World Vision International

Job Opportunities in United States

 

Current Opportunities

Graphic Designer

PURPOSE OF POSITION:

Incumbent will create visual concepts, by hand or using computer software, to communicate ideas that inspire, inform, or captivate consumers. They develop the overall layout and production design for advertisements, brochures, magazines, and corporate reports.

KEY RESPONSIBILITIES:

Creative and Technical Expertise:

  • Create design solutions for projects assigned and supervised by the Design Director that are practical, on brand, relevant and address the needs of the client, having ensured that all resource and information has been clearly defined and implemented.

  • Actively participate in the creative development and design execution of internal and donor facing marketing materials using best practices and principles of design.

  • Leverage fluency in InDesign, Illustrator, Photoshop, Acrobat, and other design tools to quickly and clearly translate ideas into solutions that meet client needs and expectations.

  • Maintain high design and production standards with the ability to work under pressure and tight deadlines.

Communication:

  • Communicate clearly, promptly and professionally throughout the design process.

  • Clearly document design details, material needs and specifications with the appropriate leaders/staff.

  • Inform team of additional support needs as required in order to meet scheduled deadlines.

  • Thoroughly, accurately, and succinctly document tasks and hours invested.

Collaboration:

  • Participate in creative and client meetings to help develop ideas/solutions that meet client needs and exceed expectations.

  • Work closely with writers and other creative staff to ensure the highest quality products.

  • Work collaboratively with team members when assigned to work as part of a team.

  • Review progress with Supervisor.

Miscellaneous:

  • Keep Christ central in individual and corporate life. Actively participate in and contribute to the spiritual disciplines of the organization (Christian conduct, devotions, chapel, prayer, worship); incorporate WV Core Values into decisions within scope of role.

  • Maintain awareness of corporate goals, objectives, organizational announcements, and activities. Reference and follow organizational policies and procedures, seeking clarity as needed.

KNOWLEDGE, SKILLS & ABILITIES:

  • Bachelor's degree or equivalent work experience (eight years).

  • Experience in computer graphics and production; 2 years.

  • Knowledge of design, with ability in software programs to produce written and design materials is required, as is a knowledge of Photoshop, Illustrator, InDesign and Acrobat.

  • General knowledge in Microsoft Office Suite preferred.

  • Additional familiarity with After Effects, Premier or Dreamweaver is also preferred.

Preferred Skills, Knowledge and Experience:

  • Demonstrates ability to adapt to new ways of doing things; is willing to attempt new ways to solve problems and maximizes performance and opportunity in a constantly changing work environment.

  • Accomplishes tasks thoroughly, showing concern for all the areas involved no matter how small, at the appropriate level for the task.

  • Effectively expresses ideas, thoughts and concepts verbally and in writing, using correct grammar, organization and structure, and effective presentation media and techniques. Use appropriate media and approach.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 10% of the time.

Reg. Programme Funding Manager, VisionFund (French speaking)

*Position location: Washington, D.C. or Dakar Senegal where V.F.I. is registered to operate. No relocation assistance available.

PURPOSE OF POSITION:

The VisionFund International (VFI) Regional Programme Funding Manager will develop and manage funding opportunities through grants, major donors and through National office programmes that support VFI’s network of microfinance institutions (MFIs) in keeping with VFI global strategy and funding priorities. This position will manage third party regional grant and major donor acquisition and compliance. The role will focus on largely on East Africa and Latin America but may need to support other regions as required. This includes contributing to and managing grant and donor funding opportunity pipeline, providing technical support, capacity building, project monitoring, and donor impact reporting. This role will ensure successful performance in identifying funding opportunities and building relationships with funders and World Vision Support and National offices, writing proposals, acquiring funding, monitoring donor funded projects and maintaining close relationships with MFI project staff, and managing projects for VFI’s ministry.

KEY RESPONSIBILITIES:

Funding Acquisition:

  • Manage all components of RFP response process -- review RFPs, profile opportunities, and ensure alignment with MFI funding priorities; vet with senior leadership and obtain approval.

  • Research and assess funding organizations.

  • Develop opportunity pipeline aligned with VFI strategic funding priorities.

  • Set up and support proposal development teams; create project workplan and ensure proposals and supporting documents are prepared to technical specifications and submitted on time.

  • Provide technical support and capacity building to field staff, Support Office staff and other members of the Fundraising team on proposal development, monitoring, reporting, and project management.

  • Support Programme Funding Director in identifying and achieving annual funding targets.

  • Within strategy, develop and manage key regional funder relationships with new and existing funders and World Vision Offices to achieve long-lasting global fundraising support.

Project Monitoring, and Management:

  • Monitor project compliance and implementation to ensure projects are delivered to specifications.

  • Support MFIs and ensure project impact reports are of high quality and submitted on time.

  • Build capacity of MFIs for managing projects.

  • Ensure contracts are reviewed and risks managed and funds flow effectively to MFIs.

Relationship Development and Networking:

  • Network with major regional third party funders to establish collaborative relationships, learn of opportunities, and enhance VFI's ability to gain donor funding and enhance VFI's reputation in the marketplace.

  • Develop and maintain relationships with key World Vision support and national office funding staff ensuring that the microfinance project model is understood and fundraising opportunities are maximized.

  • Attend sector seminars, training, communities of practice and forums where industry staff and/or funders meet with the objective of leveraging funding and partnerships for the VFI network.

  • Maintain knowledge of microfinance industry and trends including focus of targeted donors.

Systems, Processes, and Capacity Development:

  • Ensure outcomes of projects are high-quality and high-impact through ongoing monitoring and the execution of mid-term and final evaluations, operations research, etc.

  • Review field reports and findings/recommendations to determine and replicate best practices and apply lessons learned.

  • Support Programme Funding Director in developing fundraising processes, tools, and templates.

  • Contribute to proposal content libraries.

  • Contribute to streamlining Funding processes and documenting protocols and policies.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • University degree in international development, economics, or related field.

  • 5-8 years experience in grant making field, fundraising or corporate management setting dealing with senior management.

  • This role requires 5-8 years in Grants, major donor fundraising, or corporate management setting dealing with senior management. Preferably experience in humanitarian, international development, microfinance or financial institutions. Able to work in complex corporate culture and financial systems and ensure procedures internally and with third parties are well documented, monitored and executed. Creative and helpful at problem solving for both VFI and MFI’s. Able to work well with granting agencies, Support Offices, MFIs, and other VFI groups.

  • Excellent research skills and experience in developing funding opportunities.

  • Strong proposal-writing skills, persuasive writing, and complex document creation.

  • Knowledge of French (in addition to the requirement for English) would be an advantage.

  • MS Office competency.

Preferred:

  • Excellent management, communication, and relationship-building skills; must lead through influence and establish effective working relationships within MFIs in the region, with external partners, agencies and leaders in the microenterprise development field.

  • International experience is an important asset, particularly in emerging/developing countries.

  • Demonstrated good judgment and diplomacy, particularly in different cultures.

  • Creates processes with greater efficiency in mind, eliminating bureaucracy wherever possible.

  • Able to travel to remote areas where MFI’s work.

  • Effective coach, able to train people in VisionFund policies and procedures formally and informally.

  • Must be able to simultaneously manage multiple priorities and projects; ability to navigate complex stakeholder relationships effectively.

  • Must be cross-culturally sensitive as will work with associates from every area of the world.

  • Flexibility on hours to contact people within wide time zone differences is required.

  • Experience within the World Vision Partnership.

Work Environment:

  • The position requires ability and willingness to travel domestically and internationally up to 30% of the time.

MuleSoft Developer

*Preferred position location: Washington D.C., USA. Other locations to be determined by home country of successful candidate in Latin America & Caribbean, Africa or Asia Pacific Region.

PURPOSE OF POSITION:

Individuals working in an Application Developer II role work on multiple small to large, complex projects as a team member, sometimes as a project lead. Individuals working as an Application Developer II require increased skill in multiple technical environments and possess knowledge of a specific business area.

Individuals must be able to adjust to constant business change and as needed to proactively plan for changes that are likely to occur. Common types of changes include introduction of new organizations through mergers and acquisitions, the separation of parts of organization (as subsidiaries, or when the business changes direction), evolving goals and strategies and emerging technologies. These changes require integration of solutions that can impact the overall system development activity. Application Developers also provide client support, consultation and subject matter expertise for system development, maintenance and support.

Individuals within the Application Development job family work closely with clients, business analysts and team members to understand the business requirements that drive the analysis and design of quality technical solutions. These solutions must be aligned with business and IT strategies and are in compliance with the organization’s architectural standards. Application Developers are involved in the full systems life cycle and therefore are responsible for designing, coding, testing, implementing and supporting application software that is delivered on time and within budget. Responsibilities beyond development of software may include participation in component and data architecture design, technology planning, product evaluation, advanced testing processes and buy vs. build recommendations. Individuals also provide input to project plans related to the Application Development initiative.

Application Developers have a strong knowledge of programming languages used by the organization. They have experience in systems design and have a solid understanding of development, database development, testing, and integration methodologies. Knowledge of current and emerging IT products, services and processes is required.

KEY RESPONSIBILITIES:

Project Planning:

  • Participates in project planning process with IT business analysts and team members.

  • May develop work plan timelines and manages work flows to meet project timeframes.

Design:

  • Identifies technical requirements.

  • Creates technical design specifications and assists in sizing technical requirements.

Code and Test:

  • Codes applications using a disciplined development process and in accord with the company’s standard development process (SDLC).

  • Integrates solutions with other applications and platforms outside the framework.

  • Creates data extracts and reports from system based requirements.

  • Develops, executes and documents test plans.

Deployment:

  • Assists in the deployment of new modules, upgrades and fixes to the production environment.

  • Makes modules production-ready by moving them to libraries, completing forms, following procedures, completing version control documents, etc.

Maintenance (Break/Fix):

  • Provides ongoing maintenance of applications.

  • Participates in review sessions where patterns of development and break/fix metrics are reviewed as part of standard process for optimizing IT development processes.

Production Support:

  • Provides Level 2 and 3 production support.

  • Troubleshoots existing information systems to identify errors or deficiencies and develops solutions.

Performance Management:

  • Evaluates existing applications and platform and provides recommendations for improving application performance by conducting gap analysis, identifying feasible alternative solutions, and assisting in the scope of modifications.

Documentation/User Guides:

  • Documents functions and changes to new or modified modules and test activities/results.

  • Assists in the development of user guides and training documentation for systems.

Standards/Quality:

  • Adheres to standards and procedures.

  • Reviews modules for quality assurance and checks compliance with applications standards and Service Level Agreements (SLAs).

Technology Evalution and Research:

  • May evaluate new application packages and tools and perform research on best practices.

  • Provides recommendations for solutions.

Coachting/Mentoring:

  • Provides technical coaching and mentoring to less-experienced team members.

KNOWLEDGE, SKILLS & ABILITIES:

  • Bachelor’s degree in Programming/Systems, Computer Science, or other related field. Or equivalent work experience.

  • Requires knowledge of advanced programming techniques and application design on the Mulesoft cloudHub platform (version 4.x).

  • Typically requires 3 – 5 years of Mulesoft 3.x – 4.x programming experience.

  • Willingness and ability to travel domestically and internationally, as necessary.

  • Familiarity with industry development best practices.

  • Effective in written and verbal communication in English.

  • Experience on Java, ESB, API or Mule.

Preferred Skills, Knowledge and Experience:

  • Knowledge of distributed systems architecture, middleware or object oriented analysis and design.

  • Preferred experience with dev Ops tools as a developer, some experience with continuous integration/continuous deployment (CICD) and GIT.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 20% of the time.

Response Security Group - Global Security Advisor

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

PURPOSE OF POSITION:

Primary role; to design and implement security structures for World Vision International (WVI) Disasters Managements (DM) - Humanitarian Emergency Affairs (HEA) response operations in medium to high risk conflict and fragile contexts in alignment with WVI security policies and procedures that will allow WVI to deliver humanitarian aid & relief programmes securely and in a timely manner while maximizing staff safety.

Secondary role; when directed provide direct and indirect security support across the WVI partnership to include; security incident management and investigations, technical security advice and training, security context analysis, and crisis management.

KEY RESPONSIBILITIES:

Strategy Development:

  • Contribute to the development and implementation of global security strategies for humanitarian emergency response operations. Ensure security management procedures are in alignment with WV Security policy and international best practice.

  • Collaborate with Response Directors to ensure that the response security strategy is appropriately aligned with the Office of Corporate Security (OCS) regional priorities.

Operational Support:

Initial Global Response Operations

  • Deploy as a member of the Global Rapid Response Team (GRRT) in accordance with the WVI Emergency Management System (EMS) in order to establish initial response operations.

  • Provide sound technical assistance to humanitarian response senior management teams in the assessment of security risks and the development of security planning to mitigate assessed threats in accordance with the Terms of Reference as outlined in the WVI EMS manual.

Sustaining Global Response Operations:

  • Deploy to WV operational areas to provide initial security management in emergency situations and to augment existing security management structures as required. Provide guidance for Response Security Managers as required.

  • Review Security Risk Ratings with OCS Analysis Unit and assist in the development of mitigation strategies for responses that are compliant with WV’s Core Security Requirements (CSR).

  • Assess capacity & operational gaps WV’s Core Security Requirements (CSR) in DM-HEA Reponses and develop work plans to implement mitigation strategies in collaboration with Response Security Managers.

  • Support crisis management and business continuity including impact analyses to accurately define critical time-sensitive security activities and assist the design, development, and documentation of work area recovery plans.

Technical Support:

  • Provide ongoing technical support to the DM-HEA Response Security Managers and National Security Managers in the assessment of security risks and the development of security planning to mitigate assessed threats in WV operations.

  • Provide support in the development of operational security and contingency plans as requested by the Office of Corporate OCS, Director of Operations.

  • Work closely with Regional Security Directors and Response Security Managers to provide independent assessment of ‘Medium – High Risk’ response contexts and the application of WV’s security risk rating system.

  • Assist in providing civil-military-police operations policy oversight and technical support to Regional/National senior leadership.

  • Contribute to development of global policies, guidelines and standards relating to security management and provide leadership in contextualizing and mainstreaming them within WV’s global operations.

  • Provide technical support and oversight of incident case management and provision of after action reviews/lessons learned exercises and security investigations for complex and serious cases and ensure knowledge capture.

Capacity Building:

  • Assist in the assessment, development and implementation of global capacity building plan for security management in the context of HEA responses.

  • Engage with Response Managers and HEA staff to raise the awareness of security management as per WV Corporate Security policies.

  • Identify, share / facilitate access to security tools, resources and materials as well as learning and support opportunities for Regional & National Offices. These may include facilitating and conducting training, engagement of trainers, establishing institutional links, identifying opportunities for staff exchange or mentoring.

  • Identify and mentor staff as future Response Security Managers.

Internal/External Liaison & Coordination:

Internal

  • Regular liaison with Response Managers, Response Security Managers (RSM), Regional Security Directors (RSD’s) and other key stakeholders.

  • Act as a strategic link for the promotion of security assessment & planning standards connecting National Offices, Regional Offices, Support Offices and Global Centre.

  • Regularly liaise with WV security network on emerging security issues and provide analysis on potential impact on WV operations.

  • Actively contribute to partnership forums, working Groups and networks related to security management.

  • Work closely with members of the Corporate Security team promoting mutual learning, support and accountability.

External

  • Regular liaison with the United Nations (UN) security departments, other INGO security departments and agencies to include international security forums and security centers of excellence to develop best practices and lessons learned.

Knowledge Management:

  • Participate in the process of continuous learning on international best practice in security management & analysis and identify tools and processes that can be implemented into WV operations globally.

  • Encourage mutual learning on security management issues within the region and globally.

  • Assist in the facilitation of and coordination of global security information sharing forum/network that promotes the embedding of security information management into all layers of WV’s programmes.

  • Facilitate the documentation of best practices and contribute to the community of practice and centre of excellence.

General:

  • Support activities that will enrich and develop World Vision’s Core Values.

  • Practice an inclusive leadership style that will be a role model for staff, peers and others.

  • Perform any other tasks assigned by the Partnership Leader.

KNOWLEDGE, SKILLS & ABILITIES:

  • Relevant Bachelor’s degree in Security Management, Risk Management, Strategic Studies, International Relations or Emergency Management. (General Management studies also considered).

  • Previous experience in the professional security arena (INGO, Corporate, Military, Law Enforcement, or Emergency Services).

  • Sound knowledge of INGO security practices with proven experience in Security Risk Assessments (SRA), security planning and crises management in the humanitarian context.

  • Understanding of setting threat or risk levels for specific contexts, considering the strategic and tactical situation as applied to humanitarian response operations.

  • Internationally recognized qualifications in Risk Management or Business Continuity would be an advantage.

Preferred Skills, Knowledge and Experience:

  • Relevant bachelor’s degree in Security Management, Risk Management, Strategic Studies, International Relations or Emergency Management. General Management studies also considered.

  • Previous experience in the professional security arena (INGO, Corporate, Military, Law Enforcement, or Emergency Services).

  • Sound knowledge of INGO security practices with proven experience in Security Risk Assessments (SRA), security planning and crises management in the humanitarian context.

  • 5+ yrs in a relevant security management role in INGO, Private or Govt Sectors.

  • International security management experience in humanitarian disaster responses.

Work Environment/Travel:

  • The position requires ability and willingness to travel internationally up to 40% of the time.

  • Must be prepared to travel to ‘high risk’ security environments at short notice.

  • Will be expected to manage high stress security events.

  • Flexibility in work hours is expected.

VisionFund Financial Planning and Analysis Manager

PURPOSE OF POSITION:

VisionFund is seeking a Financial Planning and Analysis Manager to assist the Controller in development and execution of financial planning, reporting and forecasting for the Microfinance Institutions globally. This position takes direction from the Controller and works closely with the CFO, and senior management to design and implement the annual forecasts in line with the organizational strategy. This will require continued development of the budgeting process, monthly reporting and forecasting models, including funding forecasting and ongoing cash and liquidity management reporting. This position also manages the MFI lending and investment forecasting process. Experienced in banking accounting and procedures (min. 7 years), this person will also communicate and train the financial staff in the MFI’s and work with them to ensure timely submissions and accurate numbers.

KEY RESPONSIBILITIES:

MFI Budget and Forecast:

  • Design forecast model templates to be used by all MFIs.

  • Own and implement global process for review and consolidation of forecasts.

  • Seek continual improvement and refinement of process.

  • Train MFIs and regional staff on use of the models.

  • Distribute monthly rolling reforecasts.

  • Work with VFI finance staff to ensure proper budget to actual reporting.

VFI Budget and Forecast:

  • Design and implement global financial model and 10+ departmental budgets.

  • Work with SET to develop accurate assumptions aligned with strategy.

  • Work with Finance and Funding staff to develop portfolio and income drivers and cash flow assumptions.

  • Prepare quarterly reforecasts and provide commentary on changes.

  • Work with VFI finance staff to ensure proper budget to actual reporting.

Financial Analysis:

  • Provide support in the analysis and implementation of projects for the network.

  • Create financial models to support management decision making processes.

  • Engage with all levels of staff to gather necessary information for required analysis.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Finance, Accounting or Business degree.

  • Thorough knowledge and extensive experience in financial accounting control and operational risk assessment, management/performance reporting, and budgeting principles and practices.

  • Advanced Excel Knowledge.

  • Demonstrated ability to implement and use business intelligence tools for large datasets.

  • Ability to create complex financial models.

  • Good communication and influence skills in both oral and written forms.

  • Effective ability to train people in VisionFund policies and procedures formally and informally.

  • Must be experienced in use of accounting computer software systems.

  • Must be able to simultaneously manage multiple priorities and projects.

  • Must be cross-culturally sensitive as will work with associates from every area of the world.

  • Flexibility on hours to contact people within wide time zone differences is required.

  • 7 years related work experience preferably in banking environment.

  • Effective in written and verbal communication in English.

  • Spanish fluency desirable.

Preferred Skills, Knowledge and Experience:

  • MBA and/or CPA and/or CFA preferred.

  • Multi-national, multi-currency work experience strongly preferred.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 15% of the time.

Response Programmes Director

*Country location to be determined based on response.

*Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

PURPOSE OF POSITION:

The Response Programmes Director oversees/leads the Sector Programming Team, including Program Officer(s), Design Monitor Evaluation (DME), Humanitarian Accountability and Information Management. The Programme Director supports the Response Director (RD) and Operations Director (OD) in designing the response strategy and operations plan and works in close coordination with both.

The Response Programmes Director is responsible to manage grant acquisition, assessments, monitor and humanitarian accountability and liaises with Support Offices (SOs), and international donors.

Response Programmes Director is part of the Response Senior Leadership Team. Response Programmes Director will coordinate/advise with Response Director (RD)/Senior Leadership Team (SLT) go or no go for proposals.

KEY RESPONSIBILITIES:

Establish, lead, resource and staff the programmes unit to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to National Office (NO) capacity building in the area of emergency response in coordination with NO leadership and Human Resources (HR).

  • Determine Programmes organisational structure and staffing plan with HR.

  • Work with HR to recruit and deploy Programmes staff and plan for capacity development.

  • Ensure Programmes staff handovers are conducted.

  • Develop Programmes budget in coordination with Finance.

  • Support RD and Finance in developing Response Budget, ensuring strong alignment and coordination with Operations team during budgeting and budget management process.

  • Plan for Programmes Unit transition/integration with NO, where applicable.

Lead the programme planning process to ensure alignment with context, humanitarian needs, response strategy as well as operational feasibility and technical quality:

  • Support development of operational intent plan to align with funding allocations ensuring operational feasibility and

  • technical quality.

  • Support Sectors and Operations Director to draft response plan.

  • Work with Grants, Acquisition and Management (GAM) to coordinate grant acquisition.

  • Write Operational Intent inclusive of targets.

  • Prepare project RACIs (responsible, accountable, consulted, informed) for new grants.

Oversee donor liaison and advocacy is undertaken to resource operations plan to address humanitarian needs. The Response Programmes Director will ensure that the GAM team undertake the following activities:

  • Monitor and analyse donor opportunities to ensure they align with operational intent.

  • Communicate humanitarian needs identified through assessments, monitoring data and community feedback to in-country donors and Support Offices International Programmes Groups.

  • Represent World Vision with potential donors (ECHO, DFID, EU, OFDA, etc.) including bilateral, multilateral and corporate.

  • Collaborate with Advocacy to influence donor funding strategies when appropriate.

  • Liaises with SOs regarding donor priorities and opportunities for funding.

  • Support Finance in the allocation and tracking of response funding to ensure response strategic priorities are funded and effective leveraging of available funding.

  • Support mapping of all funding sources with Finance.

  • Support funding allocation process (Private Non Sponsorship & grant opportunities) in coordination with Finance, Response Director and Operations to reflect response strategic priorities, operational realities and ensure compliance with relevant funding regulations.

  • Support Finance to track donor funding allocation and commitments to ensure response strategic priorities are funded.

  • Oversee development and submission of project proposals to donors to resource operations plan.

  • Develop project proposals with Operations, Advocacy, Finance and relevant Support functions and ensure stakeholders have the opportunity to review proposals and raise issues prior to submission to donors.

  • Ensure proposals are aligned with the operational plan, sector DADDs and standards.

  • Ensure proposals are aligned with accountability standards and basic DME requirements.

  • Maintain donor and SOs communications to facilitate funding acquisition.

  • Support Finance to ensure an up-to-date funding matrix.

Ensure support for Finance to establish grant management system to guarantee fulfillment of donor requirements:

  • Support Finance to conduct grant orientation or grant start-up workshops for relevant staff.

  • Plan and manage donor reporting to ensure that all donor requirements are met.

  • Support Finance with monitoring of grants for compliance with grant requirements.

  • Oversee planning, implementation, analysis and sharing of findings from assessments and program monitoring.

The Response Programmes Director will ensure that the DME team undertake the following activities:

  • Design and implement community consultation processes to ensure understanding of World Visions role, planned interventions and provide opportunities for input and feedback into programme and project designs.

  • Design and implement Information Provision plan to ensure that accurate and reliable information about the programme is made available and shared with communities in a timely and accessible manner.

Establish and support implementation of complaint and feedback mechanisms:

  • Document, implement and monitor complaint and feedback systems to ensure timely responses to communities.

  • Consolidate and analyse community complaint information to inform Operations and response management of key issues raised by beneficiaries.

  • Coordinate Humanitarian Accountability planning and learning with other accountability focused INGOs and LNGOs.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 3-5 years in leadership role in the humanitarian assistance and development sector, with a significant portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Experience in program management and implementation of multi-sectoral emergency response projects.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Work experience as Program Officer at least for 1-3 years in a country other than the home country.

  • Strong team leadership skills.

  • Emotional Intelligence (self awareness, managing emotions and those of others, remaining calm/composed, dealing with ambiguity and change).

  • Understand Humanitarian Industry and have proven experience within a relief setting.

  • Effective in written and verbal communication in English.

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders.

Preferred:

  • Previous experience working in complex emergency/rehabilitation settings.

  • Experience coordination with INGOs and other key stakeholders-High degree of negotiation and persuasion skills.

  • Ability to work with a reasonable level of comfort in high tension and high security risk situations.

  • Ability to maintain performance expectations in diverse cultural contexts psychologically stressful environs and physical hardships.

  • Ability to facilitate the creation of cross-functional project teams and the development of national strategies.

  • Excellent time-management and prioritization.

  • Demonstrates openness and transparency.

Response Director

*Country location to be determined based on response.

*Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

PURPOSE OF POSITION:

The Response Director (RD) has primary responsibility for directing the response from strategy to implementation, inclusive of performance and oversight of all aspects of the response. She/he should develop and maintain an efficient, cohesive team, while ensuring effective coordination and relationships with the other agencies, officials, beneficiaries, donors and all areas of the Partnership.

KEY RESPONSIBILITIES:

Develop and monitor implementation of response strategy that addresses WV strategic goals to meet humanitarian needs:

  • Lead response strategy development with National Director (ND), Regional Leader (RL), Partnership Executive Team

  • (PET) and other senior stakeholders.

  • Ensure primary and secondary information on needs inform strategy formulation.

  • Ensure context analysis informs strategy development.

  • Consult with ND and RL to ensure National Office (NO) strategy and plans (including Child Wellbeing targets) are taken into account in

  • response strategy formulation.

  • Ensure strategy aligns with anticipated capacity.

  • Monitor appropriateness of strategy in addition to implementation of strategy and transition plans.

Ensure response is staffed to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to NO capacity building in the area of emergency response in coordination with NO leadership and Human Resources (HR).

  • Determine response organization structure with ND and HR.

  • Conduct high-level workforce planning with HR and mobilise surge functions as required.

  • Oversee the recruitment of the RDs direct reports.

  • Ensure defined accountabilities under the Emergency Management System (EMS) are clear for each function including Term of Reference (TOR) objectives and qualitycriteria.

  • Ensure HR works with EMS functions to identify workforce requirements.

  • Ensure HR plans for capacity building with EMS functions.

  • Ensure HR develops performance planning and review processes that include quality criteria.

  • Ensure HR establishes a staff care function and mechanisms that support staff well-being.

  • Consult ND to plan Response team transition/integration.

  • Ensure adequate internal communications mechanisms are in place to ensure policies, information and decisions are shared with staff as appropriate.

Establish and maintain effective working relationships with humanitarian actors, government representatives, World Vision stakeholders, the media and general public:

  • Represent the response in Partnership Executive Team and Partnership Coordination Team (PCT) (where activated).

  • Identify and highlight areas of conflict to Response Senior Management Team (SMT), ND, RL and Partnership

  • Executive Committee (where activated).

  • Create and maintain collaborative relations and where appropriate partnerships with government, other NGOs, UN

  • agencies, civil society, churches, bi-lateral missions and donors.

  • Participate in consortium meetings and Response related national coordination meetings.

  • Ensure World Vision is represented at relevant technical and coordination mechanisms in-country.

  • Serve as an organizational spokesperson for media interviews, advocacy initiatives and other public events.

Develop and plan response to achieve response strategy goal and objectives:

  • Provide oversight to funding allocation (i.e. Private Non-sponsorship or PNS, grants, etc) to ensure alignment with

  • strategy and humanitarian needs.

  • Ensure response programme development meets World Vision and international standards.

  • Ensure that adequate funding to address humanitarian needs is acquired.

  • Ensure Advocacy staff are empowered to integrate advocacy across sectors and to develop child-focused advocacy positions which are aligned with strategy and organisational priorities, in strong alignment with NO and Response

  • Operations teams.

  • Facilitate the signing of MOUs and contracts, with donors, Support Offices (SOs) and other relevant stakeholders.

  • Ensure appropriate waivers are in place to facilitate timely response implementation.

Implement response programme in accordance with commitments to meet international and WV standards:

  • Ensure that accessible beneficiary feedback mechanisms are established and functioning.

  • Ensure staff establish community accountability methods across all of the response program.

  • Monitor and identify risks to programme quality and coordinate resources to address them.

  • Ensure that all programmes are implemented, monitored and evaluated according to set plans and that agreements

  • with donors, SOs and other stakeholders are adhered to.

  • Ensure management meetings address quality risks, relevant monitoring data and community feedback.

  • Initiate resourcing mechanisms and ensure financial and material (in-kind) resources are managed according to WV

  • standards, donor and SO agreements.

Initiate response funding mechanisms with support of ND, RL & Regional HEA Director (RHEAD):

  • Ensure that funding is managed and accounted for in compliance with donors and Support Offices agreements and WV standards.

  • Ensure that programme and projects audits are planned and conducted as per WV audit regulations and donor government requirements.

  • Ensure that audit reports are responded to and recommendations implemented.

Ensure that response meets World Vision minimum quality standards and supports program improvement, reflection, learning and innovation:

  • Ensure previous response learnings from Global learning facilitator are reviewed in program design.

  • Encourage the incorporation of best practice and innovation in program design.

  • Ensure all functions have quality planning sessions to meet quality objectives of their TOR.

  • Ensure achievement level of all function quality objectives is monitored monthly and reported.

  • Ensure risks that prevent the achievement of quality objectives are reported and rapidly addressed.

  • Ensure mechanisms are established to identify, document, and share lessons learned with Partnership.

Oversee Security function, planning and implementation to ensure response staff and organisational safety and security:

  • Ensure staffing of Security function.

  • Provide oversight to implementation of security protocols as per CSR.

  • Facilitate inter-agency coordination for information sharing and intelligence sharing.

Ensure response internal and external reporting requirements are met:

  • Liaise with Programmes and Info Management to ensure internal and external reporting requirements are planned for

  • and reports are prepared.

  • Review and submit partnership programme reports.

  • Prepare and submit monthly management reports.

  • Ensure internal response coordination & information sharing mechanisms are functioning.

Ensure that response staff have appropriate housing, offices and information/communication systems:

  • Ensure that staff have access to appropriate office space/equipment, information/communication systems/equipment

  • and other facilities which enable them to carry out their responsibilities.

  • Ensure that all response vehicles and other equipment are well managed and maintained.

  • Where necessary, ensure that relevant staff have access to appropriate housing.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 5-7 years in leadership role in the humanitarian assistance and development sector, with a significant

  • portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Experience in serving as an organizational spokesperson to media and other external audiences.

  • Effective in written and verbal communication in English.

Preferred:

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders as well

  • as staff.

  • Ability to work in coordination with other humanitarian organizations.

  • Ability to analyse and make decisions in challenging situations in the absence of specific guidance and/or full

  • information.

  • Ability to communicate and model to staff positive behaviours which help them remain resilient and effective in dynamic and high pressure environments.

Work Environment:

  • Work hours are often in excess of 12 hours per day during difficult periods of the response.

  • Responses are often mounted in insecure or natural disaster-prone contexts, which may disrupt normal work patterns

  • and generate staff safety issues.

  • Work and housing environments may at times be well below normal standards in terms of facilities, equipment, food availability and hygiene.

Response Operations Director

*Country location to be determined based on response.

*Please make sure to answer all questions on the application in order to be considered for the Emergency Response Roster.

PURPOSE OF POSITION:

Response Operations Director leads the Operations team and oversees the implementation of the response activities. He/she transforms the response strategy into implemented reality, managing day-to-day sector activities and providing technical guidance to the Programmes team for design and programme quality.

KEY RESPONSIBILITIES:

Ensure program planning is informed by technical standards and operational viability:

  • Contribute to planning of sector requirements for people, funding and supplies.

  • Ensure all program designs are based on needs assessment findings (primary & secondary data) and analysis,

  • targets the most vulnerable/chronically and is operationally viable.

  • Ensure all programs refer to technical standards, consider government standards and are aligned with Strategic

  • Guidance and Do-Assure Dont Do (DADDs) for the First Phase of Emergency Responses and Sector Packages.

  • Ensure inclusion of advocacy issues and cross cutting themes are considered in design.

  • Ensure programs and projects are measured according to technical standards and Child Well-being targets.

  • Ensure Operations Plans are developed and implemented with community engagement, taking into account local capacities and utilising Do No Harm/Local Capacities for Peace (DNH/LCP).

Establish, lead, resource and staff Operations unit to meet response needs:

  • Lead team/individual development and provide direction and support as needed to enable effective performance.

  • Contribute to National Office (NO) capacity building in the area of emergency response in coordination with NO

  • leadership and Human Resources (HR).

  • Determine Operations organisational structure and staffing plan with HR.

  • Monitor recruitment and deployment of Operations staff and plan for capacity development.

  • Ensure Operations staff handovers are conducted.

  • Develop Operations budget in coordination with Finance, ensuring strong alignment and coordination with

  • Programming team during budgeting and budget management process.

  • Plan for Operations transition/integration.

Conduct response operational planning to ensure effective coordination and timely delivery of response activities:

  • Plan and facilitate detailed operational plan and delegate responsibilities to carry out plan.

  • Ensure Accountability mechanisms are in place for Community and stakeholder feedback.

  • Planning process considers community requirements (i.e. timelines) and progress is monitored by Design, Monitoring & Evaluation (DME).

  • Facilitate planning between sectors to meet overall program goals.

  • Facilitate requirements planning with Support Services.

  • Ensure collaborative planning with external stakeholders such as UN Agencies, other NGOs and Government ministries where possible through coordination mechanisms.

Oversee implementation and monitoring of operations to ensure achievement of response goals and objectives and inform operational improvement:

  • Monitor results against sector plans and address identified issues.

  • Monitor expenditure reports and take corrective action with Finance and Programs.

  • Review Monitoring & Evaluation (M&E) and Accountability data with Sectors and Programs to identify and address any issues for operational improvement.

  • Review context analysis with Programs and Liaison for Operational Intent adaptation.

  • Review findings of learning events and evaluations with Programs to make operational improvements.

  • All evaluations of sector interventions are planned with DME to assess effectiveness and timeliness.

Oversee development and implementation of operations reporting systems to support timely and accurate reporting:

  • Establish and implement internal reporting system in coordination with DME.

  • Ensure Operations provide input for grant/donor and program milestone and reports to Programs.

  • Write report on quality risks and their resolution and submit to Response Director on regular basis.

  • Ensure that Operations meets reporting requirements for Clusters, Ministries and/or in-country stakeholders.

Ensure implementation of response operations according to safety standards with support from the Security function:

  • Organise security assessments for all field operations that inform a security plan.

  • Implement the recommendations of the security plan for all field operations.

  • Ensure security incident reporting protocols are complied with by operations staff.

  • Ensure Operations staff adhere to security standards for staff movement and communications.

  • Work with Security to ensure safe and effective Civil/Military relationships with armed actors.

Ensure operations meet WV minimum quality standards and support improvement, reflection, learning and innovation in sectors:

  • Ensure previous sectors learning from Global Learning Facilitator are reviewed.

  • Encourage the incorporation of sector best practice and innovation.

  • Ensure sector have a quality plan to meet quality criteria and minimum sector standards.

  • Ensure achievement of all function quality criteria is monitored and reported regularly.

  • Ensure risks limiting achievement of objective to quality criteria are reported & rapidly addressed.

  • Ensure mechanisms are established to identify, document, and share function lessons learned.

Coordinate with Support Services function for ongoing provision of funds, staff, equipment, vehicles and supplies to ensure timely implementation of operations:

  • Ensure Ops submit clear and timely budgets and funds requests to Finance.

  • Ensure Ops submit clear and timely staff plans to HR and immediately advises on changes.

  • Ensure Ops follow Finance procedures to rapidly process payments to suppliers.

  • Ensure Ops submit vehicle requirements to logistics and follow vehicles management guidelines.

  • Ensure Ops submit communications requirements to ICT and follow ICT procedures.

  • Address delays in Support Services to Response Manager for rapid resolution and waivers.

Identify, report and refer operational blockages caused by external actors to Liaison to be addressed through external advocacy:

  • Establish operation team protocols where sector and geographic leads identify and report where external actors are

  • delaying/preventing implementation.

  • Refer issues delaying implementation to Liaison to resolve through inter-agency coordination and/or government

  • relations.

  • Ensure protection issues are reported and addressed in coordination with Advocacy.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 5-7 years in leadership role in the humanitarian assistance and development sector, with a significant

  • portion of this in INGOs.

  • 5 years experience in humanitarian assistance work.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Experience in program management and implementation of multi-sectoral emergency response projects.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Strong team leadership skills.

  • Emotional intelligence (self awareness, managing emotions and those of others, remaining calm/composed, dealing

  • with ambiguity and change).

  • Effective in written and verbal communication in English.

  • Academic and on-the-job training in at least one of the support services or response-sector relevant areas.

Preferred:

  • Understanding of the international humanitarian system, particularly the systems, structures and key actors.

  • Understanding of the key accountabilities that must be maintained in a response (beneficiaries, donors, peers).

  • Ability to lead operational planning processes.

  • Strong communication skills (oral and written) with ability to express ideas and concepts clearly and persuasively with

  • senior internal and external stakeholders.

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders as well

  • as staff.

  • Ability to work in coordination with other humanitarian organizations.

  • Ability to analyse and make decisions in challenging situations in the absence of specific guidance and/or full information.

  • Ability to communicate and model to staff positive behaviors which help them remain resilient and effective in

  • dynamic and high pressure environments.