Job Opportunities with World Vision Uganda

World Vision Uganda has worked with the vulnerable children of Uganda, their families and communities, since 1986

Currently, World Vision Uganda has a commitment to bring hope and help to children and communities in the country through a range of holistic, integrated projects that promote change and improve well-being. Every year, about 1.6 million children especially the most vulnerable benefit from World Vision Uganda interventions in Health Nutrition and WASH, Resilience & Livelihood, Education and Peace & Child Protection from both Development Programmes and the Humanitarian emergency response which currently operate in 82 out of the 112 districts throughout Uganda.

Thank you for your interest in working with World Vision Uganda! To find out more about World Vision’s Work in Uganda, please visit: 

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Sponsorship Operation Officers – (2 Positions)

Back ground

World Vision Uganda is a Christian relief, development and advocacy non-government organization dedicated to working with children, families and communities to overcome poverty and injustice. We currently work in over 82 districts in Uganda implementing projects in health & nutrition, water, sanitation & hygiene (WASH), livelihoods & community resilience, education and child protection. World Vision (WV) is committed to the protection of children and adult beneficiaries from exploitation and abuse and will not employ people whose background is not suitable for working with the beneficiaries above. All employment is conditioned upon the successful completion of all applicable background checks, including criminal record checks where possible.

Due to expansion in scope of our programmes, we are now seeking for qualified and passionate individuals willing to share in our vision and join our team in the position below.

Position: Sponsorship Operation Officers - Busitema and Kawolo Area Programme

Report to: Child Sponsorship Development Facilitator

Location: Busia District (1) and Buikwe District (1)

Purpose of the position:

To effectively Manage Registered children Sponsorship Operations, community engagement, participation and protection within acceptable partnership standards, in a manner that contributes to sustained improved child wellbeing.

Key Outputs/Responsibilities.

Management of Sponsorship Performance and Quality Assurance in accordance to WVI partnership standards

  • Ensure RC Monitoring Status (CMS) is maintained within partnership standards

  • Ensure quality Sponsorship Operation Indicators (SOIs) are implemented and maintained within partnership standard of 85%

  • Ensure every RC records within Horizon and files are well Updated, managed and stored securely respectively.

  • Facilitate timely processing and Management of all Correspondences ; Christmas cards, Sponsor letters, Annual Progressive Report , introductory letters, Support Office Queries, Gift Notifications within partnership standard of 95%.

  • Mobilize and support RC families to adequately prepare for and manage sponsor visits.

  • Ensure that Sponsorship 2.0 Media Contents (Photos and Video’s) are delivered according to the Partnership requirements and standards.

  • Facilitate Children, Volunteers and stakeholders Sponsorship Basic Training and Sponsorship initiatives.

  • Ensure 102% supply and Management of planned number of Registered Children in line with Support Office.

  • Hold monthly / quarterly meetings with Community Volunteers Association and guardians/parents and child protection committees to address findings from monitoring.

  • Implementation of Field Level Sponsorship initiatives & Innovations

Sponsorship Planning, Implementation and Reporting

  • Develop Annual Sponsorship Operational Plans integrating 100% RCs participation

  • Facilitate implementation, monitoring and reporting of Community Engagement and Sponsorship (CESP) planned activities.

  • Mobilize and facilitate periodical community engagements of stakeholders (RC guardians, RCs and COVAs) focusing on child wellbeing.

  • Facilitate Community Volunteers Associations and partners in monitoring of Community engagement and Sponsorship activities.

  • Mobilize and facilitate active participation of children and their communities in planning, monitoring and implementation of community development initiatives.

  • Facilitate RC participation within the CDPC and update and Report every RC participation and benefit in accordance to the partnership standards

  • Support the collection, documentation & Reporting of RC impact and success stories.

  • Compile , share and discuss periodic and Monthly system on SOIs and Child wellbeing reports

Community engagement and Sponsorship education

  • Conduct Community sensitizations, capacity building sessions on World Vision Sponsorship Model through Community Volunteer Associations (RC guardians, community leaders and other established community groups and stakeholders )

  • Lead and Support formation and Training of the Registered Children committees in the respective CPDC for their Wellbeing. .

  • Support and facilitate the children committees to plan and hold meetings at all levels (School, parish and sub county) on a regular basis

  • Conduct periodical community engagement with other technical project officers and advocacy sessions and case management based on the Child Wellbeing and sponsorship in programming

  • Mobilize communities to participate in planned annual children care and protection events.

Strengthening Field operating model through Community Volunteer Associations

  • Support the formation, mentoring and functionality of the Community Volunteers Associations for implementation & Monitoring of Sponsorship operations deliverables and planned activities.

  • Building capacities of the Community Volunteers, adult RCs and Children committees to manage Sponsorship operations and Media.

  • Support COVAs to mobilize, empower and monitor RC households to participate and benefit from the Technical programs within the APs development

  • Facilitate and mentor Community Volunteer Associations to support CESP activity implementation and Monitor the wellbeing of children wellbeing

Community Led Care, Child Protection, Child Participation and Voice

  • Lead and facilitate the establishment and functionality of Child Participation and Development centers for RCs within established APs institutions like schools, Faith Based institutions, learning centers and Health centers

  • Support and Facilitate Periodical RC Child wellbeing engagements within Child Participation and Development Center based planned Technical Project Activities focusing on the child wellbeing.

  • Manage and follow up case managements and report any incidents in line with child protection as per policy and guidelines.

  • Conduct Periodical Community Sensitization on Child Protection, children’s rights and responsibilities.

Qualifications: Education/Knowledge/Technical Skills and Experience

  • Minimum of a Diploma in Social work or any other relevant discipline. Minimum of 2 years’ experience in community work and engagement with Sponsorship agencies

  • Computer literate

  • Writing and reporting skills

  • Networking and influencing skills

  • Ability to communicate in applicable local language(s)

  • Passion for children.

  • Track record demonstrating high integrity, reliability and dependable

  • Ability to work with minimal supervision.

  • Must be a committed Christian, able to stand above denominational diversities and Willing to attend and participate/lead in daily devotions and weekly Chapel services.

  • Team Player

  • Perform other duties as required

  • Ridding experience is a MUST

Project Officer I – Health – Oyam Kole Cluster

Back ground

World Vision Uganda is a Christian relief, development and advocacy non-government organization dedicated to working with children, families and communities to overcome poverty and injustice. We currently work in over 82 districts in Uganda implementing projects in health & nutrition, water, sanitation & hygiene (WASH), livelihoods & community resilience, education and child protection. World Vision (WV) is committed to the protection of children and adult beneficiaries from exploitation and abuse and will not employ people whose background is not suitable for working with the beneficiaries above. All employment is conditioned upon the successful completion of all applicable background checks, including criminal record checks where possible.

Due to expansion in scope of our programmes, we are now seeking for qualified and passionate individuals willing to share in our vision and join our team in the position below.

Position: Project Officer I – Health – Oyam Kole Cluster

Report to: Child Sponsorship Development Facilitator

Location: Oyam District

Purpose of the position:

To implement field level programmatic activities and sponsorship performance in line with targets and partnership standards in a manner that contributes to sustained and improved child wellbeing

Key Outputs/Responsibilities.

Project implementation and reporting

  • Participate in planning and budgeting, preparation of work plans, implementation of planned health activities and monitoring/ reporting of progress.

  • Facilitate and monitor the implementation of planned activities and community level engagements

  • Mobilize and facilitate the engagements of stakeholders during planning and development meetings, workshops and other fora

  • Routinely identify local level health partners, support and facilitate them in the implementation of planned activities

  • Facilitate stakeholders and partners in supervision and monitoring of programmatic activities

  • Communicate and work with local health facilities and Community Health Workers to improve health and nutrition issues identified in the communities at least once a quarter

  • Support the collection and documentation of impact and success stories.

Community engagement and advocacy

  • Innovatively support communities including Registered Children’s (RC) households to participate and benefit from the health program development

  • Mobilize and sensitize community (RC guardians, community leaders and other community members) on health programs and issues and facilitate participation in the management of various community health and nutrition projects

  • Together with the community sponsorship and development Assistant, train the children committees in the respective parishes in advocating for their wellbeing.

  • Build the capacity of children, families and community to collectively engage local leaders on identified issues.

  • Follow-up on commitments by local leaders on improvement of the health environment and general wellbeing of children.

  • Mobilize communities to participate in the relevant child health days and celebrations such as the world breast feeding week.

  • Participate/represent world Vision Uganda in the health sector review meetings both at facility and district level

Monitoring and evaluation

  • Monitoring the health status of RCs in accordance to the minimum programming standard (once every 90 days).

  • Support development and implement integrated monitoring plan in assigned area with ADP stakeholders

  • Analyze and follow up management of RCs with health challenges

  • Compile monitoring reports for management action and participate in updating of the databases of the different health models

  • Work with CSDF to identify, train monitors and partners on health related matters.

  • Provide information on support and benefit of RCs to the CSDF to enable entry in STEP

  • Support the health facility teams to review and analyze their data for impact and relevant feedback to the community teams

  • Support the collection and documentation of impact and success stories

Child Protection and Wellbeing

  • Monitor the wellbeing and child abuse cases and report any incidents in line with child protection policy and guidelines.

  • Work with local leaders to protect children from child violations and abuses

  • Sensitize children including RCs, guardians/parents and other stakeholders about children’s rights and responsibilities.

Qualifications: Education/Knowledge/Technical Skills and Experience

  • Minimum of a diploma or degree in nursing, nutrition, clinical medicine, public health, community health and related fields.

  • Minimum of 3 years’ experience in community work and engagement with programming sectors (health, education, WASH)

  • Computer literate

  • Writing and reporting skills

  • Networking and influencing skills

  • Ability to communicate in applicable local language(s)

  • Passion for children.

  • Track record demonstrating high integrity, reliability and dependable

  • Ability to work with minimal supervision.

  • Must be a committed Christian, able to stand above denominational diversities.

  • Computer literacy

  • Perform other duties as required

  • Ridding experience is a MUST

Communications Coordinator - West Nile, Uganda

Position: Refugee Response Communications Specialist

Report to: Response Director

Location: Arua, West Nile, Uganda

Purpose of the position:

Produce rapid information, compelling needs and impact-focused content for refugee response communications, marketing and accountability needs in Uganda.

Major Responsibilities:

Emergency Communications.

  • Design and implementation of communication strategy and plans for both refugee response;

  • Closely work with the Response Director, Communications Manager and key staff to ensure the successful implementation of communications goals in alignment with the national and regional office communications strategies.

  • Provide resources and communications support for media visits, interviews with national and international media

  • Timely delivery of quality stories, photos, and media interviews from the field and or with official spokespeople.

  • Publication of produced stories/images on WV channels for awareness and resources development (local and international grants) during emergencies

  • Monitoring and proactively respond to reputation risks and engage relevant staff when issues arise.

  • Contribution to reaching emergency-related targets.

Resources Gathering

  • Use of internal systems (Kissflow, DMC, CML, MRC, WVRelief), Global Media chat room and new digital platforms and capturing devices

  • Positioning of response advocacy issues and programs

  • Producing content for fundraising and reporting purposes

Management of visitors

  • Manage all logistics, planning, community mobilization, communications requests and follow-up for international visitors to the Response areas

Capacity Building

  • Participate in learning programs like the spokespersons’ training, National Disaster Management Training (NDMT) and Regional Disaster Management Training (RDMT) for staff development and enable key staff effective communicators and media spokespeople during emergencies

  • Build the capacity of the field staffs and the Communications Officer to produce content, host high profile visits and produce brand affirming materials.

Qualifications: Education/Knowledge/Technical Skills and Experience

  • With Bachelor Degree in Communications, Journalism or other related courses

  • Minimum 3 years professional experience in media and communications, journalism, and/or public relations in a multi-cultural, child-focused, non-profit/corporate, and/or humanitarian organization.

  • Basic rescue/security training

  • Excellent English language writing skills

  • Proven document design skills, including the design of infographics

Preferred Skills, Knowledge and Experience:

  • Humanitarian/Disaster communications experience

  • Management of video productions in emergency contexts

  • Media relations and receiving recorded or live TV/radio interviews during emergencies

  • Digital photography/videography (emphasis on photojournalistic compositions and mastery of video production process)

  • Preparing monthly and post- emergency response reports

  • News/feature writing

  • Social media

  • Operation of mobile/smart phones

  • MS Offices and Image applications (Final Cut Pro, Adobe Photoshop, Adobe Premier Pro, etc.)

  • Media relations, networking and interpersonal skills

  • Purposive branding and messaging

  • Desktop publishing/basic design and layout (Adobe Indesign)

How to apply:

Please submit your application and complete Curriculum Vitae, to Website: https://careers.wvi.org/job-opportunities-in-uganda

Address your application to the People & Culture Specialist, Recruitment, World Vision Uganda

Deadline for receiving applications is 26th March, 2019. (Qualified natives of West Nile region are particularly encouraged to apply)

MICAH Project Manager, WV Uganda

PURPOSE OF POSITION:

To provide strategic and operational leadership to the Mission to Increase Capacity and Hope (MICAH) project. MICAH is an innovative programming approach aimed at enhancing resilience and social cohesion amongst vulnerable refugee and host communities in Uganda.

The MICAH Project Manager (PM) shall lead the design and oversee the smooth start-up the MICAH program in Arua District, Uganda. The PM shall ensure that the design process leads to projects that are: technically sound, community empowering; context-relevant; engaging of other actors; aligned with ReHoPE, CRRF and other relevant plans; and provide for robust M&E. The PM shall also engage in the design as a learning process, demonstrating adaptability and ensuring that the process is clearly recorded and evaluated for further development and roll-out of MICAH.

The PM shall lead a small, field-focused team to develop the MICAH pilot projects as well as to ensure strong implementation of the seven existing projects in the MICAH program area. This will be a “hands-on” role with the PM expected to have a high level of field engagement to ensure a strong process. In addition to building strong relationships with community members and local leaders, the PM will engage key external actors within West Nile (including UNHCR/OPM officials, peer NGOs, district CAOs), key internal stakeholders (WNRR staff, key National Office, Regional Office and Support Office colleagues) and in liaison with other colleagues key Kampala-level stakeholders (including donors,

UNHCR, OPM, CRRF Secretariat).

KEY RESPONSIBILITIES:

Leadership:

  • Provide strategic and “hands-on” leadership to the MICAH design and implementation process.

  • Translate the overall design process of MICAH into a detailed action plan.

  • Adapt the plan accordingly, recognising that this is a learning process.

  • Engage stakeholders in the process, ensuring their strong buy-in to the MICAH concept and final project designs.

  • Represent World Vision to key stakeholders, including communities, local leaders, district-level officials, donors, peer NGOs etc.

  • Lead an evaluation of the process and provide clear recommendations for the further development of MICAH.

Program Management:

  • Lead fulltime staff, plus effectively engage other “shared” staff.

  • Based on the overall MICAH design process map, develop a clear, detailed action plan to guide the process, particularly ensuring sufficient engagement with key stakeholders.

  • Ensure that the action plan is implemented within overall timeframes, leaving room to adapt the process as necessary, bearing in mind this is a learning process.

  • Manage the design phase budget and expenditure in accordance with best practices for financial management and all relevant WVU finance and procurement procedures.

  • Provide regular feedback to key stakeholders, most notably community members

  • Oversee the development of final project documents, including budgets, in accordance with standard LEAP tools (as may be adjusted in agreement with key internal stakeholders).

  • Oversee the transition of the projects from design phase to set-up of implementation phase, including detailed implementation planning, recruitment, external engagement etc.

Monitoring & Evaluation:

  • Ensure that the project designs including M&E components (baseline, indicators, resources etc) that reflect best WV practice and align with relevant external M&E frameworks (e.g. RRP, CRRF).

  • Conduct an evaluation of the design process and provide recommendations for further development and roll-out of MICAH.

External Engagement:

  • Represent MICAH with key local stakeholders, including district-level officials, UNHCR, OPM, peer NGOs etc (in close coordination with WNRR Director).

  • Represent MICAH to donors and other key stakeholders at Kampala-level (in close coordination with WVU National Director & GAM Director) for the purposes of coordination, buy-in and fundraising.

KNOWLEDGE, SKILLS & ABILITIES:

  • Master’s degree in International Relations and related fields or Postgraduate Diploma in Humanitarian Emergency Affairs or any other related field.

  • Experience in management and knowledge of accounting methods and procedures.

  • Clear understanding of the functioning of major UN agencies, international donors and governmental agencies in their respective programs, approaches and standards.

  • Ability to relate and represent WV to these major program partners, in a professional manner.

  • Experience in relief and development work using an approach of facilitation and empowering local communities.

  • Ability to work without supervision, and demonstrate initiative and innovation.

  • Proven analytical and problem solving abilities.

  • Requires good interpersonal skills.

  • Good oral and written communication skills in English.

  • Flexible, able to adapt style and management approaches to varied work contexts.

  • Ability to train and supervise a multi-cultural staff.

  • Must be prepared to travel and work in harsh and basic conditions.

  • Computer literate.

  • Must be a committed Christian, able to stand above denominational diversities.

  • Attend and participate/lead in daily devotions and weekly chapel services.

  • Perform other duties as required.

Preferred:

  • At least 5 years field experience in a developing country programming context preferably in humanitarian relief and experience working in conflict/war zones with international consortiums.

Resilience and Livelihoods Technical Lead, WV Uganda

*This is a readvertisement. Previous applicants are still being considered.

PURPOSE OF POSITION:

The Resilience and Livelihoods technical lead will provide overall strategic leadership in the Resilience & Livelihoods sector, guiding relevant programming in both development and refugee contexts across Uganda.

The job holder will be a thought leader, driving continuous improvement in Resilience & Livelihoods programming through their technical expertise, facilitation of learning and innovation. This leadership shall be seen both within World Vision and externally with other key stakeholders across Uganda, including representing World Vision as co-chair of the Refugee Livelihoods & Resilience Sector Working Group.

KEY RESPONSIBILITIES:

Resilience and Livelihoods Programming:

  • Ongoing enhancement of World Vision’s Resilience & Livelihoods programming at strategy, programme and project design levels for greater impact on child well-being.

This shall include:

  • Lead ongoing design processes related to all Resilience and Livelihood programmes and projects, including strategy alignment and review processes.

  • Monitor programme and project quality at outcome and impact levels, facilitate evidence-based organizational learning processes and promote innovation for continuous improvement in programming impact.

  • Support relevant reporting functions, particularly at outcome and impact level, notably including the bi-annual Child Well-being Report.

Support effective implementation of Resilience & Livelihoods programmes and projects through:

  • Technical guidance and support to programme and project implementation.

  • Technical capacity building of project staff, partner staff and other key stakeholders, as required.

Networking and Collaboration

Engagement with key stakeholders for influence, learning and resource development:

  • Actively represent WVU in key inter-agency fora.

  • Engage and build relationships with key partners and government counterparts.

  • Contribute to the development and implementation of the Grant Acquisition Business Plan through active engagement with relevant donors.

National Level Sector Advocacy:

  • Work in close collaboration with Advocacy Department to advocate for policy change with national-level government stakeholders.

  • Collaborate and guide advocacy campaigns, as appropriate.

  • Co-chair the Refugee Livelihoods & Resilience Sector Working Group in collaboration with FAO and UNDP and in accordance with the group’s terms of reference.

Team Management:

  • Provide effective management to resilience and livelohoods technical team.

KNOWLEDGE, SKILLS & ABILITIES:

  • Education: post-graduate degree in development studies, agriculture, economics or other relevant field is a requirement.

  • Technical skills: academic and/or direct programming experience and expertise in at least three of the following thematic areas is required: financial inclusion/micro-finance, climate smart agriculture, value chain development, small enterprise development, emergency livelihoods programming, cash-based programming.

  • Experience: Minimum of 5 years’ experience in technical leadership and/or field-based programme management roles in Resilience & Livelihoods sector.

  • Experience in Uganda or similar contexts and working in refugee contexts.

  • Experience with relevant technical models such as Village Savings & Loans, Local Value Chain Development and Ultra-Poor Graduation Model.

  • Experience in Monitoring & Evaluation.

  • Track record of success in grant fundraising, including donor relations and proposal writing.

Preferred Skills, Knowledge and Experience:

  • Strong capacity in leadership, relationship management/networking, and coordination is essential.

  • Proactive personality, self-driven and strongly motivated.

  • Spiritual maturity, interfaith knowledge and a biblical worldview – Ability to articulate and model our Christian identity and mission in an inclusive way.

  • Demonstration of well-developed interpersonal skills, excellent communication skills, both verbal and written.

  • Proven conceptual & analytical skills, ability to take an evidence-based approach to programme design.

  • Proven facilitation skills.

  • Team player.

  • Ensure a gender perspective in the scope of work.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically up to 30% of the time, plus occasional international travel.

Response Programmes Director

*Country location to be determined based on response.

*Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

PURPOSE OF POSITION:

The Response Programmes Director oversees/leads the Sector Programming Team, including Program Officer(s), Design Monitor Evaluation (DME), Humanitarian Accountability and Information Management. The Programme Director supports the Response Director (RD) and Operations Director (OD) in designing the response strategy and operations plan and works in close coordination with both.

The Response Programmes Director is responsible to manage grant acquisition, assessments, monitor and humanitarian accountability and liaises with Support Offices (SOs), and international donors.

Response Programmes Director is part of the Response Senior Leadership Team. Response Programmes Director will coordinate/advise with Response Director (RD)/Senior Leadership Team (SLT) go or no go for proposals.

KEY RESPONSIBILITIES:

Establish, lead, resource and staff the programmes unit to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to National Office (NO) capacity building in the area of emergency response in coordination with NO leadership and Human Resources (HR).

  • Determine Programmes organisational structure and staffing plan with HR.

  • Work with HR to recruit and deploy Programmes staff and plan for capacity development.

  • Ensure Programmes staff handovers are conducted.

  • Develop Programmes budget in coordination with Finance.

  • Support RD and Finance in developing Response Budget, ensuring strong alignment and coordination with Operations team during budgeting and budget management process.

  • Plan for Programmes Unit transition/integration with NO, where applicable.

Lead the programme planning process to ensure alignment with context, humanitarian needs, response strategy as well as operational feasibility and technical quality:

  • Support development of operational intent plan to align with funding allocations ensuring operational feasibility and

  • technical quality.

  • Support Sectors and Operations Director to draft response plan.

  • Work with Grants, Acquisition and Management (GAM) to coordinate grant acquisition.

  • Write Operational Intent inclusive of targets.

  • Prepare project RACIs (responsible, accountable, consulted, informed) for new grants.

Oversee donor liaison and advocacy is undertaken to resource operations plan to address humanitarian needs. The Response Programmes Director will ensure that the GAM team undertake the following activities:

  • Monitor and analyse donor opportunities to ensure they align with operational intent.

  • Communicate humanitarian needs identified through assessments, monitoring data and community feedback to in-country donors and Support Offices International Programmes Groups.

  • Represent World Vision with potential donors (ECHO, DFID, EU, OFDA, etc.) including bilateral, multilateral and corporate.

  • Collaborate with Advocacy to influence donor funding strategies when appropriate.

  • Liaises with SOs regarding donor priorities and opportunities for funding.

  • Support Finance in the allocation and tracking of response funding to ensure response strategic priorities are funded and effective leveraging of available funding.

  • Support mapping of all funding sources with Finance.

  • Support funding allocation process (Private Non Sponsorship & grant opportunities) in coordination with Finance, Response Director and Operations to reflect response strategic priorities, operational realities and ensure compliance with relevant funding regulations.

  • Support Finance to track donor funding allocation and commitments to ensure response strategic priorities are funded.

  • Oversee development and submission of project proposals to donors to resource operations plan.

  • Develop project proposals with Operations, Advocacy, Finance and relevant Support functions and ensure stakeholders have the opportunity to review proposals and raise issues prior to submission to donors.

  • Ensure proposals are aligned with the operational plan, sector DADDs and standards.

  • Ensure proposals are aligned with accountability standards and basic DME requirements.

  • Maintain donor and SOs communications to facilitate funding acquisition.

  • Support Finance to ensure an up-to-date funding matrix.

Ensure support for Finance to establish grant management system to guarantee fulfillment of donor requirements:

  • Support Finance to conduct grant orientation or grant start-up workshops for relevant staff.

  • Plan and manage donor reporting to ensure that all donor requirements are met.

  • Support Finance with monitoring of grants for compliance with grant requirements.

  • Oversee planning, implementation, analysis and sharing of findings from assessments and program monitoring.

The Response Programmes Director will ensure that the DME team undertake the following activities:

  • Design and implement community consultation processes to ensure understanding of World Visions role, planned interventions and provide opportunities for input and feedback into programme and project designs.

  • Design and implement Information Provision plan to ensure that accurate and reliable information about the programme is made available and shared with communities in a timely and accessible manner.

Establish and support implementation of complaint and feedback mechanisms:

  • Document, implement and monitor complaint and feedback systems to ensure timely responses to communities.

  • Consolidate and analyse community complaint information to inform Operations and response management of key issues raised by beneficiaries.

  • Coordinate Humanitarian Accountability planning and learning with other accountability focused INGOs and LNGOs.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 3-5 years in leadership role in the humanitarian assistance and development sector, with a significant portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Experience in program management and implementation of multi-sectoral emergency response projects.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Work experience as Program Officer at least for 1-3 years in a country other than the home country.

  • Strong team leadership skills.

  • Emotional Intelligence (self awareness, managing emotions and those of others, remaining calm/composed, dealing with ambiguity and change).

  • Understand Humanitarian Industry and have proven experience within a relief setting.

  • Effective in written and verbal communication in English.

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders.

Preferred:

  • Previous experience working in complex emergency/rehabilitation settings.

  • Experience coordination with INGOs and other key stakeholders-High degree of negotiation and persuasion skills.

  • Ability to work with a reasonable level of comfort in high tension and high security risk situations.

  • Ability to maintain performance expectations in diverse cultural contexts psychologically stressful environs and physical hardships.

  • Ability to facilitate the creation of cross-functional project teams and the development of national strategies.

  • Excellent time-management and prioritization.

  • Demonstrates openness and transparency.

Response Director

*Country location to be determined based on response.

*Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

PURPOSE OF POSITION:

The Response Director (RD) has primary responsibility for directing the response from strategy to implementation, inclusive of performance and oversight of all aspects of the response. She/he should develop and maintain an efficient, cohesive team, while ensuring effective coordination and relationships with the other agencies, officials, beneficiaries, donors and all areas of the Partnership.

KEY RESPONSIBILITIES:

Develop and monitor implementation of response strategy that addresses WV strategic goals to meet humanitarian needs:

  • Lead response strategy development with National Director (ND), Regional Leader (RL), Partnership Executive Team

  • (PET) and other senior stakeholders.

  • Ensure primary and secondary information on needs inform strategy formulation.

  • Ensure context analysis informs strategy development.

  • Consult with ND and RL to ensure National Office (NO) strategy and plans (including Child Wellbeing targets) are taken into account in

  • response strategy formulation.

  • Ensure strategy aligns with anticipated capacity.

  • Monitor appropriateness of strategy in addition to implementation of strategy and transition plans.

Ensure response is staffed to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to NO capacity building in the area of emergency response in coordination with NO leadership and Human Resources (HR).

  • Determine response organization structure with ND and HR.

  • Conduct high-level workforce planning with HR and mobilise surge functions as required.

  • Oversee the recruitment of the RDs direct reports.

  • Ensure defined accountabilities under the Emergency Management System (EMS) are clear for each function including Term of Reference (TOR) objectives and qualitycriteria.

  • Ensure HR works with EMS functions to identify workforce requirements.

  • Ensure HR plans for capacity building with EMS functions.

  • Ensure HR develops performance planning and review processes that include quality criteria.

  • Ensure HR establishes a staff care function and mechanisms that support staff well-being.

  • Consult ND to plan Response team transition/integration.

  • Ensure adequate internal communications mechanisms are in place to ensure policies, information and decisions are shared with staff as appropriate.

Establish and maintain effective working relationships with humanitarian actors, government representatives, World Vision stakeholders, the media and general public:

  • Represent the response in Partnership Executive Team and Partnership Coordination Team (PCT) (where activated).

  • Identify and highlight areas of conflict to Response Senior Management Team (SMT), ND, RL and Partnership

  • Executive Committee (where activated).

  • Create and maintain collaborative relations and where appropriate partnerships with government, other NGOs, UN

  • agencies, civil society, churches, bi-lateral missions and donors.

  • Participate in consortium meetings and Response related national coordination meetings.

  • Ensure World Vision is represented at relevant technical and coordination mechanisms in-country.

  • Serve as an organizational spokesperson for media interviews, advocacy initiatives and other public events.

Develop and plan response to achieve response strategy goal and objectives:

  • Provide oversight to funding allocation (i.e. Private Non-sponsorship or PNS, grants, etc) to ensure alignment with

  • strategy and humanitarian needs.

  • Ensure response programme development meets World Vision and international standards.

  • Ensure that adequate funding to address humanitarian needs is acquired.

  • Ensure Advocacy staff are empowered to integrate advocacy across sectors and to develop child-focused advocacy positions which are aligned with strategy and organisational priorities, in strong alignment with NO and Response

  • Operations teams.

  • Facilitate the signing of MOUs and contracts, with donors, Support Offices (SOs) and other relevant stakeholders.

  • Ensure appropriate waivers are in place to facilitate timely response implementation.

Implement response programme in accordance with commitments to meet international and WV standards:

  • Ensure that accessible beneficiary feedback mechanisms are established and functioning.

  • Ensure staff establish community accountability methods across all of the response program.

  • Monitor and identify risks to programme quality and coordinate resources to address them.

  • Ensure that all programmes are implemented, monitored and evaluated according to set plans and that agreements

  • with donors, SOs and other stakeholders are adhered to.

  • Ensure management meetings address quality risks, relevant monitoring data and community feedback.

  • Initiate resourcing mechanisms and ensure financial and material (in-kind) resources are managed according to WV

  • standards, donor and SO agreements.

Initiate response funding mechanisms with support of ND, RL & Regional HEA Director (RHEAD):

  • Ensure that funding is managed and accounted for in compliance with donors and Support Offices agreements and WV standards.

  • Ensure that programme and projects audits are planned and conducted as per WV audit regulations and donor government requirements.

  • Ensure that audit reports are responded to and recommendations implemented.

Ensure that response meets World Vision minimum quality standards and supports program improvement, reflection, learning and innovation:

  • Ensure previous response learnings from Global learning facilitator are reviewed in program design.

  • Encourage the incorporation of best practice and innovation in program design.

  • Ensure all functions have quality planning sessions to meet quality objectives of their TOR.

  • Ensure achievement level of all function quality objectives is monitored monthly and reported.

  • Ensure risks that prevent the achievement of quality objectives are reported and rapidly addressed.

  • Ensure mechanisms are established to identify, document, and share lessons learned with Partnership.

Oversee Security function, planning and implementation to ensure response staff and organisational safety and security:

  • Ensure staffing of Security function.

  • Provide oversight to implementation of security protocols as per CSR.

  • Facilitate inter-agency coordination for information sharing and intelligence sharing.

Ensure response internal and external reporting requirements are met:

  • Liaise with Programmes and Info Management to ensure internal and external reporting requirements are planned for

  • and reports are prepared.

  • Review and submit partnership programme reports.

  • Prepare and submit monthly management reports.

  • Ensure internal response coordination & information sharing mechanisms are functioning.

Ensure that response staff have appropriate housing, offices and information/communication systems:

  • Ensure that staff have access to appropriate office space/equipment, information/communication systems/equipment

  • and other facilities which enable them to carry out their responsibilities.

  • Ensure that all response vehicles and other equipment are well managed and maintained.

  • Where necessary, ensure that relevant staff have access to appropriate housing.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 5-7 years in leadership role in the humanitarian assistance and development sector, with a significant

  • portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Experience in serving as an organizational spokesperson to media and other external audiences.

  • Effective in written and verbal communication in English.

Preferred:

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders as well

  • as staff.

  • Ability to work in coordination with other humanitarian organizations.

  • Ability to analyse and make decisions in challenging situations in the absence of specific guidance and/or full

  • information.

  • Ability to communicate and model to staff positive behaviours which help them remain resilient and effective in dynamic and high pressure environments.

Work Environment:

  • Work hours are often in excess of 12 hours per day during difficult periods of the response.

  • Responses are often mounted in insecure or natural disaster-prone contexts, which may disrupt normal work patterns

  • and generate staff safety issues.

  • Work and housing environments may at times be well below normal standards in terms of facilities, equipment, food availability and hygiene.

Response Operations Director

*Country location to be determined based on response.

*Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

PURPOSE OF POSITION:

Response Operations Director leads the Operations team and oversees the implementation of the response activities. He/she transforms the response strategy into implemented reality, managing day-to-day sector activities and providing technical guidance to the Programmes team for design and programme quality.

KEY RESPONSIBILITIES:

Ensure program planning is informed by technical standards and operational viability:

  • Contribute to planning of sector requirements for people, funding and supplies.

  • Ensure all program designs are based on needs assessment findings (primary & secondary data) and analysis,

  • targets the most vulnerable/chronically and is operationally viable.

  • Ensure all programs refer to technical standards, consider government standards and are aligned with Strategic

  • Guidance and Do-Assure Dont Do (DADDs) for the First Phase of Emergency Responses and Sector Packages.

  • Ensure inclusion of advocacy issues and cross cutting themes are considered in design.

  • Ensure programs and projects are measured according to technical standards and Child Well-being targets.

  • Ensure Operations Plans are developed and implemented with community engagement, taking into account local capacities and utilising Do No Harm/Local Capacities for Peace (DNH/LCP).

Establish, lead, resource and staff Operations unit to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to National Office (NO) capacity building in the area of emergency response in coordination with NO

  • leadership and Human Resources (HR).

  • Determine Operations organisational structure and staffing plan with HR.

  • Monitor recruitment and deployment of Operations staff and plan for capacity development.

  • Ensure Operations staff handovers are conducted.

  • Develop Operations budget in coordination with Finance, ensuring strong alignment and coordination with

  • Programming team during budgeting and budget management process.

  • Plan for Operations transition/integration.

Conduct response operational planning to ensure effective coordination and timely delivery of response activities:

  • Plan and facilitate detailed operational plan and delegate responsibilities to carry out plan.

  • Ensure Accountability mechanisms are in place for Community and stakeholder feedback.

  • Planning process considers community requirements (i.e. timelines) and progress is monitored by Design, Monitoring & Evaluation (DME).

  • Facilitate planning between sectors to meet overall program goals.

  • Facilitate requirements planning with Support Services.

  • Ensure collaborative planning with external stakeholders such as UN Agencies, other NGOs and Government ministries where possible through coordination mechanisms.

Oversee implementation and monitoring of operations to ensure achievement of response goals and objectives and inform operational improvement:

  • Monitor results against sector plans and address identified issues.

  • Monitor expenditure reports and take corrective action with Finance and Programs.

  • Review Monitoring & Evaluation (M&E) and Accountability data with Sectors and Programs to identify and address any issues for operational improvement.

  • Review context analysis with Programs and Liaison for Operational Intent adaptation.

  • Review findings of learning events and evaluations with Programs to make operational improvements.

  • All evaluations of sector interventions are planned with DME to assess effectiveness and timeliness.

Oversee development and implementation of operations reporting systems to support timely and accurate reporting:

  • Establish and implement internal reporting system in coordination with DME.

  • Ensure Operations provide input for grant/donor and program milestone and reports to Programs.

  • Write report on quality risks and their resolution and submit to Response Director on regular basis.

  • Ensure that Operations meets reporting requirements for Clusters, Ministries and/or in-country stakeholders.

Ensure implementation of response operations according to safety standards with support from the Security function:

  • Organise security assessments for all field operations that inform a security plan.

  • Implement the recommendations of the security plan for all field operations.

  • Ensure security incident reporting protocols are complied with by operations staff.

  • Ensure Operations staff adhere to security standards for staff movement and communications.

  • Work with Security to ensure safe and effective Civil/Military relationships with armed actors.

Ensure operations meet WV minimum quality standards and support improvement, reflection, learning and innovation in sectors:

  • Ensure previous sectors learning from Global Learning Facilitator are reviewed.

  • Encourage the incorporation of sector best practice and innovation.

  • Ensure sector have a quality plan to meet quality criteria and minimum sector standards.

  • Ensure achievement of all function quality criteria is monitored and reported regularly.

  • Ensure risks limiting achievement of objective to quality criteria are reported & rapidly addressed.

  • Ensure mechanisms are established to identify, document, and share function lessons learned.

Coordinate with Support Services function for ongoing provision of funds, staff, equipment, vehicles and supplies to ensure timely implementation of operations:

  • Ensure Ops submit clear and timely budgets and funds requests to Finance.

  • Ensure Ops submit clear and timely staff plans to HR and immediately advises on changes.

  • Ensure Ops follow Finance procedures to rapidly process payments to suppliers.

  • Ensure Ops submit vehicle requirements to logistics and follow vehicles management guidelines.

  • Ensure Ops submit communications requirements to ICT and follow ICT procedures.

  • Address delays in Support Services to Response Manager for rapid resolution and waivers.

Identify, report and refer operational blockages caused by external actors to Liaison to be addressed through external advocacy:

  • Establish operation team protocols where sector and geographic leads identify and report where external actors are

  • delaying/preventing implementation.

  • Refer issues delaying implementation to Liaison to resolve through inter-agency coordination and/or government

  • relations.

  • Ensure protection issues are reported and addressed in coordination with Advocacy.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 5-7 years in leadership role in the humanitarian assistance and development sector, with a significant

  • portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Experience in program management and implementation of multi-sectoral emergency response projects.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Strong team leadership skills.

  • Emotional intelligence (self awareness, managing emotions and those of others, remaining calm/composed, dealing

  • with ambiguity and change).

  • Effective in written and verbal communication in English.

  • Academic and on-the-job training in at least one of the support services or response-sector relevant areas.

Preferred:

  • Understanding of the international humanitarian system, particularly the systems, structures and key actors.

  • Understanding of the key accountabilities that must be maintained in a response (beneficiaries, donors, peers).

  • Ability to lead operational planning processes.

  • Strong communication skills (oral and written) with ability to express ideas and concepts clearly and persuasively with

  • senior internal and external stakeholders.

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders as well

  • as staff.

  • Ability to work in coordination with other humanitarian organizations.

  • Ability to analyse and make decisions in challenging situations in the absence of specific guidance and/or full information.

  • Ability to communicate and model to staff positive behaviors which help them remain resilient and effective in

  • dynamic and high pressure environments.