World Vision International

Job Opportunities in Philippines

World Vision is the world's largest international children's charity. For 56 years in the Philippines, we bring everyday hope to thousands of children in the hardest places of rural and urban poor areas as a sign of God's unconditional love.

Make a difference and join in the field of aid and development. Become part of a professional and friendly team committed to a cause of fighting poverty at its root. We are looking for people whose faith and values match our mission to work with the poor. Browse this section for available positions in World Vision.

Current Opportunities

IT Security Analyst II

*Preferred location: Manila, Philippines. Other possible locations to be determined by home country of successful candidate in Kenya, San Salvador, Romania, Lebanon, Brazil or Colombia where WVI is registered to operate.


Individuals working as an IT Security Analyst II are responsible for working on security projects/issues for one or more functional areas (e.g., data, systems, network and/or Web) across the enterprise, develop security solutions for medium to complex assignments, work on multiple projects as a team member and lead systems-related security components. They provide expertise and assistance to all IT projects to ensure the company’s infrastructure and information assets are protected.

Individuals within the IT Security job family plan, execute, and manage multi-faceted projects related to compliance management, risk assessment and mitigation, control assurance, business continuity and disaster recovery, and user awareness. They are focused on developing and driving security strategies, policies/standards, ensuring the effectiveness of solutions, and providing security-focused consultative services to the organization.

Individuals develop, execute and manage data, system, network and internet security strategies and solutions within a business area and across the enterprise. They develop security policies and procedures such as user log-on and authentication rules, security breach escalation procedures, security auditing procedures and use of firewalls and encryption routines. To guide enforcement of security policies and procedures, they administer and monitor data security profiles on all platforms by reviewing security violation reports and investigating security exceptions. They update, maintain and document security controls and provide direct support to the business and internal IT groups. IT Security

professionals evaluate and recommend security products, services and/or procedures. They also communicate and educate IT and the business about security policies and industry standards, and provide solutions for enterprise/business security issues.

IT Security professionals require strong technical, analytical, communication and consulting skills with knowledge of IT Security and related technologies. Security certifications (i.e., Certified Information Systems Security Professional (CISSP), Certified in Risk and Information Systems Control (CRISC), Certified Information Security Manage (CISM), Global Information Assurance Certification (GIAC) and/or other certifications) may be required.


Policies, Procedures & Standards:

  • Maintains an up-to-date understanding of industry best practices.

  • Develops, enhances and implements enterprise-wide security policies, procedures and standards.

  • Supports service-level agreements (SLAs) to ensure that security controls are managed and maintained.

  • Monitors compliance with security policies, standards, guidelines and procedures.

  • Ensures security compliance with legal and regulatory standards.

Business Requirements:

  • Participates with the project team(s) to gather a full understanding of project scope and business requirements.

  • Works with customers to identify security requirements using methods that may include risk and business impact assessments.

  • Studies current and proposed business processes to determine impact of security measures on business goals.

  • Provides security-related guidance on business processes.

Security Solutions:

  • Participates in designing secure infrastructure solutions and applications.

Risk Assessments:

  • Works directly with the customers and other internal departments and organizations to facilitate IT risk analysis and risk management processes and to identify acceptable levels of residual risk.

  • Conducts business impact analysis to ensure resources are adequately protected with proper security measures.

  • Analyzes security analysis reports for security vulnerabilities and recommends feasible and appropriate options.

  • Creates, disseminates and updates documentation of identified IT risks and controls.

  • Reports on significant trends and vulnerabilities.

  • Develops plans to achieve security requirements and address identified risks.

  • Follows up on deficiencies identified in monitoring reviews, self-assessments, automated assessments, and internal and external audits to ensure that appropriate remediation measures have been taken.

Information/Data Security:

  • Consults with clients on the data classification of their resources.

Security Audits:

  • Performs security audits.

  • Participates in security investigations and compliance reviews as requested by external auditors.

  • Monitors multiple logs across diverse platforms to uncover specific activities as they occur from platform to platform.

  • Creates spreadsheets and databases with information in support of security monitoring and account/data access authorizations.

  • Consults with clients on security violations.

Security Support:

  • Provides security support to ensure that security issues are addressed throughout the project life cycle.

  • Performs control and vulnerability assessments.

  • Provides responsive support for problems found during normal working hours as well as outside normal working hours.

  • Identifies and resolves root causes of security-related problems.

  • Responds to security incidents, conducts forensic investigations and targets reviews of suspect areas.

  • Works with teams to resolve issues that are uncovered by various internal and 3rd party monitoring tools.

Business Continuity/Disaster Recovery:

  • Coordinates the development of disaster recovery test plans, testing, and documentation for each application.

  • Engages application and systems management in disaster recovery testing, objectives and auditing.

  • Participates in recovery drills.

Security Performance Management:

  • Analyzes reports and makes recommendations for improvements.


  • Collaborates on critical IT projects to ensure that security issues are addressed throughout the project life cycle.

  • Informs stakeholders about compliance and security-related issues and activities affecting the assigned area or project.

  • Interfaces regularly with staff from various departments communicating security issues and responding to requests for assistance and information.

  • Reports to management concerning residual risk, vulnerabilities and other security exposures, including misuse of information assets and noncompliance.

Vendor Management:

  • Works with third party vendors during problem resolutions.

  • Interfaces with third party vendors to evaluate new security products or as part of a security assessment process.


  • Performs application security risk assessments for new or updated internal or third party applications.

  • Evaluates and recommends hardware and software systems that provide security functions.


  • Assists in the development of security awareness and compliance training programs

  • Provides communication and training as needed.

  • May guide users on the usage and administration of security tools that control and monitor information security.


  • Mentors less experienced team members.


  • Bachelor’s Degree in Computer Science, Information Systems or other related field, or equivalent work experience.

  • Work experience in designing, implementing, and supporting threat management, vulnerability management, and risk management practices.

  • Work experience in designing, implementing, and supporting emergency and data breach response practices.

  • Requires knowledge of security issues, techniques and implications across all existing computer platforms.

  • Typically has 3-5 years of combined IT and security work experience with a broad range of exposure to incident management, IT audit, cybersecurity, and 1 - 2 years of experience with data privacy.

  • Willingness and ability to travel domestically and internationally, as necessary.

  • Work experience in security incident management, security risk management, and vulnerability assessment.

  • Effective in written and verbal communication in English.

Preferred Skills, Knowledge and Experience:

  • CISSP certification

  • CEH certification

  • Vendor Management experience

  • Project Management experience

  • Risk Management experience

  • Incident Management experience

  • Cybersecurity experience

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 20% of the time.

Rich Media Quality Review Staff (8 positions available)


World Vision International (WVI) produces rich media to build a stronger connection between stakeholders and programs. This position will review various types of media (photos and videos) produced by field staff, compare them to a set of global standards, and then mark them as approved or rejected.


  • Review media (photos and videos), compare it to predefined criteria, and approve or assign a reject reason.

  • In times of low production staff will assist with other tasks and duties as assigned.

  • Provide administrative support.

  • Contribute to the success of the team by performing other duties as required.


  • High school degree.

  • Basic computer proficiency, competent in MS Office.

  • English fluency.

Preferred Skills, Knowledge and Experience:

  • High School degree is minimal requirement.

  • Candidates with experience in other business process outsourcing (BPO) companies with similar task have an advantage.

Work Environment:

  • Position is required to work from the office location (no work from home options).

People and Culture Generalist


To provide effective P&C advice, guidance, technical and administrative expertise on all P&C business processes to designated client groups to ensure consistency in the application of P&C best practices for national staff in the GC Manila office.


  • Provide expertise, coaching and development around the recruitment and selection of staff and work with the hiring manager throughout the process as needed and required with a goal of ensuring consistency and fairness in the recruiting and selection process for all local hires.

  • Partner with clients to develop and implement an orientation and on-boarding plan for all new staff andand stay actively involved with the new hire until the completion of the probationary period.

  • Assist hiring manager with PAF preparation and administration.

  • Maintain a current knowledge of legislation and regulation that relate to P&C issues, Assists in implementation and interpretation of P&C policies and procedures; updates and maintains employee handbook.

  • Provide appropriate support to employees and managers in addressing unsatisfactory performance. Ensure that underperforming employees are identified and specific plans created with the full intention of returning them to acceptable performance.

  • Provide expertise, coaching and development around the recruitment and selection of staff and work with the hiring manager throughout the process as needed and required with a goal of ensuring consistency and fairness in the recruiting and selection process for all local hires.

  • Manages the voluntary separation process including exit interview.

Payroll Coordination:

  • Provide liaison between outsourced payroll provider.

  • Work with payroll provider to ensure compliance (we will organise a training session with selected provider).

  • Update Payroll HR system to maintain accurate records.



  • A minimum of 3-5yrs in Human Resources Management in Generalist role.

  • Expert knowledge of local labour legislature.

  • University Degree in Human Resources Management or other related field.

  • 1. Ability to work under pressure.

  • Team player who is detail-oriented.

  • Ability to function in a cross cultural environment.

  • Ability to maintain confidentiality.

  • Proficient in coaching, mediating, influencing, facilitation, presentation, communication, analysis, and problem solving.

  • Considerable knowledge of principles and practices of Human Resources administration.

  • Ability to complete a complex variety of tasks in an organized manner and to quickly change and adapt to new priorities.

  • Ability to objectively coach employees and management through complex, difficult, and emotional issues.

  • Ability to communicate with all levels of staff, orally and in writing.

  • Has broad technical knowledge combined with critical thinking skills to relate work performed to broader business context.


  • INGO Experience.

  • Experience and strong understanding of HR Business Processes such as Performance Management, Succession Planning, Change Management, etc.

  • Highly analytical with proven problem solving skills.

  • Strong business acumen and demonstrated capacity to work as a business / ministry partner with managers.

  • Excellent computer skills including: Microsoft application skills including Word, Excel and PowerPoint. Proficient with Internet navigation and electronic records management.

  • Sound understanding of contemporary HR practice and experience in successfully implementing HR policies and initiatives in complex settings.

  • Demonstrable credibility with key stakeholders either within WV or externally.

Work Environment:

  • The position requires ability and willingness to travel domestically and internationally up to 5% of the time.

Business Analyst


The Business Analyst provides support for the global SS partners including process directors, managers and team leads of all supported departments within the organization. Focused on design and maintenance of performance dashboards, reports, metrics analysis and key indicators. Leads Six Sigma improvement projects and collaborate on global SS initiatives’ implementation. Usually majored or advance studies in Industrial Engineering or Business Administration, with at least 2 years of working experience in related fields. Builds strong relationships with the leaders and users of BI services and has continuous meetings to ensure the team meet customer needs.

Individuals within the Business Analyst (BA) job family work closely with customers, other business analysts, to turn data into critical information and knowledge that can be used to make sound business decisions. They provide data and analysis that is congruent and reliable, and the information must be easily accessible by the user. BA professionals educate and train customers to use the data as an analytical tool, displaying the information in new form and content for the purpose of analysis and exploring options.

Individuals working in the Business Analyst job family understand that they must have an in-depth understanding of the business environment and an interest in going beyond the obvious, delving into the source, the definition, philosophy and foundational roots of customer services element and be analyst for all the clients. They must work well within a team environment and learn in a fast paced to develop efficient and effective solutions.


Business Intelligence:

  • Performance dashboards and scorecards design and maintenance in PowerBI and Excel.

  • Databases and queries creation for KPIs results and analysis mostly based in Access.

  • Develop and design performance indicators and use process driven approach to ensure goals achievement.

  • Performance visual management design and maintenance.

  • Extensive use of SharePoint and its capabilities.

  • Design of data collection systems.

  • Basic statistical data analysis.

Business Acumen:

  • SME of specific process assigned by shadowing, documenting and mapping.

  • Right hand side of the process director in terms of performance management.

  • General understanding of global WV operations.

  • Support process mapping initiatives and needs.

Continuous Improvement:

  • Plays a key role in researching and analyzing quality standards in Six Sigma improvement projects.

  • Collaborate on global improvement initiatives.

  • Plays a key role in implementing best practices in process improvement initiatives.

  • Drive small and medium impact automated solutions.


  • Bachelors’ degree in Industrial Engineer, or other related field.

  • Knowledge of business intelligence tools and systems required.

  • Data management and systems.

  • Minimum 3-4 years of working experience in similar positions.

Preferred Skills, Knowledge and Experience:

  • Advanced Excel

  • Intermediate Access

  • Intermediate PowerBI

  • SQL Management

  • SharePoint

  • UI Path

  • English

  • Customer Service

  • Shared Services

  • Metrics & Reporting

  • Business Intelligence

  • Real Estate experience

  • Six Sigma, Green Belt

Accounts Payable Assistant (2 positions available)


The Accounts Payable Assistant is responsible for reporting to the accounts payable team lead for processing invoices and verification of invoices while delivering a high level of service that meets or exceeds the Service Level Agreement on behalf of World Vision (WV) SSC in the South Asia Pacific Region.


  • Responsible for processing all purchases (supplier invoices) and refunds (credit notes).

  • Analyzing purchases by expense type.

  • Obtaining invoice authorization.

  • Match invoices with purchase orders, where applicable, purchase order requisitions, where applicable, and evidence of receipt of goods or services.

  • Reconcile supplier accounts and resolve differences.

  • Deal with supplier account queries via telephone, email and fax and resolve queries promptly.

  • Monitor accruals for management accounts.

  • Assist with purchasing, cash management and budgeting.

  • Receiving and review supporting documentation from Global Centre, validate policies and procedures and recommend improvements.

  • Disbursing petty cash by recording entry; verifying documentation.

  • Maintaining historical records by microfilming and filing documents.


  • Bachelor´s Degree, preferably in Accounting or Finance.

  • At least 6 months work experience.

Preferred Skills, Knowledge and Experience:

  • Experienced in interfacing with business customers in defining procurement service requirements or procurement/accounting information.

  • Broad based experience in accounting and financial systems.

  • Ability to work in a time sensitive environment.

  • Experience in interfacing with business customers in resolving payment issues.

  • Knowledge of WV’s policy and procedure in the area of finance, systems and products.

Business Analyst I


Individuals working as a Business Analyst I are responsible for serving as a liaison between the business community and the IT organization to translate business needs into IT requirements. They are project team members involved in all phases of the design, development and implementation of technology solutions throughout the business case and development life cycle processes supporting one or more low to moderately complex business process.

Based on breadth and depth of understanding of business needs and processes, they collaborate with other IT professionals to determine if solutions currently exist (internally or externally) or whether new solutions are feasible. They take a broad perspective to determine how such solutions will impact existing work processes and systems, and how to manage the integration. They also research and make recommendations for buy vs. build decisions.

Business Analysis professionals are innovative, identifying and proposing technology based business solutions. Through adaptable ommunication skills and the ability to translate between technical and business language, they work collaboratively, negotiating requirements across multiple groups.

Business Analysts must have a solid understanding of the client’s existing business processes, the key drivers and measures of success for the business, and the short- and long-term direction of the business and related technologies.

They must have a working knowledge of the business area that they support and should be equally aligned with the IT department. Strong analytical, interpersonal, negotiation and communication skills are also required.



  • Conducts data gathering and analysis to understand business strategy and direction.

  • Participates in short-term planning sessions with a client to implement process improvement within an assigned client area.

  • Assists in business case development.


  • Serves as the link between the business and the IT technical team.

Business Requirements:

  • Assists in assessing client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to assist in identifying business priorities.

  • Develops, writes, and communicates business requirements and functional specifications for the implementation of business solutions.

Business Process:

  • Documents current business processes and models.


  • Develops user test cases and validates test results during user acceptance testing.

Service Level Agreements (SLAs):

  • Is familiar with the current Service Level Agreements (SLA) for a particular work area and can participate in the vendor selection process for clients in accordance with IT standards and specifications as required.

Problem Solving:

  • Investigates and resolves issues, escalates as needed.

  • Uses basic analytical techniques.

Customer Satisfaction:

  • Analyzes metrics to ensure customer satisfaction.


  • Provides frequent project status reports to clients and management.

  • Communicates project issues and recommended resolution.

  • Participates in the creation, review and analysis of user stories/ epics in projects utilizing agile development methodology.


  • Bachelor’s degree in Computer Science, Information Systems, Business, or other related field. Or equivalent work experience.

  • Requires basic knowledge of business operations and systems requirements processes.

  • Typically requires 1-3 years of relevant technical or business work experience.

  • Willingness and ability to travel domestically and internationally, as necessary.

People & Culture (HR) Manager


The People & Culture (P&C) Manager provides direction in all areas of human resources to World Vision’s Global Centre Manila Office (GCMO) leaders and staff in support of P&C initiatives in order that the strategic goals of the organisation are achieved across the network.


  • Develop and lead the implementation of an integrated GCMO P&C strategy in support and alignment with WVI’s overall People & Culture LEADER strategy.

  • Research, troubleshoot, liaise with global P&C Business Partners. Legal and hiring managers on issues relating to workforce, employee relations issues.

  • Monitor and evaluate the progress of People & Culture resources in terms of compliance with standards and policies of WVI by conducting reviews of people & culture practices, and establishing benchmarks and indicators of performance.

  • Assist managers, leaders in GCMO in their responsibility to ensure that all employment practices, compensation and benefits, staff care, and other people & culture systems align with established standards, procedures, guidelines and policies of World Vision International and take into account local labor law and cultural context.

Coordination of the Recruitment and Staffing:

  • Monitor development and tracking of staffing plans.

  • Ensure that all recruitments adhere to recruitment standards.

  • Train hiring managers on the recruitment processes and interviewing skills.

  • Track, with the Staffing Specialist, the timeline of filling vacant positions within the standard time.

  • Provide leadership and technical support for staff orientations.

  • Ensure new hires have a personal orientation / induction plan.

Timekeeping (Time & Attendance):

  • Vendor management of timekeeping/payroll system.

  • Maximize the effectiveness of the system technology and supporting processes

  • Management of P&C staff.

  • Development & Management responsibilities for P&C staff; daily supervision, coaching and mentoring.



  • 5-7 years’ experience in human resources management including a working knowledge of all areas of human resources.

  • Qualification in Human Resources.

  • 3-5 years managing in-house timekeeping system processing.

  • Senior management experience with a global organization.

  • Experience in policy formation and implementation.

  • Knowledge of local labour laws and regulations.

  • Proven cross-cultural sensitivity and knowledge of and sensitivity to other cultures.

  • Excellent interpersonal skills, including experience in negotiation and conflict resolution, and demonstrated ability to influence and persuade.

  • Ability to effectively communicate, including in writing and oral presentations.

  • Models credibility, integrity and confidentiality.

  • Demonstrates on-going professional development and networking.

  • Christian maturity. Ability to engage with staff from diverse faith backgrounds.

  • Computer literate (Lotus Notes, Microsoft Office Suite). Experience using an HRIS.

  • Solid analytical, organizational skills.

  • Minimum of 4 years of demonstrated managerial experience leading teams including development of staff.

  • Ability to build and maintain partnerships at various employee and management levels and across various functions.

  • Ability to work under pressure and multi-task within time-sensitive constraints.

  • Human Resources qualification.

Work Environment:

  • The position requires ability and willingness to travel domestically and internationally up to 10% of the time.

Instructional Designer


This position is responsible for designing and developing e-learning modules and classroom training materials. This includes the full cycle of instructional design from needs assessment and analysis, design, programming, modifying, testing and ensuring quality of the technology-based education tools and materials that meets the guidelines and specific needs of the Global Grants community. This position will also recommend appropriate technology-based tools that will meet the learning needs.


  • Transforms storyboards into effective web-based tutorials.

  • Ensures that the multimedia web-based developed are compatible with client’s learning management systems.

  • Supports the design process by contributing ideas from conception to production of graphics and other design deliverables.

  • Creates concepts, images, layouts and animations for various learning solutions and presentation materials.

  • Performs assigned tasks in accordance with established quality standards and procedures.


  • Bachelor’s degree in Multimedia Arts, Information Technology or anything similar, or equivalent work experience.

  • Must be proficient in using any of the eLearning tools such as Adobe Captivate and Articulate 360 or Elucidat.

  • Must have knowledge in other graphic tools like Adobe Photoshop and Illustrator.

  • Experience in developing web-based courses and e-Learning deployment is an advantage.

  • Ability to translate between business requirements and functional / technical specifications.

  • Has an eye for detail.

  • Is a good team player and can work under minimum supervision.

  • Minimum of 2-3 years work experience in doing web-based tutorials as an eLearning Developer.

  • Has experience working in a multi-cultural environment.

  • Fluent in general and business English language - written and verbal.

Preferred Skills, Knowledge and Experience:

  • Training of Trainers (can be completed as part of onboarding).

  • Gateway to Grants (can be completed as part of onboarding).

  • HEAT Training (can be completed as part of onboarding).

  • Knowledge and experience on video and audio production and editing.

  • Has experience in working with people from different levels and functions in the organization.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 5% (1-2 trips per year) of the time.

SunSystems Support Associate


Responsible in providing business and technical support to WVI SunSystems across its partnership. Provide assistance to SunSystems Team Lead on WVI SunSystems global projects and initiatives. Responsible in the development of general templates/partnership reports which includes sorting of requirement/s, data gathering and analysis, close coordination with stakeholders and all the way through testing, implementation and deployment. Perform other significant tasks such as performing regular system maintenance and integrating SunSystems with other systems.


  • Manage and provide business and technical support to SunSystems and its related tools. Troubleshoot reported issues/errors and provide appropriate solutions and workaround. Thorougly guide users on proper handling and implementation of provided workaround. Support may either be through phone, chat, email or remote session.

  • Responsible in the implementation of SunSystems major projects and enhancements. Provide assistance to SunSystems Team Lead on SunSystems global initiatives.

  • Responsible in the development and revision of standard financial reporting templates. It includes sorting of requirements, data gathering and analysis, close coordination with stakeholders and all the way through testing, implementation and deployment.

  • Administer and maintain SunSystems Servers and SQL Server databases. Ensure servers and applications are operational.

  • Provide expertise and support to other projects or initiatives that WVI may implement in SunSystems such as system standardization and centralization, and integration to other systems.


  • Bachelor's/University Degree specialized in IT (i.e. Computer Engineer & Computer Science).

  • 3-5yrs. Technical and Advanced SunSystems and Vision skills.

  • 2-3yrs. Strong technical/IT training experience.

  • 4. Expertise in MS Office Applications specifically in Excel and Access.

  • Exposure to Financial Systems like SunSystems.

  • Experience in Basic SQL Script.


  • Able to communicate effectively.

  • Can effectively work with minimal supervision.

  • Good customer service perspective.

  • Identifies gaps, trends, priorities and key issues.

Business Analyst - Sponsorship


Provide technical support and coordination for the continued improvement of Sponsorship business functions with a special emphasis on analyzing and developing shared services and other efficiency opportunities across sponsorship applications. Review, manage, and translate requests from the field and support office perspective and work in close coordination with IT to provide recommendations and requirements that best serve end-to-end user and ministry needs.

Be involved in all phases of the requirements gathering, design, development, testing and implementation of solutions which may cross multiple functions of the business.

The Sponsorship Business Analyst serves as the link between the field, support offices, IT, and sponsorship operations. A key quality of this function is not only to be able to translate and interpret operations practices into technical requirements for the IT stakeholders but also translate and interpret technical requirements into simple and 'friendly' information for the end-users' understanding.



  • Conducts data gathering and analysis, (understanding business strategy and direction) to articulate business requirements

  • Participates in short and long-term planning to improve processes.

Business Process Improvement:

  • Collaborates across the partnership on issues and best practices to identify opportunities for process improvement.

  • Develops business cases.

Business Requirements:

  • Reviews, defines, develops, and documents detailed business requirements (system and process change/development requests, bug-fixes, etc.) based on ministry and end-user needs.

  • Designs and translates requirements into functional specifications for handover to the technical and/or business implementation teams.  


  • Assists or leads components of implementation, including training (e.g. training of trainers) and the development of training materials.

  • Ensures proper, efficient, and common application of updated or new Sponsorship business processes and standards.

Problem Solving/Testing:

  • Investigates, analyzes, and troubleshoots issues related to current and proposed Sponsorship business operations.

  • Provides guidance on escalation and recommends appropriate resolution and action.


  • Promotes an understanding of Sponsorship roles, processes, and activities.

  • Supports formal reporting of project status to senior management.

  • Negotiates agreements between business unite.

  • Serves as a link between Sponsorship and the partnership.


  • College degree in business, computer science, or related field.

  • Good English communication skills (oral and written).

  • At least five years of relevant business and technical process improvement experience.

  • Experience in gathering business requirements, designing workflow diagrams, designing solutions, user testing, and implementing refined or new processes in an operational environment.

  • Experience in relating with different levels of staff and collaborating with cross-functional and cross-cultural teams

  • Willingness and ability to travel domestically and internationally, as necessary.

  • Effective in written and verbal communication in English.

  • Certification in process improvement and/or project management an advantage.

Preferred Skills, Knowledge and Experience:

  • Training or certification in Lean Six Sigma principles preferred.

  • Preference for experience in a development, advocacy and/or relief agency.

  • Certification in process improvement and/or project management an advantage.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 25% of the time.

Response Programmes Director

*Country location to be determined based on response.

*Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.


The Response Programmes Director oversees/leads the Sector Programming Team, including Program Officer(s), Design Monitor Evaluation (DME), Humanitarian Accountability and Information Management. The Programme Director supports the Response Director (RD) and Operations Director (OD) in designing the response strategy and operations plan and works in close coordination with both.

The Response Programmes Director is responsible to manage grant acquisition, assessments, monitor and humanitarian accountability and liaises with Support Offices (SOs), and international donors.

Response Programmes Director is part of the Response Senior Leadership Team. Response Programmes Director will coordinate/advise with Response Director (RD)/Senior Leadership Team (SLT) go or no go for proposals.


Establish, lead, resource and staff the programmes unit to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to National Office (NO) capacity building in the area of emergency response in coordination with NO leadership and Human Resources (HR).

  • Determine Programmes organisational structure and staffing plan with HR.

  • Work with HR to recruit and deploy Programmes staff and plan for capacity development.

  • Ensure Programmes staff handovers are conducted.

  • Develop Programmes budget in coordination with Finance.

  • Support RD and Finance in developing Response Budget, ensuring strong alignment and coordination with Operations team during budgeting and budget management process.

  • Plan for Programmes Unit transition/integration with NO, where applicable.

Lead the programme planning process to ensure alignment with context, humanitarian needs, response strategy as well as operational feasibility and technical quality:

  • Support development of operational intent plan to align with funding allocations ensuring operational feasibility and

  • technical quality.

  • Support Sectors and Operations Director to draft response plan.

  • Work with Grants, Acquisition and Management (GAM) to coordinate grant acquisition.

  • Write Operational Intent inclusive of targets.

  • Prepare project RACIs (responsible, accountable, consulted, informed) for new grants.

Oversee donor liaison and advocacy is undertaken to resource operations plan to address humanitarian needs. The Response Programmes Director will ensure that the GAM team undertake the following activities:

  • Monitor and analyse donor opportunities to ensure they align with operational intent.

  • Communicate humanitarian needs identified through assessments, monitoring data and community feedback to in-country donors and Support Offices International Programmes Groups.

  • Represent World Vision with potential donors (ECHO, DFID, EU, OFDA, etc.) including bilateral, multilateral and corporate.

  • Collaborate with Advocacy to influence donor funding strategies when appropriate.

  • Liaises with SOs regarding donor priorities and opportunities for funding.

  • Support Finance in the allocation and tracking of response funding to ensure response strategic priorities are funded and effective leveraging of available funding.

  • Support mapping of all funding sources with Finance.

  • Support funding allocation process (Private Non Sponsorship & grant opportunities) in coordination with Finance, Response Director and Operations to reflect response strategic priorities, operational realities and ensure compliance with relevant funding regulations.

  • Support Finance to track donor funding allocation and commitments to ensure response strategic priorities are funded.

  • Oversee development and submission of project proposals to donors to resource operations plan.

  • Develop project proposals with Operations, Advocacy, Finance and relevant Support functions and ensure stakeholders have the opportunity to review proposals and raise issues prior to submission to donors.

  • Ensure proposals are aligned with the operational plan, sector DADDs and standards.

  • Ensure proposals are aligned with accountability standards and basic DME requirements.

  • Maintain donor and SOs communications to facilitate funding acquisition.

  • Support Finance to ensure an up-to-date funding matrix.

Ensure support for Finance to establish grant management system to guarantee fulfillment of donor requirements:

  • Support Finance to conduct grant orientation or grant start-up workshops for relevant staff.

  • Plan and manage donor reporting to ensure that all donor requirements are met.

  • Support Finance with monitoring of grants for compliance with grant requirements.

  • Oversee planning, implementation, analysis and sharing of findings from assessments and program monitoring.

The Response Programmes Director will ensure that the DME team undertake the following activities:

  • Design and implement community consultation processes to ensure understanding of World Visions role, planned interventions and provide opportunities for input and feedback into programme and project designs.

  • Design and implement Information Provision plan to ensure that accurate and reliable information about the programme is made available and shared with communities in a timely and accessible manner.

Establish and support implementation of complaint and feedback mechanisms:

  • Document, implement and monitor complaint and feedback systems to ensure timely responses to communities.

  • Consolidate and analyse community complaint information to inform Operations and response management of key issues raised by beneficiaries.

  • Coordinate Humanitarian Accountability planning and learning with other accountability focused INGOs and LNGOs.



  • A minimum of 3-5 years in leadership role in the humanitarian assistance and development sector, with a significant portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Experience in program management and implementation of multi-sectoral emergency response projects.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Work experience as Program Officer at least for 1-3 years in a country other than the home country.

  • Strong team leadership skills.

  • Emotional Intelligence (self awareness, managing emotions and those of others, remaining calm/composed, dealing with ambiguity and change).

  • Understand Humanitarian Industry and have proven experience within a relief setting.

  • Effective in written and verbal communication in English.

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders.


  • Previous experience working in complex emergency/rehabilitation settings.

  • Experience coordination with INGOs and other key stakeholders-High degree of negotiation and persuasion skills.

  • Ability to work with a reasonable level of comfort in high tension and high security risk situations.

  • Ability to maintain performance expectations in diverse cultural contexts psychologically stressful environs and physical hardships.

  • Ability to facilitate the creation of cross-functional project teams and the development of national strategies.

  • Excellent time-management and prioritization.

  • Demonstrates openness and transparency.

Response Director

*Country location to be determined based on response.

*Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.


The Response Director (RD) has primary responsibility for directing the response from strategy to implementation, inclusive of performance and oversight of all aspects of the response. She/he should develop and maintain an efficient, cohesive team, while ensuring effective coordination and relationships with the other agencies, officials, beneficiaries, donors and all areas of the Partnership.


Develop and monitor implementation of response strategy that addresses WV strategic goals to meet humanitarian needs:

  • Lead response strategy development with National Director (ND), Regional Leader (RL), Partnership Executive Team

  • (PET) and other senior stakeholders.

  • Ensure primary and secondary information on needs inform strategy formulation.

  • Ensure context analysis informs strategy development.

  • Consult with ND and RL to ensure National Office (NO) strategy and plans (including Child Wellbeing targets) are taken into account in

  • response strategy formulation.

  • Ensure strategy aligns with anticipated capacity.

  • Monitor appropriateness of strategy in addition to implementation of strategy and transition plans.

Ensure response is staffed to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to NO capacity building in the area of emergency response in coordination with NO leadership and Human Resources (HR).

  • Determine response organization structure with ND and HR.

  • Conduct high-level workforce planning with HR and mobilise surge functions as required.

  • Oversee the recruitment of the RDs direct reports.

  • Ensure defined accountabilities under the Emergency Management System (EMS) are clear for each function including Term of Reference (TOR) objectives and qualitycriteria.

  • Ensure HR works with EMS functions to identify workforce requirements.

  • Ensure HR plans for capacity building with EMS functions.

  • Ensure HR develops performance planning and review processes that include quality criteria.

  • Ensure HR establishes a staff care function and mechanisms that support staff well-being.

  • Consult ND to plan Response team transition/integration.

  • Ensure adequate internal communications mechanisms are in place to ensure policies, information and decisions are shared with staff as appropriate.

Establish and maintain effective working relationships with humanitarian actors, government representatives, World Vision stakeholders, the media and general public:

  • Represent the response in Partnership Executive Team and Partnership Coordination Team (PCT) (where activated).

  • Identify and highlight areas of conflict to Response Senior Management Team (SMT), ND, RL and Partnership

  • Executive Committee (where activated).

  • Create and maintain collaborative relations and where appropriate partnerships with government, other NGOs, UN

  • agencies, civil society, churches, bi-lateral missions and donors.

  • Participate in consortium meetings and Response related national coordination meetings.

  • Ensure World Vision is represented at relevant technical and coordination mechanisms in-country.

  • Serve as an organizational spokesperson for media interviews, advocacy initiatives and other public events.

Develop and plan response to achieve response strategy goal and objectives:

  • Provide oversight to funding allocation (i.e. Private Non-sponsorship or PNS, grants, etc) to ensure alignment with

  • strategy and humanitarian needs.

  • Ensure response programme development meets World Vision and international standards.

  • Ensure that adequate funding to address humanitarian needs is acquired.

  • Ensure Advocacy staff are empowered to integrate advocacy across sectors and to develop child-focused advocacy positions which are aligned with strategy and organisational priorities, in strong alignment with NO and Response

  • Operations teams.

  • Facilitate the signing of MOUs and contracts, with donors, Support Offices (SOs) and other relevant stakeholders.

  • Ensure appropriate waivers are in place to facilitate timely response implementation.

Implement response programme in accordance with commitments to meet international and WV standards:

  • Ensure that accessible beneficiary feedback mechanisms are established and functioning.

  • Ensure staff establish community accountability methods across all of the response program.

  • Monitor and identify risks to programme quality and coordinate resources to address them.

  • Ensure that all programmes are implemented, monitored and evaluated according to set plans and that agreements

  • with donors, SOs and other stakeholders are adhered to.

  • Ensure management meetings address quality risks, relevant monitoring data and community feedback.

  • Initiate resourcing mechanisms and ensure financial and material (in-kind) resources are managed according to WV

  • standards, donor and SO agreements.

Initiate response funding mechanisms with support of ND, RL & Regional HEA Director (RHEAD):

  • Ensure that funding is managed and accounted for in compliance with donors and Support Offices agreements and WV standards.

  • Ensure that programme and projects audits are planned and conducted as per WV audit regulations and donor government requirements.

  • Ensure that audit reports are responded to and recommendations implemented.

Ensure that response meets World Vision minimum quality standards and supports program improvement, reflection, learning and innovation:

  • Ensure previous response learnings from Global learning facilitator are reviewed in program design.

  • Encourage the incorporation of best practice and innovation in program design.

  • Ensure all functions have quality planning sessions to meet quality objectives of their TOR.

  • Ensure achievement level of all function quality objectives is monitored monthly and reported.

  • Ensure risks that prevent the achievement of quality objectives are reported and rapidly addressed.

  • Ensure mechanisms are established to identify, document, and share lessons learned with Partnership.

Oversee Security function, planning and implementation to ensure response staff and organisational safety and security:

  • Ensure staffing of Security function.

  • Provide oversight to implementation of security protocols as per CSR.

  • Facilitate inter-agency coordination for information sharing and intelligence sharing.

Ensure response internal and external reporting requirements are met:

  • Liaise with Programmes and Info Management to ensure internal and external reporting requirements are planned for

  • and reports are prepared.

  • Review and submit partnership programme reports.

  • Prepare and submit monthly management reports.

  • Ensure internal response coordination & information sharing mechanisms are functioning.

Ensure that response staff have appropriate housing, offices and information/communication systems:

  • Ensure that staff have access to appropriate office space/equipment, information/communication systems/equipment

  • and other facilities which enable them to carry out their responsibilities.

  • Ensure that all response vehicles and other equipment are well managed and maintained.

  • Where necessary, ensure that relevant staff have access to appropriate housing.



  • A minimum of 5-7 years in leadership role in the humanitarian assistance and development sector, with a significant

  • portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Experience in serving as an organizational spokesperson to media and other external audiences.

  • Effective in written and verbal communication in English.


  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders as well

  • as staff.

  • Ability to work in coordination with other humanitarian organizations.

  • Ability to analyse and make decisions in challenging situations in the absence of specific guidance and/or full

  • information.

  • Ability to communicate and model to staff positive behaviours which help them remain resilient and effective in dynamic and high pressure environments.

Work Environment:

  • Work hours are often in excess of 12 hours per day during difficult periods of the response.

  • Responses are often mounted in insecure or natural disaster-prone contexts, which may disrupt normal work patterns

  • and generate staff safety issues.

  • Work and housing environments may at times be well below normal standards in terms of facilities, equipment, food availability and hygiene.