*We have consolidated World Vision's Emergency Response Roster. If you have previously applied your information has been retained and is in our database; do not reapply.
*Answer all questions on the application to be considered for the Emergency Response Roster; country location to be determined based on response.
*If you do not meet minimum eligibility requirements, we invite you to support and help through prayer and donations.
World Vision’s Emergency Response Roster is comprised of highly experienced and vetted humanitarian aid professionals available for short term, medium term, and long term emergency response assignments with World Vision. This roster allows World Vision to more rapidly identify and hire for key positions in its humanitarian response offices.
If selected, eligible applicants will first be fully vetted and then approved for the Emergency Response Roster. As vacancies arise in our humanitarian offices, roster members will be considered for employment opportunities.
If you have the required experience and would like to work with us helping protect lives, restore dignity, and renew hope, we’d love to hear from you.
Minimum Eligibility Requirements for all Emergency Response Roster Positions:
5+ years of cross cultural humanitarian emergency experience outside of your home country.
Minimum 2 years experience serving successfully in fragile or unstable environments.
Experience directly managing staff during humanitarian emergency responses.
Ability to work long hours in stressful environments with a variety of skilled professionals.
Demonstrated management of budgets in emergency response settings.
Willing to serve unaccompanied; most likely in a team house setting.
English proficiency; written and verbal.
Grant Acquisition Management experience in your personalized expertise.
Strong track record in developing good working relationships with governmental institutions and multilateral agencies.
Below are the World Vision Emergency Response Roster positions that are currently open and accepting applications. If a position matching your background and interests is not listed, we encourage you to check back often as a more appropriate roster position may be listed and accepting applications at that time.
When submitting your application to World Vision’s Emergency Response Roster, please indicate in your cover letter / application which roster position you would like to be considered for.
Director positions currently accepting applications (must have 5-7+ years’ in response leadership role):
Response Director
Operations Director
Programmes Strategy & Development Director
Manager/Specialist positions currently accepting applications (must have 5+ years’ related experience):
Communication and External Engagement Manager
Human Resources Manager
Support Services Manager
Finance Manager
Information Management Manager
Monitoring, Evaluation, Humanitarian Accountability & Learning (MEAL) Manager
Grant Acquisition and Management Manager
Cash Programming Manager/Specialist
Water, Sanitation and Hygiene (WASH) Manager/Specialist
Health Manager/Specialist
Mental Health and Psychosocial Support Manager/Specialist
Nutrition Manager/Specialist
Education in Emergencies Manager/Specialist
Livelihoods Manager/Specialist
Protection Manager/Specialist
Child Protection ManManager/Specialist
*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.
PURPOSE OF POSITION:
This position is responsible for and has oversight of developing and implementing a successful social mobilization strategy for World Vision globally.
This position will develop the systems, structures, partnerships, technology and operating models for the delivery of a social mobilization strategy that engages the public, children, partners and community members to shifts attitudes & behaviours and drive courageous action in support of policy change, and implementation, of child rights, the global campaign It takes a world to end violence against children and Agenda 2030.
The Senior Director of Social Mobilization will develop strong internal and external networks and collaborate closely with marketing, communications, policy & advocacy, campaigners and child and youth participation experts at the global level and across all World Vision Support, Field and Regional Offices to significantly raise the public profile of our efforts offline and online. This includes leadership of global mobilization efforts, support for local and national campaign and mobilization strategies, fostering citizen and youth movements, development of compelling public engagement content and meaningful supporter and community actions. In addition, this position will deploy new technologies to drive engagement and reach new audiences (especially millennials), strengthen loyalty and involvement of existing supporters.
The Senior Director will be part of the Advocacy & External Engagement (A&EE) Leadership Team, manage a team of public engagement, mobilization and child participation experts, develop and monitor the team strategy and workplan as well as manage budgets and relationships with external agencies.
MAJOR RESPONSIBILITIES:
Developing and implementing a successful global social mobilization strategy, including but not limited to children.
Systems, structures, partnerships, technology, metrics and operating models for the delivery a social mobilization strategy in place.
Establish and report on social mobilization pilots and approaches to deliver maximum impact and return on investment, including to shift attitudes & behaviours.
Work with Senior Leaders to ensure social mobilization is a critical aspect of WV’s work at all levels of the Organisation and is operating at scale.
Unlock investments across WV for social and popular mobilization and ensure leadership understands the benefits and impact.
Scale up emerging digital platforms for social mobilization globally.
Establish new types of external partnerships to reach new and more people, enable citizen and child-led movements in developing and developed countries.
Strengthen WV’s brand and thought leadership in social mobilization and child and youth participation.
Leadership of global mobilization and public engagement efforts to support policy and advocacy, and attitude & behavior change objectives.
Oversee and lead global social and popular mobilization efforts – online and offline, especially at global moments.
Develop and curate communications content and develop public actions to engage the public in support of children across contexts.
Work with Marketing and Communication to develop supporter retention acquisition and journeys.
Enable child participation and mobilization in local, national and global spaces.
Develop and strengthen internal and external partnerships and communities to deliver Social Mobilization strategy.
Establish cross-functional and cross-entity working groups, Communities of Practice and internal networks to deliver strategy.
Establish and strengthen external partnerships to increase reach and impact.
Enhance Organisational understanding and capability to implement social mobilization strategies & approaches.
Brief Senior Leaders for internal and external moments.
Leadership of Social Mobilization Team, contribution to A&EE Leadership Team and support for, and engagement of Senior LeadersDevelop team culture in line with agreed A&EE behaviours and mindsets.
Contribute to the overall leadership of the A&EE team.
Set ad monitor the team’s annual and the individual workplans.
Manage budget.
KNOWLEDGE, SKILLS & ABILITIES:
At least 15 years of successful relevant professional experience including campaigning, mobilization (offline and online) and social change processes in multiple contexts.
Bachelor’s university degree.
Master Degree preferred.
Strategic Vision.
Exceptional stakeholder management, communications and influencing skills.
Experience of working in a complex, international and cross-cultural environment.
Ability / experience influencing people to achieve mutually beneficial outcomes.
Preferred Skills, Knowledge and Experience:
Experience in developing and delivering social mobilization and campaign strategies across contexts.
Experience in mobilising supporters and influencing key decision makers on development issues.
Strong understanding of technology and digital platforms for mobilization and shifting attitudes & behaviours.
Strong understanding of policy.
Is trusted as an honest person. Demonstrates openness and transparency. Advocates for what is right for the organization and employees, even in the face of differing opinions. Respects and adheres to World Vision’s values, consistently acting in accordance with those values and practicing what he/she preaches.
Ability to engage with, support and influence senior Senior Leadership.
Good representational skill and the ability to represent the organisation in high level meetings.
Proficiency in more than one UN language.
Understanding of DM&E for Social Mobilization.
Work Environment/Travel:
The position requires ability and willingness to travel domestically and internationally up to 30% of the time.
*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.
PURPOSE OF POSITION:
The Senior Director, External Engagement provides overall leadership, coordination and alignment of global level external engagement, seeking to achieve influence, support income and ultimately to impact external targets in support of WV objectives for children as articulated in Our Promise. The Senior Director will develop and deliver annual plans that maximize the external engagement of Senior leaders, sector and thematic experts, policy advisors and children. The Senior Leader leads and facilitates the External Engagement (EE) Advisory Group for aligned and impactful external engagement across the Global Centre, including through analysis and prioritization of external stakeholders and partnerships, and through regular reporting, innovation and excellence. The Senior Director leads the alignment of EE in WV Global Capitals, leads a team of EE advisors (including in the Global Capitals) and ensures that WV voices are addressing the most important and impactful stakeholders, forums and processes in support of the rights and well being of children, especially the most vulnerable. The Senior Leader will support strong external engagement across all entities of the Partnership, including support to Regional Advocacy Directors in their EE planning. S/he will support Senior WV leaders, including the President, in their participation in major multilateral events and dialogue with external bodies.
MAJOR RESPONSIBILITIES:
Develop and deliver a global External Engagement agenda focused on the rights of children and the achievement of priority Sustainable Development Goals (SDGs) External Engagement agenda provides the best opportunities for WV to advance its external objectives and positively impact the lives of most vulnerable children.
Examples include:
Work with Global Capital leads to represent or position WV within the UN, diplomatic, and NGO communities.
Coordinate and facilitate external relationships that enable WV to articulate its concerns to NGO, UN, Governmental, and other multilateral bodies.
Strategic briefings to inform organizations of WV's work and policy positioning.
Direct meetings with key individuals and active participation in meetings of multilateral bodies.
Support, coordinate and facilitate representation at agreed global events on behalf of the wider A&EE.
Translate in-depth policy work in A&EE priority thematic areas into messaging for use in external relationships.
Maintain good relations and work effectively with other members of the GC, SOs and GFO teams to ensure that World Vision presents a professional and efficient point of contact to global institutions.
Including maintaining awareness of the activities of other members of the team to enable mutual support during times of high pressure activity.
Management of the EE team, including across Global Capitals in New York, Geneva and Brussels. Support regional capitals in other locations (Africa, Asia and LAC).
Aligned, well functioning team supporting overall EE objectives of the A&EE team and Global Centre.
Develop team culture in line with agreed A&EE behaviours and mindsets.
Contribute to the overall leadership of the A&EE team.
Set and monitor the team’s annual workplans and the individual workplans of the team.
Manage budget.
Represent World Vision, and/or support representation of World Vision leaders at priority external forums, events, networks and other processes to promote agreed policy positions.
Strong and effective World Vision representation at priority global forums and processes, through:
Consistent use of strategic planning processes and tools. This includes working with Global Communications to develop communications plans for all priority engagements, and working with the President’s communications team when he is participating.
Support for participation in international meetings, and provision of direction re: networking with multilateral leaders. Briefing key World Vision leaders before key events and debriefing afterwards.
Act as the organisational representative, the representative of the President, or the representative of the Advocacy & External Engagement Partnership Leader at external forums.
Advise WV leadership on industry thinking and new developments.
Provide overall leadership to EE Advisory Group.
Aligned, coherent and bold World Vision EE across the Global Centre, directed at the most important and prioritized external stakeholders, leading to influence, income and impact for children.
Provide guidance for the development of strategic global partnerships.
WV’s highest priority global partnerships are performing and delivering at their optimal level and, thereby, making substantive contributions to WV’s impact.
KNOWLEDGE, SKILLS & ABILITIES:
Masters degree in International Affairs, Public Policy, International Development, Human Rights, Law or other relevant field.
Minimum 7 year leadership experience working in child rights focused External Engagement in CSO context and/or government or multilateral context.
Expert level understanding of child rights policy debates and dialogues, including regarding the Sustainable Development Goals, ODA, and the Convention on the Rights of the Child.
Significant field experience and/or understanding in international development or humanitarian contexts.
English language fluency.
Preferred Skills, Knowledge and Experience:
Excellent communications skills, verbally and written.
Excellent trends and political analysis skills.
Excellent team leadership and management skills.
Strong understanding of World Vision Partnership and Our Promise.
Strong understanding of global trends, debates and agendas related to development and humanitarian issues.
Work Environment/Travel:
The position requires ability and willingness to travel domestically and internationally up to 30% of the time.
*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.
PURPOSE OF POSITION:
The Director, Local-to-Global Advocacy & Impact, provides overall leadership for ensuring that WVI’s advocacy and external engagement is joined-up from the local, national and regional levels through to the global level. She/he reports to the Partnership Leader for Advocacy and External Engagement (A&EE). In cooperation with the Regional Advocacy Directors and the rest of the GC A&EE team, the Director ensures that the WV-wide advocacy change agenda is focused on, and contributing to, the SDGs as articulated in WV’s Global Impact Framework and Our Promise. She/he has the ultimate responsibility of maintaining the communication between GC A&EE and the Field on all aspects related to WVI advocacy priorities and agenda. Additionally, the Director works with the Regional Offices toward the development, use, and the representation of WVI’s Local Level Advocacy results and citizens generated data on the global agenda. As part of the A&EE Leadership Team the Director contributes to increasing WVI’s positioning as a thought leader on participatory development and helps maintain a close coordination between the global priorities and the identified local level gaps.
MAJOR RESPONSIBILITIES:
Develop and deliver the plan to ensure WVI’s advocacy and external engagement are joined-up from the local, national and regional levels through to the global level.
Alignment beween the global advocacy and external engagement with the local, national and regional level priorities and the identified gaps in policies for children.
Contribute the field perspective to the overall A&EE global agenda and strategy realization plan.
Contribute a global perspective of opportunities to hold governments accountable for global and national level commitments.
Maintain open communication between the regional offices and work effectively with other members of the GC, SOs and GFO teams to ensure full transparency, understanding and support of World Vision’s unique strong voice on critical child rights and/ or SDG issues.
Ensure effective coordination of local to global engagement around global moments.
Provide support and guidance to Regional Advocacy Directors.
Collaboration, dialogue and mutual support between the Regional Offices on Advocacy and External Engagement.
Provide support to the field (in consultation with ROs) in delivering on the National and Regional accountability reports as part of the Agenda 2030 (VNRs), the global It takes a world campaign, or other global initiatives.
Communicate and provide guidance to the Regional Offices regarding WVI’s work as part of global partnerships, coalitions and joint ventures.
Provide support for global advocacy events organized at the regional level.
Management of the Local to Global Advocacy for Impact team.
Aligned, well functioning team supporting overall objectives of the A&EE team and Global Centre.
Leadership and mentoring in support of the Regional Advocacy Directors’ role.
Develop team culture in line with agreed A&EE behaviours and mindsets.
Contribute to the overall leadership of the A&EE team.
Set and monitor the team’s annual workplans and the individual workplans of the team.
Manage budget.
Provide support for the integration of advocacy and external engagement in field strategies and project models.
Collaborate with the GFO in supporting the integration of advocacy, external engagement and campaign (especially global moments) in the strategies and annual implementation plans.
Provide consultation as needed on the development of Field Offices strategies, based on the global trends and opportunities identified by the larger global A&EE team.
KNOWLEDGE, SKILLS & ABILITIES:
Masters degree in International Affairs, Political Science, Public Policy, International Development, or other relevant field.
Minimum 7 year leadership experience working in international development or humanitarian field in CSO context and/or government or multilateral context.
Significant field experience in international development or humanitarian contexts.
English language fluency.
Preferred Skills, Knowledge and Experience:
Excellent communications skills, verbally and written.
Excellent understanding of programming, local to national, regional and global advocacy.
Excellent team leadership and management skills; ability to work with virtual teams.
Strong understanding of World Vision Partnership and values, and Our Promise.
Strong understanding of global trends, debates and agendas related to development and humanitarian issues.
Work Environment/Travel:
The position requires ability and willingness to travel domestically and internationally up to 30% of the time.
*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.
PURPOSE OF POSITION:
The Director, Global Campaigns will report to the Partnership Leader, Advocacy & External Engagement, providing leadership to World Vision’s global campaigns. This position is responsible for and has oversight of developing and implementing a successful Campaign strategy, change agenda and annual campaign plan for the global It Takes a World to end violence against children campaign and subsequent campaigns.
The position involves exceptional influencing, collaboration and stakeholder management expertise to galvanise strong internal and external support for the campaign and drive collaboration across World Vision offices, sectors and Disaster Management, along with policy, external engagement, social mobilization, knowledge management, research and evidence and communications to deliver on the 4 external campaign objectives. In addition, the Campaign Director is responsible for briefing and supporting the engagement of Senior Leaders in the campaign, reporting on key metrics and sharing knowledge and good practice across the Partnership, including an external evaluation of the campaign.
The Campaign Director will also be responsible for alignment and capability across 70 national campaigns as well as directly coordinating the global level aspects of the campaign and working to significantly raise the public profile of our global campaign efforts. This position requires high level partnering ability as well as an ability to engage with key global institutions, United Nations (UN) bodies, governments and CSO partners.
MAJOR RESPONSIBILITIES:
Strategic Leadership and Operational Accountability:
Develop global level advocacy and campaigns strategies, focusing on the It takes a world to end violence against children campaign.
Galvanise internal support and whole of Partnership participation in the campaign; support and brief Senior Leaders.
Coordinate the EVAC campaign at the global level, and engage and coordinate Support & Field Office campaigns in alignment with global campaign objectives.
Provide oversight to major policy and advocacy initiatives and ensure compliance with WVI advocacy and campaigns standards, protocols and policy.
Strengthen local to global campaign model.
Lead external evaluation, reporting and learning for global campaigns.
Coordinate Advocacy and External Engagement for Campaign:
Coordinate strategic engagement with global institutions, particularly around key moments.
Build strategic partnerships with civil society, donors, UN entities, FBOs and other organizations to enhance collective response.
Collaborate with internal and external partners to significantly raise the public profile of the campaign, including global mobilization efforts.
Support media, social media, online platforms and public and supporter engagement and mobilization.
Represent WV in global, regional and national advocacy and campaigns events, conferences, fora, seminars and technical working groups.
Campaigns Management:
Develop the EVAC change agenda, campaign and implementation plan, along with annual workplans for global campaign efforts.
Ensure implementation of campaign plans and strategy.
Coordinate global engaement and high profile events.
Ensure that children’s voices are represented through local level advocacy efforts and local-national-global linkages.
Management of cross-functional staff contributing to campaigns:
Planning, coordination and leadership of staff from all functional areas critical to deliver to campaign.
Support development and review of Performance agreements for staff contributing to campaigns.
Develop service-level agreements and service contracts.
Collaboration and cross functional work:
Establish, lead and participate in global advocacy and campaigns coordination work.
Collaborate with A&EE teams and key WV functional departments such as marketing & communications, Gobal Field Operations to deliver campaign objectives.
Collaborate with other units to leverage the impact of advocacy and campaigns work in the NO/RO/SO offices.
KNOWLEDGE, SKILLS & ABILITIES:
Degree in either human rights, social marketing, law, international relations, development, social studies, or related field.
10 years of experience in advocacy and campaigns work in developing and developed countries.
In depth knowledge of advocacy and child Protection, child rights or the SDGs.
Excellent communication (written and oral) and interpersonal skills, particularly in a cross-cultural environment.
Excellent collaboration and negotiation skills.
Strong planning and organizational skills and ability to prioritize multiple activities.
Ability to influence internal and external stakeholders and represent WV, particularly with donors and partners.
Experience in leading campaigns.
Proven advocacy experience on Child Protection issues.
Experience in programme management.
Proficient in English language, second language desirable.
Preferred Skills, Knowledge and Experience:
Strategy development.
Theory of change and logical framework development.
Advocacy and campaigns including social and child mobilisation.
Budget development/management, including knowledge of general accounting and budgeting principles.
Coaching and mentoring.
Professional experience in training/capacity building.
Multi-sectoral/integrated program design and implementation.
Digital technology.
Work Environment/Travel:
The position requires ability and willingness to travel domestically and internationally up to 20% of the time.
*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.
PURPOSE OF POSITION:
The Senior Director Research, Innovation and Capacity provides overall leadership on developing and delivering on a coherent research agenda to inform WVI’s evidence-based policy work, positions, advocacy and external engagement. In doing so the Senior Director guides full use of the existing resources developed by field offices (Program and citizen-driven data; vulnerability maps, CVA databases, CWB reports, Horizon), by other WV teams (Global Impact) or by external stakeholders. The role is also responsible to create the mechanisms needed for the appropriate identification and support of innovations in research methodologies, policy work, as well as the relevant external trends, to advise
the Policy development group. Additionally, based on the identified gaps, solutions, innovations and trends, the Senior Director will support the development of the advocacy, policy and external engagement community of practice that will be responsible for the knowledge management and the internal communication of the relevant content.
The Senior Director for Research, Innovation and Capacity reports directly to the Partnership Leader, Advocacy and External Engagement and is part of the A&EE Leadership Team.
MAJOR RESPONSIBILITIES:
Develop and deliver a global research agenda that informs WVI’s evidence-based policy, positions, advocacy and external engagement, ensuring Partnership-wide alignment around the identified trends, gaps and industry innovations.
Liaise with academic partners, research institutions, on policy related research to build World Vision's evidence-based public policy contents.
Identify, build external relationships and networks; develop effective partnerships with leading research institutions and international research programs, government agencies.
Collaborate with universities and research institutions to build new body of evidence to enact policy changes.
Lead and oversee the quality of our advocacy research, and ensure the coordination with the overall research agenda.
Positions the right evidence (research, innovations from the field, trends, etc.) in support of our agreed-upon strategic priorities for Advocacy and External Engagement and in line with the Global Impact Framework.
Management of the Research, Innovation and Capacity team.
Create a functional mechanism for the identification of innovation and external trends in WVI and the industry.
Provide overall leadership for Knowledge Management in Advocacy and External Engagement.
KNOWLEDGE, SKILLS & ABILITIES:
Masters degree in International Affairs, Public Policy, or other relevant field.
Minimum 7 year leadership experience working in child rights, international development/humanitarian field and/or government or multilateral context.
Strong research experience, including knowledge of citizen driven accountability, participatory community based methodologies and child rights and participation in assessing evidence and impact.
Significant field experience and/or understanding in international development or humanitarian contexts.
English language fluency.
Preferred Skills, Knowledge and Experience:
Excellent communications skills, verbally and written, particularly from a research perspective.
Excellent trends and analysis skills.
Excellent team leadership and management skills.
Strong understanding of World Vision Partnership and Our Promise.
Strong understanding of global trends, debates and agendas related to development and humanitarian issues.
Work Environment/Travel:
The position requires ability and willingness to travel domestically and internationally up to 20% of the time.
*Position location to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.
PURPOSE OF POSITION:
The Senior Director, Public Policy will provide overall leadership in the World Vision Partnership to the development and advocacy application of public policies directed at policy change by governments, multilaterals, global forums and processes at national, regional and global levels. All public policy will be designed to support the achievement of the rights and well-being of children, especially the most vulnerable. The Senior Director, reporting directly to the Partnership Leader, Advocacy & External Engagement (A&EE), will lead a team of policy advisors and will convene policy and advocacy advisors from World Vision entities to develop and deliver a global policy change agenda. Such policy
will be developed based on field evidence and research and will address priority, child focused themes. The Senior Director is the caretaker of public policy for the World Vision Partnership and will ensure that all new policy positions and policy documents are in alignment with existing positions and flow from the WVI Board Advocacy for Justice policy.
MAJOR RESPONSIBILITIES:
Develop and deliver a coherent and impactful global policy change agenda in line with Our Promise.
Policy change agenda leads to strong policy products that impact the achievement of rights for vulnerable children at national, regional and global levels.
The policy agenda focuses on the rights of children and the achievement of priority Sustainable Development Goals (SDGs), and demonstrates direct contribution to WVI’s Global Impact Framework.
Ensure all new policy positions and policy documents are in alignment with existing positions and flow from the WVI Board Advocacy for Justice policy.
Coherent, consistent and bold World Vision policy ensuring the World Vision Partnership speaks with one voice for the rights of children.
Mechanisms are in place for the consultation, coordination and contribution by different internal stakeholders to the overall global policy agenda.
Represent World Vision, and/or support representation of World Vision leaders at priority external forums, events, networks and other processes to promote agreed policy positions.
Strong and effective World Vision representation at priority global forums and processes.
Strategic support for the field‘s contribution to the global policy agenda.
Collaborate with Regional Advocacy Directors and Impact to determine the appropriate type and level of support to the field policy development efforts.
Monitor and report on the overall achievements in the:
policies impacting the lives of the children.
children impacted by WV policy work.
Management of the global Policy team.
Develop team culture in line with agreed A&EE behaviours and mindsets.
Contribute to the overall leadership of the A&EE team.
Set and monitor the team’s annual workplans and the individual workplans of the team.
Manage budget.
Ensure that World Vision is a recognized global leader in child rights focused policy and advocacy by engaging, participating and providing leadership in relevant external policy networks and coalitions.
Strengthened World Vision reputation as global leader for child rights.
Agreed plan for networks, coalitions and forums where WV will seek to be recognized as a global thought leader.
Collaboration and cross functional work.
Establish, lead and participate in global advocacy and policy coordination work.
Collaborate with critical external stakeholders and key WV functional departments to deliver the policy agenda.
Lead, participate or coordinate WVI contribution to policy change through coalitions or joint ventures with like-minded organizations.
KNOWLEDGE, SKILLS & ABILITIES:
Masters degree in International Affairs, Public Policy, International Development, Human Rights, Law or other relevant field.
Minimum 7 year leadership experience working in child rights focused public policy in CSO context.
Expert level understanding of child rights policy debates and dialogues, including regarding the Sustainable Development Goals, ODA, and the Convention on the Rights of the Child.
Significant field experience and/or understanding in international development or humanitarian contexts.
English language fluency.
Preferred Skills, Knowledge and Experience:
Excellent communications skills, verbally and written.
Excellent policy and political analysis skills—knows how policy change happens.
Excellent team leadership and management skills.
Strong understanding of World Vision Partnership and Our Promise.
Strong understanding of global trends, debates and agendas related to development and humanitarian issues.
Work Environment/Travel:
The position requires ability and willingness to travel domestically and internationally up to 25% of the time.
*Preferred position locations: Asia and Latin America. Other locations to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.
PURPOSE OF POSITION:
The Director role is responsible for managing and maintaining global IT processes and standards relevant to their area. This position manages multiple IT processes within one functional area and provides IT services to one or more regions globally.
Individuals within the IT leadership job family have responsibility for activities that contribute to planning, creating and implementing an IT vision and strategy aligned with the company’s strategic business plan. They oversee the development of corporate standards, technology architecture, technology evaluation and transfer. They manage small to large teams of people responsible for developing and delivering IT solutions for the business and customers. Each role within this job family provides technical and business leadership to their organizations as well as to the business.
IT Leaders are also responsible for analyzing trends in technology, assessing the impact of emerging technologies on the business, providing solutions to address technology and business issues, and managing financial resources while ensuring the development of high-quality technology solutions. These solutions must be developed at the best possible cost and be aligned with customer and business needs while establishing relationships with employees and key internal and external stakeholders. They are also responsible for participating and leading the development of an IT governance framework that defines the working relationships and sharing of IT components among various IT groups within the organization.
To be successful, individuals must possess a combination of business, technical and leadership skills and competencies. This requires an understanding of client’s business needs, processes and functions. They also need a solid knowledge of IT infrastructure, architecture, applications development and support, networks, and computer operations. In addition, individuals working in this job family must have excellent communication skills and the ability to influence others.
MAJOR RESPONSIBILITIES:
Business and IT Strategy:
Develops the tactical components and strategies to achieve goals at an enterprise level.
Works with business partners to understand business needs.
Manages the development and implementation of IT initiatives to support business strategy.
Change Management:
Articulates change.
Is active and visible throughout the change process.
Provides frequent, communication to department/organization and clients about the change (i.e., rationale, expected outcomes, the "big” picture) and the impact of the change (individual and business).
Builds a coalition of sponsorship (managers, staff and clients) and manages resistance to the change.
Identifies and removes obstacles to change.
Governance:
Leads or participates in a customer advisory board to manage IT services demand.
Communicates client’s needs and priorities and provides feedback on pricing and investment.
Architecture:
Provides input to technology planning within multiple functional areas.
Implements solutions consistent with current and future architecture.
Process Improvements:
Manages the improvement processes that impact customer satisfaction and relationships.
Owns the designated processes and is accountable for ensuring that established processes are followed.
Finance:
Participates in the development of IT budgets.
Tracks and takes appropriate steps to stay within budget.
Provides high-quality services at optimal cost to customers.
Measures service performance and implements improvements
IT Technology Development:
Directs the development and implementation of technology solutions required to increase business efficiency and effectiveness.
Service Level Agreements (SLAs):
Participates and provides input to the SLA development process.
Ensures internal SLAs are met.
Vendor Management:
Provides advice and counsel to the vendor relationship decision-making and contract development processes.
Reviews service provider performance.
Identifies and confirms performance problems and notifies contract managers.
Resource Management:
Meets regularly with team to gather work statuses.
Discusses work progress and obstacles.
Provides advice, guidance, encouragement and constructive feedback.
Ensures work, information, ideas, and technology flow freely across teams.
Establishes measurable individual and team objectives that are aligned with business and organizational goals.
Documents and presents performance assessments.
Recognizes and rewards associates commensurate with performance.
Implements organizational practices for staffing, EEO, diversity, performance management, development, reward and recognition, and retention.
Workforce Planning:
Identifies the roles, skills and knowledge required to achieve goals.
Ensures staff has the resources and skills needed to support all work initiatives within a limited number of COCs or functions.
Participates in IT workforce deployment activities.
KNOWLEDGE, SKILLS & ABILITIES:
Bachelor’s or Master’s Degree in Computer Science, Information Systems, Business Administration, or other related field. Or equivalent work experience.
Requires experience in managing teams and building relationships with people at a variety of levels.
Typically has 10 to 15 years of IT and business/industry work experience, with knowledge of one process/service.
Requires demonstrated ability to launch and deliver one or more IT project(s) on time and within budget.
Willingness and ability to travel domestically and internationally, as necessary.
Effective in written and verbal communication in English.
Preferred Skills, Knowledge and Experience:
Demonstrable experience leading both technical and business teams through the design, implementation, change management, and operational support of organizational collaboration and communications capabilities (such as email, productivity platforms, and various forms of collaboration services).
Have led a globally composite team through a complex enterprise technology migration.
Demonstrable ability to both design and execute upon a capability based roadmap for enterprise collaboration, communications, and productivity investments.
Experience managing and maintaining complex financial charges both external and internal to the organization.
Experience with any of the following technology platforms/services which include, but are not limited to: Lotus Notes, Microsoft O365, Google GSuite, Facebook for Workplace.
Demonstrable experience with the enterprise support aspects within the IT lifecycle value chain.
Work Environment/Travel:
The position requires ability and willingness to travel domestically and internationally up to 25% of the time.
*Preferred Location: United States. Position location to be determined by home country of successful candidate within a jurisdiction (country or US State) where WVI is registered to operate.
PURPOSE OF POSITION:
Reporting to the Senior Director Sponsorship Field Operations & Services, the Director of Sponsorship Field Engagement & Support is a member of the Global Child Sponsorship Senior Leadership Team (CSLT) accountable for leadership and direction of partnership sponsorship strategic and operational priorities related to the following areas of responsibility:
Our Promise and partnership sponsorship strategy: Leads the Regions and Field Offices towards field facing strategic and operational deliverables for multi-faceted large-scale partnership projects contributing to Our Promise Strategic Initiative 4.1 to revitalize and deliver quality Child Sponsorship and sustain its funding. Identified partnership projects for FY20: Sponsorship Leapfrog, Global Printing and Mailing Solution .
Global Registered Child Portfolio: Responsible for leadership to establish an efficient & effective Global Registered Child Portfolio Management system, that includes a globally coordinated approach & related processes that address key challenges, such as partnership RC projections including growth, closure & transition plans, inventory shortfall, holds and RC record drop such as over age (+18 year old) RC records. This is critical for assuring field input into effective marketing, fundraising by 17 Support Offices and focus on child participation and wellbeing by 54 Field Offices in over 1350 Area Programmes.
Sponsorship Field Office Capability and Staff Capacity:
Provides leadership that enables continuous improvement of field child sponsorship management, technical capacity and capability through accountability. This includes contribution to broader partnership capability and capacity building as defined in the sponsorship capacity and capability frameworks. Key process is the implementation of the Sponsor Engagement Field Capacity Building Initiative targeting 54 FOs and priority Area Programmes across all 7 Regions.
Sponsorship Field Operations Support:
Working with the Senior Director Sponsorship Field Operations and Services, the position is responsible to lead specific strategic and key operational and coordination processes including engaging with appropriate Support Office groups to contribute to strategic thinking and actions that further partnership sponsorship strategic and operational priorities.
Team Leadership & Budget Management:
Leads, coaches and mentors senior global staff responsible for partnership RC Portfolio Management; Global Printing and Mailing Solutions field management and Regional Sponsorship Coordinators responsible for Sponsors Engagement Field Capacity Building.
KEY RESPONSIBILITIES:
Our Promise and Partnership Sponsorship Strategy:
Leads change management with the Regions and Field Offices towards field facing strategic and operational deliverables for multi-faceted large-scale partnership projects contributing to Our Promise Strategic Initiative 4.1 to revitalize and deliver quality Child Sponsorship and sustain its funding.
Sponsorship Leapfrog for Marketing: This includes the following key responsibilities that contribute to the stabilization and growth revenue, sponsor retention, and transformation of children, their families, communities and sponsors:
Field facing change management towards full understanding and focused action by the Regions & NOs towards achieving 29 proposed Digital Project change releases.
Enable field sponsorship uptake and action relevant to improving the quality of child data, programme data & field efficiencies projects.
Assure field capacity to produce and deliver quality and timely digital content needed for sponsor engagement.
Introduce relevant sponsorship new and/or revised business processes and enable on-going actions across all 4 Leapfrog projects especially Digital Correspondence.
Lead field facing aspects of sponsor engagement innovations involving multiple FOs, SOs & Aps.
Responsible for implementing strategies to deepen the engagement of field staff with registered children and their families leading to improvement in the quality of sponsor engagement.
Global Mailing and Printing Solution: involving establishing and planning for annual printing and mailing needs of the 54 Sponsorship FOs related to Annual Progress Reporting (APR), Christmas Cards, related Child Expression Worksheets (CEWs) and Child Update Photos (CUPs). This work leads to significant time and budget savings for the partnership.
Establishing and planning for annual printing and mailing needs of the 54 Sponsorship FOs related to Annual Progress Reporting (APR), Christmas Cards, related Child Expression Worksheets (CEWs) and Child Update Photos (CUPs).
Ensure effective and efficient budgetary and production planning with key stakeholders including the Field (Regions & FOs); SOs; Director Child Sponsorship Engagement, Director Operations & Business Support & vendor(s) to enable production of quality products.
Lead planning of mailing distribution with the Regions, NOs & the vendor to ensure on time delivery of bulk printed material to FO and sub-FO locations as agreed.
Address operational issues related to production, mailing and feature development with quality and on time, working with Field (Regions & NOs); Senior Director, Director Child Sponsorship Engagement, and Director Operations & Business Support.
Work with the Director Operations & Business Support if there are any issues that need to be addressed in liaison with vendors and follow up on vendors meeting the agreed key performance indicators.
Operational actions & leadership with the field (Regions & FOs), SOs and Child Sponsorship leaders on what other content can be bulk produced and mailed to enhance effectiveness and efficiency including time and cost savings.
Ensure that the key performance indicators are met in centralized scanning, printing and mailing solutions and time and cost savings are passed on to the field programmes.
Global Registered Child Portfolio:
Responsible for leadership for establishing an efficient & effective Global Registered Child Portfolio Management system, that includes a globally coordinated approach & related processes that address key challenges such as; partnership RC projections including growth, closure & transition plans; inventory shortfall; RC Holds and RC Record Drop including managing over age(+18 year old RC). This is critical for assuring field input into effective marketing, fundraising by 17 SOs and focus on participation and wellbeing by 54 FOs and over 1350 Area Programmes. Key responsibilities include:
Engagement with RO & FO leads as well as partner SO International Programme Group, SO Sponsorship Operations, SO Marketing to establish and maintain a multi-year RC Global Portfolio Management Plan.
Leverage the Global RC Portfolio Plan to proactively manage RC trends during Area Programme growth, closure & transition activities across the 54 Sponsorship FOs, 17 SOs & over 1350 Area Programmes with over 3.2 million Registered Children.
Lead work across FOs and partners SOs to limit the organizational risks arising from chronic inventory shortfall/under supply & partnership RC Record Holds that negatively impact SO marketing and fundraising plans and activities.
RC Record Drop including managing over age (+18-year-old RC) files in ways celebrate child wellbeing and enables sponsor retention.
Implementing common reports and providing leadership for their use in informing leadership decisions as well as on-going global, SO and FO actions.
Escalate if the FOs are not meeting the agreed targets /standards for line management action and if the Support Offices operate outside of the agreed coordinated mechanisms and protocols.
Leadership for implementing a standardized RC Portfolio planning process that informs multi-year global, SO & FO annual planning and budgeting actions.
Responsible for managing assigned aspects of implementation of the PRAC lead Global Funding and RC pooling model.
Provide leadership to the development and implementation of a system based solution to ensure a single source of information on RC portfolio.
Sponsorship Field Office Capability and Staff Capacity:
This position provides leadership that enables continuous improvement of field child sponsorship management, technical capacity and capability through accountability. This includes contribution to broader partnership capability and capacity building as defined in the sponsorship capacity and capability frameworks. Key contribution is to the implementation of the Sponsor Engagement Field Capacity Building Initiative targeting 54 FOs and priority Area Programmes across all 7 Regions.
Responsible for leading the Sponsor Engagement Capacity Building Initiative across FOs and priority APs. This includes matrix management of responsible Regional Coordinators.
Close collaboration with the Senior Director Sponsorship Field Operations & Services as well as the Senior Advisor Sponsorship Field Capacity Building in implementing the Child Sponsorship Field Capability Building and Support Framework.
Implementation leadership of assigned aspects of the following capacity building training including:
Sponsorship Management Orientation.
Volunteer Basic Training.
Sponsorship Basic Training for Development Programming.
Sponsor Engagement Capacity Building
Other ad hoc training aimed at delivery of identified strategic and operational priorities.
Provide input and feedback into Child Sponsorship Field Capability Building and Support Framework and resources based on their usefulness in the field.
Sponsorship Field Operations Support:
Working with the Senior Director Sponsorship Field. Operations and Services the position is responsible to lead specific strategic and key operational processes including:
Assure day to day efficient and effective Sponsorship Field Operations that contribute to attainment of organisational and sponsorship strategic and operational priorities.
Engaging Support Office International Programmes Group stakeholders to contribute to strategic thinking and actions that further partnership sponsorship strategic and operational priorities.
In collaboration with the Senior Director & Director Business Support and Ministry enable field understanding and implementation of actions aimed at assuring the strategic focus on the Most Vulnerable Child (MVC).
Team Leadership & Budget Management:
Leads, coaches and mentors senior global staff responsible for the following:
Leadership for Special Projects: Provide leadership for time-bound special projects that are critical for the success of child sponsorship in World Vision Partnership. For example; definition of job family structure for all child sponsorship positions in the ROs and FOs.
Global RC Portfolio Management; Global Printing and Mailing Solutions field management and Regional Sponsorship Coordinators responsible for Sponsors Engagement Field Capacity Building.
Responsible for change management implementation with the Senior Director Sponsorship Field Operations & Services; P&C Partner & field line management related to review of Regional, FO and Area Programme Sponsorship Job families, descriptions, grading, performance & succession planning.
KNOWLEDGE, SKILLS & ABILITIES:
Required:
Bachelor’s degree in international development, business administration, social work or related field.
Minimum 10 years in a strategic leadership roles including leading a combination of Sponsorship and programme operations functions in World Vision or other international organisations (5 years leadership experience in field office and 5 years experience in Support Office).
Demonstrated expertise in strategy development facilitation and process management in global organisations with complex organisational relationships. Ability to perform strategic business planning and lead and direct its operationalization.
Sees the “big picture” in complex situations by linking information or applying theoretical frameworks, by taking a systems view, or by considering an abstract, broader, or longer-term perspective.
Critical thinking and capability of generating consistently accurate and useful information to inform strategic planning and decisions.
Ability to effectively communicate with many different functions, cultures and levels in the organisation (orally and in writing) Fluency in English.
A broad understanding of non-profit operations and commitment to World Vision´s objectives, ethos, core ministries, Mission Statement and Core Values is mandatory.
Broad knowledge of sponsorship with demonstrated expertise in strategy and sponsorship in programming preferably within World Vision.
Extensive international experience in working across cultures and within complex organizational structures.
Strength in building effective work relationships with both local and dispersed colleagues, and to manage and lead horizontally across the organisation.
Preferred:
Strong analytical, organizational, problem solving, collaborative, facilitation and time management skills Ability to effectively communicate with all levels in the organisation (verbally and in writing). Fluency in English.
Understanding and experience of strategy and operations across a range of entities in the WV partnership, such as national and/or support office, regional and/or global levels.
Flexible and willing to travel per World Vision policy.
10 years of leadership experience.
10 years practical sponsorship knowledge and hands on experience gained in at national, regional and/or global levels.
10 years of experience in a leadership role involved significant networking, collaborative and negotiation related work.