World Vision International

Job Opportunities in Turkey

Thank you for your interest in employment with World Vision.



World Vision International is a non-profit, international humanitarian relief and development agency, assisting children and families in nearly 130 countries, providing emergency aid, fostering self-reliance and increasing public awareness of poverty around the world.

INSTRUCTIONS:
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IMPORTANT NOTICES:

BACKGROUND CHECKS
As a child focused organisation, World Vision International (WVI) is committed to the protection of children and does not employ staff whose background is not suitable for working with children. All employment is conditional upon the successful completion of all applicable background checks, including criminal record checks where possible.

VOLUNTEER OPPORTUNITIES NOT AVAILABLE FOR DISASTERS
At this time, World Vision is not able to offer volunteer opportunities in response to emergency disasters. Please view current employment opportunities (click the "World Vision International Jobs" button above this text) to find long-term emergency relief and recovery positions.

Current Opportunities

Senior Human Resources Officer

PURPOSE OF POSITION

To manage a variety of functions and activities of the P&C unit focusing mainly on workforce planning, performance management, staff care, compensation and benefits, as well as P&C policies and systems. To provide continuous support for the P&C manager in areas related to strategic planning and organizational development, P&C interventions and Program implementation. In order to ensure a resilient organization that undertakes continuous improvement.

MAJOR RESPONSIBILITIES

  1. Workforce planning and employment

  • Identify WV workforce requirements to achieve the organization long and short term objectives through carrying out annual internal workforce assessment and set our annual staffing plans accordingly.

  • Manage the job analysis process, ensuring that proper Job descriptions are in place, graded and validated.

  • Manage all phases of recruitment and selection process for senior staff.

  • Support the GAM team in ensuring a proper organigram, staffing plan and Job Descriptions are available for every proposal in compliance with the Donor requirements.

  • Organize full staff Orientation program for Senior and International staff as per WV Policy.

  1. Compensation and Benefit

  • Ensure proper implementation of the Hay grading system.

  • Support in ensuring that WV salary compensation system and salary scales are competitive and that staff salaries and benefits are in alignment with WV Reward Policy.

  • Conduct Benefits/perks program needs assessment and develop/recommend the appropriate program to P&C Manager.

  1. P&C Policies and Procedures

  • Update WV policies and processes, and ensure that accurate versions are disseminated to staff and posted on data base.

  • Provide advice to managers on all policies and support them in dealing with staff violating the policy.

  • Assist in the Annual Budget preparation.

  • Build relationship and networking with P&C persons from other Government & private organizations, NGO’s and other agencies for exchanging knowledge, sharing best practices and tapping resources.

  • Identify staff care needs through regular visits to the field and discussion with team members.

  • Provide staff care support when needed as per CISM standards.

  • Support in the implementation of the staff care action plan.

  • Advise the P&C Manager of potential problem areas pertaining to the staff well-being and recommend/implement solutions as appropriate.

  • Support in developing the Our Voice action plan and follow up on the implementation of the actions.

  • Conduct annual performance management training to all WV staff.

  • Prepare a comprehensive report about performance management system and share it with P&C Manager.

  • Prepare a L&D report based on the performance management results and share it with the L&D officer.

  1. Employee Relations

  • Support in conducting ER investigations, and reporting on Ethic point system as requested.

  1. Exit Interview

  • Conduct exit interviews with Leavers and ensure that the exit interview link is sent prior to the staff departure.

  • Develop an exit interview report and share it with P&C management on Quarterly basis based on GC report and interviews conducted locally.

  1. Staff Management

  • Provide Guidance to the P&C Officer.

  • Provide support to SSA in the field in the P&C work.

  1. Other Responsibilities

  • Attend and participate in staff spiritual nurture events and other organizational events

  • Perform other related tasks as required by the supervisor.

Safety and Security responsibilities:

  • Responsible for own security and actively contribute to a positive security environment.

  • Abide by the security policies and procedures and report any incidents or breaches to line manager and / or security manager

KNOWLEDGE, SKILLS AND ABILITIES

Minimum education, training and experience requirements to qualify for the position:

Only Turkish national will be considered for this role.

Education

  • Bachelor’s degree in Human Resource Management & Organizational Development and/or

  • Diploma with equivalent substantial experience in Human Resource Development, Administration and P&C Programs. Essential

Knowledge & Skills

  • Self-motivated and a team player. Essential

  • Excellent English communication skills (oral and written). Essential

  • Cross-cultural sensitivity, flexible worldview, emotional maturity Essential

  • Excellent interpersonal skills with an enabling style Essential

Experience

  • Three to Five years of experience in the field of human resources or organizational development, either in the non-profit or corporate environment.

  • Coaching & Counseling experience is an asset. Preferred

  • World Vision Experience Preferred

Language

  • Turkish Language is required

Work Environment

  • 15-20% Travel

M&E Specialist

PURPOSE OF POSITION

World Vision seeks a full-time Monitoring & Evaluation (M&E) Specialist (based in Gaziantep, Turkey, possibly Amman, Jordan) for the proposed USAID-funded two-year, multi-sector humanitarian programme in northern Syria. Through a consortium approach, the programme will provide gender-sensitive, coordinated assistance in order to limit the loss of life and mitigate human suffering in conflict-affected communities. To achieve this goal, this project will technically implement Health and Nutrition, WASH, Shelter, and Non-Food Item activities through both fixed and mobile locations, including the programme’s Rapid Response Mechanism.

The M&E Specialist will support a large WV-led humanitarian consortium. She/He has overall responsibility for providing coordination and leadership for monitoring and evaluation of the grant, including working with consortium partners’ M&E teams; consolidating data on baselines, third-partner monitoring report and evaluations; and standard reporting. The M&E Specialist principally will oversee ongoing data collection and summative research evaluation. M&E Specialist will also be responsible in assisting the MEAL Director with various cross-functional tasks which contribute to the grant’s accomplishments in accurate and objective way.

The Monitoring and Evaluation Specialist will also support the other 4 INGO consortium members and local partners in establishing their M&E and reporting systems and provide technical assistance to improve their understanding of project evaluation and a performance-based management approach. In addition, to monitoring and evaluation, the position will support reporting activities, including the training of staff, M&E system creation.

MAJOR RESPONSIBILITIES

Major Activities

Planning

  • Develop the overall framework for grant M&E in accordance to the design document, consortium partners M&E systems, and donor requirements

  • Identify the core information needs of grant management, partners, and funding agencies; Participate in development of the annual work plan, submission timelines, and budget, ensuring alignment with technical strategy. Collaborate directly with the other 4 INGO consortium members and local partners on this.

  • Foster participatory planning and monitoring by engaging primary stakeholder groups in the M&E of activities

Implementation Flexibility

  • Keep abreast of developments in grant/programme changes and progress in order to, from an M&E perspective, advise and recommend tools and strategies to increase M&E programme performances and results.

  • Identify and work with partners on the requirement for collecting baseline data, prepare terms-of-reference for and arrange the conduct of a baseline survey, as required by the MEAL Director

Implementation/Execution

  • Oversee and execute M&E activities with particular focus on results and impacts as well as in lesson learnt. Establish working relationships with various consortium M&E teams that are accountable and effective.

  • Undertake regular visits to WV and partner offices to support implementation of M&E and to identify where adaptations might be needed. Assist WV’s local M&E staff teams.

  • Clarify and/or facilitate process for monitoring and evaluations of sub-grantees

  • Identify the need and draw up the ToRs for specific studies; Recruit, guide and supervise consultants or organisations that are contracted to implement special surveys and studies required for evaluating grant effects and impacts

  • Perform regular visits to partner offices to ensure the quality of data collected by Programmes and to verify the accuracy of reported data

Reporting

  • Coordinate across consortium’s M&E teams to standardize, refine, and consolidate their progress reports in accordance with approved reporting formats and ensure their timely submission. This includes monthly/quarterly progress reports, annual project reports, inception reports, and ad-hoc operational or technical reports.

  • Prepare consolidation progress reports for grant management including identification of problems, causes of potential bottlenecks in the project implementation, and providing specific recommendations.

  • With MEAL Director, identify strengths and weaknesses in existing data collection and management systems and propose solutions to improve knowledge management activities. To this regard, work closely with Information Management and the IM System Draft tools and their revisions as well as data collection procedures (eg. logical framework, project performance tracking, indicators, data flow chart, M&E manuals)

Capacity Building/ Continuous Learning

  • Design and implement a system to identify, analyze, document and disseminate lessons learned across the consortium M&E teams.

  • Check that monitoring data are discussed in the appropriate forum and in a timely fashion in terms of implications of future action. If necessary create such discussion forums to fill any gaps.

  • Monitor the follow up on evaluation recommendations

  • Support programme staff on ways to properly document, organize and capture programme progress

  • Facilitate, act as resource person, and join, if required any external supervision and evaluation missions

  • Organize (and provide) refresher training in M&E for grants staff, implementing partners, local organisations and primary stakeholders with view of strengthening local M&E capacity

  • Network with external, consortium and WV internal partners to promote learning and achieve M&E excellence

KNOWLEDGE, SKILLS AND ABILITIES

Minimum education, training and experience requirements to qualify for the position:

  • Bachelor in social sciences or relevant field

  • Turkish nationals will be considered for this role.

  • Report writing, research, monitoring and evaluation skills

  • Familiarity with and a supportive attitude towards processes of strengthening local organisations and building local capacities for self-management

  • Willingness to undertake regular field visits and interact with different stakeholders, especially primary stakeholders

  • Strong leadership and management skills

  • Strong mediation and conflict resolution skills

  • Ability to productively, effectively work across organizations, locations, and cultures.

  • English language skills

  • Strong analytical skills

  • Minimum of 1-3 years working in M&E in a dynamic humanitarian context

  • English (fluent written and verbal abilities),

  • Turkish (fluent written and verbal abilities)

  • Arabic (fluent written and verbal abilities)

Preferred Skills, Knowledge and Experience:

  • University degree in Monitoring and Evaluation, project management, social science, or relevant field

  • Facilitation skills

  • Good communication, team-building skills

  • 2-3 year experience in monitoring grants

  • Three years of field-based M&E experience

  • Estimated 25% travel to the various regional offices

Rapid Response Advisor

PURPOSE OF POSITION

World Vision seeks a Rapid Response Advisor (RRA) (based in Gaziantep, Turkey) for the proposed USAID-funded two-year, multi-sector humanitarian program in northern Syria. Through a consortium approach, the programme will provide gender-sensitive, coordinated assistance in order to limit the loss of life and mitigate human suffering in conflict-affected communities. To achieve this goal, this project will technically implement Health and Nutrition, WASH, Shelter, and Non-Food Item activities through both fixed and mobile locations, including the programme’s Rapid Response Mechanism.

The Rapid Response Advisor (RRA) will be responsible for coordinating the five-organisation consortium’s emergency programming across multiple locations and sectors within northern Syria. This programming will serve as the consortium’s ability to rapidly response in a coordinate manner to the fluid political, security and humanitarian environments in northern Syria response.

The Syria context is ever changing. This RRA will be required to adapt program activities to ensure effective and efficient implementation and achievement of consortium’s program goals across Syria. At times of immediate large spikes in the conflict in northern Syria, s/he will support consortium organisation teams with scale-up efforts and assist with the deployments to cover gaps and support management. The RRA will be responsible for providing multi-level leadership and technical input for the consortium’s Rapid Response Mechanism. She/He will support organisations to develop, harmonize and conduct regular contextual and technical assessments and support the presentation of assessment findings, while ensuring effective program integration to facilitate a multi-sector emergency response.

Finally, the RRA will support and harmonize CARE's program strategies for rapid response to spikes in the crisis across multiple organisations, sectors, and field sites. She/He will building capacity of teams in RRM (rapid response mechanism) methodologies, coordinating program planning, design, budgets and reporting; and liaising with donors particularly OFDA.

MAJOR RESPONSIBILITIES

Major Activities

  • Provide strategic leadership for the consortium’s Rapid Response Mechanism. Serve as focal point internally/externally for coordinating the five-organisation consortium’s emergency programming across multiple locations and sectors within northern Syria. Ensure that consortium’s rapid response activities are conducted in coordination with the broader humanitarian response.

  • When immediate need for rapid response, lead inter-organisation teams with scale-up, mobile efforts. Assist with the deployments to cover gaps and support management. Develop, harmonize and conduct regular contextual and technical assessments and support the presentation of assessment findings, while ensuring effective program integration to facilitate a multi-sector emergency response. Adapt program activities to ensure effective and efficient implementation and achievement of consortium’s program rapid response goals.

  • Provide technical support for the Rapid Response Mechanism. Provide programmatic and technical leadership on Rapid Response Mechanism. With advisors, ensure gender sensitivity and protection are fully considered throughout the Rapid Response project cycle

  • In the absence of an activated Rapid Response Mechanism, increase the consortium’s preparedness capacity to rapidly respond. Adapt and refine strategies, protocols, and systems to effectively conduct whole-of-consortium rapid response activities. Liaise with consortium field teams and monitoring and evaluation colleagues on RRM procedures.

  • Coordinate with Programmes departement on RRM activities. Compile program logistical frameworks, progress reports, and budget projections. Provide technical support for the informal coordination mechanisms of emergency response programming. Serve as consortium’s primary liaison for donors and government counterparts, including during monitoring field visits and audits.

  • Build capacity of consortium staff and partners. Train key staff on the different emergency strategies, partner systems, donor requirements, approaches, and tools. Organize after-action reviews and evaluations to investigate the effectiveness of the program strategies. Work with MEAL to organize learning events around emergency program strategies/focus areas. Coordinate capacity building efforts for the emergency response implementing partners.

  • Serve on the consortium’s Programme Management Unit. Comprised of the consortium’s senior leadership, provide strategic counsel and RRM perspectives in order to guide the consortium’s programmatic direction and impact.

  • Provide matrix management to a consortium team of rapid response field colleagues. Ensure proper capacity of staff to report and respond to rapid onset events in the field. Conduct regular coaching and feed into the Performance Development Management (PDM) system.

  • Knowledge and embodiment of international humanitarian as well as World Vision’s core values, WV’s vision, and mission. Model by all staff in the assigned Area.

KNOWLEDGE, SKILLS AND ABILITIES

Minimum education, training and experience requirements to qualify for the position:

  • Master’s degree or equivalent experience in Community Development, Social Sciences, International Studies/Development, Business Administration or relevant field.

  • 3-5 years of experience in working in field operations, large grants and/or consortia.

  • Turkish nationals will be considered for this role.

  • Experience in with humanitarian operations (manager or director level)

  • Experience with the remote management of a team

  • Excellent abilities in organisational management, systems building, creating procedures and protocols.

  • Strong leadership, coaching, and capacity building abilities

  • Skilled in negotiation, donor engagement, diplomacy, networking and external engagement.

  • Demonstrates well-developed interpersonal skills, excellent communication skills, both verbal and written in English

  • Familiarity with MEAL, IM, Accountability systems

  • Familiarity with adverse and conflict security standards and protocols.

  • Ability to apply and promote gender-sensitive and protection-focused approach to the work

  • Excellence with Microsoft Office computer programs including Word, Excel and PowerPoint

  • Flexibility in work culture based on changing dynamics within the programme

  • Very good Turkish and Arabic language skills

Preferred Skills, Knowledge and Experience:

  • Experience in leadership role within an international INGO consortium.

  • Ability to speak Arabic preferred.

  • Citizens from Turkey are strongly preferred.

  • 5 years of professional work experience in humanitarian settings in fragile or middle income settings.

  • Familiarity with OFDA grant management regulations is an advantage

Work Environment:

  • Ability to travel for up to 30% of the time to Jordan or other countries as required.

  • Must be in sympathy with World Vision values and able to work in an interfaith manner with those of other faiths and none.

  • Position requires willingness, flexibility with the level and schedule of work related to the consortium’s Rapid Response activities.

  • Full adherence to World Vision Child Protection, Code of Conduct and Conflict of Interest policies.

Communications Assistant Officer

PURPOSE OF POSITION

World Vision seeks a full-time Communications Assistant Officer (based in Gaziantep, Turkey) for the proposed USAID-funded two-year, multi-sector humanitarian program in northern Syria. Through a consortium approach, the programme will provide gender-sensitive, coordinated assistance in order to limit the loss of life and mitigate human suffering in conflict-affected communities. To achieve this goal, this project will technically implement Health and Nutrition, WASH, Shelter, and Non-Food Item activities through both fixed and mobile locations, including the programme’s Rapid Response Mechanism.

The Communications Assistant Officer will support a large WV-led humanitarian consortium. The Communications Assistant Officer position will provide support to both WV and consortium partner teams in Jordan and Turkey. Main responsibilities of the Communications Assistant Officer will include timely and quality content gathering, production of visibility materials, Communication with all partners regarding branding, sharing communication material with WV Syria Country Office, and liaising with local implementing partner for content.

MAJOR RESPONSIBILITIES

Major Activities

Internal Resource Production

  • Produce a communications plan to be shared with Syria Country Office Communications Officer

  • Coordinate with communications team from each partner to meet and complete required deadlines and tasks mentioned in the communications plan.

  • Coordinate content gathering from all relevant staff including consortium partners.

  • Source content, including photos and videos, from our partners inside Syria. Caption, upload, share with Communications Officer in SCO

  • Ensure all written, photographic, video, web and other resources produced are carried out in alignment with World Vision child protection standards.

  • Work with M&E to gather data and update factsheets on a quarterly basis to be shared with partners and WV partnership

External Communications

  • Monitor news media coverage of consortium partners and World Vision regarding the 2-year project.

  • Coordinate with partners’ communications teams to provide social media content to the partnership as required.

  • Support in monitoring and signing-off on publications and other materials produces containing the World Vision logo to ensure consistency with WVI corporate branding guidelines.

  • Identify key messages and learnings to be shared with consortium partners.

  • Coordinate with partners’ communications teams to produce visibility materials to be shared with all field staff.

Information Management

  • Proactively gather information from relevant partners, UN agencies and other organisations which may be of use world vision for informing decisions

  • Work with Syria Country Office Communications Officer to leverage information for media engagement

Security Measures

  • Be familiar with WV security plan

  • Follow security policies, rules, procedures and instructions

  • Represent WV in an appropriate and professional manner

  • Contribute to a healthy team spirit and team work

  • Adhere to WV Child Protection policy and standards and stay committed to WV vision statement and core values;

  • Perform other relevant tasks assigned by the supervisor

KNOWLEDGE, SKILLS AND ABILITIES

Minimum education, training and experience requirements to qualify for the position:

  • Degree in Journalism or Communication, development communication, social sciences or other related fields;

  • Creative, organizational and critical thinking skills as well as the ability to work within and across teams and with all levels of staff and stakeholders; resourceful and innovative;

  • Proficiency in the use of technology and software (Microsoft Office Suite, Adobe Professional, Google Products);

  • Basic photography skills (able to compose a shot, interest in developing photography skills);

  • Fluent in spoken and written English.

  • Willingness to assume duties and responsibilities in all communications areas, as needed;

  • Pro-active and able to multi-task

  • At least one year of experience working with an NGO;

  • At least 1 year of experience in doing communications and media work, preferably with an NGO

  • Effective in written and verbal communication in English

  • Only Turkish nationals will be considered for this role.

Preferred Skills, Knowledge and Experience:

  • Proven ability to design effective communication products, lead formulation of communication messages and strategies

  • Knowledge of technical aspects involved in the production of different public information and education materials

  • Multimedia skills such as video production, photo management and graphic design

  • Experience or knowledge of copywriting and copyediting

  • Effective in written and verbal communication in English

  • Strong communication skills

  • Ability work and produce high quality outputs in an intense & dynamic working environment, with local and international staff having different working styles and different levels of competencies is essential.

  • Ability to perform well under pressure and comply with donors & partnership deadlines is essential.

Health and Nutrition Specialist

PURPOSE OF POSITION

World Vision is seeking a Health and Nutrition Specialist for the Syria Cross-Border Response, based in Turkey, to manage the technical quality and advice on the implementation and coordination of WV’s Health and Nutrition programs including: planning, documentation, monitoring, evaluation, research, and capacity building.

MAJOR RESPONSIBILITIES

Major Activities

Assessment and design

  • Engage in developing the health components of the response strategy.

  • Engage with health cluster, donors and program officers to access funding and develop proposals and budgets. For both North and South areas.

  • Plan and coordinate health and nutrition assessments of existing and new project areas

  • Based on funding and assessment results plan and set up health and nutrition programs (e.g. MNCH, Public Health, and Nutrition including IYCF and micronutrient supplementation, Health, hygiene and nutrition promotion, capacity building for health providers) in all areas of operation.

  • Build cross-sectorial links between health and other sectors (WASH, Food Security, Protection and Shelter).

Coordination and project management

  • Compile weekly and monthly progress and technical reports for relevant stakeholders.

  • Provide monthly statistical reports on nutrition and health program operations, including morbidity data and pharmaceutical use.

  • Establish and maintain World Vision and other best practice standards for health programs.

  • Ensure that gender and protection mainstreamed in all activities and within the community.

  • Collaborate with finance regarding development and management of project budgets and timely reporting.

  • Coordinate all purchases and requisitions with procurement.

  • Liaison and coordination with all stakeholders, including MoH, WHO, Cluster, other operating partners, community, and other health actors to ensure programme coherence and avoidance of service gaps and overlap.

  • Engage in health and nutrition clusters in Gaziantep and Antakya. Upon need engage with health and nutrition working group in Amman, South Syria hub

  • Provide technical support to South Syria Health, and Nutrition programs (technical review of health data for program reports and proposals remotely and inclusive of travelling to Amman, Jordan when required).

  • Support the South & North Syria team in reviewing medicine orders, review requests from the IP, consumption reports and identify potential misuse of medicines.

  • Travel to Amman, Jordan when needed to participate in the meetings of the Health and Nutrition Committee

Supervisory Responsibilities

  • Supervise the health staff, including regular appraisals in coordination with HR.

Capacity Building/Training

  • To assess, design and implement appropriate training programs to equip and upgrade knowledge and skills of World Vision health staff (North and South), partners and service providers.

  • Assist project managers and team leaders in other sectors in development of appropriate to health, hygiene and nutrition promotion information.

  • Build capacity of health teams with reference to community processes and cross-sectorial overlap.

  • Document training program results.

  • Review, if required, training documents provided by the implementing partner.

Humanitarian Accountability:

  • Ensure that health and nutrition interventions take into account local capacities of local stakeholders and community to ensure participation and consultation.

  • Support implementation of information provision mechanisms as per Syrian Refugee response and WVI programme.

  • Support implementation of context-appropriate feedback mechanisms.

  • Orient and train staff, community and partners on international standards (eg. The Sphere Project etc.) and their application.

  • Ensure the Programme Accountability Framework is integrated in the health and nutrition.

KNOWLEDGE, SKILLS AND ABILITIES

Only Turkish candidates will be considered for this role.

Minimum education, training and experience requirements to qualify for the position:

EDUCATION AND EXPERIENCE

  • Essential: Medical qualification, such as MD/MBBS, or public health qualification (international health) such as BPH or MPH.

  • Essential: 3 years of home country experience in a developing country in managing Disaster Response and Preparedness programs in public health involving assessments, design, planning, implementation, budgeting, reporting, and evaluation and monitoring.

  • Desirable: 2 years of international experience in developing countries in implementing or managing Disaster Response and Preparedness programs in public health and nutrition programming involving assessments, design, planning, implementation, budgeting, reporting, and evaluation and monitoring.

Critical Knowledge, Skills and Abilities

  • Excellent English communication skills (oral and written)

  • Knowledge of Arabic and Turkish an advantage

  • Ability to travel regularly for training, assessment, regular monitoring and evaluation, including international travel

  • A high level of diplomacy and networking skills is required.

  • Understanding of international standards, including SPHERE, IYCF, emergency management, security awareness etc.

  • Strong capacity building and facilitation skills

  • Cross-cultural sensitivity, flexible worldview, emotional maturity and physical stamina

  • Ability to manage work life and work without supervision

  • Ability to work in and contribute to team building environment

  • Ability to maintain performance expectations in psychologically stressful environments and physical hardship conditions with limited resources

  • Able to use a computer, with word-processing and spreadsheets, (e.g. Microsoft Office)

  • Understanding of internet and email

  • Experience in managing staff, partners and facilitating capacity building

License, registration, or certification required to perform this position:

  • Excellent analytical/problem-solving skills and detail-orientation

  • Excellent English communication skills (oral and written)

  • Proven organizational skills and time management

  • Excellent computer skills, familiarity with MS Word, Lotus Notes, MS Excel and Power Point would be an added advantage

  • Effective in written and verbal communication in English Arabic/Turkish preferred.

  • Cultural sensitivity and adaptability

  • Strong communication skills with ability to express ideas and concepts clearly and persuasively with senior members of the humanitarian community as well as with field practitioners.

  • Excellent networking skills.

  • High degree of negotiation and persuasion skills.

  • Ability to work with a reasonably level of comfort in high tension and high security risk situations.

  • Ability to maintain performance expectations in diverse cultural contexts, psychologically stressful environs and physical hardships.

  • Ability to facilitate the creation of cross-functional project teams and the development of national strategies.

  • Understands work from a process point of view and uses measurement and accountability systems effectively.

  • Demonstrates openness and transparency.

  • The position requires ability and willingness to travel domestically and internationally up to _30_%of the time.

Sponsor Engagement Special Projects Leader

*Preferred location: Asia Pacific Region. Other locations to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

PURPOSE OF POSITION:

World Vision is looking for a strong, energetic and inspiring project leader to take forward an innovation process aimed at improving our ability to engage sponsors globally, and connect them with 3.2 million children and their communities.

As World Vision’s Sponsor Engagement Special Projects Leader, you will facilitate successful outcomes that improve business function. You will lead the delivery and management of innovation projects, collaborate with diverse sets of stakeholders, and continually assess and adapt work to make projects more effective – all with aim of making the World Vision sponsors’ Experience rewarding and fulfilling.

The key responsibilities for which you will take ownership in this role are:

  • Collaborating extensively across the World Vision Partnership to influence change processes.

  • Leading the development, testing, implementation and mainstreaming of innovations to the World Vision sponsors’ experience.

  • Providing leadership and support within the Sponsorship Engagement Team and its internal and external stakeholders to continually improve sponsor’s experiences with World Vision.

In this role, you will report to the Director, Sponsor Engagement, and work closely with the Senior Advisor of Sponsor Engagement Improvement to identify projects necessary to continuously improve the Sponsor Engagement feature set. You collaborate regularly with partner offices to draft and agree on scope, and with Senior Manager Business Systems Capabilities & Support, WVIT, Operations, Field Engagement team, and Support Offices to drive the project to completion.

KEY RESPONSIBILITIES:

Lead innovative continuous quality improvement of Sponsor Engagement features:

  • Facilitate development of improvement concepts with input / validation on ideas, proof of concepts and tests, working closely with SOs/NRDs to ensure target market personalisation needs are met.

  • Working with multiple marketing/experience/product/consumer facing projects, define the scope necessary to realise the global multi-year roadmap of Sponsor Engagement feature improvement roadmap defined by the Senior

  • Advisor, Sponsor Engagement Improvement. Work with the Director, Sponsor Engagement to ensure Go-To Field/Market sign-off to effectively deliver end to end.

  • Collaborate with and contribute to bilateral / multi-lateral continuous improvement development and testing plans, including orchestrating cross-functional input, and ensuring alignment with the broader stabilising of sponsorship.

  • Lead the processes and activities needed to identify, define, combine, unify, and coordinate the various processes and project management activities within the project management process groups.

  • Conduct risk management planning, identification, analysis, response planning, and controlling risk on projects.

  • Design and deliver proof of concepts, pilot winning efforts, scale out efforts to the partnership.

  • Organise, manage, and lead project teams. This may or may not include the direct management of resources, but does include the coordination of project related activities to maintain the timeline, and scope of the project.

  • Negotiate successful alternative plans as appropriate to keep the overall goals and deliverables on course.

  • Ensure systematic programme and project tracking and reporting.

  • Consult on the implementation of all Sponsor Engagement features improvements and its effective monitoring towards enabling an ongoing conversation on the reality of quality and the opportunity for improvements year on year.

  • Contribute to the ongoing definition, scope and design of the Sponsor Engagement coherent story, which enables compelling, tangible progress and impact communications to sponsors globally.

  • Incorporate the large and complex efforts resulting from the above into World Vision’s business as usual process.

Lead and influence Partnership-wide adoption of innovation processes:

  • Manage the processes and activities of the performing organisation that determine quality policies, objectives, and responsibilities so that the project will satisfy the needs for which it was undertaken.

  • Identify all people or organisations impacted by the project, analysing stakeholder expectations and impact on the project, and developing appropriate management strategies for effectively engaging stakeholders in project decisions and execution.

  • Engage and communicate with Marketing stakeholders at World Vision Support Offices (funding offices) to provide ongoing visibility and transparency into the timeline, deliverables, dependencies and status of all efforts led by this role.

  • Represent and support Director, Sponsor Engagement where required in leadership team meetings and stakeholder engagements and communications.

  • Contribute to the development of a culture of constant improvement through the implementation innovation and coaching of team members. Be a contributing part of the broader community of innovation change leaders in the World Vision partnership.

Direct Project Management and other responsibilities:

  • Monitor timeliness, performance and budgets of both lines of business programmes and projects, along with executive reporting for consistent accountability of key milestones and interdependencies.

  • Ensure timely and appropriate planning, collection, creation, distribution, storage, retrieval, management, control, monitoring, and the ultimate disposition of project information.

  • Manage the processes necessary to purchase or acquire products, services, or results needed from outside the project team. Processes in this area include Procurement Planning, Solicitation Planning, Solicitation, Source Selection,

  • Contract Administration, and Contract Closeout.

  • Plan, estimate, budget, finance, fund, manage, and control costs so that the project can be completed within the approved budget.

  • Ensure that the project includes all the work required, and only the work required, to complete the project successfully.

  • Manage the timely completion of the project.

KNOWLEDGE, SKILLS & ABILITIES:

  • Master’s degree in marketing, project management, business administration or related field (or bachelor’s degree with extensive equivalent experience).

  • Minimum 10 years project management or marketing roles working with multiple projects in international organisations.

  • Demonstrated success in leading innovative process and/or product improvement in a global organisation with complex organisational structure/relationships.

  • Excellent analytical, creative, and innovative approach to solving problems. Critical thinking and capability of generating consistently accurate and useful information to inform strategic planning and decisions.

  • Proven ability to work proactively, identifying problems and need for change, and adapt plans throughout the project lifecycle.

  • Well-developed abilities in solving complex project issues.

  • Proved ability to think critically, evaluate effectively, adapt to relevant new information or changing priorities, and negotiate when faced with conflicting expectations.

  • Strong interpersonal skills, ability to work across cultures, demonstrated experience of influence of non-reporting relationships and authority.

  • Ability to effectively communicate with many different functions, cultures and levels in the organisation (orally and in writing).

  • A minimum of 5 years experience in product or customer experience development, being able to clearly net out conclusions from customer insight and define a hypothesised improvement agenda.

  • Extensive international experience in working across cultures and within complex organisational structures.

  • Experience in managing geographically distributed project team to achieve results.

  • Leading complex planning workgroups internationally.

  • Project Management.

  • Marketing.

  • Team leadership.

  • Effective in written and verbal communication in English.

Preferred Skills, Knowledge and Experience:

Marketing:

  • Experience in driving marketing efforts focused on acquiring new customers/donors and retaining existing customers/donors.

  • Experience in the not for profit sector.

  • Experience in running split marketing tests that drive long term strategy based on data outcomes.

Leadership and Management:

  • Proven leadership skills.

  • Support Office marketing/supporter experience in a leadership role that needed to clearly weigh up and negotiate revenue raising/protecting opportunities versus costs/efforts.

  • Experience in managing geographically distributed project team to achieve results.

  • Well-developed abilities in solving complex project issues.

  • Ability to consult/collaborate widely, bring together diverse views, and facilitate agreement on critical issues.

  • Good facilitation, mentoring and coaching skills.

  • Ability to see the larger picture and analyse details.

  • Ability and commitment to lead and motivate a team of people from various cultural, linguistic, religious and educational backgrounds.

  • Committed to continuous learning and innovation.

Technical Knowledge, Abilities and Skills:

  • Strong project management skills and ability to work effectively with a diverse team of IT professionals.

  • Experience and skills in change management.

  • Experience and skills in risk management.

  • Ability to work effectively in a complex environment and under pressure.

  • Ability to work effectively in a complex, global organisation.

  • Knowledge of and skills in project management tools (Microsoft Project or Smartsheets required).

Relationship Abilities and Skills:

  • Ability and commitment to work with a broad variety of people from various cultural, linguistic, religious and educational backgrounds as well as virtual teams where members are located in multiple countries and time zones.

  • Significant experience, ability and skills to build effective communication with peers and customers, overcome resistance and influence decisions.

  • Ability to communicate clearly and present effectively to diverse groups of people in various settings and by various means (verbal and written).

  • Good facilitation skills.

Christian Commitment:

  • Understanding of, or willingness to learn, World Vision ministry.

  • Strong Christian commitment as evidenced by life and character and acceptance of World Vision’s Christian ethos as encapsulated in the organisation’s Core Values. This will be manifested by regular participation in devotions, as well

  • as regular attendance in chapel services.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 20% of the time.

Response Programmes Director

*Country location to be determined based on response.

PURPOSE OF POSITION:

The Response Programmes Director oversees/leads the Sector Programming Team, including Program Officer(s), Design Monitor Evaluation (DME), Humanitarian Accountability and Information Management. The Programme Director supports the Response Director (RD) and Operations Director (OD) in designing the response strategy and operations plan and works in close coordination with both.

The Response Programmes Director is responsible to manage grant acquisition, assessments, monitor and humanitarian accountability and liaises with Support Offices (SOs), and international donors.

Response Programmes Director is part of the Response Senior Leadership Team. Response Programmes Director will coordinate/advise with Response Director (RD)/Senior Leadership Team (SLT) go or no go for proposals.

KEY RESPONSIBILITIES:

Establish, lead, resource and staff the programmes unit to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to National Office (NO) capacity building in the area of emergency response in coordination with NO leadership and Human Resources (HR).

  • Determine Programmes organisational structure and staffing plan with HR.

  • Work with HR to recruit and deploy Programmes staff and plan for capacity development.

  • Ensure Programmes staff handovers are conducted.

  • Develop Programmes budget in coordination with Finance.

  • Support RD and Finance in developing Response Budget, ensuring strong alignment and coordination with Operations team during budgeting and budget management process.

  • Plan for Programmes Unit transition/integration with NO, where applicable.

Lead the programme planning process to ensure alignment with context, humanitarian needs, response strategy as well as operational feasibility and technical quality:

  • Support development of operational intent plan to align with funding allocations ensuring operational feasibility and

  • technical quality.

  • Support Sectors and Operations Director to draft response plan.

  • Work with Grants, Acquisition and Management (GAM) to coordinate grant acquisition.

  • Write Operational Intent inclusive of targets.

  • Prepare project RACIs (responsible, accountable, consulted, informed) for new grants.

Oversee donor liaison and advocacy is undertaken to resource operations plan to address humanitarian needs. The Response Programmes Director will ensure that the GAM team undertake the following activities:

  • Monitor and analyse donor opportunities to ensure they align with operational intent.

  • Communicate humanitarian needs identified through assessments, monitoring data and community feedback to in-country donors and Support Offices International Programmes Groups.

  • Represent World Vision with potential donors (ECHO, DFID, EU, OFDA, etc.) including bilateral, multilateral and corporate.

  • Collaborate with Advocacy to influence donor funding strategies when appropriate.

  • Liaises with SOs regarding donor priorities and opportunities for funding.

  • Support Finance in the allocation and tracking of response funding to ensure response strategic priorities are funded and effective leveraging of available funding.

  • Support mapping of all funding sources with Finance.

  • Support funding allocation process (Private Non Sponsorship & grant opportunities) in coordination with Finance, Response Director and Operations to reflect response strategic priorities, operational realities and ensure compliance with relevant funding regulations.

  • Support Finance to track donor funding allocation and commitments to ensure response strategic priorities are funded.

  • Oversee development and submission of project proposals to donors to resource operations plan.

  • Develop project proposals with Operations, Advocacy, Finance and relevant Support functions and ensure stakeholders have the opportunity to review proposals and raise issues prior to submission to donors.

  • Ensure proposals are aligned with the operational plan, sector DADDs and standards.

  • Ensure proposals are aligned with accountability standards and basic DME requirements.

  • Maintain donor and SOs communications to facilitate funding acquisition.

  • Support Finance to ensure an up-to-date funding matrix.

Ensure support for Finance to establish grant management system to guarantee fulfillment of donor requirements:

  • Support Finance to conduct grant orientation or grant start-up workshops for relevant staff.

  • Plan and manage donor reporting to ensure that all donor requirements are met.

  • Support Finance with monitoring of grants for compliance with grant requirements.

  • Oversee planning, implementation, analysis and sharing of findings from assessments and program monitoring.

The Response Programmes Director will ensure that the DME team undertake the following activities:

  • Design and implement community consultation processes to ensure understanding of World Visions role, planned interventions and provide opportunities for input and feedback into programme and project designs.

  • Design and implement Information Provision plan to ensure that accurate and reliable information about the programme is made available and shared with communities in a timely and accessible manner.

Establish and support implementation of complaint and feedback mechanisms:

  • Document, implement and monitor complaint and feedback systems to ensure timely responses to communities.

  • Consolidate and analyse community complaint information to inform Operations and response management of key issues raised by beneficiaries.

  • Coordinate Humanitarian Accountability planning and learning with other accountability focused INGOs and LNGOs.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 3-5 years in leadership role in the humanitarian assistance and development sector, with a significant portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Experience in program management and implementation of multi-sectoral emergency response projects.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Work experience as Program Officer at least for 1-3 years in a country other than the home country.

  • Strong team leadership skills.

  • Emotional Intelligence (self awareness, managing emotions and those of others, remaining calm/composed, dealing with ambiguity and change).

  • Understand Humanitarian Industry and have proven experience within a relief setting.

  • Effective in written and verbal communication in English.

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders.

Preferred:

  • Previous experience working in complex emergency/rehabilitation settings.

  • Experience coordination with INGOs and other key stakeholders-High degree of negotiation and persuasion skills.

  • Ability to work with a reasonable level of comfort in high tension and high security risk situations.

  • Ability to maintain performance expectations in diverse cultural contexts psychologically stressful environs and physical hardships.

  • Ability to facilitate the creation of cross-functional project teams and the development of national strategies.

  • Excellent time-management and prioritization.

  • Demonstrates openness and transparency.

Response Director

*Country location to be determined based on response.

PURPOSE OF POSITION:

The Response Director (RD) has primary responsibility for directing the response from strategy to implementation, inclusive of performance and oversight of all aspects of the response. She/he should develop and maintain an efficient, cohesive team, while ensuring effective coordination and relationships with the other agencies, officials, beneficiaries, donors and all areas of the Partnership.

KEY RESPONSIBILITIES:

Develop and monitor implementation of response strategy that addresses WV strategic goals to meet humanitarian needs:

  • Lead response strategy development with National Director (ND), Regional Leader (RL), Partnership Executive Team

  • (PET) and other senior stakeholders.

  • Ensure primary and secondary information on needs inform strategy formulation.

  • Ensure context analysis informs strategy development.

  • Consult with ND and RL to ensure National Office (NO) strategy and plans (including Child Wellbeing targets) are taken into account in

  • response strategy formulation.

  • Ensure strategy aligns with anticipated capacity.

  • Monitor appropriateness of strategy in addition to implementation of strategy and transition plans.

Ensure response is staffed to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to NO capacity building in the area of emergency response in coordination with NO leadership and Human Resources (HR).

  • Determine response organization structure with ND and HR.

  • Conduct high-level workforce planning with HR and mobilise surge functions as required.

  • Oversee the recruitment of the RDs direct reports.

  • Ensure defined accountabilities under the Emergency Management System (EMS) are clear for each function including Term of Reference (TOR) objectives and qualitycriteria.

  • Ensure HR works with EMS functions to identify workforce requirements.

  • Ensure HR plans for capacity building with EMS functions.

  • Ensure HR develops performance planning and review processes that include quality criteria.

  • Ensure HR establishes a staff care function and mechanisms that support staff well-being.

  • Consult ND to plan Response team transition/integration.

  • Ensure adequate internal communications mechanisms are in place to ensure policies, information and decisions are shared with staff as appropriate.

Establish and maintain effective working relationships with humanitarian actors, government representatives, World Vision stakeholders, the media and general public:

  • Represent the response in Partnership Executive Team and Partnership Coordination Team (PCT) (where activated).

  • Identify and highlight areas of conflict to Response Senior Management Team (SMT), ND, RL and Partnership

  • Executive Committee (where activated).

  • Create and maintain collaborative relations and where appropriate partnerships with government, other NGOs, UN

  • agencies, civil society, churches, bi-lateral missions and donors.

  • Participate in consortium meetings and Response related national coordination meetings.

  • Ensure World Vision is represented at relevant technical and coordination mechanisms in-country.

  • Serve as an organizational spokesperson for media interviews, advocacy initiatives and other public events.

Develop and plan response to achieve response strategy goal and objectives:

  • Provide oversight to funding allocation (i.e. Private Non-sponsorship or PNS, grants, etc) to ensure alignment with

  • strategy and humanitarian needs.

  • Ensure response programme development meets World Vision and international standards.

  • Ensure that adequate funding to address humanitarian needs is acquired.

  • Ensure Advocacy staff are empowered to integrate advocacy across sectors and to develop child-focused advocacy positions which are aligned with strategy and organisational priorities, in strong alignment with NO and Response

  • Operations teams.

  • Facilitate the signing of MOUs and contracts, with donors, Support Offices (SOs) and other relevant stakeholders.

  • Ensure appropriate waivers are in place to facilitate timely response implementation.

Implement response programme in accordance with commitments to meet international and WV standards:

  • Ensure that accessible beneficiary feedback mechanisms are established and functioning.

  • Ensure staff establish community accountability methods across all of the response program.

  • Monitor and identify risks to programme quality and coordinate resources to address them.

  • Ensure that all programmes are implemented, monitored and evaluated according to set plans and that agreements

  • with donors, SOs and other stakeholders are adhered to.

  • Ensure management meetings address quality risks, relevant monitoring data and community feedback.

  • Initiate resourcing mechanisms and ensure financial and material (in-kind) resources are managed according to WV

  • standards, donor and SO agreements.

Initiate response funding mechanisms with support of ND, RL & Regional HEA Director (RHEAD):

  • Ensure that funding is managed and accounted for in compliance with donors and Support Offices agreements and WV standards.

  • Ensure that programme and projects audits are planned and conducted as per WV audit regulations and donor government requirements.

  • Ensure that audit reports are responded to and recommendations implemented.

Ensure that response meets World Vision minimum quality standards and supports program improvement, reflection, learning and innovation:

  • Ensure previous response learnings from Global learning facilitator are reviewed in program design.

  • Encourage the incorporation of best practice and innovation in program design.

  • Ensure all functions have quality planning sessions to meet quality objectives of their TOR.

  • Ensure achievement level of all function quality objectives is monitored monthly and reported.

  • Ensure risks that prevent the achievement of quality objectives are reported and rapidly addressed.

  • Ensure mechanisms are established to identify, document, and share lessons learned with Partnership.

Oversee Security function, planning and implementation to ensure response staff and organisational safety and security:

  • Ensure staffing of Security function.

  • Provide oversight to implementation of security protocols as per CSR.

  • Facilitate inter-agency coordination for information sharing and intelligence sharing.

Ensure response internal and external reporting requirements are met:

  • Liaise with Programmes and Info Management to ensure internal and external reporting requirements are planned for

  • and reports are prepared.

  • Review and submit partnership programme reports.

  • Prepare and submit monthly management reports.

  • Ensure internal response coordination & information sharing mechanisms are functioning.

Ensure that response staff have appropriate housing, offices and information/communication systems:

  • Ensure that staff have access to appropriate office space/equipment, information/communication systems/equipment

  • and other facilities which enable them to carry out their responsibilities.

  • Ensure that all response vehicles and other equipment are well managed and maintained.

  • Where necessary, ensure that relevant staff have access to appropriate housing.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 5-7 years in leadership role in the humanitarian assistance and development sector, with a significant

  • portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Experience in serving as an organizational spokesperson to media and other external audiences.

  • Effective in written and verbal communication in English.

Preferred:

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders as well

  • as staff.

  • Ability to work in coordination with other humanitarian organizations.

  • Ability to analyse and make decisions in challenging situations in the absence of specific guidance and/or full

  • information.

  • Ability to communicate and model to staff positive behaviours which help them remain resilient and effective in dynamic and high pressure environments.

Work Environment:

  • Work hours are often in excess of 12 hours per day during difficult periods of the response.

  • Responses are often mounted in insecure or natural disaster-prone contexts, which may disrupt normal work patterns

  • and generate staff safety issues.

  • Work and housing environments may at times be well below normal standards in terms of facilities, equipment, food availability and hygiene.

Response Operations Director

*Country location to be determined based on response.

PURPOSE OF POSITION:

Response Operations Director leads the Operations team and oversees the implementation of the response activities. He/she transforms the response strategy into implemented reality, managing day-to-day sector activities and providing technical guidance to the Programmes team for design and programme quality.

KEY RESPONSIBILITIES:

Ensure program planning is informed by technical standards and operational viability:

  • Contribute to planning of sector requirements for people, funding and supplies.

  • Ensure all program designs are based on needs assessment findings (primary & secondary data) and analysis,

  • targets the most vulnerable/chronically and is operationally viable.

  • Ensure all programs refer to technical standards, consider government standards and are aligned with Strategic

  • Guidance and Do-Assure Dont Do (DADDs) for the First Phase of Emergency Responses and Sector Packages.

  • Ensure inclusion of advocacy issues and cross cutting themes are considered in design.

  • Ensure programs and projects are measured according to technical standards and Child Well-being targets.

  • Ensure Operations Plans are developed and implemented with community engagement, taking into account local capacities and utilising Do No Harm/Local Capacities for Peace (DNH/LCP).

Establish, lead, resource and staff Operations unit to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to National Office (NO) capacity building in the area of emergency response in coordination with NO

  • leadership and Human Resources (HR).

  • Determine Operations organisational structure and staffing plan with HR.

  • Monitor recruitment and deployment of Operations staff and plan for capacity development.

  • Ensure Operations staff handovers are conducted.

  • Develop Operations budget in coordination with Finance, ensuring strong alignment and coordination with

  • Programming team during budgeting and budget management process.

  • Plan for Operations transition/integration.

Conduct response operational planning to ensure effective coordination and timely delivery of response activities:

  • Plan and facilitate detailed operational plan and delegate responsibilities to carry out plan.

  • Ensure Accountability mechanisms are in place for Community and stakeholder feedback.

  • Planning process considers community requirements (i.e. timelines) and progress is monitored by Design, Monitoring & Evaluation (DME).

  • Facilitate planning between sectors to meet overall program goals.

  • Facilitate requirements planning with Support Services.

  • Ensure collaborative planning with external stakeholders such as UN Agencies, other NGOs and Government ministries where possible through coordination mechanisms.

Oversee implementation and monitoring of operations to ensure achievement of response goals and objectives and inform operational improvement:

  • Monitor results against sector plans and address identified issues.

  • Monitor expenditure reports and take corrective action with Finance and Programs.

  • Review Monitoring & Evaluation (M&E) and Accountability data with Sectors and Programs to identify and address any issues for operational improvement.

  • Review context analysis with Programs and Liaison for Operational Intent adaptation.

  • Review findings of learning events and evaluations with Programs to make operational improvements.

  • All evaluations of sector interventions are planned with DME to assess effectiveness and timeliness.

Oversee development and implementation of operations reporting systems to support timely and accurate reporting:

  • Establish and implement internal reporting system in coordination with DME.

  • Ensure Operations provide input for grant/donor and program milestone and reports to Programs.

  • Write report on quality risks and their resolution and submit to Response Director on regular basis.

  • Ensure that Operations meets reporting requirements for Clusters, Ministries and/or in-country stakeholders.

Ensure implementation of response operations according to safety standards with support from the Security function:

  • Organise security assessments for all field operations that inform a security plan.

  • Implement the recommendations of the security plan for all field operations.

  • Ensure security incident reporting protocols are complied with by operations staff.

  • Ensure Operations staff adhere to security standards for staff movement and communications.

  • Work with Security to ensure safe and effective Civil/Military relationships with armed actors.

Ensure operations meet WV minimum quality standards and support improvement, reflection, learning and innovation in sectors:

  • Ensure previous sectors learning from Global Learning Facilitator are reviewed.

  • Encourage the incorporation of sector best practice and innovation.

  • Ensure sector have a quality plan to meet quality criteria and minimum sector standards.

  • Ensure achievement of all function quality criteria is monitored and reported regularly.

  • Ensure risks limiting achievement of objective to quality criteria are reported & rapidly addressed.

  • Ensure mechanisms are established to identify, document, and share function lessons learned.

Coordinate with Support Services function for ongoing provision of funds, staff, equipment, vehicles and supplies to ensure timely implementation of operations:

  • Ensure Ops submit clear and timely budgets and funds requests to Finance.

  • Ensure Ops submit clear and timely staff plans to HR and immediately advises on changes.

  • Ensure Ops follow Finance procedures to rapidly process payments to suppliers.

  • Ensure Ops submit vehicle requirements to logistics and follow vehicles management guidelines.

  • Ensure Ops submit communications requirements to ICT and follow ICT procedures.

  • Address delays in Support Services to Response Manager for rapid resolution and waivers.

Identify, report and refer operational blockages caused by external actors to Liaison to be addressed through external advocacy:

  • Establish operation team protocols where sector and geographic leads identify and report where external actors are

  • delaying/preventing implementation.

  • Refer issues delaying implementation to Liaison to resolve through inter-agency coordination and/or government

  • relations.

  • Ensure protection issues are reported and addressed in coordination with Advocacy.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 5-7 years in leadership role in the humanitarian assistance and development sector, with a significant

  • portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Experience in program management and implementation of multi-sectoral emergency response projects.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Strong team leadership skills.

  • Emotional intelligence (self awareness, managing emotions and those of others, remaining calm/composed, dealing

  • with ambiguity and change).

  • Effective in written and verbal communication in English.

  • Academic and on-the-job training in at least one of the support services or response-sector relevant areas.

Preferred:

  • Understanding of the international humanitarian system, particularly the systems, structures and key actors.

  • Understanding of the key accountabilities that must be maintained in a response (beneficiaries, donors, peers).

  • Ability to lead operational planning processes.

  • Strong communication skills (oral and written) with ability to express ideas and concepts clearly and persuasively with

  • senior internal and external stakeholders.

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders as well

  • as staff.

  • Ability to work in coordination with other humanitarian organizations.

  • Ability to analyse and make decisions in challenging situations in the absence of specific guidance and/or full information.

  • Ability to communicate and model to staff positive behaviors which help them remain resilient and effective in

  • dynamic and high pressure environments.