World Vision International

Job Opportunities in Sri Lanka

Children, by their very nature, are the most vulnerable and yet they are the future of our country. All across our island, we see children in urgent need of the most basic requirements of life – food, water, sanitation, healthcare, education and love.

World Vision has been in Sri Lanka since 1977, working in relief and development projects in 20 districts across the country. Our work is designed to help families and their communities meet the needs of children through sustainable development.

We are passionate about children and committed to bringing fullness of life to the most vulnerable and disadvantaged. Every day for thirty eight years, that is what our team at World Vision Lanka has been doing.

When children are cared for, protected and enjoy good health, the community thrives and is transformed.

Join us on our journey of caring.

Current Opportunities

Corporate Solutions Coordinator

World Vision is a Christian relief, development and advocacy organisation working with children, families and communities to overcome poverty and injustice. World Vision is dedicated to working with the worlds most vulnerable people regardless of their religion, caste, gender or ethnicity. World Vision has been in Sri Lanka since 1977 and currently works through 34 development and relief programmes in 15 Districts across the country.

At World Vision we are passionate about children and committed to bringing fullness of life to the most vulnerable and disadvantaged. Every day for forty years, that is what our team at World Vision has been doing.

We are currently looking for dynamic & creative individuals to join us in our journey of caring.

VACANCY – CORPORATE SOLUTIONS COORDINATOR

Location: Colombo

Job Profile

The main role of the ‘Corporate Solutions Coordinator’ is to coordinate and provide support to both the Director – CS and the overall CS Department and contribute towards maintaining high quality and consistency when providing support to other WVL client departments.

Responsibilities

  • Serve as the primary point of contact on matters pertaining to the Director – Corporate Solutions (CS)

  • Communicating accurate information in a timely manner.

  • Supporting to meet deadlines with the smooth flow of information within the CS division as required.

  • Facilitate and support the CS division and the department units to perform better with their work plan

  • Compile and prepare reports, presentations and correspondence and meeting deadlines.

  • Organize events, conference and training plans for the CS division.

  • Coordinate with zonal level offices for collection of information to compile national reports (ICT /

Procurement / Admin and Logistics).

  • Maintain confidentiality and plan action on issues addressed to Director CS.

  • Handle letters / inquiries from external parties and support the Director CS to do the course of action and

to response.

  • Manage annual CS Calendar and coordinate with all departments every quarter to get the training schedules.

Requirements

  • A Degree in Business Administration or equivalent qualification in any other related field.

  • Good interpersonal skills with the ability to work in a demanding environment and adapt to rapidly changing

contexts and multi-tasking.

  • Excellent planning and organizing skills with ability to meet deadlines.

  • Excellent command of Microsoft Office package including Word, Excel and PowerPoint.

  • A minimum of 01 years’ experience in a similar position.

  • Excellent reading, writing and oral communications skills (English is essential, trilingual preferred).

  • Good experience /knowledge in management, logistics, financial management and related fields.

  • The position requires ability and willingness to travel domestically if the need arises.

World Vision Lanka offers a competitive remuneration package based on individual competence and skills. If you meet the required criteria and wish to apply for this or any of the available vacancies, select the position you wish to apply for & submit your on-line application with your CV and details of three non-related referees on or before the given closing date.

Closing Date: 27th May 2019

Only short listed candidates will be notified.

World Vision is a Christian relief, development and advocacy organisation working with children, families and communities to overcome poverty and injustice.

Co-ordinator - Guest Relations and Administrative Support

World Vision is a Christian relief, development and advocacy organisation working with children, families and communities to overcome poverty and injustice. World Vision is dedicated to working with the worlds most vulnerable people regardless of their religion, caste, gender or ethnicity. World Vision has been in Sri Lanka since 1977 and currently works through 34 development and relief programmes in 15 Districts across the country.

At World Vision we are passionate about children and committed to bringing fullness of life to the most vulnerable and disadvantaged. Every day for forty years, that is what our team at World Vision has been doing.

We are currently looking for dynamic & creative individuals to join us in our journey of caring.

VACANCY- Coordinator - Guest Relations and Administrative Support

Location- Colombo

JOB PROFILE

The position holder is responsible to monitor and coordinate all business related to Air Travel/Visa arrangements of the organization, perform the day to day processing of accounts payable requests of procurement, monitoring of all utility bill settlements, coordinating all lease/rent agreements & administration related information availability for management needs.

Further to provide extended support to the team as a standby figure and backup person to reception desk and other support service requirements.

MAJOR RESPONSIBILITIES

  • Be the focal person to monitor and coordinate all business guest visits and air travel arrangements ofthe organization

  • Co-ordinate with Admin Assistants & Reception for housing appropriate office arrangements, availability of office/utility supplies, event arrangements/support to ensure proper and effective work-floor, setup

  • Oversee the supply of all utility and outsourced services at WVL Colombo office

  • Liaise internally with all offices and relevant managers to renew the lease agreement and/or enter into new agreements for new premises and maintaining them with due care.

  • Discharge of duties at the reception/front office when necessary

  • Carry out Annual Insurance Survey and Carbon Footprint survey

  • Facilitate event management/hosting needs if requested/required

  • Maintain the office supply & stationary inventory handling and petty cash float if required

  • Attend to any other duties assigned by the Manager –Admin or Corporates Solutions Management.

KNOWLEDGE, EXPERIENCE, SKILLS & ABILITIES

  • A Diploma level or more Professional qualification from a recognized institute or university preferably with training/practical experience in a vibrant commercial environment

  • Knowledge and experience on VISA & Air Travel processing is an advantage

  • Two years’ work experience in an administration role

  • Knowledge of office systems, including experience with computer applications (e.g. word processing, spread sheet, database management) required

  • Excellent communication skills – written and oral (English essential/ Trilingual added advantage)

  • Excellent interpersonal skills demonstrated ability to work as a member of a team

  • Excellent analytical skills

  • Computer literate and fluent in MS Word, MS Excel, MS PowerPoint, email and internet

  • Ability to travel when needed

  • Self-motivated, capable of working without direct supervision and ability to work under pressure

World Vision Lanka offers a competitive remuneration package based on individual competence and skills. If you meet the required criteria and wish to apply for this or any of the available vacancies, select the position you wish to apply for & submit your on-line applicationwith your CV and details of three non-related referees on or before the given closing date.

Closing Date: 27th May2019

Female candidates are encouraged to apply.

Only short listed candidates will be notified.

World Vision is a Christian relief, development and advocacy organisation working with children, families and communities to overcome poverty and injustice.

Administration Officer - General Services

World Vision is a Christian relief, development and advocacy organisation working with children, families and communities to overcome poverty and injustice. World Vision is dedicated to working with the worlds most vulnerable people regardless of their religion, caste, gender or ethnicity. World Vision has been in Sri Lanka since 1977 and currently works through 34 development and relief programmes in 15 Districts across the country.

At World Vision we are passionate about children and committed to bringing fullness of life to the most vulnerable and disadvantaged. Every day for forty years, that is what our team at World Vision has been doing.

We are currently looking for dynamic & creative individuals to join us in our journey of caring.

VACANCY - ADMINISTRATION OFFICER – GENERAL SERVICES

Location: Colombo

Job Profile

The Purpose of this Position is to provide a wide range of administration support services to World Vision Lanka Colombo office, ensuring a safe, clean and secured office environment and housing appropriate facilities and services on a daily basis.

Major Responsibilities

  • Being the prime person to monitor all maintenance and up-keeping of the building premises, equipment, cleaning, janitorial and safety/security arrangements in the premises

  • Providing administrative support for;

-All VISA/Work permits, board papers are received with required approvals, signatures, renewals on time

-Positive business relationships with all stakeholders

-Well-coordinated with Administrative and Logistic coordinator/assistant for ensured service delivery on daily basis

-Timely clearance and delivery of detained parcels at Customs receiving necessary approvals (Temp. VAT, Customs Approvals)

-Internal/external postal mails are delivered on time,

  • Manage and distribute all supplies with optimal stock levels and good stewardship

  • Oversee for an uninterrupted and efficient supply of all utility and outsourced services

  • Monitor and ensure proper functioning of power plants (Generator/Solar system), Sewerage cleaning system, waste water system, lighting & Air conditions, water supply etc.

Required qualifications, experience & competencies

  • Diploma or equivalent qualification in office management/administration and general maintenance

  • Two years’ work experience in office maintenance and house keeping

  • Knowledge of office systems, including experience with computer applications (e.g. word processing, spreadsheet, database management) required.

  • Fluency in written and spoken English, Sinhala and/or Tamil

World Vision Lanka offers a competitive remuneration package based on individual competence and skills. If you meet the required criteria and wish to apply for this or any of the available vacancies, select the position you wish to apply for & submit your on-line applicationwith your CV and details of three non-related referees on or before the given closing date.

Closing Date: 27th May 2019

Female candidates are encouraged to apply.

Only short listed candidates will be notified.

World Vision is a Christian relief, development and advocacy organisation working with children, families and communities to overcome poverty and injustice.

Business Partner - Organisational Learning and Development (HR

World Vision is a Christian relief, development and advocacy organisation working with children, families and communities to overcome poverty and injustice. World Vision is dedicated to working with the worlds most vulnerable people regardless of their religion, caste, gender or ethnicity. World Vision has been in Sri Lanka since 1977 and currently works through 35 development and relief programmes in 20 Districts across the country.

At World Vision we are passionate about children and committed to bringing fullness of life to the most vulnerable and disadvantaged. Every day for forty years, that is what our team at World Vision has been doing.

We are currently looking for dynamic & creative individuals to join us in our journey of caring.

Business Partner – Organizational Development and Learning(HR)

Location – Colombo

Job Profile

Manages, designs, recommends and implements policies and procedures relating to change management, organizational development and learning. Facilitates implementation of appropriate change management initiatives associated to support organizational transition activities and to increase employee engagement.

Provides effective P&C consultancy, guidance, technical and administrative expertise on all HR business processes to Colombo Office Departments. Drives the P&C Strategy in the Colombo Office (departments) and partners with relevant Colombo office Senior Leadership and HODs in support of implementing overall strategic business objectives of their respective departments.

Major Activities

Organizational Learning and Development

  • Advise and co design on training/development solutions to already Identified/diagnosed performance gaps through Performance evaluations.

  • Recommend meaningful and relevant, employee and manager for training and development activities that link to company goals and objectives and meet the needs of managers to face change.

  • Align and implement the Talent Management & Succession Planning process to ensure an integrated means of identifying, selecting, developing and retaining top talent within the organization.

  • Lead and monitor Performance Management Process and methodology to ensure fair reward and recognition, boost engagement and productivity, create development strategies and ensure work place clarity.

NO (Colombo Office) – Business Partner

  • Evaluate the effectiveness of people programs, policies and procedures and make recommendations to P&C and Colombo Office leadership.

  • Partner with the client leadership team to resolve compensation, benefits, and OP- HRIS and job evaluation issues.

  • Analyze trends using statistical and qualitative data to recommend initiatives to maximize employee engagement, productivity and retention.

  • Administer all staffing requirements for the Colombo Office and respond timely to inquiries around compensation, benefits, and employee relations.

  • Advise client leadership on potential legal compliance and liability issues and ensure WVL is complying with employee related legislative and regulatory requirements.

Change Management

  • Design, structure and lead change management approach and methodology for the people side change caused by projects and change efforts. (Project start ups and closures).

  • Develop a change management strategy based on a situational awareness of the details of the change and the groups being impacted by the change.

  • Identify potential people-side risks and anticipated points of resistance, and develop specific plans to mitigate or address the concerns.

  • Conduct ‘readiness assessments’, evaluate results and present findings to the management in a logical and easy-to-understand manner.

  • Develop a set of actionable and targeted change management plans – including communication plan, coaching plan, training plan and resistance management plan and work with each unit for implementation.

  • Identify resistance and performance gaps, and work to develop and implement corrective actions Establish parameters to measure the early adoption, effective utilization and proficiency to new change initiatives for individual employees as well as groups or departments.

  • Create and enable reinforcement mechanisms and celebrations of success.

  • Collaborate with project teams and relevant departments to integrate change management activities into the overall project plan.

Employee Engagement

  • Employee Engagement - Review and advice on Our Voice change plans for all staff.

  • Employee Recognition Program - implement appropriate recognition programs.

  • Develop a plan to apply for the status of ‘Great Place to Work’ for WVL.

  • Be the liaison between WVL and bodies such as IPM (Institute of Personnel Management), AHRP (Association of Human Resource Professionals) to coordinate the application.

  • Introduce to promote employee value proposition in the business communities.

Minimum Education, Training and Experience

  • Bachelor’s degree in Human Resource Management, Organizational Development, Training and Development, Change management, or any relevant field.

  • Professional certifications on Change Management, Organizational Leaning and development will be an added advantage.

  • Excellent oral and written English communication skills.

  • Strong organizational, facilitation, interpersonal and cross cultural skills.

  • Strong administrative skills and has an eye for details.

  • Excellent inter-personnel relationship skills.

  • Willing to go the extra mile when required.

  • A solid understanding of how people go through a change and the change process.

  • Familiarity with project management approaches, tools and phases of the project lifecycle.

  • Excellent active listening skills.

  • Experience with large-scale organizational change effort.

Proffered Knowledge, Skills and Experience

  • Minimum 3 years’ progressive experience implementing organizational design processes and programs within an organization.

  • Minimum 5 years of management experience including working with and presenting to all leadership at all levels of the organization.

  • Implementation experience that includes multiple key components of a change management strategy (e.g., stakeholder management, communication, change impact assessment, change readiness assessment, culture change, training, organization design, etc.).

  • Must be positive, authentic, solution-oriented team player with a good sense of humor.

  • The position requires ability and willingness to travel domestically and internationally as and when needed.

World Vision Lanka offers a competitive remuneration package based on individual competence and skills. If you meet the required criteria and wish to apply for this or any of the available vacancies, select the position you wish to apply for & submit your on-line applicationwith your CV and details of three non-related referees on or before the given closing date.

Only short listed candidates will be notified.

World Vision is a Christian relief, development and advocacy organisation working with children, families and communities to overcome poverty and injustice.

Research Officer

World Vision is a Christian relief, development and advocacy organisation working with children, families and communities to overcome poverty and injustice. World Vision is dedicated to working with the world’s most vulnerable people regardless of their religion, caste, gender or ethnicity. World Vision has been in Sri Lanka since 1977 working in relief and development projects in 20 districts across the country.

At World Vision we are passionate about children and are committed to bringing fullness of life to the most vulnerable and disadvantaged. Every day for thirty five years, that is what our team at World Vision has been doing.

We are looking for dynamic individuals to join us on our journey of caring.

Research Officer

Location: Based in Colombo with travel

JOB PROFILE

The position will develop a solid evidence base through research that feeds into organizational strategy and programming decisions making processes in ensuring World Vision Lanka(WVL) adopts timely changes to strategic priorities & program design based on evidence based research findings . The position will generates learning through well designed research studies and in bringing knowledge and expertise to the organization through collaborations with external research institutions and other stakeholders and from external knowledge sources. Assist technical programmmes by providing necessary learning and researching guidance

MAJOR RESPONSIBILITIES

Designs and implements research studies that feeds into organizational strategic decision making- Ensure WVL adopts timely changes to strategic priorities & program design based on evidence based research findings – 40%

  • Identify research priorities with proper rationale based on organisation strategy and past performance and issues and trends in the development sector

  • Conceptualize research themes and formulate research designs

  • Timely completion of research concepts, proposals and research project plans

  • Formulate recommendations based on the internal and external research findings

  • Device methodologies and time bound plans to ensure recommendations are adopted in to strategic and programmatic advancement

  • Ensure ethical consideration in research products to facilitate publicizing WVL research in

  • WVL adopts timely changes to strategic priorities and program designs based on evidence based research findings

  • Produce high quality research reports

High quality analysis and collaborative research work with internal stakeholders for effective technical programming and implementation of the country strategy- Increased internal stakeholder engagement in research, learning & evidence based porgramme decision making – 20%

  • Establish, build and sustains effective relationships with internal stakeholders and depart knowledge of research to them to ensure applying them in work assignments

  • Formulate appropriate methodologies for collaborative research with WV colleagues within and outside the EE&I team

  • Review literatures and analyses similar studies related to the issues

  • Develop and test appropriate tools those are essential to the research projects (such as questionnaires, structured group discussions etc.)

  • Supervise the collection and collation of both quantitative and qualitative data, including fact finding missions

  • Produce research based user friendly information to internal stakeholders

Effective management of knowledge:WVL and partnership Knowledge management processors are benefitted by WVL research initiatives &WVL learn from partnership level and external research knowledge bases – 20%

  • Create new knowledge using different development approaches and recommend alternative course of action that is needed to increase the efficiency of WVL programming and impact

  • Contributing to create new knowledge based on research outputs

  • Effective participation in information sharing and learning initiatives, such as case study and technical paper writing, conferences, and webex meetings.

  • Summarize complex information and present in accessible and user friendly ways  Maintain high quality research based information that is relevant to organization and share when and where essential

  • Utilize relevant research reports, statistical reports and other literatures in the development sector periodically

Collaboration with external research stakeholders - WVL establishes influential partnerships with leading external research institutions; both national and international-10%

  • Identify areas for collaborative research and establish partnership universities and other research institutes that focus on formulating innovative solutions development issues

  • Develop and maintain strong collaborative working relationships with WV support offices

  • Dissemination of research in national/international forums/journals

Resource acquisition through research partnerships – Grants & partnership efforts are strengthened by appropriate research and evidence bases – 10%

  • Identify potential research opportunities that are relevant to WV and find resource support from other institutions

  • Formulate research proposals and plans to secure funding to carry out researches

  • Facilitate research that provide evidences to corporate partnerships and resource acquisition departments in developing grant proposals

MINIMUM EDUCATION, TRAINING & EXPERIENCE & COMPETENCIES REQUIRED

  • A Master degree in Social Sciences, International development, Statistics, Community Development or any relevant professional qualification with independent research work, demonstrates the capacity for critical analysis and application of specialist knowledge.

  • Minimum 05 years of experience in research in development sector

  • Minimum 3 years’ progressive experience design and implementing evidence based programme quality related processes within an organization

  • Excellent written and verbal communication skills in English and Sinhala or Tamil.

  • Thorough understanding of the development context, preferably with experience in conducting fact-finding programs, data collation & the evaluation of field based raw data

  • Experience in networking with government/institutional donors, working in a consultancy company, an international organisation or such other entity.

  • Operational knowledge of MS Office Suite & statistical packages including SPSS, Epi etc& working knowledge of statistics and methodology for data analysis

  • Strong organizational, facilitation, interpersonal and cross cultural skills

  • Excellent inter-personnel relationship skills

  • Ability to work in a team in a cross-cultural environment

  • Willing & able to travel domestically & internationally upto 40% of the time

PREFERRED SKILLS, KNOWLEDGE & EXPERIENCE

  • Excellent conceptual thinking and analytical skills

  • Excellent use of statistical packages and presentation skills

  • Self-motivated, capable of working innovatory

  • Ability to influence and contribute effectively for departmental strategic planning

  • Ability to design and execute a facilitation process with appropriate and relevant facilitation tools

  • Ability to get consensus and collaboration across many business units; ability to explain complex concepts in layman's language

  • Knowledge on holistic development and vulnerable context

  • A satisfactory knowledge & understanding of LEAP/TDI/ DPA standards and related DME Processes

  • Excellent knowledge about research philosophies, principles, definitions, scientific tool and techniques

  • Expert knowledge of information presentation techniques and interpret them

  • Commitment to WV's Ministry Framework, the vision, mission, core values and guiding principles

  • Minimum 3 years’ progressive experience design and implementing evidence based programme quality related processes within an organization

  • Experience with World Vision programmes will be an advantage

  • Knowledge & experience on technical sector based programs

World Vision Lanka offers a competitive remuneration package based on individual competence and skills. If you meet the required criteria and wish to apply for this or any of the available vacancies, select the position you wish to apply for & submit your on-line application with your CV and details of three non-related referees on or before the given closing date.

Only short listed candidates will be notified.

This offer of employment is made contingent upon the successful completion of all applicable background checks, including criminal record checks.

World Vision is committed to the protection of children and does not employ staff whose background is not suitable for working with children

Director, Digital Donor Experience

*Preferred locations: London, Seattle, Toronto or Melbourne. Position location to be within a jurisdiction (country or US State) where WVI is registered to operate.

PURPOSE OF POSITION:

As an organisation we need to make a significant transition from being an extremely effective direct marketing organisation to being one led by a focus on donor engagement and transformation that creates vibrant and passionate communities of supporters globally who are strong advocates of World Vision and our mission. The Donor Experience Director will focus on this transition and specifically how we can create amazing experiences digitally that will transform our donor’s engagement with us and make them passionate advocates for our cause.

KEY RESPONSIBILITIES:

Global influence at a senior level:

  • Work with Support Office Marketing Leaders and other Marketing & Resource Development leaders to develop compelling donor engagement strategies digitally.

Global platforms and architecture:

  • Ensure that our global digital investments and platforms are giving strong investment returns.

Capability Development:

  • Work with smaller offices to improve basic digital capabilities and donor analytics to improve fundraising.

KNOWLEDGE, SKILLS & ABILITIES:

  • Significant experience in leading change in a complex environment.

  • Strong digital background and experience of implementing winning consumer-facing digital solutions.

  • 10-15 years in marketing, fundraising or related role, including 5-7 years at a senior management level with demonstrable success in achieving growth.

  • Ideally minimum 5 years of experience leading a marketing function within one of the largest World Vision Support offices and / or Minimum 7 years of experience leading a marketing function within a global organisation.

  • Bachelor’s degree or equivalent in strategy or marketing.

  • The post-holder must have an active Christian faith.

  • An understanding of international development and an empathy for people living amid poverty or oppression.

  • The post-holder must have an active Christian faith.

  • Strong marketing and strategy skills with working knowledge of change management principles.

  • Exceptional interpersonal skills and able to win the confidence of a broad range of different stakeholders including leaders from a variety of cultural and professional backgrounds.

  • Demonstrated ability to guide, edit and assure clear, brief and compelling written and visual communications. Ability to synthesize complex concepts for a wide variety of audiences.

  • Experience of working in a global and multi-cultural environment.

  • Supportive and influential engagement with senior partners internally and externally, including leadership groups and peer directors.

  • Experience in a marketing agency setting, providing project management support and leadership to complex projects.

  • Effective in written and verbal communication in English.

Preferred Skills, Knowledge and Experience:

  • Marketing strategy

  • Digital strategy

  • Understanding of marketing strategies, with the ability to develop strategic and tactical communications plans and outline the resources required to implement them.

  • Demonstrable experience of managing teams, and managing freelance and agency staff.

  • Experience of setting, implementing, monitoring and measuring marketing plans and ensuring delivery against agreed targets.

  • An understanding of international development and an empathy for people living amid poverty or oppression.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 25% of the time.

Global Sector Lead - WASH

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*For WV internal applicants only.

PURPOSE OF POSITION:

The position provides global leadership and direction for sector, leveraging all entities within the World Vision partnership to maximize their contribution to child well-being. Oversees World Vision’s sector programming to ensure that it reflects the organizational distinctive of Christ-centered, community empowering and child focused in its standards and practices and the highest technical standards are met in its programming. Builds WV’s reputation in the sector, creates partnerships and innovative approaches and strengthens and mobilises WV’s sector community of practice to execute excellence in programming that demonstrates evidence of impact. Positions and brands WV as a leading child-focused organization and represents WV at high level external boards and advisory councils.

KEY RESPONSIBILITIES:

Set Strategic Priorities:

  • Define WV’s sector vision, global sectoral approach and targets in alignment with Partnership strategy.

  • Provides thought leadership in their respective area of expertise both within and outside World Vision.

  • Develops WV brand and reputation through quality programming, evidence of impact, policy and advocacy related work.

  • Responsible for the development of sectoral policy and guidance in alignment with Partnership strategy.

  • Ensures Partnership alignment to sector approaches and core project models to achieve strategy.

  • Ensures integration of WV’s distinctive, biases and ethos in all sector guidance and practice.

  • Ensures the global sectoral approach is vertically aligned (from sector fundraising & marketing through sector programming) and horizontally integrated (with other sectors and lines of ministry).

  • Ensures overall compliance with Partnership standards and external standards.

  • Ensure innovations in sector programming.

Build Capacities:

  • Builds capability of WV’s sector professionals and global community of practice.

  • Promotes a culture of innovation and continuous improvement.

  • Internally benchmark capabilities, processes, and systems in education programming against market leaders and build toward best in class.

  • Determines the technical capacity needs for the partnership.

Provide Global Stewardship:

  • Maintains a global view of sector across the partnership.

  • Determines the technical capacity needs for the partnership.

  • Ensures accountability in provision of technical services by Technical Service Organisation (TSO) and programme implementation for globally agreed standards, sector approaches and core project models.

  • Build understanding of current sectoral footprint and identify opportunities for further impact.

  • Maintain a view of revenue streams to support programme opportunity. Measure extent to which resourcing opportunities meet ministry needs and impact Child Well Being (CWB).

Ensure Accountability:

  • With Evidence and Learning, responsible for analysis and interpretation of data that provides global evidence of impact for sector.

Promote WV Way:

  • Coordinates with other Global Sector leads in ensuring global approaches (including core project models) are integrated and have a ministry focus that is Christian, community-based and child-focused.

  • Oversees and coordinates closely with Support Office (and GC where appropriate) sector team engagement and partners.

External Engagement:

  • Represents and builds World Vision’s influence, advocacy, partnerships and reputation externally.

  • Collaborates with Faith and Development actors externally as we seek to integrate faith into all our programming to address spirituals of causes of child well-being.

  • Participates in high level international meetings, forums and conferences as required.

  • Actively positions WV as a NGO of choice with global 2030 Agenda platforms, and with potential and key partners, donors and stakeholders, businesses and donors.

  • Provides technical support to Global Campaigns.

KNOWLEDGE, SKILLS & ABILITIES:

  • Masters degree in the sector related expertise area.

  • In-depth knowledge / expertise in sector programming including evidence based best practices.

  • Sector professional with minimum 10 years’ experience designing and leading programming in the developing world.

  • Strong experience developing strategy and policy in WV or in another International NGO.

  • Strong experience and proven skills in leading a team of technical professionals.

  • Strong experience in working with grant funded programmes by bilateral and multilateral donors.

  • Strong experience and proven skills in working effectively across the WV Partnership to advance priorities and achieve change, in situations without direct authority in which influence, relationships, and technical quality are needed to succeed.

  • Strong experience and proven skills in external engagement that contributes to change in policy and practice and builds WV’s reputation as a leader in the industry

  • Experience in working with faith, faith actors and faith related issues in development.

  • Experience of HEA and fragile contexts.

  • Effective in written and verbal communication in English.

Preferred Skills, Knowledge and Experience:

  • Experience in working with and managing large grants in sector programming for major bilateral and multilateral donors.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 30% of the time.

Response Programmes Director

*Country location to be determined based on response.

*Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

PURPOSE OF POSITION:

The Response Programmes Director oversees/leads the Sector Programming Team, including Program Officer(s), Design Monitor Evaluation (DME), Humanitarian Accountability and Information Management. The Programme Director supports the Response Director (RD) and Operations Director (OD) in designing the response strategy and operations plan and works in close coordination with both.

The Response Programmes Director is responsible to manage grant acquisition, assessments, monitor and humanitarian accountability and liaises with Support Offices (SOs), and international donors.

Response Programmes Director is part of the Response Senior Leadership Team. Response Programmes Director will coordinate/advise with Response Director (RD)/Senior Leadership Team (SLT) go or no go for proposals.

KEY RESPONSIBILITIES:

Establish, lead, resource and staff the programmes unit to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to National Office (NO) capacity building in the area of emergency response in coordination with NO leadership and Human Resources (HR).

  • Determine Programmes organisational structure and staffing plan with HR.

  • Work with HR to recruit and deploy Programmes staff and plan for capacity development.

  • Ensure Programmes staff handovers are conducted.

  • Develop Programmes budget in coordination with Finance.

  • Support RD and Finance in developing Response Budget, ensuring strong alignment and coordination with Operations team during budgeting and budget management process.

  • Plan for Programmes Unit transition/integration with NO, where applicable.

Lead the programme planning process to ensure alignment with context, humanitarian needs, response strategy as well as operational feasibility and technical quality:

  • Support development of operational intent plan to align with funding allocations ensuring operational feasibility and

  • technical quality.

  • Support Sectors and Operations Director to draft response plan.

  • Work with Grants, Acquisition and Management (GAM) to coordinate grant acquisition.

  • Write Operational Intent inclusive of targets.

  • Prepare project RACIs (responsible, accountable, consulted, informed) for new grants.

Oversee donor liaison and advocacy is undertaken to resource operations plan to address humanitarian needs. The Response Programmes Director will ensure that the GAM team undertake the following activities:

  • Monitor and analyse donor opportunities to ensure they align with operational intent.

  • Communicate humanitarian needs identified through assessments, monitoring data and community feedback to in-country donors and Support Offices International Programmes Groups.

  • Represent World Vision with potential donors (ECHO, DFID, EU, OFDA, etc.) including bilateral, multilateral and corporate.

  • Collaborate with Advocacy to influence donor funding strategies when appropriate.

  • Liaises with SOs regarding donor priorities and opportunities for funding.

  • Support Finance in the allocation and tracking of response funding to ensure response strategic priorities are funded and effective leveraging of available funding.

  • Support mapping of all funding sources with Finance.

  • Support funding allocation process (Private Non Sponsorship & grant opportunities) in coordination with Finance, Response Director and Operations to reflect response strategic priorities, operational realities and ensure compliance with relevant funding regulations.

  • Support Finance to track donor funding allocation and commitments to ensure response strategic priorities are funded.

  • Oversee development and submission of project proposals to donors to resource operations plan.

  • Develop project proposals with Operations, Advocacy, Finance and relevant Support functions and ensure stakeholders have the opportunity to review proposals and raise issues prior to submission to donors.

  • Ensure proposals are aligned with the operational plan, sector DADDs and standards.

  • Ensure proposals are aligned with accountability standards and basic DME requirements.

  • Maintain donor and SOs communications to facilitate funding acquisition.

  • Support Finance to ensure an up-to-date funding matrix.

Ensure support for Finance to establish grant management system to guarantee fulfillment of donor requirements:

  • Support Finance to conduct grant orientation or grant start-up workshops for relevant staff.

  • Plan and manage donor reporting to ensure that all donor requirements are met.

  • Support Finance with monitoring of grants for compliance with grant requirements.

  • Oversee planning, implementation, analysis and sharing of findings from assessments and program monitoring.

The Response Programmes Director will ensure that the DME team undertake the following activities:

  • Design and implement community consultation processes to ensure understanding of World Visions role, planned interventions and provide opportunities for input and feedback into programme and project designs.

  • Design and implement Information Provision plan to ensure that accurate and reliable information about the programme is made available and shared with communities in a timely and accessible manner.

Establish and support implementation of complaint and feedback mechanisms:

  • Document, implement and monitor complaint and feedback systems to ensure timely responses to communities.

  • Consolidate and analyse community complaint information to inform Operations and response management of key issues raised by beneficiaries.

  • Coordinate Humanitarian Accountability planning and learning with other accountability focused INGOs and LNGOs.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 3-5 years in leadership role in the humanitarian assistance and development sector, with a significant portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Experience in program management and implementation of multi-sectoral emergency response projects.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Work experience as Program Officer at least for 1-3 years in a country other than the home country.

  • Strong team leadership skills.

  • Emotional Intelligence (self awareness, managing emotions and those of others, remaining calm/composed, dealing with ambiguity and change).

  • Understand Humanitarian Industry and have proven experience within a relief setting.

  • Effective in written and verbal communication in English.

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders.

Preferred:

  • Previous experience working in complex emergency/rehabilitation settings.

  • Experience coordination with INGOs and other key stakeholders-High degree of negotiation and persuasion skills.

  • Ability to work with a reasonable level of comfort in high tension and high security risk situations.

  • Ability to maintain performance expectations in diverse cultural contexts psychologically stressful environs and physical hardships.

  • Ability to facilitate the creation of cross-functional project teams and the development of national strategies.

  • Excellent time-management and prioritization.

  • Demonstrates openness and transparency.

Response Director

*Country location to be determined based on response.

*Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

PURPOSE OF POSITION:

The Response Director (RD) has primary responsibility for directing the response from strategy to implementation, inclusive of performance and oversight of all aspects of the response. She/he should develop and maintain an efficient, cohesive team, while ensuring effective coordination and relationships with the other agencies, officials, beneficiaries, donors and all areas of the Partnership.

KEY RESPONSIBILITIES:

Develop and monitor implementation of response strategy that addresses WV strategic goals to meet humanitarian needs:

  • Lead response strategy development with National Director (ND), Regional Leader (RL), Partnership Executive Team

  • (PET) and other senior stakeholders.

  • Ensure primary and secondary information on needs inform strategy formulation.

  • Ensure context analysis informs strategy development.

  • Consult with ND and RL to ensure National Office (NO) strategy and plans (including Child Wellbeing targets) are taken into account in

  • response strategy formulation.

  • Ensure strategy aligns with anticipated capacity.

  • Monitor appropriateness of strategy in addition to implementation of strategy and transition plans.

Ensure response is staffed to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to NO capacity building in the area of emergency response in coordination with NO leadership and Human Resources (HR).

  • Determine response organization structure with ND and HR.

  • Conduct high-level workforce planning with HR and mobilise surge functions as required.

  • Oversee the recruitment of the RDs direct reports.

  • Ensure defined accountabilities under the Emergency Management System (EMS) are clear for each function including Term of Reference (TOR) objectives and qualitycriteria.

  • Ensure HR works with EMS functions to identify workforce requirements.

  • Ensure HR plans for capacity building with EMS functions.

  • Ensure HR develops performance planning and review processes that include quality criteria.

  • Ensure HR establishes a staff care function and mechanisms that support staff well-being.

  • Consult ND to plan Response team transition/integration.

  • Ensure adequate internal communications mechanisms are in place to ensure policies, information and decisions are shared with staff as appropriate.

Establish and maintain effective working relationships with humanitarian actors, government representatives, World Vision stakeholders, the media and general public:

  • Represent the response in Partnership Executive Team and Partnership Coordination Team (PCT) (where activated).

  • Identify and highlight areas of conflict to Response Senior Management Team (SMT), ND, RL and Partnership

  • Executive Committee (where activated).

  • Create and maintain collaborative relations and where appropriate partnerships with government, other NGOs, UN

  • agencies, civil society, churches, bi-lateral missions and donors.

  • Participate in consortium meetings and Response related national coordination meetings.

  • Ensure World Vision is represented at relevant technical and coordination mechanisms in-country.

  • Serve as an organizational spokesperson for media interviews, advocacy initiatives and other public events.

Develop and plan response to achieve response strategy goal and objectives:

  • Provide oversight to funding allocation (i.e. Private Non-sponsorship or PNS, grants, etc) to ensure alignment with

  • strategy and humanitarian needs.

  • Ensure response programme development meets World Vision and international standards.

  • Ensure that adequate funding to address humanitarian needs is acquired.

  • Ensure Advocacy staff are empowered to integrate advocacy across sectors and to develop child-focused advocacy positions which are aligned with strategy and organisational priorities, in strong alignment with NO and Response

  • Operations teams.

  • Facilitate the signing of MOUs and contracts, with donors, Support Offices (SOs) and other relevant stakeholders.

  • Ensure appropriate waivers are in place to facilitate timely response implementation.

Implement response programme in accordance with commitments to meet international and WV standards:

  • Ensure that accessible beneficiary feedback mechanisms are established and functioning.

  • Ensure staff establish community accountability methods across all of the response program.

  • Monitor and identify risks to programme quality and coordinate resources to address them.

  • Ensure that all programmes are implemented, monitored and evaluated according to set plans and that agreements

  • with donors, SOs and other stakeholders are adhered to.

  • Ensure management meetings address quality risks, relevant monitoring data and community feedback.

  • Initiate resourcing mechanisms and ensure financial and material (in-kind) resources are managed according to WV

  • standards, donor and SO agreements.

Initiate response funding mechanisms with support of ND, RL & Regional HEA Director (RHEAD):

  • Ensure that funding is managed and accounted for in compliance with donors and Support Offices agreements and WV standards.

  • Ensure that programme and projects audits are planned and conducted as per WV audit regulations and donor government requirements.

  • Ensure that audit reports are responded to and recommendations implemented.

Ensure that response meets World Vision minimum quality standards and supports program improvement, reflection, learning and innovation:

  • Ensure previous response learnings from Global learning facilitator are reviewed in program design.

  • Encourage the incorporation of best practice and innovation in program design.

  • Ensure all functions have quality planning sessions to meet quality objectives of their TOR.

  • Ensure achievement level of all function quality objectives is monitored monthly and reported.

  • Ensure risks that prevent the achievement of quality objectives are reported and rapidly addressed.

  • Ensure mechanisms are established to identify, document, and share lessons learned with Partnership.

Oversee Security function, planning and implementation to ensure response staff and organisational safety and security:

  • Ensure staffing of Security function.

  • Provide oversight to implementation of security protocols as per CSR.

  • Facilitate inter-agency coordination for information sharing and intelligence sharing.

Ensure response internal and external reporting requirements are met:

  • Liaise with Programmes and Info Management to ensure internal and external reporting requirements are planned for

  • and reports are prepared.

  • Review and submit partnership programme reports.

  • Prepare and submit monthly management reports.

  • Ensure internal response coordination & information sharing mechanisms are functioning.

Ensure that response staff have appropriate housing, offices and information/communication systems:

  • Ensure that staff have access to appropriate office space/equipment, information/communication systems/equipment

  • and other facilities which enable them to carry out their responsibilities.

  • Ensure that all response vehicles and other equipment are well managed and maintained.

  • Where necessary, ensure that relevant staff have access to appropriate housing.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 5-7 years in leadership role in the humanitarian assistance and development sector, with a significant

  • portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Experience in serving as an organizational spokesperson to media and other external audiences.

  • Effective in written and verbal communication in English.

Preferred:

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders as well

  • as staff.

  • Ability to work in coordination with other humanitarian organizations.

  • Ability to analyse and make decisions in challenging situations in the absence of specific guidance and/or full

  • information.

  • Ability to communicate and model to staff positive behaviours which help them remain resilient and effective in dynamic and high pressure environments.

Work Environment:

  • Work hours are often in excess of 12 hours per day during difficult periods of the response.

  • Responses are often mounted in insecure or natural disaster-prone contexts, which may disrupt normal work patterns

  • and generate staff safety issues.

  • Work and housing environments may at times be well below normal standards in terms of facilities, equipment, food availability and hygiene.

Response Operations Director

*Country location to be determined based on response.

*Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

PURPOSE OF POSITION:

Response Operations Director leads the Operations team and oversees the implementation of the response activities. He/she transforms the response strategy into implemented reality, managing day-to-day sector activities and providing technical guidance to the Programmes team for design and programme quality.

KEY RESPONSIBILITIES:

Ensure program planning is informed by technical standards and operational viability:

  • Contribute to planning of sector requirements for people, funding and supplies.

  • Ensure all program designs are based on needs assessment findings (primary & secondary data) and analysis,

  • targets the most vulnerable/chronically and is operationally viable.

  • Ensure all programs refer to technical standards, consider government standards and are aligned with Strategic

  • Guidance and Do-Assure Dont Do (DADDs) for the First Phase of Emergency Responses and Sector Packages.

  • Ensure inclusion of advocacy issues and cross cutting themes are considered in design.

  • Ensure programs and projects are measured according to technical standards and Child Well-being targets.

  • Ensure Operations Plans are developed and implemented with community engagement, taking into account local capacities and utilising Do No Harm/Local Capacities for Peace (DNH/LCP).

Establish, lead, resource and staff Operations unit to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to National Office (NO) capacity building in the area of emergency response in coordination with NO

  • leadership and Human Resources (HR).

  • Determine Operations organisational structure and staffing plan with HR.

  • Monitor recruitment and deployment of Operations staff and plan for capacity development.

  • Ensure Operations staff handovers are conducted.

  • Develop Operations budget in coordination with Finance, ensuring strong alignment and coordination with

  • Programming team during budgeting and budget management process.

  • Plan for Operations transition/integration.

Conduct response operational planning to ensure effective coordination and timely delivery of response activities:

  • Plan and facilitate detailed operational plan and delegate responsibilities to carry out plan.

  • Ensure Accountability mechanisms are in place for Community and stakeholder feedback.

  • Planning process considers community requirements (i.e. timelines) and progress is monitored by Design, Monitoring & Evaluation (DME).

  • Facilitate planning between sectors to meet overall program goals.

  • Facilitate requirements planning with Support Services.

  • Ensure collaborative planning with external stakeholders such as UN Agencies, other NGOs and Government ministries where possible through coordination mechanisms.

Oversee implementation and monitoring of operations to ensure achievement of response goals and objectives and inform operational improvement:

  • Monitor results against sector plans and address identified issues.

  • Monitor expenditure reports and take corrective action with Finance and Programs.

  • Review Monitoring & Evaluation (M&E) and Accountability data with Sectors and Programs to identify and address any issues for operational improvement.

  • Review context analysis with Programs and Liaison for Operational Intent adaptation.

  • Review findings of learning events and evaluations with Programs to make operational improvements.

  • All evaluations of sector interventions are planned with DME to assess effectiveness and timeliness.

Oversee development and implementation of operations reporting systems to support timely and accurate reporting:

  • Establish and implement internal reporting system in coordination with DME.

  • Ensure Operations provide input for grant/donor and program milestone and reports to Programs.

  • Write report on quality risks and their resolution and submit to Response Director on regular basis.

  • Ensure that Operations meets reporting requirements for Clusters, Ministries and/or in-country stakeholders.

Ensure implementation of response operations according to safety standards with support from the Security function:

  • Organise security assessments for all field operations that inform a security plan.

  • Implement the recommendations of the security plan for all field operations.

  • Ensure security incident reporting protocols are complied with by operations staff.

  • Ensure Operations staff adhere to security standards for staff movement and communications.

  • Work with Security to ensure safe and effective Civil/Military relationships with armed actors.

Ensure operations meet WV minimum quality standards and support improvement, reflection, learning and innovation in sectors:

  • Ensure previous sectors learning from Global Learning Facilitator are reviewed.

  • Encourage the incorporation of sector best practice and innovation.

  • Ensure sector have a quality plan to meet quality criteria and minimum sector standards.

  • Ensure achievement of all function quality criteria is monitored and reported regularly.

  • Ensure risks limiting achievement of objective to quality criteria are reported & rapidly addressed.

  • Ensure mechanisms are established to identify, document, and share function lessons learned.

Coordinate with Support Services function for ongoing provision of funds, staff, equipment, vehicles and supplies to ensure timely implementation of operations:

  • Ensure Ops submit clear and timely budgets and funds requests to Finance.

  • Ensure Ops submit clear and timely staff plans to HR and immediately advises on changes.

  • Ensure Ops follow Finance procedures to rapidly process payments to suppliers.

  • Ensure Ops submit vehicle requirements to logistics and follow vehicles management guidelines.

  • Ensure Ops submit communications requirements to ICT and follow ICT procedures.

  • Address delays in Support Services to Response Manager for rapid resolution and waivers.

Identify, report and refer operational blockages caused by external actors to Liaison to be addressed through external advocacy:

  • Establish operation team protocols where sector and geographic leads identify and report where external actors are

  • delaying/preventing implementation.

  • Refer issues delaying implementation to Liaison to resolve through inter-agency coordination and/or government

  • relations.

  • Ensure protection issues are reported and addressed in coordination with Advocacy.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 5-7 years in leadership role in the humanitarian assistance and development sector, with a significant

  • portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Experience in program management and implementation of multi-sectoral emergency response projects.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Strong team leadership skills.

  • Emotional intelligence (self awareness, managing emotions and those of others, remaining calm/composed, dealing

  • with ambiguity and change).

  • Effective in written and verbal communication in English.

  • Academic and on-the-job training in at least one of the support services or response-sector relevant areas.

Preferred:

  • Understanding of the international humanitarian system, particularly the systems, structures and key actors.

  • Understanding of the key accountabilities that must be maintained in a response (beneficiaries, donors, peers).

  • Ability to lead operational planning processes.

  • Strong communication skills (oral and written) with ability to express ideas and concepts clearly and persuasively with

  • senior internal and external stakeholders.

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders as well

  • as staff.

  • Ability to work in coordination with other humanitarian organizations.

  • Ability to analyse and make decisions in challenging situations in the absence of specific guidance and/or full information.

  • Ability to communicate and model to staff positive behaviors which help them remain resilient and effective in

  • dynamic and high pressure environments.