Deputy Chief of Party - OVC (Kenya)

The final offer for this position is pending donor approval.

Deputy Chief of Party - OVC

(Grant will be Implemented in Nairobi/Kiambu Region)

Purpose of Position

World Vision Kenya seeks Deputy Chief of Party (DCOP) for the USAID Local Partner Service Delivery Activity (LPSDA)-OVC Activity. The role is responsible for the overall technical oversight of the project and is specifically responsible for project implementation that relates to facility and community-level service delivery. The DCOP reports directly to the COP and takes a leadership role in ensuring technical implementation of high impact, proven interventions and ensures the project meets stated goals and reporting requirements. S/he assumes the responsibilities of the COP in the absence of the COP. S/he coordinates among USAID and key stakeholders and other implementing partners and interacts with numerous GoK institutions and representatives, particularly at the county-level. S/he is be knowledgeable about current implementation science and state-of-the-art service delivery approaches. S/he must have a broad vision linked with a clear understanding of how to get things done amid the constraints of the country context. The DCOP shall have a keen understanding of the unique political dynamics and work carefully and collaboratively to support the various entities in Kenya.

Major Responsibilities

Planning, Implementation and Management (40%)

  • Providing technical oversight and lead the HIV, OVC, FP/RMNCAH and Nutrition interventions implemented by the project;

  • Lead in preparation of work plans and ensure that performance schedules are observed and outputs are completed.

  • Ensure daily operations of overall HIV, OVC, FP/RMNCAH and Nutrition project implementation activities are on schedule and that reports, new plans and budgets are prepared with sufficient lead time to secure the necessary approvals

  • Ensure project strategic objectives and results are fully accomplished and meet expected technical quality standards

  • Coordinate project work, ensuring all project goals are met through proper design and implementation.

  • Provide supervision, training and evaluate performance of Technical Specialists;

  • Provide technical support to technical specialists from implementing partners.

  • Demonstrate strong staff management practices, consistent with WV policies, donor requirements and local laws

  • Ensure proper technical capacity of staff is available

Monitoring Evaluation and Budget Control(30%)

  • Provide leadership and oversight of quality improvement and quality assurance activities.

  • Ensure timely and accurate reports that meet donor requirements

  • Manage grant budget within approved spending levels and ensure accurate and timely financial reports to donors and SO IPGs

  • Ensure grant/project expenses are reasonable, allocable, prudent and spent in accordance with donor rules and regulations to ensure clean audits

  • Establish and maintain effective reporting, evaluation, and internal communication

  • Steer documentation and sharing of knowledge

Networking and collaborations (25%)

  • Under the direction of the CoP represents the project and WV to USAID, local USAID Mission and other in-country cooperating partners, international and national project/consortium partners, UN Agencies, and other stakeholders.

  • Promote effective networking, linkages to other programs and institutional strengthening on implementing partners and Community based organizations.

  • Liaise with Ministry officials; coordinate and collaborate with top-management officials of Government of Kenya and its relevant line ministries and other agencies related to the project.

Others 5%

Knowledge, Skills and Abilities

  • Master’s degree in social sciences, public health, medicine, management, business administration, or a related field

  • Eight years of experience in a senior role managing, complex technical service delivery programs of similar scope and dollar value.

  • Five years’ experience in partnership building, especially with the government representatives, donors, the private sector, and local community organizations.

  • Proven ability to manage technical teams and ability to integrate teams of professionals around common goals

  • Keen understanding of the unique political dynamics of the country and ability to work carefully and collaboratively to support the various political entities in Kenya

  • Familiarity with USAID and PEPFAR programs, their history and their development; mastery of USAID regulations governing such programs

  • Past experience of working with USG supported projects and knowledge of financial rules and regulations at a senior level.

  • Experience in developing program work-plans, budgets, managing implementation, staff and short-term technical assistance.

  • Excellent representational and communication skills, written and oral proficiency in English, and verbal communication skills in one or more local Kenyan languages (i.e. Swahili and other local languages).

  • Excellent past performance references (Three contacts should be provided with e- mail address,

  • Demonstrated ability to deliver results and meet all donor deliverables.

Analyst - Business Process Solutions

*Preferred position location: United Kingdom, Taiwan, South Korea or Hong Kong. Other locations to be determined by home country of successful candidate in the Asia Pacific Region, Europe or where WVI is registered to operate.

*Please submit your CV in English.


The Analyst – Business Process Solutions is the bridge between our global business systems and fulfillment of World Vision sponsor experiences; bridging the gap between existing global capabilities and the business processes and operations involved in executing Child Sponsorship Marketing and Engagement sponsor experiences. This role provides Child Sponsorship business process leadership to the Sponsorship Marketing Busines Process & Systems Capability team and operates under the scope of Marketing and Engagement for projects designed for retention and sponsorship market, by engaging broadly across fundraising offices, global production, global IT, and vendors, to understand, align, design and implement business process solutions that enable the Child Sponsorship Experience to be delivered.

This person has an intimate understanding of existing World Vision fundraising and marketing Sponsorship operations and processes, child feature production processes, and a keen understanding of globally supported platforms, technology and processes; and is a curious communicator; able to drive discussion, listen intently, critically assess, and clearly document the current and future state across fundraising office and Global Production process and technology. They will be able to demonstrate their ability to distill complex process environments with multiple interdependencies into easily understood and consolidated documentation; identifying risk and bottlenecks and bringing clarity on

opportunities for improvement.

The person is responsible to interact with a range of stakeholders including subject matter experts, solutions architects, IT platform leads, field practitioners, organisational partners and vendors (including Support/Fundraising Offices, Global Marketing & Communications colleagues, IT, and vendors) and to lead the documentation of current state processes and systems, lead critical thinking around process improvement, lead the detailed business requirements formulation, and the successful implementation of any of the processes and platforms selected or developed. This will involve establishing business process requirements, articulation and interpretation of marketing user business requirements into detailed business requirements, transforming functional support/delivery requirements into analysis models (for example gap analysis, usability etc), partnering with IT solutions concept design to champion best in class solution-design that is both cost effective and technically future-proof (considering roadmap initiatives and future state), supporting systems development as well as develop test strategy, user testing and business implementation to ensure that solutions deliver on core marketing business user needs.

In executing the role, this person has a business and strategic minded analyst, who can observe the organization objectives and strategically translate business needs. This person is creative, analytical, curious, detailed and diligent.

The ideal Analyst - Business Process Solutions candidate is someone who has demonstrated experience of delivering business value through effective analysis, problem solving, defining requirements for efficient and sustainable solutions and supporting the delivery of those solutions.

A key quality of this function is not only to be able to translate and interpret operations practices into easily understood business requirements for the IT stakeholders but also translate and interpret technical requirements into simple and 'friendly' information for the end-users' understanding.

They will need to be able to manage multiple streams of projects and initiatives supporting colleagues to deliver the right enablers to meet project outcomes; excellent communication, reporting, self-management, visibility, and managing-up are vital for success.

The output of this role provides clear understanding and requirements (as relating to Sponsorship) for designing of global business systems alignment, vendor solutions, and global fundraising marketing technology solutions for delivering sponsor experiences.



  • Conducts in depth data gathering and analysis, (understanding business process) and documentation to support articulation of business requirements.

  • Interviewing Support Offices, documenting processes, validation and clarification.

  • Participates in short and long-term planning to improve processes.

  • Assess potential technology and projects for strategic fit across business needs.

Business Process Improvement:

  • Collaborates across the partnership on issues and best practices to identify opportunities for process improvement.

  • Develops business cases.

Business Requirements:

  • Reviews, defines, develops, and documents detailed business requirements (system and process change/development requests, bug-fixes, etc.) based on ministry and end-user needs with focus on cross platform dependencies.

  • Designs and translates requirements into functional specifications for handover to the technical and/or business implementation teams.  

  • Provides review and sign off on completed stories.

  • Develops and signs off test plan and strategy.


  • Assists or leads components of implementation, including training (e.g. training of trainers) and the development and sign off of training materials.

  • Ensures proper, efficient, and common application of updated or new Sponsorship business processes and standards.

Problem Solving/Testing:

  • Investigates, analyzes, and troubleshoots issues related to current and proposed Sponsorship business operations.

  • Provides leadership on escalation procedures and recommends appropriate resolution and action.

  • Lead issue management (across incident escalation).


  • Promotes an understanding of Sponsorship roles, processes, and activities.

  • Supports formal reporting of project status to senior management.

  • Negotiates agreements between business units.

  • Serves as a link between Sponsorship and the partnership.


  • College degree in business, computer science, or related field.

  • Good English communication skills (oral and written).

  • At least five years of relevant business and/or technical process improvement experience (including at least 3 years as Business/Data Analyst).

  • Extensive experience in gathering business requirements, designing workflow diagrams, designing solutions, user testing, and implementing refined or new processes in an operational environment.

  • Experience in relating with different levels of staff and collaborating with cross-functional and cross-cultural teams.

  • Extensive experience facilitating discussion between business and customer teams.

  • Working cross culturally, cross functionally, and cross-borders.

  • Willingness and ability to travel domestically and internationally, as necessary.

  • Effective in written and verbal communication in English.

  • Certification in process improvement and/or project management an advantage.

  • Experience in agile project management and/or agile software development.

Preferred Skills, Knowledge and Experience:

  • Training or certification in Lean Six Sigma principles preferred.

  • Preference for experience in a development, advocacy and/or relief agency.

  • Working in Child Sponsorship fundraising office context.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 10% of the time.

Child Sponsorship Business Coordination Partner

*Please submit your CV in English.


As part of the broader Child Sponsorship Ministry and Services team, this position makes key contributions to the Partnership Our Promise strategy by establishing and nurturing the mutually transformational relationship of children and sponsors - enabling the sustained well-being of children in the context of their families and communities, especially the most vulnerable.

The purpose of the Business Coordination Partner – Organisational Capability and Change is contribute project management expertise to strengthen sponsorship organisational capability including staff capacity for agile, efficient and effective operations.

This role brings critical project management support to the following priority areas:

  • Organisational agility, change management and organisational learning

  • Leadership development and coaching

  • Talent development and staff capacity building

  • Team and network collaboration

Reporting to the Senior Manager – Organisational Capability and Change, the role will function within and contribute to the broader Sponsorship Capability and Ministry Integration Team. With a matrix reporting relationship with the Technical Director - Sponsorship Project Management and Coordination, this role will coordinate with this team regarding approaches, processes and tools for project management and coordination.


Strategy and Planning:

  • Contribute project management and coordination expertise to the development of strategies and plans for:

  • Organisational agility, change and learning.

  • Leadership development and coaching.

  • Talent development, organisational capability and staff capacity building.

  • Team and individual deliverables.

Project Management and Quality Assurance:

Perform the following functions for prioritized Organisational Capability and Change Team activities:

  • Project implementation, coordination and monitoring.

  • Communication, facilitation and representation.

  • Conflict/problem identification and resolution.

  • Risk management.

  • Documentation and quality assurance.

  • Project reporting.

Key project areas include:

  • Organisational agility, change and learning:

  • Implementation of organisational agility project plans.

  • Implementation for priority change management project plans, including monitoring progress, learning as well as stakeholder engagement and feedback.

  • Coordination of events to foster knowledge sharing, learning and application events across WV entities (FO, RO, SO and GC) and functions (Sponsorship, Marketing, IPGs, DME, Child Protection, Child Participation, Technical Sectors, IT, P&C, etc.).

Leadership development and coaching:

  • Coordination of training events to enable effective leadership among Child Sponsorship Ministry and Services along with other prioritised leaders.

Talent development and staff capacity building:

  • Coordination of talent development plans, implementation approach and an end-to-end succession planning talent pool.

Project management of capacity building resource development, implementation, monitoring and quality assurance. Resources targeted by level and group include:

  • All staff: (e.g., Sponsorship Basic Orientation, etc.).

  • Tailored resources for a specific function or group (e.g., SO Marketing or IPG, DME colleagues, technical teams, etc.).

  • Field Office Management: (e.g., Managing for Sponsorship Excellence, FO Consultation – Sponsorship Capability and Quality Assurance, etc.).

  • Area Programme Management: (e.g., Sponsorship Basic Training for Development Programming, Horizon Essentials, Sponsor Engagement, etc.).

  • Volunteers and Partners: (e.g., Walking with Volunteers, etc.).

Perform other duties as may be required by these projects or additional priority projects with manager approval.

Team and Network Collaboration:

  • Provides project management and coordination support to the Organisational Capability and Change Team as well as the broader Sponsorship Capability and Ministry Integration Team.

  • With a matrix reporting relationship with the Technical Director, this role will coordinate with the Sponsorship Project Management and Coordination team regarding approaches, processes and tools for project management and coordination.

  • Participates in internal and external networks to support project management and coordination that enables effectiveness in carrying out the role.


  • Bachelor’s degree in Business Administration or Management or related field.

  • Diploma or course in Project Management, Management or related field.

  • 3 to 5 year experience in project management or coordination or related role in a multi-national or INGO.

Preferred Skills, Knowledge and Experience:

  • A broad understanding of non-profit operations. Commitment to World Vision´s objectives, ethos, core ministries, Mission Statement and Core Values is mandatory.

  • In-depth knowledge and skills in planning and project management. Use of generally accepted project management tools.

  • Proven knowledge of project management, including 2 or more years managing projects.

  • Diploma or certification in project management desired.

  • Strong analytical, organizational, problem solving and time management skills. Excellent communication skills, both verbal and written, as well as negotiation and administrative abilities. Competent in the use of Microsoft Office computer programs including Word, Excel and PowerPoint.

  • Training or courses taken in knowledge management or capacity building.

  • Prefer work experience and training in the areas of monitoring and evaluation to support the effective delivery of quality organisational capability and change projects.

  • Experience working in the international development sector including World Vision and other NGOs. Exposure to World Vision field programmes.

Finance Coordinator (Central Plateau)

Job Title

Finance Coordinator _ Central Plateau


Coordonner l’équipe des finances régionale de World Vision Haiti . Soutenir le Finance Manager en s’assurant que le dispositif du système de contrôle interne des projets du bureau régional de World Vision Haïti est applique et respecte.

Superviser la comptabilité des projets de la région et veiller au respect des politiques et procédures financières.

Coordonner la conformité règlementaire du projet et la gestion des risques lies aux ressources en consultation avec le Finance Manager.

Soutenir le Directeur administratif et financier dans l’alignement a la stratégie et à la gestion des ressources


  1. Gestion des finances et du système de contrôle interne

    1. S’assurer de l’intégrité dans la gestion des projets de World Vision Haïti

    2. Appliquer au niveau de la région les politiques de gestion financière de l’organisation

    3. Communiquer et partager les politiques de World Vision Haïti au niveau des projets

    4. Veiller à ce que les rapports financiers des projets soient produits à temps et soumis à temps

    5. Renforcer le système de contrôle interne de l’organisation au niveau des projets

    6. Donner toute l’assistance nécessaire au Finance Manager dans la résolution des problèmes.

    7. Veiller à l’alignement des projets en termes d’impacts financiers lies a la gestion des flux de trésorerie et à la comptabilité des fonds

  2. Respect des politiques et procédures de comptabilité et de gestion

    1. S’assurer que les projets de World Vision Haïti sont en conformité avec les politiques et procédures du Manuel de Gestion financière dans la production de rapports financiers justes et a temps

    2. Soutenir le Finance Manager en partageant les politiques et procédures financières à l’ensemble des agents des projets

    3. Soutenir le Finance Manager dans le suivi, en veillant à la conformité des politiques et procédures de World Vision Haïti dans la région et prendre les actions nécessaires en cas de non-conformité

  3. Conformité réglementaire et gestion du risque

1. S’engager effectivement dans la bonne gestion des ressources financières et veiller à l’application des politiques

2. Veiller au respect des exigences et règlements en vigueur

3. Soutenir le Finance Manager, en communicant et en veillant à la bonne compréhension des exigences et règlements en vigueur au niveau de la région

4. Soutenir le Finance Manager dans l’élaboration de protocoles sur la comptabilité des projets et du contrôle


Education :

Licence / Bachelor en finance comptabilité, Business Administration

Expérience de 06 ans en comptabilité

Bonne expérience dans la gestion des projets dans des INGO

Bonne connaissance des politiques et procédures des bailleurs

Bonne connaissance du Sunsystem

Expérience préférée :

1. Etre capable de recruter, former, équiper, diriger et motiver les membres de l’équipe pour l’atteinte des objectifs

2. Promouvoir les pratiques pour réduire les risques

3. Etre capable de travailler avec une supervision moyenne

4. Etre capable d’implémenter les nouvelles initiatives, le contrôle interne et les politiques et procédures

5. Excellente connaissance des GAAP ainsi que des politiques et procédures des bailleurs

6. Etre capable de bien communiquer aussi bien à l’oral qu’a l’écris en Français, Anglais et créole

7. Etre capable de travailler et d’évoluer dans un contexte multiculturel avec beaucoup de nationaux

Environment de travail:

La position est basée au Plateau central.

Senior Programme Officer, WV Netherlands

Do you want to use your talents where the need is greatest and where you can achieve real sustainable improvement? Do you get energy from applying for, supporting and monitoring emergency relief and development programs?

Does supporting colleagues and overseeing the entire grant portfolio sounds appealling to you? In that case we are looking for you.

Your place with us

As a senior programme officer, you and the team manage a portfolio of emergency response and development programs. You also coach and mentor coach your colleagues in the International Programmes & Grants (IPG) team in the areas of grant management and grant acquisition. It is a challenging and demanding role in which you can put your skills to full use and really make a difference.

Working at World Vision means working for a social and reliable employer. World Vision Netherlands is part of the worldwide organization with over 35,000 employees. You have a heart for development work, and you find it important that the lives of vulnerable children can flourish.

What you will do

You’re an expert in acquiring and monitoring grants together with the colleagues of the IPG team. You will also contribute to the strategic priorities of the IPG team by developing donor strategies and you will visit our programs to monitor or support the local World Vision teams.

You will contribute to the development of partnerships. This means building new relationships and partnerships with NGOs, networks and governments, among others, and maintaining existing relationships and representing World Vision in meetings. Your knowledge and skills will be seen in:

  • Coaching colleagues on Grant Management and Grant Acquisition

  • Monitoring and acquisition of emergency and/or development programs

  • Maintaining relationships with institutional donors, especially ECHO, EU INTPA and the Dutch government

  • Improving grant management and acquisition processes, with a strong focus on donor compliance.

About You

Working at World Vision means committing to sustainable improvements for vulnerable children. As a senior program officer, you believe it is important to make a commitment to this. You have experience in monitoring and acquisition of emergency and/or development programs. You can work in a project and plan manner. You have an eye for detail and affinity with financial management of projects. Also, you have/are:

  • At least 7 years of relevant work experience and an HBO+ work and thinking level Able to work very independently, pragmatic and result-oriented.

  • You have excellent communication skills in Dutch and English, which enables you to build up a strong network (cross-culturally).

  • Proactive, a relationship builder and able to make connections.

  • Affinity with Grant Finance is an advantage.

  • Experience abroad is an advantage.

  • You endorse the vision and mission of World Vision and recognize yourself in the core capabilities of World Vision.

What we offer

  • A challenging job in which you can put your skills to full use and really make a difference

  • An informal and open work atmosphere. A group of enthusiastic, committed and skilled colleagues.

  • A competitive salary depending on your education and experience

  • The opportunity to develop as a professional in our growing organization

  • New modern office location within walking distance of Amersfoort Central Station and city center.

World Vision

  • Our foundation: Christian faith

  • Our impact: children's well-being

  • Our approach: self-reliant communities

We help the most vulnerable children, anywhere in the world, by providing them with clean water, proper nutrition, medical care, education and a safe living environment.

International (almost 100 countries)

70 years of experience

World Vision Netherlands has its own programs and raises revenue in the private market and from governments & institutions.


Then please send your motivation and CV to Daisy Tiemes, HR Advisor at [email protected] as soon as possible but no later than June 28.

For more information please contact Willianne van Slooten, Sr. Programme Officer at [email protected]

Applications are processed in order of receipt. The application consists of 2 interviews, a practical test and a reference examination.

Child and Adult Safeguarding Policy

The safety of children and (young) adults is very important to World Vision. World Vision therefore does not accept any form of abuse. Safeguarding is a part of our recruitment procedures. Performing background checks is also part of our recruitment procedures. Working for World Vision means you have to provide us a recent certificate of conduct and 2 references. The references must comply with the Inter-Agency Misconduct Disclosure Scheme. This means that there will be a background check into possible Safeguarding incidents at former employers. More information about the Inter-Agency Misconduct Disclosure Scheme can be found here:

Acquisition in response to this job opening is not appreciated.

WVV Security and Enterprise Risk Management (ERM) Officer


World Vision is a Christian relief and development organization working to create lasting change in the lives of children, families and communities living in poverty. World Vision serves all people regardless of religion, race, ethnicity or gender. As a child-focused organization, WV’s work focuses on children, ensuring they are protected and their basic needs are met. World Vision Vietnam (WVV) has a total income of around US$ 19,000,000 (FY20) with funding from 13 support countries in Europe, Asia, the Americas and Australia. Funding of WVV consists of sponsorship program funding (70%) and PNS/grants (30%). WVV employs about 420 staff, of which more than 99% are Vietnamese nationals.

In FY20, World Vision Vietnam is implementing 37 Area Programmes (APs) which operate in 5 zones: North1 (Hoa Binh and Dien Bien), North 2 (Yen Bai – Tuyen Quang), North 3 (Thanh Hoa, Hung Yen, Hai Phong), Centre (Quang Tri, Quang Nam – Danang) and South (Quang Ngai, Binh Thuan, Ho Chi Minh, DakNong). WVV’s AP usually focuses within one administrative district of a province which populated by ethnic minority people with high rates of poverty. A uniqueness of WVV’s Development Program Approach (DPA) is that AP team members are based at district level where the AP is located, which enables them to work closely with government partners and communities on a daily basis. Beside the APs, WVV is also implementing different Special and Grant Projects to meet the specific needs of vulnerable children in both AP and non-AP areas.

Although Vietnam is a low risk country according to the Partnership risk assessment criteria, it is mandatory for WVV as a National Office to appoint the position of Security and ERM Officer to ensure security of WVV Office, safety of all staff at both national and AP level; safety of WVV assets and properties; as well as to act as a National Office’s focal person of risk management in coordination with the Risk Management Committee.


1. To ensure that appropriate, adequate and effective measures for staff security, asset protection and safe programming are planned and implemented within the country context and where World Vision Vietnam operates (particularly in complex humanitarian environment) in accordance with the WV Security Policy & Standards.

2. Lead in the optimization of organizational security and the mitigation of operational risks for ministry effectiveness by establishing security systems and mechanisms for institutionalizing an organizational culture and practice of safety and security.

3. To develop & facilitate the Enterprise Risk Management (ERM) process in WVV and provide oversight to the ERM Committee towards managing strategic risks at an acceptable level.




  • Ensure Core Security Requirements (CSR) are implemented and regularly advise senior management of any gaps or ongoing issues with respect to CSR compliance.

  • Regularly review and update security plans and documents of WV Vietnam


  • Conduct Context Risk Ratings & Security Risk Assessments (SRA) as required/directed.

  • Act as a point of contact for all safety and security related incidents, providing immediate support and coordination during and post incident.

  • Provide technical advice and support to the National Director/Senior Management on critical incident/situation or crisis management & business continuity issues and their likely impact on WVV operations

  • Provide support and/or carry out incident case management; security investigations and after action reviews/lessons learned exercises as required

  • Where relevant, support civil-military-police relations and profile management and ensure the use of HISS-CAM to inform decision-making for balancing humanitarian principles and operational practicalities


  • Represent WV Vietnam at national/local level security related meetings and ensure information is disseminated to relevant staff.

  • Build ongoing networks for sharing security information and coordination with authorities, partners and others.


  • Coordinate with the Regional Security Director in the assessment, development and implementation of the national office capacity building plan for security management based on local security risk assessments.

  • Seek to develop a security culture by undertaking awareness initiatives in alignment with World Vision security policies and standards and monitor staff compliance.


  • Provide monthly security reports to the Regional Security Director and National Director.

  • Ensure that Core Security Requirements documentation is fully completed at the Shepherd System and updated regularly

  • Ensure that all security incidents are reported in accordance with WV Security Policy Integrated Incident Management system.


  • Cordinate and facilitate Enterprise Risk Management (ERM) process including preparation and updating of Risk Register at the Risk connect SystemProvide oversight to the ERM Committee business activities and the capacity building of its members & others as required

  • Act as source of expertise and guidance on ERM.

  • Closely collaborate with Internal Auditor to have key risk treatments.

  • Coordinate with Regional Risk Prime to ensure the compliance of the National Office as necessary.


Bachelor’s Degree

Knowledge & Skills

  • Good command in English and Vietnamese

  • Good spoken and written English skills.

  • Good interpersonal and communication skills.

  • Have good facilitation and training skills.

  • Have practical knowledge of tools, mechanisms and procedures for personal and organizational security, practical use of communications equipment

  • Have good knowledge and skills on ERM.

  • Willingness to do multi-task, able to work effectively under pressure taking of independence of action when required.


  • At least 3 years’ professional experience on Security or Risk Management.

Working experience in international agencies.

Our contact details are: People and Culture Department (HR Department)

Tel: 024. 39439920 (ext.123)

Email: [email protected]

World Vision Vietnam is a Christian non-government organization. Applicants having working experience in a similar kind of organization will be an advantage.

We give equal opportunity to every candidate, regardless of religion, race and gender.

A competitive salary, benefits and career development opportunity will be offered and commensurate with the experience, qualifications and responsibilities.

Customer Success Analyst

*Preferred position location: Singapore. Other locations to be determined by home country of successful candidate in Asia where WVI is registered to operate.

*Please submit your CV in English.


The Customer Success Analyst role is a position with the Customer Success team of WV United.

WV United is responsible for United 4, a new digital platform for web marketing and supporter experience.

The goal of the Customer Success team is to achieve growth in monthly recurring revenue for WV Offices on the United 4 platform, through

their online marketing assets such as their website, initially, and at subsequent stages, through email and social media.

The Customer Success Analyst (CSA) provides support to WV Offices (Customers) on the United 4 marketing platform, enabling its successful

deployment, to power their online marketing assets.

This role would involve close collaboration with colleagues across functional areas and working in an agile environment:

  • Collaboration with the United 4 Development Team, the United 4 Product team and Writers and Editors in WV Offices, particularly in the Asia Hub on the United 4 platform.

  • Disciplined approach to time management, aligned with agile work methodologies.


Customer Support/Problem Solving:

  • Provide technical support to Customers of United 4, replying to inbound queries via email or AskGabi, within committed SLAs.

  • Create Knowledge Base articles to enable self-service by Customers and identify the need for new articles from in-bound queries.

  • Identifies, investigates, resolves and escalates problems.

  • Gathers data to support recommendations to address problems.

  • Procures technical assistance to help in problem resolution.

Platform Performance:

  • Monitor performance of the platform to proactively support customers of any problems that they may encounter.

  • Identify and escalate bugs from inbound queries or platform reports for resolution within committed SLAs by the Software Development team.

Content and UX Performance:

  • Develop actionable insight from analysis of Google Analytics data on multiple pieces of content and user experience elements across multiple sites, against the RACE framework.

  • Preparation of monthly reports on content and UX performance to enable presentation to stakeholders and optimisation of decisions.


  • Documents system modifications.

  • Supports/develops system manuals.

  • Supports/develops system enhancement communication.

Customer Satisfaction:

  • May work closely with developers and end users to ensure technical compatibility and user satisfaction.

Business Case:

  • May provide assistance in business case development (i.e., research, data collection, systems).

Research/Technical Evaluation:

  • Keeps abreast of new and emerging technologies.

Service Level Agreements:

  • Ensures understanding of SLAs and impact of work on the achievement of the service levels.

  • Supports achievement of SLAs.


  • Bachelors degree in Mathematics, Economics, Information Management or Statistics

  • 2+ years experience in digital marketing analytics in a business-to-business environment. Familiarity with Content Management Systems. systems for Customer Relationship Management systems and IT Support and Google Analytics would be an added advantage.

  • Strong analytical skills with the ability to collect, organise, analyse, and disseminate significant amounts of information with attention to detail and accuracy using advanced analysis tools.

  • Passionate about customer service and delivering professional support to a global customer base.

  • Excellent communication skills in English, both written and verbal as well as in dealing with people on the phone, face-to-face or via email.

  • Self-manager and extremely well-organised to work remotely and multi-task, producing accurate work within agreed time-lines.

  • Effective in written and verbal communication in English.

Project Manager - FRAMES Project, WV Afghanistan

*Please submit your CV in English.


Afghanistan is experiencing the impact of decades of insecurity, COVID -19 pandemic as well as an impending drought with 9.4 million people in urgent need of life saving assistance. In response, WV plans implement interventions to respond to multi-sector humanitarian needs and foster resilience among conflict affected and underserved communities in hard to reach areas in Faryab, Badghis and Ghor Province. WV’s proposed response aims to improve access to life-saving Food assistance, water and hygiene promotion for drought-affected communities; improve access to life-saving healthcare and medical assistance for drought-affected communities; undertake treatment and prevention of acute malnutrition, particularly amongst drought affected children and women; and contribute to increased agriculture production and food security. The multi-sector response will target the most vulnerable conflict- and drought-affected communities, in line with BHA priorities for Afghanistan.


The Project Manager FRAMES (Fostering Resilience in Afghanistan through Multi-Sector Emergency Support) Project, reporting to the Operations Manager, will provide overall leadership and management to the implementation of the BHA FRAMES Project in Badghis, Faryab and Ghor Provinces. This position will be accountable for leadership, planning, support and management of the project so that activities and outputs remain on track and the program contributes to its main goal of saving lives and alleviating suffering for severely drought-affected people in Badghis, Faryab and Ghor Provinces.



  • Demonstrate World Vision’s core values, vision and mission in all aspects of the role.

  • Build a team of highly committed and competent staff, ensuring cooperation and coordination among relevant staff within the Project.

  • Provide leadership and direction to the overall project.

  • Create a learning environment in which staff regularly reflect, learn from mistakes and use lessons for personal growth and to revise work plans to improve ministry impact.

  • Ensure that staff and local partners understand and follow the World Vision (WV) child protection policy and that awareness-raising on child protection, response and incident reporting is occurring.

Project Management (Quality Implementation):

  • Coordinate with Operations Manager, programmes, sector leads, finance, and administration staff to ensure operational systems are in place to support field activities.

  • Ensure that the program systems and staff are working to achieve the project goals and objectives and that the project is maintaining World Vision and donor accountability standards.

  • Ensuring appropriate structures, internal and external standards, staffing, resources and policies as well as all grant requirements are adhered to.

  • Ensure clear understanding of project assumptions by all project staff to aim at effective and timely achievement of project goals, outcomes and outputs.

  • Ensure that all terms and conditions agreed in the signed MoUs with donor and government departments are adhered to throughout the life of the project. Ensure that all project activities meet core humanitarian and government standards.

  • Manage and mitigate any risks within the Project that could have financial, Human Resources (HR) or Legal consequences or negatively impact ministry or World Vision reputation.

  • Ensure that proper community development practices and “Do No Harm” practices are incorporated and upheld throughout the planning and implementation of the project.

  • Provide managerial guidance to project specialists in order to ensure that the respective sector activities are of the required quality, within the agreed timeframe, and approved budget.

  • Support project engineers to develop accurate and complete Bill of Quantities

  • Prepare and submit procurement plan in close coordination with the team.

  • In coordination with WV Afghanistan’s Programs Department, regularly monitor and evaluate the progress of the project.

Liaison and Networking:

  • Work together with the CoP and other consortium partners to ensure coordination of FRAMES project activities.

  • In coordination with the Zonal Manager, establish and maintain liaison with relevant government departments.

  • Represent World Vision in local coordination forums and liaise with government officials and donors, UN-bodies and other partners wherever appropriate and required.

  • Create an enabling environment for dialogue, information sharing, partnerships and, and cooperation between local communities, government structures and local partners when delivering project interventions.

  • Maintain excellent working relations with partners and other contractors.

  • Coordinate closely with other NGOs in the area to ensure complementary programming.

  • Effectively represent WV operations and mission when accompanying visitors, e.g. donor and/or Government representatives, journalists and other delegations to project sites.

Reporting and Administration:

  • Ensure accurate quality narrative and financial reports are submitted in a timely manner and according to donor requirements. Work closely with Program Officer in ensuring that all reports meet donor requirements.

  • Track the performance of the project activities and outputs against expected results and adjust implementation processes to ensure the project is progressing towards the intended outcomes.

  • Analyse the impact of project and promote learning by documentation of best-practices. Use this information to support decision-making processes.

  • Track project progress, project expenditure against approved budgets, anticipate any deviations and recommend and take action on relevant and required adjustments.

  • Track project risk in order to timely adjust and implement the existing contingency plan.

  • Travel regularly to all project sites to ensure proper implementation of project activities.

  • Create and present monthly summaries of project activities and future plans to World Vision Afghanistan leadership.

Personnel Management:

  • Manage direct reports and provide overall project leadership

  • Coordinate and oversee the hiring process for project staff.

  • Coordinate and implement new employee project orientations and trainings.

  • Monitor staff performance and raise any issues with Human Resources if necessary.

  • Initiate and perform, with support from others, staff performance appraisals.

  • In coordination with P&C, maintain accurate employee data files and oversee completion of routine issues such as contract renewals, leave, salary adjustments.

  • Develop the capacity of staff to plan, monitor and coordinate service delivery.

  • Identify staff capacity needs and undertake pro-active on-the-job training to strengthen their capacity to deliver interventions.

Financial Management:

  • With support from WV Afghanistan’s Finance Department, assume primary responsibility for budget reviews and monthly financial reports, highlighting concerns as they arise.

  • Ensure high standards of stewardship and accountability for all resources. Work with the Regional Finance Officers, Administration Officer and other departments to build a strong internal control environment, ensuring compliance with WV and donor financial policies and procedures and promoting a culture of transparency and accountability.

  • Ensure proper coding and budget availability of all project expenses.

  • Oversee the submission of monthly cash requests for project operations.

  • Ensure contractors and creditors are paid in a timely manner.

  • Review and approve expenditures and contract according to assigned levels of authority.


  • Ensure that organizational security measures and directives are integrated into project.

  • Alter project methodologies as necessary to accommodate changing security situations, and ensure the donor is informed/modifications are requested.

  • Monitor the security situation on a daily basis, report as necessary and adjust national staff travel plans as required.


  • Bachelor’s degree in relevant subject (International Development, International Relations, Health, Environmental Engineering, Nutrition, Management etc).

  • Relevant master’s degree would be an advantage. Experience managing and leading grant implementation, specifically USG grants, is highly advantageous.

  • 4-6 years’ experience in grant project management. Strong generalist background essential, but technical sector expertise advantageous.

  • Demonstrated experience working with USAID or BHA projects in a leadership role.

  • Demonstrated experience in emergency response.

  • 4-6 years of development and/or relief work at the programmatic level.

  • Experience in integrated program/project cycle management.

  • Experience living and working in a fragile context.

  • Mentoring within cross cultural contexts.

Preferred Skills, Knowledge and Experience:

  • Demonstrated technical and professional aptitude in project management in a fragile context. Understanding of multi-sector project implementation essential i.e. a thorough understanding of key sector interventions at a programme/operational level i.e. familiarity with WASH, Health, Food Security, Nutrition, Cash Assistance programming.

  • Relevant professional experience managing and implementing large emergency/development projects.

  • Thorough knowledge of MS Office i.e. Excel, Powerpoint, Word etc.

  • Demonstrated understanding of the humanitarian sector.

  • Demonstrated understanding of the workings of major donor agencies, particularly USAID/BHA.

  • Advanced written and oral English skills i.e. the ability to express ideas clearly and effectively, both in spoken and written English.

  • Excellent analytical and problem-solving skills.

  • Knowledge of project cycle elements, M&E systems design and management.

  • Understanding of integrated rural community development programming and processes.

  • Strong capacity building and facilitation skills.

  • Cross-cultural and gender sensitivity, flexible world view, emotional maturity and physical stamina.

  • Self-starter who can work independently under pressure and who has ability to manage work tasks without direct supervision.

  • Effective in establishing priorities and to plan, coordinate and monitor activities, juggle competing demands and work to tight deadlines.

  • Strong ability to work with and relate to diverse personality types, to practice relational and ideological tolerance, and to contribute to a positive organizational culture.

  • Ability to maintain performance expectations and healthy social interactions in psychologically stressful environments and physical hardship conditions with limited resources.

  • Willing to travel as required.

  • Able to live and work within a fragile context and restricted environment.

  • Commitment to World Vision Core Values, Vision and Mission Statement.

  • Knowledge of and adherence to the Red Cross and NGO Code of Conduct and capability of incorporating standards in implementation and evaluation of relevant projects.

Work Environment/Travel:

  • Position is based in Firoz Khor, Afghanistan, with local travel up to 50% of the time in Herat, Faryab Badghis and Ghor provinces. Travel to Kabul for Consortium engagement is also required.

  • International Staff in Afghanistan work closely together within the office/field environment and also live in a team house. Due to this intense work and living environment, it is critical that each staff member has emotional intelligence to recognize their own requirements for personal space, the personal space of others, abide by common courtesies within the team house, practice a high level of relational and personality tolerance and be aware of cultural and gender differences.

Senior Programme Manager- Global Fund Somalia

Senior Programme Manager- Global Fund Somalia

Salary: £36, 994 per annum, depending on experience + good range of benefits

Contract: Permanent 36.5 hours per week

Based: Milton Keynes, Flexible working arrangements will be considererd

World Vision is an international children’s charity working with children, their communities, and with supporters and partners, in almost 100 countries.

Through long-term development projects, emergency responses and advocacy we’ve helped bring lasting change to millions of children, over more than 60 years. And as a Christian organisation, everything we do is motivated by our faith as we strive to reflect God’s unconditional love.

Work for World Vision UK and you will be part of a truly global Partnership, building brighter futures for vulnerable children.

World Vision UK is recruiting an experienced Programme Manager to lead an established Global Fund grant that provides essential TB services in Somalia through a consortium of partners. This is an exciting role which focuses on achieving impact in a fragile context whilst complying with the donor policies.

We are looking for a candidate with experience of managing large and complex grants in a humanitarian or development environment. They will have both programmatic and financial management experience, with the skills to manage relationships with implementing partners government representatives and the donor. Experience of managing risk and applying monitoring systems is also required.

As an active Christian, this role offers you the opportunity to integrate your Christian faith and be sensitive to its various expressions across cultures and denominations.

In addition to the salary offered, we offer good benefits including pension, generous holiday entitlement and free parking (MK only).

Please click here to view the full job description

Please upload your CV of full employment history explaining any gaps of employmentand reasons for leaving your previous employer. This must be accompanied with a covering letter stating how you meet the essential criteria given in the Job Description.

Closing Date for applications: 27th June 2021

Interview Dates: 6th or 7th July 2021

Please note that if the response for this role is higher than anticipated, we reserve the right to interview and appoint before the advertised closing date.

Universal acceptance for everyone, everywhere is at the heart of our Christian organisation. We promote diversity of thought, culture and background, which connects the entire World Vision family. As such, World Vision is proud to be an Equal Opportunity Employer. We value diversity and aspire to reflect this in our workforce. We particularly welcome applications from under-represented sections of the community. World Vision UK also operates flexible working policies and practices.

As a child focused organisation, World Vision UK is committed to the safeguarding of children, therefore any offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check.

By submitting your application, you understand and accept that World Vision UK will process the data you provide for the purposes of your application and in accordance with the World Vision UK - Job Applicant Privacy Notice(click here).

No agencies please.

Senior Marketing Officer (Legacies)

Senior Marketing Officer, (Legacies)

Salary: circa £27,000 per annum, depending on experience + good range of benefits

Contract: Permanent – 36.5 hours per week

Based: Milton Keynes

World Vision is an international children’s charity working with children, their communities, and with supporters and partners, in almost 100 countries.

Through long-term development projects, emergency responses and advocacy we’ve helped bring lasting change to millions of children, over more than 60 years. And as a Christian organisation, everything we do is motivated by our faith as we strive to reflect God’s unconditional love.

Work for World Vision UK and you will be part of a truly global Partnership, building brighter futures for vulnerable children.

Job Purpose

Looking to take your fundraising and marketing career to another level and use your skills where they really matter?

We have an exciting opportunity for an exceptional direct marketing professional to join the Legacy and Gifts in Memory team within our Fundraising Group.

 You will be self-starting marketing professional, able to deliver exciting new marketing campaigns and collateral to promote the importance of legacy giving and inspire supporters and the public to consider leaving a gift in their Will to World Vision. You will be able to manage the implementation of legacy communications, campaigns, supporter journey development, audience insight and analysis and stewardship activities, ensuring that activities are executed according to agreed timelines and budget, and that the supporter experience is at the core of all the work delivered.

Working across a range of key fundraising campaigns each day in this role will be different – from creating concepts, developing creatives and producing digital content for our website, through to agency management, data selection, analysis and insight.

As a senior member of the team, you'll be a strategic thinker who can shape and execute fundraising strategies and line manage marketing team members. You see the bigger picture but have an eye for detail and fantastic relationship-building skills. You'll be confident working with data and carrying out rigorous testing to prove the impact of campaigns and innovations through detailed data analysis to understand supporter behaviour, measure results and capitalise on future activities and campaigns. And you’ll have an understanding of digital and multi-channel marketing to maximise fundraising income.

To perform well in this role, you’ll need:

  • Experience gained in a fundraising, direct marketing, or digital marketing role preferably in the Legacy sector.

  • Strong project management skills in order to deliver end-to-end marketing campaigns.

  • A track record in analysing direct marketing results and using insight to drive innovation and improve campaign performance.

  • Experience of delivering integrated marketing campaigns across a range of channels including direct mail, online, email, and social media

  • The ability to work independently to drive innovation, creativity, and results.

In addition to the salary offered, we offer good benefits including pension, generous holiday entitlement and free parking (MK only).

Please click here to view the full job description

Please upload your CV of full employment history explaining any gaps of employment and reasons for leaving your previous employer. This must be accompanied with a covering letter stating how you meet the essential criteria given in the Job Description.

Closing Date for applications: 23 June 2021

Interview Dates: TBC

Universal acceptance for everyone, everywhere is at the heart of our Christian organisation. We promote diversity of thought, culture and background, which connects the entire World Vision family.  As such, World Vision is proud to be an Equal Opportunity Employer. We value diversity and aspire to reflect this in our workforce. We particularly welcome applications from under-represented sections of the community. World Vision UK also operates flexible working policies and practices.

As a child focused organisation, World Vision UK is committed to the safeguarding of children, therefore any offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check.

By submitting your application, you understand and accept that World Vision UK will process the data you provide for the purposes of your application and in accordance with the World Vision UK - Job Applicant Privacy Notice (click here).

No agencies please.



World Vision Colombia


Proporcionar el liderazgo operacional para el diseño, supervisión e implementación de proyectos a nivel nacional cumpliendo todos los procedimientos y normativas de la Organización, con el fin de alcanzar la alineación estratégica y los objetivos de World Vision Colombia.


-Dirigir, supervisar, controlar y reportar la implementación de los proyectos a nivel nacional que la Dirección de Operaciones le designe, asegurando las metas, resultados y objetivos plasmados en cada proyecto.

-Diseñar en conjunto con su equipo de trabajo y otras áreas identificadas las herramientas necesarias para la correcta ejecución e implementación de los proyectos.

-Coordinar con otras áreas internas y entidades externas (socias), la orientación técnica, el financiamiento, apoyo administrativo para proporcionar a los administradores de proyectos y sus equipos, los elementos necesarios para lograr las expectativas de los donantes.

-Organizar el buen uso de los sistemas, procedimientos y servicios requeridos para apoyar y acompañar todos los proyectos en términos de: administración de proyectos, apoyo técnico, supervisión, relaciones con los donantes y socios.

-Revisar el diseño, la propuesta de desarrollo y los procesos de negociación de todos los proyectos nuevos, para organizar y proveerles insumos técnicos, presupuestarios y coordinación con agencias socias o partes interesadas.

-Participar en el diseño de las propuestas técnicas de nuevos proyectos en coordinación con los equipos de Grant Acquisition and Management (GAM), técnico, financiero, compras, etc.

-Establecer una cultura de trabajo, basada en principios gerenciales para alcanzar o sobrepasar las metas y estándares, que consistentemente logre los objetivos operativos establecidos.

-Establecer un modelo de liderazgo para el gerenciamiento y supervisión de todos los miembros de los equipos de la Gerencia, para empoderar a la nueva generación de líderes del programa dentro de World Vision Colombia.

-Asegurar que el personal a su cargo este implementando las intervenciones de los proyectos, de acuerdo con las normas establecidas de los donantes y las políticas organizacionales.

-Asegurar que el personal de los proyectos siga la implementación de los planes de acción para todos los hallazgos de auditoría y se adopten las medidas para mitigar repercusiones que afecten la reputación de la organización en el futuro.

-Asegurar que en la planeación de la Oficina Nacional son priorizados los nuevos proyectos potenciales.

-Asegurar que los colaboradores de los proyectos reúne los requerimientos básicos profesionales y comportamentales de acuerdo con las políticas y principios de World Vision.



Graduado (a) universitario en Ciencias Sociales, Económicas o Ingeniería, con Especialización y/o Maestría preferiblemente en Administración o Gerencia.

Conocimientos y Habilidades:

-Conocimiento de la realidad nacional y su diversidad cultural y regional.

-Conocimientos del sistema de cooperación internacional.

-Conocimiento en elaboración y diseño de propuestas de proyectos.

-Habilidad para la toma de decisiones.

-Orientado a resultados.

-Dominio avanzado del idioma Ingles.

-Habilidad para resolución de conflictos.

-Habilidad para trabajar en ambientes y situaciones complejas.


-Mínimo 7 años de experiencia en relación al diseño, planificación, implementación, supervisión y reportaje en proyectos de cooperación internacional sobre desarrollo comunitario y/o ayuda humanitaria.

-Mínimo 5 años de experiencia como gerente relacionado al desarrollo comunitario; emergencia y respuesta humanitaria.


[email protected]

Grants Acquisition Manager, WV Myanmar

*Please submit your CV in English.


The Grants Acquisition Manager will work alongside the senior leadership to build World Vision Myanmar’s (WVM) profile across the humanitarian and development sector with donors, partners and networks. The Grant Acquisition Manager will lead the design, donor and partner engagement strategies to position WVM strategically for funding opportunities. The successful candidate will also have a strong approach to mentoring and supporting the personal development of other members of the team to learn and grow.


  • Leading WVM’s fundraising including bringing creativity, innovation and proactivity, to secure new funding streams.

  • Developing and nurturing WVM’s relationships with key stakeholders such as donors, partners and networks.

  • Ensuring and promoting WVM’s accountability to internal and external stakeholders including bi- & multi-lateral donors, foundations, private donors and WV Support Offices.

  • Strengthen WVM’s program development internal process and ways of working, and build the grant acquisition capability across the organisation.

  • Oversee the Grant Acquisition Department including staffing related tasks such as recruitments, work allocation, staff performance etc.


  • Bachelor Degree in Development Studies/International Development, Public Health, Agriculture, Economics.

  • MSc/MA in Development Studies, Business Administration, Management, Technical Field (e.g. Public Health, Economics, Agriculture) or related field.

  • In-depth knowledge on program design, monitoring and evaluation.

  • Competent in use of Microsoft Office package.

  • Excellent written and oral English communication skills.

  • Knowledge of humanitarian industry, program development, resource acquisition, and donor relations.

  • Demonstrated 5 years’ experience in successful project design, proposal writing, funding acquisition, and donor relations.

  • At least 3 years’ experience in managing a unit or department.

  • Knowledge of program development and design, resource acquisition, major donors and multi-laterals and donor relations, participatory theory of change/project logic model development.

  • Effective in written and verbal communication in English.

Preferred Skills, Knowledge and Experience:

  • Prior experience in Myanmar.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 30% of the time.

Displaying page 1 of 14