Analyst - Business Process Solutions

*Preferred position location: United Kingdom, Taiwan, South Korea or Hong Kong. Other locations to be determined by home country of successful candidate in the Asia Pacific Region, Europe or where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF POSITION:

The Analyst – Business Process Solutions is the bridge between our global business systems and fulfillment of World Vision sponsor experiences; bridging the gap between existing global capabilities and the business processes and operations involved in executing Child Sponsorship Marketing and Engagement sponsor experiences. This role provides Child Sponsorship business process leadership to the Sponsorship Marketing Busines Process & Systems Capability team and operates under the scope of Marketing and Engagement for projects designed for retention and sponsorship market, by engaging broadly across fundraising offices, global production, global IT, and vendors, to understand, align, design and implement business process solutions that enable the Child Sponsorship Experience to be delivered.

This person has an intimate understanding of existing World Vision fundraising and marketing Sponsorship operations and processes, child feature production processes, and a keen understanding of globally supported platforms, technology and processes; and is a curious communicator; able to drive discussion, listen intently, critically assess, and clearly document the current and future state across fundraising office and Global Production process and technology. They will be able to demonstrate their ability to distill complex process environments with multiple interdependencies into easily understood and consolidated documentation; identifying risk and bottlenecks and bringing clarity on

opportunities for improvement.

The person is responsible to interact with a range of stakeholders including subject matter experts, solutions architects, IT platform leads, field practitioners, organisational partners and vendors (including Support/Fundraising Offices, Global Marketing & Communications colleagues, IT, and vendors) and to lead the documentation of current state processes and systems, lead critical thinking around process improvement, lead the detailed business requirements formulation, and the successful implementation of any of the processes and platforms selected or developed. This will involve establishing business process requirements, articulation and interpretation of marketing user business requirements into detailed business requirements, transforming functional support/delivery requirements into analysis models (for example gap analysis, usability etc), partnering with IT solutions concept design to champion best in class solution-design that is both cost effective and technically future-proof (considering roadmap initiatives and future state), supporting systems development as well as develop test strategy, user testing and business implementation to ensure that solutions deliver on core marketing business user needs.

In executing the role, this person has a business and strategic minded analyst, who can observe the organization objectives and strategically translate business needs. This person is creative, analytical, curious, detailed and diligent.

The ideal Analyst - Business Process Solutions candidate is someone who has demonstrated experience of delivering business value through effective analysis, problem solving, defining requirements for efficient and sustainable solutions and supporting the delivery of those solutions.

A key quality of this function is not only to be able to translate and interpret operations practices into easily understood business requirements for the IT stakeholders but also translate and interpret technical requirements into simple and 'friendly' information for the end-users' understanding.

They will need to be able to manage multiple streams of projects and initiatives supporting colleagues to deliver the right enablers to meet project outcomes; excellent communication, reporting, self-management, visibility, and managing-up are vital for success.

The output of this role provides clear understanding and requirements (as relating to Sponsorship) for designing of global business systems alignment, vendor solutions, and global fundraising marketing technology solutions for delivering sponsor experiences.

KEY RESPONSIBILITIES:

Planning:

  • Conducts in depth data gathering and analysis, (understanding business process) and documentation to support articulation of business requirements.

  • Interviewing Support Offices, documenting processes, validation and clarification.

  • Participates in short and long-term planning to improve processes.

  • Assess potential technology and projects for strategic fit across business needs.

Business Process Improvement:

  • Collaborates across the partnership on issues and best practices to identify opportunities for process improvement.

  • Develops business cases.

Business Requirements:

  • Reviews, defines, develops, and documents detailed business requirements (system and process change/development requests, bug-fixes, etc.) based on ministry and end-user needs with focus on cross platform dependencies.

  • Designs and translates requirements into functional specifications for handover to the technical and/or business implementation teams.  

  • Provides review and sign off on completed stories.

  • Develops and signs off test plan and strategy.

Implementation:

  • Assists or leads components of implementation, including training (e.g. training of trainers) and the development and sign off of training materials.

  • Ensures proper, efficient, and common application of updated or new Sponsorship business processes and standards.

Problem Solving/Testing:

  • Investigates, analyzes, and troubleshoots issues related to current and proposed Sponsorship business operations.

  • Provides leadership on escalation procedures and recommends appropriate resolution and action.

  • Lead issue management (across incident escalation).

Communication/Liaison:

  • Promotes an understanding of Sponsorship roles, processes, and activities.

  • Supports formal reporting of project status to senior management.

  • Negotiates agreements between business units.

  • Serves as a link between Sponsorship and the partnership.

KNOWLEDGE, SKILLS AND ABILITIES:

  • College degree in business, computer science, or related field.

  • Good English communication skills (oral and written).

  • At least five years of relevant business and/or technical process improvement experience (including at least 3 years as Business/Data Analyst).

  • Extensive experience in gathering business requirements, designing workflow diagrams, designing solutions, user testing, and implementing refined or new processes in an operational environment.

  • Experience in relating with different levels of staff and collaborating with cross-functional and cross-cultural teams.

  • Extensive experience facilitating discussion between business and customer teams.

  • Working cross culturally, cross functionally, and cross-borders.

  • Willingness and ability to travel domestically and internationally, as necessary.

  • Effective in written and verbal communication in English.

  • Certification in process improvement and/or project management an advantage.

  • Experience in agile project management and/or agile software development.

Preferred Skills, Knowledge and Experience:

  • Training or certification in Lean Six Sigma principles preferred.

  • Preference for experience in a development, advocacy and/or relief agency.

  • Working in Child Sponsorship fundraising office context.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 10% of the time.

Regional Technical WASH Director

Preferred position location: Johannesburg, South Africa. Other locations within Southern Africa where WVI is registered to operate

*Please submit your CV in English.

PURPOSE OF THE POSITION:

This leadership position is to ensure that World Vision Southern Africa (SAR) Field Offices (FOs) work towards sustained outcomes and lasting transformation in Water, Sanitation and Hygiene (WASH) programming across the region. The Regional WASH Technical Director will provide expertise related to business plan development, quality programming, technical guidance, resource acquisition, risk management and capacity building. Together with SAR Field Offices and World Vision (WV) Partnership teams, this role will contribute to the definition of standards for technical WASH programs that are aligned to global industry practice.

This position has the responsibility of raising WV’s profile as a thought leader on WASH transformational programming. Part of this role includes making significant contributions in external engagement and the development and maintenance of strategic partnerships that support effective advocacy, demonstrated policy influence and increased resource development in the WASH sector. The position will also provide leadership in planning, mainstreaming and scaling up of WASH evidence-based practices throughout the region.

In addition, it will provide thought leadership around the measurement of evidence and impact and the learning feedback loops on WASH within the framework of a multi sector collaborative approach that enhances child well-being.

In line with the changing role of the regional office to focus on the key aspects crucial to the delivery of Our Promise, this role ensures that the minimum requirements of the regional office are met by enhancing accountability and programme quality for impact, strategy alignment and implementation monitoring. This role, working with FO teams will empower and equip WASH technical staff to execute WASH programs that clearly demonstrate impact on the wellbeing of children. This position will further ensure stewardship of resources including leading risk management conversations and action plans, and promoting efficient WASH operating models that demonstrates impact and resource acquisition for the WASH sector.

KEY RESPONSIBILITIES:

20% WASH Integrated into Field Office Strategies and Programming

Grow the scope and quality of WASH programming in WV SAR operational areas:

  • Provide technical guidance in WASH programming, ensuring quality design and implementation of the WVI WASH core project models and supporting approaches in all WV programming contexts in alignment with strategy.

  • Ensure strategic integration and/or mainstreaming of WASH in other technical sectors according to their context and priorities.

  • Coordinate and track implementation of regional WASH business plans in alignment with FO strategies, context and priorities.

  • Conduct regular performance reviews of the targets set as part of the regional strategy scorecard.

  • Collaborates closely with regional office colleagues to strengthen effectiveness of operations and deliver maximum value to field offices.

25% Technical Guidance, Supervision & Quality Assurance

Promote the Adoption of WASH Quality Standards across all WV’s Ministry including Programming, Advocacy and Disaster Management:

  • Provide technical oversight and support to major WASH initiatives in the region.

  • Provide leadership in mainstreaming, integrating and scaling up evidence-based best practices in WASH in emergencies.

  • Provide technical support to FOs and RO Strategy Evidence and Learning team in the development, adaptation and scaling up of WASH project models and approaches that contribute to child well-being outcomes.

  • In collaboration with WASH GC, support FO WASH programming leads in the quality assurance & review of WASH projects/programs implementation and management, review expenditure reports for the FO WASH grant and sponsorship projects and advice accordingly.

  • Monitor WASH programs in the region by providing direction, input and feedback to ensure effective and efficient program delivery.

15% Knowledge Management, Learning, Research and Impact

Working closely with the regional Design Monitoring, Evidence & Learning team, lead regional and country-specific research on WASH evidence of impact in WV’s programming:

  • Establish systems and processes for WASH knowledge generation, management and dissemination across the region.

  • Develop research agendas for WASH to enhance evidence of impact; engage research institutions and universities in mission critical /operational research to solve key problems/issues identified by stakeholders.

  • Establish a regular cycle of documenting and knowledge management of WASH project successes and impact to improve programme implementation, re-design, strategy revision, policy advocacy, and external publications.

  • In collaboration with GC WASH, promote adoption and scale up of promising practices, project models and innovations in NOs.

  • Generate regional level periodic reports on WASH and facilitate and/or participate in learning events that drives learning and innovation in SAR.

15% Resource Development and Grant Management

Contribute to resource acquisition, grant management and retention of new and existing donors:

  • Provide technical hands-on support to Field Office grant acquisition and management efforts; support the design of good quality WASH programs that incorporate WV distinctive including faith and transformational development, Gender Equality and Social Inclusion (GESI) and child protection for sustained child wellbeing.

  • Work with field offices and support offices to develop a sustainable pipeline of WASH grants.

  • Monitor and provide quality assurance in the implementation of key WASH grants in accordance with donor requirements.

  • Maintain relationships with WASH technical support staff in various donor and partner organizations.

10% External Engagement and Cross Functional Networking

WV’s capability recognised as a thought and practice leader on integrated WASH:

  • Support strategic partnerships with research/academic/ practitioner networks on WASH

  • Actively participate in regional and global technical networks and fora on WASH and facilitate WVSAR’s contributions to industry discourse and good practice.

  • Ensure key WASH-related relationships with strategic partners, donors and government are managed effectively

  • Influence national and regional policies around core advocacy objectives related to WASH (especially with regard to the SDGs), working closely with the regional Communications and External Engagement team

10% Capacity Building and Development

Continuous and targeted capacity building:

  • Ensure Field Offices capacity in WASH is continuously improving to meet and exceed global minimum expectations and quality standards.

  • Lead and provide guidance to the talent development and capacity building of FOs staff to implement the WASH capacity building framework and plans; and other global capacity building initiatives including the DRI WASH capacity building programme.

5% Risk management and Safeguarding

Risk management and mitigation:

  • Regular review of all audit reports with a WASH component. Provide support to field office staff in the drafting of management responses and the implementation of WASH related audit (and investigation) recommendations.

  • Work with regional office, field office and global center colleagues to identify and address systemic risk issues related to WASH.

  • Provide technical leadership for developing and monitoring on-going risk management processes assuring accountability, safeguarding, transparency and integrity to children, programme communities and donors.

  • Ensure alignment to safeguarding principles and practice in program design, monitoring and evaluation; ensure all WASH partners including those at the community level receive safeguarding training and orientation.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Broad and deep experience in several organizational functions, especially in international development and management.

  • At least ten years of progressively responsible and relevant professional work experience in WASH programming in various contexts and countries.

  • Excellent conceptual, analytical and strategic skills.

  • A demonstrable track record of critical and analytic thought that influences organizational direction and change, and forges strong partnerships.

  • Strong ability to communicate complex technical or policy issues in simple and clear terms.

  • Significant experience leading WASH and or public health strategies and programs in international organizations.

  • Proven track record of leadership within an international organization.

  • Proven ability to provide authoritative input and solutions on strategic issues.

  • Project management and proposal development experience.

  • Work experience in the Southern Africa region.

  • At least five years’ experience of managing staff and coaching for performance. Demonstrated success in coaching staff to be more effective and take on greater responsibilities.

  • Masters’ degree in Public Health, Water Resource Management, Social Sciences or related fields such as economics and environmental health is required.

  • Training or certification in integrated water resources management, behaviour change, market-based solutions, and other WASH areas (documented experience alternately accepted).

  • Excellent written and spoken English.

Preferred Skills, Knowledge and Experience:

  • Proficiency in Portuguese and/or French.

  • Formal qualification in project management or quality assurance standards.

  • Deep technical knowledge on program quality, reporting and impact.

  • Knowledge of the gender equality/inclusion/diversity capacity needs of NGO staff, and how to address them.

  • Ability to manage multiple requests and prioritise according to strategic needs, applying an agile approach to decision-making and execution.

  • Experience negotiating with multiple business units in a large, federated structure, preferably in a matrix management environment.

  • Able to enable an efficient, effective and transparent flow of information, across entities and with key stakeholders.

  • Excellent communication skills that effectively represent an organisation’s mission and values internally and externally.

  • Compelling influencer and communicator – able to inspire, build consensus and bring people together around common vision and goals.

  • Seasoned collaborator with faith based organizations.

  • Ability to engage virtually with a dispersed team in different locations.

Work Environment/Travel:

  • The position requires the ability and willingness to travel domestically and internationally up to 30% of the time, often to insecure and fragile contexts.

Senior Marketing Officer (Legacies)

Senior Marketing Officer (legacies)

Salary: £30,763 per annum, depending on experience + good range of benefits

Contract: Permanent 36.5 hours per week

Based: Milton Keynes with remote working

World Vision is an international children’s charity working with children, their communities, and with supporters and partners, in almost 100 countries.

Through long-term development projects, emergency responses and advocacy we’ve helped bring lasting change to millions of children, over more than 60 years. And as a Christian organisation, everything we do is motivated by our faith as we strive to reflect God’s unconditional love.

Work for World Vision UK and you will be part of a truly global Partnership, building brighter futures for vulnerable children.

Job Purpose

Are you a legacy marketing expert? Do you want to make a lasting impact for the world’s most vulnerable children?

If so, you could be the person we’re looking for… As a Senior Marketing Officer in our Legacies team, you’ll play a leading role in growing and developing World Vision’s Legacy marketing. You’ll promote legacy giving to external audiences and help drive satisfaction and loyalty amongst supporters who have already committed to leaving a gift in their Will. You'll manage multi-channel integrated campaigns and will have responsibility for driving forward Legacy marketing within the wider organisation.

This is an exciting time to join the team… Legacies have been identified as a significant area of growth within World Visions strategy. As a senior member of the team, youll be key to achieving these ambitious targets. By increasing the prominence of legacies, both internally and externally, youll enable us to change the lives of millions of children around the world.

About you… You’ll have previous experience of working in a fast-paced direct marketing or legacy marketing team. You’ll have strong project management skills and a track record of delivering end-to-end marketing campaigns. You’ll be a self-starter who motivates themselves and those around them. You’ll have exceptional relationship-building skills and the ability to influence others. And you’ll be a strategic thinker, with an ability to seize opportunities and shape solutions.

As an active Christian, this role offers you the opportunity to integrate your Christian faith and be sensitive to its various expressions across cultures and denominations.

If this is you, we’d love to hear from you today.

As an active Christian, this role offers you the opportunity to integrate your Christian faith and be sensitive to its various expressions across cultures and denominations.

In addition to the salary offered, we offer good benefits including pension, generous holiday entitlement and free parking (MK only).

Please click here to view the full job description

Can you please upload your CV of full employment history.This must be accompanied with a covering letter stating how you meet the essential criteria given in the Job Description.

Unfortunately we are not able to sponsor this role or assist with any visas, so only applicants with the right to work in the UK will be considered.

Closing Date for applications: 16 August 2021

Interview Dates: TBA

Universal acceptance for everyone, everywhere is at the heart of our Christian organisation. We promote diversity of thought, culture and background, which connects the entire World Vision family.  As such, World Vision is proud to be an Equal Opportunity Employer. We value diversity and aspire to reflect this in our workforce. We particularly welcome applications from under-represented sections of the community. World Vision UK also operates flexible working policies and practices.

As a child focused organisation, World Vision UK is committed to the safeguarding of children, therefore any offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check.

By submitting your application, you understand and accept that World Vision UK will process the data you provide for the purposes of your application and in accordance with the World Vision UK - Job Applicant Privacy Notice (click here).

No agencies please.

Manager, Technical Academy

*Preferred position location: Home Working, United Kingdom. Other locations to be determined by home country of successfull candidate in Europe, Africa or Asia where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF THE POSITION:

The Manager leads World Vision’s Technical Academy, providing online learning courses to build the competence of field-facing staff and partners in implementing World Vision’s best practice technical approaches. S/he is a thought leader on learning and staff development who will continue to evolve the Technical Academy to meet strategic needs.

The Manager leads a cross-functional global team of staff and consultants, collaborating with many internal and external stakeholders, to support instructional design, marketing and delivery of Technical Academy offerings.

The Manager will seek to establish a sustainable revenue model provided by course fees from internal and external participants, supplemented with grant based income.

KEY RESPONSIBILITIES:

Technical Academy Operational Leadership:

  • Lead annual business cycle activities

  • Establishing and maintain infrastructure to support cross-sectorial stakeholder planning.

  • Establish and agree stakeholder roles and responsibilities to support annual business cycle activities.

  • Use data to inform design prioritisation, annual training calendar and marketing, ensuring communications are reaching the target audience, Managers and budget holders.

  • Co-create annual course calendar in collaboration with Course Owners and exiting facilitator pool.

  • Identify and consult internal and external design specialists to support the development of organisationally aligned, online offerings with a consistent, aligned branding and user experience of all online offerings.

  • Oversee the identification, secondment and capacity building of project model subject matter experts to facilitate online offerings.

  • Develop and manage the global budget including revenue generation obtained through course participation.

  • Seek agreement from cross sector stakeholder group on Technical Academy business plan and resourcing in alignment with strategy.

  • Ensure delivery of courses in line with the business plan with requisite reporting and monitoring.

  • Work in partnership with WV Grants teams to secure funds both within the organisation and available from external sources that will assist in the further growth and development of the Technical Academy online offerings.

Technical Academy Strategic Leadership:

  • Build and sustain highly effective stakeholder relationships and supporting infrastructure to develop the Technical Academy and achieve program outcomes.

  • Develop, manage and drive the WVI Technical Academy Strategy with appropriate and sustainable governance mechanisms, deliberate and systematic capability building and impact measurement, all achieved in partnership with key business leaders across WV.

  • Partner with and influence business leaders to ensure effective integration of Technical Academy offerings into key organisational practices, including data measurement and analytics, to optimize impact and build an evidence base.

  • Lead the growth and performance of the Technical Academy (with formal and matrix relationships) to provide thought-leadership and a range of online learning products to ensure consistent high-quality integrated global learning solutions which meet development needs and nurture a culture of learning and performance.

  • Build awareness and confidence in technical Academy course offerings whilst advocating for a consistent culture for Project Model aligned adult learning solutions by presenting case studies, explaining the model and benefits, meeting with teams and leading them through our approach, aims, benefits and outcomes.

  • Lead marketing strategy and communications of future courses to both internal and external strategic partners and audiences in alignment with plan and budget leveraging key stakeholder groups.

  • Lead or facilitate partnerships and opportunities to collaborate with external stakeholders to contribute to wider-industry better practices and to leverage learning and resources to strengthen WV L&D and promote a culture of continuous improvement and innovation.

Quality and Improvement of Programme and Content:

  • Apply Human-centered Design principles to continually evolve the Technical Academy’s learning approach using innovation and creativity to enhance and strengthen the participant experience and learning outcomes.

  • Lead the implementation of a scalable coherent approach to field facing technical staff capacity building including end to end training administration, design, course management and evaluation.

  • Ensure consistency in the delivery and application of training standards across the training solutions.

  • Ensure courses are up to date with latest project model evidence and learning.

  • Monitor quality of the design and delivery of all online offerings.

  • Undertake Impact evaluation at regular and agreed intervals and implement recommendations and findings where relevant.

  • Advocate for system improvement development to support learning architecture.

Technical Academy Team Leadership:

  • Provide strategic direction and management to a global cross functional core team of staff, consultants and secondees.

  • Lead by developing, documenting and implementing a team culture that builds trust, accountability, transparency and efficiency.

  • Foster a culture of action learning and reflection, to promote ongoing skills development, innovation, agility and creativity.

  • Maintain a culture of agility, proactivity, collaboration and continuous improvement.

  • Provide mentorship role to key personnel, ensuring regular discussion on staff well-being and life balance, and their professional growth and development.

Personal Development:

  • Stays up to date with the latest instructional technologies through the establishment of personal networks, attendance of workshops, reviewing of professional publications, and participation in professional industry associations.

  • Participate in devotions either virtually or face to face.

  • Participate in the Day of Prayer.

KNOWLEDGE, SKILLS AND ABILITIES:

  • 8-10 years of professional expertise backed up with substantial experience in L&D (Training & Development), ideally in a regional or international role.

  • Deep understanding of L&D and capacity building practices, challenges, trends and better-practices within the Development and Humanitarian Assistance industry and in the wider L&D industry demonstrating a commitment to ongoing professional development through research and learning.

  • Demonstrated personal expertise in the specific areas of Learning and Development practice, including eWorkshop / asynchronous online learning methodology, curriculum design, instructional design, learning evaluation, course facilitation, with evidence of effective application across international contexts and culture.

  • Experience in the design and execution of a global learning and development strategy, including needs analysis and developing associated plans and marketing strategies.

  • Expertise in utilizing a competency based approach to staff skill building.

  • Experience of establishing a sustainable business model, with operational systems for scale.

  • Proven ability to influence cross-functional teams and senior management into following a particular course of action. S/he must also be approachable, inspiring trust in others, which will make it easier for people to trust in his/her insights and follow directives in their leadership position.

  • 3 years’ experience as a remote Manager having managed a diverse global team in multiple locations delivering on key outcomes and to budget.

  • Highly developed interpersonal and communication skills, both written and verbal.

  • Ability to demonstrate excellent time management, attention to detail and prioritising skills.

  • Adept at working with many partners / stakeholders, both internal and external to the organisation, setting up clear MOUs with clear timeframes and budgets.

  • Master or Bachelor Degree in ideally one or more of the following; Education/Professional Education and Training; HR/Human Resource Development; Organizational Development.

  • Fully literate on standard MS Office suite, including MS Teams.

  • Strong analytical skills and a demonstrated passion for research, data analysis, and the insights that are derived from it.

  • Fluent in English; preferably also French and / or Spanish language.

Preferred Skills, Knowledge and Experience:

  • Qualifications within the field of international development is desirable.

  • Experience in the development and administration of Moodle LMS.

  • Work experience in developing country contexts (preferably in a community development and / or humanitarian setting) to understand: how work culture around the world differs; how technology can be leveraged to overcome connectivity

  • challenges; and the realities of field facing staff for the design of impactful learning programs.

Work Environment/Travel:

  • This position is suitable for working at home arrangements with flexible working hours due to global nature of role.

  • Working hours 30 - 40 hours per week.

  • Requires a certain overlap of hours with the core team and ability to accommodate meetings with colleague worldwide.

  • The position requires ability and willingness to travel domestically and internationally up to 10% of the time.

Global Governance Coordinator

Preferred position location: United Kingdom. Other possible locations: Romania, Albania or Cyprus where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF THE POSITION:

Provide coordination & administrative support to Global Governance operations, to ensure the timely completion of tasks in support of departmental work developing national board and advisory council effectiveness within the Partnership.

To support Director for Global Governance (Europe. Middle East & Asia Regions) with administrative tasks related to National Offices.

KEY RESPONSIBILITIES:

Administrative support tasks for Global Governance (GG) operations:

GG Helpdesk & Database (DB)

  • Helpdesk monitoring and response ensuring access granted to requests for new accounts to be created for board/AC members, and provide access advice and tips for usage.

Manage database postings when requested/notified to GG DB and initiate proactive monthly/quarterly engagement with national board and advisory council coordinators in all regions to make updates and upload docs such as minutes, reports, bios/CVs.

  • Conduct periodic DB Zoom trainings for board coordinators.

  • Maintain contact lists - board and advisory council chairs, national director & board support staff mailing lists.

  • Facilitate agendas, invites and connectivity for virtual RGA meetings along with note taking.

  • Facilitate NB/AC biennial assessment via Survey Monkey – Initiate assessment according to schedule, follow up with RGAs and BSS to ensure timely completion, prepare and send results to RGAs/BSS.

  • Facilitate assessments via Survey Monkey as requested by offices such as rapid meeting assessments, chair evaluations, committee evaluations and peer to peer assessments.

  • Follow up and analyse Board/AC Safeguarding compliance checklists.

  • Other administrative-related work for the departmental operations as assigned.

Support for board development resources and Toolkit:

  • Administrative support and coordination of governance documentation & resources (including eCampus courses, main governance wvcentral site, and Governance at Your Fingertips).

  • Administrate translations of resources and policies in Spanish & French.

  • Upload team sharing documents and calendar entries to MS Teams/GG Outlook group calendar.

  • Support development of E-Learning resources.

  • Support national office governance transitions.

  • Additional ad-hoc projects per assignment.

Providing technical advice (e.g. on which forms, processes or documents to utilize) to Board/Advisory Council Support Staff (BSS) in National Offices as required.

  • Arrange Quarterly Webinars for BSS in NO’s and Board/AC Chairs.

  • Support Director of Global Governance (Europe, MEER, & Asia) in championing Board/AC effectiveness in Europe and MEER.

Attend and participate in weekly chapel and devotions. Practice the Core Values, Covenant of Partnership and Partnership Principles.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Good organizational and time management skills in environment with multi-tasking and handling a significant level of data evidenced by work experience.

  • Knowledge of board governance subject matter, practices and terminology in profit and/or not-for-profit sector.

  • Database entry skills.

  • Knowledge of resource libraries.

  • High level of organizational skills and ability to work independently.

  • Previous work experience in an administrative role.

  • Good written and verbal communications skills.

  • 4 years college work completed with bachelor’s degree in business, social science or another academic field.

  • Effective in written and verbal communications in English. French, German or Spanish considered an advantage.

  • English required.

Preferred Skills, Knowledge and Experience:

  • Effective and professional fluency in written and verbal English and communications. French, German or Spanish will be considered an advantage.

  • Knowledge and understanding of governance processes considered an advantage, but an appreciation of its importance and a willingness to learn is essential.

  • Fully conversant with MS Applications, Word, Excel & PowerPoint, Access/databases, Survey Monkey.

Humanitarian and Conflict Policy Advisor

Senior Humanitarian and Conflict Advisor

Salary: £36,994 per annum, + London weighting and a good range of benefits

Contract: Permanent 36.5 hours per week (flexible part-time hours possible by arrangement)

Based: London

World Vision is an international children’s charity working with children, their communities, and with supporters and partners, in almost 100 countries.

Through long-term development projects, emergency responses and advocacy we’ve helped bring lasting change to millions of children, over more than 60 years. And as a Christian organisation, everything we do is motivated by our faith as we strive to reflect God’s unconditional love.

Work for World Vision UK and you will be part of a truly global Partnership, building brighter futures for vulnerable children.

Job Purpose

Youll be our key thought leader and spokesperson on developing humanitarian and conflict policy in World Vision UK. As part of the Government Relations Team youll be responsible for connecting with relevant UK Government Ministers, MPs and civil servants as well as other external networks to advocate for the worlds most vulnerable children in conflict and humanitarian settings, building networks and contacts to see meaningful policy change in conflict and humanitarian settings. You will also work closely with the Humanitarian and International Programmes team to support grant opportunities and implementation in humanitarian and conflict settings, to reach and support children and their communities. In particular, you will be the key focal point for any Conflict, Security and Stability Fund (CSSF) grant opportunities, supporting acquisition and management, as well as monitoring and evaluation. Sitting the in Policy, Technical Support and Communications Team means youll work with the Media Manager to support on conflict or humanitarian related news opportunities to increase the brand and reputation of World Vision UK.

As an active Christian, this role offers you the opportunity to integrate your Christian faith and be sensitive to its various expressions across cultures and denominations.

In addition to the salary offered, we offer good benefits including pension, generous holiday entitlement and free parking (in Milton Keynes only).

Please click here to view the full job description

Please upload your CV of full employment history explaining any gaps of employmentand reasons for leaving your previous employer. This must be accompanied with a covering letter stating how you meet the essential criteria given in the Job Description.

Closing Date for applications: 22nd August 2021

Interview Dates: TBC

Universal acceptance for everyone, everywhere is at the heart of our Christian organisation. We promote diversity of thought, culture and background, which connects the entire World Vision family. As such, World Vision is proud to be an Equal Opportunity Employer. We value diversity and aspire to reflect this in our workforce. We particularly welcome applications from under-represented sections of the community. World Vision UK also operates flexible working policies and practices.

As a child focused organisation, World Vision UK is committed to the safeguarding of children, therefore any offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check.

By submitting your application, you understand and accept that World Vision UK will process the data you provide for the purposes of your application and in accordance with the World Vision UK - Job Applicant Privacy Notice (click here).

No agencies please.

High Net Worth Donor Events Specialist

*Preferred position location: United Kingdom, Netherlands, Germany, Romania, Albania. Other locations location to be determined by home country of successful candidate in a jurisdiction where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF THE POSITION:

The High Net Worth Donor Events Specialist develops and coordinates engaging meetings and events to drive High Net Worth (HNW) donor engagement, including informational meetings, webinars, virtual field tours, and in-person field visits (as conditions permit) across the Europe region. This role manages numerous projects across European support offices and World Vision field offices, developing a calendar of events that serve the needs of HNW donors and European fundraising offices and staff, requiring strong, ongoing collaboration with leaders, staff, and technical experts at all levels of the organisation, including vendors and consultants. Organisation, attention to detail, and collaboration are critical to success in this role.

KEY RESPONSIBILITIES:

Develop and manage a calendar of regular field calls for HNW donors:

  • Identify, through business/ROI analysis, and provide expert recommendations on types of events to sponsor and attend.

  • Identify/develop a rolling, yearly calendar of events (virtual and physical) to provide opportunities for HNW Fundraising and Marketing staff to engage and educate HNW donors on projects and impacts.

  • Develop a communication strategy and systems to ensure that offices are aware of and able to easily use the events calendar.

  • Work with internal and external teams /products as needed to ensure technological, cultural, and language support for the diverse population of HNW donors.

  • Develop and maintain database(s) of field and NO projects, outcomes, staff, experts, etc. across the inventory, to inform and provide potential speakers for virtual and in-person meetings and events.

Support the design, strategy, and execution of virtual and in-person (when safe to do so) events and meetings for HNW donors:

  • Identify, through business/ROI analysis, and provide expert recommendations on types of events to sponsor and attend.

  • Identify appropriate internal and external technical support needed to develop ‘Virtual Vision Trip’ event focused on HNW donor needs and interests.

  • Lead development of ‘Virtual Vision Trip’ event focused on HNW donor needs and interests, in partnership with the Global Comms team and US office.

  • Liaise with European, regional, and field offices to ensure effective logistical management of events, including staffing, marketing materials and collateral, travel, shipping and response devices.

  • Liaise with European, regional, and field offices to develop and coordinate budgets, themes, registration processes, speakers, transportation, venue, audio/visual technology, food and beverage selection, etc. for HNW donor events.

  • Leverage best practice “Event in a box” resources from WVUS and others to share more broadly.

  • Liaise with event offices and communications to market events.

  • Assess, report on, and adapt strategy and practice, based on learning from event results.

Develop and maintain resources for use by European fundraising staff to engage and educate HNW donors about World Vision’s field work:

  • Ensure understanding of World Vision Philanthropy strategic goals, objectives, organisational announcements, and activities.

  • Develop and maintain a catalogue of short, highly consumable foundational narratives, fact sheets, etc. about projects and programmes.

  • Develop ‘kits’ of shareable impact stories, statistics, project updates, video tours and interviews, interactive connections, etc. to support the effective communication of World Vision’s activities and impact to HNW donors.

  • Develop techniques and tools to help make shared HNW projects more consumable by both fundraisers and donors.

KNOWLEDGE, SKILLS AND ABILITIES:

  • 5+ years of work experience coordinating successful virtual and physical events, including planning, logistics and management.

  • Must have a strong understanding of the unique requirements for HNW donors (as distinguished from mass-market fundraising) marketing and engagement.

  • Demonstrated success coordinating a broad calendar of events across a dispersed organisation.

  • Experience coordinating projects in diverse, multicultural, remote communication contexts.

  • Experience coordinating the development of virtual experiences for donors or other markets.

  • Bachelor's degree in marketing, fundraising, hospitality, logistics, project management, communications or a highly related field.

  • NOTE: Certification and/or professional experience, particularly in directly relevant events roles, may substitute for education; this will be evaluated on a case-by-case basis.

  • Fluent English speaking and writing capacity.

Preferred:

  • Experience in HNW donor relations roles.

  • Proven experience developing successful events/experiences for HNW donors.

Work Environment/Travel:

  • Limited travel may be required; less than 10%.

DME Capability Advisor

*Position location to be determined by home country of successfull candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF THE POSITION:

The position of Design, Monitoring & Evaluation (DME) Capability Advisor aims to optimize DME capability in World Vision International (WVI) and strengthen staff DME competencies in areas such as design, monitoring, evaluation, accountability and learning. The role includes: The development of a DME capability enhancement system (including policies, standards, and guidelines, processes, learning assets and learning pathways), the refinement of National Office NO DME capacity assessment and DME competencies, the provision of support to Regional Program Quality leads and Technical Service Organisation to plan and implement DME Capacity Building interventions and the creation new learning opportunities by engaging externally with other organisations/academia and managing knowledge in WVI.

KEY RESPONSIBILITIES:

  • Lead the design of a DME capability development system including (policies, standards, guidelines and processes etc) to benefit both, a) teams tasked to support development of Field Office (FO) ME capabilities (ROs, TSOs &SOs) and b) DME teams in FOs.

  • Design a learning system including learning pathways, learning assets, and learning platforms assisting users during their learning journey.

  • Assist the FOs to undertake regularly the DME capacity assessment and prepare a portfolio view as agreed with GFO.

  • Lead the development of learning assets for F2F and on-line learning. Design and utilize the platforms (WVCentral and e-campus) to enable FOs/RO/SOs/TSOs to access the learning assets in form of asynchronous self, e-learning and social learning in DME. Develop staff competencies on data quality and integrity across all funding sources. Promote emerging good practices in DME capacity development within WV and communicate these across the DME community using newsletters etc.

Coordinate and harmonize DME capacity building interventions of ROs/SOs/TSOs to enable a unified, just in time support for FOs, maximizing their contribution to DME Capacity Building objectives.

  • Collaborate with RO and SO DME leaders to continuously assess DME/LEAP 3 capacity building needs among NOs and provide coordinated (RO/GC/SO) support to address identified capacity building needs.

  • Influence WV entities to support RO plans for FO DME capacity development and deploy technical experts as needed.

Catalyse innovation and learning for development of DME Capability in the organization.

  • Explore practices of others on DME Capability development and share as appropriate WV’s experiences and learning.

  • Lead and grow partnerships with academic and research institutions that help to enhance WV’s DME capacity globally.

  • Promote innovation in DME capability development across WV entities.

Regenerate the Programme Quality and Evidence Community of Practice, convene them regularly involving WV DME practitioners in sharing learning and promoting enabling continuous improvement:

  • Coordinate learning and sharing for DME practitioners, identify promising DME practices and innovations for sharing in the organization.

KNOWLEDGE, SKILLS AND ABILITIES:

  • The incumbent will bring to this role a combination of DME experience and expertise in planning and implementing capability development interventions that help build/enhance the required DME competencies, development of learning resources and utilization of platforms that enable blended learning to take place.

  • Advanced/graduate degree in adult learning/training and or other relevant field.

  • Advanced degree in statistics, econometrics or any other discipline related to DME measurements.

  • Demonstrated expertise in development of user friendly tools and resources for DME and utilization of learning platforms for helping others learn.

  • Intermediate qualifications in capacity building (including expertise in designing capacity building plans and adult learning programs).

  • Advanced competencies in data analysis using appropriate software tools (e.g. SPSS, SAS,ABTAB).

  • Advanced technical writing skills.

  • Evidence of strong interpersonal, networking and coordination skills. Demonstrated effective problem solving skills.

  • Excellent written and verbal communication skills in English and/or French and Spanish.

Preferred Skills, Knowledge and Experience:

  • Proven ability to work successfully in cross-cultural context. Solid experience in leading CoPs, organize knowledge management efforts and developing/documenting learning experiences /assets that can be shared with wider audiences.

  • Experience in leading DME capacity assessments and coordinated efforts to address priority capacity needs of regions/national offices.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 30% of the time.

Media Officer

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF THE POSITION:

Reporting to the Director of Media and Social Media Engagement the Media Officer will play a central role in creating and disseminating media focussed material for the World Vision partnership. They will be the World Vision International (WVI) media point person and will respond to media enquiries from World Vision media leads and international media outlets. They will create key media messaging, be responsible for overseeing partnership wide dissemination of media content and manage media monitoring and analysis. This person will work closely with media departments across the partnership to ensure that media focused communications are strategically shared and coordinated. She or he will be an

articulate and talented communicator, with strong interpersonal and organisational skills, a passion for the work that World Vision does and a commitment to creating international media awareness of it.

KEY RESPONSIBILITIES:

  • Write, edit, and internally distribute content, including key messaging documents, press releases, website content, and other communications materials.

  • Manage media monitoring and analysis tool, maintain records of media coverage and collate analytics and metrics. Provide WV partnership media leaders with ongoing media updates.

  • Coordinate media leads and ensure that all World Vision offices continuously communicate with each other. This will include the management of ongoing partnership media leaders update calls and skype chats.

  • Work with Communications and Media managers in World Vision offices across the partnership to establish relationships with key global media outlets.

  • Work with the Director of Media and Social Media Engagement to develop and implement an effective strategy for media engagement.

  • Create and edit key communications documents and guidelines to inform the partnership on communications strategy and best practice.

  • Manage and coordinate World Vision International media trips.

  • Work with Director of Public engagement (Partnerships) to support the research, establishment and management of paid media partnership relationships to support global moments.

KNOWLEDGE, SKILLS AND ABILITIES:

  • 5 years proven media relations or PR experience.

  • Excellent verbal, written and interpersonal skills.

  • Experience in coordinating media leads from a number of different offices.

  • Sound editorial skills.

  • An understanding of audience segmentation/ how to target key audiences.

  • Ability to partner other teams in order to jointly plan media outreach.

  • External relationship management skills.

  • Bachelor’s degree in communications, journalism or related field.

Preferred Skills, Knowledge and Experience:

  • Experience in using media monitoring and analysis tools.

  • Experience in a global organization (NGO experience an advantage).

  • Experience with faith based audiences.

Work Environment/Travel:

  • The position requires ability and willingness to travel 20%.

Support Office Engagement Advisor, Faith & Development

*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

*Please submit your CV in English.

PURPOSE OF THE POSITION:

This position will advise Support Offices (SO) leadership, with an emphasis on SO Faith & Development (F&D) leads, guiding them regarding their respective office’s objectives to maintain WVI’s commitment to ‘live out our Christian faith and calling with boldness and humility.” The advisor will help equip SO leaders and staff to understand and articulate WV’s Mission, Vision and Core Values both internally and to externally, with the aim of strengthening WV’s brand, credibility and reputation; supporting partner collaboration; increasing revenue growth; and helping them to bear witness to the good news of the kingdom of God to our donors.

KEY RESPONSIBILITIES:

Provide technical guidance to SO Faith & Development (F&D) leads as they support SO leadership to realise Our Promise Strategic Imperative 1 (Living Out Our Christian Faith and Calling with Boldness and Humility) and as they share World Vision International’s faith related documents (Core documents, policies and guidelines) and advise SO leadership on their implementation. This may include direct engagement with SO CEO constituencies (leadership team, staff, Board, etc.) as needed.

Activities would include:

  • Promoting relevant F&D Resources.

  • Advising SO leadership and staff to identify and address needs to understand, articulate and live out WV's Christian faith and calling as appropriate to their context.

  • Advising SO Teams to ensure faith considerations are integrated into all supported field programmes for child well-being.

Engage with SO leadership on strategic F&D related issues:

  • Listen and advise on opportunities to support F&D initiatives through Grants Acquisition & Management, fundraising channels and resources.

  • Strengthen consistent and clear communication of World Vision’s Christian identity and mission, with messaging adapted for different audiences.

  • Strengthen strategic partnerships with churches and faith-based organisations (FBOS) for holistic ministry.

Advise in the development, monitor the implementation and analyze SO action plans around:

  • Strategic Imperative 1 ((Living Out Our Christian Faith and Calling with Boldness and Humility).

  • “Our Voice” Staff Survey Christian identity question results.

  • Staff completion of the Mission Immersion Programme (MIP).

F&D specific competencies:

  • Apply Faith Literacy

  • Support Faith Integration into Strategy & Programming.

  • Support the Spiritual Nurture of Children at the Local Level.

Identify needs and, as necessary, develop relevant F&D Resources (ex. Learning modules, marketing and fundraising materials that articulate WV’s Christian identity) for SO leaders and staff.

Advise in the realization of GC F&D objectives, especially as they contribute to the Faith & Staff Formation sub-team.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Strong writing skills and proven ability to produce original documents, briefings, articles and document summaries.

  • Advanced skills in in adult learning styles and instructional and curriculum design.

  • A deep understanding of and appreciation for the broad range of Christian traditions and denominations that are represented within World Vision, as well as communicating the value of WV’s interfaith work.

  • Experience in supporting Christian faith expression/trends in post-Christian, other faith predominant and majority secular contexts.

  • Strong intercultural relations competency.

  • Extensive experience and a deep understanding and application of protocols surrounding WV communication, working across sectors, and working across all levels of the organisation.

  • Knowledge and understanding of core marketing and sales strategies and tactics, including engagement with high net worth supporters, mass market supporters, schools and churches.

  • Experience in designing marketing communication assets and reports.

  • Deeply devoted to his/her relationship in Christ through prayer, Bible study, and involvement in the local church.

  • Bachelor’s degree, with a preference for degrees in theology, practical ministry, marketing and communications.

  • Advanced proficiency in written and spoken English.

Preferred Skills, Knowledge and Experience:

  • Master’s Degree, or equivalent experience, in Communication, Divinity, Christian Ministry or International Development.

  • 3-5 years of experience working with World Vision Faith & Development at a regional or global level.

  • 3-5 years of experience working with World Vision Support Offices.

  • Graphic design and video editing skills.

  • Experience with working remotely and on dispersed teams.

  • Ability and flexibility to attend virtual meetings in different time zones (including early mornings or late nights).

Work Environment/Travel:

  • This position will travel up to 15% of the work time per year.

  • The employee is regularly required to sit, talk, or hear, use repetitive hand motion, stand, walk, reach, bend or lift up to 20 pounds.

Response Director

*Country location to be determined based on response.

*Please submit your CV in English.

World Vision’s Emergency Response Roster is comprised of highly experienced and vetted humanitarian aid professionals available for short term, medium term, and long term emergency response assignments with World Vision.

When disaster strikes, we are on the ground, quickly providing immediate support and we stay helping to rebuild lives for children, families, and communities.

We are currently accepting applications to join the Emergency Response Roster and are seeking candidates for:

All Roster position will be Non-Family/Unaccompanied postings lasting 3-12 months.

As vacancies arise in our humanitarian offices, roster members will be considered for employment opportunities.

General Requirements:

  • 5+ years Leadership experience in a Humanitarian/Fragile/Emergency context

  • Minimum 2 years of cross cultural humanitarian emergency experience outside of your home country.

  • Experience directly managing staff during humanitarian emergency responses.

  • Ability to work long hours in stressful environments with a variety of skilled professionals.

  • Demonstrated management of budgets in emergency response settings.

  • Willing to serve unaccompanied (non-family); most likely living in a team house setting.

  • English proficiency, written and verbal. (French/Arabic/Spanish preferred)

  • Grant Acquisition and Management experience

  • Strong track record in developing good working relationships with governmental institutions and multilateral agencies.

RESPONSE DIRECTOR PURPOSE:

The Response Director (RD) has primary responsibility for directing the response from strategy to implementation, inclusive of performance and oversight of all aspects of the response. She/he should develop and maintain an efficient, cohesive team, while ensuring effective coordination and relationships with the other agencies, officials, beneficiaries, donors and all areas of the Partnership.

KEY RESPONSIBILITIES:

Develop and monitor implementation of response strategy that addresses WV strategic goals to meet humanitarian needs:

  • Lead response strategy development with National Director (ND), Regional Leader (RL), Partnership Executive Team (PET) and other senior stakeholders.

  • Ensure primary and secondary information on needs inform strategy formulation.

  • Ensure context analysis informs strategy development.

  • Consult with ND and RL to ensure National Office (NO) strategy and plans (including Child Wellbeing targets) are taken into account in response strategy formulation.

  • Ensure strategy aligns with anticipated capacity.

  • Monitor appropriateness of strategy in addition to implementation of strategy and transition plans.

Ensure response is staffed to meet response needs:

  • Contribute to NO capacity building in the area of emergency response in coordination with NO leadership and Human Resources (HR).

  • Determine response organization structure with ND and HR.

  • Conduct high-level workforce planning with HR and mobilise surge functions as required.

  • Oversee the recruitment of the RDs direct reports.

  • Ensure defined accountabilities under the Emergency Management System (EMS) are clear for each function including Term of Reference (TOR) objectives and qualitycriteria.

  • Ensure HR works with EMS functions to identify workforce requirements.

  • Ensure HR plans for capacity building with EMS functions.

  • Ensure HR develops performance planning and review processes that include quality criteria.

  • Ensure HR establishes a staff care function and mechanisms that support staff well-being.

  • Consult ND to plan Response team transition/integration.

  • Ensure adequate internal communications mechanisms are in place to ensure policies, information and decisions are shared with staff as appropriate.

Establish and maintain effective working relationships with humanitarian actors, government representatives, World Vision stakeholders, the media and general public:

  • Represent the response in Partnership Executive Team and Partnership Coordination Team (PCT) (where activated).

  • Identify and highlight areas of conflict to Response Senior Management Team (SMT), ND, RL and Partnership Executive Committee (where activated).

  • Create and maintain collaborative relations and where appropriate partnerships with government, other NGOs, UN agencies, civil society, churches, bi-lateral missions and donors.

  • Participate in consortium meetings and Response related national coordination meetings.

  • Ensure World Vision is represented at relevant technical and coordination mechanisms in-country.

Develop and plan response to achieve response strategy goal and objectives:

  • Provide oversight to funding allocation (i.e. Private Non-sponsorship or PNS, grants, etc) to ensure alignment with strategy and humanitarian needs.

  • Ensure response programme development meets World Vision and international standards.

  • Ensure that adequate funding to address humanitarian needs is acquired.

  • Ensure Advocacy staff are empowered to integrate advocacy across sectors and to develop child-focused advocacy positions which are aligned with strategy and organisational priorities, in strong alignment with NO and Response Operations teams.

  • Facilitate the signing of MOUs and contracts, with donors, Support Offices (SOs) and other relevant stakeholders.

  • Ensure appropriate waivers are in place to facilitate timely response implementation.

Implement response programme in accordance with commitments to meet international and WV standards:

  • Ensure that accessible beneficiary feedback mechanisms are established and functioning.

  • Ensure staff establish community accountability methods across all of the response program.

  • Monitor and identify risks to programme quality and coordinate resources to address them.

  • Ensure that all programmes are implemented, monitored and evaluated according to set plans and that agreements with donors, SOs and other stakeholders are adhered to.

  • Ensure management meetings address quality risks, relevant monitoring data and community feedback.

  • Initiate resourcing mechanisms and ensure financial and material (in-kind) resources are managed according to WV standards, donor and SO agreements.

Initiate response funding mechanisms with support of ND, RL & Regional HEA Director (RHEAD):

  • Ensure that funding is managed and accounted for in compliance with donors and Support Offices agreements and WV standards.

  • Ensure that programme and projects audits are planned and conducted as per WV audit regulations and donor government requirements.

  • Ensure that audit reports are responded to and recommendations implemented.

Ensure that response meets World Vision minimum quality standards and supports program improvement, reflection, learning and innovation:

  • Ensure previous response learnings from Global learning facilitator are reviewed in program design.

  • Encourage the incorporation of best practice and innovation in program design.

  • Ensure all functions have quality planning sessions to meet quality objectives of their TOR.

  • Ensure achievement level of all function quality objectives is monitored monthly and reported.

  • Ensure risks that prevent the achievement of quality objectives are reported and rapidly addressed.

  • Ensure mechanisms are established to identify, document, and share lessons learned with Partnership.

Oversee Security function, planning and implementation to ensure response staff and organisational safety and security:

  • Ensure staffing of Security function.

  • Provide oversight to implementation of security protocols as per CSR.

  • Facilitate inter-agency coordination for information sharing and intelligence sharing.

Ensure response internal and external reporting requirements are met:

  • Liaise with Programmes and Info Management to ensure internal and external reporting requirements are planned for and reports are prepared.

  • Review and submit partnership programme reports.

  • Prepare and submit monthly management reports.

  • Ensure internal response coordination & information sharing mechanisms are functioning.

Ensure that response staff have appropriate housing, offices and information/communication systems:

  • Ensure that staff have access to appropriate office space/equipment, information/communication systems/equipment and other facilities which enable them to carry out their responsibilities.

  • Ensure that all response vehicles and other equipment are well managed and maintained.

  • Where necessary, ensure that relevant staff have access to appropriate housing.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 5-7 years in leadership role in the humanitarian assistance and development sector, with a significant portion of this in INGOs.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • University degree in Humanitarian Studies or relevant field. Masters degree preferred.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Experience in serving as an organizational spokesperson to media and other external audiences.

  • Effective in written and verbal communication in English.

Preferred:

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders as well as staff.

  • Ability to work in coordination with other humanitarian organizations.

  • Ability to analyse and make decisions in challenging situations in the absence of specific guidance and/or full information.

  • Ability to communicate and model to staff positive behaviours which help them remain resilient and effective in dynamic and high pressure environments.

Work Environment/Travel:

  • Work hours are often more than 8 hours per day during difficult periods of the response.

  • Responses are often mounted in insecure or natural disaster-prone contexts, which may disrupt normal work patterns and generate staff safety issues.

  • Work and housing environments may at times be well below normal standards in terms of facilities, equipment and food availability.

Response Operations Director

*Country location to be determined based on response.

*Please submit your CV in English.

World Vision’s Emergency Response Roster is comprised of highly experienced and vetted humanitarian aid professionals available for short term, medium term, and long term emergency response assignments with World Vision.

When disaster strikes, we are on the ground, quickly providing immediate support and we stay helping to rebuild lives for children, families, and communities.

We are currently accepting applications to join the Emergency Response Roster and are seeking candidates for:

All Roster position will be Non-Family/Unaccompanied postings lasting 3-12 months.

As vacancies arise in our humanitarian offices, roster members will be considered for employment opportunities.

General Requirements:

  • 5+ years Leadership experience in a Humanitarian/Fragile/Emergency context

  • Minimum 2 years of cross cultural humanitarian emergency experience outside of your home country.

  • Experience directly managing staff during humanitarian emergency responses.

  • Ability to work long hours in stressful environments with a variety of skilled professionals.

  • Demonstrated management of budgets in emergency response settings.

  • Willing to serve unaccompanied (non-family); most likely living in a team house setting.

  • English proficiency, written and verbal. (French/Arabic/Spanish preferred)

  • Grant Acquisition and Management experience

  • Strong track record in developing good working relationships with governmental institutions and multilateral agencies.

RESPONSE OPERATIONS DIRECTOR PURPOSE:

Response Operations Director leads the Operations team and oversees the implementation of the response activities. He/she transforms the response strategy into implemented reality, managing day-to-day sector activities and providing technical guidance to the Programmes team for design and programme quality.

KEY RESPONSIBILITIES:

Ensure program planning is informed by technical standards and operational viability:

  • Contribute to planning of sector requirements for people, funding and supplies.

  • Ensure all program designs are based on needs assessment findings (primary & secondary data) and analysis, targets the most vulnerable/chronically and is operationally viable.

  • Ensure all programs refer to technical standards, consider government standards and are aligned with Strategic Guidance and Do-Assure Dont Do (DADDs) for the First Phase of Emergency Responses and Sector Packages.

  • Ensure inclusion of advocacy issues and cross cutting themes are considered in design.

  • Ensure programs and projects are measured according to technical standards and Child Well-being targets.

  • Ensure Operations Plans are developed and implemented with community engagement, taking into account local capacities and utilising Do No Harm/Local Capacities for Peace (DNH/LCP).

Establish, lead, resource and staff Operations unit to meet response needs:

  • Contribute to National Office (NO) capacity building in the area of emergency response in coordination with NO leadership and Human Resources (HR).

  • Determine Operations organisational structure and staffing plan with HR.

  • Monitor recruitment and deployment of Operations staff and plan for capacity development.

  • Ensure Operations staff handovers are conducted.

  • Develop Operations budget in coordination with Finance, ensuring strong alignment and coordination with Programming team during budgeting and budget management process.

  • Plan for Operations transition/integration.

Conduct response operational planning to ensure effective coordination and timely delivery of response activities:

  • Plan and facilitate detailed operational plan and delegate responsibilities to carry out plan.

  • Ensure Accountability mechanisms are in place for Community and stakeholder feedback.

  • Planning process considers community requirements (i.e. timelines) and progress is monitored by DME.

  • Facilitate planning between sectors to meet overall program goals.

  • Facilitate requirements planning with Support Services.

  • Ensure collaborative planning with external stakeholders such as UN Agencies, other NGOs and Govt ministries where possible through coordination mechanisms.

Oversee implementation and monitoring of operations to ensure achievement of response goals and objectives and inform operational improvement:

  • Monitor results against sector plans and address identified issues.

  • Monitor expenditure reports and take corrective action with Finance and Programs.

  • Review M&E and Accountability data with Sectors and Programs to identify and address any issues for operational improvement.

  • Review findings of learning events and evaluations with Programs to make operational improvements.

  • All evaluations of sector interventions are planned with DME to assess effectiveness and timeliness.

Oversee development and implementation of operations reporting systems to support timely and accurate reporting:

  • Establish and implement internal reporting system in coordination with DME.

  • Ensure Operations provide input for grant/donor and program milestone and reports to Programs.

  • Write report on quality risks and their resolution and submit to Response Director on regular basis.

  • Ensure that Operations meets reporting requirements for Clusters, Ministries and/or in-country stakeholders.

Ensure implementation of response operations according to safety standards with support from the Security function:

  • Organise security assessments for all field operations that inform a security plan.

  • Implement the recommendations of the security plan for all field operations.

  • Ensure security incident reporting protocols are complied with by operations staff.

  • Ensure Operations staff adhere to security standards for staff movement and communications.

  • Work with Security to ensure safe and effective Civil/Military relationships with armed actors.

Ensure operations meet WV minimum quality standards and support improvement, reflection, learning and innovation in sectors:

  • Ensure previous sectors learning from Global Learning Facilitator are reviewed.

  • Encourage the incorporation of sector best practice and innovation.

  • Ensure sector have a quality plan to meet quality criteria and minimum sector standards.

  • Ensure achievement of all function quality criteria is monitored and reported regularly.

  • Ensure risks limiting achievement of objective to quality criteria are reported & rapidly addressed.

Coordinate with Support Services function for ongoing provision of funds, staff, equipment, vehicles and supplies to ensure timely implementation of operations:

  • Ensure Ops submit clear and timely budgets and funds requests to Finance.

  • Ensure Ops submit clear and timely staff plans to HR and immediately advises on changes.

  • Ensure Ops follow Finance procedures to rapidly process payments to suppliers.

  • Ensure Ops submit vehicle requirements to logistics and follow vehicles management guidelines.

  • Ensure Ops submit communications requirements to ICT and follow ICT procedures.

  • Address delays in Support Services to Response Manager for rapid resolution and waivers.

Identify, report and refer operational blockages caused by external actors to Liaison to be addressed through external advocacy:

  • Establish operation team protocols where sector and geographic leads identify and report where external actors are delaying/preventing implementation.

  • Refer issues delaying implementation to Liaison to resolve through inter-agency coordination and/or government relations.

  • Ensure protection issues are reported and addressed in coordination with Advocacy.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • A minimum of 5-7 years in leadership role in the humanitarian assistance and development sector, with a significant portion of this in INGOs.

  • Demonstrated understanding of key humanitarian principles, standards and best practices.

  • Experience in program management and implementation of multi-sectoral emergency response projects.

  • Intensive experience in leading a multi-cultural team of professionals.

  • Experience working in a cross-cultural environment.

  • Experience working in war zones / fragile contexts.

  • Experience in engaging with governmental institutions and multilateral agencies.

  • Experience in managing humanitarian operations that facilitate innovation and calculated risk taking.

  • Strong team leadership skills.

  • Emotional intelligence (self awareness, managing emotions and those of others, remaining calm/composed, dealing with ambiguity and change).

  • Effective in written and verbal communication in English.

  • Academic and on-the-job training in at least one of the support services or response-sector relevant areas.

Preferred:

  • Understanding of the international humanitarian system, particularly the systems, structures and key actors.

  • Understanding of the key accountabilities that must be maintained in a response (beneficiaries, donors, peers).

  • Ability to lead operational planning processes.

  • Strong communication skills (oral and written) with ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders.

  • Ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders as well as staff.

  • Ability to work in coordination with other humanitarian organizations.

  • Ability to analyse and make decisions in challenging situations in the absence of specific guidance and/or full information.

  • Ability to communicate and model to staff positive behaviors which help them remain resilient and effective in dynamic and high pressure environments.

Work Environment/Travel:Work hours are often more than 8 hours per day during difficult periods of the response.

  • Responses are often mounted in insecure or natural disaster-prone contexts, which may disrupt normal work patterns and generate staff safety issues.

  • Work and housing environments may at times be well below normal standards in terms of facilities, equipment and food availability.

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