World Vision International

Job Opportunities in United Kingdom

Current Opportunities

Marketing Officer

Marketing Officer, Sponsorship Experience

Salary: £27,000 per annum, depending on experience + good range of benefits

Contract: Permanent 36.5 hours per week

Based: Milton Keynes

World Vision is an international children’s charity working with children, their communities, and with supporters and partners, in almost 100 countries.

Through long-term development projects, emergency responses and advocacy we’ve helped bring lasting change to millions of children, over more than 60 years. And as a Christian organisation, everything we do is motivated by our faith as we strive to reflect God’s unconditional love.

Work for World Vision UK and you will be part of a truly global Partnership, building brighter futures for vulnerable children.

Job Purpose

Looking for a new marketing role, but one where you can also really make a difference?

We have an exciting opportunity for an experienced fundraising or marketing professional to join the Sponsorship Experience team within our Public Engagement Group. Child sponsorship is the team's core product, and in this role, you’ll take an active lead in delivering a high value sponsorship experience through multi-channel marketing campaigns. These will drive supporter loyalty and satisfaction, helping bring to life the change supporters are making in the lives of the world’s most vulnerable children.

In the team we love the fact that each day is different - from creating concepts, briefing, copywriting, and design, through to project and agency management, data selection, analysis and insight. Within this role, you'll deliver exceptional experiences for our World Vision child sponsors through the development and delivery of timely, high-value and inspiring multi-channel marketing campaigns that demonstrate the difference their sponsorship is making. This in turn increases sponsor loyalty and retention and deepens engagement between the sponsor and child.

You will create compelling copy content, as well as manage relationships with our design, print, digital and film agencies, so that you work collaboratively to produce emotive communications that ‘reach’ our supporters and bring to life the change they are making. This role will give you the opportunity to develop new and innovative ways of communicating the impact our supporters are making. It will be your job to ensure our sponsor communications truly reflect World Vision’s mission and Christian ethos to our diverse supporter base.

Working alongside our data team, you'll have the chance to understand supporter behaviour, as well as measure results and capitalise on future activities and campaigns. You will plan, build and extract data using our CRM system and work with other data stakeholders in the organisation.

With a relevant degree in direct and/or digital marketing or fundraising, and a good level of direct marketing, statistics and data analysis/insights experience, you will be an excellent communicator with a creative outlook, have an eye for detail and fantastic relationship-building skills. You will relish the opportunity to deliver multi-channel campaigns and use data and customer insights to help develop new ideas.

As an active Christian, this role offers you the opportunity to integrate your Christian faith and be sensitive to its various expressions across cultures and denominations.

In addition to the salary offered, we offer good benefits including pension, generous holiday entitlement and free parking (MK).

Please click here to view the full job description

Interested in joining the team? Along with your CV, please write a covering letter explaining: 1) Why you want the role and 2) How your experience meets the requirements set out in the Job Description. Please outline how you meet each of the core capabilities required for the role and give specific examples where you can.

Please upload your CV of full employment history explaining any gaps of employment and reasons for leaving your previous employer. This must be accompanied with a covering letter stating how you meet the essential criteria given in the Job Description.

Closing Date for applications: 15th July 2019

Interview Dates: week commencing 22nd July 2019

World Vision UK is an Equal Opportunities Employer. We value diversity and aspire to reflect this in our workforce. We welcome applications from people representing all sections of the community. World Vision UK also operates flexible working policies and practices.

As a child focused organisation, World Vision UK is committed to the safeguarding of children, therefore any offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check.

By submitting your application, you understand and accept that World Vision UK will process the data you provide for the purposes of your application and in accordance with the World Vision UK - Job Applicant Privacy Notice (click here).

No agencies please.

Supporter & Field Relations Team Member

Supporter & Field Relations Team Member

Salary: £18,443 per annum + good range of benefits

Contract: Permanent 36.5 hours per week

Based: Milton Keynes

World Vision is an international children’s charity working with children, their communities, and with supporters and partners, in almost 100 countries.

Through long-term development projects, emergency responses and advocacy we’ve helped bring lasting change to millions of children, over more than 60 years. And as a Christian organisation, everything we do is motivated by our faith as we strive to reflect God’s unconditional love.

Work for World Vision UK and you will be part of a truly global Partnership, building brighter futures for vulnerable children.

Job Purpose

We are seeking an intelligent and ambitious new member of our Supporter Care team.

The Supporter Care Team is at the heart of World Vision and is the first point of contact for our 70,000 supporters and the public. The successful candidate will use their excellent communication skills and proactivity to handle all interactions with supporters professionally and empathetically, and to identify opportunities to encourage supporters to increase their support.

You will need to have:

  • Outstanding communication skills

  • Strong problem solving and decision-making

  • The ability to organise and prioritise your own workload

  • A strong team working ethos

  • A desire to develop your skills and knowledge

  • An interest in international development and fundraising

As an active Christian, this role offers you the opportunity to integrate your Christian faith and be sensitive to its various expressions across cultures and denominations.

In addition to the salary offered, we offer good benefits including pension, generous holiday entitlement and free parking (MK).

Please click here' to view the full job description.

Please upload your CV of full employment history explaining any gaps of employmentand reasons for leaving your previous employer. This must be accompanied with a covering letter stating how you meet the essential criteria given in the Job Description.

Closing Date for applications: 2nd July 2019

Interview Dates: w/c 8th July 2019

World Vision UK is an Equal Opportunities Employer. We value diversity and aspire to reflect this in our workforce. We welcome applications from people representing all sections of the community. World Vision UK also operates flexible working policies and practices.

As a child focused organisation, World Vision UK is committed to the safeguarding of children, therefore any offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check.

By submitting your application, you understand and accept that World Vision UK will process the data you provide for the purposes of your application and in accordance with the World Vision UK - Job Applicant Privacy Notice (click here).

No agencies please.

Corporate Services Administrative Coordinator

PURPOSE OF POSITION:

Based in the United Kingdom, the Administrative Coordinator provides support to the different departments located in the London Executive Office (LEXO). The position requires coordinating the different aspects of office operation/administration and other services offered by corporate services.

KEY RESPONSIBILITIES:

  • Administrative Coordinator will report to the Global Corporate Services Manager with a matrix reporting to the location leader in LEXO.

  • The Admin Coordinator will be involved in the day-to-day operations for both Corporate Services and Facilities Management and will be the administration/emergency point of contact (POC) for the office.

  • Maintain office health and safety compliance according to Health and Safety Authority (HSA). Ensures updated security and emergency preparedness documents are in compliance for fire safety, drill evacuation/emergency action plans, first aid/CPR/AED training and other training documentation.

  • Oversees facilities maintenance schedule and coordination of scheduled improvements. Implements technologies necessary to enhance the facilities request for streamlining across all offices.

  • Provide resources for on/off-site meeting venues (periodically when there is no hosting department), provide invitation letters, maintain FOB accessibility and registry, update address group list WVIAllUkStaff and manages devotion schedule.

  • Event coordination for Day of Prayer, Christmas lunch and other events when required.

  • Works with Corporate Services Manager in creating SOP (Standard Operating Procedures) and a BCP (Business Continuity Plan).

  • Process annual Global Asset Verification.

  • Oversees renovation work, direct communication with vendors, landlords, and site facilities manager ensuring lease agreement adherence. Attends Stockley Park Tenants and Security as needed.

  • Sources vendors and works with procurement for purchasing or leasing of equipment and maintenance service contracts. Oversees the CS budget, payment processing through ProVision and adhere to best stewardship practices to keep in line with the annual budget. Work towards identifying cost avoidance or expense reduction opportunities and implements effective and efficient strategies that can be standardized.

KNOWLEDGE, SKILLS & ABILITIES:

  • 5-10 years of experience in office management and administration with C-level executives.

  • IOSH (Institution of Occupational Safety and Health) Qualification

  • http://www.sja.org.uk/sja/training-courses/courses-for-the-workplace/health-and-safety/managing-safely-iosh.aspx

  • Be knowledgeable and show an understanding of local statutory and regulatory requirements pertaining to managing facilities safely (and its affects to LEXO).

  • Must be knowledgeable in basic accounting processes.

  • Excellent computer literacy (MS Office, Lotus Notes).

  • Effective communication (verbal and written) and negotiation skills.

  • Ability to work in cross-functional team environments as well as independently.

  • Ability to organise, plan and coordinate multiple projects/tasks in detail and with high sense of urgency.

  • Possess the ability to effectively work with all levels of management and staff and various personalities and learning styles.

  • Must be able to accurately interpret customer needs, assess requirements and identify solutions.

  • Strong organisational and multi-tasking abilities.

  • Ability to work responsively in a fast-paced environment and accomplish multiple tasks simultaneously.

  • Excellent interpersonal communication skills with the ability to build rapport with staff and senior leadership.

  • Able to effect and influence vendors and customers to ensure compliance and best processes for the region.

  • IOSH Managing Safely Certificate (Institution of Occupational Safety and Health).

Preferred Skills, Knowledge and Experience:

  • Good time management and prioritisation skills.

  • Must understand accounting processes.

  • Coordinating projects and office management functions.

  • Previous experience in this line of work.

People & Culture (HR) Business Partner (Global Centre)

*Preferred location: Victoria, UK. Other locations to be determined by home country of successful candidate where VF/WVI is registered to operate.

ORGANISATIONAL BACKGROUND:

VisionFund International (VFI) is the world’s largest Christian microfinance network. For more than a decade we have been improving the lives of children across the developing world, as we provide small loans and other financial services to families struggling in poverty.

As the microfinance subsidiary of World Vision, the world’s largest Christian relief, development and advocacy organisation, VisionFund works in 29 countries through our network of affiliated microfinance institutions (MFIs) located across the globe in Africa, Asia, Latin America and Eastern Europe. We have around 7,000 staff. We have an outstanding loan portfolio of nearly US$ 535 million, serve over 1.2 million active borrowers and impact the lives of over 4 million children each year.

Sharing the same vision as World Vision, VisionFund seeks to provide life in all its fullness to children as their parents receive small loans, improve their businesses and increase their ability to care for their children as family incomes multiply.

PURPOSE OF POSITION:

The P&C Business Partner plays a crucial role in the execution of the People and Culture Strategy. Partnering with Business Leaders in our ‘Global Centre’ the BP helps them to achieve strategic business objectives through their virtual teams. The BP advises and coaches managers and employees in all elements of employee life cycle and talent management, including proactively identifying current and future people implications. The BP works collaboratively with World Vision International’s HR Centers of Excellence, specialists and Shared Services to develop and deliver integrated HR solutions, including workforce planning, performance management, succession planning, employee relations and leadership development.

This position will support VF senior leaders in aligning organizational strategies, goals and priorities with VisionFund’s mission and values. The post holder will encourage the use of innovative People Management and OD tools and practices to reinforce and positively change beliefs, attitudes, operating models and structure of organizations so that VisionFund International staff can better adapt to new technologies, markets and strategic changes.

This role will also play a role in designing and coordinating HR metrics and the creation and implementation of new/revised policies and project management of new initiatives e.g. related to talent management. This role also project manages designated global initiatives for the network of microfinance institutions (MFIs).

Applications from candidates with expertise in Organisation Development, Talent Management and/or Leadership Development would be particularly welcomed.

KEY RESPONSIBILITIES:

Function as a Strategic Partner with managers, including:

  • Act as a thought partner with managers to improve people-related priorities in the business unit (VisionFund GC).

  • Assist leaders in VisionFund GC with strategic planning and forecasting needs regarding people and culture, including leading on workforce planning for VisionFund GC and keeping VisionFund’s recruiter updated on upcoming needs.

  • Provide assistance and guidance to line management on a broad range of human resource policies, programs, and practices.

  • Act as an initial point of contact and intermediary for managers in assigned business unit (VisionFund GC).

  • Coach business leaders and managers to improve people management and development.

  • Maintain current understanding of the client’s department, strategy, people-related issues by becoming a valuable member of client's leadership team.

  • Participate in the development of the annual P&C strategic plan.

Become an Employee Champion acting as the main intermediary for employees and management in the VisionFund GC.

  • Implement HR-related programs within client group, such as reward and recognition programs and staff development initiatives.

  • Provide guidance, support and training to managers and employees on employee relations issues.

  • Assist line management with issues related to promotions, performance reviews, employee relations cases, terminations, etc.

  • Actively investigate and recommend solutions to employee relations issues in a quick and efficient manner, with access to legal counsel.

Act as a Change Agent for VisionFund, working to:

  • Collaborate with business leaders to design organizational structures, job roles, and talent management processes to drive organizational strategy.

  • Function as HR lead for clients going through organizational restructures, including providing consultancy to business leaders regarding the planning and communication.

  • of organizational changes.

  • Evaluate the impact of proposed changes on employees, and manage change to minimize disruption to the business.

  • Advise leaders on the need for and development of a people plan for each department.

  • Actively partner with business leaders and work with them to collaboratively identify practice improvement.

  • Run P&C related training and facilitate teambuilding sessions.

  • Help team leaders to make use of appropriate psychometric assessments and teambuilding tools (Birkman, MBTI, Insights, Lencioni, etc.)

  • Provide conflict resolution support, when appropriate acting as a neutral mediator.

Act as a Functional Expert who works to:

  • Scan the broader business environment on an ongoing basis for trends and issues that may affect talent management in the organization. Provide thought leadership on issues that could affect the VisionFund workforce.

  • Maintain a current knowledge of legislation and regulations that relate to HR issues, and take the lead on developing appropriate policies and procedures for VisionFund’s Global Centre and/or network of MFIs.

  • Analyze a broad range of HR data to identify valid insights, and convert these insights into recommendations the business can use to make decisions

  • Apply rigorous project management techniques to planning and implementing cross-functional P&C initiatives that support current and future business strategies.

  • Coordinate with P&C department functional experts and other departments to deliver on business requests and solve business problems.

  • Communicate regularly with P&C colleagues to exchange information and provide ongoing collaboration and problem resolution.

  • Provide consulting services related to career management

  • Point of contact on individual employees’ compensation, vacation, benefits, rights, etc if questions are escalated by P&C Officer. For example promotions, policy exceptions, job descriptions including Hay job evaluation, employment laws in various jurisdictions, leaves of absence, policy interpretation.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Significant human resources experience, with a minimum of a Bachelor degree or professional HR qualification

  • Previous experience in an HR Business Partner role, HR Generalist role or related high level specialist role in HR/OD.

  • Strong consulting skills and experience influencing and interacting with executives.

  • Thorough knowledge of human resource management practices and sensitivity to international differences

  • Demonstrated HR experience in a multi-unit business environment.

  • Proficient in coaching, mediating, influencing, facilitation, presentation, communication, data analysis and problem solving.

  • Excellent written and oral communication skills. Able to communicate complex ideas and business concepts in accessible terms.

  • Proven ability to exercise excellent professional judgment

  • Thorough knowledge of employment legislation in at least one of the countries where VisionFund Global Centre staff are based.

Preferred Knowledge, Technical Skills and Experience:

  • Hay job evaluation qualification.

  • Experience within Ulrich’s Business Partner model.

  • Membership of a professional HR/Personnel Management body.

  • Experience working in emerging markets.

  • Experience organising expatriate assignments.

Work Environment/Travel:

  • This is a varied and fast-paced role within a multicultural and multi-location workforce, with development opportunities within both Microfinance and HR & OD.

  • This role is in a small team of People and Culture professionals, who are committed to excellent customer service and dedicated to our double bottom line of social impact and financial sustainability.

  • There is a requirement to travel nationally and internationally up to 4 times per year.

  • This role can be based in any location where WVI has a registration to employ staff, as long as time zones are compatible with key stakeholders for the role.

VisionFund International aims to be a diverse and inclusive organisation and candidates of all backgrounds and cultures are encouraged to apply. We aspire for all employees to feel their work is fulfilling and see their valuable contribution to an organisation working to provide long-term sustainable solutions to the world’s most vulnerable people.

Response Programmes Director

*Country location to be determined based on response.

*Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

PURPOSE OF POSITION:

The Response Programmes Director oversees/leads the Sector Programming Team, including Program Officer(s), Design Monitor Evaluation (DME), Humanitarian Accountability and Information Management. The Programme Director supports the Response Director (RD) and Operations Director (OD) in designing the response strategy and operations plan and works in close coordination with both.

The Response Programmes Director is responsible to manage grant acquisition, assessments, monitor and humanitarian accountability and liaises with Support Offices (SOs), and international donors.

Response Programmes Director is part of the Response Senior Leadership Team. Response Programmes Director will coordinate/advise with Response Director (RD)/Senior Leadership Team (SLT) go or no go for proposals.

KEY RESPONSIBILITIES:

Establish, lead, resource and staff the programmes unit to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to National Office (NO) capacity building in the area of emergency response in coordination with NO leadership and Human Resources (HR).

  • Determine Programmes organisational structure and staffing plan with HR.

  • Work with HR to recruit and deploy Programmes staff and plan for capacity development.

  • Ensure Programmes staff handovers are conducted.

  • Develop Programmes budget in coordination with Finance.

  • Support RD and Finance in developing Response Budget, ensuring strong alignment and coordination with Operations team during budgeting and budget management process.

  • Plan for Programmes Unit transition/integration with NO, where applicable.

Lead the programme planning process to ensure alignment with context, humanitarian needs, response strategy as well as operational feasibility and technical quality:

  • Support development of operational intent plan to align with funding allocations ensuring operational feasibility and

  • technical quality.

  • Support Sectors and Operations Director to draft response plan.

  • Work with Grants, Acquisition and Management (GAM) to coordinate grant acquisition.

  • Write Operational Intent inclusive of targets.

  • Prepare project RACIs (responsible, accountable, consulted, informed) for new grants.

Oversee donor liaison and advocacy is undertaken to resource operations plan to address humanitarian needs. The Response Programmes Director will ensure that the GAM team undertake the following activities:

  • Monitor and analyse donor opportunities to ensure they align with operational intent.

  • Communicate humanitarian needs identified through assessments, monitoring data and community feedback to in-country donors and Support Offices International Programmes Groups.

  • Represent World Vision with potential donors (ECHO, DFID, EU, OFDA, etc.) including bilateral, multilateral and corporate.

  • Collaborate with Advocacy to influence donor funding strategies when appropriate.

  • Liaises with SOs regarding donor priorities and opportunities for funding.

  • Support Finance in the allocation and tracking of response funding to ensure response strategic priorities are funded and effective leveraging of available funding.

  • Support mapping of all funding sources with Finance.

  • Support funding allocation process (Private Non Sponsorship & grant opportunities) in coordination with Finance, Response Director and Operations to reflect response strategic priorities, operational realities and ensure compliance with relevant funding regulations.

  • Support Finance to track donor funding allocation and commitments to ensure response strategic priorities are funded.

  • Oversee development and submission of project proposals to donors to resource operations plan.

  • Develop project proposals with Operations, Advocacy, Finance and relevant Support functions and ensure stakeholders have the opportunity to review proposals and raise issues prior to submission to donors.

  • Ensure proposals are aligned with the operational plan, sector DADDs and standards.

  • Ensure proposals are aligned with accountability standards and basic DME requirements.

  • Maintain donor and SOs communications to facilitate funding acquisition.

  • Support Finance to ensure an up-to-date funding matrix.

Ensure support for Finance to establish grant management system to guarantee fulfillment of donor requirements:

  • Support Finance to conduct grant orientation or grant start-up workshops for relevant staff.

  • Plan and manage donor reporting to ensure that all donor requirements are met.

  • Support Finance with monitoring of grants for compliance with grant requirements.

  • Oversee planning, implementation, analysis and sharing of findings from assessments and program monitoring.

The Response Programmes Director will ensure that the DME team undertake the following activities:

  • Design and implement community consultation processes to ensure understanding of World Visions role, planned interventions and provide opportunities for input and feedback into programme and project designs.

  • Design and implement Information Provision plan to ensure that accurate and reliable information about the programme is made available and shared with communities in a timely and accessible manner.

Establish and support implementation of complaint and feedback mechanisms:

  • Document, implement and monitor complaint and feedback systems to ensure timely responses to communities.

  • Consolidate and analyse community complaint information to inform Operations and response management of key issues raised by beneficiaries.

  • Coordinate Humanitarian Accountability planning and learning with other accountability focused INGOs and LNGOs.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 3-5 years in leadership role in the humanitarian assistance and development sector, with a significant portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Experience in program management and implementation of multi-sectoral emergency response projects.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Work experience as Program Officer at least for 1-3 years in a country other than the home country.

  • Strong team leadership skills.

  • Emotional Intelligence (self awareness, managing emotions and those of others, remaining calm/composed, dealing with ambiguity and change).

  • Understand Humanitarian Industry and have proven experience within a relief setting.

  • Effective in written and verbal communication in English.

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders.

Preferred:

  • Previous experience working in complex emergency/rehabilitation settings.

  • Experience coordination with INGOs and other key stakeholders-High degree of negotiation and persuasion skills.

  • Ability to work with a reasonable level of comfort in high tension and high security risk situations.

  • Ability to maintain performance expectations in diverse cultural contexts psychologically stressful environs and physical hardships.

  • Ability to facilitate the creation of cross-functional project teams and the development of national strategies.

  • Excellent time-management and prioritization.

  • Demonstrates openness and transparency.

Response Director

*Country location to be determined based on response.

*Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

PURPOSE OF POSITION:

The Response Director (RD) has primary responsibility for directing the response from strategy to implementation, inclusive of performance and oversight of all aspects of the response. She/he should develop and maintain an efficient, cohesive team, while ensuring effective coordination and relationships with the other agencies, officials, beneficiaries, donors and all areas of the Partnership.

KEY RESPONSIBILITIES:

Develop and monitor implementation of response strategy that addresses WV strategic goals to meet humanitarian needs:

  • Lead response strategy development with National Director (ND), Regional Leader (RL), Partnership Executive Team

  • (PET) and other senior stakeholders.

  • Ensure primary and secondary information on needs inform strategy formulation.

  • Ensure context analysis informs strategy development.

  • Consult with ND and RL to ensure National Office (NO) strategy and plans (including Child Wellbeing targets) are taken into account in

  • response strategy formulation.

  • Ensure strategy aligns with anticipated capacity.

  • Monitor appropriateness of strategy in addition to implementation of strategy and transition plans.

Ensure response is staffed to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to NO capacity building in the area of emergency response in coordination with NO leadership and Human Resources (HR).

  • Determine response organization structure with ND and HR.

  • Conduct high-level workforce planning with HR and mobilise surge functions as required.

  • Oversee the recruitment of the RDs direct reports.

  • Ensure defined accountabilities under the Emergency Management System (EMS) are clear for each function including Term of Reference (TOR) objectives and qualitycriteria.

  • Ensure HR works with EMS functions to identify workforce requirements.

  • Ensure HR plans for capacity building with EMS functions.

  • Ensure HR develops performance planning and review processes that include quality criteria.

  • Ensure HR establishes a staff care function and mechanisms that support staff well-being.

  • Consult ND to plan Response team transition/integration.

  • Ensure adequate internal communications mechanisms are in place to ensure policies, information and decisions are shared with staff as appropriate.

Establish and maintain effective working relationships with humanitarian actors, government representatives, World Vision stakeholders, the media and general public:

  • Represent the response in Partnership Executive Team and Partnership Coordination Team (PCT) (where activated).

  • Identify and highlight areas of conflict to Response Senior Management Team (SMT), ND, RL and Partnership

  • Executive Committee (where activated).

  • Create and maintain collaborative relations and where appropriate partnerships with government, other NGOs, UN

  • agencies, civil society, churches, bi-lateral missions and donors.

  • Participate in consortium meetings and Response related national coordination meetings.

  • Ensure World Vision is represented at relevant technical and coordination mechanisms in-country.

  • Serve as an organizational spokesperson for media interviews, advocacy initiatives and other public events.

Develop and plan response to achieve response strategy goal and objectives:

  • Provide oversight to funding allocation (i.e. Private Non-sponsorship or PNS, grants, etc) to ensure alignment with

  • strategy and humanitarian needs.

  • Ensure response programme development meets World Vision and international standards.

  • Ensure that adequate funding to address humanitarian needs is acquired.

  • Ensure Advocacy staff are empowered to integrate advocacy across sectors and to develop child-focused advocacy positions which are aligned with strategy and organisational priorities, in strong alignment with NO and Response

  • Operations teams.

  • Facilitate the signing of MOUs and contracts, with donors, Support Offices (SOs) and other relevant stakeholders.

  • Ensure appropriate waivers are in place to facilitate timely response implementation.

Implement response programme in accordance with commitments to meet international and WV standards:

  • Ensure that accessible beneficiary feedback mechanisms are established and functioning.

  • Ensure staff establish community accountability methods across all of the response program.

  • Monitor and identify risks to programme quality and coordinate resources to address them.

  • Ensure that all programmes are implemented, monitored and evaluated according to set plans and that agreements

  • with donors, SOs and other stakeholders are adhered to.

  • Ensure management meetings address quality risks, relevant monitoring data and community feedback.

  • Initiate resourcing mechanisms and ensure financial and material (in-kind) resources are managed according to WV

  • standards, donor and SO agreements.

Initiate response funding mechanisms with support of ND, RL & Regional HEA Director (RHEAD):

  • Ensure that funding is managed and accounted for in compliance with donors and Support Offices agreements and WV standards.

  • Ensure that programme and projects audits are planned and conducted as per WV audit regulations and donor government requirements.

  • Ensure that audit reports are responded to and recommendations implemented.

Ensure that response meets World Vision minimum quality standards and supports program improvement, reflection, learning and innovation:

  • Ensure previous response learnings from Global learning facilitator are reviewed in program design.

  • Encourage the incorporation of best practice and innovation in program design.

  • Ensure all functions have quality planning sessions to meet quality objectives of their TOR.

  • Ensure achievement level of all function quality objectives is monitored monthly and reported.

  • Ensure risks that prevent the achievement of quality objectives are reported and rapidly addressed.

  • Ensure mechanisms are established to identify, document, and share lessons learned with Partnership.

Oversee Security function, planning and implementation to ensure response staff and organisational safety and security:

  • Ensure staffing of Security function.

  • Provide oversight to implementation of security protocols as per CSR.

  • Facilitate inter-agency coordination for information sharing and intelligence sharing.

Ensure response internal and external reporting requirements are met:

  • Liaise with Programmes and Info Management to ensure internal and external reporting requirements are planned for

  • and reports are prepared.

  • Review and submit partnership programme reports.

  • Prepare and submit monthly management reports.

  • Ensure internal response coordination & information sharing mechanisms are functioning.

Ensure that response staff have appropriate housing, offices and information/communication systems:

  • Ensure that staff have access to appropriate office space/equipment, information/communication systems/equipment

  • and other facilities which enable them to carry out their responsibilities.

  • Ensure that all response vehicles and other equipment are well managed and maintained.

  • Where necessary, ensure that relevant staff have access to appropriate housing.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 5-7 years in leadership role in the humanitarian assistance and development sector, with a significant

  • portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Experience in serving as an organizational spokesperson to media and other external audiences.

  • Effective in written and verbal communication in English.

Preferred:

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders as well

  • as staff.

  • Ability to work in coordination with other humanitarian organizations.

  • Ability to analyse and make decisions in challenging situations in the absence of specific guidance and/or full

  • information.

  • Ability to communicate and model to staff positive behaviours which help them remain resilient and effective in dynamic and high pressure environments.

Work Environment:

  • Work hours are often in excess of 12 hours per day during difficult periods of the response.

  • Responses are often mounted in insecure or natural disaster-prone contexts, which may disrupt normal work patterns

  • and generate staff safety issues.

  • Work and housing environments may at times be well below normal standards in terms of facilities, equipment, food availability and hygiene.

Response Operations Director

*Country location to be determined based on response.

*Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

PURPOSE OF POSITION:

Response Operations Director leads the Operations team and oversees the implementation of the response activities. He/she transforms the response strategy into implemented reality, managing day-to-day sector activities and providing technical guidance to the Programmes team for design and programme quality.

KEY RESPONSIBILITIES:

Ensure program planning is informed by technical standards and operational viability:

  • Contribute to planning of sector requirements for people, funding and supplies.

  • Ensure all program designs are based on needs assessment findings (primary & secondary data) and analysis,

  • targets the most vulnerable/chronically and is operationally viable.

  • Ensure all programs refer to technical standards, consider government standards and are aligned with Strategic

  • Guidance and Do-Assure Dont Do (DADDs) for the First Phase of Emergency Responses and Sector Packages.

  • Ensure inclusion of advocacy issues and cross cutting themes are considered in design.

  • Ensure programs and projects are measured according to technical standards and Child Well-being targets.

  • Ensure Operations Plans are developed and implemented with community engagement, taking into account local capacities and utilising Do No Harm/Local Capacities for Peace (DNH/LCP).

Establish, lead, resource and staff Operations unit to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to National Office (NO) capacity building in the area of emergency response in coordination with NO

  • leadership and Human Resources (HR).

  • Determine Operations organisational structure and staffing plan with HR.

  • Monitor recruitment and deployment of Operations staff and plan for capacity development.

  • Ensure Operations staff handovers are conducted.

  • Develop Operations budget in coordination with Finance, ensuring strong alignment and coordination with

  • Programming team during budgeting and budget management process.

  • Plan for Operations transition/integration.

Conduct response operational planning to ensure effective coordination and timely delivery of response activities:

  • Plan and facilitate detailed operational plan and delegate responsibilities to carry out plan.

  • Ensure Accountability mechanisms are in place for Community and stakeholder feedback.

  • Planning process considers community requirements (i.e. timelines) and progress is monitored by Design, Monitoring & Evaluation (DME).

  • Facilitate planning between sectors to meet overall program goals.

  • Facilitate requirements planning with Support Services.

  • Ensure collaborative planning with external stakeholders such as UN Agencies, other NGOs and Government ministries where possible through coordination mechanisms.

Oversee implementation and monitoring of operations to ensure achievement of response goals and objectives and inform operational improvement:

  • Monitor results against sector plans and address identified issues.

  • Monitor expenditure reports and take corrective action with Finance and Programs.

  • Review Monitoring & Evaluation (M&E) and Accountability data with Sectors and Programs to identify and address any issues for operational improvement.

  • Review context analysis with Programs and Liaison for Operational Intent adaptation.

  • Review findings of learning events and evaluations with Programs to make operational improvements.

  • All evaluations of sector interventions are planned with DME to assess effectiveness and timeliness.

Oversee development and implementation of operations reporting systems to support timely and accurate reporting:

  • Establish and implement internal reporting system in coordination with DME.

  • Ensure Operations provide input for grant/donor and program milestone and reports to Programs.

  • Write report on quality risks and their resolution and submit to Response Director on regular basis.

  • Ensure that Operations meets reporting requirements for Clusters, Ministries and/or in-country stakeholders.

Ensure implementation of response operations according to safety standards with support from the Security function:

  • Organise security assessments for all field operations that inform a security plan.

  • Implement the recommendations of the security plan for all field operations.

  • Ensure security incident reporting protocols are complied with by operations staff.

  • Ensure Operations staff adhere to security standards for staff movement and communications.

  • Work with Security to ensure safe and effective Civil/Military relationships with armed actors.

Ensure operations meet WV minimum quality standards and support improvement, reflection, learning and innovation in sectors:

  • Ensure previous sectors learning from Global Learning Facilitator are reviewed.

  • Encourage the incorporation of sector best practice and innovation.

  • Ensure sector have a quality plan to meet quality criteria and minimum sector standards.

  • Ensure achievement of all function quality criteria is monitored and reported regularly.

  • Ensure risks limiting achievement of objective to quality criteria are reported & rapidly addressed.

  • Ensure mechanisms are established to identify, document, and share function lessons learned.

Coordinate with Support Services function for ongoing provision of funds, staff, equipment, vehicles and supplies to ensure timely implementation of operations:

  • Ensure Ops submit clear and timely budgets and funds requests to Finance.

  • Ensure Ops submit clear and timely staff plans to HR and immediately advises on changes.

  • Ensure Ops follow Finance procedures to rapidly process payments to suppliers.

  • Ensure Ops submit vehicle requirements to logistics and follow vehicles management guidelines.

  • Ensure Ops submit communications requirements to ICT and follow ICT procedures.

  • Address delays in Support Services to Response Manager for rapid resolution and waivers.

Identify, report and refer operational blockages caused by external actors to Liaison to be addressed through external advocacy:

  • Establish operation team protocols where sector and geographic leads identify and report where external actors are

  • delaying/preventing implementation.

  • Refer issues delaying implementation to Liaison to resolve through inter-agency coordination and/or government

  • relations.

  • Ensure protection issues are reported and addressed in coordination with Advocacy.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 5-7 years in leadership role in the humanitarian assistance and development sector, with a significant

  • portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Experience in program management and implementation of multi-sectoral emergency response projects.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Strong team leadership skills.

  • Emotional intelligence (self awareness, managing emotions and those of others, remaining calm/composed, dealing

  • with ambiguity and change).

  • Effective in written and verbal communication in English.

  • Academic and on-the-job training in at least one of the support services or response-sector relevant areas.

Preferred:

  • Understanding of the international humanitarian system, particularly the systems, structures and key actors.

  • Understanding of the key accountabilities that must be maintained in a response (beneficiaries, donors, peers).

  • Ability to lead operational planning processes.

  • Strong communication skills (oral and written) with ability to express ideas and concepts clearly and persuasively with

  • senior internal and external stakeholders.

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders as well

  • as staff.

  • Ability to work in coordination with other humanitarian organizations.

  • Ability to analyse and make decisions in challenging situations in the absence of specific guidance and/or full information.

  • Ability to communicate and model to staff positive behaviors which help them remain resilient and effective in

  • dynamic and high pressure environments.