Job Opportunities with World Vision Rwanda

World Vision Rwanda has worked with the vulnerable children of Rwanda, their families and communities, since 1994.
Currently, World Vision Rwanda has a commitment to bring hope and help to children and communities in the country through a range of holistic, integrated projects that promote change and improve well-being. Every year, about 1.2 Million people especially children benefit from World Vision Rwanda’s programmes, which currently operate in 24 of 30 districts throughout Rwanda.

Thank you for your interest in working with World Vision Rwanda!

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Cluster Manager

JOB OPPORTUNITY

CLUSTER (PROGRAMMES) MANAGER

World Vision International (Rwanda) is a child focused Christian humanitarian organization implementing development programs in 24 Districts of Rwanda.

World Vision Rwanda seeks to hire a highly qualified, dedicated and experienced national for the position of Cluster (Programmes) Manager.The position will be based in Rutsiro District in Tunga Cluster and reporting to the West Regional Manager.

Purpose of the position:

The Cluster (programmes) Manager provides leadership and management to the Area Programmes within the cluster by ensuring that all project plans are developed and implemented timely, that they strictly adhere to the approved models and achieve set targets on well-being of the most vulnerable children. The job holder will ensure empowerment approach is prioritized while continuously mobilizing additional resources and building strong relationships with key stakeholders.

The major responsibilities include:

% Time

Major Activities

End Results Expected

25 %

Leadership and Management of Cluster

  • Provide effective leadership to cluster team in promoting WV Vision, Mission, Core Values and key National Office (NO) standards among staff and partners

  • Promote a empowered world view among communities in order to attain mind set change from dependency syndrome

  • Foster the development of a culture of teamwork and accountability

  • Ensure implementation of partnership performance standards, principles and initiatives within the programme

  • Promote integration of projects and operations from all funding streams

  • World Vision, Mission, Vision and Core values are understood and demonstrated at work place

  • Joint planning with partners and implementation of project models are in place and meet standards

  • Integration of grants/PNS in place and aligned to national Technical Progrmmes (TPs) and strategy

  • Staff, partners and communities empowered for self reliance and independence

20 %

Quality Assurance and Accountability

  • Take charge of quality assurance processes in the cluster ensuring that sponsorship and design, monitoring and evaluation (DME) standards are adhered to

  • Ensure internal controls, policies and procedures are adhered to for compliance

  • Manage cluster assets efficiently and effectively

  • Ensure quality and timely reporting

  • Ensure that tools are in place and in use to systematically track and report data on child well being targets

  • Project plans, reports and monthly tracking done timely with quality

  • Program/project designs meet World Vision standards and aligned to World Vision Rwanda strategy

  • All audit recommendations are addressed at 100% on time

  • Monitoring tools are developed to track project implementation

10 %

Knowledge Management and Innovation

  • Facilitate documentation and sharing of innovation and best practices with NO & Support Office (SO)

  • Ensure cluster prepares success stories for use in marketing and sharing with donors

  • Innovatively contextualize development models in the local context

  • Innovations and success stories shared for learning and resource mobilization purpose

  • Approved models and approaches implemented in the cluster

10 %

Networking

  • Actively participate in the Joint action development forum (JADF) at sector and district levels and ensure that WV Rwanda is well represented.

  • Collaborate and network with other NGOs, government departments, church and community leaders, ensuring participation of all stakeholders in program development, monitoring and evaluation

  • Identify and build capacity of CBOs and sub-grantee in project management

  • World Vison is represented in all partners meetings at District level

  • All implementing partners identified gaps are addressed on time

10 %

Resource Mobilization

  • Mobilize additional resources for the Area Programmes in the cluster through regular proposal writing and raising local resources

  • Build and strengthen relationships with local donors and government in prepositioning for local resource mobilization

  • At least 10% of funds raised locally from the District and other partners in every financial year

  • At least 2 fundraising proposals are submitted in every financial year

  • Donors visits are well coordinated in the cluster

10 %

Child and Adult Safeguarding

  • Promote child participation in programme activities such as in planning and monitoring making sure their contribution is respected

  • Ensure child and adult safeguarding policy and structures are observed to promote child well-being and prevent child and adult abuse

  • Empower local leaders to protect children from abuses

  • Child and adult safeguarding standards are respected and abuses reported timely

  • Child protection committees are functional in clusters

10 %

Human Resources Management and Development

  • Identify training needs of staff and ensure development plans are developed and implemented

  • Manage staff performance effectively

  • Staff capacity gaps identified and addressed

  • Staff Performance views are conducted timely with quality

Qualifications: Education/Knowledge/Technical Skills and Experience

The following knowledge, skills and abilities may be acquired through a combination of formal schooling, self-education, prior experience or on-the-job training.

Qualification required:

  • A bachelors degree in development studies, agricultural & natural sciences, economics, and social sciences or in a related discipline.

  • Minimum five years experience in programme/project management and proven track record in managing successful projects

  • Deeper understanding of a Programme Cycle

  • Strong understanding of community empowerment models

  • Strong development facilitation and community organization skills

  • Strong team leader with excellent interpersonal skills

Additional Skills, Knowledge and Experience:

  • Ability to work with minimal supervision

  • Experience in acquisition and management of large grants

  • Effective in written and verbal communication in English

  • A masters degree in a development related discipline is preferred

Salary:

  • The salary is commensurate with qualifications and experience:

N:B: Women are highly encouraged to apply.

How to apply:

Should you wish to apply for this position, please go to http://careers.wvi.org/job-opportunities-in-rwanda

If this is your first time applying online via the World Vision International careers website, you will need to register an account along with your application details. This site will provide you with additional functionality, such as saved searches and email alerts. Registration requires minimal information to create your account. Further details will be collected during the application process

All applicants must apply using our online application system, CVs received via email or standard post will NOT be considered.

In case you face any challenges in applying, please let us know on [email protected](no applications will be accepted through this email)

The closing date for submission of applications is April 30, 2019; no late applications will be accepted

As a child focused organization, World Vision is committed to the protection of children and does not employ staff whose background is not suitable for working with children. All employment is conditional upon successful completion of all applicable background checks, including criminal record checks.

Communications and Public Engagement Manager

Communications and Public Engagement Manager

World Vision International (Rwanda) is a child-focused Christian humanitarian organization implementing development programmes in 24 Districts of Rwanda.

World Vision Rwanda seeks to hire a highly qualified, dedicated and experienced national for the position of Communications and Public Engagement Manager. The position will be based in Kigali and reporting to the National Director.

Purpose of the position:

The purpose of this position is to strategically lead and manage World Vision Rwanda’s communications and public engagement across a range of business areas in order to position World Vision as a leading and credible humanitarian leader in Rwanda. The Communications & Public Engagement Manager will provide strategic leadership and develop an equipped professional team that creates and drives awareness through gathering and disseminating accurate and consistent information in response to key audience needs. Expected results will be increased awareness of, and advocacy for World Vision Rwanda’s programmes and strategy, mutual transformation for key groups, and contributing to increased financial support of World Vision Rwanda’s programmes, all to help deepen the organisation’s impact, influence and commitment to the most vulnerable children and their families.

The major responsibilities include:

Major Activities

End Results Expected

Leadership, Strategy & Knowledge Management:

  • Lead ongoing development of World Vision Rwandas communications strategy and business plans, in alignment with and support to corresponding regional and global communications strategies and priorities.

  • Lead and guide the implementation of strategic communications for effective public positioning of World Visions ministry and leadership in Rwanda.

  • Advise and support the National Director and Senior Leadership Team as required, and country office at large on effective engagement with media and publics especially during crises of potential or actual risk to organizational reputation.

  • Oversee World Vision Rwandas communications planning and roll-outs of country office interdepartmental plans, annual strategies and capacity-building of key staff that is aligned with country office communications requirements and needs.

  • Lead the process of continuous learning on appropriate communications systems and tools, as appropriate to the context of World Vision Rwanda.

  • Encourage mutual learning on communications best practices between departments / clusters / regions at World Vision Rwanda.

  • Lead World Vision Rwandas Communications team on professional development, as their line manager

  • World Vision Rwandas communications strategy and business plans are developed in alignment with Regional and Global strategies and priorities

  • World Vision Rwanda is highly trusted; its reputation strengthened through first-class communications and powerful storytelling that inspire action for vulnerable children.

  • Leadership, staff, communities, influencers and network are enabled to speak with one authentic and credible voice; staff express pride about working for World Vision Rwanda and feel connected to the brand.

  • World Vision Rwanda staff (especially leadership staff) are consistently communicating the organizations position as an effective advocate for children and promoting the organizations faith in development, programming, project models, disaster management and refugee affairs capability, and policy solutions to issues affecting children.

  • Talented and high potential communications staff are developed for future organizational deployment.

External Relations:

  • Develop and maintain productive working relationships with external stakeholders such as media, donors, UN, policy makers, coalition and other partners and audiences to enhance World Vision Rwandas credibility and influence in the promotion of childrens rights.

  • Lead on protecting the World Vision brand and management of reputational risks

  • Proactive messaging and reputation campaigns are developed around brand objectives and potential risk areas that use evidence-based content to build trust amongst key audiences.

  • World Vision Rwanda is recognized as a credible humanitarian leader in Rwanda to key internal and external groups.

  • There is increased awareness of, and advocacy for World Vision Rwandas work in Rwanda; support to the organizations strategy objectives by and among donors / potential donors / supporters / church partners affiliated to the organization

  • World Visions reputation and influence grows and this is reflected in growth in funding and/or opportunities to partner, lead and engage.

Capacity Building & Quality Assurance:

  • Coordinate the assessment, development and implementation of an integrated capacity-building plan based on World Vision Rwandas communication priorities and strategy.

  • In collaboration with Regional Communications, establish appropriate standards for World Vision Rwandas communications.

  • Lead World Vision Rwanda in ensuring adherence to communications policies, protocols, standards and current branding guidelines and elements of World Vision.

  • Key communications resources, materials, learning and support opportunities are identified and accessed within World Vision Rwanda. These may include engagement of trainers, establishing institutional links, identifying opportunities for staff exchanges, or mentoring and active involvement in training for high-level strategic capacity-building.

  • There is adherence to communications policies, protocols, standards and new branding of World Vision at World Vision Rwanda.

Operational & Technical:

  • Operationalize Global Communications policies, guidelines and standards of importance and relevancy to World Vision Rwanda.

  • Coordinate and support World Vision Rwandas communications (both print and electronic publications and communications resources).

  • Attractive advocacy, visibility and brand promotion materials are produced as part of the units goal to increase awareness of and advocacy for World Vision Rwandas work within the country

  • The welfare of the most vulnerable children, families and communities is promoted using appropriate traditional and digital communication channels to share solid evidence-based content.

Qualifications: Education/Knowledge/Technical Skills and Experience

The following knowledge, skills and abilities may be acquired through a combination of formal schooling, self-education, prior experience or on-the-job training.

Minimum qualifications and experience required

  • Bachelors Degree in Mass Communication, Marketing, Journalism, Public Relations, Communications, or any other field relevant to this role. Masters Degree is strongly preferred.

  • At least 5 yearsprofessional communications experience within the context of the humanitarian sector at the UN, an International NGO or related organisation.

  • At least 5 yearsEnglish-writing and editing experience, with either a local or international news agency, marketing organization, UN Agency or INGO.

  • At least 3 yearsexperience developing and/or overseeing key communications tools, including still photography, story-writing, case study writing, and videography, acquired from either formal or on-the-job training.

  • Minimum of 3 yearscross-cultural interpersonal skills and experience

Technical Skills & Abilities

  • Sound understanding of transformational and community development, with the ability to translate technical information to a language easily understood by donors and partners.

  • Reputational risk communications experience in the humanitarian sector preferred

  • Experience developing effective communications / public relations strategies for an NGO, UN Agency or International organization highly preferred

  • Experience writing / producing content for international audiences preferred

  • Excellent communication and public relations skills with strong English language capability (written and oral) and ability to clearly communicate complex ideas and principles required

  • An energetic, creative, smart, and innovative thinker with a heart and passion for childrens issues

  • Experience hosting or working with international groups of donors or visitors highly preferred

  • Must be available for significant travel time to field / project sites

  • Knowledge of written and spoken Kinyarwanda, and ability to engage community members comfortably and interpret their thoughts to visiting donors/supporters/filming crews/church partners, etc.

How to apply:

Should you wish to apply for this position, please go to http://careers.wvi.org/job-opportunities-in-rwanda

If this is your first time applying online via the World Vision International careers website, you will need to register an account along with your application details. This site will provide you with additional functionality, such as saved searches and email alerts. Registration requires minimal information to create your account. Further details will be collected during the application process

All applicants must apply using our online application system, CVs received via email or standard post will NOT be considered.

In case you face any challenges in applying, please let us know on [email protected](no applications will be accepted through this email)

The closing date for submission of applications is 26th April, 2019; no late applications will be accepted

As a child focused organization, World Vision is committed to the protection of children and does not employ staff whose background is not suitable for working with children. All employment is conditional upon successful completion of all applicable background checks, including criminal record checks.

Response Programmes Director

*Country location to be determined based on response.

*Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

PURPOSE OF POSITION:

The Response Programmes Director oversees/leads the Sector Programming Team, including Program Officer(s), Design Monitor Evaluation (DME), Humanitarian Accountability and Information Management. The Programme Director supports the Response Director (RD) and Operations Director (OD) in designing the response strategy and operations plan and works in close coordination with both.

The Response Programmes Director is responsible to manage grant acquisition, assessments, monitor and humanitarian accountability and liaises with Support Offices (SOs), and international donors.

Response Programmes Director is part of the Response Senior Leadership Team. Response Programmes Director will coordinate/advise with Response Director (RD)/Senior Leadership Team (SLT) go or no go for proposals.

KEY RESPONSIBILITIES:

Establish, lead, resource and staff the programmes unit to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to National Office (NO) capacity building in the area of emergency response in coordination with NO leadership and Human Resources (HR).

  • Determine Programmes organisational structure and staffing plan with HR.

  • Work with HR to recruit and deploy Programmes staff and plan for capacity development.

  • Ensure Programmes staff handovers are conducted.

  • Develop Programmes budget in coordination with Finance.

  • Support RD and Finance in developing Response Budget, ensuring strong alignment and coordination with Operations team during budgeting and budget management process.

  • Plan for Programmes Unit transition/integration with NO, where applicable.

Lead the programme planning process to ensure alignment with context, humanitarian needs, response strategy as well as operational feasibility and technical quality:

  • Support development of operational intent plan to align with funding allocations ensuring operational feasibility and

  • technical quality.

  • Support Sectors and Operations Director to draft response plan.

  • Work with Grants, Acquisition and Management (GAM) to coordinate grant acquisition.

  • Write Operational Intent inclusive of targets.

  • Prepare project RACIs (responsible, accountable, consulted, informed) for new grants.

Oversee donor liaison and advocacy is undertaken to resource operations plan to address humanitarian needs. The Response Programmes Director will ensure that the GAM team undertake the following activities:

  • Monitor and analyse donor opportunities to ensure they align with operational intent.

  • Communicate humanitarian needs identified through assessments, monitoring data and community feedback to in-country donors and Support Offices International Programmes Groups.

  • Represent World Vision with potential donors (ECHO, DFID, EU, OFDA, etc.) including bilateral, multilateral and corporate.

  • Collaborate with Advocacy to influence donor funding strategies when appropriate.

  • Liaises with SOs regarding donor priorities and opportunities for funding.

  • Support Finance in the allocation and tracking of response funding to ensure response strategic priorities are funded and effective leveraging of available funding.

  • Support mapping of all funding sources with Finance.

  • Support funding allocation process (Private Non Sponsorship & grant opportunities) in coordination with Finance, Response Director and Operations to reflect response strategic priorities, operational realities and ensure compliance with relevant funding regulations.

  • Support Finance to track donor funding allocation and commitments to ensure response strategic priorities are funded.

  • Oversee development and submission of project proposals to donors to resource operations plan.

  • Develop project proposals with Operations, Advocacy, Finance and relevant Support functions and ensure stakeholders have the opportunity to review proposals and raise issues prior to submission to donors.

  • Ensure proposals are aligned with the operational plan, sector DADDs and standards.

  • Ensure proposals are aligned with accountability standards and basic DME requirements.

  • Maintain donor and SOs communications to facilitate funding acquisition.

  • Support Finance to ensure an up-to-date funding matrix.

Ensure support for Finance to establish grant management system to guarantee fulfillment of donor requirements:

  • Support Finance to conduct grant orientation or grant start-up workshops for relevant staff.

  • Plan and manage donor reporting to ensure that all donor requirements are met.

  • Support Finance with monitoring of grants for compliance with grant requirements.

  • Oversee planning, implementation, analysis and sharing of findings from assessments and program monitoring.

The Response Programmes Director will ensure that the DME team undertake the following activities:

  • Design and implement community consultation processes to ensure understanding of World Visions role, planned interventions and provide opportunities for input and feedback into programme and project designs.

  • Design and implement Information Provision plan to ensure that accurate and reliable information about the programme is made available and shared with communities in a timely and accessible manner.

Establish and support implementation of complaint and feedback mechanisms:

  • Document, implement and monitor complaint and feedback systems to ensure timely responses to communities.

  • Consolidate and analyse community complaint information to inform Operations and response management of key issues raised by beneficiaries.

  • Coordinate Humanitarian Accountability planning and learning with other accountability focused INGOs and LNGOs.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 3-5 years in leadership role in the humanitarian assistance and development sector, with a significant portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Experience in program management and implementation of multi-sectoral emergency response projects.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Work experience as Program Officer at least for 1-3 years in a country other than the home country.

  • Strong team leadership skills.

  • Emotional Intelligence (self awareness, managing emotions and those of others, remaining calm/composed, dealing with ambiguity and change).

  • Understand Humanitarian Industry and have proven experience within a relief setting.

  • Effective in written and verbal communication in English.

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders.

Preferred:

  • Previous experience working in complex emergency/rehabilitation settings.

  • Experience coordination with INGOs and other key stakeholders-High degree of negotiation and persuasion skills.

  • Ability to work with a reasonable level of comfort in high tension and high security risk situations.

  • Ability to maintain performance expectations in diverse cultural contexts psychologically stressful environs and physical hardships.

  • Ability to facilitate the creation of cross-functional project teams and the development of national strategies.

  • Excellent time-management and prioritization.

  • Demonstrates openness and transparency.

Response Director

*Country location to be determined based on response.

*Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

PURPOSE OF POSITION:

The Response Director (RD) has primary responsibility for directing the response from strategy to implementation, inclusive of performance and oversight of all aspects of the response. She/he should develop and maintain an efficient, cohesive team, while ensuring effective coordination and relationships with the other agencies, officials, beneficiaries, donors and all areas of the Partnership.

KEY RESPONSIBILITIES:

Develop and monitor implementation of response strategy that addresses WV strategic goals to meet humanitarian needs:

  • Lead response strategy development with National Director (ND), Regional Leader (RL), Partnership Executive Team

  • (PET) and other senior stakeholders.

  • Ensure primary and secondary information on needs inform strategy formulation.

  • Ensure context analysis informs strategy development.

  • Consult with ND and RL to ensure National Office (NO) strategy and plans (including Child Wellbeing targets) are taken into account in

  • response strategy formulation.

  • Ensure strategy aligns with anticipated capacity.

  • Monitor appropriateness of strategy in addition to implementation of strategy and transition plans.

Ensure response is staffed to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to NO capacity building in the area of emergency response in coordination with NO leadership and Human Resources (HR).

  • Determine response organization structure with ND and HR.

  • Conduct high-level workforce planning with HR and mobilise surge functions as required.

  • Oversee the recruitment of the RDs direct reports.

  • Ensure defined accountabilities under the Emergency Management System (EMS) are clear for each function including Term of Reference (TOR) objectives and qualitycriteria.

  • Ensure HR works with EMS functions to identify workforce requirements.

  • Ensure HR plans for capacity building with EMS functions.

  • Ensure HR develops performance planning and review processes that include quality criteria.

  • Ensure HR establishes a staff care function and mechanisms that support staff well-being.

  • Consult ND to plan Response team transition/integration.

  • Ensure adequate internal communications mechanisms are in place to ensure policies, information and decisions are shared with staff as appropriate.

Establish and maintain effective working relationships with humanitarian actors, government representatives, World Vision stakeholders, the media and general public:

  • Represent the response in Partnership Executive Team and Partnership Coordination Team (PCT) (where activated).

  • Identify and highlight areas of conflict to Response Senior Management Team (SMT), ND, RL and Partnership

  • Executive Committee (where activated).

  • Create and maintain collaborative relations and where appropriate partnerships with government, other NGOs, UN

  • agencies, civil society, churches, bi-lateral missions and donors.

  • Participate in consortium meetings and Response related national coordination meetings.

  • Ensure World Vision is represented at relevant technical and coordination mechanisms in-country.

  • Serve as an organizational spokesperson for media interviews, advocacy initiatives and other public events.

Develop and plan response to achieve response strategy goal and objectives:

  • Provide oversight to funding allocation (i.e. Private Non-sponsorship or PNS, grants, etc) to ensure alignment with

  • strategy and humanitarian needs.

  • Ensure response programme development meets World Vision and international standards.

  • Ensure that adequate funding to address humanitarian needs is acquired.

  • Ensure Advocacy staff are empowered to integrate advocacy across sectors and to develop child-focused advocacy positions which are aligned with strategy and organisational priorities, in strong alignment with NO and Response

  • Operations teams.

  • Facilitate the signing of MOUs and contracts, with donors, Support Offices (SOs) and other relevant stakeholders.

  • Ensure appropriate waivers are in place to facilitate timely response implementation.

Implement response programme in accordance with commitments to meet international and WV standards:

  • Ensure that accessible beneficiary feedback mechanisms are established and functioning.

  • Ensure staff establish community accountability methods across all of the response program.

  • Monitor and identify risks to programme quality and coordinate resources to address them.

  • Ensure that all programmes are implemented, monitored and evaluated according to set plans and that agreements

  • with donors, SOs and other stakeholders are adhered to.

  • Ensure management meetings address quality risks, relevant monitoring data and community feedback.

  • Initiate resourcing mechanisms and ensure financial and material (in-kind) resources are managed according to WV

  • standards, donor and SO agreements.

Initiate response funding mechanisms with support of ND, RL & Regional HEA Director (RHEAD):

  • Ensure that funding is managed and accounted for in compliance with donors and Support Offices agreements and WV standards.

  • Ensure that programme and projects audits are planned and conducted as per WV audit regulations and donor government requirements.

  • Ensure that audit reports are responded to and recommendations implemented.

Ensure that response meets World Vision minimum quality standards and supports program improvement, reflection, learning and innovation:

  • Ensure previous response learnings from Global learning facilitator are reviewed in program design.

  • Encourage the incorporation of best practice and innovation in program design.

  • Ensure all functions have quality planning sessions to meet quality objectives of their TOR.

  • Ensure achievement level of all function quality objectives is monitored monthly and reported.

  • Ensure risks that prevent the achievement of quality objectives are reported and rapidly addressed.

  • Ensure mechanisms are established to identify, document, and share lessons learned with Partnership.

Oversee Security function, planning and implementation to ensure response staff and organisational safety and security:

  • Ensure staffing of Security function.

  • Provide oversight to implementation of security protocols as per CSR.

  • Facilitate inter-agency coordination for information sharing and intelligence sharing.

Ensure response internal and external reporting requirements are met:

  • Liaise with Programmes and Info Management to ensure internal and external reporting requirements are planned for

  • and reports are prepared.

  • Review and submit partnership programme reports.

  • Prepare and submit monthly management reports.

  • Ensure internal response coordination & information sharing mechanisms are functioning.

Ensure that response staff have appropriate housing, offices and information/communication systems:

  • Ensure that staff have access to appropriate office space/equipment, information/communication systems/equipment

  • and other facilities which enable them to carry out their responsibilities.

  • Ensure that all response vehicles and other equipment are well managed and maintained.

  • Where necessary, ensure that relevant staff have access to appropriate housing.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 5-7 years in leadership role in the humanitarian assistance and development sector, with a significant

  • portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Experience in serving as an organizational spokesperson to media and other external audiences.

  • Effective in written and verbal communication in English.

Preferred:

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders as well

  • as staff.

  • Ability to work in coordination with other humanitarian organizations.

  • Ability to analyse and make decisions in challenging situations in the absence of specific guidance and/or full

  • information.

  • Ability to communicate and model to staff positive behaviours which help them remain resilient and effective in dynamic and high pressure environments.

Work Environment:

  • Work hours are often in excess of 12 hours per day during difficult periods of the response.

  • Responses are often mounted in insecure or natural disaster-prone contexts, which may disrupt normal work patterns

  • and generate staff safety issues.

  • Work and housing environments may at times be well below normal standards in terms of facilities, equipment, food availability and hygiene.

Response Operations Director

*Country location to be determined based on response.

*Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

PURPOSE OF POSITION:

Response Operations Director leads the Operations team and oversees the implementation of the response activities. He/she transforms the response strategy into implemented reality, managing day-to-day sector activities and providing technical guidance to the Programmes team for design and programme quality.

KEY RESPONSIBILITIES:

Ensure program planning is informed by technical standards and operational viability:

  • Contribute to planning of sector requirements for people, funding and supplies.

  • Ensure all program designs are based on needs assessment findings (primary & secondary data) and analysis,

  • targets the most vulnerable/chronically and is operationally viable.

  • Ensure all programs refer to technical standards, consider government standards and are aligned with Strategic

  • Guidance and Do-Assure Dont Do (DADDs) for the First Phase of Emergency Responses and Sector Packages.

  • Ensure inclusion of advocacy issues and cross cutting themes are considered in design.

  • Ensure programs and projects are measured according to technical standards and Child Well-being targets.

  • Ensure Operations Plans are developed and implemented with community engagement, taking into account local capacities and utilising Do No Harm/Local Capacities for Peace (DNH/LCP).

Establish, lead, resource and staff Operations unit to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to National Office (NO) capacity building in the area of emergency response in coordination with NO

  • leadership and Human Resources (HR).

  • Determine Operations organisational structure and staffing plan with HR.

  • Monitor recruitment and deployment of Operations staff and plan for capacity development.

  • Ensure Operations staff handovers are conducted.

  • Develop Operations budget in coordination with Finance, ensuring strong alignment and coordination with

  • Programming team during budgeting and budget management process.

  • Plan for Operations transition/integration.

Conduct response operational planning to ensure effective coordination and timely delivery of response activities:

  • Plan and facilitate detailed operational plan and delegate responsibilities to carry out plan.

  • Ensure Accountability mechanisms are in place for Community and stakeholder feedback.

  • Planning process considers community requirements (i.e. timelines) and progress is monitored by Design, Monitoring & Evaluation (DME).

  • Facilitate planning between sectors to meet overall program goals.

  • Facilitate requirements planning with Support Services.

  • Ensure collaborative planning with external stakeholders such as UN Agencies, other NGOs and Government ministries where possible through coordination mechanisms.

Oversee implementation and monitoring of operations to ensure achievement of response goals and objectives and inform operational improvement:

  • Monitor results against sector plans and address identified issues.

  • Monitor expenditure reports and take corrective action with Finance and Programs.

  • Review Monitoring & Evaluation (M&E) and Accountability data with Sectors and Programs to identify and address any issues for operational improvement.

  • Review context analysis with Programs and Liaison for Operational Intent adaptation.

  • Review findings of learning events and evaluations with Programs to make operational improvements.

  • All evaluations of sector interventions are planned with DME to assess effectiveness and timeliness.

Oversee development and implementation of operations reporting systems to support timely and accurate reporting:

  • Establish and implement internal reporting system in coordination with DME.

  • Ensure Operations provide input for grant/donor and program milestone and reports to Programs.

  • Write report on quality risks and their resolution and submit to Response Director on regular basis.

  • Ensure that Operations meets reporting requirements for Clusters, Ministries and/or in-country stakeholders.

Ensure implementation of response operations according to safety standards with support from the Security function:

  • Organise security assessments for all field operations that inform a security plan.

  • Implement the recommendations of the security plan for all field operations.

  • Ensure security incident reporting protocols are complied with by operations staff.

  • Ensure Operations staff adhere to security standards for staff movement and communications.

  • Work with Security to ensure safe and effective Civil/Military relationships with armed actors.

Ensure operations meet WV minimum quality standards and support improvement, reflection, learning and innovation in sectors:

  • Ensure previous sectors learning from Global Learning Facilitator are reviewed.

  • Encourage the incorporation of sector best practice and innovation.

  • Ensure sector have a quality plan to meet quality criteria and minimum sector standards.

  • Ensure achievement of all function quality criteria is monitored and reported regularly.

  • Ensure risks limiting achievement of objective to quality criteria are reported & rapidly addressed.

  • Ensure mechanisms are established to identify, document, and share function lessons learned.

Coordinate with Support Services function for ongoing provision of funds, staff, equipment, vehicles and supplies to ensure timely implementation of operations:

  • Ensure Ops submit clear and timely budgets and funds requests to Finance.

  • Ensure Ops submit clear and timely staff plans to HR and immediately advises on changes.

  • Ensure Ops follow Finance procedures to rapidly process payments to suppliers.

  • Ensure Ops submit vehicle requirements to logistics and follow vehicles management guidelines.

  • Ensure Ops submit communications requirements to ICT and follow ICT procedures.

  • Address delays in Support Services to Response Manager for rapid resolution and waivers.

Identify, report and refer operational blockages caused by external actors to Liaison to be addressed through external advocacy:

  • Establish operation team protocols where sector and geographic leads identify and report where external actors are

  • delaying/preventing implementation.

  • Refer issues delaying implementation to Liaison to resolve through inter-agency coordination and/or government

  • relations.

  • Ensure protection issues are reported and addressed in coordination with Advocacy.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 5-7 years in leadership role in the humanitarian assistance and development sector, with a significant

  • portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Experience in program management and implementation of multi-sectoral emergency response projects.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Strong team leadership skills.

  • Emotional intelligence (self awareness, managing emotions and those of others, remaining calm/composed, dealing

  • with ambiguity and change).

  • Effective in written and verbal communication in English.

  • Academic and on-the-job training in at least one of the support services or response-sector relevant areas.

Preferred:

  • Understanding of the international humanitarian system, particularly the systems, structures and key actors.

  • Understanding of the key accountabilities that must be maintained in a response (beneficiaries, donors, peers).

  • Ability to lead operational planning processes.

  • Strong communication skills (oral and written) with ability to express ideas and concepts clearly and persuasively with

  • senior internal and external stakeholders.

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders as well

  • as staff.

  • Ability to work in coordination with other humanitarian organizations.

  • Ability to analyse and make decisions in challenging situations in the absence of specific guidance and/or full information.

  • Ability to communicate and model to staff positive behaviors which help them remain resilient and effective in

  • dynamic and high pressure environments.