Job Opportunities with World Vision Swaziland / Eswatini 

World Vision Eswatini has worked with the vulnerable children of Eswatini, their families and communities, since 1992.

Currently, World Vision Eswatini has a commitment to bring hope and help to children and communities in the country through a range of holistic, integrated projects that promote change and improve well-being. Every year, about 400 thousand children and adults benefit from World Vision Eswatini’s programmes, which currently operate in 4 regions throughout Eswatini.

Thank you for your interest in working with World Vision Eswatini!

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Project Director

Purpose of the position:

The position is responsible for overall project design, planning, budgeting, management and oversight of the Comprehensive Community Based Programming to maintain HIV epidemic control in Eswatini under PEPFAR.S/he will provide technical and strategic leadership of the project’s implementation and management of community-focused interventions and ensure that the project meets stated goals and reporting requirements. The role will also include coordination and collaboration with key stakeholders and partners, management of donor relations and act designated point of contact with CDC.

Major Responsibilities:

Key outputs and responsibilities

Weight

1

Project design, management and oversight: Lead and oversee planning, implementation, coordination and monitoring of the Comprehensive Community Based Programming to maintain HIV epidemic control in Eswatini under PEPFAR project to ensure the effective and efficient delivery and implementation of project in line with donors’ standards. This includes organizational and technical development and capacity building for project team including community level cadres; development and implementation of the institutional strengthening component that increases World Vision Eswatini capacities to monitor, evaluate, deliver and report on services. S/he will be fully conversant on global, regional, and local best practices and evidence-based approaches in COVID-19/pandemic preparedness and response, primary health care, and public health to develop and/or adapt for the Eswatini context.

30%

2

Human Resources: Identify, define and respond to human resources needs for the project to effectively deliver on contractual obligations. Oversee the management and development of project human resources to ensure a diverse, skilled and productive workforce and promote an organizational culture where WVE values are practiced. This function will include recruitment, selection, placement, orientation, and supervision and performance management for all staff. Provide proper supervision and management for all direct reports and oversee the establishment and functioning of a strong, effective project team.

Put in place effective human resource management strategies and systems to manage project staff and community cadres. This includes promotion of staff wellness, performance management, coaching, leave management as well as implementing disciplinary measures according to WVE policies. Ensure levels of authority and

responsibility are clearly defined, understood and followed within the project team.

20%

3

Financial management and stewardship: Assure efficient availability, utilization and reporting of project funding in line with donor and WVE regulations and guidelines

10%

4

Identify and respond to technical, financial, programming and other gaps limiting project plan execution. Provide training and mentoring project staff to strengthen capacity for technical project delivery and compliance with donor rules and regulations. This project will ensure high quality program delivery and the cost-effective use of World Vision Eswatini resources.

10%

5

Coordination and Collaboration: Serve as key representative to CDC; responsible for all communications with donor and responses to CDC requests. In addition ensure strong cooperation and collaboration with other USG partners, the Government of Eswatini, and other HIV/AIDS partners. Ensure strong cooperation and collaboration with partners, donors, government, and other key stakeholders.

10%

6

Oversee an efficient, transparent grant making process under the program; assure timely and high-quality monitoring of and reporting

10%

7

Serve as key representative to CDC; responsible for all communications and responses to CDC requests. This position will ensure strong cooperation and collaboration with other USG partners, the Government of Swaziland, and other HIV/AIDS partners.

10%

Other Competencies/Attributes:

  • Must be a committed Christian, able to stand above denominational diversities.

  • Interpersonal communication / relational capability

  • Perform other duties as required.

Qualifications: Education/Knowledge/Technical Skills and Experience

The following may be acquired through a combination of formal or self-education, prior experience or on-the-job training:

  • Minimum Qualification required: A Masters Degree in public health, social sciences and other related fields.

  • Experience:

  • Technical skills and abilities:

    • Demonstrated experience as a senior manager (a minimum of five years) of complex USAID/PEPFAR-funded grants programs is required; minimum of five years prior grant management experience in Eswatini a plus.

    • Track record of progressive responsibility, including at least eight years providing senior-level leadership (e.g. Project Director, Deputy Director) to programs of similar scale, scope and complexity;

    • Five years’ experience in managing HIV/AIDS programs and health related projects; community level programming a plus.

    • Demonstrated ability to establish and sustain interpersonal and professional relationships with USAID/CDC Mission, international partners, and local CBOs.

    • Demonstrated experience with organizational development. Ability to use Microsoft programs including Word, Excel, Access and statistical analytical packages including SPSS and Stata

Evaluation & Performance Measurement Lead

Purpose of the position:

The Evaluation and Performance Measurement Lead will serve as the Subject Matter Expert (SME) for Monitoring and Evaluation (M&E) and other strategic information-related tasks in the Comprehensive Community-based Programming to Maintain HIV Epidemic Control in Eswatini under the President's Emergency Plan for AIDS Relief (PEPFAR). S/he will be responsible for the development of the performance monitoring plan, M&E system, development of indicators and targets, reporting templates and management of an efficient database as well as reporting. The incumbent is expected to be familiar with PEPFAR and CDC policies and have a strong understanding of PEPFAR guidance and directives, development principles and national priorities related to strategic information.

Major Responsibilities:

Key outputs and responsibilities

Weight

1

Provide technical leadership on CDC-specific strategic information Project design, planning, implementation, monitoring, evaluation and Reporting Functions

20%

2

Build Capacity of project staff, community cadre and partners on the use of data collection and reporting tools and ensure that records are kept accurate and available in a timely and orderly manner.

10%

3

Create and maintain a data management system to enable activity and output level tracking.

10%

4

Generate monthly, quarterly and annual reports in accordance to donor and WVE requirements a timely manner and give feed back to the relevant staff

10%

5

Carry out support and monitoring field visits to staff, community cadre and partners

5%

6

Put in place and monitor project data flow and outputs to ensure that targets are met and give routine feedback to project staff

5%

7

Coordinate all enrolment assessments, research and evaluations related to the project

5%

8

Networking, liaison with donor, key national and regional stakeholders in the area of Strategic information including representing the project in relevant meetings with stakeholders, including government forums as needed

5%

9

Liaise with CDC projects and integrate strategic information to project thematic areas in liaison with focal persons and inform programming

5%

10

Monitor implementation and package relevant deliverables for milestones

5%

11

Participate and contribute to Project Management

5%

12

Lead SI team and plan, monitor, engage and conduct performance management accordingly

5%

Other Competencies/Attributes:

  • Must be a committed Christian, able to stand above denominational diversities.

  • Interpersonal communication / relational capability

  • Perform other duties as required.

Qualifications: Education/Knowledge/Technical Skills and Experience

The following may be acquired through a combination of formal or self-education, prior experience or on-the-job training:

  • Minimum Qualification required: A Degree in social sciences/ Health with major in statistics, demography or related field. Possession of an advanced degree (Masters level or above) in the field of public health, epidemiology, demography, public policy, social or behavioral science or related field desirable.

  • Experience:

    • Experience in setting up a data base for a multi indicator project as well as minimum five years’ experience in monitoring and evaluation of health, HIV projects

    • Ability to use Microsoft programs including Word, Excel, Access and statistical analytical packages including SPSS and Stata

    • Experience in monitoring CDC/ USAID PEPFAR Funded project required

  • Preferred: Master’s Degree in community Health & HIV/AIDS -related fields.

  • Technical Skills & Abilities:

  1. Prior Work Experience: A minimum of five years of progressive and responsible experience in strategic planning, monitoring and evaluation, project design, program management is required.

  2. Experience in Database development, management and programme monitoring

  3. Experience in Programme Evaluations, including development of evaluations, data collection, and management of consultants and reporting.

  4. Experience in report writing (management and donor reports)

  5. Skills and Abilities:

  1. Strong quantitative and analytical skills, ability to develop evaluation protocols, and conduct target setting with measurable outcomes.

  2. Must be adept in qualitative and quantitative research methods.

  3. Ability to analyze, organize, and interpret data and present findings in both oral and written form.

  4. Basic skill in the operation of computers and software program applications authorized for use (including ACCESS, Excel, PowerPoint, and Word). Skill with data analysis software such as SPSS, Epi-Info, STATA desirable, but not required

  5. Mobile data collection an added advantage

Working Environment / Conditions:

  • Work environment: spending 70 % of his/her time in the office

  • Travel: spending 30 % of his/her time visiting programmes

Finance & Administration Manager

Purpose of the position:

The Finance and Administration Manager is directly responsible to and supervised by the Project Director. He is a member of the core management team and responsible for the overall management of the Finance and Administration responsibilities in the project. He is responsible for the development and implementation of efficient procedures and guidelines that ensure audit readiness at all times within the context of maximizing WVE and CDC requirements.

Consider adding: “S/he ensures proper financial management, accountability, planning, and reporting in alignment with the goals of the grant, World Vision financial and administration procedures, CDC regulations, and the grant agreement.”

Major Responsibilities:

Key outputs and responsibilities

Weight

1

Financial Management for the project including the development and maintenance of adequate financial management and internal controls systems in line with CDC rules & regulations , WVE policies and procedures, International Financial Reporting Standards (IFRS) and International Accounting Standards (IAS).

30%

2

Compile, manage and report on the budget, ensuring all costs incurred by WVE have been provided for including compliance with local laws and accounting standards; review monthly spending vs. budget; provide sound variance explanations and liaise regularly with the Project Director on the progress and suggest / discuss corrective actions to be taken.

  • Guide managers on their roles on financial management

  • Coordinate financial management processes so that employees are clear on expectations

  • Provide appropriate support to managers in addressing unsatisfactory financial performance

20%

3

Oversee the overall administrative functions of the project including

  • Timely completion of LDRs by all staff by 3rd of every month

  • Manage vehicle usage and reconcile vehicle operating costs to 3rd party reports (Fleet Management Report, etc)

  • Maintain a comprehensive fixed assets register for the project and safeguard all assets

  • Work closely with Supply Chain and project team to ensure that suppliers are paid on time.

  • Conduct orientation of new project staff on financial policies, procedures, internal controls, administration activities etc

  • Determine appropriate risk assessment systems - Develop and implement strategies to minimise losses through corruption or non-adherence to laid down procedures and policies (report on corrupt activities)

  • Maintain a proper filing system of all records relating to the projects

  • Ensure staff has adequate working tools (e.g. computers, etc)

10%

4

Month end and year end processing: Review inputs and perform interim trail balance checks to ensure reasonableness and accuracy; Ensure that journals in respect of prepaid expenses and balance sheet accounts are posted / cleared where needed; Ensure that the bank reconciliations and reconciliations for the clearing accounts and advance accounts are done; Ensure that the balance sheet accounts are reconciled / has proper backup schedules;

10%

5

Manage payroll and benefits administration for the project and reconcile to completed and approved Labour Distribution Report and ensure all statutory payments for the project staff are remitted timely.

10%

6

Carry out support and monitoring field visits to staff, community cadre and partners

10%

7

Deliver on finance and admin milestones and contribute to submission of Monitor project outputs to ensure that targets are met and give routine feedback to project staff.

-Track and monitor resource needs and other material needs for carrying out financial and administration tasks.

- Monitor and manage expenses within allotted budgets.

5%

10

Liaise with CDC Finance focal persons and inform programming

5%

Other Competencies/Attributes:

  • Must be a committed Christian, able to stand above denominational diversities.

  • Interpersonal communication / relational capability

  • Perform other duties as required.

Qualifications: Education/Knowledge/Technical Skills and Experience

The following may be acquired through a combination of formal or self-education, prior experience or on-the-job training:

  • Minimum Qualification required: A Degree in Finance or accounting equivalent

  • Experience:

    • Three years working experience in finance management role for USAID/CDC or Global Fund projects.

    • Demonstrated experience working with CDC funding

    • Experience in financial management for projects in NGOs

Consider adding:

  • At least 2 year’s experience managing staff

  • Excellent command of Excel and SunSystem

  • Fluency in English, both written and spoken

  • Ability to handle sensitive and confidential information with absolute discretion

Working Environment / Conditions:

  • Work environment: spending 70 % of his/her time in the office

  • Travel: spending 30 % of his/her time visiting programmes

Community Linkages & Capacity Building Lead

Purpose of the position:

The position will provide technical oversight and direction for an anticipated Centers for Disease Control and Prevention (CDC) Eswatini focusing on developing community-based, comprehensive, evidence-based programming for sustainable epidemic control. This position will support the fourth strategy under this project: Strengthening the capacity of PLHIV networks, CSOs, faith communities and other community structures to provide HIV, TB and GBV services in the community. S/he will work with community structures to support creation of a coordinated HIV response, provide technical support, and mentorship for care and treatment, prevention, and support. The position will ensure timely and cost-effective regional level implementation as well reporting to the project management team.

Major Responsibilities:

Key outputs and responsibilities

Weight

  • Engage community leadership structures and local community based organizations, in the creation of a conducive and sustainable community HIV response.

  •  Provide technical support and mentorship for community-based organizations, faith-based organizations and other community structures for strengthened community-based and community-led systems for prevention, treatment, care, and support.

  •  Develop a capacity building plan for identified local partners involved in the community HIV response.

  •  Capacitate local community partners, including youth- and women-lead organizations, on project management, data use and sustainable evidence-based community HIV response.

25%

  • In consultation with the Project Director, Evaluation and Performance Lead & Prevention Technical lead - develop and adapt strategies, tools, processes and materials to enhance community engagement, advocacy and reporting

  • Oversee activities related to community mobilization, education, and demand creation for testing and prevention services, including partnering with local and faith-based organizations

20%

  • Ensure overall technical integration of services for HIV & TB Linkages which includes, HIVST Kits, HIV & TB case identification, strengthening community HIV and TB treatment, care, monitoring, and defaulter tracing services using quality improvement approaches in collaboration with health facilities and facility-focused implementing partners. Strengthen bi-directional referral systems and collaborate with local institutions including pharmacies to develop sustainable models of comprehensive community commodity distribution services

25%

  • Oversee and contribute to the development of quarterly, semi-annual, and annual reports

  • Ensure that project implementation activities are in line with the work plan and timeframe and activities achieve quarterly and annual project targets.

  • Lead team in the Linkages portfolio and plan, monitor, engage and conduct performance management accordingly.

20%

  • Networking, liaison with donor, key national and regional stakeholders in the area of HIV Preventions and HIV & TB Linkages including representing the project in relevant meetings with stakeholders, including government forums as needed. Further collaborate with local faith and community organizations to foster gender norms change, strengthen capacity to conduct targeted HIV and TB case finding, support treatment continuity for PLHIV and/or TB, and address stigma and discrimination

10%

Other Competencies/Attributes:

  • Must be a committed Christian, able to stand above denominational diversities.

  • Interpersonal communication / relational capability

  • Perform other duties as required.

Qualifications: Education/Knowledge/Technical Skills and Experience

The following may be acquired through a combination of formal or self-education, prior experience or on-the-job training:

  • Minimum Qualification required: A Degree in public health, social sciences and other related fields. Master’s degree would be an advantage

Experience:

  • Three years working experience in leadership of HIV and AIDS

  • Demonstrated current knowledge and experience in programs for HIV, TB community linkages and capacity building, especially for PLHIV networks, CSOs, faith communities and other community structures.

  • Strong understanding of PEPFAR and Eswatini Government HIV priorities, and familiarity with MOH guidelines, policies and strategic priorities.

  • Experience in managing and motivating teams, supervising staff, and addressing performance challenges.

  • Demonstrated experience in managing programs that address the needs of adolescent girls and young women, including implementation socio-economic interventions

  • Demonstrated skills in project reporting, preferably for PEPFAR funded programs

  • Demonstrated writing and presentation skills

  • Familiarity with Eswatini’s institutional, policy and programming context for adolescent girls and young women

Technical Skills & Abilities:

  1. Prior Work Experience: A minimum of three years of progressive and responsible experience in strategic planning, monitoring and evaluation, project design, program management is required.

  2. Experience in program management and monitoring

  3. Experience in development of resources and facilitating trainings

  4. Experience in report writing (management and donor reports)

  5. Skills and Abilities:

    1. Decision making

    2. Analytical skills

    3. Reporting writing

Working Environment / Conditions:

  • Work environment: spending 70 % of his/her time in the office

  • Travel: spending 30 % of his/her time visiting programmes

Prevention Technical Lead

Purpose of the position:

This position will be responsible for the technical oversight of the HIV & GBV Prevention project components, including work planning, implementation and reporting. The HIV & GBV Prevention Technical Lead will report directly to the Project Director and provide support in providing technical direction to project implementation and ensure that the HIV & GBV results are met. S/he will ensure strong linkages with HIV and TB Linkages as well as Strategic Information components of the project as well as community linkages interventions. S/he will interact closely with the government institutions including the National AIDS program and the Ministry of Health as well as key stakeholders.

Major Responsibilities:

Key outputs and responsibilities

Weight

1

Lead the design, planning, implementation and monitoring of the DREAMS element of the Comprehensive Community-based Programming to Maintain HIV Epidemic Control in Eswatini under the President's Emergency Plan for AIDS Relief (PEPFAR) project ensuring integration with other thematic areas such as HIV & TB Linkages and strategic information. Includes regular engagement with project data for improved performance and decision making

20%

2

Ensure overall technical integration of services for DREAMS, VMMC, GBV and VAC for vulnerable children and families also ensuring strengthening bi-directional referral systems.

15%

3

Develop quality, user friendly, evidence based programming manuals and curricula and training materials and manage consultants under the Prevention portfolio. This will include developing and implementing behavior change communication messages to support HIV and TB prevention efforts, treatment literacy, gender norms change, and emerging public health threats in collaboration with program beneficiaries, CSOs, and faith communities.

10%

4

Lead and monitor the planning, implementation, track performance of programming indicator results and regularly engage in program data for improved performance and decision making.

10%

5

Oversee and contribute to the development of quarterly, semi-annual, and annual reports

10%

6

Monitor implementation and package relevant deliverables for milestones

10%

7

Participate and contribute to Comprehensive Community-based Programming to Maintain HIV Epidemic Control in Eswatini under the President's Emergency Plan for AIDS Relief (PEPFAR)

10%

8

Lead team in Prevention portfolio and plan, monitor, engage and conduct performance management accordingly

10%

9

Networking, liaison with donor, key national and regional stakeholders in the area of HIV Preventions and HIV & TB Linkages including representing the project in relevant meetings with stakeholders, including government forums as needed. Further collaborate with local faith and community organizations to foster gender norms change, strengthen capacity to conduct targeted HIV and TB case finding, support treatment continuity for PLHIV and/or TB, and address stigma and discrimination

5%

Other Competencies/Attributes:

  • Must be a committed Christian, able to stand above denominational diversities.

  • Interpersonal communication / relational capability

  • Perform other duties as required.

Qualifications: Education/Knowledge/Technical Skills and Experience

The following may be acquired through a combination of formal or self-education, prior experience or on-the-job training:

  • Minimum Qualification required: A Degree in public health, social sciences and other related fields. Master’s degree would be an advantage

Experience:

  • Three years working experience in leadership of HIV and AIDS,

  • Demonstrated experience working preferable with PEPFAR funding

  • A minimum of three years of managing and supervising teams

  • At least 3 years of experience designing, implementing and managing HIV Prevention projects; experience with HIV & TB Linkages programing in Eswatini highly desirable

  • Demonstrated experience in managing programs that address the needs of adolescent girls and young women, including implementation socio-economic interventions

  • Demonstrated skills in project reporting, preferably for PEPFAR funded programs

  • Demonstrated writing and presentation skills

  • Familiarity with Eswatini’s institutional, policy and programming context for adolescent girls and young women

Technical Skills & Abilities:

  1. Prior Work Experience: A minimum of three years of progressive and responsible experience in strategic planning, monitoring and evaluation, project design, program management is required.

  2. Experience in program management and monitoring

  3. Experience in development of resources and facilitating trainings

  4. Experience in report writing (management and donor reports)

  5. Skills and Abilities:

    1. Decision making

    2. Analytical skills

    3. Reporting writing

Working Environment / Conditions:

  • Work environment: spending 70 % of his/her time in the office

  • Travel: spending 30 % of his/her time visiting programmes

GRRT Finance Director

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

Provide Finance leadership and oversight for World Vision’s Global Responses / Category 3 emergencies. This includes budgeting, financial reporting, internal controls, Grant accounting and risk management. Often the person will also act as Support Services Director, which could additionally include oversight for Administration, IT, Fleet Management and sometimes Supply Chain. Normally the role is for Response start up, and the individual can be required to deploy within 24 to 72 hours from the onset of an emergency. The role is to establish various structures, systems, processes, policies and guidance, and to quickly recruit and build a new team. Budgets can vary, and can be $10 to $30 million during

the initial three months, and up to $100 million annually. Often these emergencies are in high risk contexts, with a shortage of skilled professionals, scarce resources, insecure locations with various armed non state actors, and high levels of fraud & corruption. There is pressure to quickly respond to humanitarian need, through often life-saving interventions, and the person needs be able to take intelligent risks under high pressure, on daily basis.

KEY RESPONSIBILITIES:

60% Deploy to Global Response to act as Response Finance Director:

  • lead Finance, Accounting and Grant Management teams for the Response.

  • establish Accounting and Finance systems.

  • create Finance policies, procedures and guidance.

  • establish financial reporting systems to generate accurate, timely and informative financial reports.

  • establish chart of accounts, within Field Office (FO) structure; ensure appropriate capture of Response support, technical and zonal costs.

  • determine Finance, Accounting and Grants structure, including Zonal offices.

  • recruitment of Local and International staff.

  • lead budgeting process; for the overall Response, for sectors, support services, zones and for Grants & projects.

  • track funding; approved and pipeline.

  • ensure spending is within available funds; advise Response Director on how to strategically use available funds, and lead in decision-making around entering into commitments in view of approved and anticipated funding.

  • lead with Grants management; start up workshops, timely and informative Grant financial reports, periodic meetings with Programs & Operations staff.

  • ensure compliance with donor requirements, including stipulated audits.

  • ensure appropriate Blocked Party Screening checks are in place.

  • fostering strong relationships with, and building capacity of, local Partner Agencies; capacity assessments, initial forming of relationships, developing of partnership agreements, capacity building, coaching / mentoring, agency visits,

  • review of reporting and project close out.

  • carry out risk assessments, and devise strategies to minimize risks to acceptable levels.

  • ensure Response is in compliance with taxation, labour and other laws of host government.

  • train and build capacity of Response Finance and Grants Management teams.

  • provide legal and business advice as appropriate.

  • periodically liaise with FO Finance Director (FD) and Regional Finance Director (RFD) as appropriate; ensure FO FD is informed of critical issues.

  • provide management advice to Response Director and Senior Management Team (both the team and individual members of the management team).

  • active member of SMT

  • post deployment, continue to engage with and support Response Finance Team as appropriate

  • other tasks as appropriate

Deploy to Global Response to act as Support Services Director:

establish Administration department including:

  • structure

  • staffing

  • systems and procedures

establish IT department including:

  • connectivity for office, sub-offices, team houses, warehouses

  • structure

  • staffing

  • systems and procedures

establish Supply Chain Management department including:

  • procurement & logistics

  • structure

  • staffing

  • systems and procedures.

Fleet Management:

  • establish vehicle fleet appropriate for size and duration of Response.

  • Fleet should be cost effective.

  • ensure appropriate controls are in place around vehicle usage, fuel, etc.

7.5% Support non-Global Responses:

  • smaller, but high profile, critical Responses.

  • will often be remote and / or part time support.

  • availability for back-stopping FO, Regional Office (RO) or GC Finance roles as appropriate.

5% Capacity Building:

  • facilitate training events, including simulations.

  • presentations to FO, Regional and other finance groups.

  • development learning materials.

  • coaching and mentoring of staff.

7.5% Emergency Finance systems improvements:

  • develop tools, policies and processes for emergency Finance.

  • participate in Finance Task Force Teams as appropriate.

10% 3UN (UNHCR, UNICEF & UN OCHA):

  • financial oversight of 3UN portfolio.

  • use of Power BI site to enhance visibility of 3UN portfolio / individual projects.

  • follow up on over spending with FOs / SOs.

  • assist with Project close out.

  • trouble shooting with FOs / SOs.

  • training for FO / SO staff on 3UN Finance and Accounting issues.

10% Cash & Voucher Programming (CVP):

  • oversight of CVP portfolio.

  • use of Power BI site to enhance visibility of CVP portfolio / individual projects.

  • trouble shooting with FOs / SOs.

  • training for FO / SO staff on CVP Finance and Accounting issues, including coding.

KNOWLEDGE, SKILLS & ABILITIES:

  • Minimum of 10 to 15 years Accounting and Financial experience in a Field Office for an International Non-Government Organisation, with a minimum of five years’ experience in Humanitarian programs, The candidate should have at least five years of Finance leadership in a Field Office. Ideally experience in leading Support Services (Administration, IT, Fleet, Supply Chain Management). Experience in risk assessment and risk management.

  • University degree in Finance or Accounting.

  • Chartered Accountant or Certified Public Accountant.

  • English is required.

  • Other languages an advantage (eg, French, Spanish, Portuguese, Russian, Swahili).

Preferred:

  • Knowledge of Generally Accepted Accounting Principles (GAAP), International Financial Reporting Standards (IFPS), Budgeting principles, Grant Management and Grant Accounting, familiarity with major donor (eg BHA, DFID, Global Affairs, Canada, Australian Aid, German Govt, ECHO, WFP) regulations, familiarity of Cash Voucher Programming, familiar with SunSystems and Power BI.

Work Environment/Travel:

  • Be able to travel at 24 to 72 hours’ notice for deployments, typically 3 months duration. Work environments are often high risk, insecure and challenging.

  • Be able to live in harsh conditions with limited supplies (eg electricity, internet, water, variety of food). Basic accommodation.

Data Analyst

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

The Data Analyst will play a critical role in collecting, analysing and curating advocacy data and evidence, to strengthen WV’s ability to invest in and carry out influential policy and external engagement work. S/he will contribute to monitoring and evaluating key advocacy work streams and interventions, and lead Advocacy & External Engagements (A&EE’s) contribution to the wider World Vision partnership effort to identify and implement creative and innovative digital solutions to better leverage World Vision’s research and evidence base for our advocacy priorities. This position will be responsible for analysing qualitative and quantitative advocacy data, designing impactful data visualizations, creating evidence-based products, and building capabilities across offices on monitoring, evaluating, and using data to enhance advocacy efforts.

KEY RESPONSIBILITIES:

Lead efforts to strengthen the digital presence of A&EE’s evidence base through data visualisation and other innovative solutions.

  • Identify and curate existing A&EE data and evidence, generated through research and programming.

  • Work with Knowledge Management to map existing data sources, needs, and evidence gaps across the team.

  • Manage the design and implementation of digital solutions to improve accessibility of existing data, and to meet data needs where possible.

  • Socialize new digital tools and products among global, regional, and field stakeholders, to encourage increased leveraging of A&EE data for advocacy planning and policy influence.

Contribute to the development and strengthening of a methodology to monitor and evaluate priority advocacy, policy, and external engagement outcomes.

  • Co-create guidance and tools aligned to advocacy’s theory of change to provide capacity building and alignment across WVI on advocacy and policy M&E.

  • Review, strengthen, and create indicators and data collection tools to support monitoring efforts.

  • Contribute to capacity building / training efforts to ensure A&EE M&E adoption across FOs, GFO and Sectors.

Provide dedicated support to the Advocacy Strategic Measures (ASM) process, which shows the contribution of advocacy and external engagement to the Partnership’s overarching goal.

  • Support efforts to train FOs and SOs on data collection tools and processes.

  • Manage data cleaning, verification, and analysis.

  • Co-create narrative reports and other data products for national, regional and global leadership.

  • Act as lead liaison to IT on business requirements and user testing.

  • Identify process improvements, and design and implement solutions.

KNOWLEDGE, SKILLS & ABILITIES:

  • 3-5 years of experience in quantitative and qualitative data analysis and visualization.

  • Experience in building and implementing monitoring and evaluation systems.

  • Demonstrated understanding of advocacy and policy.

  • A successful track record of building relationships and partnership to deliver programmes and partnerships across teams.

  • Demonstrated ability to work cross-culturally, cross-functionally, and cross-borders.

  • Strategic, analytical, creative and innovative thinking skills.

  • Bachelor’s degree and/or equivalent work experience in relevant area – international development, policy, social sciences or similar.

  • Proficiency in Power BI & Excel.

  • Excellent written and oral communication skills in English.

Preferred:

  • Proficiency in Spanish and/or French would be an asset.

  • Experience with gathering business requirements, designing business and/or technical process improvement solutions, and user testing.

  • Experience in a development, advocacy and/or relief agency.

Indicator Quality & Data Analytics Advisor

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

This position will lead a strategic function for the partnership, shaping the way standard indicators are designed and maintained, elevating the quality of the technical designs of projects and enabling higher quality data to be monitored and used for impact reporting. Specifically, the job holder will redesign the business process for designing and handling standard indicators use to report the partnership’s global reach and impact, ensuring it is more intuitive and accessible to users. The job holder will lead all technical discussions about the design and function of standard indicators across all funding streams and have decision authority on what new indicators can be created and used in programmes. In addition, the job-holder will support the global impact reporting efforts of the strategy realisation office, by developing and curating Power Bi reports in the global Impact Portal and performing various data analytics tasks.

KEY RESPONSIBILITIES:

Manage the quality of indicators used for impact reporting:

  • Has oversight, coaching and ultimate approval of the indicators that are allowed to be used in new programme and project designs.

  • Reviews request to create new indicators by Field and Regional Offices (ROs) and Global Center (GC) Sector and Ministry teams, across all funding streams in the partnership and provides feedback to make necessary changes to meet the global quality standards.

  • Has decision authority over which indicators requested by Field and Regional Offices and GC Sector and Ministry teams, get included in the global Compendium of Indicators, the partnership repository of indicators. By extension, it controls the quality of designs for new projects, as they can only used indicators from the compendium.

  • Develops new tools and guidance for designing new indicators with quality and rigour.

  • Ensures the ongoing curation of the Compendium of Indicators, coordinating and guiding input from the global center technical experts and regional and field office teams.

  • Leads technical discussions about the design and function of indicators and functions as SME for changes in Horizon that concern the monitoring of indicators and the calculation of the data.

  • Ensure the compendium of indicators is widely available and accessible across the partnership, including Field Offices (FOs), Global Center and Support Offices (SO), by acting as liaison person with Horizon to resolve access issues and providing training and coaching on how to use it.

  • Provide on-demand expert advice and technical support to FOs, ROs, GC and SO technical staff around designing and measuring standard indicators, cultivating a culture of impact reporting and data quality.

Data Analytics:

  • Process large data and develop reports to show progress towards the Global Strategy, such as the global Impact Scorecard, the partnership report to show progress on the global strategy to the Board.

  • Develope various Power Bi reports in the global Impact Portal, the partnership single source of truth for impact data, to demonstrate the impact of the partnerhip and make it accessible to use for all entities in the partnership at FO, RO, GC and SO level.

  • Strategic utilisation of the data-warehouse data for producing reports for leadership and other stakeholders as required.

  • Global reporting on outputs and outcomes, contributing to the Partnership Child Well-being Reporting process and products.

  • Provide training and mentorship to Field Offices on data analytics and impact reporting using Power Bi, as needed.

Strategic Initiatives:

  • Lead global projects involving the review and uptake of standard indicators across the partnership.

  • Engage in global research or evidence projects to support data analytics and reporting.

KNOWLEDGE, SKILLS & ABILITIES:

  • 7 years experience working in an INGO in a design, monitoring and evaluation role or related role. It implies a deep understanding of the role of indicators in the design of projects and at telling the story about the impact of the projects.

  • 7 years of experience using large datasets across different teams and fields, for data analytics and synthesizing coherent impact reporting.

  • Experience working in a cross-functional role and coordinating projects that require input from stakeholders across different teams.

  • Leading virtual sessions and communicating technical concepts and guidelines effectively.

  • Working with minimum supervision and delivering quality results on time.

  • Educated to academic level in a social sciences discipline (e.g., sociology, psychology) or related subject (e.g., math, statistics).

  • 7 years of experience using Power Bi (or similar tools) for data analytics and impact reporting. It implies a strong understanding of the functioning of data analytics software and proficiency in the coding language, e.g., DAX, Power Query etc. Certificate in use of Power BI software is an advantage.

  • Master’s degree is preferred.

  • English language skills (Necessary).

  • French, Spanish (asset).

Preferred:

  • Report writing and communicating effectively to influence change.

  • Experience and certification in SQL, Python or other programming languages is not required but would be considered an advantage.

  • Experience in working with World Vision and Horizon would be considered a strong advantage.

Work Environment/Travel:

  • The position requires the ability and willingness to travel domestically and internationally up to 15% of the time.

Communications Manager, VisionFund

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where VF/WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

We are looking for a creative and excellent writer and content manager to support VisionFund with the development of internal and external communications. Your role is to source, create and provide communications content that engages with and educates audiences about the impact of VisionFund's work across its network, globally.

You will support the President’s office and VisionFund leaders in developing relevant communication pieces using internal communication channels to foster and maintain a culture of knowledge sharing and engagement across VisionFund International.

Working alongside the Director, you will provide high quality communication and content to support marketing and fundraising, website, branding and also meet internal communication objectives and projects such as the Annual Report, donor reporting, among others.

KEY RESPONSIBILITIES:

Develop strategic global internal and external communications:

  • Position VFI as a leading global MFI organization by communicating best practice and achievements, to change perceptions of microfinance and influence behaviours of key audiences.

  • Resource and manage communication content, guidance and review for all collateral and messaging for internal and external audiences including writing the annual report and other ongoing communiques to staff and board members.

  • As needed, account manage external agencies/printers and freelancers to produce creative communication projects together with Marketing staff.

  • Accountable for the overall distribution of content through various channels, including media, website, social media and various internal communication channels.

  • Manage and ensure quality is retained on platforms holding VisionFund content, e.g. casual content library, WV media library, WV Central, TheNet and any other chosen platform.

  • Advise, maintain and write content for the VisionFund website and intranets, as well as social media platforms.

  • Work with and support the Director to strategize and implement crises and issues engagement plans.

  • Implement best practice measurement and evaluation tools to monitor communications projects and strategy.

  • Monitor and evaluate effectiveness of communication channels & content. Measuring impact and using insights to improve communication at VFI.

Manage content including creation and distribution:

  • Accountable for the overall acquisition of distribution of content through various channels, including media, website, social media and various internal communication channels.

  • Resource and manage communication content, guidance and review for all collateral and messaging for a mix of internal and external audiences.

  • Manage and ensure quality is retained on platforms for holding VisionFund content, e.g. casual content library, WV media library, WV Central, TheNet and any other chosen platform.

Manage internal communication channels to foster and maintain staff engagement:

  • Write and create dynamic, brand appropriate pieces/presentations and messaging for staff, board and external audiences.

  • Develop, implement, review and evaluate new and innovative ways to engage staff in VisionFund International and MFIs as well as to communicate across the Partnership.

  • Working with the Communications Network Officer, identify, research and edit news, updates and stories from around the network and share content through internal communications channels.

  • Work with Director to provide support to senior leadership team by sourcing or creating resources and communication guidance on presentations and other collateral and messaging.

Support Fundraising /Sales Focus:

  • Support the Director of Marketing and Engagement to implement marketing strategy for VFI and for fundraising by managing creation and flow of content.

  • Align communications strategy with engagement objectives.

Work with the Communications Network Officer:

  • In partnership, implement a programme of communication skills training to build capacity in the MFI network.

  • Work with the Network Communications Officer to provide training through various methods including group training sessions, one-to-one support, on the job training and the creation of training materials.

  • Set and monitor communication assignments and direct MFI and World Vision communicators to deliver written, photo and video content.

  • Develop and build capacity so that Network Communicators contribute to the global external communications effort, by providing stories and news on relevant and timely development and local and/or regional successes.

KNOWLEDGE, SKILLS & ABILITIES:

  • Experience writing content for various platforms, including websites, press releases, newsletters.

  • Experience managing and overseeing creative projects, including working with external providers.

  • Experience in creating presentations.

  • Experience in teaching and/or mentoring individuals or groups, and creating necessary support materials.

  • Five years working in field of communications or equivalent field.

  • Experience working overseas with other cultures, especially in a developing country.

  • Experience in internal communications and change management.

  • Experience in content management, such as uploading and inputting metadata into content databases.

  • Experience working as part of fundraising team and knowledge of its necessary resources.

  • Undergraduate degree (preferably in communications or equivalent).

  • Proven excellent written and verbal communication skills, journalistic experience desirable.

  • Excellent interpersonal skills (specifically working with CEOs and people from other cultures).

  • Excellent working knowledge of Word, Excel, PowerPoint, Photoshop, Final Cut.

  • Ability to shoot and edit basic video and take well-framed, appropriately exposed photos.

  • Confident working with digital content, including working in back-end systems and databases, creating different file types and uploading to online platforms.

Preferred:

  • Working knowledge of design tools such as Photoshop, InDesign.

  • Understanding and awareness of cross-cultural communications.

  • Knowledge of development issues.

  • Fluency in other languages, in particular Spanish or French desirable.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 10% of the time.

International Recruiter

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

World Vision International is looking for a Bi-Lingual (English/French) International Recruiter, motivated to find great talent for the organization. As a Talent Acquisition team, we are united to deliver an outstanding customer experience, linking high performing talent with fulfilling opportunities to serve the world’s most vulnerable children.

We are seeking an experienced International Recruiter with knowledge of how to extensively source for talent globally in relief and development contexts, the know-how to reach them, and the experience to land and bring them onboard.

You will have experience in recruiting high volume middle level management and technical positions, as well as all aspects of the sourcing, selection and offer process ensuring a positive candidate experience.

This position will provide effective, transparent and legally compliant international recruitment services. They will serve as a trusted partner and provide consistent outstanding customer service to clients, ensuring positions are filled with exceptional servant professionals in order to deliver quality ministry to the communities and children we seek to serve. This will be accomplished through influencing key clients and stakeholders, building strategic referral networks and talent pipelines, forecasting, sourcing, screening, assessing and guiding selection processes with the goal of filling roles within the agreed timeline in the most cost effective manner.

World Vision is a Christian humanitarian, development and advocacy organization devoted to improving the lives of children, families and their communities around the world. Our 42,000+ staff members working in more than 90 countries are united through our ethos, mission and shared desire for all individuals, especially children, to overcome poverty, inequality and injustice.

KEY RESPONSIBILITIES:

Client Management, Customer Service & Strategy Development:

  • Conduct thorough Position Brief (intake meeting) with hiring manager for each position posted.

  • Coordinate with Regional and National office leaders/hiring managers to forecast hiring needs and create a diversity sourcing and recruitment strategy as needed.

  • Develop, build and maintain relationships with hiring managers and People & Culture (P&C) staff in West Africa and other designated group of hiring offices in order to fill all international assignee vacancies in a timely manner.

  • Provide high touch end-to-end process support to clients by actively engaging with hiring managers, P&C Business Partners and candidates throughout the entire search process, providing frequent (weekly) updates on the progress of the search and incorporating feedback.

  • Develop, build, and influence candidate relationships through ongoing communications regarding questions, updates, and status during the search process.

Candidate Sourcing & Screening:

  • Develop and maintain multiple channels and networks to build a deep, diverse, and reliable sourcing pools from French speaking countries, group of countries or technical or functional areas. Proactively identify and develop effective sourcing strategies (e.g. networking contacts, system queries/searches, religious institutions, College/Universities presentations).

  • Source potential candidates on LinkedIn and DevEx and also on other platforms. Work with assigned Sourcing Specialist on hard to fill roles as needed, and getting highly qualified French speaking candidates.

  • Craft and send personalized recruiting emails with current job openings to passive candidates. Create advertisements and job postings using WVI guidelines and templates.

  • Maintain knowledge of and sensitivity to the constantly changing environment of the marketplace relative to the sourcing and recruitment of qualified professionals in the development sector.

  • Work in close partnership with hiring managers to achieve service level agreements and recruitment objectives for assigned positions by verifying appropriate position requirements, budget and target source.

  • Conduct effective screening, interviewing, and assessments for the best candidates for a position match using behavioural interviewing techniques.

  • Develop, build and maintain candidate relationships through ongoing communications regarding questions, updates and status during the interview process.

Recruitment Administration and Systems Support:

  • Negotiate offer with selected candidate within limits specified by hiring office and issue contract for candidate selected.

  • Initiate PAF (Payroll) paperwork based on candidate acceptance.

  • Coordinate with Global Centre Onboarding team (GC_Onboarding) to ensure appropriate orientation/on-boarding support is provided to new hires.

  • Coordinate new hire relocation with support from GC_Onboarding.

  • Support staff and Regional or National P&C in process of relocating new hire to new assignment/location (salary & benefits administration changes, logistics, Visa/travel arrangements).

  • Utilize Workday recruitment tool appropriately and efficiently to ensure consistent, timely and accurate data entry and management.

  • Maintain current knowledge of applicable laws, regulations and trends in recruitment, WVI organizational policies, benefits and compensation, relocation and repatriation.

  • Conduct recruitment responsibilities in a professional, strategic, service-oriented, responsive, innovative, ethical and cost effective manner in accordance with WVI goals and Christian principles.

General:

  • May work on other recruitments other than those of their clients.

  • May support Talent Acquisition Manager/ Leadership Recruiters in various hiring needs including translation and local coordination of interviews and processes of West Africa recruitments.

  • Will attend regular and monthly team meetings and training conferences.

  • Maybe required to travel for official matters as required and other duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES:

  • Bi-lingual language abilities- written and spoken fluency in English and French.

  • A minimum of 5 years of human resources, talent acquisition, governance or programs related experience.

  • A minimum of 5 years of experience of recruiting and working in a high volume organization.

  • Bachelor’s degree or equivalent of 7 years of on the job training in recruitment.

  • Experience in recruitment of professional and technical positions.

  • Demonstrated ability to use creative sourcing and networking skills to connect with talent in different professions.

  • Successful skills and ability to prioritize effectively and manage multiple projects in a fast paced and ever-changing multinational organization.

  • Full-cycle recruiting experience.

  • The ability to operate within a geographically dispersed organization.

  • Experience in international/global workforce in Africa context and possess cross-cultural sensitivity, knowledge of and ability to work with people of diverse backgrounds.

  • A deep understanding and passion for recruitment , aware of the latest trends and global talent market.

  • Proficiency with Microsoft Office and Workday.

  • Certification in Internet Recruiting, Social Talent or equivalent certification.

  • Targeted Selection certification or behavioural interviewing training.

Preferred:

  • Working knowledge of Humanitarian INGO’s in West Africa, and knowledge of relief contexts is highly desirable.

  • Experience in forecasting of workforce/staffing needs.

  • Demonstrated computer literacy to include experience in tracking recruitment outcomes/metrics.

  • Expertise in advanced internet searching, candidate research, and cold-calling.

  • Confidence in all settings when advising/partnering with business partners, hiring managers and other stakeholders.

  • Must be in full agreement and support of WV’s Core Values, along with spiritual maturity to evaluate candidate’s motivational fit for the organization.

  • Solutions-oriented with strong problem-solving and follow-up skills.

  • A self-starter who is driven to find the best candidates for the positions and can work in an environment with minimal supervision; team player, collaborator, and able to effectively network amongst all levels within and outside of the organization.

  • Must have strong interpersonal, negotiation and oral/written communication skills - ability to provide exceptional customer service.

Work Environment/Travel:

  • The position requires ability and willingness to travel up to 10% of the time.

Investment Manager, VisionFund

*The ability to work during UK / European time zones is highly preferable.

*Please submit your CV in English.

PURPOSE OF POSITION:

VisionFund International (VFI), the microfinance subsidiary of World Vision, manages a global network of microfinance institutions (MFIs). In order to efficiently align all VFI financial resources behind strategy and impact, an investment function has been established to ensure rigorous, objective, and transparent investment decision making.

The Investment Manager reports to the Global Asset Management Director and provides analysis and reporting at both the transaction and portfolio levels, as well as supporting treasury needs.

KEY RESPONSIBILITIES:

Investment Transaction and Analysis:

  • Vet investment proposals for Investment Committee sponsorship and/or relevant approvers.

  • Coordinate approvals (and any information needed) on investments that are not required for Investment Committee.

  • Producing materials needed for investment approvals beyond the Investment Committee – i.e. Board Approvals, etc.

  • Design and manage the underwriting process for all new investment proposals (equity and debt), including financial and market assessment in conjunction with impact and risk.

  • Work with MFIs to resolve gaps and concerns, and escalate severe problems or issues to senior management.

  • Responsible for reporting VFI’s investment pipleine including renewals.

Develop and write investment proposals for equity and debt transactions to be reviewed by the Global Asset Management Director and Impact Investment Committee for approval:

  • Work cross functionally with VFI Risk, Impact, Strategy and Regional teams to complete market and entity level assessments of investment risk/return/impact profile. Participate in Investment Committee Working Groups to assess MFI action plans.

  • Research and interpret company data to facilitate investment proposal recommendations, including interviews with MFI management and other stakeholders.

  • Evaluate credit applications utilizing CAMELS methodology (Capital adequacy, asset quality, management, earnings, liquidity, and market sensitivty).

  • Design and utilize financial modeling to assess valuation.

  • Maintain up-to-date knowledge of industry happenings and current events, conduct primary and secondary research from industry sources.

  • Responsible for the coordination of and preparation for Impact Investment Committee meetings, including organizing meetings, preparing meeting materials and assembling pre-read packs, presentation of investment proposals for approval when needed, and recording of meeting minutes.

  • Lead Investment Committee meetings, including setting agendas, moderating, and sponsoring investment proposals for approval.

  • Report to Impact Investment Committee performance on previously approved investment trasactions and assist Global Asset Management Director in following up accountability for investment contingencies.

  • Work directly with MFIs to resolve gaps and concerns, and escalate severe problems or issues to senior management.

  • Identify potential investment opportunities.

  • Responsible for updating the Investment Policy and Terms of Reference.

  • Provide investment pipeline for casfhlow forecasting.

Portfolio Management and Reporting:

  • Evaluate existing investment strategies both for performance monitoring and for potential opportunities to increase efficiency through structural or other modifications.

  • Periodically review performance and risk across all investments.

  • Collect and analyze MFI rolling funding forecasts.

  • Maintain awareness of market, economic, and political developments that impact the risk profile of the portfolio.

  • Manage portfolio analysis (performance, composition, etc.) and reporting to SLT, Impact Investment Committee, Management, and the Board.

Treasury and Other Support:

  • Provide support to the folowing treasury functions as needed:

  • Contribute to ad hoc financial analysis requests and projects in order to cross train and support the wider team when possible.

  • Assist with the GC Investment component of the annual planning process, including compiling MFI funding plans.

Project Resource Management:

  • Continually provide a proactive problem solving approach to issues and delays to ensure a timely implementation of the project and/or response to lenders.

  • Communicate effectively with internal GC departments, regional teams and MFI management teams.

  • Continually report on project progress internally.

  • Coordinate all stakeholders and ensure each is doing what is required of them to complete projects / external requests.

  • Resolves any issues and solves problem throughout the life of the project.

  • Acts as a mediator between stakeholders and the Finance team.

KNOWLEDGE, SKILLS & ABILITIES:

  • At least 5 years direct financial analysis experience, ideally in banking or related investing or lending practices.

  • Demonstrated intercultural communication and influencing skills.

  • Theoretical knowledge of and/or experience with foreign currency risk and hedging.

  • Bachelor Degree, preferably in Finance, Accounting, Business, Economics or related quantitative discipline.

  • Strong MS Excel skills required, with competency in intermediate to advanced functions.

  • Advanced knowledge of financial markets.

  • Fluency in written and spoken English.

Preferred:

  • International / Multinational experience preferred, in particular in emerging markets.

  • Masters Degree (MBA, MS Accounting, etc) and/or professional certification (CPA/CFA).

  • Highly organized, with the initiative and ability to work with limited supervision.

  • Ability to work in a fast-paced environment on multiple projects under tight deadlines.

  • Ability to work effectively within a small team setting.

  • Organized, detail oriented and extremely thorough while having the confidence and communication skills to ensure work processes are completed accurately and appropriately.

  • Strong problem solving skills and demonstrated ability to take initiative and critically analyze processes and procedures in a push toward constant improvement.

Work Environment/Travel:

  • National/international travel anticipated up to 10% of the time and flexibility to communicate with colleagues in different timezones (email/skype/phone).

  • Experience working with colleagues in different languages and timezones.

App Product Manager

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

We are looking for an App Product Manager to join our team in World Vision during this exciting time of organisation-wide digital transformation and revitalisation of World Vision’s child sponsorship experience.

The App Product Manager (IT Manager III) role is responsible for leading the design and development of the new global Mobile App for World Vision in alignment with agreed global roadmap and strategic goals of the organization. In collaboration with stakeholders across local and global teams, this role will provide global leadership in the intersection of marketing and technology and will be responsible for successful delivery of the global Mobile App product to be launched to World Vision child sponsors in several markets within the next year.

This role has a responsibility for activities that contribute to planning, creating and implementing an IT vision and strategy for global Mobile App aligned with the company’s strategic business plan. They own the development of global standards, technology architecture, technology evaluation and deployment as well as user interface and experience of the global Mobile App. They manage small to large teams of people responsible for developing and delivering IT solutions for the business and customers. Each role within this job family provides technical and business leadership to their organizations as well as to the business.

App Product Manager is involved in the full systems life cycle of the global Mobile App and therefore are responsible with the assigned teams and partners for user experience and interface design, business and technical requirements, technical design, coding, testing, and implementation that is delivered according to business requirements on time, within budget and in alignment with the agreed roadmap and strategic goals. Responsibilities include participation in component and data architecture design, technology planning, product evaluation, advanced testing processes and buy vs. build recommendations as well as user testing and related user experience and interface enhancements. Individuals

also provide input to project plans related to the global Mobile App initiative.

IT Leaders are also responsible for analyzing trends in technology, assessing the impact of emerging technologies on the business, providing solutions to address technology and business issues, and managing financial resources while ensuring the development of high-quality technology solutions. These solutions must be developed at the best possible cost and be aligned with customer and business needs while establishing relationships with employees and key internal and external stakeholders. They are also responsible for participating and leading the development of an IT governance framework that defines the working relationships and sharing of IT components among various IT groups within the organization.

To be successful, individuals must possess a combination of business, technical and leadership skills and competencies. This requires an understanding of client’s business needs, processes and functions. They also need a solid knowledge of IT infrastructure, architecture, applications development and support, networks, and computer operations. In addition, individuals working in this job family must have excellent communication skills and the ability to influence others.

KEY RESPONSIBILITIES:

Business and IT Strategy:

  • Implements the tactical components of the IT strategy at an Enterprise level.

  • Works with business partners across fundraising offices and global functions to understand business needs.

  • Develops high level scope, leads product roadmap and defines backlog items that guide the Agile software development team.

  • Manages the development and implementation of global Mobile App to support business strategy.

Change Management:

  • Embraces and executes change through frequent, communication to staff and clients about the change and the impact of the change (individual and business).

  • Consistently advocates for the change.

  • Coaches staff through the change.

  • Identifies and removes obstacles to change.

Governance:

  • Provides input into demand management process and executes on plan.

Architecture & Design:

  • Provides input to technology planning within a functional area.

  • Implements solutions consistent within current context of overall architecture

  • Identifies and oversees documentation of business and technical requirements.

  • Oversees creation and review of technical design specifications and signs off final requirements

  • Identifies better sources of data feeds and interfaces with architects to ensure their feasibility with corporate data warehouse, when needed.

  • Influences in planning with Architecture team to define, plan, analyze, implement and operationalize enterprise data model.

Project Planning:

  • Participates in all project planning processes within a functional area.

  • Leads strategic planning and provides guidance and expertise on UX/UI, system options, risk, cost vs. benefits and impacts on business processes and goals.

User Experience:

  • Oversees user experience and user interface design, development and enhancements in collaboration with key stakeholders

  • Possesses a fundamental understanding of end-to-end customer experience integration and dependencies

Process Improvements:

  • Implements defined process improvements.

  • Increases understanding of Agile practices, Lean Startup, new technologies opportunities and other new trends.

Finance:

  • Participates in the development of IT budgets.

  • Tracks and takes appropriate steps to stay within budget.

  • Provides high-quality services at optimal cost to customers.

  • Measures service performance and implements improvements.

IT Technology Development:

  • Develops and implements technologies to improve the performance of a business efficiency and effectiveness.

Service Level Agreements (SLAs):

  • Participates and provides input to the SLA development process.

  • Ensures internal SLAs are met.

Vendor Management:

  • Provides advice and counsel to the vendor relationship decision-making and contract development processes.

  • Reviews service provider performance.

  • Identifies and confirms performance problems and notifies contract managers.

Resource Management:

  • Meets regularly with team to gather work statuses.

  • Discusses work progress and obstacles.

  • Provides advice, guidance, encouragement and constructive feedback.

  • Ensures work, information, ideas, and technology flow freely across teams.

  • Establishes measurable individual and team objectives that are aligned with business and organizational goals.

  • Documents and presents performance assessments.

  • Recognizes and rewards associates commensurate with performance.

  • Implements organizational practices for staffing, EEO, diversity, performance management, development, reward and recognition, and retention.

Workforce Planning:

  • Identifies the roles, skills and knowledge required to achieve goals.

  • Ensures staff has the resources and skills needed to support all work initiatives within the assigned function or Center of Competency (COC).

  • Participates in IT workforce deployment activities.

KNOWLEDGE, SKILLS & ABILITIES:

  • Master’s (or Bachelor’s) Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.

  • Requires experience in supervising and building relationships with people at a variety of levels.

  • Typically has 7 to 10 years of relevant IT and business work experience.

  • Requires demonstrated ability to launch and deliver a single IT project on time and within budget with a customer-first mindset.

  • Understanding and experience with Agile methodologies.

  • Effective in written and verbal communication in English.

Preferred:

  • Strategic thinking with attention to detail and bias for action.

  • Proactive, self-starter with excellent project management skills and ability to manage multiple tasks effectively.

  • Proven leadership experience of managing a team.

  • Interpersonal skills and developing relationships with team members and customers.

  • Outstanding communication, presentation and leadership skills.

  • Overall understanding of technologies used in the product.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally.