local law compliance.

  • SME lead to clients on all end to end transactional administration services including administration of new starters, pre-employment screening, system administration, employee life cycle mgt and P&C queries.

  • Senior Point of Contact for SS P&C Manila and acting as a trusted relationship builder with key internal, regional and external clients whilst building positive reputation for SS P&C service offering.

Technical & Operational Excellence Support:

  • Partner closely with Regional and National Offices in providing technical guidance and input in the areas of P&C & Organizational Development services for implementation.

  • Influence regional stakeholders in the roll out of the H2R end to end transactional elements of the employee life cycle & other transactional SS P&C service offerings.

  • Adapt creative and innovative P & C strategies and practices in recruitment, reward, talent and performance management, staff care and career development, in order to meet challenges from SS labor markets.

  • Co-Champion SS P&C Services and processes and ensure they meet minimum P&C standards, meet and exceed agreed regional client SLA’s and are contextualized to the SS environment.

Data Analysis, Reporting & Client/Customer Focus:

  • Develop, execute and follow up on SS P&C service offerings including payroll services SLAs: (meeting deadlines, reporting, metrics, process improvement, customer service, service delivery, coordination with local and regional counterparts as needed).

  • Drive data integrity and ensure delivery of SLA reporting to SS Clients, SS Directors and People managers on various P&C metrics (talent & performance management, recruitment, onboarding, attrition, engagement, training, etc) on a regular basis.

  • Engage with clients and leaders to interpret reporting data including monthly dashboards and provide them with resources and initiatives for improvement.

  • Carry out quarterly CSAT surveys and provide an outbound training service for managers and staff on end to end SS P&C offering, processes, procedure and system functionality that improve client experience.

Innovation, Continous Improvement & Supervisory Duties:

  • Assists in the development of overall SS P&C employee service procedures by continuous evaluation of processes suggesting methods to improve operations, efficiency and service.

  • Champion a culture of quality and innovation through effective supervision, reconciliations, review and documentation & preparation of all transactional services, project and reports.

  • Ensure effective supervision of global virtual team, providing appropriate coaching, support, high quality work environment and supervision so team members are motivated to perform at highest level.

Learning & Development, Quality Assurance & Organisation Culture:

  • Support the global SS audit review and assist in creating risk mitigation implementation plan related to P&C based on GC Internal Audit recommendations.

  • Contribute to the organizational culture climate audits/surveys & engage SS leaders in developing and implementing mitigating & improvement action plans on staff care.

  • Provide a talent advisory service to SS staff globally, create integrated training plans and seek resources for delivery of staff development needs.

  • Design and expand training solutions and development programmes based on the needs of the organisation and employees.

Project & AD-HOC Duties:

  • Project Participation with colleagues and team members on SS P&C Improvement Initiatives.

  • Facilitate the effective implementation of global SS P&C initiatives such as Talent Development, Recognition Programs, Field Visit Programs, Succession Planning, etc.

  • Deputize for SS P&C Director in local or regional stakeholder meetings or with external vendors.

  • Carry out other ad hoc duties as specified by SS P&C director & SS process leaders.

KNOWLEDGE, SKILLS & ABILITIES:

  • Bachelor’s Degree major in human resources management preferably or in other related social sciences field plus seven plus years related experience in human resources management; or at least eight years comparable work experience preferably in HR.

  • In-depth and significant knowledge of every area of HR systems and procedures.

  • Proficiency in using automated people management systems required.

  • Experience of implementing Shared services HR projects and services i.e. transactional employee life cycle administration, payroll administration, recruitment and selection, etc.

  • Ability to manage and motivate global and virtual teams.

  • Ability to work under pressure and meet and exceed SLA’s and deadlines.

  • Understanding of shared services industry operations.

  • Proficiency with Microsoft Excel, Word, Visio, etc.

  • Fully Fluent in English. Advanced Conversation & Business Communication in English.

  • Certified membership of CIPD, SPHR, or relevant professional HR body.

  • Green belt six sigma preferred.

Preferred Skills, Knowledge and Experience:

  • Intermediate or higher computer literacy skills in excel, access.

  • Written and verbal communication skills.

  • Ability to review and interpret data.

  • Ability to transfer knowledge and provide training in systems and processes.

  • Experience of SS industry and humanitarian sector a plus.

  • Experience of HR transactional services implementation.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 35% of the time.

General Ledger Assistant

PURPOSE OF POSITION:

To support transactional processes within the GL department, as detailed in the major responsibilities, as requested by customers, timely and correctly according to Month End and Year End calendar deliverables, by ensuring the compliance of all internal controls, Partnership Finance Manual and General Accounting principles.

KEY RESPONSIBILITIES:

  • Upload / import journals including budget and actual transactions; adjustments and reversals.

  • Clear split billing (59098) account on a regular basis, ensuring 0 balance on the 1st business day of the following month.

  • Perform accounts allocation globally.

  • Control and creation of PAs (Pre-Approvals) for National Offices (NOs) and Regional Offices (ROs).

  • Support continuous improvement processes and the development of better tools to strengthen General Accounting operations including global initiatives.

KNOWLEDGE, SKILLS & ABILITIES:

  • Technical degree in accounting or beginning (first year) university studies in Finance, Administration or Accounting.

  • Functional knowledge of accounting processes.

  • Desirable English communication (spoken and written).

  • Flexibility and ability to work on different aspects of general ledger.

  • A good knowledge of best practices within a project accounting environment and how to drive performance through better behaviors.

  • Ability to perform and direct root cause analysis over various aspects of performance.

  • Knowledge of technology; including data structure, analysis codes and business rules.

  • Familiarity with multidimensional reporting concepts and structures.

  • Demonstrated strong work ethic and flexible hours as needed; ability to drive results and meet strict deadlines.

  • Basic knowledge and understanding of Generally Accepted Accounting Principles (GAAP).

  • A good knowledge of internal controls principles.

  • At least 6 months experience in General Ledger/Accounting.

  • Excellent customer service skills.

  • Demonstrated strong work ethic and flexible hours as needed; ability to drive results and meet strict deadlines.

  • Good written and oral communication skills.

  • Ability to work in a team environment.

  • Highly organized.

Preferred Skills, Knowledge and Experience:

  • Results oriented

  • Collaboration

  • Flexibility to support other GL processes if required per business continuity

  • Cope with the stress

  • Team work spirit

  • Willing to learn

Business Analyst - Sponsorship

PURPOSE OF POSITION:

Provide technical support and coordination for the continued improvement of Sponsorship business functions with a special emphasis on analyzing and developing shared services and other efficiency opportunities across sponsorship applications. Review, manage, and translate requests from the field and support office perspective and work in close coordination with IT to provide recommendations and requirements that best serve end-to-end user and ministry needs.

Be involved in all phases of the requirements gathering, design, development, testing and implementation of solutions which may cross multiple functions of the business.

The Sponsorship Business Analyst serves as the link between the field, support offices, IT, and sponsorship operations. A key quality of this function is not only to be able to translate and interpret operations practices into technical requirements for the IT stakeholders but also translate and interpret technical requirements into simple and 'friendly' information for the end-users' understanding.

KEY RESPONSIBILITIES:

Planning:

  • Conducts data gathering and analysis, (understanding business strategy and direction) to articulate business requirements

  • Participates in short and long-term planning to improve processes.

Business Process Improvement:

  • Collaborates across the partnership on issues and best practices to identify opportunities for process improvement.

  • Develops business cases.

Business Requirements:

  • Reviews, defines, develops, and documents detailed business requirements (system and process change/development requests, bug-fixes, etc.) based on ministry and end-user needs.

  • Designs and translates requirements into functional specifications for handover to the technical and/or business implementation teams.  

Implementation:

  • Assists or leads components of implementation, including training (e.g. training of trainers) and the development of training materials.

  • Ensures proper, efficient, and common application of updated or new Sponsorship business processes and standards.

Problem Solving/Testing:

  • Investigates, analyzes, and troubleshoots issues related to current and proposed Sponsorship business operations.

  • Provides guidance on escalation and recommends appropriate resolution and action.

Communication/Liaison:

  • Promotes an understanding of Sponsorship roles, processes, and activities.

  • Supports formal reporting of project status to senior management.

  • Negotiates agreements between business unite.

  • Serves as a link between Sponsorship and the partnership.

KNOWLEDGE, SKILLS & ABILITIES:

  • College degree in business, computer science, or related field.

  • Good English communication skills (oral and written).

  • At least five years of relevant business and technical process improvement experience.

  • Experience in gathering business requirements, designing workflow diagrams, designing solutions, user testing, and implementing refined or new processes in an operational environment.

  • Experience in relating with different levels of staff and collaborating with cross-functional and cross-cultural teams

  • Willingness and ability to travel domestically and internationally, as necessary.

  • Effective in written and verbal communication in English.

  • Certification in process improvement and/or project management an advantage.

Preferred Skills, Knowledge and Experience:

  • Training or certification in Lean Six Sigma principles preferred.

  • Preference for experience in a development, advocacy and/or relief agency.

  • Certification in process improvement and/or project management an advantage.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 25% of the time.

Response Programmes Director

*Country location to be determined based on response.

*Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

PURPOSE OF POSITION:

The Response Programmes Director oversees/leads the Sector Programming Team, including Program Officer(s), Design Monitor Evaluation (DME), Humanitarian Accountability and Information Management. The Programme Director supports the Response Director (RD) and Operations Director (OD) in designing the response strategy and operations plan and works in close coordination with both.

The Response Programmes Director is responsible to manage grant acquisition, assessments, monitor and humanitarian accountability and liaises with Support Offices (SOs), and international donors.

Response Programmes Director is part of the Response Senior Leadership Team. Response Programmes Director will coordinate/advise with Response Director (RD)/Senior Leadership Team (SLT) go or no go for proposals.

KEY RESPONSIBILITIES:

Establish, lead, resource and staff the programmes unit to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to National Office (NO) capacity building in the area of emergency response in coordination with NO leadership and Human Resources (HR).

  • Determine Programmes organisational structure and staffing plan with HR.

  • Work with HR to recruit and deploy Programmes staff and plan for capacity development.

  • Ensure Programmes staff handovers are conducted.

  • Develop Programmes budget in coordination with Finance.

  • Support RD and Finance in developing Response Budget, ensuring strong alignment and coordination with Operations team during budgeting and budget management process.

  • Plan for Programmes Unit transition/integration with NO, where applicable.

Lead the programme planning process to ensure alignment with context, humanitarian needs, response strategy as well as operational feasibility and technical quality:

  • Support development of operational intent plan to align with funding allocations ensuring operational feasibility and

  • technical quality.

  • Support Sectors and Operations Director to draft response plan.

  • Work with Grants, Acquisition and Management (GAM) to coordinate grant acquisition.

  • Write Operational Intent inclusive of targets.

  • Prepare project RACIs (responsible, accountable, consulted, informed) for new grants.

Oversee donor liaison and advocacy is undertaken to resource operations plan to address humanitarian needs. The Response Programmes Director will ensure that the GAM team undertake the following activities:

  • Monitor and analyse donor opportunities to ensure they align with operational intent.

  • Communicate humanitarian needs identified through assessments, monitoring data and community feedback to in-country donors and Support Offices International Programmes Groups.

  • Represent World Vision with potential donors (ECHO, DFID, EU, OFDA, etc.) including bilateral, multilateral and corporate.

  • Collaborate with Advocacy to influence donor funding strategies when appropriate.

  • Liaises with SOs regarding donor priorities and opportunities for funding.

  • Support Finance in the allocation and tracking of response funding to ensure response strategic priorities are funded and effective leveraging of available funding.

  • Support mapping of all funding sources with Finance.

  • Support funding allocation process (Private Non Sponsorship & grant opportunities) in coordination with Finance, Response Director and Operations to reflect response strategic priorities, operational realities and ensure compliance with relevant funding regulations.

  • Support Finance to track donor funding allocation and commitments to ensure response strategic priorities are funded.

  • Oversee development and submission of project proposals to donors to resource operations plan.

  • Develop project proposals with Operations, Advocacy, Finance and relevant Support functions and ensure stakeholders have the opportunity to review proposals and raise issues prior to submission to donors.

  • Ensure proposals are aligned with the operational plan, sector DADDs and standards.

  • Ensure proposals are aligned with accountability standards and basic DME requirements.

  • Maintain donor and SOs communications to facilitate funding acquisition.

  • Support Finance to ensure an up-to-date funding matrix.

Ensure support for Finance to establish grant management system to guarantee fulfillment of donor requirements:

  • Support Finance to conduct grant orientation or grant start-up workshops for relevant staff.

  • Plan and manage donor reporting to ensure that all donor requirements are met.

  • Support Finance with monitoring of grants for compliance with grant requirements.

  • Oversee planning, implementation, analysis and sharing of findings from assessments and program monitoring.

The Response Programmes Director will ensure that the DME team undertake the following activities:

  • Design and implement community consultation processes to ensure understanding of World Visions role, planned interventions and provide opportunities for input and feedback into programme and project designs.

  • Design and implement Information Provision plan to ensure that accurate and reliable information about the programme is made available and shared with communities in a timely and accessible manner.

Establish and support implementation of complaint and feedback mechanisms:

  • Document, implement and monitor complaint and feedback systems to ensure timely responses to communities.

  • Consolidate and analyse community complaint information to inform Operations and response management of key issues raised by beneficiaries.

  • Coordinate Humanitarian Accountability planning and learning with other accountability focused INGOs and LNGOs.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 3-5 years in leadership role in the humanitarian assistance and development sector, with a significant portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Experience in program management and implementation of multi-sectoral emergency response projects.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Work experience as Program Officer at least for 1-3 years in a country other than the home country.

  • Strong team leadership skills.

  • Emotional Intelligence (self awareness, managing emotions and those of others, remaining calm/composed, dealing with ambiguity and change).

  • Understand Humanitarian Industry and have proven experience within a relief setting.

  • Effective in written and verbal communication in English.

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders.

Preferred:

  • Previous experience working in complex emergency/rehabilitation settings.

  • Experience coordination with INGOs and other key stakeholders-High degree of negotiation and persuasion skills.

  • Ability to work with a reasonable level of comfort in high tension and high security risk situations.

  • Ability to maintain performance expectations in diverse cultural contexts psychologically stressful environs and physical hardships.

  • Ability to facilitate the creation of cross-functional project teams and the development of national strategies.

  • Excellent time-management and prioritization.

  • Demonstrates openness and transparency.

Response Director

*Country location to be determined based on response.

*Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

PURPOSE OF POSITION:

The Response Director (RD) has primary responsibility for directing the response from strategy to implementation, inclusive of performance and oversight of all aspects of the response. She/he should develop and maintain an efficient, cohesive team, while ensuring effective coordination and relationships with the other agencies, officials, beneficiaries, donors and all areas of the Partnership.

KEY RESPONSIBILITIES:

Develop and monitor implementation of response strategy that addresses WV strategic goals to meet humanitarian needs:

  • Lead response strategy development with National Director (ND), Regional Leader (RL), Partnership Executive Team

  • (PET) and other senior stakeholders.

  • Ensure primary and secondary information on needs inform strategy formulation.

  • Ensure context analysis informs strategy development.

  • Consult with ND and RL to ensure National Office (NO) strategy and plans (including Child Wellbeing targets) are taken into account in

  • response strategy formulation.

  • Ensure strategy aligns with anticipated capacity.

  • Monitor appropriateness of strategy in addition to implementation of strategy and transition plans.

Ensure response is staffed to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to NO capacity building in the area of emergency response in coordination with NO leadership and Human Resources (HR).

  • Determine response organization structure with ND and HR.

  • Conduct high-level workforce planning with HR and mobilise surge functions as required.

  • Oversee the recruitment of the RDs direct reports.

  • Ensure defined accountabilities under the Emergency Management System (EMS) are clear for each function including Term of Reference (TOR) objectives and qualitycriteria.

  • Ensure HR works with EMS functions to identify workforce requirements.

  • Ensure HR plans for capacity building with EMS functions.

  • Ensure HR develops performance planning and review processes that include quality criteria.

  • Ensure HR establishes a staff care function and mechanisms that support staff well-being.

  • Consult ND to plan Response team transition/integration.

  • Ensure adequate internal communications mechanisms are in place to ensure policies, information and decisions are shared with staff as appropriate.

Establish and maintain effective working relationships with humanitarian actors, government representatives, World Vision stakeholders, the media and general public:

  • Represent the response in Partnership Executive Team and Partnership Coordination Team (PCT) (where activated).

  • Identify and highlight areas of conflict to Response Senior Management Team (SMT), ND, RL and Partnership

  • Executive Committee (where activated).

  • Create and maintain collaborative relations and where appropriate partnerships with government, other NGOs, UN

  • agencies, civil society, churches, bi-lateral missions and donors.

  • Participate in consortium meetings and Response related national coordination meetings.

  • Ensure World Vision is represented at relevant technical and coordination mechanisms in-country.

  • Serve as an organizational spokesperson for media interviews, advocacy initiatives and other public events.

Develop and plan response to achieve response strategy goal and objectives:

  • Provide oversight to funding allocation (i.e. Private Non-sponsorship or PNS, grants, etc) to ensure alignment with

  • strategy and humanitarian needs.

  • Ensure response programme development meets World Vision and international standards.

  • Ensure that adequate funding to address humanitarian needs is acquired.

  • Ensure Advocacy staff are empowered to integrate advocacy across sectors and to develop child-focused advocacy positions which are aligned with strategy and organisational priorities, in strong alignment with NO and Response

  • Operations teams.

  • Facilitate the signing of MOUs and contracts, with donors, Support Offices (SOs) and other relevant stakeholders.

  • Ensure appropriate waivers are in place to facilitate timely response implementation.

Implement response programme in accordance with commitments to meet international and WV standards:

  • Ensure that accessible beneficiary feedback mechanisms are established and functioning.

  • Ensure staff establish community accountability methods across all of the response program.

  • Monitor and identify risks to programme quality and coordinate resources to address them.

  • Ensure that all programmes are implemented, monitored and evaluated according to set plans and that agreements

  • with donors, SOs and other stakeholders are adhered to.

  • Ensure management meetings address quality risks, relevant monitoring data and community feedback.

  • Initiate resourcing mechanisms and ensure financial and material (in-kind) resources are managed according to WV

  • standards, donor and SO agreements.

Initiate response funding mechanisms with support of ND, RL & Regional HEA Director (RHEAD):

  • Ensure that funding is managed and accounted for in compliance with donors and Support Offices agreements and WV standards.

  • Ensure that programme and projects audits are planned and conducted as per WV audit regulations and donor government requirements.

  • Ensure that audit reports are responded to and recommendations implemented.

Ensure that response meets World Vision minimum quality standards and supports program improvement, reflection, learning and innovation:

  • Ensure previous response learnings from Global learning facilitator are reviewed in program design.

  • Encourage the incorporation of best practice and innovation in program design.

  • Ensure all functions have quality planning sessions to meet quality objectives of their TOR.

  • Ensure achievement level of all function quality objectives is monitored monthly and reported.

  • Ensure risks that prevent the achievement of quality objectives are reported and rapidly addressed.

  • Ensure mechanisms are established to identify, document, and share lessons learned with Partnership.

Oversee Security function, planning and implementation to ensure response staff and organisational safety and security:

  • Ensure staffing of Security function.

  • Provide oversight to implementation of security protocols as per CSR.

  • Facilitate inter-agency coordination for information sharing and intelligence sharing.

Ensure response internal and external reporting requirements are met:

  • Liaise with Programmes and Info Management to ensure internal and external reporting requirements are planned for

  • and reports are prepared.

  • Review and submit partnership programme reports.

  • Prepare and submit monthly management reports.

  • Ensure internal response coordination & information sharing mechanisms are functioning.

Ensure that response staff have appropriate housing, offices and information/communication systems:

  • Ensure that staff have access to appropriate office space/equipment, information/communication systems/equipment

  • and other facilities which enable them to carry out their responsibilities.

  • Ensure that all response vehicles and other equipment are well managed and maintained.

  • Where necessary, ensure that relevant staff have access to appropriate housing.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 5-7 years in leadership role in the humanitarian assistance and development sector, with a significant

  • portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Experience in serving as an organizational spokesperson to media and other external audiences.

  • Effective in written and verbal communication in English.

Preferred:

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders as well

  • as staff.

  • Ability to work in coordination with other humanitarian organizations.

  • Ability to analyse and make decisions in challenging situations in the absence of specific guidance and/or full

  • information.

  • Ability to communicate and model to staff positive behaviours which help them remain resilient and effective in dynamic and high pressure environments.

Work Environment:

  • Work hours are often in excess of 12 hours per day during difficult periods of the response.

  • Responses are often mounted in insecure or natural disaster-prone contexts, which may disrupt normal work patterns

  • and generate staff safety issues.

  • Work and housing environments may at times be well below normal standards in terms of facilities, equipment, food availability and hygiene.

Response Operations Director

*Country location to be determined based on response.

*Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

PURPOSE OF POSITION:

Response Operations Director leads the Operations team and oversees the implementation of the response activities. He/she transforms the response strategy into implemented reality, managing day-to-day sector activities and providing technical guidance to the Programmes team for design and programme quality.

KEY RESPONSIBILITIES:

Ensure program planning is informed by technical standards and operational viability:

  • Contribute to planning of sector requirements for people, funding and supplies.

  • Ensure all program designs are based on needs assessment findings (primary & secondary data) and analysis,

  • targets the most vulnerable/chronically and is operationally viable.

  • Ensure all programs refer to technical standards, consider government standards and are aligned with Strategic

  • Guidance and Do-Assure Dont Do (DADDs) for the First Phase of Emergency Responses and Sector Packages.

  • Ensure inclusion of advocacy issues and cross cutting themes are considered in design.

  • Ensure programs and projects are measured according to technical standards and Child Well-being targets.

  • Ensure Operations Plans are developed and implemented with community engagement, taking into account local capacities and utilising Do No Harm/Local Capacities for Peace (DNH/LCP).

Establish, lead, resource and staff Operations unit to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to National Office (NO) capacity building in the area of emergency response in coordination with NO

  • leadership and Human Resources (HR).

  • Determine Operations organisational structure and staffing plan with HR.

  • Monitor recruitment and deployment of Operations staff and plan for capacity development.

  • Ensure Operations staff handovers are conducted.

  • Develop Operations budget in coordination with Finance, ensuring strong alignment and coordination with

  • Programming team during budgeting and budget management process.

  • Plan for Operations transition/integration.

Conduct response operational planning to ensure effective coordination and timely delivery of response activities:

  • Plan and facilitate detailed operational plan and delegate responsibilities to carry out plan.

  • Ensure Accountability mechanisms are in place for Community and stakeholder feedback.

  • Planning process considers community requirements (i.e. timelines) and progress is monitored by Design, Monitoring & Evaluation (DME).

  • Facilitate planning between sectors to meet overall program goals.

  • Facilitate requirements planning with Support Services.

  • Ensure collaborative planning with external stakeholders such as UN Agencies, other NGOs and Government ministries where possible through coordination mechanisms.

Oversee implementation and monitoring of operations to ensure achievement of response goals and objectives and inform operational improvement:

  • Monitor results against sector plans and address identified issues.

  • Monitor expenditure reports and take corrective action with Finance and Programs.

  • Review Monitoring & Evaluation (M&E) and Accountability data with Sectors and Programs to identify and address any issues for operational improvement.

  • Review context analysis with Programs and Liaison for Operational Intent adaptation.

  • Review findings of learning events and evaluations with Programs to make operational improvements.

  • All evaluations of sector interventions are planned with DME to assess effectiveness and timeliness.

Oversee development and implementation of operations reporting systems to support timely and accurate reporting:

  • Establish and implement internal reporting system in coordination with DME.

  • Ensure Operations provide input for grant/donor and program milestone and reports to Programs.

  • Write report on quality risks and their resolution and submit to Response Director on regular basis.

  • Ensure that Operations meets reporting requirements for Clusters, Ministries and/or in-country stakeholders.

Ensure implementation of response operations according to safety standards with support from the Security function:

  • Organise security assessments for all field operations that inform a security plan.

  • Implement the recommendations of the security plan for all field operations.

  • Ensure security incident reporting protocols are complied with by operations staff.

  • Ensure Operations staff adhere to security standards for staff movement and communications.

  • Work with Security to ensure safe and effective Civil/Military relationships with armed actors.

Ensure operations meet WV minimum quality standards and support improvement, reflection, learning and innovation in sectors:

  • Ensure previous sectors learning from Global Learning Facilitator are reviewed.

  • Encourage the incorporation of sector best practice and innovation.

  • Ensure sector have a quality plan to meet quality criteria and minimum sector standards.

  • Ensure achievement of all function quality criteria is monitored and reported regularly.

  • Ensure risks limiting achievement of objective to quality criteria are reported & rapidly addressed.

  • Ensure mechanisms are established to identify, document, and share function lessons learned.

Coordinate with Support Services function for ongoing provision of funds, staff, equipment, vehicles and supplies to ensure timely implementation of operations:

  • Ensure Ops submit clear and timely budgets and funds requests to Finance.

  • Ensure Ops submit clear and timely staff plans to HR and immediately advises on changes.

  • Ensure Ops follow Finance procedures to rapidly process payments to suppliers.

  • Ensure Ops submit vehicle requirements to logistics and follow vehicles management guidelines.

  • Ensure Ops submit communications requirements to ICT and follow ICT procedures.

  • Address delays in Support Services to Response Manager for rapid resolution and waivers.

Identify, report and refer operational blockages caused by external actors to Liaison to be addressed through external advocacy:

  • Establish operation team protocols where sector and geographic leads identify and report where external actors are

  • delaying/preventing implementation.

  • Refer issues delaying implementation to Liaison to resolve through inter-agency coordination and/or government

  • relations.

  • Ensure protection issues are reported and addressed in coordination with Advocacy.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 5-7 years in leadership role in the humanitarian assistance and development sector, with a significant

  • portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Experience in program management and implementation of multi-sectoral emergency response projects.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Strong team leadership skills.

  • Emotional intelligence (self awareness, managing emotions and those of others, remaining calm/composed, dealing

  • with ambiguity and change).

  • Effective in written and verbal communication in English.

  • Academic and on-the-job training in at least one of the support services or response-sector relevant areas.

Preferred:

  • Understanding of the international humanitarian system, particularly the systems, structures and key actors.

  • Understanding of the key accountabilities that must be maintained in a response (beneficiaries, donors, peers).

  • Ability to lead operational planning processes.

  • Strong communication skills (oral and written) with ability to express ideas and concepts clearly and persuasively with

  • senior internal and external stakeholders.

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders as well

  • as staff.

  • Ability to work in coordination with other humanitarian organizations.

  • Ability to analyse and make decisions in challenging situations in the absence of specific guidance and/or full information.

  • Ability to communicate and model to staff positive behaviors which help them remain resilient and effective in

  • dynamic and high pressure environments.