World Vision International

Job Opportunities in Zambia

World Vision Zambia (WVZ) Limited is a Christian Relief, Development and Advocacy organisation dedicated to working with children, families and communities to overcome poverty and injustice. WVZ serves all people regardless of religion, race, tribe or gender. We are currently working in 39 large scale programmes in 29 districts in Zambia.

WVZ implements interventions in Education, Food security and Economic Development, Health, Nutrition and HIV and AIDS, Water, Sanitation and Hygiene, and cutting themes such as Christian Commitment, Gender, and Child Protection.

Current Opportunities

Chief Operations Officer (COO) - VisionFund Zambia

*Please submit your CV in English.


The Chief Operations Officer (COO) is responsible for ensuring proper implementation and execution of operational plans, including market development and product disbursement plan, creation of budget and cash flow projections for all branch offices, as well as internal controls, policies and procedures in all branches in support of reducing Vision Fund Zambia’s risk exposures, especially operational and credit risks. The COO reviews credit methodology and new product development, motivates branch teams, helps support social impact and social performance plans and alignment with World Vision Zambia in the field and ensures proper and timely execution of the strategy in Branches. He/she also reviews Branch profitability and is responsible for opening/closing/merging Branches as appropriate.



  • With Regional Managers, Branch Managers, defines specific operating targets and objectives (individual branch / office/ LO plans) for all products and services, feeding into the monthly, quarterly and annual operating plans.

  • Uses branch information (as per above) to contribute to annual operating plan, in coordination with the CEO, CFO, P&C, Risk Manager and IT/MIS. Determines key business, social, growth and staffing objectives, efficiency and productivity standards/targets and ensures operating costs are in line with acceptable budget ratios at both branch and overall institutional level.

  • Prepares annual work targets/schedules/budgets and assigns duties to HO/Region operations personnel to ensure efficient and effective operations department for approval to CEO.

  • Active member of the strategy working group.

  • Takes lead in developing Vision Fund Zambia’s long-term operations strategy in line with Vision Fund International’s strategy.

  • Continually gathers information and analyses the strategic position of Vision Fund Zambia (VFZ) as compared to the industry.

Branch and network monitoring and problem solving:

  • Closely monitors implementation of approved plan, ensuring all departments and branch offices are achieving set goals and targets.

  • Closely monitors execution of SG linkage strategy with World Vision.

  • Implements performance improvement plan and interventions to help underperforming staff and branch offices.

  • Ensures implementation of new strategy, including appropriate staff recruitment, motivation, appraisal and retention in coordination with P&C Manager.

  • Sets targets to monitor field visits, verification visits, and meetings with Branch office staff and clients.

  • As needed, provides Head of Finance with needed information to ensure proper liquidity management at Branch level and regarding savings transaction, and to ensure compliance with regulatory requirements.

  • Quickly identifies and then puts in place plans to resolve problems, particularly related to portfolio quality, staffing and product performance as they relate to specific Branches.

  • Takes an active and swift leadership role with branches that are underperforming or are not compliant with any policy or regulation, etc., ensuring that appropriate measures are taken to bring the Branch performance or compliance back to required standards.

  • Consults with the IT department on any issues related to monitoring or reporting, and ensures IT resolves issues as soon as possible.

Risk Management and Control:

  • Oversees the implementation of the internal control systems, ensuring the smooth running of the business and safeguarding the institution’s assets; Follows-up with the relevant manager(s) to ensure any actions related to audit findings are implements by branches and/or departments.

  • Actively works with the risk manager and all departments to identify and measure all risks, and actively develops mitigation strategies through sharing information between departments and around the branch network.

  • Ensures compliance with all existing MFI and VFI policies; with local regulations; and with all VFI/Lender covenants.

  • Ensures that policies and procedures are applied consistently and uniformly across all branches.

  • Plans and ensures the implementation of an adequate and timely branch reporting system.

  • Supports Branches in analysing results of their Branch in risk terms and by various groupings such as benchmarking volume and quality of business, portifolio quality, write off, product mix, methodology, vintage, etc in order to know how to take actions for improvements- organize plans with the Branches.

  • Helps prepare the network for all audits and ensures audit findings are closed appropriately and in a timely fashion.

  • Facilitates portfolio reviews and ensures findings are incorporated in the processes.

Marketing and Branding:

  • Works within Branch network, CEO, Marketing team and the Region to develop new products as appropriate, using field data and competitor analysis.

  • Works with CEO and other colleagues to create branding and promotional plans for products and services offered by the MFI (e.g. newsletter, radio advertising, posters, school competitions, press releases, etc.).

  • Coordinates as needed regular customer satisfaction surveys and market research.

  • Interacts with World Vision, with the local community, business organizations, and industry networks to promote goodwill and generates new business (integration opportunities).

Staffing, Performance Management and Capacity Building:

  • Participates in the interview, selection and hiring of new operations department employees.

  • Ensures the annual appraisal Cycle (agreeing annual and learning and development objectives, mid-term reviews and end of year reviews) is implemented and evaluates job performance of operations department Regional managers and branch managers.

  • Coordinate with P nC on performance-based salary and/or merit increases.

  • Coordinate with PnC on regularly conducting needs assessment for Branch Managers and team leaders, analysing gaps and developing plans for capacity building.

  • Guides the development of succession plans for department managers and branch management.

  • Monitors and evaluates the progress of capacity building and revises plans as necessary.

  • Ensures all high-performing staff have a development plan in place.

  • Implements restructuring plans as approved by VFI and board, as appropriate.

  • Coordinate with PnC on to ensure all under-performing staff are closely managed so that performance improves or separation is managed according to local regulations.

  • Spends at least 60% of the time in branches, as per VFI policy and planned branch visits and reporting.

Social Performance and Integration:

  • Ensures that the MFI reaches its target clients (poor, women with dependent children, AP areas), making necessary adjustments to do so (changes in geographical location, introduction of new products, linkages with WV Savings Groups, product processes related to delivery methods, education, etc) while balancing the need for institutional sustainability.

  • Ensures that clients and their children are protected and treated with respect in the provision of financial services through implementation of the client protection policies. This includes not over-indebting clients, appropriate debt collection practices, and active mechanisms for client complaint.

  • Ensure that Regional Managers, Branch Managers and staff are trained in and apply strong social performance practices (per points above).

  • Contribute to the design and execution of a robust impact framework for the delivery of a quality strategy in collaboration with WVZ.


  • Minimum Bachelor’s Degree in Economics, Banking and Finance, Accounting, Business Administration or any other relevant field.

  • Master’s Degree in a related field is an added advantage.

  • Must be a member of a professional body.

  • At least 8 years’ experience in managing microfinance operations in an MFI or Bank setting under regulated environment.

  • Determined personality with initiative, perseverance and the ability to motivate and manage a team.

  • Capability and willingness to take responsibility and highly developed sense of rectitude.

  • Ready to comply and live up to and in accordance with the organization Ideals and Core Values.

  • Be a good trainer, facilitator, mentor, and coach.

  • Very good communication and marketing skills.

  • Good knowledge in economic and financial topics.

  • Good analytical and problem-solving skills.

  • Must be a committed Christian, able to stand above denominational diversities.

  • Attend and lead daily devotions.

Working Environment/Travel:

  • Office environment: typical office based and frequent travel to fields (40% traveling and 60% office based).

  • Travel: 90% Domestic 10% international travel is desired.

  • On call: Yes, in the after normal working hours.

  • Must get a work Permit if not a local staff from within the Country.

Director, Financial Planning, Reporting & Analysis

*Please submit your CV in English.


The Director, Financial Planning, Reporting & Analysis – Global Centre leads a team that is responsible for the financial aspects of financial planning, reporting and analysis for the WVI Global Centre. This is a critical role that supports the Senior Director, Corporate Accounting, Financial Planning, Reporting and Analysis and works closely with the Chief Financial Officer to ensure the budgeting processes, reporting and analysis for the Global Centre is timely, accurate and supports strategic conversations regarding resource allocation in line with Our Promise.

To achieve this, the position is responsible for:

  • Leading the team.

  • Overseeing timely and accurate financial reporting and analysis to the Chief Financial Officer, the Executive Leadership Team, senior leaders and managers in the Global Centre.

  • Building strategic reporting and analysis capability that facilitates strategic resource allocation decisions of the Global Centre allowing leaders to invest in activities to deliver of Our Promise.

  • Driving a customer focused culture, ensuring staff develop a deep understanding of the business units of the Global Centre from the perspective of Executive Leadership and Partnership Leaders, and cost centre managers.

  • Leading and oversee projects to continuously improve reporting and analytics by utilizing new technology capability and working with the Director, Data, Systems and Services to drive new capabilities.

  • Working closely with peers to understand the end-to-end Support Office/Global Centre/Field Office financial eco-system and ensuring budgeting, financial reporting and analysis is consistent and aligned.

  • Working closely with peers to ensure financial systems and processes are seamless from a customer perspective.

  • Advising on issues related to partnership budgeting, reporting, compliance, internal controls, liquidity, and systems.

  • Initiating and participating in global and departmental initiatives.

  • Being a thought leader on broader Partnership financial management.


Partner with the business to leverage accurate, timely and insightful reporting and analysis and achieve business outcomes.

Design and continuously improve a reporting framework for the Global Centre to ensure reports are streamlined, timely, clear, provide actionable insights, inform decision making and meet customer needs.

This involves:

  • Thinking forward and pre-empting and identifying key decision and reporting needs of stakeholders in future years (possibly before they even ask), driven primarily from the vision articulated in Our Promise and from deep knowledge of stakeholders.

  • Identifying appropriate sources of data that need to be captured and design solutions for capturing data in systems, utilizing systems thinking skills, technology developments, internal controls and quality control.

  • Be the business owner for the Finance systems projects designed and implemented as a result of needing to capture the new data, engaging stakeholders and driving the Finance Data, Systems and Services team and IT to deliver an appropriate technological solution.

  • Design and oversee the implementation of new reporting and analysis that can be created as a result of the new data available.

  • Review the existing reports and analysis to identify their appropriateness of need for update and rebuild as a result of the new data and technology available.

  • Seek feedback from customers and iterate reporting and analysis to be fit for purpose.

  • Oversee the production of regular reports and analysis to stakeholders (monthly, quarterly, annually, key meetings) to ensure decision makers are empowered with accurate and timely information to support their activities, including cost centre reporting.

  • Be a trusted advisor to the Senior Director, Corporate Accounting, Financial Planning, Reporting and Analysis and Chief Financial Officer, ensuring they have appropriate information and insights for decision making.

  • Manage a team of trusted Finance Business Partners to work closely with Executive Leaders, Partnership Leaders and cost centre managers on business cases and other financial analysis to support their decisions.

  • Ensure integration and alignment with the activities of peers to build a seamless customer experience.

Lead the Global Centre annual cycle from planning through to year end.

Collaborate with peers to ensure alignment and integration of processes and activity of the annual financial cycle from planning to year-end close, in particular:

  • Lead the Global Centre annual and multi-year planning and budgeting process, by:

  • Designing the process for the upcoming fiscal year, ensuring alignment with all aspects of the global planning process;

  • Leading the preparation of financial information for the Chief Financial Officer as they facilitate high-level resource negotiations and planning parameters with the Executive Leadership Team at the start of the process;

  • Overseeing the production of tools, templates and communications to execute the process;

  • Leading the execution of the process across all Global Centre departments, supported by a team of Finance Business Partners and analysts;

  • Being an escalation point for issues identified by Finance Business Partners during the process and negotiating resource allocation with Executive Leaders, Partnership Leaders and cost centre managers to ensure compliance with approved budget parameters;

  • Preparing reports and analysis of the submitted budget for review and approval by the Senior Director, Corporate Accounting, Financial Planning, Reporting & Analysis and the Chief Financial Officer, identifying opportunities and issues for consideration;

  • Preparing Board pre-reads and presentations regarding the Global Centre budget for the WVI Stewardship Committee and WVI Board for their approval;

  • Ensuring stakeholders from across the Global Centre are appropriately engaged during and after the process and that decisions are clearly communicated;

Leading a post implementation review with stakeholders, identifying opportunities for improvement.

Lead the annual Chargeback setting process, by:

  • Designing the process for the upcoming fiscal planning period, ensuring that it connects appropriate to the timelines for the Field Office and Support Office planning processes.

  • Overseeing the production of tools, templates and communications to execute the process.

  • Convening the Chargeback Committee, delivering a process that has clear recommendations to the Chief Financial Officer for approval that are in line with principles.

  • Ensuring stakeholders from across the Partnership (including Field Offices and Support Offices) are appropriately engaged during and after the process and that decisions are clearly communicated.

  • Leading a post implementation review with stakeholders, identifying opportunities for improvement.

Lead the Global Centre forecast process throughout the fiscal year, by:

  • Designing the process.

  • Overseeing the production of tools, templates and communications to execute the process.

  • Executing the process at key points during the year through a team of Finance Business Partners and Financial Analysts.

  • Overseeing the review of business cases submitted by departments seeking redistribution of resources and negotiating resource allocation with Executive Leaders, Partnership Leaders and cost centre managers to ensure compliance with approved budget parameters.

  • Identifying opportunities for strategic realignment of resources to ensure key organizational priorities have appropriate resources for delivery and presenting this information to the Senor Director, Corporate Accounting, Financial Planning, Reporting & Analysis and the Chief Financial Officer for consideration and approval.

  • Communicating outcomes of the process to stakeholders.

Lead a component of the Global Centre year-end processes, by:

  • Ensuring that costs are recorded in the appropriate period and cost centre.

  • Reviewing actual expenditure against budget and identifying issues and ensuring corrections prior to the general ledger close.

  • Negotiating carry forward of savings from the current year to the next fiscal year (with approval from the Chief Financial Officer).

  • Working with the Director of Corporate Accounting to ensure year-end adjustments are minimized through effective monitoring and identification of issues and corrections well prior to the end of the fiscal year.

Leadership and Management:

  • Management responsibilities, including cost centre management, people management and strategic planning for the team.

  • Oversee continuous improvement initiatives that will support the Group’s business plan and objectives.

Other duties as requested:

  • Perform other duties as requested by Senior Director, Corporate Accounting, Financial Planning, Reporting and Analysis, including, but not limited to, participation in organizational projects as a representative of GC Finance and the interests of the Global Centre and broader team leadership and management responsibilities.


  • Minimum Bachelor’s degree in Accounting / Finance.

  • Extensive knowledge in Generally Accepted Accounting Principles and audit and/or internal controls.

  • Excellent communication skills, both verbal and written.

  • Minimum of 5 years of experience in financial planning, budgeting, forecasting, financial analysis and performance management in large, global organizations.

  • Minimum of 5 years of experience in managing teams, projects and performing finance functions in a corporation, financial institution or non-profit organization.

  • Demonstrated experience in developing and implementing financial best practices, work-flow, and procedures for a large global organization.

  • Certified Public Accountant, Chartered Accountant or equivalent.

  • Effective in written and verbal communication in English.

Preferred Skills, Knowledge and Experience:

  • MBA preferred.

  • Superior organization, prioritization, and self-motivation skills.

  • Strong computer skills and knowledge in MS Office Suite, SunSystems and PowerBI.

  • High level of working knowledge related to automated accounting / financial systems.

  • Excellent stakeholder management skills.

  • Excellent project management skills.

  • Ability to translate technical information into common language so that non-financial individuals can readily understand the information.

  • Minimum of 5 years of experience leading large global team of financial analysts across multiple countries and regions.

  • Ability to translate or communicate complex finance and accounting principles into common language so that non-finance people or finance staff with very basic knowledge in finance can readily understand the information.

  • Experience working with senior leadership teams, with demonstrable ability to communicate and engage effectively.

  • Experience in developing and implementing process improvement initiatives.

  • Cost centre management.

  • Experience managing and developing people, including hiring, talent and succession planning and performance management.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 25% of the year.