World Vision International

Job Opportunities in South Africa

Current Opportunities

Senior Director of Operations – Southern Africa Region

PURPOSE OF POSITION:

The Senior Director of Operations (SDO) role exists to strengthen the line management role of the Regional Leader and enable them to focus on strategic, governance and leadership issues. SDOs, with the delegated authority of the regional leaders, provide leadership for functional and operational issues, monitor the national office performance, coordinate regional support to the national offices and oversee the management of the regional office. This leadership is to ensure alignment with the World Vision partnership’s global, regional strategic direction and implementation of Our Promise, resulting in greater impact on Child Well Being (CWB).

The SDO reports to the Regional Leader but also functions as a twin citizen in a matrix environment with the Global Director, Field Operations, in order to support the Partnership Principles (accountability, twin citizenship, interdependence and empowerment) and to embed an improved and collaborative way of working that will improve organizational effectiveness.

KEY RESPONSIBILITIES:

Lead in Operational Management (excellence in execution). As the primary responsibility is to lead the operational performance of the region, the SDO will ensure that regional line ministries and support functions work collaboratively across the regional office and with the Global Centre for the primary purpose of providing operational support to the national offices, and fulfilling Our Promise.

Provide performance monitoring of National Offices based on key directions and indicators at the global level and regional level. Establish and facilitate business processes around performance monitoring of national offices. Support the Regional Leader to identify linkages between performance monitoring of national offices and performance management of NO senior management team as appropriate.

The SDO will have primary or shared oversight for the following management support functions.

Humanitarian Emergency and Affairs:

  • Provide operational oversight to all CATEGORY II and III Emergency Relief responses in the Region in coordination / consultation with global HEA and Regional Communications.

  • Ensure effective disaster management processes and strategy are in place for the Regions.

Finance:

  • Oversee the budget development and monitoring process for the region, supporting the Regional Finance Director.

  • Ensure appropriate and adequate leadership is provided by the Finance function.

  • Ensure effective ERM is in place for SAR.

People & Culture (P&C):

  • Contribute to organizational change and at a strategic level within the Region working in collaboration with the Regional P&C Director.

  • Lead regional resource sharing initiatives which may arise on need basis or through existing functional HUBs.

Support Service Function:

  • Ensure the provision of effective and efficient delivery of a broad array of support services (in the potential areas of Finance, P&C, Administration, IT and other related ancillary services) to serve the Regional Office and hosted GC entities.

  • Negotiate, monitor, and evaluate Service Level Agreements between the region and the GC.

Quality Assurance/DME:

  • Oversee the monitoring and evaluation of programmes across the region according to relevant standards, policies and procedures.

  • Ensure the integration of quality assurance practices in all programmatic and functional areas across the region.

  • Collection, analysis and interpretation of performance data for organizational and programmatic effectiveness.

  • Working with Regional Office of Strategy Management, track accomplishments against strategy.

Security:

  • Contribute to the promotion of a security culture.

  • Ensure resources are mobilized (staff, finances and technical support) to address security gaps.

Support the Regional Security Director in:

  • Ensuring NOs adhere to policies, standards and Core Security Requirements.

  • Ensuring that all key stakeholders in the Region understand the importance and urgency of timely response with security incidents and that they are then managed well with the Office of Corporate Security.

  • Ensure the implementation of security protocols in the regional office.

Communications:

  • Ensure National Offices receive adequate communications support.

  • Ensure communications support for the ministry pillars in the region working with the different directors on key messaging.

  • Ensure a consistent avenue for leadership communication with the Region.

  • Promote and maintain open communications within the multiple leadership levels in the Region.

Strategy:

  • Ensure alignment with Our Promise.

  • Build a strong evidence base of our work.

  • Ensure effective implementation of NO strategic initiatives.

  • Supervise strategy execution and measurement.

  • Effective support to NO’s in Transitioning Economies to fulfil their transition plans and to NO’s in Fragile Contexts to mitigate and comprehensively manage risk effectively.

Resource Development

  • Ensure strategic approach to Resource Acquisition and NOs are effectively supported for pre-positioning with donors.

  • Ensure effective implementation of Grants and risk management is tracked.

  • Position SAR as the NGO of choice for donors and corporate.

  • Grow SAR NO local income opportunities.

External Engagement

  • Ensure effective engagement with Regional Bodies promotes CWB and the WV campaigns.

  • Build relationships with key Regional bodies.

  • Public engagement to support Transitioning Economies.

Operational Plans, investment and Budget:

  • Working with Regional Strategy Lead and Regional Finance provide operational leadership for translating Regional Strategy into operational plans and budget for the Regional office.

Regional Team Management:

  • As the chief operating officer of a virtual regional office lead the establishment of a performance driven culture and engaging culture:

  • Mentor, coach and facilitate the career progression and leadership development for members of the regional team, especially identified talent.

  • Ensure appropriate energy and focus is put into supporting the regional team in managing as twin citizens in a matrix environment.

  • Ensure monthly virtual team connect initiatives are organized to keep all regional staff based across Africa informed, engaged and contributing.

  • Provides leadership and guidance in the formulation of operational policies and standards for the office management unit and mechanisms for monitoring compliance with and consistency in the interpretation and implementation of such policies and procedures.

  • Ensure alignment and integration of Regional operational strategy and goals of line ministries and support functions with overall WV Partnership strategy and goals, including Vision Fund.

  • Provide leadership in integrating management support functions with ministry support in order to effectively support the field, while also providing leadership to the Regional Office.

  • Coordinate the provision of all shared services available from the Global Centre to support the region: Information Technology (IT), International Staffing Solutions (ISS), Supply chain and Audit.

Other responsibilities that include, but are not limited to:

  • Liaison / coordination with partnership entities as needed for planning and problem solving purposes in relation to regional operations. e.g. Global Centre Departments, Support Offices (International Programmes Groups), other regions.

  • The SDO plans and coordinates Regional Meetings in consultation with the Regional Leader, bringing together all NDs with Regional Directors to review the performance of the region and of regional functional teams per feedback and assessment by the NOs, determine regional-wide solutions to operational issues and to provide a forum for networking, team building and cross-learning.

  • Plans NO field trips and ensures that action plans are monitored and evaluated for impact.

  • Technical external relationships/representation. Develop relationships with external agencies core to our operations, liaising closely with those responsible for external relationships and representation to ensure aligned approach to our partners.

  • Other regional-specific responsibilities and as tasked by the regional leader.

  • Active contribution and leadership in spiritual nurture of staff.

KNOWLEDGE, SKILLS & ABILITIES:

  • Professional maturity to provide counsel and expertise as well as actionable feedback. The ability to identify the highest leverage changes required and the self-confidence to work with senior executives, challenging their perspective as appropriate, to achieve buy in for key changes and/or initiatives. Demonstrates an appropriate sense of urgency while remaining calm and in control under pressure. Strong team leader versus authoritative leader.

  • Masters Degree in a relevant field.

  • Excellent communication skills (proficiency in the English language required), both verbal and written, as well as negotiation and administrative abilities.

  • Strong Christian commitment, spiritual maturity and discernment evidenced by life and character including active and regular fellowship with other Christians.

  • Ability to travel regionally and internationally up to 12 weeks per year.

  • Strong team player with proven ability to collaborate constructively and find solutions to achieve objectives while building and maintaining good relationships at all levels.

  • Ability to coach and support experienced senior professionals, providing necessary direction and guidance; managing by objectives while delegating the detailed management of their teams and specialised areas of content.

  • 10 years’ experience in providing organizational leadership in more than one function or country.

  • A deep and broad understanding of business operations within World Vision or a similar organization.

  • Significant multi-cultural leadership and management experience leading a virtual organization.

  • National Director’s experience and working in different contexts/countries will be preferred.

Working Environment/Travel:

  • Work environment: Office-based with frequent travel to the field.

  • Travel: 40% Domestic/international travel is required.

Project Manager

Purpose of the Position:

To effectively oversee the implementation of the programme activities in the target province, ensuring that the program achieves its goals and objectives with compliance to World Vision and Donor standards. This includes liaison with Right to Care, the Hospice Palliative Care Association of South Africa (HPCA), government and Civil Society Organization (CSO) partners and communities; overseeing WV’s technical work; co-ordination with USAID and clinical partners; and ensuring effective reporting on progress.

Major Responsibilities:

Oversee the implementation of planned activities to ensure targets are achieved by ensuring that project activities are carried out in a timely manner per USAID approved work plan, and that the project achieves results in line with its annual approved work plan, and that the project achieves results in line with its annual PEPFAR targets in each program area.

Assemble, coordinate and manage project staff to effectively carry out their tasks as outlined in the project document and hold periodic meetings with WVUS Core team as scheduled.

Ensure each staff has a clear weekly work-plan and that necessary resources are available for them to implement their responsibilities

Leadership and Management

Direct and oversee grant implementation, ensuring that all strategic objectives are met through proper design, staffing, implementation and quality assurance

Lead annual planning to ensure that plans are made to meet the targets set out in the project design and budget.

Ensure training and strengthening community structures to facilitate health service delivery at community level

Facilitate a working environment of mutual trust, respect, and care among all staff. Encourage effective teamwork, with staff members supporting each other.

Provide leadership and coordination with USAID, Right to Care, HPCA rural health facilities and community leadership

Establish partnership with other partners and stakeholders critical to the project deliverables

Conduct monthly staff meetings to ensure issues are raised and addressed and to encourage reflection on project progress and learning for improvement

Strengthen community referral systems for HIV and TB testing and treatment

Manage project budget and allocate project resources in line with scope of the project

Monitoring , Evaluation and Reporting

Establish and maintain effective project reporting, evaluation, and communication systems.

Prepare and submit periodic reports to Right to Care and the local government in collaboration with WVUS

Conduct monitoring visits to project activities to assess progress against targets and to provide coaching and direction to activities in areas where improvements are needed

Act as the initial trouble-shooter when difficulties in implementation are identified; meet with necessary project participants, listen to challenges and actively identify solutions such that projects can continue as needed. Take corrective action when staff are failing to achieve targets

Monitor local context and report on how changes in context may affect programme activities including changes in the security environment

Internal and External Relations & others

Represent the APACE Project internally to other WV departments and externally to local government, USAID, Right to Care and HPCA to ensure positive relationships are built

Closely collaborate and network with Ministry of Health, and other stakeholders, in order to ensure transition and sustainability of the program, continued partnership and sharing best practices in various fields

Co-ordinate with HPCA and other NGOs or similar organizations in the area to ensure complementarity of approaches and host visits from local government, Right to Care and donors as required.

Communicate World Vision's Christian ethos and demonstrate a quality of spiritual life that is an example to others..

Attend and lead weekly devotions

Qualifications: Education/Knowledge/Technical Skills and Experience:

Bachelor’s Degree in Social Sciences or related fields.

Qualification in project management or equivalent will also be an added advantage

Knowledge/Technical Skills:

Knowledge of project management techniques and tools

Ability to work with another strategic partner in the project outside World Vision and all other internal and external stakeholders

Experience:

At least 5 years of experience with health and HIV programmes in Africa, preferably in South Africa.

At least 5 years of experience in managing large multi complex projects required. Experience in managing inter-agency consortiums preferred.

Experience in managing or working on PEPFAR funded projects is strongly preferred

Executive Coordinator, Reg. Leader & Senior Ops. Director

*Candidates must be legally authorised to work in South Africa and Zambia.

PURPOSE OF POSITION:

To provide an efficient secretarial, administrative and advisory support services to the Regional Leader (RL) and Senior Director of Operations (SDO).

KEY RESPONSIBILITIES:

Oversee and Manage Administrative and Logistical Support for RL and SDO:

  • Coordinate the RL and SDO schedules of appointments, meetings, and other business functions.

  • Take RL and SDO minutes as needed and follow up on action items with NDs and Senior Leadership as required.

  • Sets up telecons and Webex meetings and minutes taken during meetings and distributes, as required.

  • Develops, sets up and documents office administrative systems related to: filing of documents, records management, communications (e-mail, telephone, fax, and correspondence).

  • Receives, screens and processes incoming and outgoing communications; ensuring that confidential matters are handled promptly and efficiently.

  • Maintain individual as well as team RL and SDO’s office files, ensuring the confidentiality of all documents.

  • Provides support towards the organisation of meetings with direct reports and various leadership meetings that are chaired by the RL and SDO.

  • Assists with the preparation of internal and external presentations for the RL and SDO as required.

  • Provides support for regional working group leadership team meetings. This may involve documentation, coordination, analysis and action planning.

  • Requests payments and ensures that all relevant service providers in the RL and SDO offices are paid.

  • Manages procurement requisitions, repairs and settlement for RL and SDO offices in coordination with Support Services.

  • Follows up on key processes from RL and SDO meetings and relevant Regional Leadership Team working group meetings.

Travel Coordination:

  • Manages all travel plans for all RL and SDO: makes flight, hotel, shuttle and forex bookings.

  • Coordinates travel plans and meetings in sync with the RL and SDO’s calendars, including arranging accommodation and travel bookings for guests.

Reporting:

  • Prepares reports from the RL and SDO Offices.

  • Work with RL and SDO’s direct reports to collate and analyse accomplishments of RL and SDO’s objectives in the RL and SDO meeting, on a quarterly basis.

  • Works with the RL to ensure that key action items from Board and AC meetings requiring RL's involvement are addressed and/or actioned as required. Record meetings and follow up action items with relevant parties.

Information Management Support:

  • Communicate on behalf of the RL and SDO with key constituents.

  • Respond to routine Partnership Office and NO issues as appropriate. Determine which issues need to be referred to the relevant party and provide appropriate briefing and pertinent documentation.

  • Database content management – update functional databases as required.

  • Provide synthesis and analysis of documentation submitted to the RL and SDO providing relevant recommendations.

  • Identifies, develops, and initiates solutions where precedents and procedures may not exist.

  • Prepare speeches and presentations for the RL in consultation with communications. This includes biannual reports for WVI board, etc.

  • Maintain sensitive and confidential information in electronic and paper form and extract, analyse, interpret, and display the data as required.

  • Assemble and categorize facts and figures for written computation and calculations.

  • Locate and compile information and formats reports, tables, records and other sources of information.

  • Take initiative to meet needs relative to the NOs, Regional Directors and Advisors for information and/or guidance where needed.

Other:

  • Use personal initiative to ensure efficient and effective functioning of the RL and SDO offices.

  • Attend and participate in Christian devotional meetings and chapel services.

  • Support initiatives outside the region as required.

  • Provide support in tracking/managing leave and contracts for RL and SDO’s direct reports.

  • Assist in scheduling performance review meetings with RL and SDO’s direct reports as well as collating supporting documentation for the review meetings.

  • Other reasonable tasks as assigned by the RL and SDO.

KNOWLEDGE, SKILLS & ABILITIES:

  • A Bachelor’s Degree in administration, management or project management, transferable to the job requirements.

  • A minimum of 5 years’ experience and competency in professional administrative duties and support.

  • Proven experience working with highly confidential and sensitive information supporting senior or executive management or members of a Board.

  • Must have experience in working with senior management personnel and in a team-oriented environment. Experience working for more than one line manager will be an advantage.

  • Maturity to deal with competing priorities, complexities and handle very confidential information professionally.

  • Willingness to affirm the Christian principles and core values of World Vision.

  • Strong organisational and interpersonal skills.

  • Ability to multi-task.

  • Be a quick learner.

  • Excellent communications skills, both verbal and written.

  • Problem solving skills.

  • Strong Knowledge of all MS office applications.

  • Cross-cultural sensitivity.

  • Strictest ability to handle confidentiality.

  • Qualification in Administration or Management.

  • Prior experience as a Program Assistant is preferred.

  • Prior experience supporting executive teams located in different countries

  • Excellent ability to write quantitative and qualitative reports.

  • Excellent ability to conceptualize and summarize narrative reports into powerpoint presentations.

  • Good proficiency in English.

Work Environment/Travel:

  • The position requires ability and willingness to be on call for 10% of the time.

  • Travel required: less than 5%

Response Programmes Director

*Country location to be determined based on response.

*Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

PURPOSE OF POSITION:

The Response Programmes Director oversees/leads the Sector Programming Team, including Program Officer(s), Design Monitor Evaluation (DME), Humanitarian Accountability and Information Management. The Programme Director supports the Response Director (RD) and Operations Director (OD) in designing the response strategy and operations plan and works in close coordination with both.

The Response Programmes Director is responsible to manage grant acquisition, assessments, monitor and humanitarian accountability and liaises with Support Offices (SOs), and international donors.

Response Programmes Director is part of the Response Senior Leadership Team. Response Programmes Director will coordinate/advise with Response Director (RD)/Senior Leadership Team (SLT) go or no go for proposals.

KEY RESPONSIBILITIES:

Establish, lead, resource and staff the programmes unit to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to National Office (NO) capacity building in the area of emergency response in coordination with NO leadership and Human Resources (HR).

  • Determine Programmes organisational structure and staffing plan with HR.

  • Work with HR to recruit and deploy Programmes staff and plan for capacity development.

  • Ensure Programmes staff handovers are conducted.

  • Develop Programmes budget in coordination with Finance.

  • Support RD and Finance in developing Response Budget, ensuring strong alignment and coordination with Operations team during budgeting and budget management process.

  • Plan for Programmes Unit transition/integration with NO, where applicable.

Lead the programme planning process to ensure alignment with context, humanitarian needs, response strategy as well as operational feasibility and technical quality:

  • Support development of operational intent plan to align with funding allocations ensuring operational feasibility and

  • technical quality.

  • Support Sectors and Operations Director to draft response plan.

  • Work with Grants, Acquisition and Management (GAM) to coordinate grant acquisition.

  • Write Operational Intent inclusive of targets.

  • Prepare project RACIs (responsible, accountable, consulted, informed) for new grants.

Oversee donor liaison and advocacy is undertaken to resource operations plan to address humanitarian needs. The Response Programmes Director will ensure that the GAM team undertake the following activities:

  • Monitor and analyse donor opportunities to ensure they align with operational intent.

  • Communicate humanitarian needs identified through assessments, monitoring data and community feedback to in-country donors and Support Offices International Programmes Groups.

  • Represent World Vision with potential donors (ECHO, DFID, EU, OFDA, etc.) including bilateral, multilateral and corporate.

  • Collaborate with Advocacy to influence donor funding strategies when appropriate.

  • Liaises with SOs regarding donor priorities and opportunities for funding.

  • Support Finance in the allocation and tracking of response funding to ensure response strategic priorities are funded and effective leveraging of available funding.

  • Support mapping of all funding sources with Finance.

  • Support funding allocation process (Private Non Sponsorship & grant opportunities) in coordination with Finance, Response Director and Operations to reflect response strategic priorities, operational realities and ensure compliance with relevant funding regulations.

  • Support Finance to track donor funding allocation and commitments to ensure response strategic priorities are funded.

  • Oversee development and submission of project proposals to donors to resource operations plan.

  • Develop project proposals with Operations, Advocacy, Finance and relevant Support functions and ensure stakeholders have the opportunity to review proposals and raise issues prior to submission to donors.

  • Ensure proposals are aligned with the operational plan, sector DADDs and standards.

  • Ensure proposals are aligned with accountability standards and basic DME requirements.

  • Maintain donor and SOs communications to facilitate funding acquisition.

  • Support Finance to ensure an up-to-date funding matrix.

Ensure support for Finance to establish grant management system to guarantee fulfillment of donor requirements:

  • Support Finance to conduct grant orientation or grant start-up workshops for relevant staff.

  • Plan and manage donor reporting to ensure that all donor requirements are met.

  • Support Finance with monitoring of grants for compliance with grant requirements.

  • Oversee planning, implementation, analysis and sharing of findings from assessments and program monitoring.

The Response Programmes Director will ensure that the DME team undertake the following activities:

  • Design and implement community consultation processes to ensure understanding of World Visions role, planned interventions and provide opportunities for input and feedback into programme and project designs.

  • Design and implement Information Provision plan to ensure that accurate and reliable information about the programme is made available and shared with communities in a timely and accessible manner.

Establish and support implementation of complaint and feedback mechanisms:

  • Document, implement and monitor complaint and feedback systems to ensure timely responses to communities.

  • Consolidate and analyse community complaint information to inform Operations and response management of key issues raised by beneficiaries.

  • Coordinate Humanitarian Accountability planning and learning with other accountability focused INGOs and LNGOs.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 3-5 years in leadership role in the humanitarian assistance and development sector, with a significant portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Experience in program management and implementation of multi-sectoral emergency response projects.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Work experience as Program Officer at least for 1-3 years in a country other than the home country.

  • Strong team leadership skills.

  • Emotional Intelligence (self awareness, managing emotions and those of others, remaining calm/composed, dealing with ambiguity and change).

  • Understand Humanitarian Industry and have proven experience within a relief setting.

  • Effective in written and verbal communication in English.

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders.

Preferred:

  • Previous experience working in complex emergency/rehabilitation settings.

  • Experience coordination with INGOs and other key stakeholders-High degree of negotiation and persuasion skills.

  • Ability to work with a reasonable level of comfort in high tension and high security risk situations.

  • Ability to maintain performance expectations in diverse cultural contexts psychologically stressful environs and physical hardships.

  • Ability to facilitate the creation of cross-functional project teams and the development of national strategies.

  • Excellent time-management and prioritization.

  • Demonstrates openness and transparency.

Response Director

*Country location to be determined based on response.

*Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

PURPOSE OF POSITION:

The Response Director (RD) has primary responsibility for directing the response from strategy to implementation, inclusive of performance and oversight of all aspects of the response. She/he should develop and maintain an efficient, cohesive team, while ensuring effective coordination and relationships with the other agencies, officials, beneficiaries, donors and all areas of the Partnership.

KEY RESPONSIBILITIES:

Develop and monitor implementation of response strategy that addresses WV strategic goals to meet humanitarian needs:

  • Lead response strategy development with National Director (ND), Regional Leader (RL), Partnership Executive Team

  • (PET) and other senior stakeholders.

  • Ensure primary and secondary information on needs inform strategy formulation.

  • Ensure context analysis informs strategy development.

  • Consult with ND and RL to ensure National Office (NO) strategy and plans (including Child Wellbeing targets) are taken into account in

  • response strategy formulation.

  • Ensure strategy aligns with anticipated capacity.

  • Monitor appropriateness of strategy in addition to implementation of strategy and transition plans.

Ensure response is staffed to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to NO capacity building in the area of emergency response in coordination with NO leadership and Human Resources (HR).

  • Determine response organization structure with ND and HR.

  • Conduct high-level workforce planning with HR and mobilise surge functions as required.

  • Oversee the recruitment of the RDs direct reports.

  • Ensure defined accountabilities under the Emergency Management System (EMS) are clear for each function including Term of Reference (TOR) objectives and qualitycriteria.

  • Ensure HR works with EMS functions to identify workforce requirements.

  • Ensure HR plans for capacity building with EMS functions.

  • Ensure HR develops performance planning and review processes that include quality criteria.

  • Ensure HR establishes a staff care function and mechanisms that support staff well-being.

  • Consult ND to plan Response team transition/integration.

  • Ensure adequate internal communications mechanisms are in place to ensure policies, information and decisions are shared with staff as appropriate.

Establish and maintain effective working relationships with humanitarian actors, government representatives, World Vision stakeholders, the media and general public:

  • Represent the response in Partnership Executive Team and Partnership Coordination Team (PCT) (where activated).

  • Identify and highlight areas of conflict to Response Senior Management Team (SMT), ND, RL and Partnership

  • Executive Committee (where activated).

  • Create and maintain collaborative relations and where appropriate partnerships with government, other NGOs, UN

  • agencies, civil society, churches, bi-lateral missions and donors.

  • Participate in consortium meetings and Response related national coordination meetings.

  • Ensure World Vision is represented at relevant technical and coordination mechanisms in-country.

  • Serve as an organizational spokesperson for media interviews, advocacy initiatives and other public events.

Develop and plan response to achieve response strategy goal and objectives:

  • Provide oversight to funding allocation (i.e. Private Non-sponsorship or PNS, grants, etc) to ensure alignment with

  • strategy and humanitarian needs.

  • Ensure response programme development meets World Vision and international standards.

  • Ensure that adequate funding to address humanitarian needs is acquired.

  • Ensure Advocacy staff are empowered to integrate advocacy across sectors and to develop child-focused advocacy positions which are aligned with strategy and organisational priorities, in strong alignment with NO and Response

  • Operations teams.

  • Facilitate the signing of MOUs and contracts, with donors, Support Offices (SOs) and other relevant stakeholders.

  • Ensure appropriate waivers are in place to facilitate timely response implementation.

Implement response programme in accordance with commitments to meet international and WV standards:

  • Ensure that accessible beneficiary feedback mechanisms are established and functioning.

  • Ensure staff establish community accountability methods across all of the response program.

  • Monitor and identify risks to programme quality and coordinate resources to address them.

  • Ensure that all programmes are implemented, monitored and evaluated according to set plans and that agreements

  • with donors, SOs and other stakeholders are adhered to.

  • Ensure management meetings address quality risks, relevant monitoring data and community feedback.

  • Initiate resourcing mechanisms and ensure financial and material (in-kind) resources are managed according to WV

  • standards, donor and SO agreements.

Initiate response funding mechanisms with support of ND, RL & Regional HEA Director (RHEAD):

  • Ensure that funding is managed and accounted for in compliance with donors and Support Offices agreements and WV standards.

  • Ensure that programme and projects audits are planned and conducted as per WV audit regulations and donor government requirements.

  • Ensure that audit reports are responded to and recommendations implemented.

Ensure that response meets World Vision minimum quality standards and supports program improvement, reflection, learning and innovation:

  • Ensure previous response learnings from Global learning facilitator are reviewed in program design.

  • Encourage the incorporation of best practice and innovation in program design.

  • Ensure all functions have quality planning sessions to meet quality objectives of their TOR.

  • Ensure achievement level of all function quality objectives is monitored monthly and reported.

  • Ensure risks that prevent the achievement of quality objectives are reported and rapidly addressed.

  • Ensure mechanisms are established to identify, document, and share lessons learned with Partnership.

Oversee Security function, planning and implementation to ensure response staff and organisational safety and security:

  • Ensure staffing of Security function.

  • Provide oversight to implementation of security protocols as per CSR.

  • Facilitate inter-agency coordination for information sharing and intelligence sharing.

Ensure response internal and external reporting requirements are met:

  • Liaise with Programmes and Info Management to ensure internal and external reporting requirements are planned for

  • and reports are prepared.

  • Review and submit partnership programme reports.

  • Prepare and submit monthly management reports.

  • Ensure internal response coordination & information sharing mechanisms are functioning.

Ensure that response staff have appropriate housing, offices and information/communication systems:

  • Ensure that staff have access to appropriate office space/equipment, information/communication systems/equipment

  • and other facilities which enable them to carry out their responsibilities.

  • Ensure that all response vehicles and other equipment are well managed and maintained.

  • Where necessary, ensure that relevant staff have access to appropriate housing.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 5-7 years in leadership role in the humanitarian assistance and development sector, with a significant

  • portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Experience in serving as an organizational spokesperson to media and other external audiences.

  • Effective in written and verbal communication in English.

Preferred:

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders as well

  • as staff.

  • Ability to work in coordination with other humanitarian organizations.

  • Ability to analyse and make decisions in challenging situations in the absence of specific guidance and/or full

  • information.

  • Ability to communicate and model to staff positive behaviours which help them remain resilient and effective in dynamic and high pressure environments.

Work Environment:

  • Work hours are often in excess of 12 hours per day during difficult periods of the response.

  • Responses are often mounted in insecure or natural disaster-prone contexts, which may disrupt normal work patterns

  • and generate staff safety issues.

  • Work and housing environments may at times be well below normal standards in terms of facilities, equipment, food availability and hygiene.

Response Operations Director

*Country location to be determined based on response.

*Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

PURPOSE OF POSITION:

Response Operations Director leads the Operations team and oversees the implementation of the response activities. He/she transforms the response strategy into implemented reality, managing day-to-day sector activities and providing technical guidance to the Programmes team for design and programme quality.

KEY RESPONSIBILITIES:

Ensure program planning is informed by technical standards and operational viability:

  • Contribute to planning of sector requirements for people, funding and supplies.

  • Ensure all program designs are based on needs assessment findings (primary & secondary data) and analysis,

  • targets the most vulnerable/chronically and is operationally viable.

  • Ensure all programs refer to technical standards, consider government standards and are aligned with Strategic

  • Guidance and Do-Assure Dont Do (DADDs) for the First Phase of Emergency Responses and Sector Packages.

  • Ensure inclusion of advocacy issues and cross cutting themes are considered in design.

  • Ensure programs and projects are measured according to technical standards and Child Well-being targets.

  • Ensure Operations Plans are developed and implemented with community engagement, taking into account local capacities and utilising Do No Harm/Local Capacities for Peace (DNH/LCP).

Establish, lead, resource and staff Operations unit to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to National Office (NO) capacity building in the area of emergency response in coordination with NO

  • leadership and Human Resources (HR).

  • Determine Operations organisational structure and staffing plan with HR.

  • Monitor recruitment and deployment of Operations staff and plan for capacity development.

  • Ensure Operations staff handovers are conducted.

  • Develop Operations budget in coordination with Finance, ensuring strong alignment and coordination with

  • Programming team during budgeting and budget management process.

  • Plan for Operations transition/integration.

Conduct response operational planning to ensure effective coordination and timely delivery of response activities:

  • Plan and facilitate detailed operational plan and delegate responsibilities to carry out plan.

  • Ensure Accountability mechanisms are in place for Community and stakeholder feedback.

  • Planning process considers community requirements (i.e. timelines) and progress is monitored by Design, Monitoring & Evaluation (DME).

  • Facilitate planning between sectors to meet overall program goals.

  • Facilitate requirements planning with Support Services.

  • Ensure collaborative planning with external stakeholders such as UN Agencies, other NGOs and Government ministries where possible through coordination mechanisms.

Oversee implementation and monitoring of operations to ensure achievement of response goals and objectives and inform operational improvement:

  • Monitor results against sector plans and address identified issues.

  • Monitor expenditure reports and take corrective action with Finance and Programs.

  • Review Monitoring & Evaluation (M&E) and Accountability data with Sectors and Programs to identify and address any issues for operational improvement.

  • Review context analysis with Programs and Liaison for Operational Intent adaptation.

  • Review findings of learning events and evaluations with Programs to make operational improvements.

  • All evaluations of sector interventions are planned with DME to assess effectiveness and timeliness.

Oversee development and implementation of operations reporting systems to support timely and accurate reporting:

  • Establish and implement internal reporting system in coordination with DME.

  • Ensure Operations provide input for grant/donor and program milestone and reports to Programs.

  • Write report on quality risks and their resolution and submit to Response Director on regular basis.

  • Ensure that Operations meets reporting requirements for Clusters, Ministries and/or in-country stakeholders.

Ensure implementation of response operations according to safety standards with support from the Security function:

  • Organise security assessments for all field operations that inform a security plan.

  • Implement the recommendations of the security plan for all field operations.

  • Ensure security incident reporting protocols are complied with by operations staff.

  • Ensure Operations staff adhere to security standards for staff movement and communications.

  • Work with Security to ensure safe and effective Civil/Military relationships with armed actors.

Ensure operations meet WV minimum quality standards and support improvement, reflection, learning and innovation in sectors:

  • Ensure previous sectors learning from Global Learning Facilitator are reviewed.

  • Encourage the incorporation of sector best practice and innovation.

  • Ensure sector have a quality plan to meet quality criteria and minimum sector standards.

  • Ensure achievement of all function quality criteria is monitored and reported regularly.

  • Ensure risks limiting achievement of objective to quality criteria are reported & rapidly addressed.

  • Ensure mechanisms are established to identify, document, and share function lessons learned.

Coordinate with Support Services function for ongoing provision of funds, staff, equipment, vehicles and supplies to ensure timely implementation of operations:

  • Ensure Ops submit clear and timely budgets and funds requests to Finance.

  • Ensure Ops submit clear and timely staff plans to HR and immediately advises on changes.

  • Ensure Ops follow Finance procedures to rapidly process payments to suppliers.

  • Ensure Ops submit vehicle requirements to logistics and follow vehicles management guidelines.

  • Ensure Ops submit communications requirements to ICT and follow ICT procedures.

  • Address delays in Support Services to Response Manager for rapid resolution and waivers.

Identify, report and refer operational blockages caused by external actors to Liaison to be addressed through external advocacy:

  • Establish operation team protocols where sector and geographic leads identify and report where external actors are

  • delaying/preventing implementation.

  • Refer issues delaying implementation to Liaison to resolve through inter-agency coordination and/or government

  • relations.

  • Ensure protection issues are reported and addressed in coordination with Advocacy.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 5-7 years in leadership role in the humanitarian assistance and development sector, with a significant

  • portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Experience in program management and implementation of multi-sectoral emergency response projects.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Strong team leadership skills.

  • Emotional intelligence (self awareness, managing emotions and those of others, remaining calm/composed, dealing

  • with ambiguity and change).

  • Effective in written and verbal communication in English.

  • Academic and on-the-job training in at least one of the support services or response-sector relevant areas.

Preferred:

  • Understanding of the international humanitarian system, particularly the systems, structures and key actors.

  • Understanding of the key accountabilities that must be maintained in a response (beneficiaries, donors, peers).

  • Ability to lead operational planning processes.

  • Strong communication skills (oral and written) with ability to express ideas and concepts clearly and persuasively with

  • senior internal and external stakeholders.

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders as well

  • as staff.

  • Ability to work in coordination with other humanitarian organizations.

  • Ability to analyse and make decisions in challenging situations in the absence of specific guidance and/or full information.

  • Ability to communicate and model to staff positive behaviors which help them remain resilient and effective in

  • dynamic and high pressure environments.