Job Opportunities with World Vision Rwanda

World Vision Rwanda has worked with the vulnerable children of Rwanda, their families and communities, since 1994.
Currently, World Vision Rwanda has a commitment to bring hope and help to children and communities in the country through a range of holistic, integrated projects that promote change and improve well-being. Every year, about 1.2 Million people especially children benefit from World Vision Rwanda’s programmes, which currently operate in 24 of 30 districts throughout Rwanda.

Thank you for your interest in working with World Vision Rwanda!

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Cluster Manager

JOB OPPORTUNITY

Cluster Manager

World Vision International (Rwanda) is a child focused Christian humanitarian organization implementing development programs in 24 Districts of Rwanda.

World Vision Rwanda seeks to hire a highly qualified, dedicated and experienced national for the position of Cluster Manager. The position will be based in Buranga Cluster and reporting to the Regional Manager.

Purpose of the position:

The Cluster Manager provides leadership, support and management to the APs within the cluster by ensuring that all project plans are developed and implemented timely, that they strictly adhere to the required standards and achieve set targets on child well-being. The Cluster Manager will lead in programme design and execution making certain that an empowerment approach is prioritized while continuously mobilizing additional resources and building strong relationships with key stakeholders.

The manager communicates World Vision’s Christian ethos and demonstrates a quality of spiritual life that is an example to others.

The major responsibilities include:

  1. Leadership and Management of Cluster

  • Promote WVR’s Vision, Mission, Core Values and key NO and partnership standards and practices among staff and partners ensuring that these are the core foundation of all work in the programme area.

  • Develop a personal vision to impart, motivate and drive cluster staff towards WV’s vision for the communities

  • Promote a biblical world view among communities in order to attain mind set change from dependency syndrome

  • Foster the development of a culture of teamwork, excellence, execution and accountability focused on results.

  • Ensure implementation of partnership performance standards, principles and initiatives within the programme

  • Promote integration of projects and operations from all funding streams and WVI ministry pillars; Transformational development (TD), Advocacy and Humanitarian Emergency Affairs (HEA).

  • Demonstrate biblical servant leadership as a role model in empowering people

2.

Quality Assurance and Accountability

  • Engage the Regional Manager for ongoing support related to quality assurance of all projects under the programme.

  • Take charge of quality assurance processes in the ADP ensuring that sponsorship and design, monitoring and evaluation (DME) standards are adhered to.

  • Implement internal controls, ensuring compliance with pre-determined World Vision requirements, FFM, controls and procedures and manage cluster assets

  • Engage sector specialist in relevant projects in order to make certain that technical approaches, protocols and policies are strictly followed.

3

Knowledge Management and Innovation

  • Facilitate documentation and sharing of innovation and better practices with NO & SO

  • Make certain that the cluster prepares success stories for use in marketing and sharing with donors

  • Innovatively contextualize development models in the local context

  • Compile monthly, quarterly, and bi-annual programme management reports according to set standards

  • Ensure that tools are in place and in use to systematically track and report data on child well being targets

4.

Networking

  • Actively participate in the Joint action development forum (JADF) at sector and district levels ensuring that child-well-being are prioritized and that WVR is well represented.

  • Collaborate and network with other NGOs, government departments, church leaders and community leaders, ensuring participation of all stakeholders in program development, monitoring and innovation

  • Identify and build capacity of CBOs in project management for sub granting.

5.

Resource Mobilization

  • Mobilize additional resources for the ADP through regular proposal writing and active participation in the grant acquisition and management (GAM) team.

  • Monitor international donor trends (multilateral and bilateral) and adapt appropriately for grant acquisition

  • Build and strengthen relationships with local donors and government in prepositioning for local resource mobilization

6.

Child Protection and Well-being

  • Promote child participation in programme activities such as in planning and monitoring making sure their contribution is respected

  • Ensure child protection policy and structures are observed to promote child well-being and prevent child abuse in the cluster.

  • Empower local leaders to protect children from child violations and abuses

  • Facilitate sensitization of children including RCs, guardians/parents and other stakeholders about children’s rights and responsibilities.

7.

Human Resources Management and Development

  • Identify training needs of programme staff and ensure development plans are developed and implemented

  • Manage the performance of programme staff assisting them to perform better

9.

Other:

  • Participate in National Office events.

  • Plus any other assignment given by line management or senior leadership

Required skills and experience

  • A bachelor’s degree in development studies, agricultural & natural sciences, economics, and social sciences or in a related discipline.

  • A masters degree in a development related discipline will be preferred

  • Minimum five years experience in programme/project management and proven track record in managing successful projects

  • Experience in acquisition and management of large grants

  • Deeper understanding of a Programme Cycle

  • Strong understanding of community empowerment models

  • Strong development facilitation and community organization skills

  • Excellent Communication skills (written and verbal)

  • Strong team leader with excellent interpersonal skills

  • Ability to work with minimal supervision.

Salary:

  • The salary is commensurate with qualifications and experience:

How to apply:

Should you wish to apply for this position, please go to http://careers.wvi.org/job-opportunities-in-rwanda

If this is your first time applying online via the World Vision International careers website, you will need to register an account along with your application details. This site will provide you with additional functionality, such as saved searches and email alerts. Registration requires minimal information to create your account. Further details will be collected during the application process

All applicants must apply using our online application system, CVs received via email or standard post will NOT be considered.

In case you face any challenges in applying, please let us know on [email protected](no applications will be accepted through this email)

The closing date for submission of applications is 29th November, 2018; no late applications will be accepted

As a child focused organization, World Vision is committed to the protection of children and does not employ staff whose background is not suitable for working with children. All employment is conditional upon successful completion of all applicable background checks, including criminal record checks

Donor Liaison Coordinator

JOB OPPORTUNITY

Donor Liaison Coordinator

World Vision International (Rwanda) is a child focused Christian humanitarian organization implementing development programs in 24 Districts of Rwanda.

World Vision Rwanda seeks to hire a highly qualified, dedicated and experienced national for the position of Donor Liaison Coordinator. The position will be based in Kigali and reporting to the Communications and Public Engagement Manager.

Purpose of the position:

The purpose of this position is to lead the National Office servicing of World Vision US Mega and Major Donors who primarily support major fundraising campaigns, such as the “Every Last One [ELO]” campaign. The Donor Liaison Coordinator will collaborate with appropriate World Vision US Departments (primarily Donor Liaison Manager & Vision Trips Manager) and the appropriate National Office Departments (primarily the National Director, Sector Directors/Managers, Area Programme Managers, Finance and Supply Chain) to enhance the mega and major donor experience. The expected results will be increased financial support of National Office programmes; increased awareness of, and advocacy for the National Office programmes and strategy by World Vision US Mega and Major donors; as well as mutual transformation (donors and beneficiaries, as well as World Vision US and National Office staff).

The major responsibilities include:

Major Activities

End Results Expected

Coordination of US donor/sponsor/supporter/funding partners’ visits, from the technical (understanding and communicating the full extent of a need to donors, pre-visits, etc.), to executional considerations (logistics, accommodation, communication between visitors and local community members, etc.)

  • Visiting guests comply with World Vision Rwanda guest relations guidelines, policies and procedures; they are briefed on our child protection policy, given a security brief, and provided enough updated information on World Vision Rwanda’s work via attractive information pieces (e.g. a visitors’ guidebook on Rwanda) and other relevant publications.

  • A task schedule and master calendar for all key operations or activities to be carried out by all World Vision US visitors is developed and always updated in good time by the job holder.

  • Trip experiences by donors, potential donors, church partners, sponsors and supporters to Rwanda are positive and memorable. The job holder coordinates with World Vision US to host donor and sponsor trips to Rwanda by mobilizing key stakeholders and carrying out pre-visits in good time to ensure positive and memorable visits.

  • Ensure that tickets for World Vision Rwanda visitors are bought or re-confirmed on time and flight arrangements are made as per schedule.

Compile and submit impact stories across the ELO Signature Initiatives (Water, Economic Empowerment & GIK) for sharing with World Vision US

  • The job holder submits monthly and final trip reports to the Communications & Public Engagement Manager and World Vision US, with recommendations for future trips planning. These for use and reference by World Vision Rwanda senior staff potentially travelling to the US / engaging partners from the US.

Support World Vision Rwanda’s fundraising efforts through sharing and submission of solid stories on beneficiaries’ lives (success and need stories), which will contribute to profiling our work as a leading NGO in Rwanda to donors and potential donors

  • There is increased awareness of, and advocacy for World Vision Rwanda’s work in Rwanda; support to World Vision Rwanda’s strategy objectives by and among donors/potential donors/supporters/church partners affiliated to World Vision US.

Cultivate, maintain, and service relationships between World Vision Rwanda, and Major and Mid-Level donors from/affiliated to World Vision US

  • The jobholder actively participates in identifying key sites for future visits by donors/supporters/church partner/filming crew visits to Rwanda by carefully understanding the unique needs for each audience.

Develop and lead in the implementation of onboarding Area Programme & Technical Staff about the critical components of a Vision Trip so all participants are involved in engagements with Major and Mid-Level Donors and Churches from the US as required

  • Selected technical and field teams understand how to develop and identify high-impact stories and materials, and how to communicate and handle donors/supporters/visitors affiliated to World Vision US.

  • World Vision staff speak with one voice about ending violence against children, our technical expertise, evidence of impact, emergency responses and policy positions when it pertains to US donors, Vision Trips and the ELO Campaign.

  • Field staff understand our organizational narrative and can communicate this to donors and filming partners from/affiliated to World Vision US, when speaking about our work, when it pertains to US donors, Vision Trips and the ELO Campaign.

Collaborate and support the Communications & Public Engagement team with documentation / gathering significant change stories, photography, videos and media visibility

  • The jobholder provides significant change stories, photos, videos, and potential media pieces from World Vision US-funded projects and Area Programmes in Rwanda. Frequency dependent on Vision Trip Schedules and the completion of other World Vision US deliverables. Stories written for World Vision US may be used for World Vision Rwanda for efficiencies.

  • The job holder supports the Communications & Public Engagement team in promoting visibility across field offices.

KNOWLEDGE, SKILLS AND ABILITIES

List education, knowledge & skills, licenses preferred, and all experiences required to perform this position in a fully competent manner.

  • Understanding of transformational development and ability to translate technical language into language that is easily understandable by donors required

  • Excellent communication and public relations skills with strong English language capability (written and oral) and ability to clearly communicate complex ideas and principles required

  • Experience with personal computing, email and general office productivity software (e.g. Microsoft Office Suite) required

  • Experience hosting or working with US groups of donors or visitors highly preferred

  • Experience with non-government organization preferred

  • English writing experience with a news agency, marketing organization, NGO or International organization preferred

  • Technical experience with video and still photography preferred

  • A committed Christian with a high level of cross-cultural interpersonal skills, personal maturity, and proven ability to influence multiple stakeholders

  • Ability to handle multiple responsibilities at the same time preferred

  • Must be available for significant travel time to projects

Qualifications: Education/Knowledge/Technical Skills and Experience

  • Bachelors Degree in International Relations, Marketing, Communications, Community Development, or any other field relevant to this role.

  • At least 5 years experience working with high-level donors within the context of an International NGO.

  • 2-3 years prior English-writing experience, with either a local or international news agency, marketing organization, or NGO.

  • 1-2 years experience with still photography, story-writing, case study writing, and videography acquired from either formal or on-the-job training.

  • Sound understanding of transformational and community development, with the ability to translate technical information to a language easily understood by donors and partners

  • Skilled in personal computing, email, and general office productivity software (e.g. Microsoft Office Suite) and other programmes for uploading and downloading information.

Salary:

  • The salary is commensurate with qualifications and experience:

How to apply:

Should you wish to apply for this position, please go to http://careers.wvi.org/job-opportunities-in-rwanda

If this is your first time applying online via the World Vision International careers website, you will need to register an account along with your application details. This site will provide you with additional functionality, such as saved searches and email alerts. Registration requires minimal information to create your account. Further details will be collected during the application process

All applicants must apply using our online application system, CVs received via email or standard post will NOT be considered.

In case you face any challenges in applying, please let us know on [email protected](no applications will be accepted through this email)

The closing date for submission of applications is 28th November, 2018; no late applications will be accepted

As a child focused organization, World Vision is committed to the protection of children and does not employ staff whose background is not suitable for working with children. All employment is conditional upon successful completion of all applicable background checks, including criminal record checks

Chief Executive Officer, VisionFund Rwanda

PURPOSE OF POSITION:

  • Lead VisionFund Rwanda, a Christ centered Microfinance Institution (MFI) organisation that positively impacts the lives of many families and children through the delivery of appropriate financial services and training.

  • Create a self-sustaining business with strong foundations (people, process, systems) that is capable of growing while managing risks.

  • Manage an effective and efficient operation, delivering to challenging financial and social performance targets.

  • Work closely with World Vision Rwanda to develop integrated livelihoods programs, and thereby obtain funding from the partnership and donors to grow the operation.

  • Finally to deal with all regulatory issues and lead the organisation through the process of conversion into regulated deposit taking institution in the near future.

KEY RESPONSIBILITIES:

To ensure that the vision, mission, purpose, goals, objectives and outputs set by VisionFund International (VFI) and approved by the Board are fully implemented, complied with and met:

  • Develops, monitors and implements short and long term business plan.

  • Develops key performance indicators as per VFI and Board guidelines.

  • Ensure that the plans are cascaded to implementation groups and staff.

  • Reports plan compliance regularly.

  • Prepare monthly reports as required.

Fund Sourcing:

  • Negotiates effectively with creditors, grant bodies and other financial institutions.

  • Ensure compliance with conditions.

  • Timely and quality reporting.

  • Diligently manage and close grants and related projects.

  • Follow up with open grant audit issues.

  • Financial Management:

  • Ensures that annual financial projections, reports and budget are prepared for the board on time.

  • Recommends yearly budget for Board approval and prudently manages VF MFI’s resources within those budget guidelines.

  • Ensures that effective and efficient financial management system is installed and maintained.

  • MFI is profitable or on track to be.

Risk Management:

  • Ensures that all loans are prudently disbursed.

  • When licensed, ensures savings products are effectively priced and delivered (subject to MFI).

  • Ensures that effective internal control and risk management system is established and maintained.

  • Ensures effective liquidity management.

  • Ensure effective banking and financial systems are in place and are regularly updated.

  • Effective Integration with WV and Effective Promotion of Organization Relations: Integration strategies are fully understood, communicated and practiced.

  • Actively promote joint livelihoods projects with World Vision.

  • Ensures that both VFI and VF MFI and its mission, programs, products and services are consistently presented in strong, positive image.

  • Develops networks and strategic alliances to positively influence the economic policies.

Policy Formulation and Implementation:

  • Formulates and implements guidelines, procedures, internal regulations that are consistent with the policies set forth by the Board of Directors, VFI and the industry regulators.

  • Ensures that the institution complies with the requirements of the Central Bank other regulators and all VFI policies.

  • Prepares the MFI policies for new regulations.

  • People Leadership & Culture: Provide effective Christ centered leadership and drive the right organizational culture.

  • Approves and confirms staff appointment, promotion, demotion, termination and transfer.

  • Embedding of People & Culture policies & procedures.

  • Ensure recruitment of competent senior and middle management.

  • Ensures effective staff development, succession planning and performance management systems are in place at all levels.

  • Compliance to Regulations: Ensures that the institution complies with each of the requirements of the Central Bank and other regulators.

  • Lead the process of conversion into regulated deposit taking institution when the times come.

KNOWLEDGE, SKILLS & ABILITIES:

Required:

  • Must be a committed Christian, able to stand above denominational diversities.

  • Attend and lead daily devotions.

  • The following may be acquired through a combination of formal or self-education, prior experience or on-the-job training:

  • Minimum a Masters degree in Business Administration, Finance, Accounting, Management or some other related field.

  • Must have at least ten (10) years of work experience in senior management in a combination of the following: micro-enterprise lending organization, banking institution, a progressive corporate environment, international business, or economic and business development institution.

  • Must have a clear understanding of micro finance industry and technology.

  • Must have worked experience in regulatory environment and better with institution that intermediate savings.

  • Determined personality with initiative, perseverance and the ability to motivate and manage a team.

  • Capability and willingness to lead the organization forward.

  • Ready to comply and live up to and in accordance with the organization Ideals and Core Values.

  • Be a good trainer, facilitator, mentor and coach.

  • Very good communication and marketing skills.

  • Very good knowledge in economic and financial topics.

  • Strong analytical and problem solving skills.

Working Environment:

  • Office environment: typical office based and frequent travel to fields (30% traveling and 70% office based).

  • Travel: 25-30% -visiting branch offices in-country. Occasional international travel.

  • On call: Yes, outside normal working hours.

Sr. Director, Faith & Development Field Support & Initiatives

*Position location to be determined by home country of successful candidate within a jurisdiction (country or U.S. State) where WVI is registered to operate.

PURPOSE OF POSITION:

The position ensures F&D support for programs across all contexts to deliver on OP2030. Specifically, the position provides overall strategic and management leadership in all F&D field facing support and initiatives in the areas of fragile context and disaster management, church partnerships and faith engagement, innovation and impact, and spiritual nurture of children ensuring pivotal and critical contribution to the well-being of children within the OP2030. Working together with the field facing team leads, ensure that well thought out strategies and plans in the field facing areas are delivered with the highest standard of excellence and contribution to the partnership. Provides thought leadership for learning, reflection, and innovation in the field facing areas for documentation, dissemination and use across the partnership.

KEY RESPONSIBILITIES:

Set F&D Strategic Direction and Priorities for Field Facing Support and Initiatives:

  • Within the context of the Partnership strategy drive role of F&D as a key contributor to holistic CWB in the areas of fragile context and disaster management initiative, church partnerships and faith engagement, innovation and impact, and spiritual nurture of children.

  • Work with relevant SDOs, NDs, , GC sector leads as well as F&D regional and national staff to implement GFOs OP2030 implementation plans, especially SI5Reflection action plans.

  • Support realisation of Partnership F&D projects (fragile context strategic initiative etc).

  • Support strategic church partnerships and faith engagement for CWB at local, national and regional level, innovation and impact, and spiritual nurture of children.

  • Work with and provide inputs to global technical sectors to ensure F&D integration in the development, mainstreaming, and strengthening of approaches, project models, policy and guidance, capacity building and learning resources related to fragile context and DM initiatives, church partnerships and faith engagement, innovation and impact, and spiritual nurture of children.

  • Lead in the discernment and development of biblical narrative, insights, and guidance related to fragile context and DM initiatives, church partnerships and faith engagement, innovation and impact, and spiritual nurture of children.

  • Support Programs across contexts to apply Partnership guidance related F&D (Spiritual root cause analysis in assessments, partnership with churches/FBOs in implementing Core Project Models, ensuring holistic ministry in grants, SNC in Sponsorship’s community engagement etc).

  • Develop and/or adapt policy and practical and actionable guidance for F&D in fragile context and DM, church partnerships and faith engagement, innovation and impact, and spiritual nurture of children (including collaboration to develop global minimum standards and M&E tools on these areas).

  • Ensures F&D learning and innovation in fragile context and DM, church partnerships and faith engagement, innovation and impact, and spiritual nurture of children. are documented and communicated.

Cross-sector F&D Integration:

  • Champion cross-sector collaboration for F&D integration in fragile context and DM, church partnerships and faith engagement, innovation and impact, and spiritual nurture of children.

  • Ensure F&D in fragile context and DM, church partnerships and faith engagement, innovation and impact, and spiritual nurture of children contexts is effective, agile, and fit for purpose, incorporating the best and innovative practices from internal and external to the organization.

  • Identifies, explores and acts on improvement opportunities in the above areas.

  • Support for Management, Coaching and Leadership Development:

  • Provide support to team members for continuous capacity building and leadership development.

Support for Overall F&D Direction, Policy, and Leadership Development:

  • Provide support to PL and other key stakeholders in partnership wide initiatives related to F&D policy, guidance, and protocols.

  • Provide support to PL in identifying potential staff for succession planning and set up a leadership development plan.

  • Provide support in reflection and learning on F&D issues both internally and externally.

KNOWLEDGE, SKILLS & ABILITIES:

Required:

  • Post graduate degree in a relevant field and/or 10 years work experience in a leadership role in humanitarian development industry.

  • In-depth understanding and work on children especially the most vulnerable in developing and preferably, fragile contexts.

  • In depth understanding and work with churches, faith based organizations and other faith groups.

  • Minimum 10 year experience in a leadership role in the humanitarian and development industry.

  • Broad experience and commitment in working with children.

  • Broad experience in relationship building and working with churches, faith based organizations and other faith groups.

  • Exposure to fragile context work.

Work Environment:

  • The position requires ability and willingness to travel domestically and internationally up to 30% of the time.

Director, Digital Donor Experience

*Preferred locations: London, Seattle, Toronto or Melbourne. Position location to be within a jurisdiction (country or US State) where WVI is registered to operate.

PURPOSE OF POSITION:

As an organisation we need to make a significant transition from being an extremely effective direct marketing organisation to being one led by a focus on donor engagement and transformation that creates vibrant and passionate communities of supporters globally who are strong advocates of World Vision and our mission. The Donor Experience Director will focus on this transition and specifically how we can create amazing experiences digitally that will transform our donor’s engagement with us and make them passionate advocates for our cause.

KEY RESPONSIBILITIES:

Global Influence at a Senior Level:

  • Work with Support Office Marketing Leaders and other Marketing & Resource Development leaders to develop compelling donor engagement strategies digitally.

Global Platforms and Architecture:

  • Ensure that our global digital investments and platforms are giving strong investment returns.

Capability Development:

  • Work with smaller offices to improve basic digital capabilities and donor analytics to improve fundraising.

Team Leadership:

  • Leadership across all Strategic Marketing initiatives.

KNOWLEDGE, SKILLS & ABILITIES:

Required:

  • Significant experience in leading change in a complex environment.

  • Strong digital background and experience of implementing winning consumer-facing digital solutions.

  • 10-15 years in marketing, fundraising or related role, including 5-7 years at a senior management level with demonstrable success in achieving growth.

  • Ideally minimum 5 years of experience leading a marketing function within one of the largest World Vision Support offices and / or Minimum 7 years of experience leading a marketing function within a global organization.

  • Master’s degree or equivalent in strategy or marketing.

  • The post-holder must have an active Christian faith.

  • An understanding of international development and an empathy for people living amid poverty or oppression.

  • The post-holder must have an active Christian faith.

  • Strong marketing and strategy skills with working knowledge of change management principles.

  • Exceptional interpersonal skills and able to win the confidence of a broad range of different stakeholders including leaders from a variety of cultural and professional backgrounds.

  • Demonstrated ability to guide, edit and assure clear, brief and compelling written and visual communications. Ability to synthesize complex concepts for a wide variety of audiences.

  • Experience of working in a global and multi-cultural environment.

  • Supportive and influential engagement with senior partners internally and externally, including leadership groups and peer directors.

Preferred:

  • Marketing strategy

  • Digital strategy

  • Understanding of marketing strategies, with the ability to develop strategic and tactical communications plans and outline the resources required to implement them.

  • Demonstrable experience of managing teams, and managing freelance and agency staff.

  • Experience of setting, implementing, monitoring and measuring marketing plans and ensuring delivery against agreed targets.

  • An understanding of international development and an empathy for people living amid poverty or oppression.

Work Environment:

  • The position requires ability and willingness to travel domestically and internationally up to 50% of the time.

Product Operations & Customer Service Manager – LMMS

*Position location to be determined by home country of successful candidate within a jurisdiction (country or US State) where WVI is registered to operate.

PURPOSE OF POSITION:

The Last Mile Mobile Solutions (LMMS) is a suite of innovative digital solutions for digital beneficiary registration/digital identity, distribution planning, reporting and management of both in-kind and cash distributions, and a growing set of solutions providing digital project monitoring, data analysis, and data visualisation. The LMMS programme is operated as a semi-autonomous, self-funded business unit within WVI’s Disaster Management Team. While managing the rollout and deployments of all the different LMMS solutions, this role is to also re-imagine the ‘customer support’ so customers are delighted, customer support is scalable, and customer support is broadened to focus on the people, processes, and organisational culture required for robust, predicative, and dynamic information management, not just technology. Annually, the projects using LMMS have a combined financial value of between $200-500 million USD and approximately 10 million beneficiaries.

KEY RESPONSIBILITIES:

Create and implement the Strategic Customer Support Experience:

Lead the reimagining and reorganisation of the LMMS client support department so that it is fit for the future. This includes:

  • Research ‘best in class’ customer service organisations in other industries to gather insights with can be applied in LMMS.

  • Reimagining ‘client support’ so that it is less dependent on people and therefore scalable.

  • Broadening customer support from a focus on technology to a focus on the people, processes, and organisational culture required for robust, predicative, and dynamic information management.

  • Leading change management processes at a ‘field’ level to influence how organisations responses are staffed and structured.

  • Influencing organisational design and changing mind-sets to ensure robust support of information management and cash based programming at scale.

  • Determine what metrics LMMS should be tracking and implement them (satisfaction, churn rate, efficiency, activity, etc.)

Managing the rollout and deployments of LMMS system:

  • Engage with Business Development team to transition software sale and pre-sales support into production deployment of the systems (ensure License, Maintenance and Service Level Agreements are in effect and valid).

  • Manager ID and server license assignment to clients to unlock software functionality

  • Manage and grow responsible staff assigned for deployment. This includes overseeing and ensuring the following is completed:

  • Liaising with technical deployment teams before, during and after deployment installations to ensure that the deployment practices have been completed correctly.

  • Ensure deployment team is adequately trained with all necessary skills and qualifications.

  • Creatively grow the roster of deployable LMMS technical specialists.

  • Organising and facilitating user trainings (user and technical trainings and/or Training of Trainers) for critical HEA operations including GRRT and RRRTs.

  • Coordinating and maximising the utilisation of LMMS resources, national office staff and LMMS technicians to support emergency deployment and external client deployment needs.

Fundraising and Sales:

  • Grow ‘repeat’ sales of LMMS - Ensure customer retention is a key result of the LMMS customer service experience.

  • Customers ‘promote/sell’ LMMS to other organisations.

  • Lead on proposal designs and content writing.

  • Lead on proposal development which secures new clients and significant growth.

  • Lead the design of innovative applications for LMMS based on user engagement and market knowledge with the aim of securing new clients.

High Level Technical Support (Level 3):

  • On call for Level 3 technical specialists emergency support needs for WVI and Partner LMMS user Agencies (Oxfam, Medair, etc).

  • Troubleshoots higher-level technical issues – verifying deficiencies in code and assisting in priority setting of discovered issues.

  • Supports WVI and external clients’ highest-level technical support personnel to redress issues and to ensure quality deployments of code and/or patches.

  • Provides documentation and training on new software releases as required.

  • Works with WVI Help Desk team to understand the application and to develop adequate procedures for triaging reported issues.

Manage & Oversee Database Configuration and Support for Clients:

  • Ad hoc requests from clients for database access and updates. (Write native SQL scripts and create binary files for their execution).

  • The creation of baseline database for clients.

  • Inspects client databases for integrity at Roaming Server and National levels as required.

  • Leverages Report Writer and scripting tools for ad-hoc report or query generation.

  • Supports amalgamated data storage facilities by working with IT on design of physical SQL databases and on implementing design plans.

KNOWLEDGE, SKILLS & ABILITIES:

Required:

  • Masters degree in User Design, Customer Support, Information Technology or Computer Science supplemented with an MBA is highly preferred. Or 5-7 years of a mixture of software exposure, customer support experience, and humanitarian/development design, monitoring, and/or accountability.

  • High ability to quickly ‘learn on the fly’ while having fun is mandatory.

  • Over 7 years of customer support experience in software, DME, or other forms preferred.

  • Software testing experience of mobile and web based software platforms and use of and experience with configuration of Application Servers in particular Apache TomCat preferred.

  • Direct experience with MySQL. Exposure to third-party SQL tools and/or alternative SQL databases preferred.

  • Previous use of the LMMS portfolio of solutions is preferred.

  • Humanitarian field experience with substantial exposure (3-5 years) to aid agencies’ beneficiary, commodity, cash and aid assistance business processes under chronic and rapid emergency contexts. Must have field emergency deployment experience.

  • Substantial experience (5+ years) in capacity building pertaining to software systems and in provision of technical support to software system users.

  • Must have experience that indicates strong client-service focus in capacity development and issue resolution (responsive to requests, professional interactions, troubleshooting).

  • Experience in requirements analysis and gathering from humanitarian agencies.

  • Comfortable with computer network administration (CISCO certifications preferred).

  • Use of SQL scripting.

  • Familiar with Java based applications and the Java development environment.

  • Additional exposure to different databases and their management (such as PostGres).

  • Project management certificate preferred.

  • Evidence of networking certificates (such as CISCO certifications) preferred.

Preferred:

  • Experience with Human Centred Design processes.

  • Customer service experience with a track record of delighting customers.

  • Ability to define problems, review data and draw valid conclusions.

  • Significant DME experience in humanitarian, especially fragile, contexts.

  • Attention to detail and capable of narrowing down technical issues by working with clients to isolate and confirm issues.

  • Ability to influence stakeholders.

  • Excellent interpersonal skills and great communicator.

  • Focus on quality of processes, methods and products.

  • Self-driven learning: Seeks out new architectures, techniques or tools for application development.

  • Demonstrates personal integrity and trustworthiness.

  • Understanding of key challenges for aid agencies in rolling out mobile and other digital platforms in remote areas.

Response Programmes Director

*Country location to be determined based on response.

*Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

PURPOSE OF POSITION:

The Response Programmes Director oversees/leads the Sector Programming Team, including Program Officer(s), Design Monitor Evaluation (DME), Humanitarian Accountability and Information Management. The Programme Director supports the Response Director (RD) and Operations Director (OD) in designing the response strategy and operations plan and works in close coordination with both.

The Response Programmes Director is responsible to manage grant acquisition, assessments, monitor and humanitarian accountability and liaises with Support Offices (SOs), and international donors.

Response Programmes Director is part of the Response Senior Leadership Team. Response Programmes Director will coordinate/advise with Response Director (RD)/Senior Leadership Team (SLT) go or no go for proposals.

KEY RESPONSIBILITIES:

Establish, lead, resource and staff the programmes unit to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to National Office (NO) capacity building in the area of emergency response in coordination with NO leadership and Human Resources (HR).

  • Determine Programmes organisational structure and staffing plan with HR.

  • Work with HR to recruit and deploy Programmes staff and plan for capacity development.

  • Ensure Programmes staff handovers are conducted.

  • Develop Programmes budget in coordination with Finance.

  • Support RD and Finance in developing Response Budget, ensuring strong alignment and coordination with Operations team during budgeting and budget management process.

  • Plan for Programmes Unit transition/integration with NO, where applicable.

Lead the programme planning process to ensure alignment with context, humanitarian needs, response strategy as well as operational feasibility and technical quality:

  • Support development of operational intent plan to align with funding allocations ensuring operational feasibility and

  • technical quality.

  • Support Sectors and Operations Director to draft response plan.

  • Work with Grants, Acquisition and Management (GAM) to coordinate grant acquisition.

  • Write Operational Intent inclusive of targets.

  • Prepare project RACIs (responsible, accountable, consulted, informed) for new grants.

Oversee donor liaison and advocacy is undertaken to resource operations plan to address humanitarian needs. The Response Programmes Director will ensure that the GAM team undertake the following activities:

  • Monitor and analyse donor opportunities to ensure they align with operational intent.

  • Communicate humanitarian needs identified through assessments, monitoring data and community feedback to in-country donors and Support Offices International Programmes Groups.

  • Represent World Vision with potential donors (ECHO, DFID, EU, OFDA, etc.) including bilateral, multilateral and corporate.

  • Collaborate with Advocacy to influence donor funding strategies when appropriate.

  • Liaises with SOs regarding donor priorities and opportunities for funding.

  • Support Finance in the allocation and tracking of response funding to ensure response strategic priorities are funded and effective leveraging of available funding.

  • Support mapping of all funding sources with Finance.

  • Support funding allocation process (Private Non Sponsorship & grant opportunities) in coordination with Finance, Response Director and Operations to reflect response strategic priorities, operational realities and ensure compliance with relevant funding regulations.

  • Support Finance to track donor funding allocation and commitments to ensure response strategic priorities are funded.

  • Oversee development and submission of project proposals to donors to resource operations plan.

  • Develop project proposals with Operations, Advocacy, Finance and relevant Support functions and ensure stakeholders have the opportunity to review proposals and raise issues prior to submission to donors.

  • Ensure proposals are aligned with the operational plan, sector DADDs and standards.

  • Ensure proposals are aligned with accountability standards and basic DME requirements.

  • Maintain donor and SOs communications to facilitate funding acquisition.

  • Support Finance to ensure an up-to-date funding matrix.

Ensure support for Finance to establish grant management system to guarantee fulfillment of donor requirements:

  • Support Finance to conduct grant orientation or grant start-up workshops for relevant staff.

  • Plan and manage donor reporting to ensure that all donor requirements are met.

  • Support Finance with monitoring of grants for compliance with grant requirements.

  • Oversee planning, implementation, analysis and sharing of findings from assessments and program monitoring.

The Response Programmes Director will ensure that the DME team undertake the following activities:

  • Design and implement community consultation processes to ensure understanding of World Visions role, planned interventions and provide opportunities for input and feedback into programme and project designs.

  • Design and implement Information Provision plan to ensure that accurate and reliable information about the programme is made available and shared with communities in a timely and accessible manner.

Establish and support implementation of complaint and feedback mechanisms:

  • Document, implement and monitor complaint and feedback systems to ensure timely responses to communities.

  • Consolidate and analyse community complaint information to inform Operations and response management of key issues raised by beneficiaries.

  • Coordinate Humanitarian Accountability planning and learning with other accountability focused INGOs and LNGOs.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 3-5 years in leadership role in the humanitarian assistance and development sector, with a significant portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Experience in program management and implementation of multi-sectoral emergency response projects.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Work experience as Program Officer at least for 1-3 years in a country other than the home country.

  • Strong team leadership skills.

  • Emotional Intelligence (self awareness, managing emotions and those of others, remaining calm/composed, dealing with ambiguity and change).

  • Understand Humanitarian Industry and have proven experience within a relief setting.

  • Effective in written and verbal communication in English.

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders.

Preferred:

  • Previous experience working in complex emergency/rehabilitation settings.

  • Experience coordination with INGOs and other key stakeholders-High degree of negotiation and persuasion skills.

  • Ability to work with a reasonable level of comfort in high tension and high security risk situations.

  • Ability to maintain performance expectations in diverse cultural contexts psychologically stressful environs and physical hardships.

  • Ability to facilitate the creation of cross-functional project teams and the development of national strategies.

  • Excellent time-management and prioritization.

  • Demonstrates openness and transparency.

Response Director

*Country location to be determined based on response.

*Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

PURPOSE OF POSITION:

The Response Director (RD) has primary responsibility for directing the response from strategy to implementation, inclusive of performance and oversight of all aspects of the response. She/he should develop and maintain an efficient, cohesive team, while ensuring effective coordination and relationships with the other agencies, officials, beneficiaries, donors and all areas of the Partnership.

KEY RESPONSIBILITIES:

Develop and monitor implementation of response strategy that addresses WV strategic goals to meet humanitarian needs:

  • Lead response strategy development with National Director (ND), Regional Leader (RL), Partnership Executive Team

  • (PET) and other senior stakeholders.

  • Ensure primary and secondary information on needs inform strategy formulation.

  • Ensure context analysis informs strategy development.

  • Consult with ND and RL to ensure National Office (NO) strategy and plans (including Child Wellbeing targets) are taken into account in

  • response strategy formulation.

  • Ensure strategy aligns with anticipated capacity.

  • Monitor appropriateness of strategy in addition to implementation of strategy and transition plans.

Ensure response is staffed to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to NO capacity building in the area of emergency response in coordination with NO leadership and Human Resources (HR).

  • Determine response organization structure with ND and HR.

  • Conduct high-level workforce planning with HR and mobilise surge functions as required.

  • Oversee the recruitment of the RDs direct reports.

  • Ensure defined accountabilities under the Emergency Management System (EMS) are clear for each function including Term of Reference (TOR) objectives and qualitycriteria.

  • Ensure HR works with EMS functions to identify workforce requirements.

  • Ensure HR plans for capacity building with EMS functions.

  • Ensure HR develops performance planning and review processes that include quality criteria.

  • Ensure HR establishes a staff care function and mechanisms that support staff well-being.

  • Consult ND to plan Response team transition/integration.

  • Ensure adequate internal communications mechanisms are in place to ensure policies, information and decisions are shared with staff as appropriate.

Establish and maintain effective working relationships with humanitarian actors, government representatives, World Vision stakeholders, the media and general public:

  • Represent the response in Partnership Executive Team and Partnership Coordination Team (PCT) (where activated).

  • Identify and highlight areas of conflict to Response Senior Management Team (SMT), ND, RL and Partnership

  • Executive Committee (where activated).

  • Create and maintain collaborative relations and where appropriate partnerships with government, other NGOs, UN

  • agencies, civil society, churches, bi-lateral missions and donors.

  • Participate in consortium meetings and Response related national coordination meetings.

  • Ensure World Vision is represented at relevant technical and coordination mechanisms in-country.

  • Serve as an organizational spokesperson for media interviews, advocacy initiatives and other public events.

Develop and plan response to achieve response strategy goal and objectives:

  • Provide oversight to funding allocation (i.e. Private Non-sponsorship or PNS, grants, etc) to ensure alignment with

  • strategy and humanitarian needs.

  • Ensure response programme development meets World Vision and international standards.

  • Ensure that adequate funding to address humanitarian needs is acquired.

  • Ensure Advocacy staff are empowered to integrate advocacy across sectors and to develop child-focused advocacy positions which are aligned with strategy and organisational priorities, in strong alignment with NO and Response

  • Operations teams.

  • Facilitate the signing of MOUs and contracts, with donors, Support Offices (SOs) and other relevant stakeholders.

  • Ensure appropriate waivers are in place to facilitate timely response implementation.

Implement response programme in accordance with commitments to meet international and WV standards:

  • Ensure that accessible beneficiary feedback mechanisms are established and functioning.

  • Ensure staff establish community accountability methods across all of the response program.

  • Monitor and identify risks to programme quality and coordinate resources to address them.

  • Ensure that all programmes are implemented, monitored and evaluated according to set plans and that agreements

  • with donors, SOs and other stakeholders are adhered to.

  • Ensure management meetings address quality risks, relevant monitoring data and community feedback.

  • Initiate resourcing mechanisms and ensure financial and material (in-kind) resources are managed according to WV

  • standards, donor and SO agreements.

Initiate response funding mechanisms with support of ND, RL & Regional HEA Director (RHEAD):

  • Ensure that funding is managed and accounted for in compliance with donors and Support Offices agreements and WV standards.

  • Ensure that programme and projects audits are planned and conducted as per WV audit regulations and donor government requirements.

  • Ensure that audit reports are responded to and recommendations implemented.

Ensure that response meets World Vision minimum quality standards and supports program improvement, reflection, learning and innovation:

  • Ensure previous response learnings from Global learning facilitator are reviewed in program design.

  • Encourage the incorporation of best practice and innovation in program design.

  • Ensure all functions have quality planning sessions to meet quality objectives of their TOR.

  • Ensure achievement level of all function quality objectives is monitored monthly and reported.

  • Ensure risks that prevent the achievement of quality objectives are reported and rapidly addressed.

  • Ensure mechanisms are established to identify, document, and share lessons learned with Partnership.

Oversee Security function, planning and implementation to ensure response staff and organisational safety and security:

  • Ensure staffing of Security function.

  • Provide oversight to implementation of security protocols as per CSR.

  • Facilitate inter-agency coordination for information sharing and intelligence sharing.

Ensure response internal and external reporting requirements are met:

  • Liaise with Programmes and Info Management to ensure internal and external reporting requirements are planned for

  • and reports are prepared.

  • Review and submit partnership programme reports.

  • Prepare and submit monthly management reports.

  • Ensure internal response coordination & information sharing mechanisms are functioning.

Ensure that response staff have appropriate housing, offices and information/communication systems:

  • Ensure that staff have access to appropriate office space/equipment, information/communication systems/equipment

  • and other facilities which enable them to carry out their responsibilities.

  • Ensure that all response vehicles and other equipment are well managed and maintained.

  • Where necessary, ensure that relevant staff have access to appropriate housing.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 5-7 years in leadership role in the humanitarian assistance and development sector, with a significant

  • portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Experience in serving as an organizational spokesperson to media and other external audiences.

  • Effective in written and verbal communication in English.

Preferred:

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders as well

  • as staff.

  • Ability to work in coordination with other humanitarian organizations.

  • Ability to analyse and make decisions in challenging situations in the absence of specific guidance and/or full

  • information.

  • Ability to communicate and model to staff positive behaviours which help them remain resilient and effective in dynamic and high pressure environments.

Work Environment:

  • Work hours are often in excess of 12 hours per day during difficult periods of the response.

  • Responses are often mounted in insecure or natural disaster-prone contexts, which may disrupt normal work patterns

  • and generate staff safety issues.

  • Work and housing environments may at times be well below normal standards in terms of facilities, equipment, food availability and hygiene.

Response Operations Director

*Country location to be determined based on response.

*Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

PURPOSE OF POSITION:

Response Operations Director leads the Operations team and oversees the implementation of the response activities. He/she transforms the response strategy into implemented reality, managing day-to-day sector activities and providing technical guidance to the Programmes team for design and programme quality.

KEY RESPONSIBILITIES:

Ensure program planning is informed by technical standards and operational viability:

  • Contribute to planning of sector requirements for people, funding and supplies.

  • Ensure all program designs are based on needs assessment findings (primary & secondary data) and analysis,

  • targets the most vulnerable/chronically and is operationally viable.

  • Ensure all programs refer to technical standards, consider government standards and are aligned with Strategic

  • Guidance and Do-Assure Dont Do (DADDs) for the First Phase of Emergency Responses and Sector Packages.

  • Ensure inclusion of advocacy issues and cross cutting themes are considered in design.

  • Ensure programs and projects are measured according to technical standards and Child Well-being targets.

  • Ensure Operations Plans are developed and implemented with community engagement, taking into account local capacities and utilising Do No Harm/Local Capacities for Peace (DNH/LCP).

Establish, lead, resource and staff Operations unit to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to National Office (NO) capacity building in the area of emergency response in coordination with NO

  • leadership and Human Resources (HR).

  • Determine Operations organisational structure and staffing plan with HR.

  • Monitor recruitment and deployment of Operations staff and plan for capacity development.

  • Ensure Operations staff handovers are conducted.

  • Develop Operations budget in coordination with Finance, ensuring strong alignment and coordination with

  • Programming team during budgeting and budget management process.

  • Plan for Operations transition/integration.

Conduct response operational planning to ensure effective coordination and timely delivery of response activities:

  • Plan and facilitate detailed operational plan and delegate responsibilities to carry out plan.

  • Ensure Accountability mechanisms are in place for Community and stakeholder feedback.

  • Planning process considers community requirements (i.e. timelines) and progress is monitored by Design, Monitoring & Evaluation (DME).

  • Facilitate planning between sectors to meet overall program goals.

  • Facilitate requirements planning with Support Services.

  • Ensure collaborative planning with external stakeholders such as UN Agencies, other NGOs and Government ministries where possible through coordination mechanisms.

Oversee implementation and monitoring of operations to ensure achievement of response goals and objectives and inform operational improvement:

  • Monitor results against sector plans and address identified issues.

  • Monitor expenditure reports and take corrective action with Finance and Programs.

  • Review Monitoring & Evaluation (M&E) and Accountability data with Sectors and Programs to identify and address any issues for operational improvement.

  • Review context analysis with Programs and Liaison for Operational Intent adaptation.

  • Review findings of learning events and evaluations with Programs to make operational improvements.

  • All evaluations of sector interventions are planned with DME to assess effectiveness and timeliness.

Oversee development and implementation of operations reporting systems to support timely and accurate reporting:

  • Establish and implement internal reporting system in coordination with DME.

  • Ensure Operations provide input for grant/donor and program milestone and reports to Programs.

  • Write report on quality risks and their resolution and submit to Response Director on regular basis.

  • Ensure that Operations meets reporting requirements for Clusters, Ministries and/or in-country stakeholders.

Ensure implementation of response operations according to safety standards with support from the Security function:

  • Organise security assessments for all field operations that inform a security plan.

  • Implement the recommendations of the security plan for all field operations.

  • Ensure security incident reporting protocols are complied with by operations staff.

  • Ensure Operations staff adhere to security standards for staff movement and communications.

  • Work with Security to ensure safe and effective Civil/Military relationships with armed actors.

Ensure operations meet WV minimum quality standards and support improvement, reflection, learning and innovation in sectors:

  • Ensure previous sectors learning from Global Learning Facilitator are reviewed.

  • Encourage the incorporation of sector best practice and innovation.

  • Ensure sector have a quality plan to meet quality criteria and minimum sector standards.

  • Ensure achievement of all function quality criteria is monitored and reported regularly.

  • Ensure risks limiting achievement of objective to quality criteria are reported & rapidly addressed.

  • Ensure mechanisms are established to identify, document, and share function lessons learned.

Coordinate with Support Services function for ongoing provision of funds, staff, equipment, vehicles and supplies to ensure timely implementation of operations:

  • Ensure Ops submit clear and timely budgets and funds requests to Finance.

  • Ensure Ops submit clear and timely staff plans to HR and immediately advises on changes.

  • Ensure Ops follow Finance procedures to rapidly process payments to suppliers.

  • Ensure Ops submit vehicle requirements to logistics and follow vehicles management guidelines.

  • Ensure Ops submit communications requirements to ICT and follow ICT procedures.

  • Address delays in Support Services to Response Manager for rapid resolution and waivers.

Identify, report and refer operational blockages caused by external actors to Liaison to be addressed through external advocacy:

  • Establish operation team protocols where sector and geographic leads identify and report where external actors are

  • delaying/preventing implementation.

  • Refer issues delaying implementation to Liaison to resolve through inter-agency coordination and/or government

  • relations.

  • Ensure protection issues are reported and addressed in coordination with Advocacy.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 5-7 years in leadership role in the humanitarian assistance and development sector, with a significant

  • portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Experience in program management and implementation of multi-sectoral emergency response projects.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Strong team leadership skills.

  • Emotional intelligence (self awareness, managing emotions and those of others, remaining calm/composed, dealing

  • with ambiguity and change).

  • Effective in written and verbal communication in English.

  • Academic and on-the-job training in at least one of the support services or response-sector relevant areas.

Preferred:

  • Understanding of the international humanitarian system, particularly the systems, structures and key actors.

  • Understanding of the key accountabilities that must be maintained in a response (beneficiaries, donors, peers).

  • Ability to lead operational planning processes.

  • Strong communication skills (oral and written) with ability to express ideas and concepts clearly and persuasively with

  • senior internal and external stakeholders.

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders as well

  • as staff.

  • Ability to work in coordination with other humanitarian organizations.

  • Ability to analyse and make decisions in challenging situations in the absence of specific guidance and/or full information.

  • Ability to communicate and model to staff positive behaviors which help them remain resilient and effective in

  • dynamic and high pressure environments.