World Vision International

Job Opportunities in United Kingdom

Current Opportunities

Legacy Care Caller

Legacy Care Caller

Salary: £21,985 per annum (pro rata), depending on experience + good range of benefits

Contract: Fixed term, part time (24 hours per week with one evening per week)

Based: Milton Keynes

World Vision is an international children’s charity working with children, their communities, and with supporters and partners, in almost 100 countries.

Through long-term development projects, emergency responses and advocacy we’ve helped bring lasting change to millions of children, over more than 60 years. And as a Christian organisation, everything we do is motivated by our faith as we strive to reflect God’s unconditional love.

Work for World Vision UK and you will be part of a truly global Partnership, building brighter futures for vulnerable children.

Job Purpose

To grow the future legacy income of World Vision through building relationships with the longest serving supporters and asking them to consider leaving a gift in their will. You will have a fantastic, warm phone manner and a passion for excellence and making a difference to the lives of the children we serve.

You should be comfortable being on the phone and have previous telemarketing experience in either sales, account management or customer service. Ideally, you are personally results driven who focuses on delivering above and beyond.

World Vision has over 100,000 supporters around the UK and this job is focusing on our supporters who have been giving 10 years + and really love sponsoring a child and helping our cause. You will be mainly thanking our sponsors and ensuring they are getting the best experience,keeping them informed, updated and ask them to consider a gift in their will. Its a role where you can really build some fantastic relationships and the people you are calling quite often have time to chat and want to talk to you!

As an active Christian, this role offers you the opportunity to integrate your Christian faith and be sensitive to its various expressions across cultures and denominations.

In addition to the salary offered, we offer good benefits including pension, generous holiday entitlement and free parking (MK).

Please ‘click’ here to view the full job description

Please upload your CV of full employment history explaining any gaps of employmentand reasons for leaving your previous employer. This must be accompanied with a covering letter stating how you meet the essential criteria given in the Job Description.

Closing Date for internal applications: 11th April 2019

Interview Dates: TBC

World Vision UK is an Equal Opportunities Employer. We value diversity and aspire to reflect this in our workforce. We welcome applications from people representing all sections of the community. World Vision UK also operates flexible working policies and practices.

As a child focused organisation, World Vision UK is committed to the safeguarding of children, therefore any offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check.

No agencies please.

MEAL Cash Programmes Advisor

*Preferred location: United Kingdom. Other locations to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

PURPOSE OF POSITION:

This position leads World Vision’s humanitarian MEAL (Monitoring, Evaluation, Accountability, and Learning) for Cash and Voucher based Programmes (CVP).

The advisor will develop new models to provide MEAL services aligned with WVI’s commitment n to scale up multipurpose cash, and enhance CVP quality.

The advisor will deploy to emergency responses, fragile contexts and large cash based programmes to lead or contribute towards the set up of MEAL functions. The advisor will build a group of deployable staff with technical and leadership skills in MEAL for CVP.

The advisor will build relationships with external stakeholders and multi-agency networks that lead MEAL-cash functions. The advisor will collaborate on joint initiatives with other agencies and influence the direction and decisions of these groups through the profiling of WV work.

KEY RESPONSIBILITIES:

  • Lead the development of a service-based model for MEAL as outlined in the WV cash roadmap. This will be done in close collaboration with the global CVP team.

  • During Cat Ill emergencies and other prioritized cash programmes set up or strengthen MEAL cash functions at field level through a combination of short-term deployments and distance support.

  • Keep abreast of external promising humanitarian practice and ensure that these are adapted to the field realities of World Vision.

  • Carry out additional responsibilities and projects as assigned, including administrative and planning functions.

KNOWLEDGE, SKILLS & ABILITIES:

  • Master’s degree in relevant subject or equivalent field experience.

  • Five years of experience in MEAL for cash and voucher based programmes in a humanitarian context. Ability to work in both an advisory and a hands on implementation capacity.

  • Detailed knowledge of the content and application of quality assurance to humanitarian MEAL in a broad range of cash and voucher programmes, Multi-Purpose Cash Programming experience preferred.

  • Good knowledge of MEAL requirements of major humanitarian institutional donors for CVP.

  • Expertise in CVP-related market assessment, market system analysis.

  • Capacity to represent World Vision effectively in external international forums.

  • Must be prepared to travel for up to 30% of the time including up to two deployments of up to 6 weeks at short notice.

  • At least three years mid/senior level experience on work to enhance MEAL and quality assurance in emergency situations.

  • Experience dealing with financial service providers, international donors, accessing funding and fulfilling donor requirements.

  • Excellent communication skills including facilitation, training and influencing.

  • Additional language skills in either French, Arabic or Spanish language skills are desirable.

Preferred Skills, Knowledge and Experience:

  • Excellent knowledge of WV, how it responds in an emergency and where the key points of influence lie.

  • Proven ability to develop learning/ case study materials and develop simple practical tools for field application.

  • Strong cross cultural communication skills and high levels of cultural sensitivity.

  • Ability to strategically plan the development and support for MEAL related to multipurpose cash and general CVP in an NO or Region.

  • Excellent networking and influencing skills.

  • Experience in promoting, establishing and implementing at least two major new initiatives in a large Global NGO.

Work Environment/Travel:

  • The position requires ability and willingness to travel and deploy domestically and internationally up to 30% of the time.

Global Director of Internal Audit VisionFund International

PURPOSE OF POSITION:

As the microfinance subsidiary of World Vision, VisionFund shares the mission to reduce poverty and enable children to live life in all its fullness. This position, as a senior leadership role within VisionFund, contributes to the development of an organisational culture centred on our Christian identity and our commitment to good stewardship.

This role is vital for the achievement of VisionFund’s strategy. Our double bottom line of social and financial performance requires a strong audit function. As our network of Microfinance Institutions (MFIs) undergoes constant changes in registration type, products and operating model, and respond to changes in external regulation, the global internal audit function must look outward, strive for excellence, and be responsive and agile.

The Global Director of Internal Audit is the key audit role in managing VisionFund International’s Global Internal Audit (GIA); develops processes to mitigate risk to the achievement of VFI’s organizational goals; and serves as a “business partner” to the Audit and Risk Committee (ARC) and the President and CEO of VisionFund International (VFI) on all major audit issues and accountabilities.

This role has a dual reporting relationship with functional reporting to the chair of the VFI Audit and Risk Committee (ARC) for strategic direction, reinforcement, and accountability; and administrative reporting to the VFI President & CEO, for assistance establishing direction, support, development and administrative matters.

The role will oversee financial, operational, programme, technology and strategic audits, fraud investigations, and advisory reviews of all VisionFund entities to enhance governance, risk management, and compliance processes and practices, strengthen processes and controls, and optimize efficiency.

The role will provide strategic and technical leadership for the delivery of audit, advisory, and investigation services that support the ARC and senior leadership in carrying out their respective oversight and risk management responsibilities. The role will also provide leadership and direction to build on and enhance VisionFund’s audit system and leverage technology to enhance the operational effectiveness of the department.

The role will collaborate and engage with senior leadership and key stakeholders on strategic priorities, including transformation and operational change, global initiatives, emerging risks, and mitigation plans prior to execution to prevent major risk to the organization.

The key outcomes expected from this role are:

  • Continuous improvement in the capability of the MFIs’ Internal Audit functions to ensure compliance with IIA and local regulatory standards.

  • Development and implementation of a risk based audit program.

  • Timely delivery on the annual risk based audit plan.

  • Developing and maintaining a solid professional working relationship with stakeholders.

  • Continuous improvement in the capability and level of staff engagement of the VFI Global Internal Audit function.

KEY RESPONSIBILITIES:

Strategic leadership of the audit function in VisionFund:

  • Serves as principal staff member for VFI Board’s Audit and Risk Committee (ARC).

  • Develops a clear framework for VFI internal audit and annual plans for ARC approval.

  • Evaluates the effectiveness of the organization’s governance, risk and compliance systems and processes designed to mitigate risk to the achievement of the organization’s goals, and issues periodic reports to the Audit and Risk Committee (ARC).

  • Assists VFI leaders with preparation for ARC meetings. Proactively challenges the organization to a faithful stewardship of resources, striking a God-honoring balance between the constituents we serve, including our investors and donors; our clients; and our employees and other partners who deliver impact.

  • Develops risk based audit plans that are aligned with the organization’s key strategies, risk profile and priorities, and adjust plans as necessary in response to major changes in the internal and external landscape. For VFI: gets appropriate input from VFI Board ARC, VFI senior executive team and World Vision’s internal audit leader.

  • For MFIs: supports and coaches the Regional Audit Managers so they can develop an annual risk-based audit plan for each MFI, with appropriate input from MFI Board Audit Committee, MFI management and VFI Operations.

  • Collaborates and engages with a wide range of Partnership stakeholders from differing cultures and perspectives, using effective communication and influencing skills to gain support for positive change initiatives.

  • Leads and approves all significant changes to the department’s audit standards, systems, processes, audit programs, and standard audit work papers designed to consistently produce quality and value add audit responses and reports.

  • Represents VisionFund’s perspective to World Vision’s GIA leader and influences/negotiates on VisionFund GIA’s behalf when necessary. Works with WV GIA department to enhance audit methodologies and frameworks appropriate to microfinance.

  • Leads the investigations team of VisionFund International. Is a member of the VFI whistleblower committee.

  • Develops appropriate audit programmes (GC departments and MFIs) based on the VFI operating model and standards and the underlying risks including: Lending/portfolio reviews, operational controls, banking systems security, financial reporting, fraud prevention, etc.

  • Working collaboratively with others in VFI, identifies potential risks in the MFIs, taking into account operational and other changes being implemented in the MFI network

  • Provides strategic guidance around risk assessment, data analytics, trend analysis and support to Regional Audit Managers to enable them to ensure that in the MFIs in their regions the current and emerging financial, programme, operational, strategic, and technology risks are identified, shared with key stakeholders, and addressed in a timely manner.

  • Proactively engages with the ARC and the senior leadership as needed regarding significant matters, including, but not limited to identifying and highlighting major risk exposure areas and on the status of the implementation of outstanding audit recommendations.

  • Overseeing the breaches of policy being turned into audit items, and identified risks being passed on to VFI Management and the Risk & Compliance Director.

Operational Management of Audit function in VisionFund:

  • Manages the annual audit schedule to meet annual audit objectives

  • Overall responsibility for the development of audit capabilities in GC and MFIs. Coaches the Regional Audit Managers to enable them to ensure a continuously improving and consistently high quality audit function within MFIs.

  • Provides timely verbal and written reports to VFI senior management to keep them informed of audit results and recommendations. Assists VFI senior management to identify implications of audit results and determine best resolutions.

  • Provides assistance to external auditors in the annual examination of the organization’s financial statements (and any government grant audits).

  • Leads, manages, and organizes all aspects of VFI internal audit to ensure the organization reduces auditable risk to an acceptable level.

  • Advises VFI management concerning risks, internal controls, fraud prevention and detection, and the efficient and effective use of resources.

  • Works with VFI regional and operations leaders to embed best-practice internal controls into the standardized operations processes and procedures, through raising findings on policy breaches and informing Management and the Risk &

  • Compliance Director where there is a gap being current practice and what is recommended as best practice internal controls.

  • Stays abreast of current changes in VFI organizational policies and procedures, IT and regulatory issues. Leads knowledge management throughout the audit function.

  • Overall responsibility (operationalised via the Regional Audit Managers) to ensure the MFI internal audit teams are conducting activities in accordance with International Internal Audit Standards as well as other standards as required by departmental membership licensure and certification.

  • Responsible for periodic analysis of patterns and trends in audit results.

  • Performs critical and complex audits himself/herself.

  • Conducts special reviews as required by senior executives in VFI.

Create a Department with a Culture of Excellence based on outstanding People Management and VF’s Core Values:

  • Create, sustain and motivate an effective, specialist global team, demonstrating the Christian values of VisionFund.

  • Lead by example and develop leaders within the audit function through clearly thought out programs and staff coached to success.

  • To show proactive care for the well-being of team members, reinforcing the Christian values of VisionFund and contributing to the spiritual nurture of staff.

  • Builds the Global Internal Audit team by attracting and retaining gifted people who are called to serve VisionFund. Encourages the career development of all staff through career conversations, tracking, training and mentoring.

  • Oversee the revision and/or development of training materials for VFI internal auditors. Facilitate/arrange audit training activities as needed.

  • Manage the Regional Audit Managers to ensure audits are properly planned and completed in a professional manner; establish audit priorities and monitor staff progress toward priorities.

Development of self and others and contribution to spiritual leadership of VFI:

  • Attends and participates in devotions. Leads devotions in VFI, on field visits and in department.

  • Develops self and others.

  • Participates in professional audit associations and keeps abreast of relevant industry standards.

Any other duties as required.

KNOWLEDGE, SKILLS & ABILITIES:

  • An undergraduate degree in Internal Audit, Business, Accounting, Finance, or Economics.

  • CIA, CPA or international equivalent.

  • Knowledge of Risk Management requirements for the various types of Microfinance organizations (banking, non-banking, etc.) and for global organizations.

  • An open-mind, and the intellectual capability to thrive in an issue-diverse and intellectual culture.

  • Innovative, creative, and strategic thinking.

  • Excellent organizational, analytical, planning and presentation skills.

  • Clarity of analysis, decision-making and communication, with persuasive written and spoken English.

  • Managerial courage and the ability to communicate effectively at all levels and across all functions.

  • Enthusiasm and drive, with a track record of delivering (ideally including through matrix management).

  • A collaborative and coaching management style with proven ability to build a high performing team.

  • Must be able to operate in a highly complex and dynamic global environment and must be committed to continuous improvement.

  • Computer skills (MS Office suite, email and calendar, audit software and ideally banking software).

  • Excellent intercultural communication skills and knowledge of international development and microfinance operations.

  • Must be able to hike up to several kilometers in difficult terrain for project visits. Ability to work in uncomfortable settings.

  • Able to work comfortably with ambiguity and minimal direction in a predominantly remote-working environment.

  • Extensive professional experience in audit and fraud investigations - at least 15 years’ experience in internal audit with financial management experience.

  • Experience in Audit Committee/Board interactions.

  • Senior management experience in a multinational corporate environment as a Chief Audit Executive, Director of Internal Audit or a Senior Audit Manager.

  • Senior audit experience within global financial services companies or international non-profit organizations.Proven ability to work effectively with colleagues who operate in multiple timezones, languages and cultures.

  • Project Leadership experience and understanding of principles of effective project management.

  • Experience leveraging technology such as artificial intelligence to improve operational efficiency and effectiveness.

  • Experience working in an automated and digital driven internal audit environment.

  • Proven ability to organize and manage multiple tasks at different levels of priority.

  • Fluency in English is required.

Preferred Skills, Knowledge and Experience:

  • Knowledge of French and/or Spanish (in addition to the requirement for English) would be an advantage.

  • CFE, CISA or MBA is an advantage.

  • Experience auditing government grants or working in US Federal Government, EU or other national finance, policy or humanitarian agencies of non-US governments.

  • Experience within a “Big 6” accounting firm preferred.

  • Experience in a federally governed organization, which requires leadership to be collaborative and consultative.

  • Prior experience with change management that may include process analysis and redesign, system enhancement or new system deployment is a plus.

  • Knowledge of financial accounting and forensic audit expertise is useful but not required.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 30% of the time.

Chief People Officer

*Please see application instructions below. Applications will NOT be accepted via www.careers.wvi.org.

*Preferred position location is Stockley Park, United Kingdom and secondary location is in the United States where World Vision International is registered to operate

PURPOSE OF POSITION:

The Chief People Officer (CPO) is the key Partnership wide people and culture role in managing the organization’s most important assets - people and organizational culture. The role is accountable for the ongoing growth, health and sustainability of the organization by ensuring it attracts, develops, rewards and maintains immediate and future staffing needs based on strategic and operational requirements across the World Vision partnership in alignment with Our Promise.

The CPO also provides organisation-wide strategies, manage and control the organization’s people processes, making the necessary changes to upgrade and improve processes, policies or procedures, and develop his/her team. The CPO will zealously champion the mindsets and behaviors, Core Values, and Christian ethos to our employees, serving as an effective leader of responsible change, and will ensure accountability and compliance with applicable legal, governmental and regulatory requirements.

The role is the lead People & Culture (P&C) business partner to the WVI President on all people issues. The CPO has direct line leadership to the WVI Global Centre (GC) P&C function and matrix leadership to the Regional P&C Directors.

KEY RESPONSIBILITIES:

Strategy, Matrix and Line Leadership

For the entire WV Partnership:

  • Set long-term strategic direction for the P&C function in World Vision, anticipating key trends, opportunities, vulnerabilities, support to, and alignment with Our Promise.

  • Provide leadership to achieve WV’s Staff and Organisational Wellbeing aspirations and outcomes through the L.E.A.D.E.R strategy.

  • Provide matrix leadership to Regional P&C Directors (who also report to Sr Directors of Operations).

    Provide direct line leadership to WV Global Centre P&C Directors who:

  • Design and lead initiatives and projects to further Partnership strategic objectives; and provide the sole P&C/HR operational support to certain WVI employee populations.

Lead the People Committee of the WVI Board:

  • Serve as liaison for WVI Board of Directors, acting as principal staff member for Board People Committee.

  • Provide subject matter expertise to the committee particularly with regard to policy and other relevant practices.

  • Agree agenda for the committee in consultation with the Chair, and in coordination with the Chair, ensuring the committee is operating within its mandate.

  • Ensure the development and timely dissemination of board pre-reads with a view to ensuring the committee provides its oversight role effectively.

  • Take committee minutes and ensure these are disseminated to board members together with other board pre-read information.

Leadership: Leadership Quality and Sustainability

Build and develop competencies and depth and breadth of our Partnership leadership to meet the evolving needs, to realize Our Promise and to embed our transformational mindsets and behaviours:

  • Drive Partnership wide talent identification and succession planning focusing on diversity, top 100 positions, emerging leaders (GL15-17).

  • Maintain and enhance leadership development to achieve our Mission and Our Promise, through targeted leadership development programmes (e.g. Global Leadership Orientation, SLDP) and executive leadership development and management.

  • Provide “operational” leadership to the Partnership, helping as part of the senior management team to execute plans and strategies in an effective way.

  • Lead a diverse team of P&C professionals across the Partnership: line management for WVI Global Centre P&C Directors and matrix management for Regional P&C Directors.

  • Lead the strategic P&C Leadership Forum (representative body of P&C leaders in the Partnership)

  • Shepherd the P&C team and succession by attracting and retaining gifted people who are called to serve World Vision.

  • Evolve 21st century P&C operating models across the Partnership as resources allow.

  • Provide confidential support and partnering to the WVI President, Chief Strategy & Culture Officer and other executives as needed.

Engagement: Engaged and Well Workforce

Maximise staff well-being to enable our staff to embrace the opportunities and challenges in meeting Our Promise:

  • Maximise Our Voice and Staff and Organisational Well-being to drive and build a high performing organization.

  • Provide oversight of the staff care function ensuring the highest levels of staff care and resilient staff and organisation throughout the Partnership, particularly in high risk locations.

  • Consistently execute on Partnership Total Rewards policy to attract and retain staff. Ensure our compensation and benefits are aligned to our strategy.

  • Ensure all aspects of appropriate staff, security and care are exercised proactively to minimize organizational risk.

  • Ensure protocols are in place linking Security to P&C, Global Field Operations, Legal and the Executive Leadership Team for Kidnapping and Hostage situations and for the Crisis Management Team.

Accountability: Accountable and High Performing Organization

Maximise accountability for our organisation’s culture, agility and effectiveness which drives high performance and realization of Our Promise:

  • Build staff well-being and organizational well-being through targeted initiatives to enhance performance, accountability and agility.

  • Introduce and maintain organisational and cultural change mechanisms and initiatives including the Our Voice survey, Partnering for Performance and WV Core Competencies.

  • Provide organizational standards and practices in relation to employee accountability which is consistent with our values and consistently applies to staff in all contexts and all levels. Align and integrate these strategies, policies and practices to our stakeholder commitments and promises, and our organizational compliance and accountability requirements.

Depth of Talent: Capable and Available Workforce

Attract, develop and retain a diverse, skilled and available global workforce aligned to the competencies, skills, and mindsets and behaviors required to realize Our Promise:

  • Attract and retain talent.

  • Progressing diversity profiling, awareness, training and targets.

  • Utilise strategic workforce planning to meet our current and future resourcing needs – quantity and quality.

  • Support the development of competency frameworks and assessments for key leadership roles (global and local/national).

  • Improve organizational performance by advancing learning and capacity development capability in sustainable ways, including eCampus.

Execution and Rigour: Strategic and Professional People and Culture Function

Ensure the P&C function has the capability, capacity, systems, process, policies and guidelines that drive transformation of mindsets and behaviours and realization of Our Promise:

  • Promote high caliber P&C leadership and advance strategic and professional P&C practices throughout the Partnership to achieve our mission and drive Our Promise.

  • Promote utilization of Partnership wide HRIS (Our People) capability.

  • Work with SO’s, RO’s and NO’s to integrate people and culture strategies.

  • Partner in key organizational priorities.

  • Ensure effective financial planning and budget management.

  • Proactively challenge the organization to a faithful stewardship of its people resources –striking a God-honoring balance among the constituents we serve: donors who provide resources; those in need who receive resources; and our employees and other partners who deliver resources.

  • Measure the progress of strategic imperatives, integrity, fairness and equitable practices for all our staff (National Office (NO), Regional Office (RO), GC and Support Office (SO)).

  • Through Our Voice and other available means, measure the people and culture wellness and sustainability of the Partnership through quantitative and qualitative metrics.

KNOWLEDGE, SKILLS & ABILITIES:

  • An undergraduate degree in Business, Employment Relations, Business Administration, Industrial Psychology (or international equivalent) or MBA and/or Masters of Human Resources (or international equivalent).

  • Evidence of professional accomplishments across all aspects of People and Culture - previous Head of People & Culture experience preferred.

  • Evidence of extensive leadership experience across complex and dynamic global environments – cultural, service or product lines.

  • Board experience and understanding of and belief in a federally governed organization which requires leadership to be collaborative and consultative.

  • A track record of change management and organizational (including P&C) transformation.

  • Strong general management capabilities – including finance, risk, compliance and reporting.

  • Strategic planning, analytical and presentation skills.

  • A mature, unapologetic Christian leader who understands the centrality of integrating faith, service and leadership and sensing a specific `calling` to this role and who is actively engaged in their own church and faith community.

  • High level of Christian maturity with the demonstrated ability to embrace a broad variety of Christian faith expressions, and a passion for interfaith work/inclusion in context of our Christian ministry.

  • Executive sponsor for Our Promise strategy.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 40% of the time.

  • Participate/lead in daily devotions and attend Chapel.

To apply or to download further information on the required qualifications, skills and experience for the role, please visit www.perrettlaver.com/candidates quoting reference 4045.

The deadline for applications is 9am BST on Wednesday, 17 April 2019.

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Customer Insight Coordinator

Customer Insight Coordinator

Salary: £16,274 per annum (Full time equivalent £27,000 per annum) + good range of benefits

Contract: Permanent, Part-time (22.5 hours per week)

Based: Milton Keynes

Help take our customer service to the next level – and help change children’s lives for the better

World Vision is an international children’s charity working with children, their communities, and with supporters and partners, in almost 100 countries.

Through long-term development projects, emergency responses and advocacy we’ve helped bring lasting change to millions of children, over more than 60 years. And as a Christian organisation, everything we do is motivated by our faith as we strive to reflect God’s unconditional love.

Work for World Vision UK and you will be part of a truly global Partnership, building brighter futures for vulnerable children.

Working within the Supporter Care team, the aim of this role is to collate, analyse and share what our supporters are saying, in order to drive forward meaningful change to improve the customer experience. You will identify key themes in supporter interactions, survey responses, feedback and complaints (across a range of channels), identifying potential risks, escalating and following up on concerns as needed.

Key Responsibilities:

Tasks including but not limited to:

Monitoring and analysis

Responsible for actively collating and producing quarterly supporter insight/feedback reports for different Team Managers, Campaign Managers and Departments. This involves reviewing and analysing data and the ongoing monitoring of feedback surveys, to identify emerging themes and patterns - ensuring appropriate escalation and follow up.

Influencing and innovation

Sharing findings with stakeholders, influencing for meaningful changes that improve the supporter experience, holding Managers accountable for actions, ensuring learnings are documented.

Identifying and learning from best practice and innovations - in other organisations and within the wider partnership - on how we can improve collaboration and processes with other teams to enhance the supporter experience – considering Supporter insights.

Process Improvement.

Responsible for continued review of our end to end feedback process and systems. Identifying key process improvements that need to be made and then working collaboratively with stakeholders and business partners to implement changes.

A key output of this will be closing the Feedback loop strategy and implementation of you said we did approach with supporters.

Working with key business partners on the implementation of a Customer Service Feedback Dashboard

Contribute to World Visions Ongoing Customer Service Strategy.

Working with the Supporter Care Manager on aspects of the wider Customer Service Strategy e.g.: identifying and reviewing other supporter journey touchpoints for opportunities for greater organisational alignment and how best to utilise other channels.

As an active Christian, this role offers you the opportunity to integrate your Christian faith and be sensitive to its various expressions across cultures and denominations.

In addition to the salary offered, we offer good benefits including pension, subsidised gym membership, generous holiday entitlement, childcare vouchers and free parking.

Please click here to view full Job Description.

Please upload your CV and covering letter stating how you meet the essential criteria given in the Job Description.

Closing date for applications: 28th March 2019

Interview dates: TBC

World Vision UK is committed to diversity and inclusion and welcomes applications from all sections of the community regardless of Age, Disability, Gender Reassignment, Marriage and Civil Partnership, Pregnancy and Maternity, Race, Religion and Belief, Sex, Sexual Orientation.

As a child focused organisation, World Vision UK is committed to the safeguarding of children, therefore any offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check.

No agencies please.

Response Programmes Director

*Country location to be determined based on response.

*Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

PURPOSE OF POSITION:

The Response Programmes Director oversees/leads the Sector Programming Team, including Program Officer(s), Design Monitor Evaluation (DME), Humanitarian Accountability and Information Management. The Programme Director supports the Response Director (RD) and Operations Director (OD) in designing the response strategy and operations plan and works in close coordination with both.

The Response Programmes Director is responsible to manage grant acquisition, assessments, monitor and humanitarian accountability and liaises with Support Offices (SOs), and international donors.

Response Programmes Director is part of the Response Senior Leadership Team. Response Programmes Director will coordinate/advise with Response Director (RD)/Senior Leadership Team (SLT) go or no go for proposals.

KEY RESPONSIBILITIES:

Establish, lead, resource and staff the programmes unit to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to National Office (NO) capacity building in the area of emergency response in coordination with NO leadership and Human Resources (HR).

  • Determine Programmes organisational structure and staffing plan with HR.

  • Work with HR to recruit and deploy Programmes staff and plan for capacity development.

  • Ensure Programmes staff handovers are conducted.

  • Develop Programmes budget in coordination with Finance.

  • Support RD and Finance in developing Response Budget, ensuring strong alignment and coordination with Operations team during budgeting and budget management process.

  • Plan for Programmes Unit transition/integration with NO, where applicable.

Lead the programme planning process to ensure alignment with context, humanitarian needs, response strategy as well as operational feasibility and technical quality:

  • Support development of operational intent plan to align with funding allocations ensuring operational feasibility and

  • technical quality.

  • Support Sectors and Operations Director to draft response plan.

  • Work with Grants, Acquisition and Management (GAM) to coordinate grant acquisition.

  • Write Operational Intent inclusive of targets.

  • Prepare project RACIs (responsible, accountable, consulted, informed) for new grants.

Oversee donor liaison and advocacy is undertaken to resource operations plan to address humanitarian needs. The Response Programmes Director will ensure that the GAM team undertake the following activities:

  • Monitor and analyse donor opportunities to ensure they align with operational intent.

  • Communicate humanitarian needs identified through assessments, monitoring data and community feedback to in-country donors and Support Offices International Programmes Groups.

  • Represent World Vision with potential donors (ECHO, DFID, EU, OFDA, etc.) including bilateral, multilateral and corporate.

  • Collaborate with Advocacy to influence donor funding strategies when appropriate.

  • Liaises with SOs regarding donor priorities and opportunities for funding.

  • Support Finance in the allocation and tracking of response funding to ensure response strategic priorities are funded and effective leveraging of available funding.

  • Support mapping of all funding sources with Finance.

  • Support funding allocation process (Private Non Sponsorship & grant opportunities) in coordination with Finance, Response Director and Operations to reflect response strategic priorities, operational realities and ensure compliance with relevant funding regulations.

  • Support Finance to track donor funding allocation and commitments to ensure response strategic priorities are funded.

  • Oversee development and submission of project proposals to donors to resource operations plan.

  • Develop project proposals with Operations, Advocacy, Finance and relevant Support functions and ensure stakeholders have the opportunity to review proposals and raise issues prior to submission to donors.

  • Ensure proposals are aligned with the operational plan, sector DADDs and standards.

  • Ensure proposals are aligned with accountability standards and basic DME requirements.

  • Maintain donor and SOs communications to facilitate funding acquisition.

  • Support Finance to ensure an up-to-date funding matrix.

Ensure support for Finance to establish grant management system to guarantee fulfillment of donor requirements:

  • Support Finance to conduct grant orientation or grant start-up workshops for relevant staff.

  • Plan and manage donor reporting to ensure that all donor requirements are met.

  • Support Finance with monitoring of grants for compliance with grant requirements.

  • Oversee planning, implementation, analysis and sharing of findings from assessments and program monitoring.

The Response Programmes Director will ensure that the DME team undertake the following activities:

  • Design and implement community consultation processes to ensure understanding of World Visions role, planned interventions and provide opportunities for input and feedback into programme and project designs.

  • Design and implement Information Provision plan to ensure that accurate and reliable information about the programme is made available and shared with communities in a timely and accessible manner.

Establish and support implementation of complaint and feedback mechanisms:

  • Document, implement and monitor complaint and feedback systems to ensure timely responses to communities.

  • Consolidate and analyse community complaint information to inform Operations and response management of key issues raised by beneficiaries.

  • Coordinate Humanitarian Accountability planning and learning with other accountability focused INGOs and LNGOs.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 3-5 years in leadership role in the humanitarian assistance and development sector, with a significant portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Experience in program management and implementation of multi-sectoral emergency response projects.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Work experience as Program Officer at least for 1-3 years in a country other than the home country.

  • Strong team leadership skills.

  • Emotional Intelligence (self awareness, managing emotions and those of others, remaining calm/composed, dealing with ambiguity and change).

  • Understand Humanitarian Industry and have proven experience within a relief setting.

  • Effective in written and verbal communication in English.

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders.

Preferred:

  • Previous experience working in complex emergency/rehabilitation settings.

  • Experience coordination with INGOs and other key stakeholders-High degree of negotiation and persuasion skills.

  • Ability to work with a reasonable level of comfort in high tension and high security risk situations.

  • Ability to maintain performance expectations in diverse cultural contexts psychologically stressful environs and physical hardships.

  • Ability to facilitate the creation of cross-functional project teams and the development of national strategies.

  • Excellent time-management and prioritization.

  • Demonstrates openness and transparency.

Response Director

*Country location to be determined based on response.

*Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

PURPOSE OF POSITION:

The Response Director (RD) has primary responsibility for directing the response from strategy to implementation, inclusive of performance and oversight of all aspects of the response. She/he should develop and maintain an efficient, cohesive team, while ensuring effective coordination and relationships with the other agencies, officials, beneficiaries, donors and all areas of the Partnership.

KEY RESPONSIBILITIES:

Develop and monitor implementation of response strategy that addresses WV strategic goals to meet humanitarian needs:

  • Lead response strategy development with National Director (ND), Regional Leader (RL), Partnership Executive Team

  • (PET) and other senior stakeholders.

  • Ensure primary and secondary information on needs inform strategy formulation.

  • Ensure context analysis informs strategy development.

  • Consult with ND and RL to ensure National Office (NO) strategy and plans (including Child Wellbeing targets) are taken into account in

  • response strategy formulation.

  • Ensure strategy aligns with anticipated capacity.

  • Monitor appropriateness of strategy in addition to implementation of strategy and transition plans.

Ensure response is staffed to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to NO capacity building in the area of emergency response in coordination with NO leadership and Human Resources (HR).

  • Determine response organization structure with ND and HR.

  • Conduct high-level workforce planning with HR and mobilise surge functions as required.

  • Oversee the recruitment of the RDs direct reports.

  • Ensure defined accountabilities under the Emergency Management System (EMS) are clear for each function including Term of Reference (TOR) objectives and qualitycriteria.

  • Ensure HR works with EMS functions to identify workforce requirements.

  • Ensure HR plans for capacity building with EMS functions.

  • Ensure HR develops performance planning and review processes that include quality criteria.

  • Ensure HR establishes a staff care function and mechanisms that support staff well-being.

  • Consult ND to plan Response team transition/integration.

  • Ensure adequate internal communications mechanisms are in place to ensure policies, information and decisions are shared with staff as appropriate.

Establish and maintain effective working relationships with humanitarian actors, government representatives, World Vision stakeholders, the media and general public:

  • Represent the response in Partnership Executive Team and Partnership Coordination Team (PCT) (where activated).

  • Identify and highlight areas of conflict to Response Senior Management Team (SMT), ND, RL and Partnership

  • Executive Committee (where activated).

  • Create and maintain collaborative relations and where appropriate partnerships with government, other NGOs, UN

  • agencies, civil society, churches, bi-lateral missions and donors.

  • Participate in consortium meetings and Response related national coordination meetings.

  • Ensure World Vision is represented at relevant technical and coordination mechanisms in-country.

  • Serve as an organizational spokesperson for media interviews, advocacy initiatives and other public events.

Develop and plan response to achieve response strategy goal and objectives:

  • Provide oversight to funding allocation (i.e. Private Non-sponsorship or PNS, grants, etc) to ensure alignment with

  • strategy and humanitarian needs.

  • Ensure response programme development meets World Vision and international standards.

  • Ensure that adequate funding to address humanitarian needs is acquired.

  • Ensure Advocacy staff are empowered to integrate advocacy across sectors and to develop child-focused advocacy positions which are aligned with strategy and organisational priorities, in strong alignment with NO and Response

  • Operations teams.

  • Facilitate the signing of MOUs and contracts, with donors, Support Offices (SOs) and other relevant stakeholders.

  • Ensure appropriate waivers are in place to facilitate timely response implementation.

Implement response programme in accordance with commitments to meet international and WV standards:

  • Ensure that accessible beneficiary feedback mechanisms are established and functioning.

  • Ensure staff establish community accountability methods across all of the response program.

  • Monitor and identify risks to programme quality and coordinate resources to address them.

  • Ensure that all programmes are implemented, monitored and evaluated according to set plans and that agreements

  • with donors, SOs and other stakeholders are adhered to.

  • Ensure management meetings address quality risks, relevant monitoring data and community feedback.

  • Initiate resourcing mechanisms and ensure financial and material (in-kind) resources are managed according to WV

  • standards, donor and SO agreements.

Initiate response funding mechanisms with support of ND, RL & Regional HEA Director (RHEAD):

  • Ensure that funding is managed and accounted for in compliance with donors and Support Offices agreements and WV standards.

  • Ensure that programme and projects audits are planned and conducted as per WV audit regulations and donor government requirements.

  • Ensure that audit reports are responded to and recommendations implemented.

Ensure that response meets World Vision minimum quality standards and supports program improvement, reflection, learning and innovation:

  • Ensure previous response learnings from Global learning facilitator are reviewed in program design.

  • Encourage the incorporation of best practice and innovation in program design.

  • Ensure all functions have quality planning sessions to meet quality objectives of their TOR.

  • Ensure achievement level of all function quality objectives is monitored monthly and reported.

  • Ensure risks that prevent the achievement of quality objectives are reported and rapidly addressed.

  • Ensure mechanisms are established to identify, document, and share lessons learned with Partnership.

Oversee Security function, planning and implementation to ensure response staff and organisational safety and security:

  • Ensure staffing of Security function.

  • Provide oversight to implementation of security protocols as per CSR.

  • Facilitate inter-agency coordination for information sharing and intelligence sharing.

Ensure response internal and external reporting requirements are met:

  • Liaise with Programmes and Info Management to ensure internal and external reporting requirements are planned for

  • and reports are prepared.

  • Review and submit partnership programme reports.

  • Prepare and submit monthly management reports.

  • Ensure internal response coordination & information sharing mechanisms are functioning.

Ensure that response staff have appropriate housing, offices and information/communication systems:

  • Ensure that staff have access to appropriate office space/equipment, information/communication systems/equipment

  • and other facilities which enable them to carry out their responsibilities.

  • Ensure that all response vehicles and other equipment are well managed and maintained.

  • Where necessary, ensure that relevant staff have access to appropriate housing.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 5-7 years in leadership role in the humanitarian assistance and development sector, with a significant

  • portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Experience in serving as an organizational spokesperson to media and other external audiences.

  • Effective in written and verbal communication in English.

Preferred:

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders as well

  • as staff.

  • Ability to work in coordination with other humanitarian organizations.

  • Ability to analyse and make decisions in challenging situations in the absence of specific guidance and/or full

  • information.

  • Ability to communicate and model to staff positive behaviours which help them remain resilient and effective in dynamic and high pressure environments.

Work Environment:

  • Work hours are often in excess of 12 hours per day during difficult periods of the response.

  • Responses are often mounted in insecure or natural disaster-prone contexts, which may disrupt normal work patterns

  • and generate staff safety issues.

  • Work and housing environments may at times be well below normal standards in terms of facilities, equipment, food availability and hygiene.

Response Operations Director

*Country location to be determined based on response.

*Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

PURPOSE OF POSITION:

Response Operations Director leads the Operations team and oversees the implementation of the response activities. He/she transforms the response strategy into implemented reality, managing day-to-day sector activities and providing technical guidance to the Programmes team for design and programme quality.

KEY RESPONSIBILITIES:

Ensure program planning is informed by technical standards and operational viability:

  • Contribute to planning of sector requirements for people, funding and supplies.

  • Ensure all program designs are based on needs assessment findings (primary & secondary data) and analysis,

  • targets the most vulnerable/chronically and is operationally viable.

  • Ensure all programs refer to technical standards, consider government standards and are aligned with Strategic

  • Guidance and Do-Assure Dont Do (DADDs) for the First Phase of Emergency Responses and Sector Packages.

  • Ensure inclusion of advocacy issues and cross cutting themes are considered in design.

  • Ensure programs and projects are measured according to technical standards and Child Well-being targets.

  • Ensure Operations Plans are developed and implemented with community engagement, taking into account local capacities and utilising Do No Harm/Local Capacities for Peace (DNH/LCP).

Establish, lead, resource and staff Operations unit to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to National Office (NO) capacity building in the area of emergency response in coordination with NO

  • leadership and Human Resources (HR).

  • Determine Operations organisational structure and staffing plan with HR.

  • Monitor recruitment and deployment of Operations staff and plan for capacity development.

  • Ensure Operations staff handovers are conducted.

  • Develop Operations budget in coordination with Finance, ensuring strong alignment and coordination with

  • Programming team during budgeting and budget management process.

  • Plan for Operations transition/integration.

Conduct response operational planning to ensure effective coordination and timely delivery of response activities:

  • Plan and facilitate detailed operational plan and delegate responsibilities to carry out plan.

  • Ensure Accountability mechanisms are in place for Community and stakeholder feedback.

  • Planning process considers community requirements (i.e. timelines) and progress is monitored by Design, Monitoring & Evaluation (DME).

  • Facilitate planning between sectors to meet overall program goals.

  • Facilitate requirements planning with Support Services.

  • Ensure collaborative planning with external stakeholders such as UN Agencies, other NGOs and Government ministries where possible through coordination mechanisms.

Oversee implementation and monitoring of operations to ensure achievement of response goals and objectives and inform operational improvement:

  • Monitor results against sector plans and address identified issues.

  • Monitor expenditure reports and take corrective action with Finance and Programs.

  • Review Monitoring & Evaluation (M&E) and Accountability data with Sectors and Programs to identify and address any issues for operational improvement.

  • Review context analysis with Programs and Liaison for Operational Intent adaptation.

  • Review findings of learning events and evaluations with Programs to make operational improvements.

  • All evaluations of sector interventions are planned with DME to assess effectiveness and timeliness.

Oversee development and implementation of operations reporting systems to support timely and accurate reporting:

  • Establish and implement internal reporting system in coordination with DME.

  • Ensure Operations provide input for grant/donor and program milestone and reports to Programs.

  • Write report on quality risks and their resolution and submit to Response Director on regular basis.

  • Ensure that Operations meets reporting requirements for Clusters, Ministries and/or in-country stakeholders.

Ensure implementation of response operations according to safety standards with support from the Security function:

  • Organise security assessments for all field operations that inform a security plan.

  • Implement the recommendations of the security plan for all field operations.

  • Ensure security incident reporting protocols are complied with by operations staff.

  • Ensure Operations staff adhere to security standards for staff movement and communications.

  • Work with Security to ensure safe and effective Civil/Military relationships with armed actors.

Ensure operations meet WV minimum quality standards and support improvement, reflection, learning and innovation in sectors:

  • Ensure previous sectors learning from Global Learning Facilitator are reviewed.

  • Encourage the incorporation of sector best practice and innovation.

  • Ensure sector have a quality plan to meet quality criteria and minimum sector standards.

  • Ensure achievement of all function quality criteria is monitored and reported regularly.

  • Ensure risks limiting achievement of objective to quality criteria are reported & rapidly addressed.

  • Ensure mechanisms are established to identify, document, and share function lessons learned.

Coordinate with Support Services function for ongoing provision of funds, staff, equipment, vehicles and supplies to ensure timely implementation of operations:

  • Ensure Ops submit clear and timely budgets and funds requests to Finance.

  • Ensure Ops submit clear and timely staff plans to HR and immediately advises on changes.

  • Ensure Ops follow Finance procedures to rapidly process payments to suppliers.

  • Ensure Ops submit vehicle requirements to logistics and follow vehicles management guidelines.

  • Ensure Ops submit communications requirements to ICT and follow ICT procedures.

  • Address delays in Support Services to Response Manager for rapid resolution and waivers.

Identify, report and refer operational blockages caused by external actors to Liaison to be addressed through external advocacy:

  • Establish operation team protocols where sector and geographic leads identify and report where external actors are

  • delaying/preventing implementation.

  • Refer issues delaying implementation to Liaison to resolve through inter-agency coordination and/or government

  • relations.

  • Ensure protection issues are reported and addressed in coordination with Advocacy.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 5-7 years in leadership role in the humanitarian assistance and development sector, with a significant

  • portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Experience in program management and implementation of multi-sectoral emergency response projects.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Strong team leadership skills.

  • Emotional intelligence (self awareness, managing emotions and those of others, remaining calm/composed, dealing

  • with ambiguity and change).

  • Effective in written and verbal communication in English.

  • Academic and on-the-job training in at least one of the support services or response-sector relevant areas.

Preferred:

  • Understanding of the international humanitarian system, particularly the systems, structures and key actors.

  • Understanding of the key accountabilities that must be maintained in a response (beneficiaries, donors, peers).

  • Ability to lead operational planning processes.

  • Strong communication skills (oral and written) with ability to express ideas and concepts clearly and persuasively with

  • senior internal and external stakeholders.

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders as well

  • as staff.

  • Ability to work in coordination with other humanitarian organizations.

  • Ability to analyse and make decisions in challenging situations in the absence of specific guidance and/or full information.

  • Ability to communicate and model to staff positive behaviors which help them remain resilient and effective in

  • dynamic and high pressure environments.