World Vision International

Job Opportunities in Philippines

World Vision is the world's largest international children's charity. For 56 years in the Philippines, we bring everyday hope to thousands of children in the hardest places of rural and urban poor areas as a sign of God's unconditional love.

Make a difference and join in the field of aid and development. Become part of a professional and friendly team committed to a cause of fighting poverty at its root. We are looking for people whose faith and values match our mission to work with the poor. Browse this section for available positions in World Vision.

Current Opportunities

IT Security Analyst II

*Preferred location: Manila, Philippines. Other possible locations Kenya, San Salvador or Costa Rica where WVI is registered to operate.

PURPOSE OF POSITION:

Individuals working as an IT Security Analyst II are responsible for working on security projects/issues for one or more functional areas (e.g., data, systems, network and/or Web) across the enterprise, develop security solutions for medium to complex assignments, work on multiple projects as a team member and lead systems-related security components. They provide expertise and assistance to all IT projects to ensure the company’s infrastructure and information assets are protected.

Individuals within the IT Security job family plan, execute, and manage multi-faceted projects related to compliance management, risk assessment and mitigation, control assurance, business continuity and disaster recovery, and user awareness. They are focused on developing and driving security strategies, policies/standards, ensuring the effectiveness of solutions, and providing security-focused consultative services to the organization.

Individuals develop, execute and manage data, system, network and internet security strategies and solutions within a business area and across the enterprise. They develop security policies and procedures such as user log-on and authentication rules, security breach escalation procedures, security auditing procedures and use of firewalls and encryption routines. To guide enforcement of security policies and procedures, they administer and monitor data security profiles on all platforms by reviewing security violation reports and investigating security exceptions. They update, maintain and document security controls and provide direct support to the business and internal IT groups. IT Security

professionals evaluate and recommend security products, services and/or procedures. They also communicate and educate IT and the business about security policies and industry standards, and provide solutions for enterprise/business security issues.

IT Security professionals require strong technical, analytical, communication and consulting skills with knowledge of IT Security and related technologies. Security certifications (i.e., Certified Information Systems Security Professional (CISSP), Certified in Risk and Information Systems Control (CRISC), Certified Information Security Manage (CISM), Global Information Assurance Certification (GIAC) and/or other certifications) may be required.

MAJOR RESPONSIBILITIES:

Policies, Procedures & Standards:

  • Maintains an up-to-date understanding of industry best practices.

  • Develops, enhances and implements enterprise-wide security policies, procedures and standards.

  • Supports service-level agreements (SLAs) to ensure that security controls are managed and maintained.

  • Monitors compliance with security policies, standards, guidelines and procedures.

  • Ensures security compliance with legal and regulatory standards.

Business Requirements:

  • Participates with the project team(s) to gather a full understanding of project scope and business requirements.

  • Works with customers to identify security requirements using methods that may include risk and business impact assessments.

  • Studies current and proposed business processes to determine impact of security measures on business goals.

  • Provides security-related guidance on business processes.

Security Solutions:

  • Participates in designing secure infrastructure solutions and applications.

Risk Assessments:

  • Works directly with the customers and other internal departments and organizations to facilitate IT risk analysis and risk management processes and to identify acceptable levels of residual risk.

  • Conducts vulnerability assessment & penetration testing (VAPT) and threat vulnerability & risk assessment (TVRA) to ensure information and technology are adequately protected with proper security measures.

  • Analyzes security analysis reports for security vulnerabilities and recommends feasible and appropriate options.

  • Creates, disseminates and updates documentation of identified IT risks and controls.

  • Reports on significant trends and vulnerabilities.

  • Develops plans to achieve security requirements and address identified risks.

  • Follows up on deficiencies identified in monitoring reviews, self-assessments, automated assessments, and internal and external audits to ensure that appropriate remediation measures have been taken.

Information Data/Security:

  • Consults with clients on the data classification of their resources.

Security Audits:

  • Performs security audits.

  • Participates in security investigations and compliance reviews as requested by external auditors.

  • Monitors multiple logs across diverse platforms to uncover specific activities as they occur from platform to platform.

  • Creates spreadsheets and databases with information in support of security monitoring and account/data access authorizations.

  • Consults with clients on security violations.

Security Support:

  • Provides security support to ensure that security issues are addressed throughout the project life cycle.

  • Performs control and vulnerability assessments.

  • Provides responsive support for problems found during normal working hours as well as outside normal working hours.

  • Identifies and resolves root causes of security-related problems.

  • Responds to security incidents, conducts forensic investigations and targets reviews of suspect areas.

  • Works with teams to resolve issues that are uncovered by various internal and 3rd party monitoring tools.

Business Continuity/Disaster Recovery:

  • Coordinates the development of disaster recovery test plans, testing, and documentation for each application.

  • Engages application and systems management in disaster recovery testing, objectives and auditing.

  • Participates in recovery drills.

Security Performance Management:

  • Analyzes reports and makes recommendations for improvements.

Communications/Consulting:

  • Collaborates on critical IT projects to ensure that security issues are addressed throughout the project life cycle.

  • Informs stakeholders about compliance and security-related issues and activities affecting the assigned area or project.

  • Interfaces regularly with staff from various departments communicating security issues and responding to requests for assistance and information.

  • Reports to management concerning residual risk, vulnerabilities and other security exposures, including misuse of information assets and noncompliance.

Vendor Management:

  • Works with third party vendors during problem resolutions.

  • Interfaces with third party vendors to evaluate new security products or as part of a security assessment process.

Research/Evaluation:

  • Performs application security risk assessments for new or updated internal or third party applications.

  • Evaluates and recommends hardware and software systems that provide security functions.

Training:

  • Assists in the development of security awareness and compliance training programs.

  • Provides communication and training as needed.

  • May guide users on the usage and administration of security tools that control and monitor information security.

Coaching/Mentoring:

  • Mentors less experienced team members.

KNOWLEDGE, SKILLS & ABILITIES:

  • Bachelor’s Degree in Computer Science, Information Systems or other related field, or equivalent work experience.

  • Requires knowledge of security issues, techniques and implications across all existing computer platforms.

  • Typically has 3-5 years of combined IT and security work experience with a broad range of exposure to systems analysis, application development, database design and administration and 1 - 2 years of experience with IT security.

  • Willingness and ability to travel domestically and internationally, as necessary.

  • Work experience in security incident management, security risk management, and vulnerability assessment.

  • Work experience in performing VAPT and TVRA.5.

  • Effective in written and verbal communication in English.

Preferred Skills, Knowledge and Experience:

  • CISSP certification.

  • CEH certification.

  • Vendor Management experience.

  • Project Management experience.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 20% of the time.

Finance Assistant

PURPOSE OF POSITION:

This position will be responsible for performing bank reconciliation and cost allocation data processing, review and analysis. By using data consolidation and reconciliation tools such as SunSystems Bank Reconciliation Manager module, and Cost Allocation PMQA Tools, this position will perform tasks on behalf of the National Offices as part of FRSC’s centralization support for the field.

MAJOR RESPONSIBILITIES:

Reconcile bank accounts on behalf of national offices using the automated procedures of the Sun6 Bank Reconciliation Manager utility. This includes but is not limited to:

  • Directly accessing national offices’ bank statements (thru bank’s online facility) and cash ledger in Sun6.

  • Loading all required data in Sun6 and managing the reconciliation of accounts using Bank Recon Manager Facility.

  • Extracting all reconciling items in Sun6 using PMQA template.

  • Analyzing and monitoring bank reconciling items. This includes close engagement with NOs (and or region) to clear these items.

  • Assisting the NOs on the accounting entries needed to clear bank reconciling items.

  • Posting of final bank reconciliation reports in the FFR database and communicating with NOs.

Identify, raise/flag, follow-up and clear differences on the bank account balance and the office’s financial records as part of internal control:

  • Prepare and review the Cost Allocation PMQA tools design template on the 1st week of each month.

  • Run the Cost Allocation (CAL) review and reconciliation tool and ensure that the control figures are consistent accurate.

  • Perform Ledger Import and Ledger Import Validation.

  • Run LEH Validation Tool before final posting.

  • Run the Cost Allocation Reconciliation Template when necessary.

  • Prepare issue logs for all issues encountered during the CAL run period.

Test and analyze National Office bank accounts and SunSystem financial data to prepare an office to ‘go-live’ on the FRSC BR Centralization.

Assist the National Office and the lead in implementing Cost Allocation Centralization for each office.

KNOWLEDGE, SKILLS & ABILITIES:

  • Bachelors’ degree in Accounting or Finance.

  • Knowledgeable in Microsoft Office particularly Microsoft Excel.

  • Knowledgeable in preparing Bank Reconciliation Reports.

  • Keen to details, willing to learn and do routine tasks, willing to extend long hours, as needed.

  • 1-2 years of experience in Accounting and Finance.

  • At least 1 year experience doing bank reconciliation or working on financial accounting.

Preferred Skills, Knowledge and Experience:

  • General knowledge of Financial reporting.

  • Ability to extract data, retrieve and analyze financial information.

  • Possess advance learning of Microsoft Excel.

  • Ability to work in fast paced team environment & strong analytical / problem solving capabilities.

Accountant III

PURPOSE OF POSITION:

Responsible for the more complex activities associated with maintaining ledger accounts and for developing financial statements and reports. Performs a wide variety of complex accounting functions including establishing accounting records, maintaining general accounting system, audit research and schedules, complete annual report or project as needed and recommending modifications based on new regulations or policies.

Help carry out our Christian organization’s mission, vision, and strategies. Personify the ministry of World Vision by witnessing to Christ and ministering to others through life, deed, word and sign.

MAJOR RESPONSIBILITIES:

  • Establish and maintain accounting records with appropriate supporting material.

  • Prepare and correct entries for general ledger reporting.

  • Prepare monthly, quarterly and yearly accruals.

  • Ascertain whether company assets are properly accounted for and safeguarded from loss.

  • Reconcile more complex or difficult accounts that require in-depth analysis and research, including bank statements and inter-company general ledger accounts.

  • Periodically review internal controls.

  • Prepare and provide appropriate accounting information and reports.

  • Produce and analyze financial statements, reviewing for completeness and alignment with contracts, guidelines and/or policies and make adjustments.

  • Prepare information that feeds into information for tax forms and reports.

  • Prepare audit schedules and help in audit research.

  • Coordinate problem resolution and provide technical guidance/training to other finance staff and customers as necessary.

  • Research and recommend new systems and procedures to handle new areas where no procedures exist, and handle special accounting programs.

  • Remain current and increase knowledge in related areas utilizing self-study and/or continuing education efforts.

  • Perform other duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES:

  • Bachelor's degree in Accounting or related field.

  • Has sufficient knowledge and experience in finance and accounting especially complex bank reconciliation, general ledger, financial statements and government reports.

  • Demonstrates expertise in computer skills, including use of Microsoft Office Suite, Lotus Notes, intranet and Internet, and various software applications and databases used in work efforts, especially Microsoft Excel.

  • A minimum of 5 years of private/corporate accounting or 2-3 years of work experience where 1 year is in public accounting.

  • Demonstrates above average English communication skills (written and oral).

Preferred Skills, Knowledge and Experience:

  • Demonstrates and maintains a current working knowledge of Generally Accepted Accounting Principles (GAAP), as determined by the Financial Accounting Standards Board (FASB), knowledge of nonprofit accounting, gift-in-kind accounting, auditing standards, financial reporting and cash management.

  • Certified Public Accountant preferred.

  • At least 1 year of work experience in a non-profit or development organization is preferred.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 5% of the time.

Sponsorship Data Management Specialist

JOB DESCRIPTION

Job Title: Sponsorship Data Management Specialist

Position Purpose:

  • Provides expertise and direction in ensuring integrity of and updated registered children (RC) information/data.

  • Ensures functionality of all sponsorship databases (Quezon City and AP Local SSUI) through regular monitoring and technical coordination with internal (e.g. ICT) and external (e.g. GCIT and Region) stakeholders.

  • Collaborates with Global Center, Region and Support Offices in terms of sponsorship data reconciliation and other sponsorship database services.

  • Analyses sponsorship data report generated in SSUI for Operations Programming purposes.

  • Demonstrates Christ-centered lifestyle to team mates, Program partner leaders and staff that model high standard of personal integrity/maturity, demonstrates servant hood and ensures Christ-centered commitments is foundational to every sponsorship process.

Major Responsibilities:

Child Database and System Management

  • Manages the implementation of the required sponsorship database version (SSUI) including horizon mobile in all area offices in collaboration with GCIT, Horizon Administrator both in the region and WVDF.

  • Administers basic to complicated technical application and troubleshooting.

  • Regularly keep track of System/Application updates and upgrade the system accordingly.

  • Monitors the security and risk management with regard to child information and sponsorship systems (hardware and software) including availability and implementation of the disaster management plan at the area offices.

  • Ensures implementation of all sponsorship systems and software’s support auditors by providing audit information during Area Program audits.

  • Facilitates sponsorship administration through reconciliation of information on the status of Registered Children (RC) with the decentralized (ADP) databases and various support offices. This also includes management of discrepancies.

  • Manages the security of the sponsorship databases.

  • Manages and monitors systems processes on sponsorship RC record management -Growth, replacement, child record drops and death notification.

  • Manages custody of sponsorship records of registered children in Phasing out APs and other confidential records in coordination with IT Support at NO level.

  • Manages data entry of GN notifications in GN Database and Horizon SSUI.

  • Coordinates with SOs and APs for GN related matters.

  • Facilitates GN monitoring and reconciliation between NO and SO in coordination with finance.

  • Manage the Child’s Data Quality (DQ) Review process in close coordination with GC and AP.

  • Ensuresimplementation of project closure business processes for closing APs in coordination with local horizon admin, GC and in accordance with the SO requirements/guidelines.

Sponsorship Technical Business Management

  • Ensures closure or resolution of all database issues/concerns in coordination with Local and Regional Horizon Administrator and Global Center Support Staff.

  • Builds the technical capacity of CDAs in the effective management of databases, horizon mobile and new innovations related to database.

  • Provides coaching and mentoring to Child Data Analyst ensuring effectiveness and efficiency of sponsorship databases at the decentralized locations.

  • Creates/revises technical business processes and ensures its proper implementation.

  • Orient new staff on managing SSUI and Horizon Mobile, as well as other SSUI and Horizon Mobile tools and guideline.

  • Conducts regular virtual meeting with CDAs in coordination with Sponsorship Quality Specialist (SQS)

Sponsorship and Monitoring

  • Generates and analyses and establishes trends based on Sponsorship Single User Interface (SSUI) reports and submit to Sponsorship Manager as basis for analysis and recommendation for Operations programming purposes.

  • Prepares and submit monthly, semi- annual and annual database management report to sponsorship manager. (RC Level, RFL, RC Death, Incident report and others)

  • Generates and store child’s list twice a year (mid and end of the Fiscal year).

  • Develops/enhances/implements tools for sponsorship data analysis as necessary for APs, and Operations, likewise output for Regional and Global use.

  • Facilitates Sponsorship Service Operations Indicators particularly GN analysis, on time reporting and monitor/follow-up/support area offices on concerns for improvement

  • Developssponsorship data report template/s as necessary for Operations and Partnership near area.

Performs other tasks as maybe relevant to the implementation of programs in her/his assigned areas.

  • Participates in organizational related activities

  • Prepare and submits monthly and other required reports to immediate supervisor

  • Participates in all team or organizational activities like meeting, consultations, planning, evaluation, spiritual nurture among others.

  • Prepares and submits Performance Agreements and Staff Learning and Development Plan and Performance Reviews to Sponsorship Manager

  • Seeks support from Sponsorship Manager for coaching and mentoring.

  • Supports emergency response, as necessary.

Qualification:

  • With bachelor’s degree in Information Technology, Management Course or equivalent substantial experience in using, managing systems and databases or IT and sponsorship operations and services.

  • At least 2 years of experience working with children and communities, staff training and coaching.

  • At least 2- 3 years of experience in computer related work or IT and in analyzing data. Preferably has a deep experience on sponsorship database management, sponsorship operations and business processes. Has experience in managing projects and people. Strength in data/systems management and basic troubleshooting.

  • Computer literacy; Strong computer skills including Word, Excel, PowerPoint

  • Strong problem solving, interpersonal, communication and people management skills (including facilitation)

  • Demonstrated knowledge of development theory, transformational development, area based development models, approached and issues.

  • Excellent communications skills (written and verbal)

  • Knowledge on child sponsorship, rights and responsibilities of children and community development.

Assistant Finance Analyst – Support Offices

PURPOSE OF POSITION:

This position will oversee financial information collected from Support Offices (SO). This position will assist in providing comprehensive financial report on support offices for analyses, forecasting, budgeting, strategic planning and other finance projects/ initiatives to ensure that financial commitments to the partnership and stakeholders are met.

MAJOR RESPONSIBILITIES:

  • Coordinate with SOs to ensure timely, accurate and complete submission of SO financial information.

  • Gather, consolidate and upload SO financial information into SunSystems and the Support Office database.

  • Assist in the administration of the Support Office database in SunSystems.

  • Prepare and maintain the SO Extract Table using relevant data extraction and reporting tools to produce data that will be uploaded in the OLAP Cube database.

Prepare various reports and analysis as needed by management:

  • Monthly/quarterly SO global financial reports.

  • Monthly global financial report.

  • Exchange gain and losses SOC analysis.

  • 3-month rolling funding forecast and balance sheet.

  • SO detailed report and validation.

  • Assist with report production and data request.

  • Various projects and deliverables as assigned.

  • Maintain proper documentation of current procedures to enhance current processes and propose improvements.

  • Actively engage with our audiences on social media channels.

KNOWLEDGE, SKILLS & ABILITIES:

  • Bachelors' Degree in Accounting or other related field.

  • Excellent MS Excel skills with proven ability to analyse data in order to provide clear summaries and highlight changes and variances.

  • Good oral and written communication skills including intercultural communication.

  • Organised and self-motivated with ability to work with colleagues from other countries, and meet deadlines consistently.

  • Detail-oriented and proactive.

  • Excellent spoken and written communication skills in English are required.

  • At least 2-3 years of experience in accounting and/or financial reporting and analysis.

Preferred Skills, Knowledge and Experience:

  • General knowledge of financial reporting.

  • Knowledgeable in Sunsystems.

  • Licensed CPA or equivalent is desired but not required4.

  • In-depth knowledge of full accounting cycle and has the ability to interpret financial management report.

  • Has experience customizing financial report templates that would fit to the needs of stakeholders.

  • Preferable to have work experience in a multi-national organisation.

Senior Strategy Analyst

*Preferred Location: Manila, Philippines; Position location to be determined by home country of successful canddiate within a jurisdiction (country or US State) where WVI is registered to operate.

PURPOSE OF POSITION:

Our Promise brings together the World Vision Partnership to tackle challenges of the future and deliver positive impact from our ministries to vulnerable children. As we enter into the fourth year of this strategy realization journey, we must accelerate the development of key organizational capabilities, complete unfinished business that has already started, and bring agility to pivot and re-focus based on the changing world dynamics.

The Strategy Realisation and Innovation (SRI) team is looking for a Senior Business Analyst who is a critical thinker and can problem solve with simplicity in the midst of complexity.

As a Senior Business Analyst you will be comfortable managing and coordinating across small, cross-functional assignment teams deployed to help solve complex problems that surface as we continue to realize Our Promise. You will be confident in engaging with all parts of the Partnership, bringing a macro strategic view to projects. You will be confident in applying strong analytical skills using available data to better understand strategic and operational issues that may impede our progress across any area of World Vision’s global operation. You will be able to execute root-cause analysis, and help functional teams develop explicit solutions that solve complex problems with agility and sustainability. With the support of the SRI senior leadership you will develop models, identify trends, test hypothesis and build compelling arguments in support of change and simplification.

You will be presenting to the highest levels of leadership within World Vision and engaged in high profile assignments that have the potential to radically transform all aspects of the organization. You will be adept at identifying key issues and problems that require escalation and resolution by leadership, and possess experienced business acumen to coordinate communications between stakeholders in so doing.

You will have a passion for the world’s most vulnerable children and a desire to see World Vision excel in all aspects of operations required to deliver http://ourpromise2030.org

KEY REPONSIBILITIES:

Our Promise Oversight:

  • Provide secretariat and program management support for executive leadership groups. E.g. SRSC, PRAC, DIGIT.

  • Tracking and reporting delivery from the portfolio of strategic initiatives sponsored by the SRSC / PRAC / DIGIT.

  • Developing, cascading, reporting and interpreting the Strategy Scorecard.

  • Supporting the network of strategy realization champions who partner in delivery, learning and development of strategy and innovation in their context.

  • Modelling Our Voice survey data to support the Our Promise culture and change management agenda.

  • Shaping, scoping and establishing effective delivery teams for initiatives required by key forums.

  • Escalating issues, clarifying risks, opportunities and dependencies to realisation within and between strategic initiatives and relevant functional change initiatives.

Problem Diagnosis and Business/data Analysis:

  • Engage with internal and external datasets to develop new insights that will guide World Vision’s work.

  • Conduct analysis, and create reports and input required to support evidenced based decisions.

  • Link diverse data sets to help WV leadership better understand operational dynamics, issues and possible solutions.

  • Demonstrate best-in-class analytical skills around complex data and draw out insights that are relevant and useful.

  • Collaboratively engage with, share approaches, and work with teams of embedded business and data analysts across the Partnership to bring alignment and expertise to assist and support project deliverables.

  • Work across federated entities and embedded resources within WV to establish end-to-end perspectives on systems, technical processes, resources and data.

  • Work with functional leaders and subject matter experts to identify opportunities to streamline business processes and simplify operations.

  • Collaboratively engage and unite WV internal stakeholders in the development of successful transformational solutions.

  • Work with best-in-class analysis tools to be efficient and effective at drawing out insights that are useful for decision making.

  • Strategy Development Competency:

  • Support the quality and integrity of Partnership and entity-level strategies, impact targets and Our Promise alignment.

  • Build credibility as a subject matter expert for WV’s end-to-end approach to strategy development.

  • Embed an agile, impact-led strategy development process that realizes Our Promise in a country context and integrates key features of our strategic imperatives.

  • Support ongoing efforts to strengthen strategy across all WV entities – tracking progress towards critical performance metrics and escalating areas of misalignment.

  • Maintain a body of knowledge across all entity strategies that informs, educates and equips others to deliver effective strategy creation and realization approaches.

  • Support continual improvement of strategy tools and training resources.

  • Anticipate changes taking place in the NGO/development sector before they happen so we can respond effectively.

KNOWLEDGE, SKILLS & ABILITES:

Education/Experience:

  • Master's degree preferred, in economics, business administration, public administration, international development or related field.

  • Broad and deep experience in several functions, esp. on international development and management and cross-functional senior management experiences within WV.

  • Formal qualification in project management or data analytics.

  • 5 years experience in business strategy and technical change implementation.

  • 5 years experience in detailed business and data analysis.

Competencies/Capabilities:

  • Ability to think globally and look at the macro, strategic issues to inform strategy choices and management process.

  • Thinks carefully about the likely effects on others of one's words, actions, appearance and mode of behavior. Selects the words or actions most likely to have the desired effect on the individual or group in question. Demonstrate ability to work effectively in a team.

  • Demonstrates ability to persuade, convince, or influence others to commit to actions or products, which he or she finds of value; convinces others by understanding their needs and relating the action or product to their needs.

  • Balances the needs and interests of various stakeholders and makes decisions involving competing goals, objectives and alternatives. Prioritizes tasks and redirects work effort in response to changes in priorities.

  • Identifies and analyzes situations and/or issues, considers options, develops and decides on solutions, recommends and/or implements and monitors appropriate solutions.

  • Acts in a candid and straightforward manner with others, honors his/her commitments and respects the confidentiality and needs of others.

  • Establishes a systematic course of action for self and others to ensure accomplishment of specific objectives. Balances the needs and interests of various stakeholders and the broader organization. Determines priorities and allocates time and resources effectively. Recognizes when there is enough data for a decision and the risk of not having all possible information is tolerable.

  • Makes decisions, takes actions or makes commitments, after considering the available courses of action and the needs and values of others.

Technical Competencies:

  • Project Management Skills: demonstrates an ability to manage and track ongoing delivery of projects, work with MS Project, Sharepoint, MS Teams, Google Docs, and other similar tools; and able to present information on progress and status reports using effective language, and in a visually appealing and effective manner using PowerPoint and the Microsoft Office Suite.

  • Business and Data Analysis: demonstrates strong attention to detail with logical and analytical competency around business processes, data analysis using Root Cause Analysis, process/workflow, and dataflow analysis skills. Technical skills in PowerBI.

  • Strategic Planning Knowledge and Skills: Demonstrates an ability to perform strategic business planning including identifying existing and emerging issues of strategic importance, overseeing analysis, strategy communication and opportunity recognition. Skills in developing position papers using research and strategic thinking is required.

  • International Development: Strong knowledge and understanding of humanitarian industry (relief, development, and advocacy), including how INGOs operate in the global and local contexts. Understanding WV current ministry and operations is critical.

  • Finance and Funding Knowledge: Applies understanding of the broad financial basis of the organization, strategic resource allocation, and understanding funding model.

  • Biblical Scripture Knowledge: Demonstrates knowledge of biblical scripture by accurately applying biblical scripture in decisions, recommendations, and actions.

  • Business Know-How:Applies a broad-based understanding of key business fundamentals with knowledge of World Vision’s organization, strategic relationships, and the business/political environment. Uses a high-level understanding of finance, operations, marketing, information systems, and human resources to manage across departmental and functional lines. Evaluates and manages risks to the organization at all levels.

  • Performance Management: Demonstrates ability to design and implement performance management system, monitor leadership performance, report and document performance, and develop recommendation for strategy development and goals setting.

  • Written Communication: Expresses ideas, thoughts, and concepts clearly and effectively in writing, using correct and appropriate grammar, organization and structure.

  • English Language Proficiency: The ability to speak, understand and write fluently in English.

Preferred:

  • Expert at MS Office application suite including MS PowerPoint and Excel.

  • Expert at using MS Excel including Pivot Tables, VBA, and similar functions to acquire and run desktop data analysis; and proficient in using tools such as Visio to present workflows and data flow diagrams.

  • Confident working in PowerBI and other data analytic platforms.

  • Familiar with Big Data analytical tools, techniques, and methodologies to harvest, aggregate, normalize, and draw analytical insight.

Work Environment:

  • The position requires ability and willingness to travel domestically and internationally up to 25% of the time.

IT Customer Experience Manager

*Preferred location: Manila, Philippines or Nairobi, Kenya. Other locations to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

PURPOSE OF POSITION:

The IT Customer Experience Manager (CXM) will focus on enhancing how World Vision Information Technology (WV IT) interacts with its internal customers via its web or mobile applications. The incumbent needs to have a strong understanding of WV IT's customers to be able to translate that into an improved digital experience.

Typically, the IT CXM must make use of three disciplines to improve internal customer experiences: customer loyalty management, customer relationship management and customer value management.

The key responsibilities for the IT Customer Experience Manager:

  • Regularly assess, design and implement better experiences for WV IT's internal customers using your wide range of skills including, insight gathering, research and service design thinking

  • Work with WV IT's regional operations leads to continually understand, define and then refine the customer base.

  • Facilitate workshops where you will be creating service design blueprints or designing new end-to-end, multi-channel customer journeys maps

  • Help create and then review the overall customer experience strategy and design principles to ensure WV IT is delivering a great service to its internal customers

  • Employ a variety of data-driven analysis tools and metrics such as best practice surveys to improve overall experience.

Individuals within the IT leadership job family have responsibility for activities that contribute to planning, creating and implementing an IT vision and strategy aligned with the company’s strategic business plan. They oversee the development of corporate standards, technology architecture, technology evaluation and transfer. They manage small to large teams of people responsible for developing and delivering IT solutions for the business and customers. Each role within this job family provides technical and business leadership to their organizations as well as to the business.

IT Leaders are also responsible for analyzing trends in technology, assessing the impact of emerging technologies on the business, providing solutions to address technology and business issues, and managing financial resources while ensuring the development of high-quality technology solutions. These solutions must be developed at the best possible cost and be aligned with customer and business needs while establishing relationships with employees and key internal and external stakeholders. They are also responsible for participating and leading the development of an IT governance framework that defines the working relationships and sharing of IT components among various IT groups within the organization.

To be successful, individuals must possess a combination of business, technical and leadership skills and competencies. This requires an understanding of client’s business needs, processes and functions. They also need a solid knowledge of IT infrastructure, architecture, applications development and support, networks, and computer operations. In addition, individuals working in this job family must have excellent communication skills and the ability to influence others.

MAJOR RESPONSIBILITIES:

Business and IT Strategy:

  • Implements the tactical components of the IT strategy at an Enterprise level.

  • Works with business partners to understand business needs.

  • Manages the development and implementation of IT initiatives to support business strategy.

Change Management:

  • Embraces and executes change through frequent, communication to staff and clients about the change and the impact of the change (individual and business).

  • Consistently advocates for the change.

  • Coaches staff through the change.

  • Identifies and removes obstacles to change.

Governance:

  • Provides input into demand management process and executes on plan.

Architecture:

  • Provides input to technology planning within a functional area.

  • Implements solutions consistent within current context of overall architecture.

Process Improvements:

  • Implements defined process improvements.

Finance:

  • Participates in the development of IT budgets.

  • Tracks and takes appropriate steps to stay within budget.

  • Provides high-quality services at optimal cost to customers.

  • Measures service performance and implements improvements.

IT Technology Development:

  • Develops and implements technologies to improve the performance of a business efficiency and effectiveness.

Service Level Agreements (SLAs):

  • Participates and provides input to the SLA development process.

  • Ensures internal SLAs are met.

Vendor Management:

  • Provides advice and counsel to the vendor relationship decision-making and contract development processes.

  • Reviews service provider performance.

  • Identifies and confirms performance problems and notifies contract managers.

Resource Management:

  • Meets regularly with team to gather work statuses.

  • Discusses work progress and obstacles.

  • Provides advice, guidance, encouragement and constructive feedback.

  • Ensures work, information, ideas, and technology flow freely across teams.

  • Establishes measurable individual and team objectives that are aligned with business and organizational goals.

  • Documents and presents performance assessments.

  • Recognizes and rewards associates commensurate with performance.

  • Implements organizational practices for staffing, EEO, diversity, performance management, development, reward and recognition, and retention.

Workforce Planning:

  • Identifies the roles, skills and knowledge required to achieve goals.

  • Ensures staff has the resources and skills needed to support all work initiatives within the assigned function or Center of Competency (COC).

  • Participates in IT workforce deployment activities.

KNOWLEDGE, SKILLS & ABILITIES:

  • Bachelor’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.

  • Requires experience in supervising and building relationships with people at a variety of levels.

The IT CXM will have a minimum of 7 years of experience in the following:

  • Conducting analysis of current-state IT services operations to identify customer and employee pain points across touchpoints (including online, service desk and mobile).

  • Developing a point of view on process and organizational changes required to improve customer and employee experience across touchpoints.

  • Assessing technology gaps and making recommendations for technology solutions to improve and connect IT service experiences for internal customers and employees.

  • Implementing process, organizational and technology changes with cross-functional stakeholders including business leaders, technology leaders and IT support employees.

  • Building business cases and calculating ROI on customer strategy initiatives.

  • Deep experience in the Media, Communications or IT Consulting industry.

  • Minimum of 3 years of previous strategic program experience inclusive of team leadership and project leadership.

  • Effective in written and verbal communication in English.

Preferred Skills, Knowledge and Experience:

  • Experience with customer experience design across digital and traditional channels.

  • Experience leading design-thinking workshops with customers and functional stakeholders.

  • Cross-Industry customer experience design.

  • Ability to monetize customer experience improvement via cost reduction value levers.

  • Exceptionally strong verbal and written communication skills.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally.

Assistant Finance Analyst – Cost Allocation Reporting & Analys

PURPOSE OF POSITION:

This position provides overall support to the Financial Reporting Service Center - Cost Allocation (FRSC-CAL) Reporting, Analysis and Centralization Group. It provides support to the Team Lead CAL on reports preparation for the Global Finance and other stakeholders from the Regional, National, Strategy, Capacity Building groups inclusive of other subgroups in FRSC relating to Cost Allocation. Also, this position plays a critical role for the smooth implementation of the FRSC-CAL Centralization.

MAJOR RESPONSIBILITIES:

Financial Reports preparation such as the following (but not limited to):

  • Support Costs Actuals vs Budget (SunSystems, Approved NO Annual Budget).

  • Regional Quarterly Scorecards.

  • Overall CAL Analysis both for NO Expenses (5xx) and Allocated Support Costs to the Projects (400).

  • Assists Lead FA on the preparation of CAL grant financial analysis.

  • Analytical support provisions to National Offices and other FRSC colleagues (e.g. Periodic CAL Audit Desk Review, CAL analysis requests from the FRSC-Regional Finance Analysts).

  • Prepare Adhoc analysis & Desk Reviews.

Data Validation:

  • Validation of CAL Transactions & Analysis Codes (e.g T1 Cost Centers vs T9 Allocation Types, T2:835 tracking/usage). This is inclusive of ensuring that NOs do the necessary adjustments on accounts with issues for accurate financial reports.

  • This procedure will help National Offices align their transaction and analysis codes to WV FFM Chart of Accounts.

Budget Review & Consolidation:

  • Assists on the review of NO Support Costs Budget Templates. (in coordination with PBAS group).

  • Assists Team Lead on the consolidation of FCSF (Fragile Context Special Fund) Requests from National Offices.

CAL Centralization –performing cost allocation in behalf of the National Office. It acts like a shared service group catering to all National Offices in the partnership.

This position acts as the primary support to the Team Lead in the operations of the CAL Centralization. Some of the tasks involved are the following but not limited to:

  • Assists the Team Lead in the overall management of the CAL Centralization Team.

  • Performs initial assessment of National Office structure before having these offices on board the CAL Centralization.

  • Provides capacity building to National Office, staff in the CAL Centralization team as well as Shared Service Centers.

  • Provides technical advice and support to National Offices (on issue resolutions) as well as to colleagues/other staff within the CAL Centralization team.

  • Monitors CAL Run Schedule approvals in the CAL Centralization Sharepoint in WV Central.

  • Runs monthly Cost Allocations for National Offices.

  • Helps out on some of the tool enhancements (e.g. CAL, Recon & Validation templates).

  • Helps out on the expansion of the CAL Centralization scope (e.g. additional National Offices).

Update CAL Training materials and documentation of manuals/ instructions such as those of the CAL tools and CAL Accounting Procedures whenever necessary as well as conduct of trainings.

Other CAL Related Tasks.

KNOWLEDGE, SKILLS & ABILITIES:

  • Bachelor of Science in Accountancy.

  • Leverage on Financial software and tools such as OLAP cubes, SunSystems, Infor PMQA, PowerPivot, PowerBI and the like.

  • Experience in Financial Analysis preparation.

  • Experience in a shared service environment.

  • At least 3 to 5 years of relevant experience, preferably with a Non-Government Organization (International/Local).

  • A general understanding in the operations of a Non-Government Organization (Multi-Cultural Organizations).

  • Proficiency in both oral and written communication.

  • Able to thrive in a multi-cultural organization.

Preferred Skills, Knowledge and Experience:

  • General knowledge and average experience on financial reporting and analysis.

  • Ability to extract, retrieve, read and analyze financial information.

  • Possess advance knowledge in MS Excel.

  • Ability to work in a fast paced team environment and have strong analytical problem solving capabilities.

Associate Dir., Child Sponsorship Global Production Service

PURPOSE OF POSITION:

The purpose of this position is to lead and be accountable for the Global Production of Child Sponsorship’s content features, reaching 2.7m child sponsors in 21 nations two-three times per year, representing 54 field office cultures (within World Vision’s $1bn Child Sponsorship line of business).

(Examples of the content features being centrally produced at scale include detailed child & community progress reports, child Christmas cards, letters and expression worksheets – all to demonstrate to sponsors the impact of their regular donation and/or to build a sense of personal connection with their sponsor child. The production output totals nearly 9m individual items annually, pulling from a multitude of data sources, with many 1,000’s of complex variations).

The Associate Director, Child Sponsorship Global Production Services is accountable to lead a team of 25+ permanent and temporary staff based in Manila across the following functional teams: production operations, project management, and quality assurance and analytics - with a total programme budget amounting to nearly USD$1m. The position also holds accountability for external vendor production tasks, systems capability and technical solutions to support continuous improvement and production efficiencies, budget/cost management, and quality assurance of the final products.

The role importantly needs to lead with and advocate for industry best practices in business efficiency processes and approaches, applying continuous improvement methodologies, and periodically evaluating emerging technologies and external services to affirm the integrity of the business case for global production services, balancing cost and risk management. The role is a member of a dynamic international leadership team of colleagues reporting to World Vision International’s global head of child sponsorship marketing and engagement.

The position interfaces with and is required to influence partners, entities, vendors and stakeholders across the World Vision partnership both locally and globally. Ultimately the role seeks to serve vulnerable children and their sponsors through producing the best content features that enable deep personal engagement, empowering them to transform their own lives.

The ideal candidate will possess: proven leadership in a multi-cultural global production services/ operations environment; programme management/leadership experience; a high level of analytical and problem solving skills; a natural inclination to process improvement and optimization; high inter-personal skills, track record of team empowerment, mentoring and respect for the individual; solid communication skills, both oral and written with the ability to persuade/influence others; and strong organization skills for prioritization of individual and team work.

MAJOR RESPONSIBILITIES:

Strategic & Operational Planning:

  • Develops strategic objectives and operational annual plans as part of the partnership-wide goals for Sponsor Engagement with input from Child Sponsorship Marketing & Engagement Lead Team, and other partnership stakeholders.

  • Defines strategic production choices and recommends sequencing and pacing towards improved quality production delivery year on year.

  • Creates environment for direct staff team and cross-functional partners to effectively plan and execute on all production content features, working especially with National Office (NO) Coordination Team and Field Engagement Team.

  • Partners effectively with Directors of Child Sponsorship Content and Child Sponsorship Experience for all sponsor engagement feature business requirements and quality definitions.

  • Actively contributes to the future state sponsor experience ideation and innovation plans to surprise and delight our sponsors.

Programme & Project Management:

  • Leads a complete operations programme management view of all planned production services in any Fiscal Year (FY), showing milestones and dependencies on other services.

  • Ensures systematic programme and project tracking and reporting are upheld as required by the Senior Director and other stakeholders – assuring consistent accountability to key milestones and interdependencies.

  • Effectively monitors and manages timeliness, performance, costs and budgets of the overall operations programme and individual projects within.

  • Negotiates successful alternative plans as appropriate to keep the overall goals and deliverables on course.

Production Services Operations:

  • Leads a ‘just in time’ global production services mindset for sponsor engagement feature production that require information from the child/programme so that sponsors receive the very latest information.

  • Leads the effective workload balancing, pacing and sequencing of global projects dependent upon field office and support office needs, and internal resource constraints.

  • Defines and produces analytics, measurements and regular reporting that demonstrates timely delivery of global production services.

  • Seeks and develops opportunities for streamlining of work/effort through outsourcing to reduce work cost and effort.

  • Partners effectively with internal service providers to ensure dependency deadlines are met.

  • Regularly assess the project needs and manage any increase or reduction of staff required in working with the Director, Sponsorship Business Services.

Quality Assurance & Continuous Improvement:

  • Defines and manages criteria for the total quality management of global production services content, to ensure quality assurance processes and enabling systems are embedded as a work priority and philosophy.

  • Creates, inspires and fosters an ongoing environment and culture for continuous improvement of all production services and processes to occur, bringing both field and market facing stakeholders together to prioritize and agree best improvements.

  • Defines and produces analytics, measurements and regular reporting that demonstrates quality assurance of global production services.

  • Evaluates emerging technologies and external services to affirm the integrity of the business case for global sponsor engagement production services, balancing cost and risk management, as well assuring continuous process efficiency and quality improvement.

  • Leads and designs recommended organizational capability developments with cross-functional partners to ensure continuous process efficiency and feature improvement.

  • Lead/collaborate with and contribute to continuous improvement and innovation development testing and scaling plans with internal partners (e.g. centralized printing, data digitization).

Vendor Management & Stakeholder Engagement:

  • Leads the selection and management of external vendors and consultants to provide essential outsourced services that are suitable quality, cost effective and timely to meet the overall operational programme plan.

  • Leads the development and management of internal communications to ensure transparent operational management communications.

  • Leads and provides proactive engagement and regular reporting with Child Sponsorship Leadership Team.

  • Participate in internal and external networks as a contributor, learner, and / or collaborator in order to assure strong linkages with interdependent initiatives.

  • Represents and supports Senior Director, Child Sponsorship Marketing & Engagement where required in leadership team and stakeholder engagements and communications.

Team Leadership, Management & Development:

  • Manage the Sponsor Engagement Global Production Services team, equipping them to effectively deliver on the annual objectives, plans and projects. Regularly assess the staff needs based on production services forecast and manage any increase or reduction of staff required in working with the Senior Director.

  • Set performance agreements and manage with ongoing review and feedback including adjustments as required.

  • Support in their development including continual updating of knowledge and skills with industry best practices and analytical/workflow tools.

KNOWLEDGE, SKILLS & ABILITIES:

  • Degree in business administration, operations or related field or extensive equivalent experience.

  • Demonstrated success in leading production or operations with process or product improvement in a global organization with complex organisational structure/relationships.

  • Demonstrated expertise in building effective work relationships with both local and dispersed colleagues, and ability to manage and lead horizontally across the organization.

  • Critical thinking and capability of generating consistently accurate and useful information to inform strategic planning and decisions.

  • Intermediate to advanced annual strategic and financial planning experience, including monthly reporting against plans, highlighting risks or issues to timelines, budgets and dependencies.

  • Ability to effectively communicate with many different functions, cultures and levels in the organisation (orally and in writing). Fluency in English.

  • A broad understanding of non-profit operations and commitment to World Vision´s objectives, ethos, core ministries, Mission Statement and Core Values is mandatory.

  • Extensive experience in program and operational management of complex end to end processes requiring influence on multiple indirect staff teams.

  • Extensive international experience in working across cultures and within complex organizational structures.

  • Project Management certification.

Preferred Skills, Knowledge and Experience:

  • Strong analytical skills, catalyst for improvement and innovation, problem solving involving multiple disciplines.

  • Broad knowledge of child sponsorship and development programming, preferably with World Vision.

  • Flexible and willing to travel per World Vision policy.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 5% of the time.

Corporate Services Manager, GCMO

PURPOSE OF POSITION:

This position will provide leadership and oversight in managing the stewardship of the workplace facilities and resources and in providing corporate services in support to the goals and objectives of various groups being served and undertakes continuous improvement of processes, services and stewardship practices. Responsible in planning, managing and coordinating all the different aspects of the offices’ operations in the area of administration, real estate, security and safety, space and facilities management

MAJOR RESPONSIBILITIES:

Office Management:

  • Responsible for the day to day management of the Corporate Services Team, mentoring and guidance including utility, safety and security personnel and technical contractors in the performance of their tasks and deliverables.

  • Plans and oversees the operations of Corporate Services and Facilities program to maximize the utilization of facility assets.

  • Responsible for developing and maintaining short and long range facility plans that meet GCMO’s needs.

  • Spearhead initiatives and projects in architectural and engineering planning and design, including space and installation management. Ensures that facilities are fit for purpose, provide value for money and are in compliance with local laws.

  • Provides best-in-class preventive maintenance programs for all technical assets within the Facility Management responsibility.

  • Assist Location Leader for the internal processes and recommend and implement procedural or policy changes to improve operations.

  • Prepares and manages annual budget for corporate services department including items such as office maintenance/repairs and office supplies and materials, equipment including renovations and refurbishment.

  • To provide Regional GRE/Corporate Services Director a regular corporate services report in terms of operations and other financial concern.

  • Manage leasing of facility space. Review contracts and agreements to ensure that the organization obtains the best quality of facility.

  • Ensure contracts provisions, insurance requirements, and government regulations and safety and security standards are strictly adhered to.

  • Oversee the process of the renewal of all permits/certification and other requirement for the compliance of government such as Mayor’s permit, business permit, BIR, Optical Media Board, Sanitary, etc.

  • Manage technical review of all real estate assets including space optimization, leasehold improvements, cost benefit analysis.

  • Conduct regular evaluation and present proposal using cost benefit methodologies such as “repair or replace”.

Administration:

  • Develop, communicate and implement policies and procedures that enhance operations and promote stewardship in the following areas:

  • Purchasing.

  • Travel bookings.

  • Janitorial/Messenger support services.

  • Asset inventory and security.

  • Facilities management including critical equipment preventive maintenance.

  • Safety and Security.

  • Oversee following functions: purchasing, janitorial, pest control, safety and security support services, asset inventory and office maintenance.

  • Ensures the safety and security of the staff, assets and of the office premises by implementing effective safety and security policies and procedures, create core security requirement mandated by OCS in coordination with other entity

  • (WVDF) and Regional Security Team to ensure that the security strategy appropriately supports the operational program.

  • Develop the office premises to showcase World Vision’s global ministry.

  • Review service provider contracts and agreements to ensure that the office obtains the best quality service and customer support from outside vendors and providers in full compliance to statutory requirements.

Works with vendors to negotiate in the purchasing or leasing of equipment and maintenance service contracts for CS department.

Oversee the CS budget and adheres to best stewardship practices to keep in line with the annual budget. Work towards identifying cost avoidance or expense reduction opportunities and implements effective and efficient strategies that can be standardized globally.

Effectively communicates and trains staff to carry out new methods and procedures in line with the departments objectives.

Develop performance indicators that will periodically evaluate the success of the department and measuring the progress in an effort to identify potential improvements that are in line with the GRE/CS strategic objectives.

Create and maintain the GCMO CS SOP and Facilities handbook and guidelines.

Carries out additional responsibilities and projects as assigned by manager.

KNOWLEDGE, SKILLS & ABILITIES:

  • Bachelor’s degree or higher in one or a combination of these fields: Real Estate, office administration, facility management, engineering or related field.

  • A minimum of 5 years managerial experience in one or a combination of the following functional areas: office and facility management, construction and maintenance services, corporate services administration, and related field.

  • Prior work experience in a World Vision office strongly preferred, and familiarity with World Vision’s global ministries, systems, and processes.

  • Licensed First Aider – BLS Support (Red Cross).

  • Certification for Occupational Safety and Health Training3.

Preferred Skills, Knowledge and Experience:

  • Excellent communication and interpersonal skills, especially with a diverse staff in a cross-cultural environment.

  • Has excellent customer service mindset and skills.

  • Adept in operating MS Office such as Excel, Word, Powerpoint, Visio, Corel and Lotus Notes.

  • Technical knowledge in office critical equipment such as ACU, FDAS, security and access control system, electrical panel board, ATS, and others.

  • User knowledge in CAD and other design systems.

  • Knowledge of Occupational Safety and Health Standards.

  • Construction Project Management.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 10% of the time.

Impact Monitoring & Evaluation Technical Director - VisionFund

PURPOSE OF POSITION:

The purpose of this position is to lead efforts to build a body of evidence to link VisionFund’s microfinance activities with child well-being outcomes and other transformational impact, aligned with WV’s Our Promise strategy. This role will commission and manage impact evaluations, the evidence from which will enable VisionFund (VF) to improve its products, services, and partnerships to achieve greater impact, and also to provide convincing narrative to support sustainable funding objectives.

The further purpose of this position is to establish a structure and process for consistent focus on outcomes and impact through regular monitoring and evaluation so that VisionFund can adjust its culture to be impact-led and client-focused. This position will also build the capacity of VF staff to collect and analyse impact data.

This position will work in partnership with World Vision (WV) personnel focused on impact to ensure complete alignment of VFs activities with WV Our Promise impact objectives.

MAJOR RESPONSIBILITIES:

Strategic & Technical Lead for Impact Evaluations:

  • Identify gaps in VF’s evidence of impact on children and HHs.

  • Develop strategy for obtaining evidence of VF’s impact, especially related to child well-being outcomes, and linked to Our Promise and the SDGs.

  • Commission specialist consultants and academics to conduct research and/or impact evaluations and oversee all such projects.

  • Direct and manage impact evaluations conducted by VF staff.

  • Explore potential for joint evaluations with sector partners.

  • Based on results of impact evaluations and other related analysis, identify individual interventions and packages of interventions that result in sustainable, positive impact on communities, individual households, and children.

  • Create proposals for impact evaluations to be included in grant applications.

  • Create reports and presentations related to impact for specialist and non-specialist audiences.

  • Represent VF in relevant forums as speaker and delegate.

  • Identify, analyse and summarise evidence coming from project evaluations and research studies in VF. Where possible, leverage evidence produced by WV to fulfil VF’s needs for evidence around impact.

Develop Standard Processes to embed Impact Focus in all VF Global Centre (GC) [a.k.a. head office] Teams and Microfinance Institutions (MFI):

  • Provide technical advice to VF Global Centre (GC) teams, MFI senior leaders, and to VF Senior Executives to achieve sustainable impact at scale across the entire VF network.

  • Support the development of VF and MFI strategies to ensure realistic impact goals are embedded in all strategies and implementation plans.

  • Work with Operations and other GC teams to develop a standardised process to embed impact goals and outcome/impact monitoring in all strategies and business plans.

  • Collaborate closely with GC PIP (Products, Innovations, and Partnerships) Team to assess opportunities to improve VF’s impact, and to review existing products and services to ensure maximum impact.

  • Establish with MFIs and VF GC teams the approach and capabilities required to implement monitoring systems and processes to an agreed level of quality.

Build Capacity of VF GC Teams, MFIs and Staff to evaluate and achieve Sustainable Impact at Scale:

  • Actively promote best practices across all MFIs to improve quality of impact data and analysis.

  • Create a plan to improve the institutional capacity of VF to conduct impact evaluations and incorporate findings into operations.

  • Identify knowledge gaps related to impact and create training material for staff based on priority of need.

  • Identify evidence for marketing and brand-positioning purposes.

  • Support VF MFI and GC to enhance their understanding of impact of microfinance facilitate their ability to demonstrate results to various stakeholder audiences.

  • Share findings and lessons learned within VFI and WVI through dissemination of technical reports, data summaries, info-graphics and other innovative presentations.

Maintain Alignment and Collaboration with WV and other VF Partners and Stakeholders:

  • Maintain active relationships with WVI impact specialists, ensuring the VFI’s impact evaluations, etc., are entirely aligned with WV Our Promise.

  • Work in close collaboration with WV’s Global Livelihoods team to ensure complete alignment, and to build hard evidence of impact in all joint programmes.

  • Spend time with MFI senior management teams and with WV National Offices in establishing which evidence-based packages of interventions to help smallholder farmers provide sustainably for their children.

  • Remain up-to-date with research relevant to economic development and advise VF senior leaders.

Any other reasonable duties as requested.

KNOWLEDGE, SKILLS & ABILITIES:

  • Master’s degree in at least one of agriculture, business/commerce, microfinance, or development studies.

  • 10 years’ work experience in international development.

  • 10 years’ experience of conducting impact evaluations in either academic or business environments, with a considerable portion of that research conducted in the field.

  • Minimum 5 years’ experience of leading and commissioning impact evaluations.

  • Experience of establishing programme quality measures and processes.

  • Experience of building the capacity of field teams to collect relevant data and information.

  • Experience of building the capacity of teams to design and conduct small impact evaluations.

  • Experience in building collaborative partnerships for increased field level impact.

Experience of measuring outcomes and impact from economic development programmes such as:

Savings groups

Credit to develop agricultural and other livelihoods

Insurance

Training

  • Exceptional understanding of the role of economic development in transforming communities, empowering women, and improving the lives of children, both through personal experience and academic learning.

  • Exceptional ability to form good working relationships, requiring highly developed people-skills both face-to-face and in writing, and in all virtual forms of communication.

  • Effective in written and verbal communication in English.

Preferred Skills, Knowledge and Experience:

  • Effective at public speaking.

  • Effective in written and verbal communication in Spanish and/or French.

Work Environment/Travel:

  • The position requires ability and willingness to travel internationally up to 30% of the time.

  • The position may be home based, which means that the job-holder must be comfortable not working in direct contact with colleagues, and must have the self-discipline necessary both to achieve agreed goals, and to maintain work-life balance.

Child Sponsorship Business Coordination Partner (2 Positions)

PURPOSE OF POSITION:

The CS Business Coordination Partner contributes to the communication and implementation of a portfolio of initiatives and processes with Field Offices and/or Support Offices. It is responsible for the development and maintenance of close and effective work relationships with field/support offices participating in the initiatives/processes, and for communicating and coordinating activities. It serves as the point of contact to connect the GC project teams and the participating offices.

The role involves cooperating with key people from the project management group of the Sponsorship Global Coordination Services team (SGCS), and collaborating with specific group of RO/NOs/SOs in order to achieve objectives of multiple projects/processes supported by the SGCS. It supports the planning, monitoring, dissemination and reporting requirements of the SGCS. It provides streamlined communication and centralized coordination for/with Field Offices / Support Offices to achieve the objectives of multiple projects and initiatives.

KEY RESPONSIBILITIES:

Project implementation, communication & representation, conflict/problem identification and resolution, and risk management:

  • Work directly with field/support offices and the project management services group of the SGCS to complete planned activities within established timeline and through agreed process. Contribute to the overall success of the portfolio and program objectives of the SGCS.

  • Monitor and report to project coordinator/manager the progress of multiple activities, including follow-up and tracking of responses and submissions of required project documents.

  • Assist project management services group in gathering and analyzing information for project reporting and work planning.

  • Apply communication tools, protocols and processes to help develop and maintain positive customer relationships with participating field/support offices.

  • Disseminate project information to participating offices.

  • Provide regular updates to the participating RO/NO/SO about project/process status, progress, issues.

  • Organize, prepare and facilitate regular and ad-hoc face-to face or online meetings and activities with field/support offices.

  • Bring to GC project meetings the interests, request, questions, concerns of participating offices.

  • Escalate to Manager and project leads all issues, support needs, business risks that emerge from activities and engagements with participating offices.

  • Coordinate with field/support offices the implementation of work-around/resolution to address issues or manage risks, including connecting GC teams with the field/support office.

  • Perform other duties as may be required by the project with approval from manager.

Contribute to work planning, improvement of work processes/tools, and development of the CS Business Coordination Partners Group:

  • Participate and actively contribute in the regular integrated work planning of the CS Business Coordination Partners Group.

  • Support the periodic review of the processes, protocols, templates, tools used by the group by providing feedback, sharing lessons and recommending improvements.

  • Participate in service quality reviews.

  • Assist manager in implementing improvements or changes.

  • Train or coach new CS Business Coordination Partners or other team members – develop and implement training/coaching plan as needed.

KNOWLEDGE, SKILLS & ABILITIES:

  • Bachelor’s degree in Business Administration or Management or related field.

  • Diploma or course in Project Management, Management or related field.

  • 3 to 5 year experience in project management or coordination or related role in a multi-national or INGO.

Preferred Skills, Knowledge and Experience:

  • A broad understanding of non-profit operations. Commitment to World Vision´s objectives, ethos, core ministries, Mission Statement and Core Values is mandatory.

  • In-depth knowledge and skills in planning and project management. Use of generally accepted project management tools.

  • Proven knowledge of project management, including 2 or more years managing projects.

  • Diploma or certification in project management desired.

  • Strong analytical, organizational, problem solving and time management skills.

  • Excellent communication skills, both verbal and written, as well as negotiation and administrative abilities. Competent in the use of Microsoft Office computer programs including Word, Excel and PowerPoint.