World Vision International

Job Opportunities in United Kingdom

Current Opportunities

Supporter Retention Manager


Salary: £30,763 depending on experience + good range of benefits

Contract: Permanent 36.5 hours per week

Based: Milton Keynes

World Vision is an international children’s charity working with children, their communities, and with supporters and partners, in almost 100 countries.

Through long-term development projects, emergency responses and advocacy we’ve helped bring lasting change to millions of children, over more than 60 years. And as a Christian organisation, everything we do is motivated by our faith as we strive to reflect God’s unconditional love.

Work for World Vision UK and you will be part of a truly global Partnership, building brighter futures for vulnerable children.

Job Purpose

One of World Vision UKs key strategic objectives is to return the base of committed supporters to growth. This role will play a crucial role in this by delivering a joined-up approach to supporter retention calling conducted internally and by external agencies. The Supporter Retention Manager will help to plan workflow within the Supporter Care team and external telephone fundraising agencies to deliver high performing campaigns which reduce sponsor attrition and increase loyalty and giving.

Key Responsibilities:

Tasks including but not limited to:

  • Managing Retention – for calling campaigns conducted by telemarketing agencies and by the Supporter Care Team. Setting performance and income targets, managing budgets, pre-campaign planning and test development, scheduling, data selections, liaising with agencies and internal stakeholders and end of campaign analysis.

  • Relationship Management- Managing the operational relationship with external telemarketing agencies on campaigns being done across Public Engagement. Optimising processes and performance to ensure that campaigns meet and exceed agreed performance levels and budgets. This will include occasional travel to meet with agency staff and deliver training to agents ahead of new campaigns.

  • Analysing Performance- of all retention calling campaigns against KPIs, providing regular, accurate and timely reports to the Supporter Care Manager and other key internal stakeholders, highlighting key achievements and identifying and rolling out improvements.

  • Collaborating with Supporter Care Managers- on initiatives to improve performance, deliver exceptional service, grow engagement and improve retention, identifying and putting into place further development as appropriate.

  • Telemarketing Champion- Acting as the telemarketing champion within Public Engagement, collaborating with colleagues on new campaigns, inputting into test and learn initiatives and helping to scale up successful pilots.

  • Compliance Lead- leading on regulatory compliance within Public Engagement including Data Protection and the Code of Fundraising Practice, driving understanding of responsibilities, ensuring that working practices particularly around Supporter Care and Telemarketing are fully compliant, creating and updating policies and procedures, delivering training and identifying and resolving compliance failings.

As an active Christian, this role offers you the opportunity to integrate your Christian faith and be sensitive to its various expressions across cultures and denominations.

In addition to the salary offered, we offer good benefits including pension, generous holiday entitlement and free parking (MK only).

Please click here to view the full job description

Please upload your CV of full employment history explaining any gaps of employment and reasons for leaving your previous employer. This must be accompanied with a covering letter stating how you meet the essential criteria given in the Job Description.

Closing Date for applications: 10th April 2020

Interview Dates: TBA

World Vision UK is an Equal Opportunities Employer. We value diversity and aspire to reflect this in our workforce. We welcome applications from people representing all sections of the community. World Vision UK also operates flexible working policies and practices.

As a child focused organisation, World Vision UK is committed to the safeguarding of children, therefore any offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check.

By submitting your application, you understand and accept that World Vision UK will process the data you provide for the purposes of your application and in accordance with the World Vision UK - Job Applicant Privacy Notice (click here).

No agencies please.

Core Humanitarian Standard Verification Coordinator


The Core Humanitarian Standard (CHS) Verification Coordinator will support the CHS Verification Manager to implement the CHS external verification process.

The Coordinator will:

  • Build relationships with designated regional staff and staff/focal points in the emergency responses selected for the external verification, to assist these offices to prepare for the verification exercise. This will include travel to the offices to help gather and organize the necessary documents, and assist in preparing the field work where required by the exernal audit agency.

  • Be responsible for managing the collation, handling of all documents and materials from and field offices involved in the audit, identifying wvi policy document gaps and liasing with the auditors and field offices in preparation for the audit.

  • Prepare communications and other briefings to keep the organisation updated on progress of the verification and present webinars/learning events on CHS audit.


  • Support specific WV emergency responses to prepare for the CHS verification exercise, through remote support and field level visits as required.

  • Coordinate with the field level focal points, regional staff and external audit staff on audit information requests. Project manage individual response involvement and influence focal points to engage with the audit and adhere to audit timetable.

  • Collate, organize and analyse documents and materials in preparation for the CHS audit process including mid-term audit. Analyse data and trends as required.

  • Prepare and present communication materials about CHS verification process, updates on progress and results of CHS verification audit. Develop learning events that support the CHS verification.


  • Has a bachelor’s degree or equivalent in social sciences or related field.

  • Basic knowledge of the Core Humanitarian Standard.

  • Must have good knowledge of emergency program operations.

  • Must be prepared to travel for up to 30% of the time.

  • At least three years’ experience in project management and working with overseas partners.

  • Excellent communication skills including preparing communication briefings, slides, online facilitation, learning events and training.

  • Experience of document management and analysis of data.

  • Ability to build productive working relationships and influence a range of stakeholders.

Preferred Skills, Knowledge and Experience:

  • Good knowledge of WV, and how it responds in an emergency.

  • Proven ability to develop learning and case study materials.

  • Strong cross cultural communication skills and high levels of cultural sensitivity.

  • Experience promoting, establishing and implementing a major new initiative in an INGO.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 30% of the time.


*We have consolidated World Vision's Emergency Response Roster. If you have previously applied your information has been retained and is in our database; do not reapply.

*Answer all questions on the application to be considered for the Emergency Response Roster; country location to be determined based on response.

*If you do not meet minimum eligibility requirements, we invite you to support and help through prayer and donations.

World Vision’s Emergency Response Roster is comprised of highly experienced and vetted humanitarian aid professionals available for short term, medium term, and long term emergency response assignments with World Vision. This roster allows World Vision to more rapidly identify and hire for key positions in its humanitarian response offices.

If selected, eligible applicants will first be fully vetted and then approved for the Emergency Response Roster. As vacancies arise in our humanitarian offices, roster members will be considered for employment opportunities.

If you have the required experience and would like to work with us helping protect lives, restore dignity, and renew hope, we’d love to hear from you.

Minimum Eligibility Requirements for all Emergency Response Roster Positions:

  • 5+ years of cross cultural humanitarian emergency experience outside of your home country.

  • Minimum 2 years experience serving successfully in fragile or unstable environments.

  • Experience directly managing staff during humanitarian emergency responses.

  • Ability to work long hours in stressful environments with a variety of skilled professionals.

  • Demonstrated management of budgets in emergency response settings.

  • Willing to serve unaccompanied; most likely in a team house setting.

  • English proficiency; written and verbal.

  • Grant Acquisition Management experience in your personalized expertise.

  • Strong track record in developing good working relationships with governmental institutions and multilateral agencies.

Below are the World Vision Emergency Response Roster positions that are currently open and accepting applications. If a position matching your background and interests is not listed, we encourage you to check back often as a more appropriate roster position may be listed and accepting applications at that time.

When submitting your application to World Vision’s Emergency Response Roster, please indicate in your cover letter / application which roster position you would like to be considered for.

Director positions currently accepting applications (must have 5-7+ years’ in response leadership role):

  • Response Director

  • Operations Director

  • Programmes Strategy & Development Director

Manager/Specialist positions currently accepting applications (must have 5+ years’ related experience):

  • Communication and External Engagement Manager

  • Human Resources Manager

  • Support Services Manager

  • Finance Manager

  • Information Management Manager

  • Monitoring, Evaluation, Humanitarian Accountability & Learning (MEAL) Manager

  • Grant Acquisition and Management Manager

  • Cash Programming Manager/Specialist

  • Water, Sanitation and Hygiene (WASH) Manager/Specialist

  • Health Manager/Specialist

  • Mental Health and Psychosocial Support Manager/Specialist

  • Nutrition Manager/Specialist

  • Education in Emergencies Manager/Specialist

  • Livelihoods Manager/Specialist

  • Protection Manager/Specialist

  • Child Protection ManManager/Specialist