World Vision International

Job Opportunities in United Kingdom

Current Opportunities

Payroll & Benefits Administrator

Payroll & Benefits Administrator

Salary: £21,326 per annum pro rata, depending on experience + good range of benefits

Contract: Permanent 22.5 hours per week

Based: Milton Keynes and or hybrid/ remote working (UK based only) options will be considered

World Vision is an international children’s charity working with children, their communities, and with supporters and partners, in almost 100 countries.

Through long-term development projects, emergency responses and advocacy we’ve helped bring lasting change to millions of children, over more than 60 years. And as a Christian organisation, everything we do is motivated by our faith as we strive to reflect God’s unconditional love.

Work for World Vision UK and you will be part of a truly global Partnership, building brighter futures for vulnerable children.

Job Purpose

This is a new Payroll Administrator opportunity for a candidate to build and develop in an exciting and varied role.

On a day-to-day basis, you will be involved in the following:

Payroll Service: processing all aspects of staff payroll, ensuring that all processes and procedures are adhered to, and all pre-defined deadlines are met.

Benefits Provision: handling the administration of various benefits, liaising with the benefits providers as required and dealing with staff queries.

Statistics Provision: to assist with the provision of annual salary figures, and complete annual questionnaires for salary review agencies e.g. HMRC and Croner.

Payroll Systems: assist with the implementation and testing of new payroll systems.

We are looking for someone who is willing to deliver a first class service, who is enthusiastic and hardworking with a can do attitude. This is a role where we will be relying on your strong numeracy skills, your attention to detail and accuracy. Experience of SAGE Cloud 50 is ideal for this role, but not essential as we will be introducing new systems in the future. Therefore, the ability to pick up new systems with ease and confidence will be essential.

All applicants must be willing to work within a Christian framework and be sensitive to its various expressions across cultures and denominations.

In addition to the salary offered, we offer good benefits including pension, generous holiday entitlement and free parking (MK only).

Please click here to view the full job description

Please upload your CV of full employment history explaining any gaps of employmentand reasons for leaving your previous employer. This must be accompanied with a covering letter stating how you meet the essential criteria given in the Job Description.

Closing Date for applications: 9th May 2021

Interview Dates: w/c 17th May 2021

Please note that if the response for this role is higher than anticipated, we reserve the right to interview and appoint before the advertised closing date.

Universal acceptance for everyone, everywhere is at the heart of our Christian organisation. We promote diversity of thought, culture and background, which connects the entire World Vision family. As such, World Vision is proud to be an Equal Opportunity Employer. We value diversity and aspire to reflect this in our workforce. We particularly welcome applications from under-represented sections of the community. World Vision UK also operates flexible working policies and practices.

As a child focused organisation, World Vision UK is committed to the safeguarding of children, therefore any offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check.

By submitting your application, you understand and accept that World Vision UK will process the data you provide for the purposes of your application and in accordance with the World Vision UK - Job Applicant Privacy Notice(click here).

No agencies please.

High Net Worth Donor Events Specialist

*Preferred position location: United Kingdom, Netherlands, Germany, Romania, Albania. Other locations location to be determined by home country of successful candidate in a jurisdiction where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF THE POSITION:

The High Net Worth Donor Events Specialist develops and coordinates engaging meetings and events to drive High Net Worth (HNW) donor engagement, including informational meetings, webinars, virtual field tours, and in-person field visits (as conditions permit) across the Europe region. This role manages numerous projects across European support offices and World Vision field offices, developing a calendar of events that serve the needs of HNW donors and European fundraising offices and staff, requiring strong, ongoing collaboration with leaders, staff, and technical experts at all levels of the organisation, including vendors and consultants. Organisation, attention to detail, and collaboration

are critical to success in this role.

KEY RESPONSIBILITIES:

Develop and manage a calendar of regular field calls for HNW donors:

  • Identify, through business/ROI analysis, and provide expert recommendations on types of events to sponsor and attend.

  • Identify/develop a rolling, yearly calendar of events (virtual and physical) to provide opportunities for HNW Fundraising and Marketing staff to engage and educate HNW donors on projects and impacts.

  • Develop a communication strategy and systems to ensure that offices are aware of and able to easily use the events calendar.

  • Work with internal and external teams /products as needed to ensure technological, cultural, and language support for the diverse population of HNW donors.

  • Develop and maintain database(s) of field and NO projects, outcomes, staff, experts, etc. across the inventory, to inform and provide potential speakers for virtual and in-person meetings and events.

Support the design, strategy, and execution of virtual and in-person (when safe to do so) events and meetings for HNW donors:

  • Identify, through business/ROI analysis, and provide expert recommendations on types of events to sponsor and attend.

  • Identify appropriate internal and external technical support needed to develop ‘Virtual Vision Trip’ event focused on HNW donor needs and interests.

  • Lead development of ‘Virtual Vision Trip’ event focused on HNW donor needs and interests, in partnership with the Global Comms team and US office.

  • Liaise with European, regional, and field offices to ensure effective logistical management of events, including staffing, marketing materials and collateral, travel, shipping and response devices.

  • Liaise with European, regional, and field offices to develop and coordinate budgets, themes, registration processes, speakers, transportation, venue, audio/visual technology, food and beverage selection, etc. for HNW donor events.

  • Leverage best practice “Event in a box” resources from WVUS and others to share more broadly.

  • Liaise with event offices and communications to market events.

  • Assess, report on, and adapt strategy and practice, based on learning from event results.

Develop and maintain resources for use by European fundraising staff to engage and educate HNW donors about World Vision’s field work:

  • Ensure understanding of World Vision Philanthropy strategic goals, objectives, organisational announcements, and activities.

  • Develop and maintain a catalogue of short, highly consumable foundational narratives, fact sheets, etc. about projects and programmes.

  • Develop ‘kits’ of shareable impact stories, statistics, project updates, video tours and interviews, interactive connections, etc. to support the effective communication of World Vision’s activities and impact to HNW donors.

  • Develop techniques and tools to help make shared HNW projects more consumable by both fundraisers and donors.

KNOWLEDGE, SKILLS AND ABILITIES:

  • 5+ years of work experience coordinating successful virtual and physical events, including planning, logistics and management.

  • Must have a strong understanding of the unique requirements for HNW donors (as distinguished from mass-market fundraising) marketing and engagement.

  • Demonstrated success coordinating a broad calendar of events across a dispersed organisation.

  • Experience coordinating projects in diverse, multicultural, remote communication contexts.

  • Experience coordinating the development of virtual experiences for donors or other markets.

  • Bachelor's degree in marketing, fundraising, hospitality, logistics, project management, communications or a highly related field.

  • NOTE: Certification and/or professional experience, particularly in directly relevant events roles, may substitute for education; this will be evaluated on a case-by-case basis.

  • Fluent English speaking and writing capacity.

Preferred:

  • Experience in HNW donor relations roles.

  • Proven experience developing successful events/experiences for HNW donors.

Work Environment/Travel:

  • Limited travel may be required; less than 10%.

Philanthropy Advisor, Europe

*Preferred position location: United Kingdom, Netherlands, Germany, Romania, Albania. Other locations location to be determined by home country of successful candidate in a jurisdiction where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF THE POSITION:

The Philanthropy Advisor, Europe will support and continually build the capacity of European High Net Worth (HNW) Donor engagement teams to initiate and nurture strong, trusting relationships with HNW donors with the goal of engaging them in meaningful service with the poor. This includes supporting offices to contextualise and scale HNW donor fundraising best practices, acting as a liaison global level teams and initiatives, providing mentorship and capacity building, and facilitating ongoing, mutually supportive peer engagement across Europe region fundraising teams.

KEY RESPONSIBILITIES:

Build expertise in middle and major donor engagement across Euro Fundraising Offices. Act as a resource for the fundraisers in those offices to effectively scale HNW donor fundraising best practices:

  • Advise and build capability in the development of in-country major and mega donor strategies (HNW and Ultra-HNW).

  • Develop subject matter expertise and act as global level technical expert ‘go-to source’ on HNW donor engagement best practice.

  • Develop and execute strategies to increase regional penetration and brand awareness, leading to revenue growth by integrating and leveraging all available World Vision resources.

  • Collaborate with Europe region fundraising staff to contextualise best practices for their unique stakeholders and context.

  • Collaborate with individual fundraisers to pilot practices as needed to ensure confidence.

  • Provide one-to-one mentorship, guidance and support in increasing donor engagement and major gift raising across their portfolios.

Develop resources and provide capacity building to fundraising and HNW donor engagement on programmes and projects in the HNW products / marketing material:

  • Collaborate with Europe region fundraising staff to identify capacity and mentorship needs and best means of providing support.

  • Develop, lead and manage a HNW donor focused education, training and mentoring strategy that produces ‘best in class’ performance in European fundraising staff and teams.

  • Ensure understanding of World Vision Philanthropy strategic goals, objectives, organisational announcements, and activities.

Facilitate development of resources as needed:

  • Develop and maintain a catalogue of short, highly consumable foundational narratives, fact sheets, etc. about projects and programmes.

  • Develop and maintain a catalogue of guidance on current impact stories and statistics, how to prepare internal meeting speakers for donor questions, effective means of communicating on sensitive topics, financial questions, etc.

  • Develop and provide direct and resource-based mentorship and training as needed to meet capacity needs.

  • Facilitate individual and group engagements – meetings, trainings, webinars, etc.

  • Monitor and adapt strategy as needed to better align with stakeholder goals and needs / meet changing needs.

  • Identify and document good practices to scale and/or share with other regions.

Facilitate mutually beneficial peer support and engagement throughout Europe region fundraising offices:

  • Collaborate with Europe region fundraising staff to identify support needs and best means of providing support.

  • Develop strategy and practices to empower teams throughout the region to support, collaborate with, and benefit from each other’s knowledge, experiences and shared problem solving.

  • Facilitate joint meetings, events, creation of resources, etc.

  • Monitor and adapt strategy as needed to better align with stakeholder goals and needs / meet changing needs.

Lead cross-border engagement for HNW donors and their networks, including with donors from outside the Euro region (e.g. NLC level donors from the USA):

  • With the regional prospect research function and global WV Philanthropy Alliance partners, identify and engage potential cross-border donors to grow donor networks and portfolios.

  • Pioneer and lead engagement of major cross-border HNW partnerships on behalf of the Philanthropy Alliance, e.g. with investment banks such as UBS Optimus Foundation. Partner with WV office CEOs as necessary.

  • Support donor strategy at an individual level for all Ultra-HNW donors in the region.

  • Lead relationship management of a small number of cross-border Ultra HNW donors, who live across a number of territories.

KNOWLEDGE, SKILLS AND ABILITIES:

  • 5+ years of experience in fundraising in a large, complex organisation.

  • 5+ years of work experience in High Net Worth donor relations roles.

  • 5+ years training and mentoring effective teams.

  • Demonstrated effectiveness training and mentoring fundraising teams.

  • Strong understanding of the unique requirements for High Net Worth Individual (as distinguished from mass-market fundraising) marketing and engagement.

  • Experience facilitating change processes.

  • Demonstrated success building trust across cultures and developing strong, supportive, relationships.

  • Significant proven success mentoring and engaging stakeholders in new processes and practices.

  • Bachelor's degree in marketing, fundraising, training, or a highly related field.

  • NOTE: Highly relevant professional experience may substitute for education; this will be evaluated on a case-by-case basis.

  • Fluent English speaking and writing capacity.

  • At least one additional European language preferred, particularly German.

Preferred:

  • 7+ years of experience in fundraising in a large, complex organisation.

  • 7+ years of work experience in High Net Worth donor relations roles.

  • 5+ years of experience mentoring fundraising teams.

  • Leadership through influence and demonstrable capability to work across the organization to influence change without direct authority.

  • Cross cultural understanding. Strong interpersonal and cross cultural communication skills.

  • Self starter and ability to work effectively in a remote/virtual environment.

  • Personal relationship skills are of a high standard.

  • Work the details and not just the big picture.

Work Environment/Travel:

  • Requires international and domestic Travel up to 25% of the time. (As safety and travel regulations permit.)

  • Work environment is largely remote, multicultural.

  • As needed for a standard office environment with substantial remote collaboration and travel within the region.

Advisor, Disaster Preparedness and Standards

*Preferred position location: United Kingdom. Other locations to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF THE POSITION:

The Advisor, Disaster Preparedness and Standards has been established in recognition of the increasing frequency and intensity of disasters and the ensuring need to anticipate, plan for and reduce disaster risk in order to more effectively protect persons and communities. This role will also promote the WV way through overseeing the continuous improvement and promotion of the Disaster Management Standards and Emergency Management System.

This position will contribute to WV’s disaster preparedness and response ministry through the following key responsibilities: Response portfolio oversight coordination, strengthening field-level preparedness and anticipatory action, coordinate the roll-out and continuous improvements of WV’s key preparedness and response standards (DMS and EMS), preparedness roadmap development and realisation and deploy to humanitarian operations.

In addition, this position will have significant field-facing components to conduct capacity building efforts with regional and field office staff to ensure success.

KEY RESPONSIBILITIES:

Response Portfolio Oversight Coordination:

Response Dashboard (ReD) Roll-out and Ongoing Implementation.

  • Provide technical support to responses already using the ReD, as well as capacity building for new responses that will be implementing ReD.

  • Lead continuous improvement process for ReD, ensuring that response, RHEAD and SME feedback is incorporated into any changes to the system.

  • Adjust appropriate outcomes to meet strategic deliverables.

  • Collaborate with GC-DM digital team to ensure the effectiveness of the platform.

  • Provide DM leaders and other users with timely updates and reports as required.

Response Portfolio Tracking:

  • Maintain the response portfolio tracking tool, ensuring that it is up-to-date, accessible to key users and informing GC-DM portfolio oversight efforts.

Ensure all information in the response portfolio review meetings is accurate and reliable for high level decision making.

Strengthening Field-Level Preparedness and Anticipatory Action (P&AA):

  • Best Practice in FO Preparedness and Anticipatory Action.

  • Recommend to Director in developing a system for prioritizing high disaster-risk FOs for support and engagement.

  • Collaborate with high-performing FOs to identify and recommend best practice in P&AA that can be used to support lower-performing FOs.

Disaster Management Scorecard Utilisation:

  • Support RO-HEA teams in ensuring the uptake of the scorecards.

  • Collaborate with the RO-HEA teams to identify potential improvements to the scorecards and take measures necessary to implement them.

  • Collaborate with the GC-DM digital team to improve the effectiveness of the scorecard platform.

Field Office and Partner Preparedness Process Improvements:

  • Collaborate with RO-HEA teams to improve the current Disaster Preparedness Plan template and business practice to a more agile process

  • Support FO efforts to improve the current Disaster Preparedness Plan template and business practice to a more agile process.

Roll-out and Continuous Improvement of Preparedness and Operational Standards:

Disaster Management Standards (DMS).

  • Provide capacity building on the updated DMS to key audiences.

  • Ensure that on-line and PDF versions of the DMS are up-to-date, free of errors and readily available to users.

  • Collaborate with PFR Director to update components of the DMS that have been identified for future improvement or elaboration.

  • Emergency Management System (EMS)

  • In collaboration with the PRF Director and functional SME leads, coordinate an update to the EMS content.

Coordinate roll-out and related capacity building for EMS within Regional and Field offices.

Preparedness Roadmap Development and Realisation:

  • Support the PFR director in the development of the Preparedness Roadmap.

  • Support the realization of the roadmap goals and objectives – both through ongoing work and new initiatives.

Knowledge Management

  • Maintain the Preparedness, DMS and EMS sections of DMKP, ensuring content is up-to-date and accessible Ensure that PFR section of GC-DM’s wvcentral section is up-to-date.

Deploy to Humanitarian Operations:

  • Deploy as needed to large-scale response operations, focused on positions that fit with skill set.

KNOWLEDGE, SKILLS AND ABILITIES:

  • 2-3 Years field work experience in humanitarian assistance and/or disaster risk reduction.

  • Project and initiative management experience.

  • Ability to communicate well in a variety of settings (including in remote teams) and to function in a diverse and globally dispersed teams.

  • Undergraduate degree in related field and 2-3 years overall experience in humanitarian assistance and/or disaster risk reduction.

  • Strong understanding of humanitarian response operations, disaster preparedness and disaster risk reduction activities.

  • Understanding of the international humanitarian system, principles and key standards (Sphere, CHS).

  • Demonstrated expertise in developing and utilizing information and knowledge management platforms.

  • Strong skills in negotiation, coordination, project management, communication, and reporting.

Preferred Skills, Knowledge and Experience:

  • Strong analytical, problem-solving, and decision-making skills.

  • Excellent writing and training skills.

Work Environment/Travel:

  • 30% Travel and ability to deploy internationally to insecure environments or disaster sites, possibly on a short notice.

Project Administrator

*Preferred position location: United Kingdom or other locations within 3 hours of UK time zone, where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF THE POSITION:

WORLD VISION INTERNATIONAL AND JOINING FORCES:

In June 2017, the CEOs and senior leaders of 6 child-focused agencies (Child Fund, Plan International, Save the Children, SOS Children’s Villages, Terre des Hommes and World Vision) met in Bellagio/Northern Italy. They decided to join forces to accelerate the Sustainable Development Goals (SDG) for Children with at least one or two joint initiatives. They committed to put aside their egos and logos and in the spirit of collaboration focus on the areas where only together they can achieve significant improvements in the lives of children.

The two initiatives agreed upon are:

  • Joining Forces to End Violence Against Children

  • Joining Forces to advance children’s rights - Child Rights Now

KEY RESPONSIBILITIES:

Administrative Support:

  • Manage logistics for meetings and workshops, including internal and external communications, venue hire and refreshment, and preparation of materials, where required.

  • Support set up and administration of online meetings, events and webinar series.

  • Assist in taking minutes at meetings.

  • Arrange travel including air flights, visas, and hotel accommodation.

  • Maintain and improve effective Joining Forces’ filing systems and SharePoint archives Track income and disbursements of project expenditure from the 6 agencies for project activities for project reporting.

Financial:

  • Maintain and improve procedures to track and record income and expenditure of the Joining Forces’ Secretariat budget and those of the two workstreams, within World Vision International’s finance system and that of the other 5 partner agencies.

  • Track income and disbursement of project expenditure from the 6 agencies for project activities.

  • Support the Project Manager to produce yearly financial reports to evidence spending.

  • Develop, maintain and improve a lean, agile, and forward-looking financial system, which works for all 6 Joining Forces agencies and their respective financial and budgeting calendars.

  • Responsible for procuring items/services as needed, managing the payment process and supporting with recruiting and contracting of services providers.

Communications Support & Stakeholder Engagement:

  • Identify new ways of working for the Steering Teams and Working Groups to improve productivity and effectiveness, especially remotely.

  • Manage the communications database and matrix to log agency contacts; identify communication point people/responsibilities; and implement communications calendar.

  • Participate in Joining Forces governance meetings, including bi-annual Steering Team and CEO meetings.

  • Organise international teleconference calls in multiple time zones.

Compliance:

  • Work alongside the Project Manager, various Working Groups and the legal teams at the 6 agencies to ensure the compliance of Joining Forces with relevant policies and procedures, and with relevant laws and regulations.

  • Ensures that World Vision International’s global policies for Safeguarding Children; Diversity, Equity and Inclusion are fully embedded in accordance with the principles and requirements of the policy including relevant Implementation

  • Standards and Guidelines as applicable to their area of responsibility. This includes, but is not limited to, ensuring staff and associates are aware of and understand their responsibilities under these policies and World Vision

  • International’s Code of Conduct, their relevance to their area of work, and that concerns are reported and managed in accordance with the appropriate procedures.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Minimum of 2 years experience working with different finance and administrative systems and developing and proposing changes to develop efficiencies and effective ways of working.

  • Able to work as part of a pilot project and to proactively propose solutions for the project to become more effective and productive.

  • Able to establish and respond to routine queries and requests for advice on systems and processes.

  • Collaborative approach to work, listening actively to stakeholders and adapting to their concerns, and the ability to prioritise competing stakeholder requirements.

  • Experience of developing or defining IT and communication tool needs for a multinational environment.

  • Able to monitor and track income and expenditure against budgets.

  • Strong communication, administrative and effective coordination skills, able to work in a collaborative way with others.

  • Able to manage multiple demands, meet deadlines and plan effectively. Results orientated and ensures systematic follow up for tasks.

  • Fluency in English, both written and oral.

  • Skilled and confident user of office applications such as MS Word, Excel, PowerPoint, e-mail and calendar applications.

  • Attention to detail.

  • Analytical and problem-solving skills.

  • Interested in and committed to the work of Joining Forces project.

  • Skilled and confident user of: Microsoft Teams, Outlook, Zoom and Skype for meetings.

  • Associates degree or equivalent experience.

Preferred Skills, Knowledge and Experience:

  • Experience of running online events desirable.

Work Environment/Travel:

  • The position requires up to 10% travel.

Business Analyst

Business Analyst

Salary: circa £25,650 per annum, depending on experience + good range of benefits (salary is negotiable for exceptional candidate)

Contract: Permanent 36.5 hours per week

Based: Milton Keynes

World Vision is an international children’s charity working with children, their communities, and with supporters and partners, in almost 100 countries.

Through long-term development projects, emergency responses and advocacy we’ve helped bring lasting change to millions of children, over more than 60 years. And as a Christian organisation, everything we do is motivated by our faith as we strive to reflect God’s unconditional love.

Work for World Vision UK and you will be part of a truly global Partnership, building brighter futures for vulnerable children.

Job Purpose

Looking to utilise your Digital and Business Analyst skills in a job that makes a difference to millions of children ever year?

We have an exciting opportunity for an Agile Business Analyst to join our Digital Products Team as we launch our brand new fundraising platform and continue to migrate our donor experience site (and other digital products) into the new platform.

Youll be essential in leading the creation of World Vision UK business and stakeholder requirements, using technical knowledge and language to translate those requirements into user stories for our World Vision International developers.

About you:

  • You’re excellent at managing relationships and facilitating conversations with a variety of stakeholders (both face-to-face and remotely), helping to create an environment that fosters collaboration in order to extract the business requirements.

  • You’re quick to understand the specifics and able to communicate the detail of what is being asked (by the business), in the context of the wider development picture and overall aims of the platform.

  • You’re experienced in: writing User Stories, creating process flows and creating wireframes in order to communicate the business needs as specific developer tasks.

  • You’re at your best operating both side of the fence - understanding the detail and nuance, in order to identify opportunities within the digital development process to maximise the output of the developers.

  • You have a proven ability to analyse a broad range of information verbal and written, draw conclusions and identify recommendation actions.

  • You’re able to provide guidance on what to build when, to release as much value as possible as early as possible

  • You’re passionate about digital technology and proactively keep up to date with trends and digital best practice, highlighting ideas and ways we could do things better.

  • You have a broad overall knowledge and awareness of IT and IT systems.

  • You’re someone who often finds an alternative way to make something work or improve processes.

All applicants must be willing to work within a Christian framework and be sensitive to its various expressions across cultures and denominations.

In addition to the salary offered, we offer good benefits including pension, generous holiday entitlement and free parking

Please click here to view the full job description

Please upload your CV of full employment history explaining any gaps of employment and reasons for leaving your previous employer. This must be accompanied with a covering letter stating how you meet the essential criteria given in the Job Description.

Closing Date for applications: 14th April 2021

Interview Dates: W/C 19th April 2021

Universal acceptance for everyone, everywhere is at the heart of our Christian organisation. We promote diversity of thought, culture and background, which connects the entire World Vision family.  As such, World Vision is proud to be an Equal Opportunity Employer. We value diversity and aspire to reflect this in our workforce. We particularly welcome applications from under-represented sections of the community. World Vision UK also operates flexible working policies and practices.

As a child focused organisation, World Vision UK is committed to the safeguarding of children, therefore any offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check.

By submitting your application, you understand and accept that World Vision UK will process the data you provide for the purposes of your application and in accordance with the World Vision UK - Job Applicant Privacy Notice (click here).

No agencies please.

Senior Business Analyst

Senior Business Analyst Supporter Centred Marketing (SCM) Programme

Salary: £36,994 – £39,170 per annum, depending on experience + good range of benefits

Contract: 12 months Fixed Term Contract 36.5 hours per week

Based: Remote/ Working from Home (UK based only) and/ or Milton Keynes office after COVID-19

World Vision is an international children’s charity working with children, their communities, and with supporters and partners, in almost 100 countries.

Through long-term development projects, emergency responses and advocacy we’ve helped bring lasting change to millions of children, over more than 60 years. And as a Christian organisation, everything we do is motivated by our faith as we strive to reflect God’s unconditional love.

Work for World Vision UK and you will be part of a truly global Partnership, building brighter futures for vulnerable children.

Job Purpose

World Vision UK is expanding into an exciting area of change, Our Supporter Centred Marketing (SCM) programme has a vision to change our current organisational culture and our underlying technology. Our strategy is to activate and build personalised supporter relationships that enable supporters to give as much as they can and wish to, in line with our values.

As a key member of the SCM Programme Management team, this rewarding role will champion and lead the business functional analysis workstream, capture business requirements, map business processes and identify business benefit vs cost/impact for each requirement.

As a Senior Business Analyst, you will::

  1. Lead the business functional analysis workstream to ensure that all business requirements are captured in sufficient detail and clarity and are understood internally and by our Implementation partner

  2. Actively maintain a good working relationship with our Implementation partner and internal stakeholders so as to be the first point of contact and clarity for queries about business requirements

  3. Work with groups and leaders in WVUK to review and map current processes; work with our Implementation partner to find and implement improvements to processes; and ensure that system changes support the improved working practices

  4. Bring change management expertise to the SCM programme and advise senior leadership on elements of change as appropriate

  5. Proactively resolve issues involving systemic or organisational problems, including working with senior stakeholders as appropriate to ensure these issues are addressed.

  6. Develop appropriate business analysis and management tools and influence senior leadership towards an agile, continuous improvement practice.

All applicants must be willing to work within a Christian framework and be sensitive to its various expressions across cultures and denominations.

In addition to the salary offered, we offer good benefits including pension, generous holiday entitlement and free parking (MK only).

Please clickhere to view the full job description

Please upload your CV of full employment history explaining any gaps of employmentand reasons for leaving your previous employer. This must be accompanied with a covering letter stating how you meet the essential criteria given in the Job Description.

Closing Date for applications: 16thApril 2021

Interview Dates: w/c 12th April 2021 & w/c 26th April 2021 (if required)

Please note, we reserve the right to interview and appoint before the advertised closing date. We therefore encourage early applications.

Universal acceptance for everyone, everywhere is at the heart of our Christian organisation. We promote diversity of thought, culture and background, which connects the entire World Vision family. As such, World Vision is proud to be an Equal Opportunity Employer. We value diversity and aspire to reflect this in our workforce. We particularly welcome applications from under-represented sections of the community. World Vision UK also operates flexible working policies and practices.

As a child focused organisation, World Vision UK is committed to the safeguarding of children, therefore any offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check.

By submitting your application, you understand and accept that World Vision UK will process the data you provide for the purposes of your application and in accordance with the World Vision UK - Job Applicant Privacy Notice(click here).

No agencies please.

PR Executive

PR EXECUTIVE

Salary: £30,763 per annum, depending on experience + good range of benefits

Contract: Permanent – 36.5 hours per week

Based:UK based remote working – post COVID-19 London or Milton Keynes

World Vision is an international children’s charity working with children, their communities, and with supporters and partners, in almost 100 countries.

Through long-term development projects, emergency responses and advocacy we’ve helped bring lasting change to millions of children, over more than 70 years. And as a Christian organisation, everything we do is motivated by our faith as we strive to reflect God’s unconditional love.

Work for World Vision UK and you will be part of a truly global Partnership, building brighter futures for vulnerable children.

Through long-term development projects, emergency responses and advocacy we’ve helped bring lasting change to millions of children, over more than 60 years. And as a Christian organisation, everything we do is motivated by our faith as we strive to reflect God’s unconditional love.

Work for World Vision UK and you will be part of a truly global Partnership, building brighter futures for vulnerable children.

Job Purpose

We are looking for highly-experienced PR professionals who will bring energy, imagination, creativity and enthusiasm to our small PR team. You will play a key role in creating compelling stories that help to create media cut-through and transform the way we promote our cause and engage our audiences in giving, fundraising and other actions.

This opportunity would suit a highly motivated and creative communications professional with exceptional writing skills. If this sounds like you, we would love to hear from you.

You will work proactively within the team to create interesting and creative PR proposals, write engaging press releases, blogs, and briefs, etc., and manage the day-to-day PR tasks that build awareness and generate positive coverage around campaigns, events and launches.

You will also need to work closely with other teams to maximise the value of our celebrities, generate meaningful digital content and build our media profile.

As an active Christian, this role offers you the opportunity to integrate your Christian faith and be sensitive to its various expressions across cultures and denominations.

In addition to the salary offered, we offer good benefits including pension, generous holiday entitlement and free parking (Milton Keynes only).

Please ‘click’here to view the full job description

Please upload your CV of full employment history explaining any gaps of employment and reasons for leaving your previous employer. This must be accompanied with a covering letter stating how you meet the essential criteria given in the Job Description.

Closing Date for applications: 14 April 2021

Interview Dates: w/c 19 April 2021

Please note, we reserve the right to interview and appoint before the advertised closingdate.

Universal acceptance for everyone, everywhere is at the heart of our Christian organisation. We promote diversity of thought, culture and background, which connects the entire World Vision family. As such, World Vision is proud to be an Equal Opportunity Employer. We value diversity and aspire to reflect this in our workforce. We particularly welcome applications from under-represented sections of the community. World Vision UK also operates flexible working policies and practices.

As a child focused organisation, World Vision UK is committed to the safeguarding of children, therefore any offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check.

By submitting your application, you understand and accept that World Vision UK will process the data you provide for the purposes of your application and in accordance with the World Vision UK - Job Applicant Privacy Notice(click here).

No agencies please.

Power BI Developer

Power BI Developer

Salary: £30,763 - £32,573 per annum, depending on experience + good range of benefits

Contract: Permanent 36.5 hours per week

Based: Remote Working (UK based only) and/ or Milton Keynes after COVID-19

World Vision is an international children’s charity working with children, their communities, and with supporters and partners, in almost 100 countries.

Through long-term development projects, emergency responses and advocacy we’ve helped bring lasting change to millions of children, over more than 60 years. And as a Christian organisation, everything we do is motivated by our faith as we strive to reflect God’s unconditional love.

Work for World Vision UK and you will be part of a truly global Partnership, building brighter futures for vulnerable children.

Job Purpose

World Vision is looking for a talented Power BI Developer with the skills to help drive forward the organisations implementation of Power BI through the development of core, business focused data models which power the reporting and dashboard framework and put data in the hands of those who need it to connect with our audiences and continuously improve performance.

You would play a pivotal part in the digital transformation of World Vision UK, with the primary responsibility of owning the core power BI models and their ongoing development whilst providing training and support to key users across the business to enable them to proactively access and buildtheir own reports.

This is a great opportunity to bring your current experience of business Intelligence tools, ideally in Power BI, alongside data manipulation and visualisation skills to help us drive forward a data driven approach and understanding through making data more accessible to all.

As well as having the organisational backing to succeed, we will invest in your development and professional growth, so you stay at the leading edge of digital analytics and ensure World Vision is making the most of its investments.

As an active Christian, this role offers you the opportunity to integrate your Christian faith and be sensitive to its various expressions across cultures and denominations.

In addition to the salary offered, we offer good benefits including pension, generous holiday entitlement and free parking (MK only).

Please clickhere to view the full job description

Please upload your CV of full employment history explaining any gaps of employmentand reasons for leaving your previous employer. This must be accompanied with a covering letter stating how you meet the essential criteria given in the Job Description.

Closing Date for applications: 12th April 2021

Interview Dates: w/c 19th April 2021 & w/c 26th April 2021

Universal acceptance for everyone, everywhere is at the heart of our Christian organisation. We promote diversity of thought, culture and background, which connects the entire World Vision family. As such, World Vision is proud to be an Equal Opportunity Employer. We value diversity and aspire to reflect this in our workforce. We particularly welcome applications from under-represented sections of the community. World Vision UK also operates flexible working policies and practices.

As a child focused organisation, World Vision UK is committed to the safeguarding of children, therefore any offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check.

By submitting your application, you understand and accept that World Vision UK will process the data you provide for the purposes of your application and in accordance with the World Vision UK - Job Applicant Privacy Notice(click here).

No agencies please.

Systems Analyst, Customer Success

*Preferred position location: United Kingdom. Other possible locations to be determined by home country of successful candidate within Europe where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF THE POSITION:

The Systems Analyst, Customer Success role is a position with the Customer Success team of WV United. WV United is responsible for United 4, a new digital platform for web marketing and supporter experience.

The goal of the Customer Success team is to achieve growth in monthly recurring revenue for WV Offices on the United 4 platform, through their online marketing assets such as their website, initially, and at subsequent stages, through email and social media.

The Systems Analyst, Customer Success supports the assessment and onboarding of WV Offices (Customers) on the United 4 marketing platform. This commences with the pre-onboarding assessment of the products, systems and digital marketing capabilities of WV Offices through to Set up and Go-live processes of the Offices on the United 4 platform. The Systems Analyst, Customer Success collaborates with the Offices to ensure that the United 4 platform meets their needs from a product and technical perspective. The Systems Analyst, Customer Success reports to the Customer Success Manager.

The Systems Analyst, Customer Success typical responsibilities are:

Pre-onboarding Assessment and Engagement (40%)

  • Assess the current digital marketing capabilities of the Office, in terms of systems, marketing tools, payment providers, and identify any gaps vs United 4 functionality and features.

  • Engage with stakeholders in Marketing and IT at Offices to enable the decision to onboard United 4 and sign the Participation Agreement by timely responses to requests for information.

  • Identify and write any feature requests needed for inclusion in the product development cycle.

  • Produce reports on local content requirements so that appropriate content is made available to the Office through the United 4 Content Management System (CMS).

Onboarding – Set up (30%)

  • Work with Offices through the technical stages of onboarding, particularly related to data transfer between United 4 and Office systems, payment service providers and domain hosting options.

  • Identify and write any user stories for features that are needed within the onboarding cycle.

Onboarding – Go-live (30%)

  • Work with Offices through the technical stages of onboarding, particularly related to testing of data transfer between United 4 and Office systems, payment service providers and DNS changes.

This role would involve close collaboration with colleagues across functional areas and working in an agile environment.

Collaboration with the United 4 Product team and Business, Marketing and IT leaders in WV Offices.

Disciplined approach to time management, aligned with agile work methodologies.

KEY RESPONSIBILITIES:

Planning:

  • Participates in business short-term planning sessions to ensure understanding of business goals, direction and business requirements.

  • Provides input from an IT systems perspective.

  • Participates in the estimation of costs for the planning of new systems/ enhancements for assigned systems.

Liaison:

  • Serves as a liaison between business partners and the IT organization and vendors in coordination with project managers to provide technical solutions that address user needs.

Technical Requirements/Technical Specifications:

  • Translates business requirements into technical requirements.

  • Formulates and defines system scope and objective based on user needs and understanding of business processes.

  • Develops, writes, and communicates systems design, functional system specifications and functional architecture analysis.

System Improvements:

  • Analyzes customer’s systems to understand strengths and weaknesses for the identification of opportunities for improvements.

Testing:

  • May develop user and/or system test cases and validates test results during testing.

Documentation:

  • Documents system modifications.

  • Develops system manuals.

  • Develops system training materials.

  • Develops system enhancement communication.

Problem Solving:

  • Identifies, investigates, resolves and escalates problems, if needed.

  • Gathers data to support recommendations to address problems.

  • Procures technical assistance to help in problem resolution.

Customer Satisfaction:

  • Works closely with developers and end users to ensure technical compatibility and user satisfaction.

Business Case:

  • Provides factual content to feasibility study for standard development projects and enhancements.

Research/Technical Evaluation:

  • Keeps abreast of new and emerging technologies.

  • Analyzes technology trends to determine impact to the achievement of business goals.

  • Identifies issues based on impact of new /emerging technology or modifications to existing systems.

Service Level Agreements:

  • May provides input for the development of SLAs and/or selection of vendors.

  • Reviews performance against SLAs.

  • Identifies areas for improvement.

  • Supports achievement of SLAs.

Coaching/Mentoring:

  • Coaches less experienced team members.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Bachelors degree in Engineering, Mathematics, Economics, Information Management from a credited institution.

  • 6+ years experience with pre-sales or solution design consulting in a business-to-business, large customer segment environment that includes experience with Content Management Systems, Customer Relationship Management systems, digital marketing tools.

  • Strong management skills with the ability to grasp business problems and collaborate towards finding solutions.

  • Strong interpersonal skills in working closely with business leaders and multi-functional teams in a global customer base.

  • Excellent communication skills in English, both written and verbal as well as in dealing with people on the phone, face-to-face or via email.

  • Knowledge of multiple markets, cultures and languages would be an added advantage to this role.

  • Self-manager and extremely well-organised to work remotely and multi-task, producing accurate work within agreed time-lines.

Response Director

*Country location to be determined based on response.

*Please submit your CV in English.

World Vision is a Christian humanitarian, development and advocacy organisation devoted to improving the lives of children, families and their communities around the world. Our 34,000+ staff members working in nearly 100 countries are united in helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

When disaster strikes, we are on the ground, quickly providing immediate support and we stay helping to rebuild lives for children, families, and communities.

World Vision’s Emergency Response Roster is comprised of highly experienced and vetted humanitarian aid professionals available for short term, medium term, and long term emergency response assignments with World Vision.

All Roster position will be Non-Family/Unaccompanied postings lasting 3-12 months.

As vacancies arise in our humanitarian offices, roster members will be considered for employment opportunities.

We are currently accepting applications to join the Emergency Response Roster and are seeking candidates for:

Requirements:

  • 5+ years Leadership experience in a Humanitarian/Fragile/Emergency context

  • Minimum 2 years of cross cultural humanitarian emergency experience outside of your home country.

  • Experience directly managing staff during humanitarian emergency responses.

  • Ability to work long hours in stressful environments with a variety of skilled professionals.

  • Demonstrated management of budgets in emergency response settings.

  • Willing to serve unaccompanied (non-family); most likely living in a team house setting.

  • English proficiency, written and verbal. (French/Arabic/Spanish preferred)

  • Grant Acquisition and Management experience

  • Strong track record in developing good working relationships with governmental institutions and multilateral agencies.

RESPONSE DIRECTOR PURPOSE:

The Response Director (RD) has primary responsibility for directing the response from strategy to implementation, inclusive of performance and oversight of all aspects of the response. She/he should develop and maintain an efficient, cohesive team, while ensuring effective coordination and relationships with the other agencies, officials, beneficiaries, donors and all areas of the Partnership.

KEY RESPONSIBILITIES:

Develop and monitor implementation of response strategy that addresses WV strategic goals to meet humanitarian needs:

  • Lead response strategy development with National Director (ND), Regional Leader (RL), Partnership Executive Team (PET) and other senior stakeholders.

  • Ensure primary and secondary information on needs inform strategy formulation.

  • Ensure context analysis informs strategy development.

  • Consult with ND and RL to ensure National Office (NO) strategy and plans (including Child Wellbeing targets) are taken into account in response strategy formulation.

  • Ensure strategy aligns with anticipated capacity.

  • Monitor appropriateness of strategy in addition to implementation of strategy and transition plans.

Ensure response is staffed to meet response needs:

  • Contribute to NO capacity building in the area of emergency response in coordination with NO leadership and Human Resources (HR).

  • Determine response organization structure with ND and HR.

  • Conduct high-level workforce planning with HR and mobilise surge functions as required.

  • Oversee the recruitment of the RDs direct reports.

  • Ensure defined accountabilities under the Emergency Management System (EMS) are clear for each function including Term of Reference (TOR) objectives and qualitycriteria.

  • Ensure HR works with EMS functions to identify workforce requirements.

  • Ensure HR plans for capacity building with EMS functions.

  • Ensure HR develops performance planning and review processes that include quality criteria.

  • Ensure HR establishes a staff care function and mechanisms that support staff well-being.

  • Consult ND to plan Response team transition/integration.

  • Ensure adequate internal communications mechanisms are in place to ensure policies, information and decisions are shared with staff as appropriate.

Establish and maintain effective working relationships with humanitarian actors, government representatives, World Vision stakeholders, the media and general public:

  • Represent the response in Partnership Executive Team and Partnership Coordination Team (PCT) (where activated).

  • Identify and highlight areas of conflict to Response Senior Management Team (SMT), ND, RL and Partnership Executive Committee (where activated).

  • Create and maintain collaborative relations and where appropriate partnerships with government, other NGOs, UN agencies, civil society, churches, bi-lateral missions and donors.

  • Participate in consortium meetings and Response related national coordination meetings.

  • Ensure World Vision is represented at relevant technical and coordination mechanisms in-country.

Develop and plan response to achieve response strategy goal and objectives:

  • Provide oversight to funding allocation (i.e. Private Non-sponsorship or PNS, grants, etc) to ensure alignment with strategy and humanitarian needs.

  • Ensure response programme development meets World Vision and international standards.

  • Ensure that adequate funding to address humanitarian needs is acquired.

  • Ensure Advocacy staff are empowered to integrate advocacy across sectors and to develop child-focused advocacy positions which are aligned with strategy and organisational priorities, in strong alignment with NO and Response Operations teams.

  • Facilitate the signing of MOUs and contracts, with donors, Support Offices (SOs) and other relevant stakeholders.

  • Ensure appropriate waivers are in place to facilitate timely response implementation.

Implement response programme in accordance with commitments to meet international and WV standards:

  • Ensure that accessible beneficiary feedback mechanisms are established and functioning.

  • Ensure staff establish community accountability methods across all of the response program.

  • Monitor and identify risks to programme quality and coordinate resources to address them.

  • Ensure that all programmes are implemented, monitored and evaluated according to set plans and that agreements with donors, SOs and other stakeholders are adhered to.

  • Ensure management meetings address quality risks, relevant monitoring data and community feedback.

  • Initiate resourcing mechanisms and ensure financial and material (in-kind) resources are managed according to WV standards, donor and SO agreements.

Initiate response funding mechanisms with support of ND, RL & Regional HEA Director (RHEAD):

  • Ensure that funding is managed and accounted for in compliance with donors and Support Offices agreements and WV standards.

  • Ensure that programme and projects audits are planned and conducted as per WV audit regulations and donor government requirements.

  • Ensure that audit reports are responded to and recommendations implemented.

Ensure that response meets World Vision minimum quality standards and supports program improvement, reflection, learning and innovation:

  • Ensure previous response learnings from Global learning facilitator are reviewed in program design.

  • Encourage the incorporation of best practice and innovation in program design.

  • Ensure all functions have quality planning sessions to meet quality objectives of their TOR.

  • Ensure achievement level of all function quality objectives is monitored monthly and reported.

  • Ensure risks that prevent the achievement of quality objectives are reported and rapidly addressed.

  • Ensure mechanisms are established to identify, document, and share lessons learned with Partnership.

Oversee Security function, planning and implementation to ensure response staff and organisational safety and security:

  • Ensure staffing of Security function.

  • Provide oversight to implementation of security protocols as per CSR.

  • Facilitate inter-agency coordination for information sharing and intelligence sharing.

Ensure response internal and external reporting requirements are met:

  • Liaise with Programmes and Info Management to ensure internal and external reporting requirements are planned for and reports are prepared.

  • Review and submit partnership programme reports.

  • Prepare and submit monthly management reports.

  • Ensure internal response coordination & information sharing mechanisms are functioning.

Ensure that response staff have appropriate housing, offices and information/communication systems:

  • Ensure that staff have access to appropriate office space/equipment, information/communication systems/equipment and other facilities which enable them to carry out their responsibilities.

  • Ensure that all response vehicles and other equipment are well managed and maintained.

  • Where necessary, ensure that relevant staff have access to appropriate housing.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 5-7 years in leadership role in the humanitarian assistance and development sector, with a significant portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Experience in serving as an organizational spokesperson to media and other external audiences.

  • Effective in written and verbal communication in English.

Preferred:

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders as well as staff.

  • Ability to work in coordination with other humanitarian organizations.

  • Ability to analyse and make decisions in challenging situations in the absence of specific guidance and/or full information.

  • Ability to communicate and model to staff positive behaviours which help them remain resilient and effective in dynamic and high pressure environments.

Work Environment/Travel:

  • Work hours are often more than 8 hours per day during difficult periods of the response.

  • Responses are often mounted in insecure or natural disaster-prone contexts, which may disrupt normal work patterns and generate staff safety issues.

  • Work and housing environments may at times be well below normal standards in terms of facilities, equipment and food availability.

Response Operations Director

*Country location to be determined based on response.

*Please submit your CV in English.

World Vision is a Christian humanitarian, development and advocacy organisation devoted to improving the lives of children, families and their communities around the world. Our 34,000+ staff members working in nearly 100 countries are united in helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

When disaster strikes, we are on the ground, quickly providing immediate support and we stay helping to rebuild lives for children, families, and communities.

World Vision’s Emergency Response Roster is comprised of highly experienced and vetted humanitarian aid professionals available for short term, medium term, and long term emergency response assignments with World Vision.

All Roster position will be Non-Family/Unaccompanied postings lasting 3-12 months.

As vacancies arise in our humanitarian offices, roster members will be considered for employment opportunities.

We are currently accepting applications to join the Emergency Response Roster and are seeking candidates for:

Requirements:

  • 5+ years Leadership experience in a Humanitarian/Fragile/Emergency context

  • Minimum 2 years of cross cultural humanitarian emergency experience outside of your home country.

  • Experience directly managing staff during humanitarian emergency responses.

  • Ability to work long hours in stressful environments with a variety of skilled professionals.

  • Demonstrated management of budgets in emergency response settings.

  • Willing to serve unaccompanied (non-family); most likely living in a team house setting.

  • English proficiency, written and verbal. (French/Arabic/Spanish preferred)

  • Grant Acquisition and Management experience

  • Strong track record in developing good working relationships with governmental institutions and multilateral agencies.

RESPONSE OPERATIONS DIRECTOR PURPOSE:

Response Operations Director leads the Operations team and oversees the implementation of the response activities. He/she transforms the response strategy into implemented reality, managing day-to-day sector activities and providing technical guidance to the Programmes team for design and programme quality.

KEY RESPONSIBILITIES:

Ensure program planning is informed by technical standards and operational viability:

  • Contribute to planning of sector requirements for people, funding and supplies.

  • Ensure all program designs are based on needs assessment findings (primary & secondary data) and analysis, targets the most vulnerable/chronically and is operationally viable.

  • Ensure all programs refer to technical standards, consider government standards and are aligned with Strategic Guidance and Do-Assure Dont Do (DADDs) for the First Phase of Emergency Responses and Sector Packages.

  • Ensure inclusion of advocacy issues and cross cutting themes are considered in design.

  • Ensure programs and projects are measured according to technical standards and Child Well-being targets.

  • Ensure Operations Plans are developed and implemented with community engagement, taking into account local capacities and utilising Do No Harm/Local Capacities for Peace (DNH/LCP).

Establish, lead, resource and staff Operations unit to meet response needs:

  • Contribute to National Office (NO) capacity building in the area of emergency response in coordination with NO leadership and Human Resources (HR).

  • Determine Operations organisational structure and staffing plan with HR.

  • Monitor recruitment and deployment of Operations staff and plan for capacity development.

  • Ensure Operations staff handovers are conducted.

  • Develop Operations budget in coordination with Finance, ensuring strong alignment and coordination with Programming team during budgeting and budget management process.

  • Plan for Operations transition/integration.

Conduct response operational planning to ensure effective coordination and timely delivery of response activities:

  • Plan and facilitate detailed operational plan and delegate responsibilities to carry out plan.

  • Ensure Accountability mechanisms are in place for Community and stakeholder feedback.

  • Planning process considers community requirements (i.e. timelines) and progress is monitored by DME.

  • Facilitate planning between sectors to meet overall program goals.

  • Facilitate requirements planning with Support Services.

  • Ensure collaborative planning with external stakeholders such as UN Agencies, other NGOs and Govt ministries where possible through coordination mechanisms.

Oversee implementation and monitoring of operations to ensure achievement of response goals and objectives and inform operational improvement:

  • Monitor results against sector plans and address identified issues.

  • Monitor expenditure reports and take corrective action with Finance and Programs.

  • Review M&E and Accountability data with Sectors and Programs to identify and address any issues for operational improvement.

  • Review findings of learning events and evaluations with Programs to make operational improvements.

  • All evaluations of sector interventions are planned with DME to assess effectiveness and timeliness.

Oversee development and implementation of operations reporting systems to support timely and accurate reporting:

  • Establish and implement internal reporting system in coordination with DME.

  • Ensure Operations provide input for grant/donor and program milestone and reports to Programs.

  • Write report on quality risks and their resolution and submit to Response Director on regular basis.

  • Ensure that Operations meets reporting requirements for Clusters, Ministries and/or in-country stakeholders.

Ensure implementation of response operations according to safety standards with support from the Security function:

  • Organise security assessments for all field operations that inform a security plan.

  • Implement the recommendations of the security plan for all field operations.

  • Ensure security incident reporting protocols are complied with by operations staff.

  • Ensure Operations staff adhere to security standards for staff movement and communications.

  • Work with Security to ensure safe and effective Civil/Military relationships with armed actors.

Ensure operations meet WV minimum quality standards and support improvement, reflection, learning and innovation in sectors:

  • Ensure previous sectors learning from Global Learning Facilitator are reviewed.

  • Encourage the incorporation of sector best practice and innovation.

  • Ensure sector have a quality plan to meet quality criteria and minimum sector standards.

  • Ensure achievement of all function quality criteria is monitored and reported regularly.

  • Ensure risks limiting achievement of objective to quality criteria are reported & rapidly addressed.

Coordinate with Support Services function for ongoing provision of funds, staff, equipment, vehicles and supplies to ensure timely implementation of operations:

  • Ensure Ops submit clear and timely budgets and funds requests to Finance.

  • Ensure Ops submit clear and timely staff plans to HR and immediately advises on changes.

  • Ensure Ops follow Finance procedures to rapidly process payments to suppliers.

  • Ensure Ops submit vehicle requirements to logistics and follow vehicles management guidelines.

  • Ensure Ops submit communications requirements to ICT and follow ICT procedures.

  • Address delays in Support Services to Response Manager for rapid resolution and waivers.

Identify, report and refer operational blockages caused by external actors to Liaison to be addressed through external advocacy:

  • Establish operation team protocols where sector and geographic leads identify and report where external actors are delaying/preventing implementation.

  • Refer issues delaying implementation to Liaison to resolve through inter-agency coordination and/or government relations.

  • Ensure protection issues are reported and addressed in coordination with Advocacy.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 5-7 years in leadership role in the humanitarian assistance and development sector, with a significant portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • Experience in program management and implementation of multi-sectoral emergency response projects.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Strong team leadership skills.

  • Emotional intelligence (self awareness, managing emotions and those of others, remaining calm/composed, dealing with ambiguity and change).

  • Effective in written and verbal communication in English.

  • Academic and on-the-job training in at least one of the support services or response-sector relevant areas.

Preferred:

  • Understanding of the international humanitarian system, particularly the systems, structures and key actors.

  • Understanding of the key accountabilities that must be maintained in a response (beneficiaries, donors, peers).

  • Ability to lead operational planning processes.

  • Strong communication skills (oral and written) with ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders.

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders as well as staff.

  • Ability to work in coordination with other humanitarian organizations.

  • Ability to analyse and make decisions in challenging situations in the absence of specific guidance and/or full information.

  • Ability to communicate and model to staff positive behaviors which help them remain resilient and effective in dynamic and high pressure environments.

Work Environment/Travel:Work hours are often more than 8 hours per day during difficult periods of the response.

  • Responses are often mounted in insecure or natural disaster-prone contexts, which may disrupt normal work patterns and generate staff safety issues.

  • Work and housing environments may at times be well below normal standards in terms of facilities, equipment and food availability.