World Vision International

Job Opportunities in Senegal

 

World Vision Senegal est une ONG internationale présente au Sénégal depuis 1984 et qui intervient dans le développement Transformationnel, le service humanitaire et le Plaidoyer. Nos interventions touchent une population de plus de 900.000 habitants dont plus de 639.000 enfants, vivant dans les localités catégorisées comme les plus vulnérables du pays.  Au Senegal, nous sommes présents dans 06 régions (Fatick, Kaffrine, Kedougou, Tambacounda, Kolda et Diourbel) à travers des programmes intégrés d’une durée minimale de 15 ans et des projets spéciaux installés dans 88 Collectivités Locales.

Si vous êtes compétent, proactif, dynamique, rejoignez rapidement World Vision Sénégal en faisant une demande spontanée dans notre site de recrutement. Nous devons de la valeur à l’homme et cherchons des leaders dans tous les domaines.

Current Opportunities

Assistant Regional Finance Director

Location: WARO- Dakar

Title: Assistant Regional Finance Director World Vision West Africa Region

PURPOSE OF POSITION:

To provide support to the Regional Finance Director and Director, Global Grants & Programme Finance in ensuring standards of excellence through effective and efficient financial management, accountability and integrity within WorldVision West Africa Region.

KEY RESPONSIBILITIES:

Strategic Financial Planning and Management

  • Support in financial planning, budgeting and reporting

  • Assist the Regional Finance Director to ensure National/Regional Offices are monitoring their spending against budget commitments to assure that spending occurs only where there are commitments and to minimize year-end overspending.

  • Support the NO in developing grant financial management strategies, priorities and plans in alignment with the regional, global strategies and priorities as well as emerging trends.

  • Liaise with Support Office Finance regarding their trips to the region in collaboration with the NO Finance/Grant Teams

  • Develop and maintain good professional networks with the NO Grant and Finance Managers, Support Office IPGs, NO Finance Directors and Regional GAM Directors.

  • Represent the regional finance in the grants community forum (internal and external to WV) and participate in at least one Grants Community Working group.

Promotion of financial accountability and reporting

  • Provide support to ensure appropriate financial and monitoring frameworks are in place, and operating satisfactorily, in each National/Regional Office to support WVs ministry in the region. Involves assisting National Offices designing and improving internal control systems and project accounting systems

  • Support in the review and evaluation of the regions financial performance and efficiency through the quarterly financial scorecards and periodic review of national office financial systems.

  • Support National/Regional Offices comply with year-end closing processes.

Grants Budget & Acquisition

  • Work with Support Offices in large scale (budget over $5m) proposal design workshops and review proposal budget to ensure grant proposals are competitive.

  • Work with NOs and Support Offices to prepare and/or review proposal Budget amendments, and extensions of the life of an award any other award budget modification

  • Work with the grant acquisition and management team to promote effective relations and support to National Offices prioritized to grow grants or balance their funding portfolio

Capacity Building

  • Mentor/support the second and third level finance staffs in the region to understand and meet the service requirements of their roles.

  • Support financial capacity building in National Offices by providing training for finance and non-finance staffs.

  • Support National offices to Work with the relevant Shared Service providers to implement agreed shared services.

  • Co-planning and Facilitate capacity building initiatives with Regional GAM Director at National/Regional Office especially as it relates to grants financial management and grants compliance.

  • Participate in and/or co facilitates large scale grants start up workshop in collaboration with the NOs and respective SOs.

  • Develop a pool of grant finance experts, create an environment of experience sharing and promote best practices within the region

  • Support Regional GAM Director in planning and delivering regional GAM meetings and workshops aimed at strengthening NO grant capacity.

Risk Management

  1. Audit Recommendations :

  • Coordinate with NO to assure follow up actions and implementation of audit recommendations and addressing common audit findings.

  • Participate in large scale grants audit preparation with national/program offices and support the National /program offices to provide required information and address disallowed costs

  1. Risk assessment For Grants approval

  • Review Go No Go document for grants approval received from national offices in light of risk mitigation.

  1. Award Terms interpretation

  • Provide in collaboration with the SOs core team, expert advice on interpretation of award terms and ensure that grants implementations are within the requirements

  1. Internal Control Systems:

  • Assist in the development of financial policies and procedures to ensure compliance to Generally Accepted Accounting Principles, WVI finance policies, and Government and other donor regulations

  1. LDRs/Cost Allocation implementation monitoring

  • Work in collaboration with the national offices in the region to ensure proper implementation of the LDRs database system and Costs Allocation Policy.

  • Work with FRSC and P&C staff to address any issues pertaining to LDRs database implementation

  1. Large Scale grants close-out

  • Assist NOs in the preparation of large scale grants (>US$5 Million) closeouts plan

  • Ensure proper implementation of the large scale close out plan to ensure compliance with award requirements

Others

  • Perform special projects/assignments for the Regional Finance Director and Director, Global Grants & Programme Finance as necessary.

  • Act on behalf of the Regional Finance Director during his/her absence

  • Attend and participate in devotional meetings (per office practice).

KNOWLEDGE, SKILLS AND ABILITIES

Required:

  • Bachelor's degree in Administration or Accounting. Professional qualification such as CPA/CIMA/ACCA or Master's degree in Business Administration, Finance, Management or other applicable field to financial compliance.

  • Proven experience in working with grant related projects in implementing government grant regulations and capacity building.

  • Deep understanding of NGO finance environment and models of programme/project delivery; experience in managing complex funding arrangements.

  • Ability to engage and work collaboratively with diverse group of stakeholders

  • Track record of successfully training, developing/mentoring and supervising finance and grant staff

Preferred:

  • Strong inter-personal skills and proven team player.

  • Excellent written and oral communication skills. Proven ability to manage competing priorities.

  • Able to solve complex problems and to exercise independent judgment. Able to work in a cross-cultural environment with a multi-national staff.

  • Proven ability to manage competing priorities

Work environment:

Office-based with frequent travel to the field. Travel: 25% International travel is required.

Faith & Development Advisor for West Africa Region

Job Title: Faith & Development Advisor for West Africa Region

Contract Type: Local 2

Contract Duration: 1-2 years

PURPOSE OF POSITION

Provide overall technical leadership, guidance in the implementation, coordination, monitoring and evaluation of Christian Commitment strategies and programming, relating to Project Models in TAs, Staff Spiritual Formation in line with MIP, Spiritual Nurture of Children, Interfaith Approach and Church Partnerships

Serve as the bridge between GC, RO and NOs to communicate WV’s Christian Ethos and model spiritual leadership and a life of witness to others. Ensure the implementation, in line with the regional focus, of the Faith & Development related Ministry Policies across WV entities and Programs

Serve as the principal institutional liaison and key representative to external partners, in West Africa; facilitate relationships among project partners and collaborators, coordinate visits to the field, organize meetings, support Grant Acquisition work, trainings and technical exchange

Advice National Directors in F&D related decision, programs/projects implementation and contextualization of child-focused programming and contribute to improvements in CWB, ministry performance and mobilization of resources.

Communicate World Vision's Christian ethos and demonstrate a quality of spiritual life that is an example to others.

MAJOR RESPONSIBILITIES

List statements describing the final results of this position and method of accomplishments, and how results/performance are reviewed and measured. Begin with the most important accountabilities.

Major Activities:

  • Strategy

  • Coordinate the development and implementation of regional Faith & Development plan and frameworks, in alignment with NO and global strategies ( OP 2030: CPM) and RO priorities, for delivering the CWB

  • Coordinate the development and implementation of regional Faith & Development plan and frameworks, in

  • Collaborate with other sectors and TSO for sector integration to support activities related to projects and programs identification, preparation, implementation, management and supervision of Faith and Development in all NOs

  • Collaboration and Integration

In close collaboration with WAR KM and other regional technical sectors, jointly contribute to definition of objectives, deliverables, outcomes, KPI; ensure that results are tracked and reported according to performance measurement framework

Support Church Partnership and the Cooperation between Christian and Muslim for the wellbeing of Children in each national offices

Facilitate the sharing of best practices on Faith & Development implementation between National Offices

  • Leadership

Create and nurture a network of Faith & Development Managers within WAR for the purpose of implementing related strategies and programs.

Support capacity building and leadership development for the NO F&D Managers in WAR

Advise NDs on all F&D policies, frameworks, and emerging Global Faith & Development strategic direction such as Giving Word to our Faith, Mission Immersion Program, etc.

Support the human resource process of staff recruitment, induction and staff care

Provide Leadership to the Regional F&D coordinator role

  • Standards share best practices and assets

Define and provide standards, project models, methodologies, tools and knowledge repositories in Christian Commitment for the region

Identify, disseminate and institutionalize common best practices and assets in Christian Commitment

  • Provide Technical Support to Nos

Develop and roll out spiritual nurture materials for the WAR staff.

Provide staff well-being support in partnership with the P&C Team for West Africa staff

Provide the required technical support primarily to the National Offices (NOs) and secondarily to other organizational entities

  • Representation & Networking

Develop and nurture strategic partnerships with Churches, and Regional Christian agencies from a broad spectrum of denominations creating platforms to amplify their voices and expand their godly influence

Represent and speak for WV in all Church related forums to discuss issues related to faith and development in each context.

Represent the Region in the Global CC forums and regional meetings.

Participate in global/regional CC special assignments

KNOWLEDGE, SKILLS AND ABILITIES

List education, knowledge & skills, licenses preferred, and all experiences required to perform this position in a fully competent manner.

  1. The following may be acquired through a combination of formal or self-education, prior experience or on-the-job training:

  2. This is a regional position that requires a person with extensive technical & thought leadership experience in Faith & Development program management and coordination.

  • Advance degree in Theology (or one of theology sub-specialties: mission, ministry, counseling and pastoral care discipleship, leadership formation etc) or Social Science

  • Four or more years’ experience in field of children in situations

  • A minimum of 4 years working for a child focus NGO or international agency in the field.

  • Excellent skills required in program design, reporting and documentation, and monitoring and evaluation, and in managing by results

  • Knowledge of the global Church, Mission and context in the Sahel region and Strong Interfaith and Social Cohesion facilitation and exposure

  • Knowledge of World Vision operations, Regional and NO programming

  • Strong coordination, presentation, coordination and networking skills

  • Demonstrated commitment to World Vision’s mission statement and Core Values Working

  • Excellent interpersonal skills and cross cultural experience and sensitivity

  • Bilingual (French and English)

  • Excellent oral, written communication skills and ability to present the issues of children to a variety of audiences.

  • Requires ability to travel up to 35% and work in a variety of locations, some with very basic amenities

Work Environment

The position requires ability and willingness to travel domestically and internationally up to 35% of the time.

Senior Director of Operations – West Africa Region

*For World Vision internal applicants only.

PURPOSE OF POSITION:

The Senior Director of Operations (SDO) role exists to strengthen the line management role of the Regional Leader and enable them to focus on strategic, governance and leadership issues. SDOs, with the delegated authority of the regional leaders, provide leadership for functional and operational issues, monitor the national office performance, coordinate regional support to the national offices and oversee the management of the regional office. This leadership is to ensure alignment with the World Vision partnership’s global, regional strategic direction and implementation of Our Promise 2030.

The SDO reports to the Regional Leader but also functions as a twin citizen in a matrix environment with the Global Director, Field Operations, in order to support the Partnership Principles (accountability, twin citizenship, interdependence and empowerment) and to embed an improved and collaborative way of working that will improve organizational effectiveness.

KEY RESPONSIBILITIES:

Lead in Operational Management (excellence in execution):

  • As the primary responsibility is to lead the operational performance of the region, the SDO will ensure that regional line ministries and support functions work collaboratively across the regional office and with the Global Centre (GC) for the primary purpose of providing operational support to the national offices, and fulfilling Our Promise 2030.

  • Provide performance monitoring of National Offices (NOs) based on key directions and indicators at the global level and regional level. Establish and facilitate business processes around performance monitoring of national offices.

  • Support the Regional Leader to identify linkages between performance monitoring of national offices and performance management of NO senior management team as appropriate.

  • The SDO will have primary or shared oversight for the following management support functions.

Humanitarian Emergency and Affairs:

  • Provide operational oversight to all CATEGORY II and III Emergency Relief responses in the Region in coordination / consultation with global HEA and Regional Communications.

  • Ensure effective disaster management processes and strategy are in place for the Regions.

Finance:

  • Oversee the budget development and monitoring process for the region, supporting the Regional Finance Director.

  • Ensure appropriate and adequate leadership is provided by the Finance function.

  • Ensure effective ERM is in place for West Africa Region (WAR).

People & Culture/HR (P&C):

  • Contribute to organizational change and improvement at a strategic operational level within the Region working in collaboration with Regional P&C Director and OD Advisor.

  • Provide leadership in integrating management support functions with ministry support in order to provide tangible support to projects in the field, while also providing P&C support for the Regional Office.

  • Assist with resolution of resource sharing issues which may arise in the case of resources needing to be shared between regions.

Support Service Function:

  • Ensure the provision of effective and efficient delivery of a broad array of support services (in the potential areas of Finance, P&C, Administration, IT and other related ancillary services) to serve the Regional Office and hosted GC entities.

  • Negotiate, monitor, and evaluate Service Level Agreements between the region and the GC.

Quality Assurance/DME:

  • Oversee the monitoring and evaluation of programmes across the region according to relevant standards, policies and procedures.

  • Ensure the integration of quality assurance practices in all programmatic and functional areas across the region.

  • Collection, analysis and interpretation of performance data for organizational and programmatic effectiveness.

  • Working with Regional Office of Strategy Management, track accomplishments against strategy.

Security:

  • Contribute to the promotion of a security culture.

  • Ensure resources are mobilized (staff, finances and technical support) to address security gaps.

Support the Regional Security Director in:

  • Ensuring NOs adhere to policies, standards and Core Security Requirements.

  • Ensuring that all key stakeholders in the Region understand the importance and urgency of timely response with security incidents and that they are then managed well with the Office of Corporate Security.

  • Ensure the implementation of security protocols in the regional office.

Communications:

  • Ensure National Offices receive adequate communications support.

  • Ensure communications support for the ministry pillars in the region working with the different directors on key messaging.

  • Ensure a consistent avenue for leadership communication with the Region.

  • Promote and maintain open communications within the multiple leadership levels in the Region.

Strategy:

  • Ensure alignment with Our Promise 2030.

  • Build a strong evidence base of our work.

  • Ensure effective implementation of NO strategic initiatives.

  • Supervise strategy execution and measurement.

  • Effective support to NO’s in Transitioning Economies to fulfil their transition plans and to NO’s in Fragile Contexts to mitigate and comprehensively manage risk effectively.

Resource Development:

  • Ensure strategic approach to Resource Acquisition and NOs are effectively supported for pre-positioning with donors.

  • Ensure effective implementation of Grants and risk management is tracked.

  • Position WAR as the NGO of choice for donors and corporate.

  • Grow WAR NO local income opportunities.

External Engagement:

  • Ensure effective engagement with Regional Bodies promotes Child Well Being (CWB) and the WV campaigns.

  • Build relationships with key Regional bodies.

  • Public engagement to support Transitioning Economies.

Operational Plans, Investment and Budget:

  • Working with Regional Strategy Lead and Regional Finance provide operational leadership for translating Regional Strategy into operational plans and budget for the Regional office.

Regional Team Management:

  • As the line manager for regional office staff, establish performance agreements and development plans with each direct report and ensure they are also in place for others within the regional office.

  • Mentor, coach and facilitate the career progression and leadership development for members of the regional team, especially identified top talent.

  • Ensure appropriate energy and focus is put into supporting the regional team in managing as twin citizens in a matrix environment.

  • Provides leadership and guidance in the formulation of operational policies and standards for the office management unit and mechanisms for monitoring compliance with and consistency in the interpretation and implementation of such

  • policies and procedures.

  • Ensure alignment and integration of Regional operational strategy and goals of line ministries and support functions with overall WV Partnership strategy and goals, including VisionFund.

  • Coordinate the provision of all shared services available from the Global Centre to support the region: Information Technology (IT), International Staffing Solutions (ISS) and Audit.

Other responsibilities that include, but are not limited to:

  • Liaison / coordination with partnership entities as needed for planning and problem solving purposes in relation to regional operations. e.g. Global Centre Departments, Support Offices (International Programmes Groups), other regions.

  • The SDO plans and coordinates Regional Meetings in consultation with the Regional Leader, bringing together all NDs with Regional Directors to review the performance of the region and of regional functional teams per feedback and

  • assessment by the NOs, determine regional-wide solutions to operational issues and to provide a forum for networking, team building and cross-learning.

  • Plans NO field trips and ensures that action plans are monitored and evaluated for impact.

  • Technical external relationships/representation. Develop relationships with external agencies core to our operations, liaising closely with those responsible for external relationships and representation to ensure aligned approach to our partners.

  • Other regional-specific responsibilities and as tasked by the regional leader.

  • Active contribution and leadership in spiritual nurture of staff.

KNOWLEDGE, SKILLS & ABILITIES:

  • Professional maturity to provide counsel and expertise as well as actionable feedback. The ability to identify the highest leverage changes required and the self-confidence to work with senior executives, challenging their perspective as appropriate, to achieve buy in for key changes and/or initiatives. Demonstrates an appropriate sense of urgency while remaining calm and in control under pressure. Strong team leader versus authoritative leader.

  • Master’s Degree in a relevant field

  • Excellent communication skills (proficiency in the both English & French language is required), both verbal and written, as well as negotiation and administrative abilities.

  • Strong Christian commitment, spiritual maturity and discernment evidenced by life and character including active and regular fellowship with other Christians.

  • Ability to travel regionally and internationally up to 12 weeks per year

  • Strong team player with proven ability to collaborate constructively and find solutions to achieve objectives while building and maintaining good relationships at all levels.

  • Ability to coach and support experienced senior professionals, providing necessary direction and guidance; managing by objectives while delegating the detailed management of their teams and specialised areas of content

  • 10 years’ experience in providing operational leadership in more than one function or country.

  • A deep and broad understanding of business operations within World Vision or a similar organization.

  • Significant multi-cultural leadership and management experience.

  • National Director’s experience and working in different contexts/countries will be preferred.

Work Environment/Travel:

  • Work environment: Office-based with frequent travel to the field.

  • Travel: 40% Domestic/international travel is required.

Response Programmes Director

*Country location to be determined based on response.

*Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

PURPOSE OF POSITION:

The Response Programmes Director oversees/leads the Sector Programming Team, including Program Officer(s), Design Monitor Evaluation (DME), Humanitarian Accountability and Information Management. The Programme Director supports the Response Director (RD) and Operations Director (OD) in designing the response strategy and operations plan and works in close coordination with both.

The Response Programmes Director is responsible to manage grant acquisition, assessments, monitor and humanitarian accountability and liaises with Support Offices (SOs), and international donors.

Response Programmes Director is part of the Response Senior Leadership Team. Response Programmes Director will coordinate/advise with Response Director (RD)/Senior Leadership Team (SLT) go or no go for proposals.

KEY RESPONSIBILITIES:

Establish, lead, resource and staff the programmes unit to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to National Office (NO) capacity building in the area of emergency response in coordination with NO leadership and Human Resources (HR).

  • Determine Programmes organisational structure and staffing plan with HR.

  • Work with HR to recruit and deploy Programmes staff and plan for capacity development.

  • Ensure Programmes staff handovers are conducted.

  • Develop Programmes budget in coordination with Finance.

  • Support RD and Finance in developing Response Budget, ensuring strong alignment and coordination with Operations team during budgeting and budget management process.

  • Plan for Programmes Unit transition/integration with NO, where applicable.

Lead the programme planning process to ensure alignment with context, humanitarian needs, response strategy as well as operational feasibility and technical quality:

  • Support development of operational intent plan to align with funding allocations ensuring operational feasibility and

  • technical quality.

  • Support Sectors and Operations Director to draft response plan.

  • Work with Grants, Acquisition and Management (GAM) to coordinate grant acquisition.

  • Write Operational Intent inclusive of targets.

  • Prepare project RACIs (responsible, accountable, consulted, informed) for new grants.

Oversee donor liaison and advocacy is undertaken to resource operations plan to address humanitarian needs. The Response Programmes Director will ensure that the GAM team undertake the following activities:

  • Monitor and analyse donor opportunities to ensure they align with operational intent.

  • Communicate humanitarian needs identified through assessments, monitoring data and community feedback to in-country donors and Support Offices International Programmes Groups.

  • Represent World Vision with potential donors (ECHO, DFID, EU, OFDA, etc.) including bilateral, multilateral and corporate.

  • Collaborate with Advocacy to influence donor funding strategies when appropriate.

  • Liaises with SOs regarding donor priorities and opportunities for funding.

  • Support Finance in the allocation and tracking of response funding to ensure response strategic priorities are funded and effective leveraging of available funding.

  • Support mapping of all funding sources with Finance.

  • Support funding allocation process (Private Non Sponsorship & grant opportunities) in coordination with Finance, Response Director and Operations to reflect response strategic priorities, operational realities and ensure compliance with relevant funding regulations.

  • Support Finance to track donor funding allocation and commitments to ensure response strategic priorities are funded.

  • Oversee development and submission of project proposals to donors to resource operations plan.

  • Develop project proposals with Operations, Advocacy, Finance and relevant Support functions and ensure stakeholders have the opportunity to review proposals and raise issues prior to submission to donors.

  • Ensure proposals are aligned with the operational plan, sector DADDs and standards.

  • Ensure proposals are aligned with accountability standards and basic DME requirements.

  • Maintain donor and SOs communications to facilitate funding acquisition.

  • Support Finance to ensure an up-to-date funding matrix.

Ensure support for Finance to establish grant management system to guarantee fulfillment of donor requirements:

  • Support Finance to conduct grant orientation or grant start-up workshops for relevant staff.

  • Plan and manage donor reporting to ensure that all donor requirements are met.

  • Support Finance with monitoring of grants for compliance with grant requirements.

  • Oversee planning, implementation, analysis and sharing of findings from assessments and program monitoring.

The Response Programmes Director will ensure that the DME team undertake the following activities:

  • Design and implement community consultation processes to ensure understanding of World Visions role, planned interventions and provide opportunities for input and feedback into programme and project designs.

  • Design and implement Information Provision plan to ensure that accurate and reliable information about the programme is made available and shared with communities in a timely and accessible manner.

Establish and support implementation of complaint and feedback mechanisms:

  • Document, implement and monitor complaint and feedback systems to ensure timely responses to communities.

  • Consolidate and analyse community complaint information to inform Operations and response management of key issues raised by beneficiaries.

  • Coordinate Humanitarian Accountability planning and learning with other accountability focused INGOs and LNGOs.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 3-5 years in leadership role in the humanitarian assistance and development sector, with a significant portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Experience in program management and implementation of multi-sectoral emergency response projects.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Work experience as Program Officer at least for 1-3 years in a country other than the home country.

  • Strong team leadership skills.

  • Emotional Intelligence (self awareness, managing emotions and those of others, remaining calm/composed, dealing with ambiguity and change).

  • Understand Humanitarian Industry and have proven experience within a relief setting.

  • Effective in written and verbal communication in English.

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders.

Preferred:

  • Previous experience working in complex emergency/rehabilitation settings.

  • Experience coordination with INGOs and other key stakeholders-High degree of negotiation and persuasion skills.

  • Ability to work with a reasonable level of comfort in high tension and high security risk situations.

  • Ability to maintain performance expectations in diverse cultural contexts psychologically stressful environs and physical hardships.

  • Ability to facilitate the creation of cross-functional project teams and the development of national strategies.

  • Excellent time-management and prioritization.

  • Demonstrates openness and transparency.

Response Director

*Country location to be determined based on response.

*Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

PURPOSE OF POSITION:

The Response Director (RD) has primary responsibility for directing the response from strategy to implementation, inclusive of performance and oversight of all aspects of the response. She/he should develop and maintain an efficient, cohesive team, while ensuring effective coordination and relationships with the other agencies, officials, beneficiaries, donors and all areas of the Partnership.

KEY RESPONSIBILITIES:

Develop and monitor implementation of response strategy that addresses WV strategic goals to meet humanitarian needs:

  • Lead response strategy development with National Director (ND), Regional Leader (RL), Partnership Executive Team

  • (PET) and other senior stakeholders.

  • Ensure primary and secondary information on needs inform strategy formulation.

  • Ensure context analysis informs strategy development.

  • Consult with ND and RL to ensure National Office (NO) strategy and plans (including Child Wellbeing targets) are taken into account in

  • response strategy formulation.

  • Ensure strategy aligns with anticipated capacity.

  • Monitor appropriateness of strategy in addition to implementation of strategy and transition plans.

Ensure response is staffed to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to NO capacity building in the area of emergency response in coordination with NO leadership and Human Resources (HR).

  • Determine response organization structure with ND and HR.

  • Conduct high-level workforce planning with HR and mobilise surge functions as required.

  • Oversee the recruitment of the RDs direct reports.

  • Ensure defined accountabilities under the Emergency Management System (EMS) are clear for each function including Term of Reference (TOR) objectives and qualitycriteria.

  • Ensure HR works with EMS functions to identify workforce requirements.

  • Ensure HR plans for capacity building with EMS functions.

  • Ensure HR develops performance planning and review processes that include quality criteria.

  • Ensure HR establishes a staff care function and mechanisms that support staff well-being.

  • Consult ND to plan Response team transition/integration.

  • Ensure adequate internal communications mechanisms are in place to ensure policies, information and decisions are shared with staff as appropriate.

Establish and maintain effective working relationships with humanitarian actors, government representatives, World Vision stakeholders, the media and general public:

  • Represent the response in Partnership Executive Team and Partnership Coordination Team (PCT) (where activated).

  • Identify and highlight areas of conflict to Response Senior Management Team (SMT), ND, RL and Partnership

  • Executive Committee (where activated).

  • Create and maintain collaborative relations and where appropriate partnerships with government, other NGOs, UN

  • agencies, civil society, churches, bi-lateral missions and donors.

  • Participate in consortium meetings and Response related national coordination meetings.

  • Ensure World Vision is represented at relevant technical and coordination mechanisms in-country.

  • Serve as an organizational spokesperson for media interviews, advocacy initiatives and other public events.

Develop and plan response to achieve response strategy goal and objectives:

  • Provide oversight to funding allocation (i.e. Private Non-sponsorship or PNS, grants, etc) to ensure alignment with

  • strategy and humanitarian needs.

  • Ensure response programme development meets World Vision and international standards.

  • Ensure that adequate funding to address humanitarian needs is acquired.

  • Ensure Advocacy staff are empowered to integrate advocacy across sectors and to develop child-focused advocacy positions which are aligned with strategy and organisational priorities, in strong alignment with NO and Response

  • Operations teams.

  • Facilitate the signing of MOUs and contracts, with donors, Support Offices (SOs) and other relevant stakeholders.

  • Ensure appropriate waivers are in place to facilitate timely response implementation.

Implement response programme in accordance with commitments to meet international and WV standards:

  • Ensure that accessible beneficiary feedback mechanisms are established and functioning.

  • Ensure staff establish community accountability methods across all of the response program.

  • Monitor and identify risks to programme quality and coordinate resources to address them.

  • Ensure that all programmes are implemented, monitored and evaluated according to set plans and that agreements

  • with donors, SOs and other stakeholders are adhered to.

  • Ensure management meetings address quality risks, relevant monitoring data and community feedback.

  • Initiate resourcing mechanisms and ensure financial and material (in-kind) resources are managed according to WV

  • standards, donor and SO agreements.

Initiate response funding mechanisms with support of ND, RL & Regional HEA Director (RHEAD):

  • Ensure that funding is managed and accounted for in compliance with donors and Support Offices agreements and WV standards.

  • Ensure that programme and projects audits are planned and conducted as per WV audit regulations and donor government requirements.

  • Ensure that audit reports are responded to and recommendations implemented.

Ensure that response meets World Vision minimum quality standards and supports program improvement, reflection, learning and innovation:

  • Ensure previous response learnings from Global learning facilitator are reviewed in program design.

  • Encourage the incorporation of best practice and innovation in program design.

  • Ensure all functions have quality planning sessions to meet quality objectives of their TOR.

  • Ensure achievement level of all function quality objectives is monitored monthly and reported.

  • Ensure risks that prevent the achievement of quality objectives are reported and rapidly addressed.

  • Ensure mechanisms are established to identify, document, and share lessons learned with Partnership.

Oversee Security function, planning and implementation to ensure response staff and organisational safety and security:

  • Ensure staffing of Security function.

  • Provide oversight to implementation of security protocols as per CSR.

  • Facilitate inter-agency coordination for information sharing and intelligence sharing.

Ensure response internal and external reporting requirements are met:

  • Liaise with Programmes and Info Management to ensure internal and external reporting requirements are planned for

  • and reports are prepared.

  • Review and submit partnership programme reports.

  • Prepare and submit monthly management reports.

  • Ensure internal response coordination & information sharing mechanisms are functioning.

Ensure that response staff have appropriate housing, offices and information/communication systems:

  • Ensure that staff have access to appropriate office space/equipment, information/communication systems/equipment

  • and other facilities which enable them to carry out their responsibilities.

  • Ensure that all response vehicles and other equipment are well managed and maintained.

  • Where necessary, ensure that relevant staff have access to appropriate housing.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 5-7 years in leadership role in the humanitarian assistance and development sector, with a significant

  • portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Experience in serving as an organizational spokesperson to media and other external audiences.

  • Effective in written and verbal communication in English.

Preferred:

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders as well

  • as staff.

  • Ability to work in coordination with other humanitarian organizations.

  • Ability to analyse and make decisions in challenging situations in the absence of specific guidance and/or full

  • information.

  • Ability to communicate and model to staff positive behaviours which help them remain resilient and effective in dynamic and high pressure environments.

Work Environment:

  • Work hours are often in excess of 12 hours per day during difficult periods of the response.

  • Responses are often mounted in insecure or natural disaster-prone contexts, which may disrupt normal work patterns

  • and generate staff safety issues.

  • Work and housing environments may at times be well below normal standards in terms of facilities, equipment, food availability and hygiene.

Response Operations Director

*Country location to be determined based on response.

*Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

PURPOSE OF POSITION:

Response Operations Director leads the Operations team and oversees the implementation of the response activities. He/she transforms the response strategy into implemented reality, managing day-to-day sector activities and providing technical guidance to the Programmes team for design and programme quality.

KEY RESPONSIBILITIES:

Ensure program planning is informed by technical standards and operational viability:

  • Contribute to planning of sector requirements for people, funding and supplies.

  • Ensure all program designs are based on needs assessment findings (primary & secondary data) and analysis,

  • targets the most vulnerable/chronically and is operationally viable.

  • Ensure all programs refer to technical standards, consider government standards and are aligned with Strategic

  • Guidance and Do-Assure Dont Do (DADDs) for the First Phase of Emergency Responses and Sector Packages.

  • Ensure inclusion of advocacy issues and cross cutting themes are considered in design.

  • Ensure programs and projects are measured according to technical standards and Child Well-being targets.

  • Ensure Operations Plans are developed and implemented with community engagement, taking into account local capacities and utilising Do No Harm/Local Capacities for Peace (DNH/LCP).

Establish, lead, resource and staff Operations unit to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to National Office (NO) capacity building in the area of emergency response in coordination with NO

  • leadership and Human Resources (HR).

  • Determine Operations organisational structure and staffing plan with HR.

  • Monitor recruitment and deployment of Operations staff and plan for capacity development.

  • Ensure Operations staff handovers are conducted.

  • Develop Operations budget in coordination with Finance, ensuring strong alignment and coordination with

  • Programming team during budgeting and budget management process.

  • Plan for Operations transition/integration.

Conduct response operational planning to ensure effective coordination and timely delivery of response activities:

  • Plan and facilitate detailed operational plan and delegate responsibilities to carry out plan.

  • Ensure Accountability mechanisms are in place for Community and stakeholder feedback.

  • Planning process considers community requirements (i.e. timelines) and progress is monitored by Design, Monitoring & Evaluation (DME).

  • Facilitate planning between sectors to meet overall program goals.

  • Facilitate requirements planning with Support Services.

  • Ensure collaborative planning with external stakeholders such as UN Agencies, other NGOs and Government ministries where possible through coordination mechanisms.

Oversee implementation and monitoring of operations to ensure achievement of response goals and objectives and inform operational improvement:

  • Monitor results against sector plans and address identified issues.

  • Monitor expenditure reports and take corrective action with Finance and Programs.

  • Review Monitoring & Evaluation (M&E) and Accountability data with Sectors and Programs to identify and address any issues for operational improvement.

  • Review context analysis with Programs and Liaison for Operational Intent adaptation.

  • Review findings of learning events and evaluations with Programs to make operational improvements.

  • All evaluations of sector interventions are planned with DME to assess effectiveness and timeliness.

Oversee development and implementation of operations reporting systems to support timely and accurate reporting:

  • Establish and implement internal reporting system in coordination with DME.

  • Ensure Operations provide input for grant/donor and program milestone and reports to Programs.

  • Write report on quality risks and their resolution and submit to Response Director on regular basis.

  • Ensure that Operations meets reporting requirements for Clusters, Ministries and/or in-country stakeholders.

Ensure implementation of response operations according to safety standards with support from the Security function:

  • Organise security assessments for all field operations that inform a security plan.

  • Implement the recommendations of the security plan for all field operations.

  • Ensure security incident reporting protocols are complied with by operations staff.

  • Ensure Operations staff adhere to security standards for staff movement and communications.

  • Work with Security to ensure safe and effective Civil/Military relationships with armed actors.

Ensure operations meet WV minimum quality standards and support improvement, reflection, learning and innovation in sectors:

  • Ensure previous sectors learning from Global Learning Facilitator are reviewed.

  • Encourage the incorporation of sector best practice and innovation.

  • Ensure sector have a quality plan to meet quality criteria and minimum sector standards.

  • Ensure achievement of all function quality criteria is monitored and reported regularly.

  • Ensure risks limiting achievement of objective to quality criteria are reported & rapidly addressed.

  • Ensure mechanisms are established to identify, document, and share function lessons learned.

Coordinate with Support Services function for ongoing provision of funds, staff, equipment, vehicles and supplies to ensure timely implementation of operations:

  • Ensure Ops submit clear and timely budgets and funds requests to Finance.

  • Ensure Ops submit clear and timely staff plans to HR and immediately advises on changes.

  • Ensure Ops follow Finance procedures to rapidly process payments to suppliers.

  • Ensure Ops submit vehicle requirements to logistics and follow vehicles management guidelines.

  • Ensure Ops submit communications requirements to ICT and follow ICT procedures.

  • Address delays in Support Services to Response Manager for rapid resolution and waivers.

Identify, report and refer operational blockages caused by external actors to Liaison to be addressed through external advocacy:

  • Establish operation team protocols where sector and geographic leads identify and report where external actors are

  • delaying/preventing implementation.

  • Refer issues delaying implementation to Liaison to resolve through inter-agency coordination and/or government

  • relations.

  • Ensure protection issues are reported and addressed in coordination with Advocacy.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 5-7 years in leadership role in the humanitarian assistance and development sector, with a significant

  • portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Experience in program management and implementation of multi-sectoral emergency response projects.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Strong team leadership skills.

  • Emotional intelligence (self awareness, managing emotions and those of others, remaining calm/composed, dealing

  • with ambiguity and change).

  • Effective in written and verbal communication in English.

  • Academic and on-the-job training in at least one of the support services or response-sector relevant areas.

Preferred:

  • Understanding of the international humanitarian system, particularly the systems, structures and key actors.

  • Understanding of the key accountabilities that must be maintained in a response (beneficiaries, donors, peers).

  • Ability to lead operational planning processes.

  • Strong communication skills (oral and written) with ability to express ideas and concepts clearly and persuasively with

  • senior internal and external stakeholders.

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders as well

  • as staff.

  • Ability to work in coordination with other humanitarian organizations.

  • Ability to analyse and make decisions in challenging situations in the absence of specific guidance and/or full information.

  • Ability to communicate and model to staff positive behaviors which help them remain resilient and effective in

  • dynamic and high pressure environments.