World Vision International

Job Opportunities in Senegal

 

World Vision Senegal est une ONG internationale présente au Sénégal depuis 1984 et qui intervient dans le développement Transformationnel, le service humanitaire et le Plaidoyer. Nos interventions touchent une population de plus de 900.000 habitants dont plus de 639.000 enfants, vivant dans les localités catégorisées comme les plus vulnérables du pays.  Au Senegal, nous sommes présents dans 06 régions (Fatick, Kaffrine, Kedougou, Tambacounda, Kolda et Diourbel) à travers des programmes intégrés d’une durée minimale de 15 ans et des projets spéciaux installés dans 88 Collectivités Locales.

Si vous êtes compétent, proactif, dynamique, rejoignez rapidement World Vision Sénégal en faisant une demande spontanée dans notre site de recrutement. Nous devons de la valeur à l’homme et cherchons des leaders dans tous les domaines.

Current Opportunities

Network Telecommunications Lead Engineer

*Preferred position location: Dakar, Senegal or Ghana. Other locations to be determined by home country of successful candidate in the West Africa Region where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

Lead Network/Telecom Engineers are responsible for the entire lifecycle of Network and Telecommunications global solutions and platforms. They participate in capacity planning, support the creation and the maintenance of network disaster recovery plans and monitor network performance activities. They lead technical design and development of regional and global Network/Telecommunications solutions and platform projects. They work on systems/issues that are highly complex in nature.

Individuals within the Network & Telecommunications job family are primarily responsible for the entire life cycle of Network and telecommunications global solutions and platforms, including: research and development, planning, implementation, operations, analysis, and technology migration for video, voice, and data communication systems worldwide. The operational roles participate in capacity planning, support the creation and the maintenance of network disaster recovery plans and monitor all network performance activities. They screen the network for attempted intrusions as well as design and implement appropriate network security measures and procedures. This job family is also

responsible for the development, design, installation, configuration, upgrade, maintenance and evaluation of telecommunication solutions. The most senior level in this job family works closely with Architects in developing the strategic direction and building the architecture blueprint for this domain.

This job family is responsible for the design, implementation and operation of global network management systems and network operation center, including FCAPS management capabilities (Fault, Configuration, Accounting, Performance and Security), among others. They are routinely involved with the configuration and maintenance of physical and logical network components.

Responsibilities in the telecommunications area may include emerging access technologies to be implemented in the field such as Wireless, Fiber, Satellite, Mobile networks, etc, as well as enterprise solutions in Unified Communications, Video and Telepresence, etc., developing call flow designs and call routing transfer procedures based on capacity, availability requirements and network rules, as well as evaluating the impact on applications. They also coordinate service requests for repair and maintenance of network telecommunication and equipment, and order voice, video, and data telecommunications for new locations and moves/adds/changes to existing services. Individuals provide Level 2 and 3

support for network or telecommunication issues that come through the customer service center. Senior professionals within this job family are additionally involved with architecture, planning and designing the network infrastructure and enterprise global network solutions.

This job family is also responsible for the persistent research in the industry of emerging technologies that can be built into innovative global solutions to positively impact the business. As such, a high level of expertise is expected at the end of the career progression, in the areas or domains such as: Wireless Communications, Data center networking, Routing and Switching, Access and Wan Technologies, Network and Telecom Security, Unified Comms (voice) and Telepresence (video).

Individuals in this job family demonstrate a high level of knowledge surrounding networks, telecommunications, and display strong troubleshooting skills. They are skilled in the use of network diagnostic tools and software aids for the investigation of problems. They must keep abreast of new technologies and may identify and implement new technologies and processes that improve the reliability, efficiency and availability of the communications environment.

KEY RESPONSIBILITIES:

Strategy:

  • Designates direction for LAN/WAN, internet, wireless, and remote access services.

Project Planning:

  • Participates in short- and long-term planning to meet requirements.

Design/Develop:

  • Works with client teams to gather requirements.

  • Creates and collaborates with cross functional teams to come up with build design documents that can be implemented.

  • Determines requirements impact on existing architecture, work processes and systems.

  • Ensures proper communication/ review of requirements and integration for impacted areas.

  • May participate in technical design review of applicable global projects.

  • Explains to non-SME's how the proposed solution will support their requirements.

Deployment:

  • Coordinates and leads the deployment and review of new, modified or enhanced system hardware and software components or services.

Administration:

  • Plans and monitors the installation, configuration and maintenance of network architecture such as WAN and LAN.

  • Researches, analyzes and recommends the implementation of software or hardware changes to rectify any deficiencies or to enhance performance.

  • Works with other technical staff to ensure connectivity and compatibility between systems.

Telecom:

  • Configures and maintains routers, switches and hubs for the enterprises’ telecommunication network.

  • Plans, updates and validates voice network configurations.

  • Coordinates the deployment of new telecommunications components and services with the client and support teams.

  • Certifies the functionality of telecommunications components and services.

  • Ensures capacity planning is performed according to specifications.

  • Develops and implements strategies to identify future client and technology bandwidth and capacity needs.

Audio & Videa Conferencing:

  • May lead the planning and coordinating the resources for audio and video conferencing.

  • Sets-up and conducts multiple-point conferencing for meetings, sharing of documents, computer displayed information and whiteboard.

FCAPS Management (Fault, Configuration, Accounting Performance, and Security):

  • Analyzes network/telecom activity and problems to discover and prevent systematic errors.

  • Recommends network design changes/enhancements for improved systems availability and performance.

  • Analyzes facilities bandwidth requirements and system interdependencies.

  • Develops capacity planning models.

  • Assesses network performance to ensure that it meets the present and future needs of the business.

Customer Support:

  • Provides support for connectivity or related network/ communication issues for the user community.

  • Provides documentation, training, and guidance for computing system clients and programmers.

  • Provides responsive support for problems found during normal working hours as well as outside normal working hours.

Production Support:

  • Provides Level 2 and 3 support.

  • Troubleshoots, diagnoses, and resolves problems.

  • Documents problems and resolutions for future reference.

Policies, Processes & Standards:

  • Adheres to policies, processes and standards.

Business Continuity:

  • Assists in the development of a comprehensive disaster recovery plan.

  • Assists in the development of disaster recovery plans with service providers and network carriers.

Security:

  • Assesses service performance risks and provides input for contingency planning.

Vendor Management:

  • Works with vendors to resolve network/telecommunications problems.

  • Assists in negotiation efforts for contracts with external vendors or individuals.

  • Ensures that external parties are adhering to contract requirements.

  • Notifies management when contract requirements are not being met.

  • Reviews all invoices and resolves discrepancies.

Research/Evaluation:

  • Conducts technical research on network / telecommunications upgrades and components to determine feasibility, cost, time required, and compatibility with current system.

  • Evaluates, selects and implements tools to improve the quality and effectiveness for monitoring/ administration tasks and enhance security levels.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Bachelor’s degree or technical institute degree/certificate in Computer Science, Information Systems, or other related field. Or equivalent work experience.

  • CCNA or equivalent experience.

  • Typically requires 5 – 7 years of relevant IT work experience.

  • Willingness and ability to travel domestically and internationally, as necessary.

  • Effective in written and verbal communication in English.

  • Experience with VSAT (Satellite Communications) and Meraki.

  • Preferred experience in Cisco Switches and Firewall.

  • Fluent in other languages especially French.

Integrated Programs Director, WV Senegal

*We will be accepting applications until we find the right candidate.

*Please submit your CV in English.

WORK CONTEXT / BACKGROUND:

World Vision is a Christian relief, development and advocacy organization dedicated to working with children, families and communities to overcome poverty and injustice. The West Africa Regional Office (WARO) provides oversight to 8 National Offices where World Vision’s focus is programme implementation. The 8 National Offices are Chad, Ghana, Mali, Mauritania, Niger, Senegal, Sierra Leone and Central Africa Republic.

The West Africa Region is under the oversight and leadership of the Regional Leader (RL). The RL is accountable to the World Vision partnership to hold National Directors accountable for the effective implementation of the whole mission of World Vision in their respective countries through effective strategies & coherent goals and objectives between different entities within the region.

The role of the West Africa Regional Office (WARO) is to provide support and guidance to these National Offices for delivery of the mission of World Vision to implement child-focused transformational development, promote justice through advocacy and provide humanitarian assistance in situations of crisis or emergencies related to natural causes, conflict or other reasons. This position will report directly to the World Vision Senegal National Director and will be a member of the NO’s Senior Leadership Team.

PURPOSE OF POSITION:

Position is responsible to provide overall strategic leadership, oversight and management support to programs staff for all aspects of Field Operations including Sponsorship and grant funded projects in the National Office. It will provide leadership oversight to the National Office in operationalizing the strategic ministry priorities into programming and ensure all programs are managed effectively and contribute to Child Well-Being Outcomes in line with the National Office Strategy.

The position will facilitate effective integration of various lines of ministry and funding streams to achieve program effectiveness. Integration and mainstreaming of Faith and Development, Gender, Disability and Environment, and Peace will be a considered priority of the Integrated Programs Director. The position will ensure that programs meet community and donor accountability requirements in line with World Vision’s policies and standards and provide leadership in external engagement with active donors and partners and prospective investors, Church leaders, the private sector, senior government officials and other NGOs in relevant programming and operational matters.

KEY RESPONSIBILITIES:

Leadership, Capacity Development and Strategic Partnering:

  • Provide overall strategic leadership to the IP team.

  • Provides purpose and direction and communicates the vision and goals in a clear and compelling way.

  • Empower a new generation of program leaders and technical specialists within WVS.

  • Model a high standard of personal Christian leadership, ministry and integrity through lifestyle and work relationships support spiritual development of his/her team.

  • Provide leadership for effective programming in interfaith contexts.

  • Ensure annual Integrated Programs (IP) budgets for programs are developed, expenditures monitored and corrective actions taken for timely implementation of impactful programs benefiting children.

  • Ensure programs achieve Child Well-Being Outcomes in line with the organization's Ministry Framework and Development Approach, and NO’s strategic priorities and program designs.

  • Ensure full and timely execution of the NO AOPs and efficient Budgets utilization.

  • Ensure that Integrated Programs are managed and executed well as per plans within time and budgets, meeting donor and community accountability.

  • Provide leadership for the effective oversight of disaster management and HEA functions, based on Partnership protocols and standards, including the development and implementation of a National office disaster preparedness plan.

  • Facilitate the Program Capability Review and the implementation of the operational aspects of the Organizational Capacity Plan (OCP).

  • Ensure programs achieve Child Well-Being Outcomes in line with the organization's Ministry Framework and Development Approach, and NO’s strategic priorities and program designs.

  • Provide oversight to operational risk management, including ensuring the implementation and maintenance of core security requirements.

Strategic Management & Engagements:

  • Ensure that the national office strategy is ambitious, relevant to community and country context and aligned to WVI global strategy.

  • Ensure that national office strategy is understood and cascaded to all levels of the Programs division.

  • Promote innovation among the IPD team to maximize ministry growth and impact.

  • Develop and implement strategies for intentional and mutual learning among IP staff between programs and between other regions (a wider geographical area).

  • Ensure that staff are assisted to understand, internalize and demonstrate the following: World Vision TD Frame - Domains of Change /Child Well-being Aspirations; Child Well-being Outcomes; & Child Well-being Targets, and perspective of poverty.

  • Ensure that all program interventions are supported and implemented as per LEAP, and other partnership and donor standards.

  • Ensure a learning culture, evidence based programming and documentation of best practices and industry standards.

Grants Management:

  • Provide leadership on strengthening management of grant funded projects. Monitor the entire grant management process and ensure proper compliance to donor requirements and regulations, including the sub-grant partners.

  • Manage donor concerns (government/private donors and support offices) ensuring proper resolutions for both parties have been reached.

  • Provide support including prepositioning of World Vision with in-country donor representatives, responding to appropriate requests for applications for bilateral and multilateral sources in coordination with relevant SOs and management of grant funded programs.

  • Provide leadership and support for new Program development, improvement in Program quality and Program transition in line with business plan.

  • Ensure the proper integration of Faith & Development, Advocacy, HEA, sectorial program and cross cutting themes (e.g., Child Protection, Environmental & Climate Change, and Gender) in programming across all funding types.

Accountability and Quality Assurance:

  • Provide leadership for quality programming, innovative designs, monitoring, evaluation, reflection, learning and reporting of all WVS's Program interventions according to WV (including LEAP) and global standards.

  • Ensure that findings and recommendations from various accountability mechanisms such as Peer Review, Operational and Finance Audits, Program evaluations, Program Capability Review, are acted upon in a timely and effective manner.

  • Provide leadership and management and stewardship of donor and organizational resources under the field operations responsibilities.

  • In close working with functional heads, ensure provision of good quality services to programs and programs in turn comply with partnership standards, policies and protocols, including all relevant sections of the Field Finance Manual.

  • In close collaboration with the People & Culture Director, support the hiring processes of program staff to ensure right candidates are recruited, retained and provided with intentional opportunities, mentoring and coaching for development.

  • Give support to the Finance Director for effective implementation of internal control systems are implemented to mitigate risks and ensure accountability that will result in good audit ratings.

Networking and Coordination:

  • Ensure effective bilateral and multilateral donor engagement with local, regional and national as needed to strengthen relationships and ensure alignment with priorities.

  • Build and maintain effective communication and partnerships with SO partners at all times.

  • Ensure that local level programming contributes to national level advocacy strategies.

  • In the spirit of twin citizenship, contribute to knowledge sharing and collaborative learning through internal avenues such as the Field Operations Leader CoP.

  • Capacity BuildingProvide strong and positive leadership to the IP department ensuring competent and motivated staff are hired and retained.

  • Support professional and personal development of staff through on­ the-job coaching, identification of learning and training needs and opportunities.

Other:

  • Perform any other duty as may be assigned by supervisor or designee from time to time.

KNOWLEDGE, SKILLS AND ABILITIES:

  • The position holder should have a Master’s degree in International Development, Program Management, Business Administration, Public Health, Economics, Rural Development or related field.

  • Minimum of 8 years’ experience with a thorough understanding of all areas of project management cycles in a complex, international development organization especially in development and Relief Projects. 7 years should have been at a managerial level.

  • Demonstrated leadership results in complex situations.

  • General understanding of at least four of the following programmatic sectors: Health & Nutrition; Livelihoods & Resilience; Education; WASH; Disaster Risk Reduction; Food Assistance and Emergency Response.

  • Demonstrated record of accomplishment in proposal development, funding acquisitions and grant management for major government donors preferred.

  • The position holder must be results oriented and team a player.

  • Deep knowledge of WVI working systems, policies and standards will be an advantage.

  • The position holder must be fluent in English and French.

  • Ability to engage at a strategic level with senior government, UN and INGO officials.

  • Ability to lead a multi-cultural team with an empowering and outcome oriented approach.

  • Strong budgetary and financial management skills.

  • Proficiency in written and spoken English.

  • The person must be results oriented, able to handle public relations, able to satisfy donors and a team player.

  • Good interpersonal, organizational and management skills.

  • Ability to maintain performance expectations in diverse cultural contexts, stressful environments and physical hardship conditions with limited resources.

  • Ability to work on a cross-cultural environment with a multi-national staff.

  • Ability to solve complex problems and to exercise independent judgment.

  • Computer literate.

  • Professional Certificate in Portfolio and/or Program Management with accredited institutions.

  • Excellent in written and spoken English. French would be added advantage.

  • Strong skills in time management and ability to meet strict deadlines.

Preferred Skills, Knowledge and Experience:

  • Experience in preparing and facilitating large group meetings.

  • Good information presentation skills.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 30% of the time.

Grants Compliance Director

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF THE POSITION:

The Grants Compliance Director will lead the efforts, across the partnership to assure WVI is managing the supply chain related risks of all types of grants effectively. This includes close coordination with donors, support offices, global, regional and national office supply chain teams and other stake holders all levels. In addition, this role will be leading Supply Chain Data Analysis and have input to the management of supply chain governance documents (Supply Chain Policies, Processes, SOPs and Business Rules) including assessment of their applicability, identification of gaps, managing exception approval process.

Increased attention to grants helps achieve World Vision’s Strategic Mandates 2 & 3 (Strengthening Grass Roots Capacity, and Growing Resources). It is important to manage grants in compliance with donor regulations and ensuring timely delivery of project activities. Accordingly, Global Supply Chain has a clear mandate to set strategies, policies, standards, controls and especially capacity building of National Office Supply Chain teams

KEY RESPONSIBILIES:

Business Requirements:

  • Proactively engage with Donors, Support Offices (SOs), GAM Teams, Finance Business Partners and other stakeholders ensuring good coordination, adequate information sharing, embedding the Supply Chain Management function in the Grant Acquisition and management process.

  • Engage with GAM Team in annual grant forecasting, review the progress of grant pipeline plans and identification of future trends and functional needs / readiness.

Donor Procurement Governance Management:

  • Provide orientation to Donors & SOs program officers regarding WVI Supply Chain Management Governance Documents & Tools. (Policies, Processes, SOPs, Business Rules and ProVision environment).

  • Identify gaps between WVI & Donor policies and procedures, evaluate the impacts and mitigate risk.

Training and Capacity Building:

  • Lead & coordinate initiatives on grant capacity building in collaboration with various Support Offices and Regional Offices, Capacity Building Working Group, Finance Business Partners and other Stakeholders.

  • Review effectiveness of current staff capacity building models, seek to replicate best practices.

  • Maintain key WV grant resources, materials and databases.

  • Maintain a roster of grant certified staff and coordinate deployment of staff as needed.

  • Mentoring of Regional Grants Supply Chain Management point persons on grant management.

Monitoring Tool of Grant Execution:

  • Coordinate with Global Centre Financial Reporting and Business Intelligence Team in developing a Global Grant Performance Dashboard.

  • Globally rollout such monitoring tool at Regional Office (RO) and National Office (NO) level.

Control and Compliance:

  • Provide leadership in evaluating potential risk exposure in grants management & develop annual risk mitigation plans.

  • Coordinate with SO/Regional grant staff in developing strategies to address high priority areas.

  • With particular focus on Global Fund grants, develop initiatives to ensure adequate oversight of multi-lateral funding not assigned to SOs.

  • Evaluate risks exposure on new operational delivery models with close collaboration with Finance Business Partner and other Stake Holders. (Cash programs – cash vouchers, E-wallets, Implementing through Partners).

  • Recommend innovative solutions and tools to continuously improve grant supply chain management and adapt to the rapidly changing grant landscape.

  • Resolve/address short-term issues and action items regarding grant compliance coming from grant stakeholder groups.

Global Supply Chain Management Documentation Management:

  • This role will be leading the Supply Chain Management Data Analysis and have input to the management of Supply Chain Management Governance Documents (Policies, Processes, SOPs and Business Rules) including assessment of their

  • applicability, identification of gaps, managing exception approval process.

KNOWLDGE, SKILLS & ABILITIES:

A minimum of 5 years supervisory experience working with Non-Governmental Organisation’s grants management teams and or Donor grants management teams.

Understanding of NGO cross cultural environment and commercial and legal risks in NGO working contexts.

Proven experience at Strategic Leadership level (preferably in Supply Chain Management) with working experience in grant related projects.

Degree in Supply Chain Management or Commerce or Law or equivalent professional qualification. Post graduate qualifications and or CIPS certification will be looked upon favorably.

Preferred Skills, Knowledge and Experience:

Substantive experience working in the INGO sector dealing with multiple donor funds and meeting different donor requirements.

CIPS, Legal or Commercial Contracts experience.

Demonstratable experience in successful leading initiatives related to compliance and capacity building.

Demonstrated ability to work with a diverse group of stakeholders to reach consensus and execution of plans.

Work Environment/Travel:

Ability and willingness to travel anywhere that World Vision operates, including international travel, up to 30% of the time.

Senior Advisor, Marketing Development

*Position locations to be determined by home country of successful candidate in Asia or Europe where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF THE POSITION:

Strengthening and Optimising Our Revenue Base strategic initiative is one of nine initiatives in this second phase of Our Promise, entitled Going Further. It works alongside three of the other strategic initiatives which together respond to our strategic imperative – Deliver high quality, sustainable funding to the field. The goal of this initiative is to pick up the pace of achieving the Our Promise private revenue mix by deepening fundraising capabilities in high potential markets and aligning fundraising investment globally with opportunity and return across markets.

This role will have a significant impact on leading the design and implementation of multi-year investment plans with high potential markets with capability/scale limitations. The objectives of the investment are to validate and learn World Vision’s investment approach in market growth and capture private revenue potential at high Return on Investment (ROI). This role will be responsible for deepening their marketing and fundraising capabilities in-market and integrating marketing best practices to accelerate their private revenue growth. Working with Marketing leaders, the role will be accountable for leading the development and implementation of the investment plan that delivers high ROI and deepen marketing capabilities of the selected high potential offices.

KEY RESPONSIBILIES:

  • In partnership with Marketing Lead of the selected markets co-develop a multi-year investment plan that builds local marketing capacities and, above all, capture high ROI private revenue potential to increase private revenue mix.

  • Co-execute the plan to fill gaps with Marketing Leads of the selected markets to ensure best practices are scaled with the adequate level of investment. Agree on key milestones and key success metrics.

  • Ensure the capacity needs of the fundraising offices are central to the co-development and co-implementation of investment plans to achieve the primary investment objectives— 1) validate and learn from our approach to invest in market growth, to be applied in additional high potential markets in the future and 2) capture private revenue potential in these markets at strong ROI.

  • Motivate and inspire others, from team members to executive level, by communicating the goals of the Strategic Initiative through the successful execution of the investment plan.

KNOWLDGE, SKILLS & ABILITIES:

  • 8-10 years in Marketing or fundraising functional areas, including 3 years in Marketing leadership roles of digital marketing or lead generation.

  • Extensive experience leading teams to develop and deliver best in class fundraising practices.

  • Experience working with marketing, brand and product managers to drive marketing strategy, vision, execution and results to achieve business objectives.

  • Experience collaborating with fundraising Subject Matter Experts to support the implementation of investment plans that consistently meet budget/time expectations.

  • Exceptional relationship and influencing skills, able to win the confidence of a broad range of different stakeholders including leaders from a variety of cultural and professional backgrounds, and developing high-performing virtual global teams.

  • Significant experience leading change in a complex environment.

  • Bachelor’s degree in Marketing, Business Administration or a related field is required; Master’s degree preferred.

  • Full proficiency in English.

Preferred:

  • A marketing expert with skills across the range of marketing products and channels, especially in emerging markets.

  • Experience in media buy, channel optimisation, market intelligence, CRM, segmentation, and marketing automation to drive engagement.

Work Environment/Travel:

  • Ability and willingness to travel internationally up to 20% of the time (when Covid 19 restrictions are lifted).

Senior Director Shared Services

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

The Senior Director, Shared Services (SD SSC) works with the Chief Administrative & Finance Officer (CAFO) to transform and execute business processes in World Vision's Shared Services Centers. This Senior Director will oversee the operations and teams of the various WV Shared Services Centers.

He/she will develop a global team, providing leadership and direction to this team, which will lead World Vision International on a global basis in finance and procurement process transformation. The SD SSC is responsible for creating an environment in which problem identification and solutioning occur in an innovative and collaborative fashion. He/she is focused on deliverables and the customer, ensuring effective and efficient progress is made toward targets and goals, being financial and solution oriented.

He/she will provide leadership for the business transformation from influencing during the discussion phase, to development, implementation and overseeing a team to conduct the related training. This will be in the areas of business process transformation improvement, standardization and simplification of processes towards the development of best in class end-to-end business processes. Key levers are standardization, consolidation, automation, and process improvements to drive strengthened internal controls, customer service, cost and productivity improvement.

To accomplish all this, the SD SSC must develop a team with strength in both verbal and written communication, ability to work successfully in a virtual environment, and with the ability to build/develop relationships in a global multi-cultural environment.

The SD SSC will lead the identification, development and execution of process improvement program initiatives supporting the global strategic objectives of the SSC organization. He/she will hold direct accountability for leading the establishment and achievement of industry and best-in-class benchmark performance metrics (KPIs) in conjunction with functional leaders across regions. The SD SSC will influence peers and Executives across organizational lines to take action on strategic initiatives or process changes both before implementation of the SSC in their region and in the midst of the SSC project for their region.

Candidate needs to be willing to travel on a global basis up to 50% of the time.

The SD SSC will model a high standard of personal Christian leadership, ministry and integrity though lifestyle and work relationships; communicating World Vision's Christian ethos and demonstrating a quality of spiritual life that is an example to others.

KEY RESPONSIBILITIES:

20%

  • Lead the identification of and direct the development of business process improvement opportunities and innovative, cost-effective solutions for the global shared services implementation programme across the partnership.

  • Positively influence and partner with the support offices (SOs), field Offices (FOs), and business units (BUs) to effect change, share best practices, leverage processes and automation, training, and employee development for the SSC projects.

30%

  • Direct the Shared Service Business Process Execution and work transition.

  • Recommend and guide appropriate leadership across the WV Partnership to ensure the successful transition of the various associated functions to shared service centers in order to effectively standardize best practices, reduce duplication, increase efficiencies, limit risks and ensure significant cost savings for the partnership.

  • Ensure focus is maintained on the needs of the customer (SO, FO, etc).

30%

  • Provide leadership oversight to the entirety of the global shared services team including the Americas SSC, South Asia Pacific and Africa region. This will include leading the hiring, development, performance management, capacity building and operational oversight of the SSC team.

  • Drive the SSC to achieve financial sustainability consistent with lowering the overall cost of business processes for the Partnership.

10%

  • Provide SSC Transformation Program Oversight

10%

  • Prepare annual and long range strategic financial plans/budgets for the transformation projects and monitoring progress to ensure performance and budgets are on target.

  • Influence and lead impacted World Vision business units and functions in developing their own shared services transition roadmaps and strategic plans.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Bachelor’s degree with a major in accounting, finance or related field.

  • MBA or finance related certification preferred (CPA, CMA), 10+ years of practical finance and/or accounting experience, with at least 8-10 years of consulting experience preferred.

  • Minimum of 8 - 10 years of leadership experience in the project management and finance transformation functions or in a similar environment.

  • Extensive experience working with virtual and/or matrix teams.

  • Extensive experience working with cross-cultural teams.

  • ERP general accounting or related experience preferred.  

  • PMP a plus

  • CPA, CMA a plus

Preferred Skills, Knowledge and Experience:

  • Experience in interfacing with business operational customers and transformation vendors in defining transformation and change requirements.

  • Knowledge of GAAP a plus and experience working with IFRS nice to have.     

  • Maturity, business acumen, and skills necessary to interact with the CAFO and other Partnership Leaders and Directors, to ensure the provision of a timely and accurate project information.

  • Experience contributing as a Subject Matter Expert (SME), helping to lead change and future developments as required to lead towards overall best-in-class performance.

  • Change leader with the capacity and desire to lead in an ever changing environment.

  • Proven track record with continuous improvement process.

  • Ability to lead/manage the SSC Team and deliver process enhancements in large multi-national organizations.

  • Excellent relational skills building relationships, resulting in strong relationships with internal customers/stakeholders who view them as a trusted partner.

  • Strength to translate technical information into common language so that non-technical individuals can readily understand the information.

  • Excellent understanding of project management and finance transformation processes.

  • Knowledge and understanding of industry business operational and financial concepts.

  • Experience having led and/or executed finance transition projects from sending to receiving team.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 50% of the time.

Response Director

*Country location to be determined based on response.

*Please submit your CV in English.

World Vision’s Emergency Response Roster is comprised of highly experienced and vetted humanitarian aid professionals available for short term, medium term, and long term emergency response assignments with World Vision.

When disaster strikes, we are on the ground, quickly providing immediate support and we stay helping to rebuild lives for children, families, and communities.

We are currently accepting applications to join the Emergency Response Roster and are seeking candidates for:

All Roster position will be Non-Family/Unaccompanied postings lasting 3-12 months.

As vacancies arise in our humanitarian offices, roster members will be considered for employment opportunities.

General Requirements:

  • 5+ years Leadership experience in a Humanitarian/Fragile/Emergency context

  • Minimum 2 years of cross cultural humanitarian emergency experience outside of your home country.

  • Experience directly managing staff during humanitarian emergency responses.

  • Ability to work long hours in stressful environments with a variety of skilled professionals.

  • Demonstrated management of budgets in emergency response settings.

  • Willing to serve unaccompanied (non-family); most likely living in a team house setting.

  • English proficiency, written and verbal. (French/Arabic/Spanish preferred)

  • Grant Acquisition and Management experience

  • Strong track record in developing good working relationships with governmental institutions and multilateral agencies.

RESPONSE DIRECTOR PURPOSE:

The Response Director (RD) has primary responsibility for directing the response from strategy to implementation, inclusive of performance and oversight of all aspects of the response. She/he should develop and maintain an efficient, cohesive team, while ensuring effective coordination and relationships with the other agencies, officials, beneficiaries, donors and all areas of the Partnership.

KEY RESPONSIBILITIES:

Develop and monitor implementation of response strategy that addresses WV strategic goals to meet humanitarian needs:

  • Lead response strategy development with National Director (ND), Regional Leader (RL), Partnership Executive Team (PET) and other senior stakeholders.

  • Ensure primary and secondary information on needs inform strategy formulation.

  • Ensure context analysis informs strategy development.

  • Consult with ND and RL to ensure National Office (NO) strategy and plans (including Child Wellbeing targets) are taken into account in response strategy formulation.

  • Ensure strategy aligns with anticipated capacity.

  • Monitor appropriateness of strategy in addition to implementation of strategy and transition plans.

Ensure response is staffed to meet response needs:

  • Contribute to NO capacity building in the area of emergency response in coordination with NO leadership and Human Resources (HR).

  • Determine response organization structure with ND and HR.

  • Conduct high-level workforce planning with HR and mobilise surge functions as required.

  • Oversee the recruitment of the RDs direct reports.

  • Ensure defined accountabilities under the Emergency Management System (EMS) are clear for each function including Term of Reference (TOR) objectives and qualitycriteria.

  • Ensure HR works with EMS functions to identify workforce requirements.

  • Ensure HR plans for capacity building with EMS functions.

  • Ensure HR develops performance planning and review processes that include quality criteria.

  • Ensure HR establishes a staff care function and mechanisms that support staff well-being.

  • Consult ND to plan Response team transition/integration.

  • Ensure adequate internal communications mechanisms are in place to ensure policies, information and decisions are shared with staff as appropriate.

Establish and maintain effective working relationships with humanitarian actors, government representatives, World Vision stakeholders, the media and general public:

  • Represent the response in Partnership Executive Team and Partnership Coordination Team (PCT) (where activated).

  • Identify and highlight areas of conflict to Response Senior Management Team (SMT), ND, RL and Partnership Executive Committee (where activated).

  • Create and maintain collaborative relations and where appropriate partnerships with government, other NGOs, UN agencies, civil society, churches, bi-lateral missions and donors.

  • Participate in consortium meetings and Response related national coordination meetings.

  • Ensure World Vision is represented at relevant technical and coordination mechanisms in-country.

Develop and plan response to achieve response strategy goal and objectives:

  • Provide oversight to funding allocation (i.e. Private Non-sponsorship or PNS, grants, etc) to ensure alignment with strategy and humanitarian needs.

  • Ensure response programme development meets World Vision and international standards.

  • Ensure that adequate funding to address humanitarian needs is acquired.

  • Ensure Advocacy staff are empowered to integrate advocacy across sectors and to develop child-focused advocacy positions which are aligned with strategy and organisational priorities, in strong alignment with NO and Response Operations teams.

  • Facilitate the signing of MOUs and contracts, with donors, Support Offices (SOs) and other relevant stakeholders.

  • Ensure appropriate waivers are in place to facilitate timely response implementation.

Implement response programme in accordance with commitments to meet international and WV standards:

  • Ensure that accessible beneficiary feedback mechanisms are established and functioning.

  • Ensure staff establish community accountability methods across all of the response program.

  • Monitor and identify risks to programme quality and coordinate resources to address them.

  • Ensure that all programmes are implemented, monitored and evaluated according to set plans and that agreements with donors, SOs and other stakeholders are adhered to.

  • Ensure management meetings address quality risks, relevant monitoring data and community feedback.

  • Initiate resourcing mechanisms and ensure financial and material (in-kind) resources are managed according to WV standards, donor and SO agreements.

Initiate response funding mechanisms with support of ND, RL & Regional HEA Director (RHEAD):

  • Ensure that funding is managed and accounted for in compliance with donors and Support Offices agreements and WV standards.

  • Ensure that programme and projects audits are planned and conducted as per WV audit regulations and donor government requirements.

  • Ensure that audit reports are responded to and recommendations implemented.

Ensure that response meets World Vision minimum quality standards and supports program improvement, reflection, learning and innovation:

  • Ensure previous response learnings from Global learning facilitator are reviewed in program design.

  • Encourage the incorporation of best practice and innovation in program design.

  • Ensure all functions have quality planning sessions to meet quality objectives of their TOR.

  • Ensure achievement level of all function quality objectives is monitored monthly and reported.

  • Ensure risks that prevent the achievement of quality objectives are reported and rapidly addressed.

  • Ensure mechanisms are established to identify, document, and share lessons learned with Partnership.

Oversee Security function, planning and implementation to ensure response staff and organisational safety and security:

  • Ensure staffing of Security function.

  • Provide oversight to implementation of security protocols as per CSR.

  • Facilitate inter-agency coordination for information sharing and intelligence sharing.

Ensure response internal and external reporting requirements are met:

  • Liaise with Programmes and Info Management to ensure internal and external reporting requirements are planned for and reports are prepared.

  • Review and submit partnership programme reports.

  • Prepare and submit monthly management reports.

  • Ensure internal response coordination & information sharing mechanisms are functioning.

Ensure that response staff have appropriate housing, offices and information/communication systems:

  • Ensure that staff have access to appropriate office space/equipment, information/communication systems/equipment and other facilities which enable them to carry out their responsibilities.

  • Ensure that all response vehicles and other equipment are well managed and maintained.

  • Where necessary, ensure that relevant staff have access to appropriate housing.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 5-7 years in leadership role in the humanitarian assistance and development sector, with a significant portion of this in INGOs.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Experience in serving as an organizational spokesperson to media and other external audiences.

  • Effective in written and verbal communication in English.

Preferred:

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders as well as staff.

  • Ability to work in coordination with other humanitarian organizations.

  • Ability to analyse and make decisions in challenging situations in the absence of specific guidance and/or full information.

  • Ability to communicate and model to staff positive behaviours which help them remain resilient and effective in dynamic and high pressure environments.

Work Environment/Travel:

  • Work hours are often more than 8 hours per day during difficult periods of the response.

  • Responses are often mounted in insecure or natural disaster-prone contexts, which may disrupt normal work patterns and generate staff safety issues.

  • Work and housing environments may at times be well below normal standards in terms of facilities, equipment and food availability.

Response Operations Director

*Country location to be determined based on response.

*Please submit your CV in English.

World Vision’s Emergency Response Roster is comprised of highly experienced and vetted humanitarian aid professionals available for short term, medium term, and long term emergency response assignments with World Vision.

When disaster strikes, we are on the ground, quickly providing immediate support and we stay helping to rebuild lives for children, families, and communities.

We are currently accepting applications to join the Emergency Response Roster and are seeking candidates for:

All Roster position will be Non-Family/Unaccompanied postings lasting 3-12 months.

As vacancies arise in our humanitarian offices, roster members will be considered for employment opportunities.

General Requirements:

  • 5+ years Leadership experience in a Humanitarian/Fragile/Emergency context

  • Minimum 2 years of cross cultural humanitarian emergency experience outside of your home country.

  • Experience directly managing staff during humanitarian emergency responses.

  • Ability to work long hours in stressful environments with a variety of skilled professionals.

  • Demonstrated management of budgets in emergency response settings.

  • Willing to serve unaccompanied (non-family); most likely living in a team house setting.

  • English proficiency, written and verbal. (French/Arabic/Spanish preferred)

  • Grant Acquisition and Management experience

  • Strong track record in developing good working relationships with governmental institutions and multilateral agencies.

RESPONSE OPERATIONS DIRECTOR PURPOSE:

Response Operations Director leads the Operations team and oversees the implementation of the response activities. He/she transforms the response strategy into implemented reality, managing day-to-day sector activities and providing technical guidance to the Programmes team for design and programme quality.

KEY RESPONSIBILITIES:

Ensure program planning is informed by technical standards and operational viability:

  • Contribute to planning of sector requirements for people, funding and supplies.

  • Ensure all program designs are based on needs assessment findings (primary & secondary data) and analysis, targets the most vulnerable/chronically and is operationally viable.

  • Ensure all programs refer to technical standards, consider government standards and are aligned with Strategic Guidance and Do-Assure Dont Do (DADDs) for the First Phase of Emergency Responses and Sector Packages.

  • Ensure inclusion of advocacy issues and cross cutting themes are considered in design.

  • Ensure programs and projects are measured according to technical standards and Child Well-being targets.

  • Ensure Operations Plans are developed and implemented with community engagement, taking into account local capacities and utilising Do No Harm/Local Capacities for Peace (DNH/LCP).

Establish, lead, resource and staff Operations unit to meet response needs:

  • Contribute to National Office (NO) capacity building in the area of emergency response in coordination with NO leadership and Human Resources (HR).

  • Determine Operations organisational structure and staffing plan with HR.

  • Monitor recruitment and deployment of Operations staff and plan for capacity development.

  • Ensure Operations staff handovers are conducted.

  • Develop Operations budget in coordination with Finance, ensuring strong alignment and coordination with Programming team during budgeting and budget management process.

  • Plan for Operations transition/integration.

Conduct response operational planning to ensure effective coordination and timely delivery of response activities:

  • Plan and facilitate detailed operational plan and delegate responsibilities to carry out plan.

  • Ensure Accountability mechanisms are in place for Community and stakeholder feedback.

  • Planning process considers community requirements (i.e. timelines) and progress is monitored by DME.

  • Facilitate planning between sectors to meet overall program goals.

  • Facilitate requirements planning with Support Services.

  • Ensure collaborative planning with external stakeholders such as UN Agencies, other NGOs and Govt ministries where possible through coordination mechanisms.

Oversee implementation and monitoring of operations to ensure achievement of response goals and objectives and inform operational improvement:

  • Monitor results against sector plans and address identified issues.

  • Monitor expenditure reports and take corrective action with Finance and Programs.

  • Review M&E and Accountability data with Sectors and Programs to identify and address any issues for operational improvement.

  • Review findings of learning events and evaluations with Programs to make operational improvements.

  • All evaluations of sector interventions are planned with DME to assess effectiveness and timeliness.

Oversee development and implementation of operations reporting systems to support timely and accurate reporting:

  • Establish and implement internal reporting system in coordination with DME.

  • Ensure Operations provide input for grant/donor and program milestone and reports to Programs.

  • Write report on quality risks and their resolution and submit to Response Director on regular basis.

  • Ensure that Operations meets reporting requirements for Clusters, Ministries and/or in-country stakeholders.

Ensure implementation of response operations according to safety standards with support from the Security function:

  • Organise security assessments for all field operations that inform a security plan.

  • Implement the recommendations of the security plan for all field operations.

  • Ensure security incident reporting protocols are complied with by operations staff.

  • Ensure Operations staff adhere to security standards for staff movement and communications.

  • Work with Security to ensure safe and effective Civil/Military relationships with armed actors.

Ensure operations meet WV minimum quality standards and support improvement, reflection, learning and innovation in sectors:

  • Ensure previous sectors learning from Global Learning Facilitator are reviewed.

  • Encourage the incorporation of sector best practice and innovation.

  • Ensure sector have a quality plan to meet quality criteria and minimum sector standards.

  • Ensure achievement of all function quality criteria is monitored and reported regularly.

  • Ensure risks limiting achievement of objective to quality criteria are reported & rapidly addressed.

Coordinate with Support Services function for ongoing provision of funds, staff, equipment, vehicles and supplies to ensure timely implementation of operations:

  • Ensure Ops submit clear and timely budgets and funds requests to Finance.

  • Ensure Ops submit clear and timely staff plans to HR and immediately advises on changes.

  • Ensure Ops follow Finance procedures to rapidly process payments to suppliers.

  • Ensure Ops submit vehicle requirements to logistics and follow vehicles management guidelines.

  • Ensure Ops submit communications requirements to ICT and follow ICT procedures.

  • Address delays in Support Services to Response Manager for rapid resolution and waivers.

Identify, report and refer operational blockages caused by external actors to Liaison to be addressed through external advocacy:

  • Establish operation team protocols where sector and geographic leads identify and report where external actors are delaying/preventing implementation.

  • Refer issues delaying implementation to Liaison to resolve through inter-agency coordination and/or government relations.

  • Ensure protection issues are reported and addressed in coordination with Advocacy.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 5-7 years in leadership role in the humanitarian assistance and development sector, with a significant portion of this in INGOs.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • Experience in program management and implementation of multi-sectoral emergency response projects.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Strong team leadership skills.

  • Emotional intelligence (self awareness, managing emotions and those of others, remaining calm/composed, dealing with ambiguity and change).

  • Effective in written and verbal communication in English.

  • Academic and on-the-job training in at least one of the support services or response-sector relevant areas.

Preferred:

  • Understanding of the international humanitarian system, particularly the systems, structures and key actors.

  • Understanding of the key accountabilities that must be maintained in a response (beneficiaries, donors, peers).

  • Ability to lead operational planning processes.

  • Strong communication skills (oral and written) with ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders.

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders as well as staff.

  • Ability to work in coordination with other humanitarian organizations.

  • Ability to analyse and make decisions in challenging situations in the absence of specific guidance and/or full information.

  • Ability to communicate and model to staff positive behaviors which help them remain resilient and effective in dynamic and high pressure environments.

Work Environment/Travel:Work hours are often more than 8 hours per day during difficult periods of the response.

  • Responses are often mounted in insecure or natural disaster-prone contexts, which may disrupt normal work patterns and generate staff safety issues.

  • Work and housing environments may at times be well below normal standards in terms of facilities, equipment and food availability.

Response Programmes Strategy & Development Director

*Country location to be determined based on response.

*Please submit your CV in English.

World Vision’s Emergency Response Roster is comprised of highly experienced and vetted humanitarian aid professionals available for short term, medium term, and long term emergency response assignments with World Vision.

When disaster strikes, we are on the ground, quickly providing immediate support and we stay helping to rebuild lives for children, families, and communities.

We are currently accepting applications to join the Emergency Response Roster and are seeking candidates for:

All Roster position will be Non-Family/Unaccompanied postings lasting 3-12 months.

As vacancies arise in our humanitarian offices, roster members will be considered for employment opportunities.

General Requirements:

  • 5+ years Leadership experience in a Humanitarian/Fragile/Emergency context

  • Minimum 2 years of cross cultural humanitarian emergency experience outside of your home country.

  • Experience directly managing staff during humanitarian emergency responses.

  • Ability to work long hours in stressful environments with a variety of skilled professionals.

  • Demonstrated management of budgets in emergency response settings.

  • Willing to serve unaccompanied (non-family); most likely living in a team house setting.

  • English proficiency, written and verbal. (French/Arabic/Spanish preferred)

  • Grant Acquisition and Management experience

  • Strong track record in developing good working relationships with governmental institutions and multilateral agencies.

RESPONSE PROGRAMMES DIRECTOR PURPOSE:

The Response Programmes Director oversees/leads the Sector Programming Team, including Program Officer(s), Design Monitor Evaluation (DME), Humanitarian Accountability and Information Management. The Programme Director supports the Response Director (RD) and Operations Director (OD) in designing the response strategy and operations plan and works in close coordination with both.

The Response Programmes Director is responsible to manage grant acquisition, assessments, monitor and humanitarian accountability and liaises with Support Offices (SOs), and international donors.

Response Programmes Director is part of the Response Senior Leadership Team. Response Programmes Director will coordinate/advise with Response Director (RD)/Senior Leadership Team (SLT) go or no go for proposals.

KEY RESPONSIBILITIES:

Establish, lead, resource and staff the programmes unit to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to National Office (NO) capacity building in the area of emergency response in coordination with NO leadership and Human Resources (HR).

  • Determine Programmes organisational structure and staffing plan with HR.

  • Work with HR to recruit and deploy Programmes staff and plan for capacity development.

  • Ensure Programmes staff handovers are conducted.

  • Develop Programmes budget in coordination with Finance.

  • Support RD and Finance in developing Response Budget, ensuring strong alignment and coordination with Operations team during budgeting and budget management process.

  • Plan for Programmes Unit transition/integration with NO, where applicable.

Lead the programme planning process to ensure alignment with context, humanitarian needs, response strategy as well as operational feasibility and technical quality:

  • Support development of operational intent plan to align with funding allocations ensuring operational feasibility and technical quality.

  • Support Sectors and Operations Director to draft response plan.

  • Work with Grants, Acquisition and Management (GAM) to coordinate grant acquisition.

  • Write Operational Intent inclusive of targets.

  • Prepare project RACIs (responsible, accountable, consulted, informed) for new grants.

Oversee donor liaison and advocacy is undertaken to resource operations plan to address humanitarian needs:

The Response Programmes Director will ensure that the GAM team undertake the following activities:

  • Monitor and analyse donor opportunities to ensure they align with operational intent.

  • Communicate humanitarian needs identified through assessments, monitoring data and community feedback to in-country donors and Support Offices International Programmes Groups.

  • Represent World Vision with potential donors (ECHO, DFID, EU, OFDA, etc.) including bilateral, multilateral and corporate.

  • Collaborate with Advocacy to influence donor funding strategies when appropriate.

  • Liaises with SOs regarding donor priorities and opportunities for funding.

Support Finance in the allocation and tracking of response funding to ensure response strategic priorities are funded and effective leveraging of available funding:

The Response Programmes Director will ensure that the Programme team undertake the following activities:

  • Support mapping of all funding sources with Finance.

  • Support funding allocation process (Private Non Sponsorship & grant opportunities) in coordination with Finance, Response Director and Operations to reflect response strategic priorities, operational realities and ensure compliance with relevant funding regulations.

  • Support Finance to track donor funding allocation and commitments to ensure response strategic priorities are funded.

Oversee development and submission of project proposals to donors to resource operations plan:

The Response Programmes Director will ensure that the GAM team undertake the following activities:

  • Develop project proposals with Operations, Advocacy, Finance and relevant Support functions and ensure stakeholders have the opportunity to review proposals and raise issues prior to submission to donors.

  • Ensure proposals are aligned with the operational plan, sector DADDs and standards.

  • Ensure proposals are aligned with accountability standards and basic DME requirements.

  • Maintain donor and SOs communications to facilitate funding acquisition.

  • Support Finance to ensure an up-to-date funding matrix.

Ensure support for Finance to establish grant management system to guarantee fulfillment of donor requirements:

The Response Programmes Director will ensure that the GAM team undertake the following activities:

  • Support Finance to conduct grant orientation or grant start-up workshops for relevant staff.

  • Plan and manage donor reporting to ensure that all donor requirements are met.

  • Support Finance with monitoring of grants for compliance with grant requirements.

  • Oversee planning, implementation, analysis and sharing of findings from assessments and program monitoring.

The Response Programmes Director will ensure that the DME team undertake the following activities:

  • Plan the initial rapid assessment process and manage the data collection (including primary, secondary data, observational data and community feedback)

  • Manage or support ongoing community based assessments as agreed with sector and sub-function leads.

  • Incorporate baseline indicators into assessments.

  • Analyse assessment data and provide recommendations for strategy and programme design.

  • Map interagency assessment processes and participate in joint assessments as agreed with response management.

Design programme based on response strategy, context and humanitarian needs:

  • Review NO Strategy, context analysis and assessment findings for design recommendations.

  • Facilitate the input of all Emergency Management System (EMS) functions into the programme design process.

  • Ensure the overall programme design incorporates international humanitarian standards and WV guidance and standards and indicators (i.e. Sphere, DADDs, CWBOs, PAF, etc).

Oversee implementation of the programme monitoring system:

The Response Programmes Director will ensure that the DME team undertake the following activities:

  • Develop and implement the programme monitoring system which integrates programme and project requirements.

  • Prepare Indicator Tracking Table (ITT) monitoring reports and share with Operations on a monthly basis.

  • Collaborate with Information Management and Humanitarian Accountability (HA) to provide summaries of community based data and share with Operations and management to support programme adaptation and improvement.

Ensure implementation of baselines, evaluations, reviews and learning events for continuous improvement:

The Response Programmes Director will ensure that the DME and HA teams undertake the following activities:

  • Conduct real time evaluation (RTE) during the first phase of the response.

  • Plan and implement real time learning event (RTLE) with Region and H-LEARN and monitor implementation of resulting plan of action.

  • Plan and manage project/programme baselines, evaluations and reviews to meet donor and organizational requirements.

  • Communicate baseline, evaluation and review findings with response staff and communities.

  • Develop Plans of Action that address evaluation, review recommendations and monitor implementation.

Ensure establishment of response information management system to meet response needs:

The Response Programmes Director will ensure that the Information Management team undertake the following activities:

  • Assess programmatic information needs of internal and external stakeholders.

  • Design and maintain information management system with Information and Communication Technology.

  • Contextualise protocols for internal information sharing with relevant functions. Agree on common information sharing protocols with external stakeholders and RD.

  • Ensure compilation and analysis of relevant information to inform response design, programme management, operational improvement and promote learning.

  • Share programme information with internal and external stakeholders on a regular basis to meet their information requirements.

Oversee development and implementation of community consultation and information provision mechanisms:

The Response Programmes Director will ensure that the HA team undertake the following activities:

  • Design and implement community consultation processes to ensure understanding of World Visions role, planned interventions and provide opportunities for input and feedback into programme and project designs.

  • Design and implement Information Provision plan to ensure that accurate and reliable information about the programme is made available and shared with communities in a timely and accessible manner.

Establish and support implementation of complaint and feedback mechanisms:

The Response Programmes Director will ensure that the HA team undertake the following activities:

  • Document, implement and monitor complaint and feedback systems to ensure timely responses to communities.

  • Consolidate and analyse community complaint information to inform Operations and response management of key issues raised by beneficiaries.

  • Coordinate Humanitarian Accountability planning and learning with other accountability focused INGOs and LNGOs.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 3-5 years in leadership role in the humanitarian assistance and development sector, with a significant portion of this in INGOs.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Experience in program management and implementation of multi-sectoral emergency response projects.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Work experience as Program Officer at least for 1-3 years in a country other than the home country.

  • Strong team leadership skills.

  • Emotional Intelligence (self awareness, managing emotions and those of others, remaining calm/composed, dealing with ambiguity and change).

  • Understand Humanitarian Industry and have proven experience within a relief setting.

  • Effective in written and verbal communication in English.

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders.

Preferred:

  • Previous experience working in complex emergency/rehabilitation settings.

  • Experience coordination with INGOs and other key stakeholders-High degree of negotiation and persuasion skills.

  • Ability to work with a reasonable level of comfort in high tension and high security risk situations.

  • Ability to maintain performance expectations in diverse cultural contexts psychologically stressful environs and physical hardships.

  • Ability to facilitate the creation of cross-functional project teams and the development of national strategies.

  • Excellent time-management and prioritization.

  • Demonstrates openness and transparency.

Work Environment/Travel:

  • Work hours are often more than 8 hours per day during difficult periods of the response.Work hours are often more than 8 hours per day during difficult periods of the response.

  • Responses are often mounted in insecure or natural disaster-prone contexts, which may disrupt normal work patterns and generate staff safety issues.

  • Work and housing environments may at times be well below normal standards in terms of facilities, equipment and food availability.